{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/at/heathrow/"},"x-facet":{"type":"company","slug":"heathrow","display":"Heathrow","count":4},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. 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It also plays a key role in supporting the implementation of large-scale people, OD/OE programmes, as well as embedding new technologies and automation.</p>\n<p>The successful candidate will:</p>\n<ul>\n<li>Own and evolve workforce planning controls and governance to maintain a real-time, accurate view of Heathrow&#39;s organisation</li>\n<li>Maintain and continuously update the organisation baseline, working with HRBPs, Reward and Data teams to ensure data accuracy</li>\n<li>Facilitate role change governance processes, ensuring high-quality information supports effective decision-making</li>\n<li>Deliver workforce planning input into the Business Planning process, including timelines, governance, reporting and alignment with Finance</li>\n<li>Ensure alignment between HR data, the organisation baseline and people cost models in partnership with Finance</li>\n<li>Drive continuous improvement, simplification and systemisation of workforce planning tools, processes and reporting, incorporating external best practice and trends</li>\n<li>Provide data-led insights and analysis to identify workforce trends and inform strategic workforce planning</li>\n<li>Support delivery of organisation design, effectiveness and large-scale people change programmes</li>\n</ul>\n<p>The ideal candidate will have:</p>\n<ul>\n<li>Proven strong Excel and data skills, and some experience of (or ability to learn) data visualisation tools such as Power BI</li>\n<li>Personal flexibility, agility and resilience to adapt to changing organisational needs</li>\n<li>Strong collaboration and communication skills and the ability to build relationships across the business</li>\n<li>Excellent data skills and an analytical mindset, with the ability to interpret and present data in an engaging and meaningful way to various stakeholders</li>\n<li>Self-starting and a problem solver who can identify and develop opportunities to improve ways of working</li>\n<li>Extremely well organised with excellent time management skills and the ability to manage multiple priorities and meet deadlines in a fast-paced environment</li>\n<li>An aptitude to be able to understand and learn new specialist workforce management tools</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://encd.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/job/6144","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Heathrow","sameAs":"https://www.heathrow.com/careers","logo":"https://logos.yubhub.co/heathrow.com.png"},"x-apply-url":"https://encd.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/job/6144","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Excel","data analysis","Power BI","communication","collaboration","problem-solving","time management"],"x-skills-preferred":[],"x-benefits":["pension","health_insurance","paid_leave","bonus"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-11-12T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Human Resources","skills":"Excel, data analysis, Power BI, communication, collaboration, problem-solving, time management"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_94850e7c-274"},"title":"Senior Customer Strategy & Planning Manager","description":"<p>Join Heathrow as a Senior Customer Strategy &amp; Planning Manager and play a pivotal role in shaping the future of Heathrow&#39;s Customer Strategy.</p>\n<p>As part of the Customer Strategy &amp; Planning team, you will be working with senior stakeholders across the Customer Leadership Team and across Heathrow to turn Heathrow&#39;s customer vision into actionable plans that deliver real outcomes.</p>\n<p>The Customer Strategy &amp; Planning team is a lean and flat team, supporting the whole Customer Function. We are responsible for developing and executing the customer strategy to ensure we clearly define the strategic objectives and that they are effectively translated into operational delivery.</p>\n<p>We also deploy our Senior CSP Managers flexibly across the Customer Function to provide strategic support and help accelerate our highest-priority strategic initiatives. This could be providing strategic business case support to our key programmes like One Stop Security or T5 Optimisation, or driving strategic value from cross-functional initiatives.</p>\n<p><strong>Principal Accountabilities:</strong></p>\n<ul>\n<li>Coordinate the development and execution of Heathrow&#39;s Customer strategy, ensuring alignment with corporate objectives</li>\n<li>Translate the Customer strategy into actionable plans and measurable outcomes for the different Customer Directorates</li>\n<li>Lead strategic initiatives across Customer and the wider business, providing strategic support to help accelerate the development and execution of these initiatives</li>\n<li>Prepare and present strategic recommendations to senior leadership and external stakeholders</li>\n<li>Analyse customer insights and market trends to inform strategic decisions and identify opportunities for improvement</li>\n<li>Monitor performance against our KPIs and drive continuous improvement</li>\n</ul>\n<p><strong>Qualifications, Skills and Experience:</strong></p>\n<ul>\n<li>Experience in strategy / management consulting, investment banking, or an aviation or aerospace industry role. 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href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://encd.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/job/6092","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Heathrow","sameAs":"https://www.heathrow.com/careers","logo":"https://logos.yubhub.co/heathrow.com.png"},"x-apply-url":"https://encd.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/job/6092","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["strategy","management consulting","investment banking","aviation","aerospace","business","finance","economics","mathematics","engineering","statistics","communication","stakeholder 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leading initiatives that turn complex data into actionable plans, balancing operational needs with commercial priorities.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Leading the development and delivery of operational plans that align with passenger demand forecasts and resource availability.</li>\n<li>Managing a team of Ops Planners to deliver operational plans and insights across the Airport Operations Centre.</li>\n<li>Analysing complex data sets to identify trends, risks, and opportunities, and translating insights into practical recommendations for operational teams.</li>\n<li>Collaborating with stakeholders across the Airport Operations Centre, operational teams, ground handlers, and airlines to generate daily plans and share operational insights.</li>\n<li>Providing clear, evidence-based advice to senior leaders to support decision-making during peak periods and operational disruptions.</li>\n<li>Continuously reviewing and refining planning processes to improve efficiency, resilience, and passenger experience.</li>\n</ul>\n<p>The ideal candidate will have:</p>\n<ul>\n<li>Proven experience in operational planning, resource management, or data-driven decision-making in a complex environment.</li>\n<li>Strong analytical skills with the ability to interpret and present data clearly to diverse audiences.</li>\n<li>Excellent stakeholder management and communication skills, including the ability to influence and challenge constructively.</li>\n<li>Ability to lead initiatives and work collaboratively across multiple teams and functions.</li>\n<li>Solution-focused problem-solving skills with a logical approach, able to manage complexity, anticipate risks, and identify practical solutions using sound judgement and initiative.</li>\n</ul>\n<p>Desirable skills and experience include:</p>\n<ul>\n<li>Experience in the aviation or transport industry planning.</li>\n<li>Knowledge of capacity management and demand forecasting techniques.</li>\n<li>Familiarity 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commercial lifecycle</li>\n<li>Proven experience leading sourcing and commercial activities for large-scale infrastructure projects</li>\n<li>Strong experience working within NEC4 contracts</li>\n<li>A track record of delivering projects that achieve business affordability, value, and performance objectives</li>\n<li>Experience building and influencing effective relationships with internal and external stakeholders</li>\n<li>A professional qualification, such as MCIPS, MRICS, APM, CEng or equivalent</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://encd.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/job/6026","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Heathrow","sameAs":"https://www.heathrow.com/careers","logo":"https://logos.yubhub.co/heathrow.com.png"},"x-apply-url":"https://encd.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/job/6026","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["procurement","contract management","commercial management","strategic sourcing","NEC4 contracts"],"x-skills-preferred":["sustainability","responsible procurement","social value objectives"],"x-benefits":["pension","health_insurance","paid_leave","bonus"],"x-licences":["Chartered 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