Role Overview

Faire’s marketing org runs largely on systems marketing does not currently build. Audiences and attributes, campaign automation, landing pages, attribution, translation, paid feeds, monitoring and alerting: today most of it gets assembled request by request, or waits on a partner engineering pod carrying its own roadmap. The Marketing Engineer builds those systems inside marketing, on Faire’s production stack, and enables marketers to then run solo.

Responsibilities

• You will write production code across Faire’s codebase, own services end to end, take part in on-call, and put agents into marketing workflows with the evals and monitoring that make them trustworthy at scale.
• You will be measured on whether the marketing org gained a capability it did not have before.
• The surface you own can span various disciplines: Paid media tooling and feed automation, the landing page framework, lifecycle and campaign systems, the marketing data layer, internal platform tooling, and the consumption layer for Faire’s recommendation and propensity models inside marketing surfaces are all in scope.

What you'll build first

• Marketing-led landing pages: our current marketing led landing pages workflow is slower than it should be for the blog, newsroom and content teams, and for landing page tests in lifecycle and paid we’re often spending more time talking/prioritizing experiments than building experiences for them.
• Self-serve audiences and attributes: our partner teams currently go through us for Audience syncing with paid platforms and marketing led lifecycle.

How we work

• Own services end to end. Design, build, review, deploy, monitor.
• Ship in Faire's production codebase, to Faire's engineering standards, with code review by engineers.
• Sit with lifecycle, paid, brand and product marketing rather than behind a ticket queue.

Qualifications Required

• 4+ years shipping and owning production software, in or adjacent to a marketing, growth or GTM organization.
• You'll work in Faire's production codebase. Faire’s stack is Kotlin, Java, JUnit, Hibernate, Guice and Jersey, React and Next.js, HTTP, JSON and Protocol Buffers, MySQL and CockroachDB, on AWS.
• SQL and enough comfort in the warehouse to instrument what matters and decide what to build next from the data.
• Depth in at least one marketing platform: a CDP or ESP (Braze, Iterable, Segment, Hightouch), an attribution or analytics platform, a CMS, or an ad platform API.

Benefits

• Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.
• Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.
• Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.

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Role Overview

Faire’s marketing org runs largely on systems marketing does not currently build. Audiences and attributes, campaign automation, landing pages, attribution, translation, paid feeds, monitoring and alerting: today most of it gets assembled request by request, or waits on a partner engineering pod carrying its own roadmap. The Marketing Engineer builds those systems inside marketing, on Faire’s production stack, and enables marketers to then run solo.

Responsibilities

• You will write production code across Faire’s codebase, own services end to end, take part in on-call, and put agents into marketing workflows with the evals and monitoring that make them trustworthy at scale.
• You will be measured on whether the marketing org gained a capability it did not have before.
• The surface you own can span various disciplines: Paid media tooling and feed automation, the landing page framework, lifecycle and campaign systems, the marketing data layer, internal platform tooling, and the consumption layer for Faire’s recommendation and propensity models inside marketing surfaces are all in scope.

What you'll build first

• Marketing-led landing pages: our current marketing led landing pages workflow is slower than it should be for the blog, newsroom and content teams, and for landing page tests in lifecycle and paid we’re often spending more time talking/prioritizing experiments than building experiences for them.
• Self-serve audiences and attributes: our partner teams currently go through us for Audience syncing with paid platforms and marketing led lifecycle.

How we work

• Own services end to end. Design, build, review, deploy, monitor.
• Ship in Faire's production codebase, to Faire's engineering standards, with code review by engineers.
• Sit with lifecycle, paid, brand and product marketing rather than behind a ticket queue.

Qualifications Required

• 4+ years shipping and owning production software, in or adjacent to a marketing, growth or GTM organization.
• You'll work in Faire's production codebase. Faire’s stack is Kotlin, Java, JUnit, Hibernate, Guice and Jersey, React and Next.js, HTTP, JSON and Protocol Buffers, MySQL and CockroachDB, on AWS.
• SQL and enough comfort in the warehouse to instrument what matters and decide what to build next from the data.
• Depth in at least one marketing platform: a CDP or ESP (Braze, Iterable, Segment, Hightouch), an attribution or analytics platform, a CMS, or an ad platform API.
• Daily use of AI coding agents, plus experience putting LLMs into production systems with evals, monitoring and a defined failure mode.
• A track record of owning a system end to end, including the on-call, and shipping it to non-technical users who then operated it without you.

Benefits

• Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.
• Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.
• Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.
• Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.
• Belonging: We're intentional about building an environment where every Faire employee has equal access to opportunities, growth, and success.

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Responsibilities:

• Physical Safety & Security Strategy: define Faire's physical safety and security posture across workplace, events, and facility operations. Conduct risk assessments and translate findings into proportional mitigation strategies.
• Security Operations & Incident Response: oversee day-to-day security operations programs, including guard services relationships and access control policies. Own incident response, investigation, and follow-up from initial assessment through resolution.
• Travel Risk Management: build and operate a travel risk program that gives employees the information and support they need before and during travel, domestically and internationally.
• Executive Protection: provide executive protection support for senior leadership, including during high-profile events, travel, and periods of elevated risk.
• Standards & Readiness: establish safety and security standards that hold up across locations and work styles. Prepare the function for audits, insurance requirements, and public-company expectations.
• Vendor & Partner Management: manage relationships with security vendors and external partners.
• Employee Trust & Enablement: design safety programs and communications that are clear, transparent, and trust-building, not fear-inducing.

Qualifications:

• 8–12 years of experience in corporate security, physical security, LEO or a closely related field, ideally with experience at both high-growth tech companies and more mature organizations
• Experience building or significantly scaling a corporate safety and security function from the ground up
• Deep expertise in physical security systems, emergency response planning, and threat assessment methodologies

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We're looking for a strong operator to help scale and execute brand onboarding and inbound process for Fulfilled by Faire (FbF). In this role, you'll own the end-to-end brand onboarding process , from the moment brands join FbF through activation , and be accountable for the key performance indicators that drive brand success and program growth.

Responsibilities

• Own inventory inbound and exception process throughout entire brand lifecycle
• Own the end-to-end onboarding experience for brands joining Fulfilled by Faire, from initial kickoff through activation and post-launch stabilization
• Serve as the primary point of communication between Faire, brands, and warehouse partners to ensure operational readiness and alignment
• Track onboarding progress across multiple workstreams, proactively identifying risks, delays, and quality issues
• Leverage data and operational metrics to anticipate qualitative issues and drive informed decision-making
• Partner cross-functionally with Product, Fulfillment, and CX teams to resolve issues and improve onboarding workflows
• Influence outcomes without direct authority while balancing brand needs with operational constraints
• Contribute to the continuous improvement of onboarding processes, documentation, and internal tooling
• Support brands post-onboarding to ensure ongoing success and a high-quality fulfillment experience

Qualifications

• 3+ years of experience in operations, supply chain, fulfillment, marketplace operations, or a related field
• Prior hands-on experience with physical goods fulfillment and warehousing operations
• Experience in scaling warehouse operations built on strong foundations (5S, Poka Yoke, Andon, Kaizen and standard work)
• Strong business acumen
• Experience working directly with brands, merchants, or partners across a variety of roles and seniority levels
• Demonstrated ability to solve complex problems through influence rather than authority
• Strong execution skills, high ownership mindset, and self-driven work style
• Comfort operating in ambiguous, fast-moving environments

Preferred Qualifications

• Prior experience with high quality warehouse receiving operations
• Prior experience onboarding sellers or merchants onto a marketplace or fulfillment program
• Working knowledge of WMS and comfort using data to answer operational questions
• Experience scaling or improving operational processes in a high-growth environment
• Prior online marketplace experience

Benefits

• Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.
• Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.
• Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.
• Real rewards. Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.
• Belonging: We're intentional about building an environment where every Faire employee has equal access to opportunities, growth, and success.

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You'll connect the dots across product and go-to-market, using analytics, customer insights, and opportunity sizing to decide where we invest and how we execute. You'll partner closely with Product, Operations, Revenue, and Data Science, and become a trusted advisor to senior leadership across the business.

Responsibilities:

• Drive OKR attainment for the International team, owning strategy and execution for our Europe Top 8 priorities
• Lead and develop a team of Strategy & Operations ICs through coaching, prioritization, and vision setting
• Personally own key initiatives in Europe: identify opportunities that move company metrics, align cross-functional teams, remove roadblocks, and lead execution end to end
• Prioritize GTM and Product initiatives based on impact, strategic importance, and complexity, and partner with Data Science to build and refine the models that support those decisions
• Proactively identify opportunities that grow retailer lifetime value (LTV)
• Drive forecasting, performance monitoring, and metric decomps, and surface the insights that matter most to leadership
• Build effective, scalable operational processes and close operational gaps
• Build trusted relationships with key stakeholders across Product, Operations, Revenue, and leadership

Qualifications:

• 8+ years of experience in consulting, finance (investment banking or private equity), or analytical business operations roles
• Experience managing and developing people
• Some experience partnering with GTM and Product teams
• Exceptional creative problem-solving skills
• Analytical and comfortable with data, with strong analytical thinking and SQL knowledge
• Strong product and business intuition
• Scrappy, resourceful executor with a strong work ethic and ownership mindset

Benefits:

• Competitive pay, equity, and comprehensive benefits
• Opportunity to work with a talented team and make an impact
• Flexible work arrangements, including hybrid in-office and remote work options

Salary Range: £141,000 to £193,500 per year

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As a Director, Global Equity, you will own and continue to evolve Faire's global equity programs, building on an existing foundation while enhancing the structure, rigor, and scalability required to support public company readiness.

Responsibilities:

• Own and scale Faire's global equity programs end-to-end, spanning plan design, administration, accounting, compliance, and employee experience across all equity award types and jurisdictions.
• Serve as the senior owner of equity operations, partnering with Finance, Accounting, Payroll, Legal, and People to build durable, audit-ready processes that scale with company growth.
• Lead public company equity responsibilities, including SEC reporting support, insider trading programs, audit readiness, and the design and operation of equity-related internal controls.
• Oversee the full equity lifecycle, including grant issuance, vesting, exercises, releases, share pool management, and reconciliations between the equity platform and general ledger.
• Design, implement, and optimize equity systems and workflows, including Shareworks (or equivalent) integrations with payroll, HRIS, and financial reporting systems.
• Act as a trusted advisor and escalation point for complex employee, executive, and stakeholder equity matters, exercising sound judgment and discretion.
• Proactively manage global regulatory, tax, and compliance risk, partnering with Legal and external advisors to ensure equity programs remain compliant as Faire scales internationally.

Qualifications:

• Bachelor's degree in Economics, Finance, Accounting, Law or equivalent practical experience.
• 10+ years of experience in stock plan administration, including leadership in complex or high-growth environments.
• CEP certification strongly preferred.
• Deep expertise in global equity programs, with hands-on knowledge of legal, tax, and payroll considerations across multiple jurisdictions.
• Experience with designing and implementing an Employee Stock Purchase Plan.
• Proven experience scaling equity programs through private-to-public readiness or public company operations.
• Advanced analytical and systems skills; Shareworks (or equivalent) expertise required.
• Demonstrated ability to influence cross-functionally without authority, including working with senior leaders.

Benefits:

• Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.
• Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.
• Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.
• Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.
• Belonging: We're intentional about building an environment where every Faire employee has equal access to opportunities, growth, and success.

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As a Customer Experience Associate at Faire, you will play a crucial role in empowering entrepreneurs to realize their dreams. In this dynamic position, you will engage directly with our brand and retailer partners, managing a range of experiences to significantly contribute to their business success.

Responsibilities

• Provide high-quality, real-time support to customers via phone/email/chat, addressing their questions and concerns promptly and effectively.
• Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions, ensuring all communications are logged and tracked accurately.
• Work collaboratively with the team to meet and exceed key performance metrics such as response times, customer satisfaction, and issue resolution.
• Participate in regular training and development sessions to continuously improve your skills and stay updated on Faire's products and policies.
• Contribute to a team environment that encourages continuous learning, knowledge sharing, and peer support.

Qualifications

• Experience in customer service, preferably in a phone-based support role.
• Excellent verbal communication skills, with the ability to handle complex interactions professionally and empathetically.
• Proficiency in using CRM and other customer support tools.
• Strong problem-solving skills, with the ability to think quickly and provide effective solutions to customer issues.
• A team player who is adaptable and agile, capable of working in a dynamic, remote environment.
• Alignment with Faire's core values and a genuine passion for supporting and serving our community.

Role Specifications

• This is a hybrid role with three days/week in office and two days remote.
• Home Office: Must be in a quiet, enclosed room with a door - preventing any background noise from disrupting the customer experience when on phones.
• Wifi Speed: Confirmed Wifi Speed of 10Mpbs - Ethernet connection preferred to increase network reliability.
• Technical Proficiency: Must possess the technical skills and familiarity with customer support tools necessary to work efficiently in a remote environment, including adherence to Faire’s data privacy and security protocols.
• Self-Management and Flexibility: Strong self-management skills are essential for maintaining productivity in a remote setting. The role also requires flexibility to occasionally adjust hours for collaboration across different time zones.

Benefits

• Competitive pay
• Comprehensive benefits
• Equity

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The mission of the Brand Success team is to partner with and coach the highest potential brands to most effectively utilize Faire's wholesale platform - to grow their sales and simplify their operations.

As a Brand Success Manager, you will manage a book of ~250 brands and be responsible for engaging and coaching brands within your book on strategies, tactics, programs, products, and events on Faire, in addition to supporting their day-to-day operations. You will be accountable for driving high-value brand actions using a tailored brand-specific approach.

Responsibilities:

• Regularly engage with brands across scaled and 1:1 email, phone, in-person, and video calls
• Own your book of business + revenue outcomes you're responsible for driving
• Develop and manage customer relationships, built on trust and credibility
• Drive high-value adoption and ongoing usage of Faire Direct via brand sales and marketing efforts to maximize Retailer Acquisition
• Drive customer adoption and retention within brand-funded programs such as Ads and Insider Partnership
• Identify growth opportunities for your brands, and coach them from strategy through execution
• Communicate new product releases and updates to your accounts
• Synthesize, measure, and communicate the voice of the customer to provide actionable and invaluable feedback to help size blockers and prioritize product development
• Collaborate cross-functionally on various initiatives to further the success of our brands
• Use data, graphs, and reports to truth-seek and drive action to beat goals
• Be relentlessly resourceful, scrappy, and act with urgency to ensure Faire's success
• Be adaptable to changing business needs and goals
• Foster a psychologically safe, motivating, inclusive, and energizing team culture

Qualifications:

• Experience: You have 3-5 years of experience in sales, account management, or business development in a fast-paced environment; You have experience using a variety of fundamental sales and data tools (e.g., Salesforce, data visualization software, call recording tools)
• Customer-obsessed: You always do what's right for the customer; are our customers' strongest advocate; you understand the needs and priorities of small businesses, and are excited to help these small businesses be successful
• Goal-oriented: This is a quota-based role! We want you to be motivated to exceed your goals
• AI Native: You operate AI-first, leveraging AI tools to streamline your workflows and strengthen your pitch
• Strong communicator: You are excellent at listening and at communicating ideas clearly and succinctly both in verbal and written form
• Ownership mentality: You are an owner and are willing to go above and beyond your job description to help your team succeed
• Relentlessly resourceful: You won't quit and are willing to do whatever it takes to make brands and our team succeed
• Growth Mindset: You are self-aware and can identify your own strengths and weaknesses
• Agile and flexible: You have an ability to learn fast, iterate, and be adaptable
• Collaborative: You empathize with and work well across teams
• Creative problem-solving / innovation: You can come up with creative solutions to customers' problems
• Analytical rigor: You are effective at leveraging data to identify and discuss actionable insights

Salary Range: The OTE pay range for this role is $112,000 to $154,000 per year.

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The AV Operations team at Faire owns the technology people rely on to meet, present, and gather. As an AV Engineer, you will own day-to-day operations for our standard rooms and workplace media systems. This includes preventative maintenance, hands-on break/fix, and the content pipelines behind signage and music. You will be the dedicated operational owner on the team and will be hands-on running events with us.

Responsibilities:

• Own preventative maintenance across our standard conference rooms and phone booths
• Perform daily room sweeps in our SF office and receive daily room sweep reports from IT Ops across other offices
• Serve as the hands-on responder for AV tickets in standard rooms
• Provide remote resolution where possible through tools like Zoom Admin Portal and Logitech Sync
• Keep managed AV devices current within the update timelines set by IT Security
• Inspect displays for burn-in and image retention
• Own the digital signage content pipeline across offices
• Own day-to-day administration of office background music
• Maintain common-area displays and shared AV in lounges, cafes, gaming areas, and open spaces
• Keep room records, as-built notes, SOPs, and runbooks current
• Train and enable end users in our complex rooms and event spaces
• Surface patterns from daily sweeps and feed that data into lifecycle and refresh planning
• Support live events across our offices
• Partner with our senior AV engineers on DSP, Q-SYS, Dante, RF, and complex-room work

Requirements:

• 2 to 4 years supporting AV, IT, or workplace technology
• Hands-on experience with video conferencing room systems
• Comfort with displays, mounts, cabling, and HDMI and USB signal flow
• Working knowledge of networking fundamentals
• Ticket-driven support experience with clear written documentation habits
• A service orientation that holds up under pressure
• The physical ability to work on ladders, lift equipment, and access ceilings and racks

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Our Applied AI/ML Science team builds and maintains the models that power the marketplace. You will own a focused project in one of these areas:

• Predicting how an order will be packed: Before an order ships, we have to anticipate how it will be packed. You'll build models that learn from what each item is and how items combine in a cart.
• Recommending better ways to pack: How an order is packed shapes what it costs to ship. You'll develop models that understand items from images and text and learn from historical packing outcomes to recommend packing that reduces shipping cost and improves efficiency.
• Understanding products from a catalog: Listings often lack reliable weight, size and shape. You'll train multimodal deep learning models that infer these physical characteristics from images, text and other catalog signals.

Whichever project you take on, you will:

• Survey the literature and existing approaches to identify promising ideas
• Prototype and train models offline, benchmarking against our current methods
• Build out the strongest approach into a working implementation
• Work with Applied Scientists and ML Engineers to test it against live traffic
• Present findings and recommendations to the team

Requirements:

• Currently enrolled in or recently graduated from a Master's or PhD program in Computer Science, Machine Learning, Statistics, Electrical Engineering, or a related technical field
• Hands-on experience building deep learning models (e.g., PyTorch), ideally with images, text, or both, including fine-tuning pre-trained models or working with embeddings
• Familiarity with gradient-boosted trees and other tabular ML methods
• Strong Python and SQL
• Ability to read research papers and turn promising ideas into working code
• Solid grounding in statistics and model evaluation, including benchmarking against strong baselines and estimating uncertainty
• Comfort working with noisy or incomplete real-world data
• A genuine enthusiasm for tackling ambiguous problems and learning new tools and techniques

Internship Details: This paid Winter 2027 internship runs for 12 to 14 weeks, beginning in January 2027, with flexible start dates available for qualified candidates. Extensions may be offered based on project needs and mutual agreement.

Pay rate: $75 USD per hour.

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As an Account Executive, you'll be a trusted advisor to brands, helping them succeed by tailoring growth strategies to their goals, identifying opportunities, and driving incremental revenue growth. You'll own a portfolio of brands, responsible for proactively identifying and onboarding the best-fit brands for Faire.

Responsibilities:

• Own a book of business acquiring new brands in the Core/Gift categories
• Build and manage your own pipeline: prospecting, outreach, discovery, negotiation, close
• Own the customer relationship end to end, shaping onboarding plans and deciding when a prospect is or isn't the right fit
• Become the go-to expert in the Core/Gift category
• Represent Faire externally at trade shows, events, and in the industry

Qualifications:

• BP, Brand Success, Retailer Sales, Fulfillment experience
• Location: SF or NY
• Current Level: L2a/L2b, L1b if been in seat for +12months

Benefits:

• Competitive pay, equity, and comprehensive benefits
• Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly
• Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day
• Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours
• Real rewards
• Belonging: We're intentional about building an environment where every Faire employee has equal access to opportunities, growth, and success

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