{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/western-visayas/"},"x-facet":{"type":"city","slug":"western-visayas","display":"Western Visayas","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_62a6ed04-111"},"title":"(Fluent English) Technical Support Engineer (PHP/JavaScript, SQL)","description":"<p>We are seeking a Technical Support Engineer to join our team. As a Technical Support Engineer, you will investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations;</li>\n<li>Reproduce bugs across web admin consoles, mobile apps, and backend APIs;</li>\n<li>Analyze logs, error traces, and metrics to identify root causes;</li>\n<li>Query production databases (read-only) to validate data-related issues;</li>\n<li>Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches;</li>\n<li>Escalate complex issues to Engineering with clear documentation and findings;</li>\n<li>Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes;</li>\n<li>Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations;</li>\n<li>Maintain deep understanding of client solutions and meet KPIs.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Excellent English skills (at least C1 for both spoken and written);</li>\n<li>2+ years of customer-facing experience in L1/L2 (or L3) technical support, with hands-on troubleshooting and code-reading skills;</li>\n<li>Strong SQL skills and experience with production-scale relational databases;</li>\n<li>Working knowledge of PHP and/or JavaScript/TypeScript, enough to implement small, low-risk fixes;</li>\n<li>Familiarity with AWS or another cloud provider, including logs, services, and secrets;</li>\n<li>Strong customer-focused approach and excellent communication skills;</li>\n<li>Ability to explain technical concepts in a clear, simple, and customer-friendly manner;</li>\n<li>Strong written communication skills and ability to document technical findings clearly;</li>\n<li>Strong analytical thinking and research skills;</li>\n<li>Ability to identify when an escalation to the Engineering team is required;</li>\n<li>Positive, proactive and responsible attitude;</li>\n<li>Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Fixed schedule: Monday–Friday, 10:30 PM - 7AM GMT+11;</li>\n<li>Opportunity to cooperate fully remotely from EU;</li>\n<li>Inclusive international environment;</li>\n<li>Compensation in USD;</li>\n<li>Rewards for referring friends;</li>\n<li>Balance between project workload and personal time, but also – internal health policy;</li>\n<li>Responsive leadership interested in your development and long-lasting cooperation;</li>\n<li>Greenhouse conditions for self-development;</li>\n<li>A culture built on trust, with no time-tracking requirements.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_62a6ed04-111/","directApply":true,"hiringOrganization":{"@type":"Organization","name":"SupportYourApp","sameAs":"https://www.supportyourapp.com/","logo":"https://logos.yubhub.co/supportyourapp.com.png"},"x-apply-url":"https://apply.workable.com/j/F6B387E5E6?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"Contract","x-salary-range":null,"x-skills-required":["SQL","PHP","JavaScript/TypeScript","AWS","Troubleshooting","Analytical thinking","Communication"],"x-skills-preferred":["Sentry","Grafana","React Native","GraphQL","REST API debugging","ClickHouse","BigQuery"],"datePosted":"2026-10-26T07:55:38.736Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Western Visayas, Philippines"}},"jobLocationType":"TELECOMMUTE","employmentType":"CONTRACTOR","occupationalCategory":"Engineering","industry":"Technology","skills":"SQL, PHP, JavaScript/TypeScript, AWS, Troubleshooting, Analytical thinking, Communication, Sentry, Grafana, React Native, GraphQL, REST API debugging, ClickHouse, BigQuery"}]}