Responsibilities:

• Staff safety: Ensure that Eurostar's safety policy and all applicable procedures and rules are followed. Report all accidents, assaults, incidents, and hazards.
• Return to Maintenance / Maintenance Order: Ensure the return to service of trainsets and the balance of fleets between maintenance centers is respected. Develop and manage an effective maintenance plan for D;D+7, minimizing service interruptions. Manage the monitoring of stopped trains. Ensure that the transport plan is covered both commercially and in terms of performance.
• Hazard management: Implement the means to measure, control, and prioritize dispatches and/or faults. Adapt the planned maintenance programs according to operational and production contingencies, while ensuring compliance with the maintenance schedule.
• Assignment plan: Ensure that the daily assignment plan is drawn up to cover transport plans up to D+3, by maintaining constant contact with the maintenance centers to check the progress of the work and forecast the return to service.

Requirements:

• 3-5 years' higher education, ideally an engineering degree
• Knowledge of railway operations and rolling stock maintenance
• Fluency in French and English, Dutch/German a plus
• Advanced knowledge of the Office pack, particularly Excel
• Ability to adapt and learn IT tools
• Resistance to stress caused by disruptive situations
• Sense of compromise/consensus

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Responsibilities:

• Assist the Duty Shift Leader (DSL) in ensuring operational coverage in terms of resources and the operational management of all Eurostar travelling personnel
• Carry out non-essential Safety tasks by relaying to crews any alterations to the standard and changes to operating procedures
• Manage English crews in the absence of the permanent Crew Officer in London
• Collaborate effectively with the Permanent Crew Officer through a constant exchange of information to jointly resolve any incidents relating to the travelling crews
• Disseminate information to crews about any changes affecting them both in normal and disrupted situations
• Manage crews during operations by providing appropriate solutions to any problems affecting them
• Ensure that the Eurostar transport plan is properly covered in normal or disrupted situations in compliance with the regulations on a D+3 perimeter
• Keep up to date an operating report and any other document required by the manager, in particular drafting a daily report
• Use the resources available (holders plus reserves) to guarantee coverage of the transport plan in compliance with the regulations in force

Requirements:

• EQF level 5/ bac +2 diploma
• Two years' experience in managing resources or personnel planning (dispatching operational teams), preferably in the rail sector
• Fluency in French and English, Dutch is a plus
• Strong negotiating skills and good communication skills
• Strong customer focus and proactive in finding solutions
• Global vision, ability to analyse and summarise in limited time
• Ability to communicate operating procedures clearly to other staff and partners
• Resistance to stress induced by disrupted situations

The position is covered by 8-hour shifts, ensuring a continuous presence every day from 6 a.m. to 10 p.m.

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As a Procurement Intern, you will join the Procurement Service Delivery team and gain hands-on experience across procurement operations, strategic sourcing and procurement transformation activities. You will contribute to a wide range of initiatives, including market analysis, supplier benchmarking, procurement governance, tender support, stakeholder engagement and continuous improvement projects.

Strategic Procurement Support

• Support Procurement Managers in the preparation and delivery of tenders across a variety of categories including Marketing, HR, Facilities, IT and Professional Services.
• Analyse supplier markets, identify potential new suppliers and support commercial benchmarking exercises.
• Gather and analyse internal and external data to support procurement strategies and negotiations.
• Assist in supplier evaluations and commercial assessments.
• Contribute to procurement reporting and performance monitoring.

Procurement Transformation & Governance

• Support the continuous improvement of procurement processes, tools and ways of working.
• Assist with procurement governance activities, including the Commitment Board and Contract Signature processes.
• Monitor compliance with procurement policies and procedures.
• Contribute to procurement transformation projects and change initiatives.

Procurement Operations

• Maintain procurement templates, databases and documentation.
• Support the administration of procurement and tender management tools.
• Manage and maintain procurement knowledge repositories and intranet content.
• Ensure procurement information remains accurate, up to date and accessible.

Stakeholder & Project Support

• Assist in organising workshops, training sessions and supplier meetings.
• Support cross-functional stakeholders during procurement activities.
• Lead selected low-risk procurement projects under the supervision of senior procurement professionals.
• Collaborate with teams based in Brussels, Paris and London.

What you will learn As a member of a small and international team, you will quickly be given responsibility and will have regular exposure to senior stakeholders across the business. During this internship, you will gain exposure to:

• Strategic sourcing and tender management.
• Supplier relationship management.
• Contract management processes.
• Procurement governance and compliance.
• Spend analytics and procurement reporting.
• Procurement transformation and digital tools.
• Stakeholder management in an international environment.

What you will gain

• Exposure to strategic sourcing and supplier management within a European transport group.
• Hands-on experience of procurement.
• Interaction with stakeholders across several countries.
• Development of analytical, project management and stakeholder management skills.

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You will work in a hybrid environment, combining digital self-service solutions with human expertise to deliver a seamless customer experience. Your goal will be to resolve customer inquiries and complaints efficiently, while embodying Eurostar's values and contributing to continuous improvement projects.

Responsibilities:

• Provide clear, personalized, and timely responses to customer inquiries via various channels
• Analyze situations autonomously and propose adapted solutions
• Manage specific or sensitive files, such as loyalty customers or priority cases
• Ensure sales and after-sales services for tickets
• Apply service standards and GDPR guidelines rigorously
• Contribute to continuous improvement and team spirit

Requirements:

• Excellent communication and interpersonal skills
• Strong customer orientation and commercial approach
• Ability to analyze situations, take initiatives, and propose solutions
• Proficiency in digital tools and artificial intelligence technologies
• Fluency in at least three of the following languages: French, English, Dutch, and German

Benefits:

• Comprehensive training program
• Opportunity to work in a dynamic and multicultural environment
• Collaborative and supportive team

We offer a contract of a fixed duration of one year.

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• Providing functional expertise on reference data and maintenance regimes for the continental fleet (PBA/PBKA and potentially the future Celestia fleet).
• Monitoring and managing changes to engineering data, including structures, maintenance regimes, updates, and consistency of reference data.
• Acting as a reference person within the Rolling Stock department for the target tools of the COSMOS project, enabling the creation and updating of reference data.
• Developing new processes and procedures applicable during the different Go-Live phases of the project and contributing to the updating of associated reference frameworks.
• Organising, facilitating, and monitoring working groups with internal and external stakeholders to define new practices, inform teams, and facilitate their adoption.
• Serving as the point of contact for SNCF Engineering for all services performed on behalf of Eurostar within the COSMOS project, and coordinating internal and external resources according to the project schedule.
• Ensuring expertise on maintenance reference data for the continental fleet in the new COSMOS tools: registration of train sets, management of compositions, definition and management of maintenance regimes.
• Defining and making available performance indicators for your perimeter in the decision-making system to be developed by Eurostar.
• Designing and delivering training sessions for users of the new tools, including the creation of educational materials and associated resources.
• Providing on-site support during blank tests, Go-Live moments, and operational data migration phases.
• Monitoring and documenting all actions in project management tools to inform stakeholders about project progress.

Requirements:

• You have a diploma of engineer or equivalent higher education.
• You have at least 5 years of experience in the field of railway engineering and maintenance.
• You have confirmed experience with high-speed rolling stock, preferably TGV or equivalent.
• You have experience in project management.
• You master engineering reference data (structures, maintenance regimes, reference frameworks).
• You are familiar with IT tools and CMMS/GMAO systems.
• You have strong skills in facilitating workshops, synthesising, and structuring action plans.
• You perfectly master French and English (spoken and written).

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Responsibilities:

• Be the reference point for new ECE B processes and supporting IT systems
• Provide expertise on maintenance data within the scope of the project
• Collaborate with SNCF stakeholders and serve as the point of contact for the COSMOS project
• Support change management through training and operational presence during key project phases
• Ensure expertise in maintenance reference data for the Transmanche fleet within new tools
• Develop and update operational documentation for Transmanche trainset recomposition
• Define and provide performance indicators within the scope of the project
• Deliver training to tool users and create supporting materials
• Track and close actions in project monitoring tools

Requirements:

• Bachelor's degree in engineering or equivalent
• At least 5 years of professional experience, ideally in railway engineering and maintenance
• Experience with high-speed rolling stock, preferably TGV or equivalent
• Project management and change management experience highly regarded
• Advanced knowledge of railway maintenance processes and associated regulations
• Strong understanding of engineering reference data
• Proficiency in computer tools and CMMS systems
• Excellent communication and workshop facilitation skills
• Fluency in French and English

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Responsibilities:

• Act as the reference for new ECE C processes and associated IT systems, including drafting target processes
• Act as the reference for maintenance data within this scope
• Serve as the main point of contact for SNCF stakeholders delivering services within this scope for the COSMOS project
• Support change management: deliver training, create training materials, and ensure operational presence during key project phases
• Provide expertise within the project and monitor developments related to maintenance ordering, validation of completed work, return to service, and supporting tools
• Provide expertise within Rolling Stock on COSMOS target tools and their usage
• Draft new procedures for upcoming Go Lives and support updates to reference documentation
• Prepare, organize, facilitate, and follow up on workshops with internal and external stakeholders to define new procedures and support adoption
• Act as the main contact point for SNCF entities regarding services delivered for the COSMOS project, coordinating internal and external resources in line with project timelines
• Ensure expertise on maintenance data management for the Eurostar fleet within the new tools
• Be responsible for defining and delivering KPIs within the future reporting system
• Deliver training to tool users, including development of supporting materials
• Ensure on-site presence during Go Lives, testing phases, and data migration
• Track and document actions in project management tools to keep stakeholders informed of progress

Requirements:

• Hold an engineering degree or equivalent higher education qualification
• Have 5 years of experience in railway engineering and maintenance
• Proven experience with high-speed rolling stock, preferably TGV or equivalent
• Experience in project management
• Proficient in engineering reference data (structures, maintenance plans, and data frameworks)
• Familiar with IT tools and CMMS systems
• Strong skills in facilitating workshops, synthesizing information, and structuring action plans
• Fluent in French and English, both written and spoken

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As a key member of our team, you will be responsible for designing and adapting the commercial transport plan for the Eurostar service and managing the staff required for its implementation.

Main Tasks:

• Personnel Scheduling: Manage staff orders, adapt service schedules, and provide backup support to ensure coverage in Belgium and Paris.
• Monitoring & Reporting: Track attendance, validate service logs, update reports, and ensure data accuracy in TAM TAM.
• Resource Logistics: Manage bookings, transportation, and emergency equipment; coordinate with Co Thalys during crises.
• Support Operations: Assist Crew Dispatchers during disruptions and ensure smooth communication between teams.
• Crisis Adaptation: Help adjust transport plans and secure extra resources during unexpected events.

Requirements:

• Fluency in French and Dutch; English and German are an asset.
• First experience in the railway sector.
• Outstanding interpersonal skills.
• Ability to work in shifts, including weekends.

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The Supply Chain team is responsible for managing the inventory of parts needed for the maintenance and availability of our train fleet. In an international and technical environment, the team contributes directly to the operational performance and reliability of the Eurostar service.

As a Supply Chain Trainee, your main responsibilities will include:

• Forecasting part needs to anticipate consumption and ensure availability
• Creating forecasts for orders of repairable parts and tracking consumption
• Contributing to the management and optimization of inventory levels, including internal and partner stock levels
• Identifying and analyzing overstock situations to optimize and reduce unused inventory
• Providing operational support to the Supply Chain team, including analyzing forecast reliability, updating tracking files, and preparing internal meetings
• Processing and analyzing Supply Chain data to identify trends, measure performance, and propose improvement areas
• Participating in various continuous improvement projects within the team

This experience will allow you to develop a concrete and operational understanding of Supply Chain within an international and industrial environment.

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In this safety-related operational role, you will provide real-time expertise to the OCC team and help ensure safe and high-quality rail operations. You will coordinate operational activities with infrastructure managers and partners in Belgium, Germany, and the Netherlands.

Your responsibilities:

• Act as the operational interface with DB Netz and Infrabel for Eurostar traffic in Germany and in the Brussels and Forest areas
• Request and adjust train paths and communicate changes to the transport plan
• Obtain information about network availability and anticipate disrupted situations
• Assess the operational impact of decisions taken by infrastructure managers
• Coordinate with NS International regarding train operations in the Netherlands
• Apply disruption and incident management procedures to support the safety and continuity of rail operations
• Record delays and operational events and ensure a complete handover between shifts
• Communicate relevant information to the Duty Shift Leader and other OCC colleagues

Requirements:

• You hold a qualification at EQF level 5
• You have at least five years of experience in an operational role, for example in rail, aviation or transport
• Knowledge of rail operations on the Belgian, German or Dutch network is an advantage
• You can quickly analyse operational situations, set priorities and communicate accurate information
• You work rigorously and remain composed during disrupted situations

Language requirements:

• German: minimum B1 level, mandatory
• French: minimum C1 level
• Dutch: minimum B1 level
• You must also be able to communicate operational information in English when required

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Join our dynamic, connected, and multicultural team, which feels at home in four countries and shares a common goal: creating an exceptional experience for every traveller!

The Technology & Process Optimisation team is looking for a future intern to work on Stations and Onboard Systems in London.

Your internship in brief:

• Provide support, maintenance, and evolution of systems used in Eurostar stations.
• Work on concrete tools with a direct impact on the experience of thousands of travellers.

Important: As this internship takes place in London, Eurostar will assist you with administrative procedures and cover the sponsorship for obtaining your work visa. The desired start date for the internship is January 2027.

Your missions:

• Support the Stations Systems team and contribute to the implementation of projects and system evolutions in stations.
• Participate in the workflow within the Stations Systems team and follow the project lifecycle.
• Conduct technical analyses to resolve incidents and propose solutions adapted to users' needs and difficulties.
• Identify, understand, and report risks and problems to key stakeholders.
• Contribute to the management and delivery of new station application projects, as well as other key applications used in our stations.
• Ensure a balanced workload between suppliers involved in the project, and monitor their availability and performance.
• Ensure clear communication between all business stakeholders.
• Help shape the future of Eurostar station systems: work on key projects related to station information systems, in operational and customer service areas (Windows connection, real-time dashboards, tests with the Departure Control System).

Requirements:

• Master's student (Bac+5) or equivalent, currently studying.
• Very good command of English.
• First experience in software development and IT environment.
• First experience in project management is a plus.

Benefits:

• Free Eurostar tickets.
• Discounted tickets for friends and family.
• Inclusive cultural environment that values training and development.

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As an intern, you will have the chance to discover the fundamentals of administration, including establishing declarations with social organizations, managing employment contracts, administrative follow-up of personnel files, and updating administrative and social procedures.

Your responsibilities will include:

• Contributing to the drafting of employment contracts and amendments
• Ensuring the management and updating of employee administrative files
• Updating HR reports and tracking tables
• Supporting the monitoring of leaves, absences, and sick leaves
• Participating in the organization and follow-up of medical visits
• Assisting with the management of mutual insurance and life insurance
• Updating information in the HRIS
• Preparing and drafting various HR administrative letters
• Participating in the follow-up of work accident files
• Contributing to the production of HR indicators and statistics

Requirements:

• Currently pursuing a Bachelor's degree (Licence 3) or Master's degree (M1 or M2) in Human Resources
• Recognized for your rigor and organizational skills
• Discreet and respectful of confidentiality
• Good interpersonal skills and team spirit
• Curious and eager to learn
• Proficient in office tools, particularly Excel (dynamic tables and basic formulas appreciated)
• Intermediate level of English (equivalent to B1) would be beneficial

Benefits:

• Reduced tickets for you and your family
• An inclusive cultural environment that values training and development
• Many other benefits and discounts

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Supported by your team, you will independently oversee compliance with legal and ethical requirements relating to regulatory compliance and personal data protection.

You will act as a trusted expert and adviser across the organisation.

You will support teams in identifying and managing risks, while ensuring that business owners remain fully accountable for the risks associated with their activities.

Your main responsibilities will include:

• Advising the business on legal compliance, business ethics and personal data protection requirements.
• Providing recommendations on the legal compliance of Eurostar's activities and regularly reporting to the ExCo and the Board.
• Monitoring compliance with applicable legislation and internal policies and procedures.
• Drafting and maintaining policies, procedures and notices relating to compliance and data protection.
• Developing and delivering training plans, particularly in relation to anti-corruption, ethics and data protection.
• Identifying, assessing and managing compliance risks and incidents through data protection impact assessments, risk mapping and internal controls.
• Maintaining the record of personal data processing activities.
• Leading and coordinating the Ethical Compliance Committee and the Data Protection Forum.
• Acting as a point of contact for data subjects, employees, customers, suppliers, partners, shareholders and supervisory authorities.
• Cooperating with supervisory authorities and shareholders in support of their respective responsibilities.
• Managing and supporting the Data Privacy & Compliance Manager.
• Promoting a collaborative and accountable environment in which internal and external standards are understood and applied consistently across the organisation.

You will make operational decisions within the area of legal and ethical compliance and contribute directly to reducing regulatory, contractual, administrative, legal and reputational risks.

To succeed in this role, you will have:

• A master's degree or equivalent, with a specialisation in law.
• At least five years of experience in data protection law, IT law or legal compliance.
• Advanced knowledge of legal compliance and data protection.
• Strong expertise in compliance and anti-corruption matters.
• Advanced knowledge of management, business operations and risk management.
• A good understanding of project management.
• Advanced proficiency in both French and English.
• Intermediate knowledge of Dutch would be an advantage.

You are a confident leader who can influence, advise and guide stakeholders across different departments.

You communicate effectively with internal and external stakeholders, including the ExCo, the Board, shareholders and supervisory authorities.

You combine legal expertise, strategic thinking, independent judgement and the ability to translate complex requirements into clear and practical recommendations.

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As a VIE Commitment Board Officer, you will play a key role in managing projects and ensuring good governance within the company.

Your main responsibilities will include:

• Managing the Commitment Board: administering the board, receiving and analysing investment files, and managing the agenda.
• Ensuring internal communication: sharing key project information and investment requests with the financial management team.
• Analysing projects: scoring projects based on their relevance and alignment with the company's overall strategy.
• Contributing to the project portfolio: helping to develop and maintain the company's project portfolio.

Requirements:

• Master's degree in finance, business school, or equivalent.
• Strong communication skills, proactive approach, and project management abilities.
• Excellent proficiency in Microsoft Office (Excel, PowerPoint, etc.) and visual presentation.
• Fluency in French (both written and spoken).
• Good level of English required.

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Eurostar is looking for a Project Officer to support the implementation and continuous improvement of COSMOS, its new Computerised Maintenance Management System (CMMS). Working closely with the Fleet Performance & Digital Project Manager, you will coordinate stakeholders, gather business requirements and support project delivery across Fleet Management, Engineering, Production, Operations and IS teams.

Key Responsibilities:

• Coordinate stakeholders and support COSMOS implementation and development.
• Gather business requirements and contribute to testing and deployment.
• Monitor project milestones, risks, actions and deliverables.
• Develop KPIs, dashboards and reporting solutions using COSMOS data.
• Ensure data quality and support the transition to COSMOS-based reporting.
• Contribute to the development and integration of digital tools and applications.
• Identify opportunities to automate and optimise maintenance processes.
• Support change management and encourage user adoption.
• Improve integration between COSMOS, business applications and operational processes.

Through these activities, you will contribute to the digital transformation of Fleet Management and help improve the efficiency, reliability and performance of Eurostar’s rolling stock.

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As an HR Operations Support Officer, you will play a key role in managing and continuously improving our HR processes in Belgium and the Netherlands.

Your responsibilities:

• Personnel Administration: Ensure the follow-up and quality of personnel administration processes and HR data. Manage contracts, amendments, absences, sickness, career interruptions, and other administrative events.
• Safety & Health: Ensure the administrative and operational follow-up of mandatory medical examinations related to safety-sensitive functions. Coordinate the organisation of medical examinations with external partners.
• Document Management: Act as the People reference person for the GEDOC document management system. Coordinate the creation, updating, validation, and distribution of HR instructions, procedures, and policies.
• Continuous Improvement & Digitalisation: Identify pain points and inefficiencies, analyse their root causes, and propose pragmatic solutions. Contribute to the digitalisation, automation, and standardisation of HR processes and tools.

Requirements:

• Bachelor's degree in Human Resources or equivalent.
• Minimum 5 years of experience in a similar role, ideally in personnel administration or an operational HR environment.
• Strong affinity with continuous improvement and digitalisation of processes.
• Excellent analytical skills and a solution-oriented mindset.
• Proficiency in Microsoft Office Suite, particularly Excel.

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Responsibilities:

• Lead the delivery of the R Exam overhaul programme, ensuring milestones are achieved safely, on time, and to the required quality standards.
• Manage and coordinate multiple internal and external project workstreams, aligning activities across Engineering, Fleet Planning, Production, Quality, Procurement, and supplier organisations.
• Monitor fleet maintenance schedules and running kilometre targets, ensuring R Exams are planned and delivered within vehicle maintenance requirements.
• Identify, assess, and manage project risks, implementing mitigation plans and escalating issues to senior stakeholders.
• Chair project governance and review meetings, providing clear progress updates and driving actions to resolve delays, quality concerns, and operational challenges.
• Collaborate with suppliers to oversee contractual deliverables, material readiness, quality performance, and supplier compliance.
• Support the development of future maintenance and overhaul strategies, including optimisation initiatives to improve fleet availability, reliability, and operational performance.
• Develop business cases, manage project budgets, and maintain effective stakeholder engagement.

Requirements:

• Proven project management experience delivering complex engineering or rolling stock projects.
• Strong stakeholder management and communication skills.
• Experience managing project risks, dependencies, and change activities in a safety-critical environment.
• Good understanding of engineering governance, legislation, and safety management principles.
• Ability to coordinate multidisciplinary teams, suppliers, and technical specialists.
• Strong analytical and organisational skills, with experience using project management tools and software.
• Knowledge of rolling stock maintenance, train operations, or rail engineering environments is advantageous.
• Educated to HNC, HND, Degree level, or equivalent in Engineering, Project Management, or a related discipline.

Benefits:

• Travel benefits with 75% off underground network.
• Competitive defined benefit pension scheme.
• Free Eurostar tickets.
• Discounted Eurostar tickets for friends and family.
• Ongoing training and development.
• Free, confidential support via Employee Assistance Programme.
• Peer-to-Peer support from trained Mental Health First Aiders.

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You want to contribute to the performance of a major player in international rail transport? The Planning & Rostering department at Eurostar is opening its doors!

Within the Operating division, our department ensures two essential missions:

• The design and adaptation of the Eurostar transport plan,
• The management of rolling stock service schedules (train drivers and train managers).

Your objective

To better manage our rolling stock resources (train drivers and train managers), we need a clear and reliable view of their current and future utilisation. Your role will be to transform data into decision-making tools.

Your missions

1. Analysis of data needs

You will work with business experts and managers to identify the key data needed to manage resources.

1. Data collection and consolidation

You will centralise information using internal tools, ensuring their reliability and relevance.

1. Creation of dashboards

You will design dynamic and intuitive dashboards to provide a clear view to decision-makers.

1. Process automation

You will contribute to the optimisation of tools by automating and standardising dashboards, in liaison with internal colleagues from the IT department or an external developer if necessary.

Why join us?

• To play a strategic role in the organisation of Eurostar operations.
• To evolve in a stimulating environment, where data becomes a management tool.
• To contribute to a concrete mission, in the service of sustainable mobility.

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