We are seeking a German-speaking HR Associate to join our People First Team in Budapest. As an HR Associate, you will guide employees through their lifecycle at Ford by advising them in any HR matters and completing administrative tasks in the internal systems. Your goal will be to ensure an excellent customer experience, which includes phone and chat support, transactional processes based on our operational documentation and service promise in order to provide end-to-end customer care.
\nYour responsibilities will include managing incoming requests, chats and phone calls of our requestors in relation to any HR process and supporting the positive Employee Experience for our customers. You will prepare all types of documentation for employees, like contracts, agreements, employment verification letters in a timely manner. You will also keep our HR database updated regarding all types of company structure changes and employee data as we manage all types of data regarding HR processes.
\nIn addition, you will support our employees and managers to use the self-service option of our HR portal and our new HR system. You will also support the HR Business Partners and People Leaders with your knowledge to help with the planning and implementation of reorganizational changes within the Company.
\nIf you are proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together, you will be part of the change culture and supporting the organizational changes to better support our goals to produce electric vehicles.
\nInitiating and leading process improvement projects to release capacity for the incoming new processes will also be part of your responsibilities.
\nThe ideal candidate will have a professional background in Human Resources, Business Administration, or other related fields, and will be fluent in German and English. They will also have experience within customer service or HR, and will be proficient in MS Excel and Word.
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\nYour main duties will include managing customer requests across various channels and platforms, investigating and understanding the root causes of customer inquiries, documenting all customer interactions to track activities effectively, and inputting data into Ford systems as required.
\nTo succeed in this role, you will need to have a strong understanding of consumer protection legislation, good knowledge of automotive warranty systems and rules, and excellent communication skills across various channels, encompassing both verbal and non-verbal communication.
\nIn return, you will be part of a fully supportive, collaborative, and dynamic team, working in an environmentally friendly and well-equipped office in the XIII. district of Budapest. You will also have access to a cafeteria, benefits package, annual bonus, and the opportunity to use your discount for new and used car purchase.
\nIf you are a native speaker or very advanced of Czech and proficient in English (written and spoken), and have a Bachelor's Degree or equivalent work experience, we encourage you to apply for this exciting opportunity.
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