The successful candidate will have a solid understanding of the electronic discovery industry and the ability to manage multiple projects, work efforts of various resources, and client relationships in a fast-paced environment.

Essential Job Responsibilities

• Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects;
• Drives overall client satisfaction through effective coordination and communication of client deliverables;
• Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise;
• Provides high-level consultative input to clients and staff, with an emphasis on advanced analytics and technology-assisted reviews;
• Prepares project forecasts and work schedules for assigned projects and implements projects forecasts and work schedules prepared by the Client Services Manager;
• Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners;
• Manages and reports to clients on project budget and financial status;
• Provides strategic and tactical guidance to deliver Epiq’s best practice for Client Services as well as cross-functionally within the eDiscovery business unit;
• Consistently delivers proactive communication with clients and when client issues arise addresses those issues or expeditiously escalates to the Client Services Manager;
• Ensures that an up-to-date record is maintained with regard to the status of all projects being worked on;
• Provides substantive oversight to client-specific projects on a day-to-day basis;
• Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality;
• Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering;
• Assists Client Services Manager in evaluating team bandwidth and delegation of tasks internally;
• Works with Client Services Manager in assessing potential candidates along with implementing and executing onboarding sessions;
• Participates and takes ownership in Epiq’s regional and global initiatives acting as representative for regional location;
• Identifies areas for improvement in process on internal workflow and projects in a solution-oriented fashion.

Required Qualifications & Characteristics

• A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 4 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers;
• Evidence of emerging leadership and staff development skills which help to motivate staff members and provide professional growth allowing them to assume additional responsibilities;
• Demonstrated success in the management of multiple simultaneous projects;
• Oral and written communication skills which provide a strong and confident leadership presence;
• Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements;
• A solid understanding of database design and management, data processing activities and legal document review requirements;
• Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

The compensation range for this role is $90,000.00 to $100,000.00 USD annually and may be eligible for an annual bonus.

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The role involves applying knowledge, experience, and influence to bolster sales of litigation support services, including Electronic Data Discovery, Document Hosting/Coding, Consulting, Managed Review, and other Professional Services.

Key responsibilities include:

• Being a trusted advisor for clients and identifying new opportunities to upsell within their business
• Partnering with Sales Management to align sales strategies, contacts, and account ownership to meet annual revenue targets and personal earning goals
• Performing hunting activities to identify the needs of new potential clients
• Scheduling and attending sales calls, customer meetings, presentations, and demonstrations
• Managing existing client contacts and newly added clients
• Achieving high customer satisfaction ratings
• Coordinating billing and project activities with internal teams
• Meeting daily sales outstanding goals for the assigned territory

Requirements include:

• Proven high-achiever with a track record of selling success within the litigation support/eDiscovery market
• Ability to produce a sales brag book of continual achievements for quotas and client satisfaction
• Demonstrated influencer who is well-connected within the eDiscovery market
• Excellent communicator with the ability to present complex technical details and instill confidence in clients
• Bachelor's degree or equivalent work experience

The compensation range for this role is $110,000 to $140,000 USD annually, plus a sales commission plan.

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The successful candidate will be responsible for ensuring that clients receive world-class service through the day-to-day execution of multiple eDiscovery projects, managing deadlines, and consulting with clients on workflows across several stages of the EDRM Model.

Responsibilities:

• Ensure effective control of all aspects of the eDiscovery project from initial planning through final production and project closure.
• Host client kick-off calls and lead internal project workflow discussions.
• Obtain, examine, and prepare client data for Intake.
• Deliver media reports to the client, Coordinate FTP access setup for clients, User requests by coordinating with support teams.
• Submit work requests to coordinate data ingestion and deliver reports to clients.
• Coordinate with peer teams and clients on search term analysis and promotion of data to review platform.
• Handle review platform (Relativity or other proprietary platforms) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation, and execution of STR’s, creation and management of batch sets, reporting, creating, and delivering productions.
• Assist in troubleshooting and resolving any client issues with delivered or hosted data.
• Conduct the invoice review each month to validate client invoices before being delivered to the client.
• Correspond with client and internal teams as a single point of contact for multiple eDiscovery projects and maintain consistent project documentation.
• Ensures continuity of client service between shifts by providing clear handoffs and client updates.
• Participate in process improvement initiatives and collaborate with teammates to standardize and improve the client experience.

Requirements:

• Bachelor's degree/equivalent practical experience in a corporate industry
• Minimum 4-6 years of eDiscovery experience (for APM/PM role) with at least 2 years in a managerial role in an eDiscovery Service provider/law firm or corporate legal department.
• Working knowledge on Media Collections, Processing, Hosting, Review Support and Productions
• Hands-on experience with working on Relativity and other document review and processing platforms
• Excellent communication skills, with the ability to present analysis and complex concepts to multiple audiences.
• Flexible with working hours and open to working in rotational shifts to help support the demands of our eDiscovery business.

Benefits:

• Health and Wellness: We take your wellness and health seriously. We offer robust health benefits to support your holistic wellbeing, including a robust employee assistance program and resources for finance, grief recovery, emotional wellbeing.
• Paid Time Off: Time away from work is a key aspect of your performance. We provide time for you to recharge and reenergize,and encourage you to take it.
• Incentives: Epiq’s success is shared across our employees! It's another great work perk that helps you meet your financial goals.
• Growth: To help you achieve your personal and professional goals, numerous educational resources are available. We want you to continually grow your capabilities along your journey at Epiq.
• Career Opportunity: Create your own unique career path at Epiq. Some aspire to leadership roles; others pursue opportunities across business units, geographies, and functional areas. We help you identify your career goals and support you achieving them.
• Flexibility: Life happens. We offer you the freedom to take care of personal and family needs, volunteer efforts, and other needs as they come up.

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Key responsibilities include:

• Producing transcripts in accordance with delivery deadlines
• Proofreading all transcripts prior to submission
• Utilizing available supporting information to ensure accurate transcription
• Maintaining glossaries for all work produced
• Undertaking cross-training on various jurisdictions as directed
• Maintaining familiarity with audio playback platforms and production tools
• Meeting productivity levels as directed
• Collaborating with colleagues and Transcript Managers
• Actioning feedback provided by QA Leads and Transcript Managers
• Participating in ad-hoc projects and performance reviews

Requirements:

• Typing speed of at least 75 wpm
• Excellent English vocabulary and grammar skills
• Good general and local knowledge
• Exceptional hearing and comprehension
• Computer literacy
• Collaborative team member with flexibility and responsiveness
• Attention to detail
• High school graduate
• Six months to one year of basic office administration experience

Salary will be determined based on location-based market rate, abilities, performance, and pay parity.

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This role focuses on the collection and processing of electronically stored information (ESI) from corporate systems including Microsoft Office 365, Purview, Relativity, OneDrive, Teams, and Exchange email.

Responsibilities:

• Execute defensible collections of ESI from Microsoft 365 environments (Exchange, OneDrive, Teams)
• Collect data from network shares using FTP and other secure protocols
• Collaborate with attorneys/paralegals in maintaining legal hold management system
• Conduct custodial interviews to identify relevant data sources and timelines
• Utilize Microsoft Purview and Relativity for search, collection, and processing of data
• Maintain chain-of-custody documentation and ensure data integrity
• Collaborate with Legal, Compliance, and IT teams to meet project deadlines
• Store collected data securely on designated servers and ensure proper access controls
• Monitor and report on project progress, risks, and issues

Requirements:

• 5-7+ years of experience in eDiscovery or digital forensics
• Strong understanding of Microsoft Office 365 ecosystem, especially Purview and Exchange
• Ability to interact effectively and professionally with all levels of personnel
• Direct experience with Relativity or similar review platforms
• Experienced with SFTP (secure data transfer protocols)
• Familiarity with corporate data networks and file share structures
• Skilled in analyzing network share data with forensic tools like FTK
• Excellent communication skills collaborating with attorneys and custodians
• Ability to manage multiple projects and meet deadlines
• Comfortable working independently

Preferred Qualifications:

• Certifications such as CEDS or similar
• Experience with scripting or automation (PowerShell, Python)
• Understanding imaging from Encase, Falcon
• Knowledge of legal hold processes and compliance frameworks of eDiscovery
• Knowledge of legal hold systems such as Exterro or similar
• IT background pertaining to corporate email/data/network systems

The Compensation range for this role is 95,000 to 110,000 USD annually and may be eligible for an annual bonus.

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The Project Manager serves as the operational lead across the full lifecycle of complex pharmaceutical IP litigation matters, including Hatch-Waxman ANDA and BPCIA biosimilar disputes. This role drives disciplined planning, execution, and governance while coordinating cross-functional stakeholders across legal, scientific, regulatory, and business functions.

Key Responsibilities

• Matter Planning & Execution: Lead matter intake and develop clear scope, assumptions, risk assessments, budgets, and milestone-driven plans. Proactively identify and resolve issues, ensuring continuity and disciplined execution throughout the matter lifecycle. Maintain integrated timelines, dashboards, and status reporting across active matters.
• Litigation & Workstream Management: Coordinate key litigation activities, including discovery, expert engagement, claim construction, and trial preparation. Support document collection, docket monitoring, and preparation of key filings and notices. Ensure alignment and execution across legal, expert, and technical workstreams.
• Governance & Cross-Functional Coordination: Establish clear roles, reporting cadences, and escalation pathways across stakeholders. Align legal, scientific, regulatory, and business teams through structured communication and planning. Drive accountability and transparency from intake through resolution.
• Scientific & Technical Support: Partner with R&D, regulatory, and commercial teams to support IP strategy and litigation readiness. Organize and manage complex scientific and technical materials, including clinical and lab data. Support Freedom to Operate (FTO) assessments and early-stage risk evaluations.
• Information & Data Management: Oversee document and data workflows, including collection, review, production, and tracking. Coordinate vendor activities across data-intensive and technically complex datasets. Ensure defensible, organized processes aligned with litigation requirements.
• Budget & Vendor Oversight: Support phase-based forecasting, accruals, and spend tracking. Manage outside counsel and vendor performance, invoicing, and compliance with agreed terms. Provide financial transparency and reporting across all resources.
• Process, Technology & Reporting: Support implementation and effective use of litigation tools and processes. Recommend best practices across project management, data management, and workflow optimization. Deliver concise, executive-ready reporting on status, risks, milestones, and financials.

Required Qualifications

• Proven experience managing complex litigation or legal operations programs with multiple workstreams
• Strong project management capabilities, including scheduling, risk tracking, and executive reporting
• Experience coordinating discovery, vendors, and data-intensive workflows in a defensible manner
• Ability to operate effectively across legal, scientific, regulatory, and business stakeholders
• Demonstrated strength in budget management, vendor governance, and financial oversight
• Excellent communication skills, with the ability to translate complexity into clear, actionable insights
• Highly organized, self-directed, and able to manage competing priorities in fast-paced environments

Preferred Experience

• Pharmaceutical, biotech, or life sciences litigation experience
• Familiarity with Hatch-Waxman ANDA or BPCIA biosimilar disputes
• Experience supporting expert-driven, technical litigation matters
• Exposure to e-billing, legal spend management, and outside counsel oversight
• 5–10 years in legal operations or litigation project management
• Background in law firm or in-house litigation support environments

The Compensation range for this role is $40-$50 USD hourly and may be eligible for an annual bonus.

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Job Summary:

As a Sales Representative - Litigation Support Services, you will become an expert in the application and sale of litigation support services for your territory. These services include Electronic Data Discovery, Document Hosting/Coding, Consulting, Managed Review and other Professional Services.

Essential Job Responsibilities:

• Become a trusted advisor for clients while working to identify new opportunities to upsell within their business
• Partner with Sales Management to align the sales strategies in the market and meet annual revenue targets along with personal earning goals
• Perform hunting activities to identify the needs of new potential clients
• Schedule and attend sales calls, customer meetings, presentations and demonstrations
• Account management of existing and newly added clients
• Diligently work to achieve high customer satisfaction ratings
• Coordinate billing and project activities with all internal teams to support the optimal outcome of client engagements
• Meet daily sales outstanding goals for your assigned territory
• Work within company policies to complete sales reports as assigned

Qualifications & Characteristics:

• Proven high-achiever with a track record of selling success where you've met or exceeded goals
• Ability to produce a sales brag book of continual goal achievements for quotas and client satisfaction
• Pick up quickly on new technology verticals and sales strategies
• Excellent communicator – Presentation of complex technical details, articulate, and able to instill confidence in clients
• Bachelor's degree or equivalent work experience

Salary: The salary range for this role is $120,000 - $150,000 depending upon relevant experience and demonstrated success. You will also be eligible for sales commission plan.

Benefits: Click here to learn about Epiq's Benefits.

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Epiq is seeking an innovative, strategic Account Director to support their assigned territory. As an Account Director, you will apply your knowledge, experience, and influence to bolster sales of litigation support services for your territory.

Responsibilities

• Apply your knowledge, experience, and influence to bolster sales of litigation support services for your territory, including Electronic Data Discovery, Document Hosting/Coding, Consulting, Managed Review, and other Professional Services.
• Be a trusted advisor for clients while working to identify new opportunities to upsell within their business.
• Partner with Sales Management to align sales strategies, contacts, and account ownership to meet annual revenue targets along with personal earning goals.
• Perform hunting activities to identify the needs of new potential clients.
• Schedule and attend sales calls, customer meetings, presentations, and demonstrations.
• Manage accounts of existing client contacts and newly added clients.
• Diligently work to achieve high customer satisfaction ratings.
• Coordinate billing and project activities with all internal teams to support the optimal outcome of client engagements.
• Meet daily sales outstanding goals for your assigned territory.
• Work within company policies to complete sales reports, support junior team members, and aid in the direction of new service offering rollouts.

Requirements

• Proven high-achiever with a track record of selling success within the litigation support/eDiscovery market where you've consistently met or exceeded goals.
• Ability to produce a sales brag book of continual achievements for quotas and client satisfaction.
• Demonstrated influencer who is well-connected within the eDiscovery market.
• Excellent communicator – presentation of complex technical details, articulate, and able to instill confidence in clients.
• Bachelor's degree or equivalent work experience.

The Compensation range for this role is $110,000 to $140,000 USD annually and sales commission plan eligibility.

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The Junior eDiscovery Technical Specialist - Data Collections role is an eDiscovery support function to acquire, search, organize and present key electronic records to support confidential/sensitive Legal and Human Resource inquiries and investigations.

Responsibilities

• Develop and enhance existing process documentation.
• Develop, enhance and maintain operational processes and procedures to ensure consistent, correct, complete and timely collection and processing of specified sources.
• Coordinate with other IT teams to acquire records that are not directly accessible.
• Perform data collections using industry standard tools such as EnCase, Forensic Toolkit, Veritas Discovery Accelerator etc.
• Process and search acquired data.
• Perform data culling and processing using industry standard software.
• Export and package deliverables for review platforms or subsequent processing.
• Provide troubleshooting services to clients.
• Communicate with Legal, Regulatory Business requestors, IT teams and external providers.
• Set timeline expectations and priorities.
• Define tasks across all support organizations.
• Maintain tracking and reporting for various support teams and up lines.
• Potentially work additional hours beyond regular schedule to meet customer commitments.

Requirements

• Bachelor's degree in information technology or related field, or equivalent experience.
• Familiarity with eDiscovery tools, in particular Veritas Discovery Accelerator; Gimmal Discovery Attender.
• Familiar with standard eDiscovery methodology.
• Microsoft Office (including advanced Excel).
• Microsoft Exchange.
• Ability to engage effectively with internal Clients.
• A high degree of discretion is required for this role.
• Excellent documentation skills.

The Compensation range for this role is 65,000 to 70,000 USD annually and may be eligible for an annual bonus.

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This role will assist attorneys with a variety of corporate and transactional matters, with a preference for candidates who have exposure to real estate transactions.

Key Responsibilities

• Support attorneys in all phases of transactional matters
• Prepare, review, organize, and maintain transaction-related documentation
• Assist with due diligence, document management, and closing activities
• Coordinate signature collection and execution of legal documents
• Track transaction milestones, deadlines, and deliverables
• Manage electronic and physical deal files
• Conduct legal, corporate, and property-related research as needed
• Communicate effectively with attorneys, clients, and internal stakeholders
• Provide administrative and project support for multiple ongoing matters

Qualifications

• 3+ years of transactional paralegal experience in a law firm or corporate legal department
• Experience supporting corporate transactions, mergers and acquisitions, financing transactions, or other commercial matters
• Real estate transaction experience preferred
• Strong document management and organizational skills
• Ability to manage multiple priorities in a deadline-driven environment
• Proficiency with Microsoft Office Suite and legal document management systems
• Excellent written and verbal communication skills
• Paralegal certificate preferred but not required

Work Arrangement

• Onsite in New York City Monday through Friday
• Immediate availability preferred

The Compensation range for this role is $30.00 to 40.00 hourly.

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The Implementation Specialist is primarily responsible for leading new client implementations, client contract changes, and internal or special projects. Each project relies on a customized plan that can include: hands-on training (remote or on-site), consulting, data migration planning and action, customized workflows and processes (internal and client), client relationship management, and overall project management. The Specialist is responsible for the outcome of the project and takes responsibility for its success.

Responsibilities:

• Lead multiple simultaneous projects or efforts with competing deadlines and challenges
• Take personal responsibility for project outcomes to ensure success
• Exceptional written and verbal communication skills
• Create clear and effective documentation
• Collaborate with other teams and lead without direct reporting relationships
• Learn new technology solutions, including independently researching new complex technical concepts or software and having consultative discussions with customers
• Build collaborative relationships with clients and internal contacts
• Work well under pressure in a reactive, agile project-based environment
• Participate in continuous personal development to meet new client and business opportunities

Requirements:

• 1-2 years experience or certification related to project management or project coordination
• 1-2 years experience leading customer remote and/or on-site training programs
• 1-2 years experience with information technology
• Personal experience with legal services or litigation support
• 1-2 years Software experience or certification related to Relativity
• 1-2 years Software experience or certification related to eDiscovery collection, process, or review technology

The Compensation range for this role is $60,000.00 to $70,000.00 USD annually and may be eligible for an annual bonus.

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The ideal candidate combines deep enterprise sales expertise with a strong understanding of legal technology, eDiscovery workflows, artificial intelligence applications, and consultative solution selling.

Essential Responsibilities

• Develop and execute strategic sales plans to achieve annual revenue and profitability targets for AI-powered solutions.
• Build and manage a robust pipeline of new business opportunities across enterprise, law firm, government, and regulated industry clients.
• Lead complex sales cycles from opportunity identification through contract execution.
• Drive growth through consultative selling, executive relationship management, and value-based solution positioning.
• Identify and pursue large, multi-year transformation opportunities involving AI, eDiscovery, investigations, data governance, and legal operations.

AI & Solution Strategy

• Serve as a subject matter expert on AI applications within legal services and eDiscovery.
• Position Epiq's AI-powered offerings to address business challenges related to investigations, litigation, regulatory response, compliance monitoring, and information management.
• Collaborate with product, operations, and technology teams to align market needs with solution development.
• Translate emerging AI trends into actionable client strategies and revenue opportunities.
• Educate clients on responsible AI adoption, governance frameworks, security considerations, and risk mitigation.

Client Relationship Management

• Establish trusted relationships with General Counsel, Chief Legal Officers, Heads of Litigation, eDiscovery leaders, Compliance Officers, Chief Information Officers, and law firm partners.
• Develop executive-level engagement strategies for key accounts.
• Identify opportunities to expand existing client relationships through cross-selling and strategic account growth.
• Maintain a deep understanding of client priorities, industry trends, and competitive market dynamics.

Market Development

• Represent Epiq at industry conferences, client events, webinars, and thought leadership engagements.
• Monitor competitive intelligence and evolving AI market developments.
• Collaborate with Marketing to develop campaigns, content, and messaging that support pipeline generation.
• Serve as a market ambassador for Epiq's AI strategy and innovation initiatives.

Cross-Functional Leadership

• Partner with Operations, Delivery, Product, Legal, Security, and Executive Leadership teams to develop compelling client solutions.
• Ensure smooth transition from sales to implementation and delivery teams.
• Support pricing, contract negotiations, and business case development.
• Influence organisational strategy related to AI growth initiatives and market expansion.

Qualifications Required

• Bachelor's degree in Business, Legal Studies, Technology, Information Systems, or related field.
• 10+ years of enterprise sales experience, including selling technology-enabled services and solutions.
• 5+ years of experience selling eDiscovery, legal technology, compliance technology, data analytics, AI solutions, or related professional services.
• Demonstrated success achieving and exceeding significant annual sales quotas.
• Experience managing complex consultative sales engagements involving executive stakeholders.
• Strong understanding of the legal services ecosystem, eDiscovery lifecycle, investigations, compliance, and information governance.
• Ability to travel as required.

Success Metrics

• Annual revenue attainment and quota achievement.
• New client acquisition and market expansion.
• Growth in AI-related services and solution adoption.
• Strategic account penetration and expansion.
• Pipeline generation and conversion rates.
• Executive-level client relationship development.
• Cross-functional collaboration and client satisfaction outcomes.

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Key responsibilities include:

• Producing transcripts in accordance with delivery deadlines
• Proofreading all transcripts prior to submission
• Utilizing available supporting information to ensure accurate transcription
• Maintaining glossaries for all work produced
• Undertaking cross-training on various jurisdictions as directed
• Maintaining familiarity with audio playback platforms and production tools
• Meeting productivity levels as directed
• Collaborating with colleagues and Transcript Managers
• Actioning feedback provided by QA Leads and Transcript Managers
• Participating in ad-hoc projects and performance reviews

Requirements:

• Typing speed of at least 75 wpm
• Excellent English vocabulary and grammar skills
• Good general and local knowledge
• Exceptional hearing and comprehension
• Computer literacy
• Collaborative team member with flexibility and responsiveness
• Attention to detail
• High school graduate
• Six months to one year of basic office administration experience

Salary will be determined based on location-based market rate, abilities, performance, and pay parity.

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The contract will be for 6 months with the possibility of extension.

Responsibilities and Essential Functions:

• Participate in consultation with clients to discuss project specifications, workflow and/or issues
• Maintain proper chain of custody at all times
• Export and package deliverables for review platforms or subsequent processing
• Provide troubleshooting services to clients
• Develop, enhance and maintain operational processes and procedures to ensure consistent, correct, complete and timely collection and processing of specified sources
• Provide daily status reports to Project Managers or clients
• Document actions taken while performing data collection and processing tasks
• Maintain tracking reports for all data collected and processed
• Potentially work additional hours beyond regular schedule to meet customer commitments which may include evenings, weekends and/or holidays
• Perform other litigation support tasks as necessary
• Perform data collections using industry standard tools such as: Discovery Accelerator, M365 Purview etc., (training provided)
• The successful candidate will be required to work with Epiq teams in the UK, EU, US and Asia Pacific

Required Characteristics / Qualifications:

• Fluent level of spoken and written German - advantageous but not required
• Experience in an IT role - advantageous but not required
• Bachelor’s degree in information technology or related field, or equivalent experience
• Strong written and oral communication skills
• Ability to work in a fast-paced environment both as a team player and independently
• Ability to handle multiple projects simultaneously from a technical and client facing aspect
• Strong analytical/critical thinking and problem solving
• Ability to create documentation on complicated tasks to create repeatable processes
• Working knowledge of industry standard litigation support databases/tools, preferably in a hosted environment, e.g. Relativity, Ringtail, Nuix etc., advantageous but not required
• An understanding of the Electronic Discovery Reference Model (EDRM) - advantageous but not required

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Primary Responsibilities:

• Serve as primary point of contact for clients during cyber incident response review projects.
• Conduct project design meetings and consult with clients on the development and implementation of efficient and effective workflows for data mining and capture related to data exfiltration.
• Determine and manage client expectations regarding deliverables and timeframes.
• Draft workflow protocols and substantive training guidelines in partnership with the client and counsel.
• Implement review workflows, including the creation of assignments, fields, choices, rules, and access security.
• Leverage technology to improve productivity and accuracy.
• Execute quality control and quality assurance best practices.
• Communicate and document substantive issues to clients and counsel.
• Monitor and report daily on overall progress, productivity, and accuracy of the project and individual team members.
• Lead and motivate review teams comprised of both attorneys and non-attorneys.
• Train reviewers on the use of review platforms.

Qualifications:

• Minimum 2 years of project or review management experience.
• Extensive experience with the administration of review databases, including Relativity.
• Proficient with Microsoft Office, particularly Excel.
• Exceptional verbal and written communication skills.
• Excellent issue spotting and problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Experience with delivering difficult projects on time and within budget.
• Strong organisational skills and attention to detail.

Compensation: The compensation range for this role is $105,000 - $120,000 USD annually, and may be eligible for an annual bonus.

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Job Summary The Senior Director, Legal Operations Consulting is responsible for leading and overseeing legal operations consulting services within the organisation. This role requires strong leadership, communication, and analytical skills.

Essential Job Responsibilities

• Lead and oversee legal operations consulting teams to deliver high-quality results.
• Develop and implement legal operations consulting plans, timelines, and budgets.
• Coordinate with stakeholders to gather legal operations consulting requirements and ensure alignment with organisational goals.
• Monitor legal operations consulting progress and make necessary adjustments to ensure timely completion.
• Provide regular updates and reports to senior management on legal operations consulting status.
• Identify and mitigate potential risks and issues that may impact legal operations consulting success.
• Foster a collaborative and productive work environment within the legal operations consulting team.

Qualifications & Requirements

• Education: Required - Bachelor's degree in Business Administration, Information Systems, or a related field. Preferred - Master's degree in Business Administration or a related field.
• Experience: Required - Minimum of 10 years of experience in legal operations consulting or a related field. Preferred - Experience in leading legal operations consulting teams and managing large-scale legal operations consulting projects.
• Skills: Business Intelligence (BI), Business Process Improvements, Coaching, Communication, Contract Management, End-to-End Project Management, Leadership, Legal Services Management, Operational Efficiency, Operations Management, People Management, Strategic, Technical Operations.
• Certifications: Preferred - Certified Legal Operations Professional (CLOP) or equivalent certification.

Physical Requirements

• Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

Salary Your specific salary will be determined based on several factors: location-based market rate for the role, your abilities in relation to the job specification, performance during screening and interview, and pay parity with the wider team in the considered location.

Benefits Further details about the package will be provided during the initial screening call with the Talent Acquisition Team. Click here to learn about Epiq's Benefits.

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As a Monitor, you will be responsible for recording proceedings and producing an annotation or log of those proceedings to aid in the process of accurate transcription.

Essential Job Responsibilities

• Produce high-quality audio recordings of hearings
• Produce high-quality and accurate annotations of hearings
• Obtain accurate spellings of names, spellings, places, terminology, etc. to enable an accurate transcript to be produced
• Liaise with Epiq's clients in a professional manner
• Utilize various recording technologies such as Liberty, FTR, and VIQ
• Maintain accurate records of hearing sitting times and any applicable travel times
• Upload and convert audio as and when required
• Travel and work outside of office locations and in regional locations to record proceedings as and when required
• Partake in periodic performance reviews with Monitoring Supervisor
• Partake in annual security and compliance training
• Assist with administration as and when required
• Other duties as directed

Qualifications & Characteristics

• Collaborative team member
• Strong communicator
• Attention to detail
• Customer-focused
• High school graduate
• Six months to one year basic office administration

Your specific salary will be determined based on several factors, including location-based market rate for the role, your abilities in relation to the job specification, performance during screening and interview, and pay parity with the wider team in the considered location.

Job Data by YubHub.

As a Monitor, you will be responsible for recording proceedings and producing an annotation or log of those proceedings to aid in the process of accurate transcription. Proceedings may take place on site in courtrooms or at client premises, or may be recorded from an Epiq office. You must be able to maintain clear communication with both clients and colleagues via various channels.

Essential Job Responsibilities

• Produce high-quality audio recordings of hearings
• Produce high-quality and accurate annotations of hearings
• Obtain accurate spellings of names, spellings, places, terminology, etc. to enable an accurate transcript to be produced
• Liaise with Epiq's clients in a professional manner
• Utilize various recording technologies such as Liberty, FTR, and VIQ
• Maintain accurate records of hearing sitting times and any applicable travel times
• Upload and convert audio as and when required
• Travel and work outside of office locations and in regional locations to record proceedings as and when required
• Partake in periodic performance reviews with Monitoring Supervisor
• Partake in annual security and compliance training
• Assist with administration as and when required
• Other duties as directed - eg: real-time equipment setups, collecting audio/documents from client premises
• Ensure communications are clear, concise, and in line with business requirements
• Foster and promote a safe and healthy work environment, maintaining safe work practices at all times, and to work within and comply with Company safety policies and procedures
• Ability to work outside standard business hours if required

Qualifications & Characteristics

• Collaborative team member
• Strong communicator
• Attention to detail
• Customer focused
• High school graduate
• Six months to one year basic office administration

Your specific salary will be determined based on several factors, including location-based market rate for the role, your abilities in relation to the job specification, performance during screening and interview, and pay parity with the wider team in the considered location.

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Key Responsibilities

• New Logo Sales & Pipeline Growth:

Identify, target, and engage prospective law firms, corporations, and litigation stakeholders. Build and manage a qualified pipeline that consistently generates new clients and revenue. Lead full-cycle sales efforts,from prospecting and discovery through proposal development, negotiation, and close.

• Consultative Selling & Solution Positioning:

Conduct strategic discovery to understand client needs in mass tort. Deliver compelling presentations, demos, and RFP responses that showcase Epiq's capabilities. Negotiate agreements that maximize client value while aligning with Epiq's revenue goals.

• Strategic Sales Execution:

Develop territory plans and go-to-market strategies based on market conditions and competitive insights. Analyze sales metrics to refine approach and maintain consistent revenue momentum.

• Client Relationship Development:

Build trust-based relationships with litigation leaders, attorneys, corporate decision-makers, and judges. Act as a knowledgeable advisor on mass tort administration trends, risks, and best practices.

• Cross-Functional Collaboration:

Partner with Operations, Marketing, and Subject Matter Experts to craft tailored solutions. Ensure smooth transition of clients to delivery teams while maintaining strategic oversight. Represent Epiq at conferences, industry events, and thought leadership opportunities.

• Forecasting & Reporting:

Maintain accurate CRM entries, pipeline updates, revenue forecasts, and sales reporting. Communicate deal status and future projections clearly to senior leadership.

Qualifications

• 7+ years of proven new business sales experience within legal services, mass tort/MDL support markets.
• Strong track record of exceeding revenue targets and closing consultative, complex deals.
• Executive communication, negotiation, and presentation excellence.
• Expertise in prospecting, pipeline management, and solution selling.
• Bachelor's degree required; JD or advanced degree is a plus.
• Sales certifications (e.g., CSLP) beneficial.
• Ability to travel to client meetings and industry events; U.S. work authorization required.

The Compensation range for this role is $120,000 USD up to $150,000 USD annually and may be eligible for an annual bonus and/or commission plan.

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As a Global Support Services Analyst, you'll provide 1st and 2nd level support to clients using Epiq's proprietary software solutions as well as third-party software applications. You'll also provide internal support to Epiq associates from several departments.

Essential Job Responsibilities

• Provide high-level technical expertise to clients, both internal and external.
• Handle phone and email inquiries from clients and internal users.
• Record detailed incident or service request information using Epiq's ticketing system.
• Diagnose issues and provide effective resolutions.
• Recommend solutions to customer application questions.
• Ensure all issues are resolved or escalated in a timely fashion through proper internal resources.
• Communicate quality issues with an accurate description of the problem and provide the means to recreate the issue.
• Work with members of other internal teams and the client to balance the resolution of issues while accurately setting the client's expectations.
• Keep clients apprised of the status of the issue and notify them when it is resolved.
• Create and maintain tools and product support documentation and records to promote better incident management and customer support.

Qualifications & Characteristics

• Minimum of 2 years customer-facing technology support experience both over the phone and electronically.
• Knowledge of and light experience in Azure or AWS in a first-line support capacity.
• Technical experience within M365 licenses, Microsoft Entra, MFA, Virtual Desktops and similar.
• Graduation from a two-year technical college with computer science, information technology or related area or equivalent experience.
• Ability to organize and follow complex and/or detailed technical procedures.
• Ability to participate in issue review and make recommendations for routine problem solutions.
• Ability to document solutions that solve client problems and clearly present these solutions.
• Ability to independently resolve routine and non-routine problems.
• Ability to solve problems and perform diagnostics on software and/or hardware.
• Ability to communicate and interact with clients and internal partners to solve problems.
• Ability to solicit relevant information from incident reporters in order to sufficiently describe problems to internal partners and effectively communicate solutions and status to client.
• Knowledge of technology principles and terminology associated with the work unit and area of responsibility (including Windows, Internet).
• Ability to work independently as well as cooperatively as part of a team.
• Early morning, evening or weekend hours may be required as needed.

The successful individual must be authorised to work in Australia for any employer and must be a current resident in Australia.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role.
• Your abilities in relation to the job specification.
• Performance during screening and interview.
• Pay parity with the wider team in the considered location.

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

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This role leads a team of three HR professionals who provide day-to-day HR support, allowing the Director to focus on workforce planning, organisational effectiveness, leadership coaching, talent strategy, and business transformation initiatives.

As a trusted advisor to business leadership, the HR Director leverages people insights, workforce analytics, and innovative HR practices to drive organisational performance, employee engagement, operational excellence, and sustainable growth.

Essential Duties and Responsibilities

• Strategic Business Partnership: Serve as the primary HR advisor to senior leaders within the Class Action and Restructuring businesses. Align workforce, talent, and organisational strategies with business objectives, growth plans, and operational priorities.
• Leadership & Team Development: Lead, coach, and develop a team of three HR professionals responsible for delivering HR business partner support across the organisation.
• Talent & Organisational Effectiveness: Drive talent review, succession planning, leadership development, and employee engagement strategies.
• Digital & Workforce Transformation: Partner with business leaders to identify opportunities to improve organisational effectiveness, workforce productivity, and scalability through process optimisation, technology, automation, and AI-enabled solutions.
• HR Program Leadership: Partner with HR Centers of Excellence to design, enhance, and implement talent, compensation, performance management, leadership development, employee experience, and organisational effectiveness programs.

Qualifications

• 7+ years of progressive HR leadership or HR Business Partner experience supporting complex professional services, consulting, legal, financial services, or operations-driven organisations.
• Demonstrated success partnering with senior executives on workforce strategy, organisational effectiveness, and business transformation initiatives.
• Experience leading and developing HR teams.
• Strong expertise in organisational design, workforce planning, talent management, succession planning, employee relations, and change management.

Compensation

The compensation range for this role is 160,000 to 175,000 USD annually and may be eligible for an annual bonus.

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The successful candidate will bring experience from eDiscovery/Electronic Discovery, legal technology, information governance or litigation support combined with strong stakeholder management and consultative relationship-building skills.

Client Relationship Management

• Develop and maintain trusted advisor relationships with key client stakeholders.
• Act as the primary point of contact for assigned accounts, ensuring a high level of customer satisfaction.
• Understand client objectives and business drivers to identify opportunities for continuous improvement and long-term partnership growth.
• Lead regular client reviews and provide strategic recommendations aligned to business goals.

Strategic & Technical Consultation

• Provide consultative guidance on eDiscovery, legal technology, information governance, and data management best practices.
• Translate technical concepts into practical business solutions for both technical and non-technical audiences.
• Collaborate with internal delivery, product, engineering, and operational teams to support successful client outcomes.
• Assist clients in maximising adoption and value from Epiq's technology solutions and services.

Stakeholder Management

• Build strong working relationships across legal, compliance, information governance, cybersecurity, data, and IT teams.
• Partner with law firms, corporate legal departments, and business leaders to understand evolving requirements and challenges.
• Facilitate effective communication between stakeholders and technical delivery teams.

Service Delivery & Customer Success

• Monitor account health, customer satisfaction, and service performance.
• Coordinate the resolution of escalated technical and service-related issues.
• Support quality assurance, testing, and continuous service improvement initiatives.
• Identify opportunities to expand and optimise client use of Epiq's solutions.

Qualifications & Experience

• Bachelor's degree or equivalent professional experience in Information Technology, Legal Technology, Business, Information Governance, or a related field.
• Previous Administration level with Relativity acting as a troubleshooter, QA, QC, problem solver directly with clients or in-house.
• Experience within Technical Account Management, Customer Success, Professional Services, eDiscovery, Litigation Support, Legal Technology, or Information Governance.
• Experience working with corporate legal departments, law firms, compliance functions, or professional services organisations.
• Demonstrated success managing complex client relationships and multiple stakeholder groups.
• Experience supporting clients within highly regulated industries.
• Strong understanding of consultative client engagement and solution-based relationship management.

Preferred Technical Knowledge

• Familiarity with eDiscovery and legal technology platforms such as Nuix, Everlaw, Reveal, DISCO, Brainspace, Microsoft Purview, or similar solutions in the market.
• Understanding of the Electronic Discovery Reference Model (EDRM) and associated legal technology workflows.
• Awareness of cloud technologies and SaaS environments, including Microsoft Azure and AWS.
• Knowledge of information governance, compliance, data privacy, and regulatory considerations and other alternative legal services.

Skills & Competencies

• Strategic relationship management
• Stakeholder engagement and influencing skills
• Consultative problem solving
• Client service and customer success
• Commercial awareness
• Communication and presentation skills
• Project coordination and organisation
• Analytical thinking and decision making
• Collaboration and teamwork

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As a client-facing role, successful employees will be comfortable interacting directly with client personnel at all levels.

Responsibilities:

• Develop KM strategies and identify use cases in collaboration with law firm stakeholders.
• Act as the primary contact for client representatives regarding preparation for and successful configuration of KM systems.
• Work with Advisory Practice Lead to develop and continuously improve the overall KM practice, its methodologies, and offerings.
• Develop estimates and project work plans for KM projects and collaborate with designated project managers to ensure projects run according to schedule and costs.
• Serve as subject matter expert and lead consultant on design and implementation of KM solutions.
• Build business cases for KM solutions and document multi-year roadmaps for implementation that identify dependencies and sequencing.
• Design and implement classification schemas related to experiential data, including definitions, data structures, and associated metadata.
• Lead the successful implementation and extension of KM programs at firms.
• Lead the configuration and management of client KM systems throughout a project.
• Advise on data analysis and mapping activities related to planning for integration of internal client data into KM systems to support client priorities.
• Lead client discussions related to data architectures and their impact on a KM Program.
• Lead and manage data integration and import/export works to ensure content is transferred and validated.
• Organize and lead UAT testing phases on client projects, including development of testing scripts or criteria, and obtain stakeholder signoff.
• Develop release notes, contribute to end-user communications, and assist with the development of governance models, procedures, and policies.
• Advise clients on designing and configuring matter profiles and business processes supporting matter profiling.
• Develop productive and strong working relationships with KM solution/product providers to understand product roadmaps and remain abreast of all product updates and new features.
• Drive overall client satisfaction through effective development and communication of client deliverables.
• Effectively manage project resources to successfully execute work as documented in project forecasts and work schedules.
• Take accountability for client satisfaction and quality and accuracy of project deliverables developed during projects.
• Maintain an up-to-date record regarding the status of all projects being worked on.
• Participate in regular meetings of the Knowledge Management practice and relevant project teams.
• Liaise with other Epiq personnel as necessary in the course of duties.

Qualifications:

• A background within or consulting to a professional services vertical is required; a law firm background is preferred.
• A detailed understanding of leading KM vendors and solutions, their functionality, technical architectures, and product roadmaps.
• A deep understanding of typical use cases for KM software for various business departments within professional services firms.
• Experience managing multiple and simultaneous projects to successful completion.
• Oral and written communication skills, with the ability to credibly contextualize messaging for both technical and non-technical audiences.
• Experience with database design and management, and data processing activities.
• Experience with data profiling, root cause analysis, and quality improvement techniques.
• Basic understanding of critical success criteria for experience management programs and solutions.
• Ability to work in a team environment and flexible approach to working with various groups across the globe.
• Competence to prioritize effectively, meet deadlines, and accomplish assigned tasks with minimal supervision.

Benefits:

• Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
• Click here to learn about Epiq's Benefits.

Job Data by YubHub.

Responsibilities:

• Oversee project activities and ensure customer satisfaction.
• Lead and manage a team of professionals.
• Collaborate with various stakeholders to achieve project goals.
• Manage project documentation and support project delivery.
• Monitor and report on key performance indicators (KPIs).
• Ensure compliance with company policies and regulations.

Requirements:

• Bachelor's degree in Business Administration, Project Management, or a related field.
• 5+ years of experience in project management and team leadership.
• Project Management Professional (PMP) certification.

Skills:

• Achieving Deadlines
• Analytical Thinking
• Communication
• Customer Relationship Management (CRM)
• Customer Satisfaction
• End-to-End Project Management
• Leading Project Teams
• Professional Collaboration
• Project Deliverables
• Project Delivery
• Project Documentation
• Project Planning
• Project Support
• Project Tracking
• Technical Project Leadership

Benefits: Epiq offers a range of benefits, further details can be provided during the initial screening call with the Talent Acquisition Team.

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You will assist the Project Manager (PM) in tracking, organizing, processing, and promoting client-supplied data and workflows.

Key responsibilities include:

• Serving as the single-point of contact on daily requests from multiple parties on various matters and escalating to the Project Manager as necessary
• Drafting processing statements of work and Playbook(s) to be used by other departments in executing their portions of a project
• Obtaining, examining, and preparing client data for processing
• Processing data through Relativity Processing application
• Troubleshooting and providing routine support of Relativity Processing and Workspace(s)
• Utilizing downtime to assist the CS department in routine client requests
• Interpreting client needs and PM instructions to accurately and efficiently pass them on to other operational groups
• Assisting in troubleshooting and resolving any client issues with delivered or hosted data
• Monitoring and reporting on the progress of client projects through multiple departments at Epiq

Requirements and characteristics:

• High technical aptitude with database programs, text editors, and review platforms
• Proficient knowledge of Relativity Processing
• Working knowledge of Relativity, including Fields, Choices, Views, Layouts, RDC – Import/Export, Searching, STRs, and Imaging/OCR Sets
• Highly organized and able to monitor and effectively record progress of multiple processes
• Availability to work extended hours as needed when client project loads increase
• Excellent customer service, interpersonal, and communication skills
• Ability to manage multiple tasks with excellent follow-through, professional communication, and attention to detail
• Proven ability to work well in a team-based environment
• Available to work on-call periodically through the week and occasional weekends

The compensation range for this role is $55,000 to $65,000 USD annually, and you may be eligible for an annual bonus.

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Responsibilities

• Lead and manage Cyber Incident Response (CIR) and Complex Document Review teams.
• Provide coaching, mentoring, and professional development opportunities for managers, team leads, and review analysts.
• Build a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Conduct performance reviews, provide constructive feedback, and support career development initiatives.
• Promote a positive team environment and serve as a role model for leadership and professionalism.
• Independently manage multiple Cyber Incident Response and Complex Review projects from initiation to completion.
• Ensure projects are delivered within established timelines, quality standards, and client expectations.
• Monitor project health, identify risks, and implement mitigation strategies proactively.
• Oversee project staffing, workload balancing, and resource allocation.
• Manage escalations and provide guidance on complex review decisions and project challenges.
• Maintain accurate project tracking, reporting, and status communication.
• Independently lead client meetings, status calls, project discussions, and internal stakeholder communications.
• Build and maintain strong relationships with clients and cross-functional teams.
• Act as the primary escalation point for project-related concerns.
• Present project updates, operational metrics, risks, and recommendations to senior leadership and clients.
• Develop and execute training programs to enhance technical, operational, and leadership capabilities within the team.
• Identify skill gaps and implement targeted development plans.
• Ensure team members remain current on industry trends, client requirements, and review best practices.
• Support onboarding and knowledge transfer initiatives for new team members.
• Participate in hiring strategy, recruitment planning, candidate interviews, and selection processes.
• Partner with leadership and recruitment teams to identify staffing needs and workforce requirements.
• Support succession planning and talent pipeline development.
• Drive continuous improvement initiatives to enhance quality, efficiency, productivity, and client satisfaction.
• Identify opportunities for automation, workflow optimization, and operational improvements.
• Collaborate with technology and operations teams to implement innovative solutions.
• Contribute to strategic initiatives that support the growth and scalability of the Cyber Review business.

Requirements

• 10–12 years of experience in the eDiscovery, Cyber Review, Incident Response, or Document Review industry.
• Minimum 5 years of experience managing Data Breach and Cyber Incident Response projects.
• Minimum 6–7 years of people management experience leading managers, team leads, quality analysts, and review teams.
• Demonstrated experience managing multiple client engagements simultaneously in a fast-paced environment.
• Proven experience supervising both Cyber Incident Response (CIR) and Complex Document Review teams.
• Strong understanding of data breach review workflows, document review processes, quality management, and operational delivery.
• Bachelor’s degree or equivalent professional experience.

Skills

• Strong leadership and people management skills.
• Excellent verbal and written communication skills.
• Exceptional stakeholder and client management capabilities.
• Strong project management, planning, and organizational skills.
• Ability to manage multiple priorities and competing deadlines.
• Analytical mindset with strong problem-solving abilities.
• Technically proficient with the ability to quickly learn and adapt to new technologies and workflows.
• Strong decision-making and risk management capabilities.
• Positive attitude, ownership mentality, and collaborative approach.

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The Advanced Technologies Consultant supports clients in the effective, defensible, and commercially practical use of analytics, machine learning, and generative AI across eDiscovery, document review, investigations, early case assessment, privilege review, regulatory response, and related legal data workflows.

Key Responsibilities:

• Serve as a subject matter expert on the use of advanced analytics, technology-assisted review, predictive coding, machine learning, and generative AI in eDiscovery and document review workflows.
• Consult with clients and internal stakeholders to understand matter objectives, legal and review requirements, data challenges, timelines, and desired outcomes.
• Design and recommend defensible workflows using tools such as TAR 1.0, TAR 2.0, active learning, AI-assisted classification, privilege identification, early case assessment, data reduction, and investigative analytics.
• Build, manage, validate, and refine analytics and AI models across platforms such as Relativity, Epiq AI, Reveal AI, and other advanced review or analytics platforms.
• Develop and refine prompts, instructions, classification criteria, and model guidance for generative AI and LLM-enabled tools, with a focus on consistency, quality, defensibility, and practical review outcomes.
• Advise clients and internal teams on appropriate use cases, limitations, risks, defensibility considerations, and quality control measures for AI-enabled review workflows.
• Explain statistical concepts, validation methodologies, sampling approaches, model performance, and review metrics to audiences with varying levels of technical, legal, and operational knowledge.
• Demonstrate a strong understanding of the full eDiscovery lifecycle, including data assessment, culling, review strategy, privilege workflows, production requirements, regulatory requests, and post-review analysis.
• Prepare recommended protocols, workflows, technical responses, reports, findings summaries, and client-ready explanations of proposed approaches and results.
• Support privilege-related workflows, including privilege identification, common-name normalisation, privilege log support, and procedural guidance for review teams.
• Partner with Client Services, Document Review Services, Operations, Sales, and Technology teams to ensure successful delivery of assigned projects.
• Document key project decisions, workflows, assumptions, and lessons learned, and transfer knowledge to review and client service teams to support repeatable and scalable delivery.
• Oversee or guide the work of analysts, associate consultants, review managers, or other project resources where appropriate.
• Track project successes, risks, lessons learned, and client outcomes, and contribute to internal reporting as required.
• Mentor colleagues and help build internal knowledge of analytics, AI, TAR, and advanced review workflows.
• Maintain subject matter expertise through continuing education, platform certifications, market awareness, and active engagement with developments in eDiscovery, legal technology, analytics, AI, and generative AI.
• Support business development activities where needed, including demonstrations, client presentations, training sessions, pre-sales discussions, and thought leadership.

Required Qualifications and Experience:

• Bachelor’s degree or equivalent professional experience.
• Minimum of 5 years’ client-facing experience in eDiscovery, litigation support, legal technology, document review, investigations, regulatory response, or a related field.
• Practical experience with eDiscovery review platforms, including Relativity Server and/or RelativityOne, and general administration of document review databases.
• Experience using technology-assisted review, predictive coding, active learning, analytics, machine learning, or generative AI tools in an eDiscovery or legal data context.
• Strong understanding of the eDiscovery lifecycle, including data processing, review strategy, review management, quality control, privilege, production, and defensibility considerations.
• Ability to translate complex technical, statistical, and workflow concepts into clear, client-ready advice.
• Strong written and verbal communication skills, with the ability to engage confidently with legal, technical, operational, and executive stakeholders.
• Excellent issue-spotting, problem-solving, critical thinking, and judgement.
• Strong time management skills and the ability to manage multiple concurrent matters, priorities, deadlines, and stakeholders.
• Proficiency with Microsoft 365, including Excel and other core productivity tools.
• Willingness to work flexibly when required by client demands, matter deadlines, productions, regulatory requests, or other urgent project needs.

Benefits: Further details about the package will be provided during the initial screening call with the Talent Acquisition Team. Click here to learn about Epiq's Benefits.

Salary: Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Job Data by YubHub.

The Data Analyst Lead – Cyber Incident Review is responsible for leading a team of Cyber Incident Review Analysts while ensuring the delivery of high-quality review services, adherence to security standards, and compliance with established protocols.

Key Responsibilities

• Lead, mentor, and support a team of Cyber Incident Review Analysts to ensure quality, productivity, and compliance objectives are met.
• Review, analyse, and interpret large datasets to identify trends, anomalies, and potential security risks.
• Utilize SQL, Python, and Power Query to extract, transform, analyse, and report on review-related data.
• Collaborate with technology, security, legal, compliance, and business stakeholders to address review findings and support remediation efforts.
• Prepare management reports, dashboards, and performance metrics to support operational and business decisions.
• Maintain accurate documentation, procedures, audit trails, and quality records in accordance with organizational and client requirements.
• Assist the Review Manager with administrative activities, resource planning, workflow management, and team coordination.
• Coach, develop, and provide ongoing feedback to team members to enhance performance and capability.
• Drive continuous improvement initiatives to enhance operational efficiency, quality, and compliance outcomes.

Qualifications & Requirements

• Bachelor's degree in Cybersecurity, Information Technology, Computer Science, Information Systems, Data Analytics, or a related discipline preferred.
• Hands-on experience with SQL and Python for data querying, analysis, automation, and reporting.
• Working knowledge of Power Query for data transformation, preparation, and reporting.
• Experience performing review, quality assurance, compliance, audit, or security monitoring activities.
• Experience leading teams, mentoring analysts, and coordinating operational workflows.
• Experience working with security frameworks, data privacy requirements, and regulatory compliance standards is highly desirable.
• Equivalent combination of education and relevant professional experience will be considered.

Benefits Epiq offers various benefits; further details can be provided during the initial screening call with the Talent Acquisition Team.

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The Intapp Walls & AI Enablement Solution Engineering Consultant is responsible for providing technical guidance and implementation to clients on various Intapp products.

Responsibilities

• Provide technical guidance to clients on Intapp products, integrations, and opportunities to leverage AI-driven capabilities to strengthen data security and compliance.
• Develop and implement integrations and solution designs using Boomi and other ETL tools, incorporating automation and intelligent processing where appropriate.
• Identify opportunities to accelerate delivery through modern tooling, including AI-assisted development and data transformation techniques.
• Coordinate with stakeholders to gather consulting requirements and ensure alignment with organisational goals.
• Lead and drive projects forward, ensuring timely progress, alignment with objectives, and delivery of measurable results.
• Provide regular updates and reports to the project team on consulting status.
• Identify and mitigate potential risks and issues that may impact consulting success.
• Troubleshoot issues quickly and foster a collaborative and productive work environment within the consulting team.

Qualifications & Requirements

• Bachelor's degree in engineering, information systems, or related technical field.
• Minimum of 3 years of experience in technical integrations, preferably with Intapp systems or legal software systems.
• SQL databases
• Boomi (formerly known as Dell Boomi)
• ETL tools
• REST and SOAP APIs
• Intapp Integrate, Boomi Integrations
• Intapp Open, Intapp Walls, Intapp Time
• Experience applying AI tools or automation to improve development efficiency and solution delivery.

Benefits Epiq offers a range of benefits, further details can be found on their website.

Your specific salary will be determined based on several factors: location-based market rate for the role, your abilities in relation to the job specification, performance during screening and interview, and pay parity with the wider team in the considered location.

Job Data by YubHub.

Responsibilities:

• Provide specialized technical support and expertise.
• Troubleshoot IT issues and implement solutions.
• Collaborate with various teams to ensure smooth IT operations.
• Document technical processes and solutions.

Qualifications & Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 5-7 years of experience in Digital Forensics, Incident Response, Cybersecurity, or eDiscovery Operations.
• Analytical Thinking, Collaborative Problem Solving (CPS), Communication, Customer Relationship Management (CRM), Deadline Management, Digital Forensics, End-to-End Project Management, Forensic Analysis, Outstanding Organizational Abilities, Standard Operating Procedure (SOP), Technical Knowledge.
• CompTIA Security+, Certified Information Systems Security Professional (CISSP).

Benefits: Further details about the package will be provided during the initial screening call with the Talent Acquisition Team. Click here to learn about Epiq's Benefits.

Salary: Your specific salary will be determined based on several factors: Location-based market rate for the role, Your abilities in relation to the job specification, Performance during screening and interview, Pay parity with the wider team in the considered location.

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Key Responsibilities

• Enterprise Strategy and Executive Partnership: Define and execute a global total rewards strategy aligned with Epiq's business, workforce, financial, and employee value proposition priorities.
• Compensation, Benefits, Payroll, and Recognition: Lead the design, implementation, governance, and administration of global compensation programs.
• Financial, Operational, and Vendor Stewardship: Own the budget, forecasting, financial modeling, and business cases for total rewards and payroll programs.
• Transformation, Technology, and Analytics: Lead the modernization and simplification of total rewards and payroll through process redesign, automation, digital tools, and improved technology enablement.
• Global Business Partnership and Leadership: Serve as a trusted advisor to executive, business, and HR leaders on complex and sensitive total rewards matters.
• Compliance and Risk Management: Ensure global compensation, benefits, payroll, and recognition programs comply with applicable laws, regulations, plan requirements, and company policies.

Professional Experience and Qualifications

• 10+ years of progressively responsible experience across total rewards, compensation, benefits, payroll, or related Human Resources disciplines.
• Significant experience leading a broad, global total rewards function in a complex, geographically dispersed organization.
• Demonstrated success designing and executing enterprise compensation, benefits, executive compensation, incentive, and payroll strategies.

Education and Credentials

• Bachelor's degree in Human Resources, Business Administration, Finance, Organizational Leadership, or a related field, or an equivalent combination of education and relevant experience.
• Master's degree and relevant credentials such as CCP, CBP, GRP, SHRM-SCP, or SPHR are preferred.

The Compensation range for this role is $225,000.00 to $250,000.00 USD annually and may be eligible for an annual bonus.

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As a Senior Manager, Public Relations, you will develop and execute public relations programs that increase Epiq's visibility, strengthen market reputation, and reinforce the company's position in legal services, legal technology, eDiscovery, cybersecurity, and AI.

Key Responsibilities:

• Develop and execute public relations and thought leadership programs that increase the visibility and credibility of Epiq executives and subject matter experts
• Identify opportunities to share Epiq's perspective across legal services, eDiscovery, cybersecurity, legal operations, AI, data privacy, and digital transformation
• Partner with business leaders and subject matter experts to develop clear insights, points of view, and market commentary that add value to industry conversations
• Secure speaking opportunities, media interviews, podcast appearances, contributed articles, webinars, and other visibility opportunities for Epiq leaders and specialists
• Develop bylined articles, opinion pieces, keynote messaging, panel talking points, blog content, and executive communications materials
• Maintain an annual thought leadership calendar aligned to strategic business priorities, industry trends, and key market events
• Monitor industry developments, competitor activity, emerging trends, and market opportunities relevant to Epiq and its clients
• Advise stakeholders on issues management and reputational considerations
• Support communications for acquisitions, strategic partnerships, leadership announcements, major client successes, research initiatives, and corporate milestones
• Strengthen the company's position across legal services, technology, and business transformation

Requirements:

• Bachelor's degree in communications, marketing, public relations, journalism, or a related field
• Eight or more years of experience in public relations, corporate communications, media relations, or thought leadership programs
• Skills: brand management, communications strategy, content development, content strategy, detail-oriented work, digital marketing, high accuracy, internal communications, marketing communications, marketing communications planning, media relations, people management, press releases, reputation management, social media marketing, thought leadership development, executive communications, stakeholder management

Preferred Qualifications:

• Experience in the legal industry, legal technology, legal services, eDiscovery, cybersecurity, compliance, risk, information governance, or adjacent professional services sectors
• Familiarity with legal, business, technology, and trade publications
• Strategic Communication Management Professional certification

Benefits:

• Click here to learn about Epiq's Benefits

Compensation:

• The compensation range for this role is $140,000 to $150,000 USD annually and may be eligible for an annual bonus

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The Implementation Specialist is primarily responsible for leading new client implementations, client contract changes, and internal or special projects. Each project relies on a customized plan that can include: hands-on training (remote or on-site), consulting, data migration planning and action, customized workflows and processes (internal and client), client relationship management, and overall project management. The Specialist is responsible for the outcome of the project and takes responsibility for its success.

Responsibilities:

• Lead multiple simultaneous projects or efforts with competing deadlines and challenges.
• Take personal responsibility for project outcomes to ensure success.
• Exceptional written and verbal communication skills.
• Create clear and effective documentation.
• Collaborate with other teams and lead without direct reporting relationships.
• Learn new technology solutions, including independently researching new complex technical concepts or software and having consultative discussions with customers.
• Build collaborative relationships with clients and internal contacts.
• Work well under pressure in a reactive, agile project-based environment.
• Participate in continuous personal development to meet new client and business opportunities.

Requirements:

• 1-2 years experience or certification related to project management or project coordination.
• 1-2 years experience leading customer remote and/or on-site training programs.
• 1-2 years experience with information technology.
• Personal experience with legal services or litigation support.
• 1-2 years Software experience or certification related to Relativity.
• 1-2 years Software experience or certification related to eDiscovery collection, process, or review technology.

The Compensation range for this role is $60,000 up to $75,000 annually and may be eligible for an annual bonus.

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Job Responsibilities

• Partner with business and product stakeholders to understand requirements, design end-to-end solutions, and help Product Owners break down initiatives into actionable user stories and technical deliverables.
• Design and develop scalable, secure, and maintainable software solutions that can be integrated into existing products and strategic solution offerings.
• Actively contribute to software development, code reviews, technical design discussions, and architecture reviews.
• Drive solution design decisions while ensuring alignment with security, compliance, performance, and operational requirements.
• Leverage strong analytical and problem-solving skills to understand complex business challenges and develop innovative AI-powered solutions.
• Champion engineering best practices, coding standards, testing strategies, and quality metrics across development teams.
• Integrate and optimize data from various internal and external systems, understanding the challenges associated with enterprise data integration across SaaS applications.
• Design, develop, and maintain APIs, services, and integrations that support enterprise applications and AI solutions.
• Evaluate and adopt emerging technologies to improve scalability, maintainability, performance, and reliability of applications and AI systems.
• Collaborate with data engineers and data scientists to ensure data quality, availability, and successful deployment of AI and machine learning capabilities.
• Design, implement, and maintain data pipelines, processing frameworks, and supporting infrastructure required for AI and machine learning workloads.
• Build and deploy AI-powered applications utilizing Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Agentic AI frameworks, and modern AI orchestration patterns.
• Apply prompt engineering techniques and AI best practices to improve the quality, relevance, and reliability of generative AI solutions.
• Communicate technical solutions, risks, and recommendations effectively to leadership, business stakeholders, and clients.
• Stay current with advancements in software engineering, AI, machine learning, and cloud technologies, recommending practical innovations for products and operations.
• Provide technical leadership, mentor team members, resolve complex technical challenges, and foster a collaborative engineering culture.

Requirements / Skills

• Bachelor's or Master's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 12+ years of experience in Full Stack Software Development, Solution Design, Data Engineering, and AI/ML implementation.
• Strong hands-on software engineering background with proven experience designing and developing enterprise-scale applications.
• Demonstrated experience designing technical solutions and participating in architecture reviews, system design discussions, and technical decision-making.
• Advanced proficiency in Python and Java with strong experience building APIs, services, and distributed systems.
• Hands-on experience implementing and deploying Generative AI solutions in production environments.
• Strong understanding of LLMs, RAG architectures, Agentic AI, Prompt Engineering, MCP, A2A, and modern AI application development patterns.
• Experience working with NLP frameworks and machine learning libraries such as TensorFlow, PyTorch, scikit-learn, or similar technologies.
• Experience with cloud platforms and services including Azure and/or AWS.
• Experience with DevOps tools and practices including CI/CD pipelines, Terraform, AKS, EKS, GitHub Actions, and containerized deployments.
• Experience building modern user interfaces using React, Bootstrap, and related frameworks.
• Familiarity with Azure DevOps, Jira, and modern software delivery practices.
• Experience working with Snowflake, Databricks, and modern data platforms.
• Strong understanding of Data Integration, ETL, Data Quality, Data Discovery, and enterprise data management concepts.
• Experience integrating third-party and enterprise APIs.
• Familiarity with metadata management tools and data governance concepts.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and stakeholder management skills with the ability to effectively engage clients, business stakeholders, leadership teams, and engineering organizations.

Job Data by YubHub.

This is a hands-on technical leadership role for an experienced engineer who combines deep software engineering expertise with the ability to lead the design and delivery of scalable, enterprise-grade solutions.

Key Responsibilities

• Lead the design, development, and delivery of scalable enterprise applications, APIs, and services.
• Drive technical solution design and contribute to architectural decisions across products and platforms.
• Collaborate with Product Owners and stakeholders to translate business requirements into scalable technical solutions.
• Provide technical leadership and guidance to engineering teams throughout the software development lifecycle.
• Lead design reviews, code reviews, and technical discussions to ensure engineering quality and consistency.
• Design and implement microservices, integrations, reusable frameworks, and cloud-native applications.
• Ensure software solutions meet security, compliance, performance, scalability, and reliability requirements.
• Partner with DevOps teams to implement CI/CD pipelines, deployment automation, observability, and operational best practices.
• Drive continuous improvement initiatives related to software architecture, development standards, testing, and operational excellence.
• Mentor and coach Associate and Senior Software Engineers while fostering a culture of collaboration, innovation, and engineering excellence.
• Evaluate emerging technologies and recommend improvements that enhance product capabilities and development efficiency.
• Act as the primary technical point of contact for delivery teams and provide guidance for resolving complex technical challenges.

AI Responsibilities

• Lead the design and implementation of AI-powered applications and intelligent automation solutions.
• Design scalable Retrieval-Augmented Generation (RAG) architectures and enterprise knowledge retrieval solutions.
• Build and deploy AI-enabled services leveraging Large Language Models (LLMs), vector databases, and AI orchestration frameworks.
• Define engineering standards and best practices for Generative AI development across teams.
• Guide the implementation of prompt engineering strategies, evaluation frameworks, and AI observability practices.
• Collaborate with architects, data engineers, and business stakeholders to identify and prioritize AI use cases.
• Evaluate emerging AI technologies, frameworks, and tools, recommending practical adoption strategies.
• Design integrations between AI platforms, enterprise systems, APIs, and data sources.
• Ensure AI solutions align with security, compliance, responsible AI, and data governance requirements.
• Mentor engineering teams on AI development patterns, framework selection, and implementation best practices.
• Drive the adoption of reusable AI accelerators, agent workflows, and scalable AI engineering patterns.

Requirements / Skills

• Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology, or a related field.
• 8-12 years of professional software engineering experience.
• Strong hands-on experience developing and delivering enterprise-scale applications using Python and/or Java.
• Proven experience designing distributed systems, APIs, microservices, and cloud-native architectures.
• Strong experience building modern web applications using React or similar front-end frameworks.
• Solid understanding of enterprise integration patterns, software architecture principles, and system design methodologies.
• Experience working with Microsoft Azure (preferred) and/or AWS cloud platforms.
• Strong experience with DevOps practices including CI/CD pipelines, containerization, Kubernetes, Infrastructure as Code, and deployment automation.
• Familiarity with Azure DevOps, GitHub Actions, Terraform, and modern software delivery practices.
• Experience working with relational databases, NoSQL databases, and enterprise data platforms.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent communication and stakeholder management skills with the ability to engage effectively with technical and non-technical audiences.
• Demonstrated experience mentoring engineers and leading technical initiatives.

Preferred AI Skills & Experience

• Hands-on experience designing and deploying Generative AI solutions in production environments.
• Strong understanding of Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Agentic AI, and AI orchestration patterns.
• Experience working with frameworks such as LangChain, Semantic Kernel, LlamaIndex, AutoGen, CrewAI, or similar technologies.
• Experience integrating solutions using Azure OpenAI, Azure AI Foundry, AWS Bedrock, Anthropic, OpenAI APIs, or equivalent AI platforms.
• Experience with vector databases, embeddings, semantic search, knowledge retrieval systems, and AI evaluation frameworks.
• Understanding of prompt engineering, model evaluation, AI observability, and performance optimization techniques.
• Familiarity with emerging AI interoperability standards such as MCP (Model Context Protocol) and agent communication patterns.
• Experience building AI-enabled workflows, intelligent automation solutions, and enterprise AI integrations.
• Exposure to Snowflake, Databricks, modern data engineering platforms, and AI/ML infrastructure is highly desirable.

Job Data by YubHub.

The role involves turning manual tasks into repeatable workflows and prototyping solutions using AI coding assistants. You will work alongside senior engineers and contribute to infrastructure-as-code work across cloud and on-premises systems.

Key responsibilities include:

• Writing and maintaining automation scripts for cloud, network, and security tasks
• Using AI coding assistants to prototype, build, test, and debug solutions
• Supporting infrastructure-as-code work across cloud and on-premises systems
• Converting repetitive manual tasks into repeatable automated workflows
• Building and maintaining internal tools, dashboards, and utilities the team relies on
• Assisting with cloud provisioning, firewall and DNS configuration, and vulnerability management under senior guidance
• Documenting solutions so others can maintain and improve them

The compensation range for this role is $60,000 up to $75,000 annually, and may be eligible for an annual bonus.

Benefits information can be found on Epiq's website.

Job Data by YubHub.

As an Associate Director, Case Insights, you will lead complex client engagements that use artificial intelligence, advanced analytics, and tailored workflows to provide litigation intelligence.

Primary Responsibilities:

• Serve as a senior client-facing advisor, leading discovery conversations to understand client objectives, constraints, risk tolerance, and desired outcomes.
• Scope and lead complex Case Insights engagements from solution design through delivery, assigning work and coordinating handoffs across project teams.
• Design and oversee solutions that combine artificial intelligence, generative AI, advanced analytics, search terms, and tailored workflows.
• Develop, test, refine, and document prompting strategies for research, analysis, synthesis, quality control, and client deliverables.
• Apply critical thinking, issue spotting, and sound professional judgment to ambiguous or high-impact client problems.
• Evaluate AI-assisted outputs for accuracy, relevance, context, consistency, and appropriate human oversight before use in client work.
• Validate workflows and results for quality, repeatability, and defensibility, and clearly explain the approach to clients and internal stakeholders.
• Lead client meetings, executive briefings, solution demonstrations, findings presentations, and follow-up communications.
• Partner with Sales on client presentations, opportunity development, solution positioning, and statements of work as needed.
• Oversee the preparation and delivery of findings reports and other client work product, ensuring clarity, accuracy, and alignment with client goals.
• Mentor, train, and provide day-to-day guidance to Analysts, Associate Consultants, Consultants, and Senior Consultants.
• Coordinate with Case Insights and Advanced Technologies leaders to develop best practices, reusable prompting patterns, quality standards, and documented processes.
• Develop and share subject matter expertise through speaking engagements, panels, publications, internal training, and client education.
• Track project outcomes, client value, successes, lessons learned, and goals, and report regularly to leadership.
• Demonstrate strong technical proficiency while managing multiple projects, priorities, and deadlines concurrently.

Required and Preferred Qualifications:

• Bachelor's degree required; advanced degree such as JD, MBA, MS, or MA preferred.
• Minimum 10 years of client services experience in an eDiscovery, legal technology, investigations, litigation support, or related consulting capacity.
• Demonstrated experience leading client-facing engagements and communicating with legal, technical, and business stakeholders.
• Strong understanding of artificial intelligence and generative AI applications in research, analysis, eDiscovery, investigations, or litigation workflows.
• Hands-on experience developing and refining prompts, evaluating AI-generated outputs, and applying appropriate quality-control and human-review practices.
• Exceptional critical thinking, issue spotting, problem-solving, and decision-making skills.
• Experience with document analysis platforms and analytics tools used to reduce, prioritize, search, and organize data.
• Ability to synthesize complex technical and substantive information into clear, practical explanations and recommendations.
• Exceptional verbal, written, presentation, and facilitation skills.
• Demonstrated ability to scope work, direct teams, manage deadlines, and deliver high-quality results across multiple concurrent matters.
• Proficiency with Microsoft Office, particularly Excel.
• Commitment to responsive client service and willingness to go above and beyond client expectations.

Compensation: The Compensation range for this role is $140,000.00 to $160,000.00 USD annually and may be eligible for an annual bonus.

Job Data by YubHub.

Primary Responsibilities:

• Serve as the first point of contact for clients at the start of every engagement
• Facilitate transferring data between external parties and Epiq
• Lead kick-off calls and provide consultative advice on Cyber Incident Response to customers
• Understand and interpret client requirements within the context of eDiscovery/Cyber Incident Response processes
• Determine and manage client expectations regarding deliverables and timeframes
• Conduct project design meetings and consult with clients on the development and implementation of efficient and effective workflows for data mining and capture related to data exfiltration
• Consult customers on the best data identification and reduction methodologies
• Perform data mining processes and report detailed, accurate results to customers
• Coordinate case closure and data destruction for completed engagements
• Learn and become an expert in constantly evolving advanced eDiscovery/Cyber Incident Response technologies
• Perform other special projects as defined by management

Qualifications:

• At least 2 years of experience in eDiscovery Project Management (or equivalent)
• At least 2 years of experience working with Relativity as a Project Manager
• Exceptional verbal and written communication skills, including experience leading conference calls and meetings with colleagues and clients
• Knowledge of the eDiscovery Reference Model (EDRM)
• Working knowledge on Media Collections, Processing, Hosting, Review Support and Productions
• Ability to manage an active and fluctuating caseload
• Experience in Canopy or other advanced eDiscovery/Cyber tools, such as Technology Assisted Review, is ideal
• Previous experience in Cyber Incident Response is ideal
• Desire to go above and beyond client expectations is ideal

The Compensation range for this role is $100,000.00 to $125,000.00 USD annually and may be eligible for an annual bonus.

Job Data by YubHub.

As a Project Attorney, you will respond to complex inquiries from customers and clients across various communication methods. This role is an escalation route to review consumer-facing inquiries or issues that cannot be resolved by standardized processes.

Essential Job Responsibilities

• Respond to complex inquiries from customers and clients across various communication methods: phone, email, written correspondence
• Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required
• Work effectively in a highly collaborative environment with a variety of business partners
• Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project
• Assist the Supervisor or Project Manager in resolving any issues that might arise
• Monitor the overall health of the case by identifying any errors and creating solutions for resolution

Qualifications & Certifications

• JD from an accredited US law school or foreign law degree and LLM
• Flexible and customer service focused
• Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences.
• Ability to handle changing or competing priorities to support business needs
• Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required.
• Experience with MS Office Suite, specifically Word, Excel, Access and Outlook

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Job Data by YubHub.

The successful candidate will quickly learn Epiq's environment, manage assessments with a reasonable degree of independence, and exercise sound judgment while collaborating with stakeholders across the organization.

Responsibilities:

• Develop accurate responses to client questionnaires, due diligence requests, security assessments, and similar documentation.
• Maintain supporting content and participate in client assurance discussions.
• Conduct security assessments, which will represent a significant portion of the work.

Requirements:

• 2-3 years of relevant experience in client assurance, risk and compliance, security assessments, third-party risk, privacy, or related RFI/RFP response work.
• Experience developing responses to client questionnaires, due diligence requests, security assessments, or similar documentation.
• Working knowledge of information security and privacy concepts, including familiarity with frameworks such as ISO 27001, SOC 2, NIST, or similar standards.
• Strong writing, editing, and stakeholder communication skills.
• Ability to research complex topics, exercise sound judgment, and work independently in a fast-paced environment.
• Strong organizational skills and the ability to manage multiple priorities and deadlines.

Preferred Qualifications:

• Direct experience responding to security assessments.
• A bachelor's degree; relevant experience and demonstrated skills may substitute.
• Experience participating in client assurance discussions or audits.
• Familiarity with response-management platforms or knowledge repositories.
• Experience supporting multiple business functions or a distributed organization.

Compensation: The Compensation range for this role is $65,000 to $75,000 USD annually and may be eligible for an annual bonus.

Job Data by YubHub.

We are looking for a Product Engineer to join our AI Search and Retrieval Context Engineering as we build the next generation of legal AI experiences for law firms.

This is not a traditional front-end developer role where requirements are handed over and built from a specification. It is a hands-on product engineering role for someone who can understand the problem, shape the user experience, think through the system design and then build high-quality software.

The role is primarily focused on React, TypeScript and modern user experience development, but the expectation is broader than UI delivery. You will work close to lawyers, knowledge teams, innovation teams and technical stakeholders to understand how AI search, retrieval and agents should fit into real legal workflows.

We are not building another disconnected AI chatbot. We are building trusted AI experiences that sit on top of the firm's own documents, knowledge, matters, metadata and workflows.

As a Product Engineer, you will help turn complex AI retrieval capability into simple, useful and trusted experiences for lawyers.

AI is changing software engineering. The value of an engineer is no longer only in writing code quickly. AI can now help generate code, tests and components at speed. That makes the human part of engineering more important, not less.

The best engineers are now the ones who understand the system, the user, the constraints and the business problem.

For this team, that means understanding why a lawyer is searching, what they need to trust an answer, what happens if the wrong document is surfaced, how permissions work, how citations should be displayed, and how the experience fits into their daily workflow.

A button is not just a button. A search result is not just a card. An AI answer is not just text on a page.

In legal AI, every interaction has to support trust, explainability, security and adoption.

That is why we need Product Engineers: people who are fluent in engineering, fluent in product thinking, and willing to understand the domain deeply enough to build the right thing.

The Search & AI team helps law firms build secure, firm-specific AI capabilities on top of their existing document, knowledge and matter infrastructure.

We work with firms that want to move beyond standalone AI tools and create a trusted AI layer inside their own environment. Our solutions typically connect to systems such as iManage, SharePoint, NetDocuments, Microsoft 365, Azure AI Search, Azure OpenAI and internal knowledge platforms.

The team already has experience delivering AI search and workflow capabilities for a Magic Circle law firm and a global multinational law firm, including natural language search, agents and Azure-based retrieval solutions built in partnership with Microsoft.

As the market shifts from AI adoption to AI ownership, our team is becoming more like a Forward Deployment Engineering function: technical people who work close to strategic clients, understand their workflows, and build real solutions that move from prototype to production.

You will design and build the product experience layer for legal AI.

That includes search interfaces, AI answer experiences, document previews, citation views, agent workflows, feedback loops, dashboards, admin screens and embedded components for tools lawyers already use.

You will mainly work in React and TypeScript, building polished, enterprise-grade applications that are fast, accessible, secure and suitable for professional legal users.

You will work with AI engineers, retrieval architects, Azure engineers, legal knowledge experts and client stakeholders to turn complex technical capabilities into clear, usable products.

You may build a natural language search experience that allows lawyers to ask questions across a firm's knowledge bank and receive grounded answers with citations.

You may create a source preview panel that lets a lawyer inspect the exact document behind an AI answer before relying on it.

You may design an agent workflow where a lawyer can run a research task, review retrieved documents, refine the question, compare outputs and export the result.

You may build dashboards that show search quality, adoption, answer confidence, feedback trends and retrieval performance.

You may create embedded components for SharePoint, Teams, Word, Outlook or a firm intranet, so AI appears inside the workflow rather than as another destination.

The common thread is that you will be building the experience layer that makes AI usable, explainable and trusted.

Key Responsibilities

• Build high-quality React and TypeScript applications
• Shape the product, not just the code
• Understand the lawyer workflow
• Turn AI retrieval into trusted UX
• Work across the system
• Use AI as part of your engineering workflow

Required Skills

• Strong hands-on experience with React and TypeScript
• Comfortable building component-based applications, working with APIs, handling complex state and delivering polished enterprise user interfaces
• Experience with modern front-end development practices, including authentication flows, role-based permissions, asynchronous data, loading states, error states, accessibility, testing, source control and CI/CD

Desirable Experience

• Experience in any of the following would be useful: legal technology, enterprise search, document management systems, knowledge management, Microsoft 365, SharePoint, iManage, NetDocuments, Azure AI Search, Azure OpenAI, Microsoft Graph, Power Platform, SaaS products, internal tools, workflow platforms or professional services

What Success Looks Like

• Success means the team builds AI products that lawyers actually use
• A successful search experience will help a lawyer find the right precedent, legal opinion or knowledge document quickly and confidently
• A successful answer experience will make the source material visible, citeable and easy to inspect

Job Data by YubHub.

Key responsibilities include:

• Outbound sales efforts to generate new business revenue for court reporting and Narrate
• Identifying prospects within law firms, barristers chambers, Arbitrators and arbitration centres using effective sourcing methods, websites and directories
• Responding to incoming queries for quotations
• Keeping clients and prospective clients updated with developments to Epiq’s proposition
• Supporting the follow-up of marketing campaigns to drive attendance to events and opportunity generation
• Setting up conference calls and demos for product offerings
• Participating in training sessions, meetings, skill building and professional development classes

Requirements:

• Experience within Salesforce or similar CRM
• High ‘hunter sales’ mentality
• Excellent track record on new business generation and performance against target
• Prominent organisational and presentation skills
• Highly proficient within the Microsoft Office suite
• Exceptional verbal and written communication skills
• Ability to multi-task, prioritise and manage time effectively
• Ability to manage sales revenue target and track monthly sales output
• Must be a motivated self-starter, problem solver and customer service/goal oriented
• BS/BA degree or equivalent

The salary for this role will be determined based on several factors, including location-based market rate, abilities, performance during screening and interview, and pay parity with the wider team in the considered location.

Job Data by YubHub.

Responsibilities:

• Generate leads and develop new business opportunities through cold calling and lead generation.
• Support the sales team in achieving sales targets.
• Build and maintain strong relationships with potential clients.
• Conduct market research to identify new sales opportunities.
• Track and report on sales activities and outcomes.

Requirements:

• Bachelor's degree in Business, Marketing, or related field.
• 3-5 years of experience in inside sales or lead generation.
• Strong skills in account management, cold calling, communication, CRM, deal closing, lead generation, qualifying leads, relationship building, reporting and analysis, revenue generation, and sales enablement.

Benefits: Further details about the package will be provided during the initial screening call with the Talent Acquisition Team. Click here to learn about Epiq's Benefits.

Salary: Your specific salary will be determined based on several factors: location-based market rate for the role, your abilities in relation to the job specification, performance during screening and interview, and pay parity with the wider team in the considered location.

Job Data by YubHub.

Job Summary: As a Transcription Coordinator, you will work closely with the Transcription Manager/Practice Manager to allocate transcribers and manage various jurisdictions for daily and delayed transcripts. Your responsibilities will include:

• Liaising with the Transcription Manager/Operations Manager and other Transcription Coordinators for jurisdiction assignment
• Assisting with transcriber allocations and reallocations for same-day and delayed transcription work
• Merging, producing, finalizing, and delivering transcripts in accordance with client and business quality KPIs
• Ad-hoc setup of transcript orders for transcription and production
• Creating necessary directories prior to commencement of transcript assignments
• Maintaining delivery information for transcript orders
• Maintaining an overview of various email accounts/distribution groups
• Providing transcribers with relevant job information
• Delivering transcripts to clients via a variety of methods
• Audio checking indistinct and inaudible notations in transcripts
• Audio checking transcripts created from poor audio or audio with poor speakers
• Ad-hoc transcription as required
• Providing transcript billing information to the Operations Manager/Administration Team
• Participating in projects on an ad-hoc basis
• Conducting quality assessments for transcribers as directed by the Operations Manager and Quality Assurance Lead Analyst
• Participating in transcriber training as necessary
• Assisting the Transcription Manager with any duties necessary
• Acting as 2IC to the Transcription Manager, providing cover in their absence
• Maintaining close communication with the Monitoring team
• Maintaining daily contact with Transcribers via a variety of methods
• Ensuring communications are clear, concise, and in line with business requirements
• Fostering and promoting a safe and healthy work environment

Qualifications & Characteristics:

• Collaborative team member
• Strong communicator
• Attention to detail
• Customer-focused
• Strong English skills, both written and verbal
• High school graduate
• Six months to one year of basic office administration experience

Salary: Your specific salary will be determined based on several factors, including location-based market rate, abilities, performance during screening and interview, and pay parity with the wider team in the considered location.

Job Data by YubHub.

Key Responsibilities:

• Produce high-quality transcripts in accordance with delivery deadlines
• Proofread all transcripts prior to submission
• Utilize available supporting information to ensure accurate transcription
• Maintain up-to-date glossaries for all work produced
• Undertake cross-training on various jurisdictions as directed
• Familiarize yourself with audio playback platforms such as Liberty, FTR, and VIQ
• Maintain productivity levels as directed
• Collaborate with other transcribers and the Transcript Manager/Coordinator
• Action feedback provided by the QA Lead Analyst or Transcript Manager
• Participate in ad-hoc projects and performance reviews

Requirements:

• Typing speed of at least 75 wpm
• Excellent English vocabulary and grammar skills
• Good general and local knowledge
• Exceptional hearing and comprehension
• Computer literacy
• Collaborative team member with flexibility and responsiveness
• Attention to detail
• High school graduate
• Six months to one year of basic office administration experience

Salary: Your specific salary will be determined based on location-based market rate, abilities, performance during screening and interview, and pay parity with the wider team.

Benefits: Click here to learn about Epiq's Benefits.

Job Data by YubHub.

Key responsibilities include:

• Producing transcripts in accordance with delivery deadlines
• Proofreading all transcripts prior to submission
• Utilizing available supporting information to ensure accurate transcription
• Maintaining glossaries for all work produced
• Undertaking cross-training on various jurisdictions as directed
• Maintaining familiarity with audio playback platforms and production tools
• Meeting productivity levels as directed
• Collaborating with colleagues and Transcript Managers
• Actioning feedback provided by QA Leads and Transcript Managers
• Participating in ad-hoc projects and performance reviews

Requirements:

• Typing speed of at least 75 wpm
• Excellent English vocabulary and grammar skills
• Good general and local knowledge
• Exceptional hearing and comprehension
• Computer literacy
• Collaborative team member with flexibility and responsiveness
• Attention to detail
• High school graduate
• Six months to one year of basic office administration experience

Salary will be determined based on location-based market rate, abilities, performance, and pay parity.

Job Data by YubHub.

Job Summary: The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects and client relationships in a fast-paced environment.

Essential Job Responsibilities:

• Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship;
• Drives overall client satisfaction through effective coordination and communication of client deliverables;
• Effectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director;
• Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners;
• Consistently delivers proactive communication with clients and when client issues arise, addresses those issues or expeditiously escalates to the Sr. Project Manager or Client Services Director;
• Ensures that an up-to-date record is maintained with regard to the status of all projects being worked on;
• Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality;
• Instils confidence with the client and serves as a primary public face of Epiq's high-quality service delivery offering.

Required Qualifications & Characteristics:

• Bachelor's degree in Technology, Law, or an equivalent discipline;
• Minimum 8+ years of experience in eDiscovery Client Services or eDiscovery consulting;
• Willingness to work in US business hours with flexibility to work on weekends as required;
• Demonstrated success in the management of multiple simultaneous projects;
• Oral and written communication skills which provide a strong and confident leadership presence;
• Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt company capabilities to consistently meet client requirements;
• A solid understanding of database design and management, data processing activities, and legal document review requirements;
• Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

Job Data by YubHub.

As an Audit Manager, you will be responsible for managing internal audit projects, conducting risk assessments, ensuring compliance with regulatory standards and internal policies, and providing recommendations to improve organisational processes and controls.

Key Responsibilities:

• Manage internal audit projects and support the execution of the audit strategy
• Conduct risk assessments and develop audit plans
• Evaluate internal controls and identify areas of risk
• Ensure compliance with regulatory requirements, internal policies, and established controls
• Provide recommendations to strengthen processes, controls, and operational effectiveness
• Partner with senior leaders and stakeholders to communicate audit findings and support remediation efforts
• Collaborate with external auditors and other business partners as required
• Support risk management, process improvement, and quality initiatives across the organisation
• Lead and mentor audit team members as needed

Requirements & Experience:

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• 4-5 years of experience in internal auditing, risk management, regulatory compliance, or a related field
• Experience conducting audits, risk assessments, and evaluating internal controls
• Experience working with cross-functional teams and business stakeholders
• Previous people management or team leadership experience is preferred
• Certified Internal Auditor preferred

Skills:

• Internal Auditing
• Regulatory Compliance Audits
• Risk Management
• External Audit Collaboration
• Quantitative Analytics
• Process Improvement
• Communication
• Professional Collaboration
• People Management
• Attention to Detail
• High Accuracy

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The Endpoint Management Engineer is responsible for designing, administering, automating, and supporting enterprise endpoint management platforms including Tanium, Jamf Pro, and Microsoft Intune. This role manages Windows and macOS devices throughout their lifecycle, drives patching and compliance initiatives, deploys software and security configurations, and develops automation and reporting solutions that improve operational efficiency and endpoint security.

Key Responsibilities

• Endpoint Management & Engineering:
• Administer and maintain Tanium, Jamf Pro, and Microsoft Intune.
• Manage Windows and macOS device lifecycles from provisioning through retirement.
• Develop and maintain endpoint management standards, policies, and procedures.
• Ensure device inventory accuracy and endpoint visibility across the enterprise.

• Patch Management, Security & Compliance:
• Manage operating system and third-party application patching programs.
• Monitor and improve endpoint compliance and vulnerability remediation.
• Support security hardening initiatives and endpoint security standards.
• Partner with Cybersecurity teams to investigate and remediate security risks.
• Develop compliance and executive reporting dashboards.

• Software Deployment & Automation:
• Package, test, deploy, and maintain enterprise applications.
• Create automated deployment and remediation solutions.
• Manage self-service application catalogs and user software delivery processes.
• Develop scripts and integrations using PowerShell, Bash, Python, and APIs.

• Platform Administration & Reporting:
• Maintain platform health, upgrades, integrations, and role-based access controls.
• Support Microsoft Entra ID, Windows Autopilot, Apple Business Manager, and related technologies.
• Develop operational and executive reporting for patching, compliance, and endpoint health.
• Create and maintain technical documentation, SOPs, and operational runbooks.

Required Qualifications

• 5+ years of endpoint management or endpoint engineering experience.
• Hands-on experience with Tanium, Jamf Pro, and Microsoft Intune.
• Experience managing Windows and macOS environments.
• Experience with patch management, software deployment, endpoint security, vulnerability management, and Microsoft Entra ID.
• Experience developing automation through PowerShell, Bash, Python, or platform APIs.

Benefits The compensation range for this role is 10,000zl up to 12,000zl per month or 144,000zl annually and may be eligible for an annual discretionary bonus.

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The Advanced Technologies Consultant is responsible for providing consulting services related to advanced technologies to support business operations. This role involves conducting data analysis, managing technology projects, and collaborating with clients and other departments.

Key Responsibilities

• Serve as a subject matter expert on predictive coding (TAR 1.0 and TAR 2.0).
• Consult with external stakeholders on analytics workflows and deliverables.
• Build models in Epiq AI, aiR for Review and Relativity Review Center.
• Develop prompts and instructions for AI tools.
• Explain statistical measures and validation concepts to clients.
• Draft regulatory protocols and responses to agency requirements.
• Transfer knowledge to Managed Review and Client Services teams.
• Maintain certifications and expertise in analytics platforms.

Required Qualifications

• Bachelor's degree (JD or MBA preferred).
• Minimum 2 years of client-facing eDiscovery experience.
• Relativity proficiency.
• Microsoft 365 proficiency.
• Strong written and verbal communication skills.
• Strong issue-spotting and problem-solving skills.

Preferred Qualifications

• DOJ/FTC Second Request experience.
• Experience with TAR, machine learning, or GenAI review workflows.
• Experience drafting prompts for LLMs.
• Familiarity with Relativity Active Learning, Reveal AI, and Brainspace.
• Power BI, Python, or SQL experience.

Physical Requirements

• Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

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The role involves coordinating marketing campaigns, managing social media, and conducting market research.

Epiq prefers candidates with experience in paid promotional campaigns and the ability to present and demonstrate campaign performance.

Key Responsibilities:

• Support the planning, execution, and tracking of marketing programs
• Coordinate marketing campaigns and manage social media accounts
• Conduct market research to identify new opportunities
• Assist in creating marketing materials and content
• Track and report on marketing activities and outcomes

Requirements:

• Bachelor's degree in Marketing, Business, or a related field
• 1-3 years of experience in marketing or a related field
• Experience in law, legal technology, or professional services is beneficial

Skills:

• Advertising Campaign Development
• Brand Development
• Brand Management
• Communication
• Content Creation
• Content Marketing
• Content Strategy
• Digital Marketing
• Lead Management
• Market Research
• Professional Collaboration
• Social Media Marketing

Certifications:

• Certified Marketing Specialist (CMS) preferred

Physical Requirements:

• Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment

Salary: Your specific salary will be determined based on several factors, including location-based market rate, abilities, performance during screening and interview, and pay parity with the wider team in the considered location.

Benefits: Further details about the package will be provided during the initial screening call with the Talent Acquisition Team. Click here to learn about Epiq's Benefits.

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Responsibilities:

• Lead a team of cyber review analysts to ensure compliance with security standards and protocols.
• Conduct vulnerability assessments to identify and mitigate security risks.
• Manage data privacy and ensure the protection of sensitive information.
• Collaborate with IT and security teams to implement security measures and protocols.
• Provide technical support and troubleshooting for security-related issues.
• Analyze data to identify trends and make informed decisions regarding cyber security.
• Develop and implement security information and event management (SIEM) processes.
• Ensure compliance with cyber security governance and information security standards.
• Document security protocols and procedures to ensure clarity and compliance.

Qualifications & Requirements:

• Education: High school diploma or equivalent required; associate or bachelor's degree in a related field preferred.
• Experience: Minimum of 3 years of experience in cyber security or a related field; experience in a similar role within the IT or security industry preferred.
• Skills: Analytical thinking, communication, cyber security governance, data analysis, data privacy, documentation, information security, information technology (IT), leadership, network security, professional collaboration, security information and event management (SIEM), teamwork, technical support, troubleshooting, vulnerability assessments.
• Certifications: None required; certification in cyber security or a related field preferred.

Physical Requirements:

• Ability to work in a fast-paced environment with tight deadlines.
• Ability to handle confidential information with discretion.

Salary: Your specific salary will be determined based on several factors, including location-based market rate for the role, your abilities in relation to the job specification, performance during screening and interview, and pay parity with the wider team in the considered location.

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Responsibilities:

• Meet and exceed sales goals; effectively manage sales team expenses.
• Be responsible for the performance of the sales team; identify under-performers and coach them to more consistent and sustained revenue performance.
• Establish a pipeline of "A" player candidates to fill positions quickly and maintain full staff at all times.
• Hold the sales team accountable for leveraging the account management process to ensure focused territory and client activity.
• Conduct one-on-one developmental meetings with all direct reports to build more effective communication.
• Lead by example; attend client meetings and industry networking events to coach, develop, and mentor the sales team.
• Collaborate cross-functionally within a matrix organisation to develop your personal internal network.
• Monitor and manage sales objectives through weekly, monthly, annual revenue forecasting.
• Implement regional sales programs by developing field sales action plans.
• Increase the sales team's net new revenue (NNR) through maintaining and growing existing client/project base.
• Work with pricing to establish and adjust selling prices by monitoring costs, competition, and supply and demand.
• Maintain weekly/monthly reports of sales activity, revenue tracking, and other financial information.

Qualifications:

• Bachelor's degree in business management or related field; MBA preferred.
• E-Discovery and/or legal industry experience preferred.
• Minimum 5 years' successful sales management experience with proven sales/revenue results.
• Experience successfully managing a geographically diverse sales region.
• Foster a positive team environment and identity; lead with a "can-do" attitude and approach.
• High integrity, work ethic, professionalism, trustworthy.
• Proven track record of meeting/exceeding sales and revenue goals, strong negotiation skills.
• Experience with MS Office Suite applications, Salesforce, WorkDay, and Concur.

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As a SaaS eDiscovery Professional in their newly formed Inside Sales group, you will develop subject matter expertise in eDiscovery and the new Epiq Discover+Assist SaaS application.

Responsibilities:

• Develop subject matter expertise in eDiscovery, the new Epiq Discover+Assist SaaS application, and associated managed and professional services within your territory.
• Position Epiq as a trusted advisor to clients and prospects, identifying new opportunities to modernize or upgrade their eDiscovery platform.
• Qualify prospects with fact-based criteria through active listening and sharing relevant solution content via LinkedIn and other social media outlets.
• Stay informed about current trends in the eDiscovery SaaS market and targeted industry verticals.
• Maintain a high call volume, ensuring multiple conversations with prospects daily.
• Create and manage sales pipeline, achieving sales booking goals.
• Maintain accurate and up-to-date information in Salesforce.com.
• Partner with Account Directors to align overlay prospecting strategies and meet annual revenue targets.
• Execute a new logo territory prospecting plan to identify the needs of new potential clients.
• Create great first impressions with prospects and clients by providing a world-class experience.

Qualifications:

• Minimum of 5 years of inside sales experience selling and closing SaaS platforms and associated services, with prospecting at the VP level required.
• Experience in eDiscovery sales and/or selling into law firms and legal departments is a plus.
• Proven high-achiever with a track record of selling success.
• Tech-savvy with experience working with Salesforce.com, sales automation tools, social media tools, and sales enablement tools.
• Ability to work in a fast-paced environment with enthusiasm, competitive drive, self-motivation, and strong team skills.

Benefits: Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

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As a Legal Spend Analyst / Architect, you will own the business logic and definitions used across the team's analytics capabilities. You will help codify methods and definitions to ensure consistency and auditability in a modern software-driven analytics paradigm.

Key Responsibilities:

• Develop and maintain key business definitions and calculation methods for legal spend analysis
• Audit existing Excel files and PowerPoint decks used by delivery stakeholders and refactor them into new paradigms in modern data and analytics environment
• Validate proper analysis of client data in traditional calculations and AI tools
• Help drive storytelling through data for a senior audience in law departments as well as the C-suite

Requirements:

• Deep background in Legal Operations, Billing Management, or Spend Analysis
• Familiarity with SQL and Python
• Ability to translate technical definitions and issues into clear terms for stakeholders
• Curiosity and willingness to learn how LLMs/AI consume data
• Experience working with large CSV/Parquet datasets is preferred
• Knowledge of specific E-Billing and Enterprise Legal Management exports is a plus

Salary: Your specific salary will be determined based on several factors, including location-based market rate for the role, your abilities in relation to the job specification, performance during screening and interview, and pay parity with the wider team in the considered location.

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The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. This role requires a solid understanding of eDiscovery and the litigation support industry, typically gained through at least 2 years of experience in project management positions with law firms, corporate legal departments, or eDiscovery service providers.

Key Responsibilities:

• Serve as the primary liaison with key client representatives to own the service delivery relationship;
• Drive overall client satisfaction through effective coordination and communication of client deliverables;
• Execute project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director;
• Ensure client and project requirements are met with the highest quality and accuracy;
• Deliver proactive communication with clients and address issues promptly;
• Maintain up-to-date records of project status;
• Demonstrate leadership to both clients and internal partners, delivering project objectives professionally and with high quality.

Requirements:

• Solid understanding of eDiscovery and litigation support industry;
• At least 2 years of experience in project management positions;
• Demonstrated success in managing multiple simultaneous projects;
• Excellent oral and written communication skills;
• Strong client relationship skills;
• Understanding of database design, data processing, and legal document review requirements.

The compensation range for this role is $100,000 to $120,000 USD annually, and may be eligible for an annual bonus.

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Job Responsibilities

• Serve as the primary liaison with key client representatives with the goal of owning the service delivery relationship;
• Drive overall client satisfaction through effective coordination and communication of client deliverables;
• Effectively execute project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director;
• Ensure client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners;
• Consistently deliver proactive communication with clients and when client issues arise, address those issues or expeditiously escalate to the Sr. Project Manager or Client Services Director;
• Ensure that an up-to-date record is maintained with regard to the status of all projects being worked on;
• Demonstrate leadership to both the client and internal partners, delivering project objectives professionally and with high quality.

Requirements

• A solid understanding of eDiscovery and the litigation support industry, typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers;
• Demonstrated success in the management of multiple simultaneous projects;
• Oral and written communication skills which provide a strong and confident leadership presence;
• Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements;
• A solid understanding of database design and management, data processing activities and legal document review requirements;
• Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

Compensation

The compensation range for this role is $80,000 to $86,000 USD annually and may be eligible for an annual bonus.

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The Product Support Analyst is a member of the Epiq Service Cloud Support team within Epiq's Legal Solutions business unit and is responsible for Level 1 and 2 technical triage of Support Incident tickets for Epiq's proprietary eDiscovery and Data Mining platforms, including Epiq Discover, Epiq AI, and Canopy for Data Mining.

The Product Support Analyst provides first- and second-level support for internal users and external SaaS clients using Epiq's cloud-hosted software solutions. The analyst will own assigned support cases and follow through until the issue is closed or reassigned to another individual or department.

Responsibilities:

• Provides product support to internal users and self-service clients, including incident resolution and providing solutions/workarounds
• Works closely with Level-1 & Level-2 support, software engineers, business analysts, and quality assurance analysts to triage reported software issues
• Works closely with the DevOps team when an issue relates to server infrastructure
• Analyzes application logs and investigates the root cause of reported issues
• Builds database queries to investigate data-related issues
• Keeps the stakeholders informed and documents the periodic status in the ticket/case until resolution
• Builds and maintains a knowledge base of known issues and resolutions or workarounds
• Communicates and works with other company departments

Requirements:

• 1–3 years of eDiscovery, Data Mining, or litigation support experience using industry-standard platforms
• Hands-on experience with eDiscovery/Data Mining processing and hosting (production experience is a plus)
• Ability to translate technical and software development concepts for end users
• Customer-service-oriented team player with strong organizational and communication skills (verbal and written)
• Working knowledge of incident/bug tracking tools (e.g., Jira Service Management)
• Familiarity with cloud-based platforms (AWS or Azure preferred)
• Proactive and adaptable, with the ability to prioritize and manage multiple tickets independently or collaboratively
• Flexibility to work shift schedules

Education & Experience:

• Bachelor’s degree in Computer Science, Business Management or a closely related field of study or an equivalent combination of education and experience.

Preferred Requirements/Certifications:

• Experience with eDiscovery search term formatting and validation, plus client-facing experience strongly preferred
• Experience troubleshooting databases, search logic, and a foundational understanding of database file structure
• Proficiency in database analysis and basic SQL queries is a plus.

The salary range for this position is $55,000 - $65,000 depending on experience.

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The role will involve data ingestion, processing, analysis, hosting, review support, quality control, and document production. The ideal candidate will have experience in end-to-end eDiscovery operations and/or Hosting & Production, along with hands-on expertise in Relativity and Nuix.

Key Responsibilities

• Support end-to-end eDiscovery workflows across the EDRM lifecycle, including data ingestion, processing, hosting, review support, quality control, and production.
• Process, load, search, analyze, and manage electronically stored information (ESI) across multiple file formats.
• Work hands-on with Relativity, Nuix, and other eDiscovery applications to support project requirements.
• Manage Hosting & Production workflows, including data loading, workspace/database activities, searches, exports, and document productions.
• Perform quality control checks to ensure the accuracy, completeness, and integrity of processed data and deliverables.
• Troubleshoot data processing, application, and workflow-related issues, escalating complex matters when required.
• Conduct searches and data analysis based on project and client requirements.
• Generate operational and project status reports for internal stakeholders and Project Managers.
• Collaborate closely with Project Managers and cross-functional teams to ensure projects are delivered accurately and within agreed timelines.
• Maintain appropriate documentation for processes, workflows, issues, and resolutions.
• Contribute to process improvements and initiatives focused on operational efficiency, quality, and standardization.
• Manage multiple projects and priorities while consistently meeting quality standards and deadlines.

Required Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, Law, or a relevant field.
• Minimum 2+ years of experience in eDiscovery Operations.
• Hands-on experience with Relativity and Nuix.
• Good understanding of the Electronic Discovery Reference Model and the eDiscovery lifecycle.
• Practical experience with eDiscovery activities such as data processing, loading, searching, hosting, review support, quality control, exports, and productions.
• Understanding of commonly used eDiscovery data types, metadata, load files, and document production workflows.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent attention to detail and ability to follow established processes and procedures.
• Ability to manage multiple priorities and deliver under tight deadlines.
• Strong written and verbal communication skills in English.
• Ability to work effectively within operational and cross-functional teams.
• Proficiency in Windows and Microsoft Office applications.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Job Data by YubHub.

The role will involve data ingestion, processing, analysis, hosting, review support, quality control, and document production. The ideal candidate will have experience in end-to-end eDiscovery operations and/or Hosting & Production, along with hands-on expertise in Relativity and Nuix.

This role is suited for someone with strong analytical and problem-solving skills, excellent attention to detail, and the ability to manage multiple projects in a fast-paced, deadline-driven environment.

Key Responsibilities

• Support end-to-end eDiscovery workflows across the EDRM lifecycle, including data ingestion, processing, hosting, review support, quality control, and production.
• Process, load, search, analyze, and manage electronically stored information (ESI) across multiple file formats.
• Work hands-on with Relativity, Nuix, and other eDiscovery applications to support project requirements.
• Manage Hosting & Production workflows, including data loading, workspace/database activities, searches, exports, and document productions.
• Perform quality control checks to ensure the accuracy, completeness, and integrity of processed data and deliverables.
• Troubleshoot data processing, application, and workflow-related issues, escalating complex matters when required.
• Conduct searches and data analysis based on project and client requirements.
• Generate operational and project status reports for internal stakeholders and Project Managers.
• Collaborate closely with Project Managers and cross-functional teams to ensure projects are delivered accurately and within agreed timelines.
• Maintain appropriate documentation for processes, workflows, issues, and resolutions.
• Contribute to process improvements and initiatives focused on operational efficiency, quality, and standardization.
• Manage multiple projects and priorities while consistently meeting quality standards and deadlines.

Required Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, Law, or a relevant field.
• Minimum 2+ years of experience in eDiscovery Operations.
• Hands-on experience with Relativity and Nuix.
• Good understanding of the Electronic Discovery Reference Model (EDRM) and the eDiscovery lifecycle.
• Practical experience with eDiscovery activities such as data processing, loading, searching, hosting, review support, quality control, exports, and productions.
• Understanding of commonly used eDiscovery data types, metadata, load files, and document production workflows.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent attention to detail and ability to follow established processes and procedures.
• Ability to manage multiple priorities and deliver under tight deadlines.
• Strong written and verbal communication skills in English.
• Ability to work effectively within operational and cross-functional teams.
• Proficiency in Windows and Microsoft Office applications.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

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The role involves collaborating with various stakeholders, managing instructional design, and maintaining high-quality standards.

Key responsibilities include:

• Delivering training programs and ensuring operational excellence
• Supporting professional development and instructional design
• Collaborating with various stakeholders to achieve organisational goals
• Managing instructional design and professional development trainings
• Monitoring and reporting on key performance indicators (KPIs)
• Ensuring compliance with company policies and regulations

Requirements:

• Bachelor's degree in Business Administration, Human Resources, or a related field
• 3+ years of experience in training and development
• Adult Learning Methodologies
• Analytical Analysis
• Business Intelligence (BI)
• Coaching
• Communication
• Continuous Improvement Culture
• Customer Relationship Management (CRM)
• Facilitation
• Instructional Design
• Operational Excellence
• Operations Support
• Professional Collaboration
• Professional Development Trainings

Certifications:

• Certified Professional in Learning and Performance (CPLP)

The salary for this role will be determined based on several factors, including location-based market rate, abilities, performance during screening and interview, and pay parity with the wider team in the considered location.

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Responsibilities:

• Utilize proprietary and 3rd party eDiscovery software applications for electronic discovery and data recovery processes.
• Load, process, and search client data in various file formats.
• Conduct relevant searches of electronic data using proprietary tools.
• Troubleshoot data issues with team members and carry out complex data analysis tasks.
• Provide end-user and technical documentation and training for applications supported.
• Communicate and collaborate with other company departments.
• Generate reports from various database platforms for senior management.
• Create written status reports to clients, managers, and project managers.
• Work closely with internal departments to streamline processes and develop proprietary tools.

Requirements:

• Solid understanding of Windows and MS Office applications.
• Basic UNIX skills and understanding of hardware, networking, and delimited files are advantageous.
• Experience with database applications and litigation support software is desirable.
• Strong analytical and problem-solving skills are essential.
• Demonstrated ability to work in a team environment, follow detailed instructions, and meet deadlines.
• Fluency in English (verbal and written) is required.
• Bachelor's degree or final-year student, preferably in a computer/technical or legal field, or equivalent combination of education and experience.

Compensation: The compensation range for this role is 6,000 PLN up to 6,250 PLN per month or up to 75,000 PLN annually, with potential eligibility for an annual discretionary bonus.

Benefits: [No benefits information provided]

Competencies:

• Integrity
• Client Focus
• Results Driven
• Entrepreneurial Orientation
• Decisiveness

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Key responsibilities:

• Learn and use proprietary software applications (DMX Swarm and Epiq Discovery), 3rd party eDiscovery applications (Relativity, NUIX), eDiscovery and data recovery processes
• Stage and process client data in various file formats
• Perform quality control for data extraction, text, native files, and images
• Troubleshoot data issues, research software and techniques to solve problems, and carry out complex data filtering tasks
• Provide feedback to management about potential software improvements and assist with user acceptance testing prior to new software releases
• Deliver expert-level processing and data extraction to clients using technical expertise and thorough understanding of electronic discovery tools and technology
• Communicate and collaborate with other company departments

Requirements:

• Strong desire to learn new skills
• Excellent verbal and written communication
• Strong problem-solving and troubleshooting skills
• Superior organisational skills and attention to detail while working effectively under pressure and meeting strict deadlines
• Ability to work well in a team environment
• Strong leadership and organisational skills and extreme attention to detail
• Strong knowledge of database design and structure is a plus

The role offers a salary range of 6,000zl up to 6,250zl per month or up to 75,000zl annually, and may be eligible for an annual discretionary bonus. There are two separate vacancies with different shift times available: Tuesday to Saturday, 13:00 to 22:00, and Monday to Friday, 20:00 to 04:00.

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As a Social Media Coordinator, you will support day-to-day social media operations and digital marketing activities.

Responsibilities:

• Support the marketing department's initiatives through the execution and coordination of social media and digital marketing programs.
• Manage social media accounts, including content scheduling, publishing, and community monitoring.
• Assist in the creation and formatting of social media content, graphics, and marketing materials.
• Conduct basic market and competitor research to identify trends and opportunities.
• Maintain marketing assets, content libraries, and project tracking documents.
• Provide administrative support for marketing projects and stakeholder requests.

Requirements:

• Bachelor's degree in Marketing, Business, or related field.
• 1-3 years of experience in marketing or related field.
• Skills: Advertising Campaign Development, Brand Development, Brand Management, Communication, Content Creation, Content Marketing, Content Strategy, Digital Marketing, Lead Management, Marketing Materials, Market Research, Professional Collaboration, Social Media Marketing.
• Certified Marketing Coordinator (CMC) preferred.

Benefits: Further details about the package will be provided during the initial screening call with the Talent Acquisition Team. Click here to learn about Epiq's Benefits.

Salary: Your specific salary will be determined based on several factors: Location-based market rate for the role, Your abilities in relation to the job specification, Performance during screening and interview, Pay parity with the wider team in the considered location.

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Responsibilities:

• Conduct comprehensive market pricing and benchmarking studies to ensure competitive pay structures.
• Participate in annual salary surveys and analyze results to inform compensation decisions.
• Assist in the design, development, and implementation of base pay, incentive, and bonus plans.
• Perform job evaluations and create/update job descriptions to reflect accurate responsibilities and requirements.
• Analyze compensation data to identify trends, issues, and opportunities for improvement.
• Support the annual compensation review process, including merit, promotion, and equity adjustments.
• Prepare compensation reports and presentations for various stakeholders, including HR, management, and executives.
• Ensure compliance with all applicable federal, state, and local compensation laws and regulations.
• Collaborate with HR Business Partners and other departments on compensation-related matters.
• Educate employees and managers on compensation policies and programs.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
• 2-4 years of experience in compensation analysis or a similar analytical role.
• Strong analytical and quantitative skills with proficiency in Microsoft Excel.
• Experience with Workday and compensation management software.
• Solid understanding of compensation principles, practices, and regulatory requirements.
• Excellent written and verbal communication skills, with the ability to present complex information clearly.
• High attention to detail and accuracy.
• Ability to handle sensitive and confidential information with discretion.
• Strong problem-solving skills and the ability to work independently and as part of a team.

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The Senior Operations Manager is responsible for overseeing daily operations, ensuring customer satisfaction, and implementing business innovation.

Responsibilities:

• Oversee daily operations and ensure customer satisfaction.
• Implement business innovation and best practices.
• Collaborate with various stakeholders to achieve organisational goals.
• Manage end-to-end project management and ensure timely delivery.
• Monitor and report on key performance indicators (KPIs).
• Ensure compliance with company policies and regulations.

Requirements:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 7+ years of experience in operations management.
• Skills: Business Innovation, Communication, Consumer Services, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service, End-to-End Project Management, General Operations Management, Proactive Management, Problem Solving, Professional Collaboration, Public Speaking, Reporting and Analysis, Workload Prioritisation.
• Certification: Certified Operations Manager (COM).

Compensation: The compensation range for this role is $100,000 to $115,000 USD annually and may be eligible for an annual bonus.

Benefits: [Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.](https://www.epiq.com/careers/benefits)

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This role partners with Recruiting Leadership, Review Management, Operations, and Human Resources teams to deliver qualified talent while ensuring a positive candidate experience and meeting project staffing timelines.

Key Responsibilities

• Partner with hiring managers and business stakeholders to understand hiring needs, staffing priorities, and project requirements.
• Build and maintain talent pipelines of attorneys, legal professionals, and project-based talent.
• Source candidates through job boards, professional networks, referrals, social media platforms, and direct outreach.
• Screen and assess candidates to evaluate qualifications, experience, availability, and suitability for open positions.
• Coordinate and schedule interviews between candidates and hiring managers.
• Manage candidate communications throughout the recruitment process and ensure a positive candidate experience.
• Support offer-related activities and guide candidates through the hiring process.
• Coordinate onboarding activities and partner with cross-functional teams to ensure successful transitions into assigned projects.
• Maintain accurate candidate records, recruitment metrics, and hiring activity within the Applicant Tracking System.
• Provide regular updates on pipeline health, hiring progress, and staffing forecasts.
• Participate in talent attraction initiatives, networking events, and recruitment marketing activities.
• Contribute to recruitment process improvements and operational efficiencies.
• Ensure compliance with company policies and applicable employment regulations.
• Manage multiple requisitions and priorities in a fast-paced, deadline-driven environment.

Qualifications & Requirements

• Bachelor's degree in Human Resources, Business Administration, Psychology, Legal Studies, or a related field, or an equivalent combination of education and experience.
• 3+ years of experience in recruiting, talent acquisition, staffing, human resources, or a related field.
• Experience in recruiting legal professionals is highly advantageous.
• Experience managing multiple requisitions simultaneously.
• Required to work during standard U.S. business hours.
• Flexibility to support recruiting activities across multiple U.S. time zones.
• Experience using Applicant Tracking Systems and recruitment technologies.

Benefits Further details about the package will be provided during the initial screening call with the Talent Acquisition Team. Click here to learn about Epiq's Benefits.

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Epiq AI Labs is the innovation and engineering hub behind Epiq's next-generation AI platform for corporate legal departments and global law firms.

Key Responsibilities:

• Implement, test, and operate backend services and APIs that support the agentic AI platform
• Build and maintain message-queue-based asynchronous processing, including retry and idempotency handling
• Contribute to data pipelines that ingest, parse, store, and index large volumes of documents
• Implement authentication and authorization functionality using OAuth2, OIDC, and SAML
• Design and optimize PostgreSQL schemas and queries
• Integrate search and vector storage technologies such as Solr and Qdrant
• Instrument services with metrics, logs, and traces
• Write automated tests and participate in code review
• Collaborate with AI engineers, other backend engineers, product management, and security stakeholders

Required Qualifications:

• 5+ years of professional experience building and operating backend services in production
• Proficiency in Python
• Experience with at least one major cloud platform (AWS, GCP, or Azure)
• Working experience with relational databases, including schema design and query optimization
• Experience with asynchronous or event-driven processing
• Experience designing and implementing REST APIs
• Familiarity with containerized deployment (Docker and exposure to Kubernetes)
• Familiarity with observability practices
• Demonstrated proficiency using AI tools in software development

Preferred Qualifications:

• Experience with high-volume data or document processing pipelines
• Experience with infrastructure-as-code tools such as Terraform
• Experience with multi-tenant SaaS architectures
• Exposure to AI/ML systems or data-intensive applications
• Experience in legal technology or another regulated industry
• Experience with authentication and authorization standards (OAuth2, OIDC, SAML)

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Job Summary:

As a Sales Representative, you'll become an expert in the application and sale of litigation support services for your territory. Your essential responsibilities will include:

• Becoming a trusted advisor for clients while working to identify new opportunities to upsell within their business
• Partnering with Sales Management to align sales strategies in the market and meet annual revenue targets along with personal earning goals
• Performing hunting activities to identify the needs of new potential clients
• Scheduling and attending sales calls, customer meetings, presentations, and demonstrations
• Managing accounts of existing and newly added clients
• Working diligently to achieve high customer satisfaction ratings
• Coordinating billing and project activities with all internal teams to support the optimal outcome of client engagements
• Meeting daily sales outstanding goals for your assigned territory

Qualifications & Characteristics:

• Proven high-achiever with a track record of selling success where you've met or exceeded goals
• Ability to produce a sales brag book of continual goal achievements for quotas and client satisfaction
• Pick up quickly on new technology verticals and sales strategies
• Excellent communicator – presentation of complex technical details, articulate, and able to instill confidence in clients
• Bachelor's degree or equivalent work experience

Salary: Your specific salary will be determined based on several factors, including location-based market rate for the role, your abilities in relation to the job specification, performance during screening and interview, and pay parity with the wider team in the considered location.

Benefits: Click here to learn about Epiq's Benefits.

Job Data by YubHub.

Job Summary:

As a Sales Representative, you will become an expert in the application and sale of litigation support services for your territory. These services include Electronic Data Discovery, Document Hosting/Coding, Consulting, Managed Review, and other Professional Services.

Essential Job Responsibilities:

• Become a trusted advisor for clients while working to identify new opportunities to upsell within their business
• Partner with Sales Management to align the sales strategies in the market and meet annual revenue targets along with personal earning goals
• Perform hunting activities to identify the needs of new potential clients
• Schedule and attend sales calls, customer meetings, presentations, and demonstrations
• Account management of existing and newly added clients
• Diligently work to achieve high customer satisfaction ratings
• Coordinate billing and project activities with all internal teams to support the optimal outcome of client engagements
• Meet daily sales outstanding goals for your assigned territory
• Work within company policies to complete sales reports as assigned

Qualifications & Characteristics:

• Proven high-achiever with a track record of selling success where you've met or exceeded goals
• Ability to produce a sales brag book of continual goal achievements for quotas and client satisfaction
• Pick up quickly on new technology verticals and sales strategies
• Excellent communicator – Presentation of complex technical details, articulate, and able to instill confidence in clients
• Bachelor's degree or equivalent work experience

Salary: Your specific salary will be determined based on several factors, including location-based market rate for the role, your abilities in relation to the job specification, performance during screening and interview, and pay parity with the wider team in the considered location.

Benefits: Click here to learn about Epiq's Benefits.

Job Data by YubHub.

Core Job Duties:

• Provide sales support and present solution offerings for Epiq prospective clients
• Solicit client business requirements, develop a technical sales strategy, effectively demonstrate the solutions that address these requirements and provide business value
• Contribute to achieving business unit revenue targets by responding to RFI/RFPs, client demonstrations, assisting in proposal preparation and pricing
• Prepare cost estimates by analyzing client needs and provided assumptions
• Coordinate project communication with teams including sales, service delivery and clients to ensure successful project start-up and that client’s requirements are fulfilled
• Conduct internal sales training on Epiq solution offerings
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; cultivating personal business networks; participating in external professional groups

Credentials:

• College degree or equivalent is required
• In-depth knowledge of eDiscovery platforms and applications including Relativity, Relativity aiR, Nuix, and similar toolsets
• Minimum of 10 years of industry specific experience

Required Cognitive and Psychosocial Characteristics:

• Ability to multi-task in a fast-paced, deadline-driven team environment
• Excellent verbal and written communication skills
• Effective analytical and problem-solving skills
• Excellent presentation skills and customer service orientation
• Excellent client consultative skills that foster credible client relationships at mid-senior levels of law firms and corporate legal departments

Job Data by YubHub.

As a Project Attorney, you will respond to complex inquiries from customers and clients across various communication methods. This role is an escalation route to review consumer-facing inquiries or issues that cannot be resolved by standardized processes.

Essential Job Responsibilities

• Respond to complex inquiries from customers and clients across various communication methods: phone, email, written correspondence
• Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required
• Work effectively in a highly collaborative environment with various business partners
• Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing furthers the goals of the project
• Assist the Supervisor or Project Manager in resolving any issues that might arise
• Monitor the overall health of the case by identifying any errors and creating solutions for resolution

Qualifications & Certifications

• JD from an accredited US law school or foreign law degree and LLM
• Flexible and customer service-focused
• Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences.
• Ability to handle changing or competing priorities to support business needs
• Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking, and a keen attention to detail are all required.
• Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook

Salary Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Benefits Click here to learn about Epiq's Benefits.

Job Data by YubHub.

The Associate Project Manager will serve to assist senior Client Services peers through effective project management coordination and execution, as part of the Client Services Team supporting clients in APAC Geo.

Responsibilities:

• Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners.
• Converts client requirements into operational work requests, monitor progress, and proactively updates client and project team stakeholders on deadlines.
• Obtain, examine and prepare client data for Intake
• Assist in troubleshooting and resolving any client issues with delivered or hosted data
• Handle review platform (Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation and execution of STRs, creation and management of batch sets, reporting
• Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting
• Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates
• Ensures continuity of client service between shifts by providing clear handoffs and client updates.
• Drives overall client satisfaction through effective coordination and communication of client deliverables.
• Participate in process improvement initiatives and collaborate with teammates to standardize and improve the customer experience
• Ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

Qualifications & Characteristics:

• Minimum two-year consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal departments or eDiscovery service provider with an overall experience of four to five years.
• Bachelor's degree or equivalent practical experience.
• Hands-on experience with working on Relativity
• Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage.
• Demonstrated success in working on multiple simultaneous projects.
• Oral and written communication skills that demonstrate a “white glove” approach to service.
• Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.
• Capacity to learn quickly and adapt to changing industry trends.
• Flexibility to cover weekend shifts is required.
• Current work hours for this role are APAC hours and shifts are between 6 AM - 11 PM IST

Job Data by YubHub.

This role will be exclusively focused on Australian clients and projects, serving as the primary operational lead responsible for project delivery, client communication, and coordination across internal technical and operational teams.

A successful candidate will:

• Deliver Australian client projects on time and within budget.
• Maintain high client satisfaction and retention.
• Successfully manage multiple concurrent matters with minimal escalation.
• Drive operational excellence and strong performance.
• Build trusted relationships with key Australian clients and stakeholders.

Client Relationship Management

• Serve as the primary day-to-day contact for assigned Australian clients and matters.
• Build strong, trusted relationships with law firms, corporate legal teams, government agencies, and consulting partners.
• Lead project kickoff meetings and provide ongoing client communications throughout the project lifecycle.
• Proactively manage client expectations, risks, escalations, and changing requirements.

Project Delivery

• Manage multiple concurrent Australian projects, including investigations, regulatory reviews, litigation, arbitration, and data management engagements.
• Coordinate workflows across processing, hosting, review, productions, analytics, and technology teams.
• Develop and maintain project plans, timelines, status reports, and risk registers.
• Monitor project progress and ensure adherence to agreed service levels and deadlines.
• Drive successful completion of project milestones and deliverables.

eDiscovery & Data Management

• Work closely with technical teams on data collections, processing, hosting, review workflows, productions, and project closeout activities.
• Understand eDiscovery best practices and assist clients with workflow recommendations.
• Review project specifications and ensure deliverables meet client requirements.
• Assist clients with platform usage, reporting, and workflow optimization.

Stakeholder Coordination

• Work closely with Operations, Review Management, Technical Services, and Account Management teams.
• Participate in client service reviews and post-project lessons learned sessions.
• Support weekend and after-hours coverage requirements when necessary for critical Australian matters.

Risk & Escalation Management

• Identify project risks early and implement mitigation plans.
• Escalate issues appropriately while driving ownership toward resolution.
• Maintain high standards of quality control and client satisfaction.

Required Qualifications & Characteristics

• 5+ years of project management, client services, legal technology, eDiscovery, litigation support, or professional services experience.
• Demonstrated experience managing complex client-facing projects.
• Strong stakeholder management and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with legal, regulatory, investigation, or government-related matters.
• Excellent written and verbal communication skills.
• Knowledge of eDiscovery workflows and industry best practices and working across global teams.
• Experience with platforms such as Relativity, RelativityOne, Nuix, or similar technologies.

Job Data by YubHub.

The Associate Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project. The Associate Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with clear direction, according to the client's requirements and company standards.

Essential Job Responsibilities

• Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners.
• Converts client requirements into operational work requests, monitor progress, and proactively updates client and project team stakeholders on deadlines.
• Obtain, examine and prepare client data for Intake
• Assist in troubleshooting and resolving any client issues with delivered or hosted data
• Handle review platform (Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation and execution of STRs, creation and management of batch sets, reporting
• Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting
• Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates
• Ensures continuity of client service between shifts by providing clear handoffs and client updates.
• Drives overall client satisfaction through effective coordination and communication of client deliverables.
• Participate in process improvement initiatives and collaborate with teammates to standardize and improve the customer experience
• Ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

Qualifications & Characteristics

• Minimum two-year consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal departments or eDiscovery service provider with an overall experience of four to five years.
• Bachelor's degree or equivalent practical experience.
• Hands-on experience with working on Relativity
• Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage.
• Demonstrated success in working on multiple simultaneous projects.
• Oral and written communication skills that demonstrate a “white glove” approach to service.
• Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.
• Capacity to learn quickly and adapt to changing industry trends.
• Current work hours for this role are APAC hours and shifts are between 6 AM - 11 PM IST
• Flexibility to work weekends is an added advantage

Job Data by YubHub.

We are seeking an experienced Client Services Project Manager to support a growing portfolio of Australian matters including regulatory, investigation, litigation, and eDiscovery engagements.

Key Responsibilities

• Client Relationship Management:
• Serve as the primary day-to-day contact for assigned Australian clients and matters.
• Build strong, trusted relationships with law firms, corporate legal teams, government agencies, and consulting partners.
• Lead project kickoff meetings and provide ongoing client communications throughout the project lifecycle.
• Proactively manage client expectations, risks, escalations, and changing requirements.

• Project Delivery:
• Manage multiple concurrent Australian projects, including investigations, regulatory reviews, litigation, arbitration, and data management engagements.
• Coordinate workflows across processing, hosting, review, productions, analytics, and technology teams.
• Develop and maintain project plans, timelines, status reports, and risk registers.
• Monitor project progress and ensure adherence to agreed service levels and deadlines.
• Drive successful completion of project milestones and deliverables.

• eDiscovery & Data Management:
• Work closely with technical teams on data collections, processing, hosting, review workflows, productions, and project closeout activities.
• Understand eDiscovery best practices and assist clients with workflow recommendations.
• Review project specifications and ensure deliverables meet client requirements.
• Assist clients with platform usage, reporting, and workflow optimization.

• Stakeholder Coordination:
• Work closely with Operations, Review Management, Technical Services, and Account Management teams.
• Participate in client service reviews and post-project lessons learned sessions.
• Support weekend and after-hours coverage requirements when necessary for critical Australian matters.

• Risk & Escalation Management:
• Identify project risks early and implement mitigation plans.
• Escalate issues appropriately while driving ownership toward resolution.
• Maintain high standards of quality control and client satisfaction.

Required Qualifications

• 5+ years of project management, client services, legal technology, eDiscovery, litigation support, or professional services experience.
• Demonstrated experience managing complex client-facing projects.
• Strong stakeholder management and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with legal, regulatory, investigation, or government-related matters.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience supporting Australian legal, regulatory, or investigation, public enquiry matters.
• Knowledge of eDiscovery workflows and industry best practices and working across global teams.
• Experience with platforms such as Relativity, RelativityOne, Nuix, or similar technologies.

Job Data by YubHub.

The Associate Project Manager is primarily responsible for ensuring the client receives proper service through proactive attention to planning, analysis, execution, and proper close-out on a project. This includes:

• Verifying and communicating routinely with both the client and internal partners to ensure client and project requirements are being met with the highest quality and accuracy
• Converting client requirements into operational work requests, monitoring progress, and proactively updating client and project team stakeholders on deadlines
• Obtaining, examining, and preparing client data for Intake
• Assisting in troubleshooting and resolving any client issues with delivered or hosted data
• Handling review platform (DMX or Relativity) specific items, including user requests, database management, and creation of layouts/views/fields/choices/highlighting
• Providing matter-specific support on items such as privilege log generation, media tracking, and project-specific reporting
• Understanding project budgets and obtaining required approvals before incurring additional costs outside of project estimates
• Ensuring continuity of client service between shifts by providing clear handoffs and client updates
• Driving overall client satisfaction through effective coordination and communication of client deliverables
• Participating in process improvement initiatives and collaborating with teammates to standardize and improve the customer experience

The ideal candidate will have:

• Minimum two years of consulting, litigation support, paralegal, or attorney experience in a law firm, corporate legal departments, or eDiscovery service provider with an overall experience of four to five years
• Bachelor's degree or equivalent practical experience
• Hands-on experience with working on Relativity
• Proficiency in PowerPoint, Excel, and BI is highly desirable and an added advantage
• Demonstrated success in working on multiple simultaneous projects
• Oral and written communication skills that demonstrate a 'white glove' approach to service
• Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements
• Capacity to learn quickly and adapt to changing industry trends
• Flexibility to cover weekend shifts is an added advantage

Current work hours for this role are APAC hours and shifts are between 6 AM - 11 PM IST.

Your specific salary will be determined based on several factors, including location-based market rate for the role, your abilities in relation to the job specification, performance during screening and interview, and pay parity with the wider team in the considered location.

Job Data by YubHub.

Key Responsibilities:

• Lead, coach, develop, and manage a client-dedicated sub-team of Project Managers and Technical Analysts.
• Report to and partner closely with the Client Services Manager to execute the account strategy, operating model, service standards, and client priorities.
• Collaborate with the Senior Project Manager to coordinate project assignments, resource capacity, schedules, dependencies, risks, and delivery requirements across the client portfolio.
• Provide day-to-day operational oversight of assigned matters and ensure the sub-team delivers work accurately, efficiently, and in accordance with client expectations and established procedures.
• Serve as a consistent point of coordination for the client-dedicated team, internal operational groups, and other stakeholders involved in project delivery.
• Support the Client Services Manager in maintaining strong relationships with client contacts through proactive communication, dependable follow-through, and timely status reporting.
• Monitor project health, workloads, deadlines, deliverables, and service levels; identify risks early and coordinate corrective action with the Client Services Manager and Senior Project Manager.
• Escalate client concerns, delivery risks, resource constraints, and complex technical or operational issues promptly, with clear context and recommended next steps.
• Ensure client and project requirements are understood, documented, communicated, and executed with a high degree of quality and accuracy.
• Coordinate work across operational and technical departments to resolve issues, improve workflows, and enhance service quality for the assigned client.
• Establish clear performance expectations, provide regular feedback, and promote accountability, collaboration, and professional development within the client-dedicated sub-team.
• Support onboarding and training for Project Managers and Technical Analysts, including client-specific procedures, tools, workflows, and communication standards.
• Develop and maintain subject matter expertise in the assigned client's environment, including client-specific tools, software, protocols, preferences, and business requirements.
• Participate in project planning, process-improvement initiatives, quality reviews, and the preparation of regular status updates for internal and client stakeholders.
• Assist with client business reviews by helping coordinate agendas, performance data, meeting materials, action items, and follow-up activities.
• Support project financial management by monitoring scope, effort, budget considerations, and other financial indicators, and by providing timely information to the Client Services Manager.
• Act as an escalation point for the assigned client relationship and provide coverage for the Client Services Manager or Senior Project Manager when appropriate.
• Demonstrate professional leadership and sound judgment while balancing client needs, team capacity, quality standards, and business objectives.

Requirements:

• Strong understanding of eDiscovery and litigation support, typically developed through at least 3-5 years of relevant experience with a law firm, corporate legal department, or eDiscovery service provider.
• Demonstrated experience leading, mentoring, or supervising project management or technical service professionals.
• Proven ability to manage multiple simultaneous projects, competing deadlines, and changing client priorities.
• Strong collaboration skills and the ability to work effectively within a shared leadership model involving the Client Services Manager and Senior Project Manager.
• Excellent oral and written communication skills, including the ability to communicate clearly with clients, team members, technical resources, and senior stakeholders.
• Strong critical-thinking, organizational, and problem-solving skills, with the ability to gather relevant information, assess risk, and coordinate timely resolution.
• Client relationship skills, including the ability to manage expectations, recognize client needs, and align team execution with client requirements.
• Ability to establish accountability, provide constructive feedback, support employee development, and foster a collaborative, service-oriented team culture.
• Working knowledge of the Electronic Discovery Reference Model, database design and management, data processing, productions, and legal document review workflows.
• Sound judgment and composure when managing escalations, delivery risks, resource constraints, and sensitive client matters.

Education & Certifications:

• Bachelor's (BA or BS) degree or equivalent relevant professional experience.
• A graduate degree, such as a Juris Doctor (JD) or Master of Business Administration (MBA), is a plus.
• Relevant eDiscovery or project management certifications are preferred.
• Relativity certifications are preferred.

Compensation:

The Compensation range for this role is $115,000 -$130,000 USD annually and may be eligible for an annual bonus.

Job Data by YubHub.

Project Leadership:

• Manage projects from initiation through delivery by aligning with client objectives, internal standards, and resource plans, while translating client or court requirements into actionable solutions.

Client Engagement:

• Serve as a trusted liaison for client engagements, managing expectations, resolving issues, and supporting long-term success.
• Participate in consultative discussions and coordinate cross-functional support to ensure project alignment and integrated service delivery.

Team Management:

• Provide direct supervision, coaching, performance management, and professional development for assigned Project Managers and team members.
• Conduct performance evaluations, provide ongoing feedback, and address employee performance concerns in accordance with company policies.

Process Improvement:

• Support root cause analysis and continuous improvement by identifying and resolving recurring issues, incidents, and escalated events that impact operations, service quality, or client obligations.
• Contribute to refining standard operating procedures and best practices across all process improvement areas.

Financial Oversight:

• Manage project forecasting, budgets, billing, and reporting using Epiq-approved platforms, while ensuring fiscal responsibility and supporting business reviews through client health reports and status updates.
• Demonstrate adaptability to internal and external systems, leveraging project management technologies to streamline workflows and support project goals.

The compensation range for this role is $80,000 - $100,000 USD annually and may be eligible for an annual bonus.

Job Data by YubHub.

The Associate Project Manager (APM) will assist the Senior Project Manager and Project Managers in tracking, organizing, processing, and promotion of client supplied data and workflows, as well as assist with quality control and guidance of work performed by the Project Analysts.

Responsibilities

• Work with the Project Analyst Team on client requests from multiple parties on various matters and escalate to the Project Management Team as necessary.
• Obtain, examine, and prepare client data for processing.
• Interpret client needs and Project Management Team instructions to pass them accurately and efficiently on to the Operations Team.
• Assist in troubleshooting and resolving any client issues with delivered or hosted data.
• Monitor and report on the progress of client projects through multiple departments at Epiq, including proactively informing the client of status updates and known/potential delays.
• Perform higher-level Project Analyst Team tasks, such as running complex productions, STRs, and custom requests, with minimal supervision.
• Handle custom non-standard requests that are not standardized, but not complex enough to need Project Management Team involvement.
• Provide coverage for both Project Analyst Team and Project Management Team as needed due to absences, and assisting the Project Management Team with on-call evening, weekend, and holiday rotations.
• Perform Project Management-level Quality Control of work requests submitted to the Operations Team.
• Perform Project Management-level Quality Control of deliverables to clients and tracking of deliverables.
• Assist Project Management Team with various custom reporting and tracking for the client.
• Assist Project Management Team in coordination/management of drives stored and returned.
• Assist in management of client archival requests.
• Conduct training of the Project Analyst Team for new hires or transfers to assigned client team.

Requirements

• High technical aptitude with database programs, text editors, and review platforms.
• Working knowledge of Relativity, including Fields, Choices, Views, Layouts, RDC – Import/Export, Searching, STRs, and Imaging/OCR Sets.
• Highly organized and able to monitor and effectively record progress of multiple processes.
• Availability to work extended hours as needed when client project loads increase.
• Possess excellent customer service, interpersonal, and communication skills.
• Ability to manage multiple tasks with excellent follow-through, professional communication, and attention to detail.
• Proven ability to work well in a team-based environment.

The Compensation range for this role is $70,000 - $80,000 USD annually and may be eligible for an annual bonus.

Job Data by YubHub.

Job Summary: The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects and client relationships in a fast-paced environment.

Essential Job Responsibilities:

• Serve as the primary liaison with key client representatives with the goal of owning the service delivery relationship;
• Drive overall client satisfaction through effective coordination and communication of client deliverables;
• Effectively execute project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Manager;
• Ensure client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners;
• Consistently deliver proactive communication with clients and when client issues arise, address those issues or expeditiously escalate to the Sr. Project Manager or Client Services Manager;
• Ensure that an up-to-date record is maintained with regard to the status of all projects being worked on;
• Demonstrate leadership to both the client and internal partners, delivering project objectives professionally and with high quality;
• Instill confidence with the client and serve as a primary public face of Epiq's high-quality service delivery offering.

Required Qualifications & Characteristics:

• A solid understanding of eDiscovery and the litigation support industry, typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments, or eDiscovery service providers;
• Demonstrated success in the management of multiple simultaneous projects;
• Oral and written communication skills which provide a strong and confident leadership presence;
• Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt company capabilities to consistently meet client requirements;
• A solid understanding of database design and management, data processing activities, and legal document review requirements;
• Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

The compensation range for this role is $100,000 - $115,000 USD annually, and may be eligible for an annual bonus.

Job Data by YubHub.

Responsibilities:

• Serve as the primary day-to-day point of contact for requests from multiple client and internal stakeholders across assigned matters
• Obtain, examine, and prepare client data for processing, and perform data processing through the Relativity Processing application
• Provide troubleshooting and routine support for Relativity Processing, workspaces, data workflows, and client deliverables
• Utilise downtime to assist the CS department in routine client requests
• Interpret client needs and instructions to accurately and efficiently execute work
• Investigate and resolve issues involving delivered or hosted data, clearly communicating impact, status, and next steps to relevant stakeholders
• Monitor and report on the progress of client projects through multiple departments at Epiq
• Ensure client and project requirements are being met with the highest quality and accuracy
• Drive client satisfaction through proactive communication, effective coordination, accurate deliverables, and dependable follow-through
• Work effectively within cross-functional project teams and coordinate handoffs among project management, operations, and technical groups
• Represent Epiq professionally and instill client confidence in the quality, consistency, and responsiveness of its service delivery

Requirements:

• Strong understanding of eDiscovery and the litigation support industry, typically developed through at least 2 years of relevant experience
• Strong technical aptitude with database programs, text editors, processing tools, and review platforms
• Working knowledge of Relativity, including Fields, Choices, Views, Layouts, RDC Import/Export, searching, STRs, Imaging/OCR Sets, and related workspace functions
• Highly organised and able to oversee multiple concurrent workflows while maintaining accurate records of progress, risks, decisions, and deliverables
• Strong client service, interpersonal, written communication, and verbal communication skills
• Ability to exercise sound judgment, manage competing priorities, resolve issues, and escalate appropriately with strong follow-through and attention to detail

Benefits:

• Salary range: $70,000 - $80,000 USD annually
• May be eligible for an annual bonus
• Further details about the package will be provided during the initial screening call with the Talent Acquisition Team

Job Data by YubHub.

The Senior Client Services Project Manager (SPM) leads high-impact, client-facing projects and oversees strategic client relationships. This role manages complex project portfolios, mentors project teams, and drives operational and process excellence.

Project Leadership & Execution:

• Lead the full project lifecycle,from strategic planning through delivery,ensuring alignment with client objectives, internal standards, and resource optimization.
• Translate complex client and court requirements into scalable project plans, applying advanced problem-solving to deliver sustainable outcomes.

Client Relationship Management:

• Own the service delivery relationship for strategic client accounts, ensuring proactive communication, issue resolution, and sustained satisfaction.
• Represent Client Services in high-level consultative discussions with clients and internal stakeholders to influence decisions and align on evolving needs.

Team Leadership & Mentorship:

• Provide direct supervision, coaching, performance management, and professional development for assigned Project Managers and team members.
• Conduct performance evaluations, provide ongoing feedback, and address employee performance concerns in accordance with company policies.
• Champion collaboration across departments such as data, legal, analytics, and operations to ensure seamless execution and integrated service delivery.

Process Improvement:

• Oversee quality assurance outcomes and departmental processes to ensure accuracy, SLA compliance, and stakeholder satisfaction.
• Lead root cause analysis and enterprise-level process improvement initiatives, contributing to the evolution of best practices and SOPs.

Financial Oversight:

• Drive project forecasting, financial stewardship, and resource planning to ensure operational efficiency and fiscal accountability.
• Oversee data workflows, reporting, and billing accuracy while leveraging tools and technologies to promote innovation and adaptability.

The Compensation range for this role is $115,000 -$130,000 USD annually and may be eligible for an annual bonus.

Job Data by YubHub.

The successful candidate will have proficiency in utilizing Relativity and eDiscovery methodologies. Key responsibilities include:

• Understanding and interpreting client requirements within the context of eDiscovery processes
• Consulting with clients on utilizing Epiq's suite of services, particularly leveraging Relativity
• Coordinating internal processes across Epiq departments to ensure client objectives are met
• Representing Epiq in client interactions and with third-party service providers
• Supervising and supporting other members of the Client Services team to ensure client needs are addressed effectively
• Providing regular project updates and team performance reports to the Regional CS Manager

The ideal candidate will possess:

• Proficiency with an eDiscovery processing and hosting platform, preferably Relativity
• Strong verbal and written communication skills
• Exceptional problem-solving abilities and adaptability to evolving client needs
• Highly organized with the ability to manage multiple tasks concurrently
• Willingness to work extended hours when project demands require
• Ability to communicate complex technical solutions effectively to non-technical stakeholders
• Outstanding customer service, interpersonal, and communication skills
• Demonstrated ability to work collaboratively in a team environment

The minimum qualifications for this role include:

• Minimum of 3 years' experience in an e-discovery environment, with hosting services experience preferred
• Industry certifications such as Relativity Certified Administrator or Relativity Certified Administrator Analytics Expert are advantageous

The compensation range for this role is $115,000 - $130,000 USD annually, and may be eligible for an annual bonus.

Job Data by YubHub.

Job Responsibilities:

• Understand and interpret client requirements within the context of eDiscovery processes.
• Consult with clients on utilizing Epiq's suite of services, particularly leveraging Relativity.
• Coordinate internal processes across Epiq departments to ensure client objectives are met.
• Represent Epiq in client interactions and with third-party service providers.
• Supervise and support other members of the Client Services (CS) team to ensure client needs are addressed effectively.
• Provide regular project updates and team performance reports to the Regional CS Manager to optimize resource allocation and service delivery across Epiq.

Desired Qualifications and Skills:

• Proficiency with an eDiscovery processing and hosting platform, preferably Relativity.
• Strong verbal and written communication skills.
• Exceptional problem-solving abilities and adaptability to evolving client needs.
• Highly organized with the ability to manage multiple tasks concurrently.
• Willingness to work extended hours when project demands require.
• Ability to communicate complex technical solutions effectively to non-technical stakeholders.
• Outstanding customer service, interpersonal, and communication skills.
• Demonstrated ability to work collaboratively in a team environment.

Education & Certifications:

• Minimum of 3 years' experience in an e-discovery environment, with hosting services experience preferred.
• Industry certifications such as Relativity Certified Administrator or Relativity Certified Administrator Analytics Expert are advantageous.

The Compensation range for this role is $100,000 -$120,000 USD annually and may be eligible for an annual bonus.

Job Data by YubHub.

Responsibilities:

• Develop KM strategies and identify use cases in collaboration with law firm stakeholders.
• Act as primary contact for client representatives regarding preparation for and successful configuration of KM systems.
• Work with Advisory Practice Lead to develop and continuously improve the overall KM practice, its methodologies, and offerings.
• Develop estimates and project work plans for KM projects and collaborate with designated project managers to ensure projects run according to schedule and costs.
• Serve as subject matter expert and lead consultant on design and implementation of KM solutions.
• Build business cases for KM solutions and document multi-year roadmaps for implementation.
• Design and implement classification schemas related to experiential data.
• Lead successful implementation and extension of KM programs at firms.
• Lead configuration and management of client KM systems.
• Advise on data analysis and mapping activities related to planning for integration of internal client data into KM systems.
• Lead client discussions related to data architectures and their impact on KM Programs.
• Lead and manage data integration and import/export works.
• Organize and lead UAT testing phases on client projects.
• Develop release notes and contribute to end-user communications.
• Advise clients on design and configuration of matter profiles and business processes.
• Develop productive and strong working relationships with KM solution/product providers.
• Drive overall client satisfaction through effective development and communication of client deliverables.
• Effectively manage project resources to successfully execute work.
• Take accountability for client satisfaction and quality of project deliverables.
• Maintain up-to-date records of project status.
• Participate in regular meetings of the Knowledge Management practice and relevant project teams.
• Liaise with other Epiq personnel as necessary.

Qualifications:

• Background within or consulting to a professional services vertical; law firm background preferred.
• Detailed understanding of leading KM vendors and solutions.
• Deep understanding of typical use cases for KM software.
• Experience managing multiple and simultaneous projects.
• Oral and written communication skills.
• Experience with database design and management.
• Experience with data profiling and quality improvement techniques.
• Basic understanding of critical success criteria for experience management programs.
• Ability to work in a team environment and flexible approach to working with various groups.
• Competence to prioritize effectively and meet deadlines.
• Familiarity with document management systems and enterprise search platforms a plus.
• Bachelor's Degree preferred or equivalent combination of education, training, and experience.
• Consulting experience preferred.

The salary for this role will be determined based on several factors, including location-based market rate, abilities, performance during screening and interview, and pay parity with the wider team.

Job Data by YubHub.

The Lead QA Engineer is responsible for defining and driving the quality strategy across one or more product teams or programmes. This role provides technical leadership in test planning, automation, release readiness, defect governance, CI/CD quality gates, and continuous improvement of QA practices.

Essential Job Responsibilities

• Own and maintain the QA strategy, standards, and quality approach for assigned products or programmes.
• Define risk-based test plans, release entry and exit criteria, and quality evidence required for release readiness.
• Lead UI, API, integration, regression, exploratory, database, performance, security, and accessibility testing practices as appropriate.
• Design, review, and govern test automation frameworks using modern tools and maintainable engineering patterns.
• Establish CI/CD quality gates, automation reliability expectations, test reporting, and defect triage processes.
• Partner with Engineering teams to improve testability, observability, quality controls, and early defect prevention.
• Review open defects, unresolved risks, test coverage, and residual quality concerns before release decisions.
• Mentor QA Engineers, support onboarding, improve capability, and help develop consistent QA practices across teams.
• Use quality metrics and trends to identify systemic issues and recommend practical improvements.
• Communicate quality status, risks, decisions, and recommendations clearly to technical and business stakeholders.

Qualifications & Requirements

• Typically 8+ years of experience in software testing, quality engineering, or a comparable technical QA role.
• Strong hands-on experience with test automation for web applications, APIs, and integration points.
• Experience with modern automation tools such as Playwright, Cypress, Selenium, Postman, Newman, xUnit, or similar frameworks.
• Good understanding of CI/CD pipelines, automated quality gates, test reporting, and release validation.
• Strong SQL and database validation skills, preferably with PostgreSQL, MySQL, or comparable relational databases.
• Experience defining test strategies, test plans, defect processes, and release-readiness recommendations.
• Ability to review requirements, identify risks, improve acceptance criteria, and influence quality earlier in the delivery lifecycle.
• Strong communication skills with the ability to explain quality risks and recommendations to engineering and business stakeholders.
• Experience mentoring QA Engineers and supporting team capability development.
• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Job Data by YubHub.

Responsibilities:

• Provide expert advice and solutions to clients to ensure high-quality results.
• Develop and implement consulting plans, timelines, and budgets.
• Coordinate with stakeholders to gather consulting requirements and ensure alignment with organisational goals.
• Monitor consulting progress and make necessary adjustments to ensure timely completion.
• Provide regular updates and reports to senior management on consulting status.
• Identify and mitigate potential risks and issues that may impact consulting success.
• Foster a collaborative and productive work environment within the consulting team.

Qualifications & Requirements:

• Required: Bachelor's degree in Business Administration, Information Systems, or a related field.
• Preferred: Master's degree in Business Administration or a related field.
• Required: Minimum of 7 years of experience in consulting or a related field.
• Preferred: Experience in providing expert advice and solutions to clients.
• Preferred: Experience in Legal Technology products such as InTapp, iManage Work, NetDocuments, Krystal DMS, LogicalDoc or similar.
• Preferred: Experience working with a Legal Services provider or in-house within a legal environment or financial services environment or similar.

Skills:

• Analytical Analysis
• Business Development
• Business Intelligence (BI)
• Business Solutions Development
• Client Relationship Building
• Customer Relationship Management (CRM)
• Detail-Oriented
• Document Management
• Kaizen (Continuous Improvement)
• Legal Practices
• Legal Project Management
• Legal Writing
• Professional Collaboration
• Quality Assurance (QA)
• Statistics

Certifications:

• Required: None.
• Preferred: Certified Management Consultant (CMC) or equivalent certification.

The Compensation range for this role is $140,000 USD up to $170,000 USD annually and may be eligible for an annual bonus.

Job Data by YubHub.

As a Client Services Associate Director (AD), you will oversee a team of eDiscovery Client Services professionals and manage a portfolio of client accounts in the eDiscovery & Litigation Support domain.

Responsibilities:

• Develop and maintain account playbooks and standards
• Manage and provide oversight to client-specific projects on a day-to-day basis
• Coordinate staffing and project assignments for vertical matters
• Participate in project scoping/kick-off calls for new matters/clients
• Drive overall client satisfaction through effective planning, coordination, monitoring, problem-solving, and regular communication
• Manage engagement WIP and assist with client invoicing
• Prioritize requests across various operations departments
• Manage monthly case budgets in conjunction with the project management team
• Facilitate weekly/monthly status calls and reporting
• Prepare weekly executive summaries regarding team activity
• Participate in quarterly business reviews
• Assist with SOW review and project estimates for new matters/clients
• Track prospective matters in project tracker and work closely with CSD on staffing levels and bandwidth
• Provide managerial and strategic guidance to the development of Epiq's best practices for Client Services
• Instill confidence with clients and serve as the public face of Epiq's high-quality service delivery offering
• Work with clients and CSD to establish best practices which meet client needs and address any prioritization issues

People:

• Manage a collaborative group of Project Managers and Senior Project Managers
• Provide leadership to professionally develop and motivate staff members
• Participate in annual performance reviews and objectives for team members
• Establish and enforce standard protocols and responsibilities
• Track team utilization and motivate/hold team members accountable when needed
• Conduct regular check-ins with employees
• Set performance goals for each team member in line with business needs and personal/professional direction
• Motivate and enforce ownership in all aspects of service delivery and project management
• Lead by example on the training and onboarding of new team members

Key Competencies:

• Excellent client relationship skills
• Acts with a sense of urgency and takes initiative on tasks and activities
• Ability to make well-informed, effective, and timely decisions
• Communicates in a clear, concise, and organized manner
• Develops matter/project plans and translates requirements and objectives into tasks

Required Qualifications:

• Demonstrable experience within Relativity at an Administrator level and above
• Experience in tools like Nuix, Everlaw, Reveal, and similar
• Bachelor's degree, Juris Doctorate (JD) degree, Masters of Business Administration (MBA), or similar advanced degrees a plus
• Minimum of five (5) years industry experience
• Experience working with APAC clients and custom production specifications and bundles
• Excellent understanding of eDiscovery frameworks, protocols, workflows, and best practices
• Strong experience in legal culture and communications a plus

Additional Requirements:

• Extended working hours and weekend support will be required on occasions
• May require travel to domestic and/or international locations at short notice
• Mandarin, Cantonese language skills would be an advantage

Job Data by YubHub.

This is a senior individual contributor role. You will write production code; own significant components end to end. You will set the technical direction that other engineers build on. You will also mentor engineers across our Toronto, US, and India teams through design reviews, code reviews, and pairing.

You will work across two product areas:

• AI Agents: Conversational systems that enable legal professionals to ask complex questions and receive evidence-based answers grounded in case data.
• AI Accelerators: AI-powered workflows that automate large-scale document review tasks including summarization, translation, transcription, language detection, and OCR.

Together, these solutions help legal teams reach defensible outcomes faster while reducing review costs and improving quality.

What You'll Do

Platform Engineering

• Build and own the platform capabilities that power AI agents, including orchestration, retrieval, model routing, tool integration, and reliability.
• Design retrieval systems across large-scale legal document collections.
• Develop shared platform services including prompt management, caching, rate limiting, and cost attribution.
• Define stable APIs and data contracts for product teams.

Evaluation & Quality

• Develop evaluation frameworks that measure accuracy, grounding, citation quality, and overall system performance.
• Build observability, tracing, and replay capabilities that enable rapid troubleshooting and continuous improvement.
• Establish quality gates and monitoring to identify regressions before they reach production.

Performance, Scale & Cost

• Optimize latency, throughput, and scalability across both interactive and batch workloads.
• Drive decisions around model selection, inference strategies, caching, and routing while managing cost as a first-class engineering metric.

Reliability & Governance

• Build highly reliable systems through monitoring, alerting, incident response, and operational excellence practices.
• Implement governance, auditability, and human-in-the-loop controls required for legal and regulated workflows.
• Ensure compliance with security, privacy, and data residency requirements.

Technical Leadership Without Direct Reports

• Write the design docs and ADRs for consequential platform decisions, including the trade-offs you rejected.
• Raise the engineering bar through code review, pairing, and mentoring. Grow other engineers' judgment, not just their output.
• Partner with Product Management, legal domain experts, and Review Operations to turn ambiguous problems into shippable scope.

Required Qualifications

• Bachelor's or master's degree in computer science or a related technical field, or equivalent practical experience.
• 7+ years building production software, with a track record of owning systems end to end.
• Experience building production AI/LLM systems, including retrieval-augmented generation and agentic workflows.
• Strong Python. Comfortable in a TypeScript codebase.
• Experience with distributed systems, asynchronous and event-driven architectures, and large batch data processing.
• Demonstrated ownership of production reliability: instrumentation, on-call, incident response, and performance work driven by data rather than intuition.
• Clear written communication. You can explain a design decision and its trade-offs to engineers and to non-engineers.

Preferred Qualifications

• Orchestration frameworks such as LangGraph, LangChain, MCP, etc.
• LLM observability and evaluation tooling such as Langfuse, OpenTelemetry, etc tracing.
• Vector databases, search infrastructure, and information retrieval fundamentals.
• Hallucination detection, grounding verification, and benchmarking methodology.
• Model fine-tuning, quantization, or inference optimization.
• React and modern frontend work for internal evaluation and debugging tools.
• Legal technology, eDiscovery, compliance, investigations, or document review.
• Multi-tenant SaaS platforms with strict data isolation requirements.
• Experience with PostgreSQL.

Job Data by YubHub.

Responsibilities:

• Design and implement cloud infrastructure using Terraform
• Operate Kubernetes in production
• Build and maintain CI/CD and release infrastructure
• Define platform service-level objectives and build metrics, tracing, alerting, and error-budget practices
• Implement security and compliance infrastructure
• Contribute to incident response, post-incident review, and technical design documentation

Requirements:

• 3+ years of experience in infrastructure engineering, platform engineering, or site reliability engineering
• Demonstrated experience building and operating production infrastructure
• Hands-on experience with at least one major cloud platform
• Experience with infrastructure-as-code tools, particularly Terraform
• Production Kubernetes experience
• Ownership of CI/CD pipelines
• Experience with observability tooling
• Demonstrated incident-command experience
• Experience with secrets and certificate management
• Proficiency in Python, Go, or a comparable language

Benefits:

• Competitive salary ($145,000 - $200,000 USD annually)
• Annual bonus eligibility
• Flexible work arrangements
• Enterprise-wide learning and mobility opportunities

Job Data by YubHub.

As a Senior Solutions Architect Manager, you'll lead managers and technical professionals responsible for complex, data-intensive solutions while remaining close enough to the technology to review T-SQL, troubleshoot performance issues, guide technical decisions, and contribute hands-on when needed.

Responsibilities

• Lead, coach, and develop managers and technical professionals responsible for complex data-driven solutions.
• Remain technically engaged by reviewing SQL/T-SQL code, answering technical questions, troubleshooting issues, and contributing hands-on when needed.
• Provide guidance around SQL Server development, query tuning, database performance, and solution design.
• Work with extremely large and complex datasets, including tables containing billions of rows and an overall data environment involving approximately a trillion or more rows.
• Lead large projects while balancing multiple priorities and deadlines.
• Partner with clients and their data experts to discuss technical topics such as incoming data, incomplete files, data rollups, and other data-processing considerations.
• Translate complex business requirements into practical technical solutions.
• Build strong partnerships across technical teams, business stakeholders, and leadership.
• Help your teams navigate periods of changing priorities and deadline-driven work.

Requirements

• 5+ years of experience managing technical teams.
• Current or recent experience in an established technical management position.
• 10+ years of SQL Server and/or relational database experience.
• Advanced knowledge of SQL Server and recent hands-on T-SQL experience.
• Strong experience with query tuning and database performance optimization.
• Experience working with large, complex datasets.
• Strong people-management and technical-leadership capabilities.
• Ability to communicate complex technical concepts clearly to technical and nontechnical audiences.
• Experience managing large projects and changing priorities.
• Comfort collaborating directly with clients and technical stakeholders.
• Based in the United States.

Nice to Have

• Experience working with data at significant scale, including datasets containing billions of records.
• Experience automating outgoing file transmissions and receiving/loading incoming files.
• Experience with C#, ASP.NET MVC, JavaScript, Angular, React, or related software-development technologies.
• Legal Services or class-action experience is beneficial but not required.
• Bachelor's degree in Computer Science, Engineering, or a related field preferred.

The Compensation range for this role is $195,000 -$210,000 USD annually and may be eligible for an annual bonus.

Job Data by YubHub.

This individual will serve as a force multiplier for the consulting team by identifying opportunities to leverage AI, improving how work is delivered, increasing the quality and speed of client outcomes, and helping consultants adopt new tools and ways of working.

Key Responsibilities

• Drive AI Adoption Across the Practice:
• Champion the use of AI technologies, including Microsoft Copilot, Claude, and other emerging tools, across consulting engagements and internal operations.
• Identify opportunities to enhance the speed, quality, and depth of consulting deliverables through AI-enabled workflows.
• Partner with practice leadership to evaluate and implement new AI-driven approaches to client service delivery.

• Experimentation and Rapid Prototyping:
• Test, evaluate, and prototype new AI use cases that improve team productivity and consulting outcomes.
• Develop lightweight solutions, workflows, prompts, and proof-of-concepts that can be scaled across the practice.
• Stay informed on emerging AI capabilities and recommend practical applications for the business.

• Consulting Team Enablement:
• Act as a trusted advisor and resource for consultants seeking to incorporate AI into their day-to-day work.
• Train, coach, and support team members in the effective use of AI tools and best practices.
• Create reusable assets, playbooks, templates, and guidance that increase adoption and consistency across engagements.

• Analysis and Problem Solving:
• Apply analytical thinking to solve business challenges and improve consulting processes.
• Work with practice leaders to identify high-value opportunities where AI can generate measurable impact.
• Support strategic planning, transformation initiatives, and technology enablement efforts across client engagements.

Required Qualifications

• AI Curiosity and Continuous Learning:
• Demonstrated interest in generative AI, emerging technologies, and modern ways of working.
• Strong desire to experiment, learn quickly, and adapt as technologies evolve.
• A "beginner's mindset" paired with intellectual curiosity and problem-solving ability.

• Communication and Influence:
• Exceptional communication, collaboration, and interpersonal skills.
• Ability to explain new concepts, influence adoption, and build credibility across teams.
• Comfortable working directly with consulting professionals and business stakeholders.

• Analytical Thinking:
• Strong analytical and critical-thinking skills.
• Experience evaluating business problems, identifying opportunities, and recommending practical solutions.
• Ability to connect technology capabilities to meaningful business outcomes.

• Technology Aptitude:
• General familiarity with AI tools, productivity technologies, and modern software platforms.
• Exposure to Python or other scripting languages is helpful, but deep software engineering expertise is not required.
• Ability to quickly learn and apply new technologies as business needs evolve.

The Compensation range for this role is $90,000 -$110,000 USD annually and may be eligible for an annual bonus.

Job Data by YubHub.

Key Responsibilities

• Design, develop, and deploy AI-driven features and intelligent agents for real-world use cases.
• Integrate GenAI and LLMs into applications via APIs and microservices.
• Collaborate with product owners, architects, and engineers to transition prototypes into scalable production systems.
• Drive hyper-automation initiatives by modernizing legacy automations using MCP servers and agentic frameworks.
• Engineer robust, reusable components and services with a focus on performance, scalability, and cost-efficiency.
• Apply prompt engineering techniques to optimize model interactions and outcomes.
• Ensure compliance, security, and ethical standards in all AI development.
• Document processes, architectures, and best practices in Epiq's internal knowledge base.
• Integrate external products with Epiq's proprietary solutions.
• Stay current with AI advancements and recommend tools, frameworks, and methodologies.

Qualifications & Experience

• Hands-on experience with GenAI, model training, evaluation, and hyperparameter tuning.
• Experience with MCP servers, agentic frameworks, and Retrieval-Augmented Generation (RAG).
• Strong programming skills in Python, C# (.NET/ASP.NET), Java, or similar languages.
• Familiarity with cloud platforms (Azure/AWS) and their AI services.
• Experience with API development, microservices architecture, and CI/CD pipelines.
• Knowledge of tools like Docker, Kubernetes, MLFlow, and Azure DevOps.
• Solid understanding of software engineering principles, data structures, and algorithms.
• Excellent communication skills and ability to present technical concepts to non-technical stakeholders.
• Bachelor's degree in Computer Science or related field (or equivalent experience).

The Compensation range for this role is 120,000 to 160,000 USD annually and may be eligible for an annual bonus.

Job Data by YubHub.