Core Responsibilities

• Lead and govern the design of complex, multi-phased MuleSoft integration projects, ensuring adherence to API-led connectivity and integration patterns.
• Identify opportunities and efficiencies in customers' IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform.
• Define and scale enterprise integration best practices, reference architectures, foundational assets, and API patterns to drive platform adoption and reuse.
• Establish and enforce DevOps models, CI/CD pipelines, and operational standards, including monitoring, alerting, and full API lifecycle management.

Key Deliverables

• Scale best practices globally through reusable assets, reference architectures, and implementations.
• Enable field teams and partners to boost delivery and customer success.
• Lead requirements workshops and deliver architectural blueprint documents to influence the strategic direction of projects.
• Guide product direction and feature delivery by identifying gaps and providing valuable insights to leadership.

Leadership and Collaboration

• Act as a trusted technical advisor to client executives and internal sales/delivery teams throughout the pre-sales and project delivery lifecycle.
• Mentor and coach junior architects, engineers, and consultants on technical design principles, implementation strategies, and customer-facing best practices.
• Drive decision-making for complex technical challenges, balancing scope, time-to-market, and technical debt across integration solutions.
• Engage with MuleSoft Product Management and Engineering to relay field feedback and influence the platform's future roadmap.

Required Qualifications

• 10+ years of IT experience with 5+ years leading complex integration and solution architecture initiatives.
• 2+ years of hands-on MuleSoft experience or similar experience, including proficiency in designing and implementing API-led connectivity and integration patterns.
• Demonstrated expertise in High Availability (HA), Scalability, the Software Development Lifecycle (SDLC), and full API lifecycle management.
• Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting complex business requirements while evangelizing integration methodologies and supporting business case justification to C-level executives.
• Experience defining full API life-cycle management, from API design and integration development through to deployment, operations and governance.
• Exceptional customer-facing communication and expectation management skills, including the ability to translate complex technical requirements into appropriate solution architectures and deliverables.
• Demonstrated experience managing and architecting for multiple technical integration projects using the Software Development Life Cycle (SDLC) end-to-end, sometimes simultaneously
• Demonstrated experience architecting services integrations with MuleSoft and the other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, API Management solutions, etc.)
• Demonstrated understanding of API security principles, including authentication, authorization, and the application of security policies

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Responsibilities:

• Be the subject matter expert when it comes to how Federal Civilian leverage Salesforce Marketing solutions within their enterprise
• Be a team player
• Ensure 100% customer satisfaction and retention
• Maintain accurate account and opportunity forecasting
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
• Meet and exceed all quarterly and annual sales quotas
• Own the sales cycle for the entire Salesforce Marketing technology stack - including lead generation, deal strategy, pricing and packaging, and assistance with deal closure
• Generate business opportunities through networking, cold-calling, and prospecting in to current Salesforce customers
• Create and drive revenue within a specified region and/or list of named accounts
• Collaborate with Account and Territory team to identify target accounts
• Empower and enable the broader Account team you’ll work with on all Salesforce Marketing technology

Requirements:

• 10+ years of full cycle Enterprise software or technology sales experience
• Experience selling Marketing technology a plus
• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Proven track record in account management, preferably selling into Federal Civilian accounts, specifically Veteran Affairs and USPS.
• Willingness and ability to travel to client locations as required.
• Self-motivated with a commitment to achieving and exceeding sales targets.

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