In this role, you will assist customers with questions regarding their gas bills, payments, account information, and general account-related concerns.

The ideal candidate is patient, professional, and comfortable assisting customers with billing and account issues while providing a positive customer experience.

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Responsibilities

• Assist customers with questions regarding their natural gas bills and account balances
• Process and assist with customer payments
• Research and resolve account-related issues
• Explain billing information, charges, and payment options clearly
• Update and maintain accurate customer account information
• Handle customer questions and concerns professionally and efficiently
• Follow established procedures and privacy requirements
• Document customer interactions accurately
• Escalate issues when additional assistance or authorization is required
• Provide excellent customer service on every interaction

Qualifications

• 1 year Previous customer service, call center, or office experience preferred
• Strong verbal and written communication skills
• Comfortable working with billing and account information
• Strong attention to detail
• Ability to navigate multiple computer systems
• Professional and empathetic approach to customer concerns
• Reliable attendance and punctuality
• Ability to work independently and as part of a team
• Comfortable handling potentially difficult customer interactions
• Must be comfortable cross training on other accounts

Additional Information

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

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This temporary project involves assisting clients with inquiries on debit card incentives, orders, and balances.

Qualifications

• You should have previous 3-6 months of customer service or customer support experience.
• A background in a call center or office environment is beneficial.
• Basic computer skills are necessary.
• You need to be a quick learner, able to work independently, and possess strong phone and verbal communication skills.
• Active listening skills are crucial.
• You must be 18 years of age.
• A background check will be required as per state and federal laws.

Responsibilities

• Manage a large volume of inbound calls efficiently.
• Follow communication scripts for different topics.
• Identify customers' needs, clarify information, research, and provide solutions or alternatives.
• Access company and client resources to handle calls accurately.
• Look for opportunities to upsell products.
• Switch between tasks seamlessly without losing efficiency or composure.
• Maintain punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Be flexible for cross-training as requested.

Bring Your Own Device (BYOD)

• This is a work-from-home position requiring your own equipment and workspace.
• You need verified internet service (secure, reliable, and dedicated high-speed) and a dedicated work area.

Hardware/Software Requirements

• Processor: Intel Core i5-8250U Series or greater.
• Memory: 8GB on Windows 10 or 11 64 bits.
• Screen Resolution: 1280x768 or higher, dual monitors required.
• USB DSP headset.
• Up-to-date antivirus software and enabled firewall.
• Hardwired connection to your modem or router.

Additional Information

• Five Star Solutions values diversity and is committed to creating a professional, diverse workforce.

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You deliver exceptional in-store culinary experiences focused on savory cooking classes that reflect Sur La Table's passion for food, teaching, and high standards.

Key Responsibilities:

• Customer Experience & Brand Representation
• Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Deliver exceptional in-store culinary experiences focused on savory cooking classes.
• Communicate technical cooking concepts and savory techniques in a clear, encouraging, and approachable manner.

• Sales & Business Performance
• Drive sales by upholding kitchen standards, encouraging second class sign-ups through strong customer engagement, and promoting retail items used or featured in class.
• Deliver class revenue goals by ensuring high enrollment, positive reviews, and guest return rates.

• Team Engagement & Store Support
• Assist in setting up and breakdown of classes including organizing mise en place, prepping ingredients, and cleaning workstations.
• Clean and sanitize dishes and equipment promptly to ensure smooth kitchen operations.

• Operations & Compliance
• Ensure compliance with food safety standards, local health codes, and sanitation regulations.
• Properly handle all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment.

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor.

Qualifications & Experience:

• Must be 21 years of age or older at the time of employment.
• A degree in culinary arts is preferred; however, candidates with extensive culinary experience and demonstrated technical proficiency will be considered in lieu of formal education.
• 1-2 years of kitchen operations experience.
• Valid Food Manager Certification.
• Excellent communication, problem-solving, and decision-making abilities.

Associate Perks:

• 401K after 90 days; must be 21 years of age
• Employee Discount

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Key Responsibilities

Leadership & Team Development

• Supports the recruitment, training, and ongoing development of a high-performing team to meet the culinary business needs.
• Leads, coaches, and inspires associates to exceed performance expectations and uphold a positive team culture.
• Provides in-the-moment coaching and feedback to elevate performance and team engagement.

Customer Experience & Brand Representation

• Represents Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensures an outstanding cooking class experience in every session by following provided recipes and game plans while holding employees accountable for quality and execution.

Sales & Business Performance

• Assists with driving sales growth by implementing strategies to enhance the culinary and retail business.
• Analyzes key performance metrics daily and leverages insights to optimize store performance.
• Consistently meets or exceeds culinary program goals by delivering exceptional classes that drive customer engagement and sales.

Operations & Compliance

• Ensures compliance with food safety standards, local health codes, and sanitation regulations.
• Properly handles all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment.
• Maintains accurate inventory levels, minimizes shrink, and controls supply and culinary expenses.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store coaching and directing associates and/or class participants while selling to customers.

Qualifications & Experience

• Must be 21 years of age or older at the time of employment.
• A degree in culinary arts is preferred; however, candidates with extensive culinary experience and demonstrated technical proficiency will be considered in lieu of formal education.
• 1-2 years of progressively responsible kitchen management experience.
• Valid Food Manager Certification.
• Excellent communication, problem-solving, and decision-making abilities.

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You will support daily operations, deliver a #bestincenter customer experience, and help drive sales by sharing product knowledge.

Key Responsibilities

Customer Experience & Brand Representation

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
• Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources
• Actively engage customers, identify their needs, recommend relevant products or experiences, and lead a customer-focused, Guest Obsessed culture

Sales & Business Performance

• Maximize selling opportunities by identifying customer needs and offering relevant solutions
• Promote add-on sales and support events that grow store traffic and customer engagement
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue

Team Engagement & Store Support

• Collaborate with team members to maintain a positive, inclusive, and high-performing store culture
• Support onboarding of new associates by sharing product knowledge and best practices

Operations & Compliance

• Accurately and efficiently process transactions including sales, returns, and price checks using the POS system
• Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards
• Complete inventory transactions including receiving, MOS, and RARs
• Adhere to applicable wage and hour laws and accurately record time worked

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers
• Ability to remain standing for up to 4 hours at a time
• Ability to move about the store, coaching and directing associates, selling to customers, and retrieving merchandise from stockroom or sales floor
• Ability to lift and/or move merchandise weighing up to 50 lbs
• Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse
• Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays

Qualifications & Experience

• Must be 18 years of age or older
• 1 year of retail sales experience preferred
• Excellent communication, problem-solving, and decision-making abilities
• Passion for community engagement and providing exceptional customer experiences
• Proficiency in Microsoft Office and retail management systems preferred

Associate Perks

• 401K after 90 days
• Employee Discount

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Responsibilities:

• Understand and learn the basics of Red Bull and Red Bull Distribution Company, the brand and products
• Build and protect the Red Bull brand through proper rotation to ensure fresh product
• Establish and maintain friendly and professional relationships with customers to increase sales and selling
• Obtain all tools to execute the daily plan
• Effectively communicate with ASMs/DSMs on daily priorities
• Cover ASM routes as needed
• Meet daily KPI focused on sales, distributions, pricing, display, new accounts, and merchandising
• Support the team with audits, blitz, building of displays, merchandising to effectively drive the sales business

Requirements:

• Valid US Driver's License and obtainment of DOT Medical card
• Must be at least 21 years of age
• Experience in customer service and sales is a plus
• Ability to lift and transport up to 25 pounds of inventory and/or advertising displays
• English; additional languages an advantage

Benefits:

• Travel 0-10%
• Permanent
• Benefits eligible

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Responsibilities:

• Develop, publish, and execute comprehensive flight test plans, procedures, cards, risk assessments, safety, and readiness reviews
• Support integration and test of aircraft systems, payloads, comms/data links, software, ground control systems, and mission equipment
• Lead and coordinate pre-flight, flight, and post-flight activities, including system configuration, instrumentation, telemetry, data collection and test reports
• Analyze ground and flight test data to identify performance trends, anomalies, root causes, and corrective actions
• Coordinate with engineering teams to validate requirements, troubleshoot issues, and mature system capabilities
• Lead or participate in test range operations, safety briefings, go/no-go decisions, and test setup and logistics
• Document test results, lessons learned, anomalies, and recommendations in clear technical reports
• Support aircraft maintenance, configuration control, and system readiness
• Create and improve flight test processes, tools, data workflows, and operational efficiency
• Create and maintain ground and air operating limitations requirements
• Travel to test sites, customer locations, and field exercises as required

Required qualifications:

• Bachelor’s degree in Science, Technology, Engineering or Math (STEM Degree)
• 8+ years of experience with developmental and/or operational ground and flight test, unmanned/manned aircraft systems, aircraft integration, or aerospace systems engineering
• Strong understanding of aircraft systems, flight dynamics, avionics, telemetry, sensors, or control systems
• Proven ability to write and execute structured test plans, procedures, and reports
• Strong troubleshooting skills in field and/or lab environments
• Excellent communication skills and ability to work across engineering and operations teams
• Willingness to travel and work outdoors, fields, or test range environments
• Overtime and weekend coverage as required
• U.S. Citizenship Only with In-Scope active Secret clearance required to start

Preferred qualifications:

• 2+ years of experience with developmental and/or operational ground and flight test, unmanned aircraft systems, aircraft integration, or aerospace systems engineering
• Experience in Group 4-5 UAS and/or fighter type capability or similar weapons systems
• Familiarity with FAA, DoW, and test range flight operations
• Experience with autonomy, navigation, mission planning, and Command-and-Control (C2) systems
• Hands-on experience with aircraft maintenance, avionics integration, payload integration, and ground support equipment
• Experience with telemetry systems, flight and data logs, sensor data, datalinks, and RF systems
• Part 107 Remote Pilot Certificate or crewed aviation experience
• Proven Mission Control Room experience using Integrated Analysis & Data System (IADS) or similar development FTI display system
• Experience leading or supporting developmental flight test campaigns from design through planning and execution to include reporting

Ideal candidate: The ideal candidate is a practical, detail-oriented engineer who is comfortable in control rooms, hangar/maintenance areas, solving complex problems, taking ownership, rapid decision-making, and hands-on engineering concept environments. You can write a detailed test plan, troubleshoot hardware and software at a test site, analyze flight data, and communicate clearly under operational pressure. You are safety-minded, have high technical acumen, and motivated by building and validating advanced and complex aircraft systems to field to the operators quickly.

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You will work closely across several segment owners of engineering, operations, autonomy, systems integration, product support, manufacturing, and customers.

Responsibilities

• Develop, publish, and execute comprehensive flight test plans, procedures, cards, risk assessments, safety, and readiness reviews
• Support integration and test of aircraft systems, payloads, comms/data links, software, ground control systems, and mission equipment
• Lead and coordinate pre-flight, flight, and post-flight activities, including system configuration, instrumentation, telemetry, data collection, and test reports
• Analyze ground and flight test data to identify performance trends, anomalies, root causes, and corrective actions
• Coordinate with engineering teams to validate requirements, troubleshoot issues, and mature system capabilities
• Lead or participate in test range operations, safety briefings, go/no-go decisions, and test setup and logistics
• Document test results, lessons learned, anomalies, and recommendations in clear technical reports
• Support aircraft maintenance, configuration control, and system readiness
• Create and improve flight test processes, tools, data workflows, and operational efficiency
• Create and maintain ground and air operating limitations requirements
• Travel to test sites, customer locations, and field exercises as required

Requirements

• Bachelor’s degree in Science, Technology, Engineering, or Math (STEM Degree)
• 5+ years of experience with developmental and/or operational ground and flight test, unmanned/manned aircraft systems, aircraft integration, or aerospace systems engineering
• Strong understanding of aircraft systems, flight dynamics, avionics, telemetry, sensors, or control systems
• Proven ability to write and execute structured test plans, procedures, and reports
• Strong troubleshooting skills in field and/or lab environments
• Excellent communication skills and ability to work across engineering and operations teams
• Willingness to travel and work outdoors, fields, or test range environments
• Overtime and weekend coverage as required
• U.S. Citizenship Only with In-Scope active Secret clearance required to start

Preferred Qualifications

• 8+ years of experience with developmental and/or operational ground and flight test, unmanned aircraft systems, aircraft integration, or aerospace systems engineering
• Experience in Group 4-5 UAS and/or fighter-type capability or similar weapons systems
• Familiarity with FAA, DoD, and test range flight operations
• Experience with autonomy, navigation, mission planning, and Command-and-Control (C2) systems
• Hands-on experience with aircraft maintenance, avionics integration, payload integration, and ground support equipment
• Experience with telemetry systems, flight and data logs, sensor data, datalinks, and RF systems
• Part 107 Remote Pilot Certificate or crewed aviation experience
• Proven Mission Control Room experience using Integrated Analysis & Data System (IADS) or similar development FTI display system
• Experience leading or supporting developmental flight test campaigns from design through planning and execution to include reporting

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The Aircraft Mechanic IV will work closely with engineering teams and test personnel to maintain aircraft readiness, configuration accuracy, and safe execution of test activities.

Key responsibilities:

• Perform advanced maintenance, inspections, servicing, repairs, and component replacement on X-BAT propulsion, flight control, mechanical, electrical, and avionics systems.
• Support aircraft assembly, integration, modification, and instrumentation installation in accordance with approved engineering instructions and technical documentation.
• Execute pre-test and post-test inspections, identify discrepancies, and document aircraft condition and maintenance status.
• Support engine start, ground runs, hover preparation, shutdown, and other ground-test activities under the direction of the Crew Chief and designated test personnel.
• Diagnose complex mechanical, electrical, and avionics discrepancies using technical drawings, wiring diagrams, approved procedures, and diagnostic equipment.
• Coordinate with engineering to resolve discrepancies, clarify technical requirements, and implement approved corrective actions.
• Maintain accurate maintenance records, component traceability, configuration status, and discrepancy documentation.
• Verify that assigned maintenance and modification tasks are complete and properly documented before presenting the aircraft for readiness review.
• Follow test cards, safety plans, hazard controls, PPE requirements, and test-area access restrictions; promptly report unsafe conditions.
• Maintain tool accountability, foreign object debris prevention, and serviceability of assigned ground support equipment.
• Identify requirements for tools, consumables, replacement parts, and support equipment needed to complete assigned work.
• Provide technical guidance and mentorship to less-experienced mechanics and technicians, including task coordination when assigned.
• Support root-cause investigations, anomaly resolution, and improvements to maintenance procedures and operational processes.
• Support aircraft recovery activities, field-site setup and teardown, and maintenance during extended test deployments.
• Represent the X-BAT program with professionalism and alignment to Shield AI’s mission and values.

Required qualifications:

• 10+ years of aviation maintenance experience with military or commercial aircraft.
• Demonstrated hands-on experience maintaining and troubleshooting turbine propulsion, flight controls, aircraft mechanical systems, electrical systems, or avionics.
• Ability to independently complete complex maintenance tasks within approved procedures and recognize when engineering direction or additional authorization is required.
• Proficiency interpreting technical manuals, engineering drawings, wiring diagrams, maintenance instructions, and configuration documentation.
• Proven ability to diagnose and resolve aircraft discrepancies under time and operational pressure without compromising safety or maintenance quality.
• Experience maintaining accurate aircraft maintenance records, tool accountability, and configuration control.
• Strong understanding of aviation maintenance safety, ground-test hazards, and risk management practices.
• Experience providing technical guidance or mentorship to other mechanics and technicians.
• Excellent verbal and written communication skills and the ability to work effectively with maintenance, engineering, and test teams.
• Ability to travel frequently and support extended field-test deployments as required.
• Ability to obtain and maintain relevant clearances or certifications if needed.

Preferred qualifications:

• Prior experience as a senior aircraft mechanic, lead maintainer, or military aircraft maintenance craftsman.
• Experience supporting developmental aircraft, prototype assembly, flight-test programs, or unmanned aircraft systems.
• Experience with VTOL aircraft, tail-sitter platforms, turbine propulsion, or autonomous systems.
• FAA Airframe & Powerplant (A&P) certification or military equivalent.
• Experience with aircraft modification, system integration, rigging, and functional checks.
• Familiarity with flight-test operations, test readiness reviews, and data collection processes.
• Experience with structured safety processes such as Operational Risk Management (ORM), Task Hazard Analysis (THA), or Safety Management Systems (SMS).
• Experience supporting aircraft recovery and operating ground support equipment.

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The Range Operations Officer supports the daily operation, readiness, and sustainment of Shield AI's flight-test ranges. The role ensures that range, facilities, equipment, consumables, access controls, required notifications, and operational records are prepared and maintained for safe range operations.

Responsibilities

• Open, inspect, configure, and close the range for scheduled test activity; maintain daily readiness, operating, and closeout logs.
• Verify that required NOTAMs, airport coordination, site access, weather information, safety equipment, emergency contacts, exclusion-zone controls, and operational signage are in place before testing.
• Coordinate routine daily requirements with Airport Operations, the Flight Test Director, Maintenance, Engineering, FTI, Security, suppliers, contractors, and visitors.
• Maintain the NOTAM tracker, verify active NOTAM status, retain NOTAM records, and alert the Range Operations Manager of upcoming, missing, conflicting, or expired NOTAMs.
• Monitor and maintain readiness of range vehicles, fuel, POL, consumables, towing/recovery equipment, radios, and assigned ground-support equipment; identify shortfalls and coordinate replenishment or repair before they affect planned operations.
• Coordinate fuel deliveries, vehicle servicing, range-equipment rentals, operational vendors, and contractor support required for scheduled flight-test activity; maintain status of orders, deliveries, and open operational issues.
• Conduct routine inspections of the test areas/facilities, hangar, access roads, fencing, gates, signage, lighting, storage areas, utilities, GSE, and operational support equipment; document discrepancies and track corrective actions.
• Support test-day briefs by confirming range status, weather, personnel access, emergency readiness, communications, and changes affecting the planned operation.
• Maintain range maps, emergency contact lists, site layouts, equipment inventories, supplier lists, service records, inspection records, and controlled operational templates.
• Serve as Range Safety Officer (RSO) under delegated authority from the Range Operations Manager when required.
• Support emergency-response readiness through equipment checks, contact-list verification, responder access coordination, and maintenance of recovery/spill-response resources.
• During an event, support the Range Operations Manager, Flight Test Director, and responding agencies with access control, personnel accountability, event logging, documentation, and resource coordination.
• Identify recurring operational issues and recommend practical improvements to site readiness, facilities, inventory levels, procedures, vendor support, and test-day efficiency.

Required qualifications

• 3+ years of experience in aviation operations, airport operations, flight test, UAS operations, military range operations, maintenance operations, logistics, or a comparable high-tempo technical environment.
• Working knowledge of aviation safety, airfield operations, weather, NOTAM coordination, aircraft ground operations, hazardous-material awareness, and operational documentation.
• Ability to work independently, prioritize competing test-day requirements, communicate clearly by radio and phone, and maintain disciplined records.
• Comfortable working outdoors around aircraft, fuel, GSE, high-noise operations, contractors, and changing weather conditions.
• Valid driver's license and ability to operate site vehicles, trailers, and approved GSE after training.
• Ability to obtain airport access credentials and pass applicable background/security requirements.
• Willingness to support nonstandard hours, including early mornings, evenings, weekends, and time-sensitive test operations.

Preferred qualifications

• Experience supporting flight-test, UAS, VTOL, military, aerospace, or airport operations.
• Familiarity with FAA NOTAM processes, airport operating procedures, and airside vehicle/access controls.
• Experience with fuel and hazardous-material handling, spill-response readiness, inventory control, vendor management, and contractor coordination.
• Current or prior training in OSHA 10/30, HAZWOPER awareness, first aid/CPR/AED, fire-extinguisher use, incident command system, or airfield-driver safety.
• Experience with Excel-based trackers, asset/inventory systems, maintenance/work-order tools, document control, and operational readiness checklists.

Success measures

• All planned tests begin with completed range-readiness checks, current required notifications, required access controls, and no preventable site-readiness delay.
• Fuel, consumables, safety equipment, emergency supplies, and operational equipment remain available, inspected, and within defined reorder limits.
• NOTAMs, range logs, inspections, visitor records, and corrective-action trackers are current and audit-ready.
• Safety, facility, access, and vendor issues are identified early, communicated clearly, and closed on schedule.
• The Range Operations Manager receives a concise daily status update covering test readiness, open actions, upcoming coordination needs, inventory concerns, and escalations.

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Responsibilities:

• Merchandise products on shelves, in displays, cold vaults, and in coolers, ensuring full stock, proper rotation, and compliance with planograms and shelf schematics.
• Rotate products from back stock to shelves, displays, or cold vaults, reviewing code dates at every visit.
• Pull and report any dented, damaged, dirty, or expired product for removal or exchange.
• Ensure all cold equipment, racks, and other point of sale are current, clean, and presented in accordance with brand standards.
• Maintain clean, organized backstock areas by consolidating inventory to support optimal stock levels and product freshness.
• Support in-store execution, which may include building, maintaining, and optimizing displays to maximize visibility and sales.
• Collaborate with Account Sales Manager(s) or customers to address product availability, optimize display execution, and support inventory needs.
• Build and maintain positive, professional relationships with customers to support strong in-store execution.

Requirements:

• Valid US Driver's License
• Reliable vehicle to be used for work purposes with at least the minimum insurance coverage
• Must be at least 18 years of age
• Experience merchandising is a plus
• Ability to lift and transport up to 25 pounds of inventory and/or advertising displays necessary
• English; additional languages an advantage

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The ideal candidate combines solid technical troubleshooting skills, sound judgment within established processes, and a customer-focused approach, and operates effectively in a fast-paced enterprise environment.

Responsibilities:

• Deliver excellent customer service while supporting employees across multiple locations.
• Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
• Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
• Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.
• Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.
• Support endpoint management and security controls to maintain a secure and compliant computing environment.
• Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
• Maintain accurate asset records and software licensing information using IT service management and asset management tools.
• Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.
• Create and maintain technical documentation, standard operating procedures, and knowledge base content.
• Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.
• Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.

Requirements:

• 1–3 years of experience in enterprise desktop support, IT support, or junior systems administration.
• Experience supporting Windows and macOS operating systems; exposure to Linux is a plus.
• Basic experience administering Active Directory, Microsoft Entra ID (Azure AD), or similar identity management platforms.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity.
• Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar platforms.
• Strong troubleshooting, organizational, and documentation skills.
• Excellent verbal and written communication skills with a customer-first mindset.
• Ability to prioritize multiple requests in a fast-paced environment.

Preferred Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Experience with ticketing systems such as Jira Service Management, ServiceNow, or similar.
• Familiarity with IT asset management platforms such as Snipe-IT.
• Basic scripting experience with PowerShell or Bash.
• Exposure to virtualization, Microsoft 365 administration, or cloud technologies.
• CompTIA A+, Network+, Security+, Microsoft, or other relevant certifications.

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Your clinical skills, attention to detail, and compassionate presence help create healing experiences and support a team that's committed to the care and improvement of human life.

Responsibilities:

• Provide focused nursing care for patients with complex needs by administering medications, managing lines or drains, and assisting with interventions like cardiac monitoring or respiratory support.
• Closely observe patients for subtle changes in status , including shifts in heart rhythm, oxygen levels, or neurological signs , and escalate concerns quickly to support early intervention.
• Document timely, accurate updates that help the care team coordinate effectively in a high-acuity environment.
• Help patients and families understand complex conditions and recovery steps with clarity and comfort.
• Work closely with RNs, providers, and specialists to stabilize patients and guide them through the transition from intensive care toward recovery.

Qualifications:

• Basic Cardiac Life Support must be obtained within 30 days of employment start date.
• LPN with IV Certification (LPN-IV).
• Vocational School Graduate, or Certificate.

Benefits:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.

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In this role, you will design, install, validate, and maintain data acquisition systems essential to aircraft-level testing, safety, and mission success. The Flight Test Instrumentation Engineer is responsible for ensuring high-quality, reliable data capture across propulsion, structural, avionics, and autonomy systems.

This engineer works closely with Flight Test, Systems Engineering, Avionics, Autonomy, and Safety teams to ensure instrumentation supports rigorous test objectives and enables rapid, data-driven iteration.

This is a hands-on, field-focused role that requires strong technical depth, disciplined execution, and the ability to operate effectively in a dynamic test environment.

Responsibilities:

• Design, integrate, and maintain flight test instrumentation systems including sensors, data acquisition hardware, telemetry links, harnessing, and ground station interfaces.

• Develop instrumentation architecture, sensor selection plans, wiring diagrams, and installation documentation in accordance with engineering standards.

• Support installation and calibration of sensors such as strain gauges, accelerometers, pressure transducers, temperature sensors, current/voltage taps, and position measurement devices.

• Configure and validate data acquisition systems including signal conditioning, synchronization, sampling rates, and data integrity verification.

• Perform pre-flight and post-flight data checks, ensuring completeness, accuracy, and traceability of all captured data.

• Troubleshoot instrumentation issues, perform root-cause analysis, and implement corrective actions under tight test timelines.

• Collaborate with Flight Test teams to define instrumentation requirements, test plans, and safety considerations.

• Manage instrumentation inventories, spares, tools, and calibration records.

• Support field deployments, remote test campaigns, and static engine/hover test operations.

• Contribute to continuous improvement of instrumentation processes and documentation.

Required qualifications:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Aerospace Engineering, or related technical field.

• 2+ years of experience in flight test instrumentation, data acquisition systems, or related hardware integration roles.

• Hands-on experience installing and configuring sensors, DAQs, wiring harnesses, and telemetry systems.

• Strong understanding of instrumentation standards, signal conditioning, sampling theory, and data synchronization.

• Ability to interpret engineering drawings, wiring diagrams, electrical schematics, and system architectures.

• Proficiency with instrumentation tools and software (e.g., NI, Dewesoft, HBM, ICS, telemetry systems).

• Strong troubleshooting skills and the ability to operate in a fast-paced test environment.

• Excellent communication and documentation capabilities.

• Ability to support extended travel and remote test deployments as required.

Preferred qualifications:

• Experience with developmental aircraft, flight test environments, or experimental test programs.

• Familiarity with IRIG time standards, PCM, Ethernet-based DAQ systems, and avionics data buses (ARINC 429, MIL-STD-1553, CAN, Ethernet).

• Familiarity with Curtis Wright DAS Studio and IADS software.

• Experience applying strain gauges, thermal instrumentation, or structural measurement sensors.

• Background in propulsion or structural testing, including engine run and hover test instrumentation.

• Experience with environmental sealing, harness fabrication standards, and EMI/EMC considerations.

• Master's degree or higher in a related technical discipline.

Additional Information:

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer.

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In this role, you will shape the propulsion test strategy, direct complex engine and hover test campaigns, and provide technical leadership across the program to ensure safe and rapid development of a next-generation autonomous aircraft.

The ideal candidate brings deep expertise in jet propulsion testing, developmental flight test operations, to include mission control room operations, and high-energy ground testing.

You will work closely with propulsion engineers, flight test teams, autonomy developers, instrumentation specialists, and safety organizations to define test objectives, assess risk, and deliver the data required to advance the aircraft through its test envelope.

This is a high-impact role for a technical leader who thrives in fast-paced, experimental environments and who wants to help define the future of autonomous aviation.

Responsibilities:

• Support engine, hover, static, and integrated propulsion test campaigns for X-BAT including planning, execution, and post-test analysis.
• Advise on propulsion system readiness and define test objectives, test point development, build up approach, success criteria, and instrumentation requirements.
• Develop and review test procedures, hazard analyses, run cards, and safety documentation for high-energy test operations.
• Provide technical oversight during engine runs, hover tests, transition testing, and propulsion-autonomy integration events.
• Serve as a propulsion subject-matter expert during Test Readiness Reviews (TRRs), Test Hazard Analyses (THAs), and Operational Risk Management (ORM) assessments
• Support root-cause investigations related to propulsion performance, engine controls, thermal behavior, vibration, and integration issues.
• Partner with Autonomy and Avionics teams to evaluate propulsion-related interactions such as thrust control logic, response lags, fail-safes, and emergency behaviours.
• Collaborate with Instrumentation Engineering to ensure data quality, test post process analysis, reporting, timing, and fidelity across propulsion channels.
• Support field deployments, remote test sites, and intensive test cycles as required to meet program schedules.

Qualifications:

• Bachelor's degree in Aerospace Engineering, Mechanical Engineering, or related technical discipline.
• 8+ years of experience in propulsion testing for jet engines, VTOL systems, unmanned aircraft, or developmental flight test programs.
• Demonstrated expertise executing and analysing engine tests, hover/transition events, and integrated propulsion-airframe testing.
• Strong understanding of engine controls, FADEC systems, thrust measurement, thermal analysis, and vibration/loads behaviour.
• Experience writing and reviewing high-energy test procedures, readiness documentation, and hazard analyses.
• Proven ability to operate safely and decisively in fast-paced test environments.
• Excellent communication skills and demonstrated performance in multidisciplinary engineering organisations.
• Ability to travel and support extended field test deployments.

Preferred Qualifications:

• Master's degree or higher in Aerospace or Mechanical Engineering.
• Experience with tail-sitter, VTOL, or thrust-vectoring propulsion systems.
• Background in autonomy-powered aircraft, propulsion-system modelling, or propulsion-flight-control integration.
• Familiarity with IRIG, PCM, instrumentation requirements, and high-rate telemetry data.
• Experience supporting complex investigations or leading propulsion technical review boards.
• Prior involvement in developmental or experimental flight test programmes.
• Experience with compressed-air starts, engine-health monitoring systems, or high-temperature structural analysis.

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