As a Principal Program Manager, you'll be responsible for partnering directly with execs and senior leadership to define programs of work that enable Fin to hit its highest priority company objectives. You'll take a holistic view across programs, connecting the dots back to company strategy and surfacing gaps, misalignment, or opportunities to streamline. You'll drive cross-functional decision-making by identifying the right stakeholders, surfacing the information they need and recommendations.

You'll also be responsible for proactively identifying program risks and anticipating change before it happens, driving action to course-correct and maintain momentum. You'll set and raise the bar for how program management works at Fin, creating new frameworks, challenging existing processes that aren't working, and feeding learnings back into how the team operates.

In addition, you'll hold people accountable at every level, from workstream drivers to exec sponsors, ensuring progress and ownership across complex, cross-functional programs. You'll mentor and develop teammates, making the people around you better and faster. You'll evangelize program management across the company, shaping how other teams and orgs think about execution, collaboration, and ways of working.

We're looking for someone with 8+ years of experience in program management, with a track record of leading large, complex, cross-functional programs in a fast-paced AI/SaaS B2B environment with an evolving strategy. You should be comfortable engaging with and influencing senior executives and leadership to get to the right outcome.

You should be a strategic thinker who connects execution to company strategy, spots gaps across programs, and understands how mission, product, and financial plan tie together. You should be solutions-oriented and proactive when it comes to taking action to solve problems and mitigate risks.

You should have strong facilitation and stakeholder management skills with a track record of bringing together senior-level viewpoints and driving alignment. You should be an excellent self-starter with a track record of seamless execution on complex programs with minimal guidance.

You should have built and significantly improved program management practices, frameworks, or ways of working at a previous company. You should be an excellent communicator who can flex between an exec room and a cross-functional working group, adapting style and depth to the audience.

You should have experience mentoring or developing others, whether direct reports or peers - you make the people around you better.

We offer a competitive salary and meaningful equity, comprehensive medical, dental, and vision coverage, regular compensation reviews, unlimited access to Claude Code and best-in-class AI tools, flexible paid time off policy, paid parental leave program, 401k plan & match, in-office bicycle storage, and fun events for employees, friends, and family!

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The ideal candidate will have 2+ years of experience selling SaaS products, ideally 1+ years in a closing role. They will have a proven hunter mentality with a track record of sourcing and closing net-new business. They will be able to manage a high-velocity pipeline across a large number of deals simultaneously. They will have strong sales instincts and a consistent track record of hitting and exceeding quota. They will be an exceptional written and verbal communicator. They will be comfortable and energized operating and problem-solving in a fast-moving organization. They will exhibit a growth mindset, intellectual curiosity, and ambition. They will be able to quickly build trust and credibility with buyers across functions and executive seniority levels. They will have demonstrable history of leadership, with both immediate and cross-functional teammates.

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The ideal candidate will have 2+ years selling SaaS products, ideally 1+ years in a closing role. They will have a proven hunter mentality with a track record of sourcing and closing net-new business. They will be able to manage a high-velocity pipeline across a large number of deals simultaneously. They will have strong sales instincts and a consistent track record of hitting and exceeding quota. They will be an exceptional written and verbal communicator. They will be comfortable and energized operating and problem-solving in a fast-moving organization. They will exhibit a growth mindset, intellectual curiosity, and ambition. They will be able to quickly build trust and credibility with buyers across functions and executive seniority levels. They will have demonstrable history of leadership, with both immediate and cross-functional teammates.

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You'll lead the strategy and execution of roadshows, sponsored events, virtual programs, executive dinners, and hospitality experiences. Working closely with Sales, Marketing, Product, and GTM partners, you'll design programs that not only generate early-stage pipeline but also accelerate deals and help close business.

This is a highly strategic, cross-functional role for someone who knows how to balance creativity with performance and who thrives on building programs that deliver real business outcomes.

Key responsibilities include:

• Owning regional event strategy: Plan and execute a portfolio of curated and third-party events, including roadshows, sponsored programs, conferences, tradeshows, virtual events, executive dinners, and hospitality experiences

• Driving pipeline generation and acceleration: Build programs that create net-new opportunities while also influencing and accelerating active deals

• Partnering closely with Sales: Align with regional sales leaders to identify target accounts, define goals, and ensure strong pre- and post-event follow-up

• Designing high-impact experiences: Develop engaging, tailored event formats that resonate with target audiences and create meaningful connections

• Managing third-party partnerships: Evaluate, negotiate, and manage sponsored event opportunities to maximize program efficacy

• Developing account-focused programs: Collaborate with GTM teams to support account-based marketing (ABM) initiatives through curated experiences

• Owning performance measurement: Track results and report on pipeline, influence, and revenue impact

• Building scalable processes: Create repeatable frameworks and playbooks for regional event execution and optimization

• Collaborating cross-functionally: Work closely with Brand, Growth, Product Marketing, and Customer teams to ensure consistent messaging and strong execution

Requirements include:

• 4+ years of experience in field marketing, event marketing, or demand generation in a B2B SaaS environment

• Proven track record of driving pipeline generation and influencing revenue through events and field programs

• Experience executing both curated (owned) and third-party (sponsored) events

• Strong understanding of how to engage accounts across the funnel, from early-stage awareness to late-stage deal acceleration

• Excellent stakeholder management skills, with experience partnering closely with Sales and cross-functional teams

• Strategic mindset with the ability to connect program execution to broader business goals

• Strong project management and organizational skills, with the ability to manage multiple programs simultaneously

• Data-driven approach to measurement, reporting, and optimization

• Experience with ABM strategies and targeting is a plus

• Willingness to travel to support key regional events

Success in this role will be measured by the following key performance indicators:

• Regional event programs consistently generate high-quality pipeline and influence revenue

• Strong alignment and trust with Sales and GTM partners

• Events are thoughtfully designed, well-executed, and highly engaging for target audiences

• Clear visibility into performance, with measurable impact on pipeline creation and deal acceleration

• Scalable, repeatable frameworks are in place to grow regional programs efficiently

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At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. Along with our rapidly expanding AI business, there is a high degree of opportunity for progression, creativity, and ownership.

Responsibilities

• Owning the full sales cycle for net-new business in the 0–50 FTE segment, from prospecting and discovery through close

• Identify, qualify, and convert high-potential prospects by deeply understanding their business pains and positioning Fin as a transformative solution

• Develop and execute strategic territory plans to maximize new logo acquisition and pipeline coverage

• Build a healthy, accurate pipeline and forecast consistently against quarterly and annual new business targets

• Partner with Marketing and Solutions Engineers to drive efficient pipeline generation and a seamless buyer experience

• Collaborate with Product and Customer Success by feeding market and prospect insights back to the business to drive continued innovation

Requirements

• 2+ years selling SaaS products, ideally 1+ years in a closing role

• Proven hunter mentality with a track record of sourcing and closing net-new business

• Ability to manage a high-velocity pipeline across a large number of deals simultaneously

• Strong sales instincts and a consistent track record of hitting and exceeding quota

• Exceptional written and verbal communicator

• Comfortable and energized operating and problem-solving in a fast-moving organization

• Exhibits a growth mindset, intellectual curiosity, and ambition

• Ability to quickly build trust and credibility with buyers across functions and executive seniority levels

• Demonstrable history of leadership, with both immediate and cross-functional teammates

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Are you ready to lead the charge in AI-driven customer service? As a Scale Account Executive, you will be a key member of the team leading the growth of our new business. We're building a world-class sales organization, and the road ahead is going to be very exciting.

At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. Along with our rapidly expanding AI business, there is a high degree of opportunity for progression, creativity, and ownership.

Responsibilities

• Owning the full sales cycle for net-new business in the 0–50 FTE segment, from prospecting and discovery through close
• Identify, qualify, and convert high-potential prospects by deeply understanding their business pains and positioning Fin as a transformative solution
• Develop and execute strategic territory plans to maximize new logo acquisition and pipeline coverage
• Build a healthy, accurate pipeline and forecast consistently against quarterly and annual new business targets
• Partner with Marketing and Solutions Engineers to drive efficient pipeline generation and a seamless buyer experience
• Collaborate with Product and Customer Success by feeding market and prospect insights back to the business to drive continued innovation

Requirements

• 2+ years selling SaaS products, ideally 1+ years in a closing role
• Proven hunter mentality with a track record of sourcing and closing net-new business
• Ability to manage a high-velocity pipeline across a large number of deals simultaneously
• Strong sales instincts and a consistent track record of hitting and exceeding quota
• Exceptional written and verbal communicator
• Comfortable and energized operating and problem-solving in a fast-moving organization
• Exhibits a growth mindset, intellectual curiosity, and ambition
• Ability to quickly build trust and credibility with buyers across functions and executive seniority levels
• Demonstrable history of leadership, with both immediate and cross-functional teammates

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercom employees, friends, and family
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

OTE Range

The OTE range for candidates within the Greater Chicago Area is $119,100 - $142,200. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Work Policy

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

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Responsibilities\

\

Automate everything\

Eradicate manual, repetitive, and unscalable work. You will view infrastructure challenges as software problems, building automation and tooling that accelerates R&D.\ \

Drive architectural evolution\

Plan, design, and execute generational changes to Fin’s core infrastructure. You will navigate complex scaling challenges and build elasticity into our systems.\ \

Deliver operational excellence\

Own the reliability of our core services. You will respond to operational events, dig deep to understand why they happened, and engineer permanent, preventative solutions.\ \

Be full stack\

When there is an issue, you don’t stop at the infrastructure layer. You dive deep into our application code to trace problems out to the edge and fix customer-facing issues.\ \

Force-multiply through enablement\

Abstract away shared concerns like security, compute, availability, and costs, so product engineers don't have to think about them. You'll scale your expertise through exceptional, easy-to-use agent skills, documentation, and reliable defaults.\ \

Raise the bar\

Hold yourself and your teammates accountable with deep empathy. Share your domain expertise, review code quickly, unblock your peers, and foster a culture of continuous learning and support.\ \

Ship production-grade systems\

Independently lead complex initiatives, owning the design, implementation, testing, and operational runbooks for high-impact infrastructure projects.\ \

Build AI-native leverage\

Treat AI as a primary tool for getting work done, using coding agents to automate infrastructure work, and building agent skills, tooling, and reliable defaults that let every engineer at Fin apply that same leverage safely. You'll look for the toil that AI should eliminate before a human ever touches it.\ \

Requirements\

\ We don’t expect perfection. If you have most of this and you’re excited, we want to hear from you. We can shape the position for the right person.\ \

• Cloud infrastructure expertise: Multiple years designing, building, and operating high-scale distributed systems and platforms in a cloud environment (ideally AWS), with accountability for availability, performance, and costs.\

\

• Engineering rigor: Deep knowledge of modern programming languages with infrastructure-as-code as a nice to have. You have a track record of treating infrastructure as a software engineering discipline.\

\

• Operational obsession: Expert grasp of reliability, performance, and failure modes. You define metrics, question outliers, and rely on telemetry to guide your decisions. You treat uptime as a feature and take immense pride in the resilience of your systems.\

\

• Developer empathy: You obsess over making things "just work" for your internal customers. You understand the pain points of product developers and know how to eliminate their friction.\

\

• Execution and ownership: A proven track record of independently driving complex, cross-team technical initiatives from conception to production, often spanning multiple quarters.\

\

• Clear, timely communication: You write crisp technical docs, run blameless incident reviews, present trade-offs clearly to technical and non-technical partners, and thrive in an asynchronous, fast moving, and highly collaborative environment.\

\

• AI-first by default: You reach for AI to accelerate your work and have a track record of doing so, automating investigation, code, and operational tasks with coding agents, and building tooling that scales that leverage to others. You exercise judgment about where AI helps and where it doesn't, and you hold a high bar for the correctness and safety of what it produces.\

\

Why join us?\

\ You’ll be the engine that powers every product at Fin. Joining a deeply tenured, highly skilled, and empathetic team means you’ll have the autonomy to make company-wide changes while doing the best work of your career. We prioritize continuous learning and collaborative problem-solving while tackling massive scaling challenges together, and we have a lot of fun doing it.\ \

Benefits\

\ We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!\ \

• Competitive salary and equity in a fast-growing start-up\

\

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen\

\

• Regular compensation reviews - we reward great work!\

\

• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.\

\

• Pension scheme & match up to 4%\

\

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents\

\

• Flexible paid time off policy\

\

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones\

\

• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too\

\

• MacBooks are our standard, but we also offer Windows for certain roles when needed

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As a Principal Program Manager, you'll work directly with senior leaders across every org to turn ambiguous, high-stakes company goals into programs that deliver on their goals. You'll also raise the bar for how program management works at Fin, building the systems and practices that make the whole team, and those that work with you, better.

Key responsibilities include:

• Partner directly with execs and senior leadership to define programs of work that enable Fin to hit its highest priority company objectives
• Take a holistic view across programs, connecting the dots back to company strategy and surfacing gaps, misalignment, or opportunities to streamline
• Take ambiguous, high-stakes problems and drive them to clarity - defining the right structure, roles, and decision-making frameworks, often from scratch
• Drive cross-functional decision-making by identifying the right stakeholders, surfacing the information they need and recommendations
• Proactively identify program risks and anticipate change before it happens, driving action to course-correct and maintain momentum
• Set and raise the bar for how program management works at Fin - creating new frameworks, challenging existing processes that aren't working, and feeding learnings back into how the team operates
• Hold people accountable at every level, from workstream drivers to exec sponsors, ensuring progress and ownership across complex, cross-functional programs
• Mentor and develop teammates, making the people around you better and faster
• Evangelize program management across the company - shaping how other teams and orgs think about execution, collaboration, and ways of working

Requirements include:

• 8+ years of experience in program management with a track record of leading large, complex, cross-functional programs in a fast-paced AI/SaaS B2B environment with an evolving strategy
• Proven experience working directly with senior-level leadership, you're comfortable engaging with and influencing senior executives and leadership to get to the right outcome
• High ownership and agency, with the ability to manage multiple high-profile, high-visibility programs simultaneously in a fast-paced environment
• A strategic thinker who connects execution to company strategy, spots gaps across programs, and understands how mission, product, and financial plan tie together
• You are solutions-oriented and proactive when it comes to taking action to solve problems and mitigate risks
• You have strong facilitation and stakeholder management skills with a track record of bringing together senior-level viewpoints and driving alignment
• You're an excellent self-starter with a track record of seamless execution on complex programs with minimal guidance
• You've built and significantly improved program management practices, frameworks, or ways of working at a previous company
• Excellent communicator who can flex between an exec room and a cross-functional working group, adapting style and depth to the audience
• Experience mentoring or developing others, whether direct reports or peers - you make the people around you better

Benefits include:

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!

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You'll play a critical role in helping customers confidently invest in AI transformation,designing deployment approaches that balance speed, adoption, and long-term value.

This isn't a 'follow the playbook' role. You'll be helping us build the playbook.

Responsibilities:

• Turn ambiguity into clarity: Lead services scoping with customers (Director to C-level) to understand their support operations, goals, and constraints,and turn that into a clear deployment path forward

• Own the story in pre-sales: Partner closely with Sales to position services, shape deals, and give customers confidence in how they'll get value from day one

• Scope what success looks like: Translate business and technical requirements into clear Statements of Work (SOWs),including scope, assumptions, exclusions, timelines, dependencies, and customer responsibilities

• Design AI-powered solutions: Help customers rethink their customer experience using AI,not just replicate old workflows with new tools

• Assess complexity and guide the right approach: Evaluate deals across dimensions like workspace and workflow design, Fin readiness, migration complexity, and integrations - then translate them into clear Statement of Work (SOWs)

• Be the bridge: Connect customer needs with Product, Engineering, and Customer Success,making sure what we sell is what we can deliver (and vice versa)

• Improve the system: Contribute to process improvements, tooling, and scalable ways of working across pre-sales and deployment services

Requirements:

• 3–5 years in consulting, pre-sales, solutions, or customer success

• Proven track record in creating accurate, customer-ready SOWs that led to successful project delivery

• Strong commercial acumen and ability to partner with Sales to drive revenue

• Excellent stakeholder management, negotiation, and communication skills

• Familiarity with SaaS + AI automation, integrations, and change management best practices

• You're AI-curious and hands-on - you don't just talk about it, you try things and understand how it changes workflows

• You're not afraid to challenge customers (and internal teams) when something doesn't make sense

Success Metrics:

• Accelerate deal velocity: Reduce friction and eliminate ambiguity in how deployment services are scoped, ensuring customers understand the path to value faster

• Drive services attach and expansion: Help customers see the critical value of investing upfront to get their AI transformation right from day one

• Scope for delivery success: Build solutions that actually work in the real world,protecting delivery margins through accurate resourcing and clear expectations

• Deliver real-world adoption: Ensure your deployment designs lead to meaningful increases in automation, where customers see Fin working in production, not just on paper

Benefits:

• Competitive salary and meaningful equity

• Comprehensive medical, dental, and vision coverage

• Regular compensation reviews - great work is rewarded!

• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

• Flexible paid time off policy

• Paid Parental Leave Program

• 401k plan & match

• In-office bicycle storage

• Fun events for employees, friends, and family!

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Key responsibilities include:

• Drive adoption of Fin by helping prospects unlock the power of Fin's AI capabilities to automate and scale their support operations
• Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin
• Work hands-on with customers' technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion
• Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback

The ideal candidate will have a strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics. Experience building a SaaS product with real-world usage is a bonus. You should be interested in AI/ML and enjoy quickly building a strong understanding of novel problems, capabilities, and architectures , including the trade-offs and limitations involved.

As a strong coder, you have deep knowledge of at least one high-level programming language (for example, JavaScript, Python, Ruby, etc.). You're able to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomes. You're proficient in using and writing REST APIs to integrate systems effectively.

Benefits include competitive salary and equity in a fast-growing start-up, regular compensation reviews, pension scheme & match up to 4%, peace of mind with life assurance, comprehensive health and dental insurance for you and your dependents, flexible paid time off policy, paid maternity leave, 6 weeks paternity leave for fathers, and more.

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As a Senior Engineer, you will be a critical force-multiplier for the entire R&D organization. You won't just keep the lights on; you will drive generational changes in our architecture, automate away toil, and eradicate manual work so our product teams can focus entirely on delivering customer value.

Our team is responsible for automating everything, driving architectural evolution, delivering operational excellence, being full-stack, force-multiplying through enablement, raising the bar, shipping production-grade systems, and building AI-native leverage.

We expect every engineer here to treat AI as a core part of their toolkit, not an afterthought. You will be joining a high-performing, high-autonomy team of deeply tenured engineers who hold a high bar for execution and collaborative problem-solving.

You will be responsible for leading complex initiatives, owning the design, implementation, testing, and operational runbooks for high-impact infrastructure projects. You will also be responsible for treating AI as a primary tool for getting work done, using coding agents to automate infrastructure work, and building agent skills, tooling, and reliable defaults that let every engineer at Fin apply that same leverage safely.

We don't expect perfection. If you have most of this and you're excited, we want to hear from you. We can shape the position for the right person.

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At Fin, you’ll help shape the future of AI-first customer experiences, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered experiences not just possible, but a reality for our customers.

About the Role

There's an enormous difference between building a Fin demo and deploying Fin in production. A Solutions Engineer can stand up an impressive AI agent demo in an afternoon. Making that demo reliably show what Fin actually does - across every channel, every persona, every vertical, in front of the world's most discerning buyers - is a different discipline entirely. That discipline is what we're hiring for.

As a founding Fin Demo Engineer, you'll own the platform and tooling that powers every Fin demo at Intercom - the environments, seeded data, integrations, reset infrastructure, and reusable building blocks our Solutions Engineers rely on every day. You won't be running demos yourself. You'll be the force multiplier behind the people who do.

Aside from building the systems to support demos, you will embed with our product teams to support net new product releases before they go-to-market. You will understand how to position the product, collaborate on talk tracks with PMM, and figure out how to build simulations, hands-on training materials and challenges to train the field in our products.

It's also a role that lives at the intersection of Product Engineering, PMs, GTM, Enablement, and SE. You'll need to be a talker - comfortable juggling lots of relationships across the company, and moving work forward through clarity, not just code.

Why This Role Matters:

How we demo Fin shapes how the market understands AI in customer service. This role sits at the intersection of Product, GTM, PMM, Enablement and Engineering - with outsised leverage on revenue.

What will I be doing?

• Own the Fin demo platform end-to-end. Multi-tenant mock workspaces, seeded data, configuration, reset infrastructure, and guardrails that make demos reliable, fast, and safe.

• Build first-class demo features into Fin itself. Create UI and workflows so SEs can spin up, reset, and tailor demo accounts in minutes - not hours.

• Use AI to prepare demos. Use Fin itself (and other models) to research prospects, synthesize realistic org structures and conversations, and auto-configure demos for specific verticals and use cases.

• Let SEs move faster. Build templates, libraries, and scripting hooks so SEs can compose complex demo scenarios with guardrails - not raw access to production.

• Show Fin across every surface it touches. Web Messenger, mobile SDKs, voice, email, Slack, API-driven workflows. The demo should match how customers will actually deploy.

• Partner with Enablement. Design hands-on training, demo libraries, and certification paths that ramp SEs and AEs faster than anywhere else in the industry.

• Stay one step ahead of the product roadmap. When a new Fin capability ships, the demo for it should already exist. This happens with strong collaboration with our product teams directly.

• Codify what works. Turn patterns from the field into tools, templates, and playbooks the whole GTM org can use.

What skills do I need?

Must-haves

• 6+ years building software in a customer-facing technical role
• Solutions Engineering, Developer Relations, Founding Engineer, or similar
• Hands-on AI/LLM product experience. You've built with LLMs, you understand RAG, tool use, agents, and evals, and you know the practical limits of current models.
• Strong full-stack chops: TypeScript on the front end plus one strong backend language (Ruby, Go, or Python), and comfort working across web and mobile (iOS/Android or React Native).
• Deep familiarity with SDKs, wrappers, and developer-facing APIs - you've both built them and integrated against them. RESTful APIs and SaaS integrations are second nature.
• You've made yourself measurably more productive with Claude Code or equivalent agentic coding tools. You can show concrete examples of where AI doubled your output - and you'll teach the rest of the SE org to do the same.
• Design sensibility. You care how the demo looks, not just what it does. You know that a demo that works but looks amateurish loses deals.
• An eye for what makes a demo land - the difference between a feature walkthrough and a story that closes deals.

Nice-to-haves

• Background in customer support, contact center, or CX tooling.
• Experience building internal platforms or developer tooling at scale.
• Experience designing or maintaining multi-tenant demo or sandbox environments, including synthetic or anonymised data.
• Prior work that bridged engineering and revenue - lighthouse deals, founding-engineer scope, or solutions engineering platforms.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• A collaborative, innovative work environment where your contributions have a direct impact on the company and its enterprise customers.
• Opportunities for professional development and growth.
• A culture that fosters curiosity, customer obsession, and technical excellence.
• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy.
• Paid Parental Leave Program.
• In-office bicycle storage.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, or genetic information, except where permitted by law.

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You'll play a critical role in helping customers confidently invest in AI transformation,designing deployment approaches that balance speed, adoption, and long-term value.

This isn't a 'follow the playbook' role. You'll be helping us build the playbook.

Key Responsibilities:

• Turn ambiguity into clarity: Lead services scoping with customers (Director to C-level) to understand their support operations, goals, and constraints,and turn that into a clear deployment path forward

• Own the story in pre-sales: Partner closely with Sales to position services, shape deals, and give customers confidence in how they'll get value from day one

• Scope what success looks like: Translate business and technical requirements into clear Statements of Work (SOWs),including scope, assumptions, exclusions, timelines, dependencies, and customer responsibilities

• Design AI-powered solutions: Help customers rethink their customer experience using AI,not just replicate old workflows with new tools

• Assess complexity and guide the right approach: Evaluate deals across dimensions like workspace and workflow design, Fin readiness, migration complexity, and integrations - then translate them into clear Statement of Work (SOWs)

• Be the bridge: Connect customer needs with Product, Engineering, and Customer Success,making sure what we sell is what we can deliver (and vice versa)

• Improve the system: Contribute to process improvements, tooling, and scalable ways of working across pre-sales and deployment services

Requirements:

• 3–5 years in consulting, pre-sales, solutions, or customer success - you've solved real customer problems before

• You're great at engaging both technical teams and senior executives - seamlessly switching between deep technical detail and high-level business conversation

• Proven track record in creating accurate, customer-ready SOWs that led to successful project delivery.

• Strong commercial acumen and ability to partner with Sales to drive revenue.

• Excellent stakeholder management, negotiation, and communication skills.

• Familiarity with SaaS + AI automation, integrations, and change management best practices.

• You're AI-curious and hands-on - you don't just talk about it, you try things and understand how it changes workflows

• You're not afraid to challenge customers (and internal teams) when something doesn't make sense

Success Metrics:

• Accelerate deal velocity: Reduce friction and eliminate ambiguity in how deployment services are scoped, ensuring customers understand the path to value faster

• Drive services attach and expansion: Help customers see the critical value of investing upfront to get their AI transformation right from day one

• Scope for delivery success: Build solutions that actually work in the real world,protecting delivery margins through accurate resourcing and clear expectations

• Deliver real-world adoption: Ensure your deployment designs lead to meaningful increases in automation, where customers see Fin working in production, not just on paper

Benefits:

• Competitive salary and meaningful equity

• Comprehensive medical, dental, and vision coverage

• Regular compensation reviews - great work is rewarded!

• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

• Flexible paid time off policy

• Paid Parental Leave Program

• 401k plan & match

• In-office bicycle storage

• Fun events for employees, friends, and family!

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Your responsibilities will include:

• Driving adoption of Fin by helping prospects unlock the power of Fin's AI capabilities to automate and scale their support operations
• Embedding deeply with strategic customers to understand their business challenges and technical requirements, and providing the insight needed to achieve outstanding results with Fin
• Working hands-on with customers' technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion
• Collaborating closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback
• Contributing to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and grow

To succeed in this role, you'll need:

• A strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics
• Experience building a SaaS product with real-world usage. Bonus points for former founders or early startup engineers
• An interest in AI/ML and the ability to quickly build a strong understanding of novel problems, capabilities, and architectures , including the trade-offs and limitations involved
• Strong cross-functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes for our customers and for Fin
• A strong coding background, with deep knowledge of at least one high-level programming language (for example, JavaScript, Python, Ruby, etc.)
• The ability to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomes
• Proficiency in using and writing REST APIs to integrate systems effectively
• Strong communication skills, with the ability to comfortably discuss the same topics with engineers and non-technical audiences, adapting depth and detail as needed

In return, you'll get:

• A competitive salary and equity in a fast-growing start-up
• A well-treated bunch, with awesome benefits!
• A flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• A Cycle-to-Work Scheme for cyclists
• MacBooks are our standard, but we also offer Windows for certain roles when needed

If you're excited by ownership, creativity, and solving ambiguous problems, and you want to work at the frontier of applied AI while collaborating with world-class Product, Engineering, and GTM teams, this role offers a rare opportunity to combine technical excellence with real customer impact.

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You'll lead the strategy and execution of roadshows, sponsored events, virtual programs, executive dinners, and hospitality experiences. Working closely with Sales, Marketing, Product, and GTM partners, you'll design programs that not only generate early-stage pipeline but also accelerate deals and help close business.

This is a highly strategic, cross-functional role for someone who knows how to balance creativity with performance and who thrives on building programs that deliver real business outcomes.

Responsibilities

• Own regional event strategy: Plan and execute a portfolio of curated and third-party events, including roadshows, sponsored programs, conferences, tradeshows, virtual events, executive dinners, and hospitality experiences
• Drive pipeline generation and acceleration: Build programs that create net-new opportunities while also influencing and accelerating active deals
• Partner closely with Sales: Align with regional sales leaders to identify target accounts, define goals, and ensure strong pre- and post-event follow-up
• Design high-impact experiences: Develop engaging, tailored event formats that resonate with target audiences and create meaningful connections
• Manage third-party partnerships: Evaluate, negotiate, and manage sponsored event opportunities to maximize program efficacy
• Develop account-focused programs: Collaborate with GTM teams to support account-based marketing (ABM) initiatives through curated experiences
• Own performance measurement: Track results and report on pipeline, influence, and revenue impact
• Build scalable processes: Create repeatable frameworks and playbooks for regional event execution and optimization
• Collaborate cross-functionally: Work closely with Brand, Growth, Product Marketing, and Customer teams to ensure consistent messaging and strong execution

Requirements

• 4+ years of experience in field marketing, event marketing, or demand generation in a B2B SaaS environment
• Proven track record of driving pipeline generation and influencing revenue through events and field programs
• Experience executing both curated (owned) and third-party (sponsored) events
• Strong understanding of how to engage accounts across the funnel, from early-stage awareness to late-stage deal acceleration
• Excellent stakeholder management skills, with experience partnering closely with Sales and cross-functional teams
• Strategic mindset with the ability to connect program execution to broader business goals
• Strong project management and organizational skills, with the ability to manage multiple programs simultaneously
• Data-driven approach to measurement, reporting, and optimization
• Experience with ABM strategies and targeting is a plus
• Willingness to travel to support key regional events

Success Metrics

• Regional event programs consistently generate high-quality pipeline and influence revenue
• Strong alignment and trust with Sales and GTM partners
• Events are thoughtfully designed, well-executed, and highly engaging for target audiences
• Clear visibility into performance, with measurable impact on pipeline creation and deal acceleration
• Scalable, repeatable frameworks are in place to grow regional programs efficiently

Benefits

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed

Policies

• Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
• We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

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At Fin, you’ll help shape the future of AI-first customer experiences, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered experiences not just possible, but a reality for our customers.

About the Role

There's an enormous difference between building a Fin demo and deploying Fin in production. A Solutions Engineer can stand up an impressive AI agent demo in an afternoon. Making that demo reliably show what Fin actually does - across every channel, every persona, every vertical, in front of the world's most discerning buyers - is a different discipline entirely. That discipline is what we're hiring for.

As a founding Fin Demo Engineer, you'll own the platform and tooling that powers every Fin demo at Intercom - the environments, seeded data, integrations, reset infrastructure, and reusable building blocks our Solutions Engineers rely on every day. You won't be running demos yourself. You'll be the force multiplier behind the people who do.

Aside from building the systems to support demos, you will embed with our product teams to support net new product releases before they go-to-market. You will understand how to position the product, collaborate on talk tracks with PMM, and figure out how to build simulations, hands-on training materials and challenges to train the field in our products.

It's also a role that lives at the intersection of Product Engineering, PMs, GTM, Enablement, and SE. You'll need to be a talker - comfortable juggling lots of relationships across the company, and moving work forward through clarity, not just code.

Why This Role Matters:

How we demo Fin shapes how the market understands AI in customer service. This role sits at the intersection of Product, GTM, PMM, Enablement and Engineering - with outsised leverage on revenue.

What will I be doing?

• Own the Fin demo platform end-to-end. Multi-tenant mock workspaces, seeded data, configuration, reset infrastructure, and guardrails that make demos reliable, fast, and safe.

• Build first-class demo features into Fin itself. Create UI and workflows so SEs can spin up, reset, and tailor demo accounts in minutes - not hours.

• Use AI to prepare demos. Use Fin itself (and other models) to research prospects, synthesize realistic org structures and conversations, and auto-configure demos for specific verticals and use cases.

• Let SEs move faster. Build templates, libraries, and scripting hooks so SEs can compose complex demo scenarios with guardrails - not raw access to production.

• Show Fin across every surface it touches. Web Messenger, mobile SDKs, voice, email, Slack, API-driven workflows. The demo should match how customers will actually deploy.

• Partner with Enablement. Design hands-on training, demo libraries, and certification paths that ramp SEs and AEs faster than anywhere else in the industry.

• Stay one step ahead of the product roadmap. When a new Fin capability ships, the demo for it should already exist. This happens with strong collaboration with our product teams directly.

• Codify what works. Turn patterns from the field into tools, templates, and playbooks the whole GTM org can use.

What skills do I need?

Must-haves

• 6+ years building software in a customer-facing technical role
• Solutions Engineering, Developer Relations, Founding Engineer, or similar
• Hands-on AI/LLM product experience. You've built with LLMs, you understand RAG, tool use, agents, and evals, and you know the practical limits of current models.
• Strong full-stack chops: TypeScript on the front end plus one strong backend language (Ruby, Go, or Python), and comfort working across web and mobile (iOS/Android or React Native).
• Deep familiarity with SDKs, wrappers, and developer-facing APIs - you've both built them and integrated against them. RESTful APIs and SaaS integrations are second nature.
• You've made yourself measurably more productive with Claude Code or equivalent agentic coding tools. You can show concrete examples of where AI doubled your output - and you'll teach the rest of the SE org to do the same.
• Design sensibility. You care how the demo looks, not just what it does. You know that a demo that works but looks amateurish loses deals.
• An eye for what makes a demo land - the difference between a feature walkthrough and a story that closes deals.

Nice-to-haves

• Background in customer support, contact center, or CX tooling.
• Experience building internal platforms or developer tooling at scale.
• Experience designing or maintaining multi-tenant demo or sandbox environments, including synthetic or anonymised data.
• Prior work that bridged engineering and revenue - lighthouse deals, founding-engineer scope, or solutions engineering platforms.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• A collaborative, innovative work environment where your contributions have a direct impact on the company and its enterprise customers.
• Opportunities for professional development and growth.
• A culture that fosters curiosity, customer obsession, and technical excellence.
• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy.
• Paid Parental Leave Program.
• In-office bicycle storage.
• Fun events for Intercomrades, friends, and family!

#LI-Hybrid

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.

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We are looking for a Principal Demo Engineer to join our team at Fin. As a Principal Demo Engineer, you will own the platform and tooling that powers every Fin demo at Intercom. You will be responsible for building first-class demo features into Fin itself, creating UI and workflows so Solutions Engineers can spin up, reset, and tailor demo accounts in minutes.

Key Responsibilities:

• Own the Fin demo platform end-to-end. Multi-tenant mock workspaces, seeded data, configuration, reset infrastructure, and guardrails that make demos reliable, fast, and safe.
• Build first-class demo features into Fin itself. Create UI and workflows so SEs can spin up, reset, and tailor demo accounts in minutes - not hours.
• Use AI to prepare demos. Use Fin itself (and other models) to research prospects, synthesize realistic org structures and conversations, and auto-configure demos for specific verticals and use cases.
• Let SEs move faster. Build templates, libraries, and scripting hooks so SEs can compose complex demo scenarios with guardrails - not raw access to production.
• Show Fin across every surface it touches. Web Messenger, mobile SDKs, voice, email, Slack, API-driven workflows. The demo should match how customers will actually deploy.
• Partner with Enablement. Design hands-on training, demo libraries, and certification paths that ramp SEs and AEs faster than anywhere else in the industry.
• Stay one step ahead of the product roadmap. When a new Fin capability ships, the demo for it should already exist. This happens with strong collaboration with our product teams directly.
• Codify what works. Turn patterns from the field into tools, templates, and playbooks the whole GTM org can use.

Requirements:

• 6+ years building software in a customer-facing technical role - Solutions Engineering, Developer Relations, Founding Engineer, or similar.
• Hands-on AI/LLM product experience. You've built with LLMs, you understand RAG, tool use, agents, and evals, and you know the practical limits of current models.
• Strong full-stack chops: TypeScript on the front end plus one strong backend language (Ruby, Go, or Python), and comfort working across web and mobile (iOS/Android or React Native).
• Deep familiarity with SDKs, wrappers, and developer-facing APIs - you've both built them and integrated against them. RESTful APIs and SaaS integrations are second nature.
• You've made yourself measurably more productive with Claude Code or equivalent agentic coding tools. You can show concrete examples of where AI doubled your output - and you'll teach the rest of the SE org to do the same.
• Design sensibility. You care how the demo looks, not just what it does. You know that a demo that works but looks amateurish loses deals.
• An eye for what makes a demo land - the difference between a feature walkthrough and a story that closes deals.

Nice-to-haves:

• Background in customer support, contact center, or CX tooling.
• Experience building internal platforms or developer tooling at scale.
• Experience designing or maintaining multi-tenant demo or sandbox environments, including synthetic or anonymised data.
• Prior work that bridged engineering and revenue - lighthouse deals, founding-engineer scope, or solutions engineering platforms.

Benefits:

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• In-office bicycle storage.
• Fun events for Intercomrades, friends, and family!

XML job scraping automation by YubHub

Principal Demo Engineer

Opportunity

Fin is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by a set of advanced AI Agents, who blend automation with empathy, setting a new standard in customer experiences at scale.

About the Role

There's an enormous difference between building a Fin demo and deploying Fin in production. A Solutions Engineer can stand up an impressive AI agent demo in an afternoon. Making that demo reliably show what Fin actually does - across every channel, every persona, every vertical, in front of the world's most discerning buyers - is a different discipline entirely. That discipline is what we're hiring for.

As a founding Fin Demo Engineer, you'll own the platform and tooling that powers every Fin demo at Intercom - the environments, seeded data, integrations, reset infrastructure, and reusable building blocks our Solutions Engineers rely on every day. You won't be running demos yourself. You'll be the force multiplier behind the people who do.

Responsibilities

• Own the Fin demo platform end-to-end. Multi-tenant mock workspaces, seeded data, configuration, reset infrastructure, and guardrails that make demos reliable, fast, and safe.
• Build first-class demo features into Fin itself. Create UI and workflows so SEs can spin up, reset, and tailor demo accounts in minutes - not hours.
• Use AI to prepare demos. Use Fin itself (and other models) to research prospects, synthesize realistic org structures and conversations, and auto-configure demos for specific verticals and use cases.
• Let SEs move faster. Build templates, libraries, and scripting hooks so SEs can compose complex demo scenarios with guardrails - not raw access to production.
• Show Fin across every surface it touches. Web Messenger, mobile SDKs, voice, email, Slack, API-driven workflows. The demo should match how customers will actually deploy.
• Partner with Enablement. Design hands-on training, demo libraries, and certification paths that ramp SEs and AEs faster than anywhere else in the industry.
• Stay one step ahead of the product roadmap. When a new Fin capability ships, the demo for it should already exist. This happens with strong collaboration with our product teams directly.
• Codify what works. Turn patterns from the field into tools, templates, and playbooks the whole GTM org can use.

Requirements

• 6+ years building software in a customer-facing technical role - Solutions Engineering, Developer Relations, Founding Engineer, or similar.
• Hands-on AI/LLM product experience. You've built with LLMs, you understand RAG, tool use, agents, and evals, and you know the practical limits of current models.
• Strong full-stack chops: TypeScript on the front end plus one strong backend language (Ruby, Go, or Python), and comfort working across web and mobile (iOS/Android or React Native).
• Deep familiarity with SDKs, wrappers, and developer-facing APIs - you've both built them and integrated against them. RESTful APIs and SaaS integrations are second nature.
• You've made yourself measurably more productive with Claude Code or equivalent agentic coding tools. You can show concrete examples of where AI doubled your output - and you'll teach the rest of the SE org to do the same.
• Design sensibility. You care how the demo looks, not just what it does. You know that a demo that works but looks amateurish loses deals.
• An eye for what makes a demo land - the difference between a feature walkthrough and a story that closes deals.

Nice-to-Haves

• Background in customer support, contact center, or CX tooling.
• Experience building internal platforms or developer tooling at scale.
• Experience designing or maintaining multi-tenant demo or sandbox environments, including synthetic or anonymised data.
• Prior work that bridged engineering and revenue - lighthouse deals, founding-engineer scope, or solutions engineering platforms.

Benefits

We are a well-treated bunch, with awesome benefits!

If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is $268,200-$320,350. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite as a team.

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As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes. Your main objective is to own and drive the performance of the customer segment, with accountability for growth, retention, and long-term customer value.

Responsibilities

Lead and develop an AI-fluent RM team - Hire, onboard, and coach Relationship Managers for the EMEA region.

Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.

Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve.

Inspire high standards of performance, accountability, and customer focus.

Own the business and deliver results - Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation.

Establish strong forecasting discipline, deal inspection, and operational rigor at scale.

Ensure consistent CRM hygiene and adherence to sales process and methodology.

Balance near-term execution with long-term team development and business health.

Lead multi-threaded expansion strategies across accounts.

Enable modern, value-based and technical selling - Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin.

Build business cases for AI adoption tied to efficiency, cost savings, and growth.

Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives.

Raise the bar on technical credibility and commercial rigor across the team.

Identify and unlock cross-sell and expansion opportunities.

Drive larger, strategic renewals and upsell motions.

Partner cross-functionally and shape the org - Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes.

Surface customer insights related to AI adoption, objections, and success patterns.

Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves.

Navigate complex buying groups and stakeholder alignment.

XML job scraping automation by YubHub

As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes. Your main objective is to own and drive the performance of the customer segment, with accountability for growth, retention, and long-term customer value.

Responsibilities

Lead and develop an AI-fluent RM team - Hire, onboard, and coach Relationship Managers for the EMEA region.

Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.

Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve.

Inspire high standards of performance, accountability, and customer focus.

Own the business and deliver results - Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation.

Establish strong forecasting discipline, deal inspection, and operational rigor at scale.

Ensure consistent CRM hygiene and adherence to sales process and methodology.

Balance near-term execution with long-term team development and business health.

Lead multi-threaded expansion strategies across accounts.

Enable modern, value-based and technical selling - Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin.

Build business cases for AI adoption tied to efficiency, cost savings, and growth.

Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives.

Raise the bar on technical credibility and commercial rigor across the team.

Identify and unlock cross-sell and expansion opportunities.

Drive larger, strategic renewals and upsell motions.

Partner cross-functionally and shape the org - Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes.

Surface customer insights related to AI adoption, objections, and success patterns.

Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves.

Navigate complex buying groups and stakeholder alignment.

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This is a pivotal role for a seasoned creative who can move seamlessly between hands-on writing and high-level concepting, influencing messaging across marketing, brand, and product initiatives. You'll work closely with creative leadership, brand strategists, designers, and marketers to shape ideas that resonate globally.

Responsibilities:

• Lead creative copy development across campaigns, launches, and storytelling initiatives that bring Fin's brand and products to life

• Craft clear, concise, and bold copy for a wide range of formats, including brand campaigns, paid media, landing pages, product marketing, video scripts, and internal comms

• Translate complex product and technical information into compelling, benefit-driven narratives that inspire customers and differentiate Fin in the market

• Partner closely with brand and product marketing teams to define messaging strategy and ensure consistency across channels and campaigns

• Drive creative excellence; set the standard for tone, clarity, and quality across the creative studio

• Guide and mentor other writers (including freelancers and in-house contributors), providing direction, feedback, and hands-on editing

• Present and defend creative ideas to senior stakeholders with clarity, confidence, and strategic reasoning

Requirements:

• 10+ years of copywriting experience, ideally including B2B SaaS or tech

• A portfolio that blends conceptual range with craft mastery, from big brand ideas to crisp, tactical executions

• Strategic and creative thinking; the ability to zoom out to shape narrative frameworks, then zoom in to perfect every word

• Expert-level writing, editing, and proofreading skills with deep knowledge of AP Style and UX writing best practices

• Experience influencing and collaborating with senior creative, marketing, and product stakeholders

• Comfort navigating highly iterative, fast-moving environments, balancing speed with excellence

• Proven ability to mentor and inspire other creatives while remaining hands-on

• Familiarity with design collaboration tools such as Figma, and appreciation for writing to design

• Familiarity or experience working with AI tools like Claude, Chat GPT, Claude Code etc. to help streamline process and collaborate with teams

Benefits:

• Competitive salary and meaningful equity

• Comprehensive medical, dental, and vision coverage

• Regular compensation reviews - great work is rewarded!

• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

• Flexible paid time off policy

• Paid Parental Leave Program

• 401k plan & match

• In-office bicycle storage

• Fun events for employees, friends, and family!

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This leader will operate as the primary strategic integrator across Product, Engineering, and GTM teams, directly owning the commercial success of our most ambitious new AI products in market. You will be responsible for moving us from fragmented Product / GTM planning to a unified, predictable launch machine, defining the 'Sales Ready' gate, embedding GTM strategy early in the product lifecycle, and translating engineering velocity into commercial momentum.

This is a pivotal role to architect and operationalize the connective tissue required to ensure every top-tier AI launch is a measurable commercial success, aligning with the company's commitment to setting the standard for selling AI solutions.

This unique opportunity places you at the forefront of data, process optimization, and strategy execution, directly contributing to our fast-growing sales team achieving ambitious targets.

You’ll manage complex workflows end-to-end, bring structure to ambiguous problems, and connect data to the broader business context. This is a chance to significantly influence Fin’s

What will I be doing?

• Executive GTM Strategy & Commercialization Ownership: Serve as the Single Threaded Owner (STO) for GTM readiness on all Tier 1/2 AI product launches, reporting directly to senior GTM and Product leadership.

• Strategic GTM Framework Design & Enforcement: Own, embed, and enforce the Sales Ready minimum standard and parallel GTM strategy workstream into the Product Launch process, ensuring critical commercial components (segmentation, sales motion, compensation, reporting) are defined and operationalized well ahead of GA.

• Market & Competitive Strategy: Lead market sizing (TAM/SAM/SOM) and competitive intelligence for new AI products, translating external market signals into concrete recommendations for Product and Sales strategy pivots.

• Monetization & Incentive Design Partnership: Partner with Pricing and Sales Strategy/Compensation to define innovative incentive structures and compensation rules of engagement that drive adoption of new AI products.

• Drive Cross-Functional Alignment & Execution: Dismantle organizational silos by driving alignment across Sales, Product, Engineering, Finance, and Enablement to ensure consistent execution of the GTM strategy. Act as a strategic thought partner and proxy for the Sales Leader in Product/R&D forums.

• GTM Performance Governance: Define and track launch success metrics (pipeline, attach, adoption, retention, expansion), translating complex data into executive-ready strategic narratives for GTM leadership.

• Strategic Project Leadership: Own and drive cross-functional projects, leveraging industry best practices in areas such as sales forecasting methodology, defining and optimizing books of business, territory coverage models and Salesforce enhancements. Bring structure and momentum to complex, cross-functional initiatives.

• Forge Strong Partnerships: Collaborate with key stakeholders across Sales, Business Systems, Sales Enablement, Finance, Customer Success, and Revenue Operations to drive alignment and execution, ensuring processes and insights are tightly connected to stakeholder goals.

• Data Analysis & Insight Generation: Regularly analyze sales performance data, developing and maintaining robust dashboards and reporting frameworks. Translate complex data into clear, compelling narratives and provide actionable insights and strategic recommendations to sales leadership on key trends, pipeline health, conversion rates, and areas for strategic intervention.

• Innovate with AI: Identify opportunities to leverage AI to enhance existing processes, automate manual workflows, and improve the quality and accessibility of insights. Optimize relevant content and prompts for our internal AI content repository.

• Drive Operational Excellence: Embody a culture of high standards, ensuring exceptional quality in all project deliverables, documentation, and sales enablement engagements that impact and drive change within the Sales team. Proactively document methods and reasoning so workflows are scalable and repeatable

What skills do I need?

• Bachelor’s Degree in a relevant field or equivalent practical experience

• 8+ years of progressive experience in Sales Strategy, Revenue Operations, or GTM Commercialization in a complex AI or B2B SaaS environment

• Deep Expertise in Sales Strategy & Operations: Proven experience defining and operationalizing Sales teams / organizations, including segmentation, book carving, quota setting, incentive design, target setting and operational cadences.

• Deep Expertise in GTM Strategy & Lifecycle: Proven experience defining and operationalizing GTM motions, including segmentation, sales plays, and launch readiness frameworks in partnership with Product.

• Executive Presence & Influence: Exceptional ability to distill complex topics into clear narratives and influence executive stakeholders (VP/C-level) across Sales / GTM, Product, and Finance.

• Experience in AI/Consumption Models: Deep understanding of AI product launches, usage-based pricing, and designing compensation/incentives to drive new product adoption.

• Advanced Data Synthesis: Highly comfortable with complex data sets, competitive intelligence (TAM/SAM/SOM), and synthesizing product, market, and sales data into actionable strategic pivots.

• Cross-Functional Program Ownership: Demonstrated track record of owning and driving large, cross-functional GTM initiatives from design through implementation and iteration, especially in product commercialization and compensation redesign cycles.

• Advanced Salesforce expertise: reporting, dashboards, data integrity, user administration, etc.

• Exceptional analytical and data modeling skills: expert in Excel/Google Sheets; able to translate complex data into actionable insights

Bonus skills & attributes

• Experience with Tableau, Gong, Outreach, SQL

• Experience with working closely with Enterprise Sales Operations

• Experience leveraging AI to enhance reporting, analysis, or workflow automation

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work!

• Pension scheme & match up to 4%

• Peace of mind with life assurance, as well as comprehensive health and dent

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This leader will operate as the primary strategic integrator across Product, Engineering, and GTM teams, directly owning the commercial success of our most ambitious new AI products in market. You will be responsible for moving us from fragmented Product / GTM planning to a unified, predictable launch machine, defining the 'Sales Ready' gate, embedding GTM strategy early in the product lifecycle, and translating engineering velocity into commercial momentum.

This is a pivotal role to architect and operationalize the connective tissue required to ensure every top-tier AI launch is a measurable commercial success, aligning with the company's commitment to setting the standard for selling AI solutions. This unique opportunity places you at the forefront of data, process optimization, and strategy execution, directly contributing to our fast-growing sales team achieving ambitious targets.

You’ll manage complex workflows end-to-end, bring structure to ambiguous problems, and connect data to the broader business context. This is a chance to significantly influence Fin’s,

Responsibilities

• Executive GTM Strategy & Commercialization Ownership: Serve as the Single Threaded Owner (STO) for GTM readiness on all Tier 1/2 AI product launches, reporting directly to senior GTM and Product leadership.
• Strategic GTM Framework Design & Enforcement: Own, embed, and enforce the Sales Ready minimum standard and parallel GTM strategy workstream into the Product Launch process, ensuring critical commercial components (segmentation, sales motion, compensation, reporting) are defined and operationalized well ahead of GA.
• Market & Competitive Strategy: Lead market sizing (TAM/SAM/SOM) and competitive intelligence for new AI products, translating external market signals into concrete recommendations for Product and Sales strategy pivots.
• Monetization & Incentive Design Partnership: Partner with Pricing and Sales Strategy/Compensation to define innovative incentive structures and compensation rules of engagement that drive adoption of new AI products.
• Drive Cross-Functional Alignment & Execution: Dismantle organizational silos by driving alignment across Sales, Product, Engineering, Finance, and Enablement to ensure consistent execution of the GTM strategy. Act as a strategic thought partner and proxy for the Sales Leader in Product/R&D forums.
• GTM Performance Governance: Define and track launch success metrics (pipeline, attach, adoption, retention, expansion), translating complex data into executive-ready strategic narratives for GTM leadership.
• Strategic Project Leadership: Own and drive cross-functional projects, leveraging industry best practices in areas such as sales forecasting methodology, defining and optimizing books of business, territory coverage models and Salesforce enhancements. Bring structure and momentum to complex, cross-functional initiatives.
• Forge Strong Partnerships: Collaborate with key stakeholders across Sales, Business Systems, Sales Enablement, Finance, Customer Success, and Revenue Operations to drive alignment and execution, ensuring processes and insights are tightly connected to stakeholder goals.
• Data Analysis & Insight Generation: Regularly analyze sales performance data, developing and maintaining robust dashboards and reporting frameworks. Translate complex data into clear, compelling narratives and provide actionable insights and strategic recommendations to sales leadership on key trends, pipeline health, conversion rates, and areas for strategic intervention.
• Innovate with AI: Identify opportunities to leverage AI to enhance existing processes, automate manual workflows, and improve the quality and accessibility of insights. Optimize relevant content and prompts for our internal AI content repository.
• Drive Operational Excellence: Embody a culture of high standards, ensuring exceptional quality in all project deliverables, documentation, and sales enablement engagements that impact and drive change within the Sales team. Proactively document methods and reasoning so workflows are scalable and repeatable

Requirements

• Bachelor’s Degree in a relevant field or equivalent practical experience
• 8+ years of progressive experience in Sales Strategy, Revenue Operations, or GTM Commercialization in a complex AI or B2B SaaS environment
• Deep Expertise in Sales Strategy & Operations: Proven experience defining and operationalizing Sales teams / organizations, including segmentation, book carving, quota setting, incentive design, target setting and operational cadences.
• Deep Expertise in GTM Strategy & Lifecycle: Proven experience defining and operationalizing GTM motions, including segmentation, sales plays, and launch readiness frameworks in partnership with Product.
• Executive Presence & Influence: Exceptional ability to distill complex topics into clear narratives and influence executive stakeholders (VP/C-level) across Sales / GTM, Product, and Finance.
• Experience in AI/Consumption Models: Deep understanding of AI product launches, usage-based pricing, and designing compensation/incentives to drive new product adoption.
• Advanced Data Synthesis: Highly comfortable with complex data sets, competitive intelligence (TAM/SAM/SOM), and synthesizing product, market, and sales data into actionable strategic pivots.
• Cross-Functional Program Ownership: Demonstrated track record of owning and driving large, cross-functional GTM initiatives from design through implementation and iteration, especially in product commercialization and compensation redesign cycles.
• Advanced Salesforce expertise: reporting, dashboards, data integrity, user administration, etc.
• Exceptional analytical and data modeling skills: expert in Excel/Google Sheets; able to translate complex data into actionable insights

Preferred Skills & Attributes

• Experience with Tableau, Gong, Outreach, SQL
• Experience with working closely with Enterprise Sales Operations
• Experience leveraging AI to enhance reporting, analysis, or workflow automation

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dent

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As a Senior Creative Writer, you'll lead creative copy development across campaigns, launches, and storytelling initiatives that bring Fin's brand and products to life. You'll craft clear, concise, and bold copy for a wide range of formats, including brand campaigns, paid media, landing pages, product marketing, video scripts, and internal comms.

Key responsibilities include:

• Leading creative copy development across campaigns, launches, and storytelling initiatives
• Crafting clear, concise, and bold copy for various formats
• Translating complex product and technical information into compelling narratives
• Partnering with brand and product marketing teams to define messaging strategy
• Driving creative excellence and setting the standard for tone, clarity, and quality
• Guiding and mentoring other writers

Requirements include:

• 10+ years of copywriting experience, ideally in B2B SaaS or tech
• A portfolio that blends conceptual range with craft mastery
• Strategic and creative thinking
• Expert-level writing, editing, and proofreading skills
• Experience influencing and collaborating with senior creative, marketing, and product stakeholders
• Comfort navigating highly iterative, fast-moving environments
• Proven ability to mentor and inspire other creatives

Benefits include:

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews
• Unlimited access to AI tools
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!

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Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

As a Senior Product Manager at Fin, you will be responsible for managing the roadmap, capturing work from various inputs, understanding and prioritizing this work, and ensuring that your team is always working on the most impactful projects.

Key Responsibilities:

• Manage the roadmap: capture work from a wide range of inputs, understand and prioritize this work so your team is always working on the most impactful projects

• Deeply know the problems that you're tackling through research and regular interaction with customers; define and frame those problems for the team

• Collaborate with your team in thinking big, to imagine future solutions that solve these problems

• Scope these solutions to their smallest coherent state to ship to customers as early as you can

• Constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in betas and after full release

• Own and maintain the quality of the product areas your team are responsible for; deliver world-class software in every release

• Motivate a group of committed, smart people to do the best work of their careers

Requirements:

• 5+ years experience in product, with a proven track record of shipping impactful products

• Experience collaborating with multiple teams and juggling several projects at once

• Strong track record of effectively collaborating with design and passion for the end-user experience

• Demonstrable experience of leading a team

• Excellent communication skills, with ability to clearly communicate product decisions and the rationale behind them

• Ability to make decisions without consensus and persuade others to make decisions

• Strong stakeholder management skills

• Deep experience working with both qualitative customer insights and quantitative customer data to inform decisions

• Entrepreneurial mindset, with ability to work independently and drive results

Benefits:

• Competitive salary and equity in a fast-growing start-up

• Awesome benefits package, including pension scheme, life assurance, comprehensive health and dental insurance, flexible paid time off policy, and more

• Opportunity to work with a talented team of professionals and contribute to the growth and success of a leading company

Working Arrangements:

• Hybrid working policy, with expectation to be in the office at least three days per week

• Radically open and accepting culture, with focus on fostering a safe and cohesive work environment for everyone

Required Skills:

• Product management

• Project management

• Team leadership

• Communication

• Stakeholder management

• Data analysis

Preferred Skills:

• Design thinking

• User research

• A/B testing

• Customer insights

• Entrepreneurship

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About Us: Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

**What's the Opportunity?

As a Senior Product Manager at Fin, you will be responsible for managing the roadmap, capturing work from various inputs, understanding and prioritizing this work, and collaborating with your team to imagine future solutions that solve customer problems.

**Key Responsibilities:

• Manage the roadmap and prioritize work to ensure the team is working on the most impactful projects

• Deeply understand customer problems through research and regular interaction with customers

• Collaborate with the team to imagine future solutions that solve customer problems

• Scope solutions to their smallest coherent state to ship to customers as early as possible

• Evaluate solutions through quantitative and qualitative measures, both in beta and after full release

• Own and maintain the quality of product areas your team is responsible for

• Deliver world-class software in every release

• Motivate a group of committed, smart people to do the best work of their careers

**Requirements:

• 5+ years of experience in product management, with a proven track record of shipping impactful products

• Experience collaborating with multiple teams and juggling several projects at once

• Strong track record of effectively collaborating with design and passion for end-user experience

• Demonstrable experience of leading a team

• Excellent communication skills, with the ability to clearly communicate product decisions and rationale

• Ability to work with both qualitative customer insights and quantitative customer data to inform decisions

• Entrepreneurial mindset, with the ability to work independently and drive results

**Benefits:

• Competitive salary and equity in a fast-growing startup

• Awesome benefits package, including pension scheme, life assurance, comprehensive health and dental insurance, flexible paid time off policy, and more

• Opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences

• Collaborative and supportive work environment, with a focus on innovation and continuous improvement

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We are seeking a highly motivated and experienced Manager, Customer Support to join our team at Fin. As a Manager, Customer Support, you will be responsible for leading a team of Technical Support Specialists and Technical Support Engineers, managing all aspects of delivering an exceptional customer experience for our customers.

Responsibilities:

• Lead a high-performing team of Technical Support Specialists and Technical Support Engineers
• Onboard, develop, coach, and lead a team of ~10 inboxing teammates
• Promote a team culture of belonging and of owners and problem solvers
• Motivate and ensure the CS team is deeply aligned and committed to Fin's strategy, vision, and core values
• Be responsible for and drive first response times and customer satisfaction within your team and across the CS organization
• Identify, create solutions, and execute on workflows and projects to achieve CS Org goals and deliver a remarkable customer experience
• Partner with marketing & sales, and R&D as the voice of CS and our customers
• Develop and improve our processes and policies to drive simplicity and results

Requirements:

• 4+ years experience working in a customer support/service capacity
• SaaS or technology company highly desired
• Minimum of 3 year experience in a role where you directly led and managed a team of people and built a strong team culture
• Strong communication / writing skills and interpersonal skills
• Previous experience managing a team to metrics, hosting regular 1:1s, performance reviews, performance improvement plans and running team meetings
• Customer focus - you obsess over the customer experience and proven track record of building customer obsession into customer interactions, processes, and culture
• Comprehensive knowledge of and interest in the technology industry
• Ability to recognize patterns in data and provide recommendations based on those patterns
• A sense of optimism, flexibility, resilience, grit, and creativity

Benefits:

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!

Policies:

• Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

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Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.

We're looking for a motivated, independent operator, who is comfortable wearing multiple hats and is energized by constant change. The ideal candidate will have exceptional customer service skills, solid technical experience, an interest in AI and proven experience successfully leading and contributing to a distributed customer support team at a SaaS organization.

As a company we are majorly focused on AI so we hope you’ll be excited about the way AI is changing the customer support world and experience for our customers.

Responsibilities

• People management: Onboard, develop, coach, and lead a team of ~10 inboxing teammates. Promote a team culture of belonging and of owners and problem solvers

• Culture: Motivate and ensure the CS team is deeply aligned and committed to Fin’s strategy, vision, and core values

• CS results: Be responsible for and drive first response times and customer satisfaction within your team and across the CS organization.

• Building: Identify, create solutions, and execute on workflows and projects to achieve CS Org goals and deliver a remarkable customer experience.

• Cross-functional projects: Partner with marketing & sales, and R&D as the voice of CS and our customers.

• Process: Develop and improve our processes and policies to drive simplicity and results

Requirements

• 4+ years experience working in a customer support/service capacity

• SaaS or technology company highly desired

• Minimum of 3 year experience in a role where you directly led and managed a team of people and built a strong team culture

• Strong communication / writing skills and interpersonal skills. You will be leading and collaborating with your global peers async most of the time

• Previous experience managing a team to metrics, hosting regular 1:1s, performance reviews, performance improvement plans and running team meetings

• Customer focus - you obsess over the customer experience and proven track record of building customer obsession into customer interactions, processes, and culture

• Comprehensive knowledge of and interest in the technology industry

• Ability to recognize patterns in data and provide recommendations based on those patterns

• A sense of optimism, flexibility, resilience, grit, and creativity

Benefits

We are a well-treated bunch with awesome benefits!

• Competitive salary and meaningful equity

• Comprehensive medical, dental, and vision coverage

• Regular compensation reviews - great work is rewarded!

• Flexible paid time off policy

• Paid Parental Leave Program

• 401k plan & match

• In-office bicycle storage

• Fun events for employees, friends, and family!

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

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As a Revenue Accountant, you will collaborate across Accounting, Revenue Operations, Finance Systems, Data, and GTM teams to ensure accurate and timely revenue recognition. You will assist in day-to-day revenue accounting activities, support the monthly revenue close process, prepare revenue and AR-related account reconciliations and analyses, and assist with revenue recognition for SaaS subscriptions and other non-standard arrangements.

You will also partner with Revenue Operations, Finance Systems, and Data teams to ensure completeness and accuracy of revenue-related data, perform variance and flux analysis to identify trends, investigate discrepancies, and explain key business drivers, and support external audits by preparing audit deliverables and responding to auditor inquiries.

To succeed in this role, you will need 2-3 years of experience in public accounting and/or industry, a strong understanding of accounting principles and foundational knowledge of ASC 606, excellent technical, analytical, and communication skills, and the ability to work under pressure and meet deadlines in a fast-paced environment.

In addition to your technical skills, you will need to be able to work collaboratively with cross-functional teams, have a curiosity to challenge the status quo and leverage technology to build scalable processes and streamline accounting operations, and have a meticulous attention to detail and strong organizational skills.

If you are a motivated and detail-oriented individual who is passionate about revenue accounting operations and process improvements, we encourage you to apply for this exciting opportunity.

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In this role, you will own the end-to-end deal strategy function , shaping how Fin structures, prices, and closes its most complex enterprise opportunities. You will be a trusted strategic partner to senior Sales, Finance, Product, and Legal leadership , bringing commercial instinct, analytical rigor, and deep cross-functional fluency to every deal conversation. The work you do will directly shape how we operate across the deal lifecycle, helping Fin grow efficiently while maintaining sound commercial judgment at scale.

Key responsibilities include:

• Owning the strategic deal review process for Fin's largest enterprise opportunities, including non-standard pricing, multi-product bundles, multi-year commitments, and complex negotiation cycles.
• Partnering directly with senior Sales leadership, Finance, Product, and Legal to structure enterprise deals that balance growth targets, margin goals, and long-term customer value.
• Designing, implementing, and continuously refining deal governance frameworks , including pricing guardrails, approval workflows, and escalation policies , that scale with the business.
• Leading the evolution of the quote-to-order process and CPQ tooling, driving automation and efficiency improvements that reduce enterprise sales cycle times and minimize friction.
• Translating complex deal data into clear commercial narratives and recommendations that inform executive decision-making, pricing strategy, and Go-to-Market planning.
• Identifying and acting on trends in enterprise deal flow, win/loss patterns, and pricing outcomes to proactively surface risks and opportunities to leadership.
• Serving as the senior subject matter expert on enterprise deal structuring, contract terms, and commercial policy , building organizational knowledge and driving consistency across regions and segments.

To succeed in this role, you will need:

• A bachelor's degree.
• 7+ years in Deal Desk, Revenue Strategy, or Sales Operations supporting enterprise sales in a high-growth SaaS or AI company.
• Proven track record owning end-to-end deal strategy for complex, high-value enterprise transactions , including multi-year, multi-product, and custom-structured agreements.
• Advanced Excel and modeling skills, including multi-scenario economics and sensitivity analyses.
• Strong commercial acumen and deep understanding of enterprise SaaS business models, pricing and packaging, and the quote-to-order lifecycle , with the ability to assess deal economics, evaluate risk, and make sound recommendations under pressure.
• Experience designing and scaling deal governance frameworks, policies, and playbooks.
• Demonstrated ability to influence and advise senior stakeholders across Sales, Finance, and Legal without direct authority, and to distill complexity into clear, actionable insights for executive audiences.

Bonus skills and attributes include:

• Experience at a high-growth company that has scaled its enterprise segment through significant revenue milestones.
• Familiarity with AI product pricing models and usage-based or consumption-based deal structures.
• Knowledge of software revenue recognition principles (ASC 606).
• Experience partnering with Product or Pricing teams on enterprise Go-to-Market packaging decisions.

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As a Revenue Accountant, you will collaborate across Accounting, Revenue Operations, Finance Systems, Data, and GTM teams to ensure accurate and timely revenue recognition. You will assist in day-to-day revenue accounting activities, support the monthly revenue close process, prepare revenue and AR-related account reconciliations and analyses, and assist with revenue recognition for SaaS subscriptions, usage-based revenue, overages, ramped contracts, and other non-standard arrangements under ASC 606.

You will partner with Revenue Operations, Finance Systems, and Data teams to ensure completeness and accuracy of revenue-related data, perform variance and flux analysis to identify trends, investigate discrepancies, and explain key business drivers, and support external audits by preparing audit deliverables and responding to auditor inquiries.

You will also assist with maintaining and improving revenue accounting processes, controls, and documentation, contribute to automation and process improvement initiatives to improve efficiency and scalability of the monthly close and reporting processes, and assist with ad hoc analyses, user acceptance testing, reporting, and special projects as needed.

To be successful in this role, you will need 2-3 years of experience in public accounting and/or industry, a curiosity to challenge the status quo and leverage technology to build scalable processes and streamline accounting operations, meticulous attention to detail and strong organizational skills, excellent technical, analytical, and communication skills, both written and verbal, and a strong understanding of accounting principles and foundational knowledge of ASC 606.

Preferred qualifications include a Bachelor's degree in Accounting, CPA or progress toward CPA, experience working in NetSuite (NetSuite ARM experience preferred), experience with SaaS and/or usage-based revenue models, familiarity with Stripe, Salesforce (SFDC), and Snowflake, knowledge of ASC 606 and revenue recognition concepts, interest in automation, AI tools, and process improvement initiatives, and experience supporting audits and maintaining process documentation and controls.

We offer a competitive salary and meaningful equity, comprehensive medical, dental, and vision coverage, regular compensation reviews, unlimited access to Claude Code and best-in-class AI tools, flexible paid time off policy, paid Parental Leave Program, 401k plan & match, in-office bicycle storage, and fun events for employees, friends, and family!

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In this role, you will own the end-to-end deal strategy function , shaping how Fin structures, prices, and closes its most complex enterprise opportunities. You will be a trusted strategic partner to senior Sales, Finance, Product, and Legal leadership , bringing commercial instinct, analytical rigor, and deep cross-functional fluency to every deal conversation. The work you do will directly shape how we operate across the deal lifecycle, helping Fin grow efficiently while maintaining sound commercial judgment at scale.

Key responsibilities include:

• Owning the strategic deal review process for Fin's largest enterprise opportunities, including non-standard pricing, multi-product bundles, multi-year commitments, and complex negotiation cycles.
• Partnering directly with senior Sales leadership, Finance, Product, and Legal to structure enterprise deals that balance growth targets, margin goals, and long-term customer value.
• Designing, implementing, and continuously refining deal governance frameworks , including pricing guardrails, approval workflows, and escalation policies , that scale with the business.
• Leading the evolution of the quote-to-order process and CPQ tooling, driving automation and efficiency improvements that reduce enterprise sales cycle times and minimize friction.
• Translating complex deal data into clear commercial narratives and recommendations that inform executive decision-making, pricing strategy, and Go-to-Market planning.
• Identifying and acting on trends in enterprise deal flow, win/loss patterns, and pricing outcomes to proactively surface risks and opportunities to leadership.
• Serving as the senior subject matter expert on enterprise deal structuring, contract terms, and commercial policy , building organizational knowledge and driving consistency across regions and segments.

Requirements include:

• 7+ years in Deal Desk, Revenue Strategy, or Sales Operations supporting enterprise sales in a high-growth SaaS or AI company.
• Proven track record owning end-to-end deal strategy for complex, high-value enterprise transactions , including multi-year, multi-product, and custom-structured agreements.
• Advanced Excel and modeling skills, including multi-scenario economics and sensitivity analyses.
• Strong commercial acumen and deep understanding of enterprise SaaS business models, pricing and packaging, and the quote-to-order lifecycle , with the ability to assess deal economics, evaluate risk, and make sound recommendations under pressure.
• Experience designing and scaling deal governance frameworks, policies, and playbooks.
• Demonstrated ability to influence and advise senior stakeholders across Sales, Finance, and Legal without direct authority, and to distill complexity into clear, actionable insights for executive audiences.

Bonus requirements include:

• Experience at a high-growth company that has scaled its enterprise segment through significant revenue milestones.
• Familiarity with AI product pricing models and usage-based or consumption-based deal structures.
• Knowledge of software revenue recognition principles (ASC 606).
• Experience partnering with Product or Pricing teams on enterprise Go-to-Market packaging decisions.

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The ideal candidate combines strong commercial leadership with operational excellence, coaching capability, and a passion for building winning sales cultures in fast-paced SaaS environments.

Key responsibilities include:

• Leading, coaching, and developing a team of Account Executives across Continental Europe
• Driving consistent pipeline generation, forecast accuracy, and revenue performance
• Supporting reps through complex commercial negotiations and multi-stakeholder sales cycles
• Building a culture of accountability, performance, and continuous improvement
• Partnering cross-functionally with Marketing, Customer Success, Solutions Engineering, and Partnerships teams
• Recruiting, onboarding, and developing top sales talent
• Monitoring key sales metrics and identifying opportunities to improve execution and conversion rates
• Contributing to regional go-to-market planning and execution
• Ensuring operational discipline across forecasting, CRM hygiene, and sales processes

Requirements include:

• Significant experience leading successful SaaS sales teams
• Proven track record of delivering and exceeding revenue targets
• Strong people leadership and coaching capabilities
• Experience managing complex B2B sales cycles
• Strong commercial acumen and forecasting discipline
• Ability to operate effectively across multiple European markets and cultures
• Excellent communication, stakeholder management, and leadership skills
• Experience working in high-growth or scaling technology businesses is preferred

Benefits include:

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

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The ideal candidate combines strong commercial leadership with operational excellence, coaching capability, and a passion for building winning sales cultures in fast-paced SaaS environments.

Key responsibilities include:

• Leading, coaching, and developing a team of Account Executives across Continental Europe
• Driving consistent pipeline generation, forecast accuracy, and revenue performance
• Supporting reps through complex commercial negotiations and multi-stakeholder sales cycles
• Building a culture of accountability, performance, and continuous improvement
• Partnering cross-functionally with Marketing, Customer Success, Solutions Engineering, and Partnerships teams
• Recruiting, onboarding, and developing top sales talent
• Monitoring key sales metrics and identifying opportunities to improve execution and conversion rates
• Contributing to regional go-to-market planning and execution
• Ensuring operational discipline across forecasting, CRM hygiene, and sales processes

The ideal candidate will have significant experience leading successful SaaS sales teams, a proven track record of delivering and exceeding revenue targets, and strong people leadership and coaching capabilities.

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Fin is seeking a highly skilled GL Accountant to join our finance team. As a GL Accountant, you will play a critical role in ensuring the accuracy and completeness of our financial records.

What's the Opportunity?

This is a highly impactful role that will give you the opportunity to make a significant contribution to our finance team. You will work closely with our Accounting Manager to develop and implement financial processes and procedures.

What Will I Be Doing?

• Assist in day-to-day accounting activities to ensure compliance with US GAAP, internal policies, and external audits.
• Prepare various account reconciliations and summaries to support the general ledger balances.
• Prepare journal entries for sales commissions, salaries, bonus, severance, and equity by analyzing a high volume of sensitive data from several systems.
• Collaborate with various teams, including Payroll, Commissions, and Stock Admin teams for proper recording of transactions.
• Participate in internal and external audits by preparing deliverables and responding to the auditors' inquiries.
• Optimize and automate processes to improve efficiency and effectiveness of our monthly close process and of our internal and external reporting requirements.
• Provide insightful financial analysis to management, highlighting key trends and variances.
• Assist with ad hoc analysis, reporting, and other projects as needed.

What Skills Do I Need?

• 2-3 years in public accounting and/or industry.
• Curiosity to challenge the status quo and leverage technology to build scalable processes and streamline accounting operations.
• Meticulous attention to detail and organizational skills.
• Excellent technical, analytical, and communication skills, both written and verbal.
• Highly proficient in Excel.
• Ability to perform tasks with a high degree of accuracy and timeliness.
• Strong analytical, research, and problem-solving skills.
• Ability to work under pressure and meet deadlines in a fast-paced environment while maintaining accuracy.

Preferred Qualifications

• Bachelor's degree in Accounting or Finance.
• CPA is a strong plus.
• Experience working in NetSuite, Carta preferred.
• Experience in Equity/SBC and Payroll.
• Knowledge of accounting rules surrounding contract acquisition costs under ASC 340 and compensation under ASC 71X is a plus.

Benefits

We offer a competitive salary and meaningful equity, comprehensive medical, dental, and vision coverage, regular compensation reviews, unlimited access to Claude Code and best-in-class AI tools, flexible paid time off policy, paid parental leave program, 401k plan & match, in-office bicycle storage, and fun events for employees, friends, and family!

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You'll be partnering with Account Executives to build and prioritise highly strategic target account lists. This includes deep dives into firmographics, technographics, and intent data to identify top opportunities. You'll work with both new prospects and existing customers, engaging with them at different stages, from first touch through to adoption and expansion. You'll also operate across both high velocity and more complex sales cycles, learning how to work both.

You'll need to build deep knowledge of Fin's Customer Agent and Sales Agent products, clearly articulating the problems these products solve and speaking credibly with prospects about them. You'll work closely with Sales, Marketing, Product, and Customer Success to improve how we generate and convert pipeline for these products. Your proximity to customers means your feedback matters.

We're looking for someone with a strong desire to build a career in Sales, with 1+ year of customer-facing work experience. Sales or SaaS experience is a plus. You should be comfortable working at pace, with a high velocity motion, and be able to move quickly and prioritise well. You'll need to be able to prospect across cold calling, email, and social, engaging people who aren't expecting to hear from you. You should also be able to communicate clearly, adapt to different audiences, and listen as well as you talk.

We're a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!

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Our team invests in our BDRs, giving them opportunities to grow and develop at Fin. We believe in development and promotion from within, and we're looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales.

As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We're looking for a teammate to do the same!

Responsibilities:

• Pipeline Generation: Partner with Account Executives to build and prioritize highly strategic target account lists. This includes deep dives into firmographics, technographics, and intent data to identify top opportunities.

• Customer Engagement Across the Funnel: Work with both new prospects and existing customers. You'll engage with customers at different stages, from first touch through to adoption and expansion, giving you a broader view of the sales cycle than most BDR roles offer.

• Multiple Sales Motions: You'll operate across both high velocity and more complex sales cycles. Some deals move fast and reward speed. Others involve multiple stakeholders and require patience, research, and coordination with Account Executives. You'll learn how to work both.

• Product Expertise: Build deep knowledge of Fin's Customer Agent and Sales Agent products. You'll need to clearly articulate the problems these products solve and speak credibly with prospects about them.

• Cross-Functional Collaboration: Work closely with Sales, Marketing, Product, and Customer Success to improve how we generate and convert pipeline for these products. Your proximity to customers means your feedback matters.

Requirements:

• Strong desire to build a career in Sales. You want to be in a closing role in the future and you see this as the path to get there.

• 1+ year of customer-facing work experience. Sales or SaaS experience is a plus.

• Comfortable working at pace. This is a high velocity motion, you need to be able to move quickly and prioritize well.

• Prospecting skills across cold calling, email, and social. You know how to engage people who aren't expecting to hear from you.

• Communication. You can articulate ideas clearly, adapt to different audiences, and you listen as well as you talk.

• Growth Mindset. You're self-aware, you seek feedback, and you treat every day as a chance to get better.

• Results Oriented. You don't settle. You're hungry to hit your numbers and raise the bar for yourself and the team.

• Curiosity about AI and how it's changing sales and customer service. You don't need to be technical, but you need to be interested.

Bonus skills & attributes:

• Bachelor's Degree preferred

• Familiarity with these systems and tools: SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator

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Your responsibilities will include assisting in day-to-day accounting activities to ensure compliance with US GAAP, internal policies, and external audits. You will prepare various account reconciliations and summaries to support the general ledger balances, prepare journal entries for sales commissions, salaries, bonus, severance, and equity by analysing a high volume of sensitive data from several systems, and collaborate with various teams, including Payroll, Commissions, and Stock Admin teams for proper recording of transactions.

You will also participate in internal and external audits by preparing deliverables and responding to the auditors' inquiries, optimise and automate processes to improve efficiency and effectiveness of our monthly close process and of our internal and external reporting requirements, provide insightful financial analysis to management, highlighting key trends and variances, and assist with ad hoc analysis, reporting, and other projects as needed.

In this role, you will have the opportunity to work with a high degree of autonomy, make significant contributions to the development of our accounting organisation, and collaborate with a talented team of professionals. You will also have access to a range of benefits, including competitive salary and meaningful equity, comprehensive medical, dental, and vision coverage, regular compensation reviews, unlimited access to Claude Code and best-in-class AI tools, flexible paid time off policy, paid parental leave program, 401k plan & match, in-office bicycle storage, and fun events for employees, friends, and family!

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Your responsibilities will include identifying and solving team, organisational, and business automation and integration problems. You will design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in identity & access management, endpoint management, security, compliance and enterprise email deliverability.

You will take part in high-impact cross-organisational projects to integrate, expand, and evolve our corporate IT infrastructure, with a strong emphasis on infrastructure-as-code. You will govern and promote automation and AI adoption through enablement and education with the aim of eliminating friction and toil and help the business to work sustainably.

You will take part and drive bleeding edge aim tools - we don’t shy away from being beta testers for new features/products to optimise our organisation.

You will drive IT incident response in concert with other InfoSec and engineering teams.

You will look to drive and lead impact across the organisation to adhere to our values and consistently raise the bar.

You will integrate and utilise AI tooling and continuously drive our automated no code infrastructure via tools such as Tines and Workato.

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As a Systems Engineer, you will identify and solve team, organisational, and business automation and integration problems. You will design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in identity & access management, endpoint management, security, compliance and enterprise email deliverability.

Key responsibilities include:

• Identifying and solving team, organisational, and business automation and integration problems
• Designing, building, and owning efficient and easy-to-maintain automations and integrations
• Participating in high-impact cross-organisational projects to integrate, expand, and evolve our corporate IT infrastructure
• Governing and promoting automation and AI adoption through enablement and education
• Driving IT incident response in concert with other InfoSec and engineering teams

Requirements include:

• 3 to 5 years of experience as a Systems Engineer
• Great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions
• Good knowledge of a high-level programming language, e.g. Ruby, Python, Perl etc…
• Experience building and operating systems in the cloud, without a traditional corporate network perimeter

Nice to have:

• Experience building robust, scalable integrations between billing and an ERP system, preferably Netsuite

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We are looking for a Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for helping customers integrate Fin into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams.

Responsibilities:

• Communicate efficiently and effectively with our customers
• Own customer communications and issues from initial contact until resolution
• Become an encyclopedia of knowledge about how Fin works and what it is capable of
• Work directly with product teams to identify current issues and offer informed opinions on potential solutions
• Debug complex issues with an understanding of both our own codebase and the many technologies employed by our customers

What Your First 6 Months Will Look Like:

• In your first 30 days, you will complete company onboarding, become familiar with Fin's values, strategy, and goals, dive into CS-specific trainings to learn the product and CS workflows, and successfully pass relevant assessments.
• In your first 60 days, you will continue to complete CS trainings and pass relevant assessments successfully and on schedule, independently inbox using the resources and supports provided, and demonstrate ownership in the execution of your work.
• In your first 90 days, you will receive QA reviews and action feedback, begin a personal growth tracker document, contribute outside of the inbox via sharing suggestions and ideas for how we can improve, and successfully meet KPI targets and/or goals.

Requirements:

• 1-2 years of technical support experience
• Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs
• Understanding of REST API, SDKs & Webhooks
• Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.)
• Strong customer focus (excels at + enjoys helping customers)
• Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)
• Strong problem solving skills (ability to think critically and learn on-the-fly)

Bonus Skills & Attributes:

• Completion of technical coding bootcamps, programs, courses, etc.
• Previous experience working in a troubleshooting environment
• Understanding code syntax or use of specifically supported frameworks
• Experience configuring our supported iOS/Android Plugins (mobile SDKs)
• Familiarity with native mobile development

Benefits:

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!

Base salary range for candidates within the Greater Chicago Area is $81,000 - $98,000.

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Your main responsibilities will include identifying and solving team, organisational, and business automation and integration problems. You will design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in identity & access management, endpoint management, security, compliance, and enterprise email deliverability.

You will take part in high-impact cross-organisational projects to integrate, expand, and evolve our corporate IT infrastructure, with a strong emphasis on infrastructure-as-code. You will govern and promote automation and AI adoption through enablement and education with the aim of eliminating friction and toil and help the business to work sustainably.

You will take part and drive bleeding-edge aim tools - we don't shy away from being beta testers for new features/products to optimise our organisation. You will drive IT incident response in concert with other InfoSec and engineering teams.

You will look to drive and lead impact across the organisation to adhere to our values and consistently raise the bar. You will integrate and utilise AI tooling and continuously drive our automated no-code infrastructure via tools such as Tines and Workato.

We offer a competitive salary and meaningful equity, comprehensive medical, dental, and vision coverage, regular compensation reviews, unlimited access to Claude Code and best-in-class AI tools, flexible paid time off policy, paid parental leave program, 401k plan & match, in-office bicycle storage, and fun events for employees, friends, and family.

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Key responsibilities include:

• Working closely with Partner Services Managers to act as the primary technical point of contact for certified delivery partners
• Managing technical partner escalations with internal Product and Engineering teams
• Enabling partners on new product features, technical updates, and deployment methodology changes through structured enablement sessions, documentation, and hands-on walkthroughs
• Shadowing partner-led deployments to monitor delivery quality, provide real-time feedback, and ensure alignment with Intercom's product best practices and Deployment Services methodology
• Stepping in and leading customer deployments directly where a partner is unable to deliver or where delivery quality falls below the required standard

Requirements include:

• 6+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies
• Experience working with or through delivery partners, channel partners, or system integrators
• Strong technical aptitude and ability to configure software platforms and discuss integrations, APIs, and data flows at a level that earns credibility with both partners and internal engineering teams
• Coaching and enablement mindset, with experience building training or certification content a plus
• Excellent communication and relationship-building skills, capable of giving direct feedback to partners while maintaining a productive working relationship

Benefits include:

• Competitive salary and equity in a fast-growing start-up
• Comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers

If you're passionate about technology, AI, and helping customers succeed, we'd love to hear from you!

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Your responsibilities will include:

• Evangelizing Fin's AI-first customer service transformation story to partner executives, sellers, architects, and consultants.
• Supporting qualified partner-sourced and partner-influenced opportunities where technical credibility can improve conversion, velocity, ACV, or expansion.
• Enabling partner-led POCs from the back end through architecture review, evaluation design, and risk guidance.
• Building reusable partner assets including golden demos, technical playbooks, reference architectures, integration guides, and objection-handling materials.
• Supporting technology partners by validating integration use cases, improving marketplace quality, and translating ecosystem requirements into R&D feedback.
• Partnering with Sales Enablement, PMM, Product, R&D, Partner Managers, Deployment Services, and Customer Success to create one consistent enablement standard.
• Removing noise from the SE organization by redirecting unqualified, low-value, or support-oriented partner requests.

To succeed in this role, you will need:

• A deep technical understanding of AI agents, customer support operations, APIs, integrations, workflows, and enterprise evaluation processes.
• Strong executive and practitioner-level communication.
• The ability to teach complex technical concepts clearly.
• Experience in Solutions Engineering, Partner Engineering, Field Engineering, Solutions Architecture, or Technical Enablement.
• Comfort working with GSIs, services partners, implementation partners, ISVs, and technology partners.
• Strong judgment on prioritization and when to scale vs. go bespoke.
• The ability to translate partner needs into high-signal Product and R&D feedback.
• Fluency in Spanish and/or Portuguese.

Bonus skills and attributes include experience with AI, automation, customer service platforms, or enterprise SaaS ecosystems, experience supporting strategic integrations, APIs, or marketplace partner motions, experience with GSI or services partner enablement, and experience supporting partner-sourced or partner-influenced revenue motions.

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Your job is not to qualify partners or act as a support desk. Your job is to create leverage: enabling partners to source, influence, co-sell, evaluate, integrate, and deliver Fin in ways that grow revenue and improve customer outcomes.

Key responsibilities include:

• Evangelizing Fin's AI-first customer service transformation story to partner executives, sellers, architects, and consultants.
• Supporting qualified partner-sourced and partner-influenced opportunities where technical credibility can improve conversion, velocity, ACV, or expansion.
• Enabling partner-led POCs from the back end through architecture review, evaluation design, and risk guidance.
• Building reusable partner assets including golden demos, technical playbooks, reference architectures, integration guides, and objection-handling materials.
• Supporting technology partners by validating integration use cases, improving marketplace quality, and translating ecosystem requirements into R&D feedback.
• Partnering with Sales Enablement, PMM, Product, R&D, Partner Managers, Deployment Services, and Customer Success to create one consistent enablement standard.
• Removing noise from the SE organization by redirecting unqualified, low-value, or support-oriented partner requests.

Requirements include:

• A deep technical understanding of AI agents, customer support operations, APIs, integrations, workflows, and enterprise evaluation processes.
• Strong executive and practitioner-level communication.
• The ability to teach complex technical concepts clearly.
• Experience in Solutions Engineering, Partner Engineering, Field Engineering, Solutions Architecture, or Technical Enablement.
• Comfort working with GSIs, services partners, implementation partners, ISVs, and technology partners.
• Strong judgment on prioritization and when to scale vs. go bespoke.
• The ability to translate partner needs into high-signal Product and R&D feedback.
• Fluency in Spanish and/or Portuguese.

Bonus skills and attributes include:

• Experience with AI, automation, customer service platforms, or enterprise SaaS ecosystems.
• Experience supporting strategic integrations, APIs, or marketplace partner motions.
• Experience with GSI or services partner enablement.
• Experience supporting partner-sourced or partner-influenced revenue motions.

Benefits include:

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• In-office bicycle storage.
• Fun events for employees, friends, and family!

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We're looking for a sales leader to build, scale, and evolve a team of Small Business / Scale Relationship Managers. This role is ideal for someone who excels at developing early-career sales talent, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.

You'll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey , from traditionalist to pioneer.

Key responsibilities include:

• Leading and developing an AI-fluent RM team
• Hiring, onboarding, and coaching Relationship Managers across the Small Business / Scale segment
• Developing reps into strong consultative sellers who can confidently position AI-powered capabilities
• Building a culture of curiosity, learning, and continuous improvement as AI capabilities evolve
• Inspiring high standards of performance, accountability, and customer focus

• Owning the business and delivering results
• Owning your team's revenue number, with accountability for renewals, expansion, and pipeline generation
• Establishing strong forecasting discipline, deal inspection, and operational rigor at scale
• Ensuring consistent CRM hygiene and adherence to sales process and methodology
• Balancing near-term execution with long-term team development and business health

• Enabling modern, value-based and technical selling
• Coaching reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin
• Helping the team clearly articulate the business impact of AI, including efficiency, scale, and customer experience improvements
• Partnering with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives
• Raising the bar on technical credibility and commercial rigor across the team

• Partnering cross-functionally and shaping the org
• Working closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes
• Surfacing customer insights related to AI adoption, objections, and success patterns
• Contributing to improving sales processes, tooling, and operating rhythm as the platform evolves

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Key responsibilities include:

• Evangelizing Fin's AI-first customer service transformation story to partner executives, sellers, architects, and consultants.
• Supporting qualified partner-sourced and partner-influenced opportunities where technical credibility can improve conversion, velocity, ACV, or expansion.
• Enabling partner-led POCs from the back end through architecture review, evaluation design, and risk guidance.
• Building reusable partner assets including golden demos, technical playbooks, reference architectures, integration guides, and objection-handling materials.
• Supporting technology partners by validating integration use cases, improving marketplace quality, and translating ecosystem requirements into R&D feedback.
• Partnering with Sales Enablement, PMM, Product, R&D, Partner Managers, Deployment Services, and Customer Success to create one consistent enablement standard.
• Removing noise from the SE organization by redirecting unqualified, low-value, or support-oriented partner requests.

Requirements include:

• A deep technical understanding of AI agents, customer support operations, APIs, integrations, workflows, and enterprise evaluation processes.
• Strong executive and practitioner-level communication.
• The ability to teach complex technical concepts clearly.
• Experience in Solutions Engineering, Partner Engineering, Field Engineering, Solutions Architecture, or Technical Enablement.
• Comfort working with GSIs, services partners, implementation partners, ISVs, and technology partners.
• Strong judgment on prioritization and when to scale vs. go bespoke.
• The ability to translate partner needs into high-signal Product and R&D feedback.
• Fluency in Spanish and/or Portuguese.

Bonus skills and attributes include experience with AI, automation, customer service platforms, or enterprise SaaS ecosystems, experience supporting strategic integrations, APIs, or marketplace partner motions, experience with GSI or services partner enablement, and experience supporting partner-sourced or partner-influenced revenue motions.

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Your job is not to qualify partners or act as a support desk. Your job is to create leverage: enabling partners to source, influence, co-sell, evaluate, integrate, and deliver Fin in ways that grow revenue and improve customer outcomes.

Key responsibilities include:

• Evangelizing Fin's AI-first customer service transformation story to partner executives, sellers, architects, and consultants.
• Supporting qualified partner-sourced and partner-influenced opportunities where technical credibility can improve conversion, velocity, ACV, or expansion.
• Enabling partner-led POCs from the back end through architecture review, evaluation design, and risk guidance.
• Building reusable partner assets including golden demos, technical playbooks, reference architectures, integration guides, and objection-handling materials.
• Supporting technology partners by validating integration use cases, improving marketplace quality, and translating ecosystem requirements into R&D feedback.
• Partnering with Sales Enablement, PMM, Product, R&D, Partner Managers, Deployment Services, and Customer Success to create one consistent enablement standard.
• Removing noise from the SE organization by redirecting unqualified, low-value, or support-oriented partner requests.

Requirements include:

• Deep technical understanding of AI agents, customer support operations, APIs, integrations, workflows, and enterprise evaluation processes.
• Strong executive and practitioner-level communication.
• Ability to teach complex technical concepts clearly.
• Experience in Solutions Engineering, Partner Engineering, Field Engineering, Solutions Architecture, or Technical Enablement.
• Comfort working with GSIs, services partners, implementation partners, ISVs, and technology partners.
• Strong judgment on prioritization and when to scale vs. go bespoke.
• Ability to translate partner needs into high-signal Product and R&D feedback.
• Fluent in Spanish and/or Portuguese

Bonus skills and attributes include:

• Experience with AI, automation, customer service platforms, or enterprise SaaS ecosystems.
• Experience supporting strategic integrations, APIs, or marketplace partner motions.
• Experience with GSI or services partner enablement.
• Experience supporting partner-sourced or partner-influenced revenue motions.

Benefits include:

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews
• Unlimited access to Claude Code and best-in-class AI tools
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!

XML job scraping automation by YubHub

You'll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey , from traditionalist to pioneer.

Key responsibilities include:

• Leading and developing an AI-fluent RM team
• Hiring, onboarding, and coaching Relationship Managers across the Small Business / Scale segment
• Developing reps into strong consultative sellers who can confidently position AI-powered capabilities
• Building a culture of curiosity, learning, and continuous improvement as AI capabilities evolve
• Inspiring high standards of performance, accountability, and customer focus

You'll own the business and deliver results:

• Owning your team's revenue number, with accountability for renewals, expansion, and pipeline generation
• Establishing strong forecasting discipline, deal inspection, and operational rigor at scale
• Ensuring consistent CRM hygiene and adherence to sales process and methodology
• Balancing near-term execution with long-term team development and business health

You'll enable modern, value-based and technical selling:

• Coaching reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin
• Helping the team clearly articulate the business impact of AI, including efficiency, scale, and customer experience improvements
• Partnering with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives
• Raising the bar on technical credibility and commercial rigor across the team

You'll partner cross-functionally and shape the org:

• Working closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes
• Surfacing customer insights related to AI adoption, objections, and success patterns
• Contributing to improving sales processes, tooling, and operating rhythm as the platform evolves

Requirements include:

• 2 years Sales Management experience
• Experience selling SaaS solutions in a quota-carrying environment
• Experience managing and developing revenue-owning individual contributors
• Strong coaching and talent development skills, particularly with early-career sellers
• Demonstrated ability to forecast, inspect deals, and operate with rigor at scale

Nice to have:

• Experience in Small Business, Scale, or Commercial sales motions
• Exposure to selling technical or AI-enabled products
• Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)
• Experience helping customers adopt new technology

Benefits include:

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews,great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!

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We are looking for a Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for helping customers integrate Fin into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams.

What's the Opportunity?

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position.

Responsibilities:

• Communicating efficiently and effectively with our customers
• Owning customer communications and issues from initial contact until resolution
• Becoming an encyclopedia of knowledge about how Fin works and what it is capable of
• Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product
• A crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions
• Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers
• Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes
• Influencing the direction of the Fin product through daily communication with our customers and consistent collaboration with our product teams

What Your First 6 Months Will Look Like:

In your first 30 days you will:

• Complete company onboarding, becoming familiar with Fin’s values, strategy, and goals
• Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments
• Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions
• Showcase successful and proactive communication about your training progress and needs/questions that arise

In your first 60 days, you will:

• Continue to complete CS trainings and pass relevant assessments successfully and on schedule
• Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query
• Demonstrate ownership in the execution of your work
• Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda

In your first 90 days, you will:

• Receive QA reviews and action feedback
• Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development
• Contribute outside of the inbox via sharing suggestions and ideas for how we can improve
• Successfully meet KPI targets and/or goals
• Demonstrate Fin’s Values in your work and alignment with the company vision and strategy

What Skills Do I Need?

• 1-2 years of technical support experience
• Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs
• Understanding of REST API, SDKs & Webhooks
• Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.)
• Strong customer focus (excels at + enjoys helping customers)
• Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)
• Strong problem solving skills (ability to think critically and learn on-the-fly)
• Ability to troubleshoot and utilize resources to answer questions on baseline topics
• Ability to take on + action feedback
• Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency
• Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas

Bonus Skills & Attributes

• Completion of technical coding bootcamps, programs, courses, etc.
• Previous experience working in a troubleshooting environment
• Understanding code syntax or use of specifically supported frameworks
• Experience configuring our supported iOS/Android Plugins (mobile SDKs)
• Familiarity with native mobile development

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!

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In this role, you will identify and solve team, organisational, and business automation and integration problems. You will design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve the company's posture in identity & access management, endpoint management, security, compliance, and enterprise email deliverability.

You will take part in high-impact cross-organisational projects to integrate, expand, and evolve the corporate IT infrastructure, with a strong emphasis on infrastructure-as-code. You will govern and promote automation and AI adoption through enablement and education with the aim of eliminating friction and toil and help the business to work sustainably.

You will take part and drive bleeding-edge AI tools, and look to drive and lead impact across the organisation to adhere to the company's values and consistently raise the bar.

The ideal candidate will have 7+ years of experience as a Systems Engineer and possess great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions. They will have a strong track record of coaching junior teammates and setting the bar for team standards.

Nice to have: experience building robust, scalable integrations between billing and an ERP system, preferably Netsuite.

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You'll work closely with our Partner Services team, internal Product and Engineering teams, and directly with partners and their customers. This is a perfect role for someone who thrives at the intersection of technical delivery, enablement, and quality assurance across a scaled delivery model.

Key Responsibilities

• Work closely with Partner Services Managers to act as the primary technical point of contact for certified delivery partners, helping them resolve deployment-related issues across Intercom's platform including Fin, Workflows, Procedures, Guidance, and integrations.
• Manage technical partner escalations with internal Product and Engineering teams, triaging issues, providing context, and driving them to resolution so partner-led deployments stay on track.
• Enable partners on new product features, technical updates, and deployment methodology changes through structured enablement sessions, documentation, and hands-on walkthroughs.
• Shadow partner-led deployments to monitor delivery quality, provide real-time feedback, and ensure alignment with Intercom's product best practices and Deployment Services methodology.
• Step in and lead customer deployments directly where a partner is unable to deliver or where delivery quality falls below the required standard, ensuring the customer experience is protected regardless of who is delivering.
• Perform hands-on configuration of Intercom features, including automation, workflows, reporting, and Fin, both as part of direct delivery and as a reference point for partner enablement.
• Facilitate technical discovery sessions alongside partners for complex customer requirements, translating them into actionable deployment plans.
• Coordinate technical readiness activities, including integrations, data migrations, and security reviews, in partnership with our Forward Deployed Engineers and partner teams.
• Collaborate with Product and R&D teams to surface partner and customer feedback, identify product improvements, and help shape future innovations.
• Track and report on partner delivery quality metrics, identifying patterns in escalations and using them to improve enablement content and partner certification standards.
• Play a hands-on role in our partner certification program, assessing partner readiness, conducting technical evaluations, and ensuring partners meet the standard required to deliver Intercom deployments independently.
• Build and maintain enablement content in our AI-first learning delivery platform, including deployment playbooks, technical walkthroughs, feature update modules, and certification materials that keep our partner network current as the product evolves.

Requirements

• 6+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies.
• Experience working with or through delivery partners, channel partners, or system integrators, either enabling them, managing their output, or both.
• Proven success managing complex, multi-stakeholder projects where you are not always the one doing the hands-on work but are accountable for the outcome.
• Strong technical aptitude, comfortable configuring software platforms and discussing integrations, APIs, and data flows at a level that earns credibility with both partners and internal engineering teams.
• A coaching and enablement mindset, getting satisfaction from making others better, not just doing the work yourself.
• Excellent communication and relationship-building skills, capable of giving direct feedback to partners while maintaining a productive working relationship.
• Experience implementing or configuring platforms like Intercom, Zendesk, Salesforce, or similar customer experience tools is a plus.
• Analytical mindset with strong problem-solving, prioritization, and decision-making skills.
• Adaptability and resilience, comfortable switching between enablement, escalation management, and direct delivery depending on what the situation requires.
• Passion for technology, AI, and helping customers succeed, whether that's through your own work or through the partners you support.

How You'll Be Measured

• Partner delivery quality: Are partner-led deployments meeting Intercom's methodology standards and achieving target automation rates?
• Escalation resolution: Are technical partner escalations being resolved quickly and effectively, keeping deployments on track?
• Enablement impact: Are partners demonstrating improved capability and independence as a result of your enablement and certification work?
• Certification throughput: Are new and existing partners progressing through the certification program and meeting the required technical standards?
• Customer satisfaction: Do customers on partner-delivered engagements receive the same quality of experience as those delivered directly by Intercom?
• Direct delivery readiness: When you step in to lead a deployment directly, are outcomes delivered on time and to the expected standard?

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This is a unique opportunity to build and scale the new enterprise operations function at Intercom. You'll be the founding enterprise sales operations leader, responsible for defining the operations playbook, building cross-functional relationships, and establishing the foundations that let our enterprise sales team establish Fin as the default AI solution for large-scale customer support organizations.

In this role, you will be the strategic partner to our Enterprise Sales VP and their global organization. This unique opportunity places you at the forefront of data, process optimization, and strategy execution, directly contributing to our fast-growing sales team achieving ambitious targets.

Responsibilities

• Strategic Collaboration & Stakeholder Management: Act as a trusted advisor and strategic partner to Global Enterprise sales leaders, proactively understanding their challenges, identifying opportunities for improvement, and shaping clear, data-driven recommendations.

• Process Design & Optimization: Develop, support, and continuously refine scalable operational cadences for sales forecasting, quarterly business reviews, and performance reporting. Follow and improve clear, efficient intake processes for new Sales Operations requests, ensuring effective prioritization and execution.

• Strategic Project Leadership: Own and drive cross-functional projects, leveraging industry best practices in areas such as sales forecasting methodology, defining and optimizing books of business and account coverage models, and Salesforce enhancements. Bring structure and momentum to complex, cross-functional initiatives.

• Forge Strong Partnerships: Collaborate with key stakeholders across Sales, Business Systems, Sales Enablement, Finance, Customer Success, and Revenue Operations to drive alignment and execution, ensuring processes and insights are tightly connected to stakeholder goals.

• Data Analysis & Insight Generation: Regularly analyze sales performance data, developing and maintaining robust dashboards and reporting frameworks. Translate complex data into clear, compelling narratives and provide actionable insights and strategic recommendations to sales leadership on key trends, pipeline health, conversion rates, and areas for strategic intervention.

• Innovate with AI: Identify opportunities to leverage AI to enhance existing processes, automate manual workflows, and improve the quality and accessibility of insights. Optimize relevant content and prompts for our internal AI content repository.

• Drive Operational Excellence: Embody a culture of high standards, ensuring exceptional quality in all project deliverables, documentation, and sales enablement engagements that impact and drive change within the Sales team. Proactively document methods and reasoning so workflows are scalable and repeatable.

Requirements

• Bachelor’s Degree
• 7+ years of experience in Sales / Field Operations, ideally within a high-growth SaaS or AI company
• Advanced Salesforce expertise: reporting, dashboards, data integrity, user administration, etc.
• Exceptional analytical and data modeling skills: expert in Excel/Google Sheets; able to translate complex data into actionable insights
• Strong project management skills: able to manage multiple projects from scope to delivery; organized and detail-oriented
• Exceptional communication: clear, concise written and verbal skills; adept at presenting insights and recommendations to leadership
• Strategic business acumen: able to translate sales strategy into operational plans; proactive, structured problem-solver with good judgment

Bonus Skills & Attributes

• Experience with Tableau, Clari, Gong, Outreach, SQL
• Experience with working closely with Enterprise Sales Operations

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

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Your responsibilities will include developing trusted advisor relationships with customers, facilitating requirements gathering and process mapping, collaborating with engineers to translate customer requirements into Fin solution designs, monitoring Fin usage patterns to identify risks and recommend optimizations, maintaining deep product knowledge of Fin's capabilities, and leading Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.

To be successful in this role, you will need 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles, experience with business process mapping, requirements analysis, and solution design, strong technical acumen and passion for AI/agent-building, ability to simplify and communicate complex problems clearly across audiences, strong prioritization skills, and demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.

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Responsibilities:

• Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).
• Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.
• Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
• Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
• Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
• Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.
• Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
• Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.

Requirements:

• 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
• Experience with business process mapping, requirements analysis, and solution design.
• Strong technical acumen and passion for AI/agent-building (coding not required).
• Ability to simplify and communicate complex problems clearly across audiences.
• Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.
• Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.
• Self-motivated, adaptable, and curious team player with a high level of self-efficacy.

Benefits:

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

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