In this role, you will assist with account quoting and binding, prepare and distribute various types of communications, and provide quality customer service through the underwriting life cycle.

Responsibilities:

• Process submissions by providing account triage for Underwriters
• Provide backup support for Underwriters when traveling in the market
• Gather and compile information required to quote and/or bind an account
• Generate, edit, and send out a variety of correspondences on behalf of the Underwriters
• Demonstrate basic understanding of technical underwriting principles and risk underwriting characteristics
• Learn market dynamics, competitive landscape, and product differences
• Attend weekly underwriting meetings if applicable, ask questions – need to understand what business is selling and understanding why deals are lost and adjusting accordingly
• Provide customer service and underwriting support to help achieve team new and renewal premium goals
• Build relationships with producers with supervision from more senior Underwriters
• Fill in for other team members to ensure business continuity during peak periods and/or when team members are unavailable
• Assist Underwriters as requested
• Complete other related clerical and administrative duties as assigned
• Conduct inspection review and analysis resulting in appropriate issue identification, and process post inspection changes as necessary

Requirements:

• Bachelor’s degree in risk management, finance, business or a related field preferred
• 0–1 year underwriting or insurance experience
• Foundational knowledge of insurance principles
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Ability to follow policies and procedures
• Complete assigned tasks correctly, on time and able to learn quickly
• Self-motivated and demonstrating attention to detail
• Be able to work independently for extended periods
• Excellent written and verbal communication skills as well as general business understanding
• Travel up to 10% with an Underwriter to shadow and participate in interactions between Underwriters and brokers
• Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment

Benefits:

• Medical, dental, vision
• Wide variety of wellbeing offers
• Competitive salary
• Unlimited PTO
• 401k with company match
• Paid volunteer days

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Role Responsibilities

• Review new and renewal personal lines property insurance applications and policies to determine appropriate underwriting action.
• Make decisions concerning the eligibility of individual property submissions by assessing risk factors and exercising underwriting discretion.
• Serve as a point of contact for customer/agent inquiries during the insurance policy life cycle.
• Interpret underwriting process guides to evaluate risk, interpret requirements, and determine appropriate handling of submissions.
• Attend and participate in departmental meetings.
• Respond to agent phone calls and emails.
• Maintain an up-to-date understanding of all products offered by DUAL Personal Lines.
• Order, review, and follow up on property inspections to assess findings and determine appropriate next steps.
• Meet time service, production, and quality expectations on all work types.
• Partner with leadership on projects as needed.
• Other related duties as assigned.

Key Requirements

• 5+ years of Personal Lines Underwriting experience required.
• Bachelor's Degree preferred.
• Advanced knowledge of Insurance terminology.
• Self-motivated.
• Ability to manage multiple priorities and expectations.
• Ability to work independently for extended periods.
• Flexible and adaptable.
• Excellent written, verbal, and client-facing communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to follow policies and procedures.
• Self-motivated with strong attention to detail.

What We Offer

• A career that you define, with medical, dental, vision, wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days, and more.

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Role Responsibilities

• Provide general administrative support to ensure the efficient day-to-day operation of the office.
• Answer and direct phone calls, emails, and other inquiries in a professional and timely manner.
• Welcome visitors and assist with front-office reception activities.
• Coordinate meeting logistics, including scheduling meetings, managing conference room reservations, and preparing meeting materials.
• Support calendar management by scheduling appointments and maintaining accurate calendar updates.
• Perform data entry and maintain accurate electronic and physical records.
• Scan, file, organise, and retrieve documents as needed.
• Manage incoming and outgoing mail, packages, and deliveries.
• Monitor office supply inventory and coordinate restocking of supplies.
• Prepare copies, presentations, reports, and other administrative documents.
• Assist with basic expense administration, including receipt collection, expense report preparation, invoice tracking, and maintaining supporting documentation.
• Maintain organised and professional common office areas and meeting spaces.
• Support employee onboarding activities, such as preparing workspaces and coordinating office resources.
• Utilise Microsoft Office applications and AI-powered productivity tools, such as Microsoft Copilot, to support administrative tasks and improve efficiency.
• Assist with special projects and provide administrative support to team members and leadership as needed.

Key Requirements

• High school diploma or equivalent.
• 2 years of administrative, customer service, internship, or office support experience preferred.
• Intermediate knowledge of Microsoft Office (Outlook, Word, Excel, and Teams).
• Ability to use or willingness to learn AI-enabled workplace tools (such as Microsoft Copilot or similar technologies) to assist with scheduling, document preparation, information gathering, and administrative workflows.
• Ability to coordinate meetings, schedule conference rooms, and manage calendars with strong attention to detail and follow-through.
• Basic understanding of expense management processes, including receipt collection, expense report submission, invoice tracking, and maintaining accurate records.
• Strong organisational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.
• Flexibility and adaptability to support evolving business needs.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Enjoy being in the office and thrives in a collaborative, people-focused environment.
• Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment.

What we offer: A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

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Role Responsibilities:

• Supervise and support the customer service team to handle customer inquiries and issues efficiently and effectively.
• Address and resolve complex and escalated customer inquiries and complaints.
• Mentor and train CSR 1 and CSR 2 team members to foster a collaborative and high-performing team environment.
• Maintain accurate and comprehensive records of team member interactions.
• Collaborate with other departments to resolve customer issues and improve service processes.
• Stay updated on industry trends, company policies, and regulatory changes.
• Identify opportunities for process improvements and lead team initiatives.
• Lead special projects to advance the organisation's goals, such as developing new customer service protocols or implementing new technologies.
• Monitor and report on team performance, providing feedback and implementing strategies for continuous improvement.

Key Requirements:

• High school diploma or equivalent.
• Minimum of 3-5 years of customer service experience.
• Proven leadership and supervisory skills.
• Excellent written and verbal communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to handle high-stress situations with professionalism and empathy.
• Demonstrated ability to work independently and as part of a team.
• Experience in leading special projects and process improvement initiatives is a plus.

What We Offer: A career that you define, with rewards and benefits including medical, dental, vision, wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days, and more. We provide an environment where new ideas are encouraged and celebrated, and people who want to make a difference thrive.

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The Senior Vice President (SVP) plays a tactical leadership role in shaping and executing underwriting strategies, balancing strategic leadership with hands-on involvement in complex underwriting matters and high-impact initiatives.

Responsibilities

• Manage a small to mid-sized team and is responsible for performance evaluations, hiring and recruiting, and termination decisions
• Define team production goals that align to division goals, and drive execution in both a hands-on fashion while also accomplishing work often through direct reports
• Review referrals from team members
• Curate a portfolio of business in accordance with Underwriting Guidelines and prescribed pricing tools within UW guidelines; may provide input to governance and defining underwriting guidelines
• Owns division level projects or initiatives outside of direct area of expertise to gain knowledge and exposure to larger organisational operations
• May manage budget for a small team or portion of the division, including staffing and T&E costs
• Working level knowledge of capacity and expectation to build relationships with capacity providers
• Act as Subject Matter Expert for their respective business to peers and leadership and those within their team
• Demonstrates advanced understanding of technical underwriting principles and risk underwriting characteristics which could include more nuanced risks, limits, and how to price them
• Execute on annual new and renewal business goals by achieving agreed premium income and hitting quote numbers with desired hit ratios and retentions, and ensuring the team is executing on these goals as well
• Foster and build new relationships with key producers – expectation is to gain more business
• Underwriting Authority : Has Underwriting authority as outlined in LOA

Requirements

• Bachelor’s degree in risk management, finance, business, or a related field preferred
• 8-12 years of healthcare underwriting experience required; Surplus lines and wholesale broker experience preferred
• Professional certifications such as CPCU, AU, or similar designations preferred
• In-depth understanding of technical underwriting principles and risk assessment
• Strong analytical, negotiation, and decision-making skills
• Proven ability to manage and build broker and client relationships
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Demonstrated ability to handle complex risks with sound judgment
• Highly self-motivated with strong attention to detail
• Ability to travel up to 15% or more as required for client meetings, conferences, or industry events
• Must be able to remain in a stationary position approximately 50% of the time, with occasional movement throughout the office to access files and equipment

Benefits

• Medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more

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