We are seeking an FP&A Manager to join our Finance team as a dedicated business partner to our global Product & Engineering organization. This is a high-impact individual contributor role for an experienced FP&A professional who enjoys working closely with business leaders, understanding what drives their organization, and turning financial data into insights that support better decisions. Reporting to the Sr. Manager, FP&A, you'll partner with Product and Engineering leaders on planning, forecasting, investment decisions, and performance management. You'll help leaders understand the financial impact of their decisions, challenge assumptions, identify risks and opportunities, and bring a thoughtful financial perspective to how we allocate resources.

Responsibilities:

• Serve as a trusted FP&A business partner to Product & Engineering leaders, helping them understand financial performance and make informed business decisions.
• Lead budgeting, forecasting, and long-range planning for your areas of the Product & Engineering organization, connecting headcount, investments, and other operational drivers to our financial plan.
• Build financial models and scenario analyses to evaluate investments, resource allocation decisions, and other business opportunities.
• Analyze financial and operational performance, identify key trends, risks, and opportunities, and translate your findings into actionable recommendations.
• Partner with leaders on headcount and expense planning, helping teams understand tradeoffs and make thoughtful investment decisions.
• Develop reporting and dashboards that provide clear visibility into budgets, forecasts, and key business drivers.
• Partner with Accounting during the monthly close process to ensure accurate results and provide meaningful variance analysis.
• Develop a deeper understanding of Product & Engineering cost drivers, including cloud infrastructure and other technical investments, and help identify opportunities to improve efficiency.
• Create clear financial narratives and presentations that make complex information easy for Finance and business leaders to understand.
• Identify opportunities to improve and automate FP&A processes, reporting, and workflows so the team can spend more time on analysis and business partnership.

Qualifications:

• 5+ years of experience in FP&A, Strategic Finance, or a related role
• Strong experience as a finance business partner, with the ability to build relationships with business leaders, understand their priorities, and provide financial insights that support better decision-making
• Solid FP&A fundamentals, including budgeting, forecasting, variance analysis, and financial modeling
• Strong analytical skills with the ability to work through complex data, identify what matters, and translate findings into clear, actionable recommendations
• Advanced Excel and/or Google Sheets skills and experience building financial and operational models
• Strong communication skills and the confidence to ask questions, challenge assumptions, and bring a thoughtful financial point of view to business discussions
• A proactive, collaborative approach with the ability to work independently and manage multiple priorities in a fast-paced environment

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Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions.

The Solution Architect (SA) role is a critical internally and externally-facing role within Freshworks Professional Services (FPS) which acts the senior technical SME heavily involved in Sales, Delivery and Expansion phases of the customer lifecycle.

Responsibilities

• During the Sales cycle, FPS SA will work closely with the Freshworks Presales team to understand a prospects pain points and solutions discussed to address them, and then directly interacts with the prospects leadership and functional owners to devise the best implementation approach for the identified solutions in line with industry and FPS best practices.
• During the Delivery phase, FPS SA will be the key resource who translates the high-level solution provided during the sales cycle into detailed design information to meet the customer’s objectives and also for the FPS technical resources to implement the final solution.
• In the Expansion phase, FPS SA will work with the customer to adjust or expand their deployed capabilities by adjusting their implemented solutions to the customer’s updated needs and organizational changes.

Specific SA Deliverables and Activities

• Product Champion: Act as a product leader in the region, instilling confidence in prospects during the sales cycle, devising innovative solutions during implementation, assessing existing enterprise customer health for improvement suggestions, and providing valuable customer feedback to the product team.
• Solution Design: Collaborate with stakeholders to gather requirements and develop custom Freshworks product solutions in line with business goals and industry standards. Create architecture diagrams for proposed designs and deliver presentations.
• Technical Implementation: Configure, customize, and deploy Freshworks products, encompassing workflows, automation, integrations, and reporting.
• AI and Automation Solutioning: Identify opportunities for prospects and customers to leverage AI, automation, and agentic capabilities to achieve measurable business outcomes. Advise customers on the data readiness, governance, security, accuracy, adoption, and operational ownership required to successfully deploy and manage AI-enabled solutions.
• Process Optimization: Identify areas for enhancement, proposing efficient solutions to improve operational efficiency.
• Training and Support: Provide training to customers’ support agents, administrators, and relevant teams, ensuring the proficient use of Freshworks products during deployments.
• Issue Resolution: Liaise with the Product and Engineering teams to troubleshoot and resolve technical challenges and implementation issues related to Freshworks products.
• Integrations Design: Create and integrate Freshworks products with other systems and third-party applications to streamline 3rd-party integrations and facilitate data flow.
• Documentation: Develop and maintain comprehensive technical and architectural documentation, covering system configurations, integrations, and customizations.
• Stay Informed: Stay updated on industry trends, Freshworks product updates, and best practices to continually enhance the capabilities of the customer support ecosystem.

What Success in this Role Looks Like Success in this role means opportunities are accurately scoped, proposed solutions are technically feasible and supportable, delivery teams receive clear and actionable designs, architecture decisions are made quickly, risks are surfaced early, and customers have confidence in you and that the solution will meet their intended business outcomes.

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As an Account Executive, Enterprise (SLED), you will play a pivotal role in expanding Freshworks' footprint within Higher Education institutions. This role focuses on engaging multiple stakeholders across colleges and universities, delivering customized ITSM and EX solutions, and empowering institutions to drive productivity and employee satisfaction through advanced software.

Key Responsibilities:

• Develop tailored ITSM and EX strategies for Higher Education clients, demonstrating how Freshworks' solutions optimize productivity and enhance faculty and staff engagement.
• Collaborate with diverse decision-makers, including administrators, IT leaders, and HR departments, to address unique challenges within Higher Education institutions and deliver impactful outcomes.
• Build, maintain, and execute a robust sales pipeline, ensuring consistent progress through medium- to long-term sales cycles tailored to the Higher Education sector.
• Create and present compelling value propositions that align with institutional goals, priorities, and budgets.
• Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless, end-to-end experiences for prospects and clients in the Higher Education vertical.

QUALIFICATIONS:

• 5–8 years of proven success in SaaS enterprise sales, with strong experience in ITSM and EX solution selling.
• Prior experience selling to Higher Education institutions is a strong plus.
• Advanced knowledge of SaaS platforms and their role in driving institutional efficiency.
• Hands-on experience with ITSM solutions and EX platforms designed to improve faculty and staff productivity and engagement.
• Mastery in solution selling and pipeline management.
• Strong analytical abilities to assess customer needs and provide tailored recommendations.

The annual base salary range for this position is $105,000 , $165,000 USD + Variable Compensation (where applicable). Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered.

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As an Account Executive, Enterprise (SLED), you will play a pivotal role in expanding Freshworks' footprint within Higher Education institutions. This role focuses on engaging multiple stakeholders across colleges and universities, delivering customized ITSM and EX solutions, and empowering institutions to drive productivity and employee satisfaction through our advanced software.

Key Responsibilities:

• Develop tailored ITSM and EX strategies for Higher Education clients
• Collaborate with diverse decision-makers to address unique challenges
• Build, maintain, and execute a robust sales pipeline
• Create and present compelling value propositions that align with institutional goals
• Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless experiences

QUALIFICATIONS:

• 5–8 years of proven success in SaaS enterprise sales
• Advanced knowledge of SaaS platforms and ITSM solutions
• Mastery in solution selling and pipeline management
• Strong analytical abilities to assess customer needs

The annual base salary range for this position is $105,000 , $165,000 USD + Variable Compensation. Freshworks offers multiple options for dental, medical, vision, disability, and life insurance, as well as equity, flexible PTO, and wellness benefits.

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As an Account Executive, Enterprise (SLED), you will play a pivotal role in expanding Freshworks' footprint within Higher Education institutions. This role focuses on engaging multiple stakeholders across colleges and universities, delivering customized ITSM and EX solutions, and empowering institutions to drive productivity and employee satisfaction through advanced software.

Key Responsibilities:

• Develop tailored ITSM and EX strategies for Higher Education clients
• Collaborate with diverse decision-makers to address unique challenges
• Build, maintain, and execute a robust sales pipeline
• Create and present compelling value propositions that align with institutional goals
• Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless experiences

QUALIFICATIONS:

• 5–8 years of proven success in SaaS enterprise sales
• Advanced knowledge of SaaS platforms and ITSM solutions
• Mastery in solution selling and pipeline management
• Strong analytical abilities to assess customer needs and provide tailored recommendations

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As a Lead Solution Engineer, your primary responsibilities include:

• Collaborating with our Enterprise customers to identify and address their most critical business challenges.
• Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals.
• Gathering requirements effectively to clearly define customer problems.
• Building and presenting compelling demonstrations of Freshworks products.
• Articulating the value of Freshworks solutions to a variety of audiences.
• Embracing lifelong learning and continuously developing your skills.
• Evangelizing the refreshing user experience offered by the Freshworks platform.

QUALIFICATIONS:

• 6-8 years of Solution Engineering experience.
• Excellent soft skills and presentation abilities; you will rely on these daily!
• Proven capability to work on cross-functional teams to address business and technical challenges.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Demonstrated time management skills in a dynamic sales environment; you will manage multiple deals monthly.
• Highly driven individuals with a focus on execution and a strong sense of urgency are encouraged to apply.
• A Bachelor’s degree is preferred but not required.
• Experience selling SaaS products to SLED/Manufacturing customers or ITSM platforms is preferred.

ADDITIONAL INFORMATION: Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo office. The annual base salary range for this position is $136,085 – $168,105 USD. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

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We're looking for a Sr. Manager of Executive Communications to be the primary architect and manager of our CEO, CTO, CIO, and CMO’s external voice. You will own the editorial strategy, calendar and output that turns Freshworks' narrative into category-shaping thought leadership , across executive social media handles, keynotes, podcasts, media.

What You Will Own:

1. Category Leadership

You are the strategic owner of our executive POVs , ensuring our C-suite defines the market narrative around AI-powered service operations and the mid-market EX category.

• Build and maintain the Executive Communications Narrative Stack , the definitive source code for executive POV across keynotes, bylines, analyst briefings, media, and sales surfaces.
• Develop and execute the executive thought leadership program positioning the CEO and leadership bench as the primary category voices for the future of Employee and Customer Experience.
• Help drive the PR engine for EX category creation: earned media placements, opinion bylines, and the executive podcast circuit , at volume and with velocity.
• Coordinate with Analyst Relations to leverage Freshworks positioning through each analyst cycle.
• Establish Freshworks as the credible, practical alternative to legacy platforms by grounding all executive content in mid-market simplicity, AI productivity, and time-to-value.

1. Executive Narrative Stack & Messaging

• Own the narrative architecture that connects platform capabilities to market-facing executive communication , translating AI-powered service operations into simple, credible business value.
• Deliver updated messaging source code for use across sales enablement, event keynotes, analyst relations, and media , ensuring every GTM surface reflects a unified executive point of view.
• Align executive storytelling with vertical GTM programs across priority industries (technology, financial services, healthcare, professional services) as Freshworks scales its upmarket motion.
• Partner with Product Marketing to integrate platform launches, competitive differentiation, and customer proof points into executive narratives that drive market confidence.

1. Social & Influencer Amplification Engine

• One strong POV becomes dozens of targeted assets. You will evolve and operate the flywheel that turns executive perspective into measurable reach.
• Manage the executive social amplification engine across LinkedIn and YouTube, targeting growth in AEO traffic and share-of-voice in the service software space.
• Convert thought leadership content into platform-specific assets modulated for audience segment and buyer stage , from C-suite prospects to mid-market practitioners.
• Build and maintain relationships with influencers, community leaders, and industry voices to extend Freshworks' executive reach organically.
• Actively monitor the enterprise tech zeitgeist , surfacing moments where our executives can enter conversations with insight, not noise.
• Support the AI influencer and social amplification programs that are central to the marketing growth engine, including creator partnerships and content series on LinkedIn and YouTube.

1. Integrated Corporate Narrative

• Support the Sr. Director, Corporate Communications to ensure executive comms supports and amplifies the company's premium brand investments, partner programs, and flagship events.
• Partner with Brand, Product Marketing, Enterprise Field Marketing, Digital Marketing, Investor Relations, and Employee Engagement to ensure executive messaging is precisely aligned with the broader narrative at each phase of the Marketing roadmap.
• Support corporate milestone communications , funding announcements, product launches, analyst report placements, and strategic partnerships , with executive-ready narratives.

1. AI-Powered Execution at Marketing Velocity

• Our Marketing organization operates on an MVP model: ship fast, test resonance, iterate, and scale what works. You will bring this discipline to executive communications.
• Build AI-assisted content workflows that multiply executive output , from first-draft generation and message testing to social scheduling and performance tracking , without sacrificing strategic quality.
• Operate with product-style development cycles: launch content quickly, measure resonance with press, analysts, and customers, and iterate based on signal rather than assumption.
• Implement an editorial calendar infrastructure that integrates with campaign rhythms, product releases, analyst cycles, and event schedules across the full marketing calendar.
• Instrument and report on executive communications impact: earned media coverage, analyst sentiment, executive social growth, and contribution to brand awareness and pipeline.

QUALIFICATIONS:

• Experience & Domain
• Minimum 8 years in executive communications, PR, or corporate communications, with the majority of that time in B2B SaaS or enterprise technology.
• Deep fluency in the IT service management, Employee Experience, or HR tech landscape , you understand the buyer, the influencer ecosystem, and the analyst community.
• Demonstrated track record of building and executing C-suite thought leadership programs that generated measurable brand impact.
• Experience driving executive narrative through category-creation or company-repositioning moments, not just sustaining existing brand presence.

• Strategic & Creative Capability
• Exceptional writing and editing , you can translate complex AI and platform concepts into precise, resonant executive language that works across media, analyst, and social contexts.
• Strong narrative architecture skills: you build messaging frameworks, not just individual pieces of content.
• Proven ability to develop and execute against an editorial calendar under pressure, with multiple stakeholders and competing priorities.
• Experience partnering with analyst relations teams to develop and deliver executive briefing narratives.

• AI Proficiency & Operating Model Fit
• AI-native operator: you actively use AI tools to accelerate research, drafting, testing, and workflow automation , and you are always looking for new leverage points.
• Comfortable with data: you track what resonates, report on performance, and adapt content strategy based on signal.
• Thrives in an MVP model: you ship, learn, and iterate rather than waiting for perfection.
• High EQ and executive presence: you build trusted relationships with C-level leaders and navigate their preferences with confidence and discretion.

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Responsibilities:

• Run point on Deal Desk activities for the largest and most strategic transactions in your region
• Proactively initiate deal strategy conversations with sellers before paperwork or approvals are required
• Document the sequence of events required to close each assigned deal, and drive the cadence needed to hit it
• Establish a regular meeting cadence with account teams to drive deal velocity from inception to closure
• Own deal strategy and structuring end-to-end, including all order form updates and documentation
• Exercise judgment to triage deal complexity, resolving strategic, high-stakes deals personally while routing standardized work to the shared services Deal Desk team
• Identify and secure all necessary internal approvals; own correspondence with Legal on contract terms and redlines, and partner with Finance, Sales Ops, and other cross-functional teams as needed on pricing, revenue recognition, and deal terms
• Join customer calls as needed, speaking directly to deal structure and terms to accelerate turnaround time and remove friction to close
• Serve as an escalation point for complex or stalled deals across the region, stepping in to unblock and drive resolution
• Provide ongoing, proactive deal enablement for your regional account teams
• Act as a go-to resource and informal mentor for newer Deal Desk team members, sharing deal strategy best practices and coaching on deal structuring
• Identify recurring friction points across deals and recommend process, template, or workflow improvements to Deal Desk leadership
• Support quarter-end and month-end close crunch periods, including flexibility for after-hours support during peak close windows
• Contribute directly to team targets across deal cycle time, approval turnaround, accuracy, escalation rate, and Sales satisfaction

Qualifications:

• 7–10+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a similar deal-support function
• Demonstrated ability to operate as a trusted advisor to AEs and RVPs
• Strong working knowledge of contract structuring, order forms, pricing and discounting frameworks, and standard commercial terms
• Comfort partnering directly with Legal, Finance, and Sales Ops to resolve complex contract, pricing, or revenue recognition questions
• Sound independent judgment for triaging deal complexity and knowing when to escalate, delegate, or resolve personally
• Excellent written and verbal communication skills, with experience speaking directly to customers on deal structure and terms
• A track record of informally mentoring or supporting peers, and genuine interest in growing into a people leadership role
• Ability to manage a high volume of concurrent deals under tight deadlines
• An analytical, process-oriented mindset

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This role will lead the effort in capturing, synthesizing, and acting on customer feedback. You will serve as the strategic owner of the VoC infrastructure, turning quantitative metrics and qualitative customer insights into actionable business and product strategies.

Responsibilities

• Survey Architecture & Qualtrics , Own, manage, and optimize the enterprise Qualtrics platform for customer-facing survey and feedback initiatives. Design, launch, and manage customer-facing survey programs across the lifecycle.
• Product Feedback & Cross-Functional Collaboration , Collaborate with Product and Customer Adoption & Experience teams to build and scale a standardized product feedback process. Connect VoC data to ChurnZero Health Scores.
• Focus Groups & Qualitative Insights , Plan and support customer focus groups, advisory boards, and in-depth interviews to gather deep qualitative insights. Synthesize qualitative findings alongside quantitative data to create unified story-driven reports for leadership.
• Playbooks & Enablement , Educate customer-facing teams on survey initiatives and feedback processes. Design playbooks for pre- and post-survey outreach.
• Program Strategy & Analytics , Build executive dashboards and quarterly reporting to track core CX metrics, customer sentiment trends, and the ROI of VoC initiatives.

Program Goals

• Deliver quarterly executive Root-Cause Analysis for key CX surveys
• 10+ NPS improvement in year one
• 90% adherence to Detractor Close-Loop Response target of 48 hours
• 25% of Product Roadmap VoC-driven
• Consolidate all CX surveys into Qualtrics

Qualifications

• 4+ years of Program Management experience
• 3+ years of experience in Customer Experience (CX), Market Research, or Customer Insights, with direct ownership of VoC programs
• Hands-on experience with Qualtrics (survey design, logic, dashboards, and integrations) is preferred
• Demonstrated experience organizing, facilitating, and analyzing findings from focus groups and customer interviews
• Strong ability to translate raw data into clear narratives that influence Product, Engineering, and Executive decision-making
• Bachelor’s degree in Business, Data Analytics, Marketing, Psychology, or a related field (or equivalent practical experience)

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As a Deal Desk Strategist, you will own Deal Desk support for larger and more strategic deals in your assigned region, embedded directly with assigned Account Executives (AEs). Your responsibilities will include:

• Proactively initiating deal strategy conversations with sellers ahead of key milestones
• Documenting the sequence of events required to close each assigned deal and tracking progress against it
• Participating in regular cadence meetings with account teams to support deal velocity from inception to closure
• Structuring and documenting deals, including order form updates
• Securing required internal approvals and coordinating with Legal on standard contract terms and redlines
• Joining customer calls when needed to clarify deal terms and help remove friction to close
• Responding to account teams' deal-related questions and providing playbook guidance for common deal scenarios
• Supporting quarter-end and month-end close periods, including occasional after-hours availability during peak windows
• Contributing to team targets on deal cycle time, approval turnaround, accuracy, and Sales satisfaction

To qualify, you will need:

• 8-10 years of relevant experience in Deal Desk, Sales Operations, Revenue Operations, or a similar deal-support function
• Experience supporting AEs directly on deals of varying complexity, including exposure to enterprise or larger accounts
• Working knowledge of contract structuring, order forms, and standard commercial and pricing terms
• Comfort coordinating with Legal on redlines, with good judgment for recognizing when to escalate non-standard terms
• Clear written and verbal communication skills, including comfort joining customer calls when needed
• Ability to manage multiple concurrent deals under deadline pressure, particularly during close periods
• A detail-oriented, process-driven approach to documentation and approvals

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As a Senior Account Executive at Freshworks, you will play a leading role in accelerating the company's revenue growth across the ACH region (Austria & Switzerland). You will advocate for the Employee Experience product line, Freshservice, targeted mainly at mid-market clients.

Your role and responsibilities:

• Define and execute sales action plans to meet predefined goals in the region, and exceed sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities.
• Build, develop, and manage your sales pipeline.
• Communicate constantly with other departments such as marketing and pre-sales regarding campaign design and execution.
• Use and administer available resources effectively, e.g., steering business development and presales representatives to reach individual sales goals.
• Provide regular reporting of pipeline and forecasting to the Sales Manager.
• Travel to customer locations and customer-focused events regularly.
• Educate yourself to become an expert in SaaS products, CRM systems, and the product suite.

Qualifications:

• Minimum 3 years of sales experience, preferably in an inside/field sales role in a high-velocity software sales environment.
• Consistent overachievement of sales goals in a large geographic territory selling a technical product.
• Highly motivated, with a driven personality and a positive attitude towards sales and CRM products.
• High degree of customer orientation, communication skills, eagerness to learn, and consultancy skills.
• Fluency in English and native-level fluency in German is a must; additional language skills are advantageous.

Additional Information: This role can be based either in Berlin with a hybrid set-up (3 days working from the Berlin office, 2 days from home) or 100% remote from anywhere in Germany.

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Responsibilities:

• Be a trusted technical security advisor. Serve as a subject matter expert on cloud security, AWS architecture, and product security posture for prospective and existing customers.
• Own the customer security dialogue. Respond to cybersecurity questionnaires, RFIs/RFPs, and other due diligence documents, and join customer calls jointly with Sales, Pre-Sales, Channel Sales, Customer Success, and Deals Desk teams.
• Be the single point of contact for cloud security asks. Work closely with Security Engineering and Product Engineering as the primary liaison for cloud security and AWS architecture-related customer questions.
• Create reusable security collateral. Partner with Security Engineering and Product Engineering to build customer-shareable technical security content based on recurring customer asks.
• Review contracts with a security lens. Perform contract reviews (MSA, DPA, BAA, and related agreements) for cybersecurity obligations relevant to the role.
• Coach and upskill the team. Support existing team members in strengthening their technical security knowledge.
• Work across time zones. Align to different regions/shifts as needed, given the breadth of time zones Freshworks' customers span.

Qualifications:

• 4–7 years of experience in Cybersecurity, with depth in Application Security Architecture, Security Pre-Sales, or Solutioning.
• Experience with cloud services/technology (AWS) as it relates to cybersecurity.
• Good understanding of web frameworks and architecture.
• Any experience in Pre-Sales or Solution Engineering within a SaaS setup is a plus.
• Strong verbal and written communication skills , able to communicate concisely and unambiguously with both technical and non-technical audiences.
• Comfort working in a dynamic, fast-growing environment, with the discipline to respond to customers contextually and on time.
• Self-sufficient and able to work with minimal direct supervision.
• Flexibility to work different shifts/regions , this is a mandatory requirement of the role.

Technical Skills:

• Working knowledge of cloud security fundamentals on AWS (IAM, VPC, KMS, CloudTrail, GuardDuty, Security Hub).
• Familiarity with web application security fundamentals: OWASP Top 10, secure SDLC basics, API security, and encryption standards (TLS, AES-256, key management).
• General understanding of SaaS security models, multi-tenant architecture, and shared responsibility frameworks.
• Exposure to security questionnaire and trust center platforms (e.g., Loopio, Responsive, SafeBase) and GRC tools (e.g., Drata, Vanta) is a plus.
• Ability to read and interpret security documentation, SOC 2 audit reports, and architecture diagrams.
• Good with automation , comfortable using scripting, workflow builders, or no-code/low-code tools to speed up repetitive tasks.
• Working understanding of AI/GenAI concepts and how they intersect with data security and privacy, to speak confidently to customer questions in this area.

Certifications (Nice to have):

• CompTIA Security+ or equivalent foundational certification
• AWS Certified Cloud Practitioner or AWS Solutions Architect – Associate
• ISC2 Certified in Cybersecurity (CC)
• Certified Cloud Security Knowledge (CCSK)

Soft Skills:

• Clear communication: able to distill security topics for technical and non-technical audiences alike.
• Cross-functional collaboration: comfortable working with Security Engineering, Legal, Product, Sales, and Customer Success.
• Customer empathy: understands that behind every questionnaire is a customer trying to make a trust decision.
• Reliability under pressure: able to triage competing customer requests across time zones and deliver consistently.
• Coachability and a growth mindset, with willingness to mentor others as experience grows.

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We build powerful, sophisticated software that people actually enjoy using, and we're looking for sharp, commercially-minded people to help us prove it.

About the Team

Our Value Engineering team is growing, and we're looking for a Senior Value Engineer to join our team in London. This is a role for someone who loves building rigorous business cases, can hold their own in a room with CFOs and CIOs, and gets genuine satisfaction from turning a complex technical story into a number a customer can act on.

Responsibilities

As a Senior Value Engineer, you'll partner directly with our sales account teams to build and defend value-based business cases across moderate to large sized deals, primarily around our ITSM, ITAM, ITOM and Freddy AI product lines. You'll act as a trusted advisor to both prospects and internal stakeholders , translating technical capability into financial outcomes that make it obvious why Freshworks is the right investment.

• Lead value discovery sessions with prospects and customers, digging into their objectives and pain points to build a defensible, quantified picture of business value
• Build detailed financial models , cost-benefit analyses, ROI calculations, competitive differentiation models , that hold up to scrutiny from finance and technical stakeholders alike
• Craft and deliver compelling value presentations for audiences ranging from technical buyers to C-suite executives
• Continuously sharpen our value engineering methodology, discovery frameworks, and tools to keep pace with an evolving ITSM / ITAM / ITOM / AI landscape
• Partner closely with sales, product management, marketing, and customer success to shape value propositions tailored to different customer segments and industries

Qualifications

• 5+ years in value engineering, management consulting, financial analysis, equity research, or a related discipline within SaaS or technology
• Strong discovery instincts , you know how to ask the right questions, synthesize scattered data, and get to the real business driver fast
• Confidence designing original value propositions and modelling multiple scenarios against a customer's specific goals
• Experience with ROI/TCO modelling, value discovery frameworks, or competitive value frameworks
• Exceptional communication skills , you can make a complex model make sense to a sceptical CFO in five minutes, and hold your ground when they push back on your assumptions
• A natural collaborator who builds trust easily across sales, product, and customer-facing teams
• A track record of running projects with rigor: clean deliverables, tight deadlines, and the ability to take feedback and iterate quickly

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Responsibilities:

• Run point on Deal Desk activities for the largest and most strategic transactions in your region
• Proactively initiate deal strategy conversations with sellers before paperwork or approvals are required
• Document the sequence of events required to close each assigned deal, and drive the cadence needed to hit it
• Establish a regular meeting cadence with account teams to drive deal velocity from inception to closure
• Own deal strategy and structuring end-to-end, including all order form updates and documentation
• Exercise judgment to triage deal complexity, resolving strategic, high-stakes deals personally while routing standardized work to the shared services Deal Desk team
• Identify and secure all necessary internal approvals
• Join customer calls as needed, speaking directly to deal structure and terms to accelerate turnaround time and remove friction to close
• Serve as an escalation point for complex or stalled deals across the region
• Provide ongoing, proactive deal enablement for your regional account teams
• Act as a go-to resource and informal mentor for newer Deal Desk team members
• Identify recurring friction points across deals and recommend process, template, or workflow improvements to Deal Desk leadership
• Support quarter-end and month-end close crunch periods, including flexibility for after-hours support during peak close windows
• Contribute directly to team targets across deal cycle time, approval turnaround, accuracy, escalation rate, and Sales satisfaction

Qualifications:

• 7–10+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a similar deal-support function
• Demonstrated ability to operate as a trusted advisor to AEs and RVPs
• Strong working knowledge of contract structuring, order forms, pricing and discounting frameworks, and standard commercial terms
• Comfort partnering directly with Legal, Finance, and Sales Ops to resolve complex contract, pricing, or revenue recognition questions
• Sound independent judgment for triaging deal complexity and knowing when to escalate, delegate, or resolve personally
• Excellent written and verbal communication skills
• A track record of informally mentoring or supporting peers, and genuine interest in growing into a people leadership role
• Ability to manage a high volume of concurrent deals under tight deadlines
• An analytical, process-oriented mindset

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At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place!

We are seeking a Lead Solution Engineer to join our North America GTM team, specifically supporting our Industry Verticals organization across SLED (State, Local & Education), Higher Education, and Manufacturing. Unlike our general Enterprise business, this role will serve as a dedicated technical and solution partner to sales teams focused on these key industries, helping customers solve the unique operational, technical, and service management challenges within their environments.

As a Lead Solution Engineer, you will combine strong technical expertise, business acumen, and industry knowledge to understand customer needs and translate them into compelling Freshworks solutions. You'll partner closely with Account Executives and GTM leadership throughout the sales cycle, leading technical discovery, developing tailored solution strategies, and delivering demonstrations that connect Freshworks' capabilities directly to the priorities and use cases of customers within our targeted verticals.

What You'll Do

• Serve as a dedicated Solution Engineering partner to our SLED, Higher Education, and Manufacturing sales teams, developing a strong understanding of the unique needs, buying environments, and business challenges within these industries.
• Collaborate with customers to identify and address their most critical business, operational, and technology challenges.
• Partner with Account Executives throughout the sales cycle, conducting technical and business discovery and helping shape the overall solution strategy for active opportunities.
• Gather and translate customer requirements into clearly defined business and technical solutions.
• Build and deliver compelling, customized demonstrations of Freshworks products aligned to industry-specific workflows, use cases, and customer priorities.
• Articulate the value of Freshworks' ITSM, ITAM, ITOM, ESM, and AI capabilities to both technical and executive audiences.
• Develop repeatable vertical-specific demonstrations, solution narratives, and best practices that strengthen our go-to-market approach across SLED, Higher Education, and Manufacturing.
• Partner cross-functionally with Sales, Product, Marketing, Customer Success, and other teams to bring industry insights and customer feedback back into the broader Freshworks organization.
• Stay current on trends, technology priorities, and evolving customer needs across the industries you support.
• Evangelize the refreshing user experience and AI-first capabilities offered by the Freshworks platform.

QUALIFICATIONS

• 6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience.
• Experience supporting or selling SaaS solutions into one or more of the following verticals: SLED, Higher Education, or Manufacturing.
• Strong understanding of how customer requirements, buying processes, and technology priorities can differ across industry verticals.
• Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms is strongly preferred.
• Excellent presentation and storytelling skills, with the ability to communicate complex technical concepts and business value to diverse audiences.
• Proven ability to work cross-functionally to solve complex business and technical challenges.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Demonstrated ability to manage multiple opportunities and priorities within a dynamic sales environment.
• Highly driven, execution-oriented, and comfortable operating with a strong sense of urgency.
• Experience positioning or selling AI-enabled solutions is preferred.
• A Bachelor’s degree is preferred but not required.

ADDITIONAL INFORMATION We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together. The annual base salary range for this position is $136,085 - $168,105 Base Salary. This role is also eligible for variable compensation. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

XML job scraping automation by YubHub

At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place!

We are seeking a Lead Solution Engineer to join our North America GTM team, specifically supporting our Industry Verticals organization across SLED (State, Local & Education), Higher Education, and Manufacturing. Unlike our general Enterprise business, this role will serve as a dedicated technical and solution partner to sales teams focused on these key industries, helping customers solve the unique operational, technical, and service management challenges within their environments.

As a Lead Solution Engineer, you will combine strong technical expertise, business acumen, and industry knowledge to understand customer needs and translate them into compelling Freshworks solutions. You'll partner closely with Account Executives and GTM leadership throughout the sales cycle, leading technical discovery, developing tailored solution strategies, and delivering demonstrations that connect Freshworks' capabilities directly to the priorities and use cases of customers within our targeted verticals.

Responsibilities:

• Serve as a dedicated Solution Engineering partner to our SLED, Higher Education, and Manufacturing sales teams, developing a strong understanding of the unique needs, buying environments, and business challenges within these industries.
• Collaborate with customers to identify and address their most critical business, operational, and technology challenges.
• Partner with Account Executives throughout the sales cycle, conducting technical and business discovery and helping shape the overall solution strategy for active opportunities.
• Gather and translate customer requirements into clearly defined business and technical solutions.
• Build and deliver compelling, customized demonstrations of Freshworks products aligned to industry-specific workflows, use cases, and customer priorities.
• Articulate the value of Freshworks' ITSM, ITAM, ITOM, ESM, and AI capabilities to both technical and executive audiences.
• Develop repeatable vertical-specific demonstrations, solution narratives, and best practices that strengthen our go-to-market approach across SLED, Higher Education, and Manufacturing.
• Partner cross-functionally with Sales, Product, Marketing, Customer Success, and other teams to bring industry insights and customer feedback back into the broader Freshworks organization.
• Stay current on trends, technology priorities, and evolving customer needs across the industries you support.
• Evangelize the refreshing user experience and AI-first capabilities offered by the Freshworks platform.

Qualifications:

• 6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience.
• Experience supporting or selling SaaS solutions into one or more of the following verticals: SLED, Higher Education, or Manufacturing.
• Strong understanding of how customer requirements, buying processes, and technology priorities can differ across industry verticals.
• Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms is strongly preferred.
• Excellent presentation and storytelling skills, with the ability to communicate complex technical concepts and business value to diverse audiences.
• Proven ability to work cross-functionally to solve complex business and technical challenges.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Demonstrated ability to manage multiple opportunities and priorities within a dynamic sales environment.
• Highly driven, execution-oriented, and comfortable operating with a strong sense of urgency.
• Experience positioning or selling AI-enabled solutions is preferred.
• A Bachelor’s degree is preferred but not required.

Additional Information: We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together. The annual base salary range for this position is $136,085 - $168,105 Base Salary. This role is also eligible for variable compensation. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

XML job scraping automation by YubHub

At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place!

We are seeking a Lead Solution Engineer to join our North America GTM team, specifically supporting our Industry Verticals organization across SLED (State, Local & Education), Higher Education, and Manufacturing. Unlike our general Enterprise business, this role will serve as a dedicated technical and solution partner to sales teams focused on these key industries, helping customers solve the unique operational, technical, and service management challenges within their environments.

As a Lead Solution Engineer, you will combine strong technical expertise, business acumen, and industry knowledge to understand customer needs and translate them into compelling Freshworks solutions. You'll partner closely with Account Executives and GTM leadership throughout the sales cycle, leading technical discovery, developing tailored solution strategies, and delivering demonstrations that connect Freshworks' capabilities directly to the priorities and use cases of customers within our targeted verticals.

Responsibilities:

• Serve as a dedicated Solution Engineering partner to our SLED, Higher Education, and Manufacturing sales teams, developing a strong understanding of the unique needs, buying environments, and business challenges within these industries.
• Collaborate with customers to identify and address their most critical business, operational, and technology challenges.
• Partner with Account Executives throughout the sales cycle, conducting technical and business discovery and helping shape the overall solution strategy for active opportunities.
• Gather and translate customer requirements into clearly defined business and technical solutions.
• Build and deliver compelling, customized demonstrations of Freshworks products aligned to industry-specific workflows, use cases, and customer priorities.
• Articulate the value of Freshworks' ITSM, ITAM, ITOM, ESM, and AI capabilities to both technical and executive audiences.
• Develop repeatable vertical-specific demonstrations, solution narratives, and best practices that strengthen our go-to-market approach across SLED, Higher Education, and Manufacturing.
• Partner cross-functionally with Sales, Product, Marketing, Customer Success, and other teams to bring industry insights and customer feedback back into the broader Freshworks organization.
• Stay current on trends, technology priorities, and evolving customer needs across the industries you support.
• Evangelize the refreshing user experience and AI-first capabilities offered by the Freshworks platform.

Qualifications:

• 6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience.
• Experience supporting or selling SaaS solutions into one or more of the following verticals: SLED, Higher Education, or Manufacturing.
• Strong understanding of how customer requirements, buying processes, and technology priorities can differ across industry verticals.
• Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms is strongly preferred.
• Excellent presentation and storytelling skills, with the ability to communicate complex technical concepts and business value to diverse audiences.
• Proven ability to work cross-functionally to solve complex business and technical challenges.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Demonstrated ability to manage multiple opportunities and priorities within a dynamic sales environment.
• Highly driven, execution-oriented, and comfortable operating with a strong sense of urgency.
• Experience positioning or selling AI-enabled solutions is preferred.
• A Bachelor’s degree is preferred but not required.

Additional Information: We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together. The annual base salary range for this position is $136,085 - $168,105 Base Salary. This role is also eligible for variable compensation. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

XML job scraping automation by YubHub

At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place!

We are seeking a Lead Solution Engineer to join our North America GTM team, specifically supporting our Industry Verticals organization across SLED (State, Local & Education), Higher Education, and Manufacturing. Unlike our general Enterprise business, this role will serve as a dedicated technical and solution partner to sales teams focused on these key industries, helping customers solve the unique operational, technical, and service management challenges within their environments.

As a Lead Solution Engineer, you will combine strong technical expertise, business acumen, and industry knowledge to understand customer needs and translate them into compelling Freshworks solutions. You'll partner closely with Account Executives and GTM leadership throughout the sales cycle, leading technical discovery, developing tailored solution strategies, and delivering demonstrations that connect Freshworks' capabilities directly to the priorities and use cases of customers within our targeted verticals.

Responsibilities:

• Serve as a dedicated Solution Engineering partner to our SLED, Higher Education, and Manufacturing sales teams, developing a strong understanding of the unique needs, buying environments, and business challenges within these industries.
• Collaborate with customers to identify and address their most critical business, operational, and technology challenges.
• Partner with Account Executives throughout the sales cycle, conducting technical and business discovery and helping shape the overall solution strategy for active opportunities.
• Gather and translate customer requirements into clearly defined business and technical solutions.
• Build and deliver compelling, customized demonstrations of Freshworks products aligned to industry-specific workflows, use cases, and customer priorities.
• Articulate the value of Freshworks' ITSM, ITAM, ITOM, ESM, and AI capabilities to both technical and executive audiences.
• Develop repeatable vertical-specific demonstrations, solution narratives, and best practices that strengthen our go-to-market approach across SLED, Higher Education, and Manufacturing.
• Partner cross-functionally with Sales, Product, Marketing, Customer Success, and other teams to bring industry insights and customer feedback back into the broader Freshworks organization.
• Stay current on trends, technology priorities, and evolving customer needs across the industries you support.
• Evangelize the refreshing user experience and AI-first capabilities offered by the Freshworks platform.

Qualifications:

• 6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience.
• Experience supporting or selling SaaS solutions into one or more of the following verticals: SLED, Higher Education, or Manufacturing.
• Strong understanding of how customer requirements, buying processes, and technology priorities can differ across industry verticals.
• Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms is strongly preferred.
• Excellent presentation and storytelling skills, with the ability to communicate complex technical concepts and business value to diverse audiences.
• Proven ability to work cross-functionally to solve complex business and technical challenges.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Demonstrated ability to manage multiple opportunities and priorities within a dynamic sales environment.
• Highly driven, execution-oriented, and comfortable operating with a strong sense of urgency.
• Experience positioning or selling AI-enabled solutions is preferred.
• A Bachelor’s degree is preferred but not required.

Additional Information: We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together. The annual base salary range for this position is $136,085 - $168,105 Base Salary. This role is also eligible for variable compensation. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

XML job scraping automation by YubHub

At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place!

We are seeking a Lead Solution Engineer to join our North America GTM team, specifically supporting our Industry Verticals organization across SLED (State, Local & Education), Higher Education, and Manufacturing. Unlike our general Enterprise business, this role will serve as a dedicated technical and solution partner to sales teams focused on these key industries, helping customers solve the unique operational, technical, and service management challenges within their environments.

As a Lead Solution Engineer, you will combine strong technical expertise, business acumen, and industry knowledge to understand customer needs and translate them into compelling Freshworks solutions. You'll partner closely with Account Executives and GTM leadership throughout the sales cycle, leading technical discovery, developing tailored solution strategies, and delivering demonstrations that connect Freshworks' capabilities directly to the priorities and use cases of customers within our targeted verticals.

Responsibilities:

• Serve as a dedicated Solution Engineering partner to our SLED, Higher Education, and Manufacturing sales teams, developing a strong understanding of the unique needs, buying environments, and business challenges within these industries.
• Collaborate with customers to identify and address their most critical business, operational, and technology challenges.
• Partner with Account Executives throughout the sales cycle, conducting technical and business discovery and helping shape the overall solution strategy for active opportunities.
• Gather and translate customer requirements into clearly defined business and technical solutions.
• Build and deliver compelling, customized demonstrations of Freshworks products aligned to industry-specific workflows, use cases, and customer priorities.
• Articulate the value of Freshworks' ITSM, ITAM, ITOM, ESM, and AI capabilities to both technical and executive audiences.
• Develop repeatable vertical-specific demonstrations, solution narratives, and best practices that strengthen our go-to-market approach across SLED, Higher Education, and Manufacturing.
• Partner cross-functionally with Sales, Product, Marketing, Customer Success, and other teams to bring industry insights and customer feedback back into the broader Freshworks organization.
• Stay current on trends, technology priorities, and evolving customer needs across the industries you support.
• Evangelize the refreshing user experience and AI-first capabilities offered by the Freshworks platform.

Qualifications:

• 6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience.
• Experience supporting or selling SaaS solutions into one or more of the following verticals: SLED, Higher Education, or Manufacturing.
• Strong understanding of how customer requirements, buying processes, and technology priorities can differ across industry verticals.
• Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms is strongly preferred.
• Excellent presentation and storytelling skills, with the ability to communicate complex technical concepts and business value to diverse audiences.
• Proven ability to work cross-functionally to solve complex business and technical challenges.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Demonstrated ability to manage multiple opportunities and priorities within a dynamic sales environment.
• Highly driven, execution-oriented, and comfortable operating with a strong sense of urgency.
• Experience positioning or selling AI-enabled solutions is preferred.
• A Bachelor’s degree is preferred but not required.

Additional Information: We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together. The annual base salary range for this position is $136,085 - $168,105 Base Salary. This role is also eligible for variable compensation. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

XML job scraping automation by YubHub

At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place!

We are seeking a Lead Solution Engineer to join our North America GTM team, specifically supporting our Industry Verticals organization across SLED (State, Local & Education), Higher Education, and Manufacturing. Unlike our general Enterprise business, this role will serve as a dedicated technical and solution partner to sales teams focused on these key industries, helping customers solve the unique operational, technical, and service management challenges within their environments.

As a Lead Solution Engineer, you will combine strong technical expertise, business acumen, and industry knowledge to understand customer needs and translate them into compelling Freshworks solutions. You'll partner closely with Account Executives and GTM leadership throughout the sales cycle, leading technical discovery, developing tailored solution strategies, and delivering demonstrations that connect Freshworks' capabilities directly to the priorities and use cases of customers within our targeted verticals.

Responsibilities:

• Serve as a dedicated Solution Engineering partner to our SLED, Higher Education, and Manufacturing sales teams, developing a strong understanding of the unique needs, buying environments, and business challenges within these industries.
• Collaborate with customers to identify and address their most critical business, operational, and technology challenges.
• Partner with Account Executives throughout the sales cycle, conducting technical and business discovery and helping shape the overall solution strategy for active opportunities.
• Gather and translate customer requirements into clearly defined business and technical solutions.
• Build and deliver compelling, customized demonstrations of Freshworks products aligned to industry-specific workflows, use cases, and customer priorities.
• Articulate the value of Freshworks' ITSM, ITAM, ITOM, ESM, and AI capabilities to both technical and executive audiences.
• Develop repeatable vertical-specific demonstrations, solution narratives, and best practices that strengthen our go-to-market approach across SLED, Higher Education, and Manufacturing.
• Partner cross-functionally with Sales, Product, Marketing, Customer Success, and other teams to bring industry insights and customer feedback back into the broader Freshworks organization.
• Stay current on trends, technology priorities, and evolving customer needs across the industries you support.
• Evangelize the refreshing user experience and AI-first capabilities offered by the Freshworks platform.

Qualifications:

• 6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience.
• Experience supporting or selling SaaS solutions into one or more of the following verticals: SLED, Higher Education, or Manufacturing.
• Strong understanding of how customer requirements, buying processes, and technology priorities can differ across industry verticals.
• Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms is strongly preferred.
• Excellent presentation and storytelling skills, with the ability to communicate complex technical concepts and business value to diverse audiences.
• Proven ability to work cross-functionally to solve complex business and technical challenges.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Demonstrated ability to manage multiple opportunities and priorities within a dynamic sales environment.
• Highly driven, execution-oriented, and comfortable operating with a strong sense of urgency.
• Experience positioning or selling AI-enabled solutions is preferred.
• A Bachelor’s degree is preferred but not required.

Additional Information: We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together. The annual base salary range for this position is $143,565 - $177,345 Base Salary. This role is also eligible for variable compensation. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

XML job scraping automation by YubHub

We are looking for a passionate and technically skilled Solution Engineer to be part of our SMBC Sales Support team for Freshservice. You will solve complex customer problems, design tailored solutions, and deliver impactful demonstrations of the Freshworks platform.

Pre-Sales Engagement & Customer Solutions

• Engage with SMB, mid-market customers to understand their business and technical challenges.
• Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs).
• Address technical objections and ensure alignment with customer needs.

AI Solutioning & Positioning

• Understand and clearly explain core AI/LLM concepts to technical and business audiences.
• Position Freddy AI Copilot, Freddy AI Agent, and Agent Studio within customer discovery, tying AI capabilities to concrete outcomes.
• Build and configure simple AI agents and automated workflows in Agent Studio.
• Field technical AI questions on integration, data handling, and governance.

Solution Design & Documentation

• Participate in gathering requirements and scoping complex engagements.
• Create technical documentation including solution proposals, SoWs, and RFP/RFI responses.
• Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks.

Collaboration & Execution

• Collaborate closely with Sales, Product, Engineering, and Implementation teams.
• Align technical strategies with sales initiatives to accelerate deal closures.
• Continuously improve pre-sales tools, processes, and enablement assets.

Customer Advocacy & Product Evangelism

• Articulate the value and capabilities of the Freshworks platform to technical and business audiences.
• Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor.
• Keep abreast of product developments and industry trends to provide relevant guidance.

XML job scraping automation by YubHub

You will be instrumental in solving complex customer problems, designing tailored solutions , including AI-driven use cases built on Freddy AI and Agent Studio , and delivering impactful demonstrations of the Freshworks platform.

Pre-Sales Engagement & Customer Solutions

• Engage with SMB, mid-market customers to understand their business and technical challenges.
• Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs).
• Address technical objections and ensure alignment with customer needs.

AI Solutioning & Positioning

• Understand and clearly explain core AI/LLM concepts (prompting, agents, model context/tooling) to both technical and business audiences without over-selling or over-simplifying.
• Position Freddy AI Copilot, Freddy AI Agent, and Agent Studio within customer discovery, tying AI capabilities to concrete outcomes (ticket deflection, resolution time, agent productivity) rather than generic AI messaging.
• Build and configure simple AI agents and automated workflows in Agent Studio (or comparable agent-builder tools) to bring AI use cases to life in demos and POCs.
• Field technical AI questions on integration, data handling, and governance, looping in specialists for deeper architecture discussions when needed.

Solution Design & Documentation

• Participate in gathering requirements and scoping complex engagements.
• Create technical documentation including solution proposals, SoWs, and RFP/RFI responses.
• Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks.

Collaboration & Execution

• Collaborate closely with Sales, Product, Engineering, and Implementation teams.
• Align technical strategies with sales initiatives to accelerate deal closures.
• Continuously improve pre-sales tools, processes, and enablement assets.

Customer Advocacy & Product Evangelism

• Articulate the value and capabilities of the Freshworks platform to both technical and business audiences.
• Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor.
• Keep abreast of product developments and industry trends to provide relevant, up-to-date guidance.

XML job scraping automation by YubHub

At Freshworks, we're introducing AI across our GTM organization to accelerate how we understand buyers and act on revenue signals. As a key member of the Web & Revenue Marketing team, you will build the agents, automations, and intelligence systems that help our frontline teams operate more effectively. We're looking for a GTM operator who is also a hands-on builder,someone who deeply understands how revenue teams work and can turn those problems into AI-powered workflows and systems.

Responsibilities

• Build AI-powered GTM Workflows: Design and deploy agents and automations across lead management, account research, routing, scoring, prioritization, personalization, seller briefings, and follow-up
• Turn Buyer Signals into Action: Connect and enrich signals across web activity, intent, product usage, CRM history, engagement data, and third-party sources to identify high-value accounts and recommend actions
• Automate the GTM Stack: Build integrations and workflows across systems like Salesforce, Clay, Marketo, sales engagement platforms, enrichment provides, internal data sources, and AI tools
• Build Agents and Internal Tools: Use LLMs, APIs, webhooks, automation platforms, and scripting to create tools that make sellers and revenue teams faster and more effective
• Solve Frontline GTM Problems: Partner directly with Sales, SDR/BDR, Marketing Ops, Sales Ops, RevOps, and Demand Gen teams to understand workflow friction and translate business needs into working solutions
• Prototype and Iterate Quickly: Build solutions, get them into users' hands, measure their effectiveness, and iterate based on real-world feedback
• Make AI Workflows Reliable: Implement validation, guardrails, human-in-the-loop controls, monitoring, error handling, and other mechanisms needed to move successful prototypes into production

Qualifications

• Experience in Revenue Operations, Sales Operations, GTM Operations, GTM Systems, Revenue Technology, Marketing Operations, or a similar GTM function
• Strong understanding of B2B revenue workflows including lead management, routing, enrichment, qualification, account prioritization, prospecting, and pipeline generation
• A hands-on builder who has personally created automations, integrations, internal tools, or data workflows,not just managed the systems or processes around them
• Experience working with GTM platforms such as Salesforce, Marketo, Clay, Outreach, Salesloft, HubSpot, or similar
• Hands-on experience building AI/LLM-powered workflows or agents using Claude, OpenAI, Relevance, MCP, n8n, Workato, or similar tools
• Comfortable working with APIs, webhooks, data integrations, automation platforms, or scripting to connect systems and bring ideas to life
• Ability to partner directly with Sales, Marketing, SDR/BDR, and RevOps teams and translate business problems into working technical solutions

XML job scraping automation by YubHub

As a Lead AI Solution Engineer, you will be a specialist presales role that speaks credibly to technical and business buyers about AI value, architects and demos AI solutions on top of Freshservice, and helps customers get those solutions live post-sale.

Responsibilities

• Own the technical narrative for AI/Freddy across strategic and competitive deals
• Design and deliver tailored AI proofs-of-concept and demos
• Lead technical discovery specifically for AI use cases
• Lead internal projects that improve Solution Engineering efficiency and productivity
• Partner with Account Executives and core Solution Engineers as the AI overlay specialist
• Support deal-winning activities end to end
• Bridge presales to delivery
• Build and maintain a library of reusable AI demo environments
• Track competitive AI positioning
• Represent customer and field feedback on AI features and gaps
• Mentor and enable other SEs on AI positioning

Qualifications

• 8+ years in Solutions Engineering, Sales Engineering, Solution Consulting, or Technical Presales
• Strong AI fundamentals
• Hands-on experience deploying or configuring AI/LLM-based solutions
• Experience building production-grade machine learning deployments
• Excellent executive presence and communication skills

Nice to Have

• Prior experience with Freddy AI, Agent Studio, or Freshworks products
• Experience with ITAM/discovery tooling
• Exposure to AI governance conversations

XML job scraping automation by YubHub

As a Lead AI Solution Engineer, you will be a specialist presales role, speaking credibly to technical and business buyers about AI value, architecting and demoing AI solutions on top of Freshservice, and helping customers get those solutions live post-sale.

Responsibilities

• Own the technical narrative for AI/Freddy across strategic and competitive deals
• Design and deliver tailored AI proofs-of-concept and demos
• Lead technical discovery for AI use cases, quantifying expected impact with the customer
• Lead internal projects that improve Solution Engineering efficiency and productivity
• Partner with Account Executives and core Solution Engineers as the AI overlay specialist
• Support deal-winning activities end to end
• Bridge presales to delivery, working with Professional Services and Customer Success
• Build and maintain a library of reusable AI demo environments and reference architectures
• Track competitive AI positioning versus ServiceNow, SysAid, Quest KACE, and other ITSM/ITAM players
• Represent customer and field feedback on AI features and gaps directly to Product and Engineering
• Mentor and enable other SEs on AI positioning, demo technique, and objection handling

Qualifications

• 8+ years in Solutions Engineering, Sales Engineering, Solution Consulting, or Technical Presales
• Strong AI fundamentals, understanding how LLMs and agents work in production
• Hands-on experience deploying or configuring AI/LLM-based solutions
• Experience building production-grade machine learning deployments on AWS, Azure, or GCP
• Excellent executive presence and communication skills

Nice to Have

• Prior experience with Freddy AI, Agent Studio, or Freshworks products specifically
• Experience with ITAM/discovery tooling and AI governance conversations

XML job scraping automation by YubHub

This is a rare seat: one where you're expected to think in long-term story arcs and get in the weeds on a Reddit thread or a niche IT newsletter. You'll partner directly with the C-suite, run a high-performing global team, and set the omnichannel communications strategy that fuels our growth among agile enterprises and IT leaders worldwide.

Responsibilities:

• Communications Strategy & Narrative: Define and scale the Freshworks corporate narrative across earned media, executive communications, social channels, influencer programming, content, and emerging LLM/AI search surfaces.
• Omnichannel Execution: Lead a modern press office program that earns coverage in Tier 1 business and trade outlets while also driving engagement in niche communities.
• AI & Modern Communications: Bring a forward-looking perspective on how communications is evolving , particularly the growing role of LLMs as a discovery and search layer for B2B buyers.
• Issues Management & Crisis Communications: Serve as the communications lead on Freshworks' Escalation Response Team, proactively identifying risk, setting strategy, and driving execution on reactive moments.
• Measurement & Reporting: Build a sophisticated measurement framework that tracks not just coverage volume, but message pull-through, audience awareness shifts, and contribution to pipeline and LLM influence.
• Team Leadership & Cross-Functional Alignment: Lead, develop, and inspire a global team of communications professionals across earned media, executive comms, and social that spans US, APAC, and EMEA.

Qualifications:

• Experience: 15+ years in corporate communications, with 5+ years leading a global function at a B2B technology company.
• Skills & Perspective: Fluent in omnichannel storytelling, media savvy with real relationships, social channel expertise, AI-native communications, sophisticated measurement methodology, strong executive presence, and a bias toward creative, unconventional thinking.

Additional Information:

• We're committed to building a workplace that reflects the diverse world we serve.
• The annual base salary range for this position is $290,000 - $360,000 Base Salary.

XML job scraping automation by YubHub

Freshworks has a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions.

As a Business Development Manager DACH (m/f/d), you will work from our Berlin office, as this is an on-site role. You will manage a large volume of daily outbound interactions with prospective Freshworks customers via phone, email and other media channels. The goal is to raise interest level, qualify, educate and connect them with our sales teams in order to deliver regional revenue targets as an individual contributor.

Your responsibilities include:

• Developing and managing your lead pipeline by assessing, prioritizing and moving a large number of prospective clients simultaneously.
• Defining and executing on plans and meeting and exceeding your role-based goals.
• Engaging with senior managers on our marketing, sales and operations teams to design and execute campaigns.
• Helping to continuously improve our internal and external processes.
• Using resources effectively, including marketing, pre-sales and sales executives to meet your objectives.
• Becoming an advocate for our brand and an expert in customer service and CRM.
• Providing regular reporting of pipeline status and conducting forecasting exercises.

We are looking for someone with:

• A Bachelor's or Master's degree.
• Ideally, first experience in sales or business development, preferably in a similar role, or equivalent practical experience in other high-velocity sales environments. Cloud software sales experience is a plus.
• Experience with the DACH market.
• Fast-learning driven to action, passionate about sales, customer service, and CRM tools.
• Enthusiastic about helping and serving clients, a high level of goal and customer orientation, and self-motivation, charming with a friendly persistence, excellent written and verbal communication skills, strong team player, and collaborator.
• Ability to thrive in a fast-paced, globally dispersed work environment.
• Native level written and oral communication skills in German and fluency in English.

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Key responsibilities include:

• Developing and managing your lead pipeline by assessing, prioritizing, and moving a large number of prospective clients simultaneously.
• Defining and executing plans to meet and exceed your role-based goals.
• Engaging with senior managers on our marketing, sales, and operations teams to design and execute campaigns.
• Helping to continuously improve our internal and external processes.
• Using resources effectively, including marketing, pre-sales, and sales executives to meet your objectives.
• Becoming an advocate for our brand and an expert in customer service and CRM.
• Providing regular reporting of pipeline status and conducting forecasting exercises.

We offer a range of benefits, including company-funded Life & Long-Term Disability insurance, pension scheme, private medical insurance, learning & reading budget of up to £1,000 per year, fitness budget of up to £30 per month, cycle to work scheme, company-funded daily lunch when in the office, and company-funded Employee Assistance Program (EAP).

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This is a pivotal individual contributor role at the heart of Freshworks channel growth strategy. As a Channel Manager, you will own the full lifecycle of our mid-market reseller business across Germany, Austria, and Switzerland , from prospecting and signing new value-added resellers through to driving active pipeline, resale revenue, and installed base expansion through those relationships.

Responsibilities:

• Identify, target, and sign mid-market VARs aligned to Freshworks' DACH ITSM, ITAM, and CX growth priorities
• Build and maintain a pipeline of prospective resellers, drawing on market mapping, distribution networks, competitor partner rosters, and ex-incumbent relationships
• Lead the end-to-end recruitment process , from initial outreach and business case development through to contract execution and onboarding
• Design and execute structured onboarding that brings new VARs to first-deal-ready status inside 90 days: product knowledge, resale terms and margin structure, deal registration, quoting, pre-sales support model
• Build VAR capability across sales and pre-sales so partners can position, scope, quote, and close Freshworks solutions without vendor dependency
• Develop joint go-to-market plans with each partner, including target verticals, solution plays, and co-sell motions with Freshworks field teams
• Drive participation in Freshworks enablement programmes, including accreditation, demo certification, and deal support resources
• Act as the primary relationship owner into VAR sales leadership and seller communities, building multi-threaded engagement across sales, marketing, and ownership
• Deploy MDF and campaign investment against agreed pipeline outcomes, not activity
• Own and actively manage a partner-sourced and partner-influenced pipeline, working with field AEs to progress and close VAR-originated opportunities
• Set and hold partners to joint pipeline targets, resale revenue commitments, and expansion targets in the installed base through structured QBR and business planning rhythms
• Drive deal progression through CRM monitoring , not reactive deal registration
• Co-sell alongside partners on key opportunities, providing commercial, technical, and executive support as required
• Track and report on VAR pipeline health, conversion velocity, and revenue contribution through Salesforce, ensuring accurate and up-to-date forecasting
• Contribute to the DACH VAR strategy, including partner selection criteria, tiering, margin design, and investment allocation
• Identify resellers with existing ServiceNow, ManageEngine, or legacy ITSM books as priority displacement targets and develop engagement plans accordingly
• Work cross-functionally with marketing, product, and pre-sales to develop reseller-specific content, campaign assets, and quoting tools
• Feed market and competitive intelligence back into channel leadership, including partner sentiment, competitor margin structures, and whitespace opportunity

QUALIFICATIONS: Required:

• 7+ years' experience in channel, alliances, or partner management within a SaaS or enterprise software environment
• Fluent German and English, written and spoken
• Demonstrable track record of recruiting and activating resale partners in the DACH market, not just managing existing relationships
• Strong understanding of VAR economics: margin expectations, seller compensation, distribution relationships, and how resellers decide where to invest sales capacity
• Experience working in or adjacent to ITSM, ITAM, EX, or CX categories , familiarity with the ServiceNow or ManageEngine reseller ecosystems is a strong advantage
• Commercially rigorous: comfortable building joint business plans, setting pipeline targets, and holding partners accountable to commitments
• Ability to build and maintain senior relationships within reseller organisations , sales directors, managing directors, and owners
• Strong pipeline management discipline , fluent in Salesforce or equivalent CRM for partner opportunity tracking and forecasting
• Effective at working cross-functionally: comfortable aligning field sales, pre-sales, and marketing behind partner-led motions

Preferred:

• Prior experience at a vendor in a channel role targeting ServiceNow or legacy ITSM displacement through resale
• Existing DACH reseller network across Germany, Austria, and Switzerland
• Experience building a resale motion from early stage, including margin and incentive design
• Familiarity with distribution and marketplace dynamics as a complement to direct VAR management
• Background in solution or pre-sales that gives you credibility in technical conversations with partner sellers

ADDITIONAL INFORMATION: The role is based in the Berlin office in a hybrid setup (3 days in the office) or remote from anywhere else in Germany.

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As a Channel Manager, you will own the full lifecycle of Freshworks' mid-market reseller business across Germany, Austria, and Switzerland , from prospecting and signing new value-added resellers through to driving active pipeline, resale revenue, and installed base expansion through those relationships.

Responsibilities:

• VAR Recruitment & Onboarding:
• Identify, target, and sign mid-market VARs aligned to Freshworks' DACH ITSM, ITAM, and CX growth priorities
• Build and maintain a pipeline of prospective resellers
• Lead the end-to-end recruitment process , from initial outreach and business case development through to contract execution and onboarding
• Design and execute structured onboarding that brings new VARs to first-deal-ready status inside 90 days

• Partner Enablement & Acceleration:
• Build VAR capability across sales and pre-sales so partners can position, scope, quote, and close Freshworks solutions without vendor dependency
• Develop joint go-to-market plans with each partner
• Drive participation in Freshworks enablement programmes

• Pipeline & Revenue:
• Own and actively manage a partner-sourced and partner-influenced pipeline
• Set and hold partners to joint pipeline targets, resale revenue commitments, and expansion targets
• Drive deal progression through CRM monitoring

• Strategy & Ecosystem Development:
• Contribute to the DACH VAR strategy
• Identify resellers with existing ServiceNow, ManageEngine, or legacy ITSM books as priority displacement targets
• Work cross-functionally with marketing, product, and pre-sales to develop reseller-specific content

QUALIFICATIONS:

• Required:
• 7+ years' experience in channel, alliances, or partner management within a SaaS or enterprise software environment
• Fluent German and English, written and spoken
• Demonstrable track record of recruiting and activating resale partners in the DACH market
• Strong understanding of VAR economics
• Experience working in or adjacent to ITSM, ITAM, EX, or CX categories

• Preferred:
• Prior experience at a vendor in a channel role targeting ServiceNow or legacy ITSM displacement through resale
• Existing DACH reseller network across Germany, Austria, and Switzerland
• Experience building a resale motion from early stage

ADDITIONAL INFORMATION:

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity.

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As the Senior Director of Engineering for AI Studio at Freshworks, you will lead a dynamic, multi-disciplinary organization that builds the front-end experience and the Backend-for-Frontend (BFF) layer for the AI Agent Platform. You will own the vision and technical execution for AI Studio, delivering a best-in-class front end and a robust BFF layer that expose the AI Agent Platform's capabilities to builders.

Key Responsibilities:

• Lead a dynamic, multi-disciplinary organization of engineers and engineering managers.
• Own the vision and technical execution for AI Studio.
• Deliver a best-in-class front end and a robust Backend-for-Frontend (BFF) layer.
• Embed AI Studio natively within both CX and EX product lines.
• Establish the agent lifecycle as a first-class product.
• Partner deeply with the AI Agent Platform, AI/ML, and Data Science teams.
• Define and track impact.
• Establish governance and trust.

What You'll Do:

• Set the AI Studio vision and define the strategy, roadmap, and operating model.
• Own the full builder journey and ship the front-end and BFF.
• Deliver testing & evaluation and build the tooling for agent testing.
• Enable safe, scalable deployment and provide deployment, versioning, and rollout controls.
• Build observability & optimization and deliver real-time monitoring.
• Embed across CX & EX and ensure AI Studio integrates natively into Freshworks CX and EX products.
• Lead & inspire and cultivate a high-performance, inclusive culture.
• Execute with excellence and master the full development lifecycle.
• Drive technical & architectural strategy and act as the technical authority for AI Studio.
• Collaborate to win and build powerful partnerships.
• Champion innovation & quality and foster continuous improvement.

Qualifications:

• A Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 15+ years of progressive experience in software engineering.
• Proven track record of at least 5 years in a senior leadership role.
• Demonstrable experience building, scaling, and leading high-performing product and engineering organizations.
• Strong technical foundation in building and operating large-scale, distributed systems.
• Hands-on understanding of the AI/agent landscape.
• Track record of delivering builder- or developer-facing products.

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As a Director of Integrated Marketing at Freshworks, you will lead the company's brand strategy and turn it into coordinated, full-funnel campaigns across products, regions, and buyer audiences. You will own the connective tissue between brand and demand, ensuring a single narrative holds together across every campaign, vertical, and channel.

Responsibilities:

• Translate Freshworks' brand strategy into integrated, full-funnel campaigns across regions, products, and audience segments
• Partner with Product Marketing to align campaign messaging across distinct buyer motions into a single, coherent campaign architecture
• Build and lead vertical and persona-based campaign variants that all trace back to one strategic core
• Collaborate directly with the content, SEO/AEO, and thought leadership team to ensure campaign messaging and long-form narrative stay in lockstep
• Own campaign planning, briefing, and cross-functional orchestration across creative, field marketing, demand gen, and regional teams
• Define and report on campaign-level success metrics, tying integrated campaign performance back to pipeline and brand awareness goals
• Manage relationships with external creative and agency partners as needed
• Represent the voice of coordinated brand execution in CMO-level strategy reviews

Qualifications:

• 10+ years of B2B marketing leadership spanning both brand strategy and integrated/demand campaign execution
• A demonstrated track record of unifying marketing narrative across multiple products or a post-merger/post-acquisition product suite into one coherent go-to-market story
• Experience building vertical or segment-specific campaign variants without losing a central brand thread
• Direct experience marketing into enterprise IT, HR/EX, or service-operations categories
• Comfort operating in ambiguity
• Hands-on fluency with marketing automation and campaign tooling
• Experience managing or closely partnering with external creative/brand agencies
• A bias toward execution

Additional Information: Freshworks is committed to building a workplace that reflects the diverse world it serves. The company offers flexible thinking, opportunities to grow your career, and a chance to make work better for millions.

The annual base salary range for this position is $205,000 - $265,000.

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As a Lead Product Marketer at Freshworks, you will drive go-to-market strategies, positioning, and adoption across the Freshdesk portfolio. You will develop crisp product positioning and value-driven messaging that differentiates Freshworks solutions in the customer service market. You will frame technical capabilities into clear, compelling narratives tailored to buyer personas, CX leaders, and executives.

Key responsibilities include:

• Leading cross-functional product launches in close collaboration with Product Management, Sales, Marketing, and Enablement teams.
• Leading competitive intelligence across the CX landscape, tracking competitor feature launches, pricing, and GTM moves.
• Developing, scaling, and maintaining actionable competitive enablement assets.
• Creating high-impact sales tools, pitch decks, FAQs, demos, and collateral to equip GTM teams with targeted strategies.
• Partnering with Product Management to feed real-time competitive gap insights back into the product roadmap.
• Integrating modern AI tools into daily marketing workflows to automate content creation, market research, competitive intelligence, and win/loss data analysis.

Qualifications:

• Any graduate degree (MBA preferred) with 7 to 9 years of prior experience in a similar position.
• Excellent English written, verbal, and presentation skills.
• Ability to understand AI, tech, and the customer service domain, and translate tech content into marketing material.
• Proven track record of planning and executing end-to-end marketing strategies, product launches, customer research, and messaging frameworks.
• Strong messaging and positioning skills, with the ability to simplify technical concepts for both business and technical audiences.

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This is a pivotal individual contributor role at the heart of Freshworks' channel growth strategy. As a Channel Manager, you will own the full lifecycle of our CX partner business across France and the Nordics , from managing strategic partners in the region, signing new partners, through to driving active pipeline, resale revenue, and installed base expansion through those relationships.

Responsibilities:

• Own and actively manage a partner-sourced and partner-influenced pipeline, working with field AEs to progress and close Partner-originated opportunities
• Set and hold partners to joint pipeline targets, resale revenue commitments, and expansion targets in the installed base through structured QBR and business planning rhythms
• Drive deal progression through CRM monitoring , not reactive deal registration
• Co-sell alongside partners on key opportunities, providing commercial, technical, and executive support as required
• Track and report on partner pipeline health, conversion velocity, and revenue contribution through Salesforce, ensuring accurate and up-to-date forecasting

Partner Enablement & Acceleration:

• Build partner capability across sales and pre-sales so partners can position, scope, quote, and close Freshworks solutions without vendor dependency
• Develop joint go-to-market plans with each partner, including target verticals, solution plays, and co-sell motions with Freshworks field teams
• Drive participation in Freshworks enablement programmes, including accreditation, demo certification, and deal support resources
• Act as the primary relationship owner into partner sales leadership and seller communities, building multi-threaded engagement across sales, marketing, and ownership
• Deploy MDF and campaign investment against agreed pipeline outcomes, not activity

RSI / VAR / SI Recruitment & Onboarding:

• Identify, target, and sign key strategic Regional SI’s aligned to Freshworks' France & Nordics CX growth priorities

Strategy & Ecosystem Development:

• Contribute to the France & Nordics Partner strategy, including partner selection criteria, tiering, margin design, and investment allocation
• Identify resellers with existing Zendesk, Salesforce, or Legacy CX books as priority displacement targets and develop engagement plans accordingly
• Work cross-functionally with marketing, product, and pre-sales to develop reseller-specific content, campaign assets, and quoting tools
• Feed market and competitive intelligence back into channel leadership, including partner sentiment, competitor margin structures, and whitespace opportunity

QUALIFICATIONS: Required:

• 7+ years' experience in Sales, channel, or partner management within a SaaS or enterprise software environment
• Fluent in French and English, written and spoken
• Demonstrable track record of working with partners in the French & Nordics market, not just managing existing relationships
• Strong understanding of Partner economics: margin expectations, seller compensation, distribution relationships, and how resellers decide where to invest sales capacity
• Experience working in or adjacent to CX categories , familiarity with the Zendesk or Salesforce reseller ecosystems is a strong advantage
• Commercially rigorous: comfortable building joint business plans, setting pipeline targets, and holding partners accountable to commitments
• Ability to build and maintain senior relationships within reseller organisations , sales directors, managing directors, and owners
• Strong pipeline management discipline , fluent in Salesforce or equivalent CRM for partner opportunity tracking and forecasting
• Effective at working cross-functionally: comfortable aligning field sales, pre-sales, and marketing behind partner-led motions

Preferred:

• Prior experience at a vendor in a channel role targeting Zendesk or Salesforce displacement through resale
• Existing reseller network across France, Nordics
• Experience building a resale motion from early stage, including margin and incentive design
• Familiarity with distribution and marketplace dynamics as a complement to direct Partner management
• Background in solution or pre-sales that gives you credibility in technical conversations with partner sellers

Personal Attributes:

• Hunter mentality: energised by finding and opening new relationships, not just managing the existing book
• High commercial IQ , able to quickly assess partner fit, investment appetite, and revenue potential
• Direct and confident communicator , able to influence without authority across both internal and partner organisations
• Disciplined operator: tracks commitments, follows through, and manages a structured pipeline without prompting
• Comfortable with ambiguity and early-stage programme building , this role will shape the mid-market resale motion, not inherit a mature one

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Responsibilities:

• Own the technical narrative for AI across Freshservice
• Author technical content that holds up under scrutiny
• Enable the technical field
• Support customer and prospect conversations directly
• Partner with Product Management and Engineering
• Represent Freshworks externally
• Track the AI landscape

Qualifications:

• 5+ years in product marketing, technical marketing, solutions engineering, or another technical customer-facing role in B2B SaaS
• Real fluency in modern AI systems
• Comfort working hands-on in product and demo environments
• Proven ability to write clearly and specifically for technical readers
• Credibility with engineers
• Excellent written and verbal communication skills

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As a Technical Product Marketing Manager, AI, you will bring the next generation of AI-powered IT service management to market. You will be the technical voice of Freshservice AI, authoring content that stands up to scrutiny and ensuring our external narrative matches what the product genuinely does.

Responsibilities:

• Own the technical narrative for AI across Freshservice
• Author technical content that holds up under scrutiny
• Enable the technical field
• Support customer and prospect conversations directly
• Partner with Product Management and Engineering
• Represent Freshworks externally
• Track the AI landscape

Qualifications:

• 5+ years in product marketing, technical marketing, solutions engineering, or another technical customer-facing role in B2B SaaS
• Real fluency in modern AI systems
• Comfort working hands-on in product and demo environments
• A bias toward investigating
• Proven ability to write clearly and specifically for technical readers
• Credibility with engineers
• Excellent written and verbal communication skills

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Key Responsibilities:

People Analytics:

• Lead the People Analytics function, establishing its strategy, operating model and roadmap.
• Develop enterprise workforce analytics, executive dashboards, AI-driven insights and strategic reporting to support business and talent decisions.
• Advance the function from operational reporting to predictive analytics, AI-enabled decision support and strategic workforce intelligence.
• Establish governance, standards and enterprise workforce metrics to ensure consistent, accurate reporting across the organization.
• Leverage AI and advanced analytics to automate reporting, improve data quality, uncover workforce trends and enable faster decision-making.
• Identify opportunities to improve organizational effectiveness through data-driven insights.

Strategic Workforce Planning:

• Establish and lead Freshworks' enterprise workforce planning capability.
• Develop workforce planning methodologies, AI-assisted capacity models and scenario planning frameworks.
• Partner with Finance, Corporate Strategy and other stakeholders to align workforce plans with business priorities and long-term growth objectives.
• Deliver insights and recommendations on workforce composition, organizational design, productivity and future talent demand.
• Leverage AI to enhance workforce forecasting, skills planning and organizational modeling.

AI Enablement:

• Partner with HR leadership to operationalize and advance the HR AI roadmap in alignment with the company's enterprise AI strategy.
• Identify, prioritize and implement AI-enabled capabilities that improve HR productivity, decision-making and employee experience.
• Establish governance, adoption measures and success metrics for AI initiatives across the People function.
• Evaluate emerging AI technologies and recommend opportunities to enhance people analytics, workforce planning and HR operations.

Leadership:

• Build, develop and lead a high-performing People Analytics & Workforce Planning team.
• Establish priorities, operating rhythms and delivery standards for the function.
• Lead, coach and develop managers and individual contributors while fostering a culture of analytical rigor, AI adoption, innovation and continuous improvement.
• Build organizational capability in analytics, workforce planning and the effective use of AI across the People function.
• Serve as a strategic advisor to senior HR and business leaders on workforce strategy, organizational effectiveness and people analytics.

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You will build trusted, long-term customer relationships, drive product adoption and expansion opportunities, and strengthen customer retention.

Leveraging your SaaS expertise, you will engage with business and technical stakeholders to understand customer needs, deliver value, and identify opportunities for cross-sell, upsell, and account growth across diverse industries.

What You Will Do

• Engage, Grow & Drive Results: Own a portfolio of strategic and enterprise accounts, develop account strategies, strengthen customer relationships, drive retention and expansion, and consistently deliver against revenue and growth targets.
• Own the Account Lifecycle: Manage the customer relationship across the lifecycle,from onboarding and adoption through renewals and expansion,ensuring strong engagement, customer satisfaction, and predictable revenue outcomes.
• Articulate Customer Value: Build trusted relationships with senior executives, understand evolving business challenges, demonstrate Freshworks’ business value and ROI, and position the platform as a strategic technology partner.
• Drive Adoption & Expansion: Identify opportunities to increase product adoption, cross-sell and upsell across the Freshworks portfolio, and develop account plans that maximize customer value and revenue potential.
• Collaborate & Deliver: Partner closely with Customer Success, Solution Engineering, Marketing, Product, Support, and other cross-functional teams to address customer needs, resolve challenges, and deliver an exceptional customer experience.
• Own Account Insights & Forecasting: Maintain a strong understanding of account health, business priorities, renewal risks, whitespace opportunities, and expansion potential. Provide accurate forecasting and actionable account insights.
• Strengthen Customer & Market Presence: Represent Freshworks with key customers across Singapore, build strong executive-level relationships, participate in customer engagements and industry events, and contribute customer insights to strengthen Freshworks’ long-term growth in the SG market.

QUALIFICATIONS

• Experience that counts: 10+ years of quota-carrying SaaS sales experience in mid-market or enterprise segments, with a proven record of exceeding revenue goals.
• Strategic mindset: Skilled at managing complex sales cycles and engaging multiple stakeholders, including enterprise IT and business decision-makers.
• Domain knowledge: Proficiency in solution selling of software platforms (e.g., ITSM, IT infrastructure, EX/CRM/Customer engagement solutions) that drive operational efficiency and business impact.
• Strong collaborator: Customer-centric approach with the ability to build cross-functional partnerships and deliver results in a matrixed organization.
• Language proficiency: Fluency in English (verbal and written) is required to collaborate effectively with regional and global teams.

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The Event Experience team serves as a centralized hub of excellence for global events, setting the strategy, standards, governance, and ways of working that enable scalable, unified, and results-driven programs.

As a Senior Event Manager, you will take ownership of a portfolio of high-priority events and serve as a strategic and operational partner from planning through execution. You'll lead event workbacks, experience development, production, vendor and agency relationships, and cross-functional alignment, while contributing to the continued evolution of the team's playbooks and ways of working.

Key responsibilities include:

• Supporting a portfolio of high-priority events from planning through execution
• Driving day-to-day event planning and execution across agenda, experience, logistics, production, and delivery
• Bringing event narratives to life, overseeing Run-of-Show, stage management, AV, technical production, and onsite execution
• Managing production agencies and vendors to ensure high-quality delivery, cost efficiency, and strong relationships
• Owning event budgets from initial estimates through final reconciliation
• Partnering with Creative Services to execute the event look and feel
• Contributing to the evolution of event playbooks, production standards, workbacks, and best practices
• Conducting post-event evaluations and recommending improvements

The annual base salary range for this position is $160,000 - $195,000.

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As Director of Performance Management & Employee Listening, you will lead two strategic people practices: a comprehensive redesign of performance management, and a shift to a modern, continuous approach to employee listening. You will work as part of a small, senior Workforce Strategy & Org Development team, owning your domain with a high degree of autonomy and leading through influence across a matrixed organization.

Performance Management Transformation

• Lead a meaningful transformation of how Freshworks approaches performance management , moving from a process-heavy, subjective model to a streamlined, AI-assisted approach.
• Design and own the end-to-end performance system: methodology, tools, calibration approach, and employee and manager experience.
• Coordinate across HR, Total Rewards, HR Technology, and business partners to deliver an integrated solution.
• Build and maintain executive alignment, presenting, defending, and iterating on the work in real time.
• Lead the change management and enablement strategy for the performance transformation.

Employee Listening

• Own the employee listening strategy and programs, including the continuous listening platform, pulse approach, and translating signals into leadership action.
• Drive the shift from periodic survey cycles to an always-on listening culture.
• Build leader-facing tools, frameworks, and communications that make listening data accessible and useful.
• Track program health, participation trends, and sentiment over time; surface risks and opportunities and bring forward clear recommendations.
• Stand up and lead a cross-functional employee experience working group.

Change Management & Enablement

• Own the change management and enablement strategy across both performance and listening.
• Apply behavioral science principles to the design of change interventions.
• Design and deliver leader enablement programs that translate program changes into concrete behaviors.
• Build a communication and engagement framework that keeps employees, managers, and senior leaders informed, aligned, and bought in.
• Measure adoption and enablement effectiveness; use data to identify where uptake is lagging and adjust approach accordingly.

Qualifications

• 8–12 years of progressive experience in HR, people strategy, organizational effectiveness, or a related field.
• Proven experience leading complex, cross-functional transformation initiatives.
• Deep expertise in performance management design.
• Meaningful experience in organizational design and development.
• Strong change management and enablement skills.
• Familiarity with continuous listening platforms and methodology.
• An AI-first mindset.
• Exceptional executive presence.
• High attention to detail.
• Strong cross-functional instincts.
• Excellent written and verbal communication skills.

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As a GSI Solution Architect, you will be the technical and solution engine behind our Global Systems Integrator ecosystem, with a dedicated focus on Employee Experience and Freshservice. You will help GSI partners find, shape, and progress new business and expansion opportunities , bringing solution credibility to early conversations, turning employee service challenges into structured opportunities, and building the assets and capability that let partners eventually run these motions themselves.

Key Responsibilities:

• Work with GSI partners to identify and shape new Freshservice opportunities linked to employee service transformation.
• Support early-stage discovery with partner teams and end customers, translating service challenges into structured solution opportunities.
• Build solution narratives across ITSM modernisation, employee self-service, workflow automation, knowledge management, and legacy ITSM migration.
• Identify where existing EX or ITSM footprints can expand into broader Enterprise Service Management , HR, Finance, Facilities, Legal, Procurement, Security, and Operations.
• Position AI as a practical accelerator: self-service, ticket deflection, agent assist, knowledge discovery, and automation.
• Equip our two Business Development colleagues with messaging, discovery questions, and qualification guides, and join calls where solution credibility is needed.
• Deliver enablement sessions for GSI sales, consulting, architecture, and delivery teams, and support their certification and readiness.
• Create reusable assets , demo flows, reference architectures, discovery guides, and partner playbooks , that scale beyond any single deal.
• Support partner account planning and contribute to the quality and conversion of partner-sourced pipeline.

QUALIFICATIONS: Required:

• Experience in solution architecture, presales, consulting, or partner solution engineering.
• Strong understanding of Employee Experience, ITSM, ESM, service desk modernisation, and internal service delivery.
• Experience working with GSIs, systems integrators, consulting firms, or other partner-led business models.
• Ability to build EX, ESM, and AI solution narratives, and to support both new business and expansion motions.
• Understanding of AI use cases in service management , self-service, agent assist, automation, knowledge, and ticket deflection.
• Experience creating demos, discovery guides, enablement content, and reference architectures.
• Comfortable being commercially aligned to partner-sourced ARR.
• Strong stakeholder management across partner, sales, product, and technical teams, with excellent communication and presentation skills.
• Based in or able to work from Chennai.

Preferred:

• Experience with Freshservice, ServiceNow, Jira Service Management, BMC, Ivanti, ManageEngine, or similar ITSM/ESM platforms.
• Experience supporting partner-sourced or partner-influenced revenue motions, or GSI-led transformation programmes.
• Experience working with Indian or global GSI partners.
• Familiarity with ITIL, workflow automation, and internal service operations.
• Ability to build business cases, value propositions, and repeatable go-to-market plays.
• Experience supporting migrations from legacy ITSM platforms.

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As a GSI Solution Architect, you will be the technical and solution engine behind our Global Systems Integrator ecosystem, with a dedicated focus on Employee Experience and Freshservice. You will help GSI partners find, shape, and progress new business and expansion opportunities , bringing solution credibility to early conversations, turning employee service challenges into structured opportunities, and building the assets and capability that let partners eventually run these motions themselves.

Key Responsibilities:

• Work with GSI partners to identify and shape new Freshservice opportunities linked to employee service transformation.
• Support early-stage discovery with partner teams and end customers, translating service challenges into structured solution opportunities.
• Build solution narratives across ITSM modernisation, employee self-service, workflow automation, knowledge management, and legacy ITSM migration.
• Identify where existing EX or ITSM footprints can expand into broader Enterprise Service Management , HR, Finance, Facilities, Legal, Procurement, Security, and Operations.
• Position AI as a practical accelerator: self-service, ticket deflection, agent assist, knowledge discovery, and automation.
• Equip our two Business Development colleagues with messaging, discovery questions, and qualification guides, and join calls where solution credibility is needed.
• Deliver enablement sessions for GSI sales, consulting, architecture, and delivery teams, and support their certification and readiness.
• Create reusable assets , demo flows, reference architectures, discovery guides, and partner playbooks , that scale beyond any single deal.
• Support partner account planning and contribute to the quality and conversion of partner-sourced pipeline.

QUALIFICATIONS: Required:

• Experience in solution architecture, presales, consulting, or partner solution engineering.
• Strong understanding of Employee Experience, ITSM, ESM, service desk modernisation, and internal service delivery.
• Experience working with GSIs, systems integrators, consulting firms, or other partner-led business models.
• Ability to build EX, ESM, and AI solution narratives, and to support both new business and expansion motions.
• Understanding of AI use cases in service management , self-service, agent assist, automation, knowledge, and ticket deflection.
• Experience creating demos, discovery guides, enablement content, and reference architectures.
• Comfortable being commercially aligned to partner-sourced ARR.
• Strong stakeholder management across partner, sales, product, and technical teams, with excellent communication and presentation skills.

Preferred:

• Experience with Freshservice, ServiceNow, Jira Service Management, BMC, Ivanti, ManageEngine, or similar ITSM/ESM platforms.
• Experience supporting partner-sourced or partner-influenced revenue motions, or GSI-led transformation programmes.
• Experience working with Indian or global GSI partners.
• Familiarity with ITIL, workflow automation, and internal service operations.
• Ability to build business cases, value propositions, and repeatable go-to-market plays.
• Experience supporting migrations from legacy ITSM platforms.

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As a Senior Director of Sales, North America Verticals, you will lead Freshworks' go-to-market execution across three strategic vertical markets: Manufacturing, State, Local & Education (SLED), and Federal/Government as well as Canada. You will oversee three sales teams and their respective leaders, with responsibility for building and executing the strategy required to accelerate Freshworks' growth within these highly specialized markets.

Responsibilities:

• Lead Freshworks' North America vertical sales organization, with responsibility for teams focused on Manufacturing, SLED, and Federal/Government markets.
• Lead, coach, and develop the sales leaders responsible for each vertical, establishing a high bar for performance, accountability, talent development, and execution.
• Develop and execute a comprehensive vertical sales strategy aligned with Freshworks' broader North America and enterprise growth objectives.
• Own revenue performance across the verticals organization, including pipeline generation, forecasting, deal execution, productivity, and attainment.
• Build a scalable operating model across the three vertical teams while recognizing the distinct customer, regulatory, procurement, and go-to-market requirements of each market.
• Drive Freshworks' continued expansion into larger, more complex enterprise SaaS opportunities and help teams navigate sophisticated, multi-stakeholder sales cycles.
• Serve as an executive sponsor on strategic opportunities, helping teams engage senior customer stakeholders, overcome obstacles, and successfully close transformational deals.
• Establish strong inspection and forecasting discipline across the organization, providing clear visibility into pipeline health, risks, opportunities, and business performance.
• Recruit, retain, and develop exceptional sales leadership and sales talent as the vertical organization scales.
• Partner closely with Marketing, Solution Engineering, Customer Success, Professional Services, Channels & Alliances, Revenue Operations, Finance, Product, and other functions to develop integrated vertical go-to-market strategies.
• Build strong relationships with channel, technology, and ecosystem partners that can accelerate Freshworks' presence within strategic vertical markets.
• Bring market intelligence back into Freshworks, helping Product and GTM leadership understand the evolving needs of Manufacturing, SLED, and Federal/Government customers.
• Represent the verticals organization within the North America sales leadership team and contribute to broader GTM strategy, planning, and execution.

Qualifications:

• 15+ years of progressive sales experience, ideally within enterprise software or SaaS organizations.
• 8+ years of sales leadership experience, including 5+ years leading managers and operating at a second- or third-line leadership level.
• Demonstrated success building, scaling, and leading high-performing enterprise sales organizations through multiple layers of leadership.
• Significant experience selling into and leading sales organizations focused on SLED and/or Federal/Government markets is required, with a strong understanding of public-sector buying cycles, procurement processes, contracting requirements, and go-to-market dynamics.
• Experience within Manufacturing or other complex enterprise vertical markets is strongly preferred.
• Deep understanding of complex enterprise SaaS sales cycles, including executive engagement, multi-threaded decision processes, procurement, security, legal, implementation, and commercial negotiations.
• Proven track record of consistently delivering against ambitious revenue targets and driving predictable, sustainable growth.
• Experience developing and executing vertical-specific GTM strategies rather than relying solely on traditional geographic or territory-based sales models.
• Strong command of pipeline management, forecasting, territory planning, account strategy, and sales productivity.
• Demonstrated ability to coach and develop experienced sales leaders while creating a culture of accountability, collaboration, and high performance.
• Strong executive presence with the ability to engage credibly with C-suite customers, senior government and public-sector stakeholders, internal executives, partners, and other senior decision-makers.
• Ability to operate effectively in a fast-moving environment and balance long-term strategic thinking with hands-on leadership and execution.
• Strong cross-functional leadership skills and a track record of influencing across complex organizations.
• Experience in a high-growth SaaS environment and/or helping an organization successfully move upmarket is highly desirable.

What Success Looks Like: Success in this role means building a high-performing, predictable, and scalable North America vertical sales organization that establishes Freshworks as a stronger enterprise partner across Manufacturing, SLED, and Federal/Government. You will develop leaders who can independently run strong businesses, create greater consistency in pipeline and forecasting, improve enterprise execution, and build repeatable vertical-specific sales motions that can scale with Freshworks' growth.

Additional Information: We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. If this sounds like a journey you want to be part of, we'd love to meet you. Let's build something refreshing together.

The annual base salary range for this position is $288,320 - $356,160 Base Salary. This role is also eligible for variable compensation + Equity Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

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As a Senior Director of Sales, North America (US and Canada) Verticals, you will lead Freshworks' go-to-market execution across three strategic vertical markets: Manufacturing, State, Local & Education (SLED), and Federal/Government as well as Canada. You will oversee three sales teams and their respective leaders, with responsibility for building and executing the strategy required to accelerate Freshworks' growth within these highly specialized markets.

Responsibilities:

• Lead Freshworks' North America vertical sales organization, with responsibility for teams focused on Manufacturing, SLED, and Federal/Government markets.
• Lead, coach, and develop the sales leaders responsible for each vertical, establishing a high bar for performance, accountability, talent development, and execution.
• Develop and execute a comprehensive vertical sales strategy aligned with Freshworks' broader North America and enterprise growth objectives.
• Own revenue performance across the verticals organization, including pipeline generation, forecasting, deal execution, productivity, and attainment.
• Build a scalable operating model across the three vertical teams while recognizing the distinct customer, regulatory, procurement, and go-to-market requirements of each market.
• Drive Freshworks' continued expansion into larger, more complex enterprise SaaS opportunities and help teams navigate sophisticated, multi-stakeholder sales cycles.
• Serve as an executive sponsor on strategic opportunities, helping teams engage senior customer stakeholders, overcome obstacles, and successfully close transformational deals.
• Establish strong inspection and forecasting discipline across the organization, providing clear visibility into pipeline health, risks, opportunities, and business performance.
• Recruit, retain, and develop exceptional sales leadership and sales talent as the vertical organization scales.
• Partner closely with Marketing, Solution Engineering, Customer Success, Professional Services, Channels & Alliances, Revenue Operations, Finance, Product, and other functions to develop integrated vertical go-to-market strategies.
• Build strong relationships with channel, technology, and ecosystem partners that can accelerate Freshworks' presence within strategic vertical markets.
• Bring market intelligence back into Freshworks, helping Product and GTM leadership understand the evolving needs of Manufacturing, SLED, and Federal/Government customers.
• Represent the verticals organization within the North America sales leadership team and contribute to broader GTM strategy, planning, and execution.

Qualifications:

• 15+ years of progressive sales experience, ideally within enterprise software or SaaS organizations.
• 8+ years of sales leadership experience, including 5+ years leading managers and operating at a second- or third-line leadership level.
• Demonstrated success building, scaling, and leading high-performing enterprise sales organizations through multiple layers of leadership.
• Significant experience selling into and leading sales organizations focused on SLED and/or Federal/Government markets is required, with a strong understanding of public-sector buying cycles, procurement processes, contracting requirements, and go-to-market dynamics.
• Experience within Manufacturing or other complex enterprise vertical markets is strongly preferred.
• Deep understanding of complex enterprise SaaS sales cycles, including executive engagement, multi-threaded decision processes, procurement, security, legal, implementation, and commercial negotiations.
• Proven track record of consistently delivering against ambitious revenue targets and driving predictable, sustainable growth.
• Experience developing and executing vertical-specific GTM strategies rather than relying solely on traditional geographic or territory-based sales models.
• Strong command of pipeline management, forecasting, territory planning, account strategy, and sales productivity.
• Demonstrated ability to coach and develop experienced sales leaders while creating a culture of accountability, collaboration, and high performance.
• Strong executive presence with the ability to engage credibly with C-suite customers, senior government and public-sector stakeholders, internal executives, partners, and other senior decision-makers.
• Ability to operate effectively in a fast-moving environment and balance long-term strategic thinking with hands-on leadership and execution.
• Strong cross-functional leadership skills and a track record of influencing across complex organizations.
• Experience in a high-growth SaaS environment and/or helping an organization successfully move upmarket is highly desirable.

What Success Looks Like: Success in this role means building a high-performing, predictable, and scalable North America vertical sales organization that establishes Freshworks as a stronger enterprise partner across Manufacturing, SLED, and Federal/Government. You will develop leaders who can independently run strong businesses, create greater consistency in pipeline and forecasting, improve enterprise execution, and build repeatable vertical-specific sales motions that can scale with Freshworks' growth.

Additional Information: We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. The annual base salary range for this position is $255,000 - $315,000 Base Salary.

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You'll combine learning design, multimedia content creation, and technical proficiency to help learners confidently understand, demonstrate, and implement Freshworks solutions. You'll work closely with technical subject matter experts and cross-functional partners to understand complex product concepts and translate them into clear, practical, and scalable digital learning experiences.

From technical certifications and eLearning courses to videos, interactive learning activities, assessments, and job aids, your work will directly improve technical readiness and customer outcomes.

Responsibilities

• Design and develop technical learning experiences including eLearning, certifications, assessments, simulations, videos, job aids, and learning paths for Partners, Solution Engineers, Professional Services, and other technical audiences.
• Create polished, professional-quality multimedia learning content using text, video, audio, animations, interactions, and tools such as Articulate 360 (Storyline & Rise).
• Partner with Solution Engineering, Professional Services, Product, Product Marketing, and technical SMEs to translate complex technical concepts into clear, practical learning experiences.
• Assess learning needs and define appropriate course scope, learning objectives, content structure, and assessments based on learner and stakeholder requirements.
• Work with technical SMEs to identify the most important concepts learners need to know and help keep learning experiences focused, practical, and appropriately scoped.
• Build and maintain technical certifications and readiness programs that prepare learners to confidently understand, demonstrate, and implement Freshworks solutions.
• Measure learning effectiveness through assessments, learner feedback, and business outcomes, and continuously improve content based on what you learn.

Qualifications

• 5-8 years of experience designing technical curriculum, digital learning experiences, or enablement programs in a SaaS or technology environment
• Demonstrated ability to create polished, professional-quality multimedia learning content, including eLearning, video, audio, and interactive experiences
• Strong learning design skills, including the ability to define course scope, develop learning objectives, structure content, and build assessments that effectively measure learner progress
• Experience creating learning for technical audiences such as Solution Engineering, Professional Services, Partner Enablement, Customer Education, Customer Success, or similar customer-facing technical teams
• Solid technical foundation in computer science, SaaS, enterprise software, or related technologies, with the ability to understand technical concepts and translate them into clear, concise learning content
• Experience developing eLearning using Articulate 360 (Storyline & Rise) or similar authoring tools
• Strong technical writing, communication, project management, and stakeholder management skills
• Ability to collaborate effectively with technical SMEs and help distinguish essential learning content from "nice to have" information
• Experience designing technical certifications or assessments is a plus
• Experience with AI-powered learning tools or content creation is a plus

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You'll combine learning design, multimedia content creation, and technical proficiency to help learners confidently understand, demonstrate, and implement Freshworks solutions. Your work will directly improve technical readiness and customer outcomes.

Responsibilities:

• Design and develop technical learning experiences including eLearning, certifications, assessments, simulations, videos, job aids, and learning paths
• Create polished, professional-quality multimedia learning content using text, video, audio, animations, interactions, and tools such as Articulate 360
• Partner with technical subject matter experts and cross-functional partners to translate complex technical concepts into clear, practical learning experiences
• Assess learning needs and define course scope, learning objectives, content structure, and assessments
• Build and maintain technical certifications and readiness programs
• Measure learning effectiveness through assessments, learner feedback, and business outcomes

Qualifications:

• 5-8 years of experience designing technical curriculum, digital learning experiences, or enablement programs in a SaaS or technology environment
• Demonstrated ability to create polished, professional-quality multimedia learning content
• Strong learning design skills, including defining course scope, developing learning objectives, structuring content, and building assessments
• Experience creating learning for technical audiences
• Solid technical foundation in computer science, SaaS, enterprise software, or related technologies

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As a Lead Full Stack Engineer (IC3), you will be the driving force turning this vision into high-performance software,engineering robust backend systems and responsive frontend layers that deliver exceptional customer and employee experiences at scale.

Impact You Can Create

• Eliminate Enterprise Complexity: Demolish the crushing cost and complexity of legacy systems by building clean, modular, and intentionally simple full-stack software architectures.
• Drive Frictionless Support: Deliver people-first AI features and optimized workflows that empower nearly 75,000 global companies to lower their cost-to-serve and provide faster, more human support.
• Build for Global Trust: Architect enterprise-grade CX and IT solutions that scale effortlessly to handle millions of transactions for household brands like Bridgestone, Sony Music, and New Balance.

Roles & Responsibilities (R&R)

• Full-Stack Execution: Design, develop, and maintain robust backend microservices, optimized database schemas, and highly interactive frontend application interfaces.
• Full Lifecycle Ownership: Own end-to-end delivery of core product modules,from initial requirement gathering and system design to automated deployment, monitoring, and production support.
• Code Quality & Best Practices: Write clean, extensible, and testable code based on solid Object-Oriented Programming (OOP) concepts and SOLID design principles.
• Cross-Functional Partnership: Collaborate closely with Product Managers, UX Designers, and SRE teams to convert product strategies into high-value platform capabilities fast.
• Production Governance: Ensure backend and frontend infrastructure are tuned for high availability, multi-tenant fault tolerance, security compliance, and comprehensive observability.
• Performance Optimization: Proactively identify and resolve multi-tier performance bottlenecks, from database execution bottlenecks to client-side page rendering latencies.
• Technical Mentorship: Drive engineering best practices across the track, conduct thorough code reviews, and mentor junior-to-mid-level systems engineers.

QUALIFICATIONS: Skills

• Full-Stack Engineering: Deep technical fluency across backend technologies (REST APIs, microservices, caching layers) and modern frontend development frameworks.
• Core CS Foundations: Strong expertise in Data Structures, Algorithms (DSA), and analyzing time/space complexity trade-offs.
• System Design (HLD/LLD): Proven capability to design scalable, highly available, and fault-tolerant end-to-end multi-tenant systems.
• Data Modeling Rigor: Experience designing database schemas and managing distributed storage layers (RDBMS, NoSQL, and queuing systems).
• AI Tool Fluency: Exposure and experience working with or integrating AI tools to streamline technical execution and user workflows.
• Problem Solving & Articulation: Exceptional analytical logic with a demonstrated capability to break down complex business problems and clearly convey technical design alternatives.

Qualifications

• Professional Timeline: 5 to 8 years of progressive experience building and scaling software products within fast-paced product engineering teams.
• Production Track Record: A verifiable history of shipping enterprise-grade SaaS features at scale and supporting them through successive production iterations.
• Execution Style: A proactive self-starter who thrives in agile environments, navigates ambiguity effectively, and actively balances fast feature delivery with long-term code health.
• Education Baseline: Degree in Computer Science, Engineering, or a related technical field.

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As a Lead - Channel Sales, you will identify, target, and sign mid-market VARs aligned to Freshworks' Singapore & APAC ITSM, ITAM, and CX growth priorities. You will build and maintain a pipeline of prospective resellers, lead the end-to-end recruitment process, and design and execute structured onboarding to bring new VARs to first-deal-ready status within 90 days.

Key responsibilities include:

• Building VAR capability across sales and pre-sales
• Developing joint go-to-market plans with each partner
• Driving participation in Freshworks enablement programmes
• Acting as the primary relationship owner into VAR sales leadership and seller communities
• Deploying MDF and campaign investment against agreed pipeline outcomes
• Owning and actively managing a partner-sourced and partner-influenced pipeline
• Setting and holding partners to joint pipeline targets, resale revenue commitments, and expansion targets
• Contributing to the SG & APAC VAR strategy
• Identifying resellers with existing ServiceNow, ManageEngine, or legacy ITSM books as priority displacement targets

Requirements:

• 7+ years' experience in channel, alliances, or partner management within a SaaS or enterprise software environment
• Fluent in English, written and spoken
• Demonstrable track record of recruiting and activating resale partners
• Strong understanding of VAR economics
• Experience working in or adjacent to ITSM, ITAM, EX, or CX categories
• Commercially rigorous with ability to build joint business plans and hold partners accountable
• Ability to build and maintain senior relationships within reseller organisations
• Strong pipeline management discipline

Preferred qualifications:

• Prior experience at a vendor in a channel role targeting ServiceNow or legacy ITSM displacement through resale
• Existing DACH reseller network across Singapore & APAC
• Experience building a resale motion from early stage
• Familiarity with distribution and marketplace dynamics

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Responsibilities:

• Define the long-term strategy and vision for the product, leveraging broad customer research, customer experience, and new technologies.
• Bring value addition by thinking big and continuously pitching new product ideas.
• Drive requirement definition, customer experience design, product roadmap, and prioritization.
• Define and own the business metrics and OKRs for the products.
• Translate complex processes into technical requirements while managing delivery and operations.
• Work with Product Leadership to prioritize problems or themes to reach the outcomes.
• Define the outcome for sprints and releases and prioritize initiatives for the scrum teams.
• Collaborate with developers and designers to build a product that meets the expected outcomes and market needs.

Qualifications:

• 10+ years of working in global/cross-functional software teams in a software product company, with SaaS experience preferred.
• 7+ years of core product management experience in building features for internet software products.
• 3+ years of experience managing AI/ML/NLP/Agentic AI products, with past experience as a data scientist being a plus.
• Knowledge and experience working on Agentic AI-powered systems, such as AI Agents, AI Assistants, and AI Copilots.
• Experience managing AI/ML features and models through their complete life cycle.
• Proven ability to create and drive roadmap and strategy for AI-focused offerings.
• Ability to drive customer adoption and engagement, leveraging analytical tools and customer feedback for insight-driven initiatives.
• Bachelor's degree in Business, Computer Science, or a related field, with an MBA being preferred.

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As a Senior Staff Engineer, you will serve as a core technical anchor, driving the architectural evolution of Freshworks' multi-tier SaaS platform.

Responsibilities

• Architecture & Roadmap Execution: Own and deliver the technical roadmap for your engineering domain; design, document, and execute scalable, cost-efficient, and low-latency platform solutions.
• Hands-on Development: Write clean, maintainable, and high-performance code, building APIs and core platform features that scale seamlessly alongside Freshworks’ global growth.
• System Health & Tech Debt Management: Identify critical architectural bottlenecks and technical debt; design and drive practical, iterative refactoring plans without compromising business delivery.
• Operational Excellence & Production Leadership: Take ownership of complex production issues in distributed SaaS environments, driving deep-dive root-cause analyses (RCA) and implementing permanent preventive safeguards.
• Quality & Process Standardization: Establish rigorous engineering standards through code reviews, automated testing, and CI/CD pipeline integration to continuously raise the quality bar.
• Mentorship & Talent Development: Coach and develop engineers across functions, elevating their problem-solving capabilities, systems thinking, and operational discipline.
• Security & Compliance: Ensure all platform designs and team practices strictly align with Freshworks information security standards and regulatory compliance protocols.

Qualifications

• Education: Bachelor’s Degree in Computer Science, Software Engineering, a related technical field, or equivalent practical experience.
• Experience: 12 to 15 years of hands-on software engineering and systems/platform engineering experience within modern distributed SaaS environments.
• Architectural Ownership: Proven track record of owning end-to-end architecture and technical strategy for large-scale products or core platform infrastructure.
• Production Scale: Demonstrated history of building, shipping, and maintaining high-availability, low-latency, and high-throughput systems operating under assertive deployment schedules.
• Cross-Functional Leadership: Extensive experience collaborating with and influencing multi-disciplinary teams (Product, QA, Ops, Design) to drive consensus and alignment.

Skills

• Core Backend Expertise: Expert-level mastery in Java (Spring/Spring Boot) or Python for high-scale backend services development.
• Distributed Systems Architecture: Deep proficiency in multi-tier application architecture, microservices design, RESTful APIs, messaging queues, and database layer optimization.
• CS Fundamentals: Exceptional command of data structures, algorithms, advanced Object-Oriented Programming (OOP) concepts, and design patterns.
• SaaS Troubleshooting & Linux: Advanced knowledge of Linux internals, production debugging, log analysis, and system telemetry in distributed Cloud/SaaS setups.
• Engineering Quality & DevOps: Strong experience with CI/CD automation, unit/integration testing frameworks, and writing clean, maintainable code with minimal abstraction.
• Soft Skills & Technical Leadership: Excellent written and verbal communication skills, with the ability to articulate complex technical trade-offs to both technical panels and executive stakeholders.

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As an Enterprise Account Manager at Freshworks, you'll drive sales into existing accounts in the UKI region. You'll collaborate with teams to manage the sales process, advocate multiple Freshworks product lines, and champion innovative Software-as-a-Service products.

Your responsibilities include:

• Driving sales in defined accounts to meet or exceed revenue targets
• Developing and executing a strategic plan to create and maintain a robust sales pipeline
• Managing numerous accounts concurrently and strategically
• Managing the renewal process end-to-end
• Working with the CSM organization to reduce churn
• Providing regular reporting of pipeline and forecasting
• Creating compelling value conversations with C-Level stakeholders
• Analyzing sales data to evolve your strategy
• Assisting customers in identifying industry-relevant use cases
• Developing long-term strategic relationships with key accounts
• Keeping abreast of competition and products
• Participating in team-building and company-growth activities

Qualifications:

• 7+ years of experience in direct/field sales with SaaS solutions (B2B environment)
• Sales experience with CX, CRM or ITSM products is a strong advantage
• Experience in identifying, developing, negotiating, and closing large-scale technology deals
• Experience in presenting a technology suite of products within an existing portfolio of accounts
• Experience in proactively growing customer relationships
• Prior experience in an environment where they managed a book of business in technology sales
• Proven track record of consistent territory growth and quota achievement
• Understanding of Customer Experience/Employee Experience in a world of digital business transformation

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As a Lead Solutions Engineer, you will play a critical role in helping the sales team with new business opportunities and consulting or selling to strategic prospects and accounts. You will articulate the value proposition, architect technology solutions, and offer thought leadership to business and technical audiences.

Responsibilities:

• Work with regional sales teams to convert prospects to customers
• Prepare and deliver bespoke technical product demonstrations
• Deliver product messaging to highlight Freshworks' value proposition
• Respond to customers' functional and technical questions
• Collect, assess, and convey customer requirements to central product management
• Become an advocate for the brand and promote product solutions and services
• Collaborate with internal organizations to execute sales strategy
• Train sales teams on Freshworks' products and technical aspects

Qualifications:

• Native level written and oral communication skills in Dutch or Swedish
• 5+ years of relevant experience in technical solution engineering
• Experience in a SaaS or technology product organization with ITSM/ITIL methodologies and cloud-based infrastructure
• Excellent senior customer stakeholder and internal communication skills
• Experience working on complex sales cycles in Mid-Market and Enterprise business segments

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Key Responsibilities:

Architecture & Strategy

• Define and own the platform architecture roadmap for your domain, including the target state and a realistic path to it.
• Design scalable, secure, and cost-efficient architectures supporting high-throughput, low-latency, multi-tenant workloads.
• Establish architecture standards, design principles, decision records, and review practices.
• Evaluate emerging technologies and own build-versus-buy decisions with measurable outcomes.

Platform Engineering

• Architect and build cloud-native services and APIs that scale with global growth.
• Design service decomposition, API contracts, messaging and event-driven flows, caching strategies, and database-layer design.
• Treat multi-tenancy as a first-class design concern: isolation models, noisy-neighbour control, per-tenant limits, and cost attribution.
• Lead platform modernization , monolith decomposition, migrations, and deprecations carried through to completion.

Reliability, Performance & Operations

• Drive platform reliability, availability, performance optimization, and observability.
• Take ownership of complex production issues in distributed SaaS environments, leading deep root-cause analysis and implementing permanent preventive safeguards.
• Define SLOs, failure modes, resilience patterns, and capacity planning for the systems you own.

Engineering Excellence & Quality

• Write clean, maintainable, high-performance production code and build proof-of-concepts that settle architectural questions.
• Establish rigorous engineering standards through code reviews, automated testing, and CI/CD integration.
• Identify architectural bottlenecks and technical debt, and drive practical, iterative refactoring without compromising business delivery.

Security, Privacy & Compliance

• Ensure platform designs and team practices align with information security standards and regulatory requirements.
• Design for tenant isolation, access control, auditability, and data residency from the outset.

Technical Leadership

• Provide architectural guidance across multiple engineering teams.
• Lead architecture reviews, design discussions, and technical decision-making.
• Mentor senior and staff engineers, raising the bar through reference implementations and sponsorship rather than authority.
• Influence engineering strategy and long-term technology investments; articulate complex trade-offs to both technical panels and executive stakeholders.

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This role owns social strategy, content calendar, and day-to-day execution, turning brand moments, product news, and customer stories into content that earns attention and builds community.

Responsibilities:

• Own and evolve Freshworks' social media strategy across LinkedIn, X, Instagram, YouTube, and emerging platforms, aligned to brand and business goals
• Build and manage the editorial content calendar, coordinating with product launches, campaigns, events, and executive communications
• Create, write, and produce engaging social content from thought leadership and product moments to culture and community posts
• Manage day-to-day publishing, community engagement, and social listening across all corporate channels
• Partner with agency, design, and creative teams to brief and produce on-brand visual, motion, and video assets for social
• Ghostwrite and support executive and employee voices on social to expand organic reach and thought leadership
• Track and report on social performance metrics including engagement, follower growth, impressions, and downstream impact on pipeline and brand awareness
• Stay ahead of platform trends, algorithm shifts, and emerging formats, testing new approaches to keep Freshworks' social presence sharp and current
• Manage relationships with social media tools and platforms (e.g., Sprout Social) and own the mentorship and day-to-day guidance of junior social team members and contractors

Qualifications:

• 7+ years of experience in social media management or social marketing, ideally with B2B SaaS or technology experience
• Proven track record building and executing social strategies that drive engagement, community growth, and measurable business impact
• Strong writing and storytelling skills, with the ability to make complex products feel clear, human, and compelling in short-form content
• Hands-on experience managing content calendars, publishing tools, and social analytics platforms
• Experience partnering cross-functionally with brand, content, design, product marketing, and executive stakeholders

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As a Senior Solution Architect in Freshworks Professional Services, you will serve as a trusted advisor to customer executives and technical leaders throughout the customer lifecycle. You will help customers design the right technical solutions and navigate the process and organizational changes required to successfully adopt technology and achieve measurable business outcomes.

Responsibilities:

• Serve as a trusted advisor to CIOs, CTOs, business executives, and senior technical stakeholders, connecting technology decisions to business outcomes.
• Lead discovery and solution architecture engagements, translating customer objectives into scalable technical designs and implementation strategies.
• Guide customers through organizational change, including technology adoption, process transformation, stakeholder alignment, governance, and evolving ways of working.
• Provide technical and consulting leadership throughout implementation, helping teams navigate complex architecture decisions, delivery risks, and customer escalations.
• Partner with Sales and Solution Engineering to ensure opportunities are accurately scoped, technically feasible, and positioned for successful delivery.
• Create architecture diagrams, process flows, integration designs, and other technical documentation to guide implementation teams.
• Identify opportunities to optimize and expand deployed solutions as customer needs and organizations evolve.
• Advise customers on AI, automation, and agentic capabilities, including the data, governance, security, adoption, and operational considerations required for successful deployment.
• Mentor architects and consultants and help establish Professional Services best practices across the Americas.
• Serve as a senior escalation point for complex customer engagements, partnering across Professional Services, Sales, Customer Success, Support, and Product/Engineering.

Qualifications:

• Significant experience in Professional Services, technology consulting, solution architecture, or enterprise SaaS delivery.
• Strong knowledge of IT Service Management (ITSM) and/or Enterprise Service Management (ESM).
• Experience leading complex enterprise customer engagements from discovery and architecture through implementation and adoption.
• Professional Services leadership experience, including leading or mentoring consultants and architects, managing complex customer portfolios, or developing consulting practices.
• Demonstrated ability to advise C-suite executives and senior technical stakeholders on complex technology and transformation initiatives.
• Experience helping customers navigate organizational change, process transformation, technology adoption, and stakeholder alignment.
• Strong solution architecture skills across SaaS, cloud, enterprise integrations, APIs, workflows, and automation.
• Ability to communicate complex technical decisions and trade-offs clearly to both executive and technical audiences.
• ITIL certification or demonstrated ITIL/service-management expertise preferred.
• Ability to travel 25% of the time for customer and internal meetings.

Additional Information: The annual salary range for this position is $160,000–$230,000 USD + Commissions. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.

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The Senior Solution Architect is a senior customer-facing role within Freshworks Professional Services (FPS), combining solution architecture, executive consulting, and Professional Services leadership across the Americas. You'll serve as a trusted advisor to customer executives and technical leaders throughout the customer lifecycle,from solution design and implementation through adoption, optimization, and expansion. You'll help customers not only design the right technical solutions, but also navigate the process and organizational changes required to successfully adopt technology and achieve measurable business outcomes. Internally, you'll be a senior voice within the Americas Professional Services organization, helping elevate consulting practices, mentor technical talent, manage complex customer portfolio risks, and strengthen collaboration across Sales, Solution Engineering, Customer Success, Support, and Product/Engineering.

Responsibilities:

• Serve as a trusted advisor to CIOs, CTOs, business executives, and senior technical stakeholders, connecting technology decisions to business outcomes.
• Lead discovery and solution architecture engagements, translating customer objectives into scalable technical designs and implementation strategies.
• Guide customers through organizational change, including technology adoption, process transformation, stakeholder alignment, governance, and evolving ways of working.
• Provide technical and consulting leadership throughout implementation, helping teams navigate complex architecture decisions, delivery risks, and customer escalations.
• Partner with Sales and Solution Engineering to ensure opportunities are accurately scoped, technically feasible, and positioned for successful delivery.
• Create architecture diagrams, process flows, integration designs, and other technical documentation to guide implementation teams.
• Identify opportunities to optimize and expand deployed solutions as customer needs and organizations evolve.
• Advise customers on AI, automation, and agentic capabilities, including the data, governance, security, adoption, and operational considerations required for successful deployment.
• Mentor architects and consultants and help establish Professional Services best practices across the Americas.
• Serve as a senior escalation point for complex customer engagements, partnering across Professional Services, Sales, Customer Success, Support, and Product/Engineering.

Qualifications:

• Significant experience in Professional Services, technology consulting, solution architecture, or enterprise SaaS delivery
• Strong knowledge of IT Service Management (ITSM) and/or Enterprise Service Management (ESM), with experience in areas such as ITOM, ITAM, or ITIL practices.
• Experience leading complex enterprise customer engagements from discovery and architecture through implementation and adoption.
• Professional Services leadership experience, including leading or mentoring consultants and architects, managing complex customer portfolios, or developing consulting practices.
• Demonstrated ability to advise C-suite executives and senior technical stakeholders on complex technology and transformation initiatives.
• Experience helping customers navigate organizational change, process transformation, technology adoption, and stakeholder alignment.
• Strong solution architecture skills across SaaS, cloud, enterprise integrations, APIs, workflows, and automation.
• Ability to communicate complex technical decisions and trade-offs clearly to both executive and technical audiences.
• ITIL certification or demonstrated ITIL/service-management expertise preferred.
• Ability to travel 25% of the time for customer and internal meetings

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At Freshworks, uptime is sacred. As a Lead Site Reliability Engineer (SRE), you'll be the engineer behind the curtain,designing for resilience, automating recovery, and ensuring our systems stay fast, stable, and observable at scale. You’ll partner closely with engineering, platform, and product teams to shift reliability left and set the standard for performance and availability.

Responsibilities:

• Design and implement tools to improve availability, latency, scalability, and system health.
• Define SLIs/SLOs, manage error budgets, and drive performance engineering efforts.
• Build and maintain automated monitoring, alerting, and remediation pipelines.
• Collaborate with engineering teams to improve reliability by design.
• Lead incident response, root cause analysis, and blameless postmortems.
• Champion observability across services,logs, metrics, traces.
• Contribute to infrastructure architecture, automation, and reliability roadmaps.
• Advocate for SRE best practices across teams and functions.

QUALIFICATIONS: Requirements:

• 7–12 years of experience in SRE, DevOps, or Production Engineering roles.
• Coding Proficiency: Develop clear, efficient, and well-structured code.
• Linux Expertise: In-depth knowledge of Linux for system administration and advanced troubleshooting.
• Containerization & Orchestration: Practical experience with Docker and Kubernetes for application deployment and management.
• CI/CD Management: Design, implement, and maintain Continuous Integration and Continuous Delivery pipelines.
• Security & Compliance: Understand security best practices and compliance in infrastructure.
• High Availability & Scalability: Design and implement highly available, scalable, and resilient distributed systems.
• Infrastructure as Code (IaC) & Automation: Proficient in IaC tools and automating infrastructure provisioning and management.
• Disaster Recovery (DR) & High Availability (HA): Deep knowledge and practical experience with various DR and HA strategies.
• Observability: Implement and utilize monitoring, logging, and tracing tools for system health.
• System Design (Distributed Systems): Design complex distributed systems with a focus on reliability and operations.
• Problem-Solving & Troubleshooting: Excellent analytical and diagnostic skills for resolving complex system issues.

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As a Lead - Solution Engineer, your primary responsibilities include:

• Collaborating with Enterprise customers to identify and address their most critical business challenges.
• Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals.
• Gathering requirements effectively to clearly define customer problems.
• Building and presenting compelling demonstrations of Freshworks ITOM products.
• Articulating the value of Freshworks solutions to a variety of audiences.
• Embracing lifelong learning and continuously developing your skills.
• Evangelizing the refreshing user experience offered by the Freshworks platform.

The ideal candidate will have 6-8 years of experience in Solution Engineering and/or IT Operations, excellent soft skills and presentation abilities, and a strong understanding of ITOM/ITAM domains.

At Freshworks, we foster an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.

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The ideal candidate will have strong experience in B2B SaaS marketing analytics, demand generation, pipeline measurement, and business planning. You will be responsible for translating complex marketing and sales data into actionable insights that influence investment decisions, improve funnel efficiency, and accelerate revenue growth.

Key Responsibilities

Marketing Performance & Business Analytics

• Own marketing performance reporting across the full funnel, from lead generation to pipeline, bookings, and revenue.
• Develop and maintain executive dashboards, weekly business reviews, and monthly performance reports for marketing leadership.
• Analyze performance across regions, segments, customer personas, business units, and marketing channels.
• Identify trends, risks, and opportunities and translate them into clear business recommendations.
• Partner with leadership to define and track key marketing KPIs and business outcomes.

Demand Generation & Funnel Analytics

• Analyze the performance of inbound, outbound, field marketing, partner marketing, paid media, organic, and lifecycle marketing programs.
• Monitor funnel conversion metrics including Lead → MQL/MQC → SAL/SAO → Opportunity → Closed Won.
• Identify bottlenecks in the marketing and sales funnel and recommend actions to improve conversion and velocity.
• Evaluate lead quality, pipeline contribution, customer acquisition costs, and marketing-sourced bookings.
• Build attribution and cohort analyses to understand the effectiveness of marketing investments.

Marketing Planning & Forecasting

• Support annual operating plan (AOP), quarterly planning, and bottoms-up marketing budget planning.
• Build pipeline and bookings forecasts based on historical performance, funnel conversion, ASP/ARPA, and marketing investment.
• Partner with Finance and Marketing leadership to evaluate budget allocation and investment scenarios.
• Develop ROI and efficiency models to assess the impact of incremental marketing investments.
• Track actuals versus plan and provide recommendations to close performance gaps.

Data, Reporting & Analytics Infrastructure

• Work with data engineering, business systems, and operations teams to ensure accuracy and consistency across marketing and sales data.
• Own metric definitions, reporting logic, and documentation for key marketing KPIs.
• Reconcile data across platforms such as Salesforce, marketing automation systems, and BI dashboards.
• Identify data quality issues and drive resolution with relevant stakeholders.
• Improve reporting automation, scalability, and efficiency through SQL, BI tools, and analytics solutions.

Strategic Business Partnership

• Act as a trusted analytics partner to Demand Generation, Field Marketing, Product Marketing, and Sales leadership.
• Present insights and recommendations to senior stakeholders in a clear and compelling manner.
• Support strategic initiatives such as GTM segmentation, ICP analysis, ABM, product-led growth, and marketing channel optimization.
• Develop analytical frameworks to support business decisions and measure the impact of new initiatives.
• Proactively identify opportunities to improve marketing efficiency and revenue contribution.

QUALIFICATIONS

Required Qualifications

• 5–8 years of experience in marketing analytics, business analytics, revenue operations, or a related analytical function.
• Experience in B2B SaaS, enterprise technology, or a high-growth technology company.
• Strong understanding of B2B marketing funnels, demand generation, pipeline generation, and revenue metrics.
• Advanced SQL skills and experience working with large datasets.
• Strong proficiency in Excel / Google Sheets and experience building complex analytical models.
• Experience with BI and visualization tools such as Tableau, Power BI, Looker, or similar.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently, manage multiple priorities, and influence cross-functional stakeholders.
• Experience presenting insights and recommendations to senior leadership.

Preferred Qualifications

• Experience working with Salesforce CRM and marketing automation platforms such as Marketo.
• Familiarity with marketing attribution, lead scoring, account-based marketing, and customer lifecycle analytics.
• Experience with Python or other analytical programming languages.
• Exposure to financial planning, marketing budget management, and ROI analysis.
• Experience supporting global GTM teams across regions and customer segments.
• Strong understanding of data governance, metric dictionaries, and reporting standardization.

What Success Looks Like

• Marketing leadership has a clear and trusted view of funnel performance, pipeline, and bookings.
• Marketing investments are supported by robust data, forecasting, and ROI analysis.
• Reporting is accurate, automated, and scalable.
• Funnel inefficiencies and growth opportunities are identified proactively.
• Analytics becomes a strategic partner in marketing and business planning.

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You'll work directly with Strategy leadership and senior executives on questions spanning AI, product strategy, pricing and monetization, GTM growth, market expansion, and strategic investments. One project might involve evaluating how we monetize a new AI capability; another could focus on where Freshworks should invest to accelerate growth or how we evolve our GTM strategy.

The team operates with the rigor of a top strategy consulting firm, but with one important difference: we don't stop at the recommendation. We partner across Product, Sales, Finance, and Operations to help turn strategy into action and see the impact of the decisions we help shape.

What You'll Do

• Own high-priority strategic initiatives from initial question through recommendation and execution.
• Tackle ambiguous company-level problems, develop hypotheses, and create the analytical frameworks needed to answer them.
• Evaluate growth opportunities across AI, product, GTM, pricing, market expansion, and strategic investments.
• Build business cases, financial models, market assessments, and scenario analyses that inform investment and resource allocation decisions.
• Partner directly with senior leaders across Product, Sales, Finance, and Operations to shape decisions and drive alignment.
• Translate strategy into actionable plans and stay close to execution to understand what is working and where we need to adjust.
• Develop executive and Board-level narratives that distill complex analysis into clear choices and recommendations.
• Bring an outside-in perspective on the SaaS and AI landscape and help identify the strategic questions Freshworks should be asking next.

QUALIFICATIONS: What We're Looking For

• 4-6+ years of experience in management consulting, corporate strategy, or a combination of consulting and in-house strategy experience; experience from a top-tier management consulting firm, particularly MBB (Mckinsey, Bain, BCG) is preferred
• Experience solving growth, product, GTM, pricing, market entry, or investment strategy problems
• Exposure to SaaS, enterprise software, or technology businesses strongly preferred
• Strong analytical and financial modeling skills with the ability to turn data into business insights and recommendations
• Executive-level communication skills and the ability to influence without authority
• Comfortable moving between high-level strategy and hands-on analysis
• Curious, low ego, and energized by ambiguity
• Most importantly, you want to own the outcome, not just deliver the recommendation

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We are looking for a Channel Manager – Middle East & Africa (MEA) to build, activate and grow Freshworks’ partner ecosystem across the region. This role is responsible for creating incremental business through the partner ecosystem , identifying the right partners, enabling them to sell and deliver Freshworks solutions, building joint go-to-market motions, generating qualified pipeline and ensuring strong execution across the partner lifecycle.

Responsibilities:

• Partner Strategy & Business Development
• Develop and execute the partner strategy for assigned markets and segments across MEA.
• Identify and recruit partners that can provide meaningful customer access, technical capability, industry expertise or geographic coverage.
• Evaluate partners based on their ability to generate pipeline, influence customers, implement solutions and build a sustainable Freshworks practice.
• Develop joint business plans with priority partners, including revenue objectives, target accounts, GTM activities and capability-building priorities.
• Build relationships with senior stakeholders within the partner organisation and establish clear mutual accountability.

• Partner Activation & Readiness
• Own the activation of newly recruited partners and move them from onboarding to productive engagement.
• Drive partner readiness across product knowledge, sales capability, solution positioning, certifications and implementation capability.
• Identify capability gaps and create focused enablement plans rather than relying on generic training.
• Establish measurable activation milestones and monitor progress against them.
• Ensure partners have the tools, knowledge and internal champions required to independently position and sell Freshworks.

• Pipeline Generation & Revenue Growth
• Own partner-sourced and partner-influenced pipeline generation for the assigned territory.
• Build joint campaigns, account-mapping exercises, workshops, roundtables and other pipeline-generation initiatives with priority partners.
• Identify opportunities where partner access or capability can create incremental Freshworks revenue.
• Work with Sales teams to convert partner-generated pipeline into qualified opportunities and closed business.
• Track partner contribution across the funnel , from recruitment and activation through pipeline, conversion and revenue.
• Identify gaps early and build corrective action plans with partners and internal stakeholders.

• Joint GTM & Field Alignment
• Build strong relationships with Freshworks Account Executives and Sales leadership to align partner activity with territory priorities.
• Facilitate joint account planning between Freshworks and partners.
• Bring partners into relevant enterprise opportunities where they add customer access, technical expertise, implementation capability or commercial leverage.
• Ensure the right level of partner involvement based on the opportunity rather than involving partners purely for attribution.
• Support strategic partner-led and partner-assisted opportunities through the sales cycle.

• Partner Governance & Performance Management
• Establish regular operating cadences with priority partners, including pipeline reviews, business reviews and action tracking.
• Maintain visibility into partner performance, pipeline quality, conversion, activity and readiness.
• Hold partners accountable to agreed commitments and follow through on action items.
• Identify underperforming or inactive partners and develop clear activation, remediation or rationalisation plans.
• Maintain accurate partner and opportunity information across Freshworks systems and reporting mechanisms.

• Opportunity & Deal Support
• Support partner registration, opportunity alignment, attribution and commercial processes in accordance with Freshworks policies.
• Ensure partner involvement and contribution are clearly documented.
• Coordinate with Sales, Finance, Legal, Operations and other teams where partner-related issues affect deal execution.
• Escalate partner-related blockers appropriately and drive them to resolution.
• Protect a consistent customer experience while ensuring the partner receives the appropriate support.

• Cross-Functional Collaboration
• Work closely with Sales / Account Executives: account planning, opportunity creation and conversion.
• Work with Solution Consulting: technical readiness, demos and solution positioning.
• Collaborate with Customer Success: expansion, adoption and partner-supported customer outcomes.
• Work with Marketing: campaigns, events, demand generation and partner marketing.
• Partner with Partner Enablement: certifications and capability development.
• Coordinate with Operations / Finance: commercial processes, attribution and operational execution.
• Engage with Leadership: partner strategy, performance reviews and regional priorities.

Success Measures:

Success in this role will be measured through a combination of partner productivity, pipeline creation, revenue contribution and ecosystem health, including:

• Partner addition and activation
• Partner-sourced and partner-influenced pipeline
• Partner-attributed revenue / ARR
• Partner pipeline conversion
• Revenue/Quality of activated partners
• Partner readiness and certification
• Joint account-planning coverage
• Partner-led GTM activity and resulting pipeline
• Strategic partner engagement and business-plan execution
• Partner productivity and contribution to regional growth
• Accuracy of partner attribution and opportunity governance

Qualifications:

• 7+ years of experience in channel sales, alliances, partner management, indirect sales or B2B technology sales.
• Experience working with partners such as SIs, MSPs, VARs, distributors, cloud partners or technology specialists.
• Experience managing enterprise technology sales cycles and partner-led opportunities.
• Experience working across multiple countries or markets is strongly preferred.
• Experience in SaaS, ITSM, ITOM, ITAM, cybersecurity, cloud or adjacent enterprise technology categories is an advantage.

Skills:

• Strong commercial and business-development mindset.
• Ability to build trusted relationships with both partners and internal sales teams.
• Strong understanding of indirect sales and partner economics.
• Ability to identify where a partner can create genuine incremental value.
• Strong pipeline-management and forecasting discipline.
• Excellent communication, presentation and negotiation skills.
• Ability to influence cross-functional teams without direct authority.
• Comfortable operating in a fast-moving, matrixed environment.
• Strong analytical skills and ability to use data to manage partner performance.

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Key Responsibilities:

• Own and execute the scaled demand generation roadmap across the product portfolio
• Build and optimize always-on demand programs across various channels
• Build AI-native and agentic workflows into the demand engine
• Own performance across key demand generation metrics
• Manage and continuously optimize multi-million-dollar budgets
• Partner with Sales and RevOps on lead scoring, qualification, routing, and handoff processes
• Partner with Product Marketing to ensure coordinated campaigns and audience strategies
• Build a rigorous testing and experimentation culture
• Lead and develop a high-performing demand generation team
• Evaluate and help evolve the demand generation martech stack

What Success Looks Like:

• Building a predictable and efficient demand engine
• Converting demand into sales opportunities
• Integrating across products, regions, and channels
• Automating and optimizing the demand engine
• Measuring business outcomes

The Profile We Are Looking For:

• 10+ years of experience in B2B demand generation, growth marketing, or performance marketing
• Significant experience owning scaled demand generation programs and measurable pipeline targets
• Experience managing multi-million-dollar marketing budgets
• Strong understanding of demand generation economics
• Demonstrated experience building or implementing AI-enabled or agentic workflows
• Hands-on experience with marketing automation platforms and CRM platforms
• Experience with intent and account intelligence platforms and conversational marketing platforms
• Strong analytical and partnership skills
• Experience leading and developing demand generation teams

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We're looking for a senior demand generation leader to help build and modernize our scaled demand engine across our product portfolio. As a hands-on operator and builder, you will own the day-to-day demand generation engine across channels, work closely with Revenue Marketing leadership on strategy and prioritization, and help rethink how demand generation should operate in an AI-forward company.

Key Responsibilities:

• Own and execute the scaled demand generation roadmap across our product portfolio
• Build and optimize always-on demand programs across SEM, SEO, AI search/GEO, content syndication, webinars, conversational marketing, lifecycle, nurture, and emerging channels
• Build AI-native and agentic workflows into the demand engine
• Own performance across key demand generation metrics
• Manage and continuously optimize multi-million-dollar budgets
• Partner with Sales, RevOps, Product Marketing, Analytics, and regional marketing teams
• Build a rigorous testing and experimentation culture
• Lead and develop a high-performing demand generation team
• Evaluate and help evolve the demand generation martech stack

What Success Looks Like:

• Predictable in generating qualified pipeline
• Efficient in how budget is deployed
• Stronger at converting demand into sales opportunities
• Integrated across products, regions, and channels
• Increasingly automated and AI-native
• Measured on business outcomes, not activity volume

The Profile We Are Looking For:

• 10+ years of experience in B2B demand generation, growth marketing, or performance marketing
• Significant experience owning scaled demand generation programs and measurable pipeline targets
• Experience managing multi-million-dollar marketing budgets
• Strong understanding of demand generation economics
• Demonstrated experience building or implementing AI-enabled or agentic workflows
• Hands-on experience with marketing automation platforms and CRM platforms
• Experience with intent and account intelligence platforms and conversational marketing platforms
• Strong analytical skills and the ability to independently diagnose performance issues
• Strong partnership skills across Sales, RevOps, Product Marketing, Analytics, and executive stakeholders
• Experience leading and developing demand generation teams

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As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships. This role will be focusing on our Italian and Spanish markets.

Responsibilities:

• Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
• Articulate Value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
• Execute the Sales Process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
• Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
• Hunt & Prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose.

Qualifications:

• Experience that counts: 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory.
• Strategic mindset: Curiosity, collaboration adaptability: you’re open to learning and comfortable navigating change.
• Consultative approach: experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation.
• Strong communicator: you are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs. Proficiency in Spanish and Italian languages is a must.
• Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus.

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You'll advocate multiple Freshworks product lines, and as a brand ambassador, you'll champion our innovative Software-as-a-Service products to make organisations more productive, efficient, and customer-oriented.

Key responsibilities:

• Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
• Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts
• Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points
• Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes
• Use and administer available resources effectively, e.g., steering the business development and presales representatives to reach your individual sales goals
• Provide regular reporting of pipeline and forecasting to the Sales Manager
• Travel to customer locations and customer-focused events regularly
• Educate yourself to become an expert in SaaS products, CRM systems, and our product suite

Qualifications:

• A diploma or Master's degree is desirable
• Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous
• Experience managing the sales cycle from business champion to the C-level
• Showed consistent overachievement of sales goals in a large geographic territory, selling a technical product
• The high degree of customer orientation, negotiation of business terms in line-of-business, procurement teams, and senior management
• Experience managing and closing complex sales cycles; being an expert in managing sales cycles with 60-90+ days
• Highly motivated, with a driven personality and a positive attitude toward sales and CRM products
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Project credibility with knowledge of the customer service domain and the potential of the cloud as a game-changer in the enterprise. Understand complex customer requirements on both a business and technical level
• Fluency in English is a must

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You'll advocate multiple Freshworks product lines, and as a brand ambassador, you'll champion our innovative Software-as-a-Service products to make organisations more productive, efficient, and customer-oriented.

Key responsibilities:

• Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
• Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts
• Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points
• Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes
• Use and administer available resources effectively, e.g., steering the business development and presales representatives to reach your individual sales goals
• Provide regular reporting of pipeline and forecasting to the Sales Manager
• Travel to customer locations and customer-focused events regularly
• Educate yourself to become an expert in SaaS products, CRM systems, and our product suite

Qualifications:

• 7+ years of sales experience, preferably in an outbound/field executive SaaS software sales environment
• Experience managing the sales cycle from business champion to the C-level
• Showed consistent overachievement of sales goals in a large geographic territory, selling a technical product
• High degree of customer orientation, negotiation of business terms in line-of-business, procurement teams, and senior management
• Experience managing and closing complex sales cycles; being an expert in managing sales cycles with 60-90+ days
• Highly motivated, with a driven personality and a positive attitude toward sales and CRM products
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Project credibility with knowledge of the customer service domain and the potential of the cloud as a game-changer in the enterprise

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You will lead the development of reasoning-driven agents, multi-agent orchestration, and outcome-based workflows that directly power autonomous AI capability across our suite of enterprise products. This role is pivotal in establishing engineering standards, scaling backend infrastructure, and mentoring senior engineers as we expand our agentic capabilities at enterprise scale.

Responsibilities:

• Drive Platform & Runtime Architecture: Lead the architectural design and execution of agent runtime orchestration services, focusing on reasoning, planning, tool invocation, and low-latency execution.
• Define API & SDK Standards: Design and establish robust, developer-friendly APIs and SDKs that enable internal engineering teams and external ecosystem partners to build, deploy, and manage complex agent workflows.
• Architect Stateful & Memory Systems: Build and optimize stateful dialog management, shared context systems, and memory services for multi-turn, context-aware autonomous agents.
• Implement Multi-Agent Communication Protocols: Establish scalable agent-to-agent (A2A) communication protocols, coordination patterns, and shared memory spaces for distributed multi-agent workflows.
• Lead Cloud-Native Microservices Migration: Drive the transition toward cloud-native, event-driven backend services using modern microservices, service mesh, and event-streaming architectures.
• Optimize LLM Performance & Cost Efficiency: Design and implement LLM orchestration optimizations,including semantic caching, dynamic batching, token monitoring, and intelligent model routing,to ensure high performance and cost governance.
• Own Integrations & Observability: Direct the implementation of enterprise RAG pipelines, vector database integrations (e.g., Pinecone, Weaviate, FAISS), and deep LangSmith/OpenTelemetry tracing for end-to-end evaluation and visibility.
• Drive Technical Excellence & Mentorship: Establish rigorous standards for automated testing (unit, integration, load), tenant isolation (RBAC, multi-tenancy), and provide technical mentorship to elevate engineering capabilities across the team.

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You will lead the development of reasoning-driven agents, multi-agent orchestration, and outcome-based workflows that directly power autonomous AI capability across our suite of enterprise products. This role is pivotal in establishing engineering standards, scaling backend infrastructure, and mentoring senior engineers as we expand our agentic capabilities at enterprise scale.

Responsibilities:

• Drive Platform & Runtime Architecture: Lead the architectural design and execution of agent runtime orchestration services, focusing on reasoning, planning, tool invocation, and low-latency execution.
• Define API & SDK Standards: Design and establish robust, developer-friendly APIs and SDKs that enable internal engineering teams and external ecosystem partners to build, deploy, and manage complex agent workflows.
• Architect Stateful & Memory Systems: Build and optimize stateful dialog management, shared context systems, and memory services for multi-turn, context-aware autonomous agents.
• Implement Multi-Agent Communication Protocols: Establish scalable agent-to-agent (A2A) communication protocols, coordination patterns, and shared memory spaces for distributed multi-agent workflows.
• Lead Cloud-Native Microservices Migration: Drive the transition toward cloud-native, event-driven backend services using modern microservices, service mesh, and event-streaming architectures.
• Optimize LLM Performance & Cost Efficiency: Design and implement LLM orchestration optimizations,including semantic caching, dynamic batching, token monitoring, and intelligent model routing,to ensure high performance and cost governance.
• Own Integrations & Observability: Direct the implementation of enterprise RAG pipelines, vector database integrations (e.g., Pinecone, Weaviate, FAISS), and deep LangSmith/OpenTelemetry tracing for end-to-end evaluation and visibility.
• Drive Technical Excellence & Mentorship: Establish rigorous standards for automated testing (unit, integration, load), tenant isolation (RBAC, multi-tenancy), and provide technical mentorship to elevate engineering capabilities across the team.

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As a Lead Customer Success Manager, you will own a portfolio of Key and Enterprise customers across North America, serving as a strategic partner to help them maximize the value of their Freshworks investment while driving adoption, retention, and long-term growth.

Responsibilities:

• Own a portfolio of approximately 30-35 Key and Enterprise customers representing $5M-$7M in ARR.
• Build trusted relationships with business, technical, and executive stakeholders.
• Drive adoption, value realization, customer health, retention, and renewal readiness.
• Lead Executive Business Reviews, success planning, and other strategic customer engagements.
• Proactively identify customer risk and coordinate cross-functional teams to drive resolution.
• Partner closely with Account Executives on account strategy, renewals, and expansion opportunities.
• Identify opportunities to deepen customer relationships and expand the value customers receive from Freshworks.
• Collaborate across Product, Engineering, Support, and Professional Services to deliver successful customer outcomes.
• Travel as needed for executive engagements and onsite customer meetings.

Qualifications:

• 5+ years of relevant customer-facing SaaS experience, including experience managing strategic or enterprise customers.
• Demonstrated success driving customer adoption, retention, renewals, and growth.
• Experience building relationships with both technical and business stakeholders, including executives.
• Strong commercial mindset with experience partnering on renewals and expansion.
• Experience leading EBRs/QBRs and navigating complex customer relationships.
• Strong communication, presentation, and cross-functional collaboration skills.
• Proactive, hands-on approach with the ability to navigate multiple priorities.

Additional Information: This is a hybrid position based in our downtown Boston office, with an expectation of working onsite Tuesday through Thursday. Regular travel is required to support executive customer engagements, strategic business reviews, and onsite meetings. The annual base salary range for this position is $108,800 - $134,400 USD.

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As a Lead Customer Success Manager, you will own a portfolio of Key and Enterprise customers across North America, serving as a strategic partner to help them maximize the value of their Freshworks investment while driving adoption, retention, and long-term growth.

Key responsibilities include:

• Owning a portfolio of approximately 30-35 Key and Enterprise customers representing $5M-$7M in ARR
• Building trusted relationships with business, technical, and executive stakeholders
• Driving adoption, value realization, customer health, retention, and renewal readiness
• Leading Executive Business Reviews, success planning, and other strategic customer engagements
• Proactively identifying customer risk and coordinating cross-functional teams to drive resolution
• Partnering closely with Account Executives on account strategy, renewals, and expansion opportunities
• Identifying opportunities to deepen customer relationships and expand the value customers receive from Freshworks
• Collaborating across Product, Engineering, Support, and Professional Services to deliver successful customer outcomes
• Traveling as needed for executive engagements and onsite customer meetings

Qualifications:

• 5+ years of relevant customer-facing SaaS experience, including experience managing strategic or enterprise customers
• Demonstrated success driving customer adoption, retention, renewals, and growth
• Experience building relationships with both technical and business stakeholders, including executives
• Strong commercial mindset with experience partnering on renewals and expansion
• Experience leading EBRs/QBRs and navigating complex customer relationships
• Strong communication, presentation, and cross-functional collaboration skills
• Proactive, hands-on approach with the ability to navigate multiple priorities

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As a Sales Compensation Lead, you will report to the Manager of Sales Finance and be responsible for deriving commissions for direct, indirect, and overlay sales roles globally, including channel partners.

Key Responsibilities:

• Lead discovery sessions with stakeholders to identify business requirements for Xactly modules
• Design and build end-to-end solutions, including complex rule writing, formulas, and logic configuration within Xactly Incent
• Build and manage data pipelines, ETL processes, flat-file transfers, and API integrations using Xactly Connect
• Design, configure, and deploy custom applications using Xactly Extend
• Execute system integration testing and support user acceptance testing
• Evaluate existing Xactly instances to identify inefficiencies and implement process improvements
• Manage transitions to production environments and provide expert-level support
• Create and maintain comprehensive technical documentation

Requirements:

• 5-6 years of hands-on experience with Xactly Incent
• Advanced knowledge of Connect, Reporting, or Extend is highly preferred
• Ability to manage multiple workstreams, meet deadlines, and deliver high-quality results independently
• Good verbal and written communication skills, with a professional presence required to interact with executive-level management
• Strong problem-solving abilities and a methodical approach to troubleshooting complex incentive compensation logic

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The successful candidate will possess a strong securities and corporate governance background, and an analytical and detail-oriented growth mindset, coupled with strong communication skills. The role will also serve as a leader in enterprise risk management and information security compliance, working closely with business leaders on business continuity processes, compliance programs and related disclosures.

Key responsibilities include:

• Advising on a broad range of securities laws and corporate governance matters to ensure compliance with legal requirements and company policies
• Preparing and reviewing periodic reports, earnings materials, proxy statements and other filings required by the SEC and Nasdaq
• Managing the planning and execution of the virtual annual stockholder meeting
• Advising on insider trading and Section 16 issues for directors, officers and other insiders
• Working cross-functionally to assist in preparing Board of Directors and committee meeting materials
• Supporting subsidiary governance and legal entity management operations globally
• Assisting with corporate governance matters, including overall corporate compliance training programs, whistleblower policies, and enterprise risk management initiatives

We offer a competitive salary range of $270,000 - $405,000 per year, depending on experience and qualifications.

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Freshworks is seeking an experienced Commercial Sales Director to lead a team of Commercial Account Executives driving new business revenue within our Commercial customer segment (250-500 employees). Reporting directly to Mark Ripley, VP of Sales of Mid-Market and Commercial, this leader will manage a team of individual contributor sales representatives, with direct responsibility for day-to-day execution, coaching, and performance against pipeline conversion, forecast accuracy, and revenue targets.

Responsibilities

• Lead, coach, and develop a team of Commercial Account Executives, establishing a high bar for performance, accountability, and execution.
• Execute Freshworks’ Commercial sales strategy within your team, aligned with broader North America and company growth objectives.
• Own revenue performance for your team, including pipeline generation, forecasting, deal execution, productivity, and quota attainment.
• Actively participate in and support deals including joining customer calls, reviewing proposals, and helping reps navigate objections and close business.
• Establish strong pipeline inspection and forecasting discipline within your team, providing clear and accurate visibility into performance, risks, and opportunities.
• Recruit, hire, onboard, and retain top sales talent as your team grows.
• Partner closely with Marketing, Solution Engineering, Customer Success, Revenue Operations, and other functions to support your team’s execution.
• Drive consistent use of sales process, methodology, and tools (e.g., Salesforce) across the team.
• Provide ongoing coaching and skill development to reps at all experience levels, from ramping new hires to seasoned individual contributors.
• Foster a positive, high-energy team culture that supports collaboration, accountability, and growth.
• Represent your team within the broader Commercial sales leadership organization and contribute to territory planning, headcount planning, and go-to-market execution.

QUALIFICATIONS

• 8+ years of progressive sales and sales leadership experience, ideally within enterprise or commercial SaaS organizations.
• 3–5 years of sales leadership/management experience, directly managing individual contributor sales representatives.
• Demonstrated success building, coaching, and leading a high-performing sales team.
• Deep understanding of SaaS sales cycles, including prospecting, discovery, demo, procurement, negotiation and closing.
• Proven track record of consistently delivering against revenue targets, both personally as an individual contributor and as a people leader.
• Strong command of pipeline management, forecasting, and sales productivity metrics.
• Demonstrated ability to coach reps of varying experience levels while creating a culture of accountability and high performance.
• Strong communication skills and presence, comfortable engaging with customers and internal stakeholders.
• Ability to operate effectively in a fast-moving environment, balancing team management with hands-on deal support.
• Experience with CRM and sales engagement tools (e.g., Salesforce).
• Experience in a high-growth SaaS environment is highly desirable.

Additional Information The annual base salary range for this position is $177,000 - $194,020 Base Salary. This role is also eligible for variable compensation.

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Freshworks is seeking an experienced Commercial Sales Director to lead a team of Commercial Account Executives driving new business revenue within our Commercial customer segment (250-500 employees). Reporting directly to Mark Ripley, VP of Sales of Mid-Market and Commercial, this leader will manage a team of individual contributor sales representatives, with direct responsibility for day-to-day execution, coaching, and performance against pipeline conversion, forecast accuracy, and revenue targets.

Responsibilities

• Lead, coach, and develop a team of Commercial Account Executives, establishing a high bar for performance, accountability, and execution.
• Execute Freshworks’ Commercial sales strategy within your team, aligned with broader North America and company growth objectives.
• Own revenue performance for your team, including pipeline generation, forecasting, deal execution, productivity, and quota attainment.
• Actively participate in and support deals including joining customer calls, reviewing proposals, and helping reps navigate objections and close business.
• Establish strong pipeline inspection and forecasting discipline within your team, providing clear and accurate visibility into performance, risks, and opportunities.
• Recruit, hire, onboard, and retain top sales talent as your team grows.
• Partner closely with Marketing, Solution Engineering, Customer Success, Revenue Operations, and other functions to support your team’s execution.
• Drive consistent use of sales process, methodology, and tools (e.g., Salesforce) across the team.
• Provide ongoing coaching and skill development to reps at all experience levels, from ramping new hires to seasoned individual contributors.
• Foster a positive, high-energy team culture that supports collaboration, accountability, and growth.
• Represent your team within the broader Commercial sales leadership organization and contribute to territory planning, headcount planning, and go-to-market execution.

QUALIFICATIONS

• 8+ years of progressive sales and sales leadership experience, ideally within enterprise or commercial SaaS organizations.
• 3–5 years of sales leadership/management experience, directly managing individual contributor sales representatives.
• Demonstrated success building, coaching, and leading a high-performing sales team.
• Deep understanding of SaaS sales cycles, including prospecting, discovery, demo, procurement, negotiation and closing.
• Proven track record of consistently delivering against revenue targets, both personally as an individual contributor and as a people leader.
• Strong command of pipeline management, forecasting, and sales productivity metrics.
• Demonstrated ability to coach reps of varying experience levels while creating a culture of accountability and high performance.
• Strong communication skills and presence, comfortable engaging with customers and internal stakeholders.
• Ability to operate effectively in a fast-moving environment, balancing team management with hands-on deal support.
• Experience with CRM and sales engagement tools (e.g., Salesforce).
• Experience in a high-growth SaaS environment is highly desirable.

Success in this role Success in this role means building a high-performing, motivated Commercial sales team that consistently meets or exceeds quota. You will develop reps into stronger sellers, create consistency in pipeline and forecasting accuracy, and build a repeatable sales motion that scales with the team’s growth. Most importantly, you will build a team culture where reps want to stay, grow, and do their best work , turning individual talent into a durable competitive advantage for Freshworks.

ADDITIONAL INFORMATION We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together. The annual base salary range for this position is $197,000 - $283,000 Base Salary. This role is also eligible for variable compensation. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

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Key Responsibilities:

• Prioritize and target accounts using an intent-based approach and various research tools
• Conduct cold outreach to prospects via phone, email, and social selling
• Qualify prospects at all levels, including C-level executives, using BANT and MEDDPICC
• Manage inbound leads from different sources, qualifying in and out for sales
• Create qualified opportunities for the sales organization
• Develop a strong relationship with Account Executives
• Become an expert on Freshworks' product and service offerings and effectively communicate their value to prospects
• Accurately record all interactions and activities in the CRM
• Meet and exceed quarterly quota targets

Qualifications:

• 1-2 years of experience in business development, sales, or a related role
• Experience researching, cold-calling, and qualifying accounts
• Ability to work in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong problem-solving and objection-handling abilities
• Experience facilitating qualifying conversations with prospects
• Self-motivated and target-driven with a passion for achieving results

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As a Business Development Manager with Freshworks, you will play a crucial role in driving revenue through strategic outreach and relationship building. You will identify and conduct outreach with prospects, facilitate qualification calls, and create early-stage pipeline for Freshworks.

Key Responsibilities:

• Prioritise and target accounts using an intent-based approach and various research tools
• Conduct cold outreach to prospects via phone, email, and social selling
• Qualify prospects at all levels, including C-level executives, using BANT and MEDDPICC
• Manage inbound leads from different sources, qualifying in and out for sales
• Create qualified opportunities for the sales organisation
• Develop a strong relationship with Account Executives
• Become an expert on Freshworks' product and service offerings and effectively communicate their value to prospects
• Accurately record all interactions and activities in the CRM
• Meet and exceed quarterly quota targets

Qualifications:

• 1-2 years of experience in business development, sales, or a related role
• Experience researching, cold-calling, and qualifying accounts
• Ability to work in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong problem-solving and objection-handling abilities
• Experience facilitating qualifying conversations with prospects
• Self-motivated and target-driven with a passion for achieving results

Additional Information:

• $53,200 - $66,000 Base Salary
• Eligible for variable compensation
• Multiple options for dental, medical, vision, disability, and life insurances
• ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits
• Adoption and parental leave benefits

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In this role, you will oversee our travel program, supporting travelers across the globe, manage external vendor performance, drive technology implementations, and ensure seamless daily commute service delivery for employees across offices in Chennai, Hyderabad, and Bangalore.

Key Responsibilities

Corporate Travel

• Oversee business travel, accommodations, hotel bookings, and corporate rates.
• Administer daily operations of travel platforms, including configuration, adoption, user support, feature rollouts, and issue resolution.
• Manage relationships with corporate hotel partners and service providers, leading performance reviews, rate negotiations, and escalations.
• Coordinate visa support and immigration assistance with external partners.

Employee Transportation & Fleet Operations

• Manage daily employee transit services, including route optimization, roster utilization, driver safety, and service quality.
• Manage transit services for overseas employees and client meetings.
• Lead implementation, testing, configuration, user onboarding, and operational management of Transport Management Systems.
• Oversee vendor onboarding, contract compliance, and invoice verification.

Operational Excellence, Data & Stakeholder Alignment

• Partner with HR, Finance, Procurement, IT, and Security to resolve operational requirements and policy alignment.
• Track KPIs and present monthly operational reporting to leadership.
• Drive internal employee communications, system training, and ticket resolution processes.

QUALIFICATIONS

• 6 to 8 years of hands-on experience managing corporate travel, employee transportation, and workplace logistics.
• Proven track record in managing large-scale employee transport networks and vendor fleets.
• Strong proficiency with modern travel management platforms like Navan.
• Direct experience implementing or managing Transport Management Systems like SafeTrax.
• Advanced working knowledge of MS Excel / Google Sheets for MIS reporting.
• Solid experience conducting supplier reviews, rate negotiations, and SLA monitoring.

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At Freshworks, we don’t just ship software,we shape it to be fast, reliable, and refreshingly simple. As a Staff Full Stack Engineer (IC4), you will architect the end-to-end systems that drive our global SaaS products, balancing complex distributed backend infrastructure with highly responsive, scalable frontend applications. You will lead cross-functional technical strategies, champion engineering excellence across teams, and mentor engineers to level up our entire platform ecosystem.

Impact You Can Create:

• E2E Platform Evolution: Own and scale foundational full-stack architectures capable of handling millions of transactions while delivering seamless, high-performance web experiences globally.
• Technical Guidance (IC4): Act as a technical compass across multiple engineering tracks, translating ambiguous product visions into resilient, modular high-level and low-level designs.
• Engineering Multiplier: Foster a culture of excellence by leading deep-dive code reviews, mentoring junior/mid-level systems engineers, and introducing modern architectural patterns.
• AI-Powered Efficiency: Pioneer the integration of modern AI tools (e.g., GitHub Copilot) into the daily full-stack development workflow to accelerate delivery without sacrificing technical depth.

Roles & Responsibilities (R&R):

• Full-Stack Architecture: Architect, build, and maintain scalable backend microservices and extensible REST APIs paired with intuitive, modular frontend application layers.
• Full Lifecycle Ownership: Own the entire software development lifecycle,from gathering functional/non-functional requirements and data modeling to deployment, automation, and production support.
• Code & Design Optimization: Write clean, modular, and testable code optimized for browser rendering efficiency, database execution performance, and space/time complexity.
• Production Governance: Ensure backend and frontend systems are tuned for high availability (99.99%+), multi-tenant fault tolerance, security compliance, and deep observability.
• Cross-Functional Partnership: Collaborate closely with Product Managers, UI/UX designers, and Site Reliability Engineers (SREs) to ship highly localized, value-driven capabilities fast.
• Root-Cause Analysis: Troubleshoot complex full-stack performance bottlenecks in production, from slow database queries to state-management memory leaks.
• Mentorship & Best Practices: Lead architectural reviews, establish development roadmaps, mentor 2–4 engineers, and actively drive OOPS and SOLID design principles across the org.

QUALIFICATIONS:

• Computer Science Foundations: Expert-level grasp of Data Structures & Algorithms (DSA), time/space complexity trade-offs, and Object-Oriented Design (OOD) anchored in SOLID principles.
• System Design (HLD & LLD): Proven capability to design scalable, highly available, and fault-tolerant end-to-end multi-tenant systems, including APIs, web architectures, schemas, and data models.
• Distributed Infrastructure Stack: Solid exposure to RDBMS, NoSQL, caching strategies, microservices architecture, and distributed queuing systems.
• Modern Web Ecosystems: Strong understanding of frontend engineering paradigms, including component lifecycles, state management, and client-side performance optimization.
• Cloud & DevOps Practice: Hands-on experience working with CI/CD automation pipelines, DevOps tooling, and cloud infrastructure platforms (AWS or GCP).
• AI Tool Fluency: Practical exposure and experience using generative AI tools to improve day-to-day coding efficiency and technical exploration.
• Technical Communication: Exceptional logical reasoning with the ability to clearly articulate complex technical thought processes and designs to both engineers and executives.

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We are looking for a Business Development Manager to join our outbound sales team. The role will focus on building pipeline through proactive prospecting, engaging target accounts, qualifying opportunities, and creating meaningful conversations with potential customers. This is a high-activity, outbound-focused role for someone who enjoys prospecting, is comfortable picking up the phone, and can engage prospects effectively across multiple channels.

Key Responsibilities:

• Drive outbound prospecting across target accounts and personas through cold calls, emails, LinkedIn, and other channels.
• Research accounts and identify relevant decision-makers and influencers.
• Manage and follow up on inbound leads, qualifying them based on business need, fit, and buying intent.
• Execute structured email and calling sequences to generate meetings and sales opportunities.
• Build and maintain a healthy pipeline of qualified prospects.
• Personalize outreach based on account research, industry, business challenges, and relevant use cases.
• Work closely with Account Executives to qualify and hand over sales opportunities.
• Maintain accurate prospect, activity, and pipeline information in the CRM.
• Track outreach performance and continuously improve messaging, targeting, and conversion rates.
• Stay updated on target markets, industries, competitors, and customer pain points.

QUALIFICATIONS: What We're Looking For:

• 1–4 years of experience in B2B sales, business development, inside sales, or SaaS sales.
• Hands-on experience in outbound prospecting and lead generation.
• Strong experience with cold calling and email outreach.
• Experience managing and converting inbound leads.
• Comfortable researching accounts and identifying decision-makers.
• Experience using outbound and sales intelligence tools such as LinkedIn Sales Navigator, Lusha, Apollo, ZoomInfo, 6sense, Outreach, Salesloft, HubSpot, or similar platforms.
• Strong verbal and written communication skills.
• Ability to work in a target-driven, high-velocity sales environment.
• Strong ownership, curiosity, persistence, and a hunter mindset.
• Must be open to work in night shift

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As a Principal Solutions Engineer, you will support the growth of Freshworks in the Netherlands, playing a critical role as a technical expert who helps the Dutch team close new business opportunities and consult on strategic prospects and accounts. You will utilise your strong technical, business, and customer skills to provide deep technical consultation to prospects and customers, supporting sales and channel goals.

Key responsibilities:

• Provide thought leadership to prospects and customers
• Act as a trusted advisor through all stages of the sales cycle
• Lead large deal conversations and help close large deals
• Mentor regional solution engineering organisations
• Collaborate with partners to develop joint solutions
• Participate in pre-sales efforts, including technical sales presentations and proof-of-concept engagements

Qualifications:

• Minimum 10 years of relevant experience in technical solution engineering, preferably in ITIL/ITSM domain or SaaS/software product environments
• Experience with ITSM/ITIL methodologies and cloud-based infrastructure
• Excellent senior customer stakeholder and internal communication skills
• Experience working on complex sales cycles in mid-market and enterprise business segments

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To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth.

Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions.

Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

About the Role

We are looking for a Business Development Manager to join our outbound sales team. The role will focus on building pipeline through proactive prospecting, engaging target accounts, qualifying opportunities, and creating meaningful conversations with potential customers.

This is a high-activity, outbound-focused role for someone who enjoys prospecting, is comfortable picking up the phone, and can engage prospects effectively across multiple channels.

Key Responsibilities

• Drive outbound prospecting across target accounts and personas through cold calls, emails, LinkedIn, and other channels.
• Research accounts and identify relevant decision-makers and influencers.
• Manage and follow up on inbound leads, qualifying them based on business need, fit, and buying intent.
• Execute structured email and calling sequences to generate meetings and sales opportunities.
• Build and maintain a healthy pipeline of qualified prospects.
• Personalize outreach based on account research, industry, business challenges, and relevant use cases.
• Work closely with Account Executives to qualify and hand over sales opportunities.
• Maintain accurate prospect, activity, and pipeline information in the CRM.
• Track outreach performance and continuously improve messaging, targeting, and conversion rates.
• Stay updated on target markets, industries, competitors, and customer pain points

QUALIFICATIONS:

• 4+ years of experience in B2B sales, business development, outbound sales, or SaaS.
• Demonstrated experience in outbound prospecting and pipeline generation.
• Strong cold calling, email outreach, and social selling skills.
• Experience prospecting into mid-market and/or enterprise accounts.
• Strong understanding of account research, persona mapping, ABM, and multi-threading.
• Experience working with Account Executives to create and progress qualified opportunities.
• Proficiency with tools such as LinkedIn Sales Navigator, Apollo, Lusha, ZoomInfo, 6sense, Outreach, Salesloft, HubSpot, or similar.
• Strong analytical and problem-solving skills with the ability to use data to improve prospecting outcomes.
• Excellent communication, influencing, and stakeholder engagement skills.
• Highly self-motivated with strong ownership and a consistent hunter mentality.
• Ability to operate independently in a fast-paced, target-driven environment.

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We're looking for a Director, Digital Experience to lead how customers discover, evaluate, and engage with Freshworks through our website. You'll shape the web experience roadmap, lead designers and program managers, and partner with engineering to deliver better customer journeys and measurable business results.

Responsibilities

Web Experience and Roadmap

• Set the web roadmap and decide what to tackle next. Use customer needs and performance data to weigh improvements, redesigns, migrations, and localized experiences.
• Review designs with content and engineering partners. Make sure pages are easy to use and reflect the brand, with accessibility and conversion considered during design.
• Agree on web priorities with Web Revenue, Product Marketing, Demand Generation, and Marketing Operations. Turn campaign and product plans into work the team can deliver.

Program Delivery and Scrum

• Own request intake. Before work enters a sprint, confirm the problem, required content and assets, acceptance criteria, and the person who can approve it. Check template reuse, CMS constraints, and technical feasibility with engineering before committing.
• Run sprint planning, backlog refinement, standups, reviews, and retrospectives with design and engineering. Keep commitments visible, remove blockers, and follow up on changes agreed in retrospectives.
• Track work through design, content development, QA, and launch. Flag dependencies or capacity problems early, explain the trade-offs, and get decisions from the right people.

Team Leadership

• Manage the designers and program managers. Set goals, give regular coaching and performance feedback, and keep workloads realistic.
• Stay involved in major projects and help design, engineering, and marketing resolve problems that slow delivery.

Web Operations and Continuous Improvement

• Run CMS and publishing operations. Keep content models, templates, and review steps documented so people know what they can publish and who needs to approve it.
• Agree on who signs off on each release and coordinate user acceptance testing (UAT). Decide which issues block launch and which can follow. Check accessibility, responsiveness, performance, and tracking with engineering, then verify critical journeys on the live site.
• Choose experiments with conversion and analytics partners, review the results, and then use them to decide what to do next. Track delivery time and rework alongside website performance.
• Partner with design and engineering to test AI-assisted workflows that improve planning, creative exploration, and delivery.
• Use automation and AI tools when they save time or reduce mistakes. Keep human review and data safeguards in place.

Qualifications

• Experience owning a company website or leading web programs in enterprise B2B SaaS, including work that spans design, engineering, and marketing.
• Experience managing designers and program managers, including regular coaching, performance feedback, and workload planning.
• Ability to turn unclear requests into workable plans and spot dependencies before they cause delays.
• Experience building and improving workflows in Airtable or comparable work-management platforms; Airtable experience preferred.
• Experience running Scrum or a similar agile process with designers and engineers. You can explain what you changed when the process wasn't helping the team deliver.
• Good design judgment and the ability to give useful feedback. Experience using customer data and test results to decide whether a web change worked.
• Hands-on experience with CMS content models, publishing and web UAT. You can work through production or quality problems with engineering and understand web integrations, accessibility, and page performance.
• Clear communication with technical teams and senior stakeholders, especially when scope, timing, or resourcing needs to change.

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As a Staff Engineer, you will set technical direction across our marketing engineering teams and stay closely involved in implementation. You will identify gaps in our systems, build substantial proof of concepts, and lead architectural changes that improve how we deliver and operate our platforms.

Responsibilities:

• Set Full Stack Architectural Direction: Define how our web applications, backend services, CMS platforms, and cloud infrastructure should evolve together.
• Lead Proof of Concepts: Autonomously investigate ambitious ideas and build working prototypes to find out whether an approach will work.
• Find and Solve Systemic Problems: Identify gaps and recurring bottlenecks across our platforms.
• Build Shared Tools: Develop reusable modules, internal tools, and reference implementations that solve problems across teams.
• Collaborate with International Teams: Work closely with engineering and cross-functional partners across time zones.
• Coach Engineers and Technical Leads: Help lead engineers work through architectural decisions and guide their teams.
• Set Engineering Standards: Use code and design reviews to improve maintainability, testing, and operational reliability across teams.
• Lead AI Use Across the Team: Build and improve AI workflows for investigation, prototyping, and production work.
• Shape Technical Priorities: Bring architectural risks and opportunities to engineering and business leaders.

QUALIFICATIONS:

• Architecture and Problem Solving: Experience designing and evolving systems used by multiple teams.
• JavaScript and TypeScript: Deep language knowledge and strong experience with React and Next.js.
• Node.js and Backend Systems: Hands-on experience building secure APIs, integrating services, and managing asynchronous processing.
• HTML and CSS: Strong knowledge of semantic markup, DOM and Web APIs, modular CSS, and responsive layouts.
• CMS and Content Platforms: Experience with headless CMS architecture, content modeling, and CMS or DAM integrations.
• Cloud Infrastructure and Tooling: Expertise with AWS, CI/CD pipelines, infrastructure as code, and observability.
• Accessibility and Quality: Strong understanding of accessible UI patterns, including keyboard navigation, focus management, and assistive technology testing.
• AI Engineering and Automation: Extensive hands-on experience with coding agents, LLM APIs, and automated engineering workflows.
• Technical Communication: Ability to represent engineering in discussions with senior leaders.

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Your work will directly result in:

• Massive Scale & Reliability: Architecting and deploying robust ML APIs and pipelines capable of serving millions of requests with ultra-low latency and unwavering reliability.
• Engineering Excellence: Setting the gold standard for ML Engineering practices, MLOps, and system design across the organization.
• Accelerated AI Innovation: Transforming theoretical models into high-performance, production-grade systems, directly shrinking the time-to-market for complex ML business solutions.
• Cross-Organizational Multiplier: Acting as a strategic technical anchor, influencing cross-product architects, leading POCs, and mentoring teams to ensure tight technical alignment across all engineering groups.

Responsibilities:

• End-to-End Pipeline Architecture: Architect, build, and manage comprehensive, highly scalable ML pipelines covering data pre-processing, model generation, automated deployment, cross-validation, and active feedback loops.
• ML Algorithm Implementation: Partner deeply with Data Scientists to translate complex, theoretical ML models and algorithms into high-performance, production-grade code.
• High-Performance Service Delivery: Design, develop, and deploy highly extensible ML API services rigorously optimized for low latency and massive scalability.
• Operational Intelligence & Observability: Devise and build advanced monitoring capabilities to track both engineering system health and ML model performance metrics (drift, accuracy, etc.) over the long term.
• Strategic Innovation & Architecture: Architect solutions from scratch, leading Proof of Concept (POC) initiatives across various tech stacks to validate optimal solutions for complex business challenges.
• Technical Leadership & Execution: Own the full lifecycle of feature delivery autonomously,from requirement gathering with product stakeholders to final deployment,while collaborating with cross-product architects to drive platform adoption.

Qualifications:

• Experience: 9+ years of progressive, highly relevant experience in software engineering and machine learning development.
• Production Excellence: A proven, demonstrable track record of successfully architecting, building, and productionizing complex Machine Learning solutions at an enterprise scale.
• MLOps Mastery: Deep, practical experience with modern MLOps practices, ensuring seamless, automated, and secure model transitions from development and training into production environments.
• Education: A Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Mathematics, or a related quantitative field.

Skills:

• Core Programming: Expert-level Object-Oriented Programming (OOP) expertise in Python and Java.
• ML & Deep Learning Frameworks: Mastery of industry-standard ML libraries and Deep Learning frameworks, including PyTorch, Keras, TensorFlow, and TFServing.
• Foundational Engineering: Deep, advanced understanding of Data Structures, Algorithms (DSA), and complex, distributed System Design.
• Cloud & Infrastructure: Hands-on knowledge and proficiency with Cloud infrastructure and services (AWS highly preferred) for large-scale data processing and ML model hosting.
• Analytical Problem Solving: Exceptional analytical and debugging skills with a relentless focus on algorithmic optimization, resource efficiency, and resolving bottlenecks in distributed systems.

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Responsibilities:

• Lead the revenue close process and serve as second reviewer on revenue reconciliations and disclosures
• Identify items that need technical accounting input and escalate them to the technical accounting team
• Maintain a materiality and escalation framework that defines which items stop at first review, which require second review, and which require final review
• Work with finance, IT, Billing, Sales Ops, and Data leaders on multi-quarter revenue transformation programs
• Represent revenue accounting and the close in design discussions, providing input on requirements, process flows, and impacts on review and controls
• Help drive adoption and change management across the US and India teams
• Partner with the India managers to set review standards, checklists, and escalation thresholds
• Coordinate with FP&A on revenue forecasting and budget-to-actual variance explanations
• Own execution and documentation of revenue-related close controls
• Mentor and develop revenue accountants and analysts

Qualifications:

• Bachelor's degree in Accounting or Finance; CPA a plus
• 8+ years of progressive revenue accounting or revenue operations experience
• Experience contributing to multi-quarter system implementations and process transformation projects
• Working knowledge of AI and automation as applied to finance and accounting
• Ability to influence senior stakeholders and work across finance, IT, and business teams
• Familiarity with SOX controls and working with auditors

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Stationed within the AMER Customer Success organization, this role is responsible for driving operational excellence and executing key Customer Success programs and initiatives across the region. The Program Manager partners closely with AMER Customer Success leadership, the Customer Success Center of Excellence (CoE), and cross-functional teams to coordinate regional programs, streamline operations, improve data quality, and enable consistent execution across the business.

Core Focus Areas:

• Reporting to the Senior Director - Customer Success to partner closely with AMER’s leadership team and the Customer Success Center of Excellence (CoE) to execute regional Customer Success priorities and programs.
• Drive operational consistency across the AMER Customer Success organization.
• Coordinate cross-functional initiatives and ensure timely execution.
• Manage internal communications and lead regional operational cadences
• Support forecasting processes, risk reviews, and operational reporting.
• Continuously identify opportunities to improve team efficiency.

Essential Duties & Responsibilities:

• Partner with the Customer Success Center of Excellence (CoE) to execute Customer Success initiatives and programs across the AMER region.
• Lead biweekly regional customer risk review meetings, ensuring risks are tracked, actioned, and communicated to leadership.
• Manage and distribute the weekly Customer Success newsletter to keep the organization informed on key updates, initiatives, and announcements.
• Create and maintain the monthly Customer Success All Hands presentation deck, partnering with leaders to collect updates and prepare meeting content.
• Coordinate and administer the CSM Awards program, including nominations, communications, and recognition.
• Support the quarterly forecasting process by validating churn data, identifying discrepancies, and improving data hygiene to help ensure the organization remains on track to achieve retention targets.
• Manage Customer Success communications, documentation, and knowledge resources.
• Collaborate with cross-functional teams to improve operational processes and execution.
• Take ownership of additional operational projects and cross-functional initiatives based on evolving business priorities.

QUALIFICATIONS:

• Bachelor's degree in Business, Project Management, Information Systems, or a related field preferred.
• 5+ years of combined experience in Customer Success and Project/Program Management in the SaaS industry.
• Experience coordinating cross-functional initiatives and driving projects from planning through execution.
• Experience supporting leadership teams with operational planning, reporting, communications, and program coordination.
• Experience managing recurring operational cadences such as forecasting, team meetings, or leadership communications.
• Experience creating executive-ready presentations, documents, dashboards, and reports.

Skills & Requirements:

• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• PMP certification preferred.
• Excellent written and verbal communication skills.
• Highly detail-oriented with strong analytical skills and a passion for maintaining accurate data and operational excellence.
• Comfortable analyzing business metrics, validating data, and supporting forecasting processes.
• Ability to collaborate effectively across Customer Success, Revenue Operations, Enablement, Sales, and other cross-functional teams.
• Self-motivated and proactive, with the ability to work independently and identify opportunities for improvements.
• Strong facilitation and meeting management skills, including leading recurring operational meetings and driving accountability for action items.
• Advanced proficiency using AI to save manual effort and time and improve efficiencies.
• Familiarity with business intelligence and reporting tools such as Power BI, Tableau, or Looker is a plus.
• Adaptable and comfortable with ambiguity and taking ownership of new initiatives and operational projects as business priorities evolve.

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As an Enterprise Account Executive, you will play a key role in driving growth and closing complex sales deals within your territory. You’ll own and develop new strategic and enterprise accounts, strengthen relationships with existing customers, and use your SaaS expertise to connect with C-level executives and technical decision-makers.

Responsibilities:

• Execute territory strategies to win new enterprise business, expand market presence, and consistently exceed growth targets.
• Lead the full sales cycle from prospecting to negotiation and closure while surpassing revenue goals.
• Build trusted relationships with C-level executives by understanding their business challenges, tailoring industry-relevant use cases, and delivering outcome-driven value conversations.
• Partner cross-functionally with Business Development, Pre-Sales, Marketing, Implementations, Billing, and Deal Desk to deliver seamless customer experiences.
• Develop and maintain a robust, high-quality pipeline with accurate forecasting and complete opportunity tracking.

Qualifications:

• 8 to 10+ years in quota-carrying, closing SaaS sales roles focused on enterprise accounts, with a strong track record of consistently meeting or exceeding revenue goals.
• Proven ability to navigate complex, medium-to-long enterprise sales cycles, foster trusted relationships with both technical and executive stakeholders, and deliver measurable business outcomes.
• Skilled in prospecting, pipeline management, and accurate forecasting, ensuring a consistent flow of opportunities and predictable results.
• Strong solution-selling skills with the ability to listen, understand diverse customer challenges, and position software solutions that enhance productivity, engagement, and ROI.

Additional Information:

• The annual base salary range for this position is $127,800 , $183,655 USD + Variable Compensation.
• Freshworks offers multiple options for dental, medical, vision, disability and life insurances, equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits.

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As an Enterprise Account Executive, you will play a key role in driving growth and closing complex sales deals within your territory. You’ll own and develop new strategic and enterprise accounts, strengthen relationships with existing customers, and use your SaaS expertise to connect with C-level executives and technical decision-makers.

Responsibilities:

• Execute territory strategies to win new enterprise business, expand market presence, and consistently exceed growth targets.
• Lead the full sales cycle from prospecting to negotiation and closure while surpassing revenue goals.
• Build trusted relationships with C-level executives by understanding their business challenges, tailoring industry-relevant use cases, and delivering outcome-driven value conversations.
• Partner cross-functionally with Business Development, Pre-Sales, Marketing, Implementations, Billing, and Deal Desk to deliver seamless customer experiences.
• Develop and maintain a robust, high-quality pipeline with accurate forecasting and complete opportunity tracking.

Qualifications:

• 8 to 10+ years in quota-carrying, closing SaaS sales roles focused on enterprise accounts, with a strong track record of consistently meeting or exceeding revenue goals.
• Proven ability to navigate complex, medium-to-long enterprise sales cycles, foster trusted relationships with both technical and executive stakeholders, and deliver measurable business outcomes.
• Skilled in prospecting, pipeline management, and accurate forecasting, ensuring a consistent flow of opportunities and predictable results.
• Strong solution-selling skills with the ability to listen, understand diverse customer challenges, and position software solutions that enhance productivity, engagement, and ROI.

Additional Information: The annual base salary range for this position is $127,800 , $183,655 USD + Variable Compensation. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.

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As a Account Executive - Strategic, you will play a key role in driving growth and closing complex sales deals within your territory. You'll own and develop new strategic and enterprise accounts, strengthen relationships with existing customers, and use your SaaS expertise to connect with C-level executives and technical decision-makers.

Responsibilities:

• Execute territory strategies to win new enterprise business and exceed growth targets
• Lead the full sales cycle from prospecting to negotiation and closure
• Build trusted relationships with C-level executives and deliver outcome-driven value conversations
• Partner with Business Development, Pre-Sales, Marketing, and other teams to deliver seamless customer experiences
• Develop and manage a robust pipeline with accurate forecasting and complete opportunity tracking

Qualifications:

• 8-10+ years in quota-carrying, closing SaaS sales roles focused on enterprise accounts
• Proven ability to navigate complex enterprise sales cycles and deliver measurable business outcomes
• Skilled in prospecting, pipeline management, and accurate forecasting
• Strong solution-selling skills with the ability to listen and understand diverse customer challenges

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As a Account Executive - Strategic, you will play a key role in driving growth and closing complex sales deals within your territory. You'll own and develop new strategic and enterprise accounts, strengthen relationships with existing customers, and use your SaaS expertise to connect with C-level executives and technical decision-makers.

Responsibilities:

• Execute territory strategies to win new enterprise business and exceed growth targets.
• Lead the full sales cycle from prospecting to negotiation and closure.
• Build trusted relationships with C-level executives by understanding diverse business challenges and delivering outcome-driven value conversations.
• Partner with Business Development, Pre-Sales, Marketing, Implementations, Billing, and Deal Desk to deliver seamless customer experiences.
• Develop and manage a robust, high-quality pipeline with accurate forecasting and complete opportunity tracking.

Qualifications:

• 8 to 10+ years in quota-carrying, closing SaaS sales roles focused on enterprise accounts.
• Proven ability to navigate complex, medium-to-long enterprise sales cycles and foster trusted relationships with technical and executive stakeholders.
• Skilled in prospecting, pipeline management, and accurate forecasting.
• Strong solution-selling skills with the ability to listen, understand diverse customer challenges, and position software solutions.

Additional Information:

• The annual base salary range for this position is $127,800 , $183,655 USD + Variable Compensation.
• Freshworks offers multiple options for dental, medical, vision, disability and life insurances, equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits.

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As a driven, commercially minded Mid-Market Account Manager, you will own and grow a portfolio of existing customers, uncover new opportunities, and help businesses get even more value from Freshworks. You will be part trusted advisor, part strategic problem-solver, and part dealmaker , building relationships that last while delivering results that matter.

Responsibilities

• Own your business: Take ownership of a portfolio of mid-market customers, driving revenue through renewals, upsells, and cross-sells while consistently working toward ambitious sales targets.
• Find the next big opportunity: Go beyond the initial sale to uncover new use cases, expand into additional teams, and identify opportunities to grow customer relationships.
• Build relationships that open doors: Connect with decision-makers and executives, understand their business priorities, and become a trusted partner they turn to for solutions.
• Drive deals from start to finish: Lead discovery, navigate complex sales conversations, build compelling business cases, negotiate, and close opportunities.
• Turn customer challenges into business wins: Show customers how Freshworks can solve real problems, improve efficiency, and deliver measurable value.
• Stay ahead of the game: Build and maintain a healthy expansion pipeline, forecast accurately, and take a proactive approach to hitting your numbers.
• Win together: Partner with Customer Success, Marketing, Product, and other teams to create a seamless customer experience and unlock new growth opportunities.
• Travel as needed to strengthen customer relationships and create meaningful in-person connects.

Qualifications

• 5+ years of experience in SaaS sales, account management, or solution-based selling, with a demonstrated track record of achieving or exceeding revenue targets.
• A growth mindset: You don't just manage accounts , you look for ways to expand them, uncovering opportunities and turning conversations into revenue.
• Strong commercial instincts: You're comfortable owning a number, managing a pipeline, forecasting, and navigating complex sales cycles.
• Executive presence: You can confidently engage senior stakeholders, ask the right questions, and connect business challenges to solutions that deliver value.
• A consultative selling style: You know how to listen, challenge assumptions, and build trust while moving opportunities forward.
• A collaborative, adaptable approach: You thrive in a fast-moving environment, embrace change, and know the best wins often come from teamwork.
• Bonus points if you've worked with CRM, employee experience (EX), customer experience (CX), or IT service management (ITSM) solutions.

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We're looking for a driven, commercially minded Mid-Market Account Manager who knows how to turn strong partnerships into meaningful business growth. In this role, you'll own and grow a portfolio of existing customers, uncover new opportunities, and help businesses get even more value from Freshworks.

Responsibilities

• Own your business: Take ownership of a portfolio of mid-market customers, driving revenue through renewals, upsells, and cross-sells while consistently working toward ambitious sales targets.
• Find the next big opportunity: Go beyond the initial sale to uncover new use cases, expand into additional teams, and identify opportunities to grow customer relationships.
• Build relationships that open doors: Connect with decision-makers and executives, understand their business priorities, and become a trusted partner they turn to for solutions.
• Drive deals from start to finish: Lead discovery, navigate complex sales conversations, build compelling business cases, negotiate, and close opportunities.
• Turn customer challenges into business wins: Show customers how Freshworks can solve real problems, improve efficiency, and deliver measurable value.
• Stay ahead of the game: Build and maintain a healthy expansion pipeline, forecast accurately, and take a proactive approach to hitting your numbers.
• Win together: Partner with Customer Success, Marketing, Product, and other teams to create a seamless customer experience and unlock new growth opportunities.
• Travel as needed to strengthen customer relationships and create meaningful in-person connections.

Qualifications

• 5+ years of experience in SaaS sales, account management, or solution-based selling, with a demonstrated track record of achieving or exceeding revenue targets.
• A growth mindset: You don't just manage accounts , you look for ways to expand them, uncovering opportunities and turning conversions into revenue.
• Strong commercial instincts: You're comfortable owning a number, managing a pipeline, forecasting, and navigating complex sales cycles.
• Executive presence: You can confidently engage senior stakeholders, ask the right questions, and connect business challenges to solutions that deliver value.
• A consultative selling style: You know how to listen, challenge assumptions, and build trust while moving opportunities forward.
• A collaborative, adaptable approach: You thrive in a fast-moving environment, embrace change, and know that the best wins often come from teamwork.
• Bonus points if you've worked with CRM, employee experience (EX), customer experience (CX), or IT service management (ITSM) solutions.

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As a Mid-Market Account Executive, you'll partner with mid-sized businesses (500 - 1,000 employees) to enhance their employee experience (EX) with thoughtful, human-centered solutions. You'll guide customers through the buying journey with a consultative approach, connecting their needs with the tools that empower teams, streamline onboarding, and support IT service management.

Key Responsibilities:

• Be a Trusted Advisor: Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement, and offer tailored solutions that drive real impact.
• Drive Smart Growth: Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery.
• Navigate with Empathy: Work closely with buying teams, creating trust and clarity throughout the decision-making process.
• Own the Deal: Manage and close mid-sized opportunities with confidence, from negotiation through final agreement.
• Collaborate Across Teams: Partner with Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer.

Qualifications:

• 3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships.
• A natural communicator who knows how to listen deeply, ask the right questions, and drive value.
• Solid understanding of SaaS platforms , bonus points if you've worked with employee experience (EX) solutions.
• Comfortable working in a fast-paced, evolving environment where your ideas are valued.
• A consultative, adaptable, and thoughtful approach , you're strategic but also hands-on when needed.

Additional Information: This is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our Downtown Boston, MA office. The annual base salary range for this position is $100,000 - $130,000. This role is eligible for a target bonus and operates under a 50/50 pay mix (50% base salary, 50% variable compensation).

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As a Mid-Market Account Executive, you'll partner with mid-sized businesses (500 - 1,000 employees) to enhance their employee experience (EX) with thoughtful, human-centered solutions. You'll guide customers through the buying journey with a consultative approach, connecting their needs with tools that empower teams, streamline onboarding, and support IT service management.

Key Responsibilities:

• Be a Trusted Advisor: Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement, and offer tailored solutions that drive real impact.
• Drive Smart Growth: Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery.
• Navigate with Empathy: Work closely with buying teams, creating trust and clarity throughout the decision-making process.
• Own the Deal: Manage and close mid-sized opportunities with confidence, from negotiation through final agreement.
• Collaborate Across Teams: Partner with Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer.

Qualifications:

• 3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships.
• A natural communicator who knows how to listen deeply, ask the right questions, and drive value.
• Solid understanding of SaaS platforms; bonus points if you've worked with employee experience (EX) solutions.
• Comfortable working in a fast-paced, evolving environment where your ideas are valued.
• A consultative, adaptable, and thoughtful approach.

Additional Information: This is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters. The annual base salary range for this position is $100,000 - $150,000 USD. This role is eligible for a target bonus and operates under a 50/50 pay mix (50% base salary, 50% variable compensation).

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This is a pivotal, high-impact individual contributor role focused on driving rapid channel expansion, joint go-to-market strategy, and enterprise revenue growth across the UK and European region. As a Channel Sales Manager, you will be responsible for hunting, building, and scaling our Systems Integrator (SI) and Managed Service Provider (MSP) ecosystem.

Key Responsibilities:

• Partner Recruitment & Practice Building: Identify, target, and sign regional/large SIs and MSPs, and drive full-spectrum partner engagement.
• Enablement, Co-Sell & Program Governance: Design, roll out, and execute structured co-sell frameworks and joint go-to-market strategies.
• Pipeline & Enterprise Revenue Ownership: Own a post-ramp annual productivity target of ~$2M+, driving joint GTM strategy, pipeline growth, and enterprise revenue.

QUALIFICATIONS:

• 7+ Years in SaaS Channel & Alliances: Proven track record in channel management, SI/MSP recruitment, joint GTM execution, or alliance development.
• Full-Spectrum GTM Mastery: Hands-on experience executing sell to, sell through, and sell with motions.
• Onboarding & Enablement Innovation: Demonstrated track record of designing partner enablement programs.

ADDITIONAL INFORMATION: At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity.

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As a Senior Manager - Program Management, you will be part of the R&D Ops team, partnering with Product, Engineering, and GTM teams to ensure a consistent, scalable framework for taking products from readiness through launch. You will lead a team and report to the Sr. Director, R&D and Ops.

Key responsibilities:

• Design, build, and own the Launch Readiness process end-to-end
• Lead and develop a team, setting direction and building out the function's structure and responsibilities
• Work with functional business owners to rapidly assess business needs and translate requirements into deliverables and timelines
• Develop and manage detailed plans that account for requirements, constraints, dependencies, and resources
• Drive successful execution of deliverables against milestones and objectives

Requirements:

• 8-10 years of operations and program/project management experience
• Proven experience standing up a new process or program from scratch
• Self-starter who thrives on ambiguity and is relentless about clearing obstacles
• Exceptional verbal and written communication skills
• Strong people skills, with a distinctive ability to motivate and align both direct reports and cross-functional partners

Benefits:

• Annual base salary range: $203,000 - $251,000
• Target bonus
• Multiple options for dental, medical, vision, disability, and life insurance
• Equity + ESPP
• Flexible PTO
• Flexible spending
• Commuter benefits
• Wellness benefits
• Adoption and parental leave benefits

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We are seeking a high-velocity, customer-centric Senior Account Executive to join our fast-growing, high-performance global sales team. In this critical mid-market/SMB role, you will sit at the intersection of incoming market demand and proactive expansion, capitalizing on a steady stream of marketing-qualified leads and high-value channel partner opportunities to drive predictable revenue velocity.

Roles & Responsibilities

• Full Lifecycle Funnel Ownership: Own and orchestrate the entire sales cycle from initial qualification to deal closure.
• Inbound & Partner Opportunity Conversion: Rapidly engage, qualify, and convert premium inbound leads and partner-registered opportunities.
• Tailored Executive Presentations: Deliver compelling, ROI-focused product demonstrations that showcase the platform's unique value proposition.
• Precision Forecasting & Pipeline Hygiene: Maintain strict pipeline management and generate accurate revenue forecasts.
• Early Account Expansion: Identify immediate upsell and cross-sell expansion opportunities within newly acquired accounts.
• Cross-Functional Synergy: Collaborate closely with the Marketing team, Sales Development Representatives, and Customer Success and Product teams.
• Continuous Sales Excellence: Continuously refine objection-handling techniques and master advanced sales methodologies.

Impact You Can Create

• Accelerate International Revenue: Expand our market share and brand presence within the highly competitive North American region.
• Optimize Funnel Velocity: Shorten sales cycles and minimize pipeline stagnation.
• Shape Product & Marketing Strategy: Provide strategic feedback to align corporate marketing campaigns and product roadmaps with the evolving needs of the SMB market.

Qualifications

• Experience Baseline: 3 to 7 years of demonstrable success as a quota-carrying Account Executive in a B2B SaaS environment.
• Global Market Experience: Documented experience managing and closing deals with clients based in the North American geography.
• Operational Shift Alignment: Flexibility and willingness to work in specialized shifts aligned with regional North American time zones.
• Academic Credentials: A Bachelor’s degree is mandatory.

Skills & Competencies

• Consultative Discovery & Execution: Mastery of deep discovery techniques.
• Command of Sales Methodologies: Deep familiarity with world-class sales frameworks.
• Objection Handling & Commercial Closing: Exceptional negotiation acumen.
• Cultural Nuance & Communication: Flawless verbal and written English communication skills.
• Advanced Tech Stack Fluency: Comfortable navigating modern SaaS tech stacks and highly proficient with sales engagement tools and enterprise CRMs.

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Responsibilities:

• Execute physical, virtual, and third-party events, roundtables, and webinars from concept to post-event follow-up, focusing on high engagement and ROI.
• Manage budgets, timelines, vendors, and agencies, ensuring timely and within-budget delivery.
• Collaborate with Marketing Operations on campaign setup, lead and attendee uploads, and Salesforce tracking.
• Work with local field marketing owners across India and support scaled campaigns across APMEA.
• Evaluate third-party event opportunities and optimize spend.
• Develop reports and analysis of campaign performance, identifying trends and recommending improvements.
• Experiment with AI tools to automate reporting, tracking, and follow-ups.

Qualifications:

• 4-7 years of B2B SaaS or enterprise tech marketing experience, with end-to-end event management expertise.
• Strong business acumen, connecting programs to pipeline and business priorities.
• Solid operational foundations, including budget management, vendor coordination, and project tracking.
• Self-starter with a strong bias for action, managing multiple priorities independently.
• Data confidence and Salesforce fluency.
• Experience working across Sales, Marketing Operations, procurement, finance, and brand, content, and design teams.

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As a Lead Account Executive for Benelux and Nordics, you will drive growth and consistently exceed revenue goals within a defined territory. You'll win new accounts and apply your SaaS expertise to engage effectively with both business and technical decision-makers.

Responsibilities:

• Execute territory strategies to win enterprise business, grow market presence, and consistently exceed targets in an aligned territory.
• Lead the full sales cycle, from prospecting to negotiation and closure, to deliver predictable, high-performance results.
• Build trusted executive relationships, address diverse business challenges, and position Freshworks as the partner of choice.
• Partner with cross-functional teams to deliver seamless customer experiences and contribute to a culture of shared success.
• Develop and manage a strong pipeline with accurate forecasting.

Qualifications:

• 5 to 8 years of quota-carrying SaaS sales experience in mid-market or enterprise accounts, with a proven track record of exceeding revenue goals.
• Demonstrated ability to manage full sales cycles, engage diverse stakeholders, and deliver measurable business impact.
• Skilled in prospecting, pipeline development, and forecasting, applying a structured yet flexible approach to consistently meet targets.
• Expertise in solution selling, with the ability to understand customer needs and position software solutions that drive productivity, engagement, and ROI.
• Growth-oriented, with a customer-first mindset and the ability to build strong cross-functional partnerships that unlock new opportunities.

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As a Lead Account Executive for Nordics, you will drive growth and consistently exceed revenue goals within a defined territory. You'll win new accounts and apply your SaaS expertise to engage effectively with both business and technical decision-makers.

Responsibilities:

• Execute territory strategies to win enterprise business, grow market presence, and consistently exceed targets in an aligned territory.
• Lead the full sales cycle, from prospecting to negotiation and closure, to deliver predictable, high-performance results.
• Build trusted executive relationships, address diverse business challenges, and position Freshworks as the partner of choice.
• Partner with cross-functional teams to deliver seamless customer experiences and contribute to a culture of shared success.
• Develop and manage a strong pipeline with accurate forecasting.

Qualifications:

• 5 to 8 years of quota-carrying SaaS sales experience in mid-market or enterprise accounts, with a proven track record of exceeding revenue goals.
• Demonstrated ability to manage full sales cycles, engage diverse stakeholders, and deliver measurable business impact.
• Skilled in prospecting, pipeline development, and forecasting, applying a structured yet flexible approach to consistently meet targets.
• Expertise in solution selling, with the ability to understand customer needs and position software solutions that drive productivity, engagement, and ROI.
• Growth-oriented, with a customer-first mindset and the ability to build strong cross-functional partnerships that unlock new opportunities.

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