As a Team Manager in Customer Satisfaction & Incident (CSI), you will lead a team of specialists who work with customers, partners, senior executives, and our Public Relations, Technology, Product and Legal teams. You will build a culture of continuous improvement, where your team digs into root causes, understands that every customer's situation is different, and acts early to prevent the next incident.

Responsibilities

• Coach, mentor and manage a team of CSI specialists, building a culture of excellence, accountability and continuous learning.
• Set clear expectations, give regular feedback, manage performance and development plans; address performance or behaviour gaps directly.
• Coach beyond the task at hand, so your team builds strong critical thinking and problem-solving skills for complex escalations.
• Own your goals and projects from start to finish, whether they are assigned to you or ones you start yourself.
• Be the key decision-maker for your team during complex, high-stakes escalations.
• Find the root causes of recurring escalations and push for lasting fixes, not just quick workarounds.
• Build strong relationships with internal partners such as Legal, Public Relations, Product, Supply and senior leadership, influencing without direct authority to clear blockers.
• Manage your team's escalation queue and backlog.
• Use raw data, dashboards and performance reports to diagnose gaps, suggest improvements and build the case for change.
• Own an assigned area of our operations: put new and existing processes into practice and keep procedures and documentation current and accurate.
• Manage team members fairly and consistently, and keep management track above par.
• Oversee quality checks and related training, and hold the team to the highest standards of case handling and our customer conduct standards.
• Treat team morale as a core part of your job.
• Delegate and share responsibilities so the team does not rely on you for every decision, help grow future leaders, and run team meetings that are engaging, relevant and lead to action.
• Take part in hiring, including screening and interviewing candidates.

Requirements

• People management experience leading a team of 8 or more in a contact centre or customer support environment, escalation or senior specialist is preferred.
• Excellent spoken and written English, and the ability to explain complex situations clearly and confidently to anyone.
• Willingness to work 24/7 rotational shifts, including weekends and public holidays.
• A strong track record of reviewing, improving and running processes that lift efficiency and team performance.
• A focus that goes beyond numbers - you care about the quality of each resolution and the customer's whole experience.
• Experience influencing teams such as Legal, Public Relations, Product or Supply without direct authority, managing senior leaders' expectations and pushing back when needed to protect your team's focus.
• The ability to manage several projects and deadlines at the same time.
• A calm, professional and respectful approach under pressure, with the ability to prioritise well when several high-stakes issues land at once.
• Comfort with ambiguity and fast change, and an openness to feedback.
• Proven experience in hiring, training, coaching and managing people.
• Good working knowledge of AI tools, SQL, Tableau or similar data tools, plus Microsoft Word, Excel and PowerPoint.

Job Data by YubHub.

You will own a major automation workstream for Finance and FinTech teams across AR/Collections, AP, Treasury, Tax and Accounting, from discovery and design through build, deployment and production support.

Our estate is moving from traditional RPA (SS&C Blue Prism) to code-first, agentic AI automation: Python services, data pipelines and LLM-based agents that are observable, testable and SOX-compliant.

You will build alongside the team while setting technical direction, reviewing solutions and coaching engineers.

Key Responsibilities:

• Own an automation workstream end to end: intake, prioritisation, solution design, delivery plan, and measurable outcomes (hours saved, error reduction, straight-through processing, cycle time).
• Design, build, test and deploy automation using Python, APIs, SQL/data pipelines, workflow tools and RPA, picking the simplest approach that is reliable.
• Lead agentic AI solutions such as document extraction, classification, dispute/exception handling and query triage.
• Break down work, clarify ownership, and review designs and code across the team; set standards for testing, Git, code review and documentation.
• Coach and support team members, including engineers moving from RPA to code and AI development.
• Lead the migration of selected Blue Prism processes to code-based or agentic solutions without disrupting month-end and daily operations, while keeping existing bots stable.
• Own monitoring, alerting, exception handling, run logs, runbooks and PDD/SDD documentation so solutions are supportable.
• Build SOX/ITGC controls into each solution: change management, segregation of duties, least-privilege access and audit evidence.
• Partner with Finance SMEs, process owners, FinSys and Engineering to scope requests, manage expectations and report progress and value to leadership.

Requirements (must-have):

• Bachelor's degree in Computer Science, Engineering, Information Systems or a related field, or equivalent practical experience.
• 7+ years in software engineering, data engineering or intelligent automation, including production solutions you designed, delivered and supported end to end.
• Experience leading a workstream or small team: planning work, reviewing solutions and coaching others.
• Strong Python and SQL; experience with REST APIs/JSON, file/SFTP/email integrations and robust exception handling.
• Fluency in agentic AI development: you have built LLM-based agents or automations using tool/function calling, MCP or similar tool integration, and at least one agent framework.
• Disciplined SDLC: Git, code review, automated testing, CI/CD and controlled releases.
• Experience with production support: monitoring, incident triage, root-cause analysis and clear stakeholder updates.
• Understanding of controlled environments (SOX or similar): audit trails, change control and access management.
• Strong stakeholder skills; able to explain technical trade-offs to Finance users and leadership in clear English.

Preferred Qualifications (nice-to-have):

• n8n or similar workflow automation tools.
• Hands-on SS&C Blue Prism.
• OCR/intelligent document processing; RAG with embeddings/vector search; LLM evaluation and cost/latency tuning.
• Big-data and analytics stores; containers/Kubernetes; private-cloud deployment.
• Finance domain knowledge and Oracle ERP exposure.
• Process discovery, process mining or Lean Six Sigma experience.

Success in This Role:

• A reliable, well-documented automation portfolio with clear monitoring and few incidents.
• Legacy RPA processes migrated to code or agentic solutions on schedule.
• Measurable reductions in manual effort, errors and cycle time.
• A stronger team: clear standards, good reviews, and engineers growing into AI development.
• Strong controls and clean audit outcomes.

Job Data by YubHub.

As a Support Associate in Bangkok, supporting Thai & English, you will:

• Deliver outstanding service to guests and coordinate with our partners via phone, email, and chat
• Handle a high volume of inquiries and deliver accurate, timely resolutions
• Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
• Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
• Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time
• Apply Agoda policies and procedures in a fair and consistent way
• Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
• Safeguard customer data and maintain strict confidentiality at all times
• Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
• As part of a rotating shift schedule, you’ll occasionally work weekends and public holidays, planned in advance with your team
• Enjoy Agoda’s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks

Core Skills and Competencies:

• Strong customer focus and a genuine desire to help others
• Native-level spoken and written Thai skills, and proficient in English
• Ability to stay calm, accurate, and professional under pressure
• Good problem-solving skills, using guidelines and data to make decisions effectively
• Flexibility to adapt to new tools, processes, and feedback
• Ability to manage time and priorities in a fast-paced, high-volume environment
• Reliability, integrity, and a positive, collaborative attitude

Nice to Have:

• Prior working experience in customer support, contact center, or service roles
• Experience in travel, e-commerce, hospitality, or BPO is a plus
• Experience working with international customers or partners
• Familiarity with contact center, CRM, or ticketing systems

Why Agoda:

• Competitive compensation with performance-based incentives
• Annual discretionary performance bonus
• Health insurance and other locally competitive benefits
• Agoda travel discounts and special rates on accommodation and related products
• Work from anywhere for up to 30 days per year
• Structured training, coaching, and clear performance metrics
• Opportunities to grow your career within the Customer Experience Group or across Agoda
• An inclusive, international work environment where your ideas and feedback are valued

Job Data by YubHub.

This is a highly cross-functional role that combines commercial account management, regional operations, analytics, and strategic project execution.

You will work closely with Market Managers, Regional Directors, and commercial leadership to identify growth opportunities, improve partner performance, and support key regional initiatives.

Leveraging data, market insights, and partner feedback, you will help shape supply strategies, optimize marketing program adoption, and deliver actionable recommendations that drive business results.

The ideal candidate is analytical, commercially minded, comfortable working with data, and passionate about solving business problems in a fast-paced environment.

Commercial Growth & Partner Engagement

• Drive adoption and growth of Agoda and Priceline marketing and visibility programs across North America.
• Support hotel partners and internal teams in identifying opportunities to increase production, conversion, and overall partner performance.
• Maintain a healthy pipeline of opportunities through proactive outreach and relationship management.
• Develop and deliver customized business reviews, presentations, and recommendations for internal and external stakeholders.
• Gather partner feedback and translate insights into scalable solutions and process improvements.

Regional Performance & Strategy

• Monitor regional performance trends and identify opportunities for growth, optimization, and risk mitigation.
• Partner with regional leadership to execute strategic initiatives and commercial priorities.
• Analyze supply, revenue, and performance metrics to provide actionable recommendations for leadership teams.
• Support quarterly planning, forecasting, and business reviews through data-driven insights.
• Escalate and help resolve operational or product issues that impact partner experience or regional performance.

Analytics & Operational Excellence

• Translate complex data into clear, concise recommendations for leadership.
• Identify opportunities to improve workflows, reporting processes, and operational efficiency through technology and automation.
• Leverage AI and emerging technologies responsibly to improve productivity, insights generation, and decision-making.

Required Qualifications

• Bachelor’s degree in business, or a related field, or equivalent professional experience.
• 3-5+ years of experience in account management, business operations, strategy, analytics, consulting, project management, or a related field.
• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.
• Advanced proficiency in Excel and/or Google Sheets.
• Working knowledge of SQL (or similar query language) and experience with BI / data visualization tools (e.g., Tableau, Power BI, Looker, Superset, etc.) or willingness to learn quickly.
• Comfortable working with AI-powered tools and adopting new technologies.
• Excellent communication skills in English (written and verbal); able to explain complex topics clearly and tailor the message to different audiences.
• Strong project management and stakeholder management skills.
• Self-starter with strong ownership, accountability, and execution skills.

Preferred Qualifications

• Ability to balance strategic thinking with hands-on execution.
• Strong commercial acumen and data-driven decision making.
• Proven ability to influence stakeholders across different functions and levels of the organization.
• Curiosity, ownership mindset, and a passion for driving measurable business impact.

Job Data by YubHub.

You will work closely with Market Managers, Regional Directors, and commercial leadership to identify growth opportunities, improve partner performance, and support key regional initiatives.

Key responsibilities include:

• Driving adoption and growth of Agoda and Priceline marketing and visibility programs across North America
• Supporting hotel partners and internal teams in identifying opportunities to increase production, conversion, and overall partner performance
• Maintaining a healthy pipeline of opportunities through proactive outreach and relationship management
• Developing and delivering customized business reviews, presentations, and recommendations for internal and external stakeholders
• Gathering partner feedback and translating insights into scalable solutions and process improvements

You will also monitor regional performance trends, analyze supply, revenue, and performance metrics, and provide actionable recommendations for leadership teams.

Requirements include:

• Bachelor’s degree in business, or a related field, or equivalent professional experience
• 3-5+ years of experience in account management, business operations, strategy, analytics, consulting, project management, or a related field
• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights
• Advanced proficiency in Excel and/or Google Sheets
• Working knowledge of SQL (or similar query language) and experience with BI / data visualization tools
• Excellent communication skills in English

Preferred qualifications include:

• Ability to balance strategic thinking with hands-on execution
• Strong commercial acumen and data-driven decision making
• Proven ability to influence stakeholders across different functions and levels of the organization

In addition to a competitive base salary, roles are eligible to be considered for an annual bonus. The range for Connecticut and the NYC-metro area is $90,360 - $106,320.

Job Data by YubHub.

As a Strategic Account Manager, Homes, you will build and own long-term relationships with Agoda's strategic and key accounts, comprised of top-producing partners. Your goal will be to maintain and improve the performance of these accounts, typically from a portfolio of top-producing properties for the country.

Key responsibilities include:

• Proactively engaging Agoda's supply partners to drive mutual growth and maximize value
• Providing consultative services and tailor-made solutions to hotel partners to improve mutual revenue growth
• Demonstrating a data-driven and consultative approach to prioritizing tasks and delivering pitches that lead to high conversion for each hotel partner
• Maintaining meaningful and high-frequency engagement with supply partners, including a minimum of one face-to-face interaction per quarter
• Responding to the needs and requests of hotel partners in a timely and effective manner

To succeed in this role, you will need:

• A bachelor's degree, with a master's degree being a plus
• At least 4 years of experience in business development and/or account management
• Experience in OTA, fast-paced tech environments, and e-commerce
• Strong interpersonal skills and the ability to influence both external and internal stakeholders
• Strong analytical acumen with proven data-driven problem-solving skills
• Proficiency in English and Hindi, both orally and in writing

Job Data by YubHub.

As a Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth.

Key Responsibilities:

• Builds and owns long-term relationships between Agoda and strategic accounts
• Maintains and improves account performance
• Proactively engages supply partners to drive mutual growth
• Provides consultative services and tailor-made solutions to hotel partners
• Demonstrates a data-driven approach to prioritizing tasks and delivering pitches
• Maintains high-frequency engagement with supply partners
• Responds to hotel partners' needs and requests in a timely and effective manner

Requirements:

• Bachelor's degree
• Minimum 3-5 years of experience in business development and/or account management
• Strong interpersonal skills and ability to influence stakeholders
• Experience in internet/e-commerce preferred
• Strong analytical and problem-solving skills
• Team player with a professional attitude and work ethic
• Proven success in acquiring, building, and maintaining long-term customer relationships
• Adapts well to change and able to work in a fast-paced environment
• Ability to create new, innovative ideas
• Strong proficiency in English and fluent in Thai

Nice to Have:

• MBA or Master's degree
• Experience in the travel industry

Job Data by YubHub.

The Full Stack Engineering Department builds the Agoda web and app products. We have several teams in front-end focusing on different aspects of our products including accommodations, flights, payments, marketing, post-booking services, and more.

As a Staff Software Engineer - Frontend-Heavy Full Stack, you will lead full-stack architecture and system design for features used by millions of customers across web and cross-platform environments. You will own complex end-to-end systems, mentor and guide high-performing teams, drive technical decisions, and collaborate with Product and Design.

Responsibilities:

• Lead full-stack architecture and system design for features used by millions of customers across web and cross-platform environments.
• Own complex end-to-end systems: Take responsibility for building, integrating, and maintaining both frontend and backend components, including the critical Backend for Frontend (BFF) layer.
• Mentor and guide high-performing teams: Provide technical leadership, drive engineering excellence, and support the growth of your peers.
• Drive technical decisions: Influence architecture and best practices across multiple squads, ensuring scalable, reliable, and high-quality solutions.
• Collaborate with Product and Design: Work closely with cross-functional partners to deliver cohesive, user-centered features and experiments that directly impact business outcomes.

Requirements:

• 8+ years of experience in software engineering, with a strong record of technical leadership and end-to-end ownership.
• Expertise in Scala, Kotlin, Python, and JavaScript/TypeScript, plus hands-on experience with frameworks such as Node.js and React (or similar TypeScript frameworks).
• Proven experience leading end-to-end architecture on high-traffic, high-availability platforms, ideally with exposure to cross-platform or migration projects.
• BFF (Backend for Frontend) experience is a must: You have designed, built, or maintained BFF layers that bridge frontend and backend systems.
• Track record of technical mentorship, cross-team collaboration, and solving ambiguous, complex problems in fast-paced environments.
• Strong API and middleware skills: Ability to design and implement APIs and backend services tailored for frontend needs.

Nice to Have:

• Experience with Java or other JVM languages.
• Exposure to cloud platforms, microservices, and modern DevOps practices.
• Prior work on large-scale migration or cross-platform initiatives.

We offer a workplace that values diversity and inclusion, and we are committed to providing equal employment opportunities regardless of various personal characteristics.

Job Data by YubHub.

You will be part of a team of experienced software developers to help integrate with more partners and/or improve existing integrations. As a Contract Software Developer in our Back End Engineering department, you will develop and maintain high-quality software solutions in alignment with project requirements. Your responsibilities will include collaborating with cross-functional teams to understand requirements and technical designs, troubleshooting, debugging, and upgrading existing systems, writing clean, scalable, and efficient code, participating in code reviews, and staying up-to-date with emerging technologies and industry trends.

The ideal candidate will have a strong sense of ownership through a bachelor’s degree with coding boot camps or self-taught experiences. We value practical experience and a passion for programming, so having personal Git projects is a definite plus.

Responsibilities:

• Develop and maintain high-quality software solutions in alignment with project requirements.
• Collaborate with cross-functional teams to understand requirements and technical designs.
• Troubleshoot, debug, and upgrade existing systems.
• Write clean, scalable, and efficient code.
• Participate in code reviews and contribute to best practices and coding standards.
• Stay up-to-date with emerging technologies and industry trends.

Requirements:

• Fresh graduates are welcome to apply. Preferably less than two years of experience.
• Bachelor’s degree in any stream with coding experience or completing a software engineering-related BootCamp.
• Strong written and verbal communication skills in English with great problem-solving skills and attention to detail.
• Proficient in one or more programming languages (e.g., Python, JavaScript, Java, C#, Kotlin or similar).
• Proficient in Databases and SQL queries.
• Experience with version control systems, preferably Git.

Benefits: No benefits mentioned.

Job Data by YubHub.

We are looking for a motivated professional to join Agoda Japan as a new Responsible Officer and support our existing travel business operations. In this role, you will help ensure that relevant travel-related operations in Japan are appropriately managed by reviewing processes, providing guidance, and coordinating with relevant stakeholders.

Responsibilities:

• Serve as the qualified Responsible Officer for Agoda Japan’s travel business.
• Support relevant teams in ensuring that travel agency-related operations in Japan are conducted in accordance with applicable laws, internal policies, and business procedures.
• Support Agoda Japan’s engagement with travel industry bodies and regulatory authorities.
• Review internal procedures, manuals, and SOPs related to travel services, and provide recommendations for improvement where appropriate.
• Review customer complaints and inquiries related to the travel agency business.
• Monitor complaints and operational issues for recurring or serious trends.
• Receive and review reports on suppliers' performance issues relating to Japan inventory.
• Review significant changes to customer-facing information related to the Travel Business Act.
• Maintain appropriate records of regulatory inquiries, RO reviews and endorsements.
• Support internal training, periodic reviews, and other activities related to the management of travel operations.
• Provide input and recommendations to relevant business owners on matters within the RO scope.

Requirements:

• A valid qualification as a Certified Travel Services Supervisor.
• Experience in travel, online travel, hospitality, e-commerce, customer support, compliance, business operations, or a related field.
• Strong communication skills and the ability to coordinate effectively with internal and external stakeholders.
• A practical, solution-oriented mindset and the ability to take ownership of ambiguous or evolving issues.
• Strong Japanese communication skills, both written and spoken.
• Basic business English skills.
• The ability to manage multiple tasks and stakeholders while working independently.

Benefits:

• Agoda prides itself on being a company represented by people of all different backgrounds and orientations.
• Prioritizes attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation.
• Employment at Agoda is based solely on a person's merit and qualifications.

Job Data by YubHub.

You will personally develop concepts and design key work, while guiding the team and raising the quality of its output. A central focus will be making Agoda’s distinctive brand assets more recognizable, versatile, and effective through repeated use.

Responsibilities:

• Personally concept and design. Own design projects from brief through final execution, producing original work and contributing actively to the team’s everyday creative output.
• Strengthen Agoda’s distinctive brand assets. Develop consistent, inventive applications that make our assets more recognizable, versatile, and effective across touchpoints and over time.
• Lead and develop designers. Manage and coach the team, set clear expectations, and run constructive creative reviews. Give actionable feedback and demonstrate solutions through your own design work.
• Shape visual and message architecture. Work with copy, creative, and marketing partners to establish what audiences should notice first, understand next, and act on.
• Evolve our design guidelines. Develop practical principles, examples, and reusable resources that help teams and external partners use our brand assets consistently and imaginatively.
• Connect creative quality to business objectives. Present a clear rationale for design decisions, use audience insights and performance feedback to improve work, and balance priorities and deadlines. Collaborate with production specialists to carry the creative vision through delivery.
• Use AI to elevate design and brand campaigns. Apply AI tools confidently to develop campaign concepts, explore visual directions, and create and refine layouts and brand imagery. Guide the team in integrating AI into everyday design work while maintaining strong craft, clear message hierarchy, and consistent use of Agoda’s distinctive assets.

Requirements:

• 10+ years of design experience within creative, branding, or advertising agencies, with a strong record of personally delivering high-quality brand and marketing communications.
• Proven experience managing and developing a team of designers, alongside an active individual contribution to concept development and execution.
• An outstanding portfolio that clearly distinguishes your own design work from projects you directed, demonstrating exceptional craft and your ability to elevate the work of others.
• A refined eye for typography, composition, imagery, color, and spacing, with the ability to create elegant, distinctive work suited to the brand and audience.
• Strong command of visual hierarchy and message architecture, including the ability to simplify complex information and create a clear relationship between headlines, supporting content, and calls to action.
• Experience developing brand guidelines and distinctive assets, with an understanding of how consistent, repeated use builds recognition across campaigns and formats.
• The ability to explain why a design works and translate your judgment into specific feedback that helps designers improve their craft and confidence.
• Excellent collaboration and presentation skills, with experience aligning stakeholders and balancing creative ambition with business objectives and delivery requirements.
• Strong practical proficiency in core design tools such as Figma, Adobe Illustrator, and Photoshop.
• Proficiency in using AI tools for visual design and brand campaign development, with practical experience creating and refining layouts, imagery, and campaign concepts. A strong eye for evaluating and improving AI outputs, ensuring they meet the brief and reflect the brand’s identity.

Benefits:

• The opportunity to shape Agoda’s visual expression and strengthen the impact of its distinctive brand assets.
• A role combining personal design ownership with the opportunity to develop a team and influence creative quality across the business.
• A collaborative environment with colleagues and specialist creative partners across disciplines.
• Opportunities to advance the use of AI and emerging creative tools while building on strong design foundations.

Job Data by YubHub.

Agoda’s Brand team brings together, brand managers, media planners, project managers, designers, and creatives. We shape how consumers, business partners, and employees experience Agoda, building recognition and brand trust. Working as an internal agency, we develop brand campaigns and marketing communications across digital channels, events, presentations, and other brand touchpoints.

We are looking for a Senior Design Lead who combines exceptional design craft with experience managing and developing designers. This role carries both individual contributor and people management responsibilities. You will personally develop concepts and design key work, while guiding the team and raising the quality of its output. A central focus will be making Agoda’s distinctive brand assets more recognizable, versatile, and effective through repeated use. You will shape how these assets appear across campaigns, channels, and markets, building familiarity while finding fresh, purposeful ways to express the brand.

Responsibilities:

• Personally concept and design. Own design projects from brief through final execution, producing original work and contributing actively to the team’s everyday creative output.
• Strengthen Agoda’s distinctive brand assets. Develop consistent, inventive applications that make our assets more recognizable, versatile, and effective across touchpoints and over time.
• Lead and develop designers. Manage and coach the team, set clear expectations, and run constructive creative reviews. Give actionable feedback and demonstrate solutions through your own design work.
• Shape visual and message architecture. Work with copy, creative, and marketing partners to establish what audiences should notice first, understand next, and act on.
• Evolve our design guidelines. Develop practical principles, examples, and reusable resources that help teams and external partners use our brand assets consistently and imaginatively.
• Connect creative quality to business objectives. Present a clear rationale for design decisions, use audience insights and performance feedback to improve work, and balance priorities and deadlines. Collaborate with production specialists to carry the creative vision through delivery.
• Use AI to elevate design and brand campaigns. Apply AI tools confidently to develop campaign concepts, explore visual directions, and create and refine layouts and brand imagery. Guide the team in integrating AI into everyday design work while maintaining strong craft, clear message hierarchy, and consistent use of Agoda’s distinctive assets.

Requirements:

• 10+ years of design experience within creative, branding, or advertising agencies, with a strong record of personally delivering high-quality brand and marketing communications.
• Proven experience managing and developing a team of designers, alongside an active individual contribution to concept development and execution.
• An outstanding portfolio that clearly distinguishes your own design work from projects you directed, demonstrating exceptional craft and your ability to elevate the work of others.
• A refined eye for typography, composition, imagery, color, and spacing, with the ability to create elegant, distinctive work suited to the brand and audience.
• Strong command of visual hierarchy and message architecture, including the ability to simplify complex information and create a clear relationship between headlines, supporting content, and calls to action.
• Experience developing brand guidelines and distinctive assets, with an understanding of how consistent, repeated use builds recognition across campaigns and formats.
• The ability to explain why a design works and translate your judgment into specific feedback that helps designers improve their craft and confidence.
• Excellent collaboration and presentation skills, with experience aligning stakeholders and balancing creative ambition with business objectives and delivery requirements.
• Strong practical proficiency in core design tools such as Figma, Adobe Illustrator, and Photoshop.
• Proficiency in using AI tools for visual design and brand campaign development, with practical experience creating and refining layouts, imagery, and campaign concepts. A strong eye for evaluating and improving AI outputs, ensuring they meet the brief and reflect the brand’s identity.

Benefits:

• The opportunity to shape Agoda’s visual expression and strengthen the impact of its distinctive brand assets.
• A role combining personal design ownership with the opportunity to develop a team and influence creative quality across the business.
• A collaborative environment with colleagues and specialist creative partners across disciplines.
• Opportunities to advance the use of AI and emerging creative tools while building on strong design foundations.

Job Data by YubHub.

As a Regional Customer Service Manager - Operations, you will lead the customer service teams supporting English languages as they provide support to customers across voice, email, chat, and back-office activities. You will provide vision, leadership, and guidance to each team leader and associates in the key operating areas through performance and goal setting.

Responsibilities:

• Identify operational issues affecting the team and provide recommendations to customer service leaders
• Understand key drivers of SLA performance and recommend structural adjustments to customer service leaders and enablement teams
• Take ownership to understand how changes outside the team will impact the team and prepare the team well for this
• Understand the key drivers of customer satisfaction & dissatisfaction and work with customer service leaders to address customer dissatisfaction
• Regularly review customer feedback and QA insights to help educate teams about Agoda products and services
• Inspire, coach, mentor, and develop emerging customer service leaders
• Create a positive team culture, employee engagement where teams understand and live Agoda values

Requirements:

• A minimum of 10 years of work experience, with at least 3 years in a senior role managing operational responsibilities
• Excellent problem-solving capabilities, with a knack for identifying process improvement opportunities using a data-driven approach
• The ability to successfully lead or support multiple initiatives concurrently
• A proven track record of leading change
• Persuasive skills to convince senior leaders
• Excellent verbal and written communication skills in English
• E-commerce or travel industry experience is a plus
• Strong background in multi-channel Contact Center / BPO operations
• Knowledge of PC applications / tech savvy
• Must be an assertive team player with high energy to work in fast-paced environment
• Ability to work with very minimal guidance or supervision in a time critical environment
• Strong time management skill

Nice to Have:

• Certifications in Project Management – such as PMP, Six Sigma, COPC, or equivalent credentials
• Travel Industry Expertise – experience within the travel sector, especially with Online Travel platforms or services
• Process Migration – proven experience in leading complex process migrations
• Team Building Experience – demonstrated success in growing, structuring, and managing high-performance teams
• Passion for the Travel Industry – a genuine enthusiasm for travel that fuels both personal and professional growth
• Bahasa language proficiency

Job Data by YubHub.

As a Partner Manager at Rocket Travel by Agoda, you will support the growth and performance of an Enterprise partnership in the Americas, combining strong relationship management with rigorous data analysis and commercial strategy.

Key Responsibilities

• Analyse complex partner, customer, product, and financial data to identify trends, diagnose performance opportunities, and translate findings into clear, actionable recommendations.
• Develop executive-level business reviews and partner presentations that simplify complex information, highlight the “so what,” and drive alignment around decisions and next steps.
• Identify the drivers behind partner performance, going beyond topline results to understand customer behavior, conversion, engagement, product performance, and commercial impact.
• Develop recommendations for campaigns, placements, and product improvements based on performance data, customer behavior, and experimentation.
• Manage the partner marketing calendar and ensure customer service and other stakeholders are prepared for promotions and campaigns.
• Partner with Finance on billing reconciliation and use commercial and financial analysis to ensure the accuracy and health of partner economics.

Requirements

• Bachelor’s degree in business, data analytics, or a related quantitative or business field.
• 5+ years’ experience in advanced Excel, SQL and/or BI tools such as Tableau or Power BI.
• Strategic, analytical thinker who is comfortable working with large and complex datasets and turning them into simple, compelling business narratives.
• Impeccable attention to detail, taking end to end ownership and quality control in all projects.
• Commercially minded and understand how customer behavior, product experience, marketing performance, and partner economics connect to overall business results.

What We Offer

• Competitive base salary: $94,000 - 110,000 per year for the Chicago-metro area.
• Annual bonus eligibility.
• Opportunity to work in a diverse, equitable, and inclusive workplace.

About Agoda

Agoda is part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe.

Job Data by YubHub.

The Strategic Partnerships team is responsible for identifying, building, and scaling high-impact partnerships that expand Agoda's reach, improve customer acquisition, and create long-term business value. In Korea, financial institution (FI) partnerships represent a strategic growth channel.

We are looking for a Lead Manager, Strategic Partnerships to lead Agoda's Korea FI partnership strategy and execution. In this role, you will identify new partnership opportunities, manage key strategic accounts, negotiate commercial agreements, and drive performance across Agoda's financial institution partnerships in Korea.

Account Management & Growth

• Own and grow a portfolio of key FI partners in Korea, building strong relationships and long-term strategic alignment.
• Develop joint business plans to drive customer acquisition, transaction growth, brand visibility, and partnership profitability.
• Monitor partner performance and identify growth opportunities, optimization levers, and operational improvements.
• Ensure timely execution of campaigns, product integrations, and partner initiatives.

Cross-Functional Leadership

• Collaborate with internal stakeholders across Marketing, Product, Analytics, Finance, Legal, and Operations to launch and scale partnership initiatives.
• Translate partner needs into clear internal requirements and drive execution across multiple teams.
• Influence decisions through clear communication, strong stakeholder management, and data-backed recommendations.
• Support improvements to processes, reporting frameworks, and operating models to improve scalability and partner experience.

Analytics & Optimization

• Analyze partnership performance, customer behavior, campaign effectiveness, and commercial outcomes to generate actionable insights.
• Use data to identify trends, guide investment decisions, and improve partnership ROI.
• Build business cases for new initiatives and present recommendations to senior stakeholders.
• Track key success metrics and maintain clear visibility into pipeline, performance, and impact.

What You'll Need to Succeed

• 7+ years of experience in strategic partnerships, business development, account management, consulting, or a related commercial role.
• Strong experience managing external partners and driving commercial outcomes in a fast-paced, data-driven environment.
• Experience working with or within financial institutions, payment companies, loyalty ecosystems, or digital consumer platforms is highly preferred.
• Strong commercial acumen, with the ability to structure mutually beneficial partnerships and negotiate effectively.
• Excellent analytical and problem-solving skills, including the ability to turn data into clear business insights and actions.
• Fluent in Korean and English.

Job Data by YubHub.

The Strategic Partnerships team is responsible for identifying, building, and scaling high-impact partnerships that expand Agoda’s reach, improve customer acquisition, and create long-term business value. In Korea, financial institution (FI) partnerships represent a strategic growth channel. This role will focus on developing and managing relationships with banks, card issuers, digital wallets, and other financial ecosystem partners to drive customer engagement, commercial growth, and mutually beneficial partnership outcomes.

As Lead Manager, Strategic Partnerships, you will lead Agoda’s Korea FI partnership strategy and execution. You will identify new partnership opportunities, manage key strategic accounts, negotiate commercial agreements, and drive performance across Agoda’s financial institution partnerships in Korea. You will help shape Agoda’s local partnership roadmap, unlock joint business opportunities, and ensure effective execution of campaigns and initiatives with partners.

Account Management & Growth

• Own and grow a portfolio of key FI partners in Korea, building strong relationships and long-term strategic alignment.
• Develop joint business plans to drive customer acquisition, transaction growth, brand visibility, and partnership profitability.
• Monitor partner performance and identify growth opportunities, optimization levers, and operational improvements.
• Ensure timely execution of campaigns, product integrations, and partner initiatives.

Cross-Functional Leadership

• Collaborate with internal stakeholders across Marketing, Product, Analytics, Finance, Legal, and Operations to launch and scale partnership initiatives.
• Translate partner needs into clear internal requirements and drive execution across multiple teams.
• Influence decisions through clear communication, strong stakeholder management, and data-backed recommendations.
• Support improvements to processes, reporting frameworks, and operating models to improve scalability and partner experience.

Analytics & Optimization

• Analyze partnership performance, customer behavior, campaign effectiveness, and commercial outcomes to generate actionable insights.
• Use data to identify trends, guide investment decisions, and improve partnership ROI.
• Build business cases for new initiatives and present recommendations to senior stakeholders.
• Track key success metrics and maintain clear visibility into pipeline, performance, and impact.

Requirements

• 7+ years of experience in strategic partnerships, business development, account management, consulting, or a related commercial role.
• Strong experience managing external partners and driving commercial outcomes in a fast-paced, data-driven environment.
• Experience working with or within financial institutions, payment companies, loyalty ecosystems, or digital consumer platforms is highly preferred.
• Experience in e-commerce, travel, fintech, payments, or internet platforms is a strong plus.
• Proven track record of leading cross-functional initiatives from concept through execution.

Skills & Competencies

• Strong commercial acumen, with the ability to structure mutually beneficial partnerships and negotiate effectively.
• Excellent analytical and problem-solving skills, including the ability to turn data into clear business insights and actions.
• Strong project management skills, attention to detail, and ability to manage multiple priorities.
• Excellent stakeholder management and communication skills, including the ability to influence senior internal and external stakeholders.
• Self-starter with a bias for action and the ability to work independently in an ambiguous environment.
• Comfortable working hands-on while also thinking strategically.

Technical / Functional

• Strong Excel and PowerPoint skills; experience with SQL, Tableau, or data visualization tools is a plus.
• Ability to develop business cases, commercial models, and performance reporting frameworks.
• Familiarity with campaign execution, co-marketing partnerships, loyalty mechanics, or payment-related partnership models is beneficial.

Language

• Fluent in Korean and English is required.

Job Data by YubHub.

The Strategic Partnerships team is responsible for identifying, building, and scaling high-impact partnerships that expand Agoda’s reach, improve customer acquisition, and create long-term business value. In Korea, financial institution (FI) partnerships represent a strategic growth channel.

We are looking for a Lead Manager, Strategic Partnerships to lead Agoda’s Korea FI partnership strategy and execution. In this role, you will identify new partnership opportunities, manage key strategic accounts, negotiate commercial agreements, and drive performance across Agoda’s financial institution partnerships in Korea.

Account Management & Growth

• Own and grow a portfolio of key FI partners in Korea, building strong relationships and long-term strategic alignment.
• Develop joint business plans to drive customer acquisition, transaction growth, brand visibility, and partnership profitability.
• Monitor partner performance and identify growth opportunities, optimization levers, and operational improvements.
• Ensure timely execution of campaigns, product integrations, and partner initiatives.

Cross-Functional Leadership

• Collaborate with internal stakeholders across Marketing, Product, Analytics, Finance, Legal, and Operations to launch and scale partnership initiatives.
• Translate partner needs into clear internal requirements and drive execution across multiple teams.
• Influence decisions through clear communication, strong stakeholder management, and data-backed recommendations.
• Support improvements to processes, reporting frameworks, and operating models to improve scalability and partner experience.

Analytics & Optimization

• Analyze partnership performance, customer behavior, campaign effectiveness, and commercial outcomes to generate actionable insights.
• Use data to identify trends, guide investment decisions, and improve partnership ROI.
• Build business cases for new initiatives and present recommendations to senior stakeholders.
• Track key success metrics and maintain clear visibility into pipeline, performance, and impact.

What You’ll Need to Succeed

• 7+ years of experience in strategic partnerships, business development, account management, consulting, or a related commercial role.
• Strong experience managing external partners and driving commercial outcomes in a fast-paced, data-driven environment.
• Experience working with or within financial institutions, payment companies, loyalty ecosystems, or digital consumer platforms is highly preferred.
• Experience in e-commerce, travel, fintech, payments, or internet platforms is a strong plus.
• Proven track record of leading cross-functional initiatives from concept through execution.

Skills & Competencies

• Strong commercial acumen, with the ability to structure mutually beneficial partnerships and negotiate effectively.
• Excellent analytical and problem-solving skills, including the ability to turn data into clear business insights and actions.
• Strong project management skills, attention to detail, and ability to manage multiple priorities.
• Excellent stakeholder management and communication skills, including the ability to influence senior internal and external stakeholders.
• Self-starter with a bias for action and the ability to work independently in an ambiguous environment.
• Comfortable working hands-on while also thinking strategically.

Technical / Functional

• Strong Excel and PowerPoint skills; experience with SQL, Tableau, or data visualization tools is a plus.
• Ability to develop business cases, commercial models, and performance reporting frameworks.
• Familiarity with campaign execution, co-marketing partnerships, loyalty mechanics, or payment-related partnership models is beneficial.

Language

• Fluent in Korean and English is required.

Job Data by YubHub.

The Data department oversees all Agoda's data-related requirements. Our goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology.

As a Lead Engineer (IC5), you will define the vision, architecture, and multi-year technical roadmap for our DevOps, automation, and platform engineering initiatives across the Data department. You are expected to operate as a subject matter expert and strategic technical leader, driving foundational improvements in infrastructure scalability, developer velocity, release engineering, and system reliability.

Responsibilities:

• Architect, scale, and lead the technical vision for hybrid infrastructure orchestration and automation across multi-cloud and on-premises environments, prioritizing resilience, operational efficiency, and cost optimization.
• Spearhead departmental adoption of DevOps, SRE, and GitOps methodologies, driving engineering transformation across development, platform, and QA teams to accelerate release velocity and minimize blast radius.
• Establish architectural standards and lead design reviews for large-scale automation frameworks, CI/CD platforms, and core infrastructure services to ensure robust security, high availability, and compliance.
• Define and execute the strategic technical roadmap for DevOps and developer productivity, identifying enterprise-wide bottlenecks and implementing automated solutions for highly ambiguous operational challenges.
• Diagnose and resolve systemic high-severity incidents, performance bottlenecks, and architectural trade-offs within complex distributed data pipelines and cloud infrastructure.
• Mentor senior and mid-level engineers, cultivate a culture of engineering excellence, and raise the bar for technical design, code quality, and operational readiness.
• Evaluate, prototype, and implement emerging platform technologies, service meshes, and observability tooling to continuously advance our core operational infrastructure.
• Establish best-in-class operational playbooks, architecture patterns, and technical governance, influencing engineering standards across the wider organization.

Required Qualifications:

• Advanced software engineering mastery in one or more core languages (e.g., Golang, Python, Java) with a track record of architecting scalable, maintainable enterprise software systems.
• Proven track record as a lead contributor designing, optimizing, and modernizing the end-to-end Software Development Lifecycle (SDLC) and developer infrastructure for large-scale engineering organizations.
• Deep theoretical and practical foundation in distributed systems, network fundamentals, storage engine architecture, and high-concurrency systems design.
• Subject matter expertise in containerization and orchestration (Docker, Kubernetes, Helm, custom operators), including multi-tenant cluster management, security hardening, and performance tuning at scale.
• Hands-on experience implementing enterprise Service Mesh and Service Discovery solutions (e.g., Istio, Linkerd, Consul, Envoy) for traffic management, mTLS security, and observability in large-scale cluster environments.
• Demonstrated technical leadership in driving major cross-functional infrastructure initiatives, aligning multiple technical teams, and delivering impactful outcomes on tight timelines.
• Exceptional troubleshooting capabilities with hands-on experience conducting deep-dive root cause analysis across distributed microservices, network fabrics, and kernel/OS-level issues.
• Proven capability to act as a technical mentor and force multiplier, establishing engineering guidelines, conducting RFC reviews, and growing technical talent.
• Deep expertise in SRE principles, continuous delivery patterns, Infrastructure as Code, and driving continuous improvement in system SLOs and error budgets.
• Superior technical communication and stakeholder management skills, with the ability to articulate architectural decisions clearly to executive leadership and technical staff alike.
• Deep expertise in architecting, scaling, and operating enterprise-grade relational and non-relational database infrastructure (e.g., PostgreSQL, MSSQL), encompassing schema optimization, zero-downtime migrations, failover strategies, and high-availability replication topologies.
• Proven leadership in designing and championing automated, zero-downtime continuous deployment platforms using GitOps methodologies (e.g., ArgoCD, Flux) and progressive release strategies (Canary, Blue/Green, automated rollback mechanisms).

Preferred Qualifications:

• Proven track record of architecting, deploying, and operating multi-region, high-throughput, and fault-tolerant distributed systems in mission-critical production environments.
• Extensive background in Infrastructure as Code (IaC) and configuration management frameworks (e.g., Terraform, OpenTofu, Ansible, Pulumi) for declarative platform provisioning.
• Expertise in full-stack observability and SRE tooling (e.g., Prometheus, Grafana, OpenTelemetry, Datadog, ELK/OpenSearch), including defining actionable metrics, tracing, and automated alerting.
• Experience with major cloud service providers (GCP, AWS, Azure), multi-cloud architectures, and financial operations (FinOps) to manage cloud utilization efficiently.

Job Data by YubHub.

We are looking for a Senior Design Lead who combines exceptional design craft with experience managing and developing designers. This role carries both individual contributor and people management responsibilities. You will personally develop concepts and design key work, while guiding the team and raising the quality of its output.

Responsibilities:

• Personally concept and design. Own design projects from brief through final execution, producing original work and contributing actively to the team's everyday creative output.
• Strengthen Agoda's distinctive brand assets. Develop consistent, inventive applications that make our assets more recognizable, versatile, and effective across touchpoints and over time.
• Lead and develop designers. Manage and coach the team, set clear expectations, and run constructive creative reviews. Give actionable feedback and demonstrate solutions through your own design work.
• Shape visual and message architecture. Work with copy, creative, and marketing partners to establish what audiences should notice first, understand next, and act on.
• Evolve our design guidelines. Develop practical principles, examples, and reusable resources that help teams and external partners use our brand assets consistently and imaginatively.
• Connect creative quality to business objectives. Present a clear rationale for design decisions, use audience insights and performance feedback to improve work, and balance priorities and deadlines. Collaborate with production specialists to carry the creative vision through delivery.
• Use AI to elevate design and brand campaigns. Apply AI tools confidently to develop campaign concepts, explore visual directions, and create and refine layouts and brand imagery.

Requirements:

• 10+ years of design experience within creative, branding, or advertising agencies, with a strong record of personally delivering high-quality brand and marketing communications.
• Proven experience managing and developing a team of designers, alongside an active individual contribution to concept development and execution.
• An outstanding portfolio that clearly distinguishes your own design work from projects you directed, demonstrating exceptional craft and your ability to elevate the work of others.
• A refined eye for typography, composition, imagery, color, and spacing, with the ability to create elegant, distinctive work suited to the brand and audience.
• Strong command of visual hierarchy and message architecture, including the ability to simplify complex information and create a clear relationship between headlines, supporting content, and calls to action.
• Experience developing brand guidelines and distinctive assets, with an understanding of how consistent, repeated use builds recognition across campaigns and formats.
• The ability to explain why a design works and translate your judgment into specific feedback that helps designers improve their craft and confidence.
• Excellent collaboration and presentation skills, with experience aligning stakeholders and balancing creative ambition with business objectives and delivery requirements.
• Strong practical proficiency in core design tools such as Figma, Adobe Illustrator, and Photoshop.
• Proficiency in using AI tools for visual design and brand campaign development, with practical experience creating and refining layouts, imagery, and campaign concepts.

Benefits:

• The opportunity to shape Agoda's visual expression and strengthen the impact of its distinctive brand assets.
• A role combining personal design ownership with the opportunity to develop a team and influence creative quality across the business.
• A collaborative environment with colleagues and specialist creative partners across disciplines.
• Opportunities to advance the use of AI and emerging creative tools while building on strong design foundations.

Job Data by YubHub.

The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations.

We are looking for a People Technology Functional Support Specialist to support and enhance our Workday environment following go-live implementation. This role is responsible for maintaining day-to-day system operations, troubleshooting issues, supporting business process improvements, managing configuration updates, and partnering with stakeholders across HR, Payroll, Finance, IT, and external vendors to ensure Workday continues to meet business needs.

Key Responsibilities:

• Provide day-to-day support for the Workday platform in a post-go-live environment
• Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures
• Monitor inbound tickets, production defects, integration errors, and end-user queries, ensuring timely resolution
• Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements
• Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations
• Partner with stakeholders to identify opportunities to streamline and improve Workday-enabled processes
• Translate business requirements into functional designs and system changes
• Act as a key liaison between HR, Payroll, Finance, IT, and other business teams for Workday-related needs
• Coordinate and execute unit testing, system integration testing, and user acceptance testing for new enhancements and fixes
• Assist in maintaining data integrity within Workday through audits, validations, and periodic review activities
• Maintain functional documentation, configuration logs, SOPs, and knowledge articles

Requirements:

• Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, IT, or a related field
• Experience supporting Workday in a post-go-live or production environment
• Hands-on experience with one or more Workday modules such as HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security
• Strong understanding of Workday business processes, configuration concepts, and tenant management in a support model
• Experience gathering requirements, troubleshooting issues, and supporting system enhancements
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management skills

Job Data by YubHub.

We are looking for a Global People Experience Specialist to support employees and new hires across the USA, EU, and Singapore. In this role, you will manage local global mobility, immigration, relocation, and onboarding activities in your assigned geography. You will coordinate with employees, hiring managers, internal stakeholders, and third-party vendors to ensure smooth and timely employee experience.

Responsibilities

• Handle Global Mobility & Immigration cases relocating to your assigned geography
• Manage mobility cases, including visas, relocations, renewals, and cancellations
• Ensure cases are completed accurately, on time, and in line with regulatory requirements
• Maintain accurate records and escalate risks or delays affecting relocation or start dates
• Partner with immigration, relocation, and other third-party vendors to deliver required services
• Coordinate stakeholders, track case progress, and follow up on outstanding actions
• Monitor vendor service quality, resolve issues, and ensure timely support for the employees
• Coordinate onboarding and Day 1 logistics for new hires and conduct new hire orientation
• Ensure new hires have the information, access, equipment, and support needed to start successfully on site
• Communicate with new hires before Day 1 and provide guidance on mobility and onboarding requirements
• Respond to employee questions and act as the local point of contact throughout the onboarding process
• Support local People Operations, statutory, regulatory, and employment-related requirements
• Maintain compliance records and escalate potential risks or issues
• Identify opportunities to improve processes where possible
• Share local insights and contribute to consistent processes across the USA, EU, and Singapore
• Support process documentation, knowledge sharing, and other People Operations activities as required

Requirements

• 5+ years of people operations, employee engagement, or Global Mobility & immigration- related working experience
• Experience coordinating multiple stakeholders and working with third-party vendors
• Experience managing cases, processes, or employee support activities independently
• Strong organizational and time-management skills, with the ability to manage multiple cases and deadlines
• Excellent communication and interpersonal skills, with a strong service-oriented mindset
• Ability to work effectively with international employees, local hires, hiring managers, vendors, and cross-functional teams
• High attention to detail and the ability to manage sensitive employee information with discretion
• Proactive problem-solving skills and the ability to follow up, escalate, and drive actions to completion
• Ability to work independently while collaborating effectively with a manager and team based in another location
• Professional fluency in English, both written and spoken
• Ability to manage priorities and remain effective in a fast-paced, international environment

Nice to Have

• Knowledge of local onboarding, immigration, employment, or compliance processes
• Experience delivering new hire orientation or employee-facing presentations
• Experience using Workday, Greenhouse, ServiceNow, and Zendesk
• Experience supporting local statutory or regulatory requirements
• Familiarity with working across different time zones and cultures

Job Data by YubHub.

You will lead a team of specialists who work with customers, partners, senior executives, and our Public Relations, Technology, Product and Legal teams. You will build a culture of continuous improvement, where your team digs into root causes, understands that every customer's situation is different, and acts early to prevent the next incident.

Responsibilities

• Coach, mentor and manage a team of CSI specialists, building a culture of excellence, accountability and continuous learning.
• Coach beyond the task at hand, so your team builds strong critical thinking and problem-solving skills for complex escalations.
• Own your goals and projects from start to finish, whether they are assigned to you or ones you start yourself.
• Be the key decision-maker for your team during complex, high-stakes escalations.
• Find the root causes of recurring escalations and push for lasting fixes, not just quick workarounds.
• Build strong relationships with internal partners such as Legal, Public Relations, Product, Supply and senior leadership, influencing without direct authority to clear blockers.
• Manage your team's escalation queue and backlog.
• Use raw data, dashboards and performance reports to diagnose gaps, suggest improvements and build the case for change.
• Own an assigned area of our operations: put new and existing processes into practice and keep procedures and documentation current and accurate.
• Manage team members fairly and consistently, and keep management track above par.
• Oversee quality checks and related training, and hold the team to the highest standards of case handling and our customer conduct standards.
• Treat team morale as a core part of your job.
• Delegate and share responsibilities so the team does not rely on you for every decision, help grow future leaders, and run team meetings that are engaging, relevant and lead to action.
• Take part in hiring, including screening and interviewing candidates.

Requirements

• People management experience leading a team of 8 or more in a contact centre or customer support environment, escalation or senior specialist is preferred.
• Excellent spoken and written English & Hindi, and the ability to explain complex situations clearly and confidently to anyone.
• Willingness to work 24/7 rotational shifts, including weekends and public holidays.
• A strong track record of reviewing, improving and running processes that lift efficiency and team performance.
• A focus that goes beyond numbers - you care about the quality of each resolution and the customer's whole experience.
• Experience influencing teams such as Legal, Public Relations, Product or Supply without direct authority, managing senior leaders' expectations and pushing back when needed to protect your team's focus.
• The ability to manage several projects and deadlines at the same time.
• A calm, professional and respectful approach under pressure, with the ability to prioritise well when several high-stakes issues land at once.
• Comfort with ambiguity and fast change, and an openness to feedback.
• Proven experience in hiring, training, coaching and managing people.
• Good working knowledge of AI tools, SQL, Tableau or similar data tools, plus Microsoft Word, Excel and PowerPoint.

Job Data by YubHub.

This position is based in Bangkok, Thailand (Relocation package is provided)

In Agoda’s Back End Engineering department, we build the scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, and more.

As a Backend Lead Software Engineer (L5), you will:

• Partner with Engineering Directors to shape the technical and product direction of a collective, providing leadership across multiple squads (20–50+ engineers) and ensuring alignment with company-wide priorities.
• Be hands-on in both coding and architecture, leading from the front.
• Partner closely with Product and Design leadership to define strategy, shape roadmaps, and make high-quality trade-offs that maximize business and customer impact across the collective.
• Mobilise teams across your collective around high-impact problems, creating clarity, alignment and momentum, injecting urgency when needed, or slowing things down to ensure safety and long-term sustainability.
• Lead and influence architectural direction for the most complex systems, ensuring cohesive, scalable designs across multiple teams and aligning local decisions with the broader system strategy.
• Set and uphold a high bar for technical excellence across the collective, driving improvements in quality, reliability, and scalability, and fostering a culture where engineers hold each other to that standard.
• Proactively mentor, sponsor, and develop senior engineers and future leaders, multiplying your impact by enabling others to operate at a higher level.

Requirements:

• 12+ years of total engineering experience.
• You have a track record of leading complex, high-impact distributed systems and driving technical direction across multiple teams.
• You combine strong technical judgment with product and business awareness, making pragmatic trade-offs.
• You’ve worked on scalable backend, distributed or data-intensive systems.
• You’re comfortable operating in ambiguous problem spaces, helping teams define direction and execute.
• You influence and align senior stakeholders across engineering, product and beyond.
• You care about outcomes and impact, using data to guide decisions.
• You enjoy mentoring and raising the bar for other engineers.

What We Offer:

• Relocation support for you and your family dependents, including visa sponsorship, temporary accommodation, and flight reimbursement.
• Health insurance coverage.
• Staff perks, including discounts on wellness and learning platforms.
• Hybrid work arrangement, with three days per week in the office.
• Remote work flexibility of up to 30 days per year.

Job Data by YubHub.

The Customer Experience Group (CEG) of Agoda serves our customers and partners to ensure satisfying outcomes. This role sits within our Service Optimization function, partnering closely with the Workforce Management (WFM) team, which owns forecasting, capacity planning, scheduling, and real-time service operations across CEG.

You will work closely with WFM to bring analytical rigor and structured thinking to how forecasting, capacity planning, and scheduling frameworks evolve, supporting their shift toward greater quality, consistency, and automation. You will also have the opportunity to contribute to a longer-term initiative redesigning contact flow logic across funnels, languages, and channels.

Responsibilities:

• Structure, analyze, and solve problems using SQL and Python to independently pull, analyze, and interpret data.
• Support forecasting and capacity initiatives, partnering with Capacity Planning and Scheduling to surface insights and improvement opportunities.
• Drive real-time efficiency, working with Real-Time Specialists to identify automation opportunities.
• Lead cross-functional projects, owning or supporting end-to-end delivery of Service Optimization initiatives.
• Contribute to future contact flow design, supporting early-stage exploration of contact flow logic redesign.
• Apply AI to real problems, exploring how AI tools can support forecasting, automation, and analysis work.

Requirements:

• At least 3 to 4 years of experience in a data-heavy operations role.
• Technical proficiency in Python, able to independently build or iterate on models and scripts.
• Strong structured problem-solving with an eye for scale.
• Highly analytical, comfortable with statistics and forecasting concepts.
• Self-directed and comfortable with ambiguity.
• Excellent verbal and written communication skills in English.

Nice-to-have:

• Experience with contact center or WFM operations.
• Knowledge of AI tools or applications.
• Experience with automation where APIs or system integration are limited.
• Background transitioning from a technical or engineering role into business, or vice versa.
• Familiarity with contact flow systems or IVR logic.

Job Data by YubHub.

You will build and maintain strong partner relationships through regular communication, business reviews, and performance discussions.

Your responsibilities will also include:

• Monitoring and analyzing key business metrics, including production, availability, rate competitiveness, pricing, cancellation trends, and Direct Share performance
• Identifying performance gaps and recommending practical actions to improve visibility, conversion, and revenue results
• Supporting partners in adopting Agoda's programs, promotions, pricing tools, and inventory optimization opportunities
• Working with cross-functional teams to resolve partner issues, support escalations, and ensure timely follow-up
• Preparing account updates, business reviews, and performance summaries for both internal and external stakeholders
• Maintaining accurate account records, activity tracking, and follow-up actions in relevant internal systems
• Staying informed on market trends, competitor activity, and internal product or program updates that may impact partner performance

To succeed in this role, you will need:

• A bachelor's degree or equivalent practical experience
• Experience in account management, sales, business development, or partner management
• Strong analytical skills with the ability to interpret performance data and translate insights into actions
• Excellent communication, stakeholder management, and relationship-building skills
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Commercial mindset with strong problem-solving and negotiation skills
• Proficiency in business tools such as Excel, CRM systems, and presentation software
• Native/Fluent Japanese and business-level English communication skills

Job Data by YubHub.

The Strategic Partnerships team develops solutions for Agoda's non-accommodation partners and promotes top and bottom-line growth. The team designs tailored business and product solutions with partners and helps them generate measurable value.

Responsibilities:

• User Experience & Adoption: Maintain existing Salesforce tooling, ensure user satisfaction, and champion continuous improvements in UI/UX.
• Core Administration & Scalability: Perform system administration tasks, stay current with Salesforce seasonal releases, and recommend new features.
• Implement Salesforce features with a focus on automation and efficiency using Flows, standard OOTB automations, and APEX/Javascript.
• Release & Change Management: Support release management, document changes and configurations.
• Security & Health Checks: Review data security, sharing rules, and ensure GDPR compliance.
• Reporting: Create and maintain reports, dashboards, and Salesforce data quality.

Requirements:

• 1-3 years of hands-on Salesforce experience
• Strong knowledge of Salesforce best practices, administration, and platform functionality
• Experience designing and implementing new processes and improving user adoption
• Understanding of relational databases, integrations, and source-to-target data mappings
• Familiarity with agile development practices, tools, and frameworks
• Strong analytical thinking, structured problem solving, and articulation of complex requirements
• Strong written and verbal communication skills, with a collaborative working style

Job Data by YubHub.

Key responsibilities include:

• Leading, developing, and inspiring a team of Payment & Operations Support Specialists
• Setting clear performance expectations and monitoring team productivity and quality through structured KPIs and SLAs
• Providing consistent, constructive coaching and performance feedback
• Managing attendance, conduct, and team wellbeing with empathy and consistency
• Driving talent growth by participating in recruitment, onboarding, and career development conversations
• Acting as a deputy for the Regional Customer Services Manager when required
• Supporting agents managing payment-related cases, processing payment escalations, and serving as a subject-matter expert
• Overseeing traffic distribution, reporting, and analysis, and liaising with relevant stakeholders to source and distribute data for evaluation
• Analyzing operational data to uncover trends, root causes, and improvement opportunities
• Leveraging tools such as Excel, SQL, Tableau, or equivalent BI tools to translate raw data into actionable insights
• Coordinating and delegating task ownership among team members
• Monitoring and analyzing Payment insights
• Reviewing and identifying compliance opportunities across SOP, system process & regulatory requirements
• Finding and escalating root cause drivers of opportunities, identifying patterns and trends across teams
• Identifying and escalating business process & system improvement opportunities to improve customer experience, agent adherence, and reduce inefficiencies/financial loss
• Partnering and liaising with a range of stakeholders to drive continuous improvement
• Engaging with operations leaders & FIN stakeholders to provide targeted, actionable insights for improvement
• Owning issue improvement, leading deep-dive investigations into recurring or high-impact payment issues, and driving and/or participating in mini-projects and process improvement initiatives end-to-end
• Instilling a continuous improvement mindset across the team
• Onboarding new Payment & Ops Support Specialists and coaching and mentoring new team members.

Requirements:

• 6+ years of blended experience in payment operations, financial services, project management, customer support, or contact center operations, with a minimum of 2 years in a people-management or managerial role
• Direct experience handling payment escalations, refunds, chargebacks, disputes, authorizations, reconciliation, or gateway-level issue resolution
• Financial services background with hands-on professional experience at a payment gateway, fintech company, e-wallet provider, digital bank, merchant acquirer, or card scheme
• Strong ability to analyze operational data, identify trends, and present insights clearly
• Proficiency in Excel and PowerPoint, with SQL, Tableau, or BI tools being a strong advantage
• Understanding of financial controls, regulatory requirements, customer risk, and opportunities to prevent errors, financial loss, and compliance incidents
• Effective communication and people management skills
• Demonstrated ability to coach, mentor, motivate, and manage team productivity, quality, attendance, and performance
• Ability to investigate complex, multi-layered issues, define root causes, and drive resolution independently
• Teamwork and collaboration skills, with the ability to work across multiple functions
• Ownership, accountability, attention to detail, and resilience in fast-paced, dynamic, multicultural environments
• Excellent command of spoken and written English.

Nice to have:

• Experience with payment gateways, card schemes, merchant acquiring, digital wallets, fraud operations, or transaction monitoring
• Knowledge of Agoda products, payment processes, and post-booking customer-service procedures
• Consistency and reliability / Flexibility and agility
• Emotional intelligence & control, calm, patient
• Empathy and common sense
• Strong facilitation and presentation skills
• Freedom from prejudice, able to evaluate without biases
• Leadership skills - ability to lead and organize small groups of individuals
• Presentation skills (Excel, PowerPoint).

Working Shift: 5 days rotating shift schedule, with weekends and Public Holiday included (shifts rotate throughout the week). Additional working hours may be required based on specific business needs.

Location: Bangkok, Thailand. Relocation support eligibility is provided.

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We are looking for an Engineering Manager, Developer Platform & DevOps to lead hands-on software development across design, coding, testing, deployment, and operations. You will design and build services, APIs, developer platforms, and internal tools that improve engineering productivity.

Responsibilities:

• Lead hands-on software development across design, coding, testing, deployment, and operations.
• Design and build services, APIs, developer platforms, and internal tools that improve engineering productivity.
• Stay close to the code through implementation, code reviews, and architectural decisions.
• Build and scale CI/CD and security automation across approximately 1 million pipelines per month.
• Own and evolve core developer systems, including source control, CI, service discovery, and deployment platforms.
• Apply software engineering principles to solve infrastructure and delivery challenges, building reliable, scalable, and maintainable solutions.
• Set technical direction and drive best practices in software design, automated testing, and code quality.
• Coach and grow engineers while building a high-performing team.

Requirements:

• A strong software development background, complemented by deep DevOps expertise.
• Experience leading an engineering team with at least 5 direct reports.
• Strong hands-on experience designing, building, testing, and maintaining software across the full SDLC.
• The ability to write production-quality code in a modern language, preferably Go or Python.
• Experience building software systems, APIs, internal platforms, or developer tools.
• Solid software engineering fundamentals, including system design, maintainability, automated testing, and code reviews.
• Practical experience with CI/CD, containerisation, and cloud-native practices, using technologies such as Git, Docker, and Kubernetes.
• The ability to make autonomous, data-driven decisions and take ownership of outcomes.
• Experience managing Agile or Scrum teams effectively.

Benefits:

• Combine software engineering, DevOps, and people leadership.
• Build tools and platforms used by engineers across Agoda.
• Solve complex engineering challenges at a significant scale.

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

Get to Know our Team: Agoda’s Customer Support Team understands that travel can be an ever-changing environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each customer with multiple support channels and a strong desire to serve.

Are you a dynamic leader with a knack for driving success in a multicultural environment? You lead the Vietnamese customer service operation end to end: the Team Managers who run day-to-day delivery, the performance of the floor, and the quality of the customer experience. You turn CEG strategy into a clear roadmap for your teams, hold the line on operational standards, and build leaders who can coach, decide, and improve without waiting to be told.

Success is measured across four outcomes:

• Operational excellence
• Engaged people leadership
• Continuous improvement
• Customer/partner focus

What you will do

Strategy and execution

• Cascade department priorities into a practical team roadmap; keep daily operations stable while leading change.
• Own SLA, shrinkage, and Closure performance for your language; spot risk early and drive recovery with clear owners and timelines.
• Surface trade-offs and recommend strategic decisions based on your own analysis of your scope.

People leadership

• Coach and performance-manage Team Managers: rigorous 1:1s, inspire & develop through coaching, succession and IDPs, and have honest conversations when needed.
• Hire and retain strong talent; build a bench so the operation is resilient.
• Connect with your teams: monthly agent connects, skip-levels, and at least one immersion session per quarter.
• Shape a culture of ownership, feedback, and Agoda values; run recognition that reinforces the right behaviors.

Data-led improvement

• Use customer, agent, and ops data to find patterns, size opportunities, and turn hypotheses into stakeholder-ready recommendations.
• Surface meaningful improvement opportunities to leadership and follow through to impact.

Customer and partner focus

• Own CSAT and CX outcomes for your language.
• Identify recurring pain points, carry the voice of your customers across the organization, partner with stakeholders to find & implement solutions.

Experience and requirements

Must-have

• 5–7 years professional experience, including experience leading managers and medium-sized teams (>75 FTE).
• Proven track record of performance management, coaching, and lifting team results through others.
• Strong analytical and process-improvement skills; comfortable with KPI scorecards and action planning.
• Excellent written and spoken English; native Vietnamese strongly preferred.
• Experience leading through change (tech, process, or org).

Nice-to-have

• Contact center / BPO / e-commerce / travel industry experience.
• Project or quality certifications (e.g. PMP, Six Sigma, COPC).
• Experience in a multi-site or regional operations environment.

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You will develop long-lasting relationships with key supply partners to enable Agoda's growth in the region, maintain regular and meaningful engagement with Agoda's key supply partners, analyze large datasets to propose tailor-made solutions to Agoda's supply partners, leverage analytical and problem-solving skills to identify new opportunities to grow Agoda's business, train and inform clients of both new and existing technologies, tools, and models, prepare materials to aid in growing our business during partner meetings, respond to partners' requests in a timely and effective manner, gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda's competitiveness, leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones, deliver on country KPIs, growth targets, and country strategic initiatives, and support the Area Manager in preparing country reporting for senior stakeholders.

To succeed in this role, you will need a Bachelor's degree, minimum 5 years of experience in account management, sales, and/or business development, strong interpersonal skills and ability to influence both external/internal stakeholders, experience in internet/e-commerce preferred, strong analytical and problem-solving skills, team player with a professional 'get it done' attitude and work ethic, proven success in acquiring, building, and maintaining long-term customer relationships, adaptability to change, and ability to work in a fast-paced environment, native-level Korean proficiency, and business-level English proficiency.

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

The Financial Crime Compliance team, under the Compliance & Ethics team, is responsible for preventing and detecting the broad range of emerging regulatory, sanctions and trade, economic, and financial crime risks attendant to our business.

We are looking for a hands-on and business-minded Principal Specialist, Financial Crime Compliance to support Agoda’s Financial Crime Risk Management (FCRM) program. In this role, you will provide practical advice and guidance on financial crime risks, including economic sanctions, export controls, money laundering, tax evasion and other applicable regulatory requirements.

You will support the implementation and continued enhancement of Agoda’s financial crime compliance framework, including policies, procedures, controls, training, monitoring and testing. You will work closely with cross-functional stakeholders to translate regulatory requirements into practical and sustainable business processes and help drive implementation and remediation initiatives.

You will also support the continued strategic growth of Agoda’s FCRM function, working closely with colleagues at Booking Holdings Inc., Booking Holdings Financial Services and other sister brands.

The right candidate will have strong experience across financial crime compliance matters, with particular knowledge of economic sanctions, especially US sanctions, and other global equivalents. You will be comfortable working with senior stakeholders, managing complex initiatives and responding to developing regulatory requirements in a fast-paced and diverse environment.

The role reports to the Senior Director, Compliance.

This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok.

Responsibilities

• Provide practical advice on financial crime-related matters, including sanctions, AML and other applicable regulatory requirements
• Develop and maintain Agoda FinCrime-related policies, procedures and processes, in collaboration with the BHI FinCrime team
• Support the design, implementation and enhancement of FCRM controls and governance arrangements across Agoda’s business and payment activities
• Translate regulatory requirements into clear, proportionate and actionable policies, procedures and operating processes
• Work collaboratively with internal stakeholders, including FinTech, Fraud, Internal Audit, Legal, Product, IT, Supply and Operations, as well as Corporate Centre, Booking Holdings Financial Services, sister brands and external counsel
• Support financial crime compliance activities relating to business due diligence, beneficial ownership, sanctions screening, transaction monitoring, investigations, case management and recordkeeping
• Support risk assessments, control design, remediation initiatives and implementation priorities
• Provide oversight of outsourced operations, technology providers and outside counsel, where necessary
• Support the development and delivery of financial crime compliance training and awareness
• Prepare clear management updates and ensure key stakeholders are apprised of relevant regulatory developments and risks
• Support the development of risk mitigation plans and appropriate governance arrangements
• Knowledge-share with teams across the business and promote consistent financial crime compliance practices

Requirements

• At least 7-10 years of relevant experience in financial crime compliance, regulatory compliance, legal or a related field
• Experience advising on financial crime matters, including sanctions, AML, customer or business due diligence and/or transaction monitoring
• Experience supporting the implementation, enhancement or remediation of a financial crime compliance framework
• Experience in the payments or FinTech industry
• Experience working in an APAC environment is a plus
• Ability to provide practical, strategic and business-oriented advice
• Ability to translate complex regulatory requirements into clear and actionable guidance
• Strong project-management skills and the ability to manage multiple stakeholders and time-sensitive initiatives
• Strong analytical, problem-solving and communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• Experience working with product, technology and operational teams is a plus
• Excellent written and verbal English communication skills
• Must possess the highest integrity, commensurate with a position in the Compliance & Ethics team
• Energetic, pragmatic and willing to go the extra mile
• As the role involves working with colleagues across multiple countries, time zones and brands, flexibility to occasionally adjust working hours to support cross-border collaboration and business needs is required

Job Data by YubHub.

Key Responsibilities:

• Strategic Leadership: Set the vision and roadmap for the Enablement engine, aligning with CEG business priorities and OKRs.
• Talent Development: Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling.
• Quality Assurance: Lead a QA function that generates actionable behavioural and performance insights, drives automation at scale, and establishes calibration processes.
• Change & Communications: Lead CEG's change management capability and own CEG's internal communications strategy.
• People Leadership: Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence.
• Stakeholder Engagement: Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact.

Requirements:

• 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role.
• Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment.
• Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context.
• Strong data orientation, excellent communication and influencing skills, and ability to lead through ambiguity.

Benefits:

• Competitive compensation and comprehensive benefits.
• Access to resources, best practices, and talent networks of Booking Holdings.
• A genuinely diverse, collaborative team spanning dozens of nationalities.
• Real scope to grow into broader CEG, Agoda or Booking Holdings leadership.

Job Data by YubHub.

Today, we are part of Booking Holdings, with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

The Marketing team operates at the intersection of business strategy, data, and execution. We build and scale programs across growth, pricing, and commercial initiatives that drive customer value and sustainable business performance globally.

We're looking for experienced Marketing Growth Strategy & Analytics leaders to own high-impact commercial initiatives from strategy through execution. You'll translate business goals into structured plans, lead cross-functional programs, and use data and experimentation to unlock growth.

In this role, you'll get to:

• Define and execute strategies within your scope , which may span areas like pricing, channel performance, customer acquisition, retention, or go-to-market , translating commercial priorities into testable hypotheses, scalable frameworks, and measurable outcomes.
• Lead experimentation roadmaps, including A/B tests and other measurement approaches, to evaluate impact and sharpen decision-making.
• Analyze large, complex datasets to surface trends, opportunities, and risks; build dashboards and executive-ready narratives that communicate performance clearly.
• Model business impact, evaluate trade-offs, and support planning around P&L, growth, and long-term value creation.
• Partner cross-functionally with Product, Finance, Corporate Strategy, Supply, and senior leadership to drive alignment and execution.
• Build playbooks and processes that enable repeatability and scale across markets, channels, or partners.
• Mentor and develop team members while contributing to a high-performance, test-and-learn culture.

What we're looking for:

• 5+ years of experience in growth, marketing, pricing, strategy, analytics, revenue management, consulting, or related data-driven roles.
• Strong analytical and problem-solving skills , comfortable turning ambiguity into clear frameworks and action plans.
• Hands-on experience with SQL, Tableau, or similar BI/analytics tools; proven ability to translate data into commercial recommendations.
• Practical experience with experimentation, measurement, and performance optimization.
• Strong business acumen: P&L drivers, unit economics, growth levers, and ROI.
• Excellent communication and stakeholder management skills, with the ability to influence senior and cross-functional audiences.
• High ownership and execution discipline in a fast-paced, collaborative environment.
• Bachelor's degree in Economics, Statistics, Engineering, Mathematics, Computer Science, Finance, or equivalent practical experience.

Benefits:

• Work on high-impact, global business problems with direct visibility to senior leadership.
• Shape commercial strategy in an organization that genuinely values analytical rigor, ownership, and experimentation.
• Build and scale initiatives that influence growth, profitability, and customer experience at a global scale.

Job Data by YubHub.

The New Activities marketing Team of Agoda leads the marketing for new products such as flights, activities and trips. The team is looking for an Analyst to help scale up the new business for Activities, improve targeting and execute on ideas reaching millions of customers and driving a significant share of Agoda's overall performance.

In this role, you'll get to:

• Learn and boost your efficiency and grasp marketing tactics to enable growth.
• Add value by accelerating innovation, launching and testing ideas, and multiplying team success.
• Test and validate your ideas with A/B testing, shaping the communication strategy.

This role is good for you if you're seeking a dedicated and self-motivated individual ready to make an impact. You will work in a dynamic and rewarding environment where commitment and a drive to excel are essential. You'll embark on an enriching journey, gaining invaluable skills, albeit in a demanding yet stimulating setting.

What you'll need to succeed:

• Bachelor's degree or higher from a top university.
• Commitment to delivering on promises, showing determination to meet goals.
• Eagerness to learn and improve, striving for efficiency, not just execution.
• Basic understanding of statistics required.
• High degree of ownership.
• Exposure to quantitative analysis, advanced Excel skills required, SQL and Tableau knowledge advantageous.
• Ability to communicate fluently and confidently in English.

It's great if you have:

• Experience with digital marketing or campaign execution.
• Proficiency in SQL and Tableau.

Benefits:

• Equal opportunity employer.
• Diverse team with over 7,000 people from 90 countries.
• Opportunities for personal and professional growth.

Equal Opportunity Employer: At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications.

Job Data by YubHub.

Today, we are part of Booking Holdings, with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

The Backend Engineering organization at Agoda builds high-scale, fault-tolerant distributed systems that power a global travel platform serving millions of users daily. As a Lead Backend Engineer, you will own critical systems end-to-end, drive technical direction, and lead large initiatives.

Responsibilities

• Lead the architecture, design, and development of complex distributed systems at scale.
• Own the technical direction, delivery, and evolution of critical systems and platforms.
• Drive system design, API standards, software architecture, and engineering best practices across teams.
• Lead complex technical initiatives involving multiple services, teams, and stakeholders.
• Make key technical decisions, balancing business priorities with scalability, reliability, and maintainability goals.
• Remain an active contributor to production systems through regular coding, code reviews, system design, and technical problem-solving, balancing hands-on execution with leadership responsibilities.
• Mentor and coach engineers, helping raise technical capability, code quality, and engineering standards.
• Drive continuous improvements in development processes, engineering effectiveness, and agile ways of working.
• Align stakeholders and drive execution across cross-functional teams.
• Lead production stability, incident management, root-cause analysis, and long-term reliability improvements.
• Proactively identify opportunities to improve products, platforms, developer productivity, and customer experience.

Requirements

• 11+ years of experience building and operating large-scale backend systems in production environments.
• Proven experience delivering complex distributed systems at scale.
• Strong expertise in Java, Scala, Kotlin, or Go.
• Strong software architecture skills with a track record of driving architectural decisions within and across teams.
• Proven experience leading technical initiatives, projects, or engineering teams with end-to-end ownership.
• Recent and ongoing hands-on coding experience in production environments is required.

Deep expertise in:

• Distributed systems and architecture
• API design and microservices
• Performance, scalability, and system reliability
• System design for high-throughput, highly available applications

Nice to Have

• Experience building or owning large-scale platforms across multiple services or domains.
• Experience designing and operating event-driven architectures using technologies such as Kafka.
• Experience with cloud-native architectures on AWS or GCP.
• Strong understanding of CI/CD, DevOps, automation, and modern software delivery practices.
• Experience driving cross-team technical initiatives, platform modernization, or large-scale migrations.
• Familiarity with high-volume data systems, Spark, Hadoop, or related data platform technologies.
• Experience working in global product organizations with distributed engineering teams.

Job Data by YubHub.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

Growth and Accelerator Team

The Growth and Accelerator is a team of creative entrepreneurs that develop solutions for Agoda’s emerging and high-growth accommodation partners. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new products to increase the visibility of Agoda, introduce more travelers to our great products and services and deliver significant revenues to the overall business.

The Opportunity:

As an Account Specialist for Partner Onboarding, your key objective is growing the coverage and quality of Agoda’s supply network. You will take care of a large portfolio of emerging supply partners and assist in partnership related functions at scale.

In this role, you'll get to:

• Support new and developing accommodation partners with onboarding and basic account setup
• Reach out to partners to guide them through registration and next steps
• Share best practices and basic recommendations to help partners improve their performance on Agoda
• Help partners understand Agoda’s tools and systems using existing materials and training
• Participate in short‑term projects or campaigns to encourage partner program participation
• Track activities and updates in internal systems and follow clear daily priorities
• Work closely with your team to learn, ask questions, and continuously improve

What you'll need to succeed:

We're looking for someone who is eager to learn and grow.

• New graduates or up to 2 years of work experience (no prior sales experience required)
• Native‑level Japanese and business‑level English (reading and writing)
• Comfortable using basic computer tools (Excel, email, internal systems)
• Willingness to learn, ask questions, and take feedback
• Clear and professional communication skills
• Able to adapt in a fast‑moving environment with guidance from the team
• Curious, proactive, and open to trying new ways of working

This is a fixed-term, 6-month contract. Contract extension and/or conversion to full-time employment may be considered and granted based on performance and business needs.

Job Data by YubHub.

Responsibilities:

• Work closely with a diverse set of stakeholders in Finance and other parts of the organization.
• Consult stakeholders to propose the best suited data solution.
• Build end-to-end solutions including data workflows, dashboards, reports etc.
• Become familiar with financial data ecosystem at Agoda.
• Help the Finance Analytics team drive value for the Finance department and Agoda as a whole.

Requirements:

• Undergraduate degree.
• 5+ years of experience with BI & analytics tools (SQL, Tableau, Metabase or similar technologies).
• Experience in ETL tools, data modelling and have proficient knowledge of SQL and Relational Databases.
• Quick learner, problem-solving aptitude, effective prioritization, proactive and strong attention to detail.
• High sense of ownership and growth mindset, ability to be self-directed.
• Ability to understand business questions/requests and be able to suggest proper BI solutions which are measurable and scalable.
• Excellent communication skills and ability to influence peers and build strong relationships within Finance and cross-functionally.
• Advanced Excel modelling (OLAP cubes & VBA a bonus).

Nice to Have:

• Accounting/Financial knowledge and commercial acumen.
• Solid technical/functional knowledge in statistics.
• Familiarity with scrum/agile methodology.
• Other helpful skills – T-SQL, batch scripting, ODBC, data mining, Hadoop.

Job Data by YubHub.

The successful candidate will be responsible for end-to-end event management, working closely with regional sales and business development teams to ensure events align with business priorities and support business objectives.

Key responsibilities include:

• Event Strategy & Business Integration: translating commercial priorities into event strategies with clear business cases, developing annual roadmaps aligned to growth objectives, defining success metrics, and creating scalable playbooks and operating models
• Cross-Functional Leadership: partnering with Business Development, Sales, Supply, PR, Content, Branding, and Senior Leadership, aligning diverse stakeholders with competing priorities, driving structured working sessions and executive updates, and influencing without direct authority
• Program & Project Governance: leading large, multi-workstream initiatives end-to-end, building detailed project plans with risk mitigation and milestone tracking, establishing governance cadence and reporting mechanisms, and ensuring disciplined execution across markets and teams
• Performance Measurement & Optimization: building measurement frameworks and post-event impact analysis, identifying key performance levers and iterating based on data, developing dashboards to track ROI and business outcomes, and introducing test-and-learn approaches to improve effectiveness

The ideal candidate will have 8-12 years of experience in a related field, such as events, field, or B2B marketing, management consulting, strategy or business transformation teams, PMO or complex program leadership roles, or business operations in high-growth environments.

They will demonstrate structured problem-solving, stakeholder mastery, execution excellence, and business orientation, with strong analytical thinking, commercial acumen, and influence skills.

Benefits:

• Relocation provided

Note: The company is an equal opportunity employer and welcomes applications from diverse candidates.

Job Data by YubHub.

You will be the senior payments compliance lead for Agoda’s B2B (business to business) division, with a particular focus on our B2B payments products and related licensing obligations. You will design, enhance, and oversee our compliance risk management and control framework and provide pragmatic, risk-based advice to senior stakeholders.

Responsibilities:

• Play a central role in helping design and implement the Compliance foundations of the new consolidated B2B business
• Lead and support day‑to‑day Compliance & Ethics initiatives
• Act as a subject matter expert and trusted advisor on broader Compliance & Ethics topics
• Shape and enhance Agoda’s Compliance & Ethics framework
• Design and oversee practical review processes for gifts and entertainment, conflicts of interest disclosures, third‑party due diligence, risk assessments, and related monitoring
• Collaborate with the Global Compliance & Ethics team on third‑party risk management initiatives and conflicts of interest processes
• Support or lead elements of compliance‑related reviews and investigations
• Develop, implement, and continuously refine compliance policies, procedures, and standard operating procedures (SOPs)
• Support the design, delivery, and refresh of compliance training programmes
• Promote a strong ethical culture through awareness campaigns, employee engagement initiatives, and regular collaboration with key functions and leadership
• Partner closely with cross‑functional teams to embed compliance requirements into products, processes, and day‑to‑day decision‑making
• Drive continuous improvement and efficiency initiatives
• Prepare or support management updates, reporting materials, and other compliance‑related communications
• Take on additional and ad hoc responsibilities as needed to strengthen the Compliance & Ethics function
• Support the development, implementation and continuous enhancement of the financial crime risk management framework
• Assist in areas of financial crime risk management such as testing and monitoring and annual risk assessment process

Requirements:

• 8+ years of progressive experience in compliance risk management regulatory compliance
• Significant cards and payments experience
• Proven track record in building, enhancing, or independently assessing compliance risk management frameworks for payments
• Hands‑on experience designing, operating, or overseeing a corporate compliance framework
• Strong ability to translate legal and regulatory compliance into clear, pragmatic controls and processes
• Demonstrated success in influencing and partnering with senior stakeholders across functions
• Strong project and programme management skills
• Excellent communication skills in English

Job Data by YubHub.

Today, we are part of Booking Holdings, with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

The Agoda Platform team is looking for developers to work on mission-critical systems that serve millions of users daily. You will have the chance to work on innovative projects, using cutting-edge technologies, and make a significant impact on our business and the travel industry.

Responsibilities

• Architecting and developing highly scalable, mission-critical back-end systems
• Owning a big chunk of Agoda’s system all the way from the north-star & vision down to the bytecode level
• Enabling impactful collaboration and cross-team projects on big projects, making a dent in the quality of our services, code & architecture
• Providing thoughtful feedback, nurturing an inclusive engineering environment, and championing engineering fundamentals. Bring out the best from your fellow engineers.
• Identifying and implementing opportunities for optimization across the technology stack, focusing on cost, efficiency, velocity & dev happiness
• Exhibiting technical leadership throughout the broader organization, conveying complex technical trade-offs to non-techies such as business owners & C-suite executives.

Requirements

• Overall experience of 10+ years in software engineering roles
• Proven hands-on experience, with experience owning production services with significant impact on design, development, deployment, monitoring & evolution
• Curiosity, staying abreast of technological improvements and open-source advancements
• Strong programming skills in languages such as Kotlin, Scala, Java, C#
• Can perform deep research & take decisions on complex projects. Can easily toggle between running as a lone wolf and also works great as part of a pack
• Strong communication skills, with the ability to explain complex technical details to stakeholders at all levels
• On top of being an expert in Back End, has understanding of challenges and trade-offs in the entire engineering universe, from Front End/ Mobile to Data & analytics
• Bachelor's degree in Computer Science, Engineering, or a related field

Nice to Have

• Master's or Ph.D. in a technical field
• Experience with Kubernetes for effective container orchestration and scaling
• Deep understanding of CI/CD pipelines, automation tools, and practices relevant to machine learning
• Experience in programming with Rust, C or other low-level languages

Job Data by YubHub.

In this Role, you'll get to:

• Develop and deliver executive-level presentations and narratives that translate complex data, processes, and strategic initiatives into clear, actionable insights for senior leadership decision-making
• Own parts of the company’s forecasts
• Collaborate with senior business partners across departments inside and outside of Finance on impactful projects
• Work in partnership with Booking Holdings and other BHI brands to drive strategy and build value across the group
• Assist in development of business cases related to Agoda’s strategic priorities
• Contribute to the team’s key analyses and reporting packs
• Be part of a diverse, international team of finance professionals
• Help the team provide the necessary information for effective decision-making

Qualifications & Skills Required:

• 8+ years of total experience, with some of them in an analytically focused role requiring strong commercial creativity and sound financial skills.
• Bachelor’s Degree or higher in business-related or quantitative subject
• Intellectually strong & curious - good strategic thinker with commercial acumen and judgement
• Ability to quickly adapt to a fast-paced environment
• Excellent analytical/numerical skills - including strong attention to detail
• Strong financial modeling skills and advanced knowledge of financial concepts
• Good communication skills - ability to convey messages in a clear and concise manner

It's Great if you have:

• Finance/Corporate Finance/Accounting qualification a plus (e.g. CFA, ACA or CIMA)
• Demonstrable experience with AI automation
• Experience working in the tech industry
• Proficiency with SQL

Job Data by YubHub.

As a Lead in the Strategy and Operations Team, you will be instrumental in helping the Regional VP, Country Directors, and your Strategy and Operations Manager to structure, drive, and land the region’s most important strategic initiatives. You will run initiatives end-to-end , from framing the problem through planning, governance, execution, and post-launch review , while providing analytical support and strategic advice to Director level to solve complex problems and identify new opportunities.

In this Role, you’ll get to:

• Work closely with regional leadership to define strategic priorities for the markets
• Lead strategic projects end-to-end , from framing and planning through governance, execution, and review
• Prioritize and plan projects, then set and drive KPIs to completion
• Own operational execution and process streamlining
• Build business cases and secure buy-in from senior stakeholders
• Analyze data in Excel and automate dashboards and reports for the team
• Prepare and present executive-ready decks and insights to leadership
• Build tools that improve team productivity and efficiency
• Support local teams on commercial development and program/operations improvement
• Represent the region as an ambassador to other internal teams

What you’ll Need to Succeed:

• 5+ years in program/project management (PMO), operations, or strategy, leading complex programs end-to-end
• Strong project-structuring skills , turn ambiguous problems into clear plans, workstreams, and milestones
• Strong analytical and problem-solving skills, comfortable working with data
• Advanced Excel and PowerPoint skills
• Working knowledge of SQL and a data visualization tool (Tableau, Superset, or Metabase)
• Comfortable utilizing AI to improve work efficiency, quality and output
• Some business development or commercial experience
• Strong communication skills, with ability to influence cross-functional stakeholders without formal authority
• Bachelor’s degree or equivalent experience
• Experience in Internet, consulting, technology, or travel industry is a plus

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

As a Motion Designer at Agoda, you will create compelling motion and video content for a mass consumer audience, while helping evolve how creative is produced, localized, and scaled globally. Combining strong design craft with traditional and AI-powered tools, you will develop concepts and create high-quality content that shapes how Agoda shows up across customers’ feeds, screens, and everyday moments.

Responsibilities

• Creative Development & Storytelling:
• Own motion design and animation for assigned campaigns and launch moments, from concept and storyboarding through production and final delivery.
• Create engaging motion graphics, animations, and video content across Agoda marketing channels, formats, languages, and platforms , from short-form social and performance creative to hero brand films.
• Develop creative concepts and visual storytelling solutions that translate brand strategy, campaign objectives, and consumer insights into compelling consumer experiences.
• Collaborate with brand, product marketing, growth, and other stakeholders to bring creative ideas to life.
• Pitch and present creative concepts, ideas, and executions to managers and key stakeholders.

• AI-Driven Creative Innovation:
• Leverage AI-powered creative tools across concept development, storyboarding, image and video generation, editing, adaptation, and production to improve how content is created and scaled.
• Explore emerging AI technologies and identify opportunities to improve creative quality, efficiency, personalization, and localization across markets and platforms.
• Help evolve how content is produced and scaled through the combination of human creativity and AI.

• Creative Excellence & Operations:
• Deliver top-quality work in a fast-paced, high-volume environment, ensuring a high standard of craft and brand consistency across every touchpoint.
• Stay current with design trends, social/platform developments, AI advancements, and emerging creative technologies.

Requirements

• Creative & Motion Design Expertise:
• 5+ years of experience in Motion Design, Content Creation, Advertising or a related creative discipline, ideally in consumer/B2C brand or agency environments.
• Outstanding portfolio demonstrating excellence in motion design, visual storytelling, social-first content and campaign development, with a strong understanding of how to capture attention and engage consumer audiences.
• Strong understanding of design fundamentals, typography, composition, motion principles, editing, pacing, and visual storytelling for a consumer audience.
• Proven ability to translate creative briefs and campaign objectives into compelling, culturally relevant visual solutions.

• Creative Technology & AI:
• Advanced proficiency in industry-standard creative tools including After Effects, Premiere Pro, Photoshop, Illustrator, Figma, and related software.
• Demonstrated experience creating AI-generated imagery and video for commercial marketing applications using platforms such as Veo, Imagen, Seedance, Higgsfield, ElevenLabs, GPT Image, Claude code or similar tools.
• Experience integrating AI throughout creative workflows, including concept development, storyboarding, content generation, asset adaptation, and production.

• Collaboration & Execution:
• Strong problem-solving skills and understanding of technical constraints across digital and social platforms.
• Excellent communication and collaboration skills, with the ability to present ideas and work effectively across teams.
• Proven ability to manage multiple priorities and meet critical deadlines in a fast-paced environment.

Benefits

• Opportunity to shape the visual identity of a leading consumer brand, seen by millions.
• A collaborative, creative work environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.

Job Data by YubHub.

The successful candidate will coordinate campaign administration and execution across the full campaign lifecycle, working closely with the China Supply team, RTA/DMO, tourism board partners, and internal stakeholders.

Responsibilities:

• Coordinate the operational handover from the China Supply or Business Development team to the RTA/DMO campaign team.
• Support proposal localization, bidding, procurement documentation, vendor registration, and related administrative processes.
• Coordinate contract preparation, approvals, signatures, and follow-up with internal and external stakeholders.
• Manage the collection, translation, review, and approval of campaign assets from tourism board partners.
• Coordinate campaign setup across Agoda Media Solutions products.
• Support campaign launches and monitor delivery, pacing, and operational issues throughout the campaign period.
• Coordinate with internal teams to resolve campaign, creative, inventory, coupon, or reporting issues.
• Support the preparation and validation of campaign performance reports in English and Chinese.
• Coordinate campaign review meetings and capture recommendations for renewal or future campaign improvements.
• Develop and maintain campaign trackers, checklists, and processes to improve operational efficiency and scalability.

Requirements:

• Bachelor's degree in Marketing, Business, Communications, Tourism, Project Management, or a related field.
• Excellent written and verbal communication skills in Mandarin Chinese and English.
• Strong project-management skills and the ability to manage multiple stakeholders and deadlines.
• Strong attention to detail and ability to manage documentation, approvals, and campaign assets accurately.
• Proactive, organized, and comfortable working independently in a fast-paced, international environment.
• Good working knowledge of Excel, PowerPoint, and project-tracking tools.

Benefits:

• No specific benefits mentioned.

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity.

We are currently seeking to hire a Senior Consultant. This role is based in our Bangkok office as part of the Agoda People Development and Performance team. We are a team of professionals who provide systems and data-driven insights to measure, refine, and scale capability development from the individual employee to organizational level, without taking ownership away from employees and their managers.

This role has a global reach. The objective of this role is understanding and addressing complex organizational challenges with a view to expanding and refining organizational capability at Agoda while ensuring that managerial and people processes support our business objectives. This role allows for unbridled curiosity towards the functioning of the organization and how we can continuously improve.

Responsibilities:

• Work closely with senior stakeholders and colleagues on developing their teams to achieve ambitious business strategies
• Use data to inform strategy, track and measure impact of programs tied to business output
• Provide proactive analysis of data to identify patterns and provide actionable recommendations
• Present analysis and insights to senior leadership on relevant talent strategies
• Employ innovative methods to scale capability, that go beyond traditional learning
• Be a trusted advisor to leadership and play a critical role in enhancing their effectiveness through assessment, feedback and coaching
• Promote People compliance and operations to minimize regulatory violations and prevent rework
• Lead organizational change initiatives that strengthen adoption of new ways of working, improve employee engagement, and enable sustainable performance outcomes

Requirements:

• 8+ years of experience in strategic or management consulting and/or relevant experience in Talent Management and People operations at a multi-national organization
• Undergraduate degree from a top university expected, advanced degrees welcome
• Acute business acumen and understanding of how organizational structures and dynamics relate to execution
• Facilitating and coaching with an ability to clearly articulate messages to a variety of audiences
• Ability to bring business perspectives and facilitate outcomes is critical, and will be magnified with rich experience in HR
• Excellent judgement, self-motivated, curious, and trustworthy
• Strong problem-solving and ability to work with data to identify patterns and generate actionable insights
• Excellent communication skills and experience in meeting and presenting to senior executives
• Ownership mindset and ability to meet tight deadlines with a logical, methodical approach to prioritizing tasks and responsibilities

Job Data by YubHub.

Key Responsibilities:

• Act as a business owner by proactively developing and implementing strategies to accelerate Agoda's business in Korea.
• Demonstrate outstanding team leadership to grow the local business and consistently deliver on plans.
• Implement strategies with key partners to enhance productivity and maintain a competitive advantage.
• Establish and maintain robust relationships at senior levels with key partners,driving partnership expansions and identifying significant opportunities.
• Lead a company-wide project with multidisciplinary teams.
• Coordinate with top management on strategic planning and objectives.
• Lead, coach, develop, and manage multiple teams through upskilling and coaching.
• Modify the organizational structure by bringing in top talent, supporting recruitment, or assisting in restructuring key organizational components.
• Conduct market research on industry and Korean market trends to ensure Agoda's competitiveness.
• Attend and participate in relevant industry events.

What You'll Need to Succeed:

• More than 8 years of professional experience at multi-national companies.
• 3–5+ years' experience in leading, coaching, and developing teams, with a proven track record in rapidly changing environments.
• Relevant experience in account management, business development, or general management.
• Strong numerical and analytical skills with keen attention to detail.
• Ability to effectively communicate proposals to potential partners and internal stakeholders.
• Strategic thinker; management consulting experience highly valued.
• Professional 'get it done' attitude and strong work ethic.
• Resourceful, energetic, and self-driven personality.
• Ability to move quickly, adapt well to change, and thrive in dynamic environments.
• Experience in online or e-commerce business preferred.
• Fluency in English and Korean is required.

Job Data by YubHub.

This role offers broad exposure to how the company operates and the opportunity to contribute to organizational performance. Working with HRBPs and business leaders, you will help analyze and understand talent needs, support effective people decisions, and connect talent priorities with current and future business needs.

You will contribute to work across performance management, talent reviews, succession planning, career development, growth and organizational design. You’ll collaborate with subject matter experts,including Learning & Development colleagues where capability-building solutions are needed,to support practical talent approaches and provide useful insights.

In This Role, You'll Get To

• Partner with HRBPs, business leaders, and colleagues to understand business needs and support talent priorities, including critical capabilities, talent pipelines, organizational structures, and performance.
• Help drive the ongoing performance management process by coordinating key activities, supporting HRBPs and managers, monitoring progress, and helping ensure the process runs effectively and consistently.
• Use people and business data to identify talent patterns, risks, and opportunities, track outcomes, and develop practical insights for relevant stakeholders
• Prepare and share analysis on talent priorities, including:
• Talent pipelines, succession considerations, and development needs for important roles
• Performance management outcomes and trends
• Workforce and demographic patterns that affect future capability and organizational effectiveness
• Support the design, improvement, and delivery of talent practices and tools, helping translate broad requirements into clear, practical processes.
• Facilitate talent and performance discussions with HRBPs and business leaders, bringing relevant data and structure to support fair, evidence-based decisions.
• Help develop practical guidance, tools, and ways of working that support more consistent talent processes and reduce unnecessary complexity.

What You'll Need to Succeed

• 5+ years of experience in strategic or management consulting and/or relevant experience in talent management, organizational performance, or people operations within a multinational organization.
• Undergraduate degree from a top university expected, advanced degrees welcome
• Strong project management experience with proven ability to plan, prioritize, track progress, and deliver results on time.
• Acute business acumen and understanding of how organizational structures and dynamics relate to execution
• Experience facilitating discussions and presenting insights to business stakeholders.
• Demonstrated ability to support the development, implementation, and coordination of multiple initiatives that contribute to business goals, supported by clear measures of progress and impact.
• Ability to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders
• It’s not a must, but it would be great if you have expertise in areas such as succession planning, talent reviews, performance management, talent assessment, career frameworks, organizational design, workforce planning, or people analytics.
• Excellent communication and interpersonal skills. The ability to lead critical conversations is paramount.
• Ownership mindset and ability to meet tight deadlines with a logical, methodical approach to prioritizing tasks and responsibilities.
• Utmost discretion, confidentiality, and professional ethics
• Ability to thrive in a multicultural environment, display humility and flexibility.
• Excellent judgement, self-motivated, curious, and trustworthy
• Strong interest in and practical capability with AI, combined with curiosity, a continuous learning mindset, and a drive to improve how work is done through thoughtful experimentation and innovation.
• Flexibility and a sense of humor are a must

Job Data by YubHub.

You will partner across Product, IT, Supply, Commercial, People, Legal, Customer Service, and Finance , engaging at all levels to understand business processes and design controls that ensure compliance and sound risk management.

Key areas of responsibility include:

• Supporting the Risk & Control Leadership Team in maintaining a robust Enterprise Risk Management framework
• Maintaining and continuously maturing Agoda's internal control environment and full SOX compliance
• Contributing to a pragmatic control assessment, testing, and reporting framework
• Analyzing and/or designing IT and business process controls to identify risks, control weaknesses, and gaps
• Guiding business partners in designing and implementing controls that strengthen the control environment and mitigate risk

The ideal candidate brings strong financial and business acumen, a solid grounding in internal control principles, and hands-on experience assessing risks and controls across end-to-end business processes. They are tech-savvy, with a practical understanding of how complex systems, data flows, and automation underpin business operations in a technology company.

Requirements:

• Bachelor's degree, preferably in Accounting or Finance; CPA, CIA, or CISA certification preferred
• 6+ years’ experience in external audit, internal audit, internal controls, or SOX compliance with a public accounting firm or publicly listed company
• Strong understanding of the COSO internal control framework, SOX requirements, and ICFR principles
• Demonstrated financial and business acumen, with the adaptability to learn new processes
• Able to work independently and collaboratively, with strong communication skills

Job Data by YubHub.

You will collaborate across departments to develop and execute defense strategies, leveraging data, market intelligence, and innovative tactics to stay ahead in a dynamic and fast-evolving industry.

Key responsibilities include:

• Leading cross-functional initiatives to maximize business performance and strengthen the competitive position of the hotel supply organization.
• Defining and tracking key performance indicators (KPIs) to measure the impact of strategic initiatives and ensure accountability.
• Driving the end-to-end delivery of strategic projects, ensuring alignment with business goals, timely execution, and continuous improvement.
• Developing, implementing, and improving new operational tools to gather internal and external insights.
• Transforming insights gathered into actionable initiatives and improving existing partner programs to meet the needs of partners.
• Working with senior stakeholders across multiple departments to drive projects and goals to completion.

Requirements:

• 5-10 years of experience in operations, strategy, or project management; experience leading cross-functional initiatives is a plus.
• Very strong analytical and problem-solving skills.
• Strong communication and stakeholder management skills with fluency in English.
• Proven track record in project delivery and management.
• Comfortable utilizing AI to improve work efficiency, quality, and output.
• Experience in Internet, e-commerce, technology, or travel industry is a plus.
• Experience in Management Consulting is a plus.
• Bachelor's or equivalent degree required; MBA is a plus.
• Team player with great collaboration skills.
• Energetic and driven with a professional get-it-done attitude.
• Creative and innovative; adapts well to and is energized by change.
• Working knowledge and fluency with SQL is a plus.

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

The Data department, based in Singapore, oversees all of Agoda's data-related requirements. Our ultimate goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology.

As a Lead/Principal Data Scientist, you will:

• Identify and solve high-leverage problems across Agoda.
• Translate ambiguous problems into measurable objectives and technical solutions.
• Lead the design and deployment of ML, AI, and analytical solutions.
• Own solutions from problem definition and experimentation through production deployment, measurement, and iteration.
• Partner with cross-functional leaders to shape strategy and roadmaps.
• Provide technical leadership and mentorship across the data-science community.

Requirements:

• Extensive hands-on experience in data science, machine learning, and statistics.
• Experience delivering production models with measurable customer or business impact.
• Strong Python and SQL skills; experience with large-scale data and ML platforms.
• Ability to influence senior stakeholders and communicate clearly across technical and non-technical audiences.

Nice to Have:

• Experience in online travel, e-commerce, search, ranking, recommendations, pricing, or personalization.
• Experience with production LLM or generative-AI systems.
• Advanced degree in Computer Science, Statistics, Operations Research, Mathematics, or a related field.

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

The Design team is a diverse group of product designers and researchers that help to build Agoda’s products from our home office in Bangkok. There is always an opportunity for growth here. Focus on your craft to improve or expand your skill set, or step into a managerial role and flex your talents by driving team projects.

As a Product Designer, you’ll play a key role in moving existing experiences onto our new platform while ensuring we maintain a consistent, high-quality customer experience. You'll need to balance customer needs, platform capabilities, and business priorities while paying close attention to the details that make an experience work well at scale.

Experience Requirements & Role Expectations:

• 5 years of full-time experience as a Product Designer for digital or web-based products; in-house experience highly preferred.
• Strong attention to detail and a solid understanding of UX and UI fundamentals, with the ability to spot inconsistencies and gaps across different platforms and experiences.
• Experience working with complex products, systems, or platform-level experiences, and the ability to understand feature parity across different implementations.
• Strong design judgment and product thinking , able to make clear calls on what should be migrated, adapted, simplified, or redesigned rather than treating migration as a one-to-one copy.
• Comfortable navigating ambiguity and working across multiple teams and stakeholders to align on migration decisions.
• Ability to balance consistency and scalability with the needs of different products, platforms, and customer contexts.
• Clear communication skills to explain design decisions, trade-offs, and rationale.
• A strong portfolio of work that demonstrates your design thinking, process, and solutions showcasing beautiful, user-centered web and mobile product design.

What you can expect day to day:

• Collaborate with Product Managers, Engineers, Designers and other partners to align on scope, requirements, priorities, and delivery timelines.
• Design end-to-end product experiences, from early exploration to high-fidelity designs.
• Test ideas, prototypes, and hypotheses with users to gather actionable feedback and iterate on solutions.
• Present and share your work with peers and stakeholders, both asynchronously and in person.
• Continuously improve your craft through feedback, iteration, and learning.

Job Data by YubHub.

Responsibilities:

• Monitor the quality of translated content across all customer-facing channels
• Collaborate with internal teams and vendors to meet deadlines and quality expectations
• Maintain localization assets such as style guides, glossaries, and translation memories
• Support urgent translation requests as needed
• Conduct product reviews for inconsistencies and localization issues
• Lead arbitration reviews when required and escalate recurring issues to managers
• Evaluate, onboard, and manage translation vendors and freelancers
• Improve AI prompt engineering to generate better translation output for the Korean markets
• Support research and content experimentation to improve content performance and user engagement
• Participate in training initiatives related to specific ownership areas
• Provide cultural and linguistic guidance for the Korean markets
• Promote localization best practices by participating in translation quality audits and benchmarking activities.

Requirements:

• Native-level fluency in Korean, with exceptional writing, editing, and proofreading skills
• Bachelor’s degree or higher in Linguistics, Translation, Korean Language, Literature, or a related field
• Proven experience in translation and localization, ideally in a professional setting
• Strong proficiency in English, with the ability to accurately understand source content and adapt it naturally for Korean-speaking audiences
• Excellent internet research skills and highly organized and detail-oriented with strong time management skills
• Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint
• Experience in the travel, hospitality, or e-commerce industry is an advantage

Job Data by YubHub.

The Opportunity: You will lead mission-critical projects, working alongside senior leaders in product, supply, marketing, and finance to deliver on our most important business objectives. Your expertise in market and data analysis will inform executive decision-making and unlock new avenues for growth.

Key Responsibilities:

• Strategic Planning: Design and implement long-term strategies that drive sustainable business growth and competitive advantage.
• Performance Management: Define and track key performance indicators (KPIs) to measure the impact of strategic initiatives and ensure accountability.
• Program Execution: Lead the end-to-end delivery of strategic programs, ensuring alignment with business goals, timely execution, and continuous improvement.
• Stakeholder Engagement: Build trusted relationships with senior stakeholders, facilitating clear communication and cross-functional collaboration to advance shared objectives.
• Market & Competitive Analysis: Conduct rigorous market research and competitor benchmarking to identify emerging trends and inform strategic priorities.
• Data-Driven Insights: Leverage advanced analytics to evaluate business performance and guide data-driven decision-making.

What We’re Looking For:

• Education: Bachelor’s degree in Business, Economics, Finance, or a related field; MBA or equivalent advanced degree strongly preferred.
• Experience: Experience in strategy, management consulting, or a related discipline, with a proven record of leading complex, high-impact initiatives.
• Analytical Acumen: Exceptional quantitative and analytical skills, with the ability to distill complex data into actionable insights.
• Leadership: Demonstrated ability to lead cross-functional teams and drive projects to successful outcomes in a fast-paced environment.
• Communication: Outstanding verbal and written communication skills, with the ability to influence and engage senior stakeholders.
• Problem-Solving: Strong strategic and creative problem-solving capabilities, with a track record of addressing complex business challenges.
• Project Management: Advanced project management skills, including the ability to manage multiple priorities and deliver results under tight deadlines.
• Stakeholder Management: Experience building and maintaining relationships with key internal and external stakeholders.
• Technical Proficiency: Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) and financial modeling.

Job Data by YubHub.

The successful candidate will work closely with regional sales and business development teams to ensure events align with business priorities, support business objectives, and contribute directly to revenue goals. They will be responsible for end-to-end event management, including translating commercial priorities into event strategies with clear business cases, developing annual roadmaps aligned to growth objectives, defining success metrics, and creating scalable playbooks and operating models.

Key responsibilities include:

• Event Strategy & Business Integration: Developing event strategies, annual roadmaps, and success metrics.
• Cross-Functional Leadership: Partnering with various teams, aligning stakeholders, and driving structured working sessions.
• Program & Project Governance: Leading large initiatives, building project plans, and establishing governance cadence.
• Performance Measurement & Optimization: Building measurement frameworks, identifying performance levers, and introducing test-and-learn approaches.

Requirements include 8-12 years of experience in areas such as events, field or B2B marketing, management consulting, strategy or business transformation teams, PMO or complex program leadership roles, or business operations in high-growth environments. The ideal candidate demonstrates structured problem-solving, stakeholder mastery, execution excellence, and business orientation.

Benefits information is not provided in the job posting.

Job Data by YubHub.

The role involves leading a team of Team Managers who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. The goal is to create a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution.

Key responsibilities include:

• Mentoring and managing specialized Team Managers for both IM and DRPA
• Serving as the senior leader for Agoda's response to complex incidents
• Overseeing the handling of high-risk regulatory investigations and data privacy matters
• Serving as the primary point of contact and bridge between internal stakeholders and external authorities
• Driving a culture of continuous improvement and proactive prevention
• Championing a high-performance, high-accountability culture within the team
• Owning and evolving team performance dashboards
• Preparing and presenting strategic performance reviews
• Being the point of escalation for operational challenges
• Embracing and driving Agoda's 'experiment and measure' culture

The ideal candidate will have significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment. They will possess exceptional leadership and people development skills, advanced analytical and investigative mindset, and confidence and communication skills to interact with directors and VPs.

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

The Performance Marketing Team of Agoda is a world leader in online marketing. We are highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of our customers.

In this role, you'll get to:

• Own and manage marketing spend with large Meta Search Engine (MSE) partners
• Independently manage your accounts
• Drive strategic steering across channels by aligning MSE activity with Agoda’s broader marketing, commercial, and customer acquisition objectives.
• Manage the commercial relationship with MSE partners, including commercial terms, bidding and pricing strategies, and technical implementation
• Decide in coordination with the Bidding and Pricing teams strategies that deliver expected ROIs and revenue growth
• Track detailed performance/KPIs and deliver regular data-driven actionable insights to improve results
• Succinctly communicate the results, ideas, and business statistics with different stakeholders
• Ensure the advertiser implements the right Agoda APIs and related technological innovations
• Be immersed and intimately familiar with the entire booking funnel including the user experience and conversion drivers between the advertiser and Agoda
• Build long term relationships with advertisers that foster new opportunities and continuous growth in return from advertising dollars

What you’ll need to succeed:

• Bachelor Degree in Computer Science/Statistics/Math or Engineering or Economics and Finance
• Business development and/or account management track record with experience in online marketing
• Fluent in English with strong communication skills (both written and verbal)
• Self-motivated person with “Get it done!” attitude
• Passionately analytical with strong ability to think logically and excellent problem-solving skills
• Proficient in business intelligence tools and data warehouse i.e. SQL, Tableau and MS Excel
• Ability to effectively communicate, influence and persuade with different levels of stakeholders (including Senior Management) with proven strong commercial acumen
• Ability to represent Agoda with experience in interacting with external senior level executives
• Strong analytical and statistical analysis skills to extract insights and recommendations

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

The Global Mobility (GM) team enables Agoda to bring talent to the right place at the right time, from pre-hire assessment and relocation to visa coordination, business travel, and post-arrival support. As our hiring volume and the complexity of cross-border moves continue to grow, we are looking for a People Global Mobility Analyst to join the team on a 6-month fixed-term contract.

In this role, you will be a key contributor to our day-to-day mobility operations, helping us deliver timely, accurate, and welcoming experiences for relocating employees and their families. You will support the CEG department initially and may rotate across other departments based on business needs.

Responsibilities:

• Co-own day-to-day Global Mobility operations for the assigned departments, in line with KPIs, SLAs, and OKRs.
• Support the end-to-end mobility process for expat and relocating hires: document collection and review, visa folder set-up, employee follow-ups, relocation logistics (flights, accommodation, airport transfers), pre-arrival communications, and tracker updates.
• Support visa requests, including coordination with immigration teams and external vendors to meet timelines.
• Respond to employee, Talent Acquisition, and hiring manager queries, escalating complex cases to the appropriate team members.
• Support schooling and education-related matters for relocating employees and their families, including school information, partner school coordination, and employee enquiries.
• Support audits, compliance tracking, and documentation, including data accuracy checks in Workday and trackers, and audit reporting.
• Prepare reports and perform ad hoc analysis on case volumes, SLAs, and workload trends to support decision-making.
• Contribute to Global Mobility projects, including process improvement, automation of manual tasks, and the ongoing rollout and optimization of GMOB set up.
• Create and maintain guidelines, templates, playbooks, and knowledge articles to keep processes clear and consistent.
• Assist with vendor coordination, including PO number requests and invoice validation.
• Work with partner teams (Talent Acquisition, HR Operations, Immigration, Onboarding, Payroll, Tax, Finance) to resolve issues quickly and improve service delivery.

Requirements:

• Bachelor's degree in Human Resources, Business, or a related field. Fresh graduates and early-career professionals are welcome.
• Strong organizational skills, time management, and attention to detail, with the ability to prioritize and manage competing demands in a high-volume environment.
• Excellent verbal and written communication skills in English.
• Ability to communicate and build relationships with stakeholders and multicultural teams.
• Analytical mindset with working knowledge of Excel or similar tools for tracking, reporting, and basic analysis.
• Ability to shift priorities and move fast based on business needs.
• Service-oriented mindset, high integrity, and the ability to maintain confidentiality when handling personal and sensitive employee data.
• Ability to work independently and as part of a team, with a proactive, can-do attitude.
• Available to commit to a 6-month fixed-term contract.

Nice to Have:

• Experience in HR operations, onboarding, global mobility, immigration, or relocation.
• Familiarity with Workday, Greenhouse, Zendesk, or similar HR and case-management tools.
• Experience with process improvement, documentation, or audit and compliance support.
• Passion for People and for ensuring that relocating employees and their families have a smooth start at Agoda.

Job Data by YubHub.

As part of Booking Holdings, a new consolidated B2B division brings together the B2B businesses of Booking.com, Priceline, and Agoda into a unified global platform serving airlines, travel management companies, online travel agencies, financial institutions, and other strategic partners.

This role is eligible for our hybrid work model: Two days in-office in our Orlando, Florida office.

We are seeking a highly organized and strategic professional to deliver high-impact support to our leaders. This role combines business partnership and operational excellence,ensuring seamless administrative support, streamlined calendar and travel coordination, and efficient expense, vendor, and budget management.

In this Role, You’ll Get To

• Provide seamless administrative backing to senior executives, proactively managing complex calendars, resolving scheduling conflicts, and prioritizing competing requests.
• Maintain executive to-do lists, tracking reminders, deadlines, and action items. Keep leaders briefed on time-sensitive matters while screening, prioritizing, and relaying critical messages.
• Draft professional correspondence and written materials on behalf of executives, and assist with the preparation of key presentations.
• Assist with personal tasks, errands, and special projects as requested by executives to optimize their daily efficiency.
• Organize ad-hoc and recurring meetings with management, team members, and cross-functional stakeholders. Handle sensitive information with absolute discretion and confidentiality.
• Prepare and distribute meeting agendas, pre-reads, minutes, and follow-up materials to keep teams aligned.
• Coordinate the execution, assembly, routing, and tracking of formal corporate materials, including securities filings, ensuring strict adherence to delegation of authority and signatory policies.
• Book comprehensive, end-to-end travel arrangements (including itineraries and visas) and process accurate expense claims and reports in full compliance with company policy.

What You’ll Need to Succeed

• Minimum 7 years’ proven experience in a similar role supporting senior executives
• Previous experience in event / team meeting planning.
• Strong stakeholder management, communication, organizational, and proactive problem-solving skills.
• Ability to thrive in a dynamic environment, with attention to detail, adaptability and collaboration with colleagues.
• Proficiency in common administrative and productivity tools, including MS Office and calendar management tools.
• Ability to handle sensitive information with discretion.
• Ability to work across multiple time zones and to collaborate with numerous Booking Holdings subsidiaries and systems.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

The Opportunity:

The role offers an opportunity to lead strategic projects end-to-end, from ideation, obtaining senior stakeholders' buy-in, implementation, and measuring impact. The successful candidate will work with stakeholders across departments (Tech, Marketing, Supply, Legal, Finance, etc.), including presenting to senior stakeholders, in order to solve and drive complex projects that will provide step changes to our third-party accommodation supply business.

Responsibilities:

• Ideate new initiatives and drive the implementation end-to-end to grow the Travel Distribution business
• Build business cases to evaluate new commercial initiatives or new product features requests through collecting requirements from account management teams and partners
• Conduct revenue optimization initiatives through distribution and pricing experiments, content improvements
• Enable and support account management teams with tools, documentation, and efficient processes
• Participate in commercial terms and incentives optimization, including rolling out new commercial and API connectivity features to partners
• Manage credit risk
• Maintain and set up control frameworks and SLAs agreed with major stakeholders
• Manage stakeholders across departments such as Product, Tech, Finance, Legal, etc.

Requirements:

• 7+ years of experience demonstrated ability to lead cross-functional strategy or program initiatives end-to-end and deliver measurable outcomes; backgrounds may include consulting, corporate strategy, business operations, business analytics, product/program management, or equivalent experience
• Strong numerical and analytical skills, with hands-on knowledge of data pulling and processing tools
• Strong critical thinking, strategic thinking, and problem-solving skills
• Fluent in English with strong stakeholder management skills
• Ability to own the initiative end-to-end from idea creation, to testing and execution, including managing various stakeholders to get buy-ins
• Independent and self-driven
• Able to move fast and adapt well with changes

Good to have:

• Experience with SQL and Tableau
• Experience and understanding of the online travel industry, B2B travel APIs experience, and/or connectivity skills
• Experience in go-to-market initiatives implementation

Job Data by YubHub.

Travel Distribution is a team of creative entrepreneurs that develop and scale travel API solutions for Agoda's and other Booking Holdings strategic partners. The team acquires, manages relationships, and optimizes the performance of accommodation API partners.

The Opportunity: The role offers an opportunity to lead strategic projects end-to-end, from ideation, obtaining senior stakeholders' buy-in, implementation, and measuring impact. The successful candidate will work with stakeholders across departments to solve and drive complex projects that will provide step changes to our third-party accommodation supply business.

Responsibilities:

• Ideate new initiatives and drive the implementation end-to-end to grow the Travel Distribution business
• Build business cases to evaluate new commercial initiatives or new product features requests
• Revenue optimization initiatives through distribution and pricing experiments, content improvements
• Enable and support account management teams with tools, documentation, and efficient processes
• Participate in commercial terms and incentives optimization
• Credit risk management
• Maintain and set up control frameworks and SLAs agreed with major stakeholders
• Manage stakeholders across departments

Requirements:

• 7+ years of experience demonstrated ability to lead cross-functional strategy or program initiatives end-to-end and deliver measurable outcomes
• Strong numerical and analytical skills, with hands-on knowledge of data pulling and processing tools
• Strong critical thinking, strategic thinking, and problem-solving skills
• Fluent in English with strong stakeholder management skills
• Ability to own the initiative end-to-end from idea creation, to testing and execution
• Independent and self-driven
• Able to move fast and adapt well with changes

Good to have:

• Experience with SQL and Tableau
• Experience and understanding of the online travel industry, B2B travel APIs experience, and/or connectivity skills
• Experience in go-to-market initiatives implementation

Job Data by YubHub.

The successful candidate will work closely with regional sales and business development teams to ensure events align with business priorities, support business objectives, and contribute directly to revenue goals. They will be responsible for end-to-end event management, including translating commercial priorities into event strategies with clear business cases, developing annual roadmaps aligned to growth objectives, defining success metrics, and creating scalable playbooks and operating models.

Key responsibilities include:

• Event Strategy & Business Integration: Translate commercial priorities into event strategies, develop annual roadmaps, define success metrics, and create scalable playbooks.
• Cross-Functional Leadership: Partner with Business Development, Sales, Supply, PR, Content, Branding, and Senior Leadership, align diverse stakeholders, drive structured working sessions, and influence without direct authority.
• Program & Project Governance: Lead large, multi-workstream initiatives, build detailed project plans, establish governance cadence, and ensure disciplined execution.
• Performance Measurement & Optimization: Build measurement frameworks, identify key performance levers, develop dashboards, and introduce test-and-learn approaches.

Requirements include 8-12 years of experience in areas such as events, field, or B2B marketing, management consulting, strategy or business transformation teams, PMO or complex program leadership roles, or business operations in high-growth environments. The ideal candidate demonstrates structured problem-solving, stakeholder mastery, execution excellence, and business orientation.

Benefits and perks are available, and the company offers relocation assistance.

Job Data by YubHub.

The Travel Distribution team is responsible for developing and scaling travel API solutions for Agoda's and other Booking Holdings strategic partners. The team acquires, manages relationships, and optimizes the performance of accommodation API partners.

Key responsibilities include:

• Ideating new initiatives and driving implementation end-to-end to grow the Travel Distribution business
• Building business cases to evaluate new commercial initiatives or new product features requests
• Revenue optimization initiatives through distribution and pricing experiments, content improvements
• Enabling and supporting account management teams with tools, documentation, and efficient processes
• Partaking in commercial terms and incentives optimization
• Credit risk management
• Maintaining and setting up control frameworks and SLAs agreed with major stakeholders
• Managing stakeholders across departments such as Product, Tech, Finance, Legal, etc.

The ideal candidate will have 7+ years of experience in leading cross-functional strategy or program initiatives end-to-end and delivering measurable outcomes. They should possess strong numerical and analytical skills, with hands-on knowledge of data pulling and processing tools, and fluent English with strong stakeholder management skills.

Good to have skills include experience with SQL and Tableau, online travel industry experience, B2B travel APIs experience, and go-to-market initiatives implementation.

Job Data by YubHub.

You will partner across Product, IT, Supply, Commercial, People, Legal, Customer Service, and Finance , engaging at all levels to understand business processes and design technology controls that ensure compliance and sound risk management.

Key areas of responsibility include:

• Supporting the Risk & Control Leadership Team in maintaining a robust Enterprise Risk Management framework that enables growth and agility.
• Maintaining and continuously maturing Agoda's internal control environment and full SOX compliance.
• Contributing to a pragmatic control assessment, testing, and reporting framework with adequate coverage across Agoda's operations.
• Analyzing and/or designing IT and business process controls to identify risks, control weaknesses, and gaps.
• Guiding business partners in designing and implementing controls that strengthen the control environment and mitigate risk.
• Supporting ITGC/ITAC testing and documentation.
• Creating and maintaining comprehensive documentation.
• Acting as the subject matter expert and go-to resource on technology risk.
• Driving timely remediation of identified control deficiencies.
• Partnering with internal and external stakeholders to build relationships and coordinate assurance activities.

Requirements:

• Bachelor's degree in Accounting, Management Information Systems, Computer Science, Computer Engineering, or related field.
• 6+ years' experience as an IT Auditor with a public accounting firm or public company.
• Strong understanding of internal control frameworks (SOX, NIST, CMMC, SOC, ITIL, COBIT, PCI, COSO).
• Demonstrated ITGC proficiency.
• IT SOX management experience highly preferred.
• Excellent communication and relationship-building skills.

Nice to have:

• Certified Internal Auditor (CIA), Certified Information System Auditor (CISA), CISSP, or similar designation.
• High level of integrity.
• Curious, creative, and innovative mindset.
• Flexibility to adapt to an ever-evolving and dynamic work environment.

Job Data by YubHub.

Responsibilities:

• Be the first point of contact for People-related inquiries and requests across multiple channels (email, chat, Zendesk, self-service, automations).
• Gain hands-on exposure across People/HR domains (e.g., HRIS data, onboarding, benefits, time & attendance, mobility, policies, general inquiries).
• Contribute to a service culture that balances speed, accuracy, and empathy to improve the day-to-day experience of Agodans.

In This Role, You’ll Get To:

• Provide clear, timely Tier 1 resolutions; triage and escalate to Tier 2 when appropriate.
• Manage the Help Desk queue to meet service standards for responsiveness, accuracy, and quality.
• Identify, diagnose, categorize, and document requests/incidents; resolve known issues using SOPs and knowledge articles.
• Execute routine transactions reliably (e.g., data updates, verifications, information requests) with strong data integrity and confidentiality.
• Maintain and improve team knowledge base content to drive self-service and first-reply resolution.
• Spot patterns and trends in tickets; partner with subject matter experts to recommend process, policy, or tooling improvements.
• Communicate with empathy and professionalism, ensuring a positive employee experience in every interaction.

What You’ll Need to Succeed:

• Employee experience mindset: service-oriented, empathetic, and consistent in balancing speed, accuracy, and integrity.
• Ownership and initiative: self-starter who follows through, closes loops, and raises improvement ideas with evidence.
• Communication: clear, concise English (written and verbal); explains policies in a friendly, practical way.
• Quality and detail: high accuracy in data entry, categorization, case notes, and knowledge updates.
• Collaboration: team-first approach; keeps stakeholders informed and shares learnings.
• Problem solving and analysis:
• Pattern recognition: connect recurring themes across tickets, data, and workflows.
• Perceptive judgment: ask clarifying questions, identify root causes, and distinguish policy, process, and system issues.
• Structured thinking: break problems into steps, apply SOPs, and document outcomes for reuse.

It’s Great If You Have:

• Minimum of 1 year experience handling inquiries or requests in a fast-paced environment; familiarity with SOPs.
• Bachelor's degree in human resources, Business Administration, or related field.
• Fluency in English, and Thai.
• Experience in a similar position is an advantage.
• Any experience / comfortable using HRIS/ticketing tools.

Job Data by YubHub.

Today, we are part of Booking Holdings, with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

The Data department oversees all of Agoda’s data-related requirements. Our ultimate goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology.

We are looking for ambitious and agile data scientists that would like to seize the opportunity to work on some of the most challenging productive machine learning and big data platforms worldwide, processing some 600B events every day and making some 5B predictions.

As part of the Data Science and Machine Learning (AI/ML) team you will be exposed to real-world challenges such as: dynamic pricing, predicting customer intents in real time, ranking search results to maximize lifetime value, classifying and deep learning content and personalization signals from unstructured data such as images and text, making personalized recommendations, innovating algorithm-supported promotions and products for supply partners, discovering insights from big data, and innovating the user experience.

In This Role, You’ll Get to

• Design, code, experiment and implement models and algorithms to maximize customer experience, supply side value, business outcomes, and infrastructure readiness.
• Mine a big data of hundreds of millions of customers and more than 600M daily user generated events, supplier and pricing data, and discover actionable insights to drive improvements and innovation.
• Work with developers and a variety of business owners to deliver daily results with the best quality.
• Research discover and harness new ideas that can make a difference.

What You’ll Need to Succeed

• 4+ years hands-on data science experience.
• Excellent understanding of AI/ML/DL and Statistics, as well as coding proficiency using related open source libraries and frameworks.
• Significant proficiency in SQL and languages like Python, PySpark and/or Scala.
• Can lead, work independently as well as play a key role in a team.
• Good communication and interpersonal skills for working in a multicultural work environment.

It’s Great if You Have

• PhD or MSc in Computer Science / Operations Research / Statistics or other quantitative fields.
• Experience in NLP, image processing and/or recommendation systems.
• Hands on experience in data engineering, working with big data framework like Spark/Hadoop.
• Experience in data science for e-commerce and/or OTA.

Job Data by YubHub.

You will lead a team of TA Partners and Associate TA Partners while collaborating closely with key stakeholders, including Tech Department Leadership and Management, HR Business Partners, and Talent Analytics teams.

Your main objectives will be to:

• Lead the team to hire to target and remain fully staffed by optimising sourcing strategy, recruitment funnel, and team structure
• Own and manage a high-volume, evergreen hiring engine, delivering 100+ quality hires per year in a fast-paced environment
• Drive improvements to hire quality through data-driven experimentation
• Ensure operational excellence across every stage of the recruitment process
• Leverage recruitment data and reporting to partner effectively with your team and the broader business
• Reduce cost per hire while maintaining quality standards
• Ensure Hiring Managers supported by your team develop strong interviewing skills
• Develop strategies to build talent pipelines, adapting the bar appropriately to evolving hiring needs
• Manage, coach, and grow a team of strong recruiters
• Act as a hands-on leader, comfortable diving into the details of sourcing, screening, or data when needed
• Explore and adopt AI-powered tools to improve recruiter productivity, candidate experience, and overall delivery
• Lead projects that transform the recruitment function

To succeed in this role, you will need:

• 8+ years of experience in recruitment, with a minimum of 2+ years in team management within a fast-paced, dynamic global environment
• Proven experience managing high-volume, high-quality evergreen hiring programs
• Strong ability to leverage data to drive decisions and optimise outcomes
• Leadership skills to rally recruiters around ambitious targets
• A strategic mindset with a strong focus on measurable impact, paired with a hands-on approach to execution
• Continuous improvement mindset with high ownership
• Ability to work effectively across multiple senior stakeholders

Relocation support will be provided for this Bangkok-based role.

Job Data by YubHub.

The Performance Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels.

In this Role, you’ll get to:

• Experiment with text ads, bidding, and campaign structures on Google, Bing, Baidu, Naver, and other search engines. Adapt to new product features and roll out changes from successful tests.
• Test, analyze, and optimize campaigns on Facebook, Twitter, Instagram, and others.
• Analyze the vast amounts of data generated by experiments, develop models we can use for optimization, and build dashboards for account managers.

What you’ll Need to Succeed:

• Bachelor’s Degree or higher from top university in a quantitative subject (computer science, mathematics, engineering, statistics or science)
• Ability to communicate fluently in English
• Good numerical reasoning skills
• Proficiency in Excel
• Intellectual curiosity

It’s Great if you Have:

• Exposure to one or more data analysis packages or databases, e.g., SAS, R, SPSS, Python, VBA, SQL
• Experience in digital marketing
• Academic research experience

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Key responsibilities include:

• Translating commercial priorities into event strategies with clear business cases
• Developing annual roadmaps aligned to growth objectives
• Defining success metrics beyond attendance
• Creating scalable playbooks and operating models
• Partnering with Business Development, Sales, Supply, PR, Content, Branding, and Senior Leadership
• Leading large, multi-workstream initiatives end-to-end
• Building measurement frameworks and post-event impact analysis

Requirements:

• 8-12 years of experience
• Structured problem-solving and analytical thinking
• Stakeholder mastery and influence skills
• Execution excellence and project management discipline
• Business orientation and understanding of P&L drivers and growth mechanics

The ideal candidate may come from events, field, or B2B marketing, management consulting, strategy or business transformation teams, PMO or complex program leadership roles, or business operations in high-growth environments.

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

This role is responsible for leading the customer service teams supporting Japanese Language as they provide support to customers across voice, email, chat, and back-office activities.

Responsibilities:

• Lead diverse teams across markets with unique requirements, regulations, and practices.
• Continually strive to exceed partners' expectations.
• Guide your team through frequent changes in technology, processes, and business priorities.
• Connect with your team through regular check-ins to understand successes and pain points, and translate those insights into actionable solutions.
• Identify and drive solutions for your regions using an agile, data-driven approach, including designing, and running experiments.
• Collaborate with a variety of functions such as WFM, Content, Finance, Operational Excellence, Customer experience, L&D, Analytics, and Talent Management.
• Present results and propose solutions to Senior Leaders and stakeholders.
• Understands the key drivers of customer satisfaction & dissatisfaction and works with customer service leaders to address customer dissatisfaction and implement self-healing processes where possible.
• Regularly review customer feedback and QA insights to help educate teams about Agoda products and services as well as identify customer handling improvement opportunities.

Requirements:

• Must be excellent verbal and written communication skills in English and Japanese.
• A minimum of 10 years of work experience, with at least 3 years in a senior role managing operational responsibilities (contact center, vendor management at scale, etc.).
• Excellent problem-solving capabilities, with a knack for identifying improvement opportunities on customer experience and efficiency using a data-driven approach.
• The ability to successfully lead or support multiple initiatives concurrently.
• A proven track record of leading change.
• Persuasive skills to convince senior leaders.
• A fast-paced approach to problem-solving and decision-making.
• The ability to foster a culture of personal development through coaching and partnership with L&D, engagement, and continuous improvement.
• Excellent personal and interpersonal skills to lead and engage with the team and partner effectively with other departments.
• E-commerce or travel industry experience is a plus.

Good to Have:

• Project management certifications (PMP, Six Sigma, COPC or equivalent), travel industry experience and Online Travel knowledge.

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

The Full Stack Engineering Department builds the Agoda web and app products. We have several teams in front-end focusing on different aspects of our products including accommodations, flights, payments, marketing, post-booking services, and more. Agoda’s marketplace is the world. We build localized and optimized user experiences at scale on every major internet platform.

As a Lead Software Engineer - Full Stack, you will be a key role in our technology organization working together with individual contributors and senior leadership. Our Lead engineers are heavily involved in the hiring and mentoring process and are the go-to people who design and implement new systems and components.

In this Role, you’ll get to:

• Maintain ownership and responsibility of mission critical systems.
• Be hands on – build high volume platforms using cutting-edge technologies like React and GraphQL.
• Mentor and coach other software engineers.
• Be a major contributor to our agile and scrum practices.
• Design and lead crucial technical projects and initiatives cross teams and departments.
• Stay on the leading edge of technical know-how, industry trends and drive technical innovations.

What you’ll Need to Succeed:

• 12 years+ of experience developing web applications in client-side frameworks such as React, Angular, VueJS, etc., with a minimum of 3 year experiences as a Tech Lead.
• B.S. in Computer Science or quantitative field; M.S. preferred.
• Working experience with agile, analytics, A/B testing and/or feature flags, Continuous Delivery, Trunk-based Development.
• Excellent HTML/CSS skills – you understand not only how to build the data, but how to make it look great too.
• Excellent understanding of object-oriented JavaScript, TypeScript.
• You love new technologies and approaches and want to use the best tools available.
• Great communication and coordination skills.
• Excellent analytical thinking and problem-solving skills.
• You have a good command of the English language.

It's Great if you have:

• Knowledge in physical architecture at scale, building resilient, no single point of failures, highly available solutions.
• Knowledge in one or more of the following: NoSQL technologies (Cassandra, ScyllaDB, ElasticSearch, Redis, DynamoDB, etc), Queueing system experience (Kafka, RabbitMQ, SQS, Azure Service Bus, etc).
• Working Experience with Containers and Dockerization, also K8S is a plus.
• Knowledge and hands on experience in CI/CD solutions would be a plus.
• Strong experience in all aspects of client-side performance optimization.
• Extremely proficient in modern coding and design practices.
• Experience in multiple front-end platforms including iOS, Android, Web, and API services.
• Have worked on an app or internet company that is at scale with large numbers of users and transactions per second.
• Have experience in a data driven company with experience analyzing and working with Big Data.
• Lead teams and greenfield projects solving large system problems.
• Worked on global projects serving world markets with distributed data centers and localization of the front end and data.

Job Data by YubHub.

You will own and evolve the architecture of ACP (Agoda Compute Platform), our in-house, lightweight orchestration stack for dedicated-resource virtual machines on bare metal. You will design, build, and operate Agoda's compute and fleet tooling in Go and Python, including systems that interface with Kubernetes, OpenStack, and out-of-band hardware management APIs.

Responsibilities:

• Own and evolve the architecture of ACP
• Design, build, and operate Agoda's compute and fleet tooling
• Lead medium to large projects across Fleet, Compute Platform, and adjacent teams
• Take an active role in System Design Reviews
• Use agentic coding tools as a normal part of design, implementation, testing, and review
• Troubleshoot product and system issues at scale
• Interview and mentor engineers across the team
• Define and use clear measures for ACP reliability, operational load, and delivery quality
• Work with Software Development, Infrastructure Management, and adjacent teams to gather requirements and design scalable, resilient services
• Write technical documentation and training for the team

Requirements:

• 10+ years of software engineering with a strong hands-on background in infrastructure or compute systems
• Strong distributed systems development skills in Go; Python is advantageous
• Proven experience owning and evolving distributed systems
• Experience with virtualization and bare-metal provisioning at scale
• Practical experience using Kubernetes in production
• Comfortable using agentic coding tools in day-to-day software development
• Strong understanding of observability for distributed systems
• A track record of leading medium to large technical projects and driving architectural decisions
• Experience working across team boundaries and learning the internals of adjacent systems
• Clear written and verbal English

Job Data by YubHub.

This role combines finance process expertise, continuous improvement, task and process mining, intelligent automation, and emerging AI capabilities to improve efficiency, scalability, control, and data quality within Finance.

Key responsibilities:

• Lead end-to-end finance transformation initiatives across R2R, O2C, and P2P.
• Assess processes using process mining, task mining, value-stream mapping, and data analysis to identify inefficiencies, risks, and automation opportunities.
• Identify, prioritize, and evaluate use cases for GenAI, machine learning, OCR/IDP, RPA, workflow automation, and analytics.
• Translate Finance pain points into scalable AI-enabled solutions with Finance, Product, Data, Engineering, Technology, Risk, and Compliance teams.
• Develop business cases, transformation roadmaps, pilot plans, and benefits-tracking frameworks, and project-manage the implementations.
• Evaluate AI tools, automation platforms, and vendors based on business value, usability, data requirements, scalability, integration complexity, cost, risk, and controls.
• Lead proofs of concept and support the implementation, adoption, and scaling of successful solutions.
• Establish appropriate controls for AI-enabled processes, including human oversight, auditability, data quality, privacy, and compliance.
• Design Finance process-management standards, including process inventories, L3/L4 documentation, ownership models, SOPs, controls, and governance.
• Define process KPIs, baselines, targets, dashboards, and reporting frameworks in partnership with Data and Technology teams.

Requirements:

• Bachelor’s degree in Finance, Accounting, Business, Engineering, Information Systems, or a related discipline.
• At least 8 years of relevant experience in finance transformation, finance operations excellence, process improvement consulting, intelligent automation, or a similar role.
• Solid understanding of finance operations processes, including Order-to-Cash (OTC), Procure-to-Pay (PTP), and Record-to-Report (RTR).
• Practical knowledge of relevant technologies, including GenAI and Agentic AI, OCR/IDP, RPA, process and task mining, workflow automation, and finance analytics.
• Proven knowledge of Business Process Management, including building process inventories and L3/L4 process documentation.
• Understanding of finance controls, data quality, auditability, privacy, and risk in automated or AI-enabled processes.
• Experience partnering with cross-functional teams such as Product, Data, Engineering, Technology, Risk, or Compliance.

Benefits:

• A relocation package including visa-sponsorship.
• Medical insurance, mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit.
• Employee resource groups for every culture and background.
• Flexibility to help you work in the way that’s best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options.
• Professional growth and learning budget, including several in-person development programs for each stage of your career.

Job Data by YubHub.

Today, we are part of Booking Holdings, with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

This role is based in Bangkok, Thailand, and is open to candidates worldwide. We offer a generous relocation package to ensure a smooth transition to living and working in Bangkok.

Get to Know our Team:

The Performance Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world.

In this Role, you’ll get to:

• Experiment with text ads, bidding, and campaign structures on Google, Bing, Baidu, Naver, and other search engines. Adapt to new product features and roll out changes from successful tests.
• Test, analyze, and optimize campaigns on Facebook, Twitter, Instagram, and others.
• Analyze the vast amounts of data generated by experiments, develop models we can use for optimization, and build dashboards for account managers.

What you’ll Need to Succeed:

• 2–3 years of experience
• Bachelor’s Degree or higher from top university in a quantitative subject (computer science, mathematics, economics, engineering, statistics or science)
• Strong English communication
• Solid business acumen
• Strong statistical and analytical skills
• Proficient in Excel and hands-on with data tools (SAS, R, SPSS, Python, VBA, SQL, Tableau)
• Experience designing and analyzing A/B tests
• Works independently on daily analytics tasks and provides business recommendations

It’s Great if you Have:

• Experience in digital marketing
• Academic research experience

Job Data by YubHub.

The People Technology (HR Tech) team manages systems that power Agoda's people operations, including Workday, supporting key HR processes such as employee lifecycle management, performance reviews, and organisational data.

As Lead, People Technology Operational Excellence, you will help shape how People Technology supports employees across Agoda, owning HRIS service operations covering Tier 2+ tickets, change requests, and data access requests.

Responsibilities:

• Lead HRIS operations at Tier 2 and above process, including change requests and data access requests, with clear prioritisation, routing, escalation, and ownership through resolution.
• Lead operational reviews, track corrective actions, and measure improvement against agreed baselines and targets for efficiency, quality, and employee experience.
• Monitor service level agreements (SLAs), workload, and aging tickets; coordinate timely action to maintain service quality.
• Build dashboards and analyse ticket trends, resolution times, customer satisfaction (CSAT), and reopen rates to guide operational decisions.
• Validate ticket data and standardise metric definitions so performance reporting is accurate, consistent, and actionable.
• Create and maintain SOPs, process maps, and knowledge articles, including approval and access controls for change requests and data access requests.
• Investigate recurring issues and prioritise process improvements, self-service, and automation based on employee impact, risk, and effort.
• Coordinate change requests with HRIS specialists and project managers, including requirements, approvals, testing, support handovers, and process adoption.

Requirements:

• 8+ years of experience in HRIS or IT service operations, or HR Technology, shared services, or operational excellence, with hands-on responsibility for ticket management and process improvement.
• Hands-on experience with ticketing tools such as Jira Service Management, ServiceNow, or Zendesk, managing queues, priorities, SLAs, and escalations for support tickets, change requests, and data access requests.
• Strong data analytics skills, including Excel or Google Sheets and reporting tools, with the ability to validate data, identify root causes, and translate insights into practical improvements.
• Experience creating SOPs and process maps, standardising workflows, and helping teams adopt consistent ways of working.
• Experience defining service metrics and KPIs, establishing baselines and targets, and building dashboards that balance efficiency, quality, and customer satisfaction.
• Strong stakeholder management skills, with the ability to align technical and business teams, manage expectations, and drive action through clear written and spoken English.
• A proactive approach and strong ownership, with sound prioritisation and judgment when handling confidential employee data and access controls.

Nice to Have:

• Hands-on Workday experience, including HRIS support, business processes, reporting, or security and access management.
• SQL skills or experience with Power BI, Tableau, or Zendesk Explore.
• Practical knowledge of ITIL, Lean, Six Sigma, self-service, or workflow automation.
• Experience working across regions in an international technology company.

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

Agoda launched Flights in 2019 and is now scaling rapidly to become a leading Flights OTA across APAC. With Singapore and Malaysia identified as a key growth market, we are expanding our commercial team to capture this opportunity.

As the Leader for Flights in Singapore and Malaysia, you will play a pivotal role in shaping Agoda's market presence, driving partner strategy, and building the foundations for long-term success. This is a high-impact, highly visible role at the intersection of commercial negotiations, strategic partnerships, and cross-functional leadership.

You will operate with end-to-end ownership of the Singapore and Malaysia market: identifying and closing new partnerships, optimizing performance with existing partners, and ensuring Agoda delivers unmatched value to travelers and suppliers alike. While this is an individual contributor role, you will function as Agoda's commercial face in-market, working directly with C-level executives of our partners, supported by global teams across Product, Marketing, Finance, Legal, and more.

This is a rare opportunity to join a start-up within a global leader, with the autonomy to move fast, take bold bets, and directly shape Agoda's Flights success story.

Responsibilities

• Set the strategy: define and execute market strategies for Singapore and Malaysia, balancing growth, profitability, and long-term competitive positioning.
• Lead commercial negotiations: Own pricing, availability, and commercial terms with airline partners to maximize Agoda's competitiveness.
• Be the market voice: Act as the go-to expert on Singapore and Malaysia aviation and online travel, sharing insights with internal teams and shaping Agoda's product and growth strategy.
• Deliver partner success: Build deep, trusted executive-level relationships with suppliers, driving joint initiatives that enhance distribution, revenue, and customer experience.
• Drive execution excellence: Ensure partners' day-to-day needs are met by collaborating with Agoda's regional supply teams, operations, and product specialists.
• Analyze and optimize: Use data and insights to drive decision-making, identify opportunities, test solutions, and iterate quickly.
• Innovate at scale: Conceptualize and launch new commercial models, distribution initiatives, and customer-facing features that unlock growth.

Requirements

• 5+ years of experience in the Flights / OTA / airline industry with strong exposure to commercial negotiations, distribution, and market strategy (experience in Singapore and Malaysia highly preferred).
• Proven track record of delivering growth through partnerships, negotiations, and strategy execution.
• Commercial acumen with the ability to balance short-term results and long-term market building.
• Strong executive presence and communication skills in English and Mandarin; able to manage complex conversations at senior levels.
• Entrepreneurial mindset with hands-on execution capabilities and comfort operating in fast-moving, ambiguous environments.
• Analytical rigor; demonstrated ability to use data to shape decisions and influence stakeholders.
• Experience developing and executing end-to-end business plans that cut across commercial, operational, legal, and marketing dimensions.

Benefits

(No benefits mentioned)

Job Data by YubHub.

This is a strategic role where you will work closely with our Partner Managers, Product Owners and the larger Marketing team to understand the partners’ needs, advise them on impactful marketing initiatives, and drive the growth of the platform.

Responsibilities:

• Marketing Strategy and Execution: Understand the partners’ business models and goals and provide expert advice on the best marketing strategies to achieve growth. Recommend initiatives to optimize campaigns and enhance platform performance for end-users.
• Data-Driven Insights: Analyze large datasets to uncover trends and opportunities, delivering actionable insights that inform marketing strategies. Regularly monitor platform performance and recommend optimizations based on data findings.
• Influencing Decision-Making: Guide and influence partners to adopt strategies and solutions that align with their goals as well as our business objectives. Serve as an advisor, simplifying complex marketing strategies for non-experts.
• Revenue Growth: Strategically focus on maximizing contribution margin and ROI while ensuring partner satisfaction and long-term engagement.
• Cross-Functional Collaboration: Work closely with internal teams, including sales, product, analytics, and operations, to ensure smooth execution and alignment of initiatives.

Requirements:

• 5 years of relevant Marketing experience
• Bachelor’s degree in Marketing, Business Administration, Economics, or a related field; MBA preferred.
• Proven marketing experience, ideally within e-commerce, travel, or SaaS environments.
• Experience in a consultative or advisory role, preferably with a consulting background.
• Strong analytical skills with the ability to dissect data and provide actionable recommendations. Basic knowledge of SQL (joins, filters, aggregates) is a must, advanced (window functions, CTEs) is a plus.
• Exceptional communication, both written – clear, powerful slides – and spoken – ability to handle conversations with stakeholders and motivate them to adopt strategic decisions.
• Exposure to sales with an understanding of how partnerships contribute to revenue growth.
• Proven track record of leading multi-stakeholder initiatives successfully.

Salary Range: The annual salary range for the NYC-metro area is $110,000-$138,000.

Benefits: We offer a competitive base salary, and roles are eligible to be considered for an annual bonus.

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity.

In this role, you will manage local global mobility, immigration, relocation, and onboarding activities in your assigned geography. You will coordinate with employees, hiring managers, internal stakeholders, and third-party vendors to ensure smooth and timely employee experience. You will also support local People Operations and compliance activities that require in-country action.

Responsibilities

• Global Mobility & Immigration cases relocating to your assigned geography
• Manage mobility cases, including visas, relocations, renewals, and cancellations.
• Ensure cases are completed accurately, on time, and in line with regulatory requirements.
• Maintain accurate records and escalate risks or delays affecting relocation or start dates.

• Vendor & Case Management
• Partner with immigration, relocation, and other third-party vendors to deliver required services.
• Coordinate stakeholders, track case progress, and follow up on outstanding actions.
• Monitor vendor service quality, resolve issues, and ensure timely support for the employees.

• New Hire Onboarding Experience
• Coordinate onboarding and Day 1 logistics for new hires and conduct new hire orientation.
• Ensure new hires have the information, access, equipment, and support needed to start successfully on site.
• Communicate with new hires before Day 1 and provide guidance on mobility and onboarding requirements.

• Local People Operations & Compliance
• Support local People Operations, statutory, regulatory, and employment-related requirements.
• Maintain compliance records and escalate potential risks or issues.

• Process Improvement & Team Collaboration
• Identify opportunities to improve processes where possible.
• Share local insights and contribute to consistent processes across the USA, EU, and Singapore.
• Support process documentation, knowledge sharing, and other People Operations activities as required.

Requirements

• 5+ years of people operations, employee engagement, or Global Mobility & immigration-related working experience
• At least 3 years of demonstrable experience coordinating multiple stakeholders and working with third-party vendors to deliver employee-facing services or operational processes.
• At least 3 years of demonstrable experience independently managing cases, processes, or employee support activities, including tracking actions, meeting deadlines, and escalating risks or issues as needed.
• Strong organizational and time-management skills, with the ability to manage multiple cases and deadlines.
• Excellent communication and interpersonal skills, with a strong service-oriented mindset.
• Ability to work effectively with international employees, local hires, hiring managers, vendors, and cross-functional teams.
• High attention to detail and the ability to manage sensitive employee information with discretion.
• Proactive problem-solving skills and the ability to follow up, escalate, and drive actions to completion.
• Ability to work independently while collaborating effectively with a manager and team based in another location.
• Professional fluency in English, both written and spoken.
• Ability to manage priorities and remain effective in a fast-paced, international environment.

Benefits

• Monthly base salary: SGD 9,000 – 10,000

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

The Opportunity:

As a key member of our Global Payroll team based in Bangkok, you will play an important role in supporting Agoda’s continued expansion across multiple entities and strengthening our global payroll accounting operations.

Reporting to the Payroll Accounting Manager, this role is responsible for executing key payroll accounting activities, including payroll funding, reconciliations, invoice processing, statutory payments, reporting, and audit support. You will contribute to maintaining strong financial controls and operational excellence while supporting a rapidly growing and dynamic global business.

This role offers an excellent opportunity to develop expertise in Payroll Accounting, gain exposure to multiple countries and payroll environments, and participate in process improvement and transformation initiatives. As you build experience and capability, you will have opportunities to expand your responsibilities and contribute to increasingly complex payroll accounting projects and activities.

Responsibilities:

• Manage end-to-end payroll accounting activities for assigned international entities.
• Process payroll funding, payroll accounting entries, GL reconciliations, vendor invoices, and statutory payments accurately and on time.
• Support monthly payroll close activities and ensure compliance with internal controls and local regulatory requirements.
• Coordinate with payroll vendors and internal stakeholders to support payroll operations and issue resolution.
• Monitor payroll accounting processes and identify exceptions, discrepancies, or control gaps for investigation and escalation.
• Perform root-cause analysis on payroll and payroll accounting issues and recommend workable solutions to improve processes and controls.
• Manage payroll-related inquiries from internal and external stakeholders and provide timely support and guidance.
• Prepare payroll-related reports, reconciliations, and supporting documentation for management review.
• Support payroll system implementations, process changes, vendor transitions, and operational projects as required.
• Maintain accurate process documentation, SOPs, and audit evidence to support governance and compliance requirements.
• Assist with internal and external audits by providing payroll accounting records, reports, and supporting documentation.
• Contribute to process improvement initiatives and identify opportunities to enhance efficiency, accuracy, and controls.
• Build effective working relationships with Payroll Operations, People, Finance, Treasury, AP, Banking, and external payroll vendors.

Requirements:

• Holds a Bachelor’s degree in accounting, finance, business, human resources, or another relevant field, or equivalent relevant professional experience.
• At least 2 years of People Operations / Payroll accounting or end-to-end Payroll experience in an international fast-paced organization.
• Basic understanding of payroll accounting processes, including payroll funding, reconciliations, invoice processing, and statutory payments.
• Effective verbal and written communication skills with the ability to collaborate across teams and external vendors. Fluency in English is a must.
• Good analytical, articulation, and problem-solving skills, with strong attention to detail.
• Proven track record in process improvement and/or automation implementations.
• Proficiency in Microsoft Excel and other Microsoft Office applications and confidence working with structured datasets.
• Experience in Workday is preferred but not a must.
• A team player who can operate effectively in a fast-paced and multicultural environment.
• Resilience to work under tight deadlines and pressure.
• High level of discretion, confidentiality, and ethics.

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

The Supply Analytics team delivers data-driven insights and decision support to optimize Agoda’s supply ecosystem. We analyze partner and marketplace dynamics, build forecasts and models, run experiments, and create scalable dashboards and data products that power strategic direction and operational execution.

As a Lead Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department and this will be an individual contributor role. You will be responsible and fully empowered to work with the partners on the ground. You will be supported by a team within the Supply department and work closely with other Team members within Agoda.

Responsibilities:

• Translate internal briefs into analytical projects
• Use and analyze data from multiple large-scale data warehouses and present statistically strong analysis to a wide range of business stakeholders
• Proactively identify opportunities for growth within supply and the wider business
• Drive new analytical initiatives and projects aimed at improving organizational efficiency and shaping Agoda supply
• Identify, support, and lead projects aimed at scaling up the way the Supply organization leverages on data, insights, and intelligence
• Automate manual operational processes and present back on time savings gained through modernization of business operations

Requirements:

• At least 2-5+ years of experience working as an Analyst with experience in analytics/data science/insights/strategy/BI
• Advanced working knowledge and hands-on experience in SQL
• Strong knowledge and hands-on experience in data visualization tools such as Tableau
• Expert domain of data analysis and data visualization tools and software such as Excel, Python (or R)
• Bachelor’s degree ideally in a business or quantitative subject
• A good understanding of statistical modelling knowledge or any machine learning technique knowledge
• Good stakeholder management experience
• Experience in conducting A/B testing experimentation
• Strong experience in finding data insights and provide business recommendation to the business
• Excellent communicator with superior written, verbal, presentation and interpersonal communication skills
• Data driven in both decision making and performance measurement
• Extreme comfort in ambiguous, fast-paced environment
• Ability to multi-task, prioritize and coordinate resources

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. Our Global Employee Relations team partners with ER Services, HR Business Partners, Legal, Compliance, and business leaders to strengthen fair, consistent, and legally sound people practices.

We are looking for an experienced Employee Relations Senior Consultant to join our Global Employee Relations team. As a senior individual contributor, you will provide expert consultation on employee relations, employment policy, workplace risk, and industrial relations.

Responsibilities

• Provide Senior ER Consultation: Serve as a trusted subject-matter expert to ER Services, HR Business Partners, and leaders, providing practical advice on complex, sensitive, novel, or precedent-setting employee relations matters.
• Interpret Policy and Legislation into a scalable approach: Translate employment legislation, regulatory developments, and company policies into clear, accessible guidance that supports consistent and legally sound decision-making across all markets that we operate.
• Strengthen ER Governance: Define and maintain minimum standards, decision frameworks, escalation criteria, playbooks, templates, and governance practices for employee relations processes and decisions.
• Provide Quality Assurance: Conduct thematic, sample-based, or targeted reviews of ER practices and selected higher-risk matters to assess consistency, documentation quality, control effectiveness, and alignment with policy.
• Advise on Complex Workforce Matters: Support HR partners and leaders on restructures, collective matters, significant employment decisions, policy exceptions, and other high-impact situations by providing options, risk assessments, and recommendations.
• Support Union and Industrial Relations: Provide subject-matter advice on union engagement, collective consultation, bargaining, and dispute resolution.
• Monitor Risk and Compliance: Identify emerging employment, workforce, regulatory, and reputational risks; support appropriate escalation; and maintain visibility of material trends, control gaps, and remediation priorities.
• Improve Policy and Process: Use case trends, employee feedback, disputes, audit findings, and external developments to recommend practical improvements to policies, processes, controls, and manager guidance.
• Build ER Capability: Develop and refine toolkits, decision trees, FAQs, training, and calibration forums that strengthen the capability of ER Services, HR partners, and managers while maintaining clear ownership of operational decisions.
• Partner Across Functions: Work closely with Legal, Compliance, People Analytics, and other stakeholders on audits, regulatory matters, dispute forums, and cross-functional improvements, while respecting the distinct accountabilities of each function.

Required Qualifications

• Minimum 8 years of experience in Employee Relations, Labor or Industrial Relations, employment policy, HR risk, or HR Business Partnering roles within large, complex, or regulated organizations.
• Demonstrated experience advising on complex, sensitive, or precedent-setting employee relations matters without relying on direct operational ownership.
• Strong working knowledge of employment legislation, employee relations, workplace dispute resolution, and industrial relations practices.
• Experience developing, interpreting, or governing employment policies, decision frameworks, controls, playbooks, or assurance processes.
• Ability to translate complex legal, regulatory, and organizational requirements into practical guidance for HR partners and leaders.
• Strong risk assessment, critical thinking, and judgment, with the ability to present clear options, implications, and recommendations.
• Strong consultation, influencing, facilitation, negotiation, and conflict-resolution skills.
• Ability to build credibility and influence senior stakeholders without direct authority in a global, matrixed environment.
• Experience using qualitative and quantitative insights to identify systemic issues and improve policy, process, or organizational capability.
• High levels of discretion, integrity, and sound judgment when handling sensitive and confidential matters.
• Degree in Human Resource Management, Law, Industrial Relations, or a related discipline,or equivalent professional experience.
• Fluency in written and spoken English.

Preferred Qualifications

• Experience working across multiple jurisdictions, cultures, or business models.
• Experience supporting union engagement, collective consultation, bargaining preparation, or industrial dispute resolution.
• Experience with ER quality assurance, audits, compliance reviews, or risk and control frameworks.
• Curiosity and the confidence to challenge established practices constructively.
• Strong ownership, attention to detail, humility, and flexibility.

Job Data by YubHub.

You will work closely with product managers, designers, data scientists, and cross-functional engineering teams to develop user-facing applications and platforms at global scale.

Responsibilities:

• Lead a team of engineers building scalable, reliable, and user-friendly web applications and product experiences.
• Drive the development of front-end and full-stack solutions across core product areas.
• Collaborate with product, design, data, and engineering teams to deliver intuitive and impactful customer or internal user experiences.
• Shape architecture across areas such as state management, SSR, micro-frontends, and API integration.
• Ensure new features are performant, maintainable, observable, and production-ready.
• Guide the team in designing interfaces and workflows that surface recommendations, automation, or intelligent product enhancements in a usable and reliable way.
• Improve application quality through engineering best practices including code reviews, testing, experimentation, and continuous delivery.
• Support integration with backend services through REST, GraphQL, WebSockets, and other service interfaces.
• Drive technical decisions around performance, reliability, monitoring, and maintainability in production.
• Mentor engineers and grow team capability in both modern web engineering and evolving product development practices.

Requirements:

• Strong experience leading teams building large-scale web applications with React, Angular, or Vue.
• Hands-on expertise in JavaScript / TypeScript and front-end development.
• Knowledge of web performance optimization, scalability, and frontend best practices.
• Experience integrating frontend applications with backend services through REST, GraphQL, or WebSockets.
• Strong technical and people leadership, with proven mentoring and coaching ability.
• Ability to collaborate effectively with product, design, and engineering stakeholders.
• Understanding of CI/CD, automated testing, and deployment for web applications.

Nice to Have:

• Exposure to full-stack development and backend technologies such as C#, Kotlin, or Scala.
• Familiarity with Agile development methodologies.
• Experience with mobile web, cross-platform frameworks, or cloud platforms.
• Knowledge of analytics, A/B testing, and SEO for large-scale web products.
• Experience building customer-facing products in high-traffic or global-scale environments.

Job Data by YubHub.

As a Lead Software Engineer (Front End) at Agoda, you will drive the technological evolution of our front-end systems. You will be responsible for architecting, implementing, and optimizing user interfaces that enhance the user experience for millions of travelers worldwide.

Responsibilities:

• Lead the design and development of highly distributed, large-scale front-end applications.
• Drive collaboration with product managers, product designers, and engineers to design, implement, and improve scalable applications and services.
• Serve as a front-end expert on large-scale projects, providing technical guidance and mentorship.
• Hands-on development of proof of concepts and evaluation of new technologies.
• Implement technical, strategic decisions in cross-functional teams.
• Leading in building a culture that optimizes applications using best practices for performance.
• Maintaining coding standards and staying up-to-date to industry and technology development.
• Part of strategic discussion relating to Agoda's future technology directions and development practices.
• Contribute to the professional development of the team.

Requirements:

• 12+ years of software development experience in building large scale web application, with a minimum of 3 years in a Tech Lead role.
• Proven experience designing, building, improving, and operating high-performance, scalable front-end systems.
• Extensive experience with client-side technologies & modern frameworks (e.g., Javascript, Typescript, React).
• Eager to work in multiple programming languages and frameworks, constantly striving to raise technical excellence.
• Experience mentoring and growing Senior and Staff engineers through thorough and convincing communication.
• Provides technical direction within and across groups by leading projects and building systems with company-wide impact.
• Strong understanding of the business and how their systems impact the bottom line; able to redirect the team based on business priorities.
• Constantly read and learn, moving Agoda forward technically, influencing other teams, and proactively improving others.

Nice to have:

• Knowledge of physical architecture at scale, building resilience and highly available solutions.
• Strong experience in all aspects of client-side performance optimization.
• Proficiency in modern coding and design practices.
• Knowledge of back-end technologies and how they integrate with front-end systems.

Benefits:

• Relocation provided

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

The Strategic Partnerships team is a group of creative entrepreneurs that develop solutions for Agoda's non-accommodation partners and promote Agoda's top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value.

In this Role, you'll get to:

• Manage and perform finance operational activities to ensure timely execution of month-end closing and daily routine tasks.
• Coordinate across various departments such as product, finance, commercial, BI etc. to support project delivery of new key initiatives.
• Develop reporting solutions and automations to streamline operational processes and optimize inter-departmental workflows.
• Identify internal control risks across operational processes and drive solution design and process improvements to mitigate control gaps.
• Provide support across various operational workstreams and be able to fill in for other team members as and when needed.

What you'll Need to Succeed:

• Growth mindset with a desire to learn about exciting new tools and technologies.
• Ability to work independently and complete tasks reliably within timelines.
• Efficiency focus and a passion for finding solutions to day-to-day problems.
• Be proactive and have the drive to follow through with requests.
• Good command of English language.
• Customer focus and can-do attitude.

It's Great if you have:

• Bachelor Degree in Business, Finance, Statistics or Economics or equivalent experience
• Proficiency in Microsoft Word, Excel, Outlook and Power Point
• Strong numerical and analytical skills
• Experience with Databases and SQL
• Fresh graduates are welcome

Job Data by YubHub.

Key Competencies:

• Business and HR Acumen: Understands HR processes and connects them to business needs.
• Continuous Improvement Mindset: Proactively identifies opportunities to simplify, standardize, and improve ways of working.
• Analytical Thinking: Uses data, evidence, and structured analysis to develop recommendations.
• Stakeholder Collaboration: Builds effective working relationships with HR, business, technology, and vendor teams.
• Requirements Management: Captures and communicates requirements accurately and clearly.
• Technology Adaptability: Comfortable learning and supporting HR systems without needing to be a technology specialist.

Key Responsibilities:

• Analyse existing HR processes, workflows, services, and procedures to identify inefficiencies and improvement opportunities.
• Document current-state and future-state processes using process maps, workflow diagrams, and standard operating procedures.
• Recommend improvements that enhance operational efficiency, service quality, compliance, and employee experience.
• Support the development and maintenance of HR process documentation, guidelines, and knowledge materials.

Business Requirements and Stakeholder Management:

• Engage with stakeholders and business users to understand their needs, challenges, and objectives.
• Gather, analyse, and document user stories, business, and functional requirements.
• Translate business needs into clear, structured requirements.
• Facilitate workshops, interviews, and requirement elicitation sessions.
• Validate requirements with relevant stakeholders and ensure alignment with business priorities.
• Manage stakeholder expectations and communicate project updates, risks, dependencies, and decisions clearly.

HR Technology Implementation Support:

• Provide basic business analysis support for HR technology initiatives, system enhancements, and process automation projects.

Reporting and Governance:

• Prepare analysis, recommendations, status updates, and project status reports.
• Track process improvement actions, project deliverables, risks, issues, and dependencies.
• Support the creation of process performance measures and service-level indicators.
• Ensure process changes are appropriately documented, communicated, and embedded.
• Contribute to continuous improvement governance, standards, and best practices.

Required Qualifications and Experience:

• Bachelor’s degree in business administration, Human Resources, Information Systems, Operations, or a related discipline.
• 2–5 years of experience in business analysis, HR operations, HR process improvement, HR transformation, or a related role.
• Practical experience working with HR processes and understanding of the employee lifecycle.
• Experience analyzing and documenting business processes, workflows, and operating procedures.
• Experience gathering requirements and working with multiple stakeholders.
• Strong analytical, problem-solving, and organisational skills.
• Ability to translate complex business needs into clear and practical requirements.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office or equivalent tools, particularly Excel, PowerPoint, and process documentation tools.

Preferred Qualifications:

• Experience working with Human Capital solutions, case management, or other HR applications.
• Familiarity with business analysis techniques such as process mapping, root-cause analysis, gap analysis, stakeholder analysis, requirements traceability, impact assessment.
• Exposure to Agile, Waterfall, or hybrid project delivery methodologies desired.
• Familiarity with tools such as Jira, Confluence, Visio, Lucidchart, Miro, or similar platforms.
• Knowledge of HR policies, controls, data privacy, and compliance considerations.
• Relevant certification in business analysis, project management, HR, Lean, or process improvement is an advantage.

Job Data by YubHub.

Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda's and other Booking Holdings brands' non-accommodation partners and promote our top and bottom-line growth.

This position offers a dynamic role where you will address payment discrepancies involving Agoda and its partners. You will be encouraged to forge positive relationships with partners, aiming to resolve financial disputes and enhance the payment process to prevent future issues.

Roles & Responsibilities:

• Investigate and resolve payment disputes between Agoda and partners
• Work closely with partners to address payment issues and find mutually agreeable solutions
• Extract insights from dispute resolutions to streamline payment processes and reduce future disputes
• Deliver consistent partner support daily by leveraging your communicative strengths and problem-resolution abilities
• Collaborate with team members across various departments, gaining exposure to multiple business perspectives

Qualifications/Experience:

• Open to candidates seeking their first professional role, especially recent graduates
• Strong attention to detail with excellent problem-solving skills
• Good organisational abilities, with the capacity to work effectively in a team setting
• Proficiency in basic Excel functionality
• Proficiency in SQL is an advantage
• Must have a fluent command of the English language

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

The Regional Customer Service Manager (Based in Yokohama) will lead the customer service teams supporting Japanese Language as they provide support to customers across voice, email, chat, and back-office activities.

Responsibilities:

• Lead diverse teams across markets with unique requirements, regulations, and practices.
• Continually strive to exceed partners' expectations.
• Guide your team through frequent changes in technology, processes, and business priorities.
• Connect with your team through regular check-ins to understand successes and pain points, and translate those insights into actionable solutions.
• Identify and drive solutions for your regions using an agile, data-driven approach, including designing, and running experiments.
• Collaborate with a variety of functions such as WFM, Content, Finance, Operational Excellence, Customer experience, L&D, Analytics, and Talent Management.
• Present results and propose solutions to Senior Leaders and stakeholders.
• Understands the key drivers of customer satisfaction & dissatisfaction and works with customer service leaders to address customer dissatisfaction and implement self-healing processes where possible.
• Regularly review customer feedback and QA insights to help educate teams about Agoda products and services as well as identify customer handling improvement opportunities.

Requirements:

• Must be excellent verbal and written communication skills in English and Japanese.
• A minimum of 10 years of work experience, with at least 3 years in a senior role managing operational responsibilities (contact center, vendor management at scale, etc.).
• Excellent problem-solving capabilities, with a knack for identifying improvement opportunities on customer experience and efficiency using a data-driven approach.
• The ability to successfully lead or support multiple initiatives concurrently.
• A proven track record of leading change.
• Persuasive skills to convince senior leaders.
• A fast-paced approach to problem-solving and decision-making.
• The ability to foster a culture of personal development through coaching and partnership with L&D, engagement, and continuous improvement.
• Excellent personal and interpersonal skills to lead and engage with the team and partner effectively with other departments.
• E-commerce or travel industry experience is a plus.

Good to Have:

• Project management certifications (PMP, Six Sigma, COPC or equivalent), travel industry experience and Online Travel knowledge.

Job Data by YubHub.

The ideal candidate will be hands-on, with solid engineering principles, and exhibit strong leadership and people development skills.

Responsibilities:

• Be hands-on with writing and reviewing code, and provide expert-level coaching and guidance to DevOps engineers.
• Maintain CI/CD best practices and automate security testing at a large scale (~1M pipelines a month).
• Maintain all central Dev-related systems for source control, CI, Service Discovery, and more.
• Bridge the gap between Development and Operations.
• Develop internal portals and tooling.
• Develop people and inspire them to achieve their potential.

Requirements:

• Hands-on experience with the whole SDLC: Requirement, Design, Code, Test, Deploy.
• Experience running engineering teams with 5+ direct reports.
• Ability to operate autonomously with strong decision-making skills.
• Experience with data-driven decision making.
• Experience managing an Agile scrum team.
• Great coding skills in a modern programming language (preferably Python/Go).
• Knowledge of Development ecosystem tooling: Git/CI/Docker/Kubernetes.

Nice to have:

• Experience with Configuration Management tools (preferably Ansible).
• Experience coding a Full Stack application (preferably with React.js and Go).
• Experience working with Container orchestration (preferably Kubernetes).
• Experience with Hashicorp tools (Consul / Vault).
• Experience with both SQL/NoSQL databases (PostgreSQL, Elastic, MSSQL).

Job Data by YubHub.

Today, we are part of Booking Holdings, with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

We are looking for a senior leader to craft Agoda's global marketing strategy and execute upon it, using a wide range of tactics and tools, from price display to machine learning algorithms. You will closely coordinate with Agoda's senior management, marketing and product teams, while managing and expanding a team of talented pricing campaign managers and analysts.

Responsibilities

• Develop and refine PPC strategy in line with overall business goals and market trends.
• Monitor channel performance and efficiency (ROI, spend, and other key KPIs).
• Regularly communicate performance, insights, and recommendations to senior leadership and cross-functional teams.
• Identify and implement process improvements to increase team efficiency and campaign effectiveness.
• Manage relationships with external partners (e.g., Google, Bing, agencies) and negotiate contracts or terms as needed.
• Mentor, train, and develop team members to build skills and support career growth.
• Foster a culture of testing and innovation, encouraging the team to explore new channels, tools, and bidding strategies.
• Analyze and explore data to seed projects, understand test performance, and execute on key team goals that require complex implementation or analysis.

Requirements

• Strong analytical skills and a passion for working with data to drive business decisions.
• Advanced proficiency in SQL.
• Experience in the online travel or e-commerce industry is a plus.
• Proven ability to collaborate effectively across teams and cultures.
• People management experience, including hiring, coaching, and developing team members.
• Experience managing budgets and delivering results against financial targets.
• A proactive, entrepreneurial mindset with a strong sense of ownership and a get-things-done attitude.
• Exposure to product development, technology, or working with IT teams is an advantage.

Job Data by YubHub.

The core functions of the team include:

• Ideating new initiatives and driving the implementation end-to-end to grow the Travel Distribution business
• Building business cases to evaluate new commercial initiatives or new product features requests through collecting requirements from account management teams and partners
• Revenue optimization initiatives through distribution and pricing experiments, content improvements
• Enabling and supporting account management teams with tools, documentation, and efficient processes
• Partaking in commercial terms and incentives optimization, including rolling out new commercial and API connectivity features to partners
• Credit risk management
• Maintaining and setting up control frameworks and SLAs agreed with major stakeholders
• Managing stakeholders across departments such as Product, Tech, Finance, Legal, etc.

The successful candidate will need:

• 7+ years of experience demonstrated ability to lead cross-functional strategy or program initiatives end-to-end and deliver measurable outcomes
• Strong numerical and analytical skills, with hands-on knowledge of data pulling and processing tools
• Strong critical thinking, strategic thinking, and problem-solving skills
• Fluent in English with strong stakeholder management skills
• Ability to own the initiative end-to-end from idea creation, to testing and execution, including managing various stakeholders to get buy-ins
• Independent and self-driven
• Able to move fast and adapt well with changes

Good to have:

• Experience with SQL and Tableau
• Experience and understanding of the online travel industry, B2B travel APIs experience, and/or connectivity skills
• Experience in go-to-market initiatives implementation

Job Data by YubHub.

The successful candidate will work closely with regional sales and business development teams to ensure events align with business priorities, support business objectives, and contribute directly to revenue goals. They will be responsible for end-to-end event management.

Key responsibilities include:

• Event Strategy & Business Integration: translating commercial priorities into event strategies, developing annual roadmaps, defining success metrics, and creating scalable playbooks
• Cross-Functional Leadership: partnering with various teams, aligning diverse stakeholders, driving structured working sessions, and influencing without direct authority
• Program & Project Governance: leading large initiatives, building project plans, establishing governance cadence, and ensuring disciplined execution
• Performance Measurement & Optimization: building measurement frameworks, identifying key performance levers, and introducing test-and-learn approaches

Requirements include 8-12 years of experience in areas such as events, field or B2B marketing, management consulting, strategy or business transformation teams, PMO or complex program leadership roles, or business operations in high-growth environments. The ideal candidate demonstrates structured problem-solving, stakeholder mastery, execution excellence, and business orientation.

Benefits and perks are available, and relocation assistance is provided.

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Responsibilities:

• Lead a team of analysts/managers on selected projects/requests from top management
• Help shape and drive internal performance analysis relevant to corporate goal setting
• Conduct industry and competitor data analysis to support priority definition
• Develop draft business strategies and share with corporate strategy function
• Support the creation of high-quality materials for senior stakeholders
• Help organize Quarterly Business Reviews and other select team ceremonies
• Track Objective and Key Results (OKRs) and conduct deep-dives on strategic topics

Requirements:

• Experience working in a similar role, ideally in a technology or travel-focused company
• Degree in BS or BA required
• 6-8 years of consulting experience is a strong plus
• Strong analytical and problem-solving skills
• Strong financial modeling skills
• Ability to think strategically, learn fast, and understand new business dynamics
• Ability to drive projects independently and engage stakeholders
• Excellent ability to manage and influence senior stakeholders

Nice to Have:

• Ability to use AI-generated queries and visualizations
• Experience with LLMs, agent frameworks, or automation tools

This role will be based in Bangkok, Thailand, with a relocation package provided.

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Key responsibilities:

• Handle operations tickets from the Commercial team and partners
• Manage projects to improve efficiency, quality, and partner experience
• Coordinate with various departments such as Legal, Finance, and Accounts Payables
• Apply critical thinking to drive improvements across the team
• Share knowledge and best practices across teams
• Create and document processes for commercial and operational teams
• Maintain high service levels according to set SLAs
• Provide peer training and support to newly onboarded team members

You will handle tickets and projects in one or more areas of expertise, including:

• Managed Partners: Contracting, Payments, System Administration
• Self Serve: Partner Analysis & Experience, Products, System Administration

Requirements:

• 3+ years' experience in Global Operations
• Strong operational mindset and track record of leading cross-functional initiatives
• Analytical and commercially minded with strong attention to detail
• Excellent communication and relationship-building skills
• Fluent in spoken and written English
• Ability to manage multiple projects and deadlines in a fast-paced environment

Preferred skills:

• Analytical and project skills
• Systems proficiency in Microsoft Word, Excel, MySQL, and Salesforce
• Technical knowledge in SQL
• Function-specific background in legal, commercial, or analytical fields

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

The Opportunity:

This role is Bangkok-based, Relocation Provided. Principal Product Managers are analytical and data-driven individuals, who’re responsible for building products end-to-end focusing on analyzing and experimenting until our solutions are perfectly tailored to our travelers. As our next Principal Product Manager, you will drive product strategy and partner closely with senior leadership cross-functionally to define, build, and deliver the best travel solutions.

You will get dedicated engineering resources that you, and only you define and allocate. We expect you to have a hands-on mentality and spend considerable time with your SCRUM teams, have enthusiasm to develop engineered processes and technologies and apply innovative solutions to make organizational improvements. You can modify every system we have in our company to suit their needs.

By applying to this role, you'll be considered for a role either in User Experience, Marketing, Finance or Supply product vertical. The goal is to match you with the team that best aligns with your interests, competencies, and where you will have the most impact. We’re looking for Product Leaders for every part of our business. Our entire Product team sits in Bangkok.

Responsibilities:

• Analyze the online travel ecosystem, markets, competitive landscape and user requirements.
• Conceptualize, launch and optimize products and features, experiment, test their performance and iterate quickly.
• Work collaboratively with Engineering, Marketing, Legal and UX teams on cutting-edge technologies.
• Develop innovative solutions to some of the world’s difficult problems by collaborating as needed across regions, product areas, and functions.

Requirements:

• 8+ years of Product Management experience
• Proven ability to leverage analytics and quantitative methods to inform and influence decision-making
• Strong data skills
• Excellent communication skills (both verbal and written in English) with proven ability to convey complex messages clearly and with conviction to different stakeholders
• Experience developing and launching products
• Experience leading global product vision, go-to-market strategy and design discussions.
• Entrepreneurial and analytical skills; effective at breaking down complex problems and driving and managing change
• Hands-on mentality

Nice to Have:

• MBA or Master’s degree in Math, Economics, Computer Science or Statistics
• Data tools - SQL, Python, R, or equivalent

Job Data by YubHub.

You will be working in a fast-paced DevSecOps environment where code change happens at a rapid speed and where it is paramount to control security testing into a continuous deployment/integration flow.

In this Role, you'll get to:

• Play a lead role in developing and designing application-level security controls and standards.
• Perform application security design reviews against new products and services.
• Track and prioritize all security issues.
• Build internal security tools that help fix security problems at scale.
• Perform code review and drive remediation of discovered issues.
• Enable automated security testing at scale to measure vulnerability, and report on risk across all microservice, web and mobile platforms.
• Execute security tests on thousands of servers which are spread across on-premise and public cloud data centers.

What you'll Need to Succeed:

• Strong foundations in software engineering.
• Minimum of 7 years of technical experience with any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security.
• Minimum 2 years experience with Software Development Life Cycle in one or more languages (Rust, Python, Go, Nodejs, etc.).
• Minimum 1 year experience with public/private cloud environments (Openshift, Rancher, K8s, AWS, GCP, Azure, etc.).
• Experience in running assessments using OWASP MASVS and ASVS.
• Working knowledge on exploiting and fixing application vulnerabilities.
• Strong background in threat modeling.
• In-depth knowledge of common web application vulnerabilities (i.e. OWASP Top 10).
• Familiarity with automated dynamic scanners, fuzzers, and proxy tools.
• An analytical mind for problem solving, abstract thought, and offensive security tactics.
• Highly effective communication skills, in both verbal and written forms, to effectively convey technical and non-technical concepts to a wide variety of audiences

Benefits:

• Hybrid Working Model
• WFH Set Up Allowance
• 30 Days of Remote Working from anywhere globally every year
• Employee discount for accommodation globally
• Global team of 90+ nationalities
• 40+ offices and 25+ countries
• Annual CSR / Volunteer Time off
• Benevity Subscription for employee donations
• Volunteering opportunities globally
• Free Headspace subscription
• Free Odilo & Udemy subscriptions
• Access to Employee Assistance Program (third party for personal and workplace support)
• Enhanced Parental Leave
• Life, TPD & Accident Insurance

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The successful candidate will set the vision and multi-year roadmap for these functions, ensuring alignment with CEG business priorities and OKRs. They will champion the adoption of generative AI across learning, QA, and communications workflows and lead the function through significant platform migrations and operational transformation.

Key responsibilities include:

• Strategic Leadership: Setting the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications
• Talent Development: Owning the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling
• Quality Assurance: Leading a QA function that generates actionable behavioural and performance insights, drives automation at scale, and establishes calibration processes
• Change & Communications: Leading CEG's change management capability for major transformations and owning CEG's internal communications strategy
• People Leadership: Leading, developing, and inspiring a team of 140 across three sub-functions
• Stakeholder Engagement: Acting as a trusted partner to CEG Operations, HR, Product, and Technology leadership

The ideal candidate will have 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams.

Agoda offers competitive compensation, comprehensive benefits, and opportunities for growth and development.

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

The Global Mobility Coordinator supports the coordination of business-travel arrangements. This role focuses on operational execution, stakeholder and vendor coordination, case tracking, documentation, invoicing, and responsive support to employees and internal stakeholders. The successful candidate will help ensure that travel cases are handled accurately, efficiently, and in accordance with established processes and requirements.

In this role, you will get to:

• Coordinate business-travel arrangements for Agoda employees worldwide, working with internal stakeholders and external vendors to ensure requests are processed on time and tracked effectively
• Monitor case progress and provide timely, professional support to employees and stakeholders when questions or issues arise
• Execute assigned tasks accurately and on time, ensuring compliance with established processes and checklist requirements
• Manage travel-related invoices and supporting documentation, ensuring information is accurate, complete, and processed in a timely manner
• Maintain organized and consistent case records throughout the case lifecycle, including after cases are completed or closed
• Provide accurate information on visa processes, document requirements, and expected timelines under guidance
• Identify and resolve basic operational issues using logical thinking, escalating more complex matters with clear and relevant details
• Support updates to process documentation and contribute to administrative and operational improvements
• Collaborate effectively with team members and stakeholders across different locations to ensure smooth case handling

What you'll Need to Succeed:

• Bachelor’s degree or equivalent qualification; fresh graduates are welcome to apply
• Good command of English and Thai, both written and spoken
• Strong coordination and communication skills when working with employees, stakeholders, and external vendors
• Organized and reliable, with the ability to manage multiple cases and meet deadlines
• Detail-oriented, with high accuracy when handling travel requests, invoices, documentation, and records
• A fast learner who is comfortable following established processes, checklists, and guidelines
• A clear communicator who understands their responsibilities and demonstrates a strong sense of urgency and adaptability when handling time-sensitive work

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

The Opportunity

In this role, you will not only develop robust backend systems but also architect and maintain scalable data pipelines and storage solutions that support complex data collection, processing, and analysis. Your dual expertise in backend and data engineering will play a crucial role in optimizing our financial technology solutions and driving informed business decisions through reliable data insights.

In This Role, You’ll Get to

• Think and own the full life cycle of our products, not just a single piece of code – from business requirements, technology selection, coding standards, agile development, unit and application testing, to CI/CD and proper monitoring
• Design, develop and maintain platforms and data pipelines across fintech
• Boost System Performance: build systems that are stable, scalable, and highly performant to meet the dynamic demands of the financial landscape
• Write great code and help others write great code – mentor people in your team and wider
• Collaborate with other teams and departments
• Exceptional problem-solving skills coupled with a strategic mindset are essential. You possess the ability to adapt to new changes and the foresight to anticipate future needs. Leadership at Agoda isn’t just managing tasks but inspiring innovation and driving vision into reality.
• Foster Cross-Functional Collaboration: work with diverse teams to drive forward product and technology goals
• Shape our future team: Play a pivotal role in recruiting and onboarding exceptional talent

What You’ll Need to Succeed

• 10+ years of experience with strong proficiency in Java, Kotlin, Scala, or C# with a proven track record of developing high-performance applications in production settings. Insightful experience with big data technologies like Hadoop, real-time processing frameworks (e.g., Apache Spark), and advanced knowledge of SQL and data architecture.
• Thinks in systems: their edge cases, failure modes, and life cycles
• Uses a metrics driven approach and can make informed decisions using data
• You are passionate about the craft of software development and constantly work to improve your knowledge and skills
• Experience with Scrum/Agile development methodologies
• Excellent verbal and written English communication skills
• Experience with operational excellence and a deep understanding of metrics, alarms and dashboards

It’s Great If You Have

• Experience working in a modern FinTech or Payments organization
• Domain knowledge in any of these areas: financial reconciliation, financial reporting, tax, payout methods like virtual credit cards or customer payments
• Hands-on experience working with technologies like Spark for data processing, ETLs for data pipelines and queueing systems (Kafka, RabbitMQ).
• Core engineering infrastructure tools like GitLab for source control and Continuous Integration, Kubernetes
• Experience developing, maintaining and debugging large-scale distributed systems
• Experience in leading projects, initiatives and/or teams, with full ownership of the systems involved

Job Data by YubHub.

Today, we are part of Booking Holdings, with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

Product Operations Analyst Role

As a Product Operations Analyst, your responsibilities will center around project management and operations. Tasks may include but are not limited to:

• Project management: own content projects from start to finish.
• Product Operations: source, maintain, and improve the quantity and quality of content.
• Innovation: generate ideas to drive product innovations. Be creative when hitting a roadblock.
• Collaboration: don’t be shy to reach out to colleagues across teams to move projects forward.
• Communication: prepare and handle reports and presentations related to team projects and KPIs.
• Data Driven: conduct data analysis, interpret the results, translate into meaningful actions, and communicate this upwards and sideways.

Requirements

• Bachelor's Degree from an accredited university
• 1-2 years of working experience in Product Operations is preferred.
• Hands on experience with SQL, Python, AI, MCP & LLM required
• Experience with Excel and PowerPoint required
• Proactive, friendly, with a sense of responsibility, and can work independently
• Process-orientated, flexible and has an eye for detail
• Team player, motivated and enjoys working in e-travel and hospitality
• Fluent in English both speaking and writing
• Based in Bangkok.

Benefits

(No benefits mentioned)

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations.

Job Data by YubHub.

Responsibilities:

• Analyze the online travel ecosystem, markets, and user requirements.
• Conceptualize, launch, and optimize products and features.
• Work collaboratively with Engineering, Marketing, Legal, and UX teams.
• Develop innovative solutions to complex problems.

Requirements:

• Bachelor’s degree in a technical field.
• Proven ability to leverage analytics and quantitative methods.
• Strong data skills.
• Excellent communication skills in English.
• Experience developing and launching products.
• Experience leading global product vision and go-to-market strategy.

Nice to have:

• MBA or Master’s degree in Math, Economics, Computer Science, or Statistics.
• Data tools - SQL, Python, R, or equivalent.

Benefits:

• Relocation provided for Bangkok-based role.
• Opportunity to work on cutting-edge technologies.
• Collaborative and dynamic work environment.

Job Data by YubHub.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

This role is based in Bangkok, Thailand, and is open to candidates worldwide. We offer a generous relocation package to ensure a smooth transition to living and working in Bangkok.

The Opportunity:

We are launching a new B2C Product designed to make travel spending seamless and transparent for all travelers.

As Senior Growth Marketing Manager – New verticals, you will play a key role in taking this product from early stage to scale. You’ll own growth strategy and execution across acquisition and retention, working closely with product, fintech, and cross-functional marketing teams. This is a unique opportunity to build a new vertical within Agoda from the ground up.

In this Role, You'll Get to:

• Co-own with product the go-to market strategy: targeted segments, USP, and positioning for product
• Design the marketing strategy for the new B2C product across the full funnel – from user acquisition and activation to engagement and retention
• Execute the marketing strategy: e.g., launch the different marketing channels (e.g., paid search, app campaigns, affiliates)
• Optimize performance campaigns across channels such as App campaigns, Paid search
• Work closely with Product and Design to Shape onboarding, in-app messaging, and key user journeys
• Collaborate with Fintech, Legal, and Compliance to ensure campaigns, claims, and messaging are accurate, compliant, and easy for customers to understand and Translate regulatory constraints into clear, user-friendly communications
• Build and continuously improve dashboards, reporting, and processes to scale growth operations over time
• Over time, manage and mentor a team (e.g., ~2 analysts/marketers) as the vertical grows.

What You'll Need to Succeed:

Must Have Qualifications

• Marketing expertise: At least 8 years of experience with 3+ years of hands-on growth/ direct marketing in app-based or digital products, focusing on user acquisition and retention
• Strong analytical skills
• Comfortable working with data and performance metrics (CAC, LTV, activation, retention, payback, cohorts)
• Ability to pull and analyze data using SQL and/or self serve BI tools
• Demonstrated entrepreneurial / builder mentality
• Able to operate in ambiguity, set up new processes, and “figure things out” without a playbook
• Bias for action and experimentation
• Strong stakeholder management and communication skills, with experience collaborating with multi team in multiple department

Nice to Have

• Experience with Direct marketing, Performance marketing and Affiliate marketing for financial products
• Experience in fintech or financial services, such as Travel cards, multicurrency wallets
• Experience launching or scaling a new product or major feature

Job Data by YubHub.