The successful candidate will have a solid understanding of the electronic discovery industry and the ability to manage multiple projects, work efforts of various resources, and client relationships in a fast-paced environment.

Essential Job Responsibilities

• Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects;
• Drives overall client satisfaction through effective coordination and communication of client deliverables;
• Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise;
• Provides high-level consultative input to clients and staff, with an emphasis on advanced analytics and technology-assisted reviews;
• Prepares project forecasts and work schedules for assigned projects and implements projects forecasts and work schedules prepared by the Client Services Manager;
• Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners;
• Manages and reports to clients on project budget and financial status;
• Provides strategic and tactical guidance to deliver Epiq’s best practice for Client Services as well as cross-functionally within the eDiscovery business unit;
• Consistently delivers proactive communication with clients and when client issues arise addresses those issues or expeditiously escalates to the Client Services Manager;
• Ensures that an up-to-date record is maintained with regard to the status of all projects being worked on;
• Provides substantive oversight to client-specific projects on a day-to-day basis;
• Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality;
• Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering;
• Assists Client Services Manager in evaluating team bandwidth and delegation of tasks internally;
• Works with Client Services Manager in assessing potential candidates along with implementing and executing onboarding sessions;
• Participates and takes ownership in Epiq’s regional and global initiatives acting as representative for regional location;
• Identifies areas for improvement in process on internal workflow and projects in a solution-oriented fashion.

Required Qualifications & Characteristics

• A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 4 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers;
• Evidence of emerging leadership and staff development skills which help to motivate staff members and provide professional growth allowing them to assume additional responsibilities;
• Demonstrated success in the management of multiple simultaneous projects;
• Oral and written communication skills which provide a strong and confident leadership presence;
• Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements;
• A solid understanding of database design and management, data processing activities and legal document review requirements;
• Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

The compensation range for this role is $90,000.00 to $100,000.00 USD annually and may be eligible for an annual bonus.

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The Implementation Specialist is primarily responsible for leading new client implementations, client contract changes, and internal or special projects. Each project relies on a customized plan that can include: hands-on training (remote or on-site), consulting, data migration planning and action, customized workflows and processes (internal and client), client relationship management, and overall project management. The Specialist is responsible for the outcome of the project and takes responsibility for its success.

Responsibilities:

• Lead multiple simultaneous projects or efforts with competing deadlines and challenges
• Take personal responsibility for project outcomes to ensure success
• Exceptional written and verbal communication skills
• Create clear and effective documentation
• Collaborate with other teams and lead without direct reporting relationships
• Learn new technology solutions, including independently researching new complex technical concepts or software and having consultative discussions with customers
• Build collaborative relationships with clients and internal contacts
• Work well under pressure in a reactive, agile project-based environment
• Participate in continuous personal development to meet new client and business opportunities

Requirements:

• 1-2 years experience or certification related to project management or project coordination
• 1-2 years experience leading customer remote and/or on-site training programs
• 1-2 years experience with information technology
• Personal experience with legal services or litigation support
• 1-2 years Software experience or certification related to Relativity
• 1-2 years Software experience or certification related to eDiscovery collection, process, or review technology

The Compensation range for this role is $60,000.00 to $70,000.00 USD annually and may be eligible for an annual bonus.

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This role leads a team of three HR professionals who provide day-to-day HR support, allowing the Director to focus on workforce planning, organisational effectiveness, leadership coaching, talent strategy, and business transformation initiatives.

As a trusted advisor to business leadership, the HR Director leverages people insights, workforce analytics, and innovative HR practices to drive organisational performance, employee engagement, operational excellence, and sustainable growth.

Essential Duties and Responsibilities

• Strategic Business Partnership: Serve as the primary HR advisor to senior leaders within the Class Action and Restructuring businesses. Align workforce, talent, and organisational strategies with business objectives, growth plans, and operational priorities.
• Leadership & Team Development: Lead, coach, and develop a team of three HR professionals responsible for delivering HR business partner support across the organisation.
• Talent & Organisational Effectiveness: Drive talent review, succession planning, leadership development, and employee engagement strategies.
• Digital & Workforce Transformation: Partner with business leaders to identify opportunities to improve organisational effectiveness, workforce productivity, and scalability through process optimisation, technology, automation, and AI-enabled solutions.
• HR Program Leadership: Partner with HR Centers of Excellence to design, enhance, and implement talent, compensation, performance management, leadership development, employee experience, and organisational effectiveness programs.

Qualifications

• 7+ years of progressive HR leadership or HR Business Partner experience supporting complex professional services, consulting, legal, financial services, or operations-driven organisations.
• Demonstrated success partnering with senior executives on workforce strategy, organisational effectiveness, and business transformation initiatives.
• Experience leading and developing HR teams.
• Strong expertise in organisational design, workforce planning, talent management, succession planning, employee relations, and change management.

Compensation

The compensation range for this role is 160,000 to 175,000 USD annually and may be eligible for an annual bonus.

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You will assist the Project Manager (PM) in tracking, organizing, processing, and promoting client-supplied data and workflows.

Key responsibilities include:

• Serving as the single-point of contact on daily requests from multiple parties on various matters and escalating to the Project Manager as necessary
• Drafting processing statements of work and Playbook(s) to be used by other departments in executing their portions of a project
• Obtaining, examining, and preparing client data for processing
• Processing data through Relativity Processing application
• Troubleshooting and providing routine support of Relativity Processing and Workspace(s)
• Utilizing downtime to assist the CS department in routine client requests
• Interpreting client needs and PM instructions to accurately and efficiently pass them on to other operational groups
• Assisting in troubleshooting and resolving any client issues with delivered or hosted data
• Monitoring and reporting on the progress of client projects through multiple departments at Epiq

Requirements and characteristics:

• High technical aptitude with database programs, text editors, and review platforms
• Proficient knowledge of Relativity Processing
• Working knowledge of Relativity, including Fields, Choices, Views, Layouts, RDC – Import/Export, Searching, STRs, and Imaging/OCR Sets
• Highly organized and able to monitor and effectively record progress of multiple processes
• Availability to work extended hours as needed when client project loads increase
• Excellent customer service, interpersonal, and communication skills
• Ability to manage multiple tasks with excellent follow-through, professional communication, and attention to detail
• Proven ability to work well in a team-based environment
• Available to work on-call periodically through the week and occasional weekends

The compensation range for this role is $55,000 to $65,000 USD annually, and you may be eligible for an annual bonus.

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Primary Responsibilities:

• Serve as the first point of contact for clients at the start of every engagement
• Facilitate transferring data between external parties and Epiq
• Lead kick-off calls and provide consultative advice on Cyber Incident Response to customers
• Understand and interpret client requirements within the context of eDiscovery/Cyber Incident Response processes
• Determine and manage client expectations regarding deliverables and timeframes
• Conduct project design meetings and consult with clients on the development and implementation of efficient and effective workflows for data mining and capture related to data exfiltration
• Consult customers on the best data identification and reduction methodologies
• Perform data mining processes and report detailed, accurate results to customers
• Coordinate case closure and data destruction for completed engagements
• Learn and become an expert in constantly evolving advanced eDiscovery/Cyber Incident Response technologies
• Perform other special projects as defined by management

Qualifications:

• At least 2 years of experience in eDiscovery Project Management (or equivalent)
• At least 2 years of experience working with Relativity as a Project Manager
• Exceptional verbal and written communication skills, including experience leading conference calls and meetings with colleagues and clients
• Knowledge of the eDiscovery Reference Model (EDRM)
• Working knowledge on Media Collections, Processing, Hosting, Review Support and Productions
• Ability to manage an active and fluctuating caseload
• Experience in Canopy or other advanced eDiscovery/Cyber tools, such as Technology Assisted Review, is ideal
• Previous experience in Cyber Incident Response is ideal
• Desire to go above and beyond client expectations is ideal

The Compensation range for this role is $100,000.00 to $125,000.00 USD annually and may be eligible for an annual bonus.

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The successful candidate will quickly learn Epiq's environment, manage assessments with a reasonable degree of independence, and exercise sound judgment while collaborating with stakeholders across the organization.

Responsibilities:

• Develop accurate responses to client questionnaires, due diligence requests, security assessments, and similar documentation.
• Maintain supporting content and participate in client assurance discussions.
• Conduct security assessments, which will represent a significant portion of the work.

Requirements:

• 2-3 years of relevant experience in client assurance, risk and compliance, security assessments, third-party risk, privacy, or related RFI/RFP response work.
• Experience developing responses to client questionnaires, due diligence requests, security assessments, or similar documentation.
• Working knowledge of information security and privacy concepts, including familiarity with frameworks such as ISO 27001, SOC 2, NIST, or similar standards.
• Strong writing, editing, and stakeholder communication skills.
• Ability to research complex topics, exercise sound judgment, and work independently in a fast-paced environment.
• Strong organizational skills and the ability to manage multiple priorities and deadlines.

Preferred Qualifications:

• Direct experience responding to security assessments.
• A bachelor's degree; relevant experience and demonstrated skills may substitute.
• Experience participating in client assurance discussions or audits.
• Familiarity with response-management platforms or knowledge repositories.
• Experience supporting multiple business functions or a distributed organization.

Compensation: The Compensation range for this role is $65,000 to $75,000 USD annually and may be eligible for an annual bonus.

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Responsibilities:

• Manage and process invoices accurately and in a timely manner.
• Oversee Accounts Receivable (AR) functions, including collections and reconciliations.
• Collaborate with various departments to resolve billing discrepancies and ensure data integrity.
• Conduct financial reporting and analysis to identify trends and areas for improvement.
• Utilize analytical thinking to interpret complex billing data and propose solutions.
• Develop and maintain comprehensive documentation for billing processes and procedures.
• Ensure high accuracy in all billing activities to minimize errors and optimize revenue.
• Support Accounts Payable Management activities as needed.
• Proactively manage deadlines to ensure all billing cycles are completed efficiently.
• Engage in professional collaboration with team members and other stakeholders.
• Communicate billing information clearly and concisely to internal and external parties.

Qualifications:

• Proven experience in Accounting, specifically with Accounts Receivable (AR) and Invoices.
• Demonstrated proficiency in Analytical Thinking and Data Analysis.
• Strong understanding of Financial Reporting and Analysis principles.
• Exceptional organizational skills with a focus on Deadline Management and High Accuracy.
• Excellent Communication and Professional Collaboration abilities.
• Experience with Documentations and process improvement.
• Functional Expertise in billing systems and financial software.
• Ability to communicate effectively in various settings, including public speaking when required.
• While not a primary focus, some experience in People Management is a plus.

The Compensation range for this role is $60,000 USD up to $75,000 USD annually and may be eligible for an annual bonus.

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Responsibilities:

• Conduct comprehensive market pricing and benchmarking studies to ensure competitive pay structures.
• Participate in annual salary surveys and analyze results to inform compensation decisions.
• Assist in the design, development, and implementation of base pay, incentive, and bonus plans.
• Perform job evaluations and create/update job descriptions to reflect accurate responsibilities and requirements.
• Analyze compensation data to identify trends, issues, and opportunities for improvement.
• Support the annual compensation review process, including merit, promotion, and equity adjustments.
• Prepare compensation reports and presentations for various stakeholders, including HR, management, and executives.
• Ensure compliance with all applicable federal, state, and local compensation laws and regulations.
• Collaborate with HR Business Partners and other departments on compensation-related matters.
• Educate employees and managers on compensation policies and programs.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
• 2-4 years of experience in compensation analysis or a similar analytical role.
• Strong analytical and quantitative skills with proficiency in Microsoft Excel.
• Experience with Workday and compensation management software.
• Solid understanding of compensation principles, practices, and regulatory requirements.
• Excellent written and verbal communication skills, with the ability to present complex information clearly.
• High attention to detail and accuracy.
• Ability to handle sensitive and confidential information with discretion.
• Strong problem-solving skills and the ability to work independently and as part of a team.

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Key Responsibilities:

• Lead, coach, develop, and manage a client-dedicated sub-team of Project Managers and Technical Analysts.
• Report to and partner closely with the Client Services Manager to execute the account strategy, operating model, service standards, and client priorities.
• Collaborate with the Senior Project Manager to coordinate project assignments, resource capacity, schedules, dependencies, risks, and delivery requirements across the client portfolio.
• Provide day-to-day operational oversight of assigned matters and ensure the sub-team delivers work accurately, efficiently, and in accordance with client expectations and established procedures.
• Serve as a consistent point of coordination for the client-dedicated team, internal operational groups, and other stakeholders involved in project delivery.
• Support the Client Services Manager in maintaining strong relationships with client contacts through proactive communication, dependable follow-through, and timely status reporting.
• Monitor project health, workloads, deadlines, deliverables, and service levels; identify risks early and coordinate corrective action with the Client Services Manager and Senior Project Manager.
• Escalate client concerns, delivery risks, resource constraints, and complex technical or operational issues promptly, with clear context and recommended next steps.
• Ensure client and project requirements are understood, documented, communicated, and executed with a high degree of quality and accuracy.
• Coordinate work across operational and technical departments to resolve issues, improve workflows, and enhance service quality for the assigned client.
• Establish clear performance expectations, provide regular feedback, and promote accountability, collaboration, and professional development within the client-dedicated sub-team.
• Support onboarding and training for Project Managers and Technical Analysts, including client-specific procedures, tools, workflows, and communication standards.
• Develop and maintain subject matter expertise in the assigned client's environment, including client-specific tools, software, protocols, preferences, and business requirements.
• Participate in project planning, process-improvement initiatives, quality reviews, and the preparation of regular status updates for internal and client stakeholders.
• Assist with client business reviews by helping coordinate agendas, performance data, meeting materials, action items, and follow-up activities.
• Support project financial management by monitoring scope, effort, budget considerations, and other financial indicators, and by providing timely information to the Client Services Manager.
• Act as an escalation point for the assigned client relationship and provide coverage for the Client Services Manager or Senior Project Manager when appropriate.
• Demonstrate professional leadership and sound judgment while balancing client needs, team capacity, quality standards, and business objectives.

Requirements:

• Strong understanding of eDiscovery and litigation support, typically developed through at least 3-5 years of relevant experience with a law firm, corporate legal department, or eDiscovery service provider.
• Demonstrated experience leading, mentoring, or supervising project management or technical service professionals.
• Proven ability to manage multiple simultaneous projects, competing deadlines, and changing client priorities.
• Strong collaboration skills and the ability to work effectively within a shared leadership model involving the Client Services Manager and Senior Project Manager.
• Excellent oral and written communication skills, including the ability to communicate clearly with clients, team members, technical resources, and senior stakeholders.
• Strong critical-thinking, organizational, and problem-solving skills, with the ability to gather relevant information, assess risk, and coordinate timely resolution.
• Client relationship skills, including the ability to manage expectations, recognize client needs, and align team execution with client requirements.
• Ability to establish accountability, provide constructive feedback, support employee development, and foster a collaborative, service-oriented team culture.
• Working knowledge of the Electronic Discovery Reference Model, database design and management, data processing, productions, and legal document review workflows.
• Sound judgment and composure when managing escalations, delivery risks, resource constraints, and sensitive client matters.

Education & Certifications:

• Bachelor's (BA or BS) degree or equivalent relevant professional experience.
• A graduate degree, such as a Juris Doctor (JD) or Master of Business Administration (MBA), is a plus.
• Relevant eDiscovery or project management certifications are preferred.
• Relativity certifications are preferred.

Compensation:

The Compensation range for this role is $115,000 -$130,000 USD annually and may be eligible for an annual bonus.

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Project Leadership:

• Manage projects from initiation through delivery by aligning with client objectives, internal standards, and resource plans, while translating client or court requirements into actionable solutions.

Client Engagement:

• Serve as a trusted liaison for client engagements, managing expectations, resolving issues, and supporting long-term success.
• Participate in consultative discussions and coordinate cross-functional support to ensure project alignment and integrated service delivery.

Team Management:

• Provide direct supervision, coaching, performance management, and professional development for assigned Project Managers and team members.
• Conduct performance evaluations, provide ongoing feedback, and address employee performance concerns in accordance with company policies.

Process Improvement:

• Support root cause analysis and continuous improvement by identifying and resolving recurring issues, incidents, and escalated events that impact operations, service quality, or client obligations.
• Contribute to refining standard operating procedures and best practices across all process improvement areas.

Financial Oversight:

• Manage project forecasting, budgets, billing, and reporting using Epiq-approved platforms, while ensuring fiscal responsibility and supporting business reviews through client health reports and status updates.
• Demonstrate adaptability to internal and external systems, leveraging project management technologies to streamline workflows and support project goals.

The compensation range for this role is $80,000 - $100,000 USD annually and may be eligible for an annual bonus.

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Job Summary: The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects and client relationships in a fast-paced environment.

Essential Job Responsibilities:

• Serve as the primary liaison with key client representatives with the goal of owning the service delivery relationship;
• Drive overall client satisfaction through effective coordination and communication of client deliverables;
• Effectively execute project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Manager;
• Ensure client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners;
• Consistently deliver proactive communication with clients and when client issues arise, address those issues or expeditiously escalate to the Sr. Project Manager or Client Services Manager;
• Ensure that an up-to-date record is maintained with regard to the status of all projects being worked on;
• Demonstrate leadership to both the client and internal partners, delivering project objectives professionally and with high quality;
• Instill confidence with the client and serve as a primary public face of Epiq's high-quality service delivery offering.

Required Qualifications & Characteristics:

• A solid understanding of eDiscovery and the litigation support industry, typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments, or eDiscovery service providers;
• Demonstrated success in the management of multiple simultaneous projects;
• Oral and written communication skills which provide a strong and confident leadership presence;
• Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt company capabilities to consistently meet client requirements;
• A solid understanding of database design and management, data processing activities, and legal document review requirements;
• Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

The compensation range for this role is $100,000 - $115,000 USD annually, and may be eligible for an annual bonus.

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Responsibilities:

• Serve as the primary day-to-day point of contact for requests from multiple client and internal stakeholders across assigned matters
• Obtain, examine, and prepare client data for processing, and perform data processing through the Relativity Processing application
• Provide troubleshooting and routine support for Relativity Processing, workspaces, data workflows, and client deliverables
• Utilise downtime to assist the CS department in routine client requests
• Interpret client needs and instructions to accurately and efficiently execute work
• Investigate and resolve issues involving delivered or hosted data, clearly communicating impact, status, and next steps to relevant stakeholders
• Monitor and report on the progress of client projects through multiple departments at Epiq
• Ensure client and project requirements are being met with the highest quality and accuracy
• Drive client satisfaction through proactive communication, effective coordination, accurate deliverables, and dependable follow-through
• Work effectively within cross-functional project teams and coordinate handoffs among project management, operations, and technical groups
• Represent Epiq professionally and instill client confidence in the quality, consistency, and responsiveness of its service delivery

Requirements:

• Strong understanding of eDiscovery and the litigation support industry, typically developed through at least 2 years of relevant experience
• Strong technical aptitude with database programs, text editors, processing tools, and review platforms
• Working knowledge of Relativity, including Fields, Choices, Views, Layouts, RDC Import/Export, searching, STRs, Imaging/OCR Sets, and related workspace functions
• Highly organised and able to oversee multiple concurrent workflows while maintaining accurate records of progress, risks, decisions, and deliverables
• Strong client service, interpersonal, written communication, and verbal communication skills
• Ability to exercise sound judgment, manage competing priorities, resolve issues, and escalate appropriately with strong follow-through and attention to detail

Benefits:

• Salary range: $70,000 - $80,000 USD annually
• May be eligible for an annual bonus
• Further details about the package will be provided during the initial screening call with the Talent Acquisition Team

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The successful candidate will have proficiency in utilizing Relativity and eDiscovery methodologies. Key responsibilities include:

• Understanding and interpreting client requirements within the context of eDiscovery processes
• Consulting with clients on utilizing Epiq's suite of services, particularly leveraging Relativity
• Coordinating internal processes across Epiq departments to ensure client objectives are met
• Representing Epiq in client interactions and with third-party service providers
• Supervising and supporting other members of the Client Services team to ensure client needs are addressed effectively
• Providing regular project updates and team performance reports to the Regional CS Manager

The ideal candidate will possess:

• Proficiency with an eDiscovery processing and hosting platform, preferably Relativity
• Strong verbal and written communication skills
• Exceptional problem-solving abilities and adaptability to evolving client needs
• Highly organized with the ability to manage multiple tasks concurrently
• Willingness to work extended hours when project demands require
• Ability to communicate complex technical solutions effectively to non-technical stakeholders
• Outstanding customer service, interpersonal, and communication skills
• Demonstrated ability to work collaboratively in a team environment

The minimum qualifications for this role include:

• Minimum of 3 years' experience in an e-discovery environment, with hosting services experience preferred
• Industry certifications such as Relativity Certified Administrator or Relativity Certified Administrator Analytics Expert are advantageous

The compensation range for this role is $115,000 - $130,000 USD annually, and may be eligible for an annual bonus.

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Job Responsibilities:

• Understand and interpret client requirements within the context of eDiscovery processes.
• Consult with clients on utilizing Epiq's suite of services, particularly leveraging Relativity.
• Coordinate internal processes across Epiq departments to ensure client objectives are met.
• Represent Epiq in client interactions and with third-party service providers.
• Supervise and support other members of the Client Services (CS) team to ensure client needs are addressed effectively.
• Provide regular project updates and team performance reports to the Regional CS Manager to optimize resource allocation and service delivery across Epiq.

Desired Qualifications and Skills:

• Proficiency with an eDiscovery processing and hosting platform, preferably Relativity.
• Strong verbal and written communication skills.
• Exceptional problem-solving abilities and adaptability to evolving client needs.
• Highly organized with the ability to manage multiple tasks concurrently.
• Willingness to work extended hours when project demands require.
• Ability to communicate complex technical solutions effectively to non-technical stakeholders.
• Outstanding customer service, interpersonal, and communication skills.
• Demonstrated ability to work collaboratively in a team environment.

Education & Certifications:

• Minimum of 3 years' experience in an e-discovery environment, with hosting services experience preferred.
• Industry certifications such as Relativity Certified Administrator or Relativity Certified Administrator Analytics Expert are advantageous.

The Compensation range for this role is $100,000 -$120,000 USD annually and may be eligible for an annual bonus.

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