As a Community Strategy & Operations Consultant, you will source, contact, and activate creators for projects and missions. You will monitor creator performance, follow up on missed requirements, and provide feedback or re-training. Additionally, you will coordinate projects and workflows, handle operational issues and escalations, and collaborate with other agents and cross-functional teams.

The ideal candidate will have native Spanish and excellent English communication skills, solution-oriented mindset, solid project management skills, and experience handling data in Google Sheets.

Responsibilities:

• Source, contact and activate creators for projects and missions
• Monitor creator performance, follow up on missed requirements, and provide feedback or re-training
• Coordinate projects and workflows, ensuring deliverables are completed accurately and on time
• Handle operational issues and escalations by investigating and driving them to resolution
• Collaborate with other agents and cross-functional teams to ensure effective operations
• Proactively identify and address issues to keep projects and market operations running smoothly
• Investigate fraud and risk cases, taking appropriate action when needed
• Track operational performance and KPIs using Google Sheets and internal tools
• Identify recurring issues and contribute to process and operational improvements

Requirements:

• Native Spanish and excellent English communication skills (both written and verbal at C1 level)
• Solution-oriented mindset with solid project management skills
• Experience handling data in Google Sheets, including knowledge of filters, formulas, pivot tables
• Ability to organize tasks, set priorities, and drive execution autonomously
• Proactive approach with strong ownership of tasks and responsibilities
• Detail-oriented approach
• Excellent communication and interpersonal skills
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits:

• Fixed schedule: Monday–Friday, 4 PM–1AM on GMT+2
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

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