Responsibilities:

• Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Process Primary Care Manager (PCM) changes according to Military Treatment Facility (MTF) guidelines.
• Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.
• Provide basic claims status updates and support.
• Conduct informational briefings for various events.
• Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.
• Assess and escalate issues as needed for proper resolution.
• Maintain compliance with HIPAA regulations and confidentiality.
• Collaborate with and support team members.

Requirements:

• High school diploma or GED.
• U.S. citizenship.
• Eligible to obtain and maintain ADP IT III clearance.
• 3+ years of customer service experience.
• Fluent in English with strong written and oral communication.
• Proficient in Microsoft Office.
• Effective presentation skills.
• Ability to work independently and with minimal supervision.
• Strong organizational and time management skills.

Preferred Qualifications:

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
• Experience in U.S. military healthcare delivery, civilian managed care, medical or clinical environment, or MHS Genesis.
• SOFA/Command-sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. contractor.

Salary: $32,000 annually.

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