As a key member of our Member Experience Team, you'll actively conduct outreach via phone, text, and email daily, successfully complete over 100 outbound calls a day, enroll 25% or more of all connected leads, and maintain a 92% or higher customer satisfaction score.

The most important skills for the role are:

• 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach
• Effective communication: empathetic and active listener for our future and existing members
• Customer Service Tools: experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot)
• Organization & Attention to Detail: ability to prioritize and handle a high volume of work while maintaining quality interactions
• Critical Thinker: demonstrated ability to quickly and proficiently understand and absorb new information

In addition to the above, it would be great if you also had experience in a role that had direct daily interactions with older adults.

At Bold, we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work. In that spirit, we deliberately hire people from all walks of life , including, but not limited to, race, gender identity, sexual orientation and disability status.

Compensation: We're committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $20.00-$22.00/hour in addition to an annual bonus.

XML job scraping automation by YubHub

As a key member of our Member Experience Team, you will:

Actively conduct outreach via phone, text, and email daily, along with answering inbound tickets. Successfully complete assigned tickets each day. Maintain an >80% phone answer rate per week. Act as a 'hub' for all inbound questions regarding Bold and our offerings to people. Maintain 92% or higher customer satisfaction score. Act as the voice between both customer and Bold.

The most important skills for the role are:

1-3 years of experience as a customer support representative. Effective communication: Empathetic and active listener for our future and existing members. Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot). Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions. Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information. Able to 'connect the dots' so previous experiences can be applied in new contexts. Ability to move quickly and efficiently using several programs to solve member issues.

In addition to the above, it would be great if you also had:

Experience in a role that had direct daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient advocate/coordinator, or a member facing role within a digital health startup).

We know people from historically underrepresented communities are less likely to apply if they don't meet all of the above criteria. Please apply anyway! We want people who are fast learners, eager to take on new challenges and will help us build a best in class company that will change what it means to age.

At Bold we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work. In that spirit, we deliberately hire people from all walks of life , including, but not limited to, race, gender identity, sexual orientation and disability status.

If you're motivated by our mission and eager to contribute to our team and culture, we'd love to hear from you.

Compensation: We're committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $24.00-$26.00/hour in addition to an annual bonus. The exact salary will depend on the relevant and transferable experience you bring to the role.

XML job scraping automation by YubHub

Key Responsibilities:

Executive Assistant: Proactively manage scheduling for executive leadership, anticipating conflicts and proposing solutions Coordinate complex calendars across internal and external stakeholders Handle travel planning end-to-end (flights, hotels) Conduct research and synthesize information into clear recommendations Serve as a trusted point of contact for sensitive or time-critical matters Maintain high discretion when handling sensitive scheduling, people topics, vendor issues, and internal information

Office Manager: Own day-to-day operations of the Los Angeles office, ensuring it runs smoothly without oversight Manage office food, supplies, and services; proactively restock and resolve issues Plan and execute office events (weekly lunches, happy hours, onsite meetings) Coordinate gifts and recognition (birthdays, anniversaries, holidays) with attention to detail and timing Manage incoming mail and deliveries, including weekly mail pickup in Beverly Hills Support office expansions, moves, or build-outs as needed Maintain basic office SOPs Communicate decisions, status updates, and tradeoffs clearly

What We’re Looking For: 2+ years experience as an Executive Assistant, Office Manager, or similar operations role Exceptionally strong attention to detail Proven ability to work independently and problem-solve without step-by-step instructions Excellent written and verbal communication Comfortable tracking and reporting monthly office spend, managing invoices/receipts, and keeping things organized for finance Strong judgment and comfort making decisions Ability to manage multiple priorities simultaneously Los Angeles-based and available for regular in-office work

Nice to Have: 1+ years experience in hospitality or event coordination/planning Computer troubleshooting skills (Wi-Fi resets, AV systems, basic tech support) Familiarity with AI applications (ChatGPT, Gemini, Claude)

Compensation: We’re committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $62,500 to $65,000 annually. The exact salary will depend on the amount of relevant and transferable experience you bring to the role.

Benefits: Comprehensive health, dental, and vision insurance 12 weeks of paid parental leave after 1 year of employment (6 weeks of paid parental leave otherwise) Company-sponsored life insurance Unlimited PTO 401(K) after 6 months of employment Monthly fitness stipend One-time stipend for home office setup

XML job scraping automation by YubHub

This is a remote role requiring a commitment of 20+ hours per week. As a Nurse Practitioner, you'll deliver high-quality telehealth care focused on prevention, chronic disease management, and lifestyle interventions (e.g. nutrition, movement, sleep, stress) to older adults (65+).

Key responsibilities include:

• Providing feedback on the development of clinical protocols, documentation standards, and scalable workflows.
• Using EMR for documenting patient information and communicating to other health care providers.
• Partnering with care coordinators, health coaches, and other clinicians to develop personalized care plans.

Required qualifications include:

• Active and unrestricted NP licenses in CA, TX, and/or PA.
• 5+ years of clinical experience.
• 2+ years experience in telehealth with high proficiency with EMRs & communication tools.
• Strong foundation in preventive and lifestyle-focused care including management of weight, hypertension, diabetes.
• Excellent communication skills and empathy-driven clinical approach.
• Comfortable working independently in a fast-paced startup environment.

XML job scraping automation by YubHub

Key Outcomes:

• Deliver high-quality telehealth care focused on prevention, chronic disease management, and lifestyle interventions (e.g. nutrition, movement, sleep) to older adults (65+).
• Provide feedback on the development of clinical protocols, documentation standards, and scalable workflows.
• Use EMR for documenting patient information and communicating to other health care providers.
• Partner with care coordinators, health coaches, and other clinicians to develop personalized care plans.

Required Qualifications:

• MD/DO in Internal Medicine, Family Medicine, Geriatrics, or Lifestyle Medicine.
• Active and unrestricted medical licenses in CA, TX, and/or PA.
• 5+ years of clinical experience.
• 2+ years experience in telehealth with high proficiency with EMRs & communication tools.
• Strong foundation in preventive and lifestyle-focused care including management of weight, hypertension, diabetes.
• Excellent communication skills and empathy-driven clinical approach.
• Comfortable working independently in a fast-paced startup environment,you thrive in ambiguity and enjoy building systems and processes from the ground up.

Why You'll Love Working With Us:

• 100% remote work.
• Be part of a mission-driven healthcare business passionate about transforming care for older adults.
• Work alongside a tight knit clinical team to help build the clinic and shape the future of lifestyle oriented virtual care.
• We'll provide all the technical support you need for smooth, efficient telehealth consultations.

Benefits:

• Comprehensive health, dental, and vision insurance
• 12 weeks of paid parental leave after 1 year of employment (6 weeks of paid parental leave otherwise)
• Company-sponsored life insurance
• Unlimited PTO
• 401(K) after 6 months of employment
• Monthly fitness stipend
• One-time stipend for home office setup

Compensation:

We're committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $200-220k/year. The exact salary will depend on the amount of relevant and transferable experience you bring to the role. You will also receive meaningful equity in the form of a stock option grant. Bold will also pay for licenses to expand to other states and cover medical malpractice and insurance costs.

XML job scraping automation by YubHub