Responsibilities:

• Provide support for standard and custom deployments
• Answer break/fix and non-break/fix technical questions through SFDC ticketing system
• Efficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions
• Open SEP and Galaxy bug reports in Jira and feature requests in Aha!
• Provide upgrade support upon customer request
• Conduct regularly scheduled technical check-ins with each BU
• Discuss open support tickets, provide updates on product bugs and provide best practice recommendations based on your observations and ticket trends
• Contribute to our reference documentation
• Lead peer training
• Consultant to our content teams
• Own your personal technical education journey
• Contribute to or drive components of departmental and cross-functional initiatives
• Partner with Leadership to identify areas of opportunity with potential solutions for inefficiencies or obstacles within the team and cross-functionally

Requirements:

• 5+ years of support experience
• 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience
• Ability to Travel: This role will require 25% in-person travel

Skills:

• Big Data (Hadoop, Data Lakes, Spark)
• Docker and Kubernetes
• Cloud technologies (AWS, Azure, GCP)
• Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
• SSL/TLS
• Linux Skills
• DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash

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