The IT Service Management Analyst is responsible for the strategy development, operation and support of enterprise-wide service management functions, including asset, incident, change, problem, service request, knowledge, and configuration management processes and operational analytics/BI/reporting functions. This position is responsible for developing and supporting TO metrics and reporting to monitor process/tool adoption and maturity levels, technical ability to pull data from a variety of sources, consolidating and analyzing the data to identify potential areas for improvement, leading projects to identify and execute improvements in processes and tools, and working with service owners and leaders across the technology organization to identify and publish actionable service metrics that drive continuous service improvement.
\nThis role requires a strong analytical and problem-solving skillset, with the ability to work with multiple stakeholders and prioritize tasks effectively. The ideal candidate will have a strong understanding of IT service management principles and practices, as well as experience with data analysis and reporting tools such as PowerBI and Excel.
\nResponsibilities:
\nXML job scraping automation by YubHub
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\nJob Summary: The ET Construction Coordinator exists to support Georgia Power's strategic objective of implementing the behind-the-meter electric transportation make-ready program as approved by the Georgia Public Service Commission.
\nThis position will work closely with the Electric Transportation Project Coordinators to assist with electric transportation make ready project designs to ensure that all National Electric Code (NEC) and National Electric Safety Code (NESC) installations and maintenance repairs meet local code requirements and GPC specifications.
\nResponsibilities: Work with Electric Transportation Project Coordinators to facilitate a make ready design that meets all safety, NEC and NESC codes and all Southern Company specifications. Review all make ready estimates and project installation plan proposals from contractors to ensure all requirements for the scope of work and included. Conduct pre-construction job site visits to identify site conditions and conflicts that might impact the safe and timely installation of ET make ready facilities. Coordinate Pre-construction meetings with GPC and Customer representatives to communicate job site responsibilities and coordinate construction schedules.
\nRequirements: Minimum 5 years of experience in NEC system design, estimating, installation, and maintenance. Electrical License for the state of Georgia is required. Ability to collaborate effectively with multiple teams and functions across the organization. Demonstrated ability to build strong relationships with internal and external partners. Highly organized and detailed-oriented with the ability to manage multiple projects and deadlines simultaneously across internal and external stakeholders. Effective communication skills (written and verbal) and experience interacting with colleagues at various levels. Proficient in use of computer-based applications. Strong negotiation and conflict resolution skills. Strong organizational, analytical, project management and problem-solving skills. Ability to analyze and interpret legal contracts, regulatory filings, and other documents. Ability to work effectively and efficiently within project timelines and budgets. Ability to work independently with minimal supervision. Ability to grasp concepts and the changing technology of this job.
\nBehavioral Attributes: Candidate must be committed to promote a culture of Safety Excellence with an emphasis on risk mitigation/elimination and event learning. Candidate must exhibit Our Values. Candidate must foster an inclusive culture where employees feel valued and create an environment of trust, development, and continuous improvement. Candidate must be innovative, take initiative, demonstrate personal responsibility, decisiveness, and flexibility. Candidate must be able to work effectively with others in a team environment and the ability to interface with a diverse group of individuals. Candidate must be customer focused, demonstrate assertiveness, and foster the ability to influence others.
\nXML job scraping automation by YubHub
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