This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.

The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.

Join Our Team as a Patient Service Representative!

We are seeking an organised and compassionate Patient Service Representative to join our healthcare team.

If you're passionate about providing exceptional care and want to work in an environment that values growth, we'd love to hear from you!

Posting Specifics

• Entry Rate: $18.31 - $23.80 depending on experience
• Benefits Eligible: Yes
• Shift Details: Full-time 40 hr

Essential Functions

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Stays current on role/responsibilities, updates etc.

Minimum Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Preferred Qualifications

• One year of customer service experience involving interactions with customers in person and by phone.
• Billing and collections experience.
• Computer literacy in using electronic medical records (EMR) systems and other relevant software.
• High school diploma or GED preferred.
• Multilingual

Physical Requirements

• Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy.
• Position may require standing for long periods of time, lifting supplies.

Benefits We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Job Data by YubHub.

You will be responsible for:

• Providing patient care under the direction of a clinician, gathering information relevant to a patient's visit and condition.
• Communicating clearly with patients through telephone and in-person interactions.
• Collaborating with cross-functional teams to provide high-quality patient care.

Requirements:

• At least 1 year of Medical Assistant work experience.
• Successful completion of a Medical Assistant Program or current RN/LPN license.
• Current Basic Life Support Certification (BLS) for healthcare providers.
• Demonstrated basic computer skills, including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers.
• Ability to protect patient confidentiality and Protected Health Information (PHI).

Preferred Qualifications:

• Experience in an outpatient clinic or other healthcare setting.
• Computer literacy in electronic medical records (EMR) systems and other relevant software.
• Current national MA certification.

We offer a competitive salary range of $20.07 - $28.59 per hour and a comprehensive benefits package.

Job Data by YubHub.

This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.

The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Stays current on role/responsibilities, updates etc.

Requirements

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Preferred Qualifications

• One year of customer service experience involving interactions with customers in person and by phone.
• Billing and collections experience.
• Computer literacy in using electronic medical records (EMR) systems and other relevant software.
• High school diploma or GED preferred.
• Multilingual

Physical Requirements

• Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy.
• Position may require standing for long periods of time, lifting supplies.

Benefits

• Entry Rate: $18.31 - $23.80 depending on experience
• Benefits Eligible: Yes
• Shift Details: Full-time 40 hr

Job Data by YubHub.

Essential Functions:

• Provide courteous and professional connections with patients over the phone, in person or via secure messaging
• Resolve patient needs to ensure a superior customer experience
• Document all phone calls accurately and completely in the electronic medical record (EMR)
• Schedule patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations
• Register patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system
• Obtain copies of insurance cards, forms of ID, and signatures on all required forms
• Assist patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care
• Stay current on role/responsibilities, updates etc.

Minimum Qualifications:

• Six months of customer service experience involving interactions with customers
• Demonstrated basic computer skills involving word processing and data entry
• Professional manner and strong interpersonal and communication skills
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers

Preferred Qualifications:

• One year of customer service experience involving interactions with customers in person and by phone
• Billing and collections experience
• Computer literacy in using electronic medical records (EMR) systems and other relevant software
• High school diploma or GED preferred
• Multilingual

Physical Requirements:

• Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy
• Position may require standing for long periods of time, lifting supplies

Benefits: We provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness.

Location: Utah Valley Clinic

Scheduled Weekly Hours: 20

Job Data by YubHub.