Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work.

How you can help make a better world of work

We're looking for a Staff Engineer to help build Culture Amp's internal facing Agent Hub, the central technical capability for designing, shipping, and governing autonomous agents across the business.

You’ll help define the architecture, engineering patterns, operating model, and guardrails that make agentic systems useful, secure, observable, and safe to run in production.

As part of this team of amazing humans,

You’ll be one of the founding members of a small high-ownership team building Culture Amp’s agentic capability from the ground up.

The Hub works as a central enablement function: setting standards, building shared capabilities, and helping teams across the business move from experimentation to governed, production-ready agents and workflows.

You will

• Play a lead role in setting the technical direction for the Agent Hub’s foundational capabilities, including agent execution, orchestration, MCP tools, identity, context and knowledge, evaluation, and operational visibility.
• Design, build, and operate autonomous agents, workflows, and integrations for internal use cases , choosing thoughtfully between deterministic automation, simple tools, single agents, and multi-agent systems.
• Build reusable MCP servers and tool patterns, including clear schemas, credential brokering, identity-aware access, per-call authorisation, and auditable interactions with systems of record.
• Shape the knowledge and context layer that grounds agents in Culture Amp’s organisation-specific information, using appropriate combinations of document retrieval, vector search, knowledge graphs, registries, and semantic models.
• Establish the engineering practices that move solutions from laptop-based experimentation to managed services: secure deployment, testing, evaluation, observability, cost awareness, reliability, and safe human escalation.
• Partner with teams across the business to identify high-value problems, shape loosely defined opportunities, and deliver solutions that people actually adopt.
• Apply and evolve Culture Amp’s agent registry, risk framework, and governance patterns so every deployed agent has clear ownership, purpose, authority, data access, and accountability.
• Raise the capability of the wider function through coaching, architecture guidance, reusable patterns, documentation, and playbooks , enabling teams to move quickly within well-designed guardrails.

You have

• Strong backend engineering skills (ideally in TypeScript and/or Python), including APIs, testing, service design, and building production systems or integrations end to end.
• Hands-on experience delivering and operating cloud-native solutions in AWS, with a strong understanding of security, identity, permissions, secrets, and reliability in production.
• Practical experience with AI agents, Claude or similar tooling, MCP or comparable integration patterns, and orchestration across single-agent, multi-agent, workflow, and human-in-the-loop systems.
• Working knowledge of agent platforms and runtime concerns such as tool permissions, identity propagation, session state, token and time budgets, retries, evaluation, tracing, cost attribution, and auditability.
• Experience designing knowledge or memory architectures, including vector or graph-based retrieval, and the judgment to choose between build, buy, configure, workflow, and agentic approaches.
• A track record of taking ambiguous, unscoped problems from discovery through to a shipped and governed solution, earning stakeholder influence through delivery.
• The ability to define platform boundaries and self-service patterns so other teams can move independently without compromising security or operational quality.

You are

• Energised by building something from zero , you’d rather define the pattern than inherit one.
• Comfortable holding ambiguity, making decisions with incomplete information, and iterating in the open rather than waiting for a perfect plan.
• A systems thinker who can move between architecture, implementation, operations, and the human behaviours needed for adoption.
• Pragmatic about hype: excited by autonomous agents, MCP, and knowledge graphs, but focused on what creates measurable value and can be operated safely at scale.
• A generous, team-first collaborator who shares context freely, lifts the people around you, and treats the Hub’s success as more important than individual credit.

Perks & Benefits

At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes:

• Equity through our Employee Share Option Program, so you can share in our long-term success
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)

XML job scraping automation by YubHub

Join us on our mission to make a better world of work.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

How you can help make a better world of work

You'll design, automate and operate the systems that let Campers work everywhere, every day. You'll own identity, endpoint management and workplace infrastructure end to end, with AWS, networking and enterprise AI as supporting areas you help keep secure, reliable and well governed. This is a hands-on engineering role, not a service-desk escalation seat: you'll build the automation that makes the environment self-sustaining, and mentor others as you go.

What you'll own

• Identity & access: Okta administration and identity lifecycle automation: Workflows, SSO, SCIM, access governance, and joiner/mover/leaver processes.
• Endpoint engineering: The Jamf Pro platform and Apple device lifecycle: zero-touch deployment, configuration management, patching, compliance and fleet health.
• Workplace automation: Reliable automation using Python, PowerShell, Terraform/CloudFormation and workflow platforms to cut manual operations and improve consistency across the SaaS estate.

What you'll do

• Cloud & network: Operate selected AWS and Meraki services, improving reliability, security, observability and documented recovery procedures.
• Enterprise AI platforms: Administer and evolve platforms such as Glean, Claude for Enterprise and Gemini including access controls, data-source permissions, integrations, usage governance, security reviews and internal adoption.
• Observability: Design monitoring, alerting and safe remediation workflows for critical services, using automation and AI-assisted operations where appropriate and properly governed.
• Escalation & support: Provide senior escalation support for complex infrastructure and workplace technology incidents, driving root-cause analysis, remediation and preventative improvements.

What you bring

Essential:

• Several years engineering or administering corporate infrastructure in a SaaS or technology-led company
• Strong Okta administration and identity lifecycle experience, including building and troubleshooting Workflows
• Strong Jamf Pro and macOS fleet-management experience
• Experience automating operational processes with Python, PowerShell, APIs, workflows or IaC
• Experience troubleshooting complex incidents and performing root-cause analysis
• Strong stakeholder communication and documentation skills
• Willing to work from the Richmond office at least two days a week
• Comfortable working with ambiguity and shifting priorities
• Dive in without being asked, but work-out-loud and share what you’ve learned along the way

Valuable:

• AWS experience: EC2, Route 53, Lambda, Fargate
• Terraform or CloudFormation
• Cisco Meraki
• Enterprise AI platform administration and governance
• Observability tooling: CloudWatch, Datadog, Splunk or PagerDuty
• Jira Service Management, Google Workspace, Slack or Atlassian administration

Perks & Benefits

At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes:

• Equity through our Employee Share Option Program, so you can share in our long-term success
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)

XML job scraping automation by YubHub

Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work.

As the UK Senior Regional Marketing Manager, you will lead our marketing strategy in the UK. Your goal is to drive pipeline and revenue by adapting global campaigns for local impact. You will collaborate closely with the EMEA marketing team, global demand generation and customer marketing groups, and key internal partners like Sales, SDR, Customer Experience, and People Science.

Responsibilities:

• Establish regional plans that translate GTM goals into local events and campaigns. Partner with the Snr Events Manager plus global Lifecycle and Demand Generation teams to localise messaging and content for UK buyers, driving pipeline and revenue growth across new logo and expansion efforts.
• Pipeline Management: Partner with SDR teams on targeted events and regional campaigns to build and manage a robust pipeline of new logo and expansion opportunities, ensuring all KPIs are met.
• Cross-Functional Collaboration: Represent the UK market across global marketing forums, acting as the local champion for various disciplines. Collaborate closely with Sales, SDR, People Science, and Customer Success to align quarterly plans, run retrospectives, and ensure seamless lead follow-up through to opportunity conversion.
• Business acumen and influence: Leverage market, customer, and competitor insights to shape regional strategy, providing feedback to global teams to align messaging with local needs.
• Leveraging local partners to run joint events and webinars that generate pipeline and accelerate deals. Working with the Global Partnership Director and EMEA Sales teams to plan, develop and scale the channel.
• Nurturing and building out the local Community Chapters programme: developing it as a flywheel for growth, managing local chapter leads and supporting programming where necessary.
• Performance Tracking: Measure the success of your marketing efforts and use data to refine and improve your results.
• Manage the ROI, demonstrating performance and making trade-offs that maximise impact across programs and channels.
• Manage local vendor relationships to deliver high-quality executions on time and within budget.

Success in this role means:

• Pipeline and revenue targets are met with conversion improving quarter over quarter.
• Regionalisation of global campaigns land effectively within our ICP; insights from the region systematically inform global messaging and content.
• Outstanding sales partnership is strong and visible,shared plans, clear cadences, aligned reporting, and measurable acceleration on top accounts and opportunities.
• The budget is proactively managed with clear ROI narratives and a test-and-learn roadmap tied to pipeline impact.

Requirements:

• Ideally 7+ years of B2B SaaS marketing experience or equivalent relevant experience where you've driven measurable pipeline and revenue in the UK market.
• Demonstrated ability to create and execute regional marketing strategies tailored to drive new business acquisition (ARR), expand from the existing customer base (NRR), and elevate the brand presence within the UK.
• Worked and thrived in an international organisation, you know the strength that comes from diverse viewpoints and others experiences - and seek to learn from them.
• A mindset geared towards innovation and creativity, with a willingness to experiment and take calculated risks to achieve breakthrough results.
• You’re confident with using AI and have examples of where you’ve experimented to improve processes and/or created content to drive results.
• Strong analytical skills; you know your way around typical MarTech e.g., Salesforce, HubSpot, webinar and ABM tools (e.g., Splash, 6Sense) to prioritise, measure, and optimise programs.
• Exceptional collaboration and communication skills; ability to influence cross-functional teams (Sales, SDR, CX, Global Marketing teams) without direct authority and operate with operating rigour.
• A working understanding of what it takes to scale across new logo and expansion, with comfort balancing high-touch field activity with working within global scaled digital plays.
• Experience working with C Suite ICP and the concept of the buying committee.

Nice to have:

• Customer/Community Marketing experience.
• HRTech background.
• Familiarity with partnership programs and co-marketing initiatives.

Perks & Benefits:

• Equity through our Employee Share Option Program, so you can share in our long-term success.
• Learning programs and coaching to help you thrive and grow.
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle.
• Inclusive parental leave from day one.
• A MacBook and budget to set up your home workspace, enabling flexibility.
• Five annual social impact days to give back to causes that matter to you.
• Medical insurance coverage for you and your family (Available for US & UK only).

XML job scraping automation by YubHub

Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work.

As the Senior Regional Marketing Manager, you will lead our marketing strategy within DACH, in addition to building our Benelux and Nordics regions. Your goal is to drive pipeline and revenue by adapting global campaigns for local impact.

Responsibilities:

• Establish regional plans that translate GTM goals into local events and campaigns.
• Partner with the Snr Events Manager plus global Lifecycle and Demand Gen teams to localise messaging and content for local buyers, driving pipeline and revenue growth across new logo and expansion efforts.
• Pipeline Management: Partner with SDR teams on targeted events and regional campaigns to build and manage a robust pipeline of new logo and expansion opportunities.
• Cross-Functional Collaboration: Represent the markets across global marketing forums, acting as the local champion for various disciplines.
• Content creation and translation development utilising AI to establish scalable ways to create and localise content.
• Business acumen and influence: Leverage market, customer, and competitor insights to shape regional strategy.
• Leveraging local partners to run joint events and webinars that generate pipeline and accelerate deals.
• Nurturing and building out the local Community Chapters programme.
• Performance Tracking: Measure the success of your marketing efforts and use data to refine and improve your results.
• Manage the ROI, demonstrating performance and making trade-offs that maximise impact across programs and channels.

Success in this role means:

• Pipeline and revenue targets are met with conversion improving quarter over quarter.
• Regionalisation of global campaigns land effectively within our ICP.
• Outstanding sales partnership is strong and visible.
• The budget is proactively managed with clear ROI narratives and a test-and-learn roadmap tied to pipeline impact.

Requirements:

• Ideally 7+ years of B2B SaaS marketing experience or equivalent relevant experience.
• Confidence in building a market from the ground up to drive new business acquisition.
• Worked and thrived in an international organisation.
• A mindset geared towards innovation and creativity.
• You’re confident with using AI.
• Strong analytical skills.
• Exceptional collaboration and communication skills.
• A working understanding of what it takes to scale across new logo and expansion.
• Experience working with C Suite ICP and the concept of the buying committee.
• Speak native-level German and fluent English.

Perks & Benefits:

• Equity through our Employee Share Option Program.
• Learning programs and coaching.
• Quarterly refresh days, an extended end-of-year break and a monthly allowance.
• Inclusive parental leave.
• A MacBook and budget to set up your home workspace.
• Five annual social impact days.
• Medical insurance coverage.

XML job scraping automation by YubHub

As a Senior People Scientist, you will be a thought leader in HR, engagement, and performance management, assisting customers with question design, analyzing results, and establishing feedback strategies.

Your responsibilities will include:

• Collaborating with customers to design and build people-centric feedback surveys
• Leading survey question design and results review sessions with various client stakeholders
• Working with client data and survey outcomes to identify valuable themes and stories
• Generating actionable and predictive insights from HR data sets
• Building and delivering People Science insights with broad external audiences
• Supporting and building domain expertise for customer-facing teams

Requirements:

• 5+ years of applied experience consulting to organizations or working as a subject matter expert
• Experience working with surveys throughout the employee lifecycle and/or 360-type feedback processes
• Experience designing, implementing, and analyzing surveys, as well as presenting insights to executives and HR leaders
• Comfortable with data and basic knowledge of statistics and research methods
• Proficiency in software tools such as Google Docs/Sheets
• Master's in Organizational Psychology, Organizational Development, Business Analytics, or a related field

Perks and benefits include:

• Competitive pay and a total rewards package
• Equity through the Employee Share Option Program
• Learning programs and coaching
• Quarterly refresh days and an extended end-of-year break
• Inclusive parental leave
• A MacBook and budget to set up your home workspace
• Five annual social impact days
• Medical insurance coverage for you and your family (available for US and UK employees)

XML job scraping automation by YubHub

Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work.

The People Scientist role entails being a thought leader in the HR, engagement and/or performance management space while assisting customers with question design, analyzing results, and establishing feedback strategies for our customers at the organization, group, and individual level.

Your greatest skill is listening and understanding our customers’ needs and providing clarity around direction and feedback and performance strategy. You love people and your passion lies in diving into data to uncover stories and provide insights, as well as imparting knowledge to up-skill customers and coworkers.

Responsibilities:

• Collaborate with customers (pre-sale and post-sale) to design and build people-centric feedback surveys
• Lead survey question design and results review sessions with a variety of client stakeholders, from HR leaders to CEOs
• Work with client data and survey outcomes to identify the most valuable themes and stories to help our clients improve their culture and business outcomes
• Generate actionable and predictive insights from HR data sets, including engagement surveys, lifecycle surveys (on-boarding to exit), performance management, and individual/team effectiveness feedback
• Build and deliver People Science insights with broad external audiences, as part of Culture Amp marketing activity (i.e. host webinars, roundtables, workshops, conference keynotes across Australia, NZ and Singapore)
• Support and build domain expertise for our customer-facing teams through coaching, training and/or responding to internal queries

Requirements:

• 5+ years of applied experience consulting to organisations and/or working as a subject matter expert within an organisation. Enterprise-level is highly preferred
• Applied experience working with surveys throughout the employee lifecycle (candidate, on-boarding, engagement, inclusion, exit) and/or 360-type feedback processes
• Experience designing, implementing and analysing surveys, as well as presenting insights to executives and HR leaders
• Comfortable with data; basic knowledge of statistics and research methods
• Proficiency in the usual software tools (i.e. Google docs/sheets) as well as a willingness to learn and work with new technology systems
• Master’s in Organisational Psychology, Organisational Development, Business Analytics, or related field

Perks & Benefits:

• Equity through our Employee Share Option Program, so you can share in our long-term success
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)

XML job scraping automation by YubHub

As a thought leader in HR analytics, you'll combine data across diverse customers and use methods from psychology, economics and business to generate advanced insights into how employee experience shapes outcomes like turnover, sales performance and customer satisfaction.

You'll surface trends for the HR community and make complex findings accessible through clear, engaging stories and practical strategies. The work is technical and customer-facing.

Responsibilities

• Lead customer discovery and own studies end to end, from clarifying the business problem and shaping the research question through to design, delivery and recommendations
• Design, clean, combine and explore platform and customer-supplied datasets using robust, reusable approaches that protect participant privacy
• Conduct rigorous statistical analyses across engagement, lifecycle, performance and team effectiveness data, generating actionable and, where appropriate, predictive insights tied to business outcomes
• Use AI tools to accelerate research, analysis, synthesis and communication, while validating outputs, protecting customer data and maintaining methodological rigour
• Collaborate with customer-facing People Scientists on advanced HR analytics projects, applying sound judgment about methods, limitations and trade-offs
• Identify the themes and stories most likely to help organisations improve their culture and business outcomes, then communicate them through clear reports, presentations and internal and external thought leadership
• Create reusable methods, templates and assets; improve internal processes and practices; and negotiate scope, priorities and timelines to deliver high-quality work

Requirements

• An advanced degree (Masters or PhD) in organisational psychology, quantitative social science, economics or a related field, or equivalent applied research experience
• Applied experience using quantitative research methods on people or workforce data, ideally connecting survey results to business outcomes
• Strong command of inferential statistics, including regression, multi-level analysis and longitudinal analysis, and the judgment to know which method suits which question
• Working proficiency in R, with real experience cleaning and combining messy datasets from multiple sources
• Experience owning complex analytical work end to end, from an initially ambiguous question through to a clear recommendation or conclusion
• A track record of building decks for HR and executive audiences, and presenting them well
• Strong practical understanding of AI tools and workflows, with the judgment to use them to improve quality, efficiency and insight without replacing methodological rigour
• Experience managing stakeholder expectations on scope, timelines and priorities, including when trade-offs or constraints need to be made explicit
• Experience sharing expertise, improving team practice or creating reusable approaches that help others do better work

Perks & Benefits

• Equity through our Employee Share Option Program, so you can share in our long-term success
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)

XML job scraping automation by YubHub

Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work.

As a Senior Implementation Manager for our EMEA region, you will ensure customers integrate and realise the value from Culture Amp’s platform quickly and confidently. You’ll guide new and existing enterprise customers from onboarding through activation, delivering account- and product-specific projects within the customer’s activation window, scope, and success criteria.

You will:

• Drive time-to-first-value for enterprise customers by owning end-to-end delivery of complex implementations (e.g., multi-product launches, data integrations, SSO/SCIM), ensuring on-time delivery within the activation window, in-scope, and aligned to agreed outcomes and controls.
• Translate customer objectives and workflows into scalable configuration, data design, and survey/program setup that align with HR systems, processes, and governance requirements.
• Lead project planning and execution: define milestones, roles, risks, and dependencies; run status cadences; and keep stakeholders aligned to the Success Plan and timeline.
• Proactively identify and resolve implementation issues and escalations partnering with cross-functional experts (e.g., Support, PS, Trainers, Product), maintaining clear, timely communication to customers and internal stakeholders.
• Coordinate change management and enablement touchpoints with Customer Trainers and People Scientists; ensure admins and project teams are trained and confident for launch.
• Partner with the Customer Success Manager to create a smooth handoff to post-implementation, including documentation of decisions, configuration, and next-step recommendations.
• Represent the Voice of the Customer: capture and synthesize insights from implementations to inform product improvements and internal process enhancements.
• Contribute to continuous improvement: refine playbooks, templates, checklists, and delivery standards; pilot and roll out ways to accelerate activation and adoption.
• Elevate the team: share best practices, mentor peers, and model senior-level communication, judgment, and ownership on complex, multi-stakeholder projects.

You have:

• Proven track record of successfully managing and implementing projects, preferably in a customer-facing role
• Ideally 2 - 4 years' experience of implementing SaaS products with customers
• Fluency in both English and German is essential
• Experience with project management, customer success, or a related field
• Excellent communication and interpersonal skills to interact effectively with clients as well as internal teams and key stakeholders in the business
• Problem-solving abilities and a proactive approach to identifying and addressing potential issues
• Ability to clearly articulate technical topics to a non-technical audience

Nice to have:

• Experience implementing HR tech, people analytics, or adjacent employee experience platforms.
• Exposure to enterprise-scale programs (multiple products, complex data/integrations, global rollouts).
• Certifications or training in project/change management (e.g., PMP, Prince2, Prosci) are a plus.

How we’ll measure success:

• On-time activations and adherence to scope and quality standards.
• Time-to-first-value and early adoption of key features aligned to the customer’s Success Plan.
• Implementation CSAT/feedback and low-escalation, low-rework outcomes.
• Quality of documentation and readiness of the post-implementation handoff to the CSM.
• Contribution to team improvements (playbooks, templates, automation, repeatable best practices).

Perks & Benefits

At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes:

• Equity through our Employee Share Option Program, so you can share in our long-term success
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)

XML job scraping automation by YubHub

You’ll bring together strong technical accounting expertise, operational leadership, and a systems mindset to ensure our financial operations are accurate, compliant, scalable, and trusted across the business.

Key responsibilities:

• Set the strategy, operating model, roadmap, and priorities for global financial control
• Ensure NetSuite and the Cloud Data Warehouse provide consistent, transparent, and trusted financial information
• Lead the financial control automation and AI agenda
• Provide senior oversight across record-to-report, statutory reporting, tax, payroll, and vendor management and procurement
• Represent financial control to the SVP, Executive team, Board, and external auditors

Requirements:

• Significant experience leading a global financial control or controllership function in a fast-growing SaaS or technology business
• Deep technical accounting and financial reporting expertise
• Proven track record in finance transformation, systems modernisation, and process automation
• Strong understanding of core finance processes and technologies

Perks & Benefits:

• Equity through our Employee Share Option Program
• Learning programs and coaching
• Quarterly refresh days, an extended end-of-year break and a monthly allowance
• Inclusive parental leave
• A MacBook and budget to set up your home workspace
• Five annual social impact days
• Medical insurance coverage for you and your family (Available for US & UK only)

XML job scraping automation by YubHub

We’re looking for a Senior Customer Success Manager to partner with our Named Commercial (Mid‑Market) customers to drive adoption, retention, and expansion outcomes across Culture Amp’s Employee Experience and Performance platform.

You’ll be the strategic, post‑sale partner to People & Culture leaders, building success plans, leading executive strategy reviews, and translating people science insights into action.

This role manages a broad book of business, collaborates very closely within our pod - model that includes Account Management, Renewals, and Account Executives.

Responsibilities:

• Own a book of primarily Named Commercial (Mid‑Market ~400 -1,000 employees) customers and are accountable for exceeding quarterly Gross Revenue Retention (GRR) and growth targets.
• Build Success Plans, and drive QBRs with HR leaders (CPOs/CHROs), aligning platform use to business and people goals.
• Proactively drive adoption by monitoring product usage and health to identify risks and expansion opportunities; create and execute mitigation and growth plans in partnership with Account Management and Renewals.
• Enable customers on Culture Amp and the broader people & culture domain; deliver strategic guidance that accelerates adoption and value realization for customers tied to their business goals.
• Coordinate and support the right internal experts at the right moments; ensure seamless handoffs from/to sales & customer experience to deliver against customer objectives.
• Leverage AI-driven tools (e.g., Gemini, Gong, Glean) to synthesize customer insights, refine strategic communication, and proactively identify signals that drive better customer outcomes.
• Document key moments and decisions in our system of record (e.g., Vitally/Salesforce), track value and renewal progress, and communicate clearly and often.
• Coach customers through challenging conversations, set realistic expectations, and resolve escalations in partnership with internal leaders.
• Advocate for customers internally by sharing insights and structured feedback to Product and Engineering to improve experience and outcomes.

After 3 months in this role you’ll:

• Confidently run customer kick‑offs, QBRs , project meetings, risk mitigation plans; support renewal and expansion motions in collaboration with account managers and renewals to influence GRR and growth goals.
• Demonstrate working fluency in Culture Amp’s core products (Engagement, Performance, Development & AI Coach) and common Mid‑Market use cases.
• Deeply understand top 20% of customers, what they do and how our platform drives their business outcomes.
• Have strong internal relationships across account delivery and product teams and be contributing to team projects that uplevel this role and impact.
• Develop a plan for how you’ll hit your quarterly GRR and Expansion targets.

Skills and Experience:

• 3-6 years of experience in Customer Success or Account Management within SaaS, ideally with 2 years directly tied to revenue outcomes.
• Proven ability to manage 70-80+ diverse Mid‑Market accounts, driving adoption, retention, and expansion with clear, measurable outcomes.
• Drive multi-threaded and executive-level relationships and exercise strategic influence to drive customer commitment to new initiatives, product adoption, and renewal decisions.
• Strategic Risk Identification & Churn Mitigation: Proven track record of identifying and reversing “at-risk” accounts by using data-driven signals and value realignment to secure long-term commitment.
• Data storytelling: you can translate usage data, benchmarks, and people insights into clear narratives and recommended actions tied to business outcomes.
• Excellent expectation‑setting, conflict management, and escalation handling; you’re comfortable resetting and aligning on a path forward.
• Disciplined systems hygiene and portfolio management; you keep systems of record current and communicate status, risks, and next steps.
• Collaborative, deeply curious and have ownership mindset with demonstrated success working cross‑functionally to mitigate risk and drive growth.
• Consultative, empathetic, and persuasive,able to tailor your message from admins to executives and inspire action.
• Proficiency in using AI tools to accelerate workflow, analyze customer sentiment, and scale personalized outreach across a large book of business.
• Specific experience driving improvements across CS teams tied to team and customer outcomes.

For this role, the estimated On Target Earnings (OTE) range is listed below. In addition to your OTE salary, your compensation package will include additional components such as equity and benefits.

Perks & Benefits:

• Equity through our Employee Share Option Program, so you can share in our long-term success
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)

XML job scraping automation by YubHub

As a thought leader in HR analytics, you'll combine data across diverse customers and use methods from psychology, economics and business to generate advanced insights into how employee experience shapes outcomes like turnover, sales performance and customer satisfaction.

Your responsibilities include:

• Leading customer discovery and owning studies end to end
• Designing, cleaning, combining and exploring platform and customer-supplied datasets
• Conducting rigorous statistical analyses across engagement, lifecycle, performance and team effectiveness data
• Using AI tools to accelerate research, analysis, synthesis and communication
• Collaborating with customer-facing People Scientists on advanced HR analytics projects
• Identifying themes and stories to help organisations improve their culture and business outcomes
• Creating reusable methods, templates and assets

Requirements:

• Advanced degree in organisational psychology, quantitative social science, economics or a related field
• Applied experience using quantitative research methods on people or workforce data
• Strong command of inferential statistics
• Working proficiency in R
• Experience owning complex analytical work end to end
• Track record of building decks for HR and executive audiences
• Strong practical understanding of AI tools and workflows

Perks & Benefits:

• Competitive pay and total rewards package
• Equity through Employee Share Option Program
• Learning programs and coaching
• Quarterly refresh days and extended end-of-year break
• Monthly allowance to support wellbeing and lifestyle
• Inclusive parental leave
• MacBook and budget to set up home workspace
• Five annual social impact days
• Medical insurance coverage for you and your family

XML job scraping automation by YubHub

Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work.

As a Senior Implementation Manager for our EMEA region, you will ensure customers integrate and realise the value from Culture Amp’s platform quickly and confidently. You’ll guide new and existing enterprise customers from onboarding through activation, delivering account- and product-specific projects within the customer’s activation window, scope, and success criteria.

You will:

• Drive time-to-first-value for enterprise customers by owning end-to-end delivery of complex implementations (e.g., multi-product launches, data integrations, SSO/SCIM), ensuring on-time delivery within the activation window, in-scope, and aligned to agreed outcomes and controls.
• Translate customer objectives and workflows into scalable configuration, data design, and survey/program setup that align with HR systems, processes, and governance requirements.
• Lead project planning and execution: define milestones, roles, risks, and dependencies; run status cadences; and keep stakeholders aligned to the Success Plan and timeline.
• Proactively identify and resolve implementation issues and escalations partnering with cross-functional experts (e.g., Support, PS, Trainers, Product), maintaining clear, timely communication to customers and internal stakeholders.
• Coordinate change management and enablement touchpoints with Customer Trainers and People Scientists; ensure admins and project teams are trained and confident for launch.
• Partner with the Customer Success Manager to create a smooth handoff to post-implementation, including documentation of decisions, configuration, and next-step recommendations.
• Represent the Voice of the Customer: capture and synthesize insights from implementations to inform product improvements and internal process enhancements.
• Contribute to continuous improvement: refine playbooks, templates, checklists, and delivery standards; pilot and roll out ways to accelerate activation and adoption.
• Elevate the team: share best practices, mentor peers, and model senior-level communication, judgment, and ownership on complex, multi-stakeholder projects.

You have:

• Proven track record of successfully managing and implementing projects, preferably in a customer-facing role
• Ideally 2 - 4 years' experience of implementing SaaS products with customers
• Fluency in both English and German is essential
• Experience with project management, customer success, or a related field
• Excellent communication and interpersonal skills to interact effectively with clients as well as internal teams and key stakeholders in the business
• Problem-solving abilities and a proactive approach to identifying and addressing potential issues
• Ability to clearly articulate technical topics to a non-technical audience

Nice to have:

• Experience implementing HR tech, people analytics, or adjacent employee experience platforms.
• Exposure to enterprise-scale programs (multiple products, complex data/integrations, global rollouts).
• Certifications or training in project/change management (e.g., PMP, Prince2, Prosci) are a plus.

How we’ll measure success:

• On-time activations and adherence to scope and quality standards.
• Time-to-first-value and early adoption of key features aligned to the customer’s Success Plan.
• Implementation CSAT/feedback and low-escalation, low-rework outcomes.
• Quality of documentation and readiness of the post-implementation handoff to the CSM.
• Contribution to team improvements (playbooks, templates, automation, repeatable best practices).

Perks & Benefits

At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes:

• Equity through our Employee Share Option Program, so you can share in our long-term success
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)

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We’re looking for a Senior Customer Success Manager to partner with our Named Commercial (Mid‑Market) customers to drive adoption, retention, and expansion outcomes across Culture Amp’s Employee Experience and Performance platform. You’ll be the strategic, post‑sale partner to People & Culture leaders, building success plans, leading executive strategy reviews, and translating people science insights into action.

Responsibilities:

• Own a book of primarily Named Commercial (Mid‑Market ~400 -1,000 employees) customers and are accountable for exceeding quarterly Gross Revenue Retention (GRR) and growth targets.
• Build Success Plans, and drive QBRs with HR leaders (CPOs/CHROs), aligning platform use to business and people goals.
• Proactively drive adoption by monitoring product usage and health to identify risks and expansion opportunities; create and execute mitigation and growth plans in partnership with Account Management and Renewals.
• Enable customers on Culture Amp and the broader people & culture domain; deliver strategic guidance that accelerates adoption and value realization for customers tied to their business goals.
• Coordinate and support the right internal experts at the right moments; ensure seamless handoffs from/to sales & customer experience to deliver against customer objectives.
• Leverage AI-driven tools (e.g., Gemini, Gong, Glean) to synthesize customer insights, refine strategic communication, and proactively identify signals that drive better customer outcomes.
• Document key moments and decisions in our system of record (e.g., Vitally/Salesforce), track value and renewal progress, and communicate clearly and often.
• Coach customers through challenging conversations, set realistic expectations, and resolve escalations in partnership with internal leaders.
• Advocate for customers internally by sharing insights and structured feedback to Product and Engineering to improve experience and outcomes.
• Contribute to continuous improvement initiatives across CS both at the region and global level; sharing playbooks, insights, and scalable practices with the team.

After 3 months in this role you’ll:

• Confidently run customer kick‑offs, QBRs , project meetings, risk mitigation plans; support renewal and expansion motions in collaboration with account managers and renewals to influence GRR and growth goals.
• Demonstrate working fluency in Culture Amp’s core products (Engagement, Performance, Development & AI Coach) and common Mid‑Market use cases.
• Deeply understand top 20% of customers, what they do and how our platform drives their business outcomes.
• Have strong internal relationships across account delivery and product teams and be contributing to team projects that uplevel this role and impact.
• Develop a plan for how you’ll hit your quarterly GRR and Expansion targets.

Skills and Experience:

• 3-6 years of experience in Customer Success or Account Management within SaaS, ideally with 2 years directly tied to revenue outcomes.
• Proven ability to manage 70-80+ diverse Mid‑Market accounts, driving adoption, retention, and expansion with clear, measurable outcomes.
• Drive multi-threaded and executive-level relationships and exercise strategic influence to drive customer commitment to new initiatives, product adoption, and renewal decisions.
• Strategic Risk Identification & Churn Mitigation: Proven track record of identifying and reversing “at-risk” accounts by using data-driven signals and value realignment to secure long-term commitment.
• Data storytelling: you can translate usage data, benchmarks, and people insights into clear narratives and recommended actions tied to business outcomes.
• Excellent expectation‑setting, conflict management, and escalation handling; you’re comfortable resetting and aligning on a path forward.
• Disciplined systems hygiene and portfolio management; you keep systems of record current and communicate status, risks, and next steps.
• Collaborative, deeply curious and have ownership mindset with demonstrated success working cross‑functionally to mitigate risk and drive growth.
• Consultative, empathetic, and persuasive,able to tailor your message from admins to executives and inspire action.
• Proficiency in using AI tools to accelerate workflow, analyze customer sentiment, and scale personalized outreach across a large book of business.
• Specific experience driving improvements across CS teams tied to team and customer outcomes.

For this role, the estimated On Target Earnings (OTE) range is listed below. In addition to your OTE salary, your compensation package will include additional components such as equity and benefits.

Perks & Benefits:

• Equity through our Employee Share Option Program, so you can share in our long-term success.
• Learning programs and coaching to help you thrive and grow.
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle.
• Inclusive parental leave from day one.
• A MacBook and budget to set up your home workspace, enabling flexibility.
• Five annual social impact days to to give back to causes that matter to you.
• Medical insurance coverage for you and your family (Available for US & UK only)

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Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work.

As a Senior Account Executive, you'll be at the forefront of Culture Amp's growth in the commercial segment (up to 1,000 users), hunting new logos and helping ambitious organisations build a better world of work for their people.

Responsibilities

• Drive new logo acquisition across your commercial territory, owning the full sales cycle from outbound prospecting through to close.
• Generate a significant portion of your own pipeline through proactive outbounding, using a combination of tools, tactics, and sales methodologies to break into target accounts.
• Build and manage a robust, accurately forecasted pipeline in Salesforce, maintaining consistent pipeline hygiene and weekly forecast updates.
• Run tailored product demonstrations and business case presentations for People Leaders and key stakeholders, clearly articulating Culture Amp's competitive differentiators and ROI.
• Build multi-threaded relationships across HR and key decision makers to drive consensus and accelerate deal velocity.
• Collaborate cross-functionally with SDRs, Marketing, and RevOps to deliver a seamless, high-quality experience for prospects.
• Contribute to the broader Commercial team's craft, sharing learnings, participating in deal clinics, and helping raise the bar on how we sell.

Requirements

• 3+ years of proven sales experience in a closing role, with a focus on new business acquisition.
• A proven track record of consistently meeting or exceeding quota and experience managing multi-stakeholder deals.
• Strong outbound and self-sourcing capability, with experience building pipeline from scratch rather than relying on inbound and SDR channels alone.
• Solid sales craft: territory and account planning, stakeholder engagement, value/ROI-based selling, and the ability to navigate commercial negotiations.
• Experience selling to HR, People and Culture, or business leaders and the ability to connect business initiatives to measurable outcomes.
• Proficiency in Salesforce and core GTM tools (e.g. Gong, LinkedIn Sales Navigator, Outreach); formal sales methodology training (e.g. MEDDPICC, Challenger, Sandler) is a strong plus.
• Experience in HR tech, HCM, or adjacent SaaS is advantageous but not required.

Perks & Benefits

• Equity through our Employee Share Option Program, so you can share in our long-term success
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)

XML job scraping automation by YubHub

Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work.

The Senior Account-Based Marketing Manager's mission is to strategically lead and scale Culture Amp's multi-tiered ABM strategies. Working collaboratively across marketing, SDR, RevOps/MOPs, you will architect, execute, and optimize full-funnel demand generation programs that move the needle on revenue.

Responsibilities:

• Define, develop, and lead the overarching ABM program for the global upper Commercial & Enterprise segments, ensuring a consistent, personalized experience across channels to accelerate pipeline and growth.
• Architect and execute multi-tiered ABM strategies, including targeted 1:Few plays for top-tier accounts, 1:few industry-specific vertical campaigns, and programmatic 1:many campaigns for broader market capture.
• Serve as the global super-user and strategic marketing owner of the 6sense platform; govern data-driven segment building, mature intent keyword architecture, and automated orchestration playbooks.
• Partner closely with Sales and Regional Marketing Leads to establish deep feedback loops, aligning ABM programs with localized sales goals while maintaining a unified global strategy.
• Establish measurement frameworks and campaign metrics alongside marketing analytics teams.
• Oversee the collaborative creation of bespoke content and high-impact messaging tailored to specific target account lists, industries, and/or executive personas across email, executive events, paid media, and conversational marketing.
• Conduct market, industry, and account-level research to uncover unmet needs, pain points, and buying triggers, translating these insights into actionable ABM playbooks.

What You Bring to Our Camp:

• Proven track record of designing, building, and scaling comprehensive 1:few, and 1:many ABM programs that measurably drive net-new ARR and customer expansion in the SaaS/B2B technology space.
• 6+ years of marketing experience, with a heavy emphasis on demand generation, enterprise campaigns, or vertical marketing.
• 3+ years of dedicated Account-Based Marketing experience in a B2B SaaS environment.
• A sophisticated global mindset with the ability to navigate cross-cultural nuances, manage international stakeholder relationships, and localize broad strategies effectively.
• Analytical capabilities; experience translating complex datasets from tools like Looker and Salesforce into executive-ready reports and actionable program iterations.
• Strong communication and storytelling skills, able to present strategy, influence stakeholders, and collaborate with senior leadership.
• Strong experience partnering with cross-functional project teams and working in a matrixed environment.
• A results-oriented mindset laser-focused on revenue, deal velocity, and pipeline quality.
• Proactive, highly strategic, and exceptionally adaptable to shifting market dynamics.

Perks & Benefits:

• Equity through our Employee Share Option Program, so you can share in our long-term success.
• Learning programs and coaching to help you thrive and grow.
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle.
• Inclusive parental leave from day one.
• A MacBook and budget to set up your home workspace, enabling flexibility.
• Five annual social impact days to give back to causes that matter to you.
• Medical insurance coverage for you and your family (Available for US & UK only)

XML job scraping automation by YubHub

About the Role: This role bridges the responsibilities of acquiring new customers and fostering growth within an existing book of business across the France region. As a consultative, strategic advisor, you will leverage deep product knowledge, customer insights, and a results-driven approach to drive new business acquisition (70%) while ensuring customer retention and expansion (30%).

Responsibilities:

• Proactively identify and engage potential customers through outbound calls, emails, LinkedIn, and marketing events.
• Create specific points of view on identified 'lighthouse accounts'.
• Run tailored product demonstrations for People Leaders, establishing credibility and highlighting Culture Amp's competitive differentiators.
• Build and manage a robust sales pipeline, guiding prospects through the sales process from discovery to close.
• Develop and present compelling business cases for prospects to adopt Culture Amp's platform, leveraging insights and ROI calculations.
• Collaborate with internal stakeholders to remove barriers and streamline deal closure.
• Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas.
• Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored mitigation plans.
• Create tailored Account Plans to serve as a north star for GTM functions.
• Conduct regular strategic reviews, leveraging data-driven insights to uncover expansion opportunities and optimize customer engagement with the platform.

Requirements:

• 5-7+ years of sales experience (closing) with a focus on both new and expansion driven revenue targets.
• Proven experience in the SaaS space, particularly within HR Tech or related fields.
• Strong ability to identify and self-source both new and expansion opportunities.
• Exceptional executive presence with polished presentation and communication skills.
• Experience building and navigating relationships within Enterprise environments.
• Familiarity with sales methodologies, such as MEDDPICC.
• Proficiency in leveraging data for decision-making and influencing others.
• Fluency in French (ideally native) and English.

Perks & Benefits:

• Competitive pay and a total rewards package.
• Equity through Employee Share Option Program.
• Learning programs and coaching.
• Quarterly refresh days, extended end-of-year break, and a monthly allowance for wellbeing and lifestyle.
• Inclusive parental leave.
• A MacBook and budget to set up home workspace.
• Five annual social impact days.
• Medical insurance coverage for you and your family (available for US & UK only).

XML job scraping automation by YubHub

About the Role: This role bridges the responsibilities of acquiring new customers and fostering growth within an existing book of business across the France region. As a consultative, strategic advisor, the Enterprise Account Executive will leverage deep product knowledge, customer insights, and a results-driven approach to drive new business acquisition (70%) while ensuring customer retention and expansion (30%).

Responsibilities:

• Proactively identify and engage potential customers through outbound calls, emails, LinkedIn, and marketing events.
• Create specific points of view on identified 'lighthouse accounts'.
• Run tailored product demonstrations for People Leaders, establishing credibility and highlighting Culture Amp's competitive differentiators.
• Build and manage a robust sales pipeline, guiding prospects through the sales process from discovery to close.
• Develop and present compelling business cases for prospects to adopt Culture Amp's platform, leveraging insights and ROI calculations.
• Collaborate with internal stakeholders to remove barriers and streamline deal closure.
• Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas.
• Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored mitigation plans.
• Create tailored Account Plans to serve as a north star for GTM functions.
• Conduct regular strategic reviews, leveraging data-driven insights to uncover expansion opportunities and optimize customer engagement with the platform.
• Build a sustainable pipeline of upsell and cross-sell opportunities, converting them into closed-won deals to achieve expansion targets.
• Establish multi-threaded relationships with key stakeholders, fostering deeper connections to ensure long-term loyalty.

Requirements:

• 5-7+ years of sales experience (closing) with a focus on both new and expansion driven revenue targets.
• Proven experience in the SaaS space, particularly within HR Tech or related fields.
• Strong ability to identify and self-source both new and expansion opportunities.
• Exceptional executive presence with polished presentation and communication skills.
• Experience building and navigating relationships within Enterprise environments.
• Familiarity with sales methodologies, such as MEDDPICC.
• Proficiency in leveraging data for decision-making and influencing others.
• Skilled in assessing business opportunities and understanding diverse buyer personas.
• Proven track record in orchestrating the closure of business deals.
• Experience coordinating cross-functional teams through complex sales cycles.
• Fluency in French (ideally native) and English.

You have:

• Resilience and high activity levels despite rejection.
• Intellectual curiosity, going beyond surface-level discovery.
• Assertiveness and commercial control, leading deals and challenging assumptions.
• Skilled multi-threading, reading stakeholders and power dynamics.
• Team player, viewing enterprise selling as a team sport.

Perks & Benefits:

• Competitive pay and total rewards package.
• Equity through Employee Share Option Program.
• Learning programs and coaching.
• Quarterly refresh days and extended end-of-year break.
• Monthly allowance for wellbeing and lifestyle.
• Inclusive parental leave.
• MacBook and budget for home workspace.
• Five annual social impact days.
• Medical insurance coverage for you and your family (US & UK only).

XML job scraping automation by YubHub

As a consultative, strategic advisor, you will leverage deep product knowledge, customer insights, and a results-driven approach to drive new business acquisition (70%) while ensuring customer retention and expansion (30%).

Responsibilities:

• Proactively identify and engage potential customers through outbound calls, emails, LinkedIn, and marketing events.
• Create specific points of view on 'lighthouse accounts'.
• Run tailored product demonstrations for People Leaders.
• Build and manage a robust sales pipeline.
• Develop and present compelling business cases for prospects.
• Collaborate with internal stakeholders to remove barriers and streamline deal closure.
• Maintain accurate pipeline and forecasting data in Salesforce.

For existing customers:

• Serve as a trusted advisor, driving retention by proactively identifying risks and implementing mitigation plans.
• Create tailored Account Plans.
• Conduct regular strategic reviews to uncover expansion opportunities.
• Build a sustainable pipeline of upsell and cross-sell opportunities.
• Establish multi-threaded relationships with key stakeholders.

Requirements:

• 5-7+ years of sales experience (closing) with a focus on both new and expansion driven revenue targets.
• Proven experience in the SaaS space, particularly within HR Tech or related fields.
• Strong ability to identify and self-source both new and expansion opportunities.
• Exceptional executive presence with polished presentation and communication skills.
• Experience building and navigating relationships within Enterprise environments.
• Familiarity with sales methodologies, such as MEDDPICC.
• Proficiency in leveraging data for decision-making and influencing others.
• Fluency in German (ideally native) and English.

Perks & Benefits:

• Competitive pay and a total rewards package.
• Equity through Employee Share Option Program.
• Learning programs and coaching.
• Quarterly refresh days and extended end-of-year break.
• Monthly allowance to support wellbeing and lifestyle.
• Inclusive parental leave.
• MacBook and budget to set up home workspace.
• Five annual social impact days.
• Medical insurance coverage for you and your family (Available for US & UK only).

XML job scraping automation by YubHub

Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work.

The Team The Creative Studio is a small but integral part of Culture Amp and design is instrumental in creating memorable and impactful brand experiences, connecting our audiences with Culture Amp's mission of creating a better world of work.

The Opportunity at Culture Amp We're looking for an experienced lead brand designer with a focus on motion to join Culture Amp's creative team within the marketing practice to drive the evolution of our brand and creative work.

As a Lead Brand Designer you'll drive the development of motion graphics, and animated content across campaigns, product launches, and web while staying grounded in brand systems and standards.

Responsibilities:

• Develop and own our brand motion system and scale motion across the brand
• Drive the development of motion graphics, and animated content across campaigns, product launches, and web
• Help bring our social channels to life with motion and video work
• Collaborate with marketers to deliver growth results across digital marketing channels at scale
• Work with and guide creative agency partnerships to deliver complex creative projects end-to-end

Requirements:

• 7+ years of experience working as a designer within a marketing function client-side, or equivalent agency experience
• A portfolio that shows strong strategic thinking and creative concept development and execution for multi-channel marketing campaigns
• Experience working in a fast-growth B2B business is highly desirable
• Strong motion graphics skills in a deadline-driven environment
• Demonstrated proficiency with Adobe Creative Suite (After Effects, Premiere Pro, Photoshop, Illustrator) and knowledge of 3D animation tools

Perks & Benefits At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life.

This includes:

• Equity through our Employee Share Option Program
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to give back to causes that matter to you
• Medical insurance coverage for you and your family

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You will drive operational excellence, creating safe, well-run offices and delivering world-class employee experiences across all regions.

Responsibilities:

• Lead and develop the Camper Experience team across APAC, North America, and EMEA, overseeing operations in Culture Amp's 6 offices.
• Oversee global facilities and real estate, including leases, office changes, maintenance, and workplace standards.
• Set and improve workplace health, safety, compliance, and emergency-preparedness practices.
• Shape a global events and workplace experience strategy that supports connection across hubs and remote Camper population.
• Manage workplace vendors, contracts, and budgets.
• Build reliable operating processes for inspections, safety reporting, service requests, and operational reporting.
• Use workplace information to guide priorities and improvements.

Requirements:

• Significant experience in workplace, facilities, real estate, or related operations across multiple locations.
• Strong knowledge of workplace health and safety, compliance, risk management, and emergency preparedness.
• Demonstrated people leadership, with the ability to support a team working across regions and time zones.
• Experience managing vendors, budgets, projects, and stakeholders.
• A service-focused approach and genuine interest in employee experience, events, and connection.
• Ability and willingness to work from the Melbourne office four days a week.

Perks & Benefits:

• Competitive pay and total rewards package.
• Equity through Employee Share Option Program.
• Learning programs and coaching.
• Quarterly refresh days, extended end-of-year break, and monthly allowance for wellbeing and lifestyle.
• Inclusive parental leave.
• MacBook and budget for home workspace.
• Five annual social impact days.
• Medical insurance coverage for you and your family (available for US & UK only).

XML job scraping automation by YubHub

Join us on our mission to make a better world of work.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

About the Role

This is a client focused enterprise sales role. The Enterprise Account Manager is responsible for identifying, engaging, and closing add on and upgrade sales within a defined set of the Culture Amp client base. The role will involve building strategic relationships with senior decision-makers, and creating measurable commercial impact through genuine transformative expansion sales within those clients. It is not just about handling ARR delta at renewal.

As a consultative, strategic advisor, the Account Manager will leverage deep product knowledge, customer insights, and a results-driven approach to win business and expand Culture Amp’s presence across target enterprise clients.

In this role you will:

• Proactively identify and engage CA enterprise customers through a mix of CS introductions, calls, emails, LinkedIn outreach, and attendance at marketing events, both virtual and in person.
• Develop specific points of view for identified Tier 1 clients, crafting tailored outreach and account strategies.
• Run customised product demonstrations for HR Executives, establishing credibility and clearly articulating Culture Amp’s competitive differentiators.
• Build and manage a robust client pipeline, expertly guiding clients through the sales process from discovery to close.
• Develop and present compelling business cases for clients to adopt Culture Amp’s broader platform, leveraging data insights and ROI calculations.
• Collaborate with internal stakeholders, including Legal, Procurement, Security, and Solution Consulting and People Science to remove barriers and streamline complex deal cycles.
• Maintain accurate pipeline, forecasting, and activity data in Salesforce and other tools to support consistent performance against quarterly client quotas.
• Build executive relationships across clients and navigate complex enterprise buying groups to create momentum and drive successful deal outcomes.

You have:

• 5-7+ years of quota-carrying, closing sales experience with a strong focus on client sales in enterprise or large commercial environments.
• Proven experience in SaaS sales, ideally within HR Tech or a related technology field.
• Strong ability to identify and self-source opportunities within clients using innovative, proactive strategies.
• Exceptional executive presence with polished presentation and communication skills, particularly when engaging VP and C-suite executives.
• Experience building executive relationships and navigating complex sales cycles within enterprise or large commercial environments.
• Expertise in sales methodologies such as MEDDPICC and a solid understanding of deal stage progression.
• Proficiency in leveraging data for decision-making, influencing stakeholders, and constructing effective business cases.
• A consistent track record of orchestrating the successful closure of complex business deals through cross-functional collaboration.
• Strong working knowledge of sales tools such as Gong, 6Sense, ZoomInfo, and Salesforce.
• A self-starter mindset, willing to do the heavy lifting to help shape the future of the Enterprise Team.

You are:

• Resilient. You maintain high activity and creativity despite rejection, and treat a stalled deal as a problem to solve, not a reason to move on.
• Intellectually curious. You go beyond surface-level discovery, understanding business drivers and connecting problems to measurable impact.
• Assertive and commercially in control. You lead the deal, challenge assumptions, create urgency, and drive clear next steps.
• A skilled multi-threader. You read stakeholders and power dynamics, and tailor your approach across roles and levels within a client.
• A team player who views enterprise selling as a team sport, collaborative with peers, cross-functional partners, and your sales leader.

Perks & Benefits

At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes:

• Equity through our Employee Share Option Program, so you can share in our long-term success
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)

XML job scraping automation by YubHub

As a consultative, strategic advisor, you will leverage deep product knowledge, customer insights, and a results-driven approach to win business and expand Culture Amp's presence across target enterprise clients.

Responsibilities:

• Proactively identify and engage CA enterprise customers through various channels
• Develop tailored outreach and account strategies for Tier 1 clients
• Run customized product demonstrations for HR Executives
• Build and manage a robust client pipeline
• Develop and present compelling business cases for clients to adopt Culture Amp's broader platform
• Collaborate with internal stakeholders to remove barriers and streamline complex deal cycles
• Maintain accurate pipeline, forecasting, and activity data in Salesforce and other tools
• Build executive relationships across clients and navigate complex enterprise buying groups

Requirements:

• 5-7+ years of quota-carrying, closing sales experience in enterprise or large commercial environments
• Proven experience in SaaS sales, ideally within HR Tech or a related technology field
• Strong ability to identify and self-source opportunities
• Exceptional executive presence with polished presentation and communication skills
• Experience building executive relationships and navigating complex sales cycles
• Expertise in sales methodologies such as MEDDPICC
• Proficiency in leveraging data for decision-making
• Strong working knowledge of sales tools such as Gong, 6Sense, ZoomInfo, and Salesforce

Perks & Benefits:

• Equity through Employee Share Option Program
• Learning programs and coaching
• Quarterly refresh days and extended end-of-year break
• Monthly allowance to support wellbeing and lifestyle
• Inclusive parental leave
• MacBook and budget to set up home workspace
• Five annual social impact days
• Medical insurance coverage for you and your family (available for US & UK only)

XML job scraping automation by YubHub

Responsibilities:

• Drive new logo acquisition across your enterprise territory, owning the full sales cycle from outbound prospecting through to close.
• Generate a significant portion of your own pipeline through proactive outbounding, using a combination of tools, tactics, and sales methodologies to break into target accounts.
• Build and manage a robust, accurately forecasted pipeline in Salesforce, maintaining consistent pipeline hygiene and weekly forecast updates.
• Run tailored, high-impact product demonstrations and business case presentations for People Leaders and executive stakeholders, clearly articulating Culture Amp's competitive differentiators and ROI.
• Develop specific points of view on your target accounts and build multi-threaded relationships across HR, Finance, and C-suite to drive consensus and accelerate deal velocity.
• Collaborate cross-functionally with Customer Success, People Science, SDRs, Marketing, Solutions Engineering and RevOps to deliver a seamless, high-quality experience for prospects.
• Contribute to the broader Enterprise team's craft, sharing learnings, participating in deal clinics, and helping raise the bar on how we sell.

Requirements:

• 6+ years of proven sales experience in a closing role, with a focus on either new business or expansion (or both)
• A proven track record of consistently meeting or exceeding quota and experience managing complex, multi-stakeholder deals
• Strong outbound and self-sourcing capability, with experience building pipeline from scratch rather than relying on inbound and SDR's channels alone
• Deep enterprise sales craft: robust territory and account planning, executive stakeholder engagement, value/ROI-based selling, and the ability to navigate complex commercial negotiations
• Experience selling to executive leaders and the ability to connect business initiatives to measurable outcomes
• Proficiency in Salesforce and core GTM tools (e.g. Gong, LinkedIn Sales Navigator, Outreach); formal sales methodology training (e.g. MEDDPICC, Challenger, Sandler) is a strong plus
• Experience in HR tech, HCM, HR or People and Culture, or adjacent SaaS is advantageous but not required

Perks & Benefits:

• Equity through our Employee Share Option Program
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)

XML job scraping automation by YubHub

Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work.

As an Enterprise Account Executive, you'll be at the forefront of Culture Amp's growth in the enterprise segment (1,000+ users), hunting new logos and helping the world's most ambitious organisations build a better world of work for their people.

You will:

• Drive new logo acquisition across your enterprise territory, owning the full sales cycle from outbound prospecting through to close.
• Generate a significant portion of your own pipeline through proactive outbounding, using a combination of tools, tactics, and sales methodologies to break into target accounts.
• Build and manage a robust, accurately forecasted pipeline in Salesforce, maintaining consistent pipeline hygiene and weekly forecast updates.
• Run tailored, high-impact product demonstrations and business case presentations for People Leaders and executive stakeholders, clearly articulating Culture Amp's competitive differentiators and ROI.
• Develop specific points of view on your target accounts and build multi-threaded relationships across HR, Finance, and C-suite to drive consensus and accelerate deal velocity.
• Collaborate cross-functionally with Customer Success, People Science, SDRs, Marketing, Solutions Engineering and RevOps to deliver a seamless, high-quality experience for prospects.
• Contribute to the broader Enterprise team's craft, sharing learnings, participating in deal clinics, and helping raise the bar on how we sell.

You have:

• 6+ years of proven sales experience in a closing role, with a focus on either new business or expansion (or both)
• A proven track record of consistently meeting or exceeding quota and experience managing complex, multi-stakeholder deals.
• Strong outbound and self-sourcing capability, with experience building pipeline from scratch rather than relying on inbound and SDR's channels alone.
• Deep enterprise sales craft: robust territory and account planning, executive stakeholder engagement, value/ROI-based selling, and the ability to navigate complex commercial negotiations.
• Experience selling to executive leaders and the ability to connect business initiatives to measurable outcomes.
• Proficiency in Salesforce and core GTM tools (e.g. Gong, LinkedIn Sales Navigator, Outreach); formal sales methodology training (e.g. MEDDPICC, Challenger, Sandler) is a strong plus.
• Experience in HR tech, HCM, HR or People and Culture, or adjacent SaaS is advantageous but not required.

Perks & Benefits:

• Equity through our Employee Share Option Program, so you can share in our long-term success
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)

XML job scraping automation by YubHub

This is a senior leadership role, responsible for building and executing a data-driven regional strategy that drives new customer acquisition, expands our existing customer base, and strengthens Culture Amp's brand across the region.

The role sits within our Growth Marketing team and reports to the VP of Growth Marketing.

Responsibilities:

• Develop and execute a data-driven North America marketing strategy that drives new customer acquisition, expands the existing customer base, and supports the region's growth targets.
• Align the North America marketing strategy with the region's sales and customer experience (CX) strategy, ensuring pipeline generation and customer experience move together.
• Build and maintain close partnerships with sales leadership, sellers, SDR leadership and SDRs.
• Lead, mentor and develop a high-performing North America marketing team, building a culture of collaboration, accountability and excellence.
• Identify where AI tools can accelerate campaign delivery, content production and reporting, and embed them into the team's ways of working.
• Build the team's fluency with AI tools and lead the change management required to adopt new AI-enabled workflows.
• Partner with fellow leaders in the Growth marketing team to bring global programmes to life in North America and represent the region's priorities back to the global team.
• Own the strategy and execution of regional events, trade shows and webinars, creating brand experiences that generate high-quality leads.
• Manage the North America marketing budget, optimising the allocation of resources and investing where it will generate the best return.
• Establish KPIs for marketing programmes and use data-driven insight to test, adjust and continuously improve the regional strategy.

Requirements:

• 10+ years of experience in B2B marketing, predominantly in enterprise software or SaaS, with a strong track record in regional marketing and team leadership.
• Demonstrated ability to build and execute data-driven regional marketing strategies that support growth from both new and existing customers.
• Proven leadership and team management capabilities, with a history of leading cross-functional teams and driving alignment across departments.
• Natural collaborator, comfortable working across sales, SDR leadership and global marketing teams to land on a shared plan and see it through.
• Comfortable working with AI tools in marketing execution, with the enthusiasm and ability to help a team adopt them.
• Proven experience strategically managing regional marketing budgets, optimising spend and investing for the best return.
• Superior verbal and written communication skills, with the ability to engage, influence and inspire stakeholders at every level of the organisation.
• Ability to review and interpret business and marketing data, drawing insight and taking data-driven action, using tools such as Salesforce, Looker and Amplitude.

Benefits:

• Equity through our Employee Share Option Program
• Learning programs and coaching
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support wellbeing and lifestyle
• Inclusive parental leave
• A MacBook and budget to set up home workspace
• Five annual social impact days
• Medical insurance coverage for you and your family (Available for US & UK only)

XML job scraping automation by YubHub

This is a senior leadership role, responsible for building and executing a data-driven regional strategy that drives new customer acquisition, expands our existing customer base, and strengthens Culture Amp's brand across the region.

The role sits within our Growth Marketing team and reports to the VP of Growth Marketing.

Responsibilities:

• Develop and execute a data-driven North America marketing strategy that drives new customer acquisition, expands the existing customer base, and supports the region's growth targets.
• Align the North America marketing strategy with the region's sales and customer experience (CX) strategy, ensuring pipeline generation and customer experience move together.
• Build and maintain close partnerships with sales leadership, sellers, SDR leadership and SDRs.
• Lead, mentor and develop a high-performing North America marketing team, building a culture of collaboration, accountability and excellence.
• Identify where AI tools can accelerate campaign delivery, content production and reporting, and embed them into the team's ways of working.
• Build the team's fluency with AI tools and lead the change management required to adopt new AI-enabled workflows.
• Partner with fellow leaders in the Growth marketing team to bring global programmes to life in North America and represent the region's priorities back to the global team.
• Own the strategy and execution of regional events, trade shows and webinars, creating brand experiences that generate high-quality leads.
• Manage the North America marketing budget, optimising the allocation of resources and investing where it will generate the best return.
• Establish KPIs for marketing programmes and use data-driven insight to test, adjust and continuously improve the regional strategy.

Requirements:

• 10+ years of experience in B2B marketing, predominantly in enterprise software or SaaS, with a strong track record in regional marketing and team leadership.
• Demonstrated ability to build and execute data-driven regional marketing strategies that support growth from both new and existing customers.
• Proven leadership and team management capabilities, with a history of leading cross-functional teams and driving alignment across departments.
• Comfortable working with AI tools in marketing execution, with the enthusiasm and ability to help a team adopt them.
• Proven experience strategically managing regional marketing budgets, optimising spend and investing for the best return.
• Superior verbal and written communication skills, with the ability to engage, influence and inspire stakeholders at every level of the organisation.
• Ability to review and interpret business and marketing data, drawing insight and taking data-driven action, using tools such as Salesforce, Looker and Amplitude.

Benefits:

• Equity through our Employee Share Option Program
• Learning programs and coaching
• Quarterly refresh days, an extended end-of-year break and a monthly allowance
• Inclusive parental leave
• A MacBook and budget to set up your home workspace
• Five annual social impact days
• Medical insurance coverage for you and your family (Available for US & UK only)

XML job scraping automation by YubHub

The Director, Customer Success (internally referred to as Customer Experience (CX) Pod Leader) is accountable for driving customer value, retention, and expansion across a shared book of business within a cross-functional pod. This role leads a team of Customer Success Managers and Renewals Managers with the same rigor, commercial edge, and coaching intensity expected of a senior CS leader; while operating as an equal partner to the Director, Sales in building one unified GTM engine.

Duties & Responsibilities

CX Practice Leadership

• Own the pod's renewal forecast and maintain forecast integrity, speak to week-over-week movement, and translate CSM inputs and your own book inspection into a dependable, consistent number that leadership can rely on.
• Lead pod territory design within your book of business. Working with your Sales Pod Leader and RevOps, translate the pod's assigned accounts into clearly defined CSM and RM territories that optimize for coverage, collaboration, and customer continuity.
• Diagnose and manage portfolio health through monitoring adoption trends, engagement signals, and risk indicators using Vitally, Salesforce, and Gong; ensuring a no-surprises renewal motion through early identification, strong value realization and proactive mitigation of at-risk accounts.
• Lead renewals process discipline and set strategy for renewal negotiations, manage commercial timelines, and hold the team accountable for securing outcomes well ahead of renewal dates; own GRR as a personal accountability.
• Coach CSMs and Renewals Managers into strategic advisors to develop the team through a consistent operating rhythm of 1:1s, performance coaching, feedback, and career development conversations that build capability and drive accountability.
• Serve as executive sponsor on high-stakes accounts and act as the senior CX point of contact for complex escalations, expectation resets, and moments where the partnership with the customer is at risk.
• Drive adoption goal-setting and outcome delivery to set adoption goals across the pod's book, hold the team accountable to specific account plans, and move the team from reactive firefighting to proactive customer engagement.
• Manage team performance rigorously and lead them through structured performance management, ensure high standards are celebrated and gaps are addressed, and contribute to hiring and onboarding decisions that raise the bar of the team.

Shared Pod Responsibilities (co-owned with the Director, Sales)

• Own the customer lifecycle as a shared responsibility and partner closely with the Sales Pod Leader to ensure seamless handoffs, no gaps in customer coverage, and a joined-up experience from acquisition through adoption, renewal, and expansion.
• Set the tone for one GTM engine. Model cross-functional trust, unified customer engagement, and shared accountability across Sales and CX; the pod operates as one team with one commercial goal.
• Co-create the pod's GTM play roadmap and partner with the Sales Pod Leader to identify the Sales & CX quarterly plan and roadmap of plays and customer segments the pod will prioritize; document the approach and recommend plays upward to regional and functional leadership.
• Optimize jointly for NRR and value creation to ensure every pod decision, from resource allocation to customer prioritization, connects to long-term value creation and predictable net revenue retention.
• Drive AI fluency and tool adoption across the pod to actively model the use of AI tools to improve efficiency and output quality; hold the team accountable for building AI-enabled habits into their daily workflow.
• Synthesize and deliver joint pod QBRs to co-present quarterly business reviews covering pod performance across Sales, CX, and customer health dimensions.
• Serve as the pod's ultimate escalation point and own the resolution of complex, cross-functional, or customer-facing issues within the pod; engage senior or cross-functional partners (Support, People Science, RevOps) when the situation requires it.
• Build a pod culture of performance to set a clear vision for the pod alongside the Sales Pod Leader, translate strategy into focused execution, and create an environment where ambition, accountability, and collaboration thrive.

Experience & Knowledge Needed

• Demonstrated success as a Customer Success leader, with direct accountability for GRR, renewal outcomes, and a team's performance against retention and adoption goals.
• Experience owning and delivering a renewal forecast, including speaking to movement, risk, and the specific actions driving the result.
• Deep understanding of CS methodology, LAER frameworks, and value-based customer engagement in a B2B SaaS environment.
• Proven ability to coach and develop CS practitioners into high-performing strategic advisors.
• Commercial confidence, comfortable navigating renewal negotiations, expansion conversations, executive-level customer engagement, and escalations.
• Experience working cross-functionally with Sales, People Science, Implementation, Support, and RevOps to drive customer outcomes.
• Demonstrated ability to work through ambiguity and lead a team through change, evolving models, or new ways of working.

Qualifications Needed

• Strong coaching and people leadership capabilities, with the ability to build accountability and develop talent.
• Senior leadership presence and communication skills required for high-stakes customer moments and internal stakeholder alignment.
• Data fluency, proficiency with Vitally, Salesforce, and Gong (or equivalent) to diagnose risk and drive team performance.
• Alignment with Culture Amp values and behaviors.

The estimated On Target Earnings (OTE) range for this role is $200,000-$240,000 USD.

Perks & Benefits

At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes:

• Equity through our Employee Share Option Program, so you can share in our long-term success
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)

XML job scraping automation by YubHub

Role Purpose As a Director, Customer Success (internally known as Customer Experience (CX) Pod Leader), you will be accountable for driving customer value, retention, and expansion across a shared book of business within a cross-functional pod. This role leads a team of Customer Success Managers and Renewals Managers with the same rigor, commercial edge, and coaching intensity expected of a senior CS leader; while operating as an equal partner to the Director, Sales in building one unified GTM engine.

Duties & Responsibilities

CX Practice Leadership

• Own the pod's renewal forecast and maintain forecast integrity, speaking to week-over-week movement, and translating CSM inputs and your own book inspection into a dependable, consistent number that leadership can rely on.
• Lead pod territory design within your book of business. Working with your Sales Pod Leader and RevOps, translate the pod's assigned accounts into clearly defined CSM and RM territories that optimize for coverage, collaboration, and customer continuity.
• Diagnose and manage portfolio health through monitoring adoption trends, engagement signals, and risk indicators using Vitally, Salesforce, and Gong; ensuring a no-surprises renewal motion through early identification, strong value realization, and proactive mitigation of at-risk accounts.
• Lead renewals process discipline and set strategy for renewal negotiations, manage commercial timelines, and hold the team accountable for securing outcomes well ahead of renewal dates; own GRR as a personal accountability.
• Coach CSMs and Renewals Managers into strategic advisors to develop the team through a consistent operating rhythm of 1:1s, performance coaching, feedback, and career development conversations that build capability and drive accountability.
• Serve as executive sponsor on high-stakes accounts and act as the senior CX point of contact for complex escalations, expectation resets, and moments where the partnership with the customer is at risk.
• Drive adoption goal-setting and outcome delivery to set adoption goals across the pod's book, hold the team accountable to specific account plans, and move the team from reactive firefighting to proactive customer engagement.
• Manage team performance rigorously and lead them through structured performance management, ensure high standards are celebrated and gaps are addressed, and contribute to hiring and onboarding decisions that raise the bar of the team.

Shared Pod Responsibilities (co-owned with the Director, Sales)

• Own the customer lifecycle as a shared responsibility and partner closely with the Sales Pod Leader to ensure seamless handoffs, no gaps in customer coverage, and a joined-up experience from acquisition through adoption, renewal, and expansion.
• Set the tone for one GTM engine. Model cross-functional trust, unified customer engagement, and shared accountability across Sales and CX; the pod operates as one team with one commercial goal.
• Co-create the pod's GTM play roadmap and partner with the Sales Pod Leader to identify the Sales & CX quarterly plan and roadmap of plays and customer segments the pod will prioritize; document the approach and recommend plays upward to regional and functional leadership.
• Optimize jointly for NRR and value creation to ensure every pod decision, from resource allocation to customer prioritization, connects to long-term value creation and predictable net revenue retention.
• Drive AI fluency and tool adoption across the pod to actively model the use of AI tools to improve efficiency and output quality; hold the team accountable for building AI-enabled habits into their daily workflow.
• Synthesize and deliver joint pod QBRs to co-present quarterly business reviews covering pod performance across Sales, CX, and customer health dimensions.
• Serve as the pod's ultimate escalation point and own the resolution of complex, cross-functional, or customer-facing issues within the pod; engage senior or cross-functional partners (Support, People Science, RevOps) when the situation requires it.
• Build a pod culture of performance to set a clear vision for the pod alongside the Sales Pod Leader, translate strategy into focused execution, and create an environment where ambition, accountability, and collaboration thrive.

Experience & Knowledge Needed

• Demonstrated success as a Customer Success leader, with direct accountability for GRR, renewal outcomes, and a team's performance against retention and adoption goals.
• Experience owning and delivering a renewal forecast, including speaking to movement, risk, and the specific actions driving the result.
• Deep understanding of CS methodology, LAER frameworks, and value-based customer engagement in a B2B SaaS environment.
• Proven ability to coach and develop CS practitioners into high-performing strategic advisors.
• Commercial confidence, comfortable navigating renewal negotiations, expansion conversations, executive-level customer engagement, and escalations.
• Experience working cross-functionally with Sales, People Science, Implementation, Support, and RevOps to drive customer outcomes.
• Demonstrated ability to work through ambiguity and lead a team through change, evolving models, or new ways of working.

Qualifications Needed

• Strong coaching and people leadership capabilities, with the ability to build accountability and develop talent.
• Senior leadership presence and communication skills required for high-stakes customer moments and internal stakeholder alignment.
• Data fluency, proficiency with Vitally, Salesforce, and Gong (or equivalent) to diagnose risk and drive team performance.
• Alignment with Culture Amp values and behaviors.

Perks & Benefits

• Equity through our Employee Share Option Program, so you can share in our long-term success.
• Learning programs and coaching to help you thrive and grow.
• Quarterly refresh days, an extended end-of-year break, and a monthly allowance to support your wellbeing and lifestyle.
• Inclusive parental leave from day one.
• A MacBook and budget to set up your home workspace, enabling flexibility.
• Five annual social impact days to give back to causes that matter to you.
• Medical insurance coverage for you and your family (Available for US & UK only).

XML job scraping automation by YubHub

Role Purpose As a Director, Customer Success (internally known as Customer Experience (CX) Pod Leader), you will be accountable for driving customer value, retention, and expansion across a shared book of business within a cross-functional pod. This role leads a team of Customer Success Managers and Renewals Managers with the same rigor, commercial edge, and coaching intensity expected of a senior CS leader; while operating as an equal partner to the Director, Sales in building one unified GTM engine.

Duties & Responsibilities

CX Practice Leadership

• Own the pod's renewal forecast and maintain forecast integrity, speak to week-over-week movement, and translate CSM inputs and your own book inspection into a dependable, consistent number that leadership can rely on.
• Lead pod territory design within your book of business. Working with your Sales Pod Leader and RevOps, translate the pod's assigned accounts into clearly defined CSM and RM territories that optimize for coverage, collaboration, and customer continuity.
• Diagnose and manage portfolio health through monitoring adoption trends, engagement signals, and risk indicators using Vitally, Salesforce, and Gong; ensuring a no-surprises renewal motion through early identification, strong value realization and proactive mitigation of at-risk accounts.
• Lead renewals process discipline and set strategy for renewal negotiations, manage commercial timelines, and hold the team accountable for securing outcomes well ahead of renewal dates; own GRR as a personal accountability.
• Coach CSMs and Renewals Managers into strategic advisors to develop the team through a consistent operating rhythm of 1:1s, performance coaching, feedback, and career development conversations that build capability and drive accountability.
• Serve as executive sponsor on high-stakes accounts and act as the senior CX point of contact for complex escalations, expectation resets, and moments where the partnership with the customer is at risk.
• Drive adoption goal-setting and outcome delivery to set adoption goals across the pod's book, hold the team accountable to specific account plans, and move the team from reactive firefighting to proactive customer engagement.
• Manage team performance rigorously and lead them through structured performance management, ensure high standards are celebrated and gaps are addressed, and contribute to hiring and onboarding decisions that raise the bar of the team.

Shared Pod Responsibilities (co-owned with the Director, Sales)

• Own the customer lifecycle as a shared responsibility and partner closely with the Sales Pod Leader to ensure seamless handoffs, no gaps in customer coverage, and a joined-up experience from acquisition through adoption, renewal, and expansion.
• Set the tone for one GTM engine. Model cross-functional trust, unified customer engagement, and shared accountability across Sales and CX; the pod operates as one team with one commercial goal.
• Co-create the pod's GTM play roadmap and partner with the Sales Pod Leader to identify the Sales & CX quarterly plan and roadmap of plays and customer segments the pod will prioritize; document the approach and recommend plays upward to regional and functional leadership.
• Optimize jointly for NRR and value creation to ensure every pod decision, from resource allocation to customer prioritization, connects to long-term value creation and predictable net revenue retention.
• Drive AI fluency and tool adoption across the pod to actively model the use of AI tools to improve efficiency and output quality; hold the team accountable for building AI-enabled habits into their daily workflow.
• Synthesize and deliver joint pod QBRs to co-present quarterly business reviews covering pod performance across Sales, CX, and customer health dimensions.
• Serve as the pod's ultimate escalation point and own the resolution of complex, cross-functional, or customer-facing issues within the pod; engage senior or cross-functional partners (Support, People Science, RevOps) when the situation requires it.
• Build a pod culture of performance to set a clear vision for the pod alongside the Sales Pod Leader, translate strategy into focused execution, and create an environment where ambition, accountability, and collaboration thrive.

Experience & Knowledge Needed

• Demonstrated success as a Customer Success leader, with direct accountability for GRR, renewal outcomes, and a team's performance against retention and adoption goals.
• Experience owning and delivering a renewal forecast, including speaking to movement, risk, and the specific actions driving the result.
• Deep understanding of CS methodology, LAER frameworks, and value-based customer engagement in a B2B SaaS environment.
• Proven ability to coach and develop CS practitioners into high-performing strategic advisors.
• Commercial confidence, comfortable navigating renewal negotiations, expansion conversations, executive-level customer engagement, and escalations.
• Experience working cross-functionally with Sales, People Science, Implementation, Support, and RevOps to drive customer outcomes.
• Demonstrated ability to work through ambiguity and lead a team through change, evolving models, or new ways of working.

Qualifications Needed

• Strong coaching and people leadership capabilities, with the ability to build accountability and develop talent.
• Senior leadership presence and communication skills required for high-stakes customer moments and internal stakeholder alignment.
• Data fluency, proficiency with Vitally, Salesforce, and Gong (or equivalent) to diagnose risk and drive team performance.
• Alignment with Culture Amp values and behaviors.

Perks & Benefits

• Equity through our Employee Share Option Program, so you can share in our long-term success
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)

XML job scraping automation by YubHub

Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work.

Our Chief People Officer is moving on after three and a half years. They leave behind a People Experience function that works well: predictable delivery, a capable team, a high bar on senior hiring, and a seat at the table that has been earned and respected.

What you'll own

The role has several dimensions. They are listed in order of weight, and we mean the order.

• Run People Experience (PX) well
• Be credible in the market and with customers
• Lead on AI, personally
• Influence the product

What we're looking for:

• You've led a people function at scale in a global, multi-country business, ideally through a period of significant change.
• You build teams strong enough to make you unnecessary in the operational detail, and you've done it before rather than intending to.
• You have judgement about organisations that people seek out: structure, senior talent, when to intervene and when not to.
• You're willing to say unpopular things to powerful people early, and you've got the track record to prove it isn't just a line in an interview.
• You're personally very capable with AI. You use it in your own work, you've built things with it, and you've set governance that enabled adoption rather than slowed it, including across functions you don't own.
• You have a view about the future of work that is yours, and you can credibly defend it in front of an audience of HR leaders.
• You're willing to be deployed commercially: joining customer calls, taking the hard practitioner questions Sales can't answer, and speaking at our events.

Perks & Benefits

At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes:

• Equity through our Employee Share Option Program, so you can share in our long-term success
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)

XML job scraping automation by YubHub

Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams.

Our Chief People Officer is moving on after three and a half years. They leave behind a People Experience function that works well: predictable delivery, a capable team, a high bar on senior hiring, and a seat at the table that has been earned and respected.

The role has several dimensions:

Run People Experience (PX) well

You'll own a strong and coherent function that delivers its cycles well and on time: performance, engagement, compensation, talent acquisition, capability, compliance across four countries. No surprises to the Exec. No escalations arriving at the CEO's desk that should have been resolved two levels down.

Be credible in the market and with customers

You'll speak at our global events and in the market, join customer conversations, and support Sales and Customer Experience in rooms where a practitioner's view might land differently to a vendor's.

Lead on AI, personally

The incumbent Chief People Officer leads AI internally; both the technology itself, and the ways of working that are actively being shaped across that. You'll set governance across multiple functions, that enables rather than blocks, and drive genuine adoption and behaviour change across a company with strong AI curiosity.

Influence the product

You'll be leading our internal efforts as Customer Zero: where we are our own first and (sometimes toughest) customer. You'll run Culture Amp on Culture Amp and give R&D feedback that's worth their time.

We're looking for:

• You've led a people function at scale in a global, multi-country business, ideally through a period of significant change.
• You build teams strong enough to make you unnecessary in the operational detail, and you've done it before rather than intending to.
• You have judgement about organisations that people seek out: structure, senior talent, when to intervene and when not to.
• You're willing to say unpopular things to powerful people early, and you've got the track record to prove it isn't just a line in an interview.
• You're personally very capable with AI. You use it in your own work, you've built things with it, and you've set governance that enabled adoption rather than slowed it, including across functions you don't own.
• You have a view about the future of work that is yours, and you can credibly defend it in front of an audience of HR leaders.
• You're willing to be deployed commercially: joining customer calls, taking the hard practitioner questions Sales can't answer, and speaking at our events.

Perks & Benefits:

• Equity through our Employee Share Option Program, so you can share in our long-term success
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)

XML job scraping automation by YubHub