At Flexport, we believe global trade can move the human race forward. We're shaping the future of a $10 trillion industry with solutions powered by innovative technology and exceptional people.

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values.

Responsibilities:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

Requirements:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

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We are seeking a highly skilled and experienced Site Leader to oversee the operations of our 600k SQFT fulfillment centre. As the Site Leader, you will be responsible for managing a team of 300+ associates and ensuring efficient and effective functioning of the facility.

Responsibilities:

• Provide strong leadership, guidance, and mentorship to the entire team, fostering a positive and productive work environment.

• Manage and develop a high-performing team of 300+ associates, including hiring, training, coaching, and performance management.

• Lead a team of 10 salaried employees, including department managers and supervisors, ensuring their success and alignment with organisational goals

• Oversee the day-to-day operations of the fulfillment centre, ensuring efficient and accurate processing of orders, inventory management, and shipping for both D2C and B2B customers.

• Develop and implement operational strategies to optimise productivity, quality, and customer satisfaction.

• Establish operational distinctions for D2C vs. B2B fulfilment, ensuring proper flow paths, picking methodologies, and shipping requirements are met.

• Continuously monitor key performance indicators (KPIs) and operational metrics to drive continuous improvement and achieve operational targets.

• Foster a culture of safety, ensuring compliance with all applicable health and safety regulations and implementing measures to minimise workplace accidents and injuries.

• Budgeting and Cost Management:

• Develop and manage the fulfillment centre's budget, ensuring financial objectives are met while maintaining operational excellence.

• Identify opportunities to optimise costs, reduce waste, and improve overall operational efficiency without compromising quality or service levels.

• Implement cost control measures and monitor expenses, ensuring adherence to budgetary guidelines.

• Cross-Functional Collaboration:

• Collaborate with other departments such as logistics, procurement, customer service, and quality control to ensure seamless coordination and integration of processes.

• Partner with the Regional General Manager to align fulfillment centre strategies with overall company goals and objectives.

• Provide regular reports, updates, and insights to senior management on operational performance, challenges, and opportunities.

• Continuous Improvement and Innovation:

• Drive a culture of continuous improvement, fostering innovation, and identifying opportunities for process optimisation, automation, and technology advancements.

• Stay abreast of industry trends, best practices, and emerging technologies related to fulfillment centre operations, and implement relevant changes as appropriate.

Requirements:

• Bachelor's degree in business administration, logistics, supply chain management, or a related field (advanced degree preferred).

• Proven experience as a Site Leader or similar leadership role, preferably in a large-scale fulfillment centre or distribution environment.

• Strong knowledge of fulfillment centre operations, including order processing, inventory management, warehousing, and shipping.

• Demonstrated success in managing and developing large teams of both hourly and salaried employees.

• Exceptional leadership and communication skills, with the ability to inspire and motivate teams to achieve goals.

• Proficiency in analysing data, metrics, and KPIs to drive performance improvements.

• Solid financial acumen and experience in budgeting, cost management, and driving operational efficiency.

• Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to detail and ensuring accuracy.

• Strong problem-solving and decision-making skills, with a strategic mindset.

• Familiarity with warehouse management systems (WMS) and other relevant software applications.

• Knowledge of health and safety regulations and best practices in a warehousing environment.

Salary Range: $116,000-$135,000 USD

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The Opportunity:

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation.

With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world.

If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.

Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.

Follow standard operating procedures (SOP)

Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.

Your team will:

Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.

Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.

Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).

Quote and invoice client shipments with responsibility to their P&L

Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)

Bachelor’s Degree preferred

Able to adapt to new technology and can thrive in a fast-paced environment

Effective time management - be able to properly prioritize and manage a large volume of tasks

Attention to detail

Ability to effectively seek and receive feedback

Effective communication both verbally and in writing in client facing interactions

Teamwork and relationship-building

Orientation towards working smarter and adopting best practices and standardization

Problem-solving capabilities

Fluent in English

A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

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The Senior Account Manager will help clients grow and realise the Flexport value by deeply understanding the client's supply chain and partnering to find solutions for their clients.

You will: The Senior Account Manager will cultivate and grow relationships with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.

Meet regularly with clients to monitor the account health and find ways to improve on their current experience.

Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.

Keep a close pulse on client financial health, reporting on the client's financials and ensuring clients maintain consistent payment schedules.

Lead and actively participate in client onboarding and creating standard operating procedures.

Scope and guide the implementation stages and timelines for new opportunities and clients.

Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.

Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.

Lead and prepare content for regular client touch points to help clients understand the value they are realising and new opportunities to improve performance.

Use your intensive knowledge of the client's business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance.

Drive product adoption with client stakeholders to ensure that clients realise the full value with Flexport.

Regularly review and document the client's success criteria. As the client's needs evolve, you will refine the client's success criteria.

Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.

You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client's Flexport experience.

Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships.

You should have:

3+ years of experience in supply chain operations, sales/account management or a client facing role.

Ideally 2+ years experience in logistics, freight forwarding, or supply chain.

Fluency in Flemish (or Dutch) and French and English.

Client-centric: obsessed with client outcomes, doing what it takes to deliver the client's expectations, understanding your client's current and future business goals and challenges and translating those into relevant solutions and strategic account planning.

Hands-on, process-oriented, structured thinking with strong problem-solving skills.

Deeply curious: always working to understand the client's needs and learn how Flexport can best meet them.

Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.

Strong business acumen.

Proven track record of (cross) selling a product.

Strong focus on growing your customers through a consultative approach.

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The Opportunity:

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation.

As a Global Operations Associate, you will be responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports.

This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

Responsibilities:

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP)
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.

Your team will:

• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

Requirements:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

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Responsibilities:

• Execute end-to-end shipments handling (FCL, LCL, Export, Import), including booking, documentation, and milestone updates, ensuring key performance indicators are met.
• Create/manage the shipment details and maintain high data quality, ensuring that all systems are kept up to date promptly.
• Coordinate and communicate directly with all involved stakeholders to ensure shipments are on time based on the customer promise.
• Monitor, troubleshoot and escalate exceptions or discrepancies as required to ensure smooth operations at origin and destination.
• Analyze operational data and provide reports to management with actionable insights.

Requirements:

• BA/BS degree in Supply Chain Management, Logistics, or related field.
• Minimum 2-5 years of experience in professional logistics, freight forwarding, ocean operations (Seafreight knowledge is a plus).
• Language requirements: Bahasa Malay + English + Mandarin.
• Experience or Exposure to handle special cargo (reefer, DG, oversized) will be an advantage.
• High attention to detail and accuracy in documentation, billing, and data entry.
• Effective communication and interpersonal abilities.
• A proactive, organized team player who thrives in a fast-paced, collaborative environment.

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As the Operations Manager and second employee in Manila, you will be a foundational leader building Flexport Philippines from the ground up. You will serve as the regional subject matter expert across Ocean (FCL, LCL, Buyers Consolidation) and Air, driving growth and operational excellence.

This role requires a leader who can 'wear many hats',one who balances strategic scaling with hands-on execution. You will hire and coach a high-performing team, manage critical stakeholder relationships, and instill a culture of performance and innovation to make global trade easier for everyone.

Key Responsibilities:

Operational Leadership: Hire, mentor, and develop a team responsible for end-to-end shipment handling (Export/Import) across Ocean, Air, and Intermodal.

Service Excellence: Act as the primary escalation point for clients and stakeholders, ensuring proactive issue resolution and world-class service delivery.

Process Engineering: Establish scalable infrastructure and standardized procedures to maximize efficiency and maintain high data quality.

Strategic Growth: Partner with overseas demand teams to identify growth opportunities and recommend supply chain solutions for new clients.

Commercial Management: Monitor and optimize the cost-to-serve while maintaining high client satisfaction and employee engagement.

Cross-Functional Collaboration: Align with Customs, Trucking, and Product teams to drive continuous improvement and experiment with new growth initiatives.

Agile Execution: Deep-dive into any area of the business as needed to support a growing, lean regional team.

Requirements:

10+ years in freight forwarding or logistics operations, with a proven track record of leading and developing teams.

Deep knowledge of the Philippines logistics landscape, carrier practices, and multimodal transport (Ocean/Air).

Bachelor's degree in Supply Chain, Logistics, or a related field.

A process-oriented, structured thinker with the courage to challenge the status quo and fix broken processes.

The ability to pivot between strategic vision and tactical execution.

Exceptional interpersonal skills with a client-first mindset and a passion for developing industry talent.

Excitement for building a best-in-class operational structure within a high-growth, dynamic environment.

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Your responsibilities will include:

• Designing, standardizing, and codifying processes, products, and tools that will power our next-generation fulfillment network.
• Defining operating models that can scale globally, balancing efficiency, cost, speed, and customer experience.
• Building, not just managing, initiatives end-to-end, from diagnosing the problem, designing the solution, building prototypes, and driving implementation.
• Leveraging data to uncover bottlenecks, quantify opportunities, and make recommendations that drive millions in cost savings and unlock new service capabilities.
• Building forecasting and scenario planning models to guide long-term network design and capacity planning.
• Partnering with engineering, product, operations, finance, and commercial teams to align on priorities, build solutions, and scale them across the network.
• Translating operational pain points into product requirements and ensuring adoption of new tools and processes.
• Establishing and rolling out SOPs, reporting cadences, and KPIs that become the backbone of Fulfillment execution.
• Driving governance and accountability around execution, ensuring every site runs on the same playbook.
• Leading high-impact, white-space projects (automation, robotics, B2B/Retail compliance, international expansion) that redefine the limits of what Flexport Fulfillment can deliver.
• Developing and executing multi-year roadmaps in partnership with senior leadership.

You should have:

• 7–10+ years of experience in fulfillment, logistics, supply chain, or operations strategy,ideally with direct exposure to high-volume networks.
• Extremely strong technical skillset: SQL (expert), Excel/Google Sheets (advanced), BI tools (Looker, Tableau, PowerBI), and preferably Python or R for modeling and automation.
• A proven record of designing and implementing scalable processes/products that delivered measurable business impact.
• Strong strategic thinking, with the ability to connect day-to-day execution to P&L drivers and long-term vision.
• Entrepreneurial mindset: thrives in ambiguity, comfortable building from scratch, and naturally biased toward action.
• Executive-level communication skills, with the ability to influence stakeholders across all levels of the organization.
• Bonus: Experience working with robotics, warehouse automation, or building new fulfillment products (B2B, Prep, Returns, Retail compliance).

Why this role is different: This role is one of the most independent, entrepreneurial, and impactful within Flexport Fulfillment. You won’t just manage a process,you’ll design and build the future of how we fulfill, scale, and serve customers. Your fingerprints will be on everything from the technology we use to the services we offer.

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You will also be responsible for maintaining excellent working relationships with clients, providing first-class customer service, and identifying opportunities to use preferential trade agreements. Additionally, you will manage mid-level projects within the team to drive operational processes and efficiency.

To succeed in this role, you will need experience in customs, including handling customs declarations and managing a high volume of entries and clients. You will also need familiarity with customs product classification, the UK tariff, and handling a range of commodities, including those requiring specific licenses.

In return for your expertise, you will enjoy a competitive salary, a comprehensive benefits package, including health insurance, a pension plan, and equity in the company. You will also have the opportunity to work with a dynamic and growing organization that is committed to making a positive impact on the world of international trade.

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We are a logistics company that plays a crucial role in how goods move around the world.

The Opportunity

We are seeking a highly motivated individual for a full-time position as an Operations Manager in one of our fulfillment centers.

As a key member of the Flexport team, you will take on a leadership role responsible for managing operations and a team on the operating floor.

This position offers a unique opportunity to invest in others, cultivate a collaborative leadership style, and contribute to shaping the future of logistics.

Responsibilities

• Lead, coach, manage, and develop a team of 200+ associates and 4+ salaried managers, ensuring their productivity, engagement, and professional growth.
• Communicate and enforce policies and procedures, serving as the primary source of information for the team, while ensuring compliance, consistency, and taking corrective action when necessary.
• Create, manage, and support recognition programs to foster a positive work culture and boost employee morale.
• Implement and maintain safety programs, ensuring compliance with OSHA regulations to provide a safe work environment for all associates.
• Establish and enforce procedures for building security and product loss prevention, mitigating risks and minimizing inventory shrinkage.
• Serve as a key member of the Operations team, holding the position of Operations Manager in one of our largest fulfillment centers nationwide.
• Own and report on performance metrics within the fulfillment center, including on-time receiving and shipping, inventory accuracy, and packing quality.
• Set and uphold strict Service Level Agreement (SLA) expectations for yourself and your team, delivering clear verbal and written reports on performance and developing action plans as needed.
• Collaborate with cross-functional teams to troubleshoot and resolve fulfillment-related issues, ensuring smooth operations and customer satisfaction.
• Act as the escalation point for risk mitigation and issue resolution, providing timely and effective solutions.
• Identify gaps in inventory accuracy, analyze root causes, and drive strategic initiatives to improve processes and achieve higher accuracy levels.
• Analyze defect rates, identify trends, and recommend operational improvements internally and across the network to enhance efficiency and reduce errors.
• Contribute to the development of Standard Operating Procedures (SOPs) by documenting best practices and lessons learned, ensuring standardized and optimized processes.
• Work closely with the Growth and Engineering teams, prioritizing the resolution of systemic problems and driving continuous improvement initiatives.
• Own CPU and cost metrics.

Requirements

• A minimum of 4 years of experience managing a team of 4 or more salaried individuals.

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The Manager, Ocean Operations will play a critical part in making Flexport's mission to make global trade easy for everyone a reality. This role involves working with a team of motivated operations experts to navigate the complex world of freight forwarding and establishing a world-class operating team.

Key Responsibilities

• Hire, coach, and build a team of 5-10 people responsible for the end-to-end movement of ocean freight shipments within a regional network (both imports and exports).
• Represent Flexport's value proposition by recommending supply chain solutions for new clients and opportunities to the account management team.
• Ensure the highest standard of Flexport quality by implementing the right processes and metrics for shipments to move 'on-time' and resolving exceptions quickly and appropriately.
• Design a scalable operational infrastructure and procedures to ensure the team delivers the highest levels of efficiency and productivity for customers.

Qualifications

• Bachelor's degree in logistics, supply chain, business, or related fields.
• Minimum 7+ years of experience in logistics, freight forwarding, supply chain, or ocean carrier operations.
• 2-3 years of leadership experience.
• Very good knowledge of ocean export & import rules & regulations in Cambodia.
• Thorough understanding of both FCL and LCL business.
• Good communication skill, efficiency in time management, high accuracy, and patience and problem-solving skill.
• Good communication of written and spoken English. Chinese is a plus.

What You Will Learn

• How to work cross-functionally to execute quickly and build a new organization, optimizing for scale and efficiency.
• How to motivate teams and lead performance in an ambiguous environment, research, and implement operational hypotheses.

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Craft the story to connect clients with our business

This is a temporary contract position.

About the Role

We’re looking for a detail-oriented, creatively-driven Senior Brand Designer to support the execution and evolution of Flexport’s visual identity across multiple touch points. We want someone who is a systems thinker and is skilled at creating scalable design solutions and thinking holistically about the brand ecosystem. This role blends hands-on design work with project and vendor management, ensuring consistency, quality, and speed across a wide variety of brand expressions,from our website and marketing campaigns to sales decks and internal presentations.

You’ll partner closely with marketing, product, and executive teams to produce thoughtful, on-brand creative that elevates our message and moves our business forward.

Responsibilities

• Production & Event Design: Translate creative strategy into a cohesive brand experience across digital platforms and physical spaces,ranging from large-scale event signage and spatial wayfinding to premium swag and print collateral.

• Website Design: Design and maintain brand-forward web experiences in close partnership with web developers and digital marketers.

• Presentation & Deck Design: Build and refine executive presentations, sales materials, and keynote visuals that are both beautiful and effective.

• Illustration & Graphics: Create and manage a library of custom illustrations, icons, and infographics to support Flexport’s storytelling.

• Photo Editing & Management: Curate and edit photography for use across marketing channels; maintain our image library to ensure easy access and brand alignment.

• Vendor Management: Oversee external design vendors and contractors, ensuring they deliver high-quality work on time and on brand.

Requirements

• 5-7 years of experience in brand design, visual communication, or similar creative role,ideally at a fast-paced tech or B2B company.

• A strong portfolio showcasing a range of production and digital design work, with a keen eye for layout, typography, and visual hierarchy.

• Expertise in Adobe Creative Suite, Figma, Canva, and presentation tools like Google Slides.

• Well-versed in leveraging AI to enhance the creative process.

• Experience working within and evolving brand guidelines.

• Strong project management and communication skills; able to manage multiple workstreams and stakeholders simultaneously.

• Experience managing creative vendors or freelancers is a plus.

• Familiarity with web development or CMS platforms [Contentful].

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Your responsibilities will include:

• Leading the business growth plan related to the book of business in terms of generating sales leads, transforming leads to opportunities, and developing solutions for clients.
• Using regular client touch points and business reviews to help clients understand the value they are realizing and to capitalize on new opportunities to deepen the relationship and improve client retention.
• Working cross-functionally across Supply Chain Operations, Procurement, Account Solutions, Implementation, Industry SMEs, and Trade and Financial Services teams to develop and execute on the client strategy in a deliberate way that maximizes the client's outcomes.
• Staying up-to-date on the latest industry and supply chain developments, so that you can proactively educate and support your clients through change.
• Proactively monitoring the client's health to identify opportunities to improve client outcomes and ensure that Flexport meets its business objectives.

As a Manager of Account Management, you will have the unique opportunity to manage and mentor Account Manager(s) in your team, as they ensure that Flexport consistently delivers value and as they identify new opportunities to improve client outcomes and deepen the client relationship.

You will be accountable for the growth and performance of Account Managers, providing coaching on navigating difficult client conversations and collaborating with internal stakeholders. You will help Account Managers identify new business opportunities through a deep understanding of the client's supply chain, business metrics, and the Flexport solutions.

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As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers' business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.

Scope of Duties:

• Execute booking and documentation processes with clients/carriers
• Timely shipment troubleshooting and exception escalation/handling
• Work intimately with Flexport AM, Planning team to ensure an effective end to end export process.
• Plan and execute special freight operations (i.e. DG, reefer, etc).
• Assist Associate on new business/process implementation, new projects and new tasks.
• Support internal and external clients to make the best decision with your expertise;
• Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
• Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance.
• Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.

What you will need:

• Experience: BA/BS degree
• (Preferred) 1-2 years of prior experience in Logistics, Warehousing, Freight Forwarding, Supply Chain or Consulting;
• Mindset: Desire to 'build a better machine' and get irritated when things aren't optimal
• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities
• Strategic vision and ground floor execution
• Excitement to manage vendor relations and create best-in-class, innovative structures to do so
• Excellent communication, interpersonal and organizational skills
• A client service mindset; you are obsessed with client and squad happiness
• Next-level attention to detail
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• Flexibility to get the job done when needed. Willing to work outside office hours and occasional weekend or night shifts in certain locations.

What you will learn:

• You will learn what it takes to lead small teams in the execution of day-to-day tactical tasks.
• You will learn how to thrive in an ambiguous environment, research and test operational hypotheses and inform the strategy of a newly built team.
• You will gain specialist expertise to become an ocean or network operations and intermodal subject matter expert within the company. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the logistics industry forward to meet the standards of Flexport's client-centric service.

Future tracks this role could lead to:

• Procurement or other expert roles requiring deep expertise in a specific area of supply chain management. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy. You will have built processes and tools or led webinars, amplifying your knowledge.
• Client advisor/account management. Your deep passion for growing our customers' business sets you on a path to become their advocate and representative at Flexport.
• Team leadership. You learn how to be a player-coach who apprentices team members on skill development.

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You'll define the vision and roadmap for your product area, ship features that drive measurable business outcomes, and collaborate with engineering, design, commercial, and operations teams to solve hard problems at scale.

Flexport's platform powers every stage of global freight, from booking and pricing to visibility, customs, and delivery. The products you build will be used daily by logistics managers, supply chain leaders, freight operators, and internal teams who keep goods moving around the world.

This is a high-impact role for someone who combines strong product instincts with deep analytical skills and comfort navigating complex domains.

Responsibilities:

• Define and deliver features that improve key workflows for clients or internal operators across Flexport's platform

• Own your product area end-to-end, from problem discovery through launch, adoption, and iteration

• Partner with Engineering, Design, Sales, Operations, and other cross-functional teams to translate complex logistics workflows into clear, intuitive experiences

• Use data to guide prioritization, measure impact, and identify opportunities

• Develop analytics frameworks to track product health, user engagement, and business outcomes

• Contribute to medium- and long-term product strategy, with opportunities to shape the future of the platform

Requirements:

• 6+ years of product management experience, or other domain-relevant experience

• Strong analytical and quantitative skills. You are comfortable working with complex datasets, building metrics frameworks, and using data to make decisions. SQL proficiency required

• A track record of shipping intuitive UX in data-dense, complex domains

• Experience building user-facing or operator-facing features that simplify multi-step workflows

• Ability to collaborate deeply with designers, engineers, and commercial or operations teams

• Excellent written and verbal communication skills, especially around tradeoffs and prioritization

• Experience with B2B workflow software, supply chain platforms, or logistics technology is a plus

Salary Range: $155,520-$194,400 USD

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Key responsibilities include:

• Ensuring every outgoing invoice has a valid IRN/QR code before sending it to the customer.
• Applying payments to customer accounts in the ERP system with proper remittances.
• Monitoring aging, and proactively following up on overdue accounts.
• Collaborating with the sales/operations team to resolve billing issues and disputes; assisting with credit memos and refunds as needed.
• Reviewing/recon TDS for vendor bills to ensure accuracy and in compliance with company policies.
• Assisting with employee reimbursements review, ensuring proper approvals and supporting documentation.
• Participating in process improvement initiatives to enhance efficiency and controls.
• Assisting with month-end close related to payables and receivables, including aging analysis and write-offs if necessary, support audit requests and internal controls documentation.

Requirements include:

• Thorough understanding of the freight forwarding GST invoicing process, RCM, and TDS deduction in India.
• 3+ years of experience in Finance Accounts Receivable/ Payable.
• Degree in Finance/Accounting or related functions.
• Strong analytical and communication skills.
• Proficient and fluent in English.
• Ability to work in a matrixed environment with multiple stakeholders.
• Ability to interpret data and present to the key stakeholders.
• Self-motivated and ability to manage multiple tasks.
• Preferably efficient in Netsuite, G Suite, Microsoft Excel.
• Experience in the Freight Forwarding industry is preferred.

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At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. Flexport is looking for a Trade Advisory Manager to help lead our Trade Advisory services.

You will:

Help lead the team of customs and trade advisors.

Develop and roll out new trade advisory service offerings

Own the team’s long range plan and build the strategy to grow and meet aggressive goals.

Do whatever it takes to help our clients to resolve trade related questions and problems.

Strive to create an agile technology focused high performance culture.

Manage a team and be a proactive leader to build and grow Trade Advisory services.

Own the entire portfolio of clients and projects and lead the teams responsible for execution and reporting relevant metrics.

Use creativity to improve operational efficiency, leadership communication, and revenue growth.

Guide trade advisory associates on researching trade related matters such as tariff classification, valuation, country of origin, trade remedies, and free trade agreements.

Review, comment and help finalize client deliverables prepared by associates including memos and presentations.

Monitor client deadlines and prepare submissions to CBP.

Maintain active communication with clients, customs and other government authorities, and internal stakeholders.

Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients.

Organize and execute internal and external trade related communications.

Support Trade Advisory infrastructure and administrative requirements.

You should have:

Bachelor's degree from an accredited college/university.

Must have Licensed Customs Broker required, J.D. or graduate degree

Must have 10+ years trade related experience working in house, at customs brokerage, consulting or law firm.

3-5 years experience managing associates, projects, and business metrics.

Strong technical and business writing skills.

Public speaking and presentation skills, including experience with webinars, training sessions, and client facing presentations.

An advanced command of tariff classification, valuation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information.

Strong interpersonal skills and detail-oriented with superior organizational, multi-tasking, and problem-solving skills.

Expertise with Microsoft Office suite and Google equivalents.

High level of computer literacy. No paper. All digital.

A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

Salary and Benefits

The US base salary range for this position is $103,320-$154,980 USD.

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The Opportunity:

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer's supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation.

With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer's supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world.

If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP)
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.

Your team will:

• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

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We are seeking a Drawback Associate to join our Drawback and Refund Services branch of our Trade Management team. As a Drawback Associate, you will be responsible for optimizing our clients' drawback recoveries and facilitating their drawback experience.

Responsibilities

• Prepare US and foreign duty drawback or other duty and import tax refund forms and data as necessary for establishing and maintaining our clients' drawback programs
• Collect and analyze import, export, manufacturing, and other business documents and data
• Complete data entry, when necessary, to convert data into electronic form
• Prepare drawback claims utilizing drawback software solutions, analyze results, and troubleshoot issues
• Manage and maintain import, export, and other client and claim databases
• Submit documentation and claims to Customs and follow up as necessary
• Work to ensure compliance with drawback and other regulations
• Manage the day-to-day drawback operations for clients
• Assist your team and the drawback organization with tasks that will allow for timely and effective filings of claims

Requirements

• Strong interpersonal skills and detail-oriented with superior organizational, multi-tasking, and problem-solving skills
• Expertise with Microsoft Office suite with emphasis on Excel and Google equivalents, analytical tools and functions highly desirable
• Familiarity with large sets of data
• Mastery of email communication. You keep the inbox at zero.
• High level of computer literacy. No paper. All digital.
• Some industry knowledge including classification, valuation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information preferred.
• Bachelor's degree from an accredited college/university, Licensed Customs Broker preferred
• A 'compliance first' attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

Salary

The US base salary range for this position is $65,000-$75,000 USD.

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About Flexport: The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people.

The Opportunity: Flexport is building the future of global fulfillment,and we’re looking for a Sr. Manager, Strategic Initiatives who wants to be at the center of that transformation. This is not a traditional management role. You will be the architect of tomorrow’s Flexport Fulfillment network: designing processes, building products, and creating the standards that will define how we operate at scale.

You’ll sit at the intersection of operations, product, and technology, working across all functions to identify gaps, design solutions, and bring them to life. We want someone who thrives in ambiguity, loves solving highly technical problems, and isn’t afraid to get hands-on,whether it’s building a new workflow in SQL, prototyping a tool, or architecting the next phase of our operating model.

If you want to make a lasting impact by building something from the ground up,and have the technical, operational, and strategic chops to do it,this is the role for you.

Responsibilities: Architect the Future of Fulfillment

• Design, standardize, and codify the processes, products, and tools that will power Flexport’s next generation fulfillment network.
• Define operating models that can scale globally, balancing efficiency, cost, speed, and customer experience.

Build, Not Just Manage

• Own initiatives end-to-end: from diagnosing the problem, designing the solution, building prototypes, and driving implementation.
• Develop tooling, dashboards, and models directly,leveraging SQL, Python, BI platforms, and workflow automation.

Leverage Data for Strategic Planning

• Use data to uncover bottlenecks, quantify opportunities, and make recommendations that drive millions in cost savings and unlock new service capabilities.
• Build forecasting and scenario planning models to guide long-term network design and capacity planning.

Be a Cross-Functional Force Multiplier

• Partner with engineering, product, operations, finance, and commercial teams to align on priorities, build solutions, and scale them across the network.
• Translate operational pain points into product requirements and ensure adoption of new tools and processes.

Standardize the Network

• Establish and roll out SOPs, reporting cadences, and KPIs that become the backbone of Fulfillment execution.
• Drive governance and accountability around execution, ensuring every site runs on the same playbook.

Drive Strategic Initiatives at Scale

• Lead high-impact, white-space projects (automation, robotics, B2B/Retail compliance, international expansion) that redefine the limits of what Flexport Fulfillment can deliver.
• Develop and execute multi-year roadmaps in partnership with senior leadership.

Requirements:

• 7–10+ years of experience in fulfillment, logistics, supply chain, or operations strategy,ideally with direct exposure to high-volume networks.
• Extremely strong technical skillset: SQL (expert), Excel/Google Sheets (advanced), BI tools (Looker, Tableau, PowerBI), and preferably Python or R for modeling and automation.
• A proven record of designing and implementing scalable processes/products that delivered measurable business impact.
• Strong strategic thinking, with the ability to connect day-to-day execution to P&L drivers and long-term vision.
• Entrepreneurial mindset: thrives in ambiguity, comfortable building from scratch, and naturally biased toward action.
• Executive-level communication skills, with the ability to influence stakeholders across all levels of the organization.
• Bonus: Experience working with robotics, warehouse automation, or building new fulfillment products (B2B, Prep, Returns, Retail compliance).

Why This Role is Different: This role is one of the most independent, entrepreneurial, and impactful within Flexport Fulfillment. You won’t just manage a process,you’ll design and build the future of how we fulfill, scale, and serve customers. Your fingerprints will be on everything from the technology we use to the services we offer.

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You'll be the connective tissue between Marketing, Product, Engineering, and Sales, ensuring that every touchpoint from first page view to sales handoff is optimized for conversion and user quality. This is a high-leverage, metrics-driven role.

You'll set the strategy for how prospects discover Flexport, experience our products and technology for the first time, and convert into high-value leads that Sales can close. You'll own the growth marketing roadmap, run rigorous experimentation, and partner deeply with Marketing on acquisition and with Product and Engineering on the self-serve experience.

Responsibilities

Website as a Growth Product

• Own Flexport.com as Flexport’s highest-leverage growth channel to define the product vision, roadmap, and KPIs for the marketing website.
• Drive SEO and AEO strategy, information architecture, and content performance to increase organic traffic and domain authority.
• Lead conversion rate optimization across landing pages, product pages, and CTAs through structured experimentation (A/B tests, multivariate tests, holdout groups).

Self-Serve Flow & Product-Led Growth

• Own the end-to-end self-serve funnel from first visit through signup, onboarding, activation, and handoff to Sales.
• Define and instrument key growth metrics (visitor-to-signup, signup-to-activation, activation-to-MQL, MQL-to-SQL) and build dashboards that make funnel health visible across the organization.
• Identify and activate product-led growth levers: trial flows, in-platform conversion moments, guided onboarding, and expansion signals.

Marketing and Product Bridge

• Serve as the primary product partner between the Marketing team translating campaign objectives into product requirements and vice versa.
• Collaborate with Marketing and Sales Ops on lead scoring models, nurture logic, and segmentation strategies to ensure product signals feed into accurate lead qualification.
• Align product releases and platform capabilities with go-to-market motions so that new features translate into pipeline.

AI & Growth Innovation

• Leverage AI tools and workflows to accelerate experimentation, personalization, audience targeting, and performance analysis.
• Use AI to rapidly prototype and launch landing pages, microsites, interactive tools, and campaign automations without waiting on engineering resources.

Analytics & Experimentation

• Build and maintain growth dashboards that track traffic, funnel conversion, channel attribution, campaign ROI, and lead quality.
• Own the marketing experimentation program and define hypothesis backlogs, prioritize tests by expected impact, run experiments with statistical rigor, and scale winners.

Requirements

• Product management experience, with significant depth in growth, conversion, or product-led growth at a high-growth B2B technology company.
• Strong preference for former tech founders or early-stage operators who have owned the full end-to-end go-to-market for a B2B product from building the website to closing the first customers.
• Proven track record of driving measurable improvements in web traffic, signup conversion, activation rates, or pipeline generation.
• Deep understanding of enterprise B2B buying motions - complex, long sales cycles, buying committees, and what it takes to generate leads that Sales actually wants to work.
• Experience in logistics, supply chain, or enterprise SaaS is a strong plus.
• A power user of AI in your product workflow; you actively use tools like Claude Code, Codex, OpenClaw, or similar to accelerate prototyping, analysis, and experimentation.
• Bonus if you’ve used vibe coding or low-code AI tools to build landing pages, internal tools, or automations yourself.
• Fluent in web analytics, attribution modeling, and experimentation tooling (e.g. Google Analytics, Amplitude, Optimizely, LaunchDarkly). Comfortable writing SQL and building dashboards.
• Experience with marketing automation and CRM systems (Salesforce, HubSpot, Marketo) and a working understanding of how product signals feed lead scoring and sales workflows.
• Strong product craft , you write clear PRDs, define sharp success metrics, and ship iteratively. You know how to scope ruthlessly and say no to the right things.
• Excellent cross-functional communication. You can present strategy and results to the CEO, align Engineering on technical trade-offs, and partner back with your marketing team.
• A bias toward action and experimentation - you ship fast, learn fast, and iterate. You’re energized by ambiguity and thrive when you can move from zero to one.

Salary

The US base salary range for this position is $200,000-$230,000 USD.

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You will be responsible for building and growing Flexport Copenhagen through closing net-new business in partnership with your sales colleagues. You will uncover and connect with ideal clients through a combination of self-prospecting and collaboration with our SDR team. You will consult with new clients to understand their supply chain needs and create a value-add solution, demonstrating our capabilities through remote and in-person meetings. You will lead the customer onboarding process by leveraging internal resources and teams.

We are seeking an experienced Senior Account Executive to build and scale our business, identify good-fit clients, and close deals. You'll be part of a high-performing team and in the driver's seat building up our presence in location while solving customer problems with tech-enabled freight forwarding.

You should have at least 3 years' experience in a full cycle (prospecting to closing), quota carrying sales role in the Danish market. You should have experience within a freight forwarding or logistics domain. You should be fluent in both Danish and English. You should have enthusiasm for cold-calling prospects, leading discovery calls to uncover their needs, and managing accounts to create an outstanding experience for clients. You should have a fast learning ability, a strong work ethic, and a burning desire to grow into a top 5% sales executive in the country.

What's in there for you:

An opportunity to contribute to one of the fastest-growing companies, where you'll have the chance to create a global impact while being a part of a thriving multinational environment.

Daily catered lunch including vegetarian options, additionally the office is stocked with breakfast items, healthy snacks, and drinks.

Pension scheme.

Medical Insurance which is covered under the pension scheme mentioned above.

Flexport employees in Denmark are insured and covered under the rules and regulations set up between Employer and Employee.

30 vacation days a year.

Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members.

Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.

Car allowance: Flexport offers its sales team a monthly car allowance, allowing you to rent or lease a vehicle for both personal and professional use. This approach provides you flexibility and personalization, letting you choose a car that suits your needs.

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As an Inbound Sales Development Representative, you will:

Identify and qualify new inbound sales opportunities for Flexport Partner closely with marketing in developing, testing, and implementing new inbound funnels Work with Account Executives to identify and prioritize strategic opportunities in your market segment Demonstrate the value of our offering through phone calls, email, and other social mediums Shadow Account Executives in meetings and other activities to help you acquire the skills you’ll need for the next role on the Flexport sales team.

To be successful in this role, you should have:

A Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply! Excellent communication, interpersonal, and organizational skills An enthusiasm for cold-calling prospects and a willingness to hop on the phone with new people every day and explain Flexport’s value propositions it relates to each individual you speak with A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

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Key responsibilities include:

• Managing the Ocean P&L for your region through scaling volume and increasing yield
• Providing market-specific intelligence and directly interfacing with customers
• Designing Ocean FCL products and generating customized go-to-market strategies for customers
• Analyzing the P&L and creating reports for your regions
• Helping with tenders and RFQs for your district to secure regional and global customers
• Interfacing with procurement and pricing teams to drive profitable business, identify growth opportunities, and capture market-specific knowledge
• Identifying and driving improvement in go-to-market, operational, and financial processes
• Driving volume forecasting and allocation strategies for your region
• Participating in P&L reviews and book of business growth rhythms
• Partnering with commercial teams to understand and translate customers' growth potential and levers
• Driving financial health levers for your district including quoting, invoicing, and dispute escalation
• Building and maintaining local relationships with our core ocean carriers

Prerequisites include 5+ years of prior Ocean Freight experience at a top freight forwarder or carrier or 5+ years of supply chain experience and a BA/BS Degree. Mandatory experience in logistics pricing and procurement role, proficient English, French + Spanish or Italian mandatory, ability to dig out and interpret data, past P&L management experience preferred, bias to Action, Process, Structure, excellent communication, interpersonal, and organizational skills, an obsession with client happiness, courage to challenge the status quo when logic and reason require it, be positive, have fun, take your mission seriously but yourself not too seriously, and a driving license.

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Your primary focus will be on selling Flexport's services to new and existing clients, with a strong emphasis on building long-term relationships and driving revenue growth.

Responsibilities:

• Identify, engage, and win new clients based on a predetermined sales quota
• Identify and contact target clients through a mix of personal prospecting and collaboration with the SDR team
• Counsel new clients in analyzing their supply chain needs
• Pilot the client onboarding process by mobilizing internal resources and teams
• Regularly meet with clients to track account performance and identify areas for improvement in their supply chain experience
• Maintain up-to-date client information and opportunity pipeline in Salesforce

Requirements:

• 3+ years of experience in a complete sales cycle, ideally in logistics or international transportation
• Proven ability to conduct discovery calls, present demos, and manage a structured sales process
• Enthusiasm for commercial prospecting, needs discovery, and account management to deliver exceptional customer experiences
• Excellent communication, interpersonal, and negotiation skills
• Rapid learning, strong work ethic, and ambition to become a top-performing sales professional in the region
• Proficiency in French and English
• Availability to start 3-6 months in Amsterdam, Netherlands

If you're passionate about simplifying international trade for French businesses and believe you meet the described profile, please send us your CV and cover letter!

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The Global Operations Specialist will be responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency. This role will involve maintaining communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.

Key responsibilities include:

• Executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination.
• Maintaining communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Working and communicating cross-functionally within Flexport.
• Using metrics to spot opportunities to improve and deliver great performance in your role.
• Owning the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.

Requirements include:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred.
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A 'compliance first' attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

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Area Manager

Department:

Fulfillment

Job Description:

As a key member of the Flexport team, you will take on the role of a people leader, responsible for managing a process and a team on the operating floor. This position offers a unique opportunity to invest in others and cultivate a collaborative leadership style.

Responsibilities:

• Coach, manage, and develop a team of 30-100.

• Communicate policies to your team and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed.

• Create, manage, and support recognition programs across your department.

• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.

• Ensure procedures are followed for building security and product loss prevention.

• Be an integral part of our Operations team as an Area Manager of one of our largest fulfillment partners located across the country.

• Own performance reporting for your areas of responsibility within the FC, including, but not limited to, on-time receiving and shipping, inventory accuracy, and packing quality.

• Consistently hold yourself and your team to strict SLA expectations, providing clear and concise verbal and written reports of performance and action plans when needed.

• Facilitate troubleshooting with relevant cross-functional parties for fulfillment-related problems.

• Serve as an escalation point to mitigate risks and resolve issues.

• Measure and respond to gaps in inventory accuracy, facilitating strategic initiatives to identify root causes and resolve them.

• Review defect rates to identify trends and expose opportunities to improve operations both internally and across the network.

• Track learnings and best practices to contribute to Standard Operating Procedures (SOPs).

• Help prioritize the resolution of systemic problems, working closely with our Growth and Engineering teams.

Requirements:

• 2+ years managing staff of 5 or more.

Benefits:

• Competitive salary

• Comprehensive benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance

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Your responsibilities include developing end-to-end pricing solutions for Flexport customers, executing the end-to-end creation and delivery of pricing solutions, procuring rates for customer requests, fulfilling dynamic pricing requests, and acting as the first point of contact for all Air pricing issues, requests, or questions.

You will also drive and support initiatives to promote growth and profitability for the region, ensuring high integrity and accuracy of all rates stored in internal database, leveraging internal tools and processes to mitigate potential revenue leakage, identifying opportunities to improve pricing strategies and increase profitability, and proactively following-up on lost pricing requests and new opportunities.

Additionally, you will identify areas for process improvements and contribute to future automation designs, master all Flexport internal tools and databases for maintaining buy and sell rates, take a critical approach to company and customer SOPs and identify ways to improve them, and embody a 'can-do' attitude at all times.

Requirements include a minimum BA/BS and 2-3 years of related work experience, knowledge of operations, procurement and technology within the industry, experience with regards to imports and/or exports from a sales, operational or procurement perspective, experience building and maintaining relationships and partnerships with vendors, analytical skills and metric / data based approach to solving problems, strong analytical background and knowledge of analytical tools (Excel, etc), strategic vision and ground floor execution, excellent communication, interpersonal, and organizational skills.

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Our role is to help businesses of all sizes find the global trade solutions that will empower their success. Now more than ever, customers need our support to survive and win in 2025. Their success is our success. We work back from what's best for them to find a solution.

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

You will:

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination.
• Maintain communications with Flexport transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within Flexport
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

You should have:

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A 'compliance first' attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

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You will work closely with the Commercial team to attend discovery calls, provide sales support and technical customs advice, and help win new business. You will also provide high-level guidance to clients on complex customs topics and maintain excellent working relationships with clients by providing first-in-class customer service.

In addition, you will manage our Australia customs P&L, help build and optimise Flexport Australia's customs products and services with technology, and partner with the Commercial team to execute daily customs operations.

To be successful in this role, you will need to have 5+ years of current experience in AU Customs Broking (post-qualification), familiarity with Customs product classification, valuation, free trade agreements, and a master of the local tariff, and excellent communication, interpersonal, and organisational skills.

You will also need to have next-level logistical/Customs problem-solving skills, an obsession with client happiness, and a builder's mindset to shape, expand and enhance our capabilities and products for the future.

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This role combines hands-on operations, customer service, and documentation work , helping deliver seamless supply chain execution while driving efficiency, volume growth, and profitability across our Vietnam gateway.

Responsibilities:

• Execute end-to-end air shipments
• Receive booking, contact with shipper/consignee and agent to arrange the shipment within SOP's provided
• Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
• Timely invoicing to clients/ agents as well as checking and confirm incoming invoice of sub-contractors on time & correctly
• Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement
• Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors's standards and services
• Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs
• Handle customers statistics and reports or any special request for improve system
• Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data
• Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience
• Drive improvement: Identify and suggest process enhancements to increase efficiency and quality
• Take ownership: Support teammates and take on additional tasks when needed/ required

Requirements:

• Bachelor’s degree in logistics, supply chain, business, or related fields
• 1–2 years of experience in air operation or related roles in freight forwarding/logistics
• Fluent in Vietnamese, with good written and spoken communication. Good communication of written and spoken English
• Detail-oriented, structured, and eager to learn global supply chain operations
• Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times
• We are looking for candidates who are flexible and open to work on weekends

What You’ll Gain:

• Deep expertise in air freight operations (imports, exports, intermodal)
• Hands-on exposure to international logistics systems (carriers, customs, warehouses)
• Opportunity to grow into Senior Associate, Team Leader, or Account Management roles as Flexport Vietnam scales
• Be part of a fast-growing international company with training and development from global experts

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We are looking for a Staff Product Manager to lead the development of our Merchant Experience Platform. As a key member of our product team, you will be responsible for defining and delivering a world-class, seamless merchant experience across the entire journey, from self-serve onboarding and platform configurations to transparent billing and effortless payments.

Key Responsibilities

• Define the multi-year roadmap for the Merchant Experience Platform, encompassing onboarding, integrations, configuration, billing, and payments.
• Own the experience flow from a merchant's first interaction, through system configuration and data setup, to their ongoing financial transactions and reporting.
• Drive the strategy for seamlessly integrating with external merchant technologies, including ERP systems (like NetSuite) and e-commerce platforms, ensuring robust data exchange and workflow integrity.
• Drive the strategy and execution for automated payment solutions, revenue recognition, and reliable financial reporting.
• Partner with Engineering, Finance, Operations, and Sales to ensure a friction-less merchant journey and accurate financial outcomes.
• Act as a subject matter expert who coaches and mentors Senior and IC PMs on complex systems thinking, financial modeling, and platform architecture design.

Minimum Qualifications

• 8+ years in Product Management, preferably within Logistics Tech, SaaS Integrations, Fintech.
• Deep understanding of APIs, ERP integrations, and financial reconciliation workflows.
• Systems thinking and analytical rigor.
• Problem-solving grit and communication skills.
• Demonstrated ability to drive results in complex, regulated industries.

Why This Challenge Matters

The Merchant Experience Platform is the gateway to Flexport's logistics ecosystem. By owning the entire journey,from an effortless onboarding and configuration process to reliable, transparent billing and payments,you are directly impacting Flexport’s bottom line, driving merchant adoption, and removing the friction that holds global trade back.

What's in it for you?

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment
• Competitive salary and equity options
• Daily catered lunches, breakfast, snacks and soft drinks available in our office on daily basis
• Comprehensive health and wellness benefits
• Equity program: every team member becomes a shareholder, aligning our success with yours.

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Cultivate and grow relationships with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.

Meet regularly with clients to monitor the account health and find ways to improve on their current experience.

Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.

Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.

Lead and actively participate in client onboarding and creating standard operating procedures.

Scope and guide the implementation stages and timelines for new opportunities and clients.

Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.

Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.

Lead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance.

Use your intensive knowledge of the client’s business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance.

Drive product adoption with client stakeholders to ensure that clients realise the full value with Flexport.

Regularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria.

Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.

Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships.

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The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world.

As Flexport embarks on our goals for 2026 and beyond, we will be rapidly expanding our presence in new markets. As Country Manager, you will build and lead our local teams, drive our market presence, oversee end-to-end operations, and cultivate partnerships with local partners to ensure seamless service delivery and growth. You will establish and infuse Flexport’s culture and values in daily operations, exhibiting grit and a bias to action. This role is pivotal to our success in expanding across LATAM and delivering exceptional value to our customers.

Responsibilities:

• Lead and Manage Operations: Oversee all operational aspects of our business in the country, ensuring efficiency, compliance, and alignment with global standards.

• Develop and Execute Strategy: Build and implement local business strategies that align with regional and global objectives, driving growth and profitability.

• Foster Partnerships: Identify, negotiate, and maintain partnerships with local partners to optimize service offerings and expand our network.

• Manage and Grow the Team: Recruit, develop, and lead a high-performing local team, fostering a culture of excellence and accountability.

• Drive Customer Success: Ensure outstanding customer experience by maintaining service quality, resolving issues, and building long-term client relationships.

• Own and execute Flexport Mexico’s commercial strategy: Overseeing the local sales organization to drive growth with existing customers while acquiring new logos and expanding Flexport’s footprint in the Mexican market.

• Monitor Market Trends: Analyze local market trends, customer needs, and competitive landscapes to identify new opportunities and maintain a competitive edge.

• Ensure Compliance: Uphold legal, regulatory, and ethical standards across all aspects of the operation.

Requirements:

• Leadership Experience: 10+ years of progressive experience in logistics, freight forwarding, or supply chain management, with a minimum of 7 years in a leadership role.

• Commercial & Sales Experience: You have a proven track record in growing freight forwarding business in Mexico, holding strong relationships with local buyers of freight forwarding services.

• Market Knowledge: Deep understanding of the logistics landscape in the Mexico market and experience working with local partners, airlines, shipping lines, and government regulations.

• Strategic Thinking: Proven ability to develop and execute operational strategies that drive growth and efficiency.

• Partnership Building: Strong negotiation and relationship-building skills, with experience managing customer and partner relationships

• Operational Expertise: Hands-on experience managing complex supply chain operations, including process improvement and technology implementation.

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This role sits at the intersection of strategy, execution, and analytics, and is ideal for someone who is equally comfortable building apps, creating campaigns, optimizing paid media, and generating pipeline through unconventional methods.

You'll work closely with Product, Engineering, and Sales to ensure growth campaigns are tightly aligned with Flexport's platform releases, go-to-market motions, and business goals.

Campaign Strategy & Execution

• Design and execute integrated growth campaigns around Flexport's technology offerings, turning product innovation into pipeline.
• Build and optimize multi-channel campaign playbooks that span paid, owned, and earned channels.

AI & Marketing Innovation

• Leverage AI tools and workflows to accelerate campaign execution, content production, audience targeting, and performance analysis , we want someone who is already using AI daily to move faster and think bigger.
• Use AI tools to launch landing pages, microsites, online tools, internal dashboards, lead scoring models, and campaign automations without waiting on engineering resources.
• Stay on the cutting edge of how AI is reshaping B2B marketing and bring that thinking into everything the team builds.

Product-Led Growth

• Partner with Product and Engineering to identify and activate product-led growth levers , trial flows, in-platform conversion moments, self-serve onboarding, and expansion signals.
• Develop experimentation frameworks to test and scale PLG motions across Flexport's platform.

Lead Generation & Nurture

• Own the lead lifecycle from acquisition through sales handoff, designing scoring models, nurture sequences, and segmentation strategies that improve conversion rates at every stage.
• Continuously refine targeting and messaging to increase marketing-sourced and marketing-influenced pipeline.

Performance Marketing

• Manage and scale paid acquisition across Google Ads, LinkedIn, X, and other relevant channels with a sharp focus on cost efficiency and pipeline ROI.
• Own budget allocation, bidding strategy, creative testing, and audience development.
• Develop and execute targeted direct mail programs for high-value account engagement, event follow-up, and ABM campaigns.

Website

• Own Flexport's marketing website as a growth channel , driving SEO, conversion rate optimization, landing page strategy, and content performance.
• Collaborate with design and engineering to ship high-impact web experiences that convert visitors into qualified leads.

Reporting & Analytics

• Build and maintain growth marketing dashboards that track pipeline contribution, channel performance, campaign ROI, and funnel velocity.
• Use data to inform investment decisions and communicate marketing's impact to executive leadership.

Team Leadership

• Manage, mentor, and develop a team of 2–3 growth, product, and performance marketers, fostering a culture of experimentation, accountability, and continuous improvement.
• Work directly with our Founder and CEO and key revenue leaders to execute campaign ideas.

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You will work alongside and learn from some of the smartest people in the logistics industry as we challenge the status quo and reduce the friction in global trade. You will be responsible for streamlining clients' customs processes and contributing to one of the fastest-growing companies, where you'll have the chance to create a global impact while being a part of a thriving multinational environment.

As a Customs Associate, you will have the opportunity to develop your career in the international trade industry and work with a variety of clients, products, and shipments. You will also have access to training and development opportunities to help you grow and succeed in your role.

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This role combines hands-on operations, customer service, and documentation work - helping deliver seamless supply chain execution while driving efficiency, volume growth, and profitability.

Responsibilities:

• Execute end-to-end air shipments
• Receive booking, contact with shipper/consignee and agent to arrange the shipment within SOP's provided
• Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
• Timely invoicing to clients/ agents as well as checking and confirming incoming invoices of sub-contractors on time & correctly
• Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement
• Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors's standards and services
• Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs
• Handle customers statistics and reports or any special request for improving the system
• Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data
• Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience
• Drive improvement: Identify and suggest process enhancements to increase efficiency and quality
• Take ownership: Support teammates and take on additional tasks when needed/ required

Requirements:

• Bachelor’s degree in logistics, supply chain, business, or related fields
• 2 to 5 years of experience in air operation or related roles in freight forwarding/logistics
• IATA Certification
• Good communication of written and spoken English
• Detail-oriented, structured, and eager to learn global supply chain operations
• Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times

What you'll gain:

• Deep expertise in air freight operations (imports, exports, intermodal)
• Hands-on exposure to international logistics systems (carriers, customs, warehouses)
• Opportunity to grow into Senior Associate, Team Leader, or Account Management roles
• Be part of a fast-growing international company with training and development from global experts

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We're looking for an experienced, sharp, and highly trustworthy Executive Assistant in direct support of our SVP, Americas. You'll work alongside leaders to maximize their ability to focus on the team's key priorities in supporting Flexport's continued growth.

This role is ideal for someone who thrives in a fast-moving, ambiguous environment, and who brings a calm, strategic presence to dynamic executive offices. You will act as a force multiplier, managing day-to-day operations, enabling strategic alignment, and strengthening communication across the business.

Your Responsibilities:

• Serve as a strategic partner to your assigned executive (SVP, Americas) by managing schedules, priorities, and key communications with precision and foresight.

• Coordinate cross-functional interactions with senior leaders, external partners, board members, and other key stakeholders.

• Anticipate needs, problem-solve on the fly, and help your executive stay ahead of their most critical workstreams.

• Own and drive logistics for high-impact initiatives, travel, meetings, and events (e.g., QBRs, off-sites, internal communications).

• Handle confidential and non-routine matters with discretion, judgment, and professionalism.

• Prepare and organize data and reports, identifying insights or solutions when needed.

• Support heavy calendar management, domestic/international travel, expenses, POs, and other administrative tasks with speed and accuracy.

• Build trusted relationships with internal stakeholders, including the broader C-Suite and their EAs.

Requirements:

• A BA/BS degree and 3-5+ years of experience supporting senior executives in fast-paced, high-growth environments (tech or start-up experience preferred).

• Impeccable communication skills , concise, clear, and thoughtful, with strong writing ability.

• A track record of handling sensitive matters and navigating complex dynamics with diplomacy and sound judgment.

• Strong emotional intelligence, with the ability to anticipate needs, resolve issues proactively, and foster a culture of trust.

• A bias for action , you operate with urgency, adapt quickly, and keep momentum high even when the path isn’t perfectly clear.

• Deep commitment to Flexport’s values and mission, with a genuine interest in business, culture, and making organizations better from the inside out.

Salary Range: $85,000-$100,000 USD

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