We believe that the foundation of every successful business lies in having the right people with the right skills. That's where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

As a Data Engineer with a strong P&C insurance background, you'll analyse business data stories and translate them into technical requirements. You'll design, build, test, and implement data products of various complexity with minimal guidance.

Responsibilities:

• Acquire, curate, and publish data for analytical or operational uses
• Ensure data is in a ready-to-use form that creates a single version of the truth across all data consumers
• Translate business analytic requests/requirements into design, development, testing, deployment, and production maintenance tasks
• Work independently with various technologies from big data, relational and non-relational databases, cloud environments, different programming languages, and various reporting tools

Requirements:

• 4-6 years of experience as a Data Engineer with ETL using SQL
• At least 2 years Insurance Background – Ideally P&C, flexible for insurance in other areas Health, Life if upskilling is possible
• Advanced SQL skills
• Advanced DBT/ Informatica skills
• Intermediate Snowflake skills
• Intermediate Python/ PySpark skills
• Intermediate Shell Scripting skills
• Intermediate Power BI skills
• Strong communication and problem-solving skills

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Flexible work arrangements (remote and/or office-based)
• Private Health Insurance
• Paid Time Off
• Training & Development opportunities in partnership with renowned companies

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We are looking for a Scrum Master II to lead technical teams with technical background/understanding, aware with technical people, developers-it project managers. As a Scrum Master II, you will act as a servant leader for multiple teams and their stakeholders. You will aid the team and Product Owner in efforts to manage and sequence the backlog.

Responsibilities:

• Lead moderately complex teams with work involving routine external team impact or dependencies and may have multiple system integration points.
• Eliminate impediments and resolve issues with occasional support from Release Train Engineer or other resources.
• Resolve and manage dependencies with occasional guidance from Release Train Engineer or other resources.
• Assist in building a high-performing team and foster relentless improvement at the Team level while improving team performance in areas of quality, predictability, flow and velocity.
• Identify SAFe anti-patterns and resolve with occasional support and applies SAFe principles to facilitation, enablement, and coaching for team.
• Utilizes intermediate coaching capabilities to influence teams and help coach on practices and procedures, soft-skills and Lean Agile mind-set.
• With occasional support from RTE and other resources guides teams through the decision-making process and teaches techniques on how to problem solve, improve communication, self-manage and self-organize.
• With occasional support from RTE and other resources, supports a trusting and safe environment where problems can be raised.
• Helps manage interpersonal conflicts, challenges and opportunities for growth within the team.
• Applies SAFe principles to facilitation, enablement, and coaching for a single team.
• Mentors and guides junior level scrum masters on SAFe principles and manifesto.
• Organizes and leads a Community of Practice.
• Independently participates, facilitates and manages the outputs of all agile ceremonies including daily Stand-Up meetings, Sprint review, sprint retrospective, sprint planning, backlog refinement sessions, prepare for Program Increment Planning Sessions.
• Participates in the Scrum Master Communities of Practice, Scrum Mastery Sync Sessions and Agile Release Train Sync Sessions.
• Mentors and guides junior level scrum masters through Agile ceremonies.
• Demonstrates ongoing thirst for knowledge and a desire for continuous improvement by creating an environment for continuous learning and pursue everything Agile (e.g. visit user groups, attend conferences, read books, write blogs, etc.).
• Continuously works with the Scrum Master Community of Practice to ensure standard procedures are in place and ultimately improve the organizations' product delivery capability.
• Seeks advice and works occasionally with the Release Train Engineer to establish best practices and resolve challenging issues, risks, conflicts or impediments.
• Demonstrate beginner to intermediate experience with Behavior Driven Development and Test-Driven Development.

Benefits:

• This position comes with a competitive compensation and benefits package.
• A competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Flexible work arrangements (remote and/or office-based).
• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
• Private Health Insurance.
• Paid Time Off.
• Training & Development opportunities in partnership with renowned companies.

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You will be responsible for updating Excel files with monthly data and making appropriate loss and expense selections based on various actuarial methodologies, primarily using loss development triangles. Additionally, you will conduct annual and quarterly analyses, which involve extracting data from data warehouses and performing actuarial analysis to determine appropriate reserves by state and coverage. You will work closely with the Accounting, Pricing, and Finance teams and regularly communicate with these groups to ensure alignment and accuracy in your work.

Responsibilities

• Apply concepts of economics and financial mathematics to calculate present and accumulated values for various streams of cash flows, utilized in reserving, valuation, pricing, asset/liability management, investment income, capital budgeting, and valuing contingent cash flows.
• Leverage knowledge of investments and financial markets within an insurance context.
• Understand and navigate the operational structure of an insurance company, including the interplay between functions such as actuarial, accounting, claims, finance, product management, underwriting, marketing, and regulatory/legislative affairs.
• Apply knowledge of ratemaking and estimating to effectively price insurance contracts and establish reserves.
• Ensure accurate financial reporting by applying knowledge of insurance legislation and regulation.
• Utilize appropriate tools and techniques to model processes, estimate loss costs, reserve liabilities, and support risk management decisions.

Requirements

• Total Work Experience: Minimum Required: 1-3 years, Preferred: 4-6 years
• Work Experience in This Field: Minimum Required: 1-3 years
• English Proficiency: Minimum Required: Fluent
• Required Education: Minimum Required: Bachelor's Degree in an actuarial field
• Required Branch of Study: Actuarial
• Additional Preferred Branches of Study: Computer Science or Data Science would be beneficial
• Other Critical Skills: Management Reporting: Entry Level, Data Management: Intermediate, P&C or loss dev triangles

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development
10. Performance Bonus

Note: Benefits differ based on employee level.

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Our client is a leading insurance company seeking a Finance Manager II - Business Operations Finance (Consultant) to provide business unit finance support by partnering with the business unit in developing and executing on business strategies and tactical operations to achieve overall company goals.

Essential Job Functions

• Provide business insight to the current financial situation of the business through analysis of key financial indicators on a regular basis.
• Work closely with the business unit to determine the risks and opportunities of the current financial climate and how best to mitigate risks and capitalize on opportunities.
• Identify financial opportunities and partner with business partner to develop, plan and execute on the opportunity with metrics and deliverables.
• Conduct competitor intelligence.
• Present complex ideas and concepts to business leaders and executives.
• Implement policies and procedures.
• Promote safety at all times and comply with safety/ergonomic standards as outlined in relevant company published manuals.

Requirements

• 6 years of prior Accounting or Finance experience including 1 year as an Accounting or Finance Supervisor and 1 year as an Accounting Manager or Supervisor.
• Bachelor’s degree required in Accounting, Finance or related field. CPA, CMA, MBA, Masters or similar preferred.
• English Proficiency: Fluent.
• Intermediate skills in Excel, SQL/Snowflake, and PowerPoint.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Career development and training opportunities.
• Dynamic and inclusive work culture within a globally renowned group.
• Private Health and Dental Insurance.
• Pension Plan.
• Meals tickets.
• Life Insurance.

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Team Function:

The CAS (Customer Agent Solutions) Digital Service Operations team manages the E2E digital service operations for all digital channels. The team collaborates with multiple cross-functional teams and bridges the gap between strategic goals and daily execution by day-to-day management of performance monitoring, defect management, optimization testing, infra and capabilities functions to ensure operations delivers on its daily/weekly/monthly handling objectives. Works as liaison between product and technology operations to reach the forecasted KPI targets for digital service customer experiences.

Role Description:

This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.

As a Digital Product Operations Manager, you will:

• Oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements.

• Define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.

• Drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback.

• Manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution.

• Build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc.

• Use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements.

• Partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution.

• Apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning.

• Evaluate and operationalize AI copilots, GenAI assistants, and automation tools to streamline agent workflows and improve customer self-service.

• Promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.

• Lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations.

• Support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.

Key Responsibilities:

• Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.

• Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.

• Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.

• Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.

• Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.

• Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.

Experience & Education Requirements:

• Overall experience >8 years, 5+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 6+ years of combined experience required in analytics, performance reporting, and/or process improvement.

• Advanced project and process management experience. Agile preferred.

• Bachelor's degree preferred in Technology, Mathematics, Statistics, Business, or related field.

• Master’s degree preferred in Management, Analytics, Artificial Intelligence.

• Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).

• Background or coursework in AI, machine learning, data science, or human-centered AI preferred.

• Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.

Other Critical Skills:

• Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.

• Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.

• Strong understanding of AI ethics, governance, and responsible AI frameworks.

• Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.

• Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.

• Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.

• Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.

Software / Tool Skills:

• Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).

• Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.

• Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.

• Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.

• Good proficiency or practical experience of A/B Testing tools.

• Agile tools such as Jira, Rally etc.

• Understanding of Contact center and CMS tools.

• Excel - Intermediate/Advanced. Proficiency in Microsoft 365

• Power BI (Highly Preferred)

Requirements:

Must to have Skiils:

• Digital Performance monitoring
• Data analytics & visualization
• Predictive Analytics & Infrastructure scaling
• Crash/Anomaly Detection
• Bundle Optimization

Benefits:

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses

1. Comprehensive benefits package

1. Career development and training opportunities

1. Flexible work arrangements (remote and/or office-based)

1. Dynamic and inclusive work culture within a globally renowned group

1. Private Health Insurance

1. Pension Plan

1. Paid Time Off

1. Training & Development

Note: Benefits differ based on employee level.

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Key Responsibilities:

• Collaborate with business and technical teams to gather and document requirements for ServiceNow enhancements and new modules.
• Analyze and optimize existing workflows, forms, and processes to improve efficiency and usability.
• Translate business needs into functional specifications and work closely with developers to implement solutions.
• Support configuration and maintenance of core ServiceNow modules such as Incident, Problem, Change, CMDB, and Service Catalog.
• Lead user acceptance testing (UAT), training, and documentation efforts for new features and releases.
• Monitor platform performance and usage, identifying opportunities for automation and optimization.
• Act as a subject matter expert and mentor for junior analysts and ServiceNow users.
• Participate in governance and roadmap planning for ServiceNow platform evolution.

Requirements:

• Bachelor’s degree in Information Systems, Business Administration, or related field (or equivalent work experience).
• 5+ years of experience working with the ServiceNow platform in an analyst or administrator role.
• Strong knowledge of ITSM processes and ITIL framework.
• Experience with ServiceNow reporting, dashboards, and performance analytics.
• Familiarity with Flow Designer, Business Rules, and basic scripting is a plus.
• Excellent analytical, communication, and stakeholder management skills.
• ServiceNow Certified System Administrator (CSA) required; additional certifications (e.g., CIS-ITSM, CAD) preferred.

Benefits:

• Competitive compensation and benefits package:
  • Competitive salary and performance-based bonuses
  • Comprehensive benefits package
  • Career development and training opportunities
  • Flexible work arrangements (remote and/or office-based)
  • Dynamic and inclusive work culture within a globally renowned group
  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Training & Development

Note: Benefits differ based on employee level.

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Responsibilities

• Recruitment and selection process management: from job posting, candidate screening, scheduling and conducting assessments, to offer letter management and document entry.
• Document update and management: keep process documentation (mapping, procedures, etc.) always updated and organized, within established deadlines.
• Service and support: clarify doubts about HR policies and procedures, interact with candidates and clients, and monitor and support the team.
• Quality and safety assurance: ensure compliance with internal standards, participate in training, and ensure a safe and appropriate work environment.
• Collaboration and sharing: work as a team, share knowledge and ensure the delivery of good results.

Requirements

• Bachelor's degree in HR, Business, or a related field.
• 1 year of experience in HR Operations, Customer support, or a related field.
• English language skills, required
• Data & control
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with all levels of the organization.
• Excellent command of Spanish and/or Portuguese.

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This role is responsible for designing and developing architecture delivery (integration, process, applications, data and technology) with alignment to the enterprise architecture vision, strategy and roadmap. You will require in-depth conceptual and practical knowledge in System Architecture and basic knowledge of related job disciplines. You will have knowledge of best practices and how your area integrates with others; you will be aware of the competition and the factors that differentiate you in the market.

Essential Job Functions:

• 10+ years of experience with Salesforce with 5+ years as a Salesforce Architect
• End to End implementation experience with Salesforce platform. Collaborate and align with platform architects, and product owners to translate business requirements into solutions on Salesforce.
• Should have strong experience in hands-on development using out-of-box features and custom development with Apex, Visualforce and other force.com programming languages including high proficiency in Lightning Web Components(HTML, CSS, Javascript)
• Integration experience using Web based technologies (Soap, Rest) and Middleware tools such as Mulesoft
• Experience with Release Management, Source Control, and Deployment concepts and technologies such as  ANT, SFDC Metadata API, Jenkins
• Hands on experience on Agile framework like SAFe and DevOps.
• Develop and maintain Salesforce technical roadmaps and strategies
• Develop and enforce Salesforce governance and security policies.
• Conduct Salesforce performance optimization and tuning.
• Strong experience in Sales and Service cloud including chat.
• Experience with other Salesforce products like Financial Cloud , Experience Cloud, Marketing Cloud would be beneficial
• Salesforce Admin, Developer and Architect Certifications

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

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Essential Job Functions

• Acts as project lead in the identification and development of business solutions, execution of strategic initiatives, research, analysis, and documentation.
• Leads the execution and change management of medium to large scale strategic and core operational initiatives supporting people, processes, tools, and technology.
• Supports project execution and change management of large, high-level complex operations projects.
• Collaborates with stakeholders to execute on projects and core operational initiatives that support strategy within the portfolio.
• Partners closely with cross-functional teams such as Digital, Product, IT, and Underwriting to create solutions supporting business objectives.
• Leads and supports change management execution activities including impact analysis, assessing change readiness, and identifying key stakeholders.
• Collaborates with leadership, including executives, across the enterprise to build effective relationships in an effort to support the delivery of initiatives within the portfolio.
• Generates key insights that influence business decisions and solutions. Leads business analysis reviews and activities for business units to determine root cause analysis along with impact.
• Regularly develops and delivers presentations and communications supporting the execution of strategic initiatives and change management.
• Escalates issues affecting internal operations systems and external customers.
• Stays current on Service Operations change initiatives, and takes measures to understand and support change.
• Shares and takes action on research to drive improvements within Service Operations.
• Makes sound recommendations based on research of new technologies, techniques, and tools to support the business.
• Performs other duties as assigned.

Requirements

• Fluent English Proficiency

Skills and Capabilities

• Analytical skills
• Problem-solving skills
• Management reporting
• Development/Delivery of effective presentations
• Project Management
• Change Management

• Excel - Advanced
• PowerPoint - Intermediate
• Power BI reporting (user)

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements
• Dynamic and inclusive work culture within a globally renowned group
• Private Health and Dental Insurance
• Pension Plan
• Meals tickets
• Life Insurance

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Role Description

The primary focus of this role will be to build and maintain reports and dashboards in PowerBI to support the FWS sales and marketing stakeholders. The Marketing Data Analyst will work closely with sales, brand and performance media teams, the Farmers.com team, the FFQ online quote platform team, the Direct Sales team, and the Customer Experience team.

Responsibilities

• Responsible for supporting Marketing's objectives for acquisition, retention, cross-selling, and profitability by identifying, designing and implementing advanced analytic projects.
• Leads market analytics team projects. Implements local market planning and analysis.
• Leverages customer information such as transactional and behavioral data, demographic and attitudinal overlays, and primary and secondary research to make business decisions regarding product development, marketing investments, competitive intelligence and other functional areas.
• Assists with and/or leads a multitude of diverse projects ranging from Local Market Planning, Agency and Customer Segmentation to deriving actionable rules for trigger based marketing campaigns.
• Serves as a key subject matter expert in marketing analytics.
• Leads key marketing analytics projects.
• Provides feedback and insight on assignments while assisting with material analysis. Leads and assists with implementing local market planning development, analysis and execution. Performs competitive intelligence research and analysis leveraging internal and external data.
• Partners with marketing and planning to support strategic initiatives and its impact of customer marketing.
• Understands and ensures collaboration with use of database analysis for devising business strategy.
• Delivers actionable program measurement and drives marketing tactics and strategy through data analytics.
• Understands and prioritizes analytical needs to deliver solutions and drive implementation.
• Builds and enhances processes that provide systematic measurement of Marketing initiatives.
• Develops actionable measurement of marketing programs that drive follow- up strategy and tactics.
• Provides quantitative analyses and statistical modeling that impact strategic decision-making.
• Utilizes the database to surface relevant analysis and opportunities to support client's key business objectives.
• Provides tactical marketing and analysis support to internal customers including: extensive customer profiling, segmentation, customer lifetime value analysis, response and attrition models, holistic customer business views, in-depth campaign assessment and local market opportunity, planning and analysis.
• Serves as a team member on complex, strategic analysis projects ensuring high quality deliverables and relevant recommendations.
• Identifies opportunities to generate revenue and cut costs by identifying potential new markets, monitoring customer shifts, purchasing patterns, etc.
• Outlines and defines analytic approach for client needs including pre and post-campaign analysis, measuring and analyzing response to marketing offers and making recommendations for enhancements to campaign strategy.
• Summarizes analytical data into user-friendly reports translating highly technical, detailed data into recommendations for marketing execution. Performs other functions as assigned.

Requirements

• Data Analysis - Intermediate
• Reporting - Intermediate
• Collaborating with Stakeholders - Intermediate
• Critical Thinking - Entry Level
• Data Visualization - Intermediate
• Presentation Skills - Entry Level
• SQL - Intermediate (4-6 Years)
• Power BI - Intermediate (4-6 Years)
• dbt - Entry Level (1-3 Years)
• Python / R - Entry Level (1-3 Years)
• English Proficiency - Fluent
• Required Education - Bachelor

Benefits

This position comes with a competitive compensation and benefits package including a salary, performance-based bonuses, comprehensive benefits, career development and training opportunities, a dynamic and inclusive work culture, private health and dental insurance, pension plan, meals tickets, and life insurance.

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Our client is a leading insurer seeking a skilled FBS Product Analyst to support customer retention initiatives. The successful candidate will work closely with the retention leader to analyse data and create monthly retention reports.

Responsibilities

• Obtain and evaluate data to support customer retention initiatives
• Analyse information using data and support retention leader in creating monthly retention report outs
• Develop and implement strategies to improve customer retention
• Conduct market research to identify opportunities for growth and anticipate potential threats to the product's success
• Demonstrate a solid grasp of property and casualty insurance knowledge including product composition, coverages and exposures, rating methodology, and general underwriting philosophy

Requirements

• Fluent English skills
• Minimum required work experience: 3 to 6 years
• Bachelor's degree: required (Analytics)
• Experience in Customer Retention processes
• Experience in Insurance Companies is a preferable

Skills

• Data Analytics - Intermediate
• Customer Experience - Intermediate
• Retention Reporting - Intermediate
• Communication - Intermediate
• Power BI - Intermediate (4-6 Years)
• Excel - Intermediate (4-6 Years)
• PowerPoint - Intermediate (4-6 Years)

Benefits

This position comes with a competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

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Responsibilities

• Complete all required functions to meet compliance requirements by replacing securities on deposit with state departments of insurance.
• Complete periodic (at least monthly) reconciliation of deposits between custodian(s) and back-office investment accounting and resolve open items.
• Identify and recover all income received by custodian.
• Fulfill all reporting to remain in compliance with regulatory, audit, and financial requirements.
• Process bank fee invoices and download bank fee invoices.
• Analyze bank fees and prepare the daily cash positioning.
• Administer users and entitlements on bank portals.
• Monitor bank files and jobs.

Requirements

• Ability to quickly understand complex financial transactions.
• Knowledge of the banking industry and technical knowledge of bank products.
• Financial accounting skills.
• Ability to apply finance and treasury principles.
• Intermediate level of proficiency in Office suite, Excel, and Power BI.
• Entry level of proficiency in banking portals.

Benefits

• Competitive compensation and benefits package.
• Comprehensive benefits package.
• Career development and training opportunities.
• Flexible work arrangements (remote and/or office-based).
• Dynamic and inclusive work culture within a globally renowned group.
• Private Health Insurance.
• Pension Plan.
• Paid Time Off.
• Training & Development.
• Performance Bonus.

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Responsibilities

• Deliver large-scale projects, managing risk, quality, change, dependencies, schedule, and budget
• Coordinate delivery of work from all suppliers involved in small-scale projects or sub-projects
• Facilitate issue resolution and remove operational roadblocks
• Collaborate with business units to define critical needs and allocate appropriate resources
• Evaluate and authorize work requests, develop work orders, and review supplier cost estimates
• Plan, monitor, and report on project performance
• Sign off on project deliverables, perform internal project closeout, and conduct Post-Implementation Reviews
• Liaise with Application Architecture teams, ISPs, and third parties as needed
• Act as administrative manager for retained staff, including Business Analysts, SMEs, and Support Services
• Oversee multiple projects/programs simultaneously with strategic focus
• Monitor and manage SLAs with suppliers and ISPs, including escalation and financial impact when SLAs are not met
• Serve as team leader or supervisor when assigned

Requirements

• Bachelor’s degree preferred or equivalent, relevant experience
• Familiarity with customer experience, transformation, and agency environments
• Proven track record of delivering complex business and technology projects/programs
• Experience with IT governance frameworks and aligning IT strategy with business goals
• Project Leadership: Proven ability to manage complex, cross-functional projects with strategic impact
• Executive Communication: Skilled in presenting senior leadership and influencing across all levels
• Strategic Mindset: Focused on transformation, with resilience in fast-paced, ambiguous environments
• Emotional Intelligence: High self-awareness, empathy, and conflict management abilities
• Problem-Solving: Strong analytical and problem-solving skills
• IT Governance: Deep understanding of IT governance, compliance, and process optimization
• Technical & Financial Skills: Intermediate expertise in budgeting, forecasting, and financial tracking; advanced program and stakeholder management
• Tool Proficiency:
• Excel: Intermediate
• PowerPoint: Advanced
• Power BI: Advanced
• Think Cell and Rally: preferred

Benefits

This position comes with a competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Flexible work arrangements (remote and/or office-based)
4. Dynamic and inclusive work culture within a globally renowned group
5. Private Health Insurance
6. Paid Time Off
7. Training & Development

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We are looking for a dedicated support team to manage our customer and product analytics tools, Segment, Mixpanel, and Salesforce Data360 (formerly Data Cloud). This team will operate as a cross-functional centre of excellence building and supporting a Customer Events Hub focused on delivering real-time event streaming and product analytics capabilities for business partners.

Key Responsibilities:

• Tracking Plan Management: Co-own and maintain Segment Tracking Plans with application product managers to ensure data is sent according to business needs.
• Requirements & Documentation: Consult on data projects of intermediate complexity to understand design requirements and draft documentation for data collection.
• Product Analytics: Build and maintain reports and dashboards in Mixpanel to track user behaviour and KPIs.
• Data Quality: Validate data assumptions and ensure tracking plans are aligned across various applications to maintain a 'single version of the truth'.
• Stakeholder Consulting: Consult with application development teams to ensure data is being captured and sent according to the enterprise data catalogue.
• Develop basic value-based analytics solutions for quality, business process functionality, or other strategic/data/analytic initiatives of limited complexity.
• Collaborate with cross-functional teams to identify and establish analytics requirements.
• Create detailed documentation and business plans that address stakeholder needs.
• Liaise between IT and Product Management for data solutions.
• Develop and implement basic enterprise-wide data integration strategies that utilise various data-marts and data warehouse applications to enhance reporting.
• Continuously work to improve data platforms, dashboards, and reports to meet emerging and changing business demands and guidelines.
• Consult with guidance from Principal on UAT, technical specifications, strategic planning, contract design, technical support, testing updates, and trainings.
• Use basic understanding of data elements, structures, standards typically involved in financial services transactions, reporting, and cloud-based data storage/sharing to adopt and apply standards in a way that satisfies and balances regulatory and compliance requirements with business needs.
• Manage data from single sources and use project management skills to complete simple projects with coaching and guidance.
• Transmit data and proactively work to ensure data quality.
• Troubleshoot data issues and devise creative and effective ways to avoid or mitigate issues.

Tools & Skills:

• Data Analytics - Intermediate
• Project Management - Intermediate
• Data Visualization - Intermediate
• SQL – Intermediate (MUST)
• Python - Basic
• Experience in Analytics using any of the following: Twilio Segment / Rudderstacck / Tealum / mParticle - Entry Level, Mixpanel / PowerBI / Tableau - Entry Level, Google Analytics / Amplitude / Logrocket - Entry Level
• Great Communication Skills (This position will be the point of contact between Stakeholders and the Area)

XML job scraping automation by YubHub

Our client is a leading insurance company seeking a Finance Manager II to provide business unit finance support. The successful candidate will partner with the business unit to develop and execute on business strategies and tactical operations to achieve overall company goals.

Essential Job Functions

• Provide business insight to the current financial situation of the business through analysis of key financial indicators on a regular basis.
• Work closely with the business unit to determine the risks and opportunities of the current financial climate and how best to mitigate risks and capitalize on opportunities.
• Identify financial opportunities and partner with business partner to develop, plan and execute on the opportunity with metrics and deliverables.
• Conduct competitor intelligence.
• Present complex ideas and concepts to business leaders and executives.
• Implement policies and procedures.
• Promote safety at all times and comply with safety/ergonomic standards as outlined in relevant company published manuals.

Requirements

• Experience Requirements:
• External candidates should have a minimum of 6 years of prior Accounting or Finance experience including 1 year as an Accounting or Finance Supervisor and 1 year as an Accounting Manager or Supervisor.
• The same time-on-job requirement is preferred for internal candidates.
• Education Requirements:
• Bachelor’s degree required in Accounting, Finance or related field.
• CPA, CMA, MBA, Masters or similar preferred.
• English Proficiency:
• Minimum Required: Fluent
• Software / Tool Skills:
• Excel - Intermediate
• SQL/Snowflake - Intermediate
• PowerPoint - Intermediate

Benefits

This position comes with a competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Dynamic and inclusive work culture within a globally renowned group
• Private Health and Dental Insurance
• Pension Plan
• Meals tickets
• Life Insurance

XML job scraping automation by YubHub

What to expect on your journey with us:

• A solid and innovative company with a strong market presence
• A dynamic, diverse, and multicultural work environment
• Leaders with deep market knowledge and strategic vision
• Continuous learning and development

Requirements

Supports the technical and ABAP code based applications in the landscape. Provide any and all technical support to all areas of the team. Builds new custom processes as needed. Helps support the health and BAU stability by troubleshooting and fixing technical issues.

Responsibilities:

• Supports the Farmers Finance Platform on SAP S/4, BW/4HANA and SAP Datasphere.
• Provide BAU support and troubleshooting for existing customizations and technical issues
• Meet with business stakeholders, gather requirements, design a solution and estimate, build, test, support UAT and deliver to production
• Have an awareness of various SAP development life cycle tools
• Collaborate with other subject matter areas of the platform as needed (Security, Master Data, Basis, Finance Functional, PaPM, ETL, Reporting)
• Support business users with use of custom applications and configuration
• Is responsible for the conceptual design of business applications
• Performs impact analysis of application changes across various components, holding an end-to-end view of the system
• Specifies / Recommends Integration and Parallel testing criteria
• Understands customers’ processes and products and how they fit within the goals of the business unit
• Reviews and validates the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements; Validates suppliers estimates
• Estimates Rough Order of Magnitude for the level of effort/cost of new application functionality
• Performs quality review checks on project deliverables

Benefits

This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Flexible work arrangements (remote and/or office-based).
• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
• Private Health Insurance.
• Paid Time Off.
• Training & Development opportunities in partnership with renowned companies.

XML job scraping automation by YubHub

What to expect on your journey with us:

• A solid company with a strong market presence
• A dynamic, diverse, and multicultural work environment
• Leaders with deep market knowledge and strategic vision
• Continuous learning and development

Requirements

• Support Life distribution by ensuring accurate, timely, and reliable performance and analytics insights to power daily activation, funnel visibility, and data-driven decision-making across the Life distribution organization.
• This role provides the analytical and operational backbone that enables effective funnel activation, performance tracking, and continuous improvement.

Responsibilities:

• Process and validate daily PL/BI data feeds
• Produce activation lists and operational reports
• Support dashboards and performance tracking
• Identify data inconsistencies and improvement opportunities

Requirements:

• Experience in analytics, operations, or reporting roles
• Exposure to insurance or financial services preferred
• Strong experience working with data, databases, and reporting tools to support sales activation and performance tracking
• Exposure to supporting the distribution of insurance products through digital and non-digital channels
• 2+ years in insurance (Preferred)
• Bachelor’s degree required
• Preferred fields: Analytics, statistics, engineering, economics, business

Technical Skills:

• Strong proficiency in Excel
• Experience with BI and reporting tools (e.g. Tableau, Power BI, Looker, or similar)
• Ability to work with large datasets and multiple data sources
• Basic knowledge of SQL or similar query languages sources
• Familiarity with CRM, policy administration, or distribution platforms is a plus
• Strong data hygiene and documentation practices

Benefits

• A competitive salary and performance-based bonuses
• Comprehensive benefits package
• Flexible work arrangements (remote and/or office-based)
• You will also enjoy a dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Paid Time Off
• Training & Development opportunities in partnership with renowned companies

XML job scraping automation by YubHub

Our client is a leading insurance company seeking a Finance Manager II - Business Operations Finance to join their team. As a key member of the finance team, you will provide business unit finance support by partnering with the business unit in developing and executing on business strategies and tactical operations to achieve overall company goals.

Essential Job Functions

• Provide business insight to the current financial situation of the business through analysis of key financial indicators on a regular basis.
• Work closely with the business unit to determine the risks and opportunities of the current financial climate and how best to mitigate risks and capitalize on opportunities.
• Identify financial opportunities and partner with business partner to develop, plan and execute on the opportunity with metrics and deliverables.
• Conduct competitor intelligence.
• Present complex ideas and concepts to business leaders and executives.
• Implement policies and procedures.
• Promote safety at all times and comply with safety/ergonomic standards as outlined in relevant company published manuals.

Requirements

• 6 years of prior Accounting or Finance experience, including 1 year as an Accounting or Finance Supervisor and 1 year as an Accounting Manager or Supervisor.
• Bachelor's degree in Accounting, Finance or related field.
• CPA, CMA, MBA, Masters or similar preferred.
• English Proficiency: Fluent.

Benefits

This position comes with a competitive compensation and benefits package, including:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Dynamic and inclusive work culture within a globally renowned group
• Private Health and Dental Insurance
• Pension Plan
• Meals tickets
• Life Insurance

XML job scraping automation by YubHub

The Guidewire PolicyCenter Developer III will have collective responsibility for the design, development, testing and/or deployment of system functionality. Focus is primarily a development discipline which provides technical feasibility using a range of coding methods and adheres to coding standards to ensure consistent style and format. Ensures systems are high in code and component quality, and are easily modified to support future requirements with support and limited guidance of more senior developers or architects. Focus on testing discipline ensures the end product meets the business acceptance criteria and non-functional requirements. Defines and executes tests early, often, and at multiple levels depending on their level of experience. Based on their business products, processes and system knowledge, they provide broad level of thinking for exceptions and other unexpected ways users may interact with systems. Utilizes intermediate testing techniques and tools.

Role Description:

• Analyzes and documents the requirements and approaches to data conversion and data modeling.
• Quality checks program code, related objects and documentation.
• Delivers working code each sprint.
• Demonstrates ability to read and write simple code.
• Modifies code in an existing file.
• Executes basic data creation tools and reads automation test results.
• Demonstrates understanding of the fundamentals of automation tools and framework.
• Analyzes system and business requirements for testability. Identifies complex errors that occur in standard application testing.
• Develops, documents, executes, and maintains test cases and test data.
• Reports status of test plan execution through defect logs and defect tracking system.
• Defines comprehensive test plans needed to achieve appropriate level of coverage.
• Analyzes test results and assists with trouble-shooting and root cause analysis.
• Utilizes standard testing tools such as data creation, run batch processes and test automation tools.
• Provides guidance to others as needed.
• Applies Risk Based Testing techniques to planning and execution.
• Writes test cases describing business behavior to facilitate automation.
• Mentors junior team members in test planning and execution techniques.
• Contributes to the overall test strategy with limited ability.
• Assists with resolution of environmental issues.
• Supports application development, implementation, and user training activities, as required.
• Participates in key ceremonies to drive execution, improve flow and ensure transparency.
• May provide limited guidance to junior team members, when needed.
• Plans work via the preparation for and participation in Program Increment (PI) Planning and Sprint Planning, which includes developing and committing to Team PI Objectives and Sprint goals.
• Demonstrates working code to Product and Business Owners and supports the Product Owner in the execution of the iteration and PI System Demos.
• Actively participates in the Sprint Retrospectives and Inspect Adapt to timely discuss opportunities for improvement and are responsible for carrying out the execution of improvement stories.
• Participates in Daily Stands-ups to assess progress toward sprint goals and raise impediments.
• Participates in on-going and scheduled Backlog Refinement sessions.
• Demonstrates ongoing desire for continuous improvement and building knowledge in area of expertise.
• Actively seeks out development opportunities to further develop T-shaped skills and become a more cross-functional contributor.
• Practices continuous exploration, continuous integration and continuous deployment necessary for building the Continuous Delivery Pipeline and implementing DevOps.
• Offers innovative ideas within area of focus to improve processes.
• Conducts ongoing assessment of current state and seeks out opportunities for improvement.
• Conducts research, design, prototyping and other exploration activities which fosters innovation and builds alignment between the customer need and what is delivered. Implements innovative ideas within area of focus.
• Actively participates in Agile Dev Team Member Community of Practice (CoP) and elicits contributions from group members.
• Plans and conducts CoP sessions.
• Effectively manages the communications and action items resulting from the sessions. Performs other functions as assigned.

Requirements:

• Total Work Experience: 4 years to 6 years
• English Proficiency: Fluent
• Required Education: Bachelor
• Skills Required:
• Knowledge of Personal Lines Insurance domain (Guidewire Policy Center applications as per product requirements)
• Knowledge and demonstrated ability with Java or GOSU programming
• Knowledge of J2EE, Application Servers, XML/Web Services/ RDBMS

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Essential Job Functions

• Prepare and analyze financial statements, various reports, and financial records for assigned books of business or companies.
• Review accounting impact from system changes, test, and validate SAP changes, research accounting issues, and provide recommendations.
• Prepare Business Requirements Inquires (BRI) and SAP enhancement requests to address any issues affecting financial data.
• Actively involved with the automation of manual processes and/or setting up new interfaces.
• Prepare reports and statements for internal management and externally for various state and regulatory filings, as assigned.
• Help develop balancing routines and design exception reports that provide a means to analyze and fix out of balances in reconciliations and various reports.
• Participate in release testing to ensure that no data quality issues exist that will adversely impact the financial statements and processes.
• Liaison with various functions on projects to ensure that accounting needs are met.
• Assigned miscellaneous special projects and other duties.
• Promote safety at all times and comply with safety/ergonomic standards as outlined in relevant company published manuals.

Requirements

• English Proficiency: Fluent
• Required Education: Bachelor
• Skills and Capabilities:
• Budget and Forecasting: Advanced
• Power BI: Advanced
• Excel: Advanced
• ACE2: Advanced
• Financial Modeling: Advanced
• Management Reporting: Advanced
• Critical Thinking Skills: Advanced

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health and Dental Insurance
• Pension Plan
• Meals tickets
• Life Insurance

XML job scraping automation by YubHub

XML job scraping automation by YubHub

We've partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

As a Program Manager III, you will be accountable for operationalizing programs from their initial definition through successful execution. This role coordinates all aspects of program delivery, ensuring that governance controls, best practices, and an effective operating model are established from the outset.

Key responsibilities include developing and managing execution plans, overseeing financial tracking, coordinating resources, and identifying and mitigating risks. The Program Manager III also manages stakeholder communication and alignment, ensuring transparency and proactive issue resolution.

Specifically, this role:

• Plans and controls day-to-day project activities and budgets
• Implements IT governance
• Manages customer relationships, enabling commitment
• Works with business unit to define needs and arranges appropriate resources
• Coordinates delivery of work from all suppliers for multiple projects/programs, including risk, quality, change management, schedule, and financial management
• Accountable for work development of work orders/cost estimates to/from suppliers
• Acceptance Criteria and User Acceptance Testing
• Monitors and manages achievement of SLA with suppliers and ISP
• Coordinates communication, escalation, and financial impact management, when SLAs are not met.

The Strategy Execution Team is responsible for translating strategic objectives into fully operationalized initiatives. This team plays a critical role in driving business transformation by ensuring that high-level strategic plans are effectively implemented across the organization.

The Program Manager III will work with the Strategy Execution Team to ensure that programs are aligned with organizational strategic objectives and that governance controls are in place to ensure successful execution.

This role requires strong cross-functional leadership across both business and IT workstreams, with a particular emphasis on IT governance to ensure that technical components are delivered in accordance with organizational standards and strategic goals.

The ideal candidate will have over 6 years of experience in a similar role, with experience delivering programs in business transformation, execution governance, or operational implementation. A Bachelor's degree in IT, Business Administration, Computer Science, Engineering, or related fields is required. Full professional proficiency in English is also required.

Other critical skills include technical acumen, stakeholder management, vendor management, detail-oriented, time management, strategic alignment, AI, and automation.

Software/tool skills include project management tools (Monday.com, Microsoft Project, Rally, etc.), PowerPoint, and Power BI (nice to have).

This position comes with a competitive compensation and benefits package, including a competitive salary and performance-based bonuses, comprehensive benefits package, flexible work arrangements (remote and/or office-based), private health insurance, paid time off, and training & development opportunities in partnership with renowned companies.

XML job scraping automation by YubHub

Responsibilities:

• Provide excellent written and verbal communication skills

• Strong organisational and time-management abilities

• Attention to detail and accuracy

• Proficiency with office software (e.g., Microsoft Office Suite: Word, Excel, Outlook, PowerPoint)

• Ability to handle confidential information with discretion

• Problem-solving and multitasking skills

• Greet internal and external customers; handle general inquiries; refer more complex inquiries to appropriate department or individual

• Use good judgment and operate with a customer-centric approach to problem solving

• Organise executive's calendars and prioritise requests as needed

• Schedule and coordinate meetings, appointments and other activities

• Contact individuals to communicate schedule changes

• Assist in compiling meeting agendas and speeches, etc

• Compile and analyse basic information for inclusion in reports or presentation materials, at the direction of executive

• Help to prepare charts, graphs, tables, as necessary

• Use discretion in answering and screening telephone calls and emails as appropriate

• Receive and assign incoming mail to appropriate individual

• Retrieve files and materials needed to address action items in mail/emails

• Maintain records, confidential files, and hold/diary system

• Do follow-up work as needed. May requisition, distribute and maintain supplies

• Prepare expense reports and handle payments for expense items

• May back up other Executive Assistants as needed

Requirements:

• Total Work Experience: 1-3 years (Preferred: 4-6 years)
• English Proficiency: Fluent
• Required Education: High school diploma or equivalent required (Preferred: Bachelor)
• Other Critical Skills: Outlook - Intermediate, Typing - Intermediate
• Software / Tool Skills: Office Suite - Advanced

XML job scraping automation by YubHub

This role sits within the Training and Workforce Transformation team, supporting the Customer & Agent Solutions organization. Acting as an embedded learning partner, this position works closely with senior leaders to proactively consult, diagnose needs, and design learning strategies that directly support business ambitions.

The role combines deep instructional design expertise with strong business acumen, positioning the professional as a trusted advisor who translates organizational needs into impactful learning programs that drive measurable behavior, skill, and performance change.

What You'll Do

• Serve as a strategic learning partner to senior leaders, providing consultation, needs analysis, and learning strategies aligned with business goals
• Design, develop, recommend, and measure advanced learning solutions focused on leadership, management, and team development
• Conduct comprehensive needs assessments to enhance employee performance and overall team effectiveness
• Collaborate closely with business stakeholders throughout the design process, ensuring strong partnership and alignment
• Design and recommend curricula, programs, and learning solutions that reflect the realities and dynamics of the business environment
• Lead the delivery and implementation of professional leadership and development programs, ensuring effective execution and adoption
• Apply contemporary instructional techniques such as collaboration-based learning, communities of practice, social learning, curation, and expert-led sessions
• Leverage existing and emerging technologies to enhance instructional environments and learning experiences
• Establish robust evaluation standards and measure learning solutions against defined business and performance outcomes
• Maintain accountability for the effectiveness, impact, and business results of learning designs
• Continuously grow expertise in instructional design and organizational development through ongoing self-development
• May lead and guide a team responsible for delivering learning solutions tied to tangible business outcomes

Requirements

Experience

• 7+ years of total professional experience
• Minimum of 7 years of formal instructional design experience, with a strong focus on leadership and management development
• At least 5 years of experience in organizational development related to leadership and professional development
• Experience with emerging learning modalities
• Project management experience preferred
• Bachelor’s degree required (Instructional Design, Organizational Development, Learning Design and Development, or related field)

Skills & Capabilities

• Advanced executive presentation and stakeholder engagement skills
• Intermediate to advanced project management capabilities
• Strong interpersonal skills and ability to build trusted relationships with senior leaders
• Strong written communication skills
• Results-driven mindset with accountability for outcomes

Tools & Technologies

• Intermediate experience with learning design software
• Advanced proficiency in PowerPoint

Benefits

This position comes with a competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

XML job scraping automation by YubHub

You will operate at the intersection of digital operations, customer experience, and AI-powered transformation. This role helps drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.

Key Responsibilities

• Oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements.
• Define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.
• Drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback.
• Manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution.
• Build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc.
• Use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements.
• Partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution.
• Apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning.
• Evaluate and operationalize AI copilots, GenAI assistants, and automation tools to streamline agent workflows and improve customer self-service.
• Promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.
• Lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations.
• Support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.

Experience & Education Requirements

• Overall experience >4-6 years, 2+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 2+ years of combined experience required in analytics, performance reporting, and/or process improvement.
• Advanced project and process management experience. Agile preferred.
• Bachelor's degree preferred in Technology, Mathematics, Statistics, Business, or related field.
• Master’s degree preferred in Management, Analytics, Artificial Intelligence.
• Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).
• Background or coursework in AI, machine learning, data science, or human-centered AI preferred.
• Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.
• Availability to work in PST time zone.

Other Critical Skills

• Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.
• Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.
• Strong understanding of AI ethics, governance, and responsible AI frameworks.
• Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.
• Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.
• Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.
• Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.

Software / Tool Skills

• Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).
• Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.
• Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.
• Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.
• Good proficiency or practical experience of A/B Testing tools.
• Agile tools such as Jira, Rally etc.
• Understanding of Contact center and CMS tools.
• Excel - Intermediate/Advanced. Proficiency in Microsoft 365
• Power BI (Highly Preferred)

Requirements

• Content Management Systems
• Messaging Platforms
• Workflow optimization
• Hyper-personalization
• Data-integrity & troubleshooting
• Performance reporting
• Agile
• Stakeholder communication

Benefits

• Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

This role manages creative business to consumer acquisition direct mail and email in conjunction with business to business sales enablement content. Creates content using data-driven insights for consumer and account acquisition.

Essential Job Functions

• Is responsible for the business to business marketing initiatives.
• Drives stakeholder engagement across sales, external partners, agency relationships, legal and product teams to build value proposition for the go to market sales story.
• Leads cross-functional activities and planning processes, manages timelines and ensures timely completion of all deliverables for crucial business to business marketing initiatives.
• Liaises with and informally leads marketing and sales enablement initiatives to build and deliver internal messaging to educate client-facing teams on the value of products and relevant content.
• Creates and manages business to consumer content from conception to completion along with analyzing results to inform future optimizations for direct mail, multi-carrier broker communications including email, and multi-product communications and onsite material.
• Manages the creative development process from brief through production with internal and outside agency partners to deliver assets on time and on budget.
• Leverages artificial intelligence and analytics performance data to develop and refine marketing strategies.
• Through this, improves response rates and enhances client experiences across marketing tactics.
• Develops and executes test and learn plans to refine messaging and drive improvement in results.
• Stays abreast of industry best practices and understands the changing consumer employee benefits landscape.

Requirements

Experience Requirements

• 5 years experience in marketing business to business creative content and sales enablement required. 5 years experience in direct mail and email content creation required.

Education Requirements

• Bachelor

English Proficiency

• Fluent

Other Critical Skills

• Marketing execution with focus on digital optimization - Intermediate
• Familiarity of UX / UI principles for digital purchasing - Intermediate
• Project management and cross-functional skills - Intermediate
• Ability to measure and understand outcomes based on ROI - Intermediate

Benefits

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health and Dental Insurance
7. Pension Plan
8. Meals tickets
9. Life Insurance

XML job scraping automation by YubHub

More specifically, you will:

• Analyze, interpret, and project quarterly and annual financial plan data for reporting.
• Produce monthly budget monitoring report for Budget Committee review, providing detailed expense ratio analysis for all Management Company functions.
• Maintain systematic flow of budget requests and budget deviation materials from the Service Centers to Home Office personnel.
• Determine current year financial statement impact for all special project submissions, reviewing and monitoring the spending on all approved projects.
• Correspond regularly with all Service Center Accounting Managers, Budget Representatives and Home Office Accounting personnel on budget and coding matters as well as accounting entries and procedures.
• Handle all technical matters on the Excel version of this program, develop procedures and fields all questions, problems, etc. from Budget Reps.
• Prepare and ensure timely compliance of all quarterly and annual reporting requirements.

This is a full-time position with a competitive compensation and benefits package, including a competitive salary and performance-based bonuses, comprehensive benefits package, flexible work arrangements, private health insurance, paid time off, and training & development opportunities in partnership with renowned companies.

XML job scraping automation by YubHub

We are looking for a FBS Performance & Analytics Associate to support Life distribution by ensuring accurate, timely, and reliable performance and analytics insights to power daily activation, funnel visibility, and data-driven decision-making across the Life distribution organization.

Responsibilities:

• Process and validate daily PL/BI data feeds
• Produce activation lists and operational reports
• Support dashboards and performance tracking
• Identify data inconsistencies and improvement opportunities

Requirements:

• Experience in analytics, operations, or reporting roles
• Exposure to insurance or financial services preferred
• Strong experience working with data, databases, and reporting tools to support sales activation and performance tracking
• Exposure to supporting the distribution of insurance products through digital and non-digital channels
• 2+ years in insurance (Preferred)
• Bachelor’s degree required
• Preferred fields: Analytics, statistics, engineering, economics, business

Technical Skills:

• Strong proficiency in Excel
• Experience with BI and reporting tools (e.g. Tableau, Power BI, Looker, or similar)
• Ability to work with large datasets and multiple data sources
• Basic knowledge of SQL or similar query languages sources
• Familiarity with CRM, policy administration, or distribution platforms is a plus
• Strong data hygiene and documentation practices

This position comes with a competitive compensation and benefits package, including a competitive salary and performance-based bonuses, comprehensive benefits package, flexible work arrangements (remote and/or office-based), private health insurance, paid time off, and training & development opportunities in partnership with renowned companies.

XML job scraping automation by YubHub

Prepare complex financial reports and analysis for business unit management personnel at all levels. Provide other finance support and special projects as required. Train financial analyst and work closely with Accounting Manager – Finance in developing reports and models to improve the business operations.

Essential Job Functions

• Prepare monthly budget variance analysis and forecasting reports and provide recommendations.
• Prepare monthly key performance indicator metrics reports and provide analysis on trends and drivers.
• Develop financial and business models to provide the business additional insight to make decisions on improving the business.
• Prepare and review special projects and initiatives to provide critical feedback to business partners.
• Perform consolidation and analysis on annual strategic and financial planning.
• Prepare ad hoc reports, analysis and conduct special projects as necessary.
• Analyze underlying business factors that drive expenses within the department.
• Provide critical feedback on capital appropriation proposals.
• Conduct financial review of vendors and review Capital Appropriation Proposals.
• Lead process improvement projects.
• Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.

Benefits

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health and Dental Insurance
7. Pension Plan
8. Meals tickets
9. Life Insurance

XML job scraping automation by YubHub

As a Customer Experience Digital Operations Manager, you will oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements. You will define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.

You will drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback. You will manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution.

You will build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc. You will use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements.

You will partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution. You will apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning.

You will evaluate and operationalize AI copilots, GenAI assistants, and automation tools to streamline agent workflows and improve customer self-service. You will promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.

You will lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations. You will support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.

Key Responsibilities

• Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.
• Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.
• Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.
• Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.
• Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.
• Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.

Experience & Education Requirements:

• Overall experience >8 years, 5+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 6+ years of combined experience required in analytics, performance reporting, and/or process improvement.
• Advanced project and process management experience. Agile preferred.
• Bachelor's degree preferred in Technology, Mathematics, Statistics, Business, or related field.
• Master’s degree preferred in Management, Analytics, Artificial Intelligence.
• Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).
• Background or coursework in AI, machine learning, data science, or human-centered AI preferred.
• Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.
• Availability to work in PST time zone.

Requirements

• Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.
• Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.
• Strong understanding of AI ethics, governance, and responsible AI frameworks.
• Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.
• Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.
• Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.
• Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.

Software / Tool Skills

• Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).
• Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.
• Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.
• Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.
• Good proficiency or practical experience of A/B Testing tools.
• Agile tools such as Jira, Rally etc.
• Understanding of Contact center and CMS tools.
• Excel - Intermediate/Advanced. Proficiency in Microsoft 365
• Power BI (Highly Preferred)

Benefits

• Competitive compensation and benefits package:
  • Competitive salary and performance-based bonuses
  • Comprehensive benefits package
  • Career development and training opportunities
  • Flexible work arrangements (remote and/or office-based)
  • Dynamic and inclusive work culture within a globally renowned group
  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

Capgemini is seeking an experienced OpenText Exstream Developer to join our dynamic team. The ideal candidate will have deep expertise in Customer Communication Management (CCM) solutions and hands-on experience with OpenText Exstream v16 or higher.

This role involves designing, developing, and delivering high-quality communication solutions across multiple channels.

Key Responsibilities

• Design and develop complex communication templates using OpenText Exstream Design Manager and Empower Editor.
• Implement data mapping, scripting, and rule-based logic to create personalized and dynamic content.
• Configure and manage output formats including PDF, AFP, HTML, XML, and others.
• Work on CCM delivery channels such as print, email, SMS, and web portals.
• Collaborate with cross-functional teams to ensure seamless integration and delivery of communication solutions.
• Troubleshoot and optimize performance for large-scale CCM implementations.

Requirements

• Overall Exp: 4+ years of hands-on experience with OpenText Exstream (v16 or higher).
• Exstream Cloud Native (CN) is preferred.
• Strong knowledge of Design Manager, Empower Editor, data mapping, scripting, and rule-based logic.
• Expertise in output formats: PDF, AFP, HTML, XML.
• Proficiency in XML, XSLT, JavaScript, and SQL.
• Solid understanding of CCM delivery channels (print, email, SMS, web portals).

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

Key Responsibilities:

Presales & Solutioning: Own end-to-end presales activities including RFP responses, proposals, and proactive pursuits. Design and present innovative solutions leveraging Dynamics CRM, Power Platform, Azure services, and integration frameworks. Collaborate with sales teams to identify opportunities and craft winning strategies.

Domain Expertise: Apply deep knowledge of Financial Services processes and regulatory requirements to solution design. Act as a trusted advisor for clients on digital transformation initiatives.

Business Development: Drive proactive pipeline generation and client engagement. Build strong relationships with key stakeholders and influence decision-making at senior levels.

Team Enablement: Mentor and guide solution architects and consultants. Foster a culture of innovation and continuous learning within the practice

XML job scraping automation by YubHub

The ideal candidate will have a strong background in Guidewire, with experience in development, testing, and deployment of system functionality. You will have a solid understanding of software development principles, including design patterns, testing methodologies, and version control systems. You will also have excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

In this role, you will have the opportunity to work on a variety of projects, including development, testing, and deployment of system functionality. You will also have the opportunity to contribute to the design and development of new features and functionality, and to collaborate with other teams to ensure successful project delivery.

If you are a motivated and experienced Guidewire Developer II looking for a new challenge, please apply today!

XML job scraping automation by YubHub

The Senior Data Management Analyst ensures accurate and compliant data reporting by translating regulatory requirements into internal reports, developing and maintaining reporting tools, and collaborating with stakeholders to address data needs and improve data processes.

Responsibilities

Reviews Regulatory requirements (Statutory Plans) & translates to internal data reporting requirements. Develops and prepares new reports and applications using multiple sources of information. Evaluates information being reported for consistency, completeness, accuracy, and reasonableness. Maintains and provides support for existing tools and applications used in the analysis of information. Communicates with actuaries, accountants, product managers, and IT counterparts regarding data and business requirements for new reports or applications. Prepares internal and external correspondence related to the development and understanding of information. Conducts research into proposed solutions for data quality issues and the development of new reports or applications. Implements process efficiencies and automations. Assists in the cross-training and development of other professional personnel as assigned.

Requirements

Work Experience in This Field: Minimum Required: 1-3 years Preferred: 4-6 years Insurance Background - must Data Reporting strongly preferred

English Proficiency: Minimum Required: Fluent

Required Education: Minimum Required: Bachelor’s Degree

Required Branches of Study: Information Technology Business

Additional Preferred Branches of Study: Accounting/Audit/Finance Actuary/Math Insurance Data Management

Other Critical Skills: Data Quality Checks and Balances +2 Years Data Analysis and Trending +3 Years Project Management: Entry Level Reporting Automation +2 Years Strong Analytical Skills Advanced communication and collaboration skills

Software / Tool Skills: Excel +3 years SQL +3 years SAS EG: Entry Level (1-3 years) PowerPoint +2 years Power BI +2 years Phyton +2 years

Benefits

This position comes with a competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

XML job scraping automation by YubHub

Job Summary

We are seeking a Jr. DATA Project Analyst to take ownership for the execution and change management of medium to large scale strategic and core operational activities within Service Operations. The successful candidate will lead and facilitate large cross-functional teams in the implementation of business solutions affecting employees, customers and agents aligning with the enterprise strategy.

Essential Job Functions

• Acts as project lead in the identification and development of business solutions, execution of strategic initiatives, research, analysis and documentation.
• Leads the execution and change management of medium to large scale strategic and core operational initiatives supporting people, processes, tools, and technology.
• Supports project execution and change management of large, high-level complex operations projects.
• Collaborates with stakeholders to execute on projects and core operational initiatives that support strategy within the portfolio.
• Partners closely with cross functional teams such as Digital, Product, IT and Underwriting to create solutions supporting business objectives.
• Leads and supports change management execution activities including impact analysis, assessing change readiness and identifying key stakeholders.
• Collaborates with leadership, including executives, across the enterprise to build effective relationships in an effort to support the delivery of initiatives within the portfolio.
• Generates key insights that influence business decisions and solutions. Leads business analysis reviews and activities for business units to determine root cause analysis along with impact.
• Regularly develops and delivers presentations and communications supporting the execution of strategic initiatives and change management.
• Escalates issues affecting internal operations systems and external customers.
• Stays current on Service Operations change initiatives, and takes measures to understand and support change.
• Shares and takes action on research to drive improvements within Service Operations.
• Makes sound recommendations based on research of new technologies, techniques and tools to support the business.
• Performs other duties as assigned.

Requirements

• English Proficiency: Fluent

Skills and Capabilites

• Analytical skills
• Problem solving skills
• Management reporting
• Development/Delivery of effective presentations
• Project Management
• Change Management

Software / Tool Skills

• Excel: Advanced
• PowerPoint: Intermediate
• Power BI reporting: User

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements
• Dynamic and inclusive work culture within a globally renowned group
• Private Health and Dental Insurance
• Pension Plan
• Meals tickets
• Life Insurance

XML job scraping automation by YubHub

The purpose of this role is to ensure smooth operations of our production data assets. Activities will include monitoring production systems for incident occurrence, alerting applicable parties when incidents arise and incident triaging and management. They will also carry out activities to prevent production incidents.

Key Responsibilities

• Work with Data Pipelines, handling incidents and RCA
• Administers, analyzes, and prioritizes systems issues and negotiates a course of action for resolution.
• Supports workflow and solutions; trouble shoots user errors and supports reporting capabilities.
• Utilizes system monitoring utilities to monitor system availability.
• Extracts and compiles data system monitoring data to create availability scorecards and reports.
• System Monitoring: Continuously monitor IT systems to ensure optimal performance and availability, identifying and addressing potential issues before they escalate.
• Monitoring and Maintenance: Regularly monitor production data assets to ensure they are functioning correctly and efficiently. Alerting applicable parties if an issue arises in production.
• Issue Resolution: Work with data team to identify, diagnose, and resolve technical issues related to production data assets. Work with relevant teams to implement effective solutions.
• Incident Management: Manage and prioritize incidents, ensuring that they are resolved promptly and efficiently and follow the incident management process. Document incidents and resolutions for future reference.
• Incident Management: Respond to and resolve technical issues reported by users or automated monitoring alerts. This includes diagnosing problems, identifying solutions, and implementing fixes.
• Problem Analysis: Analyze recurring issues to identify root causes and implement long-term solutions to prevent future occurrences.
• Root Cause Analysis: Conduct thorough investigations to determine the underlying causes of recurring incidents and implement preventive measures.
• Preventative Measures: Identify incidents that recur and put solutions in place to prevent recurrence.
• Data Integrity: Work with data team to ensure the accuracy and integrity of data produced and provided to the business, work with the data teams to implement and maintain quality control measures to prevent errors.
• Documentation: Maintain comprehensive documentation of processes, system configurations, and troubleshooting procedures. Ensure documentation is created and owned be it by the data team or the production support team.
• Support: Provide support to data teams, data users and stakeholders. Respond to inquiries and assist with requests as applicable.
• Optimization: Identify opportunities to optimize data production processes and implement improvements to enhance efficiency.
• Performance Optimization: Analyze system performance and identify areas for improvement. Suggest and implement changes to enhance system efficiency and reliability.

XML job scraping automation by YubHub

firmly grounded in Guidewire, the ideal candidate will have a deep understanding of the platform and its various components, including GW Billing Center, GW Policy Center, GW Producer Engage and GW Contact Manager. They will be able to design, develop, test and deploy system functionality, as well as provide expertise in the solution design and functionality of business applications.

The role requires a strong analytical and problem-solving skills, with the ability to analyze and evaluate existing manual and computerized systems/procedures to improve efficiency. The candidate will also be responsible for researching and developing techniques for automation, documenting and implementing programs according to installation standards and conventions, and analyzing and making recommendations on the need for system backup, security, restart/recovery, balance controls and recommend approaches for meeting such needs.

The successful candidate will be a team player, with excellent communication and interpersonal skills, and the ability to work effectively in a collaborative environment. They will be able to identify complex errors that occur in application testing and analyzing results to trouble shoot and execute root cause analysis.

Responsibilities:

• Design, develop, test and deploy system functionality
• Provide expertise in the solution design and functionality of business applications
• Analyze and evaluate existing manual and computerized systems/procedures to improve efficiency
• Research and develop techniques for automation
• Document and implement programs according to installation standards and conventions
• Analyze and make recommendations on the need for system backup, security, restart/recovery, balance controls and recommend approaches for meeting such needs
• Identify complex errors that occur in application testing and analyzing results to trouble shoot and execute root cause analysis

Requirements:

• Minimum 4-8 years of work experience
• BS in Computer Science or equivalent
• GW certification with GW Certification
• Strong background in Guidewire
• Proven track record of delivering high-quality solutions
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a collaborative environment
• Strong understanding of the platform and its various components, including GW Billing Center, GW Policy Center, GW Producer Engage and GW Contact Manager
• Ability to design, develop, test and deploy system functionality
• Ability to provide expertise in the solution design and functionality of business applications
• Ability to analyze and evaluate existing manual and computerized systems/procedures to improve efficiency
• Ability to research and develop techniques for automation
• Ability to document and implement programs according to installation standards and conventions
• Ability to analyze and make recommendations on the need for system backup, security, restart/recovery, balance controls and recommend approaches for meeting such needs
• Ability to identify complex errors that occur in application testing and analyzing results to trouble shoot and execute root cause analysis

Preferred Skills:

• Java
• J2EE
• COBOL
• DB2
• SQL Server
• Oracle
• Guidewire policy center 9.0.5 and 10 development and GOSU language
• Certified in AINS 21, Policy center Specialization certificate
• PolicyCenter Data model
• Guidewire Rating Engine
• PolicyCenter Product Model and PolicyCenter integration in GOSU and PCF
• Web Service
• Batch and Plugin
• Hibernate
• Spring
• Spring JPA
• SpringBoot
• Application Development
• Technical Design Specifications
• Scaled Agile
• Agile
• Test Driven Development

XML job scraping automation by YubHub

Key Responsibilities and Focus Areas

• Architectural Design & Oversight: Designing and evolving scalable, resilient, and performant architectural solutions for new and existing Alta functionalities, with a strong emphasis on Angular and Java best practices.
• System Integration & Optimization: Driving the seamless integration of Alta with diverse backend systems, ensuring robust data flow and optimal performance. This includes designing APIs and data structures that support efficient multi-product quoting and complex business logic.
• Technical Leadership & Guidance: Providing architectural leadership, technical guidance, and mentorship to development teams, ensuring adherence to architectural standards and high-quality code delivery.
• Performance & Scalability: Identifying and implementing architectural improvements to enhance the platform's performance, scalability, and maintainability, particularly as we expand functionality.
• Problem Solving & Innovation: Leading complex technical problem-solving efforts and driving innovation within the platform's architecture.
• Phase 2 Expansion & Run and Maintain: Playing a critical role in defining and implementing the architecture for Phase 2 functionalities, and contributing to the robust 'run and maintain' strategy to ensure the platform's long-term stability and value.

Requirements

• Total Work Experience: 7yrs and above
• English Proficiency: Fluent
• Skills:
• Angular (frontend) - Advanced
• Java (Backend) - Advanced
• Database Expertise - Intermediate
• Communication (Verbal & Written) - Advanced
• Problem-Solving & Critical Thinking: - Advanced
• Collaboration & Stakeholder Management - Advanced
• Business Acumen - Intermediate
• Architectural Design & Patterns - Advanced

Benefits

This position comes with a competitive compensation and benefits package, including a comprehensive benefits package, home office model, career development and training opportunities, flexible work arrangements, and a dynamic and inclusive work culture within a globally known group.

XML job scraping automation by YubHub

Key Responsibilities:

• Analyze complex technical challenges and propose effective, scalable solutions.
• Design and implement software systems using OOA/OOD principles and industry-standard architectural practices.
• Deliver high-quality application components using Java, J2EE frameworks, APIs, and microservices architecture.
• Lead or participate in projects following Agile or Waterfall methodologies.
• Apply best practices for source control management, branching strategy, and versioning.
• Develop high-performance, maintainable code following established coding standards and engineering practices.
• Design and build BPM workflows, task management processes, and rule-based systems.
• Work hands-on with Pega PRPC, including case management, workflows, rules configuration, and integrations.
• Develop SQL scripts, procedures, and database logic using PL/SQL and PostgreSQL.
• Build and deploy containerized applications using OpenShift Container Platform (OCP) and Kubernetes.
• Collaborate with cross-functional teams to deliver high-quality enterprise-grade applications.
• Ensure robust integration between Pega components and Java-based microservices.

Requirements:

• Pega System Architect certification (SSA preferred).
• Strong hands-on experience in Pega PRPC.
• Experience with Pega KYC / CLM frameworks.
• Familiarity with Pega Infinity platform and its modernized capabilities.

Benefits:

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.

Key Responsibilities

• Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.
• Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.
• Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.
• Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.
• Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.
• Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.

Experience & Education Requirements

• Overall experience >4 years, 2 years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 2 years of combined experience required in analytics, performance reporting, and/or process improvement.
• Advanced project and process management experience. Agile preferred.
• Bachelor's degree preferred in Technology, Mathematics, Statistics, Business, or related field.
• Master’s degree preferred in Management, Analytics, Artificial Intelligence.
• Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).
• Background or coursework in AI, machine learning, data science, or human-centered AI preferred.
• Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.

Other Critical Skills

• Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.
• Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.
• Strong understanding of AI ethics, governance, and responsible AI frameworks.
• Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.
• Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.
• Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.
• Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.

Software / Tool Skills

• Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).
• Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.
• Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.
• Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.
• Good proficiency or practical experience of A/B Testing tools.
• Agile tools such as Jira, Rally etc.
• Understanding of Contact center and CMS tools.
• Excel - Intermediate/Advanced. Proficiency in Microsoft 365
• Power BI (Highly Preferred)

Requirements

• Defect management
• Triage & Classification
• Defect Monitoring
• Resolution Management
• RCA
• Data Analysis
• Stakeholder communication

Benefits

• Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

The ideal candidate will have a holistic view of the business, with the ability to think critically and strategically. They will be able to manage stakeholders effectively, both within and outside the project, and have the ability to influence without hierarchy.

Key responsibilities include:

• Defining a path for business transformation and taking the chaos and organizing it
• Developing and implementing strategic workforce management solutions
• Managing stakeholders and influencing without hierarchy
• Analyzing complex business concepts and breaking them down for the audience
• Providing inspirational leadership and excite and light a vision and execute together

Requirements include:

• Experience and knowledge in agency operations and insurance products
• Knowledge in IT process and execution experience in Agile methodologies
• Highly experienced in business transformation field
• Insurance background required
• Fluent English proficiency
• Strategic mindset
• Ability to handle stakeholders' requests and understand the demands and strategy
• Knowledge in US insurance market

This position comes with a competitive compensation and benefits package, including:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private health insurance
• Pension plan
• Paid time off
• Training and development

XML job scraping automation by YubHub

Key Responsibilities:

• Own and manage the IT backlog with a business-first lens, ensuring delivery of high-impact features and enhancements.
• Prioritize user stories and technical requests to support SEO growth, A/B and MVT testing, and content optimization.
• Collaborate with marketing, UX, analytics, and development/IT teams to align on goals and execution plans.
• Communicate product vision and roadmap clearly throughout the PI cycle and sprint planning.
• Monitor performance metrics and site outcomes to validate business hypotheses and inform future iterations.
• Support process development and documentation to improve team efficiency and delivery consistency.
• Ensure stakeholder alignment across legal, product, and marketing functions for seamless execution.

Requirements:

• Over 3 years of experience in a similar role
• Experience in an Agile environment
• Bachelor's degree (preferred)
• Product Owner, Scrum Master, or Product Manager Certified (preferred)
• Fluency in English

Critical Skills:

• Business Acumen
• Data-driven Decision Making
• Backlog Management
• Agile Methodology
• SEO Awareness
• CMS Familiarity
• Process Development

Software / Tool Skills:

• Office Suite
• Asana / Rally / etc.
• Excel
• Power BI

Benefits:

• A competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Flexible work arrangements (remote and/or office-based).
• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
• Private Health Insurance.
• Paid Time Off.
• Training & Development opportunities in partnership with renowned companies.

XML job scraping automation by YubHub

We're seeking a Senior UX Designer to join our team at Capgemini, working with one of the United States' largest insurers. As a Senior UX Designer, you will be responsible for leading the creation of effective, user-centered experiences that improve the usability, clarity, and performance of complex systems, platforms, and workflows.

Role Description

• Lead user research activities, including contextual interviews, usability testing, surveys, data analysis, and competitive evaluations.
• Analyze research findings to inform design direction, define user needs, and validate design decisions.
• Develop complex design concepts and high-fidelity deliverables, including wireframes, prototypes, and UI specifications.
• Anticipate and address dependencies, risks, and edge cases across workstreams.
• Collaborate with cross-functional teams to align on project requirements, priorities, and solutions.
• Support the evolution and maintenance of design systems to promote consistency and scalability.
• Evaluate and refine designs through user testing, performance data, and iteration post-launch.
• Contribute to UX strategy and process improvements across SET initiatives.
• Mentor less experienced designers and contribute to team development and best practices.

Requirements

• Advanced knowledge of UX design principles, interaction design, design systems, and user-centered research methods.
• Demonstrated ability to operate independently in complex, ambiguous problem spaces.
• Strong communication and collaboration skills, with experience influencing cross-functional stakeholders.
• Proficiency with design and prototyping tools such as Figma, as well as research and analytics platforms.
• Familiarity with agile design and development methodologies.
• Proven experience in B2B, enterprise software, or SaaS environments.
• Strong time management, prioritization, and organizational skills.
• Ability to translate complex requirements into clear, actionable design solutions.

Benefits

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health and Dental Insurance
7. Pension Plan
8. Meals tickets
9. Life Insurance

XML job scraping automation by YubHub

This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.

Key Responsibilities

• Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.
• Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.
• Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.
• Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.
• Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.
• Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.

Experience & Education Requirements

• Overall experience > 6-8 years, 4+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 4+ years of combined experience required in analytics, performance reporting, and/or process improvement.
• Advanced project and process management experience. Agile preferred.
• Bachelor's degree preferred in Technology, Mathematics, Statistics, Business, or related field.
• Master’s degree preferred in Management, Analytics, Artificial Intelligence.
• Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).
• Background or coursework in AI, machine learning, data science, or human-centered AI preferred.
• Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.

Other Critical Skills

• Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.
• Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.
• Strong understanding of AI ethics, governance, and responsible AI frameworks.
• Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.
• Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.
• Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.
• Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.

Software / Tool Skills

• Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).
• Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.
• Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.
• Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.
• Good proficiency or practical experience of A/B Testing tools.
• Agile tools such as Jira, Rally etc.
• Understanding of Contact center and CMS tools.
• Excel - Intermediate/Advanced. Proficiency in Microsoft 365
• Power BI (Highly Preferred)

Requirements

• Optimization Testing ( A/B Testing )
• Multivariate testing
• Personalization
• Digital Workflow optimization
• Stakeholder collaboration

Benefits

• Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

Farmers is hiring a Senior User Experience (UX) Designer to join the Farmers Customer Experience Team, a multidisciplinary group that combines the power of human-centered and data-driven approaches to create end-to-end omni-channel experiences that enhance customer satisfaction, streamline operations, and deliver business impact.

This role drives strategic design by deeply understanding current user experiences, identifying opportunities, and envisioning future-state solutions. It leads the creation of effective user experiences through advanced UX principles and strategic thinking while independently delivering design solutions, collaborating with stakeholders, and contributing to evolving design systems.

The ideal candidate would have already achieved a senior level of UX and digital product design proficiency (including the associated tools, collaboration skills, and understanding of technology) and is now looking to grow by applying that experience strategically within the broader context of Customer Experience and Service Design.

Key Responsibilities

• Plans and facilitates workshops and design sprints to establish alignment, understand business objectives, develop concepts, and chart strategic paths forward.
• Contributes to user research efforts interviews, surveys, usability testing, A/B tests, and competitive evaluations to uncover behaviors, motivations, and pain points.
• Collaborates with Journey Owners and research teams to define target audiences and goals.
• Maps user journeys, workflows, and service touchpoints to identify pain points and opportunities.
• Applies insights to recommend UX improvements, validate decisions, and develop design concepts that balance user needs with business objectives.
• Creates wireframes, mockups, prototypes, and high-fidelity designs to explore, communicate, and document solutions.
• Tests and refines layouts, user interfaces, interaction patterns, and system components to ensure consistency and quality. Develops clear documentation and specifications to enable seamless implementation and guide development processes.

Supports the evolution of design systems by evaluating and updating components to promote scalability and reusability.

• Collaborates with product teams, development teams, and stakeholders to define requirements and co-create solutions. Participates in planning sessions and design reviews to facilitate implementation of features and functionality as designed.
• Keeps stakeholders informed on goals, expectations, and timelines throughout the design process. Leads meetings effectively and presents with polish, using advanced storytelling and presentation skills to convey context, design concepts and rationale through a compelling narrative.
• Conducts post-launch design evaluations to assess effectiveness of the design work, identify usability issues, recommend refinements, and measure impact.
• Accepts and incorporates feedback to improve performance and work quality while knowing when to change direction or stay the course.
• Seeks out opportunities to advance design skills by staying informed on trends, tools, and best practices in user experience. Actively explores and appropriately integrates AI tools into the design workflow.
• Mentors less experienced team members to develop skills while providing feedback they seek and value.

Requirements

• Minimum three years of experience required in user experience (UX) design, product design, or related field.
• Bachelors degree preferred
• Tools: Figma, Mural/Miro, Rally/Jira, Office Suite
• Deep understanding of UX principles, usability, and product design.
• Familiarity with customer journey mapping and service blueprinting.
• Strong communication and facilitation skills; able to present ideas clearly and confidently.
• Effective collaboration and conflict resolution abilities.
• Excellent time management and project prioritization skills.
• Experience with agile methodologies and product management practices.
• Basic knowledge of front-end development concepts.
• Strong storytelling and presentation capabilities.

Benefits

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

XML job scraping automation by YubHub

This role is for an AI & Automation Developer to support the design, development, and deployment of AI-driven solutions with a primary focus on Microsoft Copilot Studio agent development. You will work closely with senior architects and platform teams to build intelligent agents, automate business processes, and integrate AI capabilities across Microsoft 365, Power Platform, and Azure services.

Responsibilities

• Design, build, and maintain Copilot Studio agents (declarative and custom agents)
• Implement conversational flows, topics, orchestration, and generative answers
• Integrate agents with Microsoft Graph, Dataverse, SharePoint, and other enterprise data sources
• Improve agent quality using iterative tuning: conversation analytics, user feedback, and structured testing
• Build automation workflows using Power Automate and related connectors
• Support secure configuration of authentication (OAuth, app registrations, API connections)
• Collaborate with governance and platform teams to align solutions with security and compliance standards
• Build and maintain Power Automate flows (cloud flows primarily; desktop flows a plus) to automate business processes
• Create reusable components and patterns (approval workflows, notifications, routing, data updates, exception handling)
• Develop solutions that align with governance: environments, DLP considerations, solution packaging, and deployment practices
• Contribute to documentation, technical design artifacts, and solution best practices
• Stay current with emerging AI and Microsoft ecosystem capabilities

Requirements

• 1+ year of hands-on experience building Copilot Studio agents (in a professional role)
• 4+ years Experience with Power Automate: building flows with triggers, actions, conditions, approvals, error handling, and connectors
• 4+ Years Experience with Power Platform fundamentals:

+ Environments and solutions + Connectors and authentication patterns + Understanding of governance concepts

• Experience with Microsoft Purview and Agent 360 or other AI Agents
• Experience with Azure, SharePoint/OneDrive and related technologies experience
• Experience with Power BI for Data visualization only
• Strong problem-solving mindset
• Eagerness to learn evolving AI technologies
• Clear written and verbal communication skills
• Microsoft Fabric for Measurement Metrics and historical trends would be a plus

Benefits

This position comes with a competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Home Office model
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally known group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development
• Note: Benefits differ based on employee level

XML job scraping automation by YubHub

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:

• A solid and innovative company with a strong market presence

• A dynamic, diverse, and multicultural work environment

• Leaders with deep market knowledge and strategic vision

• Continuous learning and development

Team Function

The State Product Management team works heavily with actuarial and data science to make product changes for our personal lines insurance products. It is important for team members to have a strong ability to interact with business partners.

Role Description

The Product Analyst II will provide critical analytical support to the Product /Pricing. This role requires a solid understanding of actuarial principles and strong technical proficiency, including advanced PC skills and experience with tools such as Excel, SQL, Power BI (or Tableau), and Python/R. Strong communication skills are essential, as the analyst will need to interpret requests, analyze data effectively, and collaborate closely with other team members.

Requirements

• 2 years of related experience
• Bachelor’s degree in Actuarial, Data Science, Engineering, Finance, Economics, Math, Statistics, Analytics.
• Insurance industry experience
• Fluency in English
• Availability to go to the office in Mexico City 3 times per week

Software / Tools

• Excel
• SQL
• Power BI / Tableau
• Python / R
• Office Suite

Benefits

This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Flexible work arrangements (remote and/or office-based).
• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
• Private Health Insurance.
• Paid Time Off.
• Training & Development opportunities in partnership with renowned companies.

XML job scraping automation by YubHub

You will design and implement robust and scalable Angular and Java applications. Participate in all phases of the software development lifecycle, including requirements analysis, design, coding, testing, and deployment. Create documentation of the code and application-level design components. Work closely with Product owner, Scrum master, and Sr developer to ensure assigned user stories are completed on time. Guide junior developers to enforce coding best practices. Troubleshoot and resolve issues in non-production and production environments.

Requirements

Skills and Capabilities

• RESTful and SOAP web services - Advanced
• Microservice architecture - Advanced

Software / Tool Skills

• Java springboot - Advanced
• Angular - Advanced

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

Key Responsibilities:

• Own and manage the IT backlog with a business-first lens, ensuring delivery of high-impact features and enhancements.
• Prioritize user stories and technical requests to support SEO growth, A/B and MVT testing, and content optimization.
• Collaborate with marketing, UX, analytics, and development/IT teams to align on goals and execution plans.
• Communicate product vision and roadmap clearly throughout the PI cycle and sprint planning.
• Monitor performance metrics and site outcomes to validate business hypotheses and inform future iterations.
• Support process development and documentation to improve team efficiency and delivery consistency.
• Ensure stakeholder alignment across legal, product, and marketing functions for seamless execution.

Requirements:

• Over 3 years of experience in a similar role
• Experience in an Agile environment
• Bachelor's degree (preferred)
• Product Owner, Scrum Master, or Product Manager Certified (preferred)
• Fluency in English

Critical Skills:

• Business Acumen
• Data-driven Decision Making
• Backlog Management
• Agile Methodology
• SEO Awareness
• CMS Familiarity
• Process Development

Software / Tool Skills:

• Office Suite
• Asana / Rally / etc.
• Excel
• Power BI

Benefits:

• A competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Flexible work arrangements (remote and/or office-based).
• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
• Private Health Insurance.
• Paid Time Off.
• Training & Development opportunities in partnership with renowned companies.

XML job scraping automation by YubHub

Key Responsibilities:

• Collaborate with business and technical teams to gather and document requirements for ServiceNow enhancements and new modules.
• Analyze and optimize existing workflows, forms, and processes to improve efficiency and usability.
• Translate business needs into functional specifications and work closely with developers to implement solutions.
• Support configuration and maintenance of core ServiceNow modules such as Incident, Problem, Change, CMDB, and Service Catalog.
• Lead user acceptance testing (UAT), training, and documentation efforts for new features and releases.
• Monitor platform performance and usage, identifying opportunities for automation and optimization.
• Act as a subject matter expert and mentor for junior analysts and ServiceNow users.
• Participate in governance and roadmap planning for ServiceNow platform evolution.

XML job scraping automation by YubHub

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:

• A solid and innovative company with a strong market presence

• A dynamic, diverse, and multicultural work environment

• Leaders with deep market knowledge and strategic vision

• Continuous learning and development

Team Function The Direct modeling team is focused on creating models to guide enterprise marketing decision that will help to promote brand awareness as well as boost sales through direct channel.

Role Description:

This position plays a crucial role in the data ecosystem by iteratively transforming raw data into structured, high-quality datasets that are ready for analysis in partnership with data/decision scientists. The role primarily focuses on moderately complex business problems while receiving limited coaching and guidance from data leadership. The role combines the technical skills of a data engineer, the analytical mindset of a data analyst, and strong business acumen to ensure data is not only collected and stored efficiently but also made accessible and insightful for end users. In partnership with data/decision scientists, the position is responsible for end-to-end data workflow including data ingestion, transformation, modeling, and validation to enable data-driven decision-making across the organization. This position requires deep understanding of data engineering, business processes, and analytics principles as well as a proactive approach to solving complex data challenges.

Essential Job Functions:

1) Data infrastructure development: Pipeline Design and Development; Architects and builds scalable data pipelines using modern ETL (Extract, Load, Transform) tools and frameworks such as dbt (Data Build Tool), Apache Airflow, or similar. Automates data ingestion processes from various sources including databases, APIs, and third party services. Data Storage and Management - Designs and implements data warehousing solutions using platforms like Snowflake, Redshift, or BigQuery. Optimizes storage solutions for performance, cost efficiency, and scalability.

2) Data modeling and transformation: Data Modeling - Develops and maintains logical and physical data models to support business analytics. Creates and manages dimensional models, star/snowflake schemas, and other data structures. Data Transformation - Transforms raw data into clean, organized, and analytics-ready datasets using SQL, Python, or other relevant languages. Implements data transformation workflows to handle data cleansing, normalization, and enrichment. Data Quality Assurance - Conducts data validation and consistency checks to ensure the accuracy and reliability of data. Implements data quality monitoring and alerting mechanisms.

3) Collaboration and stakeholder management: Cross-Functional Collaboration - Works closely with data analysts, data scientists, and business stakeholders to gather requirements and understand their data needs. Acts as a liaison between technical teams and business units to translate business requirements into technical specifications. Technical Communication - Clearly communicates complex technical concepts and data insights to non-technical stakeholders. Provides training and support to team members on data tools, best practices, and methodologies.

Requirements

• Over 4 years of experience in data development and analytics engineering using Python, SQL, DBT and Snowflake.

• Bachelor’s degree in Computer Science, Data Science, Engineering or other Math or Technology related degrees.

• Fluency in English

Software / Tools

• SQL (must have)

• Python (must have)

• Snowflake (must have)

• DBT (must have)

Other Critical Skills

• Data Transformation

• Data Quality Assurance

• Pipeline Design and Development

• Technical Communication

• Independent work

• Orientation to detail

Benefits

This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses.

• Comprehensive benefits package.

• Flexible work arrangements (remote and/or office-based).

• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.

• Private Health Insurance.

• Paid Time Off.

• Training & Development opportunities in partnership with renowned companies.

XML job scraping automation by YubHub

Your expertise will guide the implementation of complex financial products, ensuring they meet client requirements while aligning with industry standards. As part of our team, you will work closely with business stakeholders, product managers, and technical teams to deliver high-quality solutions that improve operational efficiency and enhance customer value in the financial sector.

Our Client is a global multi-national bank that is transforming its Wealth Management technology.

Responsibilities:

• Design and implement solutions on the Temenos Transact platform specific to Structured Products and Derivatives.
• Collaborate with clients to gather requirements, conduct gap analysis, create solution roadmaps and define solution details
• Lead functional discussions and provide technical guidance to development teams.
• Evaluate new features and enhancements in the Temenos Transact system and assess their impacts on existing solutions.
• Ensure adherence to best practices and compliance standards in solution design and implementation.
• Document key decisions and ensure completion of comprehensive solution documentation.
• Serve as a subject matter expert in Structured Products and Derivatives, providing thought leadership and expertise in discussions with stakeholders.

Requirements:

• Total Work Experience: Minimum Required: 7 – 10 years in relevant fields
• Work Experience in Temenos: Minimum Required: 4-6 years
• English Proficiency: Fluent
• Required Education: Minimum Required: Bachelor's degree in Finance, IT, or a related field
• Technical Skills: Proven experience with Temenos Transact, particularly in Structured Products and Derivatives modules
• Soft Skills: Excellent analytical and problem-solving abilities, Strong communication and presentation skills, Ability to work collaboratively in a fast-paced environment, Experience in stakeholder management and client-facing roles

Benefits:

Competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development
• Performance Bonus

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

We are seeking a highly experienced Power Platform Developer responsible for building and supporting enterprise-grade applications, data flows, automation, and analytics solutions across the Microsoft Power Platform. This includes advanced expertise with Power Apps, Power Automate, Power BI, and Microsoft Fabric, as well as secondary proficiency with SharePoint Online and Copilot/AI-enabled automation.

Key Responsibilities

• Build enterprise-grade Power Platform solutions using Power Apps (canvas/model-driven), Power Automate workflows, Power BI models/reports, and Fabric pipelines.
• Develop secure, scalable integrations using Microsoft Graph API, Dataverse, SQL, and enterprise connectors.
• Design and optimize data models, semantic layers, and pipelines in Fabric to support advanced analytics.
• Create AI-driven automations using Microsoft Copilot and Copilot Studio.
• Develop internal agents, generative workflows, and intelligent automation patterns aligned with IX governance and security.
• Integrate automations with Microsoft Teams and M365 collaboration surfaces.
• Build solutions within IX’s governance structure including DLP policies, environment strategy, connector controls, and solution-layering guidelines.
• Document and deliver work following Agile Development and SAFe practices—participating in sprints, backlog refinement, PI Planning, reviews, and cross-team ceremonies.
• Collaborate with Architecture, Security, and Platform teams to ensure compliance with enterprise controls.
• Work closely with IX, EUC, Architecture, and business teams to gather requirements and deliver scalable solutions.
• Provide production support, troubleshooting, performance optimization, and enhancements to existing solutions.

Technical & Business Skills

• Power Apps (canvas & model-driven) & Power Automate (enterprise flows, orchestration, connector integration)
• Power BI (data modeling, DAX, enterprise dashboards)
• Microsoft Fabric or any data analysis platform (Lakehouse, pipelines, semantic models)
• Strong experience with Microsoft Graph API for secure M365 data access & integration.
• Strong SQL experience including relational modeling, query optimization, and data transformation.
• Strong experience with SharePoint Online as an integration and data backend. Hands-on Copilot or Copilot Studio automation experience would be a nice to have.
• Strong understanding of Power Platform governance (environments, DLP, data policies, connector safety).
• Excellent communication skills and ability to partner with technical and non-technical stakeholders.

This position comes with a competitive compensation and benefits package. The package includes a competitive salary and performance-based bonuses, comprehensive benefits, flexible work arrangements, private health insurance, paid time off, and training & development opportunities in partnership with renowned companies.

XML job scraping automation by YubHub

This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.

Key Responsibilities

• Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.
• Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.
• Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.
• Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.
• Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.
• Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.

Experience & Education Requirements

• Overall experience >4-6 years, 2+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 2+ years of combined experience required in analytics, performance reporting, and/or process improvement.
• Advanced project and process management experience. Agile preferred.
• Bachelor's degree preferred in Technology, Mathematics, Statistics, Business, or related field.
• Master’s degree preferred in Management, Analytics, Artificial Intelligence.
• Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).
• Background or coursework in AI, machine learning, data science, or human-centered AI preferred.
• Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.

Other Critical Skills

• Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.
• Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.
• Strong understanding of AI ethics, governance, and responsible AI frameworks.
• Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.
• Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.
• Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.
• Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.

Software / Tool Skills

• Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).
• Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.
• Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.
• Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.
• Good proficiency or practical experience of A/B Testing tools.
• Agile tools such as Jira, Rally etc.
• Understanding of Contact center and CMS tools.
• Excel - Intermediate/Advanced. Proficiency in Microsoft 365
• Power BI (Highly Preferred)

Requirements

• Content Management Systems
• Messaging Platforms
• Workflow optimization
• Hyper-personalization
• Data-integrity & troubleshooting
• Performance reporting
• Agile
• Stakeholder communication

Benefits

• Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.

Responsibilities

• Oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements.
• Define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.
• Drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback.
• Manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution.
• Build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc.
• Use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements.
• Partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution.
• Apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning.
• Evaluate and operationalize AI copilots, GenAI assistants, and automation tools to streamline agent workflows and improve customer self-service.
• Promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.
• Lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations.
• Support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.

Key Responsibilities

• Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.
• Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.
• Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.
• Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.
• Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.
• Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.

Experience & Education Requirements

• Overall experience >8 years, 5+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 6+ years of combined experience required in analytics, performance reporting, and/or process improvement.
• Advanced project and process management experience. Agile preferred.
• Bachelor's degree preferred in Technology, Mathematics, Statistics, Business, or related field.
• Master’s degree preferred in Management, Analytics, Artificial Intelligence.
• Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).
• Background or coursework in AI, machine learning, data science, or human-centered AI preferred.
• Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.
• Availability to work in PST time zone.

Other Critical Skills

• Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.
• Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.
• Strong understanding of AI ethics, governance, and responsible AI frameworks.
• Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.
• Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.
• Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.
• Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.

Software / Tool Skills

• Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).
• Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.
• Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.
• Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.
• Good proficiency or practical experience of A/B Testing tools.
• Agile tools such as Jira, Rally etc.
• Understanding of Contact center and CMS tools.
• Excel - Intermediate/Advanced. Proficiency in Microsoft 365
• Power BI (Highly Preferred)

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

Key Responsibilities:

• Design and develop complex communication templates using OpenText Exstream Design Manager and Empower Editor.
• Implement data mapping, scripting, and rule-based logic to create personalized and dynamic content.
• Configure and manage output formats including PDF, AFP, HTML, XML, and others.
• Work on CCM delivery channels such as print, email, SMS, and web portals.
• Collaborate with cross-functional teams to ensure seamless integration and delivery of communication solutions.
• Troubleshoot and optimize performance for large-scale CCM implementations.

Requirements:

• Overall Exp: 4+ years of hands-on experience with OpenText Exstream (v16 or higher).
• Exstream Cloud Native (CN) is preferred.
• Strong knowledge of Design Manager, Empower Editor, data mapping, scripting, and rule-based logic.
• Expertise in output formats: PDF, AFP, HTML, XML.
• Proficiency in XML, XSLT, JavaScript, and SQL.
• Solid understanding of CCM delivery channels (print, email, SMS, web portals).

Benefits:

• Competitive compensation and benefits package:
  1. Competitive salary and performance-based bonuses
  2. Comprehensive benefits package
  3. Career development and training opportunities
  4. Flexible work arrangements (remote and/or office-based)
  5. Dynamic and inclusive work culture within a globally renowned group
  6. Private Health Insurance
  7. Pension Plan
  8. Paid Time Off
  9. Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

You will analyse existing procedures to develop improvements and refinements, and write procedure bulletins. You will provide advanced system triage and support for all Commercial Insurance Center locations. You will research and resolve system errors. You will act as a subject matter expert on Commercial projects, defects and enhancements and coordinate with IT. You will support release management pre and post production validation events. You will support coordination of User Acceptance Test events on new features and functionality.

Requirements

Experience Requirements

3 years Commercial experience required

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses

1. Comprehensive benefits package

1. Career development and training opportunities

1. Flexible work arrangements (remote and/or office-based)

1. Dynamic and inclusive work culture within a globally renowned group

1. Private Health Insurance

1. Pension Plan

1. Paid Time Off

1. Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

We are seeking a highly motivated Sr. Product Analyst to join our team.

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees.

Team Function:

The State Product Management team works heavily with actuarial and data science to make product changes for our personal lines insurance products (auto and home).

Role Description:

The Sr. Product Analyst will provide critical analytical support to the Product Management team, and is responsible for obtaining and evaluating information that supports revenue growth and profitability.

Key Responsibilities Include:

• Analyzing information using data correlation, and statistical analysis.
• Reviewing competitor filings and extracting data from their manuals.
• Developing analytical ratemaking tools to evaluate territory rates relative to peers.
• Supporting financial modeling efforts to inform strategic decisions.
• Preparing and delivering clear, data-driven presentations to communicate insights, trends, and recommendations to stakeholders and leadership.
• Measuring and monitoring performance of states, initiatives, and identified segments.

Requirements:

• 3 years of related experience
• Bachelor’s degree in Actuarial, Data Science, Engineering, Finance, Economics, Math, Statistics, Analytics.
• Insurance industry experience
• Fluency in English
• Availability to go to the office in Mexico City 3 times per week

Software / Tools:

• Excel
• SQL
• Power BI / Tableau
• Office Suite
• Python / R

Other Critical Skills:

• Communication & Presentation
• Competitor Research
• Financial Modeling

Benefits:

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

XML job scraping automation by YubHub

More specifically, you will:

• Analyze the potential financial consequences of alternative business decisions relating to profit opportunities and significant capital expenditures.
• Prepare analysis and interpretation of financial statements and related reports.
• Design complex worksheets and/or databases for tracking and reporting and assist with creating upcoming budgets and financial plans for the business unit.
• Review and guide work of less experienced personnel to verify accuracy of information used for financial analyses, using internal and external reports, other departments, and published data.
• Research, analyze and document moderate to complex financial analysis projects within assigned department.
• Prepare and analyze operating and strategic plans, including quarterly and monthly forecasts.
• Provide financial and technical expertise on projects requiring highly complex financial analysis.
• Review and analyze budgets and other internal financial statements for the business unit; monitor historical results of financial reports and report on trends.
• Analyze current manual processes and create automated approaches/reports that look at actual to variance results and forecast future trends.
• Create, review and analyze premiums, losses and adjustment expenses monthly scorecards for the business unit, and explain anomalies.

This position comes with a competitive compensation and benefits package, including a competitive salary and performance-based bonuses, comprehensive benefits package, flexible work arrangements, private health insurance, paid time off, and training & development opportunities in partnership with renowned companies.

XML job scraping automation by YubHub

Role Description:

As a FBS - SEO (Search Engine Optimization) & GEO Specialist, you will focus on GEO (generative engine optimization) and SEO (search engine optimization) strategies to increase Farmers.com visibility across LLM/AI search such as Google AIO, ChatGPT, Perplexity, etc.

Responsibilities:

• Develop and execute SEO and GEO strategies to improve Farmers.com visibility
• Conduct onsite and offsite improvements, including obtaining external citations
• Perform outreach efforts to relevant sites and articulate goals and asks for each project
• Execute action plans on deadline, connecting with other teams to complete projects, reporting on project status, benchmarking, and report building
• Work on complex projects and execute on results-oriented solutions for organic and AI search
• Act as a project lead on one or more moderately complex to complex projects, or lead one or more of a particular aspect of complex projects
• Develop project plans, schedules, and measure project success
• Ensure all project summaries, progress reports, and out-of-scope changes are written and reported within the project schedule
• Execute on detailed tasks, project deliverables, and schedules throughout the project development
• Identify project risks and priority issues

Requirements:

• Fluent English proficiency
• Search Engine Optimization skills
• GEO - Advanced skills
• Digital PR - Intermediate skills
• Proficiency in Brightedge, Semrush, Ahrefs, seoClarity, and Google Lighthouse

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements
• Dynamic and inclusive work culture within a globally renowned group
• Private Health and Dental Insurance
• Pension Plan
• Meals tickets
• Life Insurance

XML job scraping automation by YubHub

If you thrive in dynamic environments, enjoy leading complex initiatives, and are passionate about driving operational excellence, this role offers strong visibility and impact at an enterprise level.

XML job scraping automation by YubHub

Maximizes the delivery of value to customers in the shortest sustainable lead time. Identifies business and customer needs, prioritizing program level work and guiding this work through the process of Program Kanban. Contributes to the development of the vision and defining and executing on the roadmap for the value stream in which they support with the guidance of a more senior PM or Business Leader. Continuously defines, prioritizes and validates requirements using market research, customer feedback and development capacity to deliver value in short, integrated learning cycles.

Requirements

• Total Experience: 3–5 years of experience in Product Management, Business Analysis, or a related digital role.
• Domain Expertise: 2+ years of experience specifically managing customer-facing digital products (Websites or Mobile Apps). Experience in Insurance or Financial Services is a significant plus.
• Agile Proficiency: Proven experience working within a SAFe (Scaled Agile Framework) or similar enterprise-level Agile environment.
• Lifecycle Management: Demonstrated experience taking features from initial discovery/research through to UAT (User Acceptance Testing) and deployment.

Technical & Soft Skills:

• SAFe/Agile Methodology - Intermediate: Must be comfortable writing Features and managing User Stories, and participating in PI (Program Increment) Planning.
• Stakeholder Management: Ability to influence and collaborate with cross-functional teams (Architects, Developers, Designers, and Business SMEs) without direct authority.
• Data-Driven Decision Making: Experience using customer feedback and web analytics to prioritize a product backlog.
• Communication Skills - Intermediate/Advanced: Strong ability to translate complex business needs into technical requirements and vice-versa.

Software / Tool Skills:

• Rally: 1–3 years of experience using Rally (or Jira/Azure DevOps) for backlog management and tracking.
• Figma: 1–3 years of experience navigating design files, providing feedback to UX designers, and using prototypes to communicate vision.
• Microsoft Office Suite: Proficiency in Excel (data analysis) and PowerPoint (roadmap presentations).

Benefits

• Competitive compensation and benefits package:

+ Competitive salary and performance-based bonus + Comprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc. + Dynamic and inclusive work culture within a globally renowned group + Private Health Insurance + Paid Time Off + Training & Development

XML job scraping automation by YubHub

We are seeking a Senior UX Designer to join our team at Farmers Insurance. As a Senior UX Designer, you will be responsible for leading the creation of effective, user-centered experiences that improve the usability, clarity, and performance of complex systems, platforms, and workflows.

Key Responsibilities

• Lead user research activities, including contextual interviews, usability testing, surveys, data analysis, and competitive evaluations.
• Analyze research findings to inform design direction, define user needs, and validate design decisions.
• Develop complex design concepts and high-fidelity deliverables, including wireframes, prototypes, and UI specifications.
• Anticipate and address dependencies, risks, and edge cases across workstreams.
• Collaborate with cross-functional teams to align on project requirements, priorities, and solutions.
• Support the evolution and maintenance of design systems to promote consistency and scalability.
• Evaluate and refine designs through user testing, performance data, and iteration post-launch.
• Contribute to UX strategy and process improvements across SET initiatives.
• Mentor less experienced designers and contribute to team development and best practices.

Requirements

• Advanced knowledge of UX design principles, interaction design, design systems, and user-centered research methods.
• Demonstrated ability to operate independently in complex, ambiguous problem spaces.
• Strong communication and collaboration skills, with experience influencing cross-functional stakeholders.
• Proficiency with design and prototyping tools such as Figma, as well as research and analytics platforms.
• Familiarity with agile design and development methodologies.
• Proven experience in B2B, enterprise software, or SaaS environments.
• Strong time management, prioritization, and organizational skills.
• Ability to translate complex requirements into clear, actionable design solutions.

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements
• Dynamic and inclusive work culture within a globally renowned group
• Private Health and Dental Insurance
• Pension Plan
• Meals tickets
• Life Insurance

XML job scraping automation by YubHub

We are seeking a highly skilled FBS Mainframe System Administration- Application Subject Matter Expert II to join our team. As a key member of our Insurance Mainframe Job Subject Matter Expert (SME) team, you will be responsible for ensuring the stability, performance, and operational integrity of the mainframe environment supporting insurance applications.

Core Responsibilities

Incident Management

• Analyze and resolve job failures, spool issues, and performance bottlenecks.
• Provide root cause analysis (RCA) and implement preventive measures.

Environment Support

• Maintain mainframe environments for development, testing, and production.
• Coordinate with infrastructure teams for system health and resource optimization.

Performance Tuning

• Monitor CPU, spool, and memory utilization.
• Optimize job configurations to reduce resource consumption.

Compliance & Audit

• Ensure jobs comply with regulatory and security standards.
• Maintain documentation for audits and governance.

Collaboration

• Work closely with application teams, operations, and business units.
• Provide technical guidance and best practices for job design and execution.

Key Responsibilities

• Environment Support & Stability

+ Manage and maintain mainframe environments for development, testing, and production. + Monitor system health, resource utilization, and job performance.

• Batch Job Expertise

+ Oversee scheduling, execution, and troubleshooting of insurance-related batch jobs. + Analyze job failures, spool issues, and CPU spikes; implement preventive measures.

• Incident & Problem Management

+ Provide root cause analysis (RCA) for outages and performance issues. + Collaborate with operations and application teams to resolve incidents promptly.

• Performance Optimization

+ Tune jobs and system parameters to improve efficiency and reduce resource consumption. + Implement best practices for job design and output management.

• Compliance & Documentation

+ Ensure adherence to regulatory, security, and audit requirements. + Maintain detailed documentation for processes and incident resolutions.

Requirements

• Mainframe Technologies
• Patches
• System Administration
• zOS
• Mainframe technologies (JCL, COBOL, DB2, CICS) - Advanced
• Batch job scheduling tools (e.g., Control-M, CA7). - Advanced
• Knowledge of spool management, CPU optimization, and performance tuning. - Advanced
• Excellent problem-solving and communication skills - Advanced
• Insurance domain experience is a plus - Advanced

Benefits

• Competitive compensation and benefits package:

+ Competitive salary and performance-based bonuses + Comprehensive benefits package + Career development and training opportunities + Flexible work arrangements (remote and/or office-based) + Dynamic and inclusive work culture within a globally renowned group + Private Health Insurance + Pension Plan + Paid Time Off + Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

You will analyse existing procedures to develop improvements and refinements, and write procedure bulletins. You will provide advanced system triage and support for all Commercial Insurance Center locations. You will research and resolve system errors. You will act as a subject matter expert on Commercial projects, defects and enhancements and coordinate with IT. You will support release management pre and post production validation events. You will support coordination of User Acceptance Test events on new features and functionality.

Requirements

Experience Requirements

3 years Commercial experience required

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses

1. Comprehensive benefits package

1. Career development and training opportunities

1. Flexible work arrangements (remote and/or office-based)

1. Dynamic and inclusive work culture within a globally renowned group

1. Private Health Insurance

1. Pension Plan

1. Paid Time Off

1. Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

More specifically, you will:

• Analyze, interpret, and project quarterly and annual financial plan data for reporting.
• Produce monthly budget monitoring report for Budget Committee review, providing detailed expense ratio analysis for all Management Company functions.
• Maintain systematic flow of budget requests and budget deviation materials from the Service Centers to Home Office personnel.
• Determine current year financial statement impact for all special project submissions, reviewing and monitoring the spending on all approved projects.
• Correspond regularly with all Service Center Accounting Managers, Budget Representatives and Home Office Accounting personnel on budget and coding matters as well as accounting entries and procedures.
• Handle all technical matters on the Excel version of this program, develop procedures and fields all questions, problems, etc. from Budget Reps.
• Prepare and ensure timely compliance of all quarterly and annual reporting requirements.

This position comes with a competitive compensation and benefits package, including a competitive salary and performance-based bonuses, comprehensive benefits package, flexible work arrangements, private health insurance, paid time off, and training & development opportunities in partnership with renowned companies.

XML job scraping automation by YubHub

Capgemini is one of the world's largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C).

Summary

Directly contribute to talent retention and development from Onboarding to Retiring, fostering a high-performance culture and building and maintaining strong relationships with key stakeholders.

This position is the main point of contact for the Share Service Center team members and is the primary in-country contact for HR Business Partners and managers of the different BU/LoBs, addressing and supporting their people related matters ensuring alignment with policies and processes as well as compliance with local laws.

Main Responsibilities

• Responsible for in-country service delivery, ensuring alignment with the Share Service Center policies and KPIs
• Manage executive HR services and support the implementation of global HR initiatives
• Partner with Process Transformation team to lead change management efforts across the region
• Partner with cross-functional teams (Compensation, TA, etc.) to ensure in-country policies and processes are aligned with evolving business needs
• Provide guidance to HR teams and business leaders on talent retention, development, performance management and employee relations matters
• Develop and implement large-scale, high-impact projects and programs; provide strategic insights on people and workplace matters
• Lead and contribute to all talent projects and business continuity planning

Requirements

• Bachelor’s degree
• 6+ years of experience as HR Generalist or similar, preferably within a Global Business Services (GBS) or Shared Services environment
• Proven leadership and people management experience in a multinational context
• Broad generalist experience across the full employee lifecycle
• Fluency in English (spoken and written) and local language(s)
• Strong analytical, communication, and stakeholder management skills
• Ability to analyze service delivery metrics to identify trends, gaps, and opportunities for continuous improvement

Preferred

• Strong digital fluency and experience with data-driven decision-making
• Strong business acumen
• Experience in policy development and governance frameworks
• Advanced consultative skills
• Demonstrated success in leading complex, high-impact talent projects

Professional Profile

• High emotional intelligence and cultural fluency
• Ability to lead through change and navigate ambiguity with confidence
• Customer-focused mindset
• Ability to influence senior leaders and business stakeholders
• Demonstrated success in leading complex, high-impact HR projects

Benefits

This position comes with a competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Home Office model
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally known group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group €22.5 billion in revenues in 2023.

XML job scraping automation by YubHub

Key Responsibilities:

• Analyze complex technical challenges and propose effective, scalable solutions.
• Design and implement software systems using OOA/OOD principles and industry-standard architectural practices.
• Deliver high-quality application components using Java, J2EE frameworks, APIs, and microservices architecture.
• Lead or participate in projects following Agile or Waterfall methodologies.
• Apply best practices for source control management, branching strategy, and versioning.
• Develop high-performance, maintainable code following established coding standards and engineering practices.
• Design and build BPM workflows, task management processes, and rule-based systems.
• Work hands-on with Pega PRPC, including case management, workflows, rules configuration, and integrations.
• Develop SQL scripts, procedures, and database logic using PL/SQL and PostgreSQL.
• Build and deploy containerized applications using OpenShift Container Platform (OCP) and Kubernetes.
• Collaborate with cross-functional teams to deliver high-quality enterprise-grade applications.
• Ensure robust integration between Pega components and Java-based microservices.

Requirements:

• Pega System Architect certification (SSA preferred).
• Strong hands-on experience in Pega PRPC.
• Experience with Pega KYC / CLM frameworks.
• Familiarity with Pega Infinity platform and its modernized capabilities.

Benefits:

• Competitive compensation and benefits package:

+ Competitive salary and performance-based bonuses + Comprehensive benefits package + Career development and training opportunities + Flexible work arrangements (remote and/or office-based) + Dynamic and inclusive work culture within a globally renowned group + Private Health Insurance + Pension Plan + Paid Time Off + Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

This role manages creative business to consumer acquisition direct mail and email in conjunction with business to business sales enablement content. Creates content using data-driven insights for consumer and account acquisition.

Essential Job Functions

• Is responsible for the business to business marketing initiatives.
• Drives stakeholder engagement across sales, external partners, agency relationships, legal and product teams to build value proposition for the go to market sales story.
• Leads cross-functional activities and planning processes, manages timelines and ensures timely completion of all deliverables for crucial business to business marketing initiatives.
• Liaises with and informally leads marketing and sales enablement initiatives to build and deliver internal messaging to educate client-facing teams on the value of products and relevant content.
• Creates and manages business to consumer content from conception to completion along with analyzing results to inform future optimizations for direct mail, multi-carrier broker communications including email, and multi-product communications and onsite material.
• Manages the creative development process from brief through production with internal and outside agency partners to deliver assets on time and on budget.
• Leverages artificial intelligence and analytics performance data to develop and refine marketing strategies.
• Through this, improves response rates and enhances client experiences across marketing tactics.
• Develops and executes test and learn plans to refine messaging and drive improvement in results.
• Stays abreast of industry best practices and understands the changing consumer employee benefits landscape.

Requirements

Experience Requirements

• 5 years experience in marketing business to business creative content and sales enablement required. 5 years experience in direct mail and email content creation required.

Education Requirements

• Bachelor

English Proficiency

• Fluent

Other Critical Skills

• Marketing execution with focus on digital optimization - Intermediate
• Familiarity of UX / UI principles for digital purchasing - Intermediate
• Project management and cross-functional skills - Intermediate
• Ability to measure and understand outcomes based on ROI - Intermediate

Benefits

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health and Dental Insurance
7. Pension Plan
8. Meals tickets
9. Life Insurance

XML job scraping automation by YubHub

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:

• A solid and innovative company with a strong market presence

• A dynamic, diverse, and multicultural work environment

• Leaders with deep market knowledge and strategic vision

• Continuous learning and development

About the team

This team provides operational and functional support to Direct Sales. Delivering support with ad hoc projects, reporting, building and maintaining project and product support while coordinating with sales leadership, program management, marketing, technology and telecom.

What you'll do:

• Generate and provide data for one-time or recurring requests for reports or analysis, communicating available data and delivery date.

• Extract from master system and manipulate data as request by leaders.

• Format data for business use in Excel, Power BI, or SQL

• Deliver daily, weekly, and monthly reports accurately and on schedule.

• Manage employee rosters

• Provide business updates, data analysis, and basic technical assistance to support overall strategic, business and operational planning, performance measurement, monitoring and reporting.

• Create PPT presentations

• Acquire and apply foundational knowledge of the business

Requirements

• 1-3 years of experience in Business Operations, Data and/or Information management, Project Management support / Lean / six sigma (or similar)

• Bachelor’s degree preferred in a business related field

• Fluency in English

• Insurance background (nice to have)

• Advanced Excel, SQL and Power BI

Benefits

This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses.

• Comprehensive benefits package.

• Flexible work arrangements (remote and/or office-based).

• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.

• Private Health Insurance.

• Paid Time Off.

• Training & Development opportunities in partnership with renowned companies.

XML job scraping automation by YubHub

We are seeking a highly experienced Power Platform Developer responsible for building and supporting enterprise-grade applications, data flows, automation, and analytics solutions across the Microsoft Power Platform. This includes advanced expertise with Power Apps, Power Automate, Power BI, and Microsoft Fabric, as well as secondary proficiency with SharePoint Online and Copilot/AI-enabled automation.

Key Responsibilities

• Build enterprise-grade Power Platform solutions using Power Apps (canvas/model-driven), Power Automate workflows, Power BI models/reports, and Fabric pipelines.
• Develop secure, scalable integrations using Microsoft Graph API, Dataverse, SQL, and enterprise connectors.
• Design and optimize data models, semantic layers, and pipelines in Fabric to support advanced analytics.
• Create AI-driven automations using Microsoft Copilot and Copilot Studio.
• Develop internal agents, generative workflows, and intelligent automation patterns aligned with IX governance and security.
• Integrate automations with Microsoft Teams and M365 collaboration surfaces.
• Build solutions within IX’s governance structure including DLP policies, environment strategy, connector controls, and solution-layering guidelines.
• Document and deliver work following Agile Development and SAFe practices—participating in sprints, backlog refinement, PI Planning, reviews, and cross-team ceremonies.
• Collaborate with Architecture, Security, and Platform teams to ensure compliance with enterprise controls.
• Work closely with IX, EUC, Architecture, and business teams to gather requirements and deliver scalable solutions.
• Provide production support, troubleshooting, performance optimization, and enhancements to existing solutions.

Technical & Business Skills

• Power Apps (canvas & model-driven) & Power Automate (enterprise flows, orchestration, connector integration)
• Power BI (data modeling, DAX, enterprise dashboards)
• Microsoft Fabric or any data analysis platform (Lakehouse, pipelines, semantic models)
• Strong experience with Microsoft Graph API for secure M365 data access & integration.
• Strong SQL experience including relational modeling, query optimization, and data transformation.
• Strong experience with SharePoint Online as an integration and data backend. Hands-on Copilot or Copilot Studio automation experience would be a nice to have.
• Strong understanding of Power Platform governance (environments, DLP, data policies, connector safety).
• Excellent communication skills and ability to partner with technical and non-technical stakeholders.

Benefits

This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Flexible work arrangements (remote and/or office-based).
• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
• Private Health Insurance.
• Paid Time Off.
• Training & Development opportunities in partnership with renowned companies.

XML job scraping automation by YubHub

Our client is a leading insurance company that provides a wide range of insurance and financial services products. They have a strong presence in the United States, with over 10 million U.S. households and 19 million individual policies across all 50 states.

Job Description

This senior-level role focuses on overseeing the design, development, and testing phases of high-impact business applications. You will play a critical part in understanding customer business processes after thoroughly engaging with stakeholders, ensuring that technical designs align with business objectives, and enhancing application support. Furthermore, you will lead quality assurance efforts, providing invaluable insights through impact analysis of changes across various system components, with a focus on maintaining a holistic view of the application ecosystem.

Key Responsibilities

• Design, develop, and implement enhancements to the Guidewire PolicyCenter application.
• Collaborate with SME/Architects/Product Owners to translate requirements into Technical / Integration Design Document (IDD).
• Write clean, efficient, and maintainable code using Gosu and Java.
• Perform Unit testing, integration testing and production shakeout validation to ensure quality and functionality.
• Troubleshoot and resolve issues and provide ongoing support.

Requirements

Minimum Required: 4-6 yrs

English Proficiency: Intermediate

Other Critical Skills

Java - Advanced Guidewire Policycenter - Intermediate Problem Solving - Advanced Personal Lines Domain - Intermediate

Software / Tool Skills

Guidewire Policycenter - Intermediate (4-6 Years) Guidewire Portal - Entry Level (1-3 Years)

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.

As a Digital Product Operations Manager, you will:

• Oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements.
• Define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.
• Drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback.
• Manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution.
• Build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc.
• Use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements.
• Partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution.
• Apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning.
• Evaluate and operationalize AI copilots, GenAI assistants, and automation tools to streamline agent workflows and improve customer self-service.
• Promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.
• Lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations.
• Support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.

Key Responsibilities:

• Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.
• Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.
• Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.
• Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.
• Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.
• Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.

Experience & Education Requirements:

• Overall experience > 6-8 years, 4+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 4+ years of combined experience required in analytics, performance reporting, and/or process improvement.
• Advanced project and process management experience. Agile preferred.
• Bachelor's degree preferred in Technology, Mathematics, Statistics, Business, or related field.
• Master’s degree preferred in Management, Analytics, Artificial Intelligence.
• Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).
• Background or coursework in AI, machine learning, data science, or human-centered AI preferred.
• Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.
• Availability to work in PST time zone.

Other Critical Skills:

• Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.
• Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.
• Strong understanding of AI ethics, governance, and responsible AI frameworks.
• Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.
• Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.
• Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.
• Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.

Software / Tool Skills:

• Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).
• Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.
• Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.
• Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.
• Good proficiency or practical experience of A/B Testing tools.
• Agile tools such as Jira, Rally etc.
• Understanding of Contact center and CMS tools.
• Excel - Intermediate/Advanced. Proficiency in Microsoft 365
• Power BI (Highly Preferred)

XML job scraping automation by YubHub

You will work as a Senior Angular Developer within a SAFe Agile ART team, contributing hands-on to Angular application development while coaching and guiding junior and senior developers on best practices, code quality, and design standards.

Key Responsibilities

• Design, develop, and maintain enterprise-grade Angular applications
• Lead implementation of Angular best practices (component design, state management, performance, security)
• Actively review code, provide constructive feedback, and enforce coding standards
• Mentor and guide junior and mid-level developers; support senior developers where needed
• Collaborate closely with Product Owners, System Architects, UX, and backend teams
• Participate in PI Planning, Sprint Planning, Reviews, and Retrospectives within the SAFe ART
• Break down features into technical tasks, estimate work, and identify dependencies
• Troubleshoot and resolve complex UI issues and production defects
• Ensure UI solutions align with enterprise architecture and accessibility standards
• Support CI/CD pipelines, build optimizations, and deployment readiness

Requirements

• 7+ years of UI development experience, with strong hands-on Angular (v17+) expertise
• Strong proficiency in TypeScript, HTML, SCSS
• Experience with RxJS, component-based architecture, lazy loading
• Solid experience with REST API integration
• Experience working in Agile / SAFe environments
• Strong communication skills and ability to lead through influence (especially in offshore setup)

Benefits

Competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

This role manages creative business to consumer acquisition direct mail and email in conjunction with business to business sales enablement content. Creates content using data-driven insights for consumer and account acquisition.

Essential Job Functions

• Responsible for business to business marketing initiatives.
• Drives stakeholder engagement across sales, external partners, agency relationships, legal and product teams to build value proposition for the go to market sales story.
• Leads cross-functional activities and planning processes, manages timelines and ensures timely completion of all deliverables for crucial business to business marketing initiatives.
• Liaises with and informally leads marketing and sales enablement initiatives to build and deliver internal messaging to educate client-facing teams on the value of products and relevant content.
• Creates and manages business to consumer content from conception to completion along with analyzing results to inform future optimizations for direct mail, multi-carrier broker communications including email, and multi-product communications and onsite material.
• Manages the creative development process from brief through production with internal and outside agency partners to deliver assets on time and on budget.
• Leverages artificial intelligence and analytics performance data to develop and refine marketing strategies.
• Through this, improves response rates and enhances client experiences across marketing tactics.
• Develops and executes test and learn plans to refine messaging and drive improvement in results.
• Stays abreast of industry best practices and understands the changing consumer employee benefits landscape.

Requirements

Experience Requirements

• 5 years experience in marketing business to business creative content and sales enablement required. 5 years experience in direct mail and email content creation required.

Education Requirements

• Bachelor

English Proficiency

• Fluent

Other Critical Skills

• Marketing execution with focus on digital optimization - Intermediate
• Familiarity of UX / UI principles for digital purchasing - Intermediate
• Project management and cross-functional skills - Intermediate
• Ability to measure and understand outcomes based on ROI - Intermediate

Benefits

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health and Dental Insurance
7. Pension Plan
8. Meals tickets
9. Life Insurance

XML job scraping automation by YubHub

We've partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

As a Program Manager III, you will be accountable for operationalizing programs from their initial definition through successful execution. This role coordinates all aspects of program delivery, ensuring that governance controls, best practices, and an effective operating model are established from the outset.

Key responsibilities include developing and managing execution plans, overseeing financial tracking, coordinating resources, and identifying and mitigating risks. The Program Manager III also manages stakeholder communication and alignment, ensuring transparency and proactive issue resolution.

Specifically, this role:

• Plans and controls day-to-day project activities and budgets
• Implements IT governance
• Manages customer relationships, enabling commitment
• Works with business unit to define needs and arranges appropriate resources
• Coordinates delivery of work from all suppliers for multiple projects/programs, including risk, quality, change management, schedule, and financial management
• Accountable for work development of work orders/cost estimates to/from suppliers
• Acceptance Criteria and User Acceptance Testing
• Monitors and manages achievement of SLA with suppliers and ISP
• Coordinates communication, escalation, and financial impact management, when SLAs are not met.

The Strategy Execution Team is responsible for translating strategic objectives into fully operationalized initiatives. This team plays a critical role in driving business transformation by ensuring that high-level strategic plans are effectively implemented across the organization. Its mandate includes the operationalization of programs, establishing and maintaining execution governance, and enabling cross-functional alignment so that strategic priorities are delivered consistently and efficiently.

This position comes with a competitive compensation and benefits package. You will enjoy a dynamic and inclusive work culture within a globally renowned group. The position includes a competitive salary and performance-based bonuses, comprehensive benefits package, flexible work arrangements (remote and/or office-based), private health insurance, paid time off, and training & development opportunities in partnership with renowned companies.

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This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.

Key Responsibilities

• Identify and scope opportunities to utilize AI, machine learning, and automation to optimize digital experience operations and agent support processes.
• Collaborate with product owners to build AI-informed business cases, including ROI modeling for predictive experiences, intelligent routing, and automated troubleshooting.
• Manage AI-enabled dashboards and monitoring systems that surface real-time anomalies, experience dips, and emerging performance trends.
• Partner with CX, analytics, and engineering teams to run A/B tests leveraging AI-generated variants, measuring uplift and customer impact.
• Translate customer and agent insights using AI-powered analytics (e.g., text/sentiment analysis, pattern detection) into actionable recommendations for journey improvements.
• Apply GenAI capabilities to improve team operations, e.g., automated insights summaries, triaging, root cause analysis drafting, and workflow documentation.

Experience & Education Requirements

• Overall experience > 6-8 years, 4+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 4+ years of combined experience required in analytics, performance reporting, and/or process improvement.
• Advanced project and process management experience. Agile preferred.
• Bachelor's degree preferred in Technology, Mathematics, Statistics, Business, or related field.
• Master’s degree preferred in Management, Analytics, Artificial Intelligence.
• Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).
• Background or coursework in AI, machine learning, data science, or human-centered AI preferred.
• Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.
• Availability to work in PST time zone.

Other Critical Skills

• Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.
• Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.
• Strong understanding of AI ethics, governance, and responsible AI frameworks.
• Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.
• Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.
• Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.
• Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.

Software / Tool Skills

• Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).
• Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.
• Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.
• Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.
• Good proficiency or practical experience of A/B Testing tools.
• Agile tools such as Jira, Rally etc.
• Understanding of Contact center and CMS tools.
• Excel - Intermediate/Advanced. Proficiency in Microsoft 365
• Power BI (Highly Preferred)

Requirements

• CX Operations
• Audit & Governance
• Data Analysis
• Insights & Predictive Analytics
• Root Cause Analysis
• Digital recommendations
• Competitive Analysis
• Personalization
• Agile framework

Benefits

• Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

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Responsibilities

• Leverage digital analytics and manage day-to-day operations of paid Display & Social Media Acquisition plans
• Create and manage campaigns that deliver on key KPIs of sales calls and premium
• Analyze weekly campaign performance to feed into management reporting and lead audience management and segment creation within technology platforms
• Partner with analytics team to create dashboards for analysis and optimization
• Manage vendors, including display networks and social websites
• Coordinate with cross-functional partners to include analytics, creative/content and customer relationship management (CRM) team to execute specific display and social media campaigns as needed

Requirements

• Bachelor's degree in marketing, Business, or a related field
• English proficiency
• Proven experience with Braze or similar marketing automation platforms
• Salesforce Marketing Cloud
• Strong understanding of customer journey mapping and lifecycle marketing
• Excellent analytical skills with the ability to interpret data and make data-driven decisions
• Proficiency in HTML, CSS, and basic coding for email templates
• Strong project management skills with the ability to manage multiple campaigns simultaneously
• Excellent communication and collaboration skills
• Ability to manage and implement several marketing campaigns

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

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We are looking for an FBS Infrastructure Service Delivery Specialist to join our team. As a key member of our infrastructure team, you will be responsible for implementing and enforcing IT policies and procedures, supporting overall governance functions across Farmers' managed Cloud environments, and collaborating with other towers within Cloud Transformation to ensure compliance.

Responsibilities:

• Implement and enforce IT policies and procedures.
• Support overall governance functions across Farmers' managed Cloud environments.
• Collaborate with other towers within Cloud Transformation to ensure compliance.
• Organize Disaster Recovery Tests while also creating and maintaining DR documentation.
• Work alongside internal testers, auditors, and external parties in support of Audit and Compliance.
• Assist with remediation efforts for non-compliant infrastructure requirements.
• Perform other job-related duties as assigned.

Requirements:

• 3+ years of experience within IT with preference of Infrastructure, operations, audit, or compliance experience.
• General understanding of Cybersecurity Frameworks.
• Familiarity with Disaster Recovery concepts.
• Excellent project management and organizational skills.
• Data Visualization and Power App experience a plus.

Benefits:

This position comes with a competitive compensation and benefits package, including a competitive salary and performance-based bonuses, comprehensive benefits package, flexible work arrangements, private health insurance, paid time off, and training & development opportunities in partnership with renowned companies.

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We are looking for a FBS Associate Data Scientist to join our team. As a FBS Associate Data Scientist, you will utilize basic knowledge to apply analytics and modeling techniques to improve business results. You will perform routine assignments and leverage customer information and behavioral data to influence strategic business decisions while using analytics, multi-variate models, machine learning and data mining technologies.

Responsibilities

• Utilize conceptual knowledge of consumer analytics including retention models, agency economics, and lead optimization in your daily work.
• Utilize basic knowledge of programming, ETL and modeling methods to execute projects and assist the team through examples of good technical skills.
• Execute on low-complexity business challenges involving data science.
• Succeed in projects by utilizing a data science vision for project success, and accomplish successfully within prescribed timelines.
• Execute on routine projects with a sense of urgency.
• Contribute to development of presentations.
• Occasionally communicate complex technical material understandable to non-technical associates.
• Execute basic to intermediate model deployments via established MLOps techniques.
• Work with analytics and IT teams to deploy models/rules.

Requirements

• 1+ years of experience working in a Data environment
• Basic knowledge of data analysis, manipulation tools such as Python.
• Understanding on statistics in modeling side.
• Strong verbal communication and listening skills.
• Demonstrated written communication skills.
• Demonstrated time management and priority setting skills. with some guidance.
• Developing ability to consult on data extraction, data manipulation and data design for statistical, modeling and monitoring needs with guidance.
• Able to adapt quickly to new technologies.

Nice to have

• Proficiency working on large-scale structured and unstructured multidimensional data using conceptual knowledge of open-source cloud-enabled analytical programming languages.
• Basic proficiency in predictive and prescriptive modeling using advanced machine learning and deep learning techniques.
• Conceptual knowledge of ML/AI model deployment best practices.
• Conceptual knowledge of coding standards and version control (Git).

Benefits

This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Flexible work arrangements (remote and/or office-based).
• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
• Private Health Insurance.
• Paid Time Off.
• Training & Development opportunities in partnership with renowned companies.

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Our Client is one of the United States' largest insurers, offering a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

This role offers a unique opportunity to work on innovative AI initiatives with a leading U.S. insurance carrier, within a collaborative environment that fosters innovation, creativity, and continuous learning. You'll gain exposure to enterprise-scale projects and advanced technologies, while enjoying a comprehensive benefits package that includes health coverage, retirement plans, and professional development support.

Key Responsibilities:

• Design, develop, test, and implement AI-based applications using Verint technology, including IVA and Speech Analytics.
• Collaborate with business stakeholders to understand requirements and translate them into scalable technical specifications.
• Analyse structured and unstructured data to develop AI algorithms that support intelligent decision-making and customer interaction.
• Integrate Verint AI solutions with enterprise platforms such as CISCO telephony, Google Cloud services, and NICE workforce management systems.
• Debug and improve existing Verint implementations for performance, scalability, and user experience.
• Stay current with trends in AI, voice engineering, and social engineering to recommend innovative approaches and technologies.
• Provide technical guidance and mentorship to junior developers, fostering a collaborative and growth-oriented environment.
• Document technical specifications, architecture designs, and system integration processes.

Benefits:

• Opportunity to work on cutting-edge AI initiatives.
• Collaborative work environment that promotes innovation and creativity.
• Comprehensive benefits package and professional development opportunities.

Requirements:

• Proven experience in software development with a strong focus on AI technologies and methodologies.
• Direct experience with Verint solutions and platforms.
• Demonstrated experience with Verint AI.
• Deep familiarity with voice engineering technology ecosystems that include Verint, Google, CISCO, NICE and other similar technologies.
• Strong programming skills in languages such as Python, Java, or C#.
• Solid understanding of social engineering techniques and digital behaviour analysis.
• Ability to work effectively in a collaborative team environment.
• Excellent problem-solving and analytical skills.
• Effective communication skills, both verbal and written.
• A degree in Computer Science, Software Engineering, or a related field.

Benefits:

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Retirement Benefits
8. Paid Time Off
9. Training & Development
10. Performance Bonus

Note: Benefits differ based on employee level.

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Key Responsibilities

• Design, develop, and implement Appian applications using Appian SAIL, integrations, and best practices.
• Write, optimize, and debug database queries and design scalable database solutions.
• Develop and test APIs for seamless system integration.
• Implement and maintain CI/CD pipelines following DevOps methodologies.
• Integrate Appian applications with GCP cloud services using APIs and other integration approaches.
• Work with Oracle SQL, PostgreSQL, MariaDB, and other database technologies to develop robust solutions.
• Contribute to cloud adoption initiatives involving GCP or AWS.
• Support applications at both platform and application levels.
• Design and develop integrations with third-party systems.
• Work collaboratively in Agile Scrum teams; utilize tools like JIRA for tracking and delivery.
• Provide technical guidance and mentorship to junior developers.
• Collaborate with stakeholders across global teams with strong communication, documentation, and presentation skills.
• Use common shell commands and scripting for automation or troubleshooting.

Requirements

• 6+ years of strong technical experience with Appian Development.
• Hands-on experience with SAIL, SQL, Appian Integrations, Mule APIs, and related tools.
• Strong experience with Oracle SQL, PostgreSQL, MariaDB databases.
• Knowledge or eagerness to self-learn BPM tools like Appian.
• Experience with API development and testing.
• Experience integrating systems with GCP Cloud services.
• Knowledge of cloud technologies such as GCP / AWS (services, databases, integration patterns).
• Experience across different Java platforms.
• Familiarity with DevOps CI/CD pipelines and tools.
• Strong understanding of Agile Scrum methodology and tools like JIRA.
• Strong analytical, communication, and stakeholder management skills.
• Ability to work in a multi-cultural, global team environment.
• Ability to work independently, handle pressure, and balance multiple priorities.

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

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Essential Job Functions

• Acts as project lead in the identification and development of business solutions, execution of strategic initiatives, research, analysis and documentation.
• Leads the execution and change management of medium to large scale strategic and core operational initiatives supporting people, processes, tools, and technology.
• Supports project execution and change management of large, high-level complex operations projects.
• Collaborates with stakeholders to execute on projects and core operational initiatives that support strategy within the portfolio.
• Partners closely with cross functional teams such as Digital, Product, IT and Underwriting to create solutions supporting business objectives.
• Leads and supports change management execution activities including impact analysis, assessing change readiness and identifying key stakeholders.
• Collaborates with leadership, including executives, across the enterprise to build effective relationships in an effort to support the delivery of initiatives within the portfolio.
• Generates key insights that influence business decisions and solutions. Leads business analysis reviews and activities for business units to determine root cause analysis along with impact.
• Regularly develops and delivers presentations and communications supporting the execution of strategic initiatives and change management.
• Escalates issues affecting internal operations systems and external customers.
• Stays current on Service Operations change initiatives, and takes measures to understand and support change.
• Shares and takes action on research to drive improvements within Service Operations.
• Makes sound recommendations based on research of new technologies, techniques and tools to support the business.
• Performs other duties as assigned.

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Provides business unit (Personal Lines, Claims, Commercial Lines) finance support by partnering with the business unit in developing and executing on business strategies and tactical operations to achieve overall company goals.

Essential Job Functions

• Provide business insight to the current financial situation of the business through analysis of key financial indicators on a regular basis.
• Works closely with the business unit to determine the risks and opportunities of the current financial climate and how best to mitigate risks and capitalize on opportunities.
• Identify financial opportunities and partner with business partner to develop, plan and execute on the opportunity with metrics and deliverables.
• Conduct competitor intelligence.
• Present complex ideas and concepts to business leaders and executives.
• Implement policies and procedures.
• Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.

Requirements

Experience Requirements

External candidates should have a minimum of 6 years of prior Accounting or Finance experience including 1 year as an Accounting or Finance Supervisor and 1 year as an Accounting Manager or Supervisor. The same time-on-job requirement is preferred for internal candidates.

Education Requirements

Bachelor’s degree required in Accounting, Finance or related field. CPA, CMA, MBA, Masters or similar preferred.

English Proficiency

Minimum Required: Fluent

Software / Tool Skills

• Excel - Intermediate
• SQL/Snowflake - Intermediate
• PowerPoint - Intermediate

Benefits

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Dynamic and inclusive work culture within a globally renowned group
5. Private Health and Dental Insurance
6. Pension Plan
7. Meals tickets
8. Life Insurance

XML job scraping automation by YubHub

This role will be part of the Enterprise Observability team that provides observability solutions to teams across the company in the form of a shared service.

Key Responsibilities

• Manage and evolve the enterprise observability platform, with a focus on operational excellence and best practices.
• Provide platform stewardship, optimization, and strategic enablement.
• Work closely with Site Reliability Engineers (SREs) and automation engineers to enhance issue detection, drive intelligent alerting, and enable automated remediation across a large and complex enterprise environment.
• Manage our unified observability platform, and work with individual application and infrastructure teams to ensure their observability needs are met. This includes instrumentation, configuration, alert creation, coaching, and ongoing improvements.

Requirements

• 3-5 years of experience as an Observability Engineer, Monitoring Engineer, Observability platform administrator, Dynatrace administrator or similar
• Full English Fluency
• BS in Computer Science or similar
• Experience in working in Complex environment in engineering or administration in a multinational environment from any industry.

Technical & Business Skills

• Platform Administration – Advanced
• Monitoring and Observability – Intermediate
• Communication, stakeholder management, Advance
• Technical Writing
• Implementation Experience Automation / Scripting - Intermediate
• Coding capacity - Desirable
• Process Improvement – Intermediate
• Dynatrace - Entry Level (1-3 Years) Desirable or others similar (AppDynamics, Splunk, New Relic, Solarwinds, Datadog)
• Office Suite - Intermediate (4-6 Years)
• Cloud Platforms (AWS/Azure/GCP) - Intermediate (4-6 Years) Working knowledge

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

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What to expect on your journey with us:

• A solid and innovative company with a strong market presence
• A dynamic, diverse, and multicultural work environment
• Leaders with deep market knowledge and strategic vision
• Continuous learning and development

Objective: Designs and develops Data/Domain IT architecture (integrated process, applications, data and technology) solutions to business problems in alignment with the Enterprise Architecture direction and standards.

Key Responsibilities:

• Utilizes in-depth conceptual and practical knowledge in Domain Architecture and basic knowledge of related job disciplines to perform complex technical planning, architecture development and modification of specifications for Domain solution delivery.
• Solves complex problems and partners effectively to execute broad, continuous Domain level architecture improvement roadmaps that impacts the organization.
• Works independently, receives minimal guidance and direction to solve for and influence Enterprise and System architecture through Domain level knowledge.
• Reviews high level design to ensure alignment to Solution Architecture.
• May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives.
• Mentor developers and create reference implementations/frameworks.
• Partners with System Architects to elaborate capabilities and features.
• Delivers single domain architecture solutions and executes continuous domain level architecture improvement roadmap. Actively supports design and steering of a continuous delivery pipeline.

Requirements:

• Over 6 years of experience as a senior domain architect for Data domains
• Advanced English Level
• Masters' degree (PLUS)
• Insurance Experience (PLUS) Financial Services (PLUS)

Technical & Business Skills:

• ETL/ELT Tools (Informatica, DBT) - Advanced (7+ Years)
• Data Architecture / Data Modeling – Advanced (MUST)
• Data Warehouse – Advanced (MUST)
• Cloud Data Platforms - Advanced
• Data Integration Tools – Advanced
• Snowflake or Databricks - Intermediate (4-6 Years) MUST
• Any Cloud - Intermediate (4-6 Years)
• Power BI or Tableau - Intermediate (4-6 Years)
• Data Science tools (Sagemaker, Databricks) - Intermediate (4-6 Years)
• Data Lakehouse – Intermediate (MUST)

• Data Governance - Intermediate
• AI/ML - Entry Level (PLUS)
• Master Data Management - Intermediate
• Operational Data Management - Intermediate

Benefits:

This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Flexible work arrangements (remote and/or office-based).
• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
• Private Health Insurance.
• Paid Time Off.
• Training & Development opportunities in partnership with renowned companies.

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Key responsibilities include:

• Code instructions for computer programs/objects/components in multiple applications
• Configure packaged software
• Provide expertise in the solution design and functionality of business applications
• Review and validate application technical design of team members to ensure alignment with business needs and best practice architecture principles
• Analyze and evaluate existing manual and computerized systems/procedures to improve efficiency
• Research and develop techniques for automation
• Document and implement programs according to installation standards and conventions
• Analyze and make recommendations on the need for system backup, security, restart/recovery, balance controls and recommend approaches for meeting such needs
• Identify complex errors that occur in application testing and analyzing results to trouble shoot and execute root cause analysis

The ideal candidate will have a minimum of 4-8 years of work experience and be certified in Guidewire. A Bachelor's degree in Computer Science or equivalent is required. Preferred skills include Java, J2EE, COBOL, DB2, SQL Server, Oracle, Guidewire policy center 9.0.5 and 10 development, and GOSU language.

Benefits include a competitive compensation and benefits package, comprehensive benefits, career development and training opportunities, flexible work arrangements, and a dynamic and inclusive work culture.

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Key Responsibilities

• Provide technical feasibility using a range of coding methods and adhere to coding standards to ensure consistent style and format.
• Ensure systems are high in code and component quality and are easily modified to support future requirements.
• Perform broad and detailed impact assessments relating people, processes and/or technology, and estimate user stories using relative sizing of story points.
• Identify and raise issues and risks with functional design, and partner with the Product Owner to confirm code and acceptance tests reflect the desired functionality.
• Participate in key ceremonies to drive execution, improve flow and ensure transparency, and provide limited guidance to junior team members when needed.

Requirements

• At least 5 years of experience in a similar role
• BS in Computer Science or similar
• Full English Fluency

Technical Experience

• Experience in Full stack development including Java/J2EE and front-end technologies like Angular, Java Script, CSS, HTML
• Experience working with Java frameworks like Spring, SpringBoot and Hibernate
• Proficient in Angular concepts and libraries like State Management, Redux framework, RxJS, NgRx, Angular Material
• SQL - Intermediate (2- 3 Years)

Benefits

This position comes with a competitive compensation and benefits package, including a comprehensive benefits package, career development and training opportunities, flexible work arrangements, and a dynamic and inclusive work culture within a globally renowned group.

XML job scraping automation by YubHub

Our client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). This senior-level role focuses on overseeing the design, development, and testing phases of high-impact business applications.

You will play a critical part in understanding customer business processes after thoroughly engaging with stakeholders, ensuring that technical designs align with business objectives, and enhancing application support. Furthermore, you will lead quality assurance efforts, providing invaluable insights through impact analysis of changes across various system components, with a focus on maintaining a holistic view of the application ecosystem.

Key Responsibilities:

• Design, develop, and implement enhancements to the Guidewire PolicyCenter application.
• Collaborate with SME/Architects/Product Owners to translate requirements into Technical / Integration Design Document (IDD).
• Write clean, efficient, and maintainable code using Gosu and Java.
• Perform Unit testing, integration testing and production shakeout validation to ensure quality and functionality.
• Troubleshoot and resolve issues and provide ongoing support.

Participate in code reviews to maintain code quality and share knowledge with team members.

Requirements

Minimum Required: 4-6 yrs

English Proficiency : Intermediate

Other Critical Skills

Java - Advanced

Guidewire Policycenter - Intermediate

Problem Solving - Advanced

Personal Lines Domain - Intermediate

Software / Tool Skills

Guidewire Policycenter - Intermediate (4-6 Years)

Guidewire Portal - Entry Level (1-3 Years)

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

We are seeking a highly skilled FBS Production Support Analyst to join our team. As a key member of our organisation, you will be responsible for providing expert support to our customers, ensuring that their business applications are running smoothly and efficiently.

Essential Job Functions

• Provides expertise in the design and functionality of business applications.
• Understands customers' business processes and products and how best they can be supported by the application systems.
• Reviews and validates the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements.
• Performs quality review checks on project deliverables.
• Validates suppliers estimates.
• Performs impact analysis of application changes across various components, holding an end-to-end view of the system.
• Estimates Rough Order of Magnitude for the level of effort/cost of new application functionality
• Specifies/recommends integration and parallel testing criteria
• Supports the implementation activities, troubleshooting system environmental issues, as required.
• Acts as liaison between Business and IT, as assigned Supports users in building Business Case, including cost/benefit analysis, risk assessment, project scope, and development of a high-level plan.

Requirements

• 4 years of experience in application development/testing or business/system analysis role or 2 years as an Application SME Level I/Application Operations (production support).
• High school diploma or equivalent required. Bachelor's degree preferred or equivalent, relevant experience.
• High intermediate/Advanced English skills.

Software/Tool Skills

• Dialogflow CX or Node.js experience - Must to have
• Node.js
• SQL
• JAVA
• Service Now, Dynatrace or Rally
• Guidewire Claim Center- Good to have

Other Critical Skills

• Application architecture
• Integration
• REST web services
• Communication and leadership

Experience

• Minimum: 1-3 years in relevant fields
• Preferred: 4-6 years

Education

• Minimum: Bachelor's Degree in a relevant field.

Language

• Fluent in English

Benefits

This position comes with a competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group €22.5 billion in revenues in 2023.

XML job scraping automation by YubHub

You will design and implement robust and scalable Angular and Java applications. Participate in all phases of the software development lifecycle including requirements analysis, design, coding, testing, and deployment. Perform code reviews and provide constructive feedback to peers to ensure code quality. Troubleshoot and resolve system issues in production and non-production environments. Collaborate with business analysts and stakeholders to gather and document requirements. Stay updated with the latest Angular and Java technologies and framework trends, advocating for their adoption where beneficial.

Skills and Capabilites

Other Critical Skills

• RESTful and SOAP web services - Advanced
• Microservice architecture - Advanced

Software / Tool Skills

• Java springboot - Advanced (7+ Years)
• Angular - Advanced (7+ Years)

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub

The team is responsible for architecting and maintaining scalable MarTech solutions, with a focus on data integration, customer journey orchestration, and marketing automation. This team operates within the Data, Tech, and Operations tower of the Direct BU.

The Marketing Automation & Integration Engineer centers on the implementation and optimization of a MarTech data flow pattern involving Snowflake, Segment, Braze, and other SaaS platforms. Key responsibilities include:

• Design and maintain data pipelines between Snowflake, Segment CDP, Braze, and additional platforms
• Implement real-time and batch data ingestion strategies
• Manage customer event tracking and identity resolution within Segment
• Orchestrate personalized marketing campaigns in Braze using dynamic segmentation and behavioral triggers
• Ensure data integrity and feedback loops from Braze back into Snowflake via Segment
• Automate data transformations and enrichment using scripting languages
• Monitor system performance and troubleshoot integration issues across platforms

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

XML job scraping automation by YubHub

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

This role develops, manages and maintains Client Group SLAs with our IT vendors. It assembles the MSLA components into appropriate customer facing services. Also produces regular reports to assess actual performance /availability of IT services against SLAs and reviews performance with key contacts.

Responsibilities

Develops and maintains customer facing SLAs regarding IT Services, working with various entities (Finance, Supplier, Business), as required

Understands charging principles and explains detailed costs to the business throughput measures, produces reports to assess actual performance and availability of services against SLAs, and reviews results with key contacts

Ensures the local SLA is kept up to date to meet changing requirements, understands the customer impact of new developments, and engages appropriate suppliers to meet the business needs; Conducts surveys, analyses customer satisfaction results, and initiates appropriate improvement programs

Understands any business variation in operational demand and engages appropriate suppliers to meet business needs

Engages with Program Managers to understand the customer impact of new developments and makes changes to SLAs as appropriate Produces the Service Agreements between legal entities, working with Finance, Legal and suppliers

Explains detailed charges/costs to the business and understands charging principles Understands and implements business throughput measures Mentors/coaches lower-level staff

Requirements

4-6 years of experience in a similar role

BS in Computer Science or similar

Previous experience in Finance / Insurance / Healthcare / or Regulated industries (PLUS)

Full English Fluency

Experience in the IT Vendor in IT Role Area

Internal Expense Report systems

Soft Skills

Planning and attention to detail

Negotiation & Communication

Influence and driving conversation

Technical Experience

Quickbase (Desirable)

Power Apps (Desirable)

MS Office

Service Now (Desirable)

Power BI (Desirable)

Benefits

This position comes with a competitive compensation and benefits package.

A competitive salary and performance-based bonuses.

Comprehensive benefits package.

Flexible work arrangements (remote and/or office-based).

You will also enjoy a dynamic and inclusive work culture within a globally renowned group.

Private Health Insurance.

Paid Time Off.

Training & Development opportunities in partnership with renowned companies.

XML job scraping automation by YubHub

As part of the Decision Science team, this role is central to connecting marketing performance with business outcomes. You'll transform data into actionable insights that guide strategic decisions across online and call center channels.

What You'll Do

• Analyze marketing performance across channels and connect spend to customer value.
• Build and maintain dashboards and data models that accurately reflect marketing KPIs.
• Conduct deep-dive analyses to uncover drivers of performance and identify optimization opportunities.
• Collaborate with stakeholders from Marketing, Product, Finance, and Channel teams to support data-driven decision-making.
• Support broader Decision Science initiatives with analytical expertise.
• Translate complex data insights into clear, actionable recommendations for technical and non-technical audiences.
• Work with SQL dashboards and existing datasets to uncover patterns and solve business challenges.

Requirements

• Strong analytical mindset with demonstrated problem-solving skills.
• Excellent verbal communication and listening skills; basic storytelling ability.
• Experience in marketing analysis and campaign performance evaluation.
• Familiarity with marketing KPIs and conversion funnel optimization.
• Proficient in SQL and data wrangling techniques.
• Conceptual understanding of statistical and machine learning methods.
• Experience with data visualization tools (e.g., Tableau, Power BI).
• Technical aptitude with tools such as Python, R, Snowflake.
• Comfortable working in fast-paced environments and adapting to new technologies.

Benefits

This position comes with a competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

XML job scraping automation by YubHub

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:

• A solid and innovative company with a strong market presence
• A dynamic, diverse, and multicultural work environment
• Leaders with deep market knowledge and strategic vision
• Continuous learning and development

Team Function

The Direct modeling team is focused on creating models to guide enterprise marketing decision that will help to promote brand awareness as well as boost sales through direct channel.

Role Description:

This position plays a crucial role in the data ecosystem by iteratively transforming raw data into structured, high-quality datasets that are ready for analysis in partnership with data/decision scientists. The role primarily focuses on moderately complex business problems while receiving limited coaching and guidance from data leadership. The role combines the technical skills of a data engineer, the analytical mindset of a data analyst, and strong business acumen to ensure data is not only collected and stored efficiently but also made accessible and insightful for end users. In partnership with data/decision scientists, the position is responsible for end-to-end data workflow including data ingestion, transformation, modeling, and validation to enable data-driven decision-making across the organization. This position requires deep understanding of data engineering, business processes, and analytics principles as well as a proactive approach to solving complex data challenges.

Essential Job Functions:

1) Data infrastructure development: Pipeline Design and Development; Architects and builds scalable data pipelines using modern ETL (Extract, Load, Transform) tools and frameworks such as dbt (Data Build Tool), Apache Airflow, or similar. Automates data ingestion processes from various sources including databases, APIs, and third party services. Data Storage and Management - Designs and implements data warehousing solutions using platforms like Snowflake, Redshift, or BigQuery. Optimizes storage solutions for performance, cost efficiency, and scalability.

2) Data modeling and transformation: Data Modeling - Develops and maintains logical and physical data models to support business analytics. Creates and manages dimensional models, star/snowflake schemas, and other data structures. Data Transformation - Transforms raw data into clean, organized, and analytics-ready datasets using SQL, Python, or other relevant languages. Implements data transformation workflows to handle data cleansing, normalization, and enrichment. Data Quality Assurance - Conducts data validation and consistency checks to ensure the accuracy and reliability of data. Implements data quality monitoring and alerting mechanisms.

3) Collaboration and stakeholder management: Cross-Functional Collaboration - Works closely with data analysts, data scientists, and business stakeholders to gather requirements and understand their data needs. Acts as a liaison between technical teams and business units to translate business requirements into technical specifications. Technical Communication - Clearly communicates complex technical concepts and data insights to non-technical stakeholders. Provides training and support to team members on data tools, best practices, and methodologies.

Requirements

• Over 4 years of experience in data development and analytics engineering using Python, SQL, DBT and Snowflake.
• Bachelor’s degree in Computer Science, Data Science, Engineering or other Math or Technology related degrees.
• Fluency in English

Software / Tools

• SQL (must have)
• Python (must have)
• Snowflake (must have)
• DBT (must have)

Other Critical Skills

• Data Transformation
• Data Quality Assurance
• Pipeline Design and Development
• Technical Communication
• Independent work
• Orientation to detail

Benefits

This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Flexible work arrangements (remote and/or office-based).
• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
• Private Health Insurance.
• Paid Time Off.
• Training & Development opportunities in partnership with renowned companies.

XML job scraping automation by YubHub

This role will function as a Business Transformation Director, leading the strategic narrative of the initiative and scope throughout the lifetime of the project. The ideal candidate will have experience and skills in building and maintaining collaborative relationships with key project stakeholders, acting as liaison between business and IT, and collaborating with all stakeholders to promote value streams and break down silos to ensure the right business outcomes.

Responsibilities:

• Builds and maintains collaborative relationships with key project stakeholders.
• Acts as liaison between business and IT.
• Collaborates with all stakeholders, including risk, compliance, HR, claims, operations, and other lines of business to promote value streams and break down silos to ensure the right business outcomes.
• Anticipates organizational needs and partners with business leaders to develop solutions.
• Challenges leaders across business units in their assumptions about processes and scope to secure desired outcome.
• Performs impact analysis of application changes across various components, holding an end-to-end view of the system.
• Understands customers’ objectives, processes, and products in order to make educated recommendations.
• Leads users in building a business case including cost, benefit analysis, risk assessment, and development of a high-level plan.
• Communicates to project stakeholders how functional design may impact downstream data sources as well as change management efforts.
• Oversees and leads business requirement gathering and analysis through business modeling.
• Leads the strategic narrative of the initiative and scope throughout the lifetime of the project.
• Coordinate across business leaders to create executive presentations to secure steer, approval, and awareness.
• Accelerates cross-functional approach on gathering detailed business requirements by leading workshops with stakeholders and project managers.
• Identifies interconnectivity between projects and their inputs and manages the stakeholders to optimize outputs.
• Performs quality review checks on project deliverables.
• Leads the business requirements and the Strategy Execution Team (SET) best practices syndication across the organization.

Requirements:

• Bachelor's degree preferred.
• Insurance experience required, including Claims operations and Project Management experience.
• Extensive exposure to the Claims systems, processes and procedures.
• Project Management Professional (PMP) preferred.
• SAFE/Agile Certification preferred.

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

XML job scraping automation by YubHub

Prepare complex financial reports and analysis for business unit management personnel at all levels. Provide other finance support and special projects as required. Train financial analyst and work closely with Accounting Manager – Finance in developing reports and models to improve the business operations.

Essential Job Functions

• Prepare monthly budget variance analysis and forecasting reports and provide recommendations.
• Prepare monthly key performance indicator metrics reports and provide analysis on trends and drivers.
• Develop financial and business models to provide the business additional insight to make decisions on improving the business.
• Prepare and review special projects and initiatives to provide critical feedback to business partners.
• Perform consolidation and analysis on annual strategic and financial planning.
• Prepare ad hoc reports, analysis and conduct special projects as necessary.
• Analyze underlying business factors that drive expenses within the department.
• Provide critical feedback on capital appropriation proposals.
• Conduct financial review of vendors and review Capital Appropriation Proposals.
• Lead process improvement projects.
• Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.

Benefits

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health and Dental Insurance
7. Pension Plan
8. Meals tickets
9. Life Insurance

XML job scraping automation by YubHub

Key Responsibilities

• Build data-driven lifecycle programs that improve onboarding, engagement, renewal, and cross-sell performance
• Lead campaign planning across digital, email, content, and partner channels with a focus on measurable outcomes
• Collaborate with agency partners to strengthen brand presence, optimize messaging, and improve funnel performance
• Analyze conversion metrics, retention trends, and customer behavior to identify opportunities for optimisation
• Oversee segmentation, targeting, and personalisation strategies to improve marketing efficiency
• Liaison for other new technology projects such as Guidewire and Salesforce innovations
• Leads all operational aspects, content delivery, communications, and strategy for Agent Dashboard and Web content design shop for all new field-facing initiatives such as Agency Vision, Smart Office, Leadership 411, Agent Promotions, FFR
• Develops ROI and coordinates strategies to implement new technologies within the Zone/Territory structure as well as test piloting new technology for Agents and District Managers

Requirements

• 7-9 years of experience in a Marketing/Sales Position focused on Conversion and Retention
• Insurance Experience in P&C (Very desirable) and Life (Very Desirable)
• Open Experience in the Financial Industry, E-commerce
• Full English Fluency

Technical & Business Skills

• Email marketing, lifecycle marketing, marketing automation in all channels
• Data Driven Performance & Optimisation - Advanced
• Data Analytics - Advanced
• Lead Funnel Analytics - Advanced
• Relationship Management – Advanced
• Process Design - Advanced (7+ Years)
• Sales tech & automation mastery - Advanced (7+ Years)
• Demonstrated collaboration, relationship building, and influencing skills.

Benefits

This position comes with a competitive compensation and benefits package, including a competitive salary and performance-based bonuses, comprehensive benefits package, flexible work arrangements, private health insurance, paid time off, and training & development opportunities in partnership with renowned companies.

XML job scraping automation by YubHub

You'll manage the full lifecycle of agent relationships, from onboarding and contracting to offboarding and ongoing maintenance, ensuring accuracy, compliance, and a seamless experience for both internal and external stakeholders. If you're detail-oriented, customer-focused, and eager to contribute to process improvements, this is a great opportunity to grow your career in a collaborative and impactful team.

Key Responsibilities

• Process requests of varying complexity related to agent contracts, commission schedules, licenses, appointments, product authority, system access, and terminations.
• Prioritize work items from queues based on service level agreements.
• Ensure compliance with internal procedures and regulatory standards.
• Communicate effectively with stakeholders to gather missing information and resolve issues.
• Update internal systems to reflect work activity and customer interactions.
• Support large account and network requests, including direct contact and meetings with accounts.
• Recommend and help implement process and system improvements to enhance efficiency and customer experience.
• Identify and report system defects; support testing of transactions as assigned.
• Handle inbound calls and provide high-quality service across channels.
• Meet department standards for service quality, volume, and efficiency.

Requirements

• 2–3 years of service-related experience.
• Strong customer service and problem-solving skills.
• Excellent verbal and written communication skills.
• Self-motivated and detail-oriented.
• Proficiency in Power BI, Excel, Microsoft Office Suite, and ACE system.
• Ability to work independently and collaboratively in a fast-paced environment.
• Commitment to continuous improvement and learning.

Benefits

This position comes with a competitive compensation and benefits package, including a comprehensive benefits package, career development and training opportunities, flexible work arrangements, and a dynamic and inclusive work culture.

XML job scraping automation by YubHub

As a FBS Senior Operations Analyst at Capgemini, you will play a key role in driving the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.

Role Description

This role operates at the intersection of digital operations, customer experience, and AI-powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance.

Key Responsibilities

• Oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements.
• Define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digital performance across various digital channels.
• Drive real-time customer and agent experience tracking, identify friction points, and lead UX improvement initiatives backed by data analysis and user feedback.
• Manage critical defects and high-priority escalations by coordinating with stakeholder teams to ensure rapid and accurate resolution.
• Build and maintain real-time dashboards to surface trends, generate insights, and inform leadership decisions; leverage tools such as Qualtrics, Mixpanel, and Fullstory etc.
• Use customer and partner research to strengthen analytical capabilities, identify market trends, and recommend customer experience enhancements.
• Partner with data science, analytics, and engineering teams to embed AI-driven insights into digital operations, enabling proactive issue detection and resolution.
• Apply AI-based predictive models to forecast demand, detect patterns, and inform operational and resource planning.
• Evaluate and operationalize AI copilots, GenAI assistants, and automation tools to streamline agent workflows and improve customer self-service.
• Promote responsible AI through governance, transparency, bias monitoring, explainability, and data privacy practices.
• Lead GenAI-powered experiments that include personalized content, conversational experiences, and journey-level optimizations.
• Support AI-driven journey analytics using NLP, clustering, sentiment analysis, and behavioral modeling to improve customer understanding.

Experience & Education Requirements

• Overall experience > 6-8 years, 4+ years’ experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change. 4+ years of combined experience required in analytics, performance reporting, and/or process improvement.
• Advanced project and process management experience. Agile preferred.
• Bachelor's degree preferred in Technology, Mathematics, Statistics, Business, or related field.
• Master’s degree preferred in Management, Analytics, Artificial Intelligence.
• Experience working with AI/ML-driven platforms or analytics tools (e.g., customer behavioral modeling, NLP pipelines, predictive analytics).
• Background or coursework in AI, machine learning, data science, or human-centered AI preferred.
• Demonstrated ability to translate technical AI concepts into business language for non-technical stakeholders.
• Availability to work in PST time zone.

Other Critical Skills

• Familiarity with GenAI tools, conversational AI platforms, and AI-assisted productivity solutions.
• Ability to interpret outputs from models using techniques such as anomaly detection, clustering, and predictive scoring.
• Strong understanding of AI ethics, governance, and responsible AI frameworks.
• Comfortable working in environments where AI-driven decision automation informs prioritization and operational strategies.
• Possesses strong technical aptitude. Intermediate knowledge in using analytic tools such as Tableau and Microsoft Excel. Proficient in Microsoft Office including MS Word, Excel, Outlook, PowerPoint.
• Strong verbal communication and listening skills. Strong business acumen, with effective written and verbal communication skills.
• Ability to communicate, influence, and deliver with cross-functional teams and enterprise stakeholders. Ability to manage multiple projects with tight deadlines effectively with cross functional teams.

Software / Tool Skills

• Experience with AI/ML or data intelligence platforms (e.g., Azure ML, AWS SageMaker, Google Vertex AI—basic exposure acceptable).
• Hands-on familiarity with GenAI copilots, prompt engineering concepts, or LLM-based experience analysis tools.
• Experience interpreting insights from NLP, AI-powered text analytics, or conversational AI systems.
• Hands on experience with user Feedback/Data analysis tools – Qualtrics, Fullstory, Mixpanel etc.
• Good proficiency or practical experience of A/B Testing tools.
• Agile tools such as Jira, Rally etc.
• Understanding of Contact center and CMS tools.
• Excel - Intermediate/Advanced. Proficiency in Microsoft 365
• Power BI (Highly Preferred)

Requirements

• Optimization Testing (A/B Testing)
• Multivariate testing
• Personalization
• Digital Workflow optimization
• Stakeholder collaboration

Benefits

• Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

XML job scraping automation by YubHub