As a Leave of Absence Coordinator, you will analyze reported leave requests and determine paid leave benefits due based on client paid leave plans, policies, state and federal regulations.

Responsibilities:

• Establish FMLA claims and track and code documentation in accordance with internal workflow processes.
• Analyze FMLA and other paid leave claims to determine eligibility, certification, payment calculations, payments and/or adjustments in compliance with client paid leave plans, policies, and state and federal regulations.
• Identify action plans, determine benefits due, and make timely case decisions based on service expectations as established by the client.
• Communicate decisions and ongoing expectations with claimants and clients.
• Maintain professional client relationships.

Requirements:

• High school diploma or GED required.
• Strong oral and written communication, computer literacy – including Microsoft Office, organizational skills required.
• PC literate, including Microsoft Office products, Windows environment.
• Must meet minimum typing requirements.
• Clerical or customer service experience or equivalent combination of education and experience preferred.

What we offer:

• A stable, consistent work environment , both in-office and virtual.
• $22.21 - $23.00 per hour.
• A comprehensive training program to help you support employees and customers from some of the world's most respected brands.
• A dedicated mentor and manager to guide you every step of your career journey.
• Career development and promotional opportunities as you take on new responsibilities.
• A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being.

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We're seeking a seasoned California Workers Compensation Examiner who values strong client partnerships, enjoys a reasonable caseload, and works within a well-managed intake environment.

Primary Purpose of the Role: Analyze Workers Compensation claims on behalf of our valued clients to determine benefits due, while ensuring ongoing adjudication of claims within service expectations, industry best practices, and specific client service requirements.

Essential Responsibilities May Include:

• Analyzing and processing claims through well-developed action plans to an appropriate and timely resolution by investigating and gathering information to determine the exposure on the claim.
• Negotiating settlement of claims within designated authority.
• Communicating claim activity and processing with the claimant and the client.
• Reporting claims to the excess carrier and responding to requests of directions in a professional and timely manner.

Qualifications:

• Education & Licensing: 3 years of claims management experience or equivalent combination of education and experience required.
• High School Diploma or GED required. Bachelor's degree from an accredited college or university preferred.
• Professional certification as applicable to line of business preferred.
• Licensing / Jurisdiction Knowledge: 3 or more years California workers compensation jurisdictional knowledge required, SIP required or must be obtained within one (1) year of employment.

Taking Care of You:

• Flexible work schedule.
• Referral incentive program.
• Career development and promotional growth opportunities.
• Diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.

The range of starting pay for this role is $85,000 - $105,000.

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