{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/yokohama/"},"x-facet":{"type":"city","slug":"yokohama","display":"Yokohama","count":5},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_890fa376-102"},"title":"Regional Manager, Operations (Based in Yokohama)","description":"<p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.</p>\n<p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p>\n<p>This role is responsible for leading the customer service teams supporting Japanese Language as they provide support to customers across voice, email, chat, and back-office activities.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Lead diverse teams across markets with unique requirements, regulations, and practices.</li>\n<li>Continually strive to exceed partners&#39; expectations.</li>\n<li>Guide your team through frequent changes in technology, processes, and business priorities.</li>\n<li>Connect with your team through regular check-ins to understand successes and pain points, and translate those insights into actionable solutions.</li>\n<li>Identify and drive solutions for your regions using an agile, data-driven approach, including designing, and running experiments.</li>\n<li>Collaborate with a variety of functions such as WFM, Content, Finance, Operational Excellence, Customer experience, L&amp;D, Analytics, and Talent Management.</li>\n<li>Present results and propose solutions to Senior Leaders and stakeholders.</li>\n<li>Understands the key drivers of customer satisfaction &amp; dissatisfaction and works with customer service leaders to address customer dissatisfaction and implement self-healing processes where possible.</li>\n<li>Regularly review customer feedback and QA insights to help educate teams about Agoda products and services as well as identify customer handling improvement opportunities.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Must be excellent verbal and written communication skills in English and Japanese.</li>\n<li>A minimum of 10 years of work experience, with at least 3 years in a senior role managing operational responsibilities (contact center, vendor management at scale, etc.).</li>\n<li>Excellent problem-solving capabilities, with a knack for identifying improvement opportunities on customer experience and efficiency using a data-driven approach.</li>\n<li>The ability to successfully lead or support multiple initiatives concurrently.</li>\n<li>A proven track record of leading change.</li>\n<li>Persuasive skills to convince senior leaders.</li>\n<li>A fast-paced approach to problem-solving and decision-making.</li>\n<li>The ability to foster a culture of personal development through coaching and partnership with L&amp;D, engagement, and continuous improvement.</li>\n<li>Excellent personal and interpersonal skills to lead and engage with the team and partner effectively with other departments.</li>\n<li>E-commerce or travel industry experience is a plus.</li>\n</ul>\n<p><strong>Good to Have:</strong></p>\n<ul>\n<li>Project management certifications (PMP, Six Sigma, COPC or equivalent), travel industry experience and Online Travel knowledge.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://job-boards.greenhouse.io/agoda/jobs/8232454","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Agoda","sameAs":"https://careersatagoda.com","logo":"https://logos.yubhub.co/careersatagoda.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/agoda/jobs/8232454","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["English","Japanese","problem-solving","data analysis","leadership","communication"],"x-skills-preferred":["project management certifications","travel industry experience","Online Travel knowledge"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-31T13:25:22.651Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Yokohama"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Hospitality","skills":"English, Japanese, problem-solving, data analysis, leadership, communication, project management certifications, travel industry experience, Online Travel knowledge"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_594c4ca9-0fc"},"title":"Regional Customer Service Manager (Based in Yokohama)","description":"<p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.</p>\n<p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p>\n<p>The Regional Customer Service Manager (Based in Yokohama) will lead the customer service teams supporting Japanese Language as they provide support to customers across voice, email, chat, and back-office activities.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Lead diverse teams across markets with unique requirements, regulations, and practices.</li>\n<li>Continually strive to exceed partners&#39; expectations.</li>\n<li>Guide your team through frequent changes in technology, processes, and business priorities.</li>\n<li>Connect with your team through regular check-ins to understand successes and pain points, and translate those insights into actionable solutions.</li>\n<li>Identify and drive solutions for your regions using an agile, data-driven approach, including designing, and running experiments.</li>\n<li>Collaborate with a variety of functions such as WFM, Content, Finance, Operational Excellence, Customer experience, L&amp;D, Analytics, and Talent Management.</li>\n<li>Present results and propose solutions to Senior Leaders and stakeholders.</li>\n<li>Understands the key drivers of customer satisfaction &amp; dissatisfaction and works with customer service leaders to address customer dissatisfaction and implement self-healing processes where possible.</li>\n<li>Regularly review customer feedback and QA insights to help educate teams about Agoda products and services as well as identify customer handling improvement opportunities.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Must be excellent verbal and written communication skills in English and Japanese.</li>\n<li>A minimum of 10 years of work experience, with at least 3 years in a senior role managing operational responsibilities (contact center, vendor management at scale, etc.).</li>\n<li>Excellent problem-solving capabilities, with a knack for identifying improvement opportunities on customer experience and efficiency using a data-driven approach.</li>\n<li>The ability to successfully lead or support multiple initiatives concurrently.</li>\n<li>A proven track record of leading change.</li>\n<li>Persuasive skills to convince senior leaders.</li>\n<li>A fast-paced approach to problem-solving and decision-making.</li>\n<li>The ability to foster a culture of personal development through coaching and partnership with L&amp;D, engagement, and continuous improvement.</li>\n<li>Excellent personal and interpersonal skills to lead and engage with the team and partner effectively with other departments.</li>\n<li>E-commerce or travel industry experience is a plus.</li>\n</ul>\n<p><strong>Good to Have:</strong></p>\n<ul>\n<li>Project management certifications (PMP, Six Sigma, COPC or equivalent), travel industry experience and Online Travel knowledge.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://job-boards.greenhouse.io/agoda/jobs/8212776","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Agoda","sameAs":"https://careersatagoda.com","logo":"https://logos.yubhub.co/careersatagoda.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/agoda/jobs/8212776","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["English","Japanese","problem-solving","data analysis","leadership","communication"],"x-skills-preferred":["project management certifications","travel industry experience","Online Travel knowledge"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-31T13:20:23.120Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Yokohama"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Hospitality","skills":"English, Japanese, problem-solving, data analysis, leadership, communication, project management certifications, travel industry experience, Online Travel knowledge"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_379ceeaa-27c"},"title":"Director - Operations, North Asia (Japan and Korea)","description":"<p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.</p>\n<p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p>\n<p>The Opportunity</p>\n<p>As the Director, or Senior Director for North Asia Customer and Partner Success, you will be the most senior CEG leader on the ground in Japan (JP) and the primary face of Agoda&#39;s customer service and partner operations for both Japan and Korea.</p>\n<p>In This Role, You&#39;ll Get To</p>\n<ul>\n<li>Lead North Asia Operations</li>\n<li>Own the end-to-end operational performance of JP and KR customer service teams driving SLA, DSAT, overall quality, and efficiency outcomes across In House and BPO teams</li>\n<li>Lead and develop a team of Regional Managers and Team Managers across Yokohama, Seoul, Kuala Lumpur, Bangkok and partner BPO sites</li>\n<li>Set operational priorities and OKRs for North Asia aligned to CEG&#39;s broader strategy</li>\n<li>Partner with WFM, Analytics, Automation/ Tools and CX to drive data-led decisions and continuous improvement</li>\n</ul>\n<ul>\n<li>Be the Senior External Face for JP and KR</li>\n<li>Represent Agoda in senior external meetings with government, industry associations, and key Supply and hotel partners in Japan and Korea with the Supply team.</li>\n<li>Build and maintain trusted, senior-level relationships with external stakeholders acting as a credible and confident voice for Agoda&#39;s commitments and direction</li>\n<li>Partner with CSI, Legal, Regulatory, and Supply PMO on market-specific compliance, regulatory readiness, and partner satisfaction topics</li>\n<li>Represent the JP and KR operational perspective in CEG-level forums and leadership discussions</li>\n</ul>\n<ul>\n<li>Drive Customer and Partner Experience</li>\n<li>Champion localization excellence by ensuring that the customer and partner experience in JP and KR reflects the cultural, linguistic, and regulatory context of each market</li>\n<li>Partner with CX and SOP teams to translate local customer insights into product and process improvements</li>\n<li>Own escalation handling for high-severity JP and KR cases ensuring the right intervention, the right resolution, and the right external messaging where needed</li>\n</ul>\n<ul>\n<li>Build the Right Team and Leadership Bench</li>\n<li>Attract, develop, and retain strong operational leaders at RM and TM level in both markets</li>\n<li>Build succession depth and raise the bar on leadership capability across JP and KR</li>\n<li>Partner with TD and HRBP on talent development, performance management, and organizational health</li>\n</ul>\n<p>What You&#39;ll Need to Succeed</p>\n<ul>\n<li>10+ years of people leadership experience in customer service operations, escalation management, or operational leadership ideally within an OTA, travel platform, or e-commerce environment</li>\n<li>Fluency in Japanese (spoken and written) is essential as this role requires confident, senior-level communication with external Japanese stakeholders</li>\n<li>Proven track record of leading large operational teams managing multi-site, multi-funnel customer service organizations with measurable quality and performance outcomes</li>\n<li>Strong external stakeholder management experience; comfortable representing a company at the level of government bodies, industry associations, and senior partner leadership</li>\n<li>Cultural fluency in the Japanese market (Korean is an added advantage) with deep understanding of local business customs, communication styles, and regulatory environment</li>\n<li>Analytical mindset; ability to use data to diagnose operational gaps, drive decisions, and influence stakeholders with evidence</li>\n<li>Executive presence and communication skills in both Japanese and English and can operate effectively across internal and external audiences at senior levels</li>\n<li>Entrepreneurial and ownership mindset; comfortable operating in fast-moving environments with the ability to make decisions and drive outcomes without constant direction</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://job-boards.greenhouse.io/agoda/jobs/8299905","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Agoda","sameAs":"https://careersatagoda.com","logo":"https://logos.yubhub.co/careersatagoda.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/agoda/jobs/8299905","x-work-arrangement":"hybrid","x-experience-level":"executive","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Japanese","leadership","customer service","operations","analytical mindset","external stakeholder management","Korean"],"x-skills-preferred":["OTA or travel platform operations","BPO partnerships and vendor governance","Agoda's product ecosystem or similar travel booking platforms"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-31T13:15:39.319Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Yokohama"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Hospitality","skills":"Japanese, leadership, customer service, operations, analytical mindset, external stakeholder management, Korean, OTA or travel platform operations, BPO partnerships and vendor governance, Agoda's product ecosystem or similar travel booking platforms"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_8550c68c-c60"},"title":"Customer Experience Team Manager - Japanese Team (Based in Yokohama)","description":"<p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.</p>\n<p>As a Customer Experience Team Manager - Japanese Team (Based in Yokohama), you will support business objectives and act as a motivator and decision maker to ensure the group is working efficiently and in unity. You will work closely with the operations management team and other departments within Agoda Customer Experience Group (CEG) to support our contact center.</p>\n<p>In this role, you&#39;ll get to:</p>\n<ul>\n<li>Lead a team of approximately 15 contact center agents in an inbound contact center setup.</li>\n<li>Continuously monitor traffic and highlight discrepancies, taking actions on the spot if needed to ensure service levels are met.</li>\n<li>Provide constructive feedback, coach, mentor, motivate, and evaluate the performance of the team on a regular basis.</li>\n<li>Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success.</li>\n<li>Ensure the proper and effective implementation of new and existing customer service structures and procedures.</li>\n<li>Understand and analyze traffic reports, proactively make suggestions for improvement.</li>\n<li>Monitor team attendance, document infractions, and implement corrective action.</li>\n<li>Assist with planning and organizing proper coverage and aligning staffing.</li>\n<li>Supervise the quality assurance process and related training of staff members to ensure quality customer service.</li>\n<li>Participate in recruitment activities (screening, interviewing).</li>\n<li>Act as a backup of Regional Manager if needed.</li>\n</ul>\n<p>What you&#39;ll need to succeed:</p>\n<ul>\n<li>At least 2 years of people management experience in a contact center environment.</li>\n<li>Excellent English and Japanese communication skills (verbal and written).</li>\n<li>Ability to work on 24/7 rotating shifts as per business requirements, including on public holidays and weekends.</li>\n<li>Proven track record of evaluating, analyzing, implementing, leading, and monitoring processes to enhance contact center efficiency and staff performance.</li>\n<li>Strong interpersonal skills and abilities in building partnerships with other departments and interacting with diverse individuals.</li>\n<li>Ability to handle multiple projects and effectively manage timelines.</li>\n<li>Experience in hiring, training, coaching, and people management practices.</li>\n<li>Proficiency in Microsoft products, including Word, Excel, and PowerPoint.</li>\n<li>Experience in managing stakeholders is a plus.</li>\n<li>Experience in managing remote teams is an advantage.</li>\n</ul>\n<p>What we offer:</p>\n<ul>\n<li>A highly diverse, multicultural work environment.</li>\n<li>Flexible Hybrid Work Model (with a one-time WFH allowance).</li>\n<li>A compensation package, including benefits and performance-linked bonus, that is competitive for the role and aligned with country and industry standards.</li>\n<li>Agoda staff discount on bookings.</li>\n<li>Career development opportunities.</li>\n<li>Supplemental medical and life insurance.</li>\n<li>Employee well-being programs.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://job-boards.greenhouse.io/agoda/jobs/8302741","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Agoda","sameAs":"https://careersatagoda.com","logo":"https://logos.yubhub.co/careersatagoda.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/agoda/jobs/8302741","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["English","Japanese","Microsoft Office","contact center management","customer service","team leadership"],"x-skills-preferred":["experience in managing stakeholders","experience in managing remote teams"],"x-benefits":["health_insurance"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-26T00:47:37.022Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Yokohama"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Hospitality","skills":"English, Japanese, Microsoft Office, contact center management, customer service, team leadership, experience in managing stakeholders, experience in managing remote teams"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_5d36438f-658"},"title":"Support Associate- Japanese Speaker 24/7  (Yokohama, requires relocation to Yokohama)","description":"<p>At Agoda, we bridge the world through travel. Our story began in 2005, and today we are part of Booking Holdings with a diverse team of over 7,000 people from 90 countries.</p>\n<p>The Customer Support Team at Agoda provides 24/7 real-time support in 38 languages. We are looking for a Support Associate to join our team in Yokohama, Japan.</p>\n<p>As a Support Associate, you will deliver excellent customer service and manage the needs of our customers and partners through phone, email, and live chat. You will be required to support a combination of Agoda products, including Hotel, Flights, and Activities.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Deliver excellent customer service and manage the needs of our customers and partners</li>\n<li>Support customers and partners from multiple countries and cultures, gaining truly global experience</li>\n<li>Professionally handle high volume of inquiries from customers and partners</li>\n<li>Meet individual and team goals</li>\n<li>Identify work process improvements and communicate to Team Leaders and Managers</li>\n<li>Perform office-based administrative duties whenever required</li>\n<li>Maintain confidentiality of customer information at all times</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Native-level Japanese language skills or JLPT N1 equivalent</li>\n<li>Basic English language skills</li>\n<li>Previous experience in customer support or a related field is preferred</li>\n<li>Ability to stay calm, accurate, and professional under pressure</li>\n<li>Good problem-solving skills</li>\n<li>Flexibility to adapt to new tools, processes, and feedback</li>\n<li>Ability to manage time and priorities in a fast-paced, high-volume environment</li>\n<li>Reliability, integrity, and a positive, collaborative attitude</li>\n<li>Willing to work in shift rotations, including weekends and public holidays</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive compensation with performance-based incentives</li>\n<li>Annual discretionary performance bonus</li>\n<li>Health insurance and other locally competitive benefits</li>\n<li>Agoda travel discounts and special rates on accommodation and related products</li>\n<li>Work from anywhere for up to 30 days per year</li>\n<li>Work from Home allowance</li>\n<li>Agoda Choice annual allowance</li>\n<li>Structured training, coaching, and clear performance metrics</li>\n<li>Opportunities to grow your career within the Customer Experience Group or across Agoda</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://job-boards.greenhouse.io/agoda/jobs/8090218","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Agoda","sameAs":"https://careersatagoda.com","logo":"https://logos.yubhub.co/careersatagoda.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/agoda/jobs/8090218","x-work-arrangement":"hybrid","x-experience-level":"entry","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Japanese","English","customer service","problem-solving","communication"],"x-skills-preferred":["previous experience in customer support","travel industry experience","additional language skills"],"x-benefits":["health_insurance","bonus","relocation"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-25T11:25:15.334Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Yokohama"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Hospitality","skills":"Japanese, English, customer service, problem-solving, communication, previous experience in customer support, travel industry experience, additional language skills"}]}