When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We're building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day.

As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

ROLE OVERVIEW

Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Managers work with our customers, from small Biotech startups to the largest BioPharmas in the world to develop a deep understanding of their R&D Processes, and roll out solutions that transform how their research teams work together.

To be successful in this role, you will leverage your scientific background, project management skills, and product expertise to drive successful implementations of the Benchling platform. You will work hand in hand with the research scientists at our customers, and teams throughout Benchling to implement our solutions, and ensure our customers are successful.

Implementation Managers lead all aspects of customer rollouts from requirements analysis and solution design, to configurations, testing, training, and onboarding users onto the system.

RESPONSIBILITIES

• Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
• Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
• Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
• Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
• Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
• Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
• Understand and document customer pain points, advocate for them internally to influence product changes.
• Develop and optimize enterprise training programs including written and video collateral.
• Identify and work with sales on opportunities for account expansion post go-live.

QUALIFICATIONS

• Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field. Advanced degrees preferred.
• At least 2 years of experience in a lab or research setting. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
• Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
• Self-starter with the ability to be successful in a startup environment.
• Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
• Ability to travel up to 25% based on customer and project needs.

Bonus if you have:

• Experience using Benchling, especially if you’ve been a Benchling administrator.
• Software Implementation experience, preferably with a SaaS software company.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Job Data by YubHub.

Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma. We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day.

As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

WHY THIS ROLE, WHY NOW R&D leaders trust people who have done the science. More than half of the world's top 50 biopharma companies already use Benchling, and many of the most important are in Europe. Our ambition is 10x faster science, from idea to first dose. With Science Foundries, launched at Benchtalk 2026, agents and scientists run entire R&D workflows together, so a three-person team can have the productive capacity of thirty.

In a senior R&D role, you can change how one organisation does science. As our Field CSO, you'll take one question to R&D organisations across EMEA: how do we get from idea to first dose 10x faster?

ROLE OVERVIEW You'll lead our EMEA R&D Solution Consulting organisation: a team of 12, with two first-line leaders covering our Enterprise and Strategic segments, plus occasional support for APAC deals. You'll be the scientific counterpart to our General Manager, EMEA, and work alongside our Field CTO. They lead on IT, data science and architecture; you lead on the scientists and how their work changes.

RESPONSIBILITIES

• Be the scientific voice in the room. Brief the GM and account teams before key meetings, then join them as a peer to the CSOs and Heads of R&D across the table. Act as senior sponsor on our largest EMEA opportunities, and use account-team introductions to open new R&D relationships.
• Lead the 10x conversation. Turn Benchling's vision, from AI agents to Science Foundries, into a credible plan R&D leaders can act on, including how their scientists move onto Benchling and what changes in the lab.
• Lead and develop two first-line leaders and their team of 10. Provide in-region leadership continuity, set the scientific bar for every customer engagement, and build a succession plan as the team grows.
• Shape EMEA strategy and the roadmap. Decide with sales leadership where to focus the team's expertise, and bring patterns from the field back to Product, Marketing and global Solution Consulting.

HOW WE'LL MEASURE SUCCESS This is a commercial role with a scientific core. We'll look at EMEA revenue growth and influenced pipeline, technical win rate, forecast accuracy on the technical side of deals, regional ownership of our largest R&D relationships, and the strength of your leadership bench.

QUALIFICATIONS

• Substantial hands-on R&D experience in biotech or pharma, with a PhD or equivalent scientific depth. You've run experiments, led programmes and know how large R&D organisations make decisions and adopt change.
• A record of driving change, from adopting new technologies to rethinking how your teams work, and clear views on how AI will change R&D.
• Experience leading through other managers, and executive presence with VPs, Heads of R&D and C-level leaders.
• Commercial ambition and a growth mindset. We'll teach you how software is sold. We can't teach how a large R&D organisation works from the inside, and that's what you bring.
• Readiness for a field role: frequent on-site time with the largest pharma and biotech companies across EMEA, plus US travel three to four times a year for team offsites and our global sales kickoff.
• Fluency in English; German or French is a plus.

NICE TO HAVE

• Experience with Benchling or a comparable R&D platform (ELN, LIMS or R&D data platform), including leading its evaluation or rollout
• Customer-facing scientific, internal consulting, or CRO/CDMO programme leadership roles
• Presales or solution consulting experience

HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Job Data by YubHub.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We're building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day.

As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

WHY THIS ROLE, WHY NOW R&D leaders trust people who have done the science. More than half of the world's top 50 biopharma companies already use Benchling, and many of the most important are in Europe. Our ambition is 10x faster science, from idea to first dose. With Science Foundries, launched at Benchtalk 2026, agents and scientists run entire R&D workflows together, so a three-person team can have the productive capacity of thirty.

In a senior R&D role, you can change how one organisation does science. As our Field CSO, you'll take one question to R&D organisations across EMEA: how do we get from idea to first dose 10x faster?

ROLE OVERVIEW You'll lead our EMEA R&D Solution Consulting organisation: a team of 12, with two first-line leaders covering our Enterprise and Strategic segments, plus occasional support for APAC deals. You'll be the scientific counterpart to our General Manager, EMEA, and work alongside our Field CTO. They lead on IT, data science and architecture; you lead on the scientists and how their work changes.

RESPONSIBILITIES

• Be the scientific voice in the room. Brief the GM and account teams before key meetings, then join them as a peer to the CSOs and Heads of R&D across the table. Act as senior sponsor on our largest EMEA opportunities, and use account-team introductions to open new R&D relationships.
• Lead the 10x conversation. Turn Benchling's vision, from AI agents to Science Foundries, into a credible plan R&D leaders can act on, including how their scientists move onto Benchling and what changes in the lab.
• Lead and develop two first-line leaders and their team of 10. Provide in-region leadership continuity, set the scientific bar for every customer engagement, and build a succession plan as the team grows.
• Shape EMEA strategy and the roadmap. Decide with sales leadership where to focus the team's expertise, and bring patterns from the field back to Product, Marketing and global Solution Consulting.

HOW WE'LL MEASURE SUCCESS This is a commercial role with a scientific core. We'll look at EMEA revenue growth and influenced pipeline, technical win rate, forecast accuracy on the technical side of deals, regional ownership of our largest R&D relationships, and the strength of your leadership bench.

QUALIFICATIONS

• Substantial hands-on R&D experience in biotech or pharma, with a PhD or equivalent scientific depth. You've run experiments, led programmes and know how large R&D organisations make decisions and adopt change.
• A record of driving change, from adopting new technologies to rethinking how your teams work, and clear views on how AI will change R&D.
• Experience leading through other managers, and executive presence with VPs, Heads of R&D and C-level leaders.
• Commercial ambition and a growth mindset. We'll teach you how software is sold. We can't teach how a large R&D organisation works from the inside, and that's what you bring.
• Readiness for a field role: frequent on-site time with the largest pharma and biotech companies across EMEA, plus US travel three to four times a year for team offsites and our global sales kickoff.
• Fluency in English; German or French is a plus.

NICE TO HAVE

• Experience with Benchling or a comparable R&D platform (ELN, LIMS or R&D data platform), including leading its evaluation or rollout
• Customer-facing scientific, internal consulting, or CRO/CDMO programme leadership roles
• Presales or solution consulting experience

HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Job Data by YubHub.

Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day.

As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

ROLE OVERVIEW The Solution Consultant - Business Value (SCBV) ensures that Benchling’s top customers get a solution that meets their needs precisely and delivers value aligned to the customer's business priorities. Their primary focus will be to engage with customers and executives to help articulate the tangible, strategic, and financial impact that Benchling can deliver to their organizations. SCBV deliverables will ultimately drive the customer’s decision on whether or not Benchling is selected as their solution.

SCBVs will have a strong executive presence and must have prior successful executive interaction. They are particularly adept at combining an in-depth understanding of the scientific and technical challenges with a customer’s business needs to define a tailored solution and the specific benefits of adopting Benchling across the organization. Often the use cases will be new, variable, and complex, and will require creativity in developing new solutions, business cases, and ways of engaging.

SCBVs are also responsible for defining the value journey of our customers in partnership with cross functional stakeholders in sales, solutions consulting, professional services, and customer success. This encompasses both enabling teams on value frameworks as well as developing tools and reusable assets.

In addition, SCBVs stay informed about industry trends, competitive landscape, and emerging technologies.

RESPONSIBILITIES

• Drive growth in our enterprise and strategic customers by leading solution & value assessments during the sales process:
• Coordinate cross functional teams (sales, solutions consulting, product, and professional services) to execute assessments with speed and quality.
• Build a deep understanding of the customer’s business needs through meticulous discovery and creatively adapt assessment framework to meet customer’s decision process
• Create and present executive-level deliverables that capture current state analysis and future state recommendations using leading practices and bridging customer challenges to Benchling capabilities and identified value
• Maintain open, proactive communication and documentation of engagement progress, meetings, deliverables, stakeholders, and key decisions.
• Develop methodologies to quantify strategic, operational, and financial metrics for customers and use these metrics to clearly demonstrate the measurable value Benchling delivers
• Create reusable assets to drive the adoption of Benchling’s value framework in the end-to-end customer journey in partnership with cross functional stakeholders (solutions consulting, professional services, and customer success)
• Provide thought leadership about industry trends, competitive landscape, and emerging technologies. Use this knowledge to effectively position Benchling and identify opportunities for differentiation.
• Share insights and feedback from customer interactions to the product and marketing teams to help refine Benchling's offerings and messaging.

QUALIFICATIONS

• It is highly preferred that candidates have 4-7 years experience in a scientific domain - particularly biologics, industrial biotech, or early/late development.
• Ideal candidates will have a Masters or PhD in a scientific field or work experience that gives them exposure to scientific fields.
• Outstanding ability to convey value proposition and insights drawing from prior industry experience and in-depth knowledge of Benchling products and use cases
• Experience creating written deliverables that assess current state, propose a future state solution, outline the value/case for change, and a roadmap to deliver on the case for change.
• Effective at cross-functional leadership. Many subject matter experts contribute to assessments, roadmaps, architectures, and proposals and this person needs to provide leadership that sets everyone up for success.
• Strong executive presence and the ability to quickly establish credibility and trust with senior business leaders as well as internal stakeholders
• Dynamic, empathetic and flexible in communication and work styles depending on context and in multi-cultural teams and engagements
• Willingness to travel to customer sites 25-30% of the time

HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Job Data by YubHub.

As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role.

ROLE OVERVIEW Benchling believes in putting our customers at the center of everything we do. We strive to provide an exceptional experience for our customers and our users from the first touchpoint, through our implementations, and once they are live. We take pride in our world-class renewal rates, and Account Management is an essential part of this equation.

RESPONSIBILITIES

• Build and maintain productive relationships with key stakeholders across Scientific and IT functional areas including customer champions and economic buyers
• Experience managing complex customers with highly technical implementations
• Utilize customer engagement models throughout the lifetime customer journey to ensure customer satisfaction, governance, expansion opportunity in order to maximize value
• Use strong processes and systems are in place so that trends in customer contraction and churn are identified early, communicated with the appropriate audience, and appropriate follow-up action is taken
• Manage the renewal experience, identify and define client challenges or new scientific business case opportunities aligned with the customers’ objectives and vision with support from the extended Benchling team to client success and avoid contraction/churn
• Experience negotiating upwards of $100,000 in ARR for renewals and expansions in collaboration with sales to drive accurate forecasting around adoption, expansion and retention

QUALIFICATIONS

• BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or experience working in the Life Sciences field
• 2+ years of Account management, Customer Success, Renewal Management, Sales, Professional Services, or Consulting experience in a SaaS software environment with the ability to forge relationships with users, decision makers, and influential stakeholders
• 2+ years commercial experience in negotiations utilizing skills to handle contract discussions and ensure favorable outcomes for both the customer and the company
• An understanding of Life Sciences R&D processes and scientific concepts is preferred
• Demonstrated ability to immediately interface and build trust with Scientists, as well as Director & VP Level Business and IT leaders in top Biotech and Pharma companies
• Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences
• Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment
• Ability to travel 10-20% based on customer needs

Job Data by YubHub.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role.

ROLE OVERVIEW Benchling believes in putting our customers at the center of everything we do. We strive to provide an exceptional experience for our customers and our users from the first touchpoint, through our implementations, and once they are live. We take pride in our world-class renewal rates, and Account Management is an essential part of this equation.

To keep up with our rapidly expanding growth, we have a team of seasoned Account Managers with experience in Life Sciences, who can help grow the organization, develop our processes, and drive execution. Our Account Manager team works alongside our Professional Services, Product, Sales and technical teams to help our most strategic customers enhance the value of their Benchling investments.

Account Managers will engage regularly and strategize directly with our customers to ensure long term value. Alongside the client, they will develop strategies and tactics to understand the health of the client, own renewal negotiations and execution and drive expansion of success packages. Through regular engagements with the clients, Account Managers will identify clients who can benefit from a product or technical subject matter expert related to areas of improvement, and direct them to the approapriate team to drive progress on customer initiatives.

RESPONSIBILITIES

• Build and maintain productive relationships with key stakeholders across Scientific and IT functional areas including customer champions and economic buyers
• Experience managing complex customers with highly technical implementations
• Utilize customer engagement models throughout the lifetime customer journey to ensure customer satisfaction, governance, expansion opportunity in order to maximize value
• Use strong processes and systems are in place so that trends in customer contraction and churn are identified early, communicated with the appropriate audience, and appropriate follow-up action is taken
• Manage the renewal experience,identify and define client challenges or new scientific business case opportunities aligned with the customers’ objectives and vision with support from the extended Benchling team to client success and avoid contraction/churn
• Experience negotiating upwards of $100,000 in ARR for renewals and expansions in collaboration with sales to drive accurate forecasting around adoption, expansion and retention

QUALIFICATIONS

• BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or experience working in the Life Sciences field
• 2+ years of Account management, Customer Success, Renewal Management, Sales, Professional Services, or Consulting experience in a SaaS software environment with the ability to forge relationships with users, decision makers, and influential stakeholders
• 2+ years commercial experience in negotiations utilizing skills to handle contract discussions and ensure favorable outcomes for both the customer and the company
• An understanding of Life Sciences R&D processes and scientific concepts is preferred. Demonstrated ability to immediately interface and build trust with Scientists, as well as Director & VP Level Business and IT leaders in top Biotech and Pharma companies
• Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences
• Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment
• Ability to travel 10-20% based on customer needs

Job Data by YubHub.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role.

We are looking for a Corporate Accounting Manager to take full ownership of employee-compensation accounting at Benchling, including payroll, commissions and bonuses, stock-based compensation and equity, and employee benefits. This leader will be accountable end to end for these areas: an accurate and timely close, strong controls and documentation, and the operational improvements that make these processes scalable as the Company grows.

Responsibilities

• Employee Compensation Accounting: Own payroll accounting and the payroll close process end to end in partnership with Payroll and HR, and drive operational efficiencies in the related processes.
• Review commission, bonus, sign-on, and retention accounting, including accruals, prepaid and deferred balances, and rollforwards; apply commission capitalization guidance (ASC 340-40) where applicable.
• Own stock-based compensation and equity accounting under ASC 718: review SBC entries and equity rollforwards, and draft and maintain the equity footnote disclosures and supporting accounting memos.
• Review benefits and other employee-related accounting, including worker’s compensation, health benefits, leaves, PTO, and 401(k) liabilities.
• Own the 409A valuation process and international pension coordination.
• Lead equity administration and compensation-system projects, such as the commission ASC 340 waterfall system adoption.

Financial Close, Controls, and Audit

• Review payroll and compensation journal entries, balance sheet reconciliations, and GL account and financial statement flux analyses, communicating the activity and drivers behind each compensation-related account.
• Apply strong GAAP and financial statement acumen to identify and propose accounting treatment for standard and non-standard compensation transactions, working with Technical Accounting on new or material matters.
• Design, document, and maintain internal controls over payroll, bonus, SBC, and benefits in accordance with Sarbanes-Oxley.
• Manage internal and external inquiries and prepare audit support for owned areas to successfully execute quarterly and annual financial statement audits.

Systems, Process Improvement, and Automation

• Continuously improve the close task list, close calendar, and team close performance for the areas you own, reviewing how run-the-operation work gets done and solving operational inefficiencies at scale rather than simply getting the job done.
• Partner with the AI & Automation function and use AI tools to streamline compensation accounting workflows, document repeatable processes, and make better use of the systems we already have.
• Develop and maintain policies, procedures, and best practices that strengthen controls and team performance.

Leadership and Collaboration

• Lead, coach, mentor, and train the team member(s) preparing payroll and compensation entries: set clear expectations and review standards, delegate effectively, and take an active interest in their career and development.
• Partner with cross-functional teams within and outside of Finance, including Payroll, HR, Legal, Strategic Finance, and external auditors and vendors, to keep current on business priorities and build collaborative relationships.
• Cross-train with fellow managers on other Corporate Accounting areas to build depth of coverage and process resilience across the team.
• Own your area end to end with independent judgment, escalating to the Head of Corporate Accounting by exception.
• Lead or assist on special projects as needed (e.g., process memos, compliance filings, systems implementations).
• Ensure that all activities related to this position are accomplished in an ethical, prudent, and secure manner, particularly given the confidential nature of compensation data.

Qualifications

• 5+ years of related work experience. Big 4 or large regional public accounting firm experience is required, and at least 1 year of hands-on experience in a people manager or team lead role.
• Strong working knowledge of US GAAP as it applies to compensation, including stock-based compensation (ASC 718), commissions and bonuses, and payroll-related accruals.
• Hands-on experience with payroll, commission, and bonus accounting, with the ability to own the process end to end.
• Strong MS Office Suite skills, including intermediate to advanced Excel (VLOOKUP, IF functions, pivot tables, etc.).
• Analytical, skeptical, and curious; able to identify and report relevant risks and issues to management for timely and appropriate resolution.
• Excellent organizational skills and attention to detail; proactively prioritizes tasks to meet deadlines and manages multiple projects in a fast-paced environment.
• Highly organized and self-directed; drives issues and projects to resolution, follows through until they are closed, and clearly communicates and documents outcomes for leadership.
• Concise and effective communicator with teammates, various levels of leadership, and external contacts; able to explain accounting topics clearly and logically.
• Reliability with a strong work ethic, maturity, and professionalism to handle confidential data.

Nice to haves:

• Prior experience at a SaaS and/or public company.
• CPA license.
• Experience with equity administration platforms (e.g., Carta), 409A valuations, and international pension or benefits accounting.
• Experience with commission management tools and ASC 340-40 capitalization.
• Proficiency using NetSuite with multi-entity and multi-currency, and experience with close management tools (e.g., Numeric or FloQast).
• AI fluency: comfort using AI tools (e.g., Claude, Gemini) to improve productivity, analyze data, and streamline accounting workflows.

Job Data by YubHub.

Benchling Solution Consultants (SC) are the primary solution leads with Benchling’s largest customers and prospects. Their solutions are deployed into complex enterprise IT environments, interfacing with other vendor solutions, lab instruments, and legacy applications. This is a highly visible role that partners with both external and internal teams to develop the optimal solutions that drive the most value for our customers.

Responsibilities:

• Effectively partner with account executives, SC peers, and leadership to create account and deal strategies that lead to selection, planning out customer engagements that lead to compelling solutions.
• Manage organised discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues.
• Craft solutions based on Benchling capabilities, industry best practices and standard R&D functions, with data models and processes that map to the customer or prospects' science and that fit into their current technology landscape.
• Present and demonstrate the solution in a persuasive way based on key messages, decision criteria, and key business issues. Manage customer questions and objections and resolve concerns.
• Engage with product management to provide insight into prospect and customer needs and industry trends.

Qualifications:

• Master’s in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering, Biochemistry, Chemistry or similar Life Science field, with a minimum of 4 years of work experience, ideally customer facing.
• Experience with scientific/informatics software such as LIMS, ELN, or others preferred.
• Fluency in English. Fluency in German or French is a plus.

Job Data by YubHub.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We're building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day.

As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

ROLE OVERVIEW Developer Experience is a crucial function that empowers our engineers to excel in their craft. As a technical leader in the Platform pillar, you’ll work on the Developer Productivity team to create tools and frameworks that enhance developer experience and drive AI enablement and adoption across the Build org. Your success will enable our engineering teams to efficiently deliver high quality products. By understanding the unique challenges developers face and crafting solutions to remove engineering friction, you'll play a key role in driving innovation and fulfilling Benchling’s mission.

RESPONSIBILITIES

• Enhance the BFF layer between our client and backend APIs, allowing us to ship changes frequently with high confidence.
• Build and implement tooling for efficient, frictionless development, testing, and packaging for production release.
• Iterate on developer experience improvements using qualitative and quantitative feedback.
• Implement feedback loops that integrate quality into software development workflows.
• Champion effective engineering and operational patterns across the Engineering org.
• Collaborate with cross-functional teams to address challenges in engineering workflows that impact developer happiness and productivity.
• Work closely with product managers, designers, and peers in engineering to make Benchling a delightful place to develop software.
• Help rapidly scale our product and team. As a member of the engineering team, you'll be an integral part of how we mature our tooling, best practices, engineering processes, and hiring.

QUALIFICATIONS

• You have 4+ years of experience in software engineering.
• Build tools and software with a product-first approach. You ship code quickly and care about the real world impact of your code.
• Expertise with at least one web framework, preferably node or python.
• Have strong abilities in problem solving and iterating on feedback.
• Enjoy ownership and building key pieces of product.
• Have empathy for your customers and curiosity about their challenges.
• Experience with GraphQL preferred.
• Are interested in learning more about life science (prior knowledge is not required; desire to learn is a must).
• Clear and effective communicator, especially in cross-functional settings

HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Job Data by YubHub.

As a Customer Success Manager, you will be part of a team that works alongside Professional Services, Product, and Sales teams to help customers enhance the value of their Benchling investments. You will dive deep into customer usage data to uncover patterns, opportunities, and risks, and create and execute product telemetry programs that keep customers one step ahead.

Key responsibilities:

• Turn Data into Customer Wins: Dive deep into customer usage data to uncover patterns, opportunities, and risks. Create and execute product telemetry programs that keep customers one step ahead, boosting adoption, value realization, and achieving business objectives.
• Build Deep Expertise in Benchling & Science: Become the go-to advisor on the Benchling platform , know its features, AI capabilities, value drivers, and best practices. Get to know our customers’ science, industry trends, and big goals. Use this expertise to guide customers toward key outcomes and maximize their success.
• Partner for Impact: Collaborate with Sales, Product, and Professional Services to craft winning customer strategies, tackle challenges, and champion customer success. Drive projects like customer journey mapping and voice-of-customer feedback to make every interaction unforgettable. Own and deliver Executive Business Reviews (EBRs) that showcase value realization, deployment health, customer maturity, and alignment to Benchling's product roadmap.
• Create Engagement That Sticks: Design, test, and launch adoption campaigns that boost customer adoption, value, and retention. Drive deployment health checks, adoption plans, exciting new feature campaigns, digital maturity programs, and more.
• Own Your Expertise: Over time, carve out your niche in specific Benchling product modules, research verticals (e.g., biologics, process development, etc.), or industry areas. Deliver insights that help customers achieve their biggest wins.

Requirements:

• BS or M.Sc in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field, OR 2+ years work experience with Life Sciences or Healthcare companies, ideally in a lab or research setting
• 4+ years of Customer Success, Professional Services, or Consulting experience in a SaaS software environment with the ability to forge relationships with users, decision makers, and influential stakeholders
• Strong analytical skills with experience leveraging data insights to drive decision-making, diagnose customer deployment health, and develop targeted adoption strategies.
• Strong project management skills and the ability to influence without authority, hands on implementation experience preferred.
• Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences
• Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment
• Ability to travel 20-30% based on customer needs

Job Data by YubHub.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

ROLE OVERVIEW

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role.

Responsibilities

• Shape technical direction and architecture: Define the foundational architecture for internal tooling and automation at Benchling - integration patterns across our SaaS estate, workflow orchestration, data access, service boundaries, and the observability that makes internal systems supportable.
• Build and ship the early portfolio yourself: Write production code at least half your time, particularly during the team's first year. Stand up the CI/CD, testing, and deployment infrastructure the team runs on - leveraging existing patterns from Benchling's Build organization wherever possible.
• Design for enterprise from day one: Build for multi-tenant isolation, secrets management, audit logging, payload encryption, role-based access controls, and human-in-the-loop controls calibrated to risk.
• Enable builders across the company: Coach power users and departmental teams on production patterns, develop the criteria that decide which prototypes graduate into enterprise-grade systems, and build the internal-facing developer experience , templates, SDKs, sandboxes , that lets builders outside this team ship safely.
• Partner across functions: Work closely with our data analytics peers on the source-of-truth datasets and pipelines that agentic systems depend on.
• Elevate engineering standards: Set the bar for code quality, testing and evaluation, documentation, and on-call practices.

Qualifications

• 7+ years of professional software engineering experience building production systems, with strong systems design and integration fundamentals.
• A track record of building internal tools, automation, and systems integrations that colleagues depended on daily.
• Demonstrated understanding of how to optimize workloads across deterministic and non-deterministic capabilities.
• Production experience with at least two of: Python, TypeScript/Node.js, Go.
• Practical experience applying LLMs where they earn their place in a workflow.
• Track record of going from zero to one: a platform, function, or product area you built up from scratch and scaled.
• Experience operating in regulated or security-sensitive environments.
• Comfortable exercising technical leadership independent of positional authority.
• Build software with a product-first approach.
• Enjoy ownership and building key pieces of platforms.
• Strong communication skills with non-technical audiences.
• Interest in learning more about life science.

Nice to Have

• Background in enterprise SaaS, life sciences, or biotech.
• Familiarity with LLM orchestration and tool-integration patterns.
• Experience with async orchestration.
• Familiarity with SOC 2, HIPAA, or GxP compliance.
• Experience building internal developer platforms or internal tools at scale.
• Direct experience coaching or enabling non-engineers.
• Model research or ML engineering.

How We Work

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week.

Job Data by YubHub.

The successful candidate will be a hands-on leader who enjoys working closely with their team and with customers to drive world-class renewal rates and expansion outcomes. They must be able to think and act strategically as well as get into the details with seasoned Account Managers.

Key responsibilities include:

• Managing, mentoring, and growing a team of Account Managers
• Developing a deep understanding of Benchling's solutions and guiding the team in building strategic renewal plans
• Driving key metrics and program success, including renewal, retention, and net revenue retention targets
• Adapting and optimizing processes to ensure consistent, proactive coverage across the customer portfolio
• Serving as a senior point of contact for complex or high-stakes renewal negotiations

The ideal candidate will have:

• A Bachelor's degree in Life Sciences, Business, or a related field
• 5+ years of experience in Account Management, Renewals, Sales, or a related commercial function within SaaS
• 3+ years in a management role
• Strong understanding of Life Sciences R&D, process development, or related scientific domains
• Proven ability to lead and develop a high-performing commercial team
• Excellent negotiation and communication skills

Benchling offers a comprehensive benefits program, including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more. The compensation range for this role is $157K - $220K.

This is a hybrid role, requiring three days a week onsite at either the Boston or San Francisco office.

Job Data by YubHub.

The Enterprise Solutions Architect serves as a strategic advisor and technical leader for our enterprise customers, translating their IT strategy into tailored Benchling solutions. This role encompasses guiding organizations through digital transformation, leading technical implementation projects, overseeing solution architecture, and establishing best practices and data architecture standards to ensure long-term success.

Responsibilities

• Partner with biotechnology organizations at the forefront of innovation to assess their IT landscape, understand strategic objectives, and architect solutions that enable mission-critical outcomes
• Lead end-to-end implementation projects from discovery through successful go-live and adoption
• Provide ongoing strategic guidance, best practice education, and product engagement recommendations to maximize customer value realization
• Collaborate with cross-functional business and technology stakeholders to gather requirements, identify opportunities, and translate business needs into technical solutions in partnership with internal engineering, product, and solutions architecture teams
• Coordinate with Professional Services, Product, and Customer Success teams to orchestrate complex, global enterprise deployments
• Support Sales and Marketing in technical deal strategy, and engage with Engineering, Product, and Solutions Architecture teams to resolve complex technical challenges
• Contribute to the development and refinement of global enterprise processes, product capabilities, and best practice frameworks

Qualifications

Required

• 5-10+ years of combined experience in biotechnology or pharmaceutical industry roles and scientific software implementation
• Bachelor's or Master's degree in Life Sciences, Information Management, or related field (advanced degree preferred)
• Proven track record leading global implementation teams in enterprise solution design and deployment (Benchling experience strongly preferred)
• Demonstrated ability to empathize with scientists and rapidly comprehend complex scientific concepts and workflows
• Exceptional communication skills across verbal, written, and presentation formats, coupled with strong organizational and project management capabilities
• Self-directed, adaptable professional who thrives in dynamic, fast-paced environments
• Comfortable operating across functions, organizational levels, and geographies with diverse stakeholder groups
• Willingness to travel to customer sites up to 30% based on project requirements

Preferred

• 5+ years of client-facing software implementation and/or consulting experience, with demonstrated success delivering enterprise-scale SaaS projects
• Hands-on experience implementing scientific/informatics platforms such as LIMS, ELN, MES, LES, and analytical tools including JMP, Spotfire, or Tableau

Compensation

• $154K – $208K • Offers Equity

Benefits

• Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

Job Data by YubHub.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

ROLE OVERVIEW

The Head of Professional Services, EMEA is responsible for the growth and excellence of the professional services team in Europe. This individual will oversee an organization responsible for driving successful Benchling deployments, ensuring customer satisfaction, and maximizing the value clients derive from the company’s products. The role combines strategic leadership with hands-on execution to align services with business objectives and client needs.

RESPONSIBILITIES

• Delivery Leadership
• Own end-to-end delivery quality, timeline, and performance across EMEA Professional Services engagements
• Partner globally to set and enforce delivery standards for complex, validated, and regulated environments
• Serve as an escalation point for at-risk engagements, partnering with Customer Success and Support to resolve cross-functional customer issues
• Team & Org Building
• Lead, grow, and retain a distributed team across Europe, with a focus in Zurich and London/Cambridge
• Ensure that the team structure and incentive models hit utilization targets but also long-term relationship investments
• Build a strong bench through hiring, onboarding, and career pathing for implementation consultants and specialists
• Lead and develop managers to excellence
• Partner & Ecosystem Management
• Manage relationships with systems integrator and delivery partners supporting EMEA capacity, including performance oversight and quality accountability
• Determine where partner delivery capacity should be used vs. built in-house, and manage the transition points between the two
• Commercial Ownership
• Own SOW scoping, staffing forecasts, and financial performance for the EMEA PS book of business
• Partner with Sales on deal structuring for new implementations, expansions, and renewals with a services component
• Provide accurate capacity and revenue forecasting to leadership
• Customer & Executive Engagement
• Represent Professional Services in executive business reviews with enterprise pharma and biotech clients
• Build trusted relationships with technical and scientific stakeholders at customer organizations
• Champion the adoption of AI delivery practices within the PS team and with customers

QUALIFICATIONS

• 8+ years in professional services, implementation, or delivery leadership roles within enterprise software; life sciences, pharma, biotech, or scientific software strongly preferred.
• Ability to develop fluency with Biotech R&D processes and scientific concepts. Must be able to confidently interface and build trust with VP and C-Level Scientific & Research IT leaders in top Biotech and Pharma companies.
• Background developing a team that has proven technical, business or scientific, and consulting skills for delivery success.
• Proven experience leading distributed teams across multiple European countries, including navigating differing labor environments and travel/delivery cadences.
• Experience leading and developing a strong set of managers that own delivery quality and execution, as a second line leader.
• Direct experience managing delivery through third-party systems integrator partners, including holding partners accountable for quality.
• Strong commercial acumen: comfort owning SOW economics, margin, and forecasting
• Executive presence with technical and scientific buyers; ability to run high-stakes EBRs and escalations.
• Fluency in English required; additional European languages (German, French) a strong plus given the DACH and French-speaking customer base.
• Genuine enthusiasm for AI-enabled delivery models.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Job Data by YubHub.

Benchling Enterprise Solution Consultants (SC) are the primary solution leads with Benchling’s largest customers and prospects. Their solutions are deployed into complex enterprise IT environments, interfacing with other vendor solutions, lab instruments, and legacy applications.

Responsibilities

• Effectively partner with account executives, SC peers, and leadership to create account and deal strategies that lead to selection, planning out customer engagements that lead to compelling solutions.
• Manage organised discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues.
• Craft solutions based on Benchling capabilities, industry best practices and standard R&D functions, with data models and processes that map to the customer or prospects' science and that fit into their current technology landscape.
• Present and demonstrate the solution in a persuasive way based on key messages, decision criteria, and key business issues.
• Engage with product management to provide insight into prospect and customer needs and industry trends.
• Provide leadership by creating reusable solutions, content, and trainings for key areas.

Qualifications

• PhD in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field, with a minimum of 4 years of work experience, ideally customer facing.
• Experience with scientific/informatics software such as LIMS, ELN, or others preferred.
• Demonstrated capacity to effectively model scientific data, and craft solutions, based on product knowledge and industry best practices.
• Understand research technology generally adopted by biopharma companies.
• Have an agile and adaptable mentality, and can quickly implement new customer engagement processes.
• Ability to establish as a trusted advisor for scientists, and successfully pitch to scientific buyers.
• Willingness to travel to customer sites 25-30%.

Compensation

• $119K – $175K • Offers Equity • Offers Commission • Benchling takes a market-based approach to pay.

Benefits

• Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

Job Data by YubHub.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

Compensation

• $170K – $255K • Offers Equity • $113K – $170K Commission

U.S. Benefits

Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

ROLE OVERVIEW

The Global Partner Lead (GPL) owns the global strategy and success of a named portfolio of Global Systems Integrator (GSI) partnerships. This is a strategic and hands-on role for a partnerships leader who can set direction at the executive level while staying close enough to the day-to-day relationship to drive real pipeline and revenue outcomes.

RESPONSIBILITIES

Named GSI Partner Ownership (~80% of time)

• Serve as the global executive owner for a named portfolio of GSI partners , fully responsible and accountable for establishing, onboarding, and ensuring the success of each partnership
• Set global partner-level strategy, joint business plans, goals, and expectations for each named partner, and track progress against those goals on a regular cadence
• Segment and prioritize named partners within the portfolio, establishing an investment framework that reflects each partner's stage, strategic value, and growth potential
• Allocate GTM, technical, and executive resources across the named partner portfolio based on where they will have the highest impact
• Build and maintain executive-level relationships with partner-side leadership across sales, delivery, and alliances functions, engaging customer-side executives as needed
• Adjust strategy and plans as needed based on partner performance and market feedback
• Partner with Regional Partner Lead(s) to translate global strategy into regional plans, ensuring alignment and consistent execution across regions
• Drive co-selling, joint go-to-market, enablement, and pipeline-generation programs with named partners
• Establish a strong operating cadence with named partners , business reviews, governance models, pipeline tracking, executive updates, and escalation management
• Enable partner organizations through training, readiness programs, certifications, and solution alignment to build and strengthen the company's practice within each named GSI
• Support development of repeatable joint solution offerings, implementation motions, and industry-specific use cases with partner delivery teams
• Represent the company in executive and customer-facing engagements alongside partner stakeholders, including partner briefings, QBRs, joint customer pursuits, and relevant industry events

Ecosystem Expansion (~20% of time)

• Assess and – where appropriate and as directed by the Head of GTM Partnerships – establish new partnerships with other strategic GTM partner types (e.g., hyperscalers, data/lake platforms, foundation model/AI labs, lab instrument providers)
• Feed market and competitive intelligence back into overall partner strategy

Cross-Functional Leadership

• Partner closely with internal teams , including Sales, Professional Services, Customer Success, Legal, Finance, Product, Engineering, and Marketing, and more as needed , to ensure partner strategy supports company-wide GTM goals
• Build repeatable frameworks, playbooks, and enablement materials that regional teams can leverage

QUALIFICATIONS

• 10+ years of experience in partnerships, alliances, channel, or business development, including meaningful experience managing large, complex GSIs or similarly matrixed global partners
• Experience in life sciences, biotech, or pharma required
• Demonstrated ability to build and execute partner strategy at a global/enterprise scale
• Track record of driving measurable partner-sourced or partner-influenced pipeline and revenue
• Experience structuring and negotiating partnership agreements (e.g., joint business plans, MSAs)
• Executive presence, with the ability to build trust and influence senior stakeholders , including CEOs, CIOs, CTOs, CSOs, Managing Partners, and other senior business leaders , internally, at partner organizations, and with customers as needed
• Track record of influencing cross-functional and partner-side stakeholders without direct authority
• Strong understanding of how large consulting and transformation organizations operate globally , practice structures, incentive models, and delivery organizations
• Technical and product fluency, with the ability to engage credibly with technical, delivery, and architecture stakeholders without needing to be hands-on technical
• Strong program-management and cross-functional collaboration skills
• Comfort operating in ambiguity and building process where none exists yet
• Bachelor's degree or equivalent experience; MBA a plus

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Job Data by YubHub.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We're building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role.

ROLE OVERVIEW

We’re looking for a Technical Solutions Architect with expertise across life sciences R&D and complex software systems, working as the key technical partner to both customer and internal engineering teams to design and deliver impactful solutions that drive scientific progress.

In this role, you will work with customer developers and IT leaders, using your extensive knowledge of Benchling, modern SaaS technologies, and complex scientific processes to ensure successful integration of Benchling within complex IT ecosystems. You will be responsible for scoping end user requirements, designing solutions, and ensuring the successful delivery of custom automation and integration solutions for Benchling users.

RESPONSIBILITIES

• Lead technical consulting engagements with IT professionals at the cutting edge of biotechnology to understand their IT landscape and recommend how best Benchling can enable their informatics vision.
• Design, prototype, and oversee the delivery of cloud-based integrations and automations on top of Benchling’s developer platform.
• Engage cross-functionally with product and engineering to communicate customer feedback, and align proposed solutions with Benchling roadmap and feature availability.
• Collaborate with project and implementation managers to enable complex rollouts at large enterprise customers, proactively identifying technical risks and product gaps and designing solutions around them.
• Build and deliver convincing demos or POCs during initial stages of implementation projects to ensure stakeholder alignment, on proposed solutions.
• Leverage industry and project experience to contribute to Benchling’s technical documentation, and developer platform product roadmap.

QUALIFICATIONS

• B.S in a life sciences discipline or engineering/computer science
• 5+ years of client-facing software implementation and/or consulting experience, with demonstrated success managing enterprise-scale SaaS projects.
• Comfortable using REST APIs and Python to design and build integration demos, and write and share example code with customer Developers.
• Demonstrated success in technical leadership and conceptual modeling to turn complex and abstract concepts into technical assets.
• Familiar with modern cloud software development processes, tools, and architectures.
• Excellent communication and collaboration skills, with the ability to present complex technical solutions clearly to diverse audiences and work effectively across internal teams.
• Ability to travel to customer sites up to 10-20% based on customer and project needs.

BENEFITS

• $154K – $209K • Offers Equity
• Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Job Data by YubHub.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

ROLE OVERVIEW

The Process Development team builds the platform that enables biotech and pharmaceutical companies to design, execute, and manage complex scientific manufacturing processes at scale. Our workflow engine is the foundational layer , a system that lets scientists and operators model their processes as structured workflows and then execute them reliably, whether one person is doing everything or an entire team is coordinating across steps.

As a Software Engineer on this team, you'll work full-stack across Workflows, Recipes, and Assays , the core products that Benchling customers depend on to run their operations. You'll build features that show up directly in how scientists manage manufacturing workflows, integrate our products with the wider Benchling ecosystem to help customers automate their work, and shape how AI tooling gets integrated into our products.

RESPONSIBILITIES

• Build and maintain core features across the workflow engine, recipes, and assays , full-stack across backend services and frontend product surfaces
• Contribute to the data modeling that underpins workflow graph structures, task execution tracking, and work management
• Build products on top of the workflow orchestration engine for industry standard processes
• Collaborate cross-functionally with the AI Agents team to expose both the workflow engine and products built on top to enable AI-assisted scientific work
• Write well-documented, well-tested code and participate actively in code review
• Engage with on-call rotation (approximately 1.5 weeks per person per quarter) to support a customer-facing product used continuously by life science teams
• Partner with product management and design to translate complex scientific workflow needs into intuitive, reliable software
• Embrace AI-assisted development practices , this team expects engineers to work alongside and in parallel with agents as a core part of the development workflow

QUALIFICATIONS

• 3+ years of professional software engineering experience building and maintaining production systems
• Full-stack experience , comfort working across backend (Python or similar) and frontend (React or equivalent)
• Strong product sense with the ability to iterate based on user feedback and evolving requirements
• Collaborative mindset , able to work closely with engineers, PMs, and cross-functional partners across a complex codebase
• Willingness to engage with AI-assisted development tools (Cloud agents, Cursor, Claude Code, or equivalent) as a primary mode of working
• Interest in learning about life sciences , prior biotech knowledge not required, but genuine curiosity is.
• Willing to work onsite in our San Francisco office three days a week (Monday, Tuesday, Thursday)

BENEFITS

• $173,369 – $234,557 • Offers Equity
• Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

Job Data by YubHub.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

ROLE OVERVIEW

We're hiring a Product Manager to own prioritization and roadmap for Benchling’s core infrastructure teams. You'll turn engineering constraints, customer pain, and business priorities into a clear, defensible roadmap and you'll make the prioritization calls, with the support of the team, to stay focused on the highest-impact work.

RESPONSIBILITIES

• Own the infra direction. Convert recurring engineering pain, customer requests, and business priorities into a prioritized, outcome-focused roadmap and product direction with clear rationale for what's in and what's out.
• Customer discovery. Find the latent infrastructure needs inside Benchling's engineering teams and talk to external customers about scale, performance, and technical direction.
• Make and hold prioritization calls. When priorities conflict, you can explain the tradeoff to both engineering and executive stakeholders.
• Build the business case. Translate infrastructure investment into terms the rest of the organization can act on.
• Define requirements, not designs. Define the problems to solve and provide as much context as you can without dictating the technical solution so that engineering can build against it.
• Coordinate across orgs. Represent infra priorities to dependent teams and represent dependent-team needs back into the infra roadmap. Program management is required and is a shared responsibility with your engineering manager counterpart.
• Report on outcomes. Define the handful of metrics that matter for this area (reliability, cost, adoption, developer time saved, just to name a few) and hold the roadmap accountable to them.
• Partner on cloud economics - Partner with Engineering, Finance, Security, and Procurement on cloud economics and strategic infrastructure investments, including spend forecasting, cost optimization, commitments, credits and incentive programs, vendor roadmaps, and evaluating new capabilities.

QUALIFICATIONS

• 6+ years of product management experience, with direct exposure to infrastructure, platform, or developer-facing systems.
• A track record of making real prioritization calls under pressure, not just facilitating consensus. You can describe a time you said no to a senior stakeholder.
• Comfort translating technical constraints into business narrative, and business priorities into technical requirements, in both directions.
• Strong communication skills.
• Enough technical fluency to be credible in a room with engineers, without needing to be the most technical person.

COMPENSATION

• $227K – $307K • Offers Equity

U.S. Benefits

Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Job Data by YubHub.

The compensation for this role ranges from $163K to $221K, plus equity. We offer a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

Responsibilities

• You are responsible for Recipes, Assays, and Workflows. That means you and your team decide what gets built, why, and in what order. You're accountable for the roadmap and the outcomes your roadmap produces.
• To inform what you build, you will spend time with customers and GTM teams to understand how scientists actually work, and how to turn what they ask for into what they need. It's your responsibility to bring that context back to the team and turn it into product direction.
• You'll work alongside design, engineering, GTM, and our customers to build and ship products. That means guiding product decisions with design and engineering, validating ideas early with customers, enabling customer experience teams on what you ship, and partnering with GTM to bring it to market.
• Use tools at your disposal (SQL, AI, developer environment) to be more effective. That can mean pulling your own data to answer a question, building a prototype to clarify direction, or finding a way to find and summarize customer discovery notes.

Qualifications

• 3-5+ years of product management or equivalent experience
• A diverse career history. You've worked across 2-3+ meaningfully different domains or product types.
• Product taste. You have a track record of building and improving products.
• Architectural fluency. You have experience guiding the architectural decisions of a product.
• Technical tool competency. You're resourceful. You use tools to help yourself and your team get work done.
• Clear communication. You can lead an engaging professional conversation and keep a room's attention.
• Track record of outcomes. You've stayed long enough at key roles to ship, learn, and speak to what worked and what didn't.
• Intellectual range. You're genuinely curious, and that curiosity shows up in how you learn and think about problems.

Bonus

• Experience in regulated or compliance-heavy industries (doesn't have to be life sciences)
• Configuration-heavy, platform-style products
• B2B SaaS in the growth/scaling stage
• Prior life as an engineer, data scientist, or solutions consultant

Job Data by YubHub.

Compensation

• $140K – $200K
• Offers Equity
• Offers Commission
• This role is eligible to participate in Benchling's commission plan, it is common for employees in this role to receive total on-target earnings of $280,000 to $400,000.

U.S. Benefits Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

Role Overview As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

Responsibilities

• Pipeline Generation: Creating 80% of your pipeline by identifying new business opportunities and engaging with multiple personas within the prospect/customer base in partnership with your SDR. Utilize various strategies and tools to generate leads and move them through the sales cycle.
• Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10 of goal), leveraging data to inform decision-making and ensure predictable revenue outcomes with the goal of consistent attainment of revenue targets.
• Solution Selling: Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect.
• Negotiation and Closing: Lead negotiations with potential clients, by thoughtfully addressing key stakeholders including multiple personas and CxO in the buyer journey, while navigating organizational complexities, addressing objections and securing new business agreements.
• Account Management: Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives.
• Collaboration: Partner with internal teams (marketing, product, customer success, etc) and external teams (GSIs, AWS, etc) to ensure a seamless experience for clients and drive long-term customer satisfaction.
• Continuous Learning: Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market.
• Process: Drive the sales process through Pipeline Generation (PG), Leading Indicators to drive repeatable success, 3 Why’s/MEDDICC & ability to build champions across the user community, middle management & ‘C’ Suite.

Qualifications

• Proven experience as a global enterprise/major accounts seller, preferably within a data management, workflow SaaS or technology-driven environment that sells to multiple personas across IT & various Line of business.
• Demonstrated ability to drive pipeline generation and manage complex sales cycles of 7+ figure deals.
• Strong sales forecasting skills with a track record of meeting or exceeding targets.
• Demonstrated success in selling products or solutions that typically fall outside of pre-established budgets, with a proven ability to build a compelling business case and influence purchasing decisions.
• Experience working with diverse personas within an account (from technical decision makers, business decision makers & CxO execs), with the ability to influence decision-making at all the levels.
• Dynamic communication, negotiation, and interpersonal skills.
• Self-motivated, with a strong drive to achieve and exceed goals.
• Ability to work independently as well as collaboratively in a team environment.
• Ability to leverage the MEDDICC sales methodology is highly recommended.
• Knowledge of the life sciences industry, including: R&D, and/or IT functions is preferred but not required.

Job Data by YubHub.

Benchling Solution Consultants (SC) are the primary solution leads with Benchling's largest customers and prospects. Their solutions are deployed into complex enterprise IT environments, interfacing with other vendor solutions, lab instruments, and legacy applications.

ROLE OVERVIEW

The SC must be comfortable with Life Sciences R&D processes and scientific concepts, have experience with enterprise SaaS solutions, and be adept at working with internal and external leaders and stakeholders. You must work as a trusted adviser to translate customer objectives into detailed solutions and effectively communicate and demonstrate those solutions to prospects and customers.

RESPONSIBILITIES

• Effectively partner with account executives, SC peers, and leadership to create account and deal strategies that lead to selection, planning out customer engagements that lead to compelling solutions.
• Manage organised discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues.
• Craft solutions based on Benchling capabilities, industry best practices and standard R&D functions, with data models and processes that map to the customer or prospects' science and that fit into their current technology landscape.
• Present and demonstrate the solution in a persuasive way based on key messages, decision criteria, and key business issues. Manage customer questions and objections and resolve concerns. Ensure that the solution is presented competitively, with awareness of alternatives including build in-house.
• Engage with product management to provide insight into prospect and customer needs and industry trends. Influence the roadmap for market success. Ensure that the roadmap is clear to customers as required to influence buying decisions.
• Provide leadership by creating reusable solutions, content, and trainings for key areas. Work with the extended team to ensure that they are successful and learn from your expertise. Mentor and partner with other SCs to build their success.

QUALIFICATIONS

• Master's in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering, Biochemistry, Chemistry or similar Life Science field, with a minimum of 4 years of work experience, ideally customer-facing.
• Experience with scientific/informatics software such as LIMS, ELN, or others preferred. Familiarity with antibody engineering software is a plus.
• Experience in demonstrating scientific software in a pre-sales setting to top 20 biotech and pharma companies is highly desired.
• Demonstrated capacity to effectively model scientific data, and craft solutions, based on product knowledge and industry best practices. Prior experience in demonstrating and supporting research instruments, reagents or software desired.
• Understand research technology generally adopted by biopharma companies.
• Have an agile and adaptable mentality, and can quickly implement new customer engagement processes.
• Ability to establish as a trusted advisor for scientists, and successfully pitch to scientific buyers.
• Must be fluent in English. Fluency in German or French is a plus.
• Willingness to travel to customer sites 25-30%.

HOW WE WORK Flexible Hybrid Work: We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week.

Job Data by YubHub.

As a Leader, Majors Sales, you will lead a team of passionate Enterprise AEs, selling solutions that fundamentally change how research is done. These sellers are our team of Major Account Executives that are chartered with growing and accelerating pipeline of the Benchling platform to the top 30 global biotechnology companies. You’ll own the full sales effort from qualification to close, drive both new-business pipeline and growth, and build a team that wins through value selling and executive engagement.

Responsibilities

• Recruit, coach, and develop Major Account Executives who can win new logos and expand existing accounts through value selling and executive engagement.
• Drive a weekly, measurable pipeline generation motion, with an emphasis on AE-sourced pipeline supported by events, inbound, and marketing.
• Own forecast accuracy, deal inspection, and account planning across the team.
• Build and maintain executive relationships with C-level and VP-level stakeholders across multiple divisions.
• Coach AEs through complex buying journeys, including procurement, legal, security review, and multi-stakeholder consensus building.
• Partner across Solutions Consulting, Customer Success, Product, Marketing, and Legal to deliver outcomes for customers and the business.
• Bring customer insight back to the company to sharpen GTM strategy, messaging, and collateral.

Qualifications

• 10+ years of enterprise complex SaaS sales experience, including 3+ years managing a team of field AEs focused on a small number of large, complex global accounts.
• Track record of consistent quota attainment, as both a seller and a leader.
• Proven experience running a measured weekly pipeline generation cadence and driving AE self-sourced pipeline.
• Experience leading value-based sales cycles using MEDDICC or a comparable framework.
• Experience closing large, multi-stakeholder deals through procurement, legal, and security review.
• Experience with expansion, renewal, or consumption-based models in an installed base.
• Strong communicator who can engage scientists, project leads, and executives.
• Demonstrated commitment to coaching and developing sellers.

Preferred

• Experience selling scientific or R&D software into biopharma.
• Bachelor’s in a life sciences field; advanced degree a plus.

Compensation

• $182K – $247K
• Offers Equity
• Offers Commission
• Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location.

U.S. Benefits

• Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

Job Data by YubHub.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re looking for a Product Marketing Manager to shape how Benchling’s product is understood, brought to market, and adopted. You’ll partner closely with Product, Sales, Customer Experience, and Marketing to define go-to-market strategy, positioning, market launches, and translate sophisticated capabilities into clear customer value.

RESPONSIBILITIES

• Develop the positioning, messaging, and go-to-market strategy for a major area of Benchling’s platform.
• Lead product launches from early strategy through market introduction, field readiness, adoption, and measurement.
• Own and contribute to pricing and packaging, including pricing analysis, deal assistance, discounting methodology, and pricing enablement for the field.
• Partner closely with Product and Engineering to understand how the product works and bring customer, market, and commercial insight into product decisions.
• Build a deep understanding of our customers, users, buyers, competitors, and the changing enterprise software and AI landscape.
• Create product narratives, content, and enablement that help customer-facing teams communicate Benchling’s value with clarity and conviction.
• Work across Sales, Customer Experience, and Marketing to identify opportunities to drive adoption, expansion, pipeline, and revenue.

QUALIFICATIONS

• 6+ years of experience in product marketing or a related go-to-market role within B2B enterprise software.
• Marketed complex or technical products, such as data platforms, APIs, SDKs, integrations, developer tools, workflows, or AI products.
• Owned positioning, messaging, product launches, and sales enablement from strategy through execution.
• Partner with technical product managers and engineers, ask productive questions, and translate what you learn without losing the important details.
• Strong writer and storyteller who can make complicated ideas clear, specific, and compelling. You leverage AI, but do not use it to override human judgment and creativity.
• You can understand customers and the nuanced enterprise buying dynamics to communicate value to users, technical stakeholders, business leaders, and executives.
• You are comfortable creating structure in ambiguous environments and driving work forward across multiple teams.
• You are deeply curious and motivated to learn unfamiliar technical and scientific domains.

COMPENSATION

• $171K – $250K • Offers Equity

BENEFITS

• Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

Job Data by YubHub.

As a Leader, Majors Sales, you will lead a team of passionate Enterprise AEs, selling solutions that fundamentally change how research is done. These sellers are our team of Major Account Executives that are chartered with growing and accelerating pipeline of the Benchling platform to the top 30 global biotechnology companies. You’ll own the full sales effort from qualification to close, drive both new-business pipeline and growth, and build a team that wins through value selling and executive engagement.

Responsibilities

• Recruit, coach, and develop Major Account Executives who can win new logos and expand existing accounts through value selling and executive engagement.
• Drive a weekly, measurable pipeline generation motion, with an emphasis on AE-sourced pipeline supported by events, inbound, and marketing.
• Own forecast accuracy, deal inspection, and account planning across the team.
• Build and maintain executive relationships with C-level and VP-level stakeholders across multiple divisions.
• Coach AEs through complex buying journeys, including procurement, legal, security review, and multi-stakeholder consensus building.
• Partner across Solutions Consulting, Customer Success, Product, Marketing, and Legal to deliver outcomes for customers and the business.
• Bring customer insight back to the company to sharpen GTM strategy, messaging, and collateral.

Qualifications

• 10+ years of enterprise complex SaaS sales experience, including 3+ years managing a team of field AEs focused on a small number of large, complex global accounts (1-5 each).
• Track record of consistent quota attainment, as both a seller and a leader.
• Proven experience running a measured weekly pipeline generation cadence and driving AE self-sourced pipeline.
• Experience leading value-based sales cycles using MEDDICC or a comparable framework.
• Experience closing large, multi-stakeholder deals through procurement, legal, and security review.
• Experience with expansion, renewal, or consumption-based models in an installed base.
• Strong communicator who can engage scientists, project leads, and executives.
• Demonstrated commitment to coaching and developing sellers.

Preferred

• Experience selling scientific or R&D software (LIMS, ELN, informatics, data platforms) into biopharma.
• Bachelor’s in a life sciences field (or equivalent experience); advanced degree a plus.

Compensation

• $182K – $247K • Offers Equity • Offers Commission • Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the base salary is $182,000 - $247,000. However, because this role is eligible to participate in Benchling's commission plan, it is common for employees in this role to receive total on-target earnings of $364,000 - $494,000.

U.S. Benefits

• Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

Job Data by YubHub.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

ROLE OVERVIEW

As the Customer Experience Communications Operations Manager at Benchling, you will own the communications backbone for our customer base. Benchling ships product updates every day on a continuous release model, and we operate in regulated, validated customer environments where clear and appropriately timed product messaging directly translates to compliance rigor and customer trust. This role makes sure that when something changes, breaks, or ships, there is a defined, well-run process that gets the right message to the right customers on time.

You will own three connected streams: incident communications, where you are accountable for the coverage, quality, and timeliness of what customers hear; change and release communications, where you own a single intake and a tiering system that sizes every change to the right message, audience, channel, and timing; and communications performance, where you own the operating model, dashboards, and retros that tell us whether the system is working and what to fix. You will report to the Leader of CX Operations.

RESPONSIBILITIES

• Own the incident communications framework: the severity model, playbooks, approved templates, and structure that let any qualified team send accurate customer comms at any hour.
• Hold accountability for coverage, quality, timeliness, and contractual notification windows across all external incident communications, and keep delivery auditable.
• Run a single intake for all customer comms requests (betas, announcements, releases, breaking and disruptive changes) and own the tiering system that sizes each change to the right audience, channel mix, and timing.
• Build and maintain the approved template library so CX teams can send consistent, on-brand messaging on demand without routing every request through Operations.
• Administer and improve the tooling that customer comms run through, and partner with the teams that own our integrations and automation across our tooling stack
• Own the dashboards and reporting that show what is in flight, how fast it went out, and how it landed, and present performance and trends to CX leadership.
• Run comms-lens post-incident reviews and drive the systemic fixes they surface with Product, Engineering, and Support.
• Own the RACI across CX, Product, and Marketing for each comms type

QUALIFICATIONS

Requirements

• 8+ years in customer communications operations, incident or change management, or a comparable operations role in B2B SaaS, ideally at a continuous-release software company.
• Track record of building tiered, repeatable processes, clear RACIs, and performance dashboards.
• Experience getting results through other teams: you define the standard, enable the people who execute it, and hold the bar without absorbing the work yourself.
• Editorial judgment strong enough to set the bar for others. You can read a draft about a dense technical change or an unfolding incident and tell whether it is clear, accurate, and appropriately scoped for a busy scientific audience.
• Comfort operating against contractual notification obligations and in regulated or validated customer environments.
• Hands-on experience across a modern customer stack, for example Salesforce, Zendesk, Gainsight, a status or incident tool, BI and reporting tools, and email or marketing automation.
• You use AI tools in your daily work and actively look for ways to apply them to comms triage, drafting, audience targeting, and performance analysis.

Bonus if you have:

• A background in the life sciences or hands-on experience with scientific R&D workflows, enough to tell a low-risk product change from one that meaningfully changes how a lab works.
• Experience standing up or administering comms tooling such as lifecycle or email orchestration, in-app messaging, or status page platforms.
• SQL or hands-on reporting skills for building comms and incident trend dashboards.
• Prior experience in a customer-facing role (CSM, TAM, Support, Implementation) or familiarity with Benchling's product.

BENEFITS

• $130K – $165K • Offers Equity
• Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Job Data by YubHub.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

ROLE OVERVIEW

Benchling is looking for a Partner Enablement Program Manager to build and own the enablement programs that prepare our implementation partners to deliver Benchling in pharmaceutical and life science accounts. You will play a key role in defining what partner readiness looks like, designing, creating, and maintaining the curriculum and certification tracks that get partners there, and establishing the feedback loops that keep programs current and effective.

RESPONSIBILITIES

• Design and own a scalable partner enablement framework: onboarding curriculum, role-based learning tracks, product certification programs, delivery readiness assessments, etc.
• Build tiered partner certification paths that align to Benchling's delivery standards
• Serve as the primary enablement point of contact for Benchling's services partner enablement program
• Facilitate partner enablement activities: live training sessions, onboarding cohorts, certification workshops, etc.
• Define partner readiness criteria and work with PS leadership to gate partner-led delivery against demonstrated competency
• Author and maintain a structured enablement content repository in collaboration with the rest of the Benchling Enablement team
• Work cross-functionally across Benchling teams to develop scalable onboarding, new product release enablement (shared across internal and partner audiences), and continuous learning programs
• Define and track partner enablement KPIs: certification attainment, time-to-readiness, delivery quality scores, and partner-sourced issue rates

QUALIFICATIONS

• BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, or similar life science field
• Life science background or experience enabling teams serving scientific industries
• 4+ years of experience in enablement, training, or program management with meaningful exposure to external audiences (partners, customers, or channel)
• Demonstrated ability to design and build enablement programs from scratch, not just maintain existing ones
• Experience working with SI, channel, or implementation partners in a SaaS context, strongly preferred
• Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
• Comfortable facilitating live training for technical and semi-technical audiences
• Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
• Excellent cross-functional collaboration skills; experience influencing stakeholders you do not manage
• KCS methodology familiarity or experience embedding knowledge practices into enablement workflows, a plus

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

BENEFITS

Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

Job Data by YubHub.

The GPM will partner closely with the Enterprise Account Executive to ensure that customers achieve rapid time to value and see the value in expanding their relationship with Benchling as they transform and modernize their R&D IT.

The GPM will coordinate implementation, customer success, and customer support efforts to ensure customers have a seamless experience post-sale.

Responsibilities

• Oversee post-sale activities across implementation, support, customer success, and optimization services for one or more Enterprise customers
• Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, risk management, escalation management, adoption, and success plans that accelerate customer digital transformations
• Liaise with customer leaders and be known as a diplomatic, pragmatic partner, who operates with a sense of urgency to effect a best-in-class customer experience
• Partner with the Enterprise AE to ensure seamless customer experience and grow the account
• Support the development of customer experience sales proposals and other services proposals with account, and/or program subject matter expertise
• Coordinate all Professional Services, Customer Success, and Support activities to drive customer value, adoption, and advocacy
• Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap
• Help shape the long-term strategy and vision for the Enterprise services business
• Inspire the cross-functional account team to accelerate growth within the world's largest biopharma companies by delivering exceptional customer experiences
• Be a trusted advisor who has the customer's best interests in mind, even when it means having a hard conversation
• Mentor, coach, and champion the cross-functional account team as you help them grow their professional skills
• Contribute meaningfully to running a profitable services business that doesn't sacrifice quality or customer success
• Be a respected cross-functional partner to Sales, Solutions, and Product teams, known for fairly advocating for both the customer and Benchling

Qualifications

• Passionate about and experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts
• Experience working with Life Sciences R&D processes and scientific concepts, and engaging with scientific, informatics, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies
• At least 10+ years of client-facing implementation, program leadership, and/or consulting experience, with a demonstrated record of successfully running large-scale programs, ideally in the Life Sciences or Biotechnology sponsor or software space
• Proven ability to lead large cross-functional post-sale teams to deliver transformational change with superior relationship, project management, organizational, and commercial skills
• Experience in program and project management for multi-workstream enterprise SaaS deployments, including scope management, budget control, project and executive reporting, and project financials
• Experience in services commercials, including SOWs, budgeting, resourcing, and change orders
• Excellent interpersonal skills in verbal, written, and presentation formats, and experience presenting to the C-suite
• Ability to work at customer site, or in the Boston office based on customer and project needs
• BS or advanced degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering, or a similar life science field preferred, or equivalent professional experience working with Life Sciences R&D processes and/or healthcare technology

Compensation

• The salary range for this position is $151,725 - $241,500 per year.
• Benchling offers a comprehensive benefits program, including equity, health, dental, vision, 401(k) + employer match, wellness, commuter, and more.

How We Work

• We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Job Data by YubHub.

As a Product Manager on the Study Lifecycle team, you'll work on products such as Studies, Sample Testing, and Process Development that scientists use to do their jobs. These products are fundamental to how scientific work gets organized, planned, and connected to analysis across different phases of a drug's development cycle.

Responsibilities:

• You are responsible for Studies, Sample Testing, Process Development, and how experiment run data connects to analysis.
• You will spend time with customers and GTM teams to understand how scientists actually work, and how to turn what they ask for into what they need.
• You'll work alongside design, engineering, GTM, and our customers to build and ship products.
• Use tools at your disposal (SQL, AI, developer environment) to be more effective.

Qualifications:

• 5-7+ years of product management or equivalent experience
• A diverse career history, with experience across 2-3+ meaningfully different domains or product types
• Product taste, with a track record of building and improving products
• Architectural fluency, with experience guiding the architectural decisions of a product
• Technical tool competency, with resourcefulness in using tools to help yourself and your team get work done
• Clear communication, with the ability to lead an engaging professional conversation and keep a room's attention
• Track record of outcomes, with evidence of impact
• Intellectual range, with genuine curiosity and a drive to learn and think about problems

Benefits:

• $196K – $265K salary
• Comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more

Bonus:

• Experience in regulated or compliance-heavy industries
• Configuration-heavy, platform-style products
• B2B SaaS in the growth/scaling stage
• Prior life as an engineer, data scientist, or solutions consultant

Job Data by YubHub.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role.

ROLE OVERVIEW

We are seeking a motivated and results-driven Strategic Account Executive to join our team. In this role, you will be responsible for driving new business within your territory, focusing on building and maintaining strong relationships with key stakeholders across various personas within an account. You will play a crucial role in expanding our customer base and ensuring successful sales outcomes through effective pipeline generation and accurate sales forecasting.

RESPONSIBILITIES

• Pipeline Generation: Creating 80% of your pipeline by identifying new business opportunities and engaging with multiple personas within the prospect/customer base. Utilize various strategies and tools to generate leads and move them through the sales cycle.
• Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10 of goal), leveraging data to inform decision-making and ensure predictable revenue outcomes with the goal of consistent attainment of revenue targets.
• Solution Selling: Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect.
• Negotiation and Closing: Lead negotiations with potential clients, by thoughtfully addressing key stakeholders including multiple personas and CxO in the buyer journey, while navigating organizational complexities, addressing objections and securing new business agreements.
• Account Management: Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives.
• Collaboration: Partner with internal teams (marketing, product, customer success, etc) and Channel to ensure a seamless experience for clients and drive long-term customer satisfaction.
• Continuous Learning: Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market.
• Process: Drive the sales process through Pipeline Generation (PG), 3 Why’s, Champion Building, MEDDICC, Command of the Message, etc. Maintain account integrity and opportunity data within company systems; Salesforce.

QUALIFICATIONS

• Proven experience as an Account Executive, preferably within a data management, workflow SaaS or technology-driven environment that sells to multiple personas across IT & Line of business.
• Demonstrated ability to drive pipeline generation and manage complex sales cycles.
• Strong sales forecasting skills with a track record of meeting or exceeding targets.
• Demonstrated success in selling products or solutions that typically fall outside of pre-established budgets, with a proven ability to build a compelling business case and influence purchasing decisions.
• Experience working with diverse personas within an account (from technical decision makers, business decision makers & CxO execs), with the ability to influence decision-making at all the levels.
• Dynamic communication, negotiation, and interpersonal skills.
• Self-motivated, with a strong drive to achieve and exceed goals.
• Ability to work independently as well as collaboratively in a team environment.
• Familiarity with MEDDICC sales methodology is a plus but not required.
• Knowledge of the life sciences industry, including: R&D, and/or IT functions is preferred but not required.
• Bachelor’s degree - life sciences major is preferred but not required.

Job Data by YubHub.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

Compensation

• $153K – $207K • Offers Equity

U.S. Benefits Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

ROLE OVERVIEW

This is a data engineering role , we want someone who builds and operates reliable, production-grade data pipelines and warehouse infrastructure, not a data scientist focused on modeling or analysis.

This role exists because AIDE's data function supports the whole company , GTM, Customer Success, Product, Finance, and beyond , not just one team, and the team needs to grow to support these initiatives as we expand the team’s scope and portfolio. You'll own core pipelines end to end (ingestion, transformation, warehouse, and the BI/analytics layer on top), partner with the rest of the data team on the team's data architecture, and help build the trusted data foundation that AIDE's AI-adoption and agentic AI work increasingly depends on.

RESPONSIBILITIES

• Own core data pipelines end to end: Build and operate the ELT pipeline that moves data from Benchling's product, Salesforce, and third-party systems into Snowflake, modeled with dbt, and built to production standards , testing, monitoring, schema versioning , that hold up as usage scales.
• Build the data foundation for AIDE's AI initiatives: Partner with AIDE's AI engineering side to make governed, trustworthy data available for the agentic AI tooling and internal AI applications the team ships.
• Own data governance and pipeline health: Maintain Snowflake access controls (RBAC), monitor data quality, uphold PII-handling and data-access policy, and manage warehouse cost and performance as usage grows.
• Contribute to platform strategy: Weigh in on bigger structural decisions , warehouse architecture, semantic layer/metrics store design, alongside the rest of the data and AI engineering team.

QUALIFICATIONS

• 3+ years of professional experience building and operating production data pipelines , ingestion, transformation, and modeling data into a cloud data warehouse.
• Strong SQL and Python skills; hands on experience with data modeling methodologies and tools, preferable with dbt.
• Experience applying software engineering practices to data systems , version control, code review, CI/CD, automated testing , and comfort working with cloud infrastructure (AWS or similar) supporting production pipelines.
• Experience with Snowflake or a comparable modern cloud data warehouse in production.
• Comfort with orchestration tooling (Airflow or similar) for scheduled data jobs.
• Track record supporting many stakeholders across departments such as Sales, CS, Product, Finance, rather than a single internal customer.
• Understanding of data privacy, governance, quality, and testing frameworks and best practices.
• Strong communication skills; comfortable translating ambiguous requests from non-technical stakeholders into a scoped, buildable data solution.
• Comfortable in a small, fast-moving, still-forming team , AIDE only stood up in its current form in mid-2026 and is actively defining its own processes.
• Interest in learning more about life science (prior knowledge is not required).

NICE TO HAVE

• Familiarity with product behavioral data and a modern BI tool (Sigma, Omni, Looker, Tableau) deployed in a self-service model.
• Experience with product/usage analytics instrumentation and event-taxonomy governance.
• Familiarity with GTM analytics tools such as Salesforce.
• Exposure to AI-usage telemetry, LLM observability data, or supporting AI/ML tooling with curated data.
• Background in enterprise SaaS, life sciences, or biotech.
• Experience building or maintaining a metrics layer.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Job Data by YubHub.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

ROLE OVERVIEW

AI is only as good as the data underneath it. Schemas is the configuration layer where customers model their scientific data and processes. It's the customer-defined data model that makes Benchling different from a point solution, and the contract every other system (internal apps, integrations, AI agents) relies on when reading or writing to Benchling. Get it right, and AI inherits a solid foundation; get it wrong, every layer above inherits the problem.

As Schemas PM, you own the primitives (schema types, computed fields, fieldsets, constraints, static properties, data versioning) that every other team at Benchling builds on top of. This is one of the highest-leverage, most technically interesting roles on the platform team, and one we're investing in now as AI features across Benchling increasingly depend on the quality of the underlying data model.

RESPONSIBILITIES

• Set product direction for Schemas and ship toward it incrementally, balancing fast prototyping with the platform stability admins and developers depend on.
• Relentlessly track how customers use Schemas , where it delights, where it fails , and build sharp personas and job-to-be-done context for each user type (admins, scientists, computational teams, internal and external developers).
• Bring customer "why," not just feature requests, back to Engineering and Design; partner with them closely to ship new capabilities.
• Champion structured, well-modeled data as the foundation for AI value across Benchling, anticipating what schema consumers will need next.
• Partner with Customer Experience, Field, Sales, and Marketing to get customer signal into the roadmap early.
• Partner closely with other Platform and Apps PMs , schemas underpin nearly every other platform surface, so alignment on sequencing and shared abstractions matters as much as your own roadmap.

QUALIFICATIONS

• Energized by platform work and systems thinking; comfortable building the right abstraction ahead of need.
• Has designed, owned, or significantly evolved a data-modeling, schema, or configuration system used by external developers or technical admins , not just consumed one as a feature.
• Becomes the go-to person for customers, field, and engineers , not a router to engineering.
• Deep, demonstrated discovery practice: has built personas and JTBD frameworks from scratch, not just used ones handed to them.
• Track record balancing long-term vision with incremental shipping.
• Strong communicator across technical and executive audiences; B2B SaaS or developer-platform background preferred.
• Genuine curiosity about the science behind the data. You don't need a science background, but you should want one by the end of your first quarter here.

HOW WE WORK

Flexible Hybrid Work: We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site Monday, Tuesday, and Thursday.

BENEFITS

• $163K – $307K • Offers Equity
• Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

Job Data by YubHub.

As a software engineer on Benchling's Infrastructure team, you will design, build, and operate the platforms, services, and tooling that let every Benchling engineering team ship and run software reliably, securely, and cost-effectively.

Responsibilities

• Own projects end-to-end, from initial design and tech plan, to prototype, to production rollout and operational handoff.
• Design, build, and maintain internal applications, APIs, automation, and tooling (CLIs, Slack apps, serverless services, and AI-powered assistants) that support Benchling's cloud platform and infrastructure workflows.
• Own parts of our AWS foundation, including Kubernetes (EKS), networking, secrets and PKI, and the security and observability capabilities around them, with clear SLOs, runbooks, and actionable telemetry.
• Advance our infrastructure-as-code practices at scale: operate and improve our Terraform Cloud release system, reusable Terraform modules, and the tooling around them, with policy-as-code guardrails that let service teams self-serve safely.
• Drive cloud cost governance as an engineering discipline: build cost visibility and anomaly alerting, allocate shared platform costs to the services that drive them, analyze usage trends.
• Contribute to observability tooling, vendor relationships, and the cost and performance tradeoffs of our monitoring stack.
• Make architectural decisions that other teams build on, drive alignment across multiple teams, and help set technical direction and standards for the areas you own.
• Operate and improve production systems, including on-call, incident response, blameless postmortems, and root-cause analysis, and use what you learn to reduce toil.
• Partner with engineers across Benchling to understand internal customer needs, mentor teammates through design reviews and tech plan feedback, and help mature our tooling, best practices, and engineering processes.

Qualifications

• 8+ years of experience in software engineering, site reliability, platform, or infrastructure engineering
• Strong software engineering fundamentals (coding, testing, debugging, API and system design) and proficiency in at least one general-purpose language such as Python, Go, or TypeScript
• Hands-on experience with AWS (for example EC2, EKS, RDS, VPC, IAM, S3) and understand how compute, storage, networking, and security fit together
• Production experience with infrastructure-as-code, ideally Terraform at meaningful scale
• Working knowledge of Kubernetes and container-based platforms
• Track record of independently scoping and delivering complex, ambiguous, multi-month projects from proposal to production, including writing technical design documents and communicating tradeoffs to technical and non-technical stakeholders
• Made architectural decisions that other engineers and teams build on, and driven alignment across multiple teams
• Comfortable working across development and operations, including diagnosing hard production problems under pressure and participating in an on-call rotation
• Clear communication in writing, documentation of work, and enjoyment of collaborating with internal platform users

Nice to have

• Experience with cloud cost management (cost allocation, tagging strategies, commitment purchasing, unit economics)
• Experience with secrets and PKI infrastructure such as HashiCorp Vault
• Experience with AWS networking at scale (VPC design, Transit Gateway, multi-region connectivity)
• Experience building internal developer tooling such as CLIs, bots, or serverless services, including LLM-powered tools (for example retrieval-augmented generation on Amazon Bedrock)
• Experience with observability platforms and managing vendor relationships for engineering tooling
• Experience operating infrastructure in regulated (for example GxP) or multi-region environments
• Experience with GitOps and policy-as-code approaches to infrastructure change management
• Experience as a technical lead or mentor
• Experience using AI-assisted development tools to accelerate engineering and operational work

Job Data by YubHub.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

ROLE OVERVIEW

Schemas is the layer where our customers model their data. It’s a codeless configuration system powering all of Benchling's applications, representing a software abstraction around scientific data and processes. This system enables Benchling to ingest and store data at scale. You own the foundation that the rest of the product, and other Benchling teams, build on.

We're looking for someone who owns the hard product calls and is the person customers, the field, and engineers come to for the answer, not someone who routes the question to engineering and waits for a reply. You’ll set the direction for the platform primitives, like computed fields, fieldsets, constraints, static properties, and data versioning, that speed up every team building on top of Schemas, and you’ll ship toward that direction incrementally while keeping the platform stable for the admins and developers who depend on it.

RESPONSIBILITIES

• Lead product management for our Schemas team.
• Engage with customers, internal teams, and Benchling fields teams to understand their problems-to-solve and use cases.
• Set the vision for Schemas that will help accelerate development amongst internal development teams.
• Empower scientists, admins, and computational teams that use Benchling to turn their data into an AI-ready structured data foundation for the entire R&D lifecycle.
• Comfortable with rapid prototyping, incremental shipping to deliver value to users, while also knowing the need to deliver stable features to our admins and developers.
• Collaborate very closely with Engineering and Design to develop new product capabilities.
• Partner with Customer Experience, Marketing, and Sales.

QUALIFICATIONS

• Ability to think in systems.
• Demonstrated ability to have a long term vision and ship incrementally along the way.
• 6+ years of product management experience.
• Experience with providing technical solutions to internal developers and external customers.
• Demonstrated ability to explain technical concepts to customers and executive leadership.
• Experience in B2B SaaS or Developer Platform industries preferred.
• Demonstrated experience setting direction and influencing stakeholders.
• A strong curiosity around the science processes that power the R&D lifecycle.
• Past experience working with data modeling or databases required.

Compensation

• $227K – $307K • Offers Equity

U.S. Benefits

Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

HOW WE WORK

Flexible Hybrid Work: We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site Monday, Tuesday, and Thursday.

Job Data by YubHub.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

ROLE OVERVIEW

The Enterprise Lifecycle team is a newly formed engineering team dedicated to ensuring Benchling's largest customers,internationally recognizable names developing some of the world's most innovative treatments and cures,are successful in regulated environments. Our mission is to help them prove their products are safe for human consumption and navigate complex regulatory processes with confidence and efficiency.

As a Software Engineer on this team, you will be a technical leader responsible for designing and building the critical systems that enterprise customers depend on for regulatory submissions and audits. You will own horizontally impactful systems while directly enabling features that appear in FDA submissions and GxP-regulated workflows. This role sits at the intersection of platform and product work, requiring both deep technical expertise and strong product sense.

RESPONSIBILITIES

• Drive the design and development of innovative products and systems that advance Benchling's product and business goals, serving as a technical expert within the team
• Independently architect and implement solutions to complex, open-ended problems in areas such as comprehensive audit coverage, scalable export systems, document lifecycle management, and regulatory compliance workflows
• Lead large, sophisticated initiatives spanning multiple quarters, breaking down ambiguous requirements into concrete technical plans and iterative delivery milestones
• Design for scale and reliability with the future in mind, anticipating technical challenges across our growing enterprise customer base
• Write exceptionally well-documented, well-tested code that follows company best practices and serves as an example for others
• Provide technical leadership through code reviews, architectural guidance, and mentorship of engineers across experience levels
• Partner closely with product management, design, and cross-functional stakeholders to translate customer needs into technical solutions
• Explore and evaluate opportunities to leverage AI and LLMs to improve compliance workflows, audit reporting, and regulatory navigation for our customers
• Establish and improve standards of code quality, style, and architecture at the team level
• Own end-to-end delivery of critical features, from planning and development through deployment, maintenance, and monitoring
• Collaborate with other teams to ensure our horizontal systems integrate seamlessly and enable product development across the organization

QUALIFICATIONS

• 8+ years of experience as a software engineer, with demonstrated progression of increasing scope and impact
• Experience as a technical lead on significant projects involving multiple engineers across multiple quarters
• Strong experience building backend systems and APIs for cloud-based web applications
• Solid understanding of frontend development and the ability to build full-stack solutions when needed
• Proven ability to design scalable, robust software architectures that align with business requirements and long-term maintainability
• Track record of independently scoping and driving initiative-level work with feature scope and impact across a whole product area or team
• Excellent written and verbal communication skills, with the ability to produce clear technical designs and articulate complex technical concepts to diverse audiences
• Demonstrated ability to mentor and develop other engineers, enabling them to be more productive and successful
• Interest in learning about life sciences. Prior biotech knowledge not required, but enthusiasm to learn is essential

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Compensation

• $225,378 – $304,924 • Offers Equity

U.S. Benefits

Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

Job Data by YubHub.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

ROLE OVERVIEW

As an Implementation Manager at Benchling, you will work with customers to develop a deep understanding of their R&D processes and roll out solutions that transform how their research teams work together. You will leverage your scientific background, project management skills, and product expertise to drive successful implementations of the Benchling platform.

RESPONSIBILITIES

• Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
• Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
• Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
• Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
• Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
• Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
• Understand and document customer pain points, advocate for them internally to influence product changes.
• Develop and optimize enterprise training programs including written and video collateral.
• Identify and work with sales on opportunities for account expansion post go-live.

QUALIFICATIONS

• Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field. Advanced degrees preferred.
• At least 2 years of experience in a lab or research setting. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
• Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
• Self-starter with the ability to be successful in a startup environment.
• Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
• Ability to travel up to 25% based on customer and project needs.

BENEFITS

Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

Job Data by YubHub.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day.

ROLE OVERVIEW

Benchling is looking for a Field Enablement Manager, focused on enablement program and platform management, to own our Docebo LMS end-to-end and build the onboarding curriculum that enables our customer-facing teams to deliver at a high level. This role has hybrid responsibilities: part platform administrator, part learning program contributor. You will ensure the LMS is healthy, well-architected, and driving measurable outcomes, while also designing and maintaining content, learning paths, and certification programs across our internal and external consumers.

RESPONSIBILITIES

• Own all Docebo administration: global settings, user provisioning, group management, report configuration, integrations, and platform health, etc.
• Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, certification tracks, course libraries, learner UX, etc.
• Build and maintain dashboards and reporting to track completion rates, certification attainment, and program effectiveness
• Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support
• Author courses, assessments, job aids, and certification programs
• Partner with subject matter experts across CX to translate complex product and process knowledge into engaging training content
• Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation
• Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling's broader knowledge ecosystem

QUALIFICATIONS

• 3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company
• 2+ years of hands-on LMS administration experience; Docebo strongly preferred
• BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, or similar life science field
• Life science background or experience enabling teams serving scientific industries
• Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
• Demonstrated ability to design and build end-to-end curriculum, not just maintain content, including learning paths, assessments, and certifications
• Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
• Strong project management skills; can own a program from scoping through launch and iteration
• Experience building learning metrics and using data to improve program effectiveness
• Familiarity with KCS methodology or knowledge management best practices, a plus

BENEFITS

• $122K – $160K • Offers Equity
• Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Job Data by YubHub.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

Compensation

The compensation range for this role is $92,978 – $125,794, and offers equity.

Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

Role Overview

The Technical Account Manager (TAM) plays a key role within the Optimization Services organization through directly supporting our customers as they leverage Benchling to transform how their research teams work together, post-go-live.

The successful candidate will bring existing Benchling product expertise and the ability to quickly take ownership of an established book of business, including accounts with complex, multi-workstream Success Packages.

The TAM works closely with Customer Success, Professional Services, and Support, in order to deliver a high quality, proactive Benchling experience for our customers.

Responsibilities

• Develop and maintain deep relationships with our customers, including scientists, heads of research, IT managers, and other stakeholders.
• Act as the main point of contact for Success Package delivery post-go-live; manage multiple accounts simultaneously with minimal oversight.
• Proactively partner with customers, CX stakeholders and sales to optimize customers Benchling’s instance to ensure success, engagement, and influence expansion outcomes.
• Proactively identify, communicate, and mitigate potential risks and issues that could impact customer success (budget, scope, product gaps, adoption).
• Lead and execute projects and assignments as needed, including configuration and maintenance of customer Benchling tenant, dedicated follow up tasks, process documentation, new product area enablement, and delivery of project accelerators.
• Proactively maintain and grow product knowledge, services delivery knowledge, and offerings to best support our customers.
• Develop and manage project plans for customer engagements, including defining scope, timelines, milestones, and deliverables for Optimization Services Accelerators.

Qualifications

• 2+ Years active Benchling experience required – candidates must demonstrate hands-on familiarity with Benchling and the ability to independently lead customer-facing Benchling engagements.
• BS or MS in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field, required.
• Experience in a lab or research setting; ability to empathize with scientists and can quickly understand complicated scientific concepts.
• Skilled in internal business systems and project management tools, including LucidChart, Smartsheets, Jira, Certinia, etc.
• Strong written and verbal communication skills; you are an excellent presenter and can quickly connect with a range of industry stakeholders, including scientists, project leads, and executives leadership.
• Autonomous and proactive; outstanding self-starter approach with the ability to be successful in a high-growth environment.
• Curious, creative, and tenacious; you are an advocate for customers and roll up your sleeves to help get a problem solved or a customer on-boarded.

Bonus if you have

• Technical experience with SQL, API integration, Python, etc.
• Familiarity with GxP or validated environment requirements

How We Work

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Job Data by YubHub.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

ROLE OVERVIEW

The Product Support Analyst plays a key role on the team supporting our customers and internal Benchling teams as they use Benchling to transform how their teams work together.

RESPONSIBILITIES

• Be the first line contact to answer product questions and resolve issues for all our customers (Enterprise, Premier, Standard), while deeply understanding scientist pain points for our global customer base
• Become a Benchling product expert. Leverage this knowledge to assist in users through troubleshooting customer support tickets and creating and updating internal/external knowledge articles.
• Collaborate with our internal teams to coordinate on customer issues through resolution
• Document continuously changing product knowledge in internal help articles
• Occasionally deliver in person or virtual trainings for customers and for marketing events (Benchling Bootcamps, Benchtalk, etc)
• Participate in and lead internal Support projects to continuously improve Support processes and elevate our customer’s Support experience

QUALIFICATIONS

• BS or MS in Biology, Molecular Biology, Biochemistry, Genetics, Bioengineering, Bioinformatics, or similar life science field, required.
• Experience in a lab or research setting. You empathize with scientists and can quickly understand complicated scientific concepts.
• Experience in a customer focused role (job or internship).
• Strong communication skills. You are an excellent verbal and written communicator. You can quickly evaluate a customer’s question or concern, apply or source knowledge and provide an impactful solution or response.
• Strong organization and time management skills. You have the skills to balance competing requests and can prioritize them effectively.
• Empathy and Diplomacy. You always put customers first. You can empathize with our customers and provide solutions to elevate their experience. You can work through challenging client requests, set the correct expectations and provide appropriate corrective actions.
• Autonomous and proactive. Outstanding self-starter approach with the ability to be successful in a rapidly changing environment.

BENEFITS

Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

Job Data by YubHub.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day.

ROLE OVERVIEW

We are seeking a motivated and results-driven Strategic Account Executive to join our team. In this role, you will be responsible for driving new business within your territory, focusing on building and maintaining strong relationships with key stakeholders across various personas within an account. You will play a crucial role in expanding our customer base and ensuring successful sales outcomes through effective pipeline generation and accurate sales forecasting.

RESPONSIBILITIES

• Pipeline Generation: Creating 80% of your pipeline by identifying new business opportunities and engaging with multiple personas within the prospect/customer base. Utilize various strategies and tools to generate leads and move them through the sales cycle.
• Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10 of goal), leveraging data to inform decision-making and ensure predictable revenue outcomes with the goal of consistent attainment of revenue targets.
• Solution Selling: Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect.
• Negotiation and Closing: Lead negotiations with potential clients, by thoughtfully addressing key stakeholders including multiple personas and CxO in the buyer journey, while navigating organizational complexities, addressing objections and securing new business agreements.
• Account Management: Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives.
• Collaboration: Partner with internal teams (marketing, product, customer success, etc) and Channel to ensure a seamless experience for clients and drive long-term customer satisfaction.
• Continuous Learning: Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market.
• Process: Drive the sales process through Pipeline Generation (PG), 3 Why’s, Champion Building, MEDDICC, Command of the Message, etc. Maintain account integrity and opportunity data within company systems; Salesforce.

QUALIFICATIONS

• Proven experience as an Account Executive, preferably within a data management, workflow SaaS or technology-driven environment that sells to multiple personas across IT & Line of business.
• Demonstrated ability to drive pipeline generation and manage complex sales cycles.
• Strong sales forecasting skills with a track record of meeting or exceeding targets.
• Demonstrated success in selling products or solutions that typically fall outside of pre-established budgets, with a proven ability to build a compelling business case and influence purchasing decisions.
• Experience working with diverse personas within an account (from technical decision makers, business decision makers & CxO execs), with the ability to influence decision-making at all the levels.
• Dynamic communication, negotiation, and interpersonal skills.
• Self-motivated, with a strong drive to achieve and exceed goals.
• Ability to work independently as well as collaboratively in a team environment.
• Familiarity with MEDDICC sales methodology is a plus but not required.
• Knowledge of the life sciences industry, including: R&D, and/or IT functions is preferred but not required.
• Bachelor’s degree - life sciences major is preferred but not required.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Job Data by YubHub.

As an SMB Account Executive, you'll drive new business within your territory, engaging small biotech and life sciences companies.

Compensation

You'll earn $75K – $105.3K, with equity, commission, and potential total on-target earnings of $150,000 to $210,600.

U.S. Benefits

Enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

ROLE OVERVIEW

As an SMB Account Executive, you'll own the full sales cycle, from identifying and prospecting new accounts to closing deals.

RESPONSIBILITIES

• Pipeline Generation: Identify and engage new business opportunities across your territory.
• Sales Forecasting: Develop and maintain accurate sales forecasts.
• Solution Selling: Tailor presentations and proposals to each prospect's unique scientific and business needs.
• Full-Cycle Selling: Run discovery, build a compelling business case, and close new business agreements.
• Account Management: Align Benchling's solutions with customers' R&D goals.
• Collaboration: Partner with Marketing, Product, and Customer Success.
• Continuous Learning: Stay updated on industry trends and the competitive landscape.
• Process Excellence: Apply structured sales methodology to manage your pipeline.

QUALIFICATIONS

• 1–3 years of experience as a Sales Development Representative, or 1–2 years of full-cycle sales experience.
• Life science background required.
• Experience running product demos is a plus.
• Demonstrated ability to prospect, build pipeline, and manage a sales cycle.
• Strong communication, interpersonal, and organizational skills.

HOW WE WORK

We offer a flexible hybrid work arrangement, prioritizing in-office collaboration 3 days a week.

Job Data by YubHub.

The Support Team Leader will lead our customer support presence in close collaboration with our Global Support Leadership Team and our CX Leadership Team. This role combines growing a high-performing regional support team, owning incident management leadership, and helping scale a modern, efficient Support organization through Enterprise-grade practices and thoughtful AI adoption.

Responsibilities:

• Manage the daily support operations, including strategic resourcing and staffing, and serve as a first-line contact for regional escalations, while deeply understanding scientist pain points.
• Build team culture and identity: run regular team meetings, celebrate wins and milestones, invest in career growth conversations, and develop a team where people feel supported and excited to grow.
• Partner with the Incident Center of Excellence (CoE) to mature the incident process (post-incident reviews, closing CoE action items, formalizing communication playbooks and severity-based response criteria), and help build and run a sustainable off-hours coverage model – recruiting, training, and personally rotating in as an escalation responder.
• Analyze incident and support metrics (volume, severity trends, time-to-resolution, comms timeliness) to inform staffing and process decisions, and report trends to CX leadership.
• Drive consistent, effective adoption of AI tools across support workflows, piloting opportunities to reduce ticket-handling time, surface account context automatically, and free up Product Support Analyst time for higher-value work.
• Collaborate with Build, Product, Technical Account Managers, Customer Success, and Professional Services to coordinate on customer issues and incidents, and ensure the team keeps help content and product knowledge current.
• Represent support at customer-facing events as needed (customer visits, bootcamps, Benchtalk, conferences).

Qualifications:

• Experienced leader with a track record of building and developing a team, with 2+ years management experience and 5+ years SaaS support or professional services – or demonstrated leadership, with experience assigning ticket work and managing queues and resources.
• Working knowledge of support and incident tooling and industry best practices for world class customer service in technical support/services environment (e.g. Salesforce, Zendesk, JIRA, PagerDuty, or equivalent incident and support systems).
• Coaches with empathy and exercises judgment prioritizing issues by urgency, severity, and customer health context.
• Skilled in, or has strong aptitude for, customer-facing crisis communication: knowing what to say, when, and to whom during a live incident, and how to translate technical root cause into clear customer-facing narratives (RCAs/ISNs).
• Experience with Enterprise-grade support: managing high-stakes accounts holistically, building trust with sophisticated customers, and thinking beyond individual ticket resolution.
• Genuine enthusiasm for using AI in support, ideally with hands-on experience piloting or driving adoption.
• Bachelor's degree in a life sciences related field is recommended (biology, microbiology, genetics, biotechnology, neurology, etc.) - direct research or lab experience is a big plus.
• Strong communicator and customer advocate – empathetic, resourceful, and detail-oriented, with excellent written and verbal skills across departments, remote teams, and external stakeholders. Comfortable working independently, adapting quickly to new demands, and solving complex problems with a strong sense of urgency and bias toward action.

Compensation:

• $127K – $150K • Offers Equity

Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

Job Data by YubHub.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

ROLE OVERVIEW

The Head of Professional Services, EMEA is responsible for the growth and excellence of the professional services team in Europe. This individual will oversee an organization responsible for driving successful Benchling deployments, ensuring customer satisfaction, and maximizing the value clients derive from the company’s products. The role combines strategic leadership with hands-on execution to align services with business objectives and client needs.

RESPONSIBILITIES

• Delivery Leadership
• Own end-to-end delivery quality, timeline, and performance across EMEA Professional Services engagements
• Partner globally to set and enforce delivery standards for complex, validated, and regulated environments
• Serve as an escalation point for at-risk engagements, partnering with Customer Success and Support to resolve cross-functional customer issues
• Team & Org Building
• Lead, grow, and retain a distributed team across Europe, with a focus in Zurich and London/Cambridge
• Ensure that the team structure and incentive models hit utilization targets but also long-term relationship investments
• Build a strong bench through hiring, onboarding, and career pathing for implementation consultants and specialists
• Lead and develop managers to excellence
• Partner & Ecosystem Management
• Manage relationships with systems integrator and delivery partners supporting EMEA capacity, including performance oversight and quality accountability
• Determine where partner delivery capacity should be used vs. built in-house, and manage the transition points between the two
• Commercial Ownership
• Own SOW scoping, staffing forecasts, and financial performance for the EMEA PS book of business
• Partner with Sales on deal structuring for new implementations, expansions, and renewals with a services component
• Provide accurate capacity and revenue forecasting to leadership
• Customer & Executive Engagement
• Represent Professional Services in executive business reviews with enterprise pharma and biotech clients
• Build trusted relationships with technical and scientific stakeholders at customer organizations
• Champion the adoption of AI delivery practices within the PS team and with customers

QUALIFICATIONS

• 8+ years in professional services, implementation, or delivery leadership roles within enterprise software; life sciences, pharma, biotech, or scientific software strongly preferred.
• Ability to develop fluency with Biotech R&D processes and scientific concepts. Must be able to confidently interface and build trust with VP and C-Level Scientific & Research IT leaders in top Biotech and Pharma companies.
• Background developing a team that has proven technical, business or scientific, and consulting skills for delivery success.
• Proven experience leading distributed teams across multiple European countries, including navigating differing labor environments and travel/delivery cadences.
• Experience leading and developing a strong set of managers that own delivery quality and execution, as a second line leader.
• Direct experience managing delivery through third-party systems integrator partners, including holding partners accountable for quality.
• Strong commercial acumen: comfort owning SOW economics, margin, and forecasting
• Executive presence with technical and scientific buyers; ability to run high-stakes EBRs and escalations.
• Fluency in English required; additional European languages (German, French) a strong plus given the DACH and French-speaking customer base.
• Genuine enthusiasm for AI-enabled delivery models.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Job Data by YubHub.

The successful candidate will be a senior individual contributor reporting to the Chief Accounting Officer, responsible for third-party spend in cloud infrastructure, enterprise SaaS, and professional services, as well as the travel and expense program.

Key responsibilities include:

• Leading vendor negotiation and renewals for strategic agreements
• Developing category strategies for major spend areas
• Designing and implementing a third-party vendor risk program
• Leveraging experience to lead edge, best-in-class process and set direction

The ideal candidate will have 10+ years of experience in procurement, strategic sourcing, or vendor management, with negotiation expertise and a track record of delivering substantial savings.

In return, Benchling offers a competitive salary of $187,425 - $253,575, equity, and a comprehensive benefits program.

The work arrangement is hybrid, with employees expected to be on-site 3 days per week.

Job Data by YubHub.

Compensation

• $140K – $200K
• Offers Equity
• Offers Commission
• This role is eligible to participate in Benchling's commission plan, it is common for employees in this role to receive total on-target earnings of $280,000 to $400,000.

U.S. Benefits Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

Role Overview You will focus on building and maintaining strong relationships with key stakeholders across various personas within an account (IT, Science/R&D, Data Science). You will play a crucial role in expanding our customer base and ensuring successful sales outcomes through effective pipeline generation, account management and accurate sales forecasting.

Responsibilities

• Pipeline Generation: Creating 80% of your pipeline by identifying new business opportunities and engaging with multiple personas within the prospect/customer base in partnership with your SDR.
• Sales Forecasting: Develop and maintain accurate sales forecasts (+/- 10 of goal), leveraging data to inform decision-making and ensure predictable revenue outcomes with the goal of consistent attainment of revenue targets.
• Solution Selling: Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect.
• Negotiation and Closing: Lead negotiations with potential clients, by thoughtfully addressing key stakeholders including multiple personas and CxO in the buyer journey, while navigating organizational complexities, addressing objections and securing new business agreements.
• Account Management: Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives.
• Collaboration: Partner with internal teams (marketing, product, customer success, etc) and external teams (GSIs, AWS, etc) to ensure a seamless experience for clients and drive long-term customer satisfaction.
• Continuous Learning: Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market.
• Process: Drive the sales process through Pipeline Generation (PG), Leading Indicators to drive repeatable success, 3 Why’s/MEDDICC & ability to build champions across the user community, middle management & ‘C’ Suite.

Qualifications

• Proven experience as a global enterprise/major accounts seller, preferably within a data management, workflow SaaS or technology-driven environment that sells to multiple personas across IT & various Line of business.
• Demonstrated ability to drive pipeline generation and manage complex sales cycles of 7+ figure deals.
• Strong sales forecasting skills with a track record of meeting or exceeding targets.
• Demonstrated success in selling products or solutions that typically fall outside of pre-established budgets, with a proven ability to build a compelling business case and influence purchasing decisions.
• Experience working with diverse personas within an account (from technical decision makers, business decision makers & CxO execs), with the ability to influence decision-making at all the levels.
• Dynamic communication, negotiation, and interpersonal skills.
• Self-motivated, with a strong drive to achieve and exceed goals.
• Ability to work independently as well as collaboratively in a team environment.
• Ability to leverage the MEDDICC sales methodology is highly recommended.
• Knowledge of the life sciences industry, including: R&D, and/or IT functions is preferred but not required.

Job Data by YubHub.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

ROLE OVERVIEW

Developer Experience is a crucial function that empowers our engineers to excel in their craft. As a technical leader in the Platform pillar, you’ll work on the Developer Productivity team to create tools and frameworks that enhance developer experience and drive AI enablement and adoption across the Build org. Your success will enable our engineering teams to efficiently deliver high-quality products. By understanding the unique challenges developers face and crafting solutions to remove engineering friction, you'll play a key role in driving innovation and fulfilling Benchling’s mission.

RESPONSIBILITIES

• Enhance the BFF layer between our client and backend APIs, allowing us to ship changes frequently with high confidence.
• Build and implement tooling for efficient, frictionless development, testing, and packaging for production release.
• Iterate on developer experience improvements using qualitative and quantitative feedback.
• Implement feedback loops that integrate quality into software development workflows.
• Champion effective engineering and operational patterns across the Engineering org.
• Collaborate with cross-functional teams to address challenges in engineering workflows that impact developer happiness and productivity.
• Work closely with product managers, designers, and peers in engineering to make Benchling a delightful place to develop software.
• Help rapidly scale our product and team. As a member of the engineering team, you'll be an integral part of how we mature our tooling, best practices, engineering processes, and hiring.

QUALIFICATIONS

• You have 4+ years of experience in software engineering.
• Build tools and software with a product-first approach. You ship code quickly and care about the real-world impact of your code.
• Expertise with at least one web framework, preferably node or python.
• Have strong abilities in problem-solving and iterating on feedback.
• Enjoy ownership and building key pieces of product.
• Have empathy for your customers and curiosity about their challenges.
• Experience with GraphQL preferred.
• Are interested in learning more about life science (prior knowledge is not required; desire to learn is a must).
• Clear and effective communicator, especially in cross-functional settings.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

BENEFITS

• $173K – $234K • Offers Equity
• Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

Job Data by YubHub.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

ROLE OVERVIEW

We are seeking a motivated and results-driven SMB Account Executive to join our team. In this role, you will be responsible for driving new business within the EMEA territory, focusing on building and maintaining strong relationships with key stakeholders across various personas within small and medium-sized accounts. You will play a crucial role in expanding our customer base and ensuring successful sales outcomes through effective pipeline generation and accurate sales forecasting.

RESPONSIBILITIES

• Create and drive your own pipeline by identifying new business opportunities and engaging multiple personas from scientists to C-suite.
• Develop and maintain accurate sales forecasts, leveraging data to inform decision-making and ensure predictable revenue outcomes.
• Effectively communicate the value of our platform, tailoring presentations and proposals to meet the specific needs of each prospect.
• Run Benchling platform demonstrations aligned to a clear customer problem statement and a Benchling proven solution to potential clients.
• Lead negotiations with potential clients, addressing key stakeholders and securing new business agreements.
• Work across multiple personas within an account to understand their unique needs and align Benchling’s solutions with their business objectives.
• Partner with internal teams and Channel to ensure a seamless experience for clients and drive long-term customer satisfaction.
• Stay informed about industry trends, competitors, and emerging technologies to maintain a competitive edge in the market.
• Drive the sales process through Pipeline Generation, 3 Why’s, Champion Building, MEDDIC, Command of the Message, etc.

QUALIFICATIONS

• Bachelor’s degree in life sciences.
• 1-3 years of experience as an Account Executive, Field Application Scientist, Account Manager, or Sales Development Background.
• Demonstrable history of consistently achieving or exceeding ambitious sales targets.
• Knowledge of the life sciences industry, including R&D and/or IT functions.
• Curiosity, creativity, and persistence.
• Dynamic communication skills and the versatility to connect effectively with a range of stakeholders.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

SALARY & BENEFITS

Full-time employees outside the U.S. enjoy a comprehensive benefits program tailored to their region of residence.

The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location.

Job Data by YubHub.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We're building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

ROLE OVERVIEW

We are looking for a detail-oriented and analytically strong Financial Analyst to join our Strategic Finance team, reporting to the Strategic Finance Leader for the Field. This is a high-impact, execution-focused role at the core of how we support the Sales organization , you'll own the monthly and quarterly close process, budgeting and forecasting, sales performance analysis (including commission payout reconciliation), and expense management. The foundation of this role is rigorous FP&A work: getting the numbers right, surfacing the right insights, and building the operational infrastructure that lets the business run well.

Please note: This is an in-office/hybrid role requiring regular on-site presence in San Francisco; only candidates currently living in the area will be considered.

RESPONSIBILITIES

• Build and maintain full year budgets and quarterly forecasts for various Field Organizations (Sales, Solution Consulting, Sales Operations & Enablement, and Marketing)
• Deliver monthly/quarterly analyses of financial results including BvA variances to plan, ensuring key issues, risks and business drivers are understood and proactively highlighted
• Support commissions calculations and reporting, analytics and support annual comp plan design
• Support the company-wide annual and long-range planning processes
• Partner with Accounting on monthly close activities such as vendor trend reviews, closed-won opportunities, collections, and commissions payments
• Develop and continually improve sales and customer metrics (revenue, ARR, ASP, seat penetration, quota attainment etc.)
• Partner with business leaders to drive strategic initiatives influencing business decisions and by providing proactive recommendations, backed by strong business and financial analysis
• Drive ad-hoc projects and analysis to support Benchling’s long-term growth

QUALIFICATIONS

• Bachelor’s degree in Business, Finance, Accounting, Economics or equivalent area.
• 2–5 years of FP&A or Strategic Finance experience, with at least 2 years supporting a Sales, Marketing or GTM org at a SaaS company.
• Strong understanding and substantial knowledge of complex financial modeling, GAAP accounting and FP&A best practices
• Strong Communication Skills - ability to think logically, rationally, and strategically in order to distill and articulate complex data to drive business decisions. Experience presenting analyses to management and ability to lead and drive initiatives
• Proficiency in Excel/Sheets and a planning tool (Adaptive, Anaplan, or equivalent) required. Salesforce and Certinia experience is a strong plus.

COMPENSATION

• $119K – $150K • Offers Equity

U.S. Benefits

Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

#LI-Hybrid #BI-Hybrid #LI-JF1

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Job Data by YubHub.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We're building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

ROLE OVERVIEW

The Solutions Delivery Manager is responsible for ensuring Benchling solution development, coverage, efficacy, quality, and enablement across the Customer Experience team. Operating at the intersection of our product suite and our customers, this dynamic role focuses on translating our product capabilities into effective solutions to match our customers' scientific use cases, and enabling the broader CX organization to operationalize around Benchling's best practices. Solutions Delivery Manager works cross-functionally with Benchling's build organization, as well as across the CX departments, to develop robust solutions that can deliver value to our customers, while improving internal knowledge and productivity.

Chemistry is one of Benchling's newest and most exciting product areas , unlocking an entirely new group of companies, scientists, and science to be done on Benchling. This role will help navigate a budding product area through to market adoption, partnering closely with internal product, enablement, and delivery teams, while working directly with customers to build trust and help shape our vision in this space.

Successful Solutions Delivery Managers will harness the knowledge and experience Benchling has gained across thousands of customer engagements, and leverage previous and learned experience to serve as an expert across scientific domains and modalities served by Benchling. They will develop, and continuously improve our solutions as both the science and Benchling product capabilities evolve. A successful candidate will be comfortable working across teams and systems, often with no existing guidance or playbook, to deliver impactful solutions and value aligned with our department and team goals.

RESPONSIBILITIES

• Navigate a budding product area through to market adoption , partnering with internal product, enablement, and delivery teams, while working directly with customers to build trust and shape our vision in this space
• Serve as a key advisor on customer accounts as an expert in the scientific and product space
• Deliver services and oversee services engagements to ensure high quality solution and delivery
• Build a roadmap of solution assets to deliver impactful solutions to the broader CX organization
• Build and maintain solution assets, such as best practices documents
• Train and educate the broader CX organization through various means (e.g. create documentation, drive enablement initiatives, refresh solutions, advise on customer engagements, etc.)
• Collaborate across CX departments to reflect customer learnings into solution assets
• Operationalize Benchling’s new product introduction motions to deliver new product insights
• Work cross-functionally with Sales, Marketing, and Strategy teams to align on product value and customer messaging
• Learn existing and new verticals that Benchling services

QUALIFICATIONS

• Experience and Educational Requirements
• 6+ years of lab experience in medicinal chemistry, PD chemistry, or a closely related field
• 2+ years experience in customer service or customer-facing roles
• Bachelor's degree in chemistry, or life sciences related field is required (biology, microbiology, genetics, biotechnology, neurology, etc.)
• Ph.D. in chemistry is preferred
• Scientific and Benchling Knowledge
• Fluency in medicinal chemistry or PD chemistry, ideally both
• Fluency in a chemistry-focused lab informatics tool
• Knowledge of Benchling’s Platform and solutions, and technical proficiency with Benchling products is preferred
• Customer Readiness
• Experienced customer experience professional with a strong track record in overseeing the success of customer engagements
• Superior customer service skills – the ability to be empathetic, accurate, resourceful, and conscientious with a sense of urgency
• Problem Solving and Collaborative Success
• Excellent oral and written communication skills to work effectively with others both inside and outside departmental boundaries, at remote locations and/or outside the company
• Demonstrate ability to analyze and resolve complex problems and rapidly assimilate new knowledge and information
• Flexible and able to adjust on the fly to new demands; a high sense of urgency, tendency towards action, and comfortable working through ambiguity to independently make progress on individual and team goals

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

BENEFITS

• $154K – $208K • Offers Equity
• Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.

Job Data by YubHub.