You'll oversee the day-to-day running of the Front Desk, ensuring a consistently warm welcome, smooth check-ins and check-outs, and confident guidance on everything the Estate has to offer. With an eye for detail and a passion for service, you'll make sure every customer touchpoint feels fresh, thoughtful and engaging.

This is a hands-on leadership role where excellent communication is key. You'll inspire and support your team to deliver exceptional service, while acting as a Service Champion - identifying opportunities to refine processes, elevate experiences and resolve challenges quickly, calmly and professionally.

Alongside Front Desk operations, you'll play an active role in the wider hotel function, supporting the day-to-day running of the reservations team (working closely with the Hotel Revenue Manager) as well as the nights team. You'll help ensure consistency of service across all touchpoints, effective communication between teams and a seamless guest journey, no matter the time of day.

You'll also manage reservations systems, monitor hotel occupancy, handle guest complaints with confidence and care, and ensure Front Desk operations run smoothly at all times – even during our busiest moments.

We're looking for someone who takes pride in creating standout first impressions and loves leading teams that do the same. If this sounds like you, we'd love to hear from you.

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As an IT Test Analyst, you'll be at the heart of our testing activity - creating test scripts, running hands-on testing, spotting issues before they become problems, and keeping everything (and everyone) on track. You'll coordinate testing across teams and work closely with our Head of IT Projects, internal stakeholders, and external partners to keep the programme moving smoothly.

You may also dip into related digital projects, including improvements to our online buying journey - so no two days will feel the same.

Responsibilities: Create clear, structured test scripts for both your own use and wider testing groups. Carry out thorough testing and share concise, actionable feedback. Collaborate with internal teams and external partners to coordinate testing activity. Keep everyone updated with progress reports, highlighting issues early. Build strong working relationships across the Estate. Maintain accurate test documentation and support additional testing needs as they arise.

What You'll Bring: A sharp eye for detail and strong diagnostic skills. A proactive, organised approach and confidence in making decisions. Excellent communication skills and the ability to work well with a range of stakeholders. Experience in a similar testing or QA role. Good knowledge of Microsoft Office, with familiarity of Microsoft 365, JIRA or DevOps as a bonus. The ability to work effectively in a fast-paced environment. Reliable access to transport due to our rural location.

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