You’ll manage a team and handle escalated client issues, digging into root causes with teams across the business. You’ll also drive improvements such as AI-enabled service tools.

The role carries ownership of UO policies, risk controls and incident management, and keeps our customer practices in line with MAS requirements.

It suits a seasoned client support leader who stays calm under pressure, makes sound decisions and wants to shape the user experience in a fast-moving crypto environment.

Responsibilities

• Make decisions on client issues based on rational assessment and evaluation of circumstances. Strong understanding of our business operations is required.
• Investigate the root cause of customer’s issue by liaising with internal stakeholders.
• Participate in various stakeholder’s project implementation by assessing impact on customers and working with marketing to provide relevant information in notification.
• Address and front escalated complaints by understanding the root issue and providing prompt, accurate and comprehensive answers.
• Exemplify leadership during turbulent/distressed times or external threats e.g surge in tickets or discovery of incidents etc..
• Monitor user support ticket, raise questions and promptly feedback to Management any abnormally observed that requires attention.
• Challenge outcomes of disputes on Card payments.
• Drive UO projects including integration of AI to improve service efficiency.
• Review and approve User Operations Policies and Procedures.
• Perform Risk Control Self-Assessment (RCS) for the department and ensure work with other departments to ensure that controls are in place. Report KRI on a regular basis.
• Initiate Incident Reporting for UO incidents and ensure follow through by various departments and closure for incident reporting.
• Manage a team of eight staff members and provide training in specific areas as needed.
• Work with business units and IT on the implementation of new business initiatives, regular client notifications and announcements.
• Keep abreast of MAS’ requirements and guidelines impacting retail customers.

Requirements

• 8+ years of working experience in customer service/client support operations in a retail brokerage, cryptocurrency firm, fintech or bank.
• A university degree in Finance, Economics, Business, or a related field.
• Advanced understanding and/or experience working in a Cryptocurrency/Blockchain/Fintech/Finance Trading domain preferred.
• Demonstrated experience in account opening AML/CFT requirements is an added advantage.
• Strong communication skills and ability to write succinctly.
• Strong sense of responsibility, accountability and able to work well in teams.
• Able to adapt to non-office hours when market conditions require.
• Bilingual will be an advantage.

Benefits

• Friendly and fun start-up work culture.
• Convenient work location located in the heart of CBD area.
• Generous annual leaves on top of national holidays.
• Medical coverage including GP, Specialist, TCM, and more.
• Self-care benefits and exciting fitness workshops/webinars.
• Vibrant office with a well-stocked pantry.

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Responsibilities

• Corporate strategy & planning: Lead corporate planning initiatives and drive implementation of company strategy with the CEO, C-suite and heads of department.
• Develop plans to scale operational processes, systems and people in line with the group's growth objectives.
• Work across teams to optimise existing business units and launch new ones.
• Report on the profitability and operating performance of the company and its business units, with recommendations to improve cost efficiency or grow revenue.
• Prepare board papers, strategy memos and management presentations.

• Market expansion & special projects: Lead overseas expansion projects, including comparative market analysis, market sizing, regulatory landscape, entry model, partner identification and execution.
• Own high-priority special projects end to end, coordinating Finance, Legal, Compliance, Product, Trading and Operations.

• Business development & strategic partnerships: Originate, structure and negotiate partnerships with banks, financial institutions and ecosystem partners.
• Build distribution for tokenised capital markets products with issuers, platforms and institutional partners.
• Own partnership commercials, term sheets and ongoing relationship management.

• Special Projects: Source, evaluate and execute strategic investments and joint ventures.
• Build financial analyses and valuation models (DCF, trading comps, precedent transactions) as the basis for deal structuring and negotiation.
• Run due diligence and transaction documentation with internal teams and external advisors; support post-deal integration.
• Prepare investment memoranda and presentations on targets and transactions for senior management, the board and shareholders.

• Investor relations & stakeholder management: Manage relationships with shareholders and investors, including regular reporting, updates and ad-hoc requests.
• Support fundraising and capital activities: investor materials, data rooms and investor Q&A.
• Act as a trusted point of contact for senior internal and external stakeholders.

Requirements

• Degree in Finance, Economics, Business or a related discipline; CFA / MBA a plus.
• At least 5+ years of relevant experience in M&A, corporate finance, investment banking, private equity / venture capital, corporate development or management consulting.
• Hands-on deal execution experience, including managing due diligence and transaction documentation.
• Able to design, build and analyse financial models and run valuation analyses; strong grasp of capital structure and corporate finance.
• Track record of originating and closing partnerships or commercial deals.
• Comfortable working with C-suite, boards and investors; strong communication and presentation skills.
• Clear, structured thinker who builds efficient systems and gets things done; high numeracy and attention to detail.
• Self-motivated and hands-on, with strong emotional intelligence; thrives in a fast-paced, constantly evolving environment and relishes stepping up.
• Strong interest in digital assets and the industry.
• Strong Excel, PowerPoint and Word skills; familiar with Google Workspace.

Nice to Have

• Mandarin and/or Japanese (business level).
• Background in fintech, payments, banking or digital assets.
• Familiarity with tokenisation, digital securities or capital markets infrastructure.
• Market expansion or licensing experience in Southeast Asia.

Benefits

• Friendly and fun start-up work culture.
• Convenient work location located in the heart of CBD area.
• Generous annual leaves on top of national holidays.
• Medical coverage including GP, Specialist, TCM, and more.
• Self-care benefits and exciting fitness workshops/webinars.
• Vibrant office with a well-stocked pantry.

Job Data by YubHub.

You will work closely with trading and product teams to identify, assess, and manage market risks, while helping to build scalable risk frameworks as we grow.

Responsibilities

• Monitor and manage market risks across Spot and Derivatives products
• Assess risks in new and existing products (pricing, volatility, liquidity, counterparty exposure)
• Develop and enhance risk frameworks, limits, and monitoring processes
• Conduct stress testing and scenario analysis to assess potential market risks
• Partner with Trading, Product, and Engineering to embed risk controls
• Provide risk insights to senior management

Growth Opportunity

• Opportunity to expand into Enterprise Risk Management (ERM)
• Contribute to firm-wide risk governance and strategic risk decisions
• Potential pathway into broader risk leadership role

Requirements

• Experience in market risk / trading risk / financial risk
• Strong understanding of Spot and Derivatives markets
• Exposure to one or more: Options, Structured products, Earn / yield products
• Ability to assess volatility, liquidity, and counterparty risks
• Strong analytical thinking with the ability to translate data into actionable risk insights

Nice to Have

• Hands-on data skills (e.g. Excel; Python/SQL is a plus but not required)
• Experience in crypto or digital assets markets
• Familiarity with options or non-linear products
• Exposure to Enterprise Risk Management (ERM) or firm-wide risk governance
• Background in quantitative methods (e.g. VaR, stress testing)

Benefits

• Friendly and fun start-up work culture
• Convenient work location located in the heart of CBD area
• Generous annual leaves on top of national holidays
• Medical coverage including GP, Specialist, TCM, and more
• Self-care benefits and exciting fitness workshops/webinars
• Vibrant office with a well-stocked pantry

Job Data by YubHub.

You'll also be required to collaborate with cross-functional teams to ensure seamless integration across systems, optimize transaction workflows, and enhance trading reliability, scalability, and operational efficiency.

Responsibilities:

• Design, build, and maintain backend services and internal tools that support Coinhako's Trading Desk operations.
• Integrate with exchanges, liquidity providers, trading venues, and internal systems using REST APIs, WebSocket, and FIX where applicable.
• Improve the reliability, scalability, latency, and observability of internal trading systems.
• Automate manual trading operations and reduce operational risk through better tooling and system design.
• Participate in all phases of the development life cycle such as developing, code review, testing, and debugging.

Requirements:

• Minimum 5-6 years of professional work experience as a Software Engineer in designing and building Trading systems.
• Strong background in Python or Go, knowledge in C++ will be an advantage.
• Strong communication and interpersonal skills.
• Experience with REST APIs and WebSocket, and FIX connectivity.
• Familiarity with the trade lifecycle, financial products, trading venues, risk controls, and execution workflows.
• Experience building trading infrastructure such as order management, execution, market data, risk, reconciliation, or post-trade workflows.
• Exposure to low-latency, high-throughput, or high-frequency trading systems is a strong advantage.
• Experience with cloud and infrastructure tooling such as AWS, Docker, and Terraform.
• Experience building systems using SQL and NoSQL databases.
• Comfortable working in a fast-paced work environment.
• Demonstrate a collaborative attitude with a bias toward action.
• Experience working in Cryptocurrency/Blockchain/Fintech/Financial firms.

Benefits:

• Friendly and fun start-up work culture.
• Convenient work location located in the heart of CBD area.
• Generous annual leaves on top of national holidays.
• Medical coverage including GP, Specialist, TCM, and more.
• Self-care benefits and exciting fitness workshops/webinars.
• Vibrant office with a well-stocked pantry.

Job Data by YubHub.

You will work closely with the executive team, product managers, and other stakeholders to ensure that all product engineering efforts align with business objectives, market needs, and technical excellence.

Responsibilities

• Strategic Leadership:
• Define and execute the technical vision and strategy for the platform, ensuring alignment with the company’s goals.
• Lead the engineering team to build scalable, secure, and high-performance features for the exchange, with a focus on availability, security, and usability.
• Collaborate with executive leadership and product managers to create and refine the engineering roadmap, prioritizing key initiatives to drive business growth.

• Team Leadership and Development:
• Manage, mentor, and inspire a team of product engineers, fostering a culture of technical excellence, innovation, and accountability.
• Recruit top talent, develop engineering leadership within the team, and establish career development frameworks to grow internal talent.
• Encourage cross-functional collaboration and ensure effective communication between engineering, product, UX/UI, security, and operations teams.

• Product Development and Delivery:
• Oversee the end-to-end product engineering lifecycle, from ideation to implementation, ensuring features are delivered on time, on budget, and to the highest quality standards.
• Provide leadership in the architecture and design of scalable, low-latency systems, ensuring high throughput for trading operations.
• Drive continuous product improvements, responding quickly to market changes and customer feedback, while ensuring regulatory compliance and security standards.

• Platform Scalability and Performance:
• Ensure the platform is optimized for scalability, with the ability to handle high volumes of transactions, low latency, and seamless performance during peak periods.
• Champion best practices in software engineering, including automated testing, continuous integration, and monitoring.
• Manage and improve the platform’s infrastructure, focusing on high availability, redundancy, and disaster recovery processes.

• Security and Compliance:
• Ensure that platform security is a top priority, implementing best practices and industry standards for data protection, anti-money laundering (AML), and know your customer (KYC) compliance.
• Lead initiatives to continuously evaluate and enhance the platform’s security posture, proactively identifying and mitigating risks.
• Work with the legal and compliance teams to ensure that product development and engineering are aligned with regulatory requirements.

• Innovation and Market Leadership:
• Stay at the forefront of emerging trends in fintech, blockchain, and digital asset exchanges, driving the adoption of new technologies and practices to improve the platform.
• Conduct research and development on innovative solutions to enhance the exchange’s capabilities, such as enhanced trading algorithms, risk management tools, and blockchain integrations.

• Process Improvement and Efficiency:
• Establish and refine engineering processes to enhance efficiency, transparency, and collaboration across teams.
• Implement metrics and performance KPIs to measure the success of engineering initiatives and the overall product engineering function.

Requirements

• Experience:
• Minimum of 10+ years of experience in product engineering roles, with at least 5+ years in a leadership capacity managing engineering teams.
• Proven track record of leading the development of broker-dealer trading systems platforms or similar complex financial systems.
• Strong understanding of cryptocurrency and digital asset markets, trading systems, and exchange architectures is a significant advantage.

• Technical Skills:
• Expertise in software architecture and engineering best practices (microservices, APIs, distributed systems).
• Hands-on experience with modern programming languages (e.g., Ruby, Python, Go, Java, C++) and relevant tech stacks.
• In-depth knowledge of cloud platforms (AWS, GCP, Azure) and containerization technologies (Docker, Kubernetes).
• Familiarity with blockchain technology, smart contracts, and digital asset transaction systems.
• Experience with DevOps practices and tools (CI/CD, automated testing, monitoring).

• Leadership & Communication:
• Excellent leadership skills with a history of successfully managing and growing engineering teams.
• Strong communication skills with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
• Ability to work in a fast-paced, high-pressure environment and prioritize effectively across multiple initiatives.

Benefits

• Friendly and fun start-up work culture
• Convenient work location located in the heart of CBD area
• Generous annual leaves on top of national holidays
• Medical coverage including GP, Specialist, TCM, and more
• Self-care benefits and exciting fitness workshops/webinars
• Vibrant office with a well-stocked pantry

Job Data by YubHub.

Reporting directly to the Chief Compliance Officer & MLRO, you will play a critical role in conducting Customer Due Diligence (CDD), managing risk assessments, and supporting AML compliance across our digital asset platform.

Whether you bring background experience in traditional finance, capital markets, crypto, or law enforcement, this role offers an exciting path to deepen your compliance expertise in the crypto space.

Responsibilities

• Perform KYC and Customer Due Diligence (CDD) during onboarding of new customers.
• Perform KYC, Customer Due Diligence (CDD) and review transactions during Periodic Review of existing customers.
• Perform due diligence during onboarding and periodic review with regards to outsourced third party vendors and counterparties.
• Conduct holistic customer risk assessment and allocation of risk scores.
• Perform screening, evaluate screening reports and daily clearing of screening alerts.
• Timely escalation of risk alerts to next level for review.
• Assist in Enhance Due Diligence, including risk mitigation and controls.
• Review customers Source of Wealth and Funds (SOW/F) information, including verification of SOW/F.
• Participate in AML Compliance projects.
• Ad-hoc projects delegated by compliance management.

Requirements

• Preferably a bachelor’s degree in law, finance or equivalent.
• Diploma in Law candidates will be considered.
• Preferably 2 years of compliance experience in the finance industry.
• Preferably to have obtained recognised AML certifications (ACAMS or ICA)
• The candidate to have a good understanding and/or experience working in a cryptocurrency and blockchain environment, traditional finance or capital markets trading industry.
• Strong analytical skills with capability to work independently with minimal supervision, and ex-police officers will also be considered.
• Strong problem-solving skills and able to multitask.
• Strong team player, interpersonal, presentation and communication skills.
• Committed and passionate to go beyond the extra mile to succeed in this role.
• Adaptable in an ever-evolving digital environment.
• Those without prior experience will be extensively trained during on job.

Benefits

• Friendly and fun start-up work culture
• Convenient work location located in the heart of CBD area
• Generous annual leaves on top of national holidays
• Medical coverage including GP, Specialist, TCM, and more
• Self-care benefits and exciting fitness workshops/webinars
• Vibrant office with a well-stocked pantry

Job Data by YubHub.

In this role, you will be responsible for designing, developing, and maintaining high-performance services that power our payments and wallet infrastructure.

Responsibilities:

• Architect and build scalable backend services using Rails 8, Go, Sidekiq, REST, AWS, and Docker;
• Design and build high-volume APIs used by our frontends and external traders;
• Ensure the long-term quality of the code and drive decisions related to the architecture of production systems;
• Manage and maintain custody solutions for digital assets, ensuring the highest level of security and compliance;
• Collaborate with other engineers, product managers, and designers during various product development stages;
• Improve engineering standards, tooling, and processes.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field;
• Understand good practices of building and working with APIs;
• 5+ years of building scalable distributed systems with a strong background in Ruby; Go is a plus;
• Comfortable with ambiguity and scoping solutions with your teammates;
• Organized, proactive, and able to manage yourself;
• Knowledge of cryptography and security principles in blockchain, as well as compliance and regulatory frameworks for cryptocurrency.

Benefits:

• Friendly and fun start-up work culture;
• Convenient work location in the heart of CBD area;
• Generous annual leaves on top of national holidays;
• Medical coverage including GP, Specialist, TCM, and more;
• Self-care benefits and exciting fitness workshops/webinars;
• Vibrant office with a well-stocked pantry.

Job Data by YubHub.

Key responsibilities include:

• Implementing volatility models and maintaining real-time volatility surfaces for crypto assets like Bitcoin and Ethereum
• Monitoring and managing the trading book's risk, ensuring Delta, Gamma, Vega, Theta, and Rho exposures are within strict limits
• Developing and refining systematic strategies to identify short-term mispricing and execute market-making operations
• Partnering with developers to backtest, prototype, and deploy new options strategies
• Performing deep-dive P&L and Greek exposure analysis to evaluate performance and optimize trading models
• Working in close partnership with control functions such as Legal, Compliance, Risk, and Finance to ensure appropriate governance and control infrastructure

Requirements:

• Degree in Financial Engineering, Mathematics, Physics, Computer Science, or Economics from a top-tier institution
• Typically 3+ years of hands-on experience in options trading (equities, FX, or crypto) and algorithmic market making
• Strong programming capabilities, particularly in Python
• In-depth understanding of FX, equity, and crypto market mechanics (CeFi, DeFi, perpetual futures, and margin models)

Benefits:

• Friendly and fun start-up work culture
• Convenient work location located in the heart of CBD area
• Generous annual leaves on top of national holidays
• Medical coverage including GP, Specialist, TCM, and more
• Self-care benefits and exciting fitness workshops/webinars
• Vibrant office with a well-stocked pantry

Job Data by YubHub.

In this role, you will support daily sales operations by preparing client materials such as presentations and proposals, managing and updating account documentation, and systematically maintaining client records.

You will monitor client activity, track engagement, and ensure all information is accurate and current.

Key responsibilities include coordinating follow-ups, scheduling meetings, sending reminders, and maintaining effective client communication.

This position offers hands-on experience in institutional cryptocurrency business processes and the opportunity to develop your skills alongside experienced professionals.

Responsibilities

• Manage our institutional, corporate, and VIP clients
• Oversee trade bookings and settlements
• Execute client trades promptly and accurately
• Ensure timely and precise completion of onboardings and KYC reviews
• Apply understanding of financial products and strategies to ensure our HNW clients are appropriately integrated and utilise our product suite optimally
• Effectively manage, prioritise, and follow up on client matters through to resolution
• Collaborate closely with the team to deliver a best-in-class customer experience

Requirements

• Bachelor’s degree in Finance, Economics, or a related field preferred
• 1-3 years of relevant experience in the Priority or Private Banking industry
• Passion for blockchain technology, fintech, and digital assets
• Strong interest in client service
• Excellent interpersonal skills
• Proactive, a team player, and able to work in a fast-paced environment
• Understanding of, or experience working in, Cryptocurrency, Blockchain, Fintech, Finance, or Trading domains is an advantage
• Effectively bilingual in Mandarin and English for client support and business needs

Benefits

• Friendly and fun start-up work culture
• Convenient work location located in the heart of CBD area
• Generous annual leaves on top of national holidays
• Medical coverage including GP, Specialist, TCM and more
• Vibrant office with well-stocked pantry

Job Data by YubHub.

You'll work on analysing and checking numbers, reconciling figures against independent sources, investigating discrepancies, and automating manual checks.

Responsibilities:

• Check financial numbers for accuracy
• Reconcile financial figures against independent sources and explain differences
• Investigate reports that appear incorrect and determine if they are actually wrong
• Trace numbers back to their source
• Automate manual checks using SQL and Python
• Build and maintain dashboards for financial performance monitoring
• Document datasets and their limitations

Requirements:

• Currently studying or recently graduated in a numerate field (data, statistics, finance, accounting, computer science, engineering, or similar)
• SQL experience with joins and aggregations
• Some Python experience for analysis or automation
• Careful with numbers and detail-oriented
• Comfortable saying 'I don't know'
• Clear written communication skills

Nice to Have:

• Coursework or personal projects involving financial, accounting, or transaction data
• Experience with dashboards (Power BI, QuickSight, Tableau, etc.)
• Exposure to large-scale spreadsheets
• Interest in cryptocurrency or trading

What You'll Learn:

• Financial reporting and reconciliation in a live crypto business
• Deciding which numbers to trust when sources disagree
• Building and running automated data checks and pipelines
• Working with production data and version control
• Using AI tooling effectively

Job Data by YubHub.