{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/work-at-home-minnesota/"},"x-facet":{"type":"city","slug":"work-at-home-minnesota","display":"Work At Home-minnesota","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_b721fae8-a73"},"title":"Sr. Customer Service Representative","description":"<p>We&#39;re building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.</p>\n<p>Meritain Health, an Aetna/CVS affiliate, has multiple openings for Sr. Customer Service Representatives in our permanent work-from-home role, paying $19.50/hr.</p>\n<p><strong>Position Summary</strong> As a Sr. Customer Service Representative, you will handle customer service inquiries for our Fully Insured or High Profile role, addressing problems via telephone, internet or written correspondence. Customer inquiries are of a basic and routine nature.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc.</li>\n<li>Maintain department-established performance metrics at a meets or exceeds expectations level.</li>\n<li>Work together as a team and apply the Aetna Core Values in day-to-day operations.</li>\n<li>Create a Differentiated Service Experience.</li>\n<li>Demonstrate Service Discipline.</li>\n<li>Handle Service Challenges.</li>\n<li>Provide Solutions to Constituent Needs.</li>\n<li>Work Across Boundaries.</li>\n</ul>\n<p><strong>Required Qualifications</strong></p>\n<ul>\n<li>1+ year of customer service experience.</li>\n<li>Experience in a metric-based environment.</li>\n<li>Proficiency with the full suite of Microsoft Applications.</li>\n<li>Comfortability utilizing search engines.</li>\n<li>Excellent multi-tasking skills.</li>\n<li>Ability to Effectively Communicate.</li>\n</ul>\n<p><strong>Preferred Qualifications</strong></p>\n<ul>\n<li>Experience working in a call center environment.</li>\n<li>Medical terminology/insurance experience.</li>\n<li>Results-oriented and self-motivated.</li>\n<li>Experience working remotely.</li>\n</ul>\n<p><strong>Education</strong></p>\n<ul>\n<li>High School diploma, G.E.D. or equivalent experience.</li>\n</ul>\n<p><strong>Anticipated Weekly Hours</strong> 40</p>\n<p><strong>Time Type</strong> Full-time</p>\n<p><strong>Pay Range</strong> $18.50 - $42.35</p>\n<p><strong>Benefits</strong> This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Work-At-Home-Minnesota/Senior-Customer-Service-Representative_R1084760","directApply":true,"hiringOrganization":{"@type":"Organization","name":"CVS Health","sameAs":"https://cvshealth.com","logo":"https://logos.yubhub.co/cvshealth.com.png"},"x-apply-url":"https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Work-At-Home-Minnesota/Senior-Customer-Service-Representative_R1084760","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$18.50 - $42.35","x-skills-required":["Microsoft Applications","search engines","multi-tasking","communication"],"x-skills-preferred":["call center experience","medical terminology","insurance experience","remote work experience"],"x-benefits":["pension","health_insurance","dental","paid_leave"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-11-09T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Work At Home-Minnesota"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Healthcare","skills":"Microsoft Applications, search engines, multi-tasking, communication, call center experience, medical terminology, insurance experience, remote work experience"}]}