{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/us-corporate-remote/"},"x-facet":{"type":"city","slug":"us-corporate-remote","display":"Us-corporate Remote","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_bcd8bde5-76c"},"title":"Client Success Senior Analyst/Consultant","description":"<p>Fragomen WorkRight&#39;s Client Success position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities.</p>\n<p>As a subject matter expert (SME) in I-9 Employment Eligibility, E-Verify, Fragomen WorkRight&#39;s I-9 Service Center and other SaaS programs, you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about WorkRight and our technology solutions.</p>\n<p>The Client Success Senior Analyst/Consultant supports the Client Success Supervisors in managing a portfolio of clients throughout the implementation, onboarding, compliance, and account management lifecycle.</p>\n<p><strong>Key Responsibilities</strong></p>\n<p><strong>Client Implementation &amp; Account Management Support</strong></p>\n<ul>\n<li>Support the Client Success Supervisors in managing a portfolio of standard and premium clients.</li>\n<li>Assist with client implementations, onboarding activities, and ongoing account management tasks.</li>\n<li>Serve as a secondary point of contact for client inquiries and operational matters.</li>\n<li>Coordinate internal resources and follow up on client requests to ensure timely resolution.</li>\n<li>Help monitor client health, identify risks, and support initiatives to improve client satisfaction and retention.</li>\n</ul>\n<p><strong>Requirements Articulation &amp; Documentation Management</strong></p>\n<ul>\n<li>Gather and document client requirements and business needs.</li>\n<li>Translate client requirements into procedures, support workflows, and operational instructions for Help Desk and/or Special Projects.</li>\n<li>Maintain client-specific documentation, policies, playbooks, and service guides.</li>\n<li>Ensure documentation remains current and aligned with service expectations and contractual requirements.</li>\n</ul>\n<p><strong>Client Liaison &amp; Compliance Management</strong></p>\n<ul>\n<li>Support communication between clients and internal stakeholders, including Technology, Legal, Product, and Management teams.</li>\n<li>Assist with E-Verify compliance management, notifications, and client communications.</li>\n<li>Track compliance-related activities and escalate issues as appropriate.</li>\n<li>Partner with the Client Success Supervisor to address client concerns and ensure adherence to regulatory and company requirements.</li>\n</ul>\n<p><strong>Client Reporting &amp; Business Review Support</strong></p>\n<ul>\n<li>Help prepare meeting agendas, materials, minutes, and action-item follow-up for client meetings.</li>\n<li>Assist in the creation and delivery of Quarterly Business Reviews (QBRs), Monthly Client Reviews (MCRs), Annual Business Reviews (ABRs), and other client reporting.</li>\n</ul>\n<p><strong>User Acceptance Testing</strong></p>\n<ul>\n<li>Participate in User Acceptance Testing (UAT) initiatives supporting Client Success and Product Development.</li>\n<li>Validate enhancements and document testing results.</li>\n<li>Maintain and update client-facing and internal user guides, training materials, and knowledge base content.</li>\n<li>Support adoption of new processes, products, and features.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Bachelor&#39;s degree, Associate&#39;s degree or professional certification preferred</li>\n<li>Ideally 4-5 years experience within the I-9 space</li>\n<li>Possess strong knowledge of I-9 procedural requirements and client processes.</li>\n<li>A superior client service mindset, attention to detail and desire to achieve a high level of productivity</li>\n<li>Experience using various computer systems, including Microsoft&#39;s suite, ServiceNow, GSuite, etc.</li>\n<li>Ability to multi-task in a fast-paced environment with competing demands</li>\n<li>Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes</li>\n<li>Ability to contribute to positive work environment, effectively collaborate and promote teamwork</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>22 PTO days + Federal holidays</li>\n<li>Medical, Dental, and Vision plans + FSA &amp; HSA Plans</li>\n<li>401K plan, with company matching</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://fragomen.wd115.myworkdayjobs.com/en-US/FragomenCareers/job/US-Corporate-Remote/Client-Success-Consultant_REQ-027371-1","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Fragomen","sameAs":"https://fragomen.com","logo":"https://logos.yubhub.co/fragomen.com.png"},"x-apply-url":"https://fragomen.wd115.myworkdayjobs.com/en-US/FragomenCareers/job/US-Corporate-Remote/Client-Success-Consultant_REQ-027371-1","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["I-9 Employment Eligibility","E-Verify","Microsoft's suite","ServiceNow","GSuite"],"x-skills-preferred":[],"x-benefits":["pension","health_insurance","dental","paid_leave"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-27T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"US-Corporate Remote"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Consulting","industry":"Consulting","skills":"I-9 Employment Eligibility, E-Verify, Microsoft's suite, ServiceNow, GSuite"}]}