The Pharmacy Technician I role at Oak Street Health involves acting as a liaison between patients, providers, and pharmacists. You will provide exceptional customer service, exercise empathy with patients, and perform tasks such as:

• Fielding inbound calls for refill requests and fulfilling medication renewal requests
• Assisting patients with obtaining refills from their respective pharmacies
• Making outbound calls to pharmacies on behalf of patients
• Coordinating with care teams to overcome barriers to refills
• Documenting information into electronic platforms
• Monitoring queues to ensure completion of open requisitions
• Arranging transportation for center visits and scheduling appointments
• Utilizing triage nurse lines for acute healthcare concerns
• Executing prescription requests according to process standards and policies
• Meeting and exceeding departmental metrics

Requirements include:

• Minimum 1 year of retail pharmacy experience
• Active Pharmacy Technician License in the state of residence
• Certified Pharmacy Technician (CPhT) certification
• High school diploma or equivalent
• Bilingual Spanish preferred, medical Spanish a plus
• Strong working knowledge of MS Office and Google Suite preferred
• Ability to execute daily responsibilities with minimal supervision
• Demonstrated ability to deliver high-quality customer service
• US work authorization

In terms of remote work requirements, you will need:

• Proficient PC skills and computer literacy
• Prior remote work experience
• Ability to obtain high-speed internet and hardwire equipment
• Distraction-free and private remote work environment
• Reliable dependent care during working hours
• Ability to participate in classroom-style remote training sessions

The pay range for this role is $17.00 - $28.46 per hour. As a full-time employee, you will be eligible for a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs.

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