Your responsibilities will include:

• Assisting with preventive maintenance activities based on checklists, inspecting and verifying the functioning of pumps, water tanks, lighting, generators, water heaters, air conditioning, and reporting any problems to your supervisor.
• Performing corrective maintenance in apartments, attending to simple calls such as changing light bulbs, leaks, etc.
• Cleaning and painting technical areas.

You are currently studying for a degree in Civil Engineering, Technical Building, or related fields, from the 3rd period onwards.

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Responsibilities:

• Offer warm, personalized, and professional welcome to all guests, adhering to Accor standards.
• Manage guest arrivals and departures, coordinating with other departments to ensure smooth transitions.
• Handle phone calls, respond to requests, and process reservations efficiently.
• Organize spa, restaurant, and other hotel service reservations.
• Create memorable experiences to foster guest loyalty.
• Resolve complaints and delicate situations with tact and professionalism.
• Utilize Opera Cloud software and Accor tools for daily administrative tasks.
• Collaborate closely with hotel departments to maintain harmony.

Requirements:

• Minimum 2 years of experience in hotel reception.
• Excellent customer service and interpersonal skills.
• Impeccable presentation and attention to detail.
• Strong communication and teamwork abilities.
• Flexibility, adaptability, and autonomy.
• Proficiency in Microsoft Office and hotel software.
• Fluency in English (international clientele).
• Experience within Accor group is an asset.

What we offer:

• Full-time contract.
• 39 working hours per week.
• Two consecutive days off.
• One meal provided per working day.
• Professional and friendly work environment.
• Opportunities for growth within Accor.
• Discounts at partner establishments.
• Performance-based bonuses.
• Company mutual insurance.

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As a Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. Your responsibilities will include:

• Greeting and welcoming guests, providing information and assistance with check-in and check-out procedures
• Managing room assignments, providing keys, and directing guests to their rooms
• Handling guest complaints and resolving issues in a professional and courteous manner
• Maintaining accurate records and feeding information into our system
• Collaborating with other departments to ensure seamless service delivery
• Participating in training and development opportunities to enhance your skills and knowledge

To succeed in this role, you will need:

• A degree in Hospitality or a related field
• Intermediate English language skills
• Familiarity with hotel reception procedures and software
• Proficiency in Microsoft Office

Desirable qualifications include:

• Previous experience in a similar role
• Fluent English and intermediate Spanish language skills

In return for your hard work, we offer:

• Opportunities for professional growth and development
• An inclusive and supportive work environment
• The chance to create memorable experiences for our guests
• Personal recognition and appreciation for your contributions

We operate a 12x36 shift pattern.

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Our team dedicates itself to creating experiences for guests that are both spontaneous and profoundly personal.

As a Floor Chambermaid, you will be responsible for maintaining exceptional standards of cleanliness, care, and hygiene in guest rooms, common areas, and service areas, to ensure guest comfort and meet the quality standards of the resort.

Responsibilities:

• Clean and care for guest rooms, bathrooms, corridors, and assigned areas according to Mercure brand presentation and hygiene standards
• Restock courtesy products, supplies, and materials in rooms according to room type
• Perform scheduled and deep cleaning activities as directed
• Maintain cleanliness and order of storage areas, trolleys, and equipment
• Use cleaning chemicals, laundry, and equipment safely, economically, and in accordance with procedures
• Report any maintenance issues, damaged equipment, or safety concerns promptly
• Adhere to procedures for lost and found, guest confidentiality, and key and restricted area security
• Assist guests with requests, including preparing rooms for the night and setting up additional beds or cots as needed
• Support housekeeping operations by cleaning common areas, performing laundry tasks, and delivering linen and supplies as needed
• Ensure common areas, staff areas, and service areas remain clean, tidy, and well-presented

Qualifications:

• Friendly and caring personality; previous experience in the cleaning sector is an advantage
• Ability to anticipate and focus on guest needs, demonstrating professionalism and courtesy
• Excellent organisational and time management skills
• Knowledge of safe cleaning practices, chemical management, and hygiene standards is preferred
• Good time management and ability to complete tasks within deadlines
• Clear communication skills and ability to follow instructions and procedures

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Your challenge will be to provide excellent service and attention to guests from arrival to departure, including reservations, check-in, check-out, and billing. You will always be available to meet any requirements, ensuring compliance with brand standards, putting customers at the heart of everything we do to offer a unique and unforgettable experience, aligned with Accor's service culture.

Qualifications:

• Professional technical or university degree
• Studies in Hospitality and Tourism, Hotel Administration or Tourism, Hotel Management, etc.
• Intermediate Office skills
• Intermediate Excel skills
• Opera / Opera Cloud system
• Advanced English language skills
• Experience: 1-2 years in the position or similar roles

Additional Information: Join a great team within one of the largest companies to work. To apply, send your CV to: eduardo.gonzalez@accor.com Subject: REF POSTULATION RECEPTIONIST

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Key Responsibilities:

• Supervise daily cleaning and maintenance of hotel public areas.
• Ensure lobby, corridors, washrooms, lifts, restaurants, function areas and other public spaces meet hotel standards.
• Assign daily duties and monitor performance of Public Area Attendants.
• Conduct regular inspections to maintain cleanliness and presentation standards.
• Ensure correct and safe use of cleaning equipment, chemicals and supplies.
• Monitor stock levels of cleaning supplies and request replenishment when needed.
• Coordinate with Engineering and other departments on maintenance issues.
• Respond promptly to guest requests and cleanliness-related concerns.
• Train, coach and guide Public Area Attendants on cleaning procedures and service standards.
• Report safety hazards, damages or maintenance issues to relevant departments.
• Assist with deep cleaning and special projects when required.
• Ensure compliance with hotel, hygiene, safety and Accor housekeeping standards.

QUALIFICATIONS:

• Minimum 2–3 years of experience in Housekeeping, preferably in a hotel environment.
• Previous supervisory experience is preferred.
• Good knowledge of public area cleaning procedures and standards.
• Strong attention to detail and cleanliness.
• Good leadership and team coordination skills.
• Responsible, hardworking and service-oriented.
• Able to work independently and manage daily operational tasks.
• Good communication and interpersonal skills.
• Willing to work shifts, weekends and public holidays.
• Open to Malaysian candidates only; preferably local Sarawakian

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Job Purpose: As a Food & Beverage Host, you will be responsible for providing excellent customer service in our hotel's restaurant, bar, and convenience store. Your goal will be to create memorable experiences for our guests while promoting sales and ensuring high-quality products.

Key Responsibilities:

• Greet and serve customers
• Manage consumption and control inventory
• Prepare and replenish buffets for breakfast, lunch, and dinner
• Serve food and beverages, including desserts and coffee
• Actively promote menu items and increase sales
• Handle cash transactions and manage inventory
• Maintain accurate records and perform administrative tasks

Requirements:

• High school diploma or equivalent
• Basic computer skills (Word, Excel, and internet)
• Basic English language skills

Preferred Qualifications:

• Bartending or waitering certification
• Food safety training
• Intermediate English language skills
• Experience with point-of-sale systems

Work Schedule:

• 6-day rotation (14:30 - 22:40 or 06:00 - 14:20)

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We are seeking a mid-senior level professional to join our restaurant team to work in our bar and serve breakfast from June to August.

Key Responsibilities:

• Prepare and serve drinks at the bar, adhering to brand standards
• Manage bar stock and inventory
• Ensure excellent customer experience, providing warm and personalised service
• Take orders using our software and handle cash transactions
• Maintain cleanliness and proper functioning of equipment
• Implement hygiene and safety procedures, following HACCP guidelines and hotel security protocols
• Contribute to achieving objectives, such as product knowledge and procedural compliance

For breakfast service:

• Welcome guests with a smile
• Clear and reset tables, replenish buffet, and prepare for the next day

Requirements:

• Team spirit and initiative
• Excellent customer service skills
• Ability to create ambiance and make sales
• Knowledge of bar products and techniques
• Strong English skills
• Dynamic, rigorous, and organised individual
• Good presentation

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As a Barman/Maid, you will be responsible for:

• Welcoming, advising, and serving customers at the bar and terrace
• Preparing drinks, cocktails, and other beverages while respecting recipes and quality standards
• Setting up, replenishing, and maintaining the bar area
• Ensuring your workstation is clean and adhering to hygiene standards
• Collaborating closely with the dining room and kitchen teams
• Providing rapid, efficient, and warm service, even during peak periods

You will have:

• A first successful experience as a bartender and/or in the dining room
• Good mastery of cocktails and preparation techniques
• Excellent customer service skills, with a focus on providing a high-quality experience
• Ability to work effectively under pressure and maintain high standards during busy periods
• Flexibility to work in the restaurant if needed

In return, we offer:

• A comprehensive induction programme to help you settle in and learn our processes
• Career tracking and real opportunities for internal progression
• Competitive salary: from €2,185 gross per month, depending on experience, plus monthly and annual bonuses based on objectives, and a meal allowance
• Working hours: 07:00-15:15, 15:00-23:00, or 10:00-18:00, with two days off per week

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As a Guest Relation representative, you will be responsible for creating memorable experiences for our guests. You will be the face of our hotel, providing exceptional customer service and ensuring that every guest has a memorable stay.

Your responsibilities will include:

• Providing a charismatic presence in our hotel's public areas, including the lobby, bar, restaurant, and patio.
• Ensuring that every guest receives a personalised and attentive welcome.
• Offering bespoke services to create emotional connections with our guests and make their stay unforgettable.
• Building relationships with our guests to understand and meet their needs.
• Promoting our hotel's services and amenities to guests.
• Anticipating and resolving any potential issues or complaints.
• Collaborating with our reception and reservations teams to prepare for guest arrivals.
• Overseeing VIP guest rooms and providing special touches.
• Monitoring guest feedback and reporting it to management.
• Supporting our reception and restaurant teams during busy periods.

To be successful in this role, you should:

• Ideally hold a hospitality-related diploma or have equivalent experience.
• Have previous experience in a similar role at a high-end establishment.
• Be sociable, with excellent communication skills and a warm demeanour.
• Be fluent in English, with proficiency in another language (such as Spanish, Italian, Portuguese, or German) being an asset.
• Possess computer skills, including proficiency in Microsoft Office and OPERA CLOUD.

In return for your hard work, we offer:

• 60% reimbursement of transportation costs.
• Internal events and activities for employees.
• An extra day off on your birthday.
• A 13th month salary after one year of service.
• Profit-sharing and participation bonuses.
• Ongoing training and development opportunities.
• Health insurance and accident coverage.
• Access to exclusive discounts through our Heartist programme.

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As the Leader Petit-Déjeuner, you will contribute to providing a warm, gourmet, and well-organised experience for our clients every morning.

Your responsibilities include:

• Welcoming and accompanying clients with a smile, attention, and good humour
• Actively participating in the service, clearing tables, setting up the buffet, and washing dishes
• Ensuring the buffet is always clean, generous, and well-stocked
• Supervising and replenishing the gourmet shop
• Guaranteeing respect for hygiene and food safety rules
• Organising and coordinating the team's activity to ensure a smooth and pleasant service
• Being a liaison with other services and contributing to a positive dynamic between teams

We are looking for someone with a positive attitude, dynamic, organised, and focused on teamwork.

Requirements:

• Previous experience in a similar role is an asset
• Ability to work in a dynamic and challenging environment
• Teamwork skills
• Good command of English

Benefits:

• 35-hour contract
• 50% reimbursement of daily transport costs
• Monthly objective bonus
• Profit-sharing
• 13th month salary
• Health insurance / Provident fund

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Our commitment to Diversity & Inclusion: At Accor, we believe in welcoming everyone and respecting their differences, prioritizing qualities and skills when expanding job opportunities and development.

Job Description: As a Hosting Receptionist, you will be responsible for receiving and attending to clients according to the brand's style. You will provide various information, place clients at the heart of everything you do, and offer them a unique and unforgettable experience.

Key Responsibilities:

• Receive and attend to clients, providing information and assistance
• Manage reservations, including checking availability, informing clients about rates and apartment types, and confirming reservations
• Be the main point of contact between clients and other hotel areas, handling requests, suggestions, and complaints
• Maintain knowledge of the city's entertainment, events, and local information
• Offer and score loyalty programs according to guidelines
• Provide exceptional service to regular clients and Le Club members
• Handle phone calls and perform tasks such as waking up guests and controlling room availability
• Manage client accounts, verify expenses, and ensure accurate billing
• Control cash flow, handle payments, and maintain financial records
• Perform additional tasks related to reception and customer service

Requirements:

• Open-minded, customer-oriented, self-confident, and able to work in a team
• Proactive and initiative-taking, with attention to detail and business improvement
• English required, Spanish desirable
• Ongoing or completed higher education

Benefits:

• Medical, dental, and meal assistance
• Profit-sharing program (based on established goals)
• Life insurance

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As a Receptionist, you will be the first point of contact for our customers and play a key role in creating a memorable experience.

Your main responsibilities:

• Provide excellent customer service from arrival to departure
• Ensure administrative procedures don't compromise customer relationships
• Anticipate and meet customer needs
• Represent the hotel brand and image

Technical skills and operations:

• Manage check-in and check-out processes
• Inform customers about hotel conditions, formalities, and services
• Handle phone calls and communicate with other departments
• Ensure availability of necessary documents, products, and supplies

Commercial and sales:

• Promote hotel services to optimize sales
• Apply pricing policy to optimize revenue
• Enhance loyalty programs and adapt communication to customer needs

Management:

• Respect billing and payment procedures
• Manage cash handling
• Edit accounting and statistical information

Hygiene, safety, and environment:

• Maintain a clean workspace
• Know and apply hotel safety rules
• Ensure asset and personnel safety
• Implement quality and environmental certifications

Qualifications:

• Autonomous and organized with excellent communication skills
• Team player with energy and dynamism
• Language skills, particularly English, are desirable

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We are looking for a Housekeeper to join our team on a 12x36 shift from 9am to 9pm.

As a Housekeeper, you will be responsible for cleaning, tidying, and organising rooms and other areas to meet the brand's quality standards.

Your main goals will be to ensure customer well-being and safety, as well as provide an exceptional experience for our guests.

Responsibilities:

• Clean and tidy rooms and other areas
• Ensure customer well-being and safety
• Provide an exceptional experience for our guests

Qualifications:

• 12x36 shift from 9am to 9pm
• No prior experience required

Benefits:

• Transportation allowance
• Flexible ticket for food or meals
• Amil Health insurance (co-participation only)
• Amil Dental insurance (optional)
• Life insurance paid by the company
• Profit sharing
• Pharmacy reimbursement after 6 months
• Anniversary leave

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As a Pastry Chef, you will support the kitchen team with the preparation and production of high-quality dishes, learn and develop your skills across different sections of the kitchen, and work closely with our senior chefs.

Key responsibilities include:

• Preparing ingredients to the required standard, including washing, peeling, chopping, portioning, and basic cooking
• Following recipes, preparation lists, and instructions to ensure consistency across every dish
• Keeping your section clean, organised, and fully stocked throughout service
• Working as part of the team during busy services, communicating clearly, and helping wherever you're needed
• Ensuring all food is stored, prepared, and handled safely, following our food hygiene and safety standards at all times
• Supporting with deliveries, stock rotation, and maintaining a well-organised kitchen
• Minimising waste and making the most of our ingredients while maintaining the quality and integrity of our dishes
• Taking pride in every plate that leaves the kitchen, paying attention to presentation, quality, and consistency

We are looking for candidates with:

• A diploma in Culinary Arts, Bakery & Pastry Arts, Hotel Management, or a related field
• At least 5 years of professional pastry experience in luxury hotels, resorts, or fine-dining establishments
• Previous experience as Pastry Chef or Senior Pastry Chef in a 5-star hotel is preferred
• Strong knowledge of international pastry techniques, chocolate work, bakery production, confectionery, and plated desserts
• Proven experience in managing large pastry teams and high-volume operations in luxury hospitality settings
• Demonstrated expertise in food safety management, HACCP principles, and hygiene compliance standards
• Strong financial acumen with experience in budget management, cost control, and resource optimization

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As a Housekeeper at Ibis BH Liberdade, you will be responsible for cleaning, tidying, and organising rooms and common areas to the brand's quality standards. Your goal will be to provide a unique and unforgettable experience for guests, placing them at the heart of everything you do.

Responsibilities:

• Clean and tidy rooms and common areas, following safety norms and standard operating procedures.
• Use personal protective equipment and cleaning materials correctly.
• Prepare trolleys with necessary items for work.
• Check room equipment and report maintenance issues.
• Handle lost items according to procedure.
• Share guest preferences to personalise services.
• Represent the brand's values and participate in service culture actions.
• Follow sustainable practices for water, energy, and product usage.
• Perform other tasks as needed.

Requirements:

• Completed primary education.
• Basic knowledge of cleaning and housekeeping.

Preferred qualifications:

• Completed secondary education.
• Knowledge of cleaning products and their use.
• Experience in the field.

Additional information:

• 6x1 shift (12:00 - 20:20)

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As a true ambassador of the customer experience, you will be responsible for ensuring the quality of service and contributing to making every meal a unique moment.

Your responsibilities will include:

• Supervising and coordinating the service in the dining area
• Welcoming, advising, and retaining our customers
• Ensuring the smooth running of the service and the satisfaction of our customers
• Leading, supporting, and motivating the dining area team
• Coordinating between the dining area, kitchen, and various hotel services
• Participating in setting up and monitoring quality standards
• Handling special requests or situations with professionalism

The profile we are looking for:

• You have a successful experience in restaurants, ideally in a hotel or gourmet establishment.
• You are dynamic, organised, and reactive.
• You are comfortable leading a team.
• You are sensitive to details and service quality.
• You have excellent interpersonal skills.
• You are passionate about hospitality and restaurants.
• You are comfortable with French and international customers.

Why join us? Join us at the Mercure Arles Centre Arènes and take part in a great adventure in the heart of Arles. We offer you a professional, warm, and dynamic environment where customer experience, teamwork, and service quality are at the heart of our priorities.

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We are seeking a part-time rotating receptionist to provide exceptional welcomes to our guests. As a Heartist®, you will embody our vision of responsible hospitality, making a positive impact on our customers, colleagues, and the environment.

Responsibilities:

• Welcome and escort guests with professionalism and a smile
• Manage check-ins and check-outs
• Respond to guest inquiries and provide information about the hotel and Lyon
• Handle reservations and daily reception operations
• Ensure guest satisfaction and comfort
• Maintain a clean and organized reception area

Requirements:

• Part-time availability, Thursday to Sunday
• Autonomous, organized, dynamic, and punctual
• Excellent communication and customer service skills
• English proficiency required; additional language skills a plus
• Previous experience in hospitality or customer service is desirable but not necessary

Benefits:

• 50% reimbursement of daily transportation costs

Working Hours:

• Evening shifts (15:00-23:18)
• Night shifts (23:00-06:53)

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Over the next three years, we'll guide you on your journey and give you the chance to get to know all the important areas of our hotel. You'll be deployed in various departments and gain valuable experience:

• Service/Kitchen: You support in the breakfast area, learn how to prepare a delicious breakfast, and take care of our guests' well-being.
• Housekeeping: You learn everything about cleanliness, cleaning, and maintenance of guest rooms and public areas.

Your attention to detail will be trained here.

• Front Office: You become the host for guests from all over the world and learn the professional handling of check-in and check-out.
• Technical: You get insights into technical solutions and develop craft skills to understand and maintain hotel technology.

Qualifications:

• Willingness to learn and interest in new topics
• Flexibility and adaptability
• Engagement and initiative
• Team spirit and communication skills
• Sense of responsibility and independent working style

Additional Information: We offer you:

• Above-tariff payment
• 13th salary and a success premium of up to 6% of your annual salary
• Monthly special payment of 4%
• €50 monthly allowance for public transport or internet
• Your own tablet and access to Microsoft Office 365
• Discounts and benefits with over 800 partners
• Free use of the underground car park
• Subsidised employee meals
• Worldwide discounts in Accor hotels
• Access to the Accor Academy Learning platform
• Good work-life balance and space for your wishes
• Future Leader Awards & Future Career Day

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As a Receptionist Rotational, you will be responsible for:

• Welcoming and taking care of clients with courtesy and attention from arrival to departure;
• Contributing to client satisfaction by ensuring quality service throughout their stay;
• Helping achieve qualitative and economic objectives of the service;
• Handling client objections and remarks by providing adapted responses within the best possible delay;
• Managing client check-in and check-out in accordance with internal procedures;
• Transmitting necessary information to other services and team members;
• Managing the cash fund entrusted to you.

Your personality, smile, know-how, and interpersonal skills will contribute to client satisfaction.

Additional Information:

• Hotel managed by Accor;
• Full-time contract / 39 hours per week - no breaks;
• We offer:
• A complimentary discovery night;
• Health insurance to take care of you;
• 50% reimbursement of your transport subscription;
• A staff restaurant;
• An Accor 'Heartist' card with numerous advantages: hotels, restaurants, travel, and leisure activities...;
• A collective interest bonus;

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As part of our restaurant team, you will work in our bar and serve breakfast from June to August. Your responsibilities will include:

• Preparing and serving drinks at the bar, adhering to brand standards
• Setting up and restocking the bar
• Managing inventory
• Being knowledgeable about bar products and menu items

As a customer experience ambassador, you will:

• Manage our dining offer
• Provide warm and personalised welcome to guests
• Take orders using our software and handle cash transactions
• Offer recommendations and advice on our services
• Contribute to achieving objectives, including product knowledge and procedural compliance
• Ensure the cleanliness and proper functioning of equipment

In terms of hygiene and safety, you will:

• Maintain a clean workspace, following HACCP guidelines
• Adhere to equipment usage and safety instructions
• Know and apply hotel safety rules (fire safety, etc.)
• Uphold the commitments outlined in our Environmental Charter (energy conservation, recycling, waste sorting, etc.)

For breakfast service, your tasks will include:

• Welcoming guests with a smile
• Clearing and resetting tables, replenishing the buffet, and preparing for the next day

We are looking for someone with:

• Team spirit and initiative
• Excellent customer service skills
• Ability to create ambiance and make sales
• Knowledge of bar products, techniques, and regulations
• Strong English skills
• Dynamic, rigorous, and organised personality
• Good presentation

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As a Cumim, you will assist with various tasks in the Food and Beverage department, including serving drinks, clearing tables, and transporting orders from the kitchen to the waitstaff at various sales points, such as restaurants, bars, room service, and events.

Key responsibilities include:

• Clearing tables and transporting orders at various sales points
• Maintaining organisation and hygiene of materials used
• Preparing mise-en-place for sales points
• Presenting bills and receiving payments from customers when necessary
• Assisting with buffet replenishment
• Helping with event setup and supply services, such as coffee breaks, banquets, and cocktails
• Entering orders into the system, closing accounts, and issuing invoices when necessary
• Applying "Auto Controle" processes and food safety best practices
• Performing other related tasks as needed

Requirements:

• Availability of time

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As a Housekeeper/Chamber Maid, you will be responsible for:

• Preparing rooms and common areas
• Restocking the cleaning trolley and laundry cart with supplies
• Changing sheets, making beds, and replacing toilet linens
• Identifying and reporting any equipment malfunctions or damage to furniture and fixtures in the room
• Performing duties in accordance with quality standards and operational procedures defined by the brand and hotel management

Requirements:

• Previous experience as a housekeeper or chamber maid
• Ability to work effectively in a team environment
• Attention to detail and commitment to quality and hygiene
• Discretion and organisational skills
• Dynamic and efficient with a focus on customer satisfaction and well-being

Benefits:

• Training and support upon arrival
• Career development and opportunities for internal progression
• Competitive hourly rate of €12.50 gross/hour
• Monthly bonuses (potential €220 gross/month)
• Meal allowances (€4.35 gross/day worked)

Working hours: 9:00 AM - 3:00 PM, with two consecutive or non-consecutive days off per week.

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We believe in you and everything you bring to the table. You'll find multiple opportunities to grow, develop, and advance in your career. Every gesture, smile, and action contributes to creating positive and unforgettable experiences for our guests, colleagues, and the planet.

As an Administrative Assistant, you will be responsible for executing financial operation records, controlling and managing daily cash registers, and actively managing client portfolio collection, follow-up, and reconciliation.

You will also lead the organisation of accounting information, supervise internal administrative processes, and provide timely attention to clients and suppliers regarding their accounts and payments.

Qualifications:

• Office management
• Teamwork
• Accounting knowledge
• Desirable: 1 year of experience in similar roles

Additional Information:

• Requirement: Valid authorisation to work in Colombia

Our Commitment to Diversity and Inclusion: At Accor, we believe diversity drives innovation and strengthens our teams. We are committed to attracting, developing, and promoting diverse talent, offering an inclusive, equitable, and respectful work environment where all individuals have equal opportunities to grow, contribute, and reach their maximum potential.

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The Mercure Granville Le Grand Large hotel is situated in a beautiful location, inspired by the childhood home of Christian Dior's friend. The hotel features 66 rooms, a meeting room, a fitness centre, and a beauty centre.

As a Breakfast Server, you will be responsible for:

• Setting up the breakfast buffet and dining area
• Welcoming guests and seating them
• Clearing and rearranging tables
• Dishwashing
• Restocking products
• Cleaning common areas and the buffet at the end of breakfast

To be successful in this role, you should have:

• A diploma in hospitality or catering (e.g. CAP, Bac Pro)
• Previous experience in a similar role
• Excellent customer service skills
• Organisational and dynamic approach

We offer:

• Training and support upon arrival
• Career follow-up and real opportunities for internal progression
• Part-time contract (30 hours/week)
• Salary: €12.50 per hour gross + monthly bonuses (up to €220 gross) + meal allowance (€4.35 per day)

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As a Chef de Cozinha, you will become a Heartist®, because hospitality is, above all, a work of the heart. You will join a welcoming environment and a team where you can be yourself. You will be in a place that supports your growth, enabling you to discover new professions and pursue career opportunities, whether within our hotel or in other hospitality environments, in your country or anywhere in the world!

In addition to exclusive benefits specific to the sector and beyond, you will receive solid recognition for your daily commitment. Everything you achieve with us, regardless of your role, will have a profound meaning in creating lasting, memorable, and impactful experiences for our customers, colleagues, and the planet.

Responsibilities:

• Join a team that supports your growth and development
• Create lasting, memorable, and impactful experiences for customers, colleagues, and the planet
• Be part of a welcoming environment and a team where you can be yourself

Benefits:

• Exclusive benefits specific to the sector and beyond
• Solid recognition for your daily commitment

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The hotel features 609 spacious rooms, 18 meeting rooms, an amphitheatre, a bar, and a restaurant, making it a unique venue.

Job Summary As a Maintenance Technician (H/F), you will contribute to the proper functioning of all technical equipment and installations throughout the hotel, ensuring customer safety and comfort.

Key Responsibilities

• Participate actively in providing customer comfort by adapting your interventions to their expectations
• Perform small-scale refurbishment work, follow the instruction manual, and handle unexpected issues
• Anticipate and remedy any technical installation malfunctions
• Implement corrective action plans provided by your supervisor
• Follow preventive and curative maintenance plans
• Adhere to water hygiene procedures
• Apply brand and hotel policies and procedures
• Embody the Heartist spirit in interactions with customers

Additional Responsibilities

• Familiarize yourself with hotel services and inform customers about them upon request
• Participate in energy consumption optimization
• Collaborate closely with other hotel departments
• Respect legionellosis and asbestos procedures
• Ensure your workspace cleanliness and proper functioning of provided equipment
• Know and apply safety protocols for people and assets
• Familiarize yourself with and implement the Planet21 program
• Ensure adherence to safety, fire safety, and evacuation instructions

Requirements

• Pursuing a higher education diploma in a technical or maintenance field
• Impeccable behaviour and embodiment of the brand's spirit
• Good knowledge of electricity, heating, and plumbing
• Ability to work effectively in a team and take initiative
• Excellent organizational skills, attention to detail, and methodical approach
• Capacity to study, analyze, and interpret complex information to improve practices or develop new approaches

What We Offer

• Performance-based bonuses
• Profit-sharing and participation bonus
• Heartist card for Accor benefits worldwide
• Food allowance and staff cafeteria
• Internal laundry and work uniform cleaning

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As a key player in our development, you will identify growth opportunities, unite teams around common objectives, and enhance the hotel's visibility among a diverse clientele.

Key Responsibilities:

• Develop and implement commercial strategies to achieve budget targets and drive revenue growth.
• Lead and develop a team of 5 commercial professionals.
• Identify new markets and segments with high potential and create action plans to increase revenue.
• Monitor performance indicators, analyse results, and adjust strategies to optimise profitability.
• Manage pricing and yield to maximise occupancy, revenue, and profitability.

Requirements:

• Proven experience in commercial strategy and development, ideally in hospitality or a similar industry.
• Significant experience in team management and commercial performance management.
• Strong understanding of commercial development levers, performance indicators, and result-oriented strategies.
• Leadership skills, with the ability to motivate teams and deliver results.

Benefits:

• Health insurance and life insurance
• Profit-sharing and bonuses
• Meal allowances and 60% transport reimbursement
• Internal events and celebrations
• One free day off on your birthday
• Employee discounts and perks through our CSE programme
• Access to ALL Heartist, our employee benefits programme

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The hotel is a unique urban retreat inspired by the golden age of coffee and cocoa, featuring elegant and sophisticated décor. Our team is looking for someone who is proactive, dynamic, and eager to learn, with a keen eye for detail and excellent communication skills.

Responsibilities:

• Support the creation of graphic materials and content for communication
• Contribute to projects, campaigns, and daily actions
• Collaborate with the team to achieve goals

Requirements:

• Currently studying Graphic Design or related field
• Knowledge of Canva and Illustrator
• Good communication skills in English
• Ability to work in a team

Benefits:

• Opportunity to develop your skills in a real-world setting
• Collaborative and dynamic work environment

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As a Receptionist, you will:

• Welcome clients and manage phone calls
• Handle client arrivals and departures
• Ensure a smooth stay for clients, maintaining good relationships
• Maintain the cleanliness and quality of the establishment
• Provide information and guidance to clients
• Guarantee client satisfaction

Requirements:

• Computer skills are essential for this role
• Experience in hospitality and travel accommodation is required
• You should be punctual, a team player, proactive, versatile, and have good interpersonal skills

Benefits:

• Monthly gross salary: €950.04
• 13th month after one year of service
• Variable bonus based on objectives
• Participation bonus
• Meal allowances and restaurant vouchers
• Advantageous mutual insurance
• All Heartist Accor card (discounts in Accor hotels and restaurants, as well as partner companies)

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Located just 5 minutes' walk from Montparnasse train station, this new-generation ibis hotel offers 146 air-conditioned rooms with Wi-Fi.

Near the Versailles Exhibition Park and major Parisian landmarks, our hotel is an ideal stopover for business and leisure stays.

Relax throughout the day in our friendly bar.

Private parking available upon reservation and electric charging stations.

As a Receptionist, you will take care of our customers from arrival to departure, ensuring they have a memorable experience.

QUALIFICATIONS:

• Essential service quality: similar experience is a plus
• Mastery of Opera software or equivalent
• English language proficiency

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As Floor Staff, you will be at the heart of the hotel, responsible for ensuring guest rooms are clean and comfortable, contributing to a memorable experience for our clients.

Your main tasks will include:

• Cleaning and tidying guest rooms after use
• Cleaning common areas on the floors
• Reporting to your supervisor
• Responding to customer complaints

The ideal candidate will have:

• A warm and caring personality
• Previous experience in a similar role is an advantage
• Ability to anticipate and analyse customer needs
• Organisational and time management skills
• Discretion and honesty

We offer:

• Opportunity to join the Adalios Hospitalité group
• Collaborator card with reduced rates at Accor
• Training plan delivered in our Academies
• Opportunity to develop your talents and grow within our establishment and the Adalios Hospitalité group

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As a Reservations and Distribution Analyst, you will be responsible for ensuring seamless customer experiences, optimising distribution channels, and contributing to revenue growth.

Key Responsibilities:

• Provide exceptional customer service, adhering to the brand's style and standards
• Offer information and support to guests, addressing their needs and concerns
• Reflect hotel strategies in distribution channels to maximise visibility and revenue
• Handle phone, email, and WhatsApp inquiries, as well as in-person meetings for budgeting, reservations, and group bookings
• Prioritise customer satisfaction, delivering unique and memorable experiences
• Collaborate with other departments to resolve customer requests, suggestions, and complaints
• Foster strong relationships with regular customers, providing personalised services and benefits
• Ensure adherence to reception practices and autocontrol procedures

Requirements:

• Open-minded and customer-focused
• Self-confident and proactive
• Excellent communication and teamwork skills
• Business knowledge and continuous improvement mindset

What We Offer:

• Professional growth opportunities through training and development
• Inclusive work environment valuing diversity and individuality
• Meaningful work with a sense of purpose
• Personal recognition and appreciation for contributions

Work Schedule:

• 5x2 shift pattern

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As a Cluster Marketing Communications Executive, you will support the development and management of the resort's annual Marketing Communications budget, ensuring alignment with the approved marketing plan and the establishment of measurable action plans and performance indicators.

Main Duties and Responsibilities

• Advertising, Public Relations, Partnerships and Brand Website: Support the development and management of the resort's annual Marketing Communications budget, assist in developing and executing proactive advertising and communications plans, draft press releases, media pitches, fact sheets and other public relations materials, coordinate media, influencer and social media stay requests, maintain accurate and up-to-date media, influencer and business partner databases, monitor and track the resort's publicity, and support the development of sponsorships and strategic partnerships.
• Social Media Management: Assist in developing and implementing social media strategies, content calendars and marketing campaigns, create engaging content, identify and engage suitable influencers, monitor social media channels, and use analytical tools to monitor and evaluate monthly performance.
• Marketing Collateral, Photography, Videography and Visual Content Management: Assist in the development and production of marketing collateral, capture high-quality photography and videography content, conceptualise, plan, storyboard, shoot and edit short-form and long-form video content, and maintain an organised and current digital asset library.

Technical Skills

• Photography: Proficiency in operating professional camera systems, strong knowledge of composition, lighting, colour, visual storytelling and post-production editing, and demonstrated experience in photographing luxury hospitality environments.
• Videography: Demonstrated experience in shooting and editing video content, proficiency in mobile content creation tools and workflows, advanced video-editing capabilities, and working knowledge of audio recording, lighting, framing, transitions, colour grading, subtitles and motion graphics.

Administration and Reporting

• Raise and process Purchase Requests, Complimentary Accommodation Forms, Contract Approval Forms and other relevant administrative documents, obtain quotations, liaise with Procurement, Finance, operational departments and external vendors, monitor marketing expenses and commitments, compile monthly publicity reports, and maintain accurate records.

Additional Information

• Strong business acumen, critical thinking and strategic decision-making skills, strong human relations and influencing skills, strong communications skills, ability to work independently and take initiative, strong time management skills, and creative and resourceful.

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Responsibilities:

• Manage and coordinate kitchen operations
• Ensure high-quality food preparation and presentation
• Lead and motivate kitchen staff
• Maintain hygiene and safety standards

Benefits:

• Exclusive industry-specific benefits
• Solid recognition for your daily commitment
• Opportunities for career growth and development

As a Heartist®, you will create lasting, memorable, and impactful experiences for our customers, colleagues, and the planet.

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As a Debtor Responsible, you will be responsible for monitoring, controlling, and recovering debts owed to the establishment.

Key responsibilities:

• Daily monitoring of debtor accounts and ensuring timely settlement
• Controlling invoice compliance, supporting documents, and billing conditions
• Following up with clients and tracking payment commitments
• Identifying overdue debts and implementing appropriate recovery actions
• Managing account reconciliations and client ledger postings
• Analysing discrepancies, anomalies, or disputes related to invoices and coordinating resolution with relevant departments
• Collaborating closely with Finance, Commercial, Reservations, Reception, and Sales teams to ensure effective account monitoring
• Preparing debt reports, recovery reports, and performance indicators for management
• Ensuring adherence to internal procedures related to credit, billing, and debt recovery
• Participating in preventing risks associated with debt and contributing to continuous improvement of credit management processes
• Maintaining professional and constructive communication with clients and partners

Requirements:

• Higher education in Finance, Accounting, Management, or similar field
• Experience in a similar role, ideally in the hospitality sector
• Strong understanding of billing, client accounting, and debt recovery processes
• Attention to detail, organisational skills, and analytical abilities
• Excellent interpersonal and communication skills
• Ability to work collaboratively with various departments
• Proficiency in computer applications and hotel/financial management systems

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As a Confeiteiro, you will be responsible for preparing desserts and various types of sweets according to menu demands.

Key responsibilities include:

• Preparing individual desserts, buffets, and trays, and ensuring distribution to consumption areas.
• Developing technical files for costs and preparation of new desserts under guidance.
• Monitoring buffet consumption and replenishing desserts as needed.
• Requesting necessary raw materials, defining products and quantities, and submitting requests for approval.
• Collecting desserts at the end of services and directing them to their proper destination safely.
• Complying fully with food safety best practices.
• Guiding the Kitchen Assistant.
• Performing other related tasks as needed.

Requirements:

• Teamwork
• Organisation
• Agility
• Attention to detail
• Discipline and responsibility

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As a Receptionist, you will be at the heart of hotel life, providing exceptional service to guests and making their stay unforgettable.

Responsibilities:

• Provide personalised and warm welcome to guests
• Work on a rotating shift system, including night shifts, and participate in the hotel's reservation service
• Liaise with different hotel departments to meet guest requests
• Continuously improve the quality of hotel services
• Ensure guest loyalty and retention
• During night shifts, manage hotel activities in the absence of management, including closing procedures, cash handling, and anticipating next-day needs

Requirements:

• Fluent in French and a second language
• Strong teamwork and interpersonal skills
• Attention to detail and commitment to providing excellent service

Benefits:

• Monthly salary of €2,080
• Meal allowance
• 13th month salary
• Profit-sharing and bonuses
• 50% reimbursement of Navigo pass
• Inter-company travel discounts
• Accor mutual insurance
• Heartist card offering discounted rates at Accor hotels
• All public holidays after three months of service
• Uniform and laundry service

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Job Summary The Cluster Director of Commercial and Marketing is responsible for leading and driving the overall commercial strategy for Raffles Sentosa Singapore and Sofitel Singapore Sentosa. The role oversees Sales, Events, Weddings, Marketing and other commercial functions to maximise revenue, market share, profitability and brand positioning.

Responsibilities

• Develop and implement the overall commercial and marketing strategy for Raffles Sentosa Singapore and Sofitel Singapore Sentosa Resort & Spa to achieve revenue, profitability and market share objectives.
• Work closely with the Cluster General Manager to establish annual commercial priorities, sales and marketing plans, budgets and action plans.
• Identify strategic, organisational and tactical initiatives to improve commercial effectiveness, efficiency and performance.
• Lead the development and execution of initiatives to drive Rooms, Food & Beverage, Meetings & Events, Weddings and other revenue streams.
• Continually assess market trends, competitor activity and customer behaviour to identify opportunities and adjust strategies accordingly.
• Establish clear commercial objectives, performance indicators and reporting mechanisms to support informed decision-making.
• Create a predictable sales model and drive accurate monthly, quarterly and annual forecasting.

Sales & Business Development

• Provide strategic leadership and direction to the Proactive Sales, Reactive Sales, Events and Weddings teams.
• Ensure the achievement and maximisation of Rooms and Banquet revenue, overall profitability and other agreed commercial targets.
• Proactively identify, develop and secure new business opportunities across relevant market segments, with particular focus on luxury leisure, corporate, MICE, weddings and social events.
• Establish effective solicitation and account management strategies to maximise revenue and yield.
• Identify priority markets and accounts through market intelligence and research and ensure appropriate account coverage.

Marketing & Brand Positioning

• Lead the development and implementation of integrated marketing strategies that support revenue generation, brand awareness and commercial objectives.
• Work closely with the Marketing team to develop effective demand-generation initiatives across relevant channels.
• Ensure alignment between sales, marketing, communications, partnerships and brand strategies.
• Strengthen the market positioning and visibility of Raffles Sentosa Singapore while ensuring all activities are aligned with the Raffles brand, standards and luxury positioning.

Revenue Optimisation & Business Intelligence

• Work closely with Revenue Management and other relevant stakeholders to maximise revenue, yield, profitability and market share.
• Analyse business performance, market trends and customer data to identify opportunities and potential risks.
• Ensure effective use of CRM, sales intelligence, business analytics and reporting tools.
• Drive the development of meaningful commercial reports, forecasts and dashboards to support strategic decision-making.

People Leadership

• Build, lead and develop a high-performing commercial and marketing team.
• Recruit, onboard, develop, motivate and retain capable and committed team members.
• Provide clear leadership, direction, coaching and support to direct reports and their respective teams.
• Establish a culture of accountability, collaboration, innovation and continuous improvement.

Stakeholder Management

• Work closely with operational and cross-functional teams to ensure alignment between commercial strategies and operational capabilities.
• Develop strong relationships with key corporate accounts, industry partners, Accor stakeholders and other relevant organisations.
• Ensure effective communication of commercial priorities and strategies throughout the hotels.

Qualifications

• Minimum 8 to 10 years of progressive commercial leadership experience within luxury hospitality, with significant experience in Sales and Marketing.
• Proven experience leading multi-functional commercial teams, including Sales, Events, Marketing and/or Revenue-related functions.
• Strong understanding of luxury hospitality markets, customer behaviour and distribution channels.
• Demonstrated track record of achieving revenue growth, market share and profitability targets.

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You will be responsible for receiving and storing goods, analysing and providing suitable storage locations, following established procedures.

Key responsibilities:

• Receive goods, checking invoices against products and orders, and confirm receipt with stamp and signature.
• Store materials in designated areas, organising them according to the First-In-First-Out system, ensuring proper packaging and integrity.
• Launch invoices in the inventory system, generate reports, and submit for approval.
• Separate materials according to requisitions, prepare for delivery, and follow procedures.
• Process requisition cancellations in the inventory system.
• Monitor stock levels, request purchases as needed, and verify inventory turnover and material validity.
• Conduct monthly inventories and generate discrepancy reports.
• Execute other related tasks as required.

Benefits:

• Health insurance (AMIL)
• Dental insurance (AMIL, optional)
• Accor Academy corporate education
• Anniversary day off
• Meal allowance (R$ 655.00)
• Transportation allowance
• Pharmacy reimbursement up to 50%

Working hours: Shift-based work schedule.

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As an Accounting Assistant, you will work under the responsibility of the Administrative and Accounting Manager.

Main responsibilities:

• Accounts receivable:
• Control and send various debtor invoices
• Verify payments and reconcile with issued invoices
• Monitor debtor accounts and follow up on unpaid invoices
• Check travel agency commissions before payment
• Process client invoicing requests and credit notes

• Cash management:
• Daily control of payments (cash, bank cards, transfers)
• Monitor and match cash accounts
• Prepare bank deposits
• Participate in monthly closings and analyse discrepancies

• Administrative support:
• Filing and archiving accounting documents
• Participate in various financial service administrative tasks (e.g. car park turnover, tourist tax)
• Occasional assistance with other accounting topics

Requirements:

• Education in accounting or administrative management (high school to 2 years of university)
• Initial experience in accounting or hospitality
• Good mastery of Excel and office tools
• Knowledge of hotel software
• Knowledge of accounting software
• Accuracy, organisational skills, and discretion
• Good interpersonal skills and teamwork spirit

Benefits:

• Heartist Welcome Card (employee benefits card) offering discounts in Accor hotels and restaurants, as well as partner companies
• 13th month salary according to current agreements
• Recovery of 10 public holidays according to current agreements
• 10 guaranteed weekends per year according to current agreements
• Quality service bonus
• Meal allowances
• 60% reimbursement of public transportation costs in Ile de France (with proof)
• Health insurance and life insurance

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The successful candidate will lead, coach, and inspire the Villa Host team to provide excellent hospitality.

Key responsibilities include:

• Overseeing the arrival, in-stay, and departure experience for villa guests
• Managing VIP, repeat guest, and special occasion experiences with attention to detail and personalization
• Supervising daily reception, check-in, check-out, and guest service workflows
• Resolving guest concerns quickly and professionally
• Training, coaching, and scheduling front office team members
• Monitoring room inventory, occupancy, and yield management to drive revenue
• Acting as the shift leader or hotel representative when the manager is away
• Coordinating with housekeeping and maintenance to ensure clean and ready rooms

The ideal candidate will have:

• At least 4 years of experience in luxury hotel operations
• 1-2 years of experience in a supervisory or assistant management capacity
• A background in villa, suite, or butler operations within a 5-star or ultra-luxury environment
• A degree or diploma in Hospitality Management or equivalent professional qualification
• Proficiency in Opera PMS and Microsoft Office Suite
• Excellent verbal and written communication skills in English
• Additional languages, particularly Mandarin or Russian, are a significant advantage
• Strong financial acumen with exposure to budgeting and cost control processes

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The hotel, opened in December 2015, is located in a 1926 building and offers 80 rooms and suites, a spa, a pool, a sauna, a hammam, and a fitness area.

As a polyvalent restaurant employee, you will:

• Welcome clients with a smile
• Ensure the smooth running of breakfast service
• Provide service at the bar
• Serve clients while respecting Mgallery standards
• Maintain a clean workspace and common areas
• Follow HACCP hygiene rules
• Prepare for the next day
• Monitor stock levels to avoid shortages and waste

We are looking for someone who is reactive, dynamic, organised, punctual, smiling, rigorous, and recognised for their sense of service. You should be comfortable working in a 5-star environment and able to work as part of a team.

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As a Chef de Partie Patisserie, you will be responsible for participating in the pastry production for our different activities, including the restaurant La Réserve, seminars, banquets, and breakfasts. Your main tasks will include:

• Participating in the creation and preparation of desserts for the La Réserve restaurant
• Ensuring the production of high-quality desserts for events and group services
• Contributing to a varied and gourmet pastry offer for breakfast
• Collaborating with the Sous-Cheffe Pâtissière to evolve recipes and presentations
• Managing stock levels, ordering, and cost control
• Maintaining high standards of hygiene and food safety

We are looking for someone with a pastry-making qualification (e.g. CAP, Bac professionnel, BTM) and significant experience in restaurant pastry-making or hotel pastry-making. You should have a good understanding of fundamental pastry techniques and be able to work independently.

In return, we offer a stimulating and varied role, the opportunity to develop new creations, and a dynamic work environment that prioritises seasonal products and local producers.

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The successful candidate will be responsible for preparing and composing menus, supervising the kitchen, ensuring quality and compliance with standards, managing inventory, controlling stock, and instructing staff to maintain organisation and efficiency in operations.

Qualifications:

• Food Handling Course (minimum 10 hours) - compulsory
• National and international cooking courses - optional
• Mastery of basic and advanced cooking techniques, including cooking methods, food handling, and presentation
• Knowledge of food safety and hygiene regulations, including practices for safe storage and proper food handling
• Inventory management skills, stock control, and storage practices to ensure ingredient quality and freshness
• Ability to work within established budgets, minimise waste, and optimise resources
• Knowledge of menu adaptation and preparation of themed or seasonal dishes according to chain requirements
• Teamwork skills, ability to coordinate and collaborate with kitchen staff, assistants, waiters, and other hotel departments
• Organisation and Time Management: competence to organise multiple tasks simultaneously and meet service times without compromising dish quality
• Adaptability and Flexibility: ability to adjust to changes in the menu, special events, customer preferences, and unexpected situations in the kitchen

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As a close-knit manager, you will be responsible for achieving qualitative, economic, and team objectives under the supervision of the Residence Director.

Key responsibilities include:

• Ensuring customer satisfaction and loyalty through excellent service
• Managing and developing a high-performing team
• Overseeing daily operations, including hygiene, safety, and technical maintenance
• Driving business results and commercial development
• Managing the central reservations team, handling over 90,000 bookings per year
• Remote management of a secondary residence and house

Requirements:

• Bac +2 or Bac +3 qualification in hospitality
• In-depth knowledge of the hotel sector
• Experience in team management and leadership (minimum 2 years)
• Fluency in English

Benefits:

• 13th month salary after one year of service
• Variable bonus based on objectives
• Participation bonus
• Meal compensation and restaurant vouchers
• Advantageous health insurance
• All Heartist Accor card (discounts in Accor hotels and restaurants, as well as partner companies)

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As a Maitre, you will be responsible for overseeing the operation of food and beverage sales points, ensuring high-quality services, increasing revenue, and improving customer satisfaction.

Your main responsibilities will include:

• Planning, managing, and coordinating restaurant activities, defining work guidelines and routines, guiding and prioritizing tasks, and solving operational problems;
• Supervising service at all sales points, supporting teams, and anticipating their needs;
• Greeting guests cordially, making eye contact, and addressing them by name;
• Promoting menu product sales according to each customer's profile and stimulating aggregate sales to increase hotel profitability.

Requirements:

• Advanced English;
• Specific knowledge related to the function;
• Knowledge and application of good food safety practices;
• Notions of etiquette;
• Proactivity, organization, good communication and oral expression, and interpersonal relationship skills.

Benefits:

• Transportation voucher;
• Dental insurance;
• Meal at the location;
• Medical insurance;
• Group life insurance;
• Pharmacy reimbursement; and
• TotalPass.

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We are looking for a dynamic, organised individual with a passion for delivering exceptional customer experiences to join our reception team at Novotel Barcelona City. As a leading international hotel chain, we offer a unique opportunity to grow within our organisation.

Why work with us? We believe that reception is at the heart of the hotel, providing a crucial first impression and setting the tone for a guest's stay. Our team is young, close-knit, and enjoys a great working environment.

Responsibilities:

• Welcome and bid farewell to each client
• Personalise the stay of our loyal customers
• Manage requests, incidents, and needs
• Ensure an efficient and memorable experience
• Coordinate with other departments
• Handle calls, emails, and requests
• Contribute to departmental objectives and the ALL programme
• Share ideas and energy to drive growth

Qualifications: We are looking for individuals who embody the Heartist spirit, combining heart and professionalism. You should:

• Enjoy human interaction and make guests feel welcome
• Remain calm under pressure
• Be organised and proactive
• Possess curiosity and a desire to learn and develop
• Work effectively in a team
• Have a good level of French and English (additional languages a plus)
• Be flexible and proactive with a positive attitude

Additional Information: We offer:

• The opportunity to work in a flagship hotel within Europe's number one hotel chain
• A young, close-knit team with a great working environment
• The chance to work in the centre of Barcelona
• Free employee parking
• An international, dynamic, and opportunity-filled environment
• Real growth prospects within Accor
• Continuous training and development
• The chance to join a reception team in evolution

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Key Responsibilities:

• Supervise daily HVAC maintenance and repair activities.
• Monitor and maintain air-conditioning systems, chillers, AHUs, FCUs, ventilation systems, and related equipment.
• Carry out preventive maintenance according to the hotel's maintenance schedule.
• Diagnose and troubleshoot HVAC faults and arrange timely repairs.
• Supervise technicians and ensure maintenance work is completed safely and efficiently.
• Conduct regular inspections of HVAC equipment and identify potential issues before breakdowns occur.
• Monitor equipment performance and energy consumption and highlight any abnormalities.
• Ensure proper maintenance records, service reports, and equipment logs are updated.
• Coordinate with contractors and service providers for specialised HVAC works when required.
• Ensure tools, equipment, and spare parts are properly maintained and available.
• Respond promptly to guest room and operational HVAC complaints.
• Ensure all maintenance activities comply with safety, environmental, and hotel standards.
• Support energy-saving and preventive maintenance initiatives.
• Assist the Chief Engineer / Engineering Manager with projects, inspections, and other engineering activities.
• Perform other duties as assigned by the Engineering Management.

Qualifications:

• Diploma or Certificate in Mechanical, Electrical, HVAC, or Engineering-related field.
• Minimum 3 years of relevant HVAC maintenance experience, preferably in a hotel or commercial building.
• Good knowledge of air-conditioning and ventilation systems.
• Experience in troubleshooting and preventive maintenance.
• Strong technical and problem-solving skills.
• Good supervisory and team management skills.
• Able to work independently and respond to emergencies when required.
• Good communication and coordination skills.
• Willing to work shifts, weekends, and public holidays.
• Open to Malaysian candidates only; preferably local Sarawakian.

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As a Breakfast Server, you will be responsible for:

• Setting up the breakfast buffet and dining area
• Welcoming guests
• Clearing and resetting tables
• Checking out guests (handling payment and departure)
• Monitoring stock levels and placing orders
• Preparing for the next day's breakfast service

To be successful in this role, you will have:

• A diploma in hospitality or catering (e.g. CAP, Bac Pro)
• Previous experience in a similar role
• Excellent customer service skills
• Organisational and attention to detail skills
• Dynamic and proactive approach

In return, we offer:

• Comprehensive training and support
• Career development opportunities
• Competitive salary: €12.31 per hour gross, plus monthly bonuses and meal allowance
• 50% reimbursement of tolls and free on-site parking
• Working hours: 7:00 am - 1:30 pm, with 2 consecutive days off per week
• Contract duration: 2 months (September 7 - October 31), with possibility of extension to a permanent contract

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As a Server, you will be responsible for providing excellent customer service, ensuring the smooth operation of the restaurant and bar, and contributing to the development of our business. Your duties will include:

• Welcoming customers with a smile and providing attentive service
• Advising customers on our menu and making recommendations
• Taking orders, serving food and drinks, and handling payments
• Maintaining the cleanliness and organization of the restaurant and bar areas
• Participating in the setup and breakdown of events and seminars
• Working collaboratively with the kitchen, bar, and reception teams

In addition to your restaurant duties, you will also be involved in the planning and execution of seminars and events, including:

• Preparing and setting up meeting rooms
• Ensuring the quality and presentation of event spaces
• Providing refreshments and catering for events
• Coordinating with event organizers and participants

We are looking for someone with a friendly and outgoing personality, who is organized, reliable, and able to work well under pressure. Previous experience in the hospitality industry is desirable, but we are more interested in your motivation, attitude, and willingness to learn.

Benefits of working with us include:

• Competitive remuneration with performance-based bonuses
• Discounts in Accor hotels and partner establishments
• 50% reimbursement on public transportation costs
• Profit-sharing scheme
• Access to employee discounts and benefits through our CSE program

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As an Events Assistant, you will assist in organising, setting up, and preparing infrastructure for events, ensuring quality standards and procedures are met.

Key responsibilities include:

• Supporting event clients, managing reservations, and operational tasks
• Updating systems, organising information, and tracking demands
• Contributing to excellent service delivery and customer satisfaction

Requirements:

• Completed secondary education
• Good communication and organisational skills
• Basic computer literacy
• Desirable: customer service experience

Benefits include exclusive sector-specific perks and solid recognition for daily commitment.

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As an intern, you will gain hands-on experience in every facet of bistro operations, from wine and food knowledge to providing personalized service to guests.

You will learn all about service standards to provide the best care for guests.

In return for your passion and dedication to excellence, we offer a variety of benefits, rewards, and development opportunities.

You will have the opportunity to participate in various cross-trainings across different hotel departments, gain exposure to quality management and operational coordination projects, and take part in an operational management shift once per month.

The internship allowance is €750 gross per month, based on 38 hours per week.

You will also have the possibility to receive travel allowance and enjoy a meal (for free) in our staff canteen every day.

Additionally, you can enjoy discounts of up to 50% at selected restaurants and bars within participating 4- and 5-star hotels in Amsterdam.

Responsibilities

• Gain hands-on experience in every facet of bistro operations
• Learn about wine and food knowledge
• Provide personalized service to guests
• Learn about service standards

Requirements

• Enrolled in a hospitality management study
• Work in an accurate manner with attention to detail
• Speak English on a business level

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Responsibilities:

• Set up and clear the breakfast buffet
• Welcome hotel guests
• Ensure high-quality customer service and contribute to customer satisfaction
• Restock the buffet
• Clean and tidy the dining area
• Monitor HACCP procedures
• Perform housekeeping tasks in common areas
• Conduct end-of-month inventories
• Suggest event ideas
• Some pastry-making skills are desirable

Requirements:

• Motivation to start a career in hospitality
• Good communication skills
• Polite and courteous demeanor
• Ability to please customers

Benefits:

• 50% reimbursement of TCL subscription
• Employer-provided health insurance
• Meal vouchers
• Bonuses after one year of service

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As a Reservations Agent, you will be responsible for managing room reservations, providing excellent customer service, and ensuring a smooth check-in process for our guests.

Key responsibilities:

• Manage room reservations and provide administrative support to the reception team
• Convert inquiries into bookings and present the hotel's loyalty program to customers
• Handle customer objections and respond to their queries
• Process bookings accurately and efficiently
• Identify new customers and adapt sales pitches accordingly
• Inform customers about hotel services and encourage them to use them
• Collaborate with colleagues to achieve sales targets

Requirements:

• Strong communication and interpersonal skills
• Ability to work under pressure and handle stress
• Commercial awareness and sales skills
• Diplomatic and professional demeanor
• Proficiency in telephone communication
• Team player with a positive attitude

Benefits:

• Competitive salary with a monthly quality bonus of €50
• Food compensation allowance of €8.70 per working day (approximately €191 per month)
• 50% public transportation reimbursement
• Health insurance and life insurance coverage
• 13th month salary (subject to seniority)
• Paid holidays and guaranteed bank holidays
• Annual salary review and collective interest-sharing scheme
• Access to employee discounts and benefits through the Accor Heartist card and Atypio employee club

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Your responsibilities will include:

• Gathering information to establish client quotes
• Creating commercial proposals for study days, group bookings, business, leisure, and sports events
• Verifying seminar room conformity according to client needs
• Physically welcoming clients on the day of the event
• Providing technical assistance during the event
• Invoicing after the event
• Building client loyalty

You will benefit from meals provided on site.

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Responsibilities:

• Manage daily F&B operations to ensure quality service and guest satisfaction
• Collaborate with chefs to design balanced menus
• Monitor food and beverage costs, control waste, and manage inventory
• Prepare budgets, forecast sales, and analyze financial reports

Qualifications:

• Strong interpersonal skills for interacting with guests, staff, and suppliers
• 5-7 years of experience in F&B operations in managerial roles
• Familiarity with restaurant operations, banquet management, and inventory control

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The hotel, which opened in December 2015, is located in a 1926 building and offers 80 rooms and suites, a spa, a pool, a sauna, a hammam, and a fitness area.

As an Extra Service staff member, you will be responsible for:

• Welcoming clients with a smile
• Ensuring the smooth running of the breakfast service
• Providing service at the bar
• Serving clients while respecting the Mgallery standards
• Maintaining the cleanliness of your workspace and common areas
• Following HACCP hygiene rules
• Preparing for the next day

To be successful in this role, you should have:

• Reactivity, dynamism, and organisational skills
• A punctual, smiling, rigorous, and organised attitude
• A focus on customer service
• Experience in a 4 or 5-star hotel is welcome
• Availability and a willingness to work as part of a team
• Sensitivity to the 5-star universe

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As an Intermittent Hostess at Accor, you will be responsible for receiving and welcoming guests and clients, providing cordial and personalized attention from their arrival. You will manage reservations, organize table assignments, accompany clients, and coordinate with the service team to ensure a pleasant, orderly experience aligned with hotel quality and service standards.

Qualifications:

• Technical or university studies in Hospitality and Tourism, Service Administration, Gastronomy, or related fields.
• Minimum 6 months of experience in customer service, reception, restaurants, or hotels (desirable).
• Excellent communication and service-oriented skills.
• Intermediate to advanced English level.

Additional Information:

• Benefits card for employees offering discounted rates at Accor properties worldwide.
• Learning programs through our Academies.
• Opportunities to develop talent and grow within the hotel and globally.
• Ability to make a difference in the local community through Corporate Social Responsibility activities.

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The successful candidate will assist in leading the Engineering team, implementing preventive and corrective maintenance programs, coordinating engineering projects, and ensuring compliance with statutory requirements, brand standards, and safety regulations.

Key responsibilities include:

• Managing day-to-day engineering and maintenance operations across all hotel facilities
• Supervising, guiding, and mentoring the Engineering team to ensure productivity, technical competency, and adherence to safety and operational standards
• Overseeing preventive and corrective maintenance programs for all mechanical, electrical, plumbing, HVAC, and building systems
• Conducting regular inspections of equipment, systems, and hotel premises to identify maintenance requirements, safety hazards, and opportunities for operational improvement
• Ensuring all engineering facilities, systems, and equipment are maintained in safe, reliable, and efficient operating condition
• Coordinating with contractors, suppliers, and vendors for maintenance, repair, and engineering projects
• Supporting the planning and execution of renovations, refurbishments, and capital projects, ensuring quality, timelines, and budget compliance
• Ensuring compliance with applicable local laws, safety regulations, environmental requirements, and hotel brand standards
• Monitoring engineering inventory, spare parts, maintenance materials, tools, and equipment to ensure availability and effective cost control
• Assisting the Director of Engineering in preparing departmental budgets, forecasts, reports, and performance dashboards
• Monitoring engineering-related expenses and identifying opportunities to improve operational efficiency and reduce costs
• Responding promptly to guest and departmental maintenance requests, ensuring timely resolution and minimal disruption to hotel operations
• Implementing and monitoring energy conservation, resource efficiency, and sustainability initiatives in coordination with the Director of Engineering
• Maintaining accurate maintenance records, equipment histories, service logs, inspection reports, and compliance documentation
• Supporting emergency response and crisis management plans, ensuring the operational readiness and safety of all hotel facilities
• Working closely with other hotel departments to address engineering-related operational requirements and maintain smooth hotel operations
• Monitoring the performance and condition of critical engineering systems and recommending improvements or corrective actions when required
• Supporting the development and implementation of engineering procedures, standards, and maintenance plans to improve operational efficiency
• Ensuring all engineering activities are carried out with minimal impact on guest comfort and hotel operations
• Performing other engineering-related duties and responsibilities as assigned by the Director of Engineering.

The ideal candidate will have:

• Minimum 5–7 years of experience in engineering or facilities management, with at least 2 years of management experience, preferably within the hospitality industry
• Strong technical knowledge of hotel systems, including HVAC, electrical, plumbing, fire safety, and building management systems
• Familiarity with Indonesian rules & regulations as well as law including permit and licenses related to Engineering
• Proven leadership and team management skills, with the ability to lead and develop engineering teams effectively
• Demonstrated experience in preventive and corrective maintenance, project management, and energy efficiency initiatives
• Good knowledge of safety standards, regulatory requirements, compliance, and preventive maintenance best practices
• Strong analytical, problem-solving, organizational, and decision-making skills
• Proficiency in Microsoft Office applications
• Fluency in Bahasa Indonesia and English

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We are looking for an experienced partner for your internship where you can apply your acquired knowledge in practice and gain valuable insights into professional life.

For summer 2027, we offer the following internship positions:

Intern Service or Kitchen (m/f/d)

Your tasks: In Service:

• Support during breakfast, lunch, and dinner service
• Welcome and seat our guests
• Set and clear tables
• Serve food and drinks
• Prepare mise-en-place

In Kitchen:

• Assist the kitchen team
• Prepare mise-en-place
• Help with goods receipt and storage
• Support food production and presentation (buffet and à la carte)

Qualifications:

• You are looking for a place for your mandatory internship and currently attending a hotel or tourism school or a comparable educational institution?
• You bring enthusiasm and passion for the hotel industry / gastronomy
• You think and act independently and help out where support is needed
• You work well in a team and are communicative
• You have good German and ideally good English skills

Additional Information:

• Exciting insights into the varied world of hotel industry and gastronomy
• A helpful and experienced team that supports and accompanies you during your internship
• Structured induction and fixed contact persons
• Attractive internship remuneration
• Provision of a uniform including cleaning
• Healthy and balanced meals in our staff canteen
• The possibility of accommodation on site, subject to availability

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As a Supervisor of Reception, you will be responsible for ensuring the correct daily operation, implementing work procedures, service policies, and guest attention. You will also supervise the work of receptionists and resolve complaints.

Key responsibilities:

• Ensure optimal development of receptionists' tasks
• Follow up on departmental pending issues
• Guide the team towards achieving established goals
• Conduct shift handovers following pre-established practices
• Report any considered hazardous or suspicious situations in the hotel
• Comply with the hotel's internal regulations, policies, and procedures
• Reflect the ideal attitudes of Accor's connector: 'I connect', 'I involve', 'I go beyond', and 'I personalize'
• Comply with the Work Safety and Health Regulations
• Attend all programmed training sessions
• Execute other related functions according to area needs

Requirements:

• Technical or university professional
• Studies in Hospitality and Tourism, Hotel Administration, Hotel Management, etc.
• Intermediate Office skills
• Intermediate Excel skills
• Advanced Opera Cloud system skills
• Advanced English language skills
• 2-3 years of experience in the position or similar roles

Benefits:

• Employee benefit card offering discounted rates at Accor hotels worldwide
• Learning programs through our Academies
• Opportunities to develop talent and grow within the hotel and globally
• Ability to make a difference in the local community through our Corporate Social Responsibility activities

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As a Receptionist, you will take care of our clients from their arrival to their departure, ensuring they have a memorable experience.

Responsibilities:

• Welcome clients, ensure check-in and check-out, establish billing and payment, guaranteeing exceptional service
• Offer a personalized experience for clients
• Promote hotel facilities, enhance client stays by suggesting services

Qualifications:

• Essential service quality: similar experience is a plus
• Mastery of FOLS software or equivalent
• Proficiency in English and Spanish

Benefits:

• Collaborator card offering reduced rates at Accor
• Training plan delivered in our Academies
• Opportunity to develop talents and grow within the establishment and worldwide
• Ability to make a difference through our Ethics & Social Responsibility activities, such as our commitment to the Green Key label

Team and work environment:

• The IBIS STYLES Bordeaux Mériadeck has 22 collaborators to welcome you.
• Chirine and Pauline, responsible for reception, will accompany you to ensure a successful arrival within their team and the entire establishment.

Our Commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

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We are looking for a Night Receptionist (Student) to join our team at the Combo Mercure/Ibis Achères hotel.

As a Night Receptionist, you will take care of our clients from arrival to departure, ensuring they have a memorable experience.

Your responsibilities:

• Welcome clients, manage check-in and check-out, handle billing and payment, providing exceptional service
• Respond to phone calls and take reservations
• Handle client requests and follow up to ensure satisfaction
• Actively participate in maintaining quality performance and customer loyalty
• Promote hotel facilities and enhance client stays by offering hotel services
• Apply brand and hotel procedures for client control and security
• Ensure the day's tasks are completed correctly
• Invoice no-shows
• Familiarize yourself with evacuation procedures

Qualifications:

• Previous experience in reception is required
• Proficiency in OPERA CLOUD PMS
• Professional/ fluent English (written and spoken)
• Customer service skills and excellent communication
• Organizational, autonomous, and versatile
• Availability during weekdays and public holidays

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As a Housekeeper at Ibis Budget BH Minascentro, you will be responsible for cleaning, tidying, and organising rooms and common areas to our high standards. You will ensure the well-being and safety of our clients and colleagues.

Responsibilities:

• Clean and tidy rooms and common areas, following safety procedures and standard operating procedures.
• Use personal protective equipment and cleaning materials correctly.
• Prepare trolleys with necessary items for work.
• Check room equipment and report maintenance issues.
• Handle lost items according to procedure.
• Share guest preferences to personalise services.
• Represent our brand values and participate in service culture actions.
• Follow sustainable practices for water, energy, and products.

Qualifications:

• Minimum: Completed Primary Education; Basic knowledge of Cleaning and Organisation.
• Desirable: Completed Secondary Education; Knowledge of Cleaning Products and their Use; Experience in the field.

Benefits:

• Professional growth opportunities
• Inclusive environment
• Meaningful work
• Personal appreciation

Additional Information:

• 5x2 shift pattern

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The ideal candidate will serve as the dedicated point of contact for Pool Villa guests, providing warm and personalized service from arrival through departure.

Key responsibilities include:

• Coordinating villa arrival experiences, in-villa dining, amenities, and housekeeping requests
• Anticipating guest needs and preferences, curating bespoke touches and experiences
• Liaising with Housekeeping, Engineering, F&B, and Spa teams to resolve requests promptly
• Supervising daily reception, check-in, check-out, and guest service workflows
• Resolving guest concerns quickly and professionally
• Training, coaching, and scheduling front office team members
• Monitoring room inventory, occupancy, and yield management

Requirements:

• 1-3 years' experience in villa hosting, butler service, or guest relations within a luxury resort
• Proficiency in Microsoft Word and Excel, with working knowledge of hospitality software (Opera system)
• Excellent command of both English and Thai

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We are looking for dynamic, smiling, punctual individuals who are comfortable with customer contact. Previous experience in restaurants is appreciated, but motivation and seriousness will also make a difference.

We are particularly looking for:

• Breakfast staff
• Lunch servers
• Dinner servers

This establishment is part of the Novotel network.

Missions are occasional according to our needs and your availability.

Remuneration is based on the applicable conditions for franchise extras.

Job Data by YubHub.

Responsibilities:

• Assist in the execution of preventive maintenance activities based on checklists, inspecting and verifying the functioning of pumps, water tanks, lighting, generators, air conditioning, and hot water heaters
• Perform corrective maintenance in apartments, responding to simple calls such as lamp replacements and leaks
• Clean and paint technical areas
• Assist in the execution of services in the area, including masonry and painting, and transporting tools and materials
• Read and record daily consumption of gas, water, and energy
• Clean the pool, measuring pH and chlorine levels
• Comply with procedures related to the use of personal protective equipment (PPE)
• Perform other related tasks as needed

Qualifications:

• Open-mindedness, customer orientation, teamwork, proactivity, and clear communication
• Responsibility and commitment, attention to detail, and organization
• Problem-solving skills, discretion, and ethical posture
• High school diploma, NR 10 course, basic knowledge of electrical work, Microsoft Office, and internet

Benefits:

• Transportation voucher
• Ticket Flex: flexible meal or food allowance
• Amil Health: health insurance with co-participation
• Amil Dental: optional dental insurance
• Private pension plan: optional
• Life insurance: paid by the company
• Loyalty program
• Profit sharing
• Pharmacy reimbursement after 6 months
• Anniversary leave
• Weekly labour gymnastics

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The successful candidate will be responsible for:

• Welcoming clients and managing phone calls;
• Recording arrivals and departures;
• Ensuring a smooth stay for clients by maintaining good relationships;
• Setting up and monitoring the breakfast buffet as needed;
• Maintaining the cleanliness of the establishment and adhering to quality standards and procedures;
• Providing information and guidance to clients;
• Guaranteeing client satisfaction.

Requirements:

• Computer literacy is essential for this role;
• Experience in hospitality and traveller accommodation;
• Punctuality;
• Team spirit;
• Initiative;
• Versatility;
• Good communication skills.

Benefits:

• Meal vouchers and compensatory food allowances;
• 75% reimbursement of transport costs;
• Advantageous health insurance.

Job Data by YubHub.

As a Receptionist, you will play a key role in ensuring a memorable experience for our guests. You will be responsible for providing exceptional customer service, handling guest requests, and ensuring the smooth operation of the front desk.

Key responsibilities:

• Welcome guests with professionalism and courtesy during check-in and check-out.
• Manage reservations made by phone, email, and online platforms.
• Provide information about the hotel, available services, and tourist information.
• Handle phone calls and messages, directing them to the relevant departments.
• Resolve guest complaints and concerns efficiently and courteously to ensure guest satisfaction.
• Perform daily closing procedures and billing operations.
• Implement brand and hotel policies and procedures related to guest control and security.
• Prepare documents and areas for the morning team.
• Work on various projects assigned by your supervisor.
• Embody the Heartist spirit in your interactions with guests.

Requirements:

• Previous experience in hotel reception, preferably in a similar role.
• Excellent presentation and a strong focus on customer service.
• Ability to work independently and as part of a team.
• Proficiency in computer software and reservation systems (e.g., OPERA CLOUD, BIZZON, TARS).
• Strong English language skills, both written and verbal (additional languages an advantage).
• Reliable, flexible, and able to work varied shifts, including nights and weekends.
• Hold a CAP, Bac Pro, BTS Hôtellerie, or equivalent qualification; motivated individuals with relevant experience or training will also be considered.
• Understanding of customer care principles.
• Problem-solving skills.
• Ability to interact with the public, displaying kindness and availability.

Working conditions:

• Full-time position with rotating shifts, including nights, weekends, and public holidays.
• 8-hour work periods.

If you're interested in this opportunity, please contact Virginie Merion at Virginie.MERION@accor.com.

Job Data by YubHub.

We are looking for a multipurpose employee, a true atmosphere creator, who is close to customers, loves selling, advising, and making the TRIBE experience come alive.

Working Hours and Versatility

• You work rotating shifts, either morning or evening.
• You may be required to open the bar, prepare for morning service (breakfast, drinks, setting up, and lunch), or ensure service and closing in the evening.
• Your versatility is a strength: you actively participate in clearing tables, ensuring smooth service transitions, and helping colleagues at reception or in the kitchen as needed.
• This flexibility is integral to the TRIBE spirit.

Daily Responsibilities

• Service and Customer Relations
• Welcome and advise customers in a warm and genuine TRIBE atmosphere.
• Engage with customers in the dining area and at the bar, offer advice, and encourage them to extend their stay.
• Provide smooth and attentive service, with ease behind the counter and in the dining area.
• Clear and tidy spaces between each service.
• Animation and Ambiance
• Create a dynamic atmosphere in the Social Hub, bar, and garden: you are the driving force behind the ambiance.
• Conceive and implement festive animations or events (after-work gatherings, local collaborations, workshops, tastings...).
• Support and Team Spirit
• Work hand-in-hand with the team to offer consistent and warm service.
• Actively support colleagues as needed: dining area, bar, clearing tables, reception – you are there where you are needed.
• Participate in daily bar management: setup, hygiene, stock management.
• Radiate the TRIBE spirit in every customer interaction.

Your Profile

• You are friendly, comfortable engaging in conversation, and know how to sell an experience as much as a cocktail.
• You are not afraid to switch roles during service: moving from the bar to the dining area, helping with clearing tables, or welcoming customers – you do it naturally and with a smile.
• If you already master the art of mixology, that's perfect. If not, don't worry: we will teach you the basics.
• What we look for above all is your energy and people skills.
• You love vibrant places and enjoy meeting customers in the dining area as much as preparing cocktails.
• For you, service doesn't stop at the bar – it's shared everywhere.
• Creative, dynamic, always ready to surprise, you have a true collective spirit and a desire to please.
• Autonomous, meticulous, with a good dose of humor, you are curious and always ready to learn… but also to share your know-how.
• Challenges, encounters, and the energy of a vibrant place inspire you and make you want to fully invest yourself.

Conditions and Benefits

• Contract: Full-time CDI (36 hours)
• Schedules: Rotating morning or evening shifts according to schedule
• Start date: May 2026
• Company health insurance
• 50% reimbursement of Navigo Pass
• Meal allowances
• A top-notch team, a vibrant place, and a real team culture!

Job Data by YubHub.

We offer you a dynamic work environment with varied tasks, a modern hotel concept, and a family-like atmosphere. As a guest host, you will work passionately with people and provide excellent service.

Your responsibilities:

• Morning shift (06:00 – 14:00): Prepare and manage breakfast services, personally attend to guests, handle front office duties, process reservations and phone inquiries, create daily reports, and support organisational tasks for the next shift.
• Late shift (14:00 – 22:00): Independently manage the front office, check-in and attend to national and international guests, process reservations and booking requests, maintain availability and rates in the hotel system, ensure smooth hotel operations, and actively support guests during their stay.

Requirements:

• Passion for hospitality and service
• Friendly and professional demeanour
• Good German and English language skills
• Team-oriented and reliable work style
• Experience in front office or hotel industry is beneficial
• Familiarity with MS Office applications and Opera Cloud is desirable

Benefits:

• Performance-based and fair compensation
• Regular working hours in a 2-shift system
• Secure job in an internationally recognised hotel brand
• Individual training and development opportunities
• Employee discounts within the Accor hotel group
• Short decision-making paths and direct communication with hotel management
• Appreciative work environment with a family-like atmosphere
• Motivated team that supports each other

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Responsibilities include:

• Opening and checking the cash register
• Separating and preparing credit card processes
• Making bank deposits
• Organizing area document files
• Executing accounts payable and receivable processes
• Other related tasks as needed

Requirements:

• Completed high school education
• Desirable: currently pursuing a degree in Business Administration or a related field

Job Data by YubHub.

As an Arrummador (A), you will be responsible for:

• Cleaning and tidying guest rooms during their stay and after checkout, including changing linens and replenishing amenities
• Maintaining the cleanliness and organization of vacant rooms
• Ensuring the corridor and elevator hall are clean
• Keeping the floor service area clean and organized
• Other activities related to the role
• Guaranteeing the excellence standards required by the brand.

Requirements include:

• Basic knowledge of cleaning and tidying environments
• Proactivity, attention to detail, commitment, and teamwork skills.

Benefits include:

• Transportation voucher
• Dental plan
• Meals provided
• Medical plan
• Group life insurance
• Pharmacy reimbursement.

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Responsibilities:

• Wash and clean dishes, pots, and kitchen utensils manually and using machines
• Clean and maintain kitchen areas, including equipment, dining rooms, and food circulation areas
• Collect and sort trash for recycling
• Apply food safety best practices
• Clean, organise, and store kitchen materials and utensils
• Set up and dismantle dining rooms, including arranging plates, cutlery, and napkins
• Transport and allocate food containers to designated areas
• Perform other related tasks as needed

Job Data by YubHub.

Responsibilities:

• Serving guests in the hotel restaurant and café
• Taking orders and processing payments
• Operating the cash register and handling daily closing procedures
• Actively selling – recommending dishes and beverages to guests

We Offer:

• Bonus program in addition to salary (commission on sales and more)
• Full-time employment
• Career growth opportunities
• A pleasant work environment and friendly team
• Free company meals in the hotel canteen
• Company events for employees
• MultiSport card
• Discounts on hotel services

Job Data by YubHub.

As a Director of Finance, you will be responsible for developing and implementing the hotel's financial planning and budgeting process, in alignment with the hotel's strategic goals and objectives.

Key responsibilities include:

• Developing and implementing financial planning and budgeting processes
• Monitoring and reviewing budget performance regularly
• Preparing and presenting accurate and timely financial reports
• Analysing financial data to provide insights into the hotel's performance
• Working closely with the revenue management team to set room rates and optimize revenue
• Implementing cost control measures to manage expenses efficiently
• Overseeing the financial operation of the hotel
• Coordinating and liaising with external auditors during the hotel's annual audit process
• Leading and supervising the finance team

The ideal candidate will have a degree in Finance, Accounting or a related field, professional accounting qualification, and a minimum of 5 years' experience in a hotel in an Executive role.

We offer a range of benefits, but they are not specified in the job posting.

Job Data by YubHub.

As a Group Reservations Agent, you will be the primary point of contact for group bookings, ensuring seamless communication with clients from initial enquiry to finalisation of their stay.

Key responsibilities include:

• Responding promptly to group booking enquiries from business and leisure clients
• Showcasing the hotel's facilities and services, tailoring your approach to meet individual client needs
• Managing the entire booking process, from commercial offer to final billing
• Handling client objections and providing timely resolutions
• Maintaining an impeccable attitude to uphold the hotel's and ibis brand image

Requirements:

• Excellent communication and interpersonal skills
• Ability to multitask, prioritise tasks, and manage deadlines
• Proactive approach to anticipating client needs and finding solutions
• Fluency in French and English; proficiency in a third language is desirable
• Familiarity with Opera Cloud and BackYou systems is an advantage

Benefits:

• A dynamic team environment with varied daily experiences
• Parking facilities for cars and bicycles, 60% reimbursement of transport costs
• Meal allowances and staff restaurant
• Heartist card offering preferential rates at our hotels and partner establishments

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As a Steward, you will be responsible for washing and cleaning dishes, pots, and kitchen utensils, as well as maintaining a clean and organized kitchen area, ensuring hygiene and cleanliness conditions are met.

Qualifications:

• Organized and great team player
• Passionate about maintaining a clean and safe work environment
• Knowledge of food safety and hygiene
• Creativity
• Problem-solving skills
• Contribution to results
• Pleasure in serving
• Flexibility
• Commitment
• Dynamism
• Organization
• Communication
• Teamwork

Our commitment to Diversity and Inclusion: We are an inclusive company and our goal is to attract, recruit, and promote diverse talents.

Job Data by YubHub.

As a Reception Intern, you will be responsible for:

• Welcoming clients upon arrival with courtesy and attention
• Contributing to client loyalty through warm and personalized relationships
• Anticipating and addressing client needs
• Handling emails
• Promoting the hotel's image
• Supporting brand and group projects and identity initiatives
• Showcasing hotel services to optimize sales
• Managing phone calls and taking reservations
• Restocking welcome products in Privileges rooms

Requirements:

• Hospitality studies
• Good knowledge of Microsoft Office (Word, PowerPoint, Excel)
• Fluency in French and English, spoken and written
• Proficiency in a third language is an asset
• Strong interpersonal skills, sense of welcome and service
• Motivation and teamwork spirit
• Listening and anticipation skills
• Good presentation and elocution skills
• Dynamic personality

Job Data by YubHub.

Responsibilities:

• Supervise daily reception, check-in, check-out, and guest service workflows
• Resolve guest concerns quickly, professionally, and with care
• Train, coach, and schedule front office team members
• Monitor room inventory, occupancy, and yield management to help drive revenue
• Act as the shift leader or hotel representative when the manager is away
• Coordinate with housekeeping and maintenance to ensure clean and ready rooms

Qualifications:

• A minimum of 2-5 years’ front desk experience as a Guest Service Manager is preferred
• Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software (Opera system)
• Excellent command of both Arabic and English (listening, speaking, reading, and writing) for effective communication and guest service

Job Data by YubHub.

As Floor Staff, you will be responsible for ensuring guest rooms are clean and comfortable, providing a memorable experience for our clients.

Responsibilities:

• Ensure cleaning and maintenance of rooms according to establishment standards
• Offer a personalized experience for clients

Requirements:

• Warm and caring personality, similar experience is a plus
• Ability to anticipate and analyze client needs, maintain a professional and friendly demeanor
• Organizational and time management skills

Benefits:

• Collaborator card offering reduced rates at Accor
• Training plan delivered through our Academies
• Opportunity to develop your talents and grow within the establishment and worldwide
• Capacity to make a difference through our Ethics & Social Responsibility activities

Our Commitment: We are an inclusive organization aiming to attract, recruit, and promote diverse talent.

The IBIS STYLES Bordeaux Mériadeck has 102 rooms and 23 collaborators work together to ensure client satisfaction. Within the floor service, you will not be alone; Béatrice, our housekeeper, and her team of 6 people will be present to welcome you.

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Job Objective: You will be responsible for purchasing and storing products, inspecting received goods, and ensuring correct storage according to legislative standards and established procedures.

Key Responsibilities:

• Conduct quotations, purchases, and negotiations with suppliers to achieve the best cost-benefit ratio.
• Receive, verify, and store merchandise according to legal standards and the PEPS system.
• Launch invoices in the system and forward documentation to the accounting office.
• Separate materials according to requisitions and perform inventory deductions in the system.
• Monitor stock levels (minimum/maximum), product validity, and turnover.
• Perform inventories and prepare discrepancy reports.
• Support actions related to customer experience and environmental guidelines.
• Execute correlated activities in the area, including Combo model when applicable.

What We Offer:

• Professional growth opportunities through training and development programmes.
• Inclusive work environment that encourages diversity and equal opportunities.
• Meaningful work that creates memorable experiences for our guests.
• Personal recognition and appreciation for your contributions.

Requirements:

• Completed secondary education.
• Knowledge of Food Safety Standards, basic storage techniques, and Microsoft Office package.

Desirable Qualifications:

• Basic English proficiency.
• Higher education in Administration, Hospitality, or related fields.
• Courses or experience in Purchasing and Negotiation.
• Previous experience in the role.

Additional Information:

• 5x2 shift schedule (07:12 - 17:00)

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As a Receptionist, you will take care of our clients from arrival to departure, ensuring they have a memorable experience.

Responsibilities:

• Provide an exceptional welcome and departure experience for our clients
• Develop personalised and warm relationships with clients through creativity
• Participate in hotel life and events
• Continuously learn and grow in your role

Your tasks will include:

• Check-in and check-out procedures
• Client reception and telephone handling
• Individual reservation management
• Email management
• Preparing arrivals
• Invoicing
• Managing a cash fund
• Maintaining a clean workspace

You will also provide support at the bar and breakfast service when needed.

Additional Information:

• The hotel is part of a franchise network
• Weekend and public holiday work may be required

Job Data by YubHub.

Responsibilities:

• Prepare desserts and various types of sweets according to menu demands
• Assemble individual desserts, buffets, trays, and distribute them to consumption areas
• Develop technical sheets for costs and preparation of new desserts under guidance
• Monitor buffet consumption and provide replenishment as needed
• Request necessary raw materials, define products and quantities, and submit requests for approval
• Collect desserts at the end of services and transport them safely to their destination
• Comply with food safety good practices
• Supervise Kitchen Auxiliary
• Perform other related tasks as required

Qualifications:

• High school diploma
• Food safety good practices course
• Pastry and bakery course
• Knowledge and application of various dessert preparation techniques

Benefits:

• Medical insurance
• Dental insurance (by adhesion)
• Flexible meal ticket
• Life insurance
• Profit-sharing program
• Pharmacy reimbursement (50% of reimbursed value)

Job Data by YubHub.

Responsibilities:

• Supervise the execution of services, controlling the supply of materials, and perform room cleaning and tidying when necessary.
• Identify needs and request cleaning materials.
• Inspect the cleanliness and organization of rooms, corridors, and service areas to ensure quality of service and release rooms for sale.
• Perform room cleaning and tidying services when necessary.

Qualifications:

• Knowledge of routines and procedures for room cleaning and public area maintenance.
• Handling of cleaning equipment.
• Use of personal protective equipment (PPE).
• Knowledge of cleaning products and their use.
• Basic computer skills.

Preferred qualifications:

• Office software and internet skills.
• Hotel management software.

Benefits:

• Health Plan - AMIL.
• Dental Plan - AMIL (optional).
• Accor Academy - Corporate Education.
• Anniversary day off.
• Food allowance - R$ 655.00.
• Transportation voucher.
• Pharmacy reimbursement up to 50% (see company policy).

Working hours: Shift work.

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As a Cucina Assistant Manager, you will report to the Cucina Manager and play a key role in supporting the daily operations of the assigned restaurant or bar, ensuring an exceptional guest experience that reflects Sofitel's luxury service standards.

Your responsibilities will include:

• Supporting the Outlet Manager in overseeing daily outlet operations, ensuring smooth and efficient service delivery
• Maintaining high standards of guest service, cleanliness, and presentation throughout the outlet
• Monitoring and ensuring proper mise-en-place, table setup, and overall readiness for service
• Handling guest requests, inquiries, and feedback promptly and professionally to ensure guest satisfaction
• Supervising the opening and closing procedures of the outlet, ensuring compliance with brand standards and operational procedures
• Assisting in managing, motivating, and developing the service team to deliver exceptional guest experiences
• Conducting on-the-job training and performance evaluations to enhance team competence and performance
• Fostering a positive and professional work environment that reflects Sofitel's values and commitment to excellence
• Supporting the Outlet Manager in monitoring daily sales, controlling operational costs, and achieving financial targets
• Ensuring accurate cash handling, billing, and reporting procedures
• Assisting with inventory management, requisitions, and stock control to optimize profitability and minimize waste
• Contributing to the development and implementation of promotional activities and service innovations
• Upholding Sofitel's Cousu Main service philosophy by delivering personalized and heartfelt hospitality
• Ensuring consistent adherence to brand standards in service delivery, grooming, and guest interactions
• Addressing and resolving service issues efficiently while maintaining a calm and professional demeanor
• Collaborating with the Culinary, Events, and Front Office teams to coordinate special events, promotions, and VIP services

To be successful in this role, you will need:

• A minimum of 3-5 years of experience in Food & Beverage operations, including at least 1 year in a supervisory or assistant managerial role within a luxury hotel or upscale restaurant
• Strong understanding of restaurant operations, service standards, and guest relations
• Excellent leadership, communication, and interpersonal skills
• Proficiency in POS systems, reservation management systems, and Microsoft Office applications
• Strong understanding of hygiene, food safety, and regulatory compliance standards
• Strong organizational and time management skills, with excellent attention to detail
• High level of professionalism, integrity, and discretion
• Ability to multitask effectively and remain composed under pressure
• Flexibility to work rotating shifts, weekends, and public holidays

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As a Cumim - Morning, you will assist with various tasks in the Food and Beverage department, including serving drinks, clearing tables, and transporting orders from the kitchen to the waiters at various sales points (restaurant, bar, room service, events, etc.).

Responsibilities:

• Assist with activities in the Food and Beverage area
• Clear tables and transport orders to various sales points
• Maintain organisation and hygiene of materials used
• Prepare mise-en-place for sales points
• Present bills and receive payments from customers when necessary
• Assist with replenishing buffets
• Assist with setting up and supplying event rooms, as well as providing food and beverage services such as coffee breaks, banquets, and cocktails when necessary
• Enter orders into the system, close accounts, and issue invoices when necessary
• Apply "Auto Controle" processes and procedures
• Implement good food safety practices
• Perform other related tasks as needed

Qualifications:

• Availability of time

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Key Responsibilities:

• Assist the Executive Chef / Executive Sous Chef in managing daily kitchen operations.
• Oversee the preparation and production of Asian cuisine according to established recipes and standards.
• Ensure food quality, presentation, taste, and consistency are maintained.
• Lead, supervise, and train kitchen team members within the assigned section.
• Monitor food preparation, portion control, and proper storage of ingredients.
• Ensure compliance with food safety, hygiene, and sanitation standards.
• Monitor kitchen equipment and ensure proper handling and maintenance.
• Assist with menu planning, recipe development, and new dish creation when required.
• Control food wastage and support effective food cost management.
• Coordinate with other kitchen sections and F&B teams to ensure smooth service.
• Ensure mise en place is completed before service.
• Maintain cleanliness and organisation of the kitchen and work areas.
• Assist in inventory checks and ensure sufficient ingredients are available for daily operations.
• Support the Executive Chef in maintaining hotel and Accor culinary standards.
• Perform other duties as assigned by the Executive Chef / Management.

Qualifications:

• Minimum 3–5 years of culinary experience, with experience in Asian cuisine.
• Previous experience as a Sous Chef or Chef de Partie in a hotel, resort, or reputable restaurant is preferred.
• Good knowledge of Asian cooking techniques, ingredients, and food preparation.
• Strong leadership and team management skills.
• Good understanding of food safety, hygiene, and HACCP standards.
• Able to work under pressure in a fast-paced kitchen environment.
• Good communication and organisational skills.
• Passionate about food quality and guest satisfaction.
• Willing to work shifts, weekends, and public holidays.

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Responsibilities:

• Perform preventive and corrective maintenance of electrical, plumbing, HVAC, locksmithing, and carpentry systems.
• Carry out small renovation and beautification work (painting, touch-ups) in rooms, common areas, and around the establishment.
• Identify and address technical failures reported.
• Ensure compliance with ERP installation regulations and proper functioning of fire safety systems.
• Update regulatory documents: safety register, health record (water risk management), and logbook.
• Monitor periodic controls (inspection offices) and ensure observations are addressed.
• Read energy meters (water, electricity, gas).
• Manage technical material stock.
• Organize and accompany external service providers.
• Respond quickly to room requests and advise clients on equipment usage (air conditioning, TV, lighting).
• Collaborate with all hotel services (reception, floors).

Qualifications:

• Electrical training (CAP/BEP/BAC Pro or equivalent) with up-to-date electrical certifications (or to be renewed).
• Three or more years of experience in building maintenance, hospitality, or ERP establishments.
• Administrative rigor (control and record traceability), autonomy, and reactivity.
• Neat appearance, excellent interpersonal skills, and attention to detail.

Benefits & Conditions:

• 50% reimbursement of Navigo Pass.
• Salary based on profile, food allowances, company mutual insurance.

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As a Food and Beverage Host, you will be responsible for delivering exceptional guest experiences in our restaurants, bars, and cafes. Your main tasks will include:

• Greeting and serving customers during breakfast, lunch, and dinner services
• Stimulating sales while ensuring the quality of products offered
• Providing a unique and unforgettable experience for our guests, aligned with Accor's service culture
• Managing cash transactions and controlling inventory
• Preparing and presenting food and beverages to our guests

In return, we offer:

• Opportunities for professional growth and development
• An inclusive work environment that values diversity and individuality
• A sense of purpose and fulfillment in creating memorable experiences for our guests
• Personal recognition and appreciation for your contributions

If you're passionate about delivering exceptional service and want to join a dynamic team, apply now to become a part of the Accor family!

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The establishment offers:

• Employee card with discounted rates at Accor
• Training plans delivered through our Academies
• Opportunity to develop your talents and grow within your establishment and worldwide
• Ability to make a difference through our Ethics & Social Responsibility activities, such as Green Key

Your role:

• Welcome clients, ensure check-in and check-out, manage billing and payment while providing exceptional service
• Offer a personalised experience for clients
• Promote hotel facilities and enhance client stays by suggesting additional services

Qualifications:

• Essential service quality: similar experience is beneficial
• Mastery of Opera software or equivalent
• Proficiency in English

Additional Information:

• Knowledge of other languages is an advantage.

Your team and work environment:

• Young team surrounded by seasoned professionals
• Relaxed work atmosphere
• Newly renovated hotel in a thriving economic area with many corporate headquarters arriving
• Diverse clientele (businessmen and women, concert-goers, professional basketball teams, families...)

Our Commitment to Diversity & Inclusion: We are an inclusive company aiming to attract, recruit, and promote diverse talent.

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During your training, you will learn about all facets of the hotel industry and discover which area you are most interested in. You will gain experience in key areas such as restaurant, kitchen, housekeeping, reception, reservations, and events.

In this role, you will develop skills that will benefit you not only in your job but also in life:

• Professional guest care and enthusiasm
• Secure and appreciative communication
• Successful teamwork
• Taking responsibility and working independently
• Keeping an overview even in challenging situations
• Service-oriented and solution-focused action

Requirements:

• You have a school leaving certificate and possibly some experience in the hotel industry through an internship or part-time job
• Friendliness, good manners, and a polished appearance are a matter of course for you
• You are open, communicative, and approach people easily
• You are flexible and know that hotel life also takes place on weekends and public holidays
• You are interested in other cultures and feel comfortable speaking English

We offer:

• Above-tariff salary
• 13th salary + success premium and allowances (Germany ticket)
• Your own tablet for private use, which you can keep at the end
• Further training through our Accor Academy
• Respect for your work-life balance
• Open feedback culture and annual development interviews
• Worldwide discounts in Accor hotels
• Many discounts and benefits with over 800 partners
• Discounted, healthy, and delicious employee meals
• Provision and cleaning of your uniform

If you want to develop internationally, the entire Accor brand diversity is open to you after completing your training - and that's worldwide!

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As an Anfitrião (ã) de A&B / Garçom / Garçonete, you will attend to and serve customers at breakfast / bar / restaurant / convenience store, according to the brand style.

Your main responsibilities include:

• Stimulating sales, ensuring product quality, following essential area practices.
• Putting customers at the heart of everything you do, offering them a unique and unforgettable experience, aligned with Accor's Service Culture.

Requirements:

• Open-mindedness, Customer Orientation, Self-confidence, Communication, Teamwork, Proactivity, Initiative, Attention to Details, and Discretion.

Benefits:

• Medical assistance
• Transportation voucher
• Meal/food voucher

Working hours: 15h to 23h10

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Responsibilities:

• Execute corrective and preventive maintenance activities based on checklists for refrigeration machines, air conditioning, telephone equipment, collective antennas, TV and radio tuning, etc.
• Perform daily preventive maintenance tasks.
• Replace lamps, reactors, sockets, and other items.
• Inspect parking and garage areas, making necessary repairs and adjustments.
• Carry out all procedures in the area, following Autocontrol processes.
• Verify the functioning of water pumps daily, ensuring hot and cold water supply 24/7, and make repairs to related hydraulic items.
• Keep the workspace and equipment clean and organized.
• Clean and paint technical areas.
• Organize documents from third-party companies.
• Complete open work orders in the system.

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Located in the heart of the capital, the Mercure Hotel Berlin City offers the ideal combination of central location and relaxed atmosphere.

As a Service Staff member in our Restaurant, Bar & Banquet, you will be responsible for providing exceptional service to our guests.

Your main tasks will include:

• Providing warm and professional care to our guests in the restaurant, bar, and at events and banquets
• Serving food and drinks while adhering to our quality standards
• Preparing, setting up, and taking care of conferences, meetings, and events
• Advising our guests on food and drink selection and actively selling our offers
• Ensuring smooth service operations in all F&B areas
• Preparing and cleaning up service areas, including mise en place
• Handling cash systems and accounts responsibly
• Maintaining hygiene, safety, and service standards according to HACCP
• Collaborating closely with kitchen, service, and event teams
• Contributing to creating special guest experiences through attentive and personal service

We are looking for candidates with:

• Ideally, initial professional experience in the hotel industry, gastronomy, restaurant, bar, or event service
• A friendly host personality with joy in dealing with guests
• Friendly, well-groomed, and professional appearance
• Pronounced service and quality orientation
• Team spirit, reliability, and sense of responsibility
• Independent and structured working style
• Good German skills as well as basic English skills
• Flexibility and willingness to work shifts, weekends, and public holidays
• Motivation, commitment, and passion for the hotel industry

In return, we offer:

• Permanent employment contract & predictable working hours
• 13 salaries
• Holiday pay
• Additional 4% extra-tariff monthly salary allowance
• Up to 6% annual bonus (voluntary)
• 30 days of holiday per year
• Free parking card for the underground garage
• Employee events (Christmas party, team-building events, kick-off, running events)
• Monthly subsidy of €50 for BVG or internet
• Regular feedback
• Opportunities for advancement through the company's LEARNING FOR ALL platform
• Possible participation in on-site training & development workshops
• HEARTIST employee card with discounts in 5,000 Accor hotels worldwide and at numerous partners
• Discounts for family and friends via our FAMILY AND FRIENDS platform
• Top offers & discounts at over 1,500 well-known providers via the ACCOR APP (Corporate Benefits)
• Discounts on food and drinks in all restaurants of the ACCOR chain
• Occupational medical care
• Free uniform and cleaning
• Cheap & delicious employee meals

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We're looking for an Executive Housekeeper with solid experience in hotel management, team leadership, and operational excellence. You'll ensure the highest standards of quality, cleanliness, comfort, and guest experience.

Key responsibilities:

• Plan, organise, and direct the Housekeeping operation, considering occupancy, arrivals, departures, and operational needs.
• Guarantee cleaning, presentation, maintenance, comfort, and availability standards for rooms, public areas, and laundry.
• Lead quality and guest experience management, monitoring LQA indicators, complaints, and feedback.
• Develop and motivate the Housekeeping team, managing performance, productivity, training, and talent development.
• Efficiently administer department resources and costs, supervising budget, consumption, and supplies.
• Manage linen, equipment, asset, and supply inventories, ensuring conservation, availability, and efficient use.
• Coordinate with Maintenance and other hotel areas to address issues impacting operations and guest experience.
• Supervise the Lost & Found process, ensuring proper registration, custody, and delivery of found items.
• Monitor key department indicators, including productivity, room availability, quality, costs, and action plan compliance.
• Foster a culture of continuous improvement, optimising processes and resources.

Qualifications:

• Degree in Hotel Administration, Service Management, Tourism, Hospitality, Administration, or related fields.
• Languages: Spanish, intermediate English (desirable), and knowledge of a third language.
• MS Office advanced level.
• Familiarity with hotel management software such as Opera Cloud, Simphony, etc.

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Responsibilities:

• Coordinate, supervise, and participate in food preparation, distribution, and control.
• Ensure quality, hygiene, nutrition, and service.
• Optimize assigned resources.
• Comply with company standards.

Qualifications:

• Food preparation and handling.
• Hygiene and food safety regulations.
• Inventory and warehouse control.
• Basic food costing.
• Personnel management.

We seek proactive, initiative-driven individuals with enthusiasm, a positive attitude, availability, responsibility, and honesty.

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You are passionate about hospitality and tourism, focused on business development, and committed to optimising every opportunity to maximise customer satisfaction and revenue.

Join a dynamic team and actively contribute to our success as a Reservations, Groups & Events Coordinator.

Your main role is to build loyalty and develop group, corporate, and event revenue, while securing the entire booking and guarantee process, and ensuring a smooth and impeccable customer experience.

Key responsibilities:

• Manage group bookings across all channels
• Verify bookings, guarantees, and follow up on deposits with the reception team
• Monitor financial risks (no-shows, late cancellations, open invoices) and train teams on best processes
• Regularly update information and visuals on our online group and event platforms
• Qualify leads, prepare quotes, and accompany clients from quote to invoicing
• Follow up on payments and debt collection (advances, balances, receivables)
• Manage event-specific online platforms and maximise visibility of spaces and offers
• Coordinate internal teams to ensure the success of each event
• Analyse customer feedback and ensure loyalty

Commercial development and animation:

• Be the point of contact for group, corporate, and event requests, and convert them into bookings
• Energise the existing client portfolio and conduct local prospecting actions (neighbouring businesses, partners)
• Propose and implement an event calendar to attract local customers and generate F&B revenue, with a communication plan for each event
• Ensure monthly reporting of group and event revenue

Collaboration and continuous improvement:

• Work with reception, food and beverage, and management to anticipate customer needs
• Provide input on offers, processes, and tools

Qualifications:

• Relevant experience in a similar role, ideally in hospitality or tourism
• Excellent customer relationships, listening skills, and convincing abilities
• Appetite for monitoring and loyalty-building with a client portfolio (leisure, business, partners), with a commercial development dimension
• Excellent computer skills (Opera Cloud is a plus)
• Strong communication skills and ability to work in a team and cross-functionally
• Ability to organise and coordinate events (retro-planning, communication materials)
• Sense of autonomy and organisation, with a desire to develop
• Analytical skills and ability to manage priorities
• Good level of English, essential

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The successful candidate will work in the warehouse sector, receiving goods, verifying invoices and products, storing materials, checking expiration dates, and handling phone calls.

Responsibilities:

• Receiving goods and verifying invoices, products, and quantities
• Storing materials in designated areas
• Checking expiration dates of materials
• Handling phone calls

Qualifications:

• Proactivity, discipline, organization, agility, and attention to detail
• Age between 18 and 23
• Completed high school education
• Intermediate to fluent English

Benefits:

• Transportation voucher
• Dental insurance
• Meal provided
• Medical insurance
• Group life insurance

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