{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/at/aia-malaysia"},"x-facet":{"type":"company","slug":"aia-malaysia","display":"AIA Malaysia","count":25},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_e4a57944-422"},"title":"Agency Movement, Analyst","description":"<p>At AIA we&#39;ve started an exciting movement to create a healthier, more sustainable future for everyone.</p>\n<p>It&#39;s about finding new ways to not only better people&#39;s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.</p>\n<p>As part of our marketing, distribution &amp; partnership team, you&#39;ll play a vital part in advancing this movement. You&#39;ll be responsible for agency movement processing, reporting, system updates, business succession planning and policy assignment, and ensuring all administrative tasks are completed accurately and within the stipulated timeline.</p>\n<p><strong>Job Responsibilities:</strong></p>\n<ul>\n<li>Ensure all agency movement transactions are processed as per regulatory and AIA requirements.</li>\n<li>Ensure all policy assignments are completed accurately and within the stipulated timeline.</li>\n<li>Perform monthly reconciliation of agency movement records between LIAM/MTA/PIAM and AIA records.</li>\n<li>Maintain effective data management practices to ensure accurate records and proper documentation are kept up to date and retrievable.</li>\n<li>Review existing Standard Operating Procedures (SOPs) and establish new SOPs for new processes to enhance operational efficiency.</li>\n<li>Liaise effectively with relevant parties to resolve all enquiries from agency and stakeholders within timeline.</li>\n<li>Perform other duties and assignments as required to enhance operational performance and efficiency.</li>\n</ul>\n<p><strong>Job Requirements:</strong></p>\n<ul>\n<li>Bachelor&#39;s Degree from any field of studies from a recognised University.</li>\n<li>Candidate with 2 years of related working experience in Distribution movement knowledge and handling. Fresh Graduates are encouraged to apply.</li>\n<li>Proficient in Microsoft Office application (MS Word, MS Excel, MS Power Point).</li>\n<li>Detail-oriented person.</li>\n<li>Self-motivated and able to work independently with minimal supervision.</li>\n<li>Problem solver with analytical mind.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_e4a57944-422","directApply":true,"hiringOrganization":{"@type":"Organization","name":"AIA Malaysia","sameAs":"https://www.aia.com/","logo":"https://logos.yubhub.co/aia.com.png"},"x-apply-url":"https://aia.wd3.myworkdayjobs.com/en-US/External/job/Kuala-Lumpur-MY-AIA-Malaysia/Agency-Movement--Analyst_JR-69218?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":null,"x-experience-level":"entry","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Microsoft Office","data 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identified.</li>\n<li>Plan, lead and implement audits, and evaluate the adequacy of controls according to established schedule and quality.</li>\n<li>Coordinate and monitor audits being performed by regulators, external auditors, and other groups providing assurance.</li>\n<li>Supervise in the preparation of audit schedules, Audit Committee reports, and country reports.</li>\n<li>Review and/or prepare audit reports and lead discussion of issues and remedial action plans with management.</li>\n<li>Facilitate the issuance of audit reports to management.</li>\n<li>Follow-up outstanding audit issues and supervise timely completion of agreed remedial actions by management.</li>\n<li>Proactively contribute to the development of the team through mentorship, training, and providing timely feedback to junior staff.</li>\n<li>Assist in evaluating whether the team has adequate human resources, technical expertise, and proficiency to cover the annual audit plan.</li>\n<li>Review and co-ordinate the work of team members and ensure that working papers, draft audit reports, and other results meet internal standards.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Minimum 10 years of internal/external audit experience in the insurance, financial or a related industry.</li>\n<li>A relevant professional qualification such as Certified Public Accountant, Certified Internal Auditor.</li>\n<li>Strong understanding of data analytics in auditing (including use of tools such as Power BI, Databricks).</li>\n<li>Strong understanding of insurance operations and legislative/regulatory requirements.</li>\n<li>Knowledge of audit tools and other software such as TeamMate, ACL (data analytic tools), MS Office.</li>\n<li>Strong analytical, written/verbal communication, presentation, interpersonal, and relationship building skills.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_a5e77e64-9be","directApply":true,"hiringOrganization":{"@type":"Organization","name":"AIA Malaysia","sameAs":"https://www.aia.com/","logo":"https://logos.yubhub.co/aia.com.png"},"x-apply-url":"https://aia.wd3.myworkdayjobs.com/en-US/External/job/Kuala-Lumpur-MY-AIA-Malaysia/Senior-Manager--Internal-Audit_JR-62523?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":null,"x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Internal Audit","Risk Management","Data Analytics","Power BI","Databricks","TeamMate","ACL","MS Office"],"x-skills-preferred":[],"datePosted":"2026-09-04T14:41:20.965Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kuala Lumpur, MY"}},"employmentType":"FULL_TIME","occupationalCategory":"Finance","industry":"Insurance","skills":"Internal Audit, Risk Management, Data Analytics, Power BI, Databricks, TeamMate, ACL, MS Office"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_abf923ff-c7e"},"title":"Business Governance, Specialist","description":"<p>At AIA we&#39;ve started an exciting movement to create a healthier, more sustainable future for everyone.</p>\n<p>It&#39;s about finding new ways to not only better people&#39;s lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.</p>\n<p>And as part of our marketing, distribution &amp; partnership team, you&#39;ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you&#39;ll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.</p>\n<p><strong>About the Role</strong></p>\n<p>This position is responsible for assessing and identifying any high-risk Bank Financial Executive through monitoring key risk indicators in Partnership Distribution channel, which requires adequate analytical skills and experience in handling datasets and Complaint Management.</p>\n<p>To spearhead the First Line of Defense within the Partnership Distribution channel to uphold the Business Governance of PD, through constant monitoring, effective communication with stakeholders and Bank Partners and strategic initiatives for continuous improvement with reference to the PD Business Quality and Governance Framework.</p>\n<p><strong>Roles and Responsibilities:</strong></p>\n<p><strong>1. Business Governance Monitoring &amp; Reporting</strong></p>\n<ul>\n<li>Assess, validate and report abnormal trends found in review of Customer Fact Find form and Welcome call with reference to the Business Quality and Governance (BQG) Framework.</li>\n<li>Assist enhance the existing BQG framework for detection, assessment and minimization of Bank sales staff related sales misconduct, mis-selling and other financial related offences.</li>\n<li>Compile and prepare monthly Complaints Statistics report to highlight bank sales staff with high complaints and the common nature of complaint / dispute by customers for sales staff awareness and to mitigate such complaints and make best effort to reduce complaints to zero where possible.</li>\n<li>Assist and compile MCC meeting minutes within 3 WDs after bi-monthly MCC meeting held for HOD review.</li>\n<li>Spearhead the First Line of Defense within the Partnership Distribution channel in collaboration with Sales Compliance to monitor, detect, assess/investigate and report High Risk Bank sales staff and other potential related risk areas in order to minimize the risk of sales misconduct, market abuse, mis-selling, intermediary fraud and other financial crime related offences with reference to the Reprimand Guidelines and BQG Framework.</li>\n<li>Initiate and engage discussion(s) with Sales Heads upon detection of unusual sales pattern and behavior to gather more information for further assessment and to provide advice to the Bank sales staff and PD Sales Team for continuous learning and improvement in their overall sales performance and business quality/governance.</li>\n<li>Assist in preparing statistics for the Annual CFF Quality Review and findings to highlight bank sales staff with poorly conducted customer fact finding at point of sales for improvement and enhance customer</li>\n</ul>\n<p><strong>2. Governance</strong></p>\n<ul>\n<li>Conduct awareness session within the division on any new implementation of sales compliance requirement to sales team / bank partner when there is new requirements / direction from Local &amp; Group Compliance / BNM.</li>\n<li>Assist review and follow up on BNM gap analysis review internally as well as liaising with Regulatory Compliance to work toward closing any gaps that are identified or require revising of existing processes / procedures.</li>\n<li>Assist and ensure all SOPs / Process Flow within the Business Governance are up-to-date and updated in CPP portal.</li>\n<li>Assist and support business governance team on BNM thematics review, Group Internal Audit, Local Compliance audit and BNM audit as and when required.</li>\n</ul>\n<p><strong>3. Other Tasks</strong></p>\n<ul>\n<li>Follow up closely with sales team on all escalated cases under sales dispute, unreachable / invalid contact, spoken to 3rd party and etc received from welcome call team to ensure bank sales staff revert with a solution and outcome of the feedback raised by customers and close the outstanding cases within the TAT of 21 WDs.</li>\n<li>Identify and provide early warnings to superior on potential business quality risk.</li>\n<li>Ensure all welcome calls / post sales call / 1Customer1Call logged in Case360 under Partnership Distribution – Bancassurance are closed and completed within 21 WDs.</li>\n<li>Assist in bi-annually mystery shopping exercise project planning and engagement with vendor.</li>\n<li>Assist in handling Bancassurance and Telemarketing sales dispute and complaint raised by customers.</li>\n<li>Assist and work with PD Academy team in enhancing training materials to ensure all Bank sales staff are trained and updated with latest BNM/LIAM requirements to mitigate breach of regulatory compliance.</li>\n<li>Assist in business governance project enhancement to align with BNM/LIAM/Local &amp; Group Compliance requirements on latest sales / compliance regulation.</li>\n<li>Performs other responsibilities and duties periodically assigned by supervisor in order to meet business governance operational and/or other requirements.</li>\n</ul>\n<p><strong>Minimum Job Requirements:</strong></p>\n<ul>\n<li>Basic to intermediate level of data analytics skills are required.</li>\n<li>Degree holder in Business Administration / Statistics / Insurance or other related courses with minimum 5 years of experience in the insurance industry.</li>\n<li>Added advantages with experience in Life Insurance product, operation, sales compliance, distribution channel, regulatory and internal requirement on ethical sales practices.</li>\n<li>Proficient in using Microsoft Words, Excel, and PowerPoint.</li>\n<li>Result oriented and takes pride in the quality of work, continuously drive process improvements to achieve results.</li>\n<li>Other skills:</li>\n<li>Organised or structured.</li>\n<li>Independent and able to work under pressure to meet tight deadline with minimal supervision.</li>\n<li>Resourceful and reliable in following up and completing task.</li>\n<li>Good working attitude and teamwork</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_abf923ff-c7e","directApply":true,"hiringOrganization":{"@type":"Organization","name":"AIA Malaysia","sameAs":"https://www.aia.com/","logo":"https://logos.yubhub.co/aia.com.png"},"x-apply-url":"https://aia.wd3.myworkdayjobs.com/en-US/External/job/Kuala-Lumpur-MY-AIA-Malaysia/PD-Business-Support--Specialist_JR-64045?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":null,"x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["data analytics","Microsoft Office","business administration","statistics","insurance"],"x-skills-preferred":["Life Insurance product","operation","sales compliance","distribution channel","regulatory and internal requirement on ethical sales practices"],"datePosted":"2026-09-04T14:32:16.141Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kuala Lumpur, MY"}},"employmentType":"FULL_TIME","occupationalCategory":"Finance","industry":"Insurance","skills":"data analytics, Microsoft Office, business administration, statistics, insurance, Life Insurance product, operation, sales compliance, distribution channel, regulatory and internal requirement on ethical sales practices"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_4ce2cebe-5bf"},"title":"Process Excellence & Automation, Consultant","description":"<p>This position is responsible for driving process transformation and operational excellence through Robotic Process Automation (RPA), process optimization, and intelligent automation initiatives.</p>\n<p>The role partners closely with business stakeholders, technology teams, and vendors to identify, design, implement, and support automation solutions that improve operational efficiency, service quality, governance, and business outcomes.</p>\n<p>The incumbent is also responsible for maintaining the stability and performance of the existing automation portfolio, ensuring compliance with enterprise standards, and driving continuous process improvement across business functions.</p>\n<p><strong>Roles and Responsibilities:</strong></p>\n<p><strong>1. Process Excellence &amp; Continuous Improvement</strong></p>\n<ul>\n<li>Conduct process discovery, walkthroughs, and analysis sessions with business stakeholders to identify automation and process improvement opportunities.</li>\n<li>Perform process assessments, root cause analysis, and feasibility studies to determine automation suitability and expected business benefits.</li>\n<li>Drive continuous improvement initiatives for existing automation processes to improve efficiency, quality, compliance, and user experience.</li>\n<li>Analyze production exceptions and failure trends, and implement enhancements to improve automation performance and stability.</li>\n<li>Support business transformation initiatives by recommending process redesign and optimization opportunities.</li>\n</ul>\n<p><strong>2. Automation Delivery &amp; Implementation</strong></p>\n<ul>\n<li>Lead and support end-to-end RPA project delivery, including requirements gathering, solution design, development coordination, testing, deployment, and post-production support.</li>\n<li>Collaborate with business users, developers, architects, and vendors to deliver scalable and sustainable automation solutions.</li>\n<li>Facilitate User Acceptance Testing (UAT), defect resolution, and production readiness activities.</li>\n<li>Ensure automation solutions comply with approved architecture, technology standards, and security requirements.</li>\n<li>Support modernization initiatives and migration projects involving existing automation solutions and business platforms.</li>\n</ul>\n<p><strong>3. Automation Operations &amp; Production Support</strong></p>\n<ul>\n<li>Perform day-to-day monitoring, maintenance, and support of production RPA bots and automation solutions.</li>\n<li>Investigate, troubleshoot, and resolve automation incidents, business exceptions, and technical issues within established service levels.</li>\n<li>Coordinate with infrastructure, application, and platform support teams to ensure automation availability and business continuity.</li>\n<li>Perform impact assessments and remediation activities arising from infrastructure changes, application upgrades, server migrations, and platform patches.</li>\n<li>Monitor automation performance, utilization, and operational metrics to ensure optimum service delivery.</li>\n</ul>\n<p><strong>4. Governance, Risk &amp; Compliance</strong></p>\n<ul>\n<li>Ensure automation solutions adhere to enterprise governance standards, regulatory requirements, security policies, and operational controls.</li>\n<li>Conduct impact analyses for system, infrastructure, and business process changes affecting existing automation solutions.</li>\n<li>Support release management activities, including deployment planning, bot scheduling, access management, version control, and environment readiness.</li>\n<li>Maintain complete and accurate technical documentation, operational procedures, and audit evidence.</li>\n<li>Participate in internal audits, risk assessments, and compliance reviews relating to automation services.</li>\n</ul>\n<p><strong>5. Innovation &amp; Automation Strategy</strong></p>\n<ul>\n<li>Keep abreast of emerging technologies, industry trends, and UiPath product enhancements to drive innovation and continuous improvement.</li>\n<li>Evaluate opportunities to expand intelligent automation capabilities through workflow automation, AI-powered solutions, and process orchestration.</li>\n<li>Contribute to the development and adoption of automation standards, frameworks, and best practices across the organization.</li>\n</ul>\n<p><strong>6. 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You&#39;ll drive the achievement of regional Bancassurance targets for a partner bank through strong engagement across the branch network, close monitoring of sales activities, and proactive actions to ensure consistent delivery aligned with company direction.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Drive sales performance across assigned branches through effective monitoring, reporting, and implementation of corrective actions</li>\n<li>Collaborate closely with bank partners to support branch sales activities and drive lead generation initiatives</li>\n<li>Build and maintain strong relationships with branch managers, regularly reviewing performance and developing action plans to achieve targets</li>\n<li>Prepare and present regular performance reports to Branch Managers, including insights, recommendations, and action plans</li>\n<li>Provide timely updates to Sales Heads and team members on business performance and ensure follow-through on agreed action plans</li>\n<li>Lead and facilitate monthly sales review meetings and performance discussions with bank sales teams</li>\n<li>Deliver structured training, coaching, and engagement sessions to enhance sellers&#39; performance and capabilities</li>\n<li>Conduct regular joint field work, with a focus on coaching and supporting rookie sellers who require additional guidance</li>\n<li>Provide end-to-end service support, including follow-up on documentation, medical deferments, and customer service requests</li>\n<li>Actively support recruitment and hiring of sellers, including sourcing candidates through various channels</li>\n<li>Uphold high standards of ethics and compliance, ensuring adherence to company policies and safeguarding the company&#39;s reputation and brand</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Degree in Business Administration, Actuarial or Marketing</li>\n<li>Minimum 5 years of relevant working experience in sales or marketing</li>\n<li>Good command of English and Bahasa Malaysia (both written and oral)</li>\n<li>Good presentation and interpersonal skills</li>\n<li>Proficient in Microsoft Office applications</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_36020fe5-0ca","directApply":true,"hiringOrganization":{"@type":"Organization","name":"AIA Malaysia","sameAs":"https://www.aia.com/","logo":"https://logos.yubhub.co/aia.com.png"},"x-apply-url":"https://aia.wd3.myworkdayjobs.com/en-US/External/job/Kuala-Lumpur-MY-AIA-Malaysia/Bancassurance-Sales--Specialist_JR-67892?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Business Administration","Actuarial","Marketing","Microsoft Office","English","Bahasa Malaysia","presentation","interpersonal"],"x-skills-preferred":[],"datePosted":"2026-09-04T14:13:43.893Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kuala Lumpur, MY"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Finance","skills":"Business Administration, Actuarial, Marketing, Microsoft Office, English, Bahasa Malaysia, presentation, interpersonal"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_e56bbfae-347"},"title":"Bancassurance Sales, Specialist","description":"<p>We&#39;re seeking a Bancassurance Sales Specialist to join our team in Kuantan, Malaysia. As part of our marketing, distribution &amp; partnership team, you&#39;ll play a vital role in advancing our movement to create a healthier, more sustainable future for everyone.</p>\n<p><strong>Job Responsibilities:</strong></p>\n<ul>\n<li>Sales Target Breakdown by Product: Drive FE banca productivity, FE UT penetration rate, and Vitality attachment in the region, focusing on Credit Life, Regular Premium, SME EB &amp; Others.</li>\n<li>Relationship Management: Build and maintain relationships with partner bank&#39;s branch managers, and continuously review Bancassurance performance to achieve branch targets.</li>\n<li>Servicing Support: Provide exceptional support to ensure customer satisfaction and retention, addressing and resolving service-related issues promptly.</li>\n<li>Conduct Training and Sales Coaching: Conduct training and coaching sessions for sales staff, including scheduled rookie FE coaching and training sessions, monthly engagement and reinforcement with FE(UT), and regular coaching and joint field work with FE(B), FE-UT, and new IS.</li>\n<li>Performance Management: Oversee region&#39;s overall Consumer, Commercial Credit Life HPDTA, and SME performance, preparing monthly reports for Branch Managers to discuss performance and action plans.</li>\n<li>Reporting and Review: Assist Regional Head in preparing daily and weekly reports, and conduct Sales Review meetings.</li>\n<li>Personal Development: Engage in continuous learning and professional development activities.</li>\n</ul>\n<p><strong>Job Requirements:</strong></p>\n<ul>\n<li>Educational Background: Degree in Business Administration, Actuarial Science, Marketing, or a related field.</li>\n<li>Experience: Minimum of 5 years of relevant working experience in marketing, preferably within the financial services or insurance industry, with a proven track record in achieving sales targets and driving productivity.</li>\n<li>Language Skills: Excellent command of English and Bahasa Malaysia, both written and oral.</li>\n<li>Skills and Competencies: Strong presentation and interpersonal skills, proficient in Microsoft Office applications (Word, Excel, PowerPoint), excellent analytical and problem-solving skills, and ability to conduct training and coaching sessions.</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<ul>\n<li>Opportunity to be part of a dynamic team and contribute to a healthier, more sustainable future</li>\n<li>Competitive salary and benefits package</li>\n</ul>\n<p><strong>How to Apply:</strong></p>\n<p>If you&#39;re passionate about inspiring a better future, please submit your application.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_e56bbfae-347","directApply":true,"hiringOrganization":{"@type":"Organization","name":"AIA 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The successful candidate will ensure timely, compliant, and customer-focused service delivery, supporting the company&#39;s business goals, regulatory obligations, and departmental KPIs.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Lead Life Claims Operations (30%): Oversee the assessment and governance of Life Claims to ensure timely, accurate, and compliant decisions.</li>\n<li>Drive Strategic Projects and Automation (25%): Lead digital transformation initiatives, including RPA, macro automation, and e-Submission platforms to improve efficiency, reduce manual work, and optimize resources.</li>\n<li>Enhance Process and Productivity (15%): Drive process improvements to boost productivity, reduce turnaround time, and ensure sustainable workload management.</li>\n<li>Stakeholder Engagement and Collaboration (10%): Foster strong partnerships with cross-functional teams to drive strategic initiatives and product launches.</li>\n<li>Team Leadership and Development (10%): Mentor and develop team members, foster engagement, and build a resilient, high-performing team culture.</li>\n<li>Compliance and Quality Assurance (10%): Ensure adherence to regulatory requirements and internal policies, with zero AML breaches and consistent audit compliance.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Bachelor&#39;s Degree in Insurance, Business Administration, Finance, Law, Medical Sciences, or related disciplines.</li>\n<li>Minimum 8–10 years of claims experience within the insurance industry, with significant exposure to handling complex and high-value claims.</li>\n<li>Minimum 3–5 years of people management experience, including leading, coaching, and developing claims teams.</li>\n<li>Strong knowledge of life, health, medical, and major claims assessment principles, claims operations, and regulatory requirements.</li>\n<li>Proven experience in managing complex claims investigations, claim escalations, disputes, and stakeholder negotiations.</li>\n<li>Strong understanding of insurance industry regulations, governance, compliance requirements, and fair claims practices.</li>\n<li>Excellent analytical, decision-making, and problem-solving skills with the ability to exercise sound judgment in complex claim cases.</li>\n<li>Strong stakeholder management and communication skills, with the ability to engage effectively with senior management, reinsurers, medical professionals, legal partners, and external stakeholders.</li>\n<li>Demonstrated ability to drive operational excellence, process improvements, and service quality initiatives.</li>\n<li>Proficient in claims systems, data analysis, and Microsoft Office applications.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_5cc23a1c-b29","directApply":true,"hiringOrganization":{"@type":"Organization","name":"AIA Malaysia","sameAs":"https://www.aia.com/","logo":"https://logos.yubhub.co/aia.com.png"},"x-apply-url":"https://aia.wd3.myworkdayjobs.com/en-US/External/job/Kuala-Lumpur-MY-AIA-Malaysia/Senior-Manager--Non-Medical-Claims_JR-66917?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":null,"x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["claims operations","regulatory requirements","process improvements","team leadership","stakeholder management","analytical skills","communication skills","claims systems","data analysis","Microsoft Office applications"],"x-skills-preferred":["professional insurance qualifications","experience in leading major claims transformation","governance","strategic claims initiatives"],"datePosted":"2026-09-04T09:24:25.122Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kuala Lumpur, MY"}},"employmentType":"FULL_TIME","occupationalCategory":"Finance","industry":"Insurance","skills":"claims operations, regulatory requirements, process improvements, team leadership, stakeholder management, analytical skills, communication skills, claims systems, data analysis, Microsoft Office applications, professional insurance qualifications, experience in leading major claims transformation, governance, strategic claims initiatives"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6eef2229-2a8"},"title":"Associate Director, Agency Relationship Management","description":"<p>We&#39;re seeking an Associate Director, Agency Relationship Management to join our marketing, distribution &amp; partnership team. You&#39;ll play a vital part in advancing our movement to create a healthier, more sustainable future for everyone. You&#39;ll drive relationship management and strategic alliances across AIA Agency Force, plan and execute business strategies, and lead a team of Agency&#39;s Channel Managers.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Manage Life Planners to drive engagement</li>\n<li>Activate, grow and drive productivity of Life Planners</li>\n<li>Work with CS Segment Management to drive adoption for Company-focused initiatives</li>\n<li>Collaborate with CS Client Management for VS accounts opening for sales done through Life Planners</li>\n<li>Generate CS leads through effective lead management from Life Planners</li>\n<li>Deep understanding of servicing issues and ability to appropriately escalate to Client Management</li>\n<li>Track sales performance and key initiatives and prepare weekly and monthly sales reports</li>\n</ul>\n<p><strong>Segmentation Management:</strong></p>\n<ul>\n<li>Collaborate with Segment Management to plan and execute engagement activities, R&amp;R, campaigns to deepen and foster good relationships with Life Planners</li>\n<li>Collaborate with AD&#39;s Work Stream or departments to increase adoption and Active Agent/ Productivity of Life Planners</li>\n</ul>\n<p><strong>Governance and Compliance:</strong></p>\n<ul>\n<li>Ensuring best ROI and all sales activities comply with relevant governance, regulations and ethical standards</li>\n<li>Ensure all sales activities comply to relevant Company&#39;s policies and practices on risk identification, management of legal, regulatory and licensing requirements, whilst delivering their best returns</li>\n</ul>\n<p><strong>People Management:</strong></p>\n<ul>\n<li>Support and develop BDE/DOAs under his/her supervision to have capability in the knowledge and skills required for the business.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Education – Diploma or Degree Holder of any study</li>\n<li>Experience – Minimum 10 years working experience in sales, or insurance / financial related industry</li>\n<li>Special skills – well conversed in English, Mandarin and Bahasa Malaysia; Familial in using Excel and PowerPoint, good presentation skills</li>\n<li>Managerial skills – has experience in managing a sales team</li>\n<li>Strong planning and organizational skills</li>\n<li>Track sales performance and conduct sales coaching</li>\n<li>Ability to handle Intermediary complaints and/or requests with a sense of urgency</li>\n<li>Strong exception handling skills</li>\n<li>Ability to understand requirements of Life Planners and effectively liaise with Client Management</li>\n<li>Ability to effectively bridge clients of Life Planners with Client Management to drive up-sell/cross-sell</li>\n<li>Articulate with strong communication skills</li>\n<li>Good computer skills, preferably in Excel and PowerPoint</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6eef2229-2a8","directApply":true,"hiringOrganization":{"@type":"Organization","name":"AIA Malaysia","sameAs":"https://www.aia.com.my/","logo":"https://logos.yubhub.co/aia.com.my.png"},"x-apply-url":"https://aia.wd3.myworkdayjobs.com/en-US/External/job/Kuala-Lumpur-MY-AIA-Malaysia/Associate-Director--Agency-Relationship-Management_JR-69343?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":null,"x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["English","Mandarin","Bahasa Malaysia","Excel","PowerPoint","sales management","team management","strategic planning"],"x-skills-preferred":[],"datePosted":"2026-09-04T09:12:43.874Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kuala Lumpur, MY"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Finance","skills":"English, Mandarin, Bahasa Malaysia, Excel, PowerPoint, sales management, team management, strategic planning"}]}