The role involves controlling medical expenses, optimising hospital stays, reviewing hospital billing, and improving the customer experience for inpatients.

Key responsibilities:

• Control of hospital census and follow-up on hospital admissions
• Review and control of hospital billing
• Improve Cigna customer experience
• Internal support for advising on hospital/centre agreements
• Control and management of medical expenses (hospitals and healthcare professionals)
• Detection of FWA (Fraud, Waste and Abuse)
• Promote electronic billing from suppliers
• Conciliation of billing differences and identification of improvements for negotiation with suppliers

Requirements:

• +3 years of experience in an insurance company or hospital administration/billing area
• Clinical experience in a hospital and nursing qualifications are desirable

Benefits:

• Permanent contract
• Comprehensive benefits package: medical, dental, life, and vision insurance; meal and telework allowances; Wellhub, wellness programs, and language training
• Opportunity to directly impact care quality and customer experience
• Hybrid model with flexible hours from Monday to Thursday, 9:00 AM - 6:15 PM, and Friday, 9:00 AM - 2:45 PM
• 27 vacation days plus birthday off

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Responsibilities:

• Develop and execute a comprehensive dental and vision growth strategy within assigned markets.
• Achieve or exceed membership growth targets through effective prospecting and broker engagement.
• Manage the end-to-end sales process, including RFP responses, financial presentations, and implementation oversight.
• Collaborate with matrix partners to design winning presale strategies and deliver competitive proposals.
• Provide market insights to influence product development and pricing strategies.
• Lead broker development initiatives and maintain a strong presence in key verticals such as Government, Education, and Healthcare.
• Deliver training and coaching to internal sales teams on dental product positioning and competitive differentiation.
• Maintain expert knowledge of Cigna Dental products through ongoing education and participation in business reviews.

Qualifications:

• Required:

+ Bachelor’s degree or equivalent experience. + 5+ years of dental benefits sales experience; proven healthcare sales track record. + Licensed Life & Health producer with ability to travel frequently. + Strong strategic thinking, analytical skills, and ability to work independently in complex environments. + Excellent communication, negotiation, and presentation skills.

• Preferred:

+ Managed dental sales experience. + Experience influencing cross-functional teams in a matrixed organization. + Financial acumen and membership growth orientation.

Benefits:

• Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs.
• 401(k), company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

Incentive Compensation Plan:

• This role is anticipated to be eligible to participate in an incentive compensation plan.

Remote Work Requirements:

• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

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Responsibilities:

• Cross-collaborate with team members from various functions, including data scientists, data analysts, data governance, technology, engineering, Quality Analysts, product owners, and others to drive outcomes.
• Guide the team and organisation on how to use Agile/Scrum practices and values to delight customers.
• Assess the Scrum Maturity of the team and organisation and coach the team to higher levels of maturity.
• Remove impediments or guide the team to remove impediments by finding the right personnel.
• Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged.
• Facilitate discussion, decision-making, and conflict resolution.
• Assist with internal and external communication, improving transparency, and radiating information.
• Support and educate the Product Owner, especially with respect to grooming and maintaining the product backlog.

About Evernorth Health Services: Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality.

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As an Account Manager you will act as a trusted partner to clients, brokers, and internal stakeholders, ensuring seamless account management, supporting retention strategies, and contributing to business growth initiatives.

The successful candidate will combine strong relationship management skills with commercial awareness, negotiation capabilities, and a proactive approach to problem-solving.

You'll Be Responsible For:

• Support the management and retention of a portfolio of international clients, ensuring service commitments and client expectations are consistently met.
• Develop and maintain strong relationships with clients, brokers, and key internal stakeholders to deliver an outstanding customer experience.
• Identify opportunities to strengthen client relationships, improve client satisfaction, and contribute to revenue growth through upselling and cross-selling initiatives.
• Participate in client and broker meetings, preparing commercial analyses, renewal strategies, and service reviews.
• Collaborate with underwriting, operations, claims, finance, and product teams to deliver effective and timely solutions for clients.
• Support renewal negotiations by gathering market intelligence, analysing account performance, and preparing client recommendations.
• Proactively manage client queries, escalations, and service concerns, ensuring prompt resolution and maintaining client confidence.
• Monitor portfolio performance, identify trends, and provide insights that support retention and growth objectives.
• Contribute to process improvement initiatives that enhance efficiency, client advocacy, and overall service excellence.
• Maintain accurate account documentation and ensure adherence to internal governance and compliance requirements.

What You'll Bring to the Role:

• Strong commercial mindset with an interest in client retention, revenue growth, and strategic account development.
• Demonstrated ability to negotiate effectively and influence outcomes across internal and external stakeholders.
• Excellent relationship-building and communication skills with the confidence to engage with senior-level contacts.
• Strong analytical skills with the ability to interpret data, identify trends, and formulate recommendations.
• Highly organised with excellent attention to detail and the ability to manage multiple priorities effectively.
• Proactive, solution-oriented, and comfortable operating in a fast-paced international environment.
• Experience in account management, client relationship management, sales support, consulting, insurance, healthcare benefits, financial services, or a related industry is preferred.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Teams.
• Fluency in an additional language would be beneficial

Why You'll Love Working Here

• Competitive salary
• Multicultural and hybrid working environment
• Private Medical Insurance
• Employee Wellbeing Benefits
• Educational Development Program

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The role exists to reduce manual effort, improve the reliability and consistency of operational services, and release capacity back to the wider infrastructure teams.

Key responsibilities include:

• Designing, developing, testing, documenting, and maintaining reusable automation for infrastructure and operational services.
• Building and operating Ansible content through Ansible Automation Platform.
• Owning assigned requests from intake through delivery and stable operation.
• Developing modular automation using Python, PowerShell, Bash, and YAML.
• Managing code in Git using branching, pull requests, and peer review.
• Building testing and validation into delivery.
• Developing and improving logging, monitoring, and reporting across automations.

The ideal candidate will have experience in infrastructure engineering environments, proven delivery of automation, and strong practical skills in Ansible, Python, PowerShell, or similar.

The role is based in Kuala Lumpur, working a mix of office and home-based days.

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Cigna Healthcare is a global leader in health insurance, committed to improving the health, wellbeing, and peace of mind of individuals.

The successful candidate will provide support to the medical authorizations and reimbursement area.

Responsibilities

• Parameterize declared pathologies in health questionnaires.
• Identify and parameterize medical coding associated with declared pathologies and health conditions.
• Manage parameterization and automation projects for the Health Management Directorate.
• Manage medical authorizations, reimbursements, and healthcare expenditure control.

Requirements

• At least 5 years of experience in medical authorization management within the insurance, hospital, or healthcare sector.
• Advanced computer skills.
• Analytical and problem-solving skills.
• Ability to work in a team and collaborate with different areas of the organization.
• Experience in healthcare management and operations.
• Knowledge of health risk underwriting in health insurance companies.
• Experience in medical expense control.
• Ability to write protocols, procedures, and technical documentation.

What we offer

• Join a Top Employer certified company.
• Temporary contract.
• Hybrid work model.
• Full-time schedule with stable hours.
• Comprehensive social benefits package.
• 27 working days of vacation per year, plus birthday off.
• Collaborative, dynamic, and oriented to continuous learning and professional development environment.

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Responsibilities

• Partner with key client decision-makers to develop meaningful, long-term relationships.
• Apply industry and market knowledge to offer forward-thinking recommendations.
• Engage across all levels of client organizations to ensure alignment and influence outcomes.
• Share timely insights on market trends to help clients stay ahead.
• Use financial and underwriting expertise to guide cost management and highlight the value of Cigna solutions.
• Drive growth, earnings, and retention by expanding relationships and managing renewals.
• Collaborate with underwriting and cross-functional partners to deliver integrated, strategic solutions.
• Oversee and support client service needs by connecting requests with the right internal teams.
• Strengthen relationships with distribution partners and ensure alignment on client strategies.

Required Qualifications

• 3+ years of experience in health benefits, account management, or client-facing roles.
• Strong communication and relationship-building skills.
• Financial acumen and familiarity with underwriting principles.
• Experience managing complex client accounts.

Preferred Qualifications

• Bachelor’s degree.
• Experience in sales, marketing, underwriting, or operations.
• Demonstrated success growing a book of business and driving client outcomes.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

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Responsibilities:

• Obtain new accounts through direct or brokerage channels
• Meet or exceed annual business plan objectives for new firms, revenue, membership, and profitability
• Maintain prescribed weekly activity levels
• Manage the sales process for Medical, Dental, Pharmacy, and Behavioral products
• Review and respond to RFPs, manage internal strategy, and present quotations
• Manage a database of prospects and assigned producers

Qualifications:

• 5+ years of sales experience strongly preferred
• Prior insurance experience in Underwriting, Operations, or a proven sales track record
• 1-2+ years of experience in managed care sales
• Highly motivated with excellent organisational skills
• Self-starter with the ability to work independently or as a team
• Excellent presentation, verbal, and written communication skills
• Ability to work strategically with matrix partners
• Ability to obtain necessary licenses
• Acceptable driving record

About Cigna Healthcare: Cigna Healthcare, a division of The Cigna Group, advocates for better health through every stage of life.

Additional Requirements: If you will be working remotely, you must have a cable broadband or fibre optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

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Responsibilities:

• Ensure timely and accurate delivery of month-end financial reports
• Analyse and interpret financial information to identify trends and provide recommendations
• Manage Runoff segment forecast models and payment approval processes
• Continuously review areas for efficiencies and improvements

About The Cigna Group: The Cigna Group is a global healthcare company dedicated to improving the health and vitality of its customers.

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