The successful candidate will manage certification operations, vendor relationships, program schedules, and cross-functional activities to support consistent program delivery and candidate experience.

Key Responsibilities

• Manage certification programs throughout the lifecycle, including planning, development, launch, maintenance, recertification, and retirement.
• Develop and maintain certification roadmaps, release schedules, project plans, and operational processes.
• Coordinate certification activities across internal teams, subject matter experts, and external service providers.
• Monitor program milestones, deliverables, risks, dependencies, and operational performance.
• Identify and implement process improvements to support program efficiency and consistency.
• Partner with stakeholders to align certification programs with product, business, and market requirements.

Vendor and Partner Management

• Manage relationships with vendors supporting certification development, exam delivery, psychometrics, certification platforms, digital credentials, localization, and content development.
• Manage vendor contracts, Statements of Work (SOWs), budgets, service-level agreements (SLAs), deliverables, and performance metrics.
• Coordinate activities across multiple vendors to support project timelines, quality requirements, and program objectives.
• Track vendor performance and address operational issues, risks, and escalations as needed.

Certification Operations

• Oversee certification management systems, credentialing platforms, and related operational processes.
• Ensure certification requirements, policies, and program updates are accurately implemented across applicable systems and processes.
• Support certification launches, updates, recertification programs, and program changes.
• Maintain operational documentation, procedures, and process requirements.
• Support audits, appeals, exception requests, and certification policy inquiries.

Candidate Support

• Serve as an escalation point for candidate inquiries related to exam registration, scheduling, testing accommodations, score reporting, certification status, digital credentials, recertification, and program policies.
• Coordinate with testing providers, certification platforms, and internal support teams to investigate and resolve candidate issues.
• Monitor candidate support trends and identify opportunities to improve processes and the candidate experience.
• Develop and maintain candidate-facing procedures, FAQs, and other support documentation.
• Ensure candidate support processes are aligned with applicable certification policies and accessibility requirements.
• Analyze candidate feedback and operational data to identify opportunities for process improvements.

Basic Qualifications

• Bachelor's degree in Business, Operations, Education, Information Technology, or a related field, or equivalent relevant experience.
• 5+ years of experience in certification operations, credentialing programs, technical training, learning program management, or a related field.
• Experience working with certification tools and testing providers, preferably Pearson VUE, Credly and Alpine Cert Metrics.
• Experience managing external vendors or service providers.
• Experience managing multiple projects, programs, or operational initiatives.
• Experience coordinating activities across cross-functional teams and stakeholders.
• Experience developing and maintaining project plans, schedules, processes, and documentation.
• Strong written and verbal communication skills.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency with Microsoft 365 and project or program management tools.

Benefits

• Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing.
• Investment in career development and growth.
• Unconditional inclusion and flexible work arrangements.

Job Data by YubHub.