In this role, you will:

• Manage and service an SME renewal portfolio using DUAL Webrater
• Build and maintain strong broker relationships through regular engagement and proactive communication
• Respond to broker enquiries and provide timely underwriting support
• Develop underwriting knowledge and technical expertise across multiple product lines
• Support business development activities through broker outreach and relationship building

The ideal candidate will have 1-2 years of insurance experience, preferably in a policy administration, insurance administration, or assistant underwriting role. You should possess strong communication and relationship-building skills, with confidence engaging brokers by phone, and excellent customer service, organisation, and attention to detail.

In return, we offer a competitive range of rewards and benefits, a career that you define, and a culture that prioritises people first. We encourage volunteering in the community and aim to make a difference in the industry and wider community.

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The roleholder will be responsible for the risk and governance infrastructure and risk management framework for DUAL UK, ensuring alignment with the wider Howden Group Risk Management approach. In addition, this role will have responsibility for overseeing the second line Compliance Advisory function as well as overseeing Data Protection and Financial Crime for DUAL UK. Finally, the role also oversees the Second Line Assurance team who provide management with assurance through compliance monitoring, controls testing and thematic reviews into all aspects of the DUAL UK control environment.

Key Responsibilities:

• Ensuring that the Risk and Control Framework and associated governance structure operate effectively and consistently across all regulated entities within DUAL UK.
• Ensuring the effective performance of the Risk and Compliance Functions as the Company’s 2nd Line of Defence.
• Acting as a key contact point for all applicable regulators.
• Working in tandem with international colleagues where appropriate.
• Ensuring that changes to actual, proposed or pending legislation and regulation that may impact the regulated, trading entities are communicated appropriately and that plans for their implementation are agreed by the relevant Boards.
• Ensuring that the Compliance team provides practical, commercial advice to employees on operating in compliance with all applicable legislation and regulation.
• Ensuring that the Control Frameworks are maintained and updated as approved by the Board and that there is a supporting risk and control assessment plan.
• Ensuring that all employees within each entity understand what they need to do to comply with relevant legislation and regulation.
• Guide the design and delivery of the Second Line Assurance programme to test business unit compliance with relevant regulations and Group-wide controls & to undertake thematic reviews as required.
• Provide support and guidance to the Data Protection Officer.
• Hold responsibility for ensuring DUAL UK meets its financial crime obligations.
• This role will be a member of the DUAL UK Executive Committee, and an attendee at the DCR Board, Risk Committee, Audit Committee and Nominations Committee.

Requirements:

• Strong understanding of risk management and how to implement an effective risk management framework in a multi-national insurance intermediary business.
• Strong understanding of UK and international regulatory frameworks and how these impact on DUAL UK’s activities.
• Strong understanding of the SM&CR regime and how this should be applied to corporate governance frameworks.
• Understands the insurance environment and business practices.
• Strong communication skills.
• Pragmatic – able to determine how regulatory requirements should be translated into business processes.
• Outstanding organisational and leadership abilities with high levels of personal integrity.
• Actively listens to the views of colleagues/business leaders/key stakeholders and builds effective relationships whilst also has the strength of character to challenge where required to ensure operational excellence.
• Ability to build effective relationships with senior managers and other key stakeholders within DUAL UK and across the Group.
• Ability to diagnose problems quickly and have foresight into potential issues.
• A team player, able to contribute significantly at senior level.
• High level of emotional intelligence.
• High degree of resilience and tenacity.

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This role sits at the intersection of business and technology, perfect for someone who enjoys getting hands-on with systems, solving complex problems and working closely with developers to deliver impactful solutions.

You'll investigate issues, shape enhancements and translate business needs into clear technical requirements so solutions are understood, feasible and built right the first time.

Responsibilities:

• Collaborating with other BAs to shape and refine new features and enhancements
• Translating business requirements into detailed technical specifications
• Investigating defects and incidents using system data and tooling
• Working with developers to troubleshoot and validate solutions
• Analysing integrations, data flows and platform performance to identify improvements
• Supporting delivery from design and build through to release
• Helping lift the technical capability of fellow BAs

Requirements:

• Proven experience as a Technical BA / Systems Analyst (not process-focused)
• Background in insurance, insurance broking or an underwriting agency
• Hands-on work with Angular, C#/.NET, ADF, SQL and Azure including app insights
• Ability to translate between business needs and technical implementation
• Strong communication and written skills, able to explain technical concepts to non-technical stakeholders

Benefits:

• Competitive salary and benefits, flexible and dependent on the successful candidate's individual skills and experience

Our culture: people first We're a group with independence and people at its heart and we're a home for talent with a unique culture: the biggest small company in the world.

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This is a hands-on engineering position where you will work closely with architects, product teams, and business stakeholders to build scalable, secure, and resilient solutions that support business growth. You will have the opportunity to work across application development, integration, automation, and emerging AI technologies, while helping establish engineering best practice.

Responsibilities:

• Designing and building enterprise solutions using Microsoft Azure and Power Platform
• Developing applications and services using .NET/C#, APIs, and Azure services
• Creating integrations using Azure Functions, Logic Apps, Service Bus, and API Management
• Building Power Apps, Power Automate solutions, and Dataverse applications
• Developing AI-powered solutions using Microsoft Copilot Studio and Azure AI technologies
• Implementing CI/CD pipelines, automated testing, and DevOps best practices
• Supporting solution delivery from design through to production support
• Collaborating with architects, product owners, delivery teams, and business stakeholders
• Driving engineering quality, security, resilience, and continuous improvement initiatives

Requirements:

• Proven experience as a Senior Engineer delivering complex production environments
• Strong hands-on expertise with Microsoft Azure
• Solid .NET / C# development experience
• Experience building solutions using Power Apps, Power Automate, and Dataverse
• Knowledge of API-led integrations, microservices, and event-driven architectures
• Experience integrating Azure, Microsoft 365, Power Platform, and external enterprise systems
• Understanding of DevOps practices, CI/CD pipelines, and Infrastructure as Code
• Strong problem-solving skills and a pragmatic approach to delivery
• Excellent communication and stakeholder engagement skills

Nice to have:

• Experience with Azure AI, Microsoft Copilot Studio, and AI Agents
• Azure Kubernetes Service (AKS) and containerisation experience
• Microsoft Azure and/or Power Platform certifications
• Experience working within enterprise governance and architecture frameworks

Benefits:

• Work with modern Microsoft technologies across Azure, Power Platform, and AI
• Influence technical decisions and engineering standards
• Be part of a collaborative, high-performing technology team
• Opportunity to develop into a future technical leadership role
• Deliver solutions that make a tangible impact across the business

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You'll work closely with underwriting and distribution colleagues to provide responsive, consistent service and help grow DUAL's regional presence. The role offers the opportunity to develop trading relationships, deepen technical underwriting expertise, and contribute to a profitable portfolio through both new and renewal business.

Key Responsibilities:

• Manage and develop a panel of brokers, identifying opportunities to grow new and existing business relationships.
• Assess risks, negotiate terms, and apply underwriting authority to deliver appropriate underwriting solutions.
• Underwrite renewal business in line with underwriting strategy, supporting portfolio retention and profitable growth.
• Collaborate with underwriting and distribution colleagues to provide an effective service for brokers and customers.
• Maintain accurate underwriting records, documentation, and policy information, ensuring timely issuance and administration.
• Contribute to continuous improvement activities, including file reviews, system testing, knowledge sharing, and market development initiatives.

Requirements:

• Experience underwriting Commercial Property & Casualty business or working within a related insurance environment.
• Evidence of developing and maintaining broker or intermediary relationships to support business growth.
• Ability to assess risk, make underwriting decisions, and negotiate commercial outcomes.
• Effective communication skills with the ability to build credibility with brokers, customers, and colleagues.
• Analytical approach to reviewing information and identifying solutions that meet underwriting requirements.
• Ability to prioritise workloads, respond to changing business needs, and work collaboratively with others.

What We Offer: A career that you define, with a competitive range of rewards and benefits. We offer a unique culture where everyone has a voice, volunteering in the community is part of the day job, and everyone is encouraged to play a part towards our sustainability goals.

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The role supports brokers, underwriters and internal teams by processing policy transactions, maintaining high-quality records and applying agreed underwriting procedures within delegated authority.

Key accountabilities

Policy administration and processing

• Process new business, renewals, mid-term adjustments, endorsements, cancellations and policy documentation accurately and within agreed service levels.
• Check policy information and supporting documentation for completeness, consistency and accuracy.
• Maintain clear and accurate records across relevant insurance and workflow systems.
• Identify errors, missing information or unusual features and take appropriate action or escalate.

Broker support and service excellence

• Provide professional, clear and timely support to brokers by telephone, email and approved digital channels.
• Respond to queries regarding products, policy documentation, underwriting requirements and operational processes.
• Build effective broker relationships through ownership, reliability and high-quality service.
• Escalate complex, sensitive or technical matters promptly to the appropriate colleague or manager.

Technical underwriting support

• Support underwriters by gathering information, preparing referrals and completing agreed underwriting administration.
• Apply underwriting guidelines, procedures and delegated authority consistently.
• Recognise underwriting anomalies, potential risk issues and policy discrepancies, escalating them appropriately.
• Support implementation of product, process and underwriting changes.

Quality, risk and compliance

• Complete work in line with internal procedures, quality standards and control requirements.
• Maintain strong data quality and protect confidential business, broker and customer information.
• Operate in accordance with applicable FCA requirements, Consumer Duty expectations and company policies.
• Complete mandatory training and support quality assurance, audit and compliance activity when required.

Continuous improvement and teamwork

• Identify practical opportunities to improve broker experience, accuracy, turnaround times and efficiency.
• Participate in process reviews, system testing, training and change initiatives.
• Share knowledge and good practice, supporting colleagues during workload peaks and operational change.
• Take ownership of personal development and build broader product and underwriting knowledge.

Knowledge, skills and experience

Essential

• Experience in Motor Personal Lines insurance and Agricultural Fleet.
• Underwriting support, broking, policy administration or a comparable regulated service environment.
• Good understanding of insurance terminology and the policy lifecycle.
• High attention to detail, with the ability to work accurately at pace.
• Strong written and verbal communication skills, including confident broker contact.
• Ability to prioritise work, meet deadlines and take ownership through to resolution.
• Competence using Microsoft 365 and the ability to learn insurance and workflow systems.
• Collaborative approach and willingness to seek guidance when a matter is outside authority.

Desirable

• Experience of UK Motor or other Personal Lines insurance products.
• Experience working directly with insurance brokers.
• Understanding of underwriting principles, referrals and delegated authority.
• Cert CII, progress towards an insurance qualification, or willingness to study.

Personal qualities and behaviours

• Broker and customer focused, with a commitment to fair outcomes.
• Professional, dependable and accountable.
• Curious and willing to build technical knowledge.
• Calm, resilient and organised in a fast-paced environment.
• Positive team contributor who communicates openly and respectfully.
• Proactive, solutions-focused and receptive to feedback.

Development opportunities The role provides a foundation for broader technical authority and future progression, subject to capability, business need and available opportunities. Potential pathways may include Senior Underwriting Technician, Team Leader, technical underwriting, product or operational specialist roles.

General responsibilities

• Act consistently with company values, policies and standards of conduct.
• Carry out other reasonable duties aligned to the nature and level of the role.
• Maintain confidentiality and comply with information security and data protection requirements.
• Support an inclusive working environment in which colleagues, brokers and customers are treated with dignity and respect.

What do we offer in return? A career that you define. Of course, we offer a competitive range of rewards and benefits to support you, but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Job Data by YubHub.

In this role, you will:

• Manage and service an SME renewal portfolio through the DUAL Webrater, our online tracking platform
• Build and maintain strong broker relationships through regular engagement and proactive communication
• Respond to broker enquiries and provide timely underwriting support
• Develop your underwriting knowledge and technical expertise across multiple product lines
• Support business development activities through broker outreach and relationship building

You may currently be a Policy Administrator, Insurance Administrator or Assistant Underwriter with 1-2 years' insurance experience and are looking to progress into a commercial underwriting role.

You'll bring:

• Experience in the insurance industry, ideally within a policy administration, insurance administration or assistant underwriting role
• A genuine interest in developing a career in underwriting
• Strong communication and relationship-building skills, with confidence engaging brokers by phone
• Excellent customer service, organisation and attention to detail
• A proactive approach and willingness to learn

This is a great opportunity for someone seeking career progression into a technical underwriting role with strong exposure to broker relationship management and commercial insurance products.

What do we offer in return? A career that you define. Of course, we offer a competitive range of rewards and benefits to support you, but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

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Responsibilities include:

• Coordinating executive activities and underwriting projects
• Supporting carrier engagement, business reporting, and workplace experience initiatives
• Building relationships and bringing structure to complexity
• Taking ownership of a diverse portfolio of work

Requirements:

• Proven experience providing high-level executive support in a fast-paced environment
• Outstanding organisational skills and ability to manage competing priorities
• Strong stakeholder management skills and confidence to engage with senior stakeholders
• Proactive attitude and ability to anticipate needs, solve problems, and take initiative
• Excellent communication skills and ability to translate complex information into clear content
• High attention to detail and ability to coordinate multiple projects and stakeholders
• Strong Microsoft Office skills (Outlook, PowerPoint, Word, and Teams) and experience using Monday.com

We offer a competitive range of rewards and benefits, a career that you define, and a culture that prioritises people first. Our core values emphasise independence and people at the heart of our organisation.

Job Data by YubHub.

The role supports brokers, underwriters and internal teams by processing policy transactions, maintaining high-quality records and applying agreed underwriting procedures within delegated authority.

Key Accountabilities:

• Policy administration and processing: Process new business, renewals, mid-term adjustments, endorsements, cancellations and policy documentation accurately and within agreed service levels.
• Broker support and service excellence: Provide professional, clear and timely support to brokers by telephone, email and approved digital channels.
• Technical underwriting support: Support underwriters by gathering information, preparing referrals and completing agreed underwriting administration.
• Quality, risk and compliance: Complete work in line with internal procedures, quality standards and control requirements.
• Continuous improvement and teamwork: Identify practical opportunities to improve broker experience, accuracy, turnaround times and efficiency.

Requirements:

• Experience in Personal Lines insurance, underwriting support, broking, policy administration or a comparable regulated service environment.
• Good understanding of insurance terminology and the policy lifecycle.
• High attention to detail, with the ability to work accurately at pace.
• Strong written and verbal communication skills, including confident broker contact.
• Ability to prioritise work, meet deadlines and take ownership through to resolution.
• Competence using Microsoft 365 and the ability to learn insurance and workflow systems.

What we offer:

A career that you define. Of course, we offer a competitive range of rewards and benefits to support you, but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals.

Job Data by YubHub.

You will work closely with collaborators across DUAL ANZ to turn compliance and regulatory requirements into practical business processes and controls. You will also support compliance monitoring, governance reporting, incident and breach management, financial crime compliance, and continuous improvement.

Responsibilities:

• Support the implementation, embedding and ongoing improvement of DUAL ANZ's Compliance Management Framework, helping strengthen compliance maturity and responsibility throughout the business.
• Support the development and delivery of the Compliance Monitoring Plan, including compliance reviews, monitoring, control testing, remediation and action tracking.
• Prepare clear compliance reporting for senior management, committees, governance forums and the Board.
• Partner with stakeholders across the business to translate compliance requirements and regulatory obligations into practical processes, controls and business practices.
• Manage compliance incidents, breaches and issues, including assessment, escalation, root cause analysis, remediation and action tracking.
• Maintain and support key compliance governance processes, including compliance obligations, audit and assurance activities, conflicts of interest, governance registers, regulatory change, periodic compliance reporting, and other administrative activities such as issuing authorities.
• Oversee DUAL ANZ's financial crime compliance arrangements, including sanctions screening and applicable AML/CTF requirements.
• Develop and improve compliance policies, procedures, processes and supporting guidance.
• Support third-party risk management, audit and assurance activities from a compliance perspective.
• Provide practical advice and guidance to help strengthen compliance awareness, capability and ownership across the business.

Requirements:

• Previous compliance experience (3-5 years) within a regulated environment, ideally within insurance, financial services, funds management, trustee, superannuation or a similar environment.
• Strong understanding of compliance management frameworks, monitoring and assurance, reporting, incident handling and breach resolution, and regulatory obligations.
• Knowledge of relevant regulatory frameworks, including ASIC requirements, financial crime obligations and industry standards.
• Experience preparing compliance reports, governance papers, incident and issue summaries, action plans and recommendations.
• Experience managing or supporting compliance incidents and issues, including investigation, root cause analysis and remediation tracking.
• Strong analytical skills with the ability to identify emerging risks, investigate issues and recommend practical solutions.
• Ability to interpret complex regulatory requirements and translate them into clear business processes and controls.
• Excellent collaboration and communication skills, with the confidence to advise, educate, influence and constructively challenge stakeholders.
• A proactive, organised and solutions-focused approach with strong attention to detail.
• Ability to operate effectively in a growing business where compliance frameworks, processes, and controls continue to mature and evolve.

Benefits:

• Competitive range of rewards and benefits.
• Career that you define.
• Opportunity to make a difference in the workplace, industry and wider community.

Job Data by YubHub.