With a passion for cooking, hospitality, and teamwork, the Seasonal Kitchen Assistant supports the chefs to ensure smooth class operations and a #bestincenter experience, a company-wide standard for excellence in service.

Key Responsibilities

Customer Experience & Brand Representation

• Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture in both the kitchen and retail sales floor.

Sales & Business Performance

• Assist chefs with class execution that drives repeat visits and positive customer feedback.
• Deliver class revenue goals by ensuring high enrollment, positive reviews, and guest return rates.
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue.

Team Engagement & Store Support

• Assist in setting up and breakdown of classes including organizing mise en place, prepping ingredients, and cleaning workstations.
• Clean and sanitize dishes and equipment promptly to ensure smooth kitchen operations.
• Assist with restocking, organizing, and maintaining kitchen supplies and tools to support overall store readiness.

Operations & Compliance

• Ensure compliance with food safety standards, local health codes, and sanitation regulations.
• Properly handle all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment.
• Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor.
• The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose.

Qualifications & Experience

• Must be 16 years of age or older at the time of employment.
• 1 year retail sales experience, preferred.
• 1 year food prep and/or kitchen operations experience, preferred.
• Valid Food Handlers Certification.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office Suite and retail systems preferred.

Associate Perks

• 401K after 90 days; must be 21 years of age.
• Employee Discount.
• $17 - $18.09 an hour.

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Key Responsibilities:

• Leadership & Team Development: Recruit, mentor and retain a high-performing team to meet the business needs of both culinary and retail.
• Customer Experience & Brand Representation: Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Sales & Business Performance: Drive sales growth by developing and implementing strategies to enhance the culinary and retail business.
• Operations & Compliance: Manage daily store operations while ensuring compliance with food safety standards, local health codes, and sanitation regulations.

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 5 hours at a time.
• Ability to move about the store coaching and directing associates and/or class participants while selling to customers.

Qualifications & Experience:

• Must be 21 years of age or older at the time of employment.
• Culinary degree strongly preferred.
• 1-2 years’ experience as a culinary instructor.
• 3-4 years of progressively responsible kitchen management experience.
• Valid Food Manager Certification.

Salary: $66,300 - $70,000 a year

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This position combines strategic business acumen with strong operational expertise to drive both culinary and retail business performance while delivering #bestincenter service, a company-wide standard for excellence in service.

Key Responsibilities

Leadership & Team Development

• Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.
• Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
• Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.

Customer Experience & Brand Representation

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
• Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.

Sales & Business Performance

• Develop and implement strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.
• Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance.
• Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales.

Operations & Compliance

• Oversee daily store operations, ensuring compliance with company policies and procedures.
• Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
• Ensure store safety and cleanliness, addressing any maintenance needs promptly.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 5 hours at a time.
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.

Qualifications & Experience

• Must be 21 years of age or older at the time of employment.
• 3+ years of retail management experience, preferably in a specialty or culinary retail environment.
• Current Food Manager Certification, or ability to acquire certification as needed.
• Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

Salary: $75,000 - $84,574 a year

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In this leadership role, the Store Floor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals.

Key Responsibilities:

Leadership & Team Development

• Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
• Provide in-the-moment coaching and feedback to elevate performance and team engagement.
• Support onboarding, training, and development of new associates.

Customer Experience & Brand Representation

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
• Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.

Sales & Business Performance

• Support the achievement of store sales goals through effective customer engagement and team motivation.
• Maximize selling opportunities by identifying customer needs and offering relevant solutions.
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue.

Operations & Compliance

• Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards.
• Complete inventory transactions including receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
• Adhere to applicable wage and hour laws.
• Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
• Workweeks are expected to be between 20 and 25 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.
• Regular and predictable attendance.

Qualifications & Experience

• Must be 21 years of age or older at the time of employment.
• 1 year of retail management experience, preferably in a specialty or culinary retail environment.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

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Key Responsibilities

Leadership & Team Development

• Supports the recruitment, training, and ongoing development of a high-performing team to meet the culinary business needs.
• Leads, coaches, and inspires associates to exceed performance expectations and uphold a positive team culture.
• Provides in-the-moment coaching and feedback to elevate performance and team engagement.

Customer Experience & Brand Representation

• Represents Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Ensures an outstanding cooking class experience in every session by following provided recipes and game plans while holding employees accountable for quality and execution.

Sales & Business Performance

• Assists with driving sales growth by implementing strategies to enhance the culinary and retail business.
• Analyzes key performance metrics daily and leverages insights to optimize store performance.
• Consistently meets or exceeds culinary program goals by delivering exceptional classes that drive customer engagement and sales.

Operations & Compliance

• Ensures compliance with food safety standards, local health codes, and sanitation regulations.
• Properly handles all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment.
• Maintains accurate inventory levels, minimizes shrink, and controls supply and culinary expenses.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store coaching and directing associates and/or class participants while selling to customers.

Qualifications & Experience

• Must be 21 years of age or older at the time of employment.
• A degree in culinary arts is preferred; however, candidates with extensive culinary experience and demonstrated technical proficiency will be considered in lieu of formal education.
• 1-2 years of progressively responsible kitchen management experience.
• Valid Food Manager Certification.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office Suite and retail systems preferred.

$21 - $22.34 an hour

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You will support daily operations, deliver a #bestincenter customer experience, a company-wide standard for excellence in service, and help drive sales by sharing product knowledge.

Key Responsibilities

Customer Experience & Brand Representation

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
• Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources
• Actively engage customers, identify their needs, recommend relevant products or experiences, and lead a customer-focused, Guest Obsessed culture

Sales & Business Performance

• Maximize selling opportunities by identifying customer needs and offering relevant solutions
• Promote add-on sales and support events that grow store traffic and customer engagement
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue

Team Engagement & Store Support

• Collaborate with team members to maintain a positive, inclusive, and high-performing store culture
• Support onboarding of new associates by sharing product knowledge and best practices

Operations & Compliance

• Accurately and efficiently process transactions including sales, returns, and price checks using the POS system
• Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards
• Complete inventory transactions including receiving, MOS, and RARs
• Adhere to applicable wage and hour laws and accurately record time worked

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers
• Ability to remain standing for up to 4 hours at a time
• Ability to move about the store coaching and directing associates, selling to customers, and retrieving merchandise from stockroom or sales floor
• Ability to lift and/or move merchandise weighing up to 50 lbs
• Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse
• Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays

Qualifications & Experience

• Must be 18 years of age or older
• 1 year of retail sales experience preferred
• Excellent communication, problem-solving, and decision-making abilities
• Passion for community engagement and providing exceptional customer experiences
• Proficiency in Microsoft Office and retail management systems preferred

Associate Perks

• 401K after 90 days
• Employee Discount
• $17 - $18.09 an hour

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You deliver exceptional in-store culinary experiences focused on savory cooking classes that reflect Sur La Table's passion for food, teaching, and high standards.

Key Responsibilities:

• Customer Experience & Brand Representation
• Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Deliver exceptional in-store culinary experiences focused on savory cooking classes.
• Communicate technical cooking concepts and savory techniques in a clear, encouraging, and approachable manner.

• Sales & Business Performance
• Drive sales by upholding kitchen standards, encouraging second class sign-ups through strong customer engagement, and promoting retail items used or featured in class.
• Deliver class revenue goals by ensuring high enrollment, positive reviews, and guest return rates.

• Team Engagement & Store Support
• Assist in setting up and breakdown of classes including organizing mise en place, prepping ingredients, and cleaning workstations.
• Clean and sanitize dishes and equipment promptly to ensure smooth kitchen operations.

• Operations & Compliance
• Ensure compliance with food safety standards, local health codes, and sanitation regulations.
• Properly handle all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment.

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor.

Qualifications & Experience:

• Must be 21 years of age or older at the time of employment.
• A degree in culinary arts is preferred; however, candidates with extensive culinary experience and demonstrated technical proficiency will be considered in lieu of formal education.
• 1-2 years of kitchen operations experience.
• Valid Food Manager Certification.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.

$19.50 - $20.74 an hour

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You will manage and provide oversight on all aspects of profit, customer, people, merchandising, and operations in your store, partnering with various cross-functionals to exceed targets.

Key responsibilities include:

• Driving revenue and exceeding targets
• Leading by example and validating the quality of the in-store customer experience
• Managing inventory, order fulfillment, and store organization
• Ensuring positive customer experience and promoting services offerings
• Monitoring assortment performance and determining action steps to improve sell-through
• Building healthy relationships with employees and establishing a positive and engaging work environment

Requirements:

• Experience in high-volume retail environment
• Financial management experience with success in driving top-line sales and controlling expenses
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent
• Demonstrated understanding of service excellence in a consumer environment
• Excellent communication skills

Benefits:

• Comprehensive medical, dental, and mental health coverage
• Paid time off – inclusive of vacation and sick days
• 4 months of 80% parental leave salary top-up and personalized return to work plans
• Monthly retail bonus program
• Equity program – own a piece of the company and share in our growth
• Generous product discount!

This role currently has a base pay range of $85,000- $95,000 per annum based on a candidate’s experience and qualifications.

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Responsibilities:

• Oversee the piercing customer journey from start to finish, including seamless greeting, check in, styling, transaction and service experience including aftercare education.
• Possess a calm and professional demeanour in piercing services to provide the best experience to piercing clients.
• Act as an ambassador of Mejuri and promote customer awareness about the brand and Mejuri’s piercing studios.
• Build a strong clientele in local market.
• Ensure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager & Store Services when necessary.
• Works closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio.
• Work closely with store staff to update the schedule and online booking service.
• Explain proper aftercare to each client, well-inform each client of any signs and/or symptoms of infection within the following days/weeks/months of piercing.
• Thoroughly explain service procedure and risks to clients.
• Identify any medical concerns which may prevent piercing before the service and include suggested care and any medical complications that may occur as a result of the procedure.
• On the sales floor you lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.

Operations:

• Oversee and manage all aspects of the piercing studio, working closely with the Store Services team and Store Manager.
• Support inventory management and feedback with Operations Lead & Store Services team to ensure optimal quantities & assortment are available at the piercing studio at all times.
• Ensure health and safety standards are maintained by following internal standards, and local guidelines.
• Uphold legal compliance in all customer interactions including verifying proper identification, requirements, and waivers.
• Remain knowledgeable on Mejuri products and become an expert on the piercing jewelry assortment inclusive of labret sizing, materials, gemstones, and metals.
• Support the check up and downsizing process for each individual client.
• Style, stack, and suggest products for piercing clients.
• Provide expertise and planning to enable client to design their own ear stack.
• Build piercing appointment occupancy through promoting, educating, and driving awareness of our piercing studio.
• Communicate with Store Services to order necessary piercing equipment.
• Ensure all legislated paperwork and client record keeping is met and maintained at all times.

Requirements:

• 2+ years experience with needle piercing.
• Experience working with threadless jewellery.
• Up to date with First Aid and Blood-borne Pathogens OSHA Certifications.
• Experience working with an autoclave or statim.
• Have or be registrable with local law enforcement or meet requirements by area for permits.
• Understanding of local market piercing law requirements.
• Strong knowledge of health and safety protocols surrounding piercing procedures.
• Demonstrated understanding of service excellence in a consumer environment.
• Excellent communication & customer service skills.
• The desire to work in a fast paced, entrepreneurial environment.

Benefits:

• You keep 100% of the tips you earn.
• Regular feedback via performance reviews.
• A robust in-house retail learning program.
• Generous product discount!

Compensation:

• Base pay range of $27 - $35 per hour based on a candidate’s experience and qualifications.

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Responsibilities:

• Provide exceptional customer service and ensure a positive customer experience
• Lead by example and validate the quality of the in-store customer experience
• Maximize results and achievement of Key Performance Indicators (KPIs)
• Ensure efficient execution of daily operations, including inventory management, order fulfillment, and store organization
• Participate in visual merchandising, fixtures, and maintenance
• Support in onboarding new team members and assessing employee performance

Requirements:

• Experience in a high-volume retail environment
• Adaptable with excellent organization and analytical skills
• Critical thinking ability to identify potential challenges and develop action plans
• Physical requirements: ability to stand for 8 hours, lift up to 50 lbs
• Must be able to work evenings, weekends, and holidays

Benefits:

• Paid sick days
• Monthly retail bonus program
• Regular feedback via performance reviews
• Robust in-house retail learning program
• Generous product discount

Salary: $23 - $26 per hour

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The Floor Lead plays a pivotal role on the store leadership team, driving store success by upholding customer service standards, fostering team development, and ensuring daily operations run smoothly.

Customer:

• Lead by example and validate in-store customer experience quality
• Maximize results and achieve Key Performance Indicators (KPIs)
• Ensure positive customer experience and promote services offerings
• Meet KPIs, including OPH and NPS (85%)

Operations:

• Participate in inventory and cycle counts
• Support back-of-house flow for in-store sales, phone sales, or BOPIS
• Maintain organizational integrity of stockroom and display inventory
• Use point-of-sale systems, inventory management software, and other retail technology
• Mitigate internal, external, and administrative loss of product
• Identify and escalate opportunities, gaps, risks, and roadblocks

Merchandising:

• Participate in maintaining Mejuri's brand standards for visual presentation, cleanliness, and functionality
• Support validation of display forms, graphics, furniture, and decor items
• Coach and inform store team members on Visual Merchandising standard practices

People:

• Participate in onboarding new talent
• Validate regular and accurate assessment of team members against performance review criteria and KPIs
• Build healthy relationships with team members and establish a positive work environment
• Adhere to and validate policies and compliance practices

Requirements:

• Experience in a high-volume retail environment
• Adaptable with creative and quick thinking
• Excellent organization and analytical skills
• Critical thinking ability to identify challenges and develop action plans
• Physical requirements: ability to stand for 8 hours, lift up to 50 lbs
• Must be able to work evenings, weekends, and holidays

Benefits:

• Comprehensive medical, dental, and mental health coverage
• Paid time off, including vacation and sick days
• 4 months of 80% parental leave salary top-up and personalized return-to-work plans
• Monthly retail bonus program
• Regular feedback via performance reviews
• Robust in-house retail learning program
• Generous product discount

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The Floor Lead plays a pivotal role on the store leadership team, driving store success by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.

Customer:

• Lead by example and validate the quality of the in-store customer experience
• Maximize results and achievement of Key Performance Indicators (KPIs)
• Ensure positive customer experience and promotion of services offerings
• Monitor and achieve KPIs such as OPH and NPS

Operations:

• Participate in inventory and cycle counts
• Support back of house flow to ensure efficient order fulfillment
• Maintain organizational integrity of stockroom and display inventory
• Use point-of-sale systems, inventory management software, and other retail technology
• Mitigate internal, external, and administrative loss of product
• Identify and escalate opportunities, gaps, risks, and roadblocks

Merchandising:

• Participate in maintaining Mejuri's brand standards of visual presentation, cleanliness, and functionality
• Support validation of display forms, graphics, furniture, and decor items
• Coach and inform store team members on updates to Visual Merchandising standard practices

People:

• Participate in onboarding new talent
• Validate regular and accurate assessment of team members against performance review criteria and KPIs
• Build healthy relationships with team members and establish a positive work environment
• Adhere to and validate policies and compliance practices

Requirements:

• Experience in a high-volume retail environment
• Adaptable with creative and quick thinking
• Excellent organization and analytical skills
• Critical thinking ability
• Physical requirements: ability to stand for 8 hours, lift up to 50 lbs
• Availability to work evenings, weekends, and holidays

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