Job Responsibilities

• Serve as the primary liaison with key client representatives with the goal of owning the service delivery relationship;
• Drive overall client satisfaction through effective coordination and communication of client deliverables;
• Effectively execute project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director;
• Ensure client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners;
• Consistently deliver proactive communication with clients and when client issues arise, address those issues or expeditiously escalate to the Sr. Project Manager or Client Services Director;
• Ensure that an up-to-date record is maintained with regard to the status of all projects being worked on;
• Demonstrate leadership to both the client and internal partners, delivering project objectives professionally and with high quality.

Requirements

• A solid understanding of eDiscovery and the litigation support industry, typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers;
• Demonstrated success in the management of multiple simultaneous projects;
• Oral and written communication skills which provide a strong and confident leadership presence;
• Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements;
• A solid understanding of database design and management, data processing activities and legal document review requirements;
• Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

Compensation

The compensation range for this role is $80,000 to $86,000 USD annually and may be eligible for an annual bonus.

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