The Medical Secretary plays a vital role in supporting the GPs and clinicians within the Practice, ensuring that administrative and secretarial tasks are managed efficiently and professionally. The successful candidate will be highly organised, able to prioritise a busy workload, and committed to providing excellent support to the clinical team.

This role involves handling highly confidential and sensitive patient information on a daily basis. As such, discretion, professionalism, and a strict commitment to confidentiality are essential.

The position can be fast-paced and demanding at times, requiring the ability to remain calm under pressure, manage competing priorities, and work effectively in a busy healthcare environment. In return, it offers the opportunity to make a meaningful contribution to patient care and be part of a supportive practice team.

Main duties of the job

• Audio typing and preparing accurate, professional referral letters, clinic correspondence, medical reports, and standard forms
• Maintaining electronic and manual records, processing urgent referrals through the NHS e-Referral Service (eRS), managing worklists, and undertaking Two Week Wait (2WW) safety-netting
• Liaising with hospitals, community services, and patients regarding referrals, appointments, and enquiries
• Processing medical, insurance, and Subject Access Request (SAR) reports
• Monitoring and actioning clinical system tasks, Docman, eConsult, and secretarial trays
• Coding FOBT and cervical screening results accurately
• Providing colleague cover, prioritising workloads, meeting deadlines, and delivering an efficient, patient-focused service
• Undertaking other reasonable duties as required

Benefits

• Competitive salary of £13.32 per hour
• Opportunity to work in a supportive and well-established GP practice
• Collaborative and dynamic work environment

Person Specification

• Essential qualifications: GCSE grade A to C in English and Maths, General Practice experience
• Desirable qualifications: None
• Essential skills:

+ Highly organised, with excellent attention to detail + Ability to prioritise and manage a busy workload effectively, meeting deadlines in a fast-paced environment + Committed to providing high-quality administrative and secretarial support to the clinical team + A reliable and supportive team player who works collaboratively with colleagues + Excellent verbal and written communication skills, with a professional and courteous approach to patients and colleagues

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We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

As a Customer Assistant, you will:

• Deliver five-star service at pace
• Confidently recommend and sell our newest food products to our customers
• Utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience
• Contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience
• Be flexible and adapt to the changing demands of the retail environment

Working hours:

• Sunday 12:00-18:00
• Monday 12:00-18:00
• Tuesday 12:00-18:00
• Wednesday 12:00-18:00
• Thursday 12:00-18:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

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You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Responsibilities include:

• Providing five-star service at pace
• Utilising digital tools, such as the Sparks App and in-store devices, to enhance the customer experience
• Contributing to a positive, high-energy environment
• Adapting to changing demands of the retail environment
• Working across various areas of the store

Working Pattern:

• Wednesday 21:00-05:00
• Thursday 21:00-05:00
• Friday 21:00-05:00
• Saturday 21:00-05:00

Benefits:

• Competitive pay
• Opportunity to work with a leading retailer
• Chance to develop skills and advance in your career

Note: The + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

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