Additionally, you will oversee the accounts payable and expense management team and drive effective partnerships with 3rd-party accounting firms for international accounting. This is a key role in defining optimal processes with AI transformation, system improvements, and implementing appropriate internal controls for efficiency and accuracy.

This hybrid position reports to our Sr. Director, Accounting and has the opportunity to be based in one of our US based hubs, including San Ramon, Austin, Tempe and Denver.

Your responsibilities will include:

• Leading the month-end financial close process and ensuring accurate and complete recording of transactions under US GAAP, including preparation and review of journal entries and reconciliations, and internal financial reporting.

• Coordinating accounting for Dialpad’s international subsidiaries with the assistance of local 3rd-party accounting teams and maintaining the reconciliation of intercompany accounts and payments.

• Reconciling and managing fixed assets, prepaids, leases, payables, accrued expenses, and other asset and liability accounts.

• Leading the implementation and adoption of a new Procure-to-Pay system and process.

• Collaborating with cross-functional teams to identify opportunities to improve and standardize accounting processes through an AI-first lens.

• Managing and mentoring accountants and accounts payable staff for continuous growth and career development.

• Working with external auditors to complete ongoing compliance requirements and assisting in the preparation of US GAAP compliant financial statements and related disclosures.

• Creating and documenting accounting month-end close policies and procedures for the GL team.

• Leading as the subject matter expert within the current accounting software environment (NetSuite) and directly assisting with implementation projects for new modules, workflows, and processes.

• Embracing and leading AI transformation within the Accounting organization.

• Recognizing and clearly communicating actionable opportunities for process improvements across the organization.

• Assisting in the implementation of new policies and procedures and leading ad hoc projects as needed.

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From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients every step of the way, making a lasting impact with each connection.

As a Solutions Architect, you will act as a subject matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience to our customers.

This position reports to our Manager, Solution Architect. Must be able to work US hours.

Key Responsibilities

• Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
• Collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
• Provision and configure desk phones, providing best practices and recommendations for an efficient setup.
• Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.
• Troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
• Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
• Perform risk analysis and change management, ensuring project success and on-time delivery.
• Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.

Requirements

• Excellent grasp of various modern cloud communications platforms, such as Google G-Suite and Office 365.
• Experience with Business VoIP Telephony Services (On-Premise or SaaS).
• Understanding and experience with: VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
• Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
• Data Center Technologies (Public & Private Clouds).
• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
• Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
• Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management.

Why Join Dialpad

• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products that are redefining how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary, comprehensive benefits, and real opportunities for growth.

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

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This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences.

Key responsibilities include:

• Managing carrier escalations, trouble tickets, and interoperability issues across telco networks.
• Monitoring network performance, conducting DID probes and test calls, and proactively identifying potential issues.
• Supporting customers across a range of inquiries,from basic product questions to complex technical troubleshooting.
• Diagnosing and resolving technical issues, escalating bugs, and partnering cross-functionally to drive timely resolution.
• Maintaining and exceeding established service levels and productivity standards.
• Collaborating closely with Sales, Engineering, and Product teams to improve the customer experience.
• Identifying opportunities to enhance support processes, educate users, and scale our support model.

To succeed in this role, you will need:

• 3+ years of experience in Customer Support within telecom, carrier, or VoIP environments.
• A strong understanding of LAN/WAN networking and cloud-based technologies.
• Experience with VoIP, SIP environments, and desk phone provisioning.
• Solid troubleshooting and problem-solving skills with the ability to navigate complex technical issues.
• Strong written and verbal communication skills.
• A self-starter mindset with a strong sense of ownership and a team-oriented approach.

Familiarity with Contact Center IVR workflows and 3rd party CRM integrations is a plus.

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As a Software Engineer on our Engineering Productivity team, you'll work on tooling and automation that improves the productivity of all of Dialpad's engineers. Given that your customers are other engineers at Dialpad, you'll be able to positively impact the lives of those who work closely with you.

Responsibilities

• Own tooling and automations that make engineers more efficient and happy
• Partner with engineers to solve bottlenecks
• Research industry best practices in the engineering productivity space, with a focus on enablement rather than micromanagement

Requirements

• 1-2 years of experience with CI/CD systems or equivalent
• Excitement for automating complex coding, deployment, debugging, and observing workflows
• Bachelor's in Computer Science or related field, or equivalent in experience
• Experience working with Python is a plus
• Experience working with GitHub and GitHub Actions is a plus
• Experience with Claude skill writing is a plus

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee's impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

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In addition, you'll help businesses solve complex communications problems felt by everyone around the world. Every business benefits from Dialpad.

Dialpad's Mid-Market sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Dialpad's Account Executive, Mid-Market, will solve tangible client challenges by redefining their definition of what's possible through the implementation of Dialpad Talk, Contact Center, and/or Sell.

In this role, you'll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

This position is based in Austin, TX, and reports to a Mid-Market Regional Vice President.

Responsibilities:

• Own the entire sales process, including converting leads into a workable pipeline.

• Build strategic prospecting campaigns and sequencing to source your own opportunities.

• Manage and close complex transactions involving multiple internal and external stakeholders.

• Own your key deal reviews, forecasts, and professional career roadmap.

Skills:

• 3-5 years of sales experience in an ever-changing environment.

• Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders.

• Preferred expertise in SaaS (including UCaaS and/or CCaaS).

Why Join Dialpad:

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee's impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

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Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

As a Sales Development Representative, you'll own building prospect lists, pipeline management and maintaining in-depth knowledge of Dialpad products. You'll collaborate with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You'll also support the creation of net new prospecting lists for target accounts and key decision makers.

Responsibilities

• Prospect ideal target personas by making 50+ outbound calls per day, with additional touchpoints via email.
• Consistently meet or exceed quota of sales qualified opportunities for Dialpad's Account Executive team.
• Embrace a growth mindset by prioritizing sales enablement activities.
• Enthusiasm to learn and implement various sales methodologies such as SPICED and BANT.
• Learn to navigate through sales tools such as Salesforce, ZoomInfo, Outreach, Sales Navigator and Dialpad.
• Partner closely with your manager, peers and Account Executives to improve messages, processes and daily activities.

Skills

• 1+ year of experience in a Sales Development or similar customer-facing role.
• Efficient, organized and detail-oriented.
• Highly motivated and committed to achieving success, both individually and within a team.
• Excellent verbal and written communication skills and confidence.
• Demonstrated sense of curiosity, motivation and resourcefulness.
• Experience in SaaS sales preferred.

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Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

We're seeking a talented and experienced Software Full-Stack Engineer passionate about building high-quality, scalable web applications using modern frontend & backend technologies to build the next generation of our omnichannel Contact Center products.

Responsibilities

• Develop and maintain Dialpad's web applications using modern front-end and back-end technologies.
• Provide estimates on technical resources and requirements necessary to plan and begin projects.
• Take responsibility for executing projects in the omnichannel contact center communications space. Assist and drive, as needed, to ensure the team meets its delivery milestones.
• Develop well-tested features with appropriate test hooks, resulting in low defect reports and faster engineering throughput.
• Review technical designs to ensure features/products are well-integrated and fully meet business needs.
• Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.
• Troubleshoot and debug issues with existing features, as needed.
• Stay up to date with the latest backend platform technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.
• Ensure features are shipped on time and to the highest quality standards.

Requirements

• 5+ years of strong experience in full-stack software engineering.
• Bachelor’s or Master’s degree in Computer Science or related field, or equivalent experience.
• Leverage AI Tools (Claude / Windsurf / Gemini) for development.
• Strong experience working with HTML/CSS, Vue.js, Typescript, Python, Java.
• Strong experience working with Cloud Technologies [Google Cloud Platform is a plus] and distributed technologies.
• Working knowledge of unit test and integration test frameworks.
• Good understanding of web technologies, RESTful APIs, and web application frameworks.
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
• Strong debugging and troubleshooting skills.
• Strong communication and collaboration skills.
• Experience with highly agile and iterative development processes.

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

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We're seeking a Senior Product Designer to join our team in London. As a Senior Product Designer, you will lead complex, high-impact product initiatives from discovery to release. You will design AI-powered features and workflows that feel intuitive, are trustworthy, and valuable.

Responsibilities:

• Lead complex, high-impact product initiatives from discovery to release.
• Ship regularly,prioritizing real-world impact over pixel-perfect mockups.
• Design AI-powered features and workflows that feel intuitive, are trustworthy, and valuable.
• Work alongside engineers to refine implementation details and ensure high-quality execution.
• Ship front-end development into the codebase.
• Use necessary tools to create prototypes and/or tools to test workflows, interactions, and edge cases.
• Balance user needs, technical constraints, and business goals to deliver measurable outcomes.
• Strengthen and evolve Dialtone, ensuring scalable, accessible, and cohesive system design.
• Identify new opportunities where AI and automation can create meaningful value for customers.
• Mentor other designers and elevate the craft, speed, and quality of how the team ships.

Requirements:

• Have 5+ years of experience shipping high-quality, thoughtful product design work.
• Demonstrate a strong track record of delivered experiences.
• Be highly comfortable navigating ambiguity and leading complex projects independently.
• Think in systems,designing cohesive end-to-end experiences rather than isolated screens.
• Comfortable working in front-end code and deeply collaborating with engineering.
• Experience working with AI tools and designing AI-enhanced experiences.
• Communicate clearly and persuasively across disciplines, including with leadership.
• Care deeply about craft, detail, usability, and measurable product outcomes.
• Proactively identify problems, propose improvements, and drive work forward without waiting for direction.
• Have experience designing AI-native products, conversational interfaces, or automation workflows.
• Have directly contributed to production codebases.
• Have experience building SaaS or enterprise collaboration platforms.
• Be familiar with communication technologies (voice, messaging, contact centers, or real-time collaboration).
• Have helped evolve or scale a design system.
• Bring experience with experimentation frameworks and data-informed iteration.
• Contribute to the broader design community through writing, speaking, or mentoring.

Why Join Dialpad:

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

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Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

The Revenue Operations Manager – Post Sales owns the operational mechanics of Dialpad’s recurring revenue engine. This role is accountable for:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Renewals forecast accuracy
• Expansion pipeline governance
• Customer Success & Renewals operating cadence
• Land → Expand → Adopt → Renew journey integrity
• Product interlocks & operationalization of new product introductions within the installed base

This is a revenue ownership role,not a reporting function or a CS business partner role. This position reports to our Director of Business Operations and has the opportunity to be based in our Austin or Tempe offices.

What you’ll do

• Own operational governance of Gross and Net Revenue Retention.
• Monitor churn, contraction, and expansion drivers.
• Identify structural gaps impacting retention.
• Establish leading indicators for revenue risk.
• Provide executive-level visibility into recurring revenue health.
• Own renewal forecasting methodology and discipline.
• Validate renewal commitments and risk assessments.
• Improve renewal forecast accuracy across segments.
• Establish a structured renewal inspection cadence.
• Design and run operational forums for CS and Renewals.
• Standardize inspection standards across segments.
• Align expansion governance with sales forecasting rigor.
• Ensure consistent pipeline hygiene within post-sales motions.
• Own expansion opportunity visibility and stage discipline.
• Monitor cross-sell/upsell pipeline health.
• Identify leakage within installed accounts.
• Align expansion inspection standards with new logo practices.
• Define and govern operational handoffs across lifecycle stages.
• Ensure adoption signals are visible and measurable.
• Identify friction points in the customer journey.
• Partner cross-functionally to improve retention mechanics.
• Serve as RevOps lead for new product rollouts within the installed base.
• Ensure expansion, attach visibility, and adoption tracking.
• Monitor product adoption metrics impacting retention.
• Provide feedback loops to Product on customer behaviour trends.

Skills you’ll bring

• 6–8+ years in Revenue Operations, CS Operations, or Post-Sales Strategy.
• Experience supporting subscription SaaS retention motions.
• Deep understanding of renewal forecasting and expansion mechanics.
• Strong analytical capability and structured thinking.
• Comfortable influencing CS and executive leadership.
• Ability to operate in high-growth, cross-functional environments.
• Experience with Customer Success platforms (Planhat preferred; Gainsight, Totango, or ChurnZero acceptable).
• Strong understanding of renewal forecasting and GRR/NRR modeling.
• Advanced Excel / Sheets modeling skills; SQL proficiency preferred.
• Deep familiarity with Salesforce opportunity and account data structures.
• Experience integrating CS platforms with CRM systems.
• Ability to translate product usage data into retention insights.
• Strong BI and data visualisation experience.

Why Join Dialpad

Work at the centre of the AI transformation in business communications

Build and ship agentic AI products that are redefining how companies operate

Join a team where AI amplifies every employee’s impact

Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

XML job scraping automation by YubHub

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time.

Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud-native products and services.

Every day, millions of users across the world leverage our technology for communicating effectively and efficiently.

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results.

Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work,enabling companies to work from anywhere and making business communication more human.

Dialpad’s Analytics team owns data pipelines, multiple databases, a modular query layer, and rich FE components to deliver intuitive and powerful end-user-facing analytics experiences that allow Dialpad customers to make data-driven business decisions.

Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specialising in Data Engineering, Data Science, and Telephony.

This position reports to the Engineering Manager, who is based in Bengaluru, and the role will be based in our Bengaluru, India Office.

The position will require a hybrid working arrangement based out of our Bengaluru office.

What you’ll do

• Contribute to the design, development, and maintenance of information retrieval and distributed systems.

• Build and optimize search engines, including indexers, analyzers, ranking, and re-ranking strategies.

• Work on hybrid search techniques, including dense vector manipulation, rank fusion, and reranking.

• Maintain and enhance highly scalable search platforms with a focus on performance and cost efficiency.

• Ensure high availability, reliability, and fault tolerance in search services.

• Collaborate with cross-functional teams to translate business requirements into technical solutions.

• Develop and optimize real-time distributed systems, microservices, and message-driven architectures.

• Implement and maintain monitoring, alerting, and performance metrics for platform reliability.

• Evaluate and integrate emerging technologies to improve search capabilities.

• Write clean, modular, and well-tested code while following best engineering practices.

• Participate in code reviews to ensure quality, maintainability, and scalability.

• Provide mentorship and technical guidance to junior engineers.

Skills you’ll bring

• 4-7 years of experience in information retrieval or distributed systems engineering.

• Strong understanding of search platforms and experience maintaining search engines at scale.

• Deep knowledge of indexers, analyzers, field mapping, and ranking techniques.

• Experience with NLP/NLU within the context of information retrieval.

• Expertise in dense vector manipulation and optimization.

• Familiarity with hybrid search, rank fusion, and reranking techniques.

• Proficiency in Go and Python 3 (experience with Rust or TypeScript is a plus).

• Strong understanding of distributed systems, microservices, and message-driven architectures.

• Passion for real-time performance optimization and high availability.

• Experience with API design using Swagger, OpenAPI, or equivalent tools.

• Knowledge of gRPC or equivalent RPC protocols.

• Experience with Docker and Kubernetes for containerized deployments.

• Familiarity with cloud platforms (GCP preferred, AWS/Azure optional).

• Hands-on experience with Infrastructure as Code tools like Terraform or Ansible.

• Knowledge of CI/CD frameworks and continuous delivery practices.

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee’s impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

XML job scraping automation by YubHub

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time.

Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role

As a Commercial Account Executive, you’ll own the entire sales process from start to finish. You’ll work closely with Sales Managers and Sales Engineers to turn a small-business prospect into an active Dialpad client.

In addition, you’ll help businesses solve complex communication problems felt by everyone around the world.

Dialpad’s Account Executive, Commercial will solve tangible client obstacles by redefining their understanding of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell.

In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

Dialpad’s Commercial Sales team plays an essential role in achieving corporate business objectives.

This team collaborates closely with Sales Engineers, Sales Managers, and their peers to constantly improve the efficiency and effectiveness of the entire sales process.

This hybrid role reports to our Commercial Sales Manager and is based in our Tempe, AZ office.

What You’ll Do

• Own the entire sales process, including working leads and generating pipeline.

• Build talk tracks to align with specific client use cases.

• Have weekly 1:1s with your Manager consisting of coaching, key deal reviews, forecasts, and career roadmap discussions.

Skills You’ll Bring

• 1-2+ years of sales experience in an ever-changing environment.

• Experience with Salesforce, Outreach, Clari & Highspot.

• Preferred expertise in SaaS Sales.

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee’s impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

XML job scraping automation by YubHub

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role

As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue.

Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute a sales strategy for their book of business.

They will be responsible for meeting or exceeding sales and revenue goals and objectives, managing overall customer relationships, and ensuring customer satisfaction.

The CAE is ultimately responsible for ensuring our customers continually realise the value of their accounts, driving positive outcomes for both the customer and Dialpad.

This position reports to our Sales Manager and has the opportunity to be based in our Denver Office.

What you’ll do

• Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish.

You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.

• Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.

• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans,aligning our product suite with their goals.

• Generate a pipeline and drive an efficient sales process.

• Achieve or exceed quarterly revenue goals.

• Serve as a Dialpad expert, becoming a trusted advisor and resource for your customers.

• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program.

Become an advocate for the customer to return to Dialpad.

Skills you’ll bring

• 3-5+ years of experience in a closing sales role.

Previous Mid-Market experience preferred.

• Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.

• Ability to communicate, present, and influence key stakeholders and decision-makers.

• Experience with solution-selling techniques such as SPICED and/or MEDDICC.

• Experience providing timely and accurate forecasts to sales leadership.

• Excellent time management skills with the ability to track numerous details.

• Willingness to travel to customer locations or events as needed.

• SaaS sales background required, with bonus points for UCaaS/CCaaS.

• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

Why Join Dialpad

Work at the center of the AI transformation in business communications

Build and ship agentic AI products that are redefining how companies operate

Join a team where AI amplifies every employee’s impact

Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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As a Client Account Executive, Enterprise, you will be responsible for providing best-in-class account management across a portfolio of existing Dialpad customers while growing year-over-year revenue.

Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings. The CAE will develop and execute a sales strategy for their book of business.

Responsibilities

• Focused on a portfolio of customers, the Enterprise CAE will own the sales process from start to finish.
• Work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
• Create an account plan for how you will achieve your quarterly goals.
• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans.
• Work leads and generate pipeline.
• Achieve or exceed quarterly revenue goals.
• Serve as a Dialpad expert and become a trusted advisor and resource for your customers.
• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program.

Become an advocate for the customer back to Dialpad.

Requirements

• 7+ years of sales experience in an ever-changing environment.
• UCaaS / CCaaS experience strongly preferred.
• Proven success in meeting and exceeding revenue targets with either a New Business or Client Sales background.
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience providing timely and accurate forecasts to sales leadership.
• Excellent time management and organizational skills with the ability to track complex details.
• Experienced with CRM software (e.g., Salesforce) and G Suite tools (Google Sheets).

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

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You will collaborate cross-functionally with Product, Sales, Marketing, and Finance to drive alignment around our strategies and own the ongoing refinement and optimization of those strategies to support short- and long-term business objectives.

As an individual contributor, you will work with teams across the organization to troubleshoot pricing inconsistencies and identify opportunities for operational improvement.

This position reports to our VP of Product Management and has the opportunity to be based in our San Ramon Office with a hybrid schedule.

Key Responsibilities:

• Lead the development of pricing and packaging strategies, incorporating willingness to pay, product strategy, competitive differentiation, and financial analysis to ensure our pricing models maximize customer value and optimize revenue.

• Drive alignment and lead the operationalization of your strategies across Product, Sales, Marketing, and Finance.

• Analyze sales, customer, product, and financial data to identify opportunities, design and test those hypotheses, and foster a culture of fact-based decision-making.

• Partner with Product to understand product strategy and roadmap, supporting the product requirements process with market research and pricing and packaging considerations.

• Partner with Sales to understand the sales motion, customer feedback, and value-based buying decisions to reduce friction in the sales process.

• Monitor and measure pricing strategies to evaluate growth, uncover friction, and refine strategies over time, identifying opportunities to improve current processes and infrastructure.

• Create and manage systems and processes that enable analytics of list, discounting, and “street” pricing trends, including the expected mix of direct and channel (sell-with and sell-through) sales.

• Determine pricing in the company’s sell currencies, including policy for how these international prices are adjusted for local market dynamics and foreign exchange fluctuations.

• Study potential price elasticity, including cross-price elasticity within the company’s product portfolio and versus the company’s competitors.

• Perform periodic deep analysis of competitive pricing and determine how to best optimize the company’s pricing programs to maximize street price and gross margin for Dialpad.

• Develop strategies and agreement constructs that help us address customers’ unique requirements and win agreements at the right price and at scale.

• Work with various cross-functional teams to assess, define, optimize, and scale pricing opportunities for existing and new markets.

Requirements:

• 10+ years of experience as a pricing leader at a cloud software company or top-tier consulting firm with a focus on pricing engagements.

• Experience at a fast-growth, emerging cloud software company where you were responsible for creating and maintaining pricing optimization programs.

• Deep understanding of pricing governance, sales negotiation, and monetization strategies.

• Experience at a large, public cloud software company.

• An entrepreneurial mindset to guide best-in-class pricing practices across the company.

• A proactive influencer who can seek out new opportunities, drive projects, navigate ambiguity, and develop creative solutions with minimal guidance.

• Ability to collaborate and influence across different teams in the organization.

• Bachelor of Science, Bachelor of Administration, or equivalent. An advanced degree (e.g., MBA) is a plus, but not required.

Why Join Dialpad:

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee’s impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

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This role requires a strong blend of leadership, commercial acumen, and customer-centric thinking in a high-growth SaaS environment. You will serve as a key voice of the customer within Dialpad, partnering cross-functionally to ensure our solutions meet the evolving needs of the Japanese market.

Key responsibilities include:

• Building, managing, and mentoring a high-performing team of Customer Success Managers across Japan and APAC
• Acting as the executive leader responsible for customer satisfaction and retention, building and maintaining strong relationships with key stakeholders across customer organizations
• Partnering with customers to understand their business goals and drive measurable outcomes, identifying and executing on opportunities for expansion and increased adoption
• Collaborating with Sales, Marketing, Product, and Engineering teams to deliver a seamless customer experience and influence product direction based on market feedback

You will be a key driver of customer success, working closely with customers to maximize the value of the Dialpad platform and proactively identifying opportunities to expand use cases and deepen engagement.

If you're a results-driven leader with a passion for customer success, we'd love to hear from you!

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Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

As a leading business communications platform, we're now leading the shift to Agentic AI: intelligent agents that don't just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn't just a feature; it's how our teams do their best work every day. We put powerful AI tools in every employee's hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we've built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role

As an AI Productivity Analyst, you'll own a critical role in scouting, evaluating, testing, and piloting third-party AI tools to unlock significant productivity gains across Dialpad. You'll work closely with the Head of AI Transformation and functional leads from Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks and identify AI solutions.

Responsibilities

• Partner with functional leads in Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks.

• Research, shortlist, and demo external GenAI & ML products that can automate or accelerate those workflows.

• Design and run structured experiments (PoCs, A/B tests, pilot roll-outs) to quantify productivity impact and user adoption.

• Develop and present ROI models, providing actionable recommendations to senior leadership.

• Support implementation (including light configuration, prompt engineering, and user training) of selected solutions.

• Track business unit KPIs and OKRs post-deployment; iterate with partners and vendors to hit or exceed the 20% productivity target.

Skills You'll Bring

• Bachelor's degree in Computer Science or comparable technical degree, with a minor or demonstrated interest in Business Analytics, Data Science, (applied) AI, or related fields.

• 1-2 years of relevant experience.

• Demonstrated hands-on fluency with GenAI tools (e.g., Gemini, ChatGPT, Claude, Grok, etc.) in personal or academic projects.

• Solid understanding of AI technologies, machine learning concepts, and their applications in business settings.

• Analytical mindset: able to design experiments, interpret metrics, and separate signals from noise.

• Clear, concise communicator comfortable distilling technical findings for non-technical stakeholders.

• Curiosity, bias for action, and ownership mentality in a fast-moving, ambiguous environment.

• Nice-to-have: experience with SaaS integrations (Zapier, APIs) or low-code automation platforms.

• Solid foundation in Python or SQL; familiarity with data-viz dashboards (Tableau, etc.).

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee's impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn't meet every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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We're looking for someone who is intensely curious and holds themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Responsibilities:

• Contribute to the architecture of the billing platform to help it scale and support rapid growth in the Dialpad customer base.
• Build reusable, well-defined APIs that are consumed in product code.
• Monitor for performance and accuracy of how we bill our customers.
• Build automated tools to enable our customers and support teams to perform self-service billing operations.
• Collaborate and cooperate with other engineers and product managers in design and code reviews, and translate business requirements into pragmatic technical solutions while discussing and navigating tradeoffs.
• Identify classes of problems across the system and come up with solutions in the form of a long-term engineering roadmap.
• Mentor new hires to help the team grow.

Requirements:

• Inquisitiveness and a background with critical stable systems of scale.
• Experienced with real-time debugging and outages, and have built backend data models that have high performance requirements.
• Bachelor's degree in Computer Science or equivalent practical experience.
• Demonstrated experience with 2+ large production backend systems at scale: designing, building, launching, and maintaining.
• Deep experience with cloud-deployed solutions.
• Strong backend programming experience whether with Python, Java, C#, Node.js, Ruby, etc.
• Experience designing backends based on microservices architecture.

XML job scraping automation by YubHub

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn't just a feature; it's how our teams do their best work every day. We put powerful AI tools in every employee's hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we've built the platform that turns those conversations into insight and action, for our customers and ourselves.

Your role

The Revenue Operations Manager – Channel & International oversees operational rigor across partner-led and geographically distributed revenue motions. This role ensures consistency in forecasting, clarity in attribution, and alignment across regions. This is a revenue execution role,not reporting support or an embedded business partner. This position reports to our VP of Revenue Operations and has the opportunity to be based in our Austin or Tempe offices.

Responsibilities

• Define and enforce opportunity stage entry and exit criteria.
• Establish deal inspection frameworks by segment and deal size.
• Identify and eliminate poorly qualified pipeline, stalled or aging deals, inflated close dates and optimistic forecasts.
• Create clear standards for when deals advance, reset, or exit the pipeline.
• Own forecast methodology and call discipline across segments.
• Standardize forecast categories (Commit, Best Case, Pipeline, etc.).
• Lead or co-lead weekly forecast calls with Sales leadership.
• Track and surface forecast bias, slippage patterns, and risk signals.
• Improve forecast accuracy, confidence, and consistency over time.
• Design and run pipeline councils by segment.
• Ensure pipeline reviews are forward-looking, decision-oriented, and action-driven.
• Equip Sales leaders with consistent inspection views that drive accountability.
• Make pipeline hygiene a management habit, not a Rev Ops cleanup task.
• Partner closely with Revenue Intelligence & Analytics, Systems and Data teams.
• Translate execution issues into process improvements, system enforcement, and clear operating guidance.
• Provide structured feedback into GTM strategy and planning.
• Define and own the core pipeline and forecast KPIs.
• Hold the organization accountable for stage-to-stage conversion, deal aging, forecast accuracy.
• Ensure leaders understand why deals slip , not just that they did.
• Monitor partner-sourced pipeline integrity.
• Ensure accurate attribution and pipeline hygiene.
• Support forecast validation for partner-led deals.
• Monitor territory and partner coverage sufficiency. Flag structural gaps impacting growth.

Skills you’ll bring

• 7–10 years of total professional experience.
• 4–6+ years in Sales Operations, Revenue Operations, or GTM Strategy.
• Experience supporting Direct Sales Teams and/or Channel organizations.
• SaaS experience strongly preferred.
• Strong analytical mindset with the ability to turn data into decisions.
• Comfortable working with ambiguity and building structure where none exists.
• Excellent executive communication , written, verbal, and storytelling.
• Ability to influence senior stakeholders without formal authority.
• High ownership mentality: you see problems and fix them.
• Detail-oriented but able to zoom out to the bigger picture.
• Strong experience with Salesforce, Tableau, Outreach, Clay, Scratchpad, and ZoomInfo.
• Familiarity working alongside tools like Anaplan, routing platforms (Leandata), or forecasting tools (Clari).
• Ability to partner effectively with Business systems and analytics teams.

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

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You'll serve as the Sr. Marketing Manager for the Japan business, partnering closely with Sales leadership to localize and execute go-to-market strategies that accelerate growth in the region. This role reports to the RVP, Japan Sales and works in close alignment with Global Marketing leadership.

Key responsibilities include:

• Owning and executing the Japan marketing strategy, aligned with global priorities and localized for the Japanese market.
• Driving pipeline and revenue growth through a balanced mix of demand generation, brand, lifecycle, and field marketing initiatives.
• Leading the strategy and execution of onsite events, such as executive roundtables and large-scale conferences for 300+ attendees.
• Driving competitive market intelligence by performing deep-dive analyses against key players in the industry.
• Overseeing the planning, execution, and optimization of all customer acquisition campaigns across digital and offline channels, including SEM, Paid Social, Display, Online Video, CTV, Audio, Events, and Partnerships.

You'll partner with Global Marketing to localize paid acquisition strategies, messaging, and creative for Japan. You'll also build and scale Affiliate, CPL, and review site programs, ensuring strong performance and compliance with local market norms.

Collaboration with Sales and Marketing Operations is key to designing and executing ABM programs targeting strategic accounts. You'll also partner with Global Web and SEO teams to manage Japan domains and optimize localized SEO and content strategies.

Local brand-building efforts, including messaging, positioning, PR, and market awareness initiatives, are also part of your responsibilities. You'll work cross-functionally with Product Marketing, Content, Creative, and Revenue teams to test messaging, refine positioning, and strengthen Dialpad's presence in Japan.

You'll own the Japan marketing budget, ensuring efficient allocation of spend to maximize ROI, pipeline contribution, and revenue impact. You'll set clear objectives, KPIs, and forecasts across channels; regularly report on performance and business impact to regional and global stakeholders.

Finally, you'll manage external agencies, vendors, and partners as needed to support growth goals. Building, mentoring, and developing a high-performing local marketing team as the business scales is also a key responsibility.

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About Dialpad

Dialpad is the AI-native business communications platform that unifies calling, messaging, meetings, and contact center on a single platform. With over 70,000 companies worldwide relying on Dialpad, we're leading the shift to Agentic AI: intelligent agents that automate workflows, resolve customer issues, and accelerate revenue in real-time.

Your Role

As a Salesforce Technical Administrator, you'll own the administration, configuration, and day-to-day reliability of our Salesforce CRM environment, including key CPQ and sales support workflows. You'll work closely with Salesforce Engineers, Systems Analysts, developers, and internal stakeholders to deliver scalable functionality, troubleshoot platform issues, and improve the systems that support our global Sales teams.

Responsibilities

• Own advanced Salesforce administration and configuration across page layouts, fields, objects, validation rules, permissions, and sharing models.
• Build and enhance automation using Record-Triggered Flows, Screen Flows, and Autolaunched Flows to streamline business processes.
• Support Salesforce CPQ administration, including pricing waterfall logic, price rules, product rules, and advanced approvals.
• Troubleshoot issues across configuration, CPQ, integrations, pricing, quoting, and data quality to keep the platform running at speed and with accuracy.
• Resolve production issues and support cases within defined SLAs using structured incident management practices.
• Partner with developers on more complex requirements and contribute basic Apex, LWC, Visualforce, and SOQL-based solutions for minor enhancements and troubleshooting.
• Support deployments and release activities using tools such as Copado, including migrating configuration and minor code changes through agile sprint cycles.
• Maintain strong platform documentation, capture recurring issues and solutions, and apply Salesforce best practices for scalability and maintainability.

Requirements

• A bachelor's degree in a technical discipline or equivalent professional experience.
• 4+ years of Salesforce administration and support experience in a complex, integrated enterprise environment.
• Salesforce Administration expertise in Sales Cloud, including strong experience with configuration, Flows, and the Salesforce security model.
• Hands-on knowledge of Salesforce CPQ processes and the ability to support pricing and quoting operations end-to-end.
• Working knowledge of Salesforce development concepts such as Apex, LWC, Visualforce, and SOQL, along with experience operating in agile delivery environments.
• Experience with Salesforce data management, including migrations, retention, data quality, and issue resolution in integrated enterprise systems.
• Familiarity with tools such as Outreach, Marketo, Git, Workrails, Jira, and Copado.
• Strong analytical, problem-solving, and communication skills, with the ability to manage a high volume of requests across stakeholders with different levels of technical expertise.

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee's impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn't meet every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

As a Regional Partner Manager at Dialpad, you will be responsible for recruiting, onboarding, and managing telecom partners, technology consultants, VARs, and TSDs focused on next-generation business communications. You will work closely with Sales and Marketing to manage the regional channel pipeline and go-to-market activities that generate incremental revenue for Dialpad.

Responsibilities

• Manage existing partners and recruit new regional partnerships to drive indirect sales in your designated territory.
• Become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train, and capture mindshare with our partners.
• Work closely with partners and our sales team to source new business opportunities and achieve revenue goals.

Requirements

• 3-5+ years of Channel Account Management experience onboarding channel partners for a software company in the enterprise software space.
• Recent experience working for an emerging tech company.
• In-depth knowledge and experience with recruiting partners, value-added resellers, and Master/Sub Agencies.
• Has met and/or exceeded their own direct sales goals.
• Must show proven methodology to prospect and build pipeline.
• Proven track record of sustained overperformance against sales quotas and pipeline goals.

Why Join Dialpad

• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products that are redefining how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary, comprehensive benefits, and real opportunities for growth.

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Key responsibilities include:

• Design, develop, and deploy high-quality features across Dialpad's web and desktop-native applications.
• Write clean, modular, and maintainable code using best practices along with unit & integration tests.
• Participate in code reviews to ensure code quality, maintainability, and scalability.
• Ensure that features are shipped on time and with the highest quality.
• Participate in a rotating team on-call schedule to quickly diagnose and resolve critical issues, ensuring a seamless customer experience.
• Collaborate with cross-functional teams to build and use common components and practices across Dialpad products.
• Mentor junior engineers and help them grow their skills and expertise.

Requirements include:

• 5+ years of professional experience in Full-Stack Software Engineering.
• Strong experience with Python, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP, or other cloud infrastructures, etc.
• Practical experience designing, deploying, and optimizing solutions leveraging serverless computing, microservices, and event-driven architectures.
• Proficiency with both SQL and NoSQL databases.
• Experience with building reusable and modular components for both frontend and backend.
• Experience with mentoring junior engineers and helping them grow their skills.
• Experience with RESTful APIs and GraphQL schemas.
• Bachelor's degree in Computer Science or equivalent practical experience.
• Proven ability to design, build, launch, and maintain at least two large-scale production systems.
• Experience with Agile development methodologies.
• Strong debugging and troubleshooting skills.
• Strong communication and collaboration skills.

XML job scraping automation by YubHub

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time.

Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

About the team

Dialpad’s Salesforce Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad's products with external services, in particular Salesforce.

Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specialising in Full-Stack Engineering, Data Engineering, Data Science, and Telephony.

Additionally, the integrations team collaborates closely with Dialpad’s Agentic AI organisation to help expand the ecosystem powering Dialpad’s AI agents.

Your role

As an Engineering Manager of the Salesforce Integrations team, you will lead a team of 6+ mid-senior full-stack engineers based in London & India.

Your role will involve closely collaborating with other engineering managers & teams also focusing on integrations to achieve alignment & efficiency whilst delivering multiple simultaneous projects with cross-functional stakeholders.

Although this is primarily a leadership position, given the current team size technical IC tasks will also be performed including system design, architecture & code reviews & AI-driven development.

This team is expected to grow in both size, scope & impact with strong potential for additional career opportunities & responsibilities.

This position reports to our Director of Engineering who is based in Canada.

Candidates are expected to be flexible with their working hours, ensuring overlap with IST and PST timezones for team meetings, discussions & escalations.

What you’ll do

• You’ll have direct reports ranging from mid-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.

• Help to define a 1-3 year roadmap & vision for the Salesforce integrations team

• Consistently work with your direct reports to support their career growth

• Assist in evaluating technical design & architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs

• Work with geographically distributed peers including engineering managers, technical leaders, product managers, designers, support engineers and other stakeholders in order to align on engineering-wide priorities

• Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution

• Drive effective engineering processes and policies

• Scale the team by recruiting candidates from diverse backgrounds

• Get hands-on when necessary and assist with technical implementations

• Assist with emerging Agentic AI technologies & initiatives

• Use AI coding tools for active development, reviews, testing, etc.

What we’re looking for

• 3+ years experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects

• 10+ years professional experience as an engineer or engineering leader

• Experience with the development of integrations & APIs

• Hiring & interviewing skills

• Onboarding & mentorship experience

• Agentic AI experience

• Proficiency with ETL data pipelines

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee’s impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

XML job scraping automation by YubHub

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time.

Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

The Role

As a Senior SDET, you are a strong software engineer with deep expertise in test automation and quality engineering. You design and own scalable test frameworks, drive quality strategy for your domain, and proactively identify risk in complex, cloud-native systems.

This position requires a hybrid work arrangement, with three days in the office. The role reports to the Manager of Quality Assurance, who is located in Bangalore.

This role is hands-on, technical, and impact-driven, with clear expectations around ownership, influence, and mentorship.

What You’ll Do

• Design, develop, and maintain scalable automated testing frameworks for APIs, microservices, and web integrations.

• Perform deep-dive testing of the Connect platform, with a strong focus on asynchronous workflows, data consistency, resiliency, and latency.

• Own and evolve quality gates within the CI/CD pipeline, ensuring fast, actionable feedback on every pull request.

• Plan and execute functional, regression, and end-to-end test coverage across UI, API, and database layers.

• Build internal tools and utilities to help reproduce, debug, and isolate complex production issues.

• Set up, execute, and continuously improve automated test suites; derive meaningful quality KPIs and clearly communicate results.

• Provide detailed failure analysis to enable rapid diagnosis and resolution of product or test defects.

• Design and execute load, stress, and performance tests across services and critical user workflows.

• Participate actively in architecture and design reviews, advocating for testability and appropriate test hooks.

• Define and execute comprehensive test strategies aligned with product and platform goals.

• Write clean, reliable, and maintainable code, solving complex problems with scalable solutions.

• Mentor junior and mid-level engineers, while staying current on modern testing and software development best practices.

What You’ll Bring

• 6+ years of professional software development experience, with strong emphasis on test automation for large-scale systems.

• Strong coding skills in Python, Java, or JavaScript.

• Proven experience designing test frameworks, test strategies, and reviewing system designs.

• Solid understanding of testing methodologies: regression, integration, end-to-end, load, and performance testing.

• Hands-on experience with API and integration testing; strong knowledge of RESTful services.

• Experience working in cloud-native, distributed environments.

• Experience building and maintaining CI/CD pipelines using Jenkins and GitHub.

• Strong written and verbal communication skills; comfortable collaborating across teams and geographies.

• Demonstrated ownership, proactive problem-solving, and ability to operate independently.

Technologies Utilised

• GCP: App Engine (GAE), Kubernetes (GKE), Compute Engine (GCE)

• Languages & Tools: Python, Vue, Git, GitHub, Jira

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee’s impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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This position reports to the Sr. Manager, Global Talent Acquisition, and has the opportunity to be based in our Buenos Aires, Argentina office. This is a 6-month contract with immediate joining.

Key responsibilities include:

• Managing the full-cycle recruiting process, ensuring a seamless, consistent, and highly positive candidate experience across Argentina, Canada & the US.
• Becoming a strong talent advisor by developing deep relationships with candidates, hiring managers, teams, and global stakeholders.
• Innovating on ways to build a talent pipeline, identify creative sourcing techniques, and recruit in a variety of venues to construct balanced and inclusive teams.
• Championing an exceptional candidate and hiring manager experience focused on a high-touch, warm, engaging, and meaningful connection during the recruitment journey.
• Sourcing, screening, and assessing talent that leads to offers, negotiation, and closing.
• Partnering closely with management and other global Talent Acquisition Partners to attract talent that supports global lines of business.
• Accelerating candidate engagement and improving the candidate experience throughout the entire hiring process with consistent high-touch communication.
• Identifying innovative and creative sourcing techniques that deliver strong results.

The ideal candidate will have:

• A BA/BS degree or equivalent practical experience.
• 7+ years of recruiting experience in the areas of Engineering, Product, and Design for a high-growth technology company.
• Experience recruiting for different regions: NAM & LATAM (must), EMEA (nice to have).
• Previous experience working in a SaaS company.
• Experience partnering with and influencing senior hiring managers and executives throughout the recruiting cycle.
• Excellent verbal and written communication skills (both Spanish & English) with an emphasis on tact and diplomacy.
• Strong work ethic, integrity, and personal accountability.
• Proven experience negotiating and closing complex compensation packages.
• Demonstrated ability to thrive in a fast-paced, dynamic environment, effectively prioritizing multiple tasks and managing time efficiently.
• Self-starter with a track record of building strong, productive relationships.
• Solid understanding of sales terminology, compensation structures, techniques, and methodologies is highly preferred.
• Familiarity with Greenhouse is a plus.

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While traditional NLP focuses on analyzing static text, your work will center on real-time, multimodal systems that can listen, reason, and take action during live customer interactions.

A major focus of the team is advancing DialpadGPT, our proprietary LLM, specifically optimizing it to drive orchestrated agentic workflows and handle complex task execution.

Beyond the technical skills, we are a team that values collaboration, continuous learning, and the application of diverse perspectives to solve complex problems.

Collaboration will be key as you work alongside our engineering, design, and product teams to build groundbreaking agentic applications.

If you're passionate about agentic and multimodal AI and contributing to a team that's changing the face of business communications, you'll find yourself right at home with us.

This position reports to the Senior Manager of the NLP team and has the opportunity to be based in Vancouver, BC.

Key responsibilities include:

• Research and develop state-of-the-art algorithms for autonomous voice agents, specifically focusing on real-time speech processing and reasoning loops.

• Advance DialpadGPT: Design and execute distributed training strategies to optimize our proprietary LLMs for agentic behaviors, including precise tool use, instruction following, and latency-constrained generation.

• Conduct rigorous evaluation and monitoring of model performances and troubleshoot issues with a keen understanding of resultant business impacts.

• Design and implement orchestration layers that effectively chain LLMs with external tools and APIs to solve complex customer problems autonomously.

• Work with large-scale multimodal datasets (text, audio) to improve model robustness and alignment.

• Collaborate with engineering, product, and design teams to deploy scalable, low-latency models and algorithms in production.

• Submit papers to top-tier academic conferences (ACL, EMNLP, NeurIPS) and contribute to the team’s research culture.

To succeed in this role, you'll need:

• A Master’s or PhD degree in Computer Science, Machine Learning, Computational Linguistics, or a related quantitative field.

• 2+ years of industry experience in Machine Learning/NLP for Master’s degree holders, or 1+ years for PhD holders.

• Deep understanding of LLMs: Demonstrated experience with training, fine-tuning (PEFT/LoRA), and alignment techniques (RLHF/DPO) for specific domains or tasks.

• Experience with Agentic Systems: Familiarity with building autonomous agents, including concepts like tool use, function calling, reasoning chains (CoT), and memory management.

• Strong proficiency in Python and PyTorch, with the ability to write clean, production-ready research code.

• Research Track Record: A history of publishing in top-tier conferences (ACL, EMNLP, NeurIPS, ICASSP) is highly valued.

• Multimodal Awareness: Familiarity with speech technologies (ASR, TTS) or processing real-time audio streams is a strong plus.

• Ability to bridge the gap between research and product, translating complex technical concepts into business value.

• Familiarity with version control tools like Git for collaborative projects.

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You'll have a real voice on the team and own the entire deployment process for your customers, playing a crucial role in setting them up for long-term success. From the initial call to the final steps, you'll guide customers through our proven Dialpad deployment methodology, managing every aspect and coordinating with technical experts as needed.

This role is vital for educating and onboarding customers on Dialpad products, all while expertly navigating the relationships between our partners and our shared customers. You'll collaborate closely with our Sales, Customer Success, and Support teams to directly contribute to our customers' success and retention.

Key responsibilities include:

• Taking full ownership of customer deployment projects, ensuring the successful implementation of all Dialpad products and features.
• Applying the Dialpad deployment methodology and leveraging various tools to seamlessly onboard our customers.
• Managing changes to the deployment scope and schedule, identifying potential risks and implementing mitigation strategies.
• Cultivating and maintaining strong relationships with the customer and all key stakeholders, ensuring clear communication and alignment throughout the project lifecycle.
• Creating and maintaining thorough project documentation, ensuring all project details, decisions, and progress are accurately recorded.
• Meeting regularly with customers to verify and track all project requirements, ensuring a clear understanding of deliverables.
• Partnering with Dialpad Solution Architects to form a dedicated deployment team focused on excellent customer success and project delivery.
• Utilizing various cloud platforms and tools (e.g., Salesforce, PSA tools) to manage, track, and monitor your projects and customer health.
• Ensuring that all projects are delivered on time and within scope, meeting established success criteria.
• Conducting admin training sessions for customers, assisting with configuring integrations, supporting device provisioning, and troubleshooting complex issues as needed.
• Monitoring and reporting regularly on the status of your projects to your manager and the leadership team, escalating issues as needed.
• Addressing and resolving customer escalations and risks on active projects, ensuring quick resolutions and high customer satisfaction.
• Ensuring seamless and successful project handoffs to our Customer Success and Support teams.

To succeed in this role, you'll need:

• A Bachelor's Degree (preferred).
• 3-5 years of project management experience, ideally in a customer-facing role.
• Prior experience working with project-tracking platforms.
• A keen eye for thorough and detailed project hygiene, including tracking hours and project tasks.
• Ability to lead project meetings, effectively hold customers accountable, and manage multiple simultaneous customer projects.
• Proficiency with G-Suite, Salesforce, Jira, and other cloud platforms.
• Strong digital communication skills, with an emphasis on visual and verbal clarity during remote interactions.
• Ability to work cross-functionally and collaborate effectively with Support, Customer Success, Marketing, Product, Channel Partner Managers, and other teams when needed.

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As a Senior Software Engineer, you will own significant features end-to-end, tackle technical hurdles, and enrich the team through your engineering experience, including mentorship of junior engineers.

You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross-functional team, including working closely with Product Managers to advocate for technical initiatives for the team.

This position reports to our Engineering Manager, who is based in London, and is looking for someone to join the team in our London office.

Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week.

Responsibilities:

• Develop and maintain Dialpad's web & desktop applications using modern technologies.

• Write clear and complete architectural design documents that other team members can easily understand.

• Provide estimates on technical resources and requirements necessary to plan and begin projects.

• Develop and maintain the WFM web application and services using modern technologies.

• Write clean, modular, and maintainable code using best practices along with unit tests.

• Participate in code reviews to ensure code quality, maintainability, and scalability.

• Ensure that features are shipped on time and with the highest quality.

• Take on-call activities to support and resolve issues arising from QA and customers.

• Be responsible for deploying new releases on a weekly release cadence.

• Collaborate with cross-functional teams to build and use standard components and practices across Dialpad products.

• Mentor junior engineers and help them grow their skills and expertise.

Requirements:

• 8+ years of experience in software engineering.

• Strong experience with Python/TypeScript or other languages, Vue/React, Node.js, HTML, CSS, JavaScript, GraphQL, and cloud infrastructures [Google Cloud Platform is a plus].

• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.

• Experience with databases, SQL/NoSQL.

• Experience with building reusable and modular components, both frontend and backend.

• Experience with mentoring junior engineers and helping them grow their skills.

• Experience with highly agile and iterative development processes.

• Strong debugging and troubleshooting skills.

• Strong communication and collaboration skills.

Why Join Dialpad:

• Work at the center of the AI transformation in business communications.

• Build and ship agentic AI products that are redefining how companies operate.

• Join a team where AI amplifies every employee’s impact.

• Competitive salary, comprehensive benefits, and real opportunities for growth.

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Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

As an Account Executive, Commercial, you'll own the complete sales process from start to finish. You'll work closely with Sales Managers and Sales Engineers to take a small business prospect to an active Dialpad client. In addition, you'll help businesses solve complex communication problems felt by everyone around the world.

Dialpad's Account Executive, Commercial, will solve tangible client obstacles by redefining their definition of what's possible through the implementation of Dialpad Talk, Contact Center, and/or Sell.

In this role, you'll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

Dialpad's Commercial Sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with Sales Engineers, Sales Managers, Channel Partners, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

This is a hybrid role where the candidate is expected to be in our Sydney office three days per week and reports to our Head of Sales ANZ.

Responsibilities

• Own the entire sales process, including working leads and generating pipeline

• Build talk tracks to align with specific client use cases

• Build strategic outbounding campaigns and sequencing to source your own opportunities

• Have weekly 1:1s with your Manager consisting of coaching, key deal reviews, forecasts, and career roadmap

Skills

• 1-2 years of professional closing sales experience in an ever-changing environment

• Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders

• Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)

• Experience in Salesforce preferred

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee's impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

Benefits

• Competitive salary

• Comprehensive benefits

• Real opportunities for growth

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee's impact

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Key responsibilities include:

• Facilitating onboarding deployment for new customers and products purchased
• Hosting end-user and admin training sessions for customers to educate them on Dialpad products and assist with change management
• Providing detailed walkthroughs and training new customers with implementation and portal setup
• Delivering quality onboarding in a timely manner by analyzing needs, collaborating with others, and resolving customer issues through discovery and replication
• Driving customers to implement best practices
• Clearly communicating product configuration setup requirements and expectations with customers
• Acting as the customer's escalation point for any onboarding-related issues
• Working on ad-hoc tasks as necessary

To succeed in this role, you will bring:

• At least 2-3 years of working experience in Customer Onboarding, Software Implementation, and Account Management
• At least 1 year of experience configuring, updating, and supporting VOIP solutions
• Preferably with experience in chat, handling multiple windows
• Excellent English communication skills
• Strong customer service orientation
• Ability to work independently with minimal management guidelines
• Organized, detail-oriented, and self-motivated
• Able to work US core hours while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions
• Experience with telecommunication or SaaS providers required
• Excellent internet connectivity required

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We have several research themes, including developing multi-modal, real-time agentic systems that can listen, reason, and take action during live customer interactions. We are also developing real-time knowledge retrieval models to power live coaching features for customer support and sales agents.

Beyond the technical skills, we are a team that values collaboration, continuous learning, and the application of diverse perspectives to solve complex problems. Collaboration will be key as you work alongside our engineering, design, and product teams to build groundbreaking applications.

If you're passionate about language, AI, and contributing to a team that's changing the face of business communications, you'll find yourself right at home with us.

This position reports to the Manager of the NLP team and has the opportunity to be based in our Kitchener, ON, office.

Key responsibilities include:

• Developing, implementing, and refining state-of-the-art Natural Language Processing and Machine Learning algorithms for Dialpad's products.

• Conducting rigorous evaluation and monitoring of model performances and troubleshooting issues with a keen understanding of resultant business impacts.

• Managing massive textual data sets.

• Building advanced LLM-based features, including reasoning, multilingual and multimodal processing, and agents.

• Collaborating with cross-functional teams, including engineering, product, and design, to effectively deploy and scale models and algorithms in production.

• Submitting papers to top-tier academic conferences and journals and contributing to the broader scientific community by reviewing submissions.

Requirements include:

• Master's or PhD degree in Linguistics, Computational Linguistics, Computer Science, Machine Learning, or related fields.

• 2+ years of NLP industry experience for Master's degree holders or 1+ years for PhD degree holders.

• Demonstrated experience with machine learning, Python, PyTorch, and other relevant tools and technologies.

• A broad understanding of current LLM model architectures and techniques for tuning and optimizing LLMs.

• Strong problem-solving and analytical abilities, with the capacity to handle complex technical and analytical problems.

• Excellent communication and collaboration skills to effectively work in a multi-disciplinary team.

• Familiarity with version control tools like Git for collaborative projects.

For exceptional talent based in Ontario, Canada the target base salary range for this position is $145,500-$172,500 CAD.

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Key responsibilities include:

• Team Leadership: Lead, mentor, and manage a current global team of six (6) IT specialists, fostering a culture of high performance, collaboration, and continuous improvement.

• Staff Development: Conduct performance reviews, identify training opportunities, and manage career development plans for direct reports.

• Global Support Management: Oversee and coordinate all IT service delivery and support across 11 international office locations and the distributed remote workforce, ensuring consistent quality and availability of services.

• Cross-Functional Collaboration: Partner effectively with various departments (e.g., HR, Finance, Facilities/Workplace) globally to understand their IT needs, align service delivery, and support business objectives.

• Project Ownership: Take ownership of major IT projects from initiation through deployment, ensuring they are delivered on time, within budget, and meet established technical and business requirements.

• Infrastructure Management: Oversee the design, implementation, and maintenance of all corporate IT infrastructure, including networking, servers (on-premises and cloud), telecommunications, and end-user computing.

• Service Desk Operations: Ensure the efficient operation and continuous improvement of the global IT service desk, focusing on high service levels and user satisfaction.

• Technology Strategy: Develop and execute the long-term technology roadmap for corporate IT, ensuring it scales with the company's growth and remains current with industry best practices and technology innovations (e.g., AI, Agentic AI).

• Security of Corporate IT Services: Partner closely with the Security team to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data.

• Incident Response: Collaborate with the Security team in supporting threat detection and response processes within the Corporate IT environment.

• Compliance: Ensure IT infrastructure and processes adhere to relevant global regulatory and security compliance standards (e.g., ISO, SOC 2, GDPR).

• Budget Management: Prepare, manage, and track the annual operating and capital expenditure budget for Corporate IT and Security Services.

• Vendor Relations: Manage relationships and contracts with key IT vendors, service providers, and consultants, ensuring cost-effectiveness and high service quality.

The ideal candidate will have:

• 8-10 years of progressive experience in Information Technology, Infrastructure Management, or Corporate IT Security.

• 3-5 years of experience successfully managing and leading a technical team, preferably in a global environment.

• Proven experience in operating and managing security, automation technology, and automation programs, including experience in configuring, deploying, and leading:

Implementation and governance of cloud-based identity and access management (IAM) and identity provider (IdP), including Okta, Google Workspace, SSO, SAML, and SCIM across enterprise environments.

Mobile Device Management systems (MDM), such as Jamf, Kandji, Microsoft Intune.

Administration of core enterprise SaaS platforms (e.g., Google Workspace, Atlassian), including provisioning automations and integration workflows.

IT assets including endpoints, office networking, and A/V conferencing systems.

Project Management: Demonstrated ability to own and deliver complex, cross-functional IT projects (e.g., new system implementations, office build-outs, etc.).

Financial Acumen: Experience with budget planning, forecasting, and expense management.

Excellent written and verbal communication skills, with the ability to articulate complex technical issues to non-technical stakeholders.

Strong problem-solving and analytical capabilities.

Passion for solving complex problems through technology (e.g., automation, AI) to minimize manual processes and improve efficiency.

Proven ability to manage stress and ambiguity in a fast-paced, global setting.

Why Join Dialpad

Work at the center of the AI transformation in business communications

Build and ship agentic AI products that are redefining how companies operate

Join a team where AI amplifies every employee’s impact

Competitive salary, comprehensive benefits, and real opportunities for growth

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Your key responsibilities will include running weekly team meetings and 1:1s with your AEs, attending weekly leadership meetings, coaching and evaluating your team's skills, identifying any gaps, and using this knowledge to elevate their abilities to run the sales process.

Additionally, you will accurately forecast weekly, monthly, and quarterly attainment, align with cross-functional support teams, and build relationships with other leaders to ensure your team has the right resources and support to be successful.

To succeed in this role, you will need to have a BA/BS degree or equivalent practical experience, 5+ years of SaaS, UC, CX, or AI sales experience, and 2-3 years of management experience.

You will also need to be proficient in Salesforce, Outreach, LinkedIn Sales Navigator, and ZoomInfo.

In return, you will have the opportunity to work at the center of the AI transformation in business communications, build and ship agentic AI products that are redefining how companies operate, and join a team where AI amplifies every employee's impact.

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Our Customers ------------ More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

Your Role -------- As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue.

Responsibilities ---------------

• Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish.
• Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.
• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans,aligning our product suite with their goals.
• Generate pipeline and drive an efficient sales process.
• Achieve or exceed quarterly revenue goals.
• Serve as a Dialpad expert and become a trusted advisor and resource for your customers.

Requirements -----------

• 3-5+ years of experience in a closing sales role.
• Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience with solution selling techniques such as SPICED and/or MEDDICC.
• Experience providing timely and accurate forecasts to sales leadership.
• Excellent time management skills with the ability to track numerous details.
• Willingness to travel to customer locations or events as needed.
• SaaS sales background required, with bonus points for UCaaS/CCaaS.
• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

Why Join Dialpad -------------- We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

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The CAE will serve as a consultant to the client, demonstrating the value of what's possible through the implementation of additional Dialpad product suite offerings.

Key responsibilities include developing and executing a sales strategy for their book of business, meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction.

This position reports to our RVP, Client Sales, Mid-Market and is based in either our San Ramon or San Francisco office.

Key skills include 3-5+ years of experience in a closing sales role, proven success in meeting and exceeding revenue targets with either a New Business or Account Management background, ability to communicate, present, and influence key stakeholders and decision-makers, and experience with solution selling techniques such as SPICED and/or MEDDICC.

The target base salary range for this position is $79,999-$80,000.50 USD.

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Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As an Account Executive, Mid-Market, you’ll own the complete sales process from start to finish. You’ll work closely with Sales leadership and Sales Engineers to develop a medium-sized business prospect into an active Dialpad client.

In addition, you’ll help businesses solve complex communications problems felt by everyone around the world. Every business benefits from Dialpad.

Dialpad’s Mid-Market sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Dialpad’s Account Executive, Mid-Market, will solve tangible client challenges by redefining their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell.

In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

This position is based in Denver, CO, and reports to a Mid-Market Regional Vice President.

What you’ll do

• Own the entire sales process, including converting leads into a workable pipeline.

• Build strategic prospecting campaigns and sequencing to source your own opportunities.

• Manage and close complex transactions involving multiple internal and external stakeholders.

• Own your key deal reviews, forecasts, and professional career roadmap.

Skills you’ll bring

• 3-5 years of sales experience in an ever-changing environment.

• Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders.

• Preferred expertise in SaaS (including UCaaS and/or CCaaS).

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee’s impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

Partner Marketing Representatives are aligned with our external partners (technology partners, ISV partners, channel partners, integration partners), internal partners (channel marketing, business development, channel sales), and act as a hub for all marketing activity. The Partner Marketing Team is seeking a Partner Marketing Manager to support these efforts, including the execution of partner-led, customer-facing field initiatives aligned with regional sales priorities. This position reports to our Sr. Manager, Partner Marketing.

What you’ll do

• Support recruitment and lead generation of new partners through the management and execution of partner-led and regionally aligned events, email campaigns, webinars, and content creation.
• Produce impactful channel content necessary to support the channel communications strategy and outline a plan to execute. This includes leveraging/refining existing content and creating new content.
• Overseeing Market Development Fund (MDF) planning, allocation, and optimisation, ensuring funds are used effectively to drive partner performance.
• Collaborate with channel managers and regional sales teams to develop strong GTM plans and execute partner-led and customer-facing field marketing activities such as events, webinars, and in-market programmes.
• Manage the end-to-end build of marketing programmes for partner recruitment and activation, including customer-facing field programmes executed in partnership with regional sales teams, by collaborating with creative teams, product marketing, and sales teams.
• Work with internal and external teams on the scope of work, project timeline, and resources needed for the effective execution of partner marketing deliverables.
• Measure and report on the effectiveness of partner marketing programmes and activities.
• Support field execution for partner-led initiatives by coordinating regional activities, local events, and sales enablement needs.

Skills you’ll bring

• 3-5 years of related partner marketing/demand generation experience.
• Experience working in early-stage programmes where processes are loosely defined and constantly being improved.
• Channel Marketing and/or Channel Communications experience (Marketing & Communicating “to” partners).
• Familiarity and experience with B2B omni-channel/demand generation marketing tactics (e.g., website, email marketing, content marketing, PR, and events), including customer-facing and regionally executed programmes in partnership with sales teams.
• Experience working with Salesforce.
• Team-oriented, creative, adaptable, driven, and attentive to detail.
• Data-driven decision maker with experience analysing and reporting on programme results.
• Experience working in high-growth, B2B start-up environments.
• Comfortable working with remote teams located in multiple regions across the globe.
• Excellent written and oral communication skills.
• Stellar project management skills.
• Experience working in the telephony/collaboration space is a plus.

Why Join Dialpad

Work at the centre of the AI transformation in business communications

Build and ship agentic AI products that are redefining how companies operate

Join a team where AI amplifies every employee’s impact

Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training programme that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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Location: Kitchener, Canada

About Dialpad

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time.

Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day.

We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters.

And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar.

Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As the Platinum Support Team Lead, you are a hands-on senior technical expert and working lead for the Platinum queue.

You will manage your own complex case load while providing daily guidance, coaching, and escalation support to your peers.

This role is focused on workflow leadership, technical depth, and quality.

You will not have direct reports, but you will influence the success, consistency, and professional growth of the Platinum Support team through mentorship, feedback, and example.

You will report to the Manager of the Platinum Support team and partner closely with Support leadership, Product, Engineering, Technical Account Managers, and Customer Success to drive resolution and continuous improvement.

What you’ll do

• Own a queue of the most complex, high-impact Platinum and partner escalations, driving them to resolution with urgency and precision.

• Demonstrate exemplary ticket handling, communication, and documentation standards that others can model.

• Serve as the first point of escalation for Platinum agents

• Provide real-time guidance on troubleshooting strategy, next steps, and communication for challenging cases.

• When needed, assume ownership of critical or at-risk tickets to stabilise the situation and protect the customer relationship.

• Drive workflow and queue management

• Monitor Platinum queues and dashboards to ensure healthy distribution of work, SLA adherence, and consistent follow-through.

• Identify at-risk tickets (aging, repeat contacts, low-quality updates) and proactively intervene or reassign as needed.

• Help coordinate coverage for live channels (phone, chat, webform) to match demand and contractual obligations.

• Champion quality and consistency

• Review case notes, customer updates, and technical investigations for clarity, accuracy, and completeness.

• Provide targeted, actionable feedback to agents on case handling, communication quality, and escalation hygiene.

• Partner with leadership on QA frameworks and contribute examples of “gold standard” interactions.

• Lead root cause and trend analysis

• Conduct or facilitate root cause analysis (RCA) on recurring or high-severity issues impacting Platinum customers.

• Identify patterns in escalations (product gaps, process gaps, enablement gaps) and propose improvements.

• Collaborate with Product and Engineering to ensure bugs and systemic issues are clearly articulated and tracked.

• Support onboarding and ongoing development

• Act as a mentor and subject matter expert for new Platinum agents, helping them ramp quickly on Dialpad products, tools, and expectations.

• Lead or co-lead advanced trainings, TOIs, and case reviews focused on complex scenarios, best practices, and lessons learned.

• Contribute to and curate internal knowledge (runbooks, macros, playbooks) for Platinum-specific workflows.

• Own operational excellence for the Platinum experience

• Help refine and enforce Platinum playbooks around SLAs, communication cadence, escalation paths, and closure criteria.

• Partner with Support Operations on improvements to views, triggers, macros, and reporting that benefit Platinum customers.

• Provide regular, concise updates to leadership on key issues in the Platinum queue, including risks and proposed actions.

• Represent Platinum Support cross-functionally

• Collaborate with Customer Success, TAMs, Sales, and other internal stakeholders on complex customer situations.

• Advocate for Platinum customer needs in internal discussions, bringing data and clear narratives from the front lines.

• Participate in interviews for Platinum roles where appropriate, helping assess technical depth and support mindset.

Skills you’ll bring

• Required: 6+ years of experience in a senior technical support role (e.g., Tier 3, Escalation Management, Senior/Principal Engineer).

• Required: Extensive, hands-on experience in customer and partner de-escalation and managing critical technical incidents.

• Highly Desired: Prior formal or informal experience in a mentorship or team lead capacity.

• Deep technical mastery of VoIP, UCaaS, or complex SaaS products, with the ability to troubleshoot issues others cannot.

• Strong understanding of SIP, local networking (QoS, Firewalls), and packet capture analysis.

• Excellent communication and interpersonal skills, with a proven ability to mentor and develop technical talent.

• A bachelor’s degree and/or technical certification (e.g., CCNA, Network+) is preferred.

For exceptional talent based in Ontario, Canada the target base salary range for this position is $84,000-$106,500 CAD.

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee’s impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

XML job scraping automation by YubHub

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As a Senior Product Manager, you’ll lead the strategy, roadmap, and delivery of our AI-powered contact center solution, Dialpad Support.

From conception to launch, you’ll work closely with Engineering and Design to develop capabilities that shape how Dialpad’s customers provide services to their users (e.g., support, hotlines, etc.).

By collaborating with marketing, sales, and CX, you’ll drive adoption and engagement with your product, ultimately helping every business deliver world-class customer experiences.

Dialpad powers modern, cloud-based omnichannel customer engagement through agent experiences, supervisor tools, routing, analytics, and quality management, all infused with AI at the core.

Your work will help our customers realise measurable improvements in agent efficiency, customer satisfaction, and business scalability.

This position reports to our Product Management VP and has the opportunity to be based in our Austin Office.

What you’ll do

• Own product strategy and roadmap for the contact centre business line, defining what to build, when to do it, and why it matters.

• Develop a deep understanding of customer pain points and business opportunities across industries, segments, and geographies through research, data analysis, and direct engagement to inform and support your product decisions and guide prioritisation.

• Lead the ideation, design, specification, development, and release of solutions through the entire project lifecycle, leveraging strong working relationships with Engineering, Design, Marketing, and Sales.

• Maintain the quality of your product by identifying product and technical issues and actively developing and tracking solutions for a product line used by thousands of agents and supervisors every day.

• Measure your impact through quantitative and qualitative data, connecting your work to the business outcomes that customers care about most.

• Champion your product, both externally and internally, to generate excitement and ensure alignment, including customer briefings and roadmap discussions.

• Approach your role with a growth mindset and a willingness to roll up your sleeves and solve problems as they arise.

• Balance short-term customer asks with long-term platform scalability and architectural integrity.

• Monitor the competitive landscape to inform differentiation and positioning.

Skills you’ll bring

• 8+ years of experience building a B2B SaaS product.

• Strong understanding of contact centre workflows (agents, supervisors, routing, IVR, reporting, WFM, QA, or AI-driven capabilities).

• Proven ability to lead complex products with multiple stakeholders and dependencies.

• Experience working closely with engineering teams on technically sophisticated systems (APIs, real-time systems, data pipelines).

• Fluency in AI systems and a passion for applying this technology both within the Dialpad product and to improve your daily work.

• Data-driven mindset with the ability to define KPIs and make informed trade-offs.

• Excellent communication skills , able to influence without authority and clearly articulate decisions.

• Comfort operating in ambiguity and driving clarity in fast-evolving environments.

• Bachelor’s degree or equivalent practical experience.

Why Join Dialpad

Work at the centre of the AI transformation in business communications

Build and ship agentic AI products that are redefining how companies operate

Join a team where AI amplifies every employee’s impact

Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

As a Customer Success Manager, you'll be a trusted advisor to your assigned customers, increasing the value our solution delivers to their organisations. You'll be responsible for understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction.

Responsibilities

• Lead all post-sales activities for Dialpad's customers through strong relationship-building, product knowledge, planning, and execution.

• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.

• Conduct Business Reviews and status calls to align on common goals, identify growth or risk opportunities, and communicate performance metrics and insights.

• Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.

• Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution.

Skills

• Minimum 3-4 years of experience working at a SaaS company.

• Experience working with and general knowledge of Telecommunications and Contact Center space preferred.

• Experience and comfort interacting with and influencing C-level executives.

• Strong presentation, meeting facilitation, and written communication skills.

• Excellent time management and organisational skills with the ability to track numerous details and prioritise appropriately.

• Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.

• Ability to work cross-departmentally.

• Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes.

• Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.

• Willingness to travel to customer locations and team off-sites.

Why Join Dialpad

• Work at the centre of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee's impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

XML job scraping automation by YubHub

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time.

Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role

As an AI Productivity Analyst, you’ll own a critical role in scouting, evaluating, testing, and piloting third-party AI tools to unlock significant productivity gains across Dialpad.

You’ll work closely with the Head of AI Transformation and functional leads from Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks and identify AI solutions.

You’ll also help create structured experiments and pilot programs that demonstrate measurable business impact.

In addition, you’ll help bring cutting-edge AI technology into practical application, supporting implementation and tracking success to drive our internal AI transformation.

This position reports to our Head of AI Transformation and has the opportunity to be based in our San Ramon, CA, office.

What You’ll Do

• Partner with functional leads in Engineering, Design, Marketing, Customer Success, and FP&A to map high-value process bottlenecks.

• Research, shortlist, and demo external GenAI & ML products that can automate or accelerate those workflows.

• Design and run structured experiments (PoCs, A/B tests, pilot roll-outs) to quantify productivity impact and user adoption.

• Develop and present ROI models, providing actionable recommendations to senior leadership.

• Support implementation (including light configuration, prompt engineering, and user training) of selected solutions.

• Track business unit KPIs and OKRs post-deployment; iterate with partners and vendors to hit or exceed the 20% productivity target.

Skills You’ll Bring

• Bachelor’s degree in Computer Science or comparable technical degree, with a minor or demonstrated interest in Business Analytics, Data Science, (applied) AI, or related fields.

• 1-2 years of relevant experience.

• Demonstrated hands-on fluency with GenAI tools (e.g., Gemini, ChatGPT, Claude, Grok, etc.) in personal or academic projects.

• Solid understanding of AI technologies, machine learning concepts, and their applications in business settings.

• Analytical mindset: able to design experiments, interpret metrics, and separate signals from noise.

• Clear, concise communicator comfortable distilling technical findings for non-technical stakeholders.

• Curiosity, bias for action, and ownership mentality in a fast-moving, ambiguous environment.

• Nice-to-have: experience with SaaS integrations (Zapier, APIs) or low-code automation platforms.

• Solid foundation in Python or SQL; familiarity with data-viz dashboards (Tableau, etc.).

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee’s impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

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As a Product Support Engineer, you'll partner with our product and engineering teams to resolve bugs, prioritize customer requests, and document APIs and functionalities across multiple applications.

We are looking for exceptional support engineers who have the demonstrable ability to debug complex calling and meeting issues and the drive to learn and grow technically, solve challenging problems, and exceed customer expectations.

Responsibilities

• Triage, prioritize, and resolve or escalate tickets reported by Customer Support and other product development teams, such as product, engineering, and QA.

• Become the primary investigator of complex integration-related bugs.

• Own a specific production problem and/or customer request and provide active coordination between various internal teams in resolving them.

• Support engineering teams in deploying new features, hot fixes, upgrades/patches in production and staging environments, and work closely with QA and customer support teams to schedule and test.

• Develop extensive documentation for both customers and internal teams to reduce troubleshooting time and drive faster issue resolution.

• Research, analyze, and diagnose complicated technical issues by leveraging backend systems and logging.

• Lead active incident management and post-incident learnings.

• Generate detailed dashboards and reports to facilitate the product and engineering roadmaps, identifying the classes of incoming tickets and improving product quality & stability.

• Become a subject matter expert in one or more of the following areas: various products, technical stacks, deployment environments, and tools.

• Partner with engineering teams to develop robust monitoring and alert detection systems that aid in expediting issue identification.

• Monitor application performance and make recommendations to improve overall application proficiency.

• Collaborate with engineering and product teams to develop internal tools, enhance bug management workflows, and automate processes to create efficiency.

• Start leading and/or mentoring other production support engineers on a fast-growing team.

Requirements

• 5+ years of experience in supporting large-scale distributed systems, SaaS-based solutions, working with global distributed teams across multiple time zones.

• A technical background with excellent English written communication skills and empathy for software engineers and customers is vital.

• Attention to detail and a strong passion for quality – experience maintaining high-quality customer-facing software applications.

• Excellent problem solver who loves to learn and is interested in VOIP telephony, video meetings, and working with people.

• You are curious and persistent. Some issues take hours or days to pin down. You will also be self-directed and able to prioritize work so that everything that’s urgent gets done.

• Experience with, and/or an interest in learning, a broad array of frontend and backend languages & frameworks, and cloud computing technologies.

• Strong experience with Windows, MacOS platforms, and VDI environments.

• Strong experience with integrations in Real-Time Communication Platforms:

• CRM (Salesforce, Zoho, Hubspot).

• API platforms (Zapier).

• Support (Zendesk, ServiceNow).

• Collaboration (MS Teams, Slack).

• Deep understanding of networks and networking issues.

• Understanding of HTTP and SIP error codes.

• Ability to connect the dots between logs from different parts of the backend.

Our Tech Stack

• Python backend on Google App Engine / Google Cloud Platform, Vue.js frontend, Electron / PWA, real-time communications on WebRTC / SIP over HTTP, numerous integrations with third-party services.

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee’s impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

XML job scraping automation by YubHub

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer --------------- AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role -------- As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services.

You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions.

You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do ------------

• Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
• Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
• Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
• Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
• Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (
• Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
• Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
• Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
• Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
• Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
• Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
• Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring --------------

• 5+ years of experience in software engineering or SDET roles with an emphasis on software development.
• Strong programming skills in Python (preferred), Java, or JavaScript.
• Experience testing distributed, cloud-native SaaS systems and APIs.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
• Understanding of non-deterministic systems and probabilistic testing approaches.
• Experience building test frameworks and scalable automation systems.
• Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
• Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
• Strong collaboration skills with the ability to work across distributed teams and time zones.
• Bachelor’s degree in Computer Science or equivalent practical experience.

Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.

• Frontend: Vue3, React.
• AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is $150,500-$175,250 CAD.

Why Join Dialpad ---------------

• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products that are redefining how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary, comprehensive benefits, and real opportunities for growth.

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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