As a Customer and Trading Manager - Online, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.

Responsibilities:

• Plan and orchestrate the delivery of an online picking and delivery team
• Be a visible leader, engaging and coaching a large team of shoppers and drivers
• Collaborate with other managers to ensure the success of shopping experience of the overall store
• People management, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate

Requirements:

• Previous line management responsibilities in a fast-paced, operational environment
• Provides brilliant customer service and coaches a team to do the same
• Delivers KPI's or other performance indicators
• Can manage disciplinaries, performance issues or other similar employee relations issues
• Leads operations and comfortable doing this alone in the absence of more senior management

Essential Criteria:

• A track record of delivering brilliant customer service and coaching colleagues to do the same
• Experience of leading a team in a fast-paced, customer-facing environment
• Operational leadership skills
• Demonstrated success in meeting or exceeding KPIs
• Has managed employee relations issues, including performance and absence management

Benefits:

• Discount card – 10% discount off on shopping at Sainsbury’s, Argos, Tu and Habitat
• Annual bonus scheme based on performance
• Free food and hot drinks provided
• Generous holiday entitlement, maternity and paternity leave
• Pension – matching 4-7.5% of pension contributions
• Sainsbury’s share scheme
• Wellbeing support
• Colleague networks
• Cycle to Work scheme
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more

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