This role is based in our Brussels offices and offers a hybrid work arrangement, with a presence required at the office three days a week. The position may also involve on-call duties.

Key Responsibilities

• Develop and implement comprehensive internal communication plans to engage employees and support business strategy
• Build strong relationships with stakeholders and provide guidance on communication needs, in partnership with Business Partners
• Create clear and engaging content for all internal channels, including newsletters, WorkVivo, screens, posters, and videos
• Manage and develop internal communication channels, ensuring timely and relevant content distribution
• Plan and organize internal events, such as leadership walkabouts, CEO sessions, and other engagement activities
• Measure and analyze the effectiveness of activities, channels, and campaigns
• Contribute to the continuous improvement of internal communication practices, channels, and processes
• Collaborate with the Internal Communications team to ensure consistent and high-quality communications across the organization

Requirements

• 2-3 years of experience in internal communication
• Proficiency in French and English, both written and spoken. Dutch is an asset
• Excellent ability to simplify complex information into clear and targeted messages
• Proven ability to organize and deliver events of all sizes
• Creativity and openness to innovation to improve our communications
• Ability to work under pressure, manage multiple projects simultaneously, and meet tight deadlines
• Strong team spirit, positive attitude, and ease in building professional relationships
• Excellent influencing and negotiation skills

Benefits

• Competitive pension scheme
• Eurostar travel benefits, including 75% discount on metro travel from day one
• Free Eurostar tickets
• Reduced Eurostar tickets for family and friends
• Ongoing training and development opportunities
• Many other exclusive offers, discounts, and benefits

Join our team and help us build a brighter future for our company and employees. If you think you have the qualities to contribute to making Eurostar greater and better than ever, we would be delighted to receive your application.

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We're looking for someone to represent Eurostar and supervise the assembly of resources, passenger information, and compliance with services at the Paris Nord railway complex to contribute to the realization of Eurostar Group's customer promise.

The role is based at Paris Gare du Nord, with occasional travel to Lille, Bruxelles, and Londres.

Responsibilities:

• Represent Eurostar in operational matters with all stakeholders at the Paris Nord railway site to ensure the company's interests are taken into account locally.

• In crisis situations, act as a liaison with the Operational Control Centre to coordinate local measures with those taken in the rest of the Eurostar system (delay estimates, scenario selection, passenger information coordination, and handling).

• Exchange information with the Operational Control Centre to coordinate local measures with those taken in the rest of the Eurostar system.

• Trigger local measures to prevent customer conflicts or to handle specific passenger cases.

• Supervise the opening and closing of the Transmanche terminal in collaboration with Station Controllers.

• Coordinate operational matters with the managers of passenger flow, boarding, and departures to optimize the customer experience and ensure safe operation.

• Supervise passenger information in the Transmanche terminal and Paris Nord station to ensure reactive, relevant, and consistent information.

• Supervise the assembly of train product resources (material, personnel, supplies, cleaning, safety visits, pre-boarding operations, etc.) for Channel and Continental Routes to identify proactive deviations from nominal production on the entire railway complex.

• Manage Adjoint Chef d'Escale Production in a hierarchical relationship.

• Implement corrective measures in case of disrupted or non-compliant situations, in collaboration with internal and external stakeholders.

• Ensure pre-operational vigilance on major events impacting Eurostar production and analyze customer data to identify potential disruptions.

• Prepare weekly and daily briefs to enable internal and external resource adaptation and positioning.

• Participate in the analysis and writing of post-operational reports and contribute to Eurostar Group's continuous improvement.

• Participate in operational instances.

Requirements:

• Solid experience in operational management.

• Excellent knowledge of the passenger transport environment (preferably railway sector but also airline or public transport such as RATP).

• Strong customer service skills.

• Very good organization and proactivity.

Benefits:

• Starting salary of €39,826 per year (gross) + variable elements.

• Reduced-price tickets for friends and family.

• Inclusive cultural environment that values training and development.

• Many other benefits and discounts.

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Responsibilities

• Lead the end-to-end strategy, delivery, and continuous improvement of Depot and Onboard systems
• Develop and manage a clear product roadmap aligned with organisational priorities and staff needs
• Support and manage a team of 5 (including contractors), which may increase in the future as more projects come in
• Collaborate with engineering, operations, and cross-functional teams to ensure system integration, performance, and alignment
• Drive transformation by identifying process and technology improvements and leading effective change management
• Oversee the integration, quality, and accessibility of data across all depot systems, enabling data-driven decision making
• Monitor key performance metrics and use insights to optimise system effectiveness and operational outcomes
• Build strong relationships with stakeholders and communicate progress, challenges, and achievements clearly

Requirements

• Master's degree in engineering, information systems, or a related field
• Proven experience in product ownership or product management, ideally within rolling stock, transportation, or industrial systems
• Minimum of 5 years' experience in a similar role
• Strong strategic thinking, product management expertise, and change leadership skills
• Solid knowledge of data integration and analysis, continuous improvement, and cross-functional collaboration
• Fluency in English and French is essential for this role

Benefits

• Travel benefits that can be used for both work and play, including 75% off underground network from Day 1
• Competitive defined benefit pension scheme
• Free Eurostar tickets
• Discounted Eurostar tickets for friends and family
• Ongoing training and development
• Lots of other exclusive deals, discounts, and perks

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We are seeking a Head of Contracts to join our team at Eurostar. As a key member of our organization, you will be responsible for managing contracts, ensuring compliance with regulations, and driving business growth.

Responsibilities

• Manage contracts for the most significant activities, ensuring compliance with regulations and company policies
• Participate in strategic planning for heavy maintenance and projects requiring long-term fleet immobilization
• Collaborate with the fleet management team to formalize the annual maintenance order
• Ensure that the constraints of cleaning activities are taken into account when scheduling, while striving to meet the commercial and economic needs of Eurostar
• Participate in strategic decisions related to the department's budget
• Lead and manage teams assigned to you
• Ensure that the resources and competencies of your entity are well-aligned to meet the assigned tasks
• Be responsible for the training plan of your team in line with the required competencies of the job descriptions
• Ensure the availability of material support for the Continental Rolling Stock

Performance

• Be responsible for the financial performance of the department, ensuring that the budget (Capex and Opex) is well-managed
• Identify any deviations from the forecasts and propose opportunities for cost savings or optimization
• Be responsible for the performance of Rolling Stock with regard to cleaning activities, including customer satisfaction (NPS)
• Implement Lean tools to ensure the right measurements, identify the underlying causes of deviations, and take corrective actions to achieve the entity's objectives
• Participate in governance related to financial performance
• Participate in the necessary governance bodies for the good management of contracts
• Ensure that all requirements of each contract are met

Requirements

• Experience in contract management and negotiation
• Strong understanding of regulatory requirements and industry standards
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong analytical and problem-solving skills
• Ability to lead and manage teams

Preferred Skills

• Experience in the rail industry
• Knowledge of Lean principles and tools
• Certification in contract management or a related field

Salary

The salary for this position is not specified.

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You will be the face of Eurostar at our terminal, welcoming, orienting, and informing our clients throughout their passage. You will also be responsible for commercial operations, managing various areas of the terminal, and selling tickets for all Eurostar lines.

This is a unique opportunity to work in a fast-paced environment, interacting with people from diverse backgrounds, and making a real difference in their travel experience.

As an Alternance Agent d'Escale, you will work in a 2x8 schedule, including weekends and public holidays, for the 2026/2027 academic year. You will alternate between working in the terminal and attending school, with an average of 2 weeks in school and 2 weeks in the workplace per month.

We work exclusively with the AFMAE, which prepares you for the 'Accueil dans les transports' specialization certificate. To be eligible for this role, you must meet the following requirements:

• Hold a baccalaureate or equivalent recognized by the French State
• Be between 18 and 29 years old (for RQTH-recognized candidates, there is no age limit)
• Be able to commute to your workplace, Gare du Nord in Paris, and the training center in Bonneuil, France, using your own means

You must be able to start your shift, in full uniform, at 05:55 am, or finish it at midnight, depending on your vacation schedule. Unfortunately, we do not have parking available for you.

The salary for this role is between 65% and 85% of the SMIC, depending on your age.

Eurostar is an equal opportunities employer, committed to providing a fair and inclusive work environment. We welcome applications from qualified and eligible candidates, regardless of their sex, race, disability, age, sexual orientation, religion or belief, marital status, or pregnancy.

Our team will review your CV, and you will participate in a video interview and a recruitment day. Each stage is eliminatory.

The start date for successful candidates will be confirmed in the last two weeks of August, following the start of classes at the school.

As an Alternance Agent d'Escale, your daily tasks will include:

• Anticipating and meeting the needs of our clients
• Welcoming, informing, and orienting our clients throughout their passage in the terminal
• Selling tickets for all Eurostar lines
• Managing groups, passengers with reduced mobility, and minors, in accordance with our procedures and regulations
• Providing exceptional customer service and ensuring the respect of safety and security guidelines

Requirements:

• A warm and welcoming personality
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle stress
• Ability to stand for long periods
• Excellent presentation and customer service skills
• Fluency in English (B1 level)
• Proficiency in using computer software
• Ability to work in a team and adapt to changing situations

Benefits:

• Free Eurostar tickets on the Eurostar network (UK, France, Germany, Belgium, Netherlands)
• Discounted tickets for friends and family
• Up to 50% discount on European rail network tickets after one year of service
• Inclusive and culturally diverse work environment that values training and development

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We are seeking an Expert ECE - COSMOS project F/M/X to join our team at Eurostar. As an Expert ECE, you will be responsible for providing functional expertise on reference data and maintenance regimes for our continental fleet. You will also be responsible for following and piloting evolutions related to engineering data, including structures, maintenance regimes, updates, and consistency of reference data.

Responsibilities

• Provide functional expertise on reference data and maintenance regimes for the continental fleet (PBA/PBKA and, if applicable, the future Celestia fleet).
• Follow and pilot evolutions related to engineering data: structures, maintenance regimes, updates, and consistency of reference data.
• Act as a reference person within the Rolling Stock department for the target tools of the COSMOS project for creating and updating reference data.
• Develop new processes and procedures applicable during the different Go-Live phases of the project and contribute to updating the associated reference frameworks.
• Organize, facilitate, and follow up on workgroups with internal and external stakeholders to define new practices, inform teams, and facilitate their adoption.
• Be the point of contact for SNCF Engineering for all performances carried out in the context of the COSMOS project for Eurostar, and coordinate internal and external resources according to the project plan.
• Ensure expertise on maintenance reference data for the continental fleet in the new COSMOS tools: registration of trains, management of compositions, definition, and management of maintenance regimes.
• Define and make available performance indicators for your domain in the decision-making support system to be developed by Eurostar.
• Design and deliver training for users of the new tools, including creating training materials and supporting documentation.
• Provide on-site support during tests, Go-Live moments, and operational migration phases of data.
• Follow up and document all actions in project management tools to inform stakeholders of the project's progress.

Requirements

• You hold a degree in engineering or equivalent higher education.
• You have 10 years of experience in the field of railway engineering and maintenance.
• You have proven experience with high-speed trains, preferably TGV or equivalent.
• You have experience in project management.
• You master engineering reference data (structures, maintenance regimes, reference frameworks).
• You are familiar with IT tools and CMMS/GMAO systems.
• You have strong skills in facilitating workshops, making syntheses, and structuring action plans.
• You master French and English perfectly, both spoken and written.

Salary

The salary for this position is not specified.

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Responsibilities

• Act as the technical authority for assigned rolling stock systems, ensuring safe and reliable operation and compliance with EIL procedures.
• Monitor, investigate, and resolve system performance issues using root-cause analysis and data-driven techniques.
• Provide technical support to Production teams, including developing fault-finding guides and supporting non-standard repairs.
• Lead and approve engineering changes, technical documentation, and system updates, ensuring accuracy and timely delivery.
• Drive continuous improvement by enhancing maintenance regimes, reducing costs, improving safety, and increasing fleet availability.
• Represent Eurostar in technical discussions with internal stakeholders and external partners (e.g. suppliers, infrastructure operators).
• Support apprentices, graduates, and colleagues by sharing expertise and maintaining personal technical competence.
• Participate in the on-call engineering rota, responding to safety incidents and operational needs as required.

Requirements

• Relevant engineering qualification (HNC/D or degree) or equivalent professional experience, with strong specialisation in electrical systems.
• Minimum 5 years' engineering experience, ideally within rolling stock or a similar operational engineering environment.
• In-depth knowledge of modern rolling stock electrical systems, able to read engineering drawings and apply industry standards (e.g. TSIs, NTSNs, CSM).
• Strong analytical skills, comfortable using Excel and other tools to interpret data, perform basic statistics, and produce clear technical reports.
• Effective communicator and team player, able to work cross-functionally, liaise with suppliers, and explain technical issues to non-technical colleagues.
• Proven ability to work autonomously, manage projects, think system-wide, and develop simple business cases or risk assessments when required.

Benefits

• Travel benefits that can be used for both work and play, including 75% off underground network from Day 1.
• Competitive defined benefit pension scheme.
• Free Eurostar tickets.
• Discounted Eurostar tickets for friends and family.
• Ongoing training and development.
• Lots of other exclusive deals, discounts, and perks.

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Responsibilities

You will:

• Manage requests via a dedicated mailbox
• Organise and participate in corporate events, trade shows, fam trips, educational tours and terminal visits
• Organise team buildings and internal meetings with a creative twist
• Manage small accounts and support their commercial development
• End-to-end management of promotional items (from ordering to inventory updates)
• Support project management activities
• Full management of partner e-vouchers, from creation to invoicing
• Monitor the B2B & Indirect Sales team budget
• Create and update supplier records and generate purchase order numbers
• Follow up on invoicing with service providers, suppliers and Finance
• Create and update internal processes
• Ensure data quality in the Salesforce CRM
• Support Marketing & Communications activities, including drafting and sending push emails during service disruptions, writing copy for partner mailings and newsletters, and managing the B2B & Indirect Sales section of the internal intranet

Requirements

• Master's degree (5-year higher education qualification), ideally from a business school with a specialization in Marketing or Business
• Fluent in English (both written and spoken)
• Comfortable working in a team environment and communicating/coordinating with a variety of stakeholders
• Strong analytical skills
• Eligible for the VIE programme

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Eurostar is a railway company that operates the largest high-speed network in Western Europe, with 51 trains and 28 destinations in 5 countries. The company has over 2,400 employees.

The FP&A team is responsible for providing financial analysis and forecasts to support the company's strategic decision-making. The team works closely with other departments to ensure that financial data is accurate and reliable.

Responsibilities

Reporting

• Contribute to the monthly closing process by ensuring the completeness of costs and providing comparative analyses against budget and forecast for the relevant perimeter.
• Collaborate with the Financial Accounting team to ensure accurate recognition of costs according to IFRS standards and capitalize only eligible costs.
• Prepare and lead quarterly reviews for the perimeter: performance to date, annual forecasts (including volume and price impacts) and key performance indicators (KPIs).
• Manage the budgeting process for the perimeter.
• Report headcount and FTE in collaboration with HR and operational teams, ensuring data reliability.
• Use business and cost knowledge to produce reports for internal and external stakeholders, as needed.
• Support the Strategy & Transformation team when necessary.

Analysis / Cost Control

• Analyze and translate large and complex datasets from multiple sources into relevant insights to support business decision-making.
• Proactively challenge performance and contribute to continuous improvement, ensuring data reliability (inputs and outputs) from systems and stakeholders.
• Identify risks and opportunities to achieve cost objectives for the perimeter; implement mitigating actions and seize identified opportunities.

Business Partnering

• Develop and maintain strong and effective working relationships with various departments, serving as the financial reference point for business stakeholders.
• Understand the expectations of diverse stakeholders and adapt communication to each audience.
• Support Financial Business Partners on FTE and personnel costs.
• Produce analyses to support decision-making, ensuring a clear link to key cost drivers.
• Promote rigorous financial governance (procurement, recruitment, etc.) and contribute to audits, particularly on labor costs.
• Collaborate with operational teams to optimize the impact of cost inflation, limit budget overruns, and anticipate unforeseen expenses.

Other

• Demonstrate resilience and flexibility to manage evolving priorities between Finance and operational teams.
• Show strong relational intelligence, prioritizing on-site presence when relevant, beyond digital tools (Teams, emails, etc.).
• Provide ad-hoc support to the manager as needed.

Requirements

• You hold a Master's degree in Finance or Controlling.
• You have at least 5 years of experience in a similar role.
• You are fluent in French and English (oral and written).
• You are comfortable with numbers and reporting tools.
• You bring strong analytical expertise and are solution-oriented towards internal teams.
• You are proficient in the MS Office package (especially Excel).

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You will work closely with our Hub Officer to ensure that all aspects of train operation are running smoothly, including safety, security, and customer service. You will also be responsible for coordinating with our teams to ensure that all tasks are completed on time and to a high standard.

As a Station Controller Production, you will be the primary point of contact for all matters related to train operation, and you will be responsible for communicating with our teams, customers, and other stakeholders.

Responsibilities:

• Ensure the safety and security of our passengers and staff on the platforms and in the trains
• Coordinate with our teams to ensure that all tasks are completed on time and to a high standard
• Communicate with our teams, customers, and other stakeholders to ensure that all matters related to train operation are resolved efficiently
• Ensure that all aspects of train operation are running smoothly, including safety, security, and customer service
• Coordinate with our teams to ensure that all tasks are completed on time and to a high standard

Requirements:

• At least 3 years of experience in management or supervision of operations in a railway or transportation company
• Knowledge of the railway environment, its actors, and its challenges
• Ability to perform tasks related to safety and security
• Rigor, sense of organization, autonomy, and respect for deadlines
• Ability to anticipate, propose, and initiate
• Ability to manage situations with efficiency and calmness
• Good interpersonal and customer service skills
• Good writing skills
• Enjoyment of operational work, teamwork, and problem-solving
• English language skills at B1 level

Benefits:

• Annual gross salary: €32,954.65
• Free Eurostar tickets
• Reduced-price tickets for friends and family
• Inclusive cultural environment that values training and development
• Many other benefits and discounts

Note: All employees working on the Eurostar Terminal must wear a security badge at all times. This badge is issued after an administrative investigation by the Paris Prefecture of Police, which will conduct various checks, including a review of the individual's criminal record. Employment is conditional on the outcome of this investigation.

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Within the Rolling Stock Directorate, responsible for the rolling stock of our TGV trainsets, we are looking for a Deputy Maintenance Planning Manager with responsibility for the following missions:

Railway Operations Safety

Ensure compliance with maintenance standards and safety processes. Guarantee the quality of maintenance data in the CMMS (Computerized Maintenance Management System).

Quality and Performance

Lead and monitor the unit's performance indicators. Analyze workshop performance against maintenance planning.

Fleet Planning and Management

Supervise the execution of Fleet Management planning activities. Optimize workload distribution across maintenance sites.

Management

Manage the continental planning team. Train and develop the team's skills.

Standards and Procedures

Manage the documentation required for trainset management. Contribute to updating standards and planning processes.

Requirements

• 5 years of experience in maintenance management or railway planning.
• A Master's degree in engineering or equivalent; comparable experience will also be considered.
• Initial team management experience is a plus.
• Bilingual French–English. Knowledge of Dutch is a plus.

What We Offer

• Minstens 5 jaar ervaring in onderhoudsbeheer of spoorwegplanning.
• Een masterdiploma in ingenieurswetenschappen of gelijkwaardig; gelijkwaardige ervaring wordt eveneens in aanmerking genomen.
• Eerste ervaring in teammanagement is een pluspunt.
• Tweetalig Frans–Engels. Kennis van het Nederlands is een plus.

We are looking for a Deputy Maintenance Planning Manager to join our team. If you have the required skills and experience, please apply.

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Join our passionate team as a Brakes & Air Systems Engineer in our Rolling Stock team. As a key member of our team, you'll be responsible for the maintenance and troubleshooting of braking systems and pneumatic components across our Class 373 and Class 374 fleet of trains.

Key responsibilities:

• Act as Eurostar's technical specialist for brakes and air systems, ensuring all systems meet safety, reliability, and regulatory standards.
• Lead investigations into braking and pneumatic system issues, identifying root causes and implementing corrective actions.
• Optimise and improve maintenance strategies, including monitoring reliability, managing obsolescence risks, and supporting overhaul programmes.
• Work closely with suppliers, design authorities, and internal engineering teams to resolve technical issues and ensure robust system performance.
• Provide expert technical input into maintenance planning, project delivery, and system upgrades.
• Ensure compliance with evolving safety, sustainability, and regulatory requirements across all braking and air system activities.
• Support documentation updates, risk assessments, and technical decision-making related to these safety-critical systems.
• Contribute to continuous improvement initiatives that enhance fleet availability, operational performance, and lifecycle management.
• Participate in the on-call engineering rota, responding to safety incidents and operational needs as required.

Requirements:

• Relevant engineering qualification (HNC/D or Degree) with proven expertise in rolling stock braking and pneumatic systems, including design, maintenance, testing, and system improvements.
• Strong technical knowledge of pneumatics, electro-pneumatics, mechanical, and regenerative braking, system integration, and safety-critical braking requirements.
• Minimum 5 years' experience in rolling stock engineering, with the ability to lead technical investigations, diagnose complex faults, and interpret engineering drawings and standards.
• Solid understanding of railway regulations and standards (e.g. TSI, EN, UIC, ISO) and experience supporting certification, homologation, and engineering changes.
• Skilled in reliability and maintenance engineering, including FMEA, failure investigations, obsolescence management, and collaborating with suppliers and performance teams.
• Excellent communication and reporting skills, with the ability to work cross-functionally, use Microsoft Office effectively, and operate in both English (advanced) and French (desirable).

Benefits:

• Travel benefits that can be used for both work and play, including 75% off underground network from Day 1
• Competitive defined benefit pension scheme
• Free Eurostar tickets
• Discounted Eurostar tickets for friends and family
• Ongoing training and development
• Lots of other exclusive deals, discounts, and perks

If you think you've got what it takes to help us make Eurostar bigger and better than ever before, we'd love to hear from you. At Eurostar, we believe in giving everyone an equal chance. We actively encourage applications from talented individuals regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, whether you're pregnant or on maternity leave.

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As Operational Crisis Director - Operations Methods and Incident Manager, you will be based in Brussels within the Operations department. Occasional travel is possible on the Eurostar network.

Your main responsibilities are as follows:

Steering and monitoring the decisions of the Duty Shift Leader and Service & Info Supervisor in order to guarantee compliance with company standards in disrupted situations:

• Keeping an active watch on traffic conditions and anticipating, coordinating and finalising the content of transport plans and the operational measures to be deployed in the event of disruption (unexpected or anticipated).

Manage the crisis when it escalates to a higher level, define the passenger information and care strategy in the event of disruption, and decide on precautionary measures in the event of an accident.

Develop and ensure the implementation of the tactical and strategic operational plan with the OCC (Operational Control Centre) team, ensuring that it runs smoothly and adapting it if necessary to guarantee the transport plan and the customer promise.

Analysing and identifying weaknesses in operational management and processes and making proposals for improvement with a view to continuous improvement.

Represent the Eurostar Group with the Infrastructure Managers (IMs) during crises in order to protect the Group's interests:

• Participate in crisis teleconferences organised by the IMs.

Decide on the opening of the crisis room and mobilise the stakeholders needed to resolve the incident.

Anticipating disruptive situations caused by an anticipated lack of available resources and leading the crisis team in developing the overall crisis management strategy.

Ensuring that the actions decided upon are implemented and that the situation returns to normal.

Lobbying to prioritise and protect the international customer experience.

Designing business continuity plans with the Business Continuity team in order to improve future disruption and crisis situations:

• Follow up the implementation of feedback recommendations to ensure compliance and monitor the implementation of action plans.

Activating and coordinating preparation plans for special periods (summer/winter campaign, peaks and events) with the aim of ensuring business continuity.

Drawing up operational documents to safeguard activities, and designing and leading training for OCC and crisis teams.

Acting as the point of contact for IMs for the design and revision of their continuity plans.

Leading production reviews and production and service quality indicators in order to determine the most appropriate actions to be implemented by management:

• Leading cross-functional feedback on the management of disrupted situations.

Analysing the root causes of malfunctions in order to learn from them.

Unite the Operations, Sales and Rolling Stock teams around relevant action plans.

Working hours may vary from 6 a.m. to 9 p.m., depending on coordination with other jobholders, with on-call duty scheduled approximately every fourth weekend.

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