{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/warlingham/"},"x-facet":{"type":"city","slug":"warlingham","display":"Warlingham","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_5f9a86eb-2d6"},"title":"Customer and Trading Manager - Online","description":"<p>Be the first to apply for the Customer and Trading Manager - Online role at Sainsbury&#39;s Supermarkets Ltd in Warlingham, Surrey.</p>\n<p>As a Customer and Trading Manager - Online, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Plan and orchestrate the delivery of an online picking and delivery team</li>\n<li>Be a visible leader, engaging and coaching a large team of shoppers and drivers</li>\n<li>Collaborate with other managers to ensure the success of shopping experience of the overall store</li>\n<li>People management, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Previous line management responsibilities in a fast-paced, operational environment</li>\n<li>Provides brilliant customer service and coaches a team to do the same</li>\n<li>Delivers KPI&#39;s or other performance indicators</li>\n<li>Can manage disciplinaries, performance issues or other similar employee relations issues</li>\n<li>Leads operations and comfortable doing this alone in the absence of more senior management</li>\n</ul>\n<p>Essential Criteria:</p>\n<ul>\n<li>A track record of delivering brilliant customer service and coaching colleagues to do the same</li>\n<li>Experience of leading a team in a fast-paced, customer-facing environment</li>\n<li>Operational leadership skills</li>\n<li>Demonstrated success in meeting or exceeding KPIs</li>\n<li>Has managed employee relations issues, including performance and absence management</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Discount card – 10% discount off on shopping at Sainsbury’s, Argos, Tu and Habitat</li>\n<li>Annual bonus scheme based on performance</li>\n<li>Free food and hot drinks provided</li>\n<li>Generous holiday entitlement, maternity and paternity leave</li>\n<li>Pension – matching 4-7.5% of pension contributions</li>\n<li>Sainsbury’s share scheme</li>\n<li>Wellbeing support</li>\n<li>Colleague networks</li>\n<li>Cycle to Work scheme</li>\n<li>Special offers on gym memberships, restaurants, holidays, retail vouchers and more</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_5f9a86eb-2d6/","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Sainsbury's Supermarkets Ltd"},"x-apply-url":"https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400084911?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"From £31,700","x-skills-required":["customer service","team management","operational leadership","performance management"],"x-skills-preferred":[],"datePosted":"2026-10-26T07:36:50.820Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Warlingham, Surrey"}},"employmentType":"FULL_TIME","occupationalCategory":"Retail","industry":"Retail","skills":"customer service, team management, operational leadership, performance management","baseSalary":{"@type":"MonetaryAmount","currency":"GBP","value":{"@type":"QuantitativeValue","minValue":31700,"maxValue":31700,"unitText":"YEAR"}}}]}