{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/at/atlanta-gas-light-agl-chattanooga-gas-cg-and-virginia-natural-gas-vng"},"x-facet":{"type":"company","slug":"atlanta-gas-light-agl-chattanooga-gas-cg-and-virginia-natural-gas-vng","display":"Atlanta Gas Light (AGL), Chattanooga Gas (CG), and Virginia Natural Gas (VNG)","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. 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This position interacts with customers by phone, email, and fax, supporting a service population of more than two million.</p>\n<p>Responsibilities include adherence to regulatory standards, compliance with policies and procedures, and supporting training of new employees.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Initiating new residential and commercial projects</li>\n<li>Providing specialized support for account executives across AGL, CG, and VNG</li>\n<li>Gathering and documenting essential project information</li>\n<li>Responding to inquiries regarding natural gas availability</li>\n<li>Maintaining high volumes of documentation for fuel line inspections and pending meter sets</li>\n<li>Preparing field orders and updating customer account information</li>\n<li>Providing problem-solving solutions, including conceptual thinking when required</li>\n<li>Coordinating work requests with internal departments and service centers</li>\n<li>Serving as primary municipal contact for resolving fuel line inspection requirements and updating reference materials</li>\n<li>Researching and verifying service card information</li>\n<li>Troubleshooting missing contract submissions</li>\n<li>Processing high-volume email requests</li>\n<li>Managing NGAD referrals and marketer dashboard orders</li>\n<li>Acting as liaison for multi-family master meter conversions and municipality acquisition projects</li>\n<li>Completing onboarding tasks in the BCA work queue</li>\n<li>Working proactive reports to expedite customer requests</li>\n<li>Addressing electronic notifications to prevent onboarding delays</li>\n<li>Processing all online customer requests across all construction types</li>\n<li>Scheduling residential and commercial meter sets via customer or marketer requests</li>\n<li>Promoting natural gas benefits and additional equipment opportunities</li>\n<li>Overseeing large commercial projects through meter installation</li>\n<li>Promoting energy efficiency programs and rebates</li>\n<li>Determining and maintaining required documentation</li>\n<li>Providing site-related information to contractors</li>\n<li>Assisting employees when leadership is unavailable</li>\n<li>Supporting executive-level escalations</li>\n<li>Training and coaching new employees</li>\n<li>Assisting with system testing for new implementations</li>\n<li>Providing backup call support during peak volume</li>\n<li>Identifying and resolving complex ECC issues</li>\n<li>Reporting service disruptions</li>\n<li>Adhering to policy, procedure, and quality standards</li>\n<li>Tracking work activity for business process reporting</li>\n<li>Redirecting misrouted customer requests as appropriate</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_67c09e3f-d0f","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Atlanta Gas Light (AGL), Chattanooga Gas (CG), and Virginia Natural Gas (VNG)","sameAs":"https://www.atlantagas.com/","logo":"https://logos.yubhub.co/atlantagas.com.png"},"x-apply-url":"https://emje.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/SouthernCompanyJobs/job/18012","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Basic MS PowerPoint skills","Intermediate MS Excel and MS Word proficiency","Advanced customer service skills","Strong active listening and oral comprehension skills","Basic computer proficiency; ability to type 40 WPM","Ability to multi-task in a customer call environment","Excellent interpersonal communication","Strong time management and organizational skills","Persuasion and negotiation ability","Proficiency with multiple systems including MS Office and SharePoint","Strong problem-solving ability","Proven ability to meet performance, accuracy, quality, and productivity targets","Ability to work independently after training and make decisions aligned with company and regulatory expectations","Discipline to maintain performance standards both onsite and remotely"],"x-skills-preferred":["Experience with Mobile GIS, GSCA, Contractor Portal, ARM, IRP, or CIS systems"],"datePosted":"2026-04-03T08:23:22.442Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Riverdale"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Energy","skills":"Basic MS PowerPoint skills, Intermediate MS Excel and MS Word proficiency, Advanced customer service skills, Strong active listening and oral comprehension skills, Basic computer proficiency; ability to type 40 WPM, Ability to multi-task in a customer call environment, Excellent interpersonal communication, Strong time management and organizational skills, Persuasion and negotiation ability, Proficiency with multiple systems including MS Office and SharePoint, Strong problem-solving ability, Proven ability to meet performance, accuracy, quality, and productivity targets, Ability to work independently after training and make decisions aligned with company and regulatory expectations, Discipline to maintain performance standards both onsite and remotely, Experience with Mobile GIS, GSCA, Contractor Portal, ARM, IRP, or CIS systems"}]}