Belong is building the Residential Operating System: a fully integrated, AI-powered platform that manages homes, coordinates thousands of real-world service moments, and creates authentic belonging experiences for homeowners and residents. The member journey is the product. But the Residential OS only delivers on that promise if the operational machinery running beneath it is intelligent, instrumented, and self-improving.

Most companies say they are AI-first. At Belong, it means something specific: by the end of 2025, the majority of communications across sales, leasing, homecare, and concierge functions are AI-generated. Human Advisors and Concierges handle trust-critical moments. AI agents handle everything else: triage, scheduling, status updates, escalation routing, vendor coordination, documentation.

The operations product surface is where that architecture lives or dies. As Product Owner, Operations, your job is to design, deploy, and relentlessly improve the AI-powered system that runs the homeowner and resident journey from inspection through occupancy. You are not writing requirements for a future that engineers will build someday. You are shipping agent-driven workflows today, measuring their quality and deflection rates next week, and iterating the week after.

This role is for someone who understands that the frontier of operations is not better dashboards. It is autonomous systems that perform with the judgment of your best operator, at infinite scale, at the moment the member needs it.

Responsibilities

• AI agent architecture across the operational journey. Every operational phase, from home preparation, move-in orchestration, homecare and maintenance, to Pro coordination and vendor scheduling, has a human workflow today and an AI-assisted target state. You will define that target state phase by phase: what the agent handles autonomously, what triggers human review, what escalates immediately.

• The agent-human handoff model. The Member Journey Brief is explicit: humans are deployed at trust-critical moments. AI handles orchestration, speed, and precision behind the scenes. You are the person who defines exactly where that line sits, and who moves it systematically as agent quality improves.

• LLM-powered communication workflows. Belong's target is 80% AI-generated communications across operational functions by Q3. You will own the product layer that makes this real for operations: the prompt architecture, context retrieval pipelines, output quality review systems, and the feedback loops that improve generation quality over time.

• Foundation as the AI control panel. Foundation is where Belong's operational teams live. Every tool your squad ships into Foundation is either creating leverage for humans or replacing manual work with agent-driven automation. You will define the roadmap for Foundation's evolution from task management system to AI control panel: where agents surface for review, where exceptions queue for human action, where quality scores and deflection rates are visible in real time.

• Operational instrumentation and model feedback. AI systems degrade without structured feedback. You will build the instrumentation that captures ground truth: CSAT signals, escalation rates, rework rates, SLA breach patterns, and member sentiment. You will design the feedback loops that push this signal back into model evaluation and prompt improvement.

The AI Stack You Will Work With

• LLM-based communication generation with context injection from CRM and operational state
• Agentic scheduling and coordination workflows (Homecare triage, Pro dispatch, vendor coordination)
• Automated escalation routing based on signal classification
• Quality scoring and anomaly detection on agent outputs
• Retrieval-augmented generation for Concierge and Homecare agent context

What Success Looks Like

• 90 days: Every operational phase has a documented AI target state with defined autonomous scope, human escalation thresholds, and instrumentation in place.
• 6 months: AI-assisted workflows have measurably reduced manual communication volume across at least 2 operational functions with no CSAT degradation.
• Year 1: The majority of routine operational communications in your product surface are AI-generated. Human operators are handling exceptions, escalations, and trust-critical moments, nothing else.

Example KPIs You Will Be Held To

• AI deflection rate vs. manual handling baseline, by operational function
• CSAT from homeowners and residents at each operational phase (the constraint: deflection gains cannot come at CSAT cost)
• SLA compliance rates for homecare and Pro services
• Time-to-list (inspection to live listing)
• Move-in readiness rate and failed move-in rate
• Human escalation rate as a quality signal on agent confidence calibration

Who You Are

• AI systems thinker. You do not think about AI features. You think about AI systems: input context, output quality, fallback behavior, quality measurement, and continuous improvement loops.
• Operationally grounded. You have worked in environments where things break in the real world, with real vendors, real homes, real members, and you understand that an agent operating without the right context is more dangerous than no agent at all.
• Outcome obsessed. You hold deflection rate and CSAT simultaneously. You do not celebrate automation that degrades experience.
• Technically fluent. You can write a SQL query, read a vector similarity result, reason about retrieval quality, and understand the tradeoffs in a prompt engineering decision.
• Cross-functional driver. Operations, Homecare, Leasing, Vendor Ops, and Engineering all touch your surface. You run the rituals, translate across languages, and hold the delivery cadence.

What You Bring

• 3 to 5 years of product experience, with at least 1 to 2 years directly building or operating AI-powered products in a production environment
• Hands-on experience with LLM integrations, prompt engineering, RAG pipelines, or agentic workflow design
• Demonstrated ownership of operational tooling or service orchestration products in a marketplace, logistics, or operations-intensive environment
• Proficiency with data: SQL, funnel analysis, and the ability to detect when a metric is being gamed or misread
• Experience with AI evaluation frameworks and output quality measurement is a strong advantage
• Prior work in consumer real estate, hospitality, or residential services is a plus

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The homeowner funnel, from first impression through signed agreement and activated listing, is the highest-leverage product surface in the business. Most growth product roles are about optimizing what already exists: faster page loads, shorter forms, better copy. This role is about building something structurally different.

Belong's homeowner acquisition funnel is being rebuilt as an AI-native system: conversational intake powered by LLMs, personalized onboarding that adapts dynamically to each homeowner's financial profile, predictive scoring that routes the right lead to the right moment in the Advisor workflow, and agentic follow-up that replaces manual sequences with intelligent, context-aware outreach.

The target is a funnel that learns, where every interaction generates signal that makes the next interaction more likely to convert. As Product Owner, Growth, you are the person building that system. You own the homeowner acquisition and activation funnel end to end, from first contact to listed home.

Responsibilities ================

AI-native intake and qualification layer

The first interaction a homeowner has with Belong, whether via belonghome.com, a paid channel, or a referral, is where trust is either established or lost. You will build conversational intake flows powered by LLMs that qualify, capture, and begin converting leads in real time.

These are not chatbots with decision trees. They are context-aware systems that understand the difference between a cashflow-positive homeowner who wants yield optimization and a cashflow-negative homeowner who needs a path to profitability, and adapt the conversation, the framing, and the call-to-action accordingly.

Personalized onboarding and trust architecture

A homeowner considering Belong is anxious. They are considering handing over their most valuable asset to a platform they found online. Conversion at this stage is not a UX problem. It is a trust architecture problem.

You will design onboarding sequences that adapt dynamically based on homeowner attributes: property type, cashflow profile, prior rental history, risk signals, and behavioral signals from in-session activity.

You will use LLMs to generate personalized content, market analyses, improvement ROI estimates, comparable listings, that makes the value proposition concrete and specific to their home, not generic.

Predictive lead scoring and Advisor routing

Belong's Advisors are the trust-critical human touchpoint in the homeowner funnel. Their time is finite and high-value. You will build the predictive infrastructure that scores every lead on conversion likelihood, property quality, and fit with Belong's ICP, and routes leads to Advisors with the context they need to have the right conversation immediately.

You will work with data science to train and evaluate these models, with RevOps to deploy them into the Salesforce workflow, and with Sales leadership to validate signal quality against actual close rates.

Agentic follow-up and nurture sequences

Most leads do not convert on the first contact. Today, nurture is a sequence of templated emails. The target state is an AI agent that monitors lead behavior, page views, document opens, return visits, session signals, and generates contextually appropriate, personalized outreach at the right moment, with the right frame, without a human initiating every touchpoint.

You will define the agent's decision logic, build the context retrieval pipeline, instrument the output quality, and iterate on conversion impact week over week.

Funnel instrumentation and the learning loop

An AI-native funnel without rigorous instrumentation is a black box. You will build the measurement architecture that makes every conversion decision traceable: which intake flow variant produced the lead, which scoring model routed it, which agent-generated touchpoint influenced the next action, which Advisor framing closed it.

You will design the feedback loops that push conversion signal back into model evaluation, prompt improvement, and scoring recalibration. The funnel gets smarter every week or it is not an AI-native funnel.

The activation gap: agreement to listed home

Signing the agreement is not growth. A listed home is growth. The conversion from signed agreement to activated listing is a product problem with high leverage: homeowners who do not complete inspection scheduling, who abandon the improvement process, or who sit in the pipeline without a live listing represent real lost revenue.

You will own the product layer that closes this gap, including AI-assisted improvement planning, proactive homeowner communication anchored to their cashflow profile, and predictive identification of homeowners at risk of churning before listing.

The AI Stack You Will Work With ===========================

• LLM-powered conversational intake with real-time lead qualification and cashflow profile detection
• Personalized content generation using property-level market data, comparable listings, and improvement ROI modeling
• Predictive lead scoring models trained on conversion, property quality, and ICP signals
• Agentic follow-up workflows with behavioral trigger logic and context-aware generation
• Retrieval-augmented generation for Advisor preparation: the right context, surfaced at the right moment before the call
• A/B testing infrastructure applied to AI-generated content variants, not just static copy

What Success Looks Like ====================== 90 days: The funnel is fully instrumented from first click to activated listing with conversion rates and drop-off points visible at each stage. An AI-assisted intake flow is in production and being tested against the baseline.

6 months: Lead-to-listing conversion is measurably above baseline. AI is integrated at a minimum of 3 funnel touchpoints with documented conversion impact per touchpoint. Advisor routing is scored, and the correlation between score and close rate is being tracked.

Year 1: The majority of homeowner outreach between first contact and agreement signing is AI-generated, with human Advisors focusing exclusively on trust-critical call moments. CAC on the supply side is trending down. Time-to-activation is compressing quarter over quarter.

Example KPIs You Will Be Held To ==================================

• Lead-to-listing conversion rate (the primary number)
• Cost per activated listing
• Time from first contact to listing live
• AI-assisted funnel touchpoint conversion impact, measured per touchpoint
• Advisor routing accuracy: scored lead close rate vs. unscored baseline
• Experiment velocity: instrumented tests shipped per month
• Homeowner CSAT at onboarding and inspection phases (the constraint: conversion gains cannot come at experience cost)

Who You Are ============ AI systems builder, not AI enthusiast. You have shipped LLM-powered product features in production. You understand prompt engineering, retrieval quality, latency tradeoffs, output evaluation, and model feedback loops. You think about AI systems the way a statistician thinks about models: with explicit assumptions, known failure modes

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This role is for someone who cares deeply about details, enjoys structure, and wants their work to directly support the growth of a meaningful company.

Key Responsibilities: Create Financial Clarity: Maintain clean, accurate financial records that enable leadership to make confident decisions. Support Smart Growth: Monitor financial performance and help ensure discipline as the business scales. Strengthen Our Foundation: From audits to reporting, you'll help ensure our financial operations are reliable, compliant, and future-ready. Improve the System: You'll contribute to process improvements and automation that strengthen how the Finance team operates.

What You'll Do: Accounting & Close: Prepare journal entries, perform monthly balance-sheet reconciliations, assist with monthly close and financial statements. Reporting & Accuracy: Ensure timeliness and accuracy of records, support financial reporting for internal stakeholders. Audits: Coordinate with external auditors and support audit execution. Budgeting & Analysis: Track performance against budgets, identify trends, discrepancies, and risks, support financial planning discussions. Collaboration: Work cross-functionally with Finance, Operations, and other teams, build strong working relationships across departments. Operations & Improvement: Support automation and process optimization initiatives, contribute to a high-trust, high-accountability finance culture.

Who You Are: Detail-Driven: You care deeply about precision. The small things matter. Structured & Organized: You manage priorities well and meet deadlines consistently. Problem Solver: You enjoy improving systems and ways of working. Reliable Teammate: You show ownership, professionalism, and integrity. Positive Mindset: You bring curiosity, openness, and resilience to your work.

Experience & Qualifications: 1+ years of accounting experience (startup or tech is a plus) Bachelor’s degree in Accounting, Finance, or a related field Strong Excel and Google Sheets skills Experience with accounting or finance systems Comfortable working in a fast-moving environment

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Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.

We are building a scaled system of wealth creation for regular people through homeownership.

We've survived Covid, the tech crash, and the toughest years of the capital markets.

We are growing fast and we are AI First.

Our 200+ Belongers are strong, curious, and extremely ambitious.

About the Home Quality Team What we do goes far beyond prepping a home for listing. Our work is about quality,as a mindset, a standard, and a promise to residents and homeowners. From the moment a home is ready to start work to the moment it’s loved, our team ensures that every step,inspections, repairs, cleaning, photography, listings,reflects our commitment to delivering homes that meet Belong’s standards.

About the Role We’re looking for a hands-on operator who owns a portfolio of homes from inspection → scope → repairs → QA → photos → listing → move-in. You’ll translate inspection findings into action, coordinate contractors and schedules, manage revenues executed and timelines, and keep every stakeholder aligned. If you’re proactive, organized, and energized by making things happen fast,and right,this role is for you. This isn’t a sit-back role. You’ll chase blockers, re-sequence work on the fly, jump on details when needed, and keep momentum until keys are in a resident’s hand.

What You’ll Do Own the home journey: Take each assigned home from inspection to move-in ready, ensuring scope, schedule, and revenues executed are clear and delivered. Turn findings into plans: Convert inspection notes into punch lists; define scope, materials, and sequencing (repairs → cleaning → photos). Coordinate the doers: Work daily with inspectors, handypeople, painters, cleaners, locksmiths, and photographers,ensuring access and day-of readiness. Schedule with precision: Book vendors, stack work efficiently, and re-sequence quickly to protect timelines. Guard the standard: Run pre- and post-repair QA; confirm photo-readiness; ensure listing criteria and brand standards are met. Drive revenue execution: Compare quotes, choose the most affordable trusted option, and push work to completion and invoicing to realize revenues. Communicate clearly: Keep homeowners, internal teams (Sales, Vendor Ops, Listings, Support), and residents updated,no surprises. De-risk early: Escalate access issues, power/water, furnished homes, or special conditions quickly to avoid delays. Track everything: Keep the source-of-truth updated in our product,every task, date, and invoice.

What Success Looks Like (KPIs) Revenues executed Time to list Listings delivered CSAT from homeowners and residents

What Makes You Great Homeowner-centric: You frame decisions around trust, outcomes, and value. Cross-functional driver: You align inspectors, contractors, and internal teams toward a date-certain goal. Proactive: You anticipate issues and solve them before they hit the critical path. Structured & organized: You manage multiple homes, vendors, and deadlines without dropping details. Ambitious & hands-on: You roll up your sleeves and drive to done,and done well. Outcome-oriented communicator: Crisp, timely, and action-focused in writing and on calls.

Minimum Requirements 1–3 years in start-up operations or a similar fast-paced execution role.

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The Home Quality Team We don't just prep homes , we set the stage for homeowners and residents to fall in love at first sight. From the moment a home is ready to start work to the moment it's loved, our team ensures every step,inspections, repairs, cleaning, photography, listings,meets Belong's standards of quality.

The Role As a Pricing Associate, you'll be the go-to person for turning inspection findings into cost-effective, realistic repair pricing that maximizes ROI for homeowners and Belong. Using AI and market data, you'll generate competitive pricing that's grounded in real-world costs. You'll thrive in a fast-paced environment where multiple pricing requests come in at once, and your structured approach ensures nothing slips through the cracks.

Responsibilities Review inspection findings and scopes of work to identify all needed repairs and improvements Generate repair pricing using AI tools and market data, ensuring costs are competitive, realistic, and ROI-positive Prioritize multiple pricing requests simultaneously while maintaining accuracy and consistency Apply structured decision-making to balance quality standards with cost-effectiveness Identify opportunities to optimize costs by bundling repairs or leveraging efficiencies across homes Track pricing accuracy vs. actual costs to continuously refine benchmarks

What Makes You Great for This Role 1–3 years in operations, pricing, or a fast-paced execution role Proven ability to handle multiple requests while staying highly organized and structured Strong analytical skills with a knack for balancing cost and quality Comfortable using AI and data to make decisions Proactive problem-solver who can move fast without sacrificing accuracy

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About the Home Quality Team Our work is about quality,as a mindset, a standard, and a promise to residents and homeowners. From the moment a home is ready to start work to the moment it’s loved, our team ensures that every step,inspections, repairs, cleaning, photography, listings,reflects our commitment to delivering homes that meet Belong’s standards.

About the Role We’re looking for a hands-on operator who owns a portfolio of homes from inspection → scope → repairs → QA → photos → listing → move-in. You’ll translate inspection findings into action, coordinate contractors and schedules, manage revenues executed and timelines, and keep every stakeholder aligned.

Responsibilities Own the home journey: Take each assigned home from inspection to move-in ready, ensuring scope, schedule, and revenues executed are clear and delivered. Turn findings into plans: Convert inspection notes into punch lists; define scope, materials, and sequencing (repairs → cleaning → photos). Coordinate the doers: Work daily with inspectors, handypeople, painters, cleaners, locksmiths, and photographers,ensuring access and day-of readiness. Schedule with precision: Book vendors, stack work efficiently, and re-sequence quickly to protect timelines. Guard the standard: Run pre- and post-repair QA; confirm photo-readiness; ensure listing criteria and brand standards are met. Drive revenue execution: Compare quotes, choose the most affordable trusted option, and push work to completion and invoicing to realize revenues. Communicate clearly: Keep homeowners, internal teams (Sales, Vendor Ops, Listings, Support), and residents updated,no surprises. De-risk early: Escalate access issues, power/water, furnished homes, or special conditions quickly to avoid delays. Track everything: Keep the source-of-truth updated in our product,every task, date, and invoice.

What Success Looks Like (KPIs) Revenues executed Time to list Listings delivered CSAT from homeowners and residents

What Makes You Great Homeowner-centric: You frame decisions around trust, outcomes, and value. Cross-functional driver: You align inspectors, contractors, and internal teams toward a date-certain goal. Proactive: You anticipate issues and solve them before they hit the critical path. Structured & organized: You manage multiple homes, vendors, and deadlines without dropping details. Ambitious & hands-on: You roll up your sleeves and drive to done,and done well. Outcome-oriented communicator: Crisp, timely, and action-focused in writing and on calls.

Minimum Requirements 1–3 years in start-up operations or a similar fast-paced execution role.

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The Home Quality Team Our team doesn't just prep homes , we set the stage for homeowners and residents to fall in love at first sight. From the moment a home is ready to start work to the moment it's loved, our team ensures every step,inspections, repairs, cleaning, photography, listings,meets Belong's standards of quality.

About the Role As an Inspections Associate, you'll be the expert at transforming detailed inspection findings into clear, homeowner-friendly repair recommendations that inspire confidence and quick approvals. Your work will bridge the gap between technical inspection data and homeowner understanding, ensuring every repair path is transparent, actionable, and aligned with Belong's quality standards.

Responsibilities Review inspection reports to identify required repairs and improvements. Translate technical findings into plain-language repair recommendations for homeowners. Ensure repair scopes are accurate, complete, and aligned with Belong's standards. Present repair options in a way that is easy for homeowners to understand, approve, and trust. Collaborate with Pricing Associates to ensure repair recommendations are paired with competitive, ROI-positive estimates. Manage multiple inspection-to-repair translations simultaneously while maintaining accuracy and consistency. Continuously refine communication templates and homeowner-facing materials for clarity and impact.

What Makes You Great for This Role You have 1–3 years in inspections, operations, property management, or a fast-paced execution role. You can interpret technical or construction details and translate them into clear, actionable communication. You have exceptional written communication skills with a focus on clarity and persuasion. You are highly organised and structured, able to manage multiple requests without sacrificing quality. You have a collaborative mindset, comfortable working cross-functionally with pricing, operations, and homeowner success teams. You are a proactive problem-solver who can anticipate questions and objections before they arise.

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In this role, you'll welcome potential residents, showcase our homes with care, and ensure move-ins are effortless, making each experience feel special.

The majority of this job is conducting home tours, showing our outstanding homes available for rent to potential residents, highlighting the unique features, amenities, and benefits of each property. The remaining 10% is completing other tasks related to the home, including quality assurance checks, pre-move-in tasks, and light inspections.

Requirements:

• Excellent communication to connect and build relationships
• Adaptability and a willingness to learn
• Reliable transportation with a valid driver's license
• Smartphone with data/text plan for communication and task management
• Local area knowledge is a plus!

No prior experience necessary; previous experience in a similar role or in customer service is advantageous, but we welcome individuals with a drive to succeed and a willingness to learn.

Why Belong?

• Flexible hours: Enjoy the freedom to create your own schedule, accommodating your personal needs and commitments
• Competitive pay structure: Receive excellent compensation, with payment structured as pay per task, rates starting at $30 per task
• Growth opportunities: Gain valuable experience in the real estate industry and develop your skills as part of a dynamic and supportive team

Join us in providing exceptional experiences to our potential residents and homeowners.

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About the Role Do you love connecting with people and have an eye for beautiful homes? We’re looking for a friendly and detail-oriented Home Coordinator to join our team at Belong!

Responsibilities Conduct home tours to showcase our outstanding homes available for rent to potential residents, highlighting the unique features, amenities, and benefits of each property. Complete quality assurance checks, pre move-in tasks, and light inspections.

Requirements Excellent communication to connect and build relationships. Adaptability and a willingness to learn. Reliable transportation with a valid driver's license. Smartphone with data/text plan for communication and task management. Local area knowledge is a plus!

Why Belong? Flexible hours: Enjoy the freedom to create your own schedule, accommodating your personal needs and commitments. Competitive pay structure: Receive excellent compensation, with payment structured as pay per task. Rates starting at $30 per task. Growth opportunities: Gain valuable experience in the real estate industry and develop your skills as part of a dynamic and supportive team.

Apply now to embark on an exciting journey as a Home Coordinator with us!

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We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom. We are building a scaled system of wealth creation for regular people through homeownership.

We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First. Our 200+ Belongers are strong, curious, and extremely ambitious. Come Build the Future of Home

At Belong, we don’t believe homes should be owned by institutions or that renting should feel like a transaction. We believe homes should be owned by regular people, and renting should feel like belonging.

To bring that future into reality, we’ve built a new system, one that fuses full-stack logistics, breakthrough AI, and a deep sense of humanity. Today, we serve homeowners and residents across the country. Tomorrow, we’ll serve millions. But scale alone doesn’t matter. What matters is how people feel in the system we build. That’s where you come in.

The Mission

We’re looking for a rare kind of leader. Someone who can architect and run one of the most emotionally charged, operationally complex, and strategically critical stages in the rental journey.

These moments make or break customer trust. They involve physical logistics, digital orchestration, emotional stakes, and financial precision all at once.

We’ve built the pieces. Now we need someone to lead them into greatness.

This isn’t project management.

This is ownership at a national scale.

This is team building across time zones and languages.

This is operational innovation in a mission-driven company that’s here to stay.

What You’ll Own

AI-First Operations

At Belong, artificial intelligence isn’t a bolt-on, it’s in the bloodstream of our operations.

We’re embedding AI into the very core of how transitions happen:

Predictive models for scheduling and dispatch

Smart triaging and routing of fieldwork

Automated homeowner and resident updates that feel human

Dynamic workforce optimization based on real-time constraints

As Owner, you won’t just use AI, you’ll help shape it. You’ll partner with our product and engineering teams to translate operational pain points into AI-powered solutions. And you'll become the bridge between what’s possible and what’s transformational.

This is your chance to be part of a future where software and empathy scale together.

Lead a Mission-Critical Program

Architect and scale our end-to-end member transition programs across multiple markets.

Own service delivery, quality control, KPI outcomes, and continuous improvement.

Build and evolve SOPs that set the gold standard for operational excellence.

Build & Elevate a Global Team

Inspire, train, and scale a high-performing, globally distributed operations team.

Set the tone, tempo, and bar for excellence. Then raise it.

Drive Operational Strategy with Product & Engineering

Use your voice at the strategy table.

Work side-by-side with Product and Engineering to define tools, automations, and AI enhancements that make our system better every day.

Transform Data into Action

Design and manage dashboards that provide full visibility into program performance.

Translate raw data into decisions that move the needle on satisfaction, retention, and cost-efficiency.

Create Belonging Moments at Scale

Establish proactive communication loops that earn trust from homeowners and residents at critical moments.

Implement feedback systems that turn small moments into major product and process insights.

What We’re Looking For

Deep experience designing and running operations in a technology-enabled, customer-centric environment.

Strong fluency in systems thinking, process design, and data analytics (SQL, Looker, Tableau, etc.).

Leadership in ambiguous, high-growth settings,bonus points for marketplace, logistics, or home services experience.

A heart for the customer. A head for the system. A will to win.

Preferred

Spanish fluency

Experience partnering closely with Product & Engineering teams

Previous exposure to property management, logistics, or complex service delivery

Why This Role Matters

The person in this seat will design the invisible and visible infrastructure behind one of Belong’s most impactful promises: a move-in and move-out experience that feels like care, not chaos.

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About the role Are you a people person with a passion for real estate and a talent for creating unforgettable experiences? We’re looking for an enthusiastic Home Coordinator to join our team!

Responsibilities Conduct home tours to show our outstanding homes available for rent to potential residents, highlighting the unique features, amenities, and benefits of each property. Complete quality assurance checks, pre move-in tasks, and light inspections.

Requirements Excellent communication skills to connect and build relationships. Adaptability and a willingness to learn. Reliable transportation with a valid driver's license & insurance. Smartphone with data/text plan for communication and task management. Local area knowledge is a plus!

Why Belong? Flexible hours: Enjoy the freedom to create your own schedule, accommodating your personal needs and commitments. Competitive pay structure: Receive excellent compensation, with payment structured as pay per task. Rates starting at $30 per task. Growth opportunities: Gain valuable experience in the real estate industry and develop your skills as part of a dynamic and supportive team.

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Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.

We are building a scaled system of wealth creation for regular people through homeownership.

Responsibilities Conduct home tours: Show our outstanding homes available for rent to potential residents, highlighting the unique features, amenities, and benefits of each property. Complete quality assurance checks, pre move-in tasks (key copying, setting up lockbox access at homes, etc.)

Requirements Excellent interpersonal skills: Ability to engage and connect with potential residents, residents, and homeowners alike, making them feel welcome and valued. Flexibility and adaptability: Ability to manage a dynamic workload, handling multiple tasks and responsibilities with ease. Reliable transportation, a valid US Driver's License, and proof of insurance. Smartphone, with data + text plan Weekday and weekend availability. For weekdays, late afternoon to early evening availability is preferred. No prior experience necessary: While previous experience in a similar role or in customer service is advantageous, we welcome individuals with a drive to succeed and a willingness to learn.

Benefits Flexible hours: Enjoy the freedom to create your own schedule, accommodating your personal needs and commitments. Competitive pay structure: Receive excellent compensation, with payment structured as pay per task. Rates starting at $39 per task. Growth opportunities: Gain valuable experience in the real estate industry and develop your skills as part of a dynamic and supportive team. Join us in providing exceptional experiences to our potential residents and homeowners. Apply now to embark on an exciting journey as a Home Coordinator with us!

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About the Role The Resident Growth Associate is a key player in Belong's mission to provide an exceptional experience for prospective residents, ensuring their journey to finding their dream home is seamless and delightful. This customer-facing role is responsible for managing initial interactions with potential residents, growing our pipeline of leads, and guiding them through the early stages of their experience with Belong.

Role Responsibilities Managing Communications Field calls, chat, email, and text messages to address inquiries and concerns from potential residents promptly. Serve as the first point of contact, creating a welcoming and informative experience.

Tour Coordination Schedule tours for prospective residents, capturing availability if scheduling is not possible. Notify residents of any tour changes or cancellations promptly. Provide post-tour follow-ups to address any remaining questions or concerns.

Lead Follow-Up and Support Proactively contact leads from the previous day who have not booked tours or started applications.

AI Tools and Process Optimization Assist in implementing new AI tools designed to improve efficiency and enhance the customer experience. Proactively identify opportunities to reduce response times and ensure inquiries are handled promptly and effectively.

Collaboration and Rapid Response Work closely with the operations and experience teams to ensure consistent and high-quality service delivery.

Requirements Advanced English Availability to work on Weekends Previous experience in a customer-facing or customer support role Minimum 2 years of experience Exceptional communication skills, both written and verbal Highly organized and detail-oriented, with the ability to manage multiple priorities Proficiency in using customer management tools and technology platforms like Intercom Ability to work in a fast-paced environment and respond to urgent needs effectively Familiarity with AI tools or a strong willingness to learn and adapt

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The Role We are not just looking for someone to answer questions, we are looking for someone who creates trust through every interaction. As a Member Support at Belong, you will be one of the main touchpoints for our residents and homeowners. You’ll help navigate questions, resolve home-related situations, and coordinate solutions across teams, always ensuring a clear path forward and a high-quality experience.

What You’ll Do Support residents and homeowners through inquiries, requests, and issues with empathy and clarity. Own cases end to end, ensuring timely and effective resolution. Work cross-functionally with Operations, Home Quality, Move-Ins, Engineering, and other teams. Use Foundation and internal tools to manage, track, and document cases. Manage multiple cases simultaneously while maintaining high service standards. Communicate proactively, setting clear expectations and timelines. Identify recurring issues and suggest process improvements. Represent Belong’s values in every interaction, with a strong Member-Obsessed mindset.

Schedule 8 hours per day, including 1 day of the weekend (rotational schedule)

What We’re Looking For Experience in customer support, operations, hospitality, or service-oriented roles. Strong problem-solving skills and a service-first mindset. Highly organized, with strong attention to detail. Clear written and verbal communication skills. Comfortable working cross-functionally and in fast-paced environments. Ability to quickly learn and use internal systems (CRM / operational tools experience is a plus). Calm, empathetic, and solutions-oriented under pressure.

Nice to Have Experience in proptech, operations, or customer experience roles. Familiarity with case management or support platforms. Experience working with rotating or weekend schedules.

Why Belong Be part of a team that truly cares about people and experience. Have real impact on how residents and homeowners feel every day. Grow in a culture that values ownership, clarity, and excellence. Build meaningful work alongside people who care.

Requirements 1+ years of experience in Customer Service.

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Responsibilities: Conduct home tours, showcasing our outstanding homes available for rent to potential residents, highlighting the unique features, amenities, and benefits of each property. Complete quality assurance checks, pre move-in tasks (key copying, setting up lockbox access at homes, etc.), and light inspections.

Requirements: Excellent communication to connect and build relationships. Adaptability and a willingness to learn. Reliable transportation with a valid driver's license. Smartphone with data/text plan for communication and task management. Local area knowledge is a plus!

Why Belong? Flexible hours: Enjoy the freedom to create your own schedule, accommodating your personal needs and commitments. Competitive pay structure: Receive excellent compensation, with payment structured as pay per task. Rates starting at $30 per task. Growth opportunities: Gain valuable experience in the real estate industry and develop your skills as part of a dynamic and supportive team.

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About the role:

Do you love connecting with people and have an eye for beautiful homes? We’re looking for a friendly and detail-oriented Home Coordinator to join our team at Belong! In this role, you’ll welcome potential residents, showcase our homes with care, and ensure move-ins are effortless, you’ll play a key role in making each experience feel special.

Responsibilities:

• Conduct home tours to show our outstanding homes available for rent to potential residents, highlighting the unique features, amenities, and benefits of each property.
• Complete quality assurance checks, pre move-in tasks (key copying, setting up lockbox access at homes, etc.) and light inspections.

Requirements:

• Excellent communication to connect and build relationships.
• Adaptability and a willingness to learn.
• Reliable transportation with a valid driver's license.
• Smartphone with data/text plan for communication and task management.
• Local area knowledge is a plus!

No prior experience necessary: While previous experience in a similar role or in customer service is advantageous, we welcome individuals with a drive to succeed and a willingness to learn.

Why Belong?

Flexible hours: Enjoy the freedom to create your own schedule, accommodating your personal needs and commitments. Competitive pay structure: Receive excellent compensation, with payment structured as pay per task. Rates starting at $30 per task. Growth opportunities: Gain valuable experience in the real estate industry and develop your skills as part of a dynamic and supportive team. Join us in providing exceptional experiences to our potential residents and homeowners.

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The Role Belong is seeking a Junior Backend Engineer with a strong foundation in C# who is eager to grow, learn, and contribute to both backend development and day-to-day production operations. This role is ideal for someone early in their career who wants meaningful ownership, exposure to real production systems, and the opportunity to work across engineering and business operations.

Responsibilities Backend Engineering Develop and maintain backend services and APIs using C#/.NET. Contribute to new features, enhancements, and bug fixes across our core systems. Write clean, maintainable, tested code with guidance from senior engineers. Participate in code reviews, design discussions, and sprint ceremonies. Collaborate with cross-functional partners to understand requirements and deliver improvements.

Production Support & Operations Execute operational workflows such as: Initiating and validating homeowner payouts Sending security deposits Investigating payment failures and resolving root causes Working directly with our providers Performing lease corrections and ensuring data accuracy Monitor system health and escalate issues when necessary Help improve internal tools and automation to reduce manual work across teams. Document recurring issues and contribute to long-term fixes.

AI-Enabled Productivity Use AI-driven tools to accelerate development, debugging, testing, and repetitive operational tasks. Identify opportunities to automate manual workflows in partnership with engineering and operations teams.

What We’re Looking For 1–3 years of software engineering experience, ideally in backend development. Solid understanding of C#, .NET, and RESTful APIs. Interest or experience in production operations, support tasks, or QA-like validation work. A proactive, detail-oriented mindset with a high sense of ownership. Ability to troubleshoot issues across systems and communicate findings clearly. Willingness to collaborate with both technical and non-technical teams. Curiosity, humility, eagerness to learn, and comfort asking questions.

Why Belong We’re transforming one of the most broken industries (housing) into something fundamentally better. Work with experienced, talented engineers and leaders who love mentoring and helping junior developers grow. AI isn’t a side project,it’s embedded across our engineering philosophy and roadmap. Competitive compensation, equity, and benefits. A high-trust environment with real ownership, clear growth paths, and meaningful impact. If you’re excited to grow your backend engineering skills while supporting high-impact operational systems that help people love where they live, we’d love to talk. Apply now.

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As a Financial Data Analyst, you will be responsible for pulling, analysing, and structuring financial data from various sources to generate actionable insights. Over time, this role will evolve from report generation to building automation and integrations between Belong's management system and accounting system.

This role is ideal for someone who loves working with data, has a strong analytical mindset, and enjoys solving problems through data engineering and automation. You don't just pull reports,you understand the story behind the numbers and can translate raw data into meaningful business insights.

In this role, you will:

• Extract and consolidate financial data from sources like BigQuery, RDS, Excel, Google Sheets, and other internal systems.
• Build actionable reports and dashboards in Looker, Metabase, Google Sheets, and Excel.
• Develop and maintain SQL queries to efficiently retrieve financial data.
• Analyse financial metrics, including revenue categorisation, cohort analysis, and gross profit calculations.
• Identify trends, anomalies, and insights to support strategic decision-making.
• Automate data retrieval processes and reporting workflows over time.
• Build and improve integrations between Belong's management and accounting systems.
• Partner with Finance & Accounting to enhance financial reporting and reconciliation processes.
• Provide ad hoc financial analysis and data support for forecasting and planning.

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About the role Do you love connecting with people and have an eye for beautiful homes? We’re looking for a friendly and detail-oriented Home Coordinator to join our team at Belong!

In this role, you’ll welcome potential residents, showcase our homes with care, and ensure move-ins are effortless, you’ll play a key role in making each experience feel special.

Responsibilities Conduct home tours to show our outstanding homes available for rent to potential residents, highlighting the unique features, amenities, and benefits of each property. Complete quality assurance checks, pre move-in tasks (key copying, setting up lockbox access at homes, etc.) and light inspections.

Requirements Excellent communication to connect and build relationships. Adaptability and a willingness to learn. Reliable transportation with a valid driver's license. Smartphone with data/text plan for communication and task management. Local area knowledge is a plus! No prior experience necessary: While previous experience in a similar role or in customer service is advantageous, we welcome individuals with a drive to succeed and a willingness to learn.

Why Belong? Flexible hours: Enjoy the freedom to create your own schedule, accommodating your personal needs and commitments. Competitive pay structure: Receive excellent compensation, with payment structured as pay per task. Rates starting at $30 per task. Growth opportunities: Gain valuable experience in the real estate industry and develop your skills as part of a dynamic and supportive team. Join us in providing exceptional experiences to our potential residents and homeowners. Apply now to embark on an exciting journey as a Home Coordinator with us!

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We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.

About the Role

We are not just looking for a Home Occupancy Specialist, we are looking for someone who takes true ownership of the lease-end lifecycle. This role is about making sure renewals happen, move-outs are handled with care, and vacant homes get back to market fast.

As a Home Occupancy Specialist, you will manage a portfolio of homes from the first renewal outreach through signed agreement or full turnover coordination, always with a clear next step and zero dropped balls. For homeowners, this is the moment where Belong protects their returns. For residents, it's the moment where they feel valued or set up for a smooth exit.

How this is handled directly shapes trust, retention, and the health of the entire system. This is a fast-paced, detail-driven role for someone who anticipates, drives, and closes , someone who doesn't wait to be asked and cares deeply about getting things done right.

Role Responsibilities

Renewals

• Own the full renewal process from proactive outreach at 90–120 days before expiration through signed agreement.
• Use real-time market data to advise homeowners on competitive pricing.
• Negotiate terms with residents and execute lease amendments.

Move-Outs

• Manage everything when residents don't renew: notices, inspection scheduling, damage assessment, and deposit resolution.
• Ensure all move-outs are fairly handled, photo-documented, and compliant with state regulations.

Turnover & Re-listing

• Coordinate with Home Quality to get homes market-ready as fast as possible.
• Confirm listing details and trigger the re-listing workflow to minimize vacancy time.

Occupied Tours

• Show homes to prospective residents while the current resident is still in place.
• Keep the pipeline moving and vacancy time down.

Data Integrity

• Ensure every timeline milestone , Resident Gave Notice, Lease Renewed, Inspection Completed , is accurate and timely.
• Homeowners see this. The system depends on it.

What Success Looks Like

• Renewals are closed proactively, not chased reactively.
• Move-outs are handled fairly, documented properly, and resolved on time.
• Vacant homes are back on market as fast as possible.
• Homeowners feel informed and confident in their returns.
• SLAs and occupancy targets are consistently met.

About You

• You anticipate, drive, and close.
• You are comfortable managing multiple homes and workstreams at once.
• You stay calm and clear under pressure.
• You communicate directly and confidently with both residents and homeowners.
• You care about doing things right, not just moving things along.

Requirements

• 2–4+ years in a customer-facing or operational role, with a track record of managing multiple workstreams under pressure.
• Strong written and verbal English (mandatory).
• High attention to detail and strong organizational skills.
• Comfortable working with SLAs, metrics, and performance targets.
• Experience with Intercom or Asana, a background in hospitality or customer success, or familiarity with U.S. housing regulations are a strong plus.

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We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.

The Role

This is a builder role with direct P&L impact. You will own and scale the homeowner supply growth engine (across acquisition, onboarding, activation, and retention). You’ll be the GM of your own system, driving strategy and execution for a full-stack, AI-first funnel. You’ll ship fast, measure everything, and bring a growth obsession that matches our ambition.

Responsibilities

• Build an AI-native homeowner acquisition funnel. • Personalized onboarding experiences that adapt dynamically based on user attributes, preferences, and model predictions. • Automated pricing, trust-building, and documentation flows that reduce friction and compress time-to-value. • Predictive scoring and routing systems to prioritize the right leads, with the right incentives, at the right moment. • Internal AI copilots that handle verification, follow-up, and workflow automation, freeing humans to do only what humans must. • A scalable measurement framework across the funnel, with source attribution and model-driven forecasting.

Your Mandate

• Own strategy and execution for Belong’s homeowner funnel, from first click to full activation. • Identify bottlenecks and explode them with product. • Partner with leaders to deeply link paid acquisition with in-product performance, and ensure sales and operations can deliver on the promise of Belong. • Define success metrics, instrument everything, and build dashboards that replace guesswork with precision. • Write crisp PRDs, wireframe smart workflows, and ship frequently. • Operate as both a strategic thinker and a tactical executor, you will lead and build.

What You Bring

• 2+ years of experience in product management with ownership over growth funnels, ideally in a B2C or marketplace company. • You’ve driven CAC down, LTV up, and activation time down with product, not just marketing. • You’ve shipped AI-powered product features and understand LLMs, embeddings, and prompt engineering. • You’ve built experiments with rigor and made hard calls with imperfect data. • You understand user psychology and can design onboarding flows that convert skeptics into champions. • You communicate clearly, lead cross-functional pods, and get things shipped. • You play to win.

What Success Looks Like In Year 1

• Homeowner acquisition costs are down, speed to activation is up, and conversion is accelerating. • AI is integrated across the funnel, delivering measurable improvements in cost, quality, and experience. • Experimentation velocity is high, insights are trustworthy, and every major decision has a clear metric trail. • The growth engine is humming, and you’re in the driver’s seat.

Qualifications

• 2+ years of product management experience, preferably in consumer marketplaces or high-growth startups • Demonstrated success driving growth initiatives in customer acquisition and retention • Experience working across the AARRR funnel (Acquisition, Activation, Retention, Referral, Revenue) • Strong understanding of UX principles and ability to turn concepts into high-fidelity wireframes and designs. • Proven ability to lead cross-functional teams in a fast-moving, ambiguous environment • Excellent communication, collaboration, and stakeholder management skills • Familiarity with experimentation frameworks and statistical methods • Experience integrating or working with AI technologies to enhance product capabilities • Entrepreneurial mindset with a bias for action and a focus on delivering value quickly • And you're pithy.

Additional Information

Who You Are

You don’t want to maintain someone else’s system, you want to build your own. You’re competitive. You run toward outcomes, not away from problems. You are customer-obsessed but ruthless about the business. You think in feedback loops. You crave autonomy and accountability. You’ve been underestimated before, and you’re not done proving people wrong.

You want to build a lasting product, and you know growth is where the game is won or lost.

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This is a Growth Operations Manager role at Belong, a venture-backed, AI-powered, people-delivered nationwide housing platform. The role is focused on increasing homeowner lead-to-listing conversion and compressing time-to-live across every market Belong operates in.

Responsibilities

• Own the full homeowner acquisition funnel, from lead capture through property going live
• Identify leaks in the funnel and design interventions to improve conversion rates
• Run structured experiments across the funnel to measure the impact of interventions
• Partner with the AI/engineering team to improve qualification models, routing logic, and automated communications
• Obsess over the gap between 'agreement signed' and 'property live' to compress cycle time

Requirements

• AI Native: think in cohorts and funnels, not averages
• Experience in a marketplace, two-sided platform, or supply-acquisition environment
• Bias toward speed and experimentation over perfect analysis
• Can articulate a specific time they personally identified a conversion lever and moved a number

Why This Role Matters

Every homeowner Belong doesn't convert or onboard fast enough is revenue left on the table for 12+ months. At our growth rate, even a 200–300 bps improvement in lead-to-listing conversion translates into meaningful incremental ARR.

Compensation

Competitive base salary + equity. Compensation is commensurate with experience and calibrated to the impact this role drives.

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The Role As a Billing and Collections Specialist at Belong, you'll play a critical role in ensuring the accuracy, timeliness, and completeness of our billing and collections processes. You will own the end-to-end billing workflow and proactively support and execute collections from both current and past-due accounts. Working cross-functionally with Finance, Member Success, and Legal, you'll help ensure our accounts receivable are in a strong, healthy state.

Key Responsibilities

• Generate and review accurate invoices for homeowners and residents, ensuring timely delivery.
• Monitor and manage accounts receivable aging reports.
• Follow up consistently on overdue invoices, supporting collection efforts across all delinquency stages.
• Partner closely with the Member Success team to implement effective outreach and recovery strategies.
• Supervise and coordinate efforts with external collection agencies, ensuring alignment with Belong's standards and optimizing recovery outcomes.
• Leverage AI tools for research, analysis, and workflow enhancements in collections and billing processes.
• Investigate and resolve billing discrepancies by collaborating with internal teams (Member Success, In Home - Services, Legal, Product, etc.).
• Maintain detailed, up-to-date records of billing and collection activities, ensuring compliance with internal controls and audit standards.
• Assist with broader finance and operations tasks as needed, always bringing a meticulous eye for detail.

About You Detail-oriented, proactive, and solution-driven. You spot what others miss, follow up assertively yet professionally, and thrive in fast-paced, dynamic environments. Independent and adaptable, you're always ready to tackle challenges and grow with the team.

Requirements

• 2+ years of experience in billing, collections, or accounts receivable roles.
• Hands-on experience with billing platforms and accounting tools (e.g., Stripe, QuickBooks, NetSuite, or similar).
• Superb communicator in English (both written and verbal).
• Experience using AI tools (e.g., ChatGPT, Claude, Excel Copilot, etc.) to streamline research, outreach, or analysis in a professional setting.
• Experience managing or coordinating with external collection agencies is a strong plus.

Additional Perks! Contractor role, Fully remote, USD Compensation and PTOs

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About the role At Belong, people are at the centre of everything we do. That's why we're looking for a Jr Recruiter, someone who's not just passionate about recruiting, but about shaping a workplace where people truly thrive.

Responsibilities

• Recruit & Retain Talent Craft smart, creative strategies to bring in high-impact candidates across roles and functions. Build pipelines, connect with talent, and move fast.
• Be a Strategic Partner Advise hiring managers from job scoping to onboarding. You'll be their go-to person for anything people-related.
• Build Belong's Voice Help shape and share our employer brand , online, on social, and within communities that matter.
• Make Things Better Spot gaps, propose solutions, and improve the way we work.
• Keep People Engaged From onboarding to development, help design experiences that people remember , and that keep them around.

What We're Looking For

• 2+ years of experience in Recruiting
• Strong written and spoken English (you'll work with U.S.-based teams daily)
• A track record of hiring across diverse roles and regions
• Someone proactive, hands-on, and energized by fast-paced environments
• Bonus if you've worked on employer branding or enjoy writing for social media

What we offer

• Competitive salary in USD
• Significant learning opportunities for cross-functional collaboration in a fast-paced start-up environment

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Job Summary To deliver an exceptional Homeowner and resident experience from listing to love, by performing all leasing activities including resident application processing, lease execution and building and maintaining a positive homeowner relationship.

Responsibilities Determine prospective tenants leasing eligibility through income verification, credit qualification, landlord references and resident interviews. Execute leases to ensure the satisfaction of the resident, homeowner, and Belong. Stay updated on industry trends using market knowledge and personal portfolio, to create competitive strategies for your homes. Work seamlessly with other teams to ensure a smooth transition for both homeowners and future residents. Drive a positive homeowner experience through proactive communication, knowledgeable updates, and concise strategies. Ensure all operations adhere to industry standards, local laws, and company ethics, upholding Belong’s commitment to responsible business practices.

Qualifications Minimum of 2 years of relevant work experience in sales, negotiation, or customer-facing roles. Excellent written and verbal communication skills, with the ability to collaborate effectively across cross-functional teams. Experience with Google Workspace, Slack, and Intercom is preferred. Prior experience in real estate, property management, or residential construction is highly advantageous but not required.

Key Performance Indicators Customer Satisfaction: Maintaining a CSAT score of 75+ by driving positive customer feedback, while utilizing poor reviews to help find areas of improvement. Homes Loved: Closely manage a portfolio of ~25 active listings to ensure healthy interest and to reach your personal love goal. Communication: Maintain an SLA of 95%+ to ensure quick responses and results, furthering customer satisfaction. Team Performance: Regular team reviews and one-on-ones to ensure you are meeting your individual and collective team targets.

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You will operate with tools that surface the right leads, prepare you for every conversation, and automate everything that should be automated, so your time is spent entirely on what matters: building trust and closing. Your goal is to convert leads into signed leases with rigor and care, following up with precision and without being annoying.

As a representative of the Belong brand, you will speak the Belong language: residents, not tenants; homes, not units; members, not customers. You will handle objections with confidence, believing in what you are selling because it is the truth: this is structurally different from anything else out there.

You will contribute to the machine by flagging friction in the leasing funnel, participating in the iteration of AI-assisted leasing tools, and operating with radical ownership. If a resident falls through the cracks, it is not someone else's problem. It is yours.

We are looking for someone who is early in their career, relentlessly curious about technology, and genuinely excited about what AI makes possible. You are a natural communicator: warm, confident, and direct. You listen before you talk, read people quickly, and adjust accordingly.

You take ownership seriously, do not pass problems down the hall, and solve them or flag them with a proposed solution. You are obsessed with learning, not looking for a job that stays the same. You want to be significantly better in 12 months than you are today.

You care about the humans on the other end of the conversation. A resident trusting you with their next home is a real thing. You treat it that way.

What you bring:

• 0 to 3 years of experience in sales, customer-facing roles, real estate, or anything that required you to earn trust quickly and move people to action.

• Strong written and verbal communication. You can explain a complex process simply and make a skeptical person feel comfortable.

• Comfort with data and digital tools. CRMs, dashboards, and AI-assisted workflows are part of how you work, not things you avoid.

• Track record of setting goals and caring about whether you hit them.

• Genuine interest in real estate, tech-enabled services, or the intersection of both.

What Belong offers:

• A front-row seat at a venture-backed company redefining one of the largest and most broken industries in America.

• Real career acceleration. We promote from within. Your growth is determined by your output, not your tenure.

• AI-first tooling that makes you dramatically more productive than your peers at traditional companies.

• A culture built on clarity, ownership, and the relentless pursuit of excellence. Not corporate. Not bureaucratic. Intentional and intense.

• Competitive compensation with performance-based upside tied directly to what you deliver.

• The chance to do work that matters. Every resident you place in a home is a person who finally feels like they belong somewhere.

The Belong Standard:

At Belong, we hold ourselves to something called the Open Standards: a published, publicly accessible set of commitments about how every home and every interaction in our network should function. They apply to residents, homeowners, and Pros alike. As a Growth Advisor, you are held to the same standard. Every conversation you have with a prospective resident is a brand moment. Every interaction either reinforces the promise, or it does not. We expect it to reinforce it, every time.

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You will be working with a team of professionals who are passionate about providing excellent customer service. You will be responsible for converting qualified leads into signed agreements and scheduling complimentary home inspections. Your follow-up cadence will be surgical, with scheduled callbacks, targeted macros, and wealth analysis sharing.

As a Growth Advisor, you will be expected to represent the Belong brand at the highest standard. You will speak the Belong language, which includes using terms such as 'homeowners' instead of 'landlords,' 'homes' instead of 'units,' and 'residents' instead of 'tenants.'

You will contribute to the machine by coordinating the handoff into the system, scheduling inspections, setting expectations for the report review meeting, and documenting everything in Foundation and Salesforce. You will also flag friction in the sales funnel and surface it with a recommendation.

The ideal candidate will be a natural diagnostician who listens before talking. They will be relentlessly curious about technology and genuinely excited about what AI makes possible. They will be competitive in the right way, wanting to win but earning it. They will take ownership seriously, not passing problems down the hall. They will be obsessed with learning and care about the humans on the other end of the phone.

The requirements for this role include 0 to 3 years of experience in sales, consulting, customer-facing roles, or anything that required earning trust quickly and moving people to action. Advanced English proficiency is required, as well as strong verbal and written communication skills. Comfort with data and digital tools is also necessary, including Salesforce, CRMs, dashboards, and AI-assisted workflows.

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You will handle a variety of tour and inspection types , including Open Home, Private, and Occupied Tours , and coordinate inspection coverage in partnership with 1099 contractors and third-party vendors.

Responsibilities:

• Own and manage all tours and inspections scheduling operations in designated U.S. markets
• Monitor new listings and ensure Open Home tours are scheduled within 2 days of publication
• Coordinate multiple types of tours & Inspections (Open Home, Private, Occupied, and Virtual) while aligning with peak time windows and lead preferences
• Manually add and invite leads from various platforms (Zillow, Apartments.com, Zumper, etc.) to scheduled tours & Inspections
• Collaborate with internal and external tour & Inspections hosts, ensuring they have full tour context and access instructions
• Capture and manage potential resident attendance and interest data from each tour
• Ensure accurate and timely tour follow-ups by triggering internal support tickets
• React promptly to tour feedback and report urgent issues on Slack for resolution
• Schedule inspections through an automated bidding system (1099 tour hosts, Showami, or Inspectify)
• Maintain strong adherence to SLAs, with quick lead response and tour resolution timelines

Requirements:

• 1–3 years of experience in operations, scheduling, or customer service (real estate experience is a plus)
• Strong communication and coordination skills
• Experience working remotely and independently
• Comfortable with Google Workspace, Slack, and calendar-based task management

Nice to Have:

• Familiarity with real estate platforms (Zillow, Showami, Apartments.com)
• Prior experience with property management or scheduling field service teams
• Bilingual (English/Spanish)

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Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.

We are building a scaled system of wealth creation for regular people through homeownership.

We've survived Covid, the tech crash, and the toughest years of the capital markets.

Job Description Our mission is to efficiently create accurate and detailed pricing analyses to inform our current and potential homeowners of the earning potential for their rental home.

We aim to reduce vacancy time for our homeowners by accurately pricing their home before it is listed.

This job is all about attention to detail, efficiency, and critical thinking; we’re looking for someone who can ensure all pricing analyses accurately reflect the current market value of the home through thorough analysis of the market in general and the relevant comparable homes.

You will work with the sales team to answer any questions a homeowner might have about the analysis you have created and will be responsible for determining renewal pricing for currently managed homes, taking any rent control laws into consideration.

Role Responsibilities

• Verify the accuracy of the property information by cross referencing our internal information with information found online from previous listings.
• Flag any discrepancies for clarification.
• Choose accurate comparable properties for each home taking into consideration location, size, bed count, bath count, updates, and finishes.
• Provide an accurate pricing analysis with a 10% range based on the current general market conditions as well as the comparable properties and their current performance.
• Synthesise the similarities and differences between our home and the comparable properties into an easily understandable report for the homeowner to review.
• Respond quickly to homeowner requests to increase the price and determine whether the increase is warranted or not, backing up your decision with market data.
• Follow a designated process to determine whether a home is impacted by rent control regulations before setting renewal terms for actively managed homes.

About You

• You are detail oriented: you can spot discrepancies, resolve issues proactively, and transfer information from one page to another without errors to avoid mispricing any of our homes.
• You are efficient: efficiency is key as we have a tight window of time to prepare the pricing analyses for our homeowners.
• You are a critical thinker: you can look at multiple properties and explain and weigh the similarities and differences to choose accurate comparable homes.
• You are process driven: you follow directions well but also suggest improvements to the process if you find something is not working well.

Requirements

• Strong previous project/task management experience required.
• Minimum 1-2 years of experience.
• Excellent verbal and written English communication skills.
• Able to work well with others and under pressure.
• Strong work ethic and pride for your work.

What we offer

• Salary in USD,
• Remote work & PTO

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We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.

The Role

Belong is looking for an AI Automation Engineer to help transform real-world operations through practical, high-impact AI solutions. You’ll be building and shipping AI-powered workflows that directly improve how our teams operate and how our customers experience Belong.

Responsibilities

• Build AI-powered applications and workflows that automate and enhance real-world business operations, including evaluation and safety mechanisms.
• Rapidly prototype AI-driven solutions, validate them in real scenarios, and evolve them into production-ready systems.
• Integrate AI capabilities into backend services, internal tools, and external platforms through well-designed APIs and services.
• Own AI-driven initiatives end to end, from early experimentation to production deployment, proactively leveraging AI code generation tools to confidently contribute across the backend and frontend stack when needed.
• Work closely with product, operations, customer support and engineering teams to identify automation opportunities and deliver meaningful impact.

What We’re Looking For

• Strong programming skills in Python and/or TypeScript.
• Solid software engineering fundamentals and experience building and shipping production systems.
• Experience deploying, operating, and iterating on AI-powered applications.
• Familiarity with modern AI tooling, agent frameworks and workflow orchestration tools.
• A proactive mindset with a strong sense of ownership and the ability to drive initiatives forward.
• Clear communication skills and a collaborative approach to working in cross-functional teams.

Why Belong

• We’re tackling one of the biggest, most broken industries (housing) and creating something entirely new.
• You’ll work alongside world-class founders and leaders who have scaled successful companies.
• AI isn’t a side project here, it’s at the core of our strategy and product roadmap.
• Competitive compensation, equity, and benefits.
• Ownership, autonomy, and the opportunity to build something that matters.

If you’re excited about building practical AI solutions, owning problems end to end, and pushing what’s possible in real-world operations, we’d love to talk. Apply now.

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Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.

We are building a scaled system of wealth creation for regular people through homeownership.

We've survived Covid, the tech crash, and the toughest years of the capital markets.

We are growing fast and we are AI First.

As an Account Executive (Full Cycle) at Belong, you will be the driving force behind converting interested homeowners into committed Belong members.

Your ability to connect, build trust, and close deals will directly fuel our growth and establish Belong as the go-to platform for managing much-loved homes.

Responsibilities Stay Ahead of the Game: Monitor industry trends, competitor moves, and customer feedback to refine our sales strategies and keep Belong ahead of the curve.

Master the Art of Closing: You'll turn interested homeowners into lifelong Belong advocates by showcasing our unique value proposition.

Build Relationships That Matter: Develop deep, lasting connections with homeowners. Your approach will make them feel understood, valued, and confident in choosing Belong.

Mentor Future Stars: Prepare and guide junior Account Executives for high-impact calls, sharing your expertise to elevate team performance.

Drive Revenue Growth: Implement and execute strategic sales plans to exceed aggressive revenue targets and fuel Belong's expansion across the U.S.

What You Bring 3-5 years of experience in remote B2C sales.

Winning mindset with a proven track record of hitting and exceeding targets in fast-paced environments.

We would like to see your stats!

Experience in real estate or hospitality is a valuable asset.

Experience in SaaS sales, Salesforce, or other CRMs.

Exceptional organisational and communication skills, both on the phone and in person.

Team player with the ability to contribute to a fast-paced environment.

Robust problem-solving and analytical capabilities, hardworking and driven to succeed.

Adaptability and comfort with ambiguity

Ready to Lead the Charge? If you're hungry to make an impact, eager to take your sales game to the next level, and excited to be part of something bigger, we want to hear from you.

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We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.

We are building a scaled system of wealth creation for regular people through homeownership. We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First.

Our 200+ Belongers are strong, curious, and extremely ambitious.

About the Role

We are not just looking for a Homecare Specialist, we are looking for someone who takes true ownership of the home experience. This role is about making sure home issues don’t just get logged, but truly resolved.

As a Homecare Specialist, you will execute and manage Pro Services from start to resolution, coordinating repairs, communicating clearly with residents and homeowners, and ensuring every request always has a clear next step.

For many residents, this is the moment where Belong proves that we genuinely take care of their home. How issues are handled here directly shapes trust, satisfaction, and long-term retention.

This is a fast-paced, detail-driven role for someone who thrives in operational execution, problem-solving, and accountability, someone who doesn’t let things stall and cares deeply about getting things done right.

Role Responsibilities

Pro Service Execution

• Own assigned Pro Services from submission to resolution.
• Ensure every Pro Service has a clear owner, next step, and timeline.
• Drive urgency to move cases forward and prevent stagnation.

Resident & Homeowner Communication

• Communicate clearly and professionally with residents and homeowners via Intercom.
• Set expectations around timelines, next steps, and responsibilities.
• De-escalate concerns through calm, transparent communication.

Vendor Coordination

• Coordinate with vendors to schedule appointments, confirm availability, and follow up on completion.
• Verify work completion through photos, documentation, and resident confirmation.
• Flag vendor performance or quality issues early.

Escalation & Quality

• Handle first-level escalations within assigned cases.
• Identify early warning signs of dissatisfaction or delays and act immediately.
• Escalate appropriately when issues exceed scope or risk member satisfaction.

Operational Discipline

• Follow Homecare SOPs and workflows consistently.
• Maintain accurate documentation and updates in the system.
• Contribute to continuous improvement by surfacing recurring issues or process gaps.

What Success Looks Like

• Pro Services are resolved quickly and with minimal escalation.
• Members feel informed, supported, and taken care of.
• SLAs, CSAT, and open Pro Service targets are consistently met.
• Issues are solved proactively, not reactively.

About You

• You move fast and take ownership without being asked.
• You are comfortable managing multiple cases at once.
• You stay calm and clear in stressful or emotional situations.
• You communicate directly, respectfully, and with confidence.
• You care about doing things right, not just closing tickets.

Requirements

• Previous experience in operations, customer support, logistics, service coordination or a similar fast-paced execution role.
• Strong written and verbal English.
• High attention to detail and strong organizational skills.
• Comfortable working with metrics, SLAs, and performance targets.
• Experience coordinating third parties (vendors, technicians, field teams) is a strong plus.

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About the Role At Belong, we believe every detail matters,whether it’s the homes we care for or the environment where our team thrives. We’re looking for a part-time Team Experience & Office Assistant to make our Miami HQ a place where every Belonger feels inspired, supported, and at home.

This role is all about elevating the everyday experience: from the vibe of the space to the energy we feel walking through the door. You’ll keep things beautiful, organized, and joyful,while always finding ways to make life easier, more delightful, and more connected for the team.

If you have an eye for design, love creating warm and welcoming spaces, and naturally lift people’s spirits, we’d love to meet you.

What You’ll Do

• Ensure the office always looks and feels its best: organized, beautiful, and welcoming.
• Manage supplies, snacks, and anything else that helps the team stay fueled and focused.
• Bring your creative flair to the workspace,whether it’s refreshing a lounge area, setting the tone with flowers and playlists, or adding those thoughtful touches that brighten the day.
• Support the planning and execution of team events, lunches, and celebrations that bring people together and foster belonging.
• Coordinate with vendors, deliveries, and service providers to keep things running smoothly.
• Welcome new Belongers on their first day with warmth, care, and a seamless onboarding experience.
• Look for ways to continuously enhance the space and the team’s experience,proactively spotting what needs attention or improvement.
• Provide general administrative support as needed to ensure the office operates like a well-oiled machine.

What We’re Looking For

• A people-person with a natural warmth, positive energy, and passion for creating beautiful, welcoming environments.
• Excellent organizational skills and attention to detail,you notice the little things that make a big difference.
• An eye for design and aesthetics,you love curating spaces that feel intentional, elevated, and alive.
• Someone who takes initiative, solves problems on the fly, and enjoys helping others.
• Previous experience in office coordination, hospitality, or events is a plus (but not required).
• Ability to lift up to 25 lbs occasionally (for event setup, supplies, etc.).

Why Join Us?

• Be part of a mission-driven team shaping the future of homeownership and belonging.
• Play a key role in cultivating a positive and engaging workplace culture.
• Work part-time in a flexible, dynamic, and collaborative environment.
• Have a direct impact on the daily lives of an incredible team.

If you’re excited about creating an inspiring space and experience for our team, we can’t wait to hear from you!

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We're a company that believes in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences.

As the Home Quality Coordinator for Cleaning Operations, you'll own one of the most critical moments in our process: delivering spotless, move-in-ready homes. You'll source and schedule professional cleaners across all markets, set and uphold cleaning quality standards, and work cross-functionally with every department.

Responsibilities

• Source and onboard high-quality cleaning vendors across all active markets.
• Schedule cleanings for every home, ensuring timeliness and coordination with other home prep steps.
• Establish and enforce cleaning quality standards aligned with Belong's brand.
• Conduct quality checks,directly or via vendor feedback loops,to ensure standards are met or exceeded.
• Partner with inspections, repairs, photography, and listings teams to integrate cleanings seamlessly into the home prep process.
• Manage cleaning vendor relationships for reliability, responsiveness, and performance.
• Track cleaning performance metrics and continuously refine sourcing, scheduling, and quality control processes.

What Makes You Great for This Role

• 1–3 years in operations, vendor management, facilities management, hospitality, or a fast-paced execution role.
• Proven ability to manage multiple vendors and projects simultaneously with precision.
• Strong eye for detail and quality, with high standards for presentation and cleanliness.
• Excellent cross-functional communication skills to collaborate with diverse teams.
• Highly organised, structured, and able to prioritise in a dynamic environment.
• Problem-solver who can anticipate issues, propose solutions, and ensure flawless execution.

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This role is all about managing speed and being organized; we’re looking for someone who can ensure all move-ins are successful. You will work with the operations and experience teams to ensure our new residents have a seamless experience when preparing for their dream move-in.

Responsibilities Own the entire move-in process and act as the main point of contact for new Belong residents. Work cross-functionally with the Operations team to QA and review homes once they are listed to monitor ongoing improvements (if any) to ensure a smooth move-in process once home is loved. Coordinate with external parties to ensure we have all information ready for smooth move-ins (HOA associations, utility companies, etc.) Work cross-functionally with the Experience team to ensure the resident hand-off post move-in is seamless and detailed if there are any follow-up items.

About You You are customer-centric: you are able to be empathetic, passionate and helpful when facing our community members. You are a strong communicator: you feel comfortable communicating verbally and in writing internally and externally. You are a proactive problem solver: you are able to expect situations before they are being reported to you and are quick to resolve, leveraging all resources available to you.

Requirements Strong previous customer-facing and operational role experience. Minimum 1-2 years of experience. Excellent verbal and written communication skills. Project/task management experience preferred. Able to work well with others and under pressure. Zendesk, Intercom, Asana experience required.

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We're looking for a friendly and detail-oriented Home Coordinator to join our team at Belong. In this role, you'll welcome potential residents, showcase our homes with care, and ensure move-ins are effortless.

Responsibilities

• Conduct home tours to show our outstanding homes available for rent to potential residents, highlighting the unique features, amenities, and benefits of each property.
• Complete quality assurance checks, pre move-in tasks (key copying, setting up lockbox access at homes, etc.), and light inspections.

Requirements

• Excellent communication to connect and build relationships.
• Adaptability and a willingness to learn.
• Reliable transportation with a valid driver's license.
• Smartphone with data/text plan for communication and task management.
• Local area knowledge is a plus!

Why Belong?

• Flexible hours: Enjoy the freedom to create your own schedule, accommodating your personal needs and commitments.
• Competitive pay structure: Receive excellent compensation, with payment structured as pay per task. Rates starting at $30 per task.
• Growth opportunities: Gain valuable experience in the real estate industry and develop your skills as part of a dynamic and supportive team.

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We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.

We are building a scaled system of wealth creation for regular people through homeownership. We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First.

Our team consists of 200+ Belongers who are strong, curious, and extremely ambitious.

About the role

Do you love connecting with people and have an eye for beautiful homes? We’re looking for a friendly and detail-oriented Home Coordinator to join our team at Belong! In this role, you’ll welcome potential residents, showcase our homes with care, and ensure move-ins are effortless, you’ll play a key role in making each experience feel special.

Responsibilities

90% of this job is to conduct home tours: Show our outstanding homes available for rent to potential residents, highlighting the unique features, amenities, and benefits of each property. The remaining 10% is completing other tasks related to the home: complete quality assurance checks, pre move-in tasks (key copying, setting up lockbox access at homes, etc.) and light inspections.

Requirements

Excellent communication to connect and build relationships. Adaptability and a willingness to learn. Reliable transportation with a valid driver's license. Smartphone with data/text plan for communication and task management. Local area knowledge is a plus! No prior experience necessary: While previous experience in a similar role or in customer service is advantageous, we welcome individuals with a drive to succeed and a willingness to learn.

Why Belong?

Flexible hours: Enjoy the freedom to create your own schedule, accommodating your personal needs and commitments. Competitive pay structure: Receive excellent compensation, with payment structured as pay per task. Rates starting at $30 per task. Growth opportunities: Gain valuable experience in the real estate industry and develop your skills as part of a dynamic and supportive team. Join us in providing exceptional experiences to our potential residents and homeowners. Apply now to embark on an exciting journey as a Home Coordinator with us!

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Your main responsibility will be conducting home tours, showcasing our outstanding homes available for rent to potential residents, highlighting the unique features, amenities, and benefits of each property. The remaining 10% of your time will be spent completing other tasks related to the home, such as quality assurance checks, pre-move-in tasks, and light inspections.

To be successful in this role, you'll need excellent communication skills to connect and build relationships, adaptability, and a willingness to learn. Reliable transportation with a valid driver's license and a smartphone with data/text plan for communication and task management are also required.

As a Home Coordinator, you'll enjoy flexible hours, competitive pay structure, and growth opportunities. You'll gain valuable experience in the real estate industry and develop your skills as part of a dynamic and supportive team.

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We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.

The Role – Executive Assistant

Belong is looking for an exceptional Executive Assistant to work directly with the CEO. This is a highly strategic role that sits at the center of leadership operations and company execution. This position is critical to enabling the CEO to operate at the highest level by bringing structure, anticipating needs, and ensuring seamless coordination across priorities, communications, and logistics.

Responsibilities

Provide high-level executive support to the CEO (calendar, priorities, meetings, travel, and events)

Own complex calendar management across multiple time zones, proactively resolving conflicts and protecting focus time

Plan and coordinate domestic and international travel, including last-minute changes, logistics, visas, and contingencies

Schedule and organize leadership events, company gatherings, and strategic offsites

Prepare agendas, meeting materials, follow-ups, and action trackers

Act as a trusted gatekeeper, prioritizing requests and managing internal and external stakeholder communication

Handle sensitive and confidential information with the highest level of discretion

Partner closely with People, Finance, and Operations teams to support leadership workflows

Deliver a high-touch, hospitality-driven service experience to executives, partners, and stakeholders

What We’re Looking For

5+ years of experience supporting senior executives or C-level leadership

Exceptional communication and strong interpersonal skills

Professional English proficiency (written and verbal) – required

Strong calendar, travel, and agenda management experience

Highly organized with outstanding attention to detail

Proactive mindset with strong ownership and problem-solving skills

Flexible and adaptable, able to operate in dynamic, fast-changing environments

Strong service orientation and hospitality mindset

Ability to manage multiple priorities while maintaining structure

Experience handling sensitive and confidential information

Holds a valid U.S. visa

Comfortable working with global teams and stakeholders

Why Belong

Work directly with the CEO in a high-impact, high-visibility role

Be part of a company redefining one of the world’s largest industries

Join a fast-growing, AI-driven organization with ambitious global goals

Collaborative culture with strong ownership and autonomy

Competitive compensation and growth opportunities

Opportunity to help shape leadership operations and company experience

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Responsibilities: 90% of this job is to conduct home tours: Show our outstanding homes available for rent to potential residents, highlighting the unique features, amenities, and benefits of each property. The remaining 10% is completing other tasks related to the home: complete quality assurance checks, pre move-in tasks (key copying, setting up lockbox access at homes, etc.) and light inspections.

Requirements: Excellent communication to connect and build relationships. Adaptability and a willingness to learn. Reliable transportation with a valid driver's license. Smartphone with data/text plan for communication and task management. Local area knowledge is a plus! No prior experience necessary: While previous experience in a similar role or in customer service is advantageous, we welcome individuals with a drive to succeed and a willingness to learn.

Why Belong? Flexible hours: Enjoy the freedom to create your own schedule, accommodating your personal needs and commitments. Competitive pay structure: Receive excellent compensation, with payment structured as pay per task. Rates starting at $30 per task. Growth opportunities: Gain valuable experience in the real estate industry and develop your skills as part of a dynamic and supportive team.

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About the Role We’re looking for someone who can sniff out the best talent in home services across the country,from painters in Phoenix to handypeople in Houston, from photographers in Philly to locksmiths in LA. You’ll be on the front lines of sourcing, vetting, onboarding, and managing vendors who make our homes look and feel ready for their next chapter.

Responsibilities Find the best: Proactively source high-quality vendors across multiple trades (painters, cleaners, photographers, handyman, etc.) across every market we operate in Vet for quality: Review portfolios, check licenses and insurance, read between the lines,ensure each vendor meets our bar for quality, professionalism, and reliability Negotiate smartly: Lock in competitive rates and scopes that align with our unit economics, while building strong, sustainable vendor relationships Own the onboarding: Get vendors set up in our systems and tools (CRM, payments, SOPs), ensuring a seamless and standardized experience Be a hub: Coordinate across Ops, Sales, and Support to prioritize sourcing requests, escalate coverage gaps, and communicate vendor availability and capabilities Stay organized: Keep meticulous records of outreach, negotiations, and onboarding statuses,track everything so nothing falls through the cracks Move fast: Operate with urgency while balancing long-term scalability

Minimum Requirements 1-2 years of experience in Vendor management, ops or sourcing. Strong negotiation and communication skills. Excellent organizational skills and comfort using CRMs, spreadsheets and task management tools. Full Availability.

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This is not a role for the faint of heart. It's a role for someone who lives and breathes operational excellence, who sees beauty in six sigma precision, and who believes that systems, powered by discipline, math, and AI, can bend and organize reality.

Key Responsibilities

• Architect the AI-Driven System that powers Belong's inspections and onboarding nationwide, using our own software to create a zero-defect, infinitely scalable process.
• Execute onboarding repairs to six sigma standards, managing everything from the first inspection to the last nail, ensuring no detail is missed.
• Oversee QA inspections and post-QA repairs, eliminating defects before they ever touch the resident.
• Guarantee a perfect move-in experience for every Belong resident, no exceptions.
• Run Open Home tours across the country, bringing precision, reliability, and consistency to one of our highest-leverage touchpoints.
• Build, scale, and inspire a world-class team obsessed with discipline, precision, and quality.

Requirements

• Top 5 MBA or Master's in Operations in the United States
• Military Training in an officer position (IDF, US Army) is a strong plus
• A math and operations wizard: someone who doesn’t just manage complexity but thrives in it
• Unmatched discipline and work ethic
• Cultural enhancements: We are a global team that values leaders with different perspectives
• Deep love for QA and scaling operational systems
• A true leader: this role reports directly to the CEO and will be a cornerstone of Belong’s long-term success

Why This Role Matters

Belong is on a mission to rewrite the system of homeownership and renting in America. None of that matters if we don’t deliver perfection to our residents and homeowners at the single most critical moment: the move-in. This role is the heartbeat of that promise. You will own it end-to-end.

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We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.

The Role

Belong is seeking a Sales Floor Operations Manager to help scale a fast-growing, high-velocity B2C sales organization without sacrificing execution quality. This is a hybrid role combining Sales Floor Management and Sales Operations / Revenue Operations ownership. It’s designed for an operator who thrives in the middle of action , someone who can enforce standards, bring structure, and translate strategy into daily execution.

Responsibilities

• Own day-to-day execution on the sales floor
• Drive discipline around activity levels and progression steps, pipeline hygiene and follow-up quality, cadence and sequencing adherence
• Enforce standards such as punctuality, preparedness, and accountability
• Partner closely with Sales Leadership to ensure strategy is executed without slowing the team down
• Act as the connective layer between leadership direction and rep execution
• Own cleanliness, accuracy, and reliability of Salesforce / Foundation
• Perform daily pipeline inspections and reporting
• Serve as the Salesforce power user for the Sales organization: CRM configuration, dashboards and reporting, dialers, automation, and tooling
• Simplify, document, and continuously improve sales processes
• Translate sales strategy into operational workflows that scale
• Identify bottlenecks and proactively implement fixes
• Use AI-powered tools to improve pipeline visibility, forecasting, and rep productivity
• Identify opportunities to automate manual workflows and reduce operational friction
• Partner with Sales, Product, and Ops teams to continuously upgrade tooling and processes

What We’re Looking For

• Strong background in B2C high-volume, high-velocity sales environments
• Previous experience managing or operating a fast-paced sales floor
• Proven Salesforce power user (reporting, automation, dashboards)
• Hands-on experience with modern sales tech stacks (CRM, dialers, automation tools)
• Familiarity with AI applied to sales workflows is a strong plus

Why This Role Matters

This role is foundational to scaling sales without breaking execution. Hiring more reps only works if the system behind them is bulletproof. You’ll help design and run the operating system for a repeatable, high-performing sales org. Your work will directly impact revenue growth, forecasting accuracy, and team performance

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We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.

We are building a scaled system of wealth creation for regular people through homeownership. We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First.

Our 200+ Belongers are strong, curious, and extremely ambitious.

About the role

We are seeking a versatile HOA Community Liaison to manage our relationships with HOAs and to act as the main point of contact in anything related to HOAs, providing vital support to our business. This role is pivotal in establishing connections with the HOA contacts and communities, ensuring our full compliance with stipulated community policies, while also collaborating closely with the Move-In Specialists team in making sure our resident move-ins are smooth and seamless.

Role Responsibilities

• Fully own the relationships we have with HOAs.
• Establish initial contact and maintain the relationship for the duration of Belong managing the home.
• Ensure listing ability and accuracy by confirming rental allowances in the communities where we manage our homes.
• Support the move-in process for new residents by providing details and relevant information from our HOA contacts.
• Ability to understand and decipher all HOA documentation and update into our system accordingly.

About You

• You are people-centric: you are able to be empathetic, passionate and helpful when facing our team members and community members.
• You are a strong communicator: you feel comfortable communicating verbally and in writing internally and externally.
• You are a proactive problem solver: you are able to expect situations before they are being reported to you and are quick to resolve, leveraging all resources available to you.

Requirements

• Previous experience in account/client relationship management strongly preferred.
• Detail oriented and strong organizational skills.
• English proficiency. Excellent verbal and written communication skills.
• Experience with Google Suite and telephony systems (Zendesk, Intercom) preferred.
• Previous experience in customer service/customer facing roles is nice to have.
• Previous experience and knowledge of HOAs or real estate is nice to have.

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