The role is essential in ensuring seamless communication and collaboration, acting as the primary point of contact for Alexion. You will orchestrate cross-functional teams within GBS, fostering an environment of innovation, efficiency, and continuous improvement to meet the evolving needs of the business.

Key responsibilities include:

• Acting as the primary interface between GBS and Alexion, ensuring alignment and seamless delivery of services.
• Collaborating with SET members to shape and execute business strategies through GBS capabilities.
• Bringing together cross-functional teams within GBS to solve business problems by delivering integrated services that meet business needs.
• Managing relationships with key stakeholders to ensure high levels of satisfaction and engagement.
• Managing senior-level stakeholders, including Country President/Area VP/CFO/Business Unit Heads; including understanding volume, pricing and coordinating recharge agreements.
• Initiating the development of business cases for the delivery of new demand or services.
• Identifying opportunities to leverage GBS capabilities and drive adoption, business growth and operational efficiency across the enterprise, including demand management and coordinating/supporting deployment.
• Collaborating with both Functional and Enterprise Service delivery teams, including the Head of the Enterprise Capability to design and implement solutions that meet business needs effectively.
• Representing GBS in strategic planning sessions with the customer and contributing to broader organizational development initiatives.
• Ongoing engagement with senior engagement teams within the SET area.
• Working with Functionally Aligned Enterprise Leads to align on priorities and constraints for Enterprise Services.
• Acting as an ambassador for GBS Enterprise Services as well as Functional Services and ensuring alignment with overall GBS strategy.
• Point of escalation for critical service delivery issues for awareness.
• Leading and inspiring a high-performing team, fostering a culture of skill development and accountability through effective people management, strategic leadership and line management where applicable.

Essential education, skills, and qualifications include:

• Proven experience in a business partnering role within a shared services or GBS environment for commercial units.
• Strong strategic and analytical capabilities with the ability to translate business strategies into actionable plans.
• Demonstrated ability to lead and influence in a matrix organization, with strong stakeholder management skills.
• Experience in driving process improvements and managing service delivery in a complex organizational setting.
• Excellent communication skills, with the ability to engage and inspire diverse teams.
• Strong commercial acumen and understanding of business operations.
• Ability to work effectively across cultures and geographies, fostering an inclusive and collaborative work environment.
• Experience in the pharmaceutical or biotechnology industry.
• Understanding of digital and omnichannel strategies.
• Experience in developing and implementing GBS capabilities.
• Familiarity with industry best practices and benchmarks in shared services.

Desirable experience includes:

• GBS Acumen: Comprehensive understanding of the GBS space as well as the clear understanding of the external marketplace (current & future) to shape new opportunities. Experience in both Captive and BPO.
• Deep understanding of the existing Functional services – Omnichannel, Commercial reporting. etc.
• Significant pharmaceutical Commercial experience either within Commercial Operations – Commercial excellence or brand/marketing roles.

The annual base pay for this position ranges from $174,672.00 - $262,008.00 USD.

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