Provides management and the Board with objective and independent assessments of the effectiveness of internal controls through the planning and execution of audit assignments, delivers practical and business-oriented recommendations to address risks and improve processes, and supports the delivery of the annual audit plan, including reporting to management and governance committees.

Roles and Responsibilities:

• Assists in the preparation of the annual audit plan and schedules, Audit Committee reports, monthly country reports and other regional or local reporting requirements
• Coordinates and monitors audits being performed by regulators, external auditors, and other groups providing assurance
• Works with Senior Audit Manager/other team members to plan and execute audit engagements efficiently and effectively in accordance with the approved annual audit plan and GIA Standards
• Executes assigned audit procedures and completes audit tasks in accordance with GIA Standards
• Utilizes data analytics and technology-enabled audit techniques to improve audit coverage, efficiency, and insight generation
• Ensures projects are managed effectively, audit efficiency is maintained, budgeted hours are monitored, and working papers comply with GIA Standards
• Prepares high-quality audit reports and assists in discussions with management to resolve audit issues and agree on corrective actions
• Manages assigned audit projects, investigations, special reviews, and other engagements to ensure timely completion and issuance of reports
• Identifies emerging risks, control gaps, and process improvement opportunities during audit engagements
• Provides regular project status updates to the immediate supervisor
• Develops and maintains productive working relationships with stakeholders across the organization
• Contributes to the continuous improvement of audit methodologies, tools, templates, and quality standards
• Completes necessary training and CPE to maintain relevant professional certifications

Minimum Job Requirements:

• Education – Graduate of BS Accountancy or other course related to the company’s business and operations
• Minimum five years of internal and/or external audit experience within the insurance, financial services, or related industries
• Knowledge of The Institute of Internal Auditors (IIA) Standards, risk-based auditing principles, and internal control frameworks
• A relevant professional qualification such as Certified Internal Auditor or Certified Public Accountant or equivalent
• Experience in the life insurance or broader financial services industry, with knowledge of relevant insurance regulations and regulatory requirements, is an advantage
• Experience in applying data analytics tools (e.g., Databricks, Power BI, or similar tools) to support audit testing and control assessments
• Knowledge with audit tools (e.g. TeamMate) is an advantage
• Ability to work under pressure and meet milestones within time, cost and quality constraints
• Strong analytical, written/verbal communication, presentation, interpersonal, and relationship building skills
• Solid problem-solving skills, ability to analyse complex data, identify core issues, investigate, evaluate and reach appropriate conclusions
• Knowledge of information technology controls and related risks is an advantage
• Ability to adapt to changes quickly and capable of multi-tasking
• Good team player who is committed to achieve results

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The High Value market segment includes: BPIs Preferred Segment, which includes Next and Gold clients, and Private Wealth Segments.

Responsibilities:

• Constructs segment initiatives and activities, including recommending product concepts and developing packaging/positioning materials for the segment
• Ensures optimal number of relevant and quality leads for sales channels to achieve monthly and annual targets
• Coordinates and collaborates with the appropriate BPI AIA and AIA PH units to ensure delivery of tasks
• Develops and implements client and distribution engagement activities for the segment
• Liaises with Bank segment team and bancassurance team for alignment of programs and activities
• Monitors, analyzes and makes recommendations on the production performance of the segment
• Manages special projects designed to improve business development processes

Requirements:

• Graduate of any 4-year college course preferably from a reputable university
• At least 4 years of relevant work experience in the area of Marketing, Sales, Business Development, Training in the life insurance/ bancassurance industry; banking experience an advantage
• MBA &/or FLMI an advantage
• Excellent Analytical Skills, Communication Skills (Oral and Written), Presentation Skills, Relationship Management Skills, Events Management, Project Management, Working knowledge on MS Office particularly MS Word, Excel and PowerPoint, Creativity

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The HR Benefits Consultant will execute at operational levels the company-initiated benefit and statutory benefits administration, including:

• Group medical and group life insurance
• Pension and retirement benefits
• Loan facilities
• Car loan and car programs
• SSS sickness and maternity
• Statutory loans

The role will be responsible for the overall delivery of benefits services in all the legal entities of AIA in the Philippines. The role will work closely with the Benefits Specialist of MediCard to ensure consistent and positive employee experience. This role will work with the Associate Director, HR Service Delivery to ensure alignment of the HRSD goals and priority areas.

The key expectations include managing the end-to-end execution of the benefits services processes, any automation or process efficiency projects, and other similar initiatives.

The role is expected to exhibit HR process knowledge, possesses a broad-based operational perspective, and provides solutions for related HR and compliance risk issues. The person must be a recognised HR leader, who is dynamic, proactive, and decisive.

The role will be responsible in managing the benefits vendors for ESPP, Pension and Retirement, Pension administrator (BPI Wealth and Zalamea), Statutory benefits as well as building a strong relationship with our statutory agencies.

The role will be responsible in managing the Company in-house Clinics and ensure compliance with the OHS requirements.

The role will be responsible in developing employee communication strategies to ensure employees are well informed about their benefits and options, including organising sessions/roadshows and creating benefits guides.

Minimum Job Requirements:

• Bachelor’s degree in human resources, Business Administration or related field or equivalent work experience.
• 10+ years of demonstrated experience in the areas of benefits administration, and other HR service delivery functions.
• Knowledgeable of the Philippines statutory and labor regulations.
• With excellent skills in using Microsoft applications (Excel, Macro, Powerpoint, etc); With working knowledge in using Workday and an automated SAP Payroll system.

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It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

As part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. You'll be making a positive, healthy impact across all channels.

About the Role

This position is responsible for designing propositions to cater to the evolving needs of AIA Philippines Group's target customers.

The position's remit will include:

• Delivery and maintenance of a robust, current customer and market segmentation
• Partnering with Product Management & Delivery teams to design and/or package propositions that will address target customer needs
• Enabling the proper communication of propositions to customers via distribution teams
• Delivering a wealth protection and high net worth proposition strategy

Expected outcomes and contributions include increased distributor adoption of new products, growth in sales driven by better customer-product match, and enhanced margins delivered through innovative product designs and better product mix.

Roles and Responsibilities:

• Customer Segmentation & Insights – Deliver multi-dimensional customer segmentation to identify, size and prioritize customer segments.
• Propositions Design – Partner with Customer Experience team to inform proposition development with customer segmentation and insights, and design customers' experience around products and services.
• Proposition Marketing & Communications – Partner with Brand and Distribution Training teams to design compelling launch and communication plans for propositions.
• Health Proposition Development & Implementation – Leverage the company's existing health assets and third-party value added services to enable the delivery of propositions that empower customers to own and actively participate in their health journeys.
• Protection and Long Term Savings Proposition Development & Implementation – Deliver wealth protection and long term savings propositions designed to address customers long-term financial needs.
• VUL Proposition Development & Implementation – Design compelling, value-delivering and sustainable VUL propositions, in partnership with the Pricing and Product Development teams.
• High Net Worth Proposition Development & Implementation – Define a high net worth proposition strategy, and identify appropriate solutions for this customer segment.
• People - Lead a team of 4 members.
• Financial Management - Accountable for the management of budget for their functional area.
• Risk Management – Ensure proper risk assessments are done on all activities under their remit.

Minimum Job Requirements:

• Bachelor's degree in business, marketing or another related field
• 5-10 years experience leading marketing functions in the area of customer and/or product
• Demonstrated ability to deliver customer solutions based on insights, and effectively engage customers and distribution partners
• Previous experience and track record of success building and leading teams

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Processes should be properly established for all claim types. Oversees claims processing with a view to providing high quality service across all claims following a customer-focused, digital-first approach.

Responsibilities:

• Performance management:
• Ensure claims are processed in a timely and judicious manner with clear communications.
• Monitor data governance, data privacy, and relevant regulations.
• Plan, schedule, supervise, and control work operations within the team.
• Review and decide on cases referred by claim assessors.
• Monitor TATs and SLAs, identify process bottlenecks, and recommend improvements.
• Act as the primary escalation and decision-making point for complex operational and customer issues.

• Leadership responsibilities:
• Conduct regular conversations with team members to provide feedback.
• Evaluate job performance of employees.
• Conduct learning sessions to upskill team members.
• Define and discuss performance goals for each team member.
• Drive action plans to improve team engagement.

• Risk management:
• Participate in analysis and recommendations of cases referred to the Executive.
• Review claims processes to identify risk areas and recommend improvements.
• Perform and oversee adherence to control standards.

• Projects and initiatives:
• Develop and implement initiatives that improve team efficiency and productivity.
• Oversee change management activities and support successful implementation of new processes.

Requirements:

• College graduate of any course
• At least five years' experience in managing a claims team
• Strong analytical skills with high attention to detail and accuracy
• Proficient in MS Office applications and other business application systems
• Excellent written and oral communication skills in both English and Filipino

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We're looking for a CS Business Process & Operational Risk Specialist to join our team in Makati, PH. As a Business Process & Operational Risk Specialist, you will be responsible for strengthening process governance, operational risk management, and continuous improvement initiatives across Corporate Solutions.

About the Role

The Business Process & Operational Risk Specialist is responsible for strengthening process governance, operational risk management, and continuous improvement initiatives across Corporate Solutions. The role ensures that business processes, workflows, and standard operating procedures are clearly defined, documented, optimized, and aligned with enterprise risk and control standards.

Responsibilities

• Business Process Management & Process Governance (35%)
• Lead the mapping, documentation, review, and enhancement of end-to-end business processes, workflows, and Standard Operating Procedures (SOPs) across Corporate Solutions.
• Facilitate process discovery sessions and workshops with business stakeholders to clearly define operational workflows, roles, responsibilities, and process ownership.
• Ensure that processes are standardized, documented, and aligned with enterprise governance and operational control requirements.
• Identify opportunities for process optimization, operational efficiency improvements, and workflow automation.
• Maintain and manage centralized documentation of Corporate Solutions process maps and operational procedures.

• Operational Risk Management & Control Oversight (25%)
• Identify, assess, and monitor operational risks across Corporate Solutions processes and operational activities.
• Support implementation of risk mitigation actions and operational controls in coordination with Risk & Compliance, Legal, and Internal Audit teams.
• Monitor and facilitate closure of risk issues, control gaps, and operational incidents.
• Support the organization in strengthening risk awareness, governance, and adherence to escalation processes.

• Audit Readiness & First-Line-of-Defense Support (20%)
• Serve as Level 1 (First Line of Defense) support for audit readiness, ensuring process documentation, control evidence, and governance artifacts are maintained and readily available.
• Maintain organized documentation of process maps, SOPs, operational controls, and governance records to support internal audit and risk reviews.
• Support coordination of internal audit activities, risk assessments, and control testing within Corporate Solutions.
• Track and monitor closure of audit findings, control remediation plans, and risk mitigation actions in collaboration with relevant stakeholders.

• Risk Governance & Compliance Coordination (10%)
• Act as the Corporate Solutions RICO Champion, supporting adherence to enterprise operational risk policies and governance frameworks.
• Partner with Risk & Compliance and Internal Audit teams to support control assessments, governance reviews, and risk reporting requirements.
• Support documentation and reporting of operational risk matters and governance initiatives within Corporate Solutions.

• Business Analysis & Transformation Enablement (10%)
• Gather and document business requirements related to operational improvements, digital transformation initiatives, and process automation opportunities.
• Support development of business cases for operational improvements and transformation initiatives.
• Contribute to transformation initiatives that enhance operational scalability, governance, and service delivery efficiency.

Benefits

• Empowering employees to find their 'better' in work, career, life, and making a difference
• Supporting people to live Healthier, Longer, Better Lives, build healthier societies, and cultivate healthier environments

Requirements

• No specific requirements listed

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The Investment Consultant role shall ensure the effective management of the company's investment funds by assisting in delivering investment solutions and facilitating fund manager oversight.

Responsibilities:

• Ensure that all investment management decisions, activities, and processes will result in the company sustainably achieving its income targets and strategic goals.
• Facilitate onboarding of new investment outlets, funds, and financial instruments such as financial derivatives.
• Represent the investment management function in the preparation of the Strategic Asset Allocation (SAA) review to ensure that mandates are still aligned with company strategy.
• Liaise with asset managers and provide oversight in the conduct of their fund management activities.
• Be responsible for ensuring that all investment activities are compliant with internal standards set out for Investment Management as well as with local regulations.
• Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

Requirements:

• College graduate, preferably in Economics, Finance, Management, Accounting, Mathematics, or Statistics.
• Professional certifications: (completed and ongoing) certification programs such as Chartered Financial Analyst (CFA), Financial Risk Manager (FRM), Treasury Certification Program (TCP), Chartered Alternative Investment Analyst (CAIA) or master's degree in finance or other related disciplines.
• At least 5 years of experience in investments, asset management, risk management, or related financial market-facing roles.
• Strong working knowledge of local and global financial markets, including familiarity with relevant regulations and industry best practices.
• Demonstrated analytical and problem-solving skills, critical and independent thinking, continuous learning mindset, effective communication with management stakeholders, and proficiency in MS Excel and PowerPoint.

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Provides management and the Board with objective and independent assessments of the effectiveness of internal controls through the planning and execution of audit assignments, delivers practical and business-oriented recommendations to address risks and improve processes, and supports the delivery of the annual audit plan, including reporting to management and governance committees.

Roles and Responsibilities:

• Assists in the preparation of the annual audit plan and schedules, Audit Committee reports, monthly country reports and other regional or local reporting requirements
• Coordinates and monitors audits being performed by regulators, external auditors, other entities' auditors and other groups providing assurance
• Works with Senior Audit Manager/other team members to plan and execute audit engagements efficiently and effectively in accordance with the approved annual audit plan and GIA Standards
• Executes assigned audit procedures and completes audit tasks in accordance with GIA Standards
• Utilizes data analytics and technology-enabled audit techniques to improve audit coverage, efficiency, and insight generation
• Ensures projects are managed effectively, audit efficiency is maintained, budgeted hours are appropriately monitored, and working papers comply with GIA Standards
• Prepares high-quality audit reports and assists in discussions with management to resolve audit issues and agree on corrective actions
• Manages assigned audit projects, investigations, special reviews, and other engagements to ensure timely completion and issuance of reports
• Identifies emerging risks, control gaps, and process improvement opportunities during audit engagements
• Provides regular project status updates to the immediate supervisor
• Develops and maintains productive working relationships with stakeholders across the organization
• Contributes to the continuous improvement of audit methodologies, tools, templates, and quality standards
• Completes necessary training and CPE to maintain relevant professional certifications

Minimum Job Requirements:

• Education – Graduate of BS Accountancy or other course related to the company's business and operations
• Minimum five years of internal and/or external audit experience within the insurance, financial services, or related industries
• Knowledge of The Institute of Internal Auditors (IIA) Standards, risk-based auditing principles, and internal control frameworks
• A relevant professional qualification such as Certified Internal Auditor or Certified Public Accountant or equivalent
• Experience in the life insurance or broader financial services industry, with knowledge of relevant insurance regulations and regulatory requirements, is an advantage
• Experience in applying data analytics tools (e.g., Databricks, Power BI, or similar tools) to support audit testing and control assessments
• Knowledge with audit tools (e.g. TeamMate) is an advantage
• Ability to work under pressure and meet milestones within time, cost and quality constraints
• Strong analytical, written/verbal communication, presentation, interpersonal, and relationship building skills
• Solid problem-solving skills, ability to analyse complex data, identify core issues, investigate, evaluate and reach appropriate conclusions
• Knowledge of information technology controls and related risks is an advantage
• Ability to adapt to changes quickly and capable of multi-tasking
• Good team player who is committed to achieve results

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It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

As part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. You'll be responsible for creating innovative and engaging learning experiences tailored to the needs of diverse audiences.

Responsibilities:

• Instructional Design:
• Create engaging instructional materials such as presentation decks, handouts, and interactive modules.
• Write clear, concise, and learner-friendly instructional text, audio scripts, and video scripts.
• Use instructional design systems to analyse learning needs and decide on relevant learning outcomes.
• Determine the best approach and mode of instruction for supporting learners in achieving target learning outcomes.
• Train internal and/or external facilitators on how to deliver the learning solution.

• UX Design:
• Bring content to life and translate human emotions into engaging learning experiences.
• Participate in usability testing.
• Create user stories, prototypes, style guides, and design specifications.
• Conceptualize and produce a wide variety of instructional media elements.

• Content Design:
• Determine the variety of content that needs to be sourced based on identified learners' needs.
• Upload accurate documents and/or source files to the internal content library.
• Map out information architecture and taxonomy.
• Research learning tools and platforms that may be used to improve delivery of learning solutions.

• Data Analysis:
• Model workflows.
• Gather, analyse, and interpret data to influence design decisions on learning experience.
• Track and analyse facilitator and course performance trends.

• Project Management:
• Lead and maintain weekly current project status, project timelines, and review cycles.

Requirements:

• Bachelor's Degree or equivalent experience in Psychology, IT, Business Management, Education
• At least 2 years experience in tasks related to training, learning, or human development;
• At least 2 years experience working in Finance or Insurance industry.
• Technical Skills: MS Office, Content Authoring Tools
• Certifications/ Licenses: Not required but preferred to have certification in Instructional Design, UX design or Project Management

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Responsibilities:

• Solicit new business, cross-sell and up-sell identified BPI AIA products to target customers
• Partner with Virtual Sales Officer for cross-selling of life and health insurance
• Establish and maintain professional relationships with clients and colleagues
• Promote and maintain the reputation of BPI AIA
• Perform customer service and business conservation activities
• Act as a liaison between customers and back office for policy servicing and claims
• Submit required reports on time
• Provide field intelligence on products, marketing campaigns, competitors, and bank partners
• Report and meet weekly with Virtual Sales Team Leader for production updates and marketing campaigns

At AIA, we believe in empowering our people to find their 'better' - in the work they do, the career they build, the life they live, and the difference they make.

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It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

As part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels.

About the Role

This position is responsible for driving AIA Philippines' customer feedback management system and delivering experience improvements across the enterprise that will elevate customer satisfaction and loyalty.

Responsibilities

Customer Listening & Action Planning

• Own and manage the Real time Customer Satisfaction survey for key touchpoints, aligning with AIA Group standards and local market needs.
• Establish a listen-learn-act framework that will enable continuous improvement, by building a discipline around collecting real time customer feedback, discussing survey results and immediately taking action on the comment/s.
• Facilitate deep-dive analytics of customer feedback, CX and business metrics to surface root causes and opportunity areas.
• Partner with various stakeholders across different functions to design, develop, and implement action plans to improve the customer and distributor experience.

Customer Experience Improvements

• Maintain and update business-unit level customer journey maps.
• Ensure that service recovery processes are in place and are effective in addressing negative customer feedback across different sources and touchpoints.
• Collaborate with Experience Design to bring Human-Centered Design methods and initiatives into the day-to-day operations of the enterprise.
• Develop and implement internal campaigns to promote and advocate for Customer Experience within the organization.

Requirements

• Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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Responsibilities:

• Oversee the planning and implementation of transformation initiatives and processes
• Coordinate all aspects of a diverse, multi-disciplinary transformation project which may involve multiple functions and / or departments within AIA
• Manage the change process
• Coordinate staff to resolve project issues

At AIA, we've started an exciting movement to create a healthier, more sustainable future for everyone. As the largest listed company on the Hong Kong Stock Exchange, we've been proudly making a difference for people and communities across Asia for over a century. We give you every opportunity to learn, grow and shape your career - your way.

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Key Responsibilities:

• Implement and deliver learning and performance development strategies
• Work with BPI AIA Sales Management team and stakeholders to identify learning needs, establish training plans, and design training classes and materials
• Develop and deploy learning experiences based on the 6D's of Learning
• Deliver training programs and projects with clear outcomes, and evaluate post-learning performance
• Support and lead programs and projects with Partnership Distribution leaders
• Conduct onboarding training programs for sales channels and stakeholders
• Participate in training rollouts of products, platforms, and technology solutions
• Partner with teams to align training and performance development programs with business outcomes

Requirements:

• Bachelor's degree in Business Management, Human Resources Management, or Psychology
• At least 3 years of work experience in a similar industry with extensive knowledge in sales training, facilitation, and management
• Background in Finance, Banking, and Insurance
• Skills: Presentation/Facilitation, Excellent Communication, Problem Solving & Decision-Making, Coaching & Mentoring, Project Management
• Proficient in Microsoft Office applications

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The successful candidate will be responsible for designing, implementing, and executing the communications strategy for all strategic initiatives of the agency distribution channel.

Key responsibilities:

• Develop and execute a communication framework to engage and support the Agency Distribution Channel
• Collaborate with management to develop and implement an effective communications strategy
• Write, edit, and distribute content, including publications and marketing materials
• Work with Incentive and Events Officers to determine campaign audiences and create promotion strategies
• Enhance the reputation of the agency distribution channel and coordinate with the Brand and Communications Team
• Design promotion materials and collaterals for distribution to the agency force
• Identify channels for distributing promotion materials and collaterals
• Manage and maximize the content calendar for all agency-related communications
• Monitor actual spend on promotional materials
• Prepare reviews of communications strategy
• Establish communication platforms to increase agency engagement
• Integrate brand equity and visual identity features in all initiatives and communication materials
• Manage conflicts and escalate to management as needed

Requirements:

• Graduate of a communication or business-related course
• Background in communications preferred
• Proficient in MS Office, presentation software, design, and publishing software
• Excellent oral and written communication skills
• Good interpersonal and presentation skills
• Creativity and innovativeness
• Basic project management skills
• Self-starter who can work with minimal supervision
• Ability to work well with a team

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Responsibilities:

• Review and evaluate the financial impact of projects and initiatives
• Track actual costs and forecasted spend of approved business cases
• Prepare financial reports for senior management
• Partner with project teams to ensure accurate and efficient tracking of actual spends
• Deliver accurate and complete consolidated list of projects with cash flow projection and financial impact

Requirements:

• Assist in evaluating project's Business Case, ensuring that the minimum critical requirements for a business case focusing on financial sections are duly addressed
• Perform detailed review of business case including validation of appropriate treatment of cost and supporting assumptions
• Endorse reviewed Business Cases to GOE Governance Manager, duly supported by detailed budget line items and project summary
• Partner with the Project Governance Office (PGO), Project Sponsor and Project Manager to get an in-depth understanding of proposed projects
• Deliver accurate and complete consolidated list of projects with cash flow projection and financial impact for Strategic Plan budget and forecasting purposes
• Prepare monthly actual spend analysis vs project budget and partner with project managers in updating forecast of project spend

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Responsibilities include:

• Collaborating with distribution teams to enhance business quality frameworks and sales compliance programmes
• Developing, implementing, and maintaining key policies and standards to support business quality and sales compliance
• Partnering with stakeholders to deliver sales compliance programmes

AIA aims to help customers and the community live healthier, longer, better lives. As a global organisation, AIA provides opportunities for growth and development.

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We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

About the Role

Corporate Solutions Operations Associate handles inquiries and requests from customers on a variety of complex transactions and /or services related to New Business and Renewals through a variety of channels. Provide timely resolution and best-in-class customer experience while adhering to work guidelines, policies, and regulations.

• Assist in transactions related to Corporate Solutions New Business and Renewals various processes.
• Use technical knowledge in the designated area and resolve issues or concern.
• Collaborate with the Collections team and other partners for a seamless and efficient New Business, Billing, Collections and Renewal activities for Corporate Solutions clients.
• Interact with internal and external customers as needed.
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
• Monitor assigned collection activities for compliance with established risk and controls management. Bring inconsistencies and problems to the attention of senior management through risk incidences.
• Provide feedback and present ideas for improving or implementing processes and customer support. Participate in projects/initiatives as SME if needed.
• Helps in the documentation of policies and procedures, as well as cascading of relevant policy changes to the team and other relevant departments.
• Assist in preparing and submission of required reports timely to management or identified stakeholders (ex: collection reports, suspense reports).
• Performs other responsibilities and duties periodically assigned by Head or Team Lead to meet operational and/or other requirements.

Benefits

• Opportunities for learning and growth
• Supportive work environment
• Part of a global organization with a wide reach

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The CS Digital Platform Innovation and Transformation Consultant role is responsible for driving the digital enablement of Corporate Solutions by translating business, operational, and strategic needs into scalable, efficient, and sustainable digital solutions.

Key Responsibilities:

• Drive Digital Enablement for Corporate Solutions: Lead the assessment and transformation of manual and legacy processes into technology-enabled and automated solutions.
• Align Business and Operational Requirements with Technology Solutions: Partner with business units to build and review BRDs, define next steps, and identify suitable systems or platforms.
• Identify and Implement Process Improvements Using Technology: Analyze current-state CS processes and implement process improvements that leverage technology.
• Act as Product Owner and Project Manager for Digital and Transformation Initiatives: Own end-to-end business accountability for assigned CS digital and transformation projects.
• Oversee project governance, progress, and benefits realization: Monitor project progress against approved plans, milestones, and budgets.
• Enhance and Integrate Digital Platforms: Work with IT teams, vendors, and internal stakeholders to enhance existing systems and identify integration opportunities.
• Ensure Data Quality and Governance: Perform regular reviews of system reports, dashboards, and extracts to ensure data accuracy, completeness, and integrity.
• Manage Stakeholders and Governance: Engage and coordinate with CS leadership, Operations, Technology teams, and Group stakeholders.
• Support Change Enablement and Solution Adoption: Support change management and adoption activities.
• Support Team Capability Development and Knowledge Sharing: Mentor and support junior members of the CS Digital Transformation and Project Management team.

Requirements and Performance Metrics:

• Delivery and Execution: On-time and on-scope delivery of Corporate Solutions digital and transformation initiatives.
• Operational and Business Impact: Measurable improvement in operational efficiency across Corporate Solutions.
• Financial Discipline: Delivery of digital initiatives within approved budgets and resource allocations.
• Data Quality and Controls: Accuracy, completeness, and reliability of data outputs from CS digital platforms.
• Governance and Stakeholder Management: Stakeholder satisfaction across Corporate Solutions business units, Operations, Technology, and Management.
• Adoption and Sustainability: Successful adoption and sustained usage of implemented digital solutions across Corporate Solutions.

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Responsibilities include:

• Evaluating the current health and wellness culture of the organisation
• Creating and implementing customer health and wellness programs for employees
• Collaborating with Group and Vitality teams for a well-rounded wellness approach
• Identifying potential health hazards in the workplace and providing feedback to relevant teams
• Working closely with HMO or healthcare providers to offer holistic and comprehensive wellness packages
• Developing strategies to promote work-life balance and stress/energy management
• Collaborating with HR Leaders and PH ExCo/ManCom to develop wellness goals and strategies
• Coordinating and communicating wellness campaigns and events
• Evaluating wellness activities and improving approaches

You will play an important part in AIA's movement to create a healthier, more sustainable future for everyone.

AIA offers opportunities to learn, grow, and shape your career your way.

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As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

About the Role

The Digital Business Consultant should have the ability to thrive in a fast-paced, dynamic environment, and be a deadline driven self-starter. Reporting to the Customer Operations Tribe Squad Lead, This role is expected to develop relationships will all levels of Operations executives, staff, vendors, and is expected to help drive the overall Operations Strategy through the implementation of new solutions, campaigns, BAU initiatives, and key transformation projects that will help achieve the OKRs of the Customer Operations Tribe.

He is responsible for discovering new and innovative solutions, establishing, reviewing, and realigning processes to improve efficiency. Ensuring quality and timely delivery of technology, systems, and procedural changes. Help all the stakeholders in managing the changes being introduced.

The role is expected to effectively collaborate with Operations business owners and IT Delivery Leads to ensure that business goals are achieved, and investments are maximized.

Roles and Responsibilities:

• Operations Product Delivery
• Work with the Product/Process owners and Squad Lead in executing the product vision and strategy on supported value stream
• Support in establishing the long-term goals and direction of the product, including its core value proposition and target market.
• Create a roadmap that outlines the planned features, releases, and milestones for the product.
• Ensuring the product strategy and roadmap align with the overall business goals and priorities.
• Process Optimization
• Identify opportunities for process improvements, automation, and digital transformation.
• Analyze, develop, redesign, and cascade new processes that will eliminate inefficiencies and improve productivity thru the implementation of new technology, systems or the enforcement of procedural changes.
• Translate the business process and requirements into high quality and development ready user stories
• Prepare high quality functional stories with success criteria with full traceability to the business requirements.
• Contribute to developing key performance indicators (KPIs) to measure processes efficiency and effectiveness.
• Delivery Excellence
• Spearhead the review of the capabilities of systems and processes being used and propose necessary enhancements. He/She should validate the output of solutions developed by IT against the defined processes and user specifications
• Design strategies and implementation plan to ensure that for User Acceptance Testing all possible scenarios have been identified. Ensure that results are acceptable.
• Act as a reliable SME for systems and processes that are being implemented in Operations. He/She is expected to understand the nature of each activity, the context as to why it is being done, the basis upon which it is being implemented and the logic as to how it is being done. On the other hand, he/she should be able to know how to reverse and correct issues or prevent them if possible.
• Provide training and support to employees during the transformation process.
• Spearhead communications with other departments and external partners to ensure that their requirements are considered in the implementation of new processes and system enhancements.
• Support production systems.

Minimum Job Requirements:

• Candidate must possess a bachelor's degree (4-yr course) or above from leading colleges or universities, with preference to Information Technology, Industrial/Management Engineering, Business Management or Accounting
• 5 years of experience in business analysis, process reengineering or systems and control implementation
• Proven track record of successful delivery of operational transformation programs and projects
• Deep understanding of insurance operations, processes, and systems
• Strong analytical, business analysis and problem-solving abilities
• Strong leadership and interpersonal skills.
• Excellent communication, collaboration, and presentation skills
• Highly organized and able to manage multiple small to medium size priorities without compromising timely delivery.
• Proficiency in relevant software applications (e.g. project management tools and data analysis tools)
• Knowledge in MS Office (Word, Excel, PowerPoint, Visio, Project) and Power BI.
• Background in Life Insurance/ Banking Preferred

Considerations

• Lean Six Sigma Certification and/or Human Centered Design
• Product management and development experience
• Experience with digital transformation initiatives, including automation, AI and cloud technologies

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As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

About the Role

Able to apply different data science techniques such as deep learning, machine learning, reinforcement learning, natural language processing and other approach on different business requirements from various business units.

Responsibilities:

• Collect, extract, and wrangle data for analytic modelling.
• Develop custom data models and algorithms applied to different data sets based on business requirements.
• Develop processes and tools to monitor, assess, and analyze algorithm, model performance, and data accuracy.
• Develop testing frameworks and test model quality.
• Coordinate with various business units to implement models or processes and tools.
• Develop governance and frameworks to establish analytics practices across the organisation.

General Qualifications:

• Innovative, proactive, creative, well-organised, and able to adapt to various technologies.
• Strong analytical skills and logical reasoning; attention to detail; process-oriented.
• Great interpersonal skills and excellent oral and written communication skills. Can present complex information clearly and compellingly.
• Comfortable in fast-paced environments and transforming organisations.
• Willingness and desire to learn new environments and tools and advance knowledge. Keeps up to date with new research and integrated applications in data science.
• Willingness to train and educate resources on data science topics.

Technical Qualifications:

• Bachelor's Degree in Statistics, Mathematics, Data Science, Computer Science or equivalent with 3+ years of experience in data/computational focus.
• Experience using programming languages such as Python, SQL.
• Experience using visualisation tools such as Tableau, PowerBI.
• Strong knowledge of advanced statistical methods, predictive and prescriptive methods. Preferably with expertise in deep learning, recommender systems, and NLP/Computational Linguistics.
• Background in handling big data. Strong track record of manipulating, processing, and extracting data from large databases.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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The Registration and Movement Analyst is responsible for overseeing the efficiency, timeliness, and integrity of the Company's contract management and licensing function for its agencies and other distribution channels.

Key Responsibilities:

• Ensure that movements across the agency hierarchy and across the different segment levels are executed and implemented, including onboarding/offboarding, promotions, demotions, segmentation tagging, and other movements.
• Oversee the agency application process, records maintenance in the Agency Administration System, contract issuance and validation, license renewal process, and general liaison with the Insurance Commission.
• Review all applications for agency license and Agency Leader appointments vis a vis entry criteria.
• Create, update, and maintain records in the Agency Administration System.
• Issue PA codes, contracts, IDs, and other components of the on-boarding kit.
• Manage the contract validation cycle and reports (ACR and ALCR).
• Manage the license renewal cycle with InsCom.
• Liaise with InsCom for licensure exams, including agency payment options.

Requirements:

• You must provide all requested information, including Personal Data, to be considered for this career opportunity.

What We Offer:

• A career with AIA as we help our customers and the community live Healthier, Longer, Better Lives.

About AIA:

• At AIA, we don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.

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