The District Parts & Service Sr. Specialist will provide dealer consulting and support to the Honda/Acura dealer network. The role will serve as the liaison between American Honda Motor Company, Inc., and Honda/Acura dealerships, working to identify gaps between AHM objectives and actual Dealer performance.

Key Accountabilities

• Achieve assigned Parts sales objectives
• Achieve assigned Customer Satisfaction Respect For Time objectives
• Achieve oil change service time of <0 minutes Honda / <5 minutes Acura
• Achieve Overall Customer Satisfaction objectives
• Achieve CPRO objective – 1.5% Increase
• Achieve Accessory sales objectives
• Achieve Training Certification objectives
• Achieve assigned Recall Completion objectives

Qualifications, Experience, and Skills

• Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work-related experience
• Minimum 5 years of auto parts and service wholesale and/or retail experience
• Automotive service wholesale and/or retail experience strongly preferred
• Knowledge of OEM automotive warranty policies and procedures preferred
• Understanding of financial statements and accounting concepts
• Demonstrated sales ability
• Strong communication, analytical, business planning, and organizational skills
• Highly developed customer relations skills
• Proficiency in MS Office applications (Word, Excel, and PowerPoint)
• Familiarity with using web-based software and smartphone applications

What differentiates Honda and makes us an employer of choice?

Total Rewards

• Competitive Base Salary
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Representative Vehicle
• Relocation assistance (if eligible)

Career Growth

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development Programs

Additional Offerings

• Lifestyle Account
• Tuition Assistance & Student Loan Repayment
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

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The District Parts & Service Sr. Specialist is part of the Parts & Service Field Operations group, providing dealer consulting and support to the Honda/Acura dealer network. The role serves as the liaison between American Honda Motor Company, Inc., and Honda/Acura dealerships, working to identify gaps between AHM objectives and actual Dealer performance.

Key Accountabilities

• Achieve assigned Parts sales objectives
• Achieve assigned Customer Satisfaction Respect For Time objectives
• Achieve oil change service time of <0 minutes Honda / <5 minutes Acura
• Achieve Overall Customer Satisfaction objectives
• Achieve CPRO objective – 1.5% Increase
• Achieve Accessory sales objectives
• Achieve Training Certification objectives
• Achieve assigned Recall Completion objectives

Qualifications, Experience, and Skills

• Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work-related experience
• Minimum 5 years of auto parts and service wholesale and/or retail experience
• Automotive service wholesale and/or retail experience strongly preferred
• Knowledge of OEM automotive warranty policies and procedures preferred
• Understanding of financial statements and accounting concepts
• Demonstrated sales ability
• Strong communication, analytical, business planning, and organizational skills
• Highly developed customer relations skills
• Proficiency in MS Office applications (Word, Excel, and PowerPoint)
• Familiarity with using web-based software and smartphone applications

What differentiates Honda and makes us an employer of choice?

Total Rewards

• Competitive Base Salary
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Representative Vehicle
• Relocation assistance (if eligible)

Career Growth

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development Programs

Additional Offerings

• Lifestyle Account
• Tuition Assistance & Student Loan Repayment
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

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The Dealer Analyst position provides customer support to dealership parts managers, assisting them through phone and email contacts. The role involves researching and resolving parts-related inquiries from dealerships, ensuring accurate processing of claims, and providing timely feedback on credit issues. Additionally, the position supports internal DPSM's field operations and ensures dealer compliance with Parts System Guide (PSG) policies.

Key Accountabilities

• Parts ordering: investigate availability, pricing, color code, and order status; process manual OAR claims and investigate dealer rejection disputes
• Monitor and respond to internal and external customer inquiries via phone and email
• Identify and resolve publication and parts errors
• Communicate with dealers regarding parts quality and manufacturing-related issues
• Coordinate group concerns and assist dealers with complex technical questions

Qualifications, Experience, and Skills

• High school diploma; one to two years of college preferred or work-related experience
• One plus years of customer service experience preferred
• Good written, interpersonal, and telephone communication skills
• Advanced working knowledge of MS Office applications and AHM software/applications
• Ability to work in a team-oriented environment

What differentiates Honda and makes us an employer of choice?

Total Rewards

• Competitive base salary
• Paid overtime
• Regional bonus (when applicable)
• Industry-leading benefit plans (medical, dental, vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company-paid short-term and long-term disability
• 401K plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth

• Advancement opportunities
• Career mobility
• Education reimbursement for continued learning
• Training and development programs

Additional Offerings

• Tuition assistance & student loan repayment
• Lifestyle account
• Childcare reimbursement account
• Elder care support
• Wellbeing program
• Community service and engagement programs
• Product programs

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The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Overall Customer Satisfaction, Reduction of Oil Change Time through implementation of Express/Accelerated Service initiatives, Respect for the Customers Time, Honda/Acura Genuine Parts and Accessory sales, Customer Pay Repair Order growth, as well as dealership advisor and technician training completion. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key objectives. This support includes but is not limited to: Participation in Honda/Acura programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty.

The DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned and any other assigned areas of responsibility tasks or projects. This position is responsible for an average of 10-11 Honda/Acura Dealers.

Key responsibilities include: Achievement of Assigned Parts & Accessory Objectives Achievement of Overall Customer Satisfaction Objectives Achievement of Oil Change Service Time of <0 Minutes Honda Increase % of Dealers Achieving Oil Change Service Time of <0 Minutes Honda / <5

The ideal candidate will have a Bachelor's degree in business, Marketing, Automotive Technology, or equivalent work-related experience. A minimum of 3-5 years of auto parts and service wholesale and/or retail experience is required. Automotive service wholesale and/or retail experience is strongly preferred. Knowledge of OEM automotive warranty policies and procedures is also preferred.

The DPSM will be responsible for frequent travel and possibility of relocation.

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Key Accountabilities

• Achieve Acura/Honda annual Wholesale Collision Parts Sales Target with specific objectives
• Enroll and maintain dealer participation in a Conquest Fund Program: Meet Acura/Honda annual Collision Parts Promote (CPP) dealer enrollment and maintenance targets
• Assist DPSMs in Dealer enrollment & maintenance. Improve dealer Purchase Performance (conversion fund) usage
• Create and maintain a network of Honda & Acura Certified Collision shops: Meet AHM's (Honda/Acura) annual Certified shop targets. Honda/Acura dealer-owned body shops should take territorial priority. Complete/maintain recertification of H&ACC shops so that there is no lapse in certified coverage
• Collision industry subject matter expert: Work with I-CAR and other industry groups to build business relationships

Qualifications, Experience, and Skills

• BA/BS in Business or related field or commensurate business-to-business sales experience
• Five plus years of Dealer Parts Department, Collision Wholesale Sales experience
• Demonstrated PC skills, excellent oral and written communication skills, presentation skills, proven analytical skills, demonstrated sales skills
• Results-oriented with strong communication and presentation skills

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Key responsibilities include:

• Delivering technical training to dealer service personnel through assigned training centers and in-dealer training
• Ensuring dealer repair certifications are met on a monthly basis and fiscal year-to-date
• Maintaining all training center vehicles and ensuring they are bug-free and ready for technicians to diagnose
• Maintaining all necessary tools and equipment for technicians to use
• Providing advice and support in the development of automotive technical training modules
• Accountable for the quality of training provided to Honda/Acura technicians

As a training expert, analyze training needs of districts, dealers, and technicians and make appropriate recommendations.

To succeed in this role, you will need a strong background in technical automotive field, a minimum of 3-5 years of relevant experience, and computer skills (PowerPoint, Excel, Word). Presentation skills are also essential.

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The successful candidate will apply knowledge to ensure the necessary controls and procedures are adhered to and performed in the day-to-day administration of the retirement programs so that they are operating in a compliant and efficient manner.

Key responsibilities include:

• Applying knowledge to ensure the necessary controls and procedures are adhered to and performed in the day-to-day administration of the retirement programs so that they are operating in a compliant and efficient manner
• Accountable for all timely deliverables of data analytics related to plan audits, SOX controls, file feed audits, labor rate calculations
• Accountable for all timely deliverables related to retirement program funding
• Responsible for delivery of retirement reporting, including, but not limited to, retirement projections, retirement actuals reporting, and 401(k) participant data level reporting
• Act as Retirement Operations liaison between vendors and Honda locations to support onsite Financial Education needs

The ideal candidate will have a Bachelor’s degree or equivalent work experience in a related field, 2+ years of retirement related experience and data management/analytics, advanced knowledge of Excel, working knowledge of Core HR and Payroll systems, strong conflict management skills & problem-solving skills, and the ability to work independently to resolve issues when identified.

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What you'll do

The Assistant Manager, Fleet Strategy will lead analysis of fleet and retail sales data to identify trends, risks, and opportunities, and will monitor industry trends and competitor activity to inform strategic decisions.

• Lead analysis of fleet wholesale residual value trends for AHM and competitor products to support pricing strategies
• Support incentive strategy and product mix planning

What you need

• Strong data analysis and reporting skills, including Excel and Power BI
• Experience with CRM and OMS systems and process automation preferred

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What you'll do

This role will provide timely and cost-effective basis for moderate to highly complex matters. The role will primarily focus on support related to Honda Aircraft Company, LLC in Greensboro, NC, but may also include support for a variety of Honda companies throughout the North American Region.

• Direct and Indirect Commercial Support: Provide high quality advice and negotiation, in a timely and cost-effective manner, to enable Honda Companies and/or divisions to meet legal obligations and reduce risk for moderate to complex commercial transactions.

What you need

• Juris Doctorate Degree from an Accredited Law School
• Admittance to state bar in a state in the U.S., and will be either admitted to the North Carolina bar or eligible to qualify for in-house practice in North Carolina

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What you'll do

Provide leadership and support to ongoing property tax projects and business plan themes, especially those that involve new Honda business, new ventures, new ways of working, and expansion/changes of organisation and business model.

• Research property tax issues; support tax technology updates for all indirect tax and accounting systems; support property tax audits.

What you need

• BA/BS in Finance, Accounting, Business, or related field (required)
• CMI Designation, CPA, Masters in Accounting, Masters in Taxation (preferred)

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