The Family Administration Support Team (FAST) plays a vital role in ensuring families can access the right support at the right time. As the first point of contact for families and professionals, the successful candidate will triage enquiries, coordinate bookings, and provide information and reassurance to families.

Key responsibilities include:

• Acting as a first point of contact for families and professionals, triaging enquiries and ensuring they are passed to the right team promptly
• Coordinating in-house and community bookings and maintaining accurate records on the Care Database
• Liaising with families to provide information, reassurance, and signposting to relevant services
• Attending weekly multidisciplinary panel meetings and ensuring referrals are acknowledged and actioned
• Supporting coordination of the Pharmacy Clinic alongside the Pharmacy Technician (including one Saturday morning per quarter)
• Providing day-to-day administrative support to the Care team, including minute taking and project work

The salary for this permanent, full-time role is £26,936 a year.

Benefits include:

• 27 days' annual leave
• Pension scheme (company matches contribution up to 7%)
• Free onsite parking
• Employee Assistance Programme
• Eye care voucher scheme
• Cycle to work scheme
• Interest-free season ticket loan
• Blue Light Card discount scheme
• Life Cover at 2x salary

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The successful candidate will have at least one year of post-registration nursing experience and be able to work flexibly to meet the needs of the hospice. You will be supported to develop your advanced clinical skills and grow your expertise within an experienced and supportive team.

Key responsibilities include:

• Providing high-quality nursing care for children and young people with palliative care needs
• Promoting a person-centred care approach within the multi-disciplinary team
• Contributing to care plans and assessments to ensure safe and effective care
• Liaising with the lead for mental capacity assessments and ensuring these are completed as required
• Ensuring care is planned and delivered in accordance with Care Quality Commission standards

In return, we offer a supportive environment to develop your knowledge, skills, and career, along with a range of benefits including:

• Retention of your NHS pension (if applicable)
• Agenda for Change long service holiday (if applicable)
• Pension Scheme (employer matching up to 7%)
• Free on-site parking
• Employee Assistance Programme
• Eye Care voucher scheme
• Cycle to work scheme
• Blue Light Card
• Access to Cavell Nurses Trust

The salary for this role is £32,073 to £39,043 per year pro rata, plus a high-cost area supplement.

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The post holder will lead the organisations governance and quality systems, ensuring robust processes are in place to support the delivery of safe, effective, caring, responsive and well-led services.

Key Responsibilities:

• Governance and Quality: Own the organisational governance and assurance framework, with individual service leads remaining accountable for the delivery and reporting of safe practice, compliance and improvement within their areas.
• Patient Safety and Learning: Act as the organisational lead for patient safety and incident management.
• CQC and Regulatory Assurance: Lead organisational readiness for assessment and inspection under the CQC Single Assessment Framework.
• Risk Management, Audit and Assurance: Lead the clinical risk management framework and maintain the clinical risk register.
• Clinical Effectiveness and Quality Improvement: Lead the organisational Quality Improvement Strategy and promote the use of quality improvement methodology across services.
• Policy and Information Governance: Lead the organisational policy management framework, including development, consultation, review, ratification and implementation.
• Safeguarding: Support the Designated Safeguarding Lead and team in the governance and assurance of safeguarding arrangements.
• Education and Workforce Development: Provide strategic oversight of clinical education, training and competency frameworks delivered by the Education and Governance Team.
• Leadership and Management: Provide professional leadership and line management to the Education and Governance Team.
• Collaborative Working: Work collaboratively with clinical, operational and corporate leaders to improve governance, quality and safety.

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