Job Summary: As an Administrative Manager, you will lead a team of administrative staff and manage the administrative processes associated with new business applications. You will ensure timely and accurate completion of applications, identify process improvements, and collaborate with underwriters, sales teams, and other departments.

Responsibilities:

• Oversee administrative processes for new business applications
• Lead and manage a team of administrative staff
• Identify and implement process improvements
• Ensure compliance with industry regulations and company policies
• Collaborate with underwriters, sales teams, and other departments
• Monitor data accuracy and quality
• Generate and analyze reports on new business performance
• Address client, broker, and agent queries
• Perform user acceptance tests on system enhancements

Requirements:

• Bachelor's degree in Business Administration, Finance, or a related field
• Minimum 5 years' experience in an administrative or managerial role within the life insurance industry
• Strong leadership and team management skills
• Excellent organizational and multitasking abilities
• High attention to detail and accuracy
• Strong communication and interpersonal skills
• Proficiency in using insurance software and Microsoft Office Suite
• Ability to analyze data and generate meaningful reports
• Knowledge of industry regulations and compliance standards

Benefits:

• 5-day workweek
• 20-22 days annual leave
• Excellent learning and development opportunities
• Attractive salary package

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The successful candidate will improve customer satisfaction by optimizing processing time and content, uplift business volume, and achieve service to sales goals.

Key responsibilities include:

• Serving as a liaison between internal communication and frontline sales
• Improving customer satisfaction by optimizing processing time and content
• Uplifting business volume and achieving service to sales goals
• Collaborating with other departments to optimize the sales process
• Assisting in handling enquiries and pending cases of the Sales team
• Supporting DMTM teams on case management
• Communicating with compliance to formulate effective sales policies

The ideal candidate will have:

• At least 5 years of CS/sales-related working experience in the insurance industry
• Knowledge of Life Insurance products and back-end operations
• Customer-focused, mature, independent, and able to work under pressure
• Strong communication and interpersonal skills
• Strong stakeholder management experience
• Accurate, attention to detail, and a good team player
• Positive attitude and problem-solving skills

We offer a competitive package, including a 5-day workweek, 20-22 days of annual leave, excellent learning and development opportunities, and an attractive salary.

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You will manage a team of developers and work closely with platform owners, business stakeholders, QA, and DevOps to deliver projects that drive best-in-class digital sales and marketing capabilities.

Focus will be on hands-on technical leadership, project delivery, and continuous improvement of the eCommerce platform's performance and reliability.

Key accountabilities include:

• Leading the eCommerce development team to deliver new initiatives, change requests, and production support with high quality and in line with business requirements.
• Providing technical leadership in solution design, implementation, and troubleshooting for eCommerce projects.
• Ensuring all deliverables adhere to technical design, coding standards, and security requirements.
• Hands-on technical implementation (coding) and concurrently overseeing development team across different offices and geographies to ensure quality deliverables.
• Overseeing source code management activities (branching, merging, commits) and ensuring compliance with established standards.
• Collaborating with platform owners, business stakeholders, QA, and DevOps to deliver regional eCommerce solutions that support business growth.
• Identifying opportunities for process optimization and continuous improvement in platform performance and operational efficiency.
• Managing project priorities, deadlines, and deliverables across multiple markets.
• Acting as a subject matter expert to coach and mentor team members, ensuring timely and high-quality project delivery.
• Supporting the implementation of new technologies and best practices to enhance the robustness and scalability of the eCommerce platform.
• Ensuring compliance with regulatory guidelines, including code scanning and vulnerability resolution prior to go-live.

Qualifications and experience required include:

• Preferably a bachelor's degree in an IT-related discipline.
• Strong technical full-stack technology knowledge with proven track records (minimum 4-6 years of hands-on technical experience).
• Experience in leading medium to large project teams (3-7 members) involving end-to-end delivery.
• Experience in detailed system design, database design, and architecture.

Required knowledge and technical skills include:

• Solid hands-on technical skill with capability to troubleshoot and drill down into detail.
• Minimum 4-6 years of hands-on technical skillsets in modern JavaScript frameworks (e.g., ReactJs, NextJS), TypeScript, NodeJs framework (e.g., NestJs), cloud technologies (e.g., AWS, Azure), and Kubernetes.
• Exposure to SEO, analytics, and performance optimization.
• TDD.
• Good knowledge of system design and documentation.
• Strong interpersonal skills to engage and manage various stakeholders.
• Meticulous, committed.
• Able to work under extreme pressure and tight timelines.
• Solid experience in project delivery (minimally 3 medium to large-scale projects).
• Good experience in level 2 and 3 production support.
• Adequate security knowledge in cybersecurity aspects such as source code and penetration test scanning vulnerability resolution.
• Good experience in agile methodologies - Scrum.

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As a Business Intelligence Specialist at FWD Group, you will be responsible for planning, managing, designing, developing, delivering, and monitoring data models for FWD countries across the Asia Pacific region.

Key Accountabilities:

• Collect and analyze data from multiple sources to identify patterns, trends, and key insights relevant to business objectives
• Use statistical techniques and data mining methods to uncover valuable information from complex datasets
• Collaborate with data engineers to ensure data accuracy and consistency
• Design and develop interactive dashboards and reports using BI tools such as Databrick AI/BI, Power BI, QlikView to present data-driven insights to stakeholders
• Customize visualizations to meet specific business needs, ensuring clarity and usability
• Work with data engineers to define data requirements and specifications for ETL processes
• Validate and transform data to facilitate efficient analysis and reporting
• Address data integration issues and contribute to data infrastructure enhancements
• Engage with business stakeholders to understand their data needs and objectives
• Translate business requirements into technical specifications and data models
• Implement data governance best practices to ensure data accuracy, consistency, and security
• Conduct regular data quality checks and take corrective actions as necessary
• Create compelling visualizations and data-driven stories to communicate complex insights effectively to non-technical stakeholders
• Ensure visualizations adhere to best practices in data storytelling
• Provide training and support to business users on BI tools, enabling self-service analytics capabilities
• Troubleshoot and resolve BI tool-related issues as needed
• Propose and implement enhancements to existing BI processes and solutions

Qualifications/Experience:

• Bachelor's degree in IT, Computer Science, Information Systems, or a related field
• More than 3 years of proven experience as a Business Intelligence Specialist, showcasing expertise in data analysis and BI tools
• Proficiency in BI tools such as Databrick AI/BI, Power BI, QlikView, or similar
• Strong SQL skills and experience with relational databases
• Familiarity with data warehousing concepts and ETL processes
• Solid understanding of data visualization best practices and design principles
• Excellent analytical and problem-solving abilities
• Strong communication and interpersonal skills to collaborate effectively with diverse teams and stakeholders
• Ability to manage multiple projects, prioritize tasks, and work independently

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This position provides exposure to Bloomberg and a valuable foundational understanding in financial risk management and investment governance.

Responsibilities:

• Develop automation tools for investment breach identification, streamline the data consolidation and validation processes for management reporting.
• Support the enhancement of pre-trade compliance rules in Bloomberg to ensure adherence to regulatory requirements and internal limits, including testing and reconciliation.
• Assist in consolidating the Asset and Liability Management Committee ("ALMCO")'s documentation and record keeping for easier tracking.

The Person:

• Final year or penultimate year students from all disciplines.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Detail-minded, well-organized, and attentive to accuracy and quality of work.
• Strong command of spoken and written Cantonese and English.
• Proficiency in Microsoft Word, Excel and PowerPoint.

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Responsibilities:

• Manage and resolve application and policy-related enquiries from business partners promptly and accurately
• Deliver case management services, including tracking, follow-up, and closure of pending cases with business partners and internal teams
• Generate, analyze, and present pending case reports for management review and decision-making
• Identify and implement process improvements to enhance daily operations and service quality
• Provide effective and efficient support to ensure smooth operations within Strategic Partnerships
• Participate in ad hoc projects and initiatives as assigned by the section head

Requirements:

• Degree holder or equivalent qualification
• Minimum 3–5 years of experience in life insurance operations, preferably in case management, middle-office operations, sales support, customer service, or policy servicing
• Demonstrated experience in case handling and management, with a solid understanding of related workflows and processes
• Strong business acumen and customer-focused mindset
• Experience with underwriting authority is an advantage
• Strong team player with flexibility to work overtime when required
• Effective communication, stakeholder management, and problem-solving skills
• Proficient in MS Office applications (Excel, Word, PowerPoint)
• Excellent command of written and spoken English; Putonghua is an advantage

Benefits:

• 5-day work
• 20-22 days annual leaves
• Excellent learning & development opportunities
• Attractive package

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Responsibilities:

• Support the Head of Investment Governance in developing and implementing the investment governance framework, including governance standards, operating procedures, and escalation protocols.
• Conduct pre-trade and post-trade governance checks, monitor limits, identify breaches, and report to ensure investment activities comply with approved mandates, policies, and regulatory requirements.
• Maintain and update investment-related documentation, such as investment policies, procedures, and governance papers.
• Collaborate with stakeholders, including investment teams, risk management, and compliance, to embed governance standards into day-to-day investment activities.
• Prepare and disseminate internal and external reports, including governance dashboards and regulatory submissions.

The Person:

• Bachelor's degree in finance, economics, accounting, or a related discipline; CFA, FRM, CPA, or legal/compliance-related qualification is preferred.
• Minimum 6-10 years of experience in investment governance, investment operations, risk management, or a related field.
• Strong understanding of investment governance frameworks, investment mandates, and regulatory requirements.
• Excellent communication and stakeholder management skills.

Benefits:

• 5-day workweek
• 20-22 days of annual leave
• Excellent learning and development opportunities
• Attractive salary package

We offer equal opportunities and do not discriminate based on race, gender, disability, or family status.

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The successful candidate will be responsible for:

• Driving the deployment of public asset investments in line with approved Strategic Asset Allocation (SAA), Tactical Asset Allocation (TAA), risk appetite, and portfolio guidelines
• Maintaining active dialogue with bank counterparties, asset manager partners, and market participants to source investment ideas and identify deployment opportunities
• Translating SAA and TAA decisions into actionable portfolio implementation plans
• Partnering with Group and local stakeholders to align deployment priorities with liability needs and cashflow forecasts
• Supporting execution across public markets by coordinating with external managers and internal teams
• Monitoring market conditions and portfolio positioning to support timely deployment and tactical portfolio actions
• Preparing portfolio implementation updates and investment recommendations for senior management
• Tracking and reviewing external manager activities and adherence to agreed guidelines
• Contributing to investment transformation and process improvement initiatives

The ideal candidate will have:

• Bachelor's degree in finance, economics, accounting, actuarial science, or a relevant discipline
• Minimum of 10 years' experience in investment management, public markets, or a related finance discipline
• Solid understanding of public asset classes, including fixed income, credit, equities, and derivatives
• Strong execution mindset and attention to detail
• Excellent communication and stakeholder management skills
• Proficient in Bloomberg, Microsoft Excel, PowerPoint, Power BI, and other investment analytics or portfolio management tools

We offer a competitive salary package, 5-day workweek, 20-22 days annual leave, and excellent learning and development opportunities.

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The successful candidate will provide end-to-end ownership of the HNW value chain, encompassing distribution, underwriting, new business and case management, policy administration, client service, and compliance. They will also focus on building a centralized HNW platform that embeds common workflows, governance, and service standards.

Key Responsibilities:

• Operating Model & Transformation: Design, build, and continuously improve the target operating model across all HNW hubs, ensuring common workflows and governance.
• Underwriting, New Business & Case Management: Oversee underwriting and manage case intake through to policy issue, ensuring efficient processes.
• Policy Administration & Client Service: Ensure accurate policy administration and high-quality client servicing.
• Compliance, Finance & Controls: Embed compliance and maintain a strong control environment.
• Technology & Platform: Drive the delivery and adoption of a single HNW technology platform.
• Leadership & Stakeholder Management: Build and lead a multi-hub operating team and partner with various stakeholders.

Qualifications / Experience:

• Senior operations or transformation leadership experience in life insurance, private banking, or wealth management, preferably within the HNW/UHNW segment.
• Deep understanding of the HNW value chain and experience in building and scaling multi-hub operating models.
• Strong grasp of compliance, controls, and regulatory expectations across multiple markets.
• Experience delivering technology platforms and driving automation in a regulated environment.

Knowledge & Technical Skills:

• Strategic and commercial mindset with the ability to link operational performance to financial performance.
• Excellent stakeholder management and influencing skills.
• Strong people leadership abilities to build, motivate, and develop teams across different time zones and cultures.

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Key Responsibilities:

• Manage assigned infrastructure work from requirement analysis and design through implementation, testing, production handover, and review.
• Deliver Azure infrastructure, connectivity, monitoring, identity, and platform requirements for business and application projects.
• Operate and improve Azure Managed Grafana, Azure Monitor, Log Analytics, Application Insights, dashboards, alerts, reports, and monitoring integrations.
• Manage Azure connectivity components, including VNets, subnets, route tables, Private Endpoints, Private DNS Zones, and firewall dependencies.
• Support Azure PaaS services, Microsoft Power Platform, Microsoft Fabric, hybrid identity, and certificate lifecycle management.
• Provide L2/L3 support, investigate incidents, perform root-cause analysis, and coordinate resolution with internal teams, Microsoft, service providers, and vendors.
• Prepare implementation plans, change requests, risk assessments, test procedures, rollback plans, SOPs, runbooks, diagrams, and handover documents.
• Use Infrastructure as Code, scripting, Git-based configuration management, reusable templates, and automation to improve consistency, control, and efficiency.
• Manage vendor deliverables, technical proposals, quotations, service quality, risks, dependencies, and progress reporting.
• Support service governance, security reviews, production-readiness checks, operational acceptance, and continuous improvement.

Requirements:

• At least five years of hands-on experience in infrastructure or cloud engineering, preferably in a regulated enterprise environment.
• Strong knowledge of Microsoft Azure infrastructure, networking, identity, role-based access control, and PaaS services.
• Practical experience with Azure Managed Grafana, Azure Monitor, Log Analytics, Application Insights, KQL, dashboards, alerts, and diagnostic settings.
• Experience with Active Directory, ADFS, Web Application Proxy, SAML, OAuth, application registrations, service principals, and certificate-based authentication.
• Experience with automation and Infrastructure as Code using tools such as Terraform, ARM templates, Azure CLI, PowerShell, Python, and Git.
• Strong troubleshooting, analytical, documentation, communication, and vendor-management skills.
• Working knowledge of Microsoft Power Platform and Microsoft Fabric infrastructure dependencies is an advantage.

Benefits:

• 5-day workweek
• 20-22 days annual leave
• Excellent learning and development opportunities
• Attractive salary package

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The successful candidate will independently manage due diligence and transaction processes on assigned deals, produce analyses, models, and portfolio reporting, and serve as a coordination point between investment counterparties, external advisers, and FWD's internal functional teams.

Key responsibilities include:

• Managing investment due diligence and execution on assigned private market transactions
• Coordinating with internal and external counsel on negotiation and documentation of transaction agreements
• Designing and building detailed financial analyses and models
• Developing and maintaining portfolio projection and monitoring dashboards
• Line-managing, training, and reviewing junior staff

The ideal candidate will have around 9 years of investment banking, transaction execution, or private market investment experience, with a degree in Finance, Technology, Engineering, or a related discipline. A CFA charter, CAIA charter, or actuarial qualification is an advantage.

Required skills include working knowledge of private asset classes, corporate finance and valuation, financial modelling, transaction documentation, and data and reporting tools.

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The successful candidate will independently manage due diligence and transaction processes on assigned deals, produce analyses, models, and portfolio reporting, and serve as a coordination point between investment counterparties, external advisers, and FWD's internal functional teams.

Key responsibilities include:

• Independently managing investment due diligence and execution on assigned private market transactions
• Coordinating with internal and external counsel on negotiation and documentation of transaction agreements
• Designing and building detailed financial analyses and models
• Developing and maintaining portfolio projection and monitoring dashboards
• Coordinating complex investment processes end-to-end across investment counterparties, Group and local functional teams
• Training and reviewing the work of junior staff

The ideal candidate will have around 7 years of investment banking, transaction execution, or private market investment experience, with a degree in Finance, Technology, Engineering, or a related discipline. A CFA charter, CAIA charter, or actuarial qualification is an advantage.

Required skills include working knowledge of private asset classes, corporate finance and valuation, financial modelling, transaction documentation, and data and reporting tools.

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The successful candidate will have overall responsibility for leading, managing, and optimizing our organization's database systems, ensuring they are secure, performant, and aligned with business objectives.

Key responsibilities include:

• Leading and managing database operations, ensuring high availability, capacity, and 24/7 support for business-critical systems
• Driving GenAI adoption to automate routine database management tasks, such as performance tuning, anomaly detection, and incident response
• Utilizing GenAI models to analyze usage patterns, forecast capacity needs, and recommend cost-saving strategies for cloud database consumption
• Overseeing the development of AI-powered self-service database catalogs
• Collaborating with stakeholders to identify opportunities where GenAI can enhance data security, compliance monitoring, and DevOps integration

The ideal candidate will have:

• A degree in Computer Science, Information Technology, or a related field
• 10+ years of relevant experience, with at least 5 years in a managerial role
• Strong knowledge of MS SQL Server, MongoDB, AWS, and Azure database technologies
• Demonstrated experience implementing or managing GenAI-driven solutions for database automation, performance tuning, anomaly detection, or capacity forecasting
• Excellent problem-solving, management, and analytical skills
• Strong communication, interpersonal, and leadership skills

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The Role:

• Seeking business opportunities and expanding business, covering Life and General Insurance Business
• Building and maintaining strong relationships with B2B partners, in-house advisors, and orphan clients
• Serving as the primary contact for front-line channels, providing sales training, guidance, and support to in-house Advisors
• Arranging insurance training and seminars for B2B partners and in-house advisors
• Arranging sales meetings for in-house advisors
• Ensuring all Life Records (LRs) meet regulatory and compliance requirements
• Analysing market intelligence, competitor benchmarking, product comparison, and preparing research reports with practical business recommendations
• Supporting CIES or wealth management promotion, including product briefings, training sessions, roadshows, and sales enablement activities
• Supporting frontline sales recruitment and talent acquisition, including candidate sourcing, lead generation, screening coordination, and recruitment events

The Person:

• Degree or above in Finance, Economics, Business, or related disciplines with a minimum of 5 years of Insurance Brokerage & Investment Brokerage experience
• IIQE Paper 1-3 is a must for Life Insurance & General Insurance; IIQE Paper 4 & 5 will be an advantage
• SFC License Type 1 & 4 and MPF will be an advantage
• Experience with Family Office/CIES campaign will be an advantage
• People-oriented with strong communication skills
• Proficient in MS Word, Excel, and PowerPoint
• Fluent in English, Cantonese, and Putonghua

We Offer:

• 5-day workweek
• 20-22 days of annual leave
• Excellent learning and development opportunities
• An attractive package

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Key Accountabilities:

• Analyze business requirements and translate them into scalable, secure, and maintainable technology solutions
• Lead application design, development, testing, deployment, and support activities throughout the SDLC
• Ensure solution quality through effective design reviews, testing, documentation, and adherence to engineering standards
• Collaborate with business stakeholders, vendors, and technical teams to deliver projects and enhancements successfully
• Participate in Agile delivery processes and contribute to continuous improvement initiatives
• Drive adoption of DevOps, CI/CD, automation, and AI-assisted development practices to improve delivery efficiency and software quality
• Support production systems and ensure timely resolution of incidents and operational issues
• Provide technical guidance and knowledge sharing support to team members and vendors
• Recommend solution designs, integration approaches, and implementation strategies that align with business objectives and enterprise standards
• Address communication gaps between product owners, designers, quality assurances, etc. to minimize the knowledge gap and deliver solutions with the right mutual understanding and logic
• Manage to achieve No "Unsatisfactory" result in compliance and security audit
• Manage to close identified improvement items in the compliance and security audit report within the timeline

Qualifications / Experience:

• Bachelor's degree or Higher Diploma in Computer Science, Information Technology, Software Engineering, or a related discipline
• Minimum 5 years of application development experience
• Candidates with equivalent qualifications and relevant experience will also be considered

Knowledge & Technical Skills:

• Strong knowledge of Java, Spring Boot, RESTful API, and enterprise application development
• Strong understanding of database design, SQL, and application integration
• Understanding of software architecture principles, design patterns, and secure coding practices
• Familiarity with Agile software development lifecycle and engineering best practices
• Experience with source code management, code review, and quality assurance processes
• Good command in both written & spoken English or Cantonese (Mandarin)

AI & Modern Engineering Skills:

• Experience using AI-assisted development tools (e.g., GitHub Copilot, ChatGPT, Microsoft Copilot, or similar solutions) for code generation, code review, documentation, testing, and productivity improvement
• Ability to evaluate and adopt emerging technologies to improve delivery effectiveness and software quality

Preferred Technical Skills:

• Experience with front-end technologies such as React
• Experience with cloud platforms such as Azure, AWS, or GCP
• Experience with container technologies such as Docker and Kubernetes
• Experience with CI/CD and DevOps practices
• Experience with workflow or BPM platforms such as Flowable
• Experience with event-driven or microservices architecture
• Experience with observability, monitoring, and performance optimization tools

Personal Attributes:

• Strong analytical and problem-solving skills
• Effective stakeholder management and communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• Strong ownership, accountability, and continuous learning mindset

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The Job

System Analysis & Development

• Gather, analyze, and document business and system requirements.
• Prepare functional specifications, user stories, process flows, interface specifications, and supporting documentation.
• Perform hands-on application development, coding, unit testing, and system integration activities.
• Develop and maintain web and mobile applications using Angular, Ionic, TypeScript, Node.js, APIs, and related technologies.
• Ensure compliance with SDLC standards, security requirements, and development best practices.
• Coordinate SIT, UAT, defect tracking, and production deployment activities.
• Participate in end-to-end system implementation projects using Agile or Waterfall methodologies.
• Leverage AI-assisted tools such as GitHub Copilot to improve coding efficiency, requirement analysis, testing, and documentation quality.

Production Support

• Provide application support for frontend distribution platforms and related systems.
• Investigate production incidents, analyze root causes, and coordinate issue resolution with relevant teams.
• Monitor application performance and support service request handling.
• Assist with release deployment, post-implementation verification, and production readiness activities.
• Track incidents and defects, ensuring appropriate preventive and corrective actions are implemented.

The Person

• Degree in Computer Science, Information Technology, or related disciplines.
• Minimum 3-5 years of experience in system analysis, requirement gathering, and application development.
• Strong analytical, problem-solving, and documentation skills.
• Good communication and stakeholder management skills.
• Ability to work independently and manage multiple priorities.
• Proactive, detail-oriented, and a strong team player.
• Experience in insurance, financial services, or digital platform projects is an advantage.

Technical Skills:

• Knowledge of Angular, Ionic, HTML5, CSS, JavaScript, and TypeScript.
• Understandings of REST APIs, system integration, and microservices concepts.
• Familiarity with databases such as MongoDB and MS SQL.
• Exposure to cloud platforms such as Azure or AWS.
• Experience with Git, DevOps practices, and CI/CD pipelines is an advantage.
• Exposure to AI-assisted development tools such as GitHub Copilot is a plus.

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The Role: Review new High Net Worth (HNW) submissions to verify completeness, identify missing information or documents, and facilitate case allocation. Coordinate with Case Management teams and stakeholders on case status, follow-up actions, and issue resolution. Monitor outstanding underwriting, financial, compliance, and administrative requirements, and escalate aged or stalled cases. Coordinate outstanding actions required for case completion to improve turnaround times and reduce case ageing. Prepare, organize, and assemble case information and supporting documentation for underwriters. Review cases prior to formal submission to ensure all required evidence and documentation have been obtained. Maintain accurate underwriting system records, workflow statuses, and case tracking records. Provide administrative support to underwriters, including preparation of correspondence and file assembly. Provide backup support for straightforward savings applications within agreed limits. Identify recurring submission gaps, operational issues, and delay drivers, and prepare management reports. Liaise with stakeholders to identify process improvement opportunities and support workflow enhancements.

The Person: University graduate or above with professional insurance qualifications such as FLMI being an advantage. 2+ years of relevant experience in life insurance operations, underwriting support, or case management. Good understanding of life insurance application documentation, new business workflows, and basic underwriting requirements. Strong analytical, problem-solving, and organizational skills with attention to detail. Self-motivated and an effective team player with strong follow-up capability. Excellent interpersonal and communication skills. Ability to work under pressure and manage multiple priorities. Good command of both written and spoken English and Chinese. Proficient in Microsoft Word, Excel, and PowerPoint.

We Offer: 20-22 days of annual leave, excellent learning and development opportunities, and an attractive package.

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Key Accountabilities:

• Lead the modelling and reporting teams within the Group ALM function to deliver all necessary analytics to enable ALM / SAA decisions and risk management processes
• Define ALM metrics and develop analytical tools for ALM risk measurement and monitoring against internal risk limits
• Define and roll-out Group-wide ALM-related reporting requirements, guidelines and templates, with regular review to ensure ongoing appropriateness
• Review, consolidate and report ALM positioning reports to Group management on a regular basis
• Build model infrastructure and strengthen ALM-modelling capabilities across the Group
• Develop and automate asset, liability and risk analytic models, including real-world stochastic simulation models, to facilitate timely monitoring and stress testing of macro-economic factors to key financial metrics
• Develop portfolio optimization models to assist SAA / TAA analyses and decisions
• Define the modelling approach for assets and liabilities to perform sensitivity analyses and stress testing, and ensure consistent measurements across different financial metrics (and across BUs)
• Advise asset risk modelling approach and risk parameter calibrations for economic capital and other relevant valuations, sensitivity analyses and stress testing
• Ensure data quality in all ALM-related models, in line with relevant Group policies

Qualifications / Experience:

• 12+ years of experience in finance, investment, actuarial, or risk management functions of life insurance companies
• Professional qualification from internationally recognized professional body (e.g. FSA / FIA / CFA / FRM or equivalent)
• Degree in Actuarial, Finance, Economics, Mathematics or related discipline

Knowledge & Technical Skills:

• Strong quantitative background in financial modelling (asset and liability), stochastic simulations and risk analytics
• Good understanding of risk factor modelling and parameter calibration (e.g. yield curves, credit spreads, volatilities, correlations)
• Understanding of asset-liability model architecture and analytics platforms
• Deep understanding of ALM frameworks, including duration, key-rate duration, convexity, liquidity and hedging strategies
• Solid knowledge in insurance B/S and financial metrics (IFRS, EC, solvency, EV etc.)
• Solid understanding of insurance products (par, non-par, unit-linked etc.)
• Solid experience in risk analytics such as stress testing and scenario analyses
• Detail-oriented with strong focus on model / data robustness, controls and governance

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The successful candidate will contribute to the development, maintenance, and automation of asset valuation models for various asset classes, including fixed-income, alternatives, real estates, and derivatives.

Key responsibilities include:

• Developing, maintaining, and driving automation of asset valuation models for various asset classes
• Developing and maintaining Group economic scenario generator (ESG) models for various market risk factors
• Supporting SAA/TAA and portfolio optimization exercises through asset return modelling and stochastic simulation
• Providing advice on economic risk calibrations of different asset classes
• Ensuring model governance, data quality, validation, and controls are in place

The ideal candidate will have:

• 10+ years of experience in asset modelling, quantitative finance, or risk management
• A degree in Quantitative Finance, Economics, Mathematics, or a related discipline
• Professional qualifications such as CFA or FRM are preferred
• Solid understanding of various asset classes and their risk characteristics
• Strong quantitative programming skills in Python, R, Matlab, or equivalent
• Experience with stochastic simulation techniques and economic scenario generators

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The successful candidate will be responsible for developing, maintaining, producing, and consolidating management reports related to ALM positions and risk monitoring across the Group.

Key Accountabilities:

• Define and implement Group-wide ALM-related reporting requirements
• Produce and monitor ALM risk metrics across business units
• Develop reporting templates and establish reporting processes
• Automate ALM-related processes to enable early indications on key risk positions
• Perform sensitivity and stress testing on key ALM metrics
• Provide clear analysis and commentary on changes in ALM positions
• Ensure consistency of ALM metric definitions and reporting across business units
• Collaborate with other Group and business unit functions to validate data and results
• Prepare materials for governance forums

Qualifications / Experience:

• 10+ years of experience in ALM, actuarial, investment, or financial risk management within insurance
• Degree in Actuarial, Finance, Economics, Mathematics or related discipline
• Professional qualification (FSA / FIA / CFA / FRM or equivalent) strongly preferred

Knowledge & Technical Skills:

• Good understanding of ALM concepts
• Familiarity with insurance balance sheet metrics
• Solid understanding of insurance products
• Solid experience in risk analytics
• Strong analytical skills and attention to detail

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The successful candidate will provide strategic leadership on complex reinsurance and capital initiatives, driving capital efficiency, financial resilience, and sustainable value creation across the Group.

Key Accountabilities:

Group Reinsurance Strategy and Governance

• Define and execute the Group-wide reinsurance strategy, aligned with business priorities, risk appetite, and capital objectives.
• Set Group standards for retention, risk limits, governance, delegated authorities, and treaty management.
• Review and approve financial, material, and non-standard reinsurance arrangements; escalate where required.
• Build Group-wide reinsurance capability and provide expert guidance to business units.

Reinsurance Solutions and Execution

• Originate, structure, negotiate, and execute complex reinsurance solutions, including capital, earnings, legacy, and protection capacity transactions.
• Lead commercial negotiations with reinsurers, including economics, contractual protection, collateral, counterparty safeguards, and execution certainty.
• Drive cross-business unit optimisation and Group purchasing power, including HNW and capacity-constrained opportunities.
• Partner with Group Actuarial and business units to improve product economics, pricing, underwriting support, and capacity access.

Reinsurance Portfolio, Internal Structures, and Operations

• Lead internal reinsurance, captive, and alternative risk-transfer structures, from design and set-up through ongoing management.
• Oversee portfolio cost, value, risk, capacity, counterparty exposure, and performance; initiate corrective actions where required.
• Manage strategic relationships with key reinsurers to improve terms, capacity, innovation, and market insight.
• Set minimum standards for treaty administration, claims recoverability, data, reporting, and operational controls.

Group Capital Reporting and Regulatory Governance

• Own GWS regulatory capital reporting and Group consolidation, including forecasts, solvency monitoring, and regulatory submissions.
• Own GIECA methodology, calibration, production, validation, and related regulatory reporting.
• Lead ICS readiness and reporting, including methodology, impact assessment, and implementation across Group and business units.
• Provide actuarial input to ORSA, stress, and scenario testing, and present capital results and outlook to management, committees, the Board, and regulators.

Capital Strategy, Optimisation, and Regulatory Engagement

• Lead Group and business unit capital optimisation initiatives, integrating actuarial, reinsurance, finance, risk, and treasury perspectives.
• Advise senior management on capital structure, fungibility, dividend capacity, funding constraints, and capital allocation.
• Link reinsurance and capital management to deliver sustainable economics, resilience, and strategic flexibility.
• Shape GWS, GIECA, and ICS policy positions; lead regulatory engagement, external review, and relevant industry advocacy.

Enterprise Leadership, People, and Governance

• Lead and develop a high-performing, cross-border Reinsurance and Capital team with strong technical depth and execution discipline.
• Contribute to leadership of Group Actuarial alongside the Group Chief Actuary and other pillar heads.
• Partner with Group and business unit leadership across Business and Functions.
• Represent or deputise for the Group Chief Actuary at relevant executive, capital, risk, audit, and Board forums; act within delegated authorities.

Qualifications / Experience:

• 15+ years of insurance experience in actuarial and/or risk management functions.
• Fellowship member of an internationally recognised actuarial professional body.

Knowledge & Technical Skills:

• Deep understanding of financial reporting, regulatory, and economic capital.
• Strong leadership and ability to delegate effectively into teams.
• Working knowledge of applicable laws, regulations, rules, codes of conduct.
• Strong communication and influencing skills.
• Team management and leadership.

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The Role: You will lead and manage the Investigation Team, providing direction and oversight in carrying out its investigation responsibilities. You will assist the Chief Compliance Officer in managing the Distribution Disciplinary Committee and lead and oversee fraud and misconduct investigations.

Key Responsibilities:

• Lead and manage the Investigation Team
• Assist the Chief Compliance Officer in managing the Distribution Disciplinary Committee
• Lead and oversee fraud and misconduct investigations
• Maintain appropriate investigation records and databases
• Act as the key liaison with law enforcement agencies and coordinate responses to investigation-related enquiries and information requests
• Coordinate and handle investigation-related enquiries and requests from regulators
• Prepare and coordinate regular investigation-related reporting to Management and relevant Committees
• Maintain and coordinate the Dawn Raid Plan
• Perform any ad hoc tasks assigned by the Chief Compliance Officer

The Person:

• Bachelor Degree in law, accounting or business
• At least 15 years of compliance related working experience in financial institutions in Hong Kong with at least 5 years in insurance industry
• Relevant experience in dealing with regulators such as Hong Kong Insurance Authority, The Securities and Futures Commission
• Familiar with insurance related legislations and regulatory requirements in Hong Kong
• Fluent in written and spoken English & Cantonese
• Strong analytical and research skills
• Good interpersonal, presentation and communication skills
• Able to work independently and as a team player

We Offer:

• 5-day work
• 20-22 days annual leaves
• Excellent learning & development opportunities
• An attractive package

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Responsibilities:

• Lead the Compliance Project Management Team, including its governance framework, delivery standards, project portfolio, reporting and project management tracking tools, templates and escalation protocols.
• Oversee the delivery and progress of Compliance-led and Compliance-related projects, ensuring clear scope, objectives, deliverables, milestones, dependencies, resources, risks, issues and accountabilities.
• Develop integrated project plans and maintain accurate project dashboards, action trackers, decision logs, risk and issue registers, change records and supporting evidence to provide a complete audit trail.
• Follow up remediation actions for Compliance-related incidents, ensuring root causes, control enhancements, owners, target dates, testing and closure evidence are properly documented.
• Lead the AML systems revamp and support the implementation of new project initiatives.
• Act as the Compliance project manager for major business and regulatory initiatives, ensuring Compliance requirements and dependencies are embedded in the overall project plan.
• Facilitate project working groups and governance forums, prepare concise management updates, secure decisions and approvals, and escalate material delivery risks promptly to the Chief Compliance Officer and relevant committees.
• Coordinate cross-functional stakeholders, including three lines of defence, Group Office, external advisers and business teams, while maintaining clear delineation of project and control ownership.
• Build project management capability within Compliance through coaching, practical guidance, standard methodologies and continuous improvement.
• Perform any ad hoc duties or special projects as assigned by the Chief Compliance Officer.

Requirements:

• Bachelor’s degree in business, finance, law, risk management, information systems, project management or a related discipline.
• Minimum of 10 years’ relevant experience in financial services, insurance, banking, consulting, regulatory remediation, compliance transformation or programme and project management, including substantial experience leading complex cross-functional initiatives.
• Experience leading a project management team or project portfolio and engaging senior executives, regulators, auditors, vendors and multidisciplinary stakeholders.
• Demonstrate experience managing regulatory, audit or compliance remediation programmes and delivering system, data, process or methodology change.
• Exposure to AML/CFT, sanctions, name screening, customer risk rating, transaction monitoring, data quality or other financial crime controls is highly preferable.
• Professional certification such as PMP, PRINCE2, Agile, Lean Six Sigma, CAMS or an equivalent compliance, audit or risk qualification is an advantage.
• Sound understanding of insurance and financial services regulatory frameworks, Compliance governance and applicable AML/CFT and financial crime requirements.

Benefits:

• 5-day work
• 20-22 days annual leaves
• Excellent learning & development opportunities
• Attractive package

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The successful candidate will be responsible for:

• Developing and executing mandate strategies, allocation strategies, and portfolio construction aligned with SAA/TAA and ALM requirements
• Building and leading a centralised manager selection, onboarding, and performance oversight capability across Group portfolios
• Establishing and managing relationships with asset managers, and leading commercial negotiations
• Monitoring performance, risk, and compliance across mandates, and driving attribution, optimisation, and rebalancing
• Leading investment governance, including IC processes, mandate approvals, and escalation frameworks
• Partnering with BU CIOs and teams on mandate execution, alignment, and local implementation requirements
• Supporting investment-linked and other product structures, including manager selection, pricing inputs, and portfolio design
• Developing and executing capital-efficient structures, such as derivatives, hedging, and liquidity strategies
• Negotiating and managing ISDA / CSA agreements
• Streamlining mandate management processes, reporting, and data integration to enable scale and efficiency
• Building and managing a high-performing investment team

The ideal candidate will have:

• 15+ years of experience in insurance asset management / mandate investment / portfolio management
• A strong track record in allocation, manager selection, and portfolio construction
• A degree in Finance, Economics, or a related discipline; CFA / MBA preferred
• Deep expertise in ALM-linked portfolio construction and multi-asset allocation
• Strong experience in manager-of-managers, mandate structuring, and fee negotiation
• Understanding of insurance investment dynamics, including capital, liquidity, and regulatory constraints
• Advanced capability in portfolio analytics, performance attribution, and risk assessment
• Strong stakeholder management across internal teams and external managers

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The Role: As an Agency Manager, you will execute and promote agency initiatives to achieve business targets, implement strategies to support agency productivity, oversee agency performance, facilitate strategic planning, handle enquiries, maintain a quality agency force, enhance communication between agency and internal departments, prepare reports, and support tied agency development initiatives.

Responsibilities:

• Execute and promote agency initiatives to achieve business targets
• Implement strategies and action plans to support agency productivity in business and recruitment
• Oversee and monitor agency performance to ensure alignment with the company's direction
• Facilitate strategic planning in responsible regions for achieving good production, recruitment, and persistence
• Handle enquiries from responsible regions to ensure business continuity
• Maintain a quality agency force by balancing selection and offering attractive and suitable recruitment offers
• Enhance communication and understanding between agency and internal departments
• Prepare Tied Agency reporting for local and regional requirements
• Support Tied Agency development initiatives if needed

The Person:

• University graduate with at least 10 years of relevant experience in the insurance industry
• Integrated knowledge in project and people management
• Strong interpersonal skills, excellent presentation, and negotiation skills
• Strong analytical and conceptual skills
• Good command of written and spoken English and Chinese

We Offer:

• 5-day workweek
• 20-22 days of annual leave
• Excellent learning and development opportunities
• An attractive package

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The successful candidate will be responsible for building a healthy and professional agency force in HK, meeting the agent's manpower goal set by CAO, establishing a strong FWD Recruitment culture in Hong Kong, executing and monitoring effective Agency Recruitment campaigns, and ensuring compliance with regulatory and statutory requirements.

Key responsibilities include:

• Developing and implementing recruitment strategies to attract top talent
• Building and managing a high-performing recruitment team
• Establishing and maintaining relationships with key stakeholders
• Analyzing market trends and competitor activity to inform recruitment strategies
• Ensuring compliance with regulatory and statutory requirements

The ideal candidate will have 7-10 years of experience in the life insurance or banking industry, with a business degree or professional qualification in management. They will possess solid working experience in agency recruitment workflows, good understanding of agency operations and management issues, and excellent result-oriented and action-oriented skills.

In return, we offer a competitive salary package, 5-day workweek, 20-22 days of annual leave, excellent learning and development opportunities, and a dynamic work environment.

We are an equal opportunities employer and welcome applications from diverse candidates.

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The successful candidate will be responsible for leading the conceptualisation, planning, implementation, and delivery of key Group Office internal events, including town halls, regional leadership meetings, and high-profile recognition events.

Key responsibilities include:

• Leading the end-to-end conceptualisation, planning, implementation, and delivery of key Group Office internal events
• Acting as a trusted partner to executive leadership, C-suite sponsors, and Business Unit heads to translate strategic business objectives into compelling live event formats and audience experiences
• Collaborating cross-functionally with Communications, HR, and Creative teams to ensure unified messaging and seamless delivery
• Communicating effectively with venues, virtual event platforms, and other event vendors
• Taking ownership of project-level financial and management, including budgeting, forecasting, vendor negotiations, cost optimisation, and reconciliation
• Managing multiple concurrent events, leading the planning, communications, staff registrations, onsite execution, logistics management, and stakeholder & speaker onsite management
• Building and maintaining effective relationships with key internal stakeholders
• Overseeing keynote briefings, script alignment, and stage management for leadership presenters and internal speakers
• Working collaboratively with preferred partners to deliver on briefs for promotional videos, post-event reels, pre-recorded sessions, etc.
• Providing leadership to junior team members, coordinators, agencies, and project teams, setting delivery standards, allocating work, and building event-management capability
• Managing multi-currency internal event allocations, ensuring rigorous forecasting, tracking, and reconciliation
• Maximising internal budget allocations through strategic venue selection, vendor negotiations, master service agreements (MSAs), and value adds
• Building and refining reusable internal event playbooks, standardised briefs, run-sheet templates, and preferred vendor lists
• Mentoring and directing junior coordinators, on-site event staff, agency partners, and local venue crews
• Leading post-event evaluation and reporting, including analysis of attendee data, survey results, stakeholder feedback, and key event outcomes

Requirements:

• Bachelor's degree or equivalent in Business Operations, Hotel and Event Management, Journalism, Communications, or similar
• 10 years of events management experience
• 1-2 years of virtual event experience
• Experience handling stakeholders from diverse teams across Asia Pacific
• Excellent organisational skills
• Strong communications and inter-personal skills
• Excellent knowledge of MS Office (PPT specifically) & event management technology/platforms
• Experience in Adobe Illustrator a plus
• Ability to travel when required

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Key responsibilities include:

• Managing Community Care programmes and ensuring their scalability and sustainability
• Developing and executing internal and external communications, storytelling, and promotional materials to drive engagement
• Measuring and reporting programme performance against targets
• Collaborating with Community Care Leads across markets to enhance knowledge sharing and guide local initiatives
• Consolidating data and collecting local market insights to measure programme effectiveness
• Driving volunteerism activities to deepen employee engagement and shared sense of responsibility towards the community
• Maintaining and enhancing the volunteer platform to encourage more employee engagement and volunteering opportunities

Requirements:

• University degree or above
• Fluency in written and spoken English
• Over 5 years of working experience in corporate social responsibility, corporate communications, employee engagement, or related fields
• Proven strategic planning, implementation, and project management skills
• Strong interpersonal skills for effective management with internal and external stakeholders
• Understanding of ESG reporting and data and project management preferred
• Strong communications background with the ability to develop and manage communications across multiple channels

Preferred qualifications:

• Experience in Asia regional Community Care programme management and implementation
• Excellent organisational skills and the ability to manage multiple cross-country projects concurrently
• Experience in ESG reporting and data management
• Strong writing, editing, and storytelling skills

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The successful candidate will handle and process data from multiple sources to support sales analysis and management reporting, design and maintain analysis working templates, and collaborate with cross-functional teams.

Key responsibilities include:

• Supporting Managers/Supervisors in performing management accounting reporting, analyses, business planning, and forecasting
• Handling and processing data from multiple sources for sales analysis and management reporting
• Designing, building, and maintaining analysis working templates
• Collaborating with cross-functional teams to ensure data readiness and accuracy
• Supporting the application of AI/advanced analytics tools
• Assisting with day-to-day and ad-hoc tasks
• Contributing to process improvements and data governance

Requirements:

• Bachelor's degree with 5 years of relevant work experience
• Professional qualification (e.g., CFA, CPA, Actuarial)
• Financial Reporting or FP&A experience, preferably in insurance or financial sector
• Experience with BI tools (e.g., PowerBI) and AI tools
• High proficiency in MS Word, Excel, and PowerPoint
• Self-motivated with strong analytical and problem-solving skills
• Excellent communication and stakeholder management skills

We offer 20-22 days of annual leave, excellent learning and development opportunities, and an attractive package.

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