We are looking for a motivated and engaging individual to work at our ibis and ibis budget hotels. As a Receptionist, you will be the first point of contact for our guests, providing a warm welcome and ensuring they have a comfortable stay.

Responsibilities:

• Provide a warm and friendly welcome to our national and international guests
• Conduct check-ins and check-outs independently
• Handle reservations and reservation requests
• Manage guest accounts and billing
• Actively promote our customer loyalty program
• Respond to guest inquiries and provide information about our hotels and the region
• Support your colleagues in the daily reception operations
• Assist with cash handling and end-of-day procedures
• Work flexible hours, including mornings, evenings, and weekends
• Oversee the hotel bar and provide snack service
• Maintain a professional and friendly demeanor at all times

Requirements:

• Previous experience in a reception or similar role in a hotel
• Fluent German and good English skills
• Additional language skills are a plus
• Strong customer service orientation
• Independent and reliable work style
• Motivation, flexibility, and willingness to work varied shifts
• Team player with excellent communication skills
• Professional appearance and demeanor
• Experience with hotel management systems is desirable

What we offer:

• A varied and responsible role in two different hotel concepts
• A young, motivated, and collegial team
• Direct contact with guests from around the world
• Opportunities for personal growth and development within one of the world's largest hotel chains

Job Data by YubHub.